Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Richard And Charlotte Hampton, VA

They find they tried to find the cheapest person or company to do a a job. There's a price that is charged when it's over the cost of the service. They had trouble finding a person to do the work. The person that was supposed to do the work didn't take the job because he wasn't going to get paid enough.

2 years ago

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caryn summers Reno, NV

Responded quickly after I submitted a claim. The technician called the next day to schedule an appointment, and fixed my fridge the next day. Very satisfied.

2 years ago Edited January 10, 2024

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Tammy Belcher Evansville, IN

Worst customer service. They won’t talk to you on the phone on how to resolve any problem. They direct you to email or app and then it is a totally generic automated response. I put claim in about plumbing issue- it was roots in line so had to pay myself. Put another claim about dishwasher- took so long and they sent a message saying I could get my own tech and they reimburse. I did that before reading every word and long story short, I never got reimbursed. I did try to communicate with them about the process and how to do it but could never get a person or great information. Then it took so long they said it was past the allowable time. Another current air conditioning claim- I refuse to call my own tech d/t my last experience. I am still sitting here and it’s been well over a month. I’m guessing they won’t cover this when someone does come out. Even techs I talk to don’t like this company. I am not a person that reads every word of contracts, but I finally did on this. Basically there are clauses that can get them out of anything. I’m beyond upset. Tried to do a google review and couldn’t even find a way to do that.

2 years ago Edited January 10, 2024

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Malcolm Cincinnati, OH

Poor customer service. Would not approve a simple task of resetting a leaking toilet because we couldn't get an immediate quote from the plumber who wasn't authorized by his company to quote prices. Choice had no plumbers in their network that could do the task. We had to get an out of network plumber. Choice refused to reimburse us even when we explained the situation.

2 years ago Edited January 10, 2024

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Linda Cincinnati, OH

I've been a policy holder for 15-16 years. I have been happy being a customer until the last year. Last time I went to renew, I renewed it for 3 years and it was a big mistake. Recently I used it with a washing machine. After having the repair person to my house on three different occation for the same reason within a 2-3 week period, Choice approved the payment for the repair man to change the motherboard. It was over $400, but when the repairman was in my home, I asked him to call and find out when the motherboard would be available. They told him 4-6 weeks. That was fine to Choice Home Warranty but it wasn't fine for me and my family to be without a washer for 4-6 weeks. I had to call and explain that to them. So they offered to pay me to use a wash machine. The checks they wrote me for a new washer was $125 less than what they were willing to pay the repair person if we were willing to wait 4-6 weeks. I was very disappointed. They would pay more to get it repaired than for me to replace it.

2 years ago

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Marian & Michael Fort Worth, TX

My heat was off and it was freezing outside and they came and took care of it. I've been impressed by the people that Choice sent. They were very professional.

2 years ago

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Doug Georgetown, TX

Just today I had the home warranty people out because over the weekend my air conditioner stopped working. It was very fast and quick and it's repaired and I'm very happy with today's service.

2 years ago

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Louis And Karen Myrtle Beach, SC

We've chatted with customer service a couple of times and it's a "this is our policy, this is what we're doing, we don't really care how you feel, we don't care about the situation, policy says this" where a lot of companies would say, "hey, I understand, we'll try to work something out, this is our policy, we can't do what you want but we'll try to do something" none of which happened in my situation with Choice, both in my previous house and even with the new house.

2 years ago

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Henry Memphis, TN

Sometimes you can't get through. I tried to call one time and I was on the phone talking and they couldn't hear me and I couldn't understand them, so I had to tell the person, "hey, I'll call you back." I called back and had to get another person. I don't know where they got their phone calls going to, overseas or to some other place, but there's been a problem.

2 years ago

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Anonymous Mesa, AZ

In November the dishwasher failed after paying for 2 technicians to come out. They just refused to fix it, saying they couldn't find the part. I went online and found the part in 5 minutes and they still refused to fix my dishwasher. Now they told me I had to do a replacement, which is not a replacement. They give you a whole $240.

2 years ago

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Anonymous Indian Land, SC

I think they have to search to get somebody to agree to the rate that they're paying, so I think that takes some time, but they tend to get the help you need within a reasonable time.

2 years ago

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William Kingsland, GA

When I first joined Choice they had a lot of exclusions and now all the exclusions have been removed, so I'm really pleased with that. They're not easy to contact as far as getting somebody on the phone.

2 years ago

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Pam & Thomas Burlington, NC

This is the first time I've ever used it and the technician was absolutely wonderful and they got done, so I appreciate that. It took a little bit of time for them to get out. I think it's just everybody's shorthanded.

2 years ago

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Anonymous Winston-Salem, NC

Every time we've called, we've had no problems getting service, we've had no problem getting anybody on the phone. It's always been a positive experience.

2 years ago

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Paul New Rochelle, NY

Choice is an insurance company NOT a home repair company. As such it does not handle emergency repairs very well. The service companies that it sends vary in quality and timeliness and parts replacement may take some back ad forth before choice agrees to the replacement.

2 years ago Edited January 10, 2024

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Candyce Mechanicsville, VA

I've used it twice, once for a broken fan, and once for a broken dishwasher, and they both were fixed completely. Every time I've called I eventually was helped.

2 years ago

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Dusty And Angi Indianapolis, IN

Initially the first time or two I used the warranty in that first year went really well. However, when I decided to sign up for a 5 year plan and got locked in, things went downhill. It's almost like they reeled me in so therefore they didn't have to wine and dine me anymore and they limited how much I could use it. They would take 2-3 weeks to have someone get to my residence to fix the item, and if I wanted to do that on my own, they probably paid 20% of the cost versus 100%. So it's just been disappointing.

2 years ago

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Anonymous Montgomery, TX

We've only been with them for the last year and so far it's been very positive. We just finished one claim with a dishwasher, it got fixed on the spot with the technician.

2 years ago

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Yolanda Florissant, MO

I haven't had a problem. My claims have been processed timely and I've been getting the appointments that I want, to coordinate with my work schedule.

2 years ago

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Robert Pell City, AL

We called to report a problem with our stove top, and on the 29th of January someone came and they knew what the problem was. They said they would order the part and come back. Well, now it is March 7th and we're still waiting on someone to return. They said they had to cancel that time because the part that they had received was broken, and so I've called them back about 6 times and they keep saying they don't have the part. So finally I called Choice warranty last Friday and I told them what the problem was and they said they would get back with me within that day, but I still haven't heard back from them.

2 years ago

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Cesar Alvin, TX

I hope I don't have any problems in the future, everything's going great. I don't have no issues with anybody. Everything was done the way it should be.

2 years ago

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Louis Desoto, TX

Choice Home warranty did not have a service rep in my area, so although I lived in DeSoto which is Southern Dallas County, the only repair person they had available was in far Northern Dallas County and he said he could only work Monday through Friday, he could only work until 4:00 PM, so he didn't do me any good. They understood that there was a problem with the with the tech coming to my house so they gave me what they perceived to be a fair value for me having to call a plumber to come out to my house and it wasn't what I paid the plumber. Not only did they give me an unfair price, then they took a percentage of that off saying, "Well, this is our fee for even doing that".

2 years ago

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Charles Beaver Stewartstown, PA

Submitted a claim, posted my invoice on 20 February 2023, was told my reimbursement would be here by 20 March, called yesterday, 18 May 2023, and was told my check would be here in a week... now my monthly bill is being increased as well as the service call from $65.00 to $85.00, the customer service remediation lady was a blessing, but the regular customer service people just keep repeating some corporate answer no matter what your issue is and when i asked for the $65.00 service fee be waived for the extra 2 months i am waiting for my check i was told, " oh no, Mr. Beaver, we can't do that...why not???

2 years ago Edited January 10, 2024

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Samuel

Good professionalism and polite. Takes too long to speak to someone. The first person is not the person to speak with. They may answer quicker, but it's not the rep that writes up the ticket. Very confusing at times.

2 years ago Edited January 10, 2024

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Richard

I've faced ongoing issues with my air conditioning claims. Despite my unit being old and needing replacement, the insurance repeatedly denied my claims over vague contract details. It's been weeks without a resolution, and I feel frustrated and unheard in this process.

2 years ago Edited January 10, 2024

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Bonnie North Las Vegas, NV

They always answer the phone and promptly get me to the department I need and get me my repairman pretty rapidly. I've had a couple repairmen that didn't seem to know what they were doing.

2 years ago

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Sardar Fredericksburg, VA

It depends on the service providers Choice sends. Sometimes they're very good, sometimes they aren't. Customer service provides the service on time, but it depends on the technicians sent.

2 years ago

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Chad Gilbert, AZ

I got a leak from my upstairs bathroom and they came out, diagnosed it and fixed it. Sometimes the initial touch point could go over a day or so, but for the most part it's pretty good.

2 years ago

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Will Louisville, KY

This is my first use of the warranty. The technician was sent out, checked our ice maker on the 11th of last month. They said we needed a new ice maker. They have yet to return with the new ice maker. I've tried to call them several times. It's very hard to talk to anyone. We're still waiting.

2 years ago

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John Valdosta, GA

14days no a/c in July’2023. Choice says can’t find a tech to service our a/c. I politely called each day. No sense of urgency on their part. We’re both disabled in our 70’s. Wife on oxygen in hospital bed. I bought a room portable a/c to keep wife comfortable. They said even looking for Techs outside our area. I asked if they explained to their contractors we were disabled & wife in hospital bed? No response, just repeated same story for 14days that they were still trying. Finally gave up hired someone myself they came out same day fixed problem in less than 20min. They said unacceptable to leave anyone out of a/c in 95deg heat. I cancelled the Choice service. I can’t believe any of their a/c techs would actually purposely not have taken their call for our a/c for 14days.

2 years ago Edited January 10, 2024

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Monica Pompano Beach, FL

My air conditioning broke and they helped me through it and they got me a really great deal to get a new equipment. It's a little bit expensive, but it's worth it.

2 years ago

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Hildegard Lexington, SC

They were there when I needed. I had them out for my water heater and a toilet leaking. He came and everything worked out real fine. He was professional and courteous.

2 years ago

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Andrew & Cristina Humble, TX

We had trouble with our dryer not drying, not heating up and we called and in a very short time there was a technician there and fixed it very well. It's a good experience.

2 years ago

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Octavia Glen Burnie, MD

I called in and Choice had the person of the service company call me. Within 30 minutes of me calling in and putting in the claim, they scheduled it immediately.

2 years ago

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Lydia Las Vegas, NV

There was leaking from the ice maker in our refrigerator and Choice Warranty sent out a tech to remediate the item. For a lot of their appliances Choice uses technicians for the diagnosis and repair as 3rd party, they're not very good, they take the longest. It took them a whole week to get out here and fix the refrigerator.

2 years ago

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Mary Champlin, MN

Over the past length of our contract, which is 3 years, I've been trying to get our furnace fixed and I can't seem to get it fixed. They send people out They look at it, they leave. It's an annual thing. I had an independent company out and they said the board in the furnace is bad, but Choice does not believe that and won't pay to get the board replaced.

2 years ago

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Sally Haskin Indianapolis, IN

Just this past Christmas Eve we woke up with no heat. We called and we were told that we would have to have have a callback from a service person. We never got it. We waited and waited and waited, did not receive one. We had to go all Christmas, and the day after, all the way up until Tuesday with no response. Finally we received a response and we were told that we could get our own person to do it, which we did.

2 years ago

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Gregory Phoenix, AZ

Just recently we had an electrical issue in our home and when we started the service order, it was about 15 hours before we heard anything. We got an e-mail saying that the order had been placed, but there was no number attached to it, and then it was almost a day before we got a name or a number who was going to do it, but they weren't coming out for a couple more days so it was very frustrating.

2 years ago

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Jill Scottsdale, AZ

They need more contractors or companies and more follow up because it's all done online and it just goes into the abyss. I had AC out and it was probably 110 in Arizona and it was days before they could get somebody out here, and they just didn't care.

2 years ago

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Cynthia Lawrenceville, GA

I had a hot water heater that needed to be replaced. The company they contracted with, I wasn't very happy with their office staff, because the girl was quite rude. Choice was very swift with answering their phone calls and getting back to me with the information.

2 years ago

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Anonymous Warner Robins, GA

Efficient and very courteous. I had a plumbing problem with my kitchen and the gentleman they sent was very helpful and even gave me some pointers and fixed it.

2 years ago

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Betty Sikeston, MO

Some of the contractors that they sent me were not satisfactory contractors. Some of them were very rude. Also they need to find more contractors in my area that are better and closer to me, so it wouldn't take so long to get someone to help me.

2 years ago

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Juan Glendale Heights, IL

They have a really great service. I've used it a few times already so I just used it on my dryer, I used it on my dishewasher and I used with my heater too.

2 years ago

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Anonymous Fayetteville, NC

They keep you informed of what's going on. They don't leave you hanging. I'm very satisfied and I'm intent to renew my contract when the time it comes.

2 years ago

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Sharon Bakersfield, CA

We had an electrical problem. They sent an electrician out that we dearly love and he took care of the problem and we had no problems whatsoever getting it done.

2 years ago

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Irene Sebastian, FL

I didn't have any heat and they set up the appointment on Christmas eve and the guys came and they were great and they did everything that they needed to do.

2 years ago

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Karen Carrollton, KY

I can never get them to do anything, can never even get them to answer the phone. My air conditioning didn't work last summer and I put in the claim and waited about a month and finally had to hir somebody myself because Choice said they couldn't find anybody. Choice is great if you're in a big town, if you're in a small town, don't bother.

2 years ago

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Anonymous Louisville, KY

Fast response to the issue I had in my house. It was fixed the next day. The online claim was easy and the company that came out was very professional and on time

2 years ago

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Ramel Jones Fayetteville, NC

Fast response and great work . Technician called before arrival and explained the process. He arrived and was able to resolve the issue and we're super grateful

2 years ago

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Joe Gordon Rock Hill, SC

When I had a problem with my heating system, I called, and someone was here the next day, and my heating system was fixed, and it only cost me $75.00. Very Happy.

2 years ago

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