Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had mixed experiences with customer support. While they were generally fine, the appointment system is frustrating, as it requires too much effort from me to coordinate. I had issues with my electric dryer and garage door opener, and while they addressed the garage door opener well, the process for scheduling repairs could be improved.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Lavernia

I've had a great experience with customer support. They are always very supportive and go the extra mile to resolve any issues I encounter. They truly care about their customers. However, I did feel a bit confused during our conversation, as it seemed my previous question wasn't acknowledged. Overall, I'm satisfied with the service.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had a frustrating experience with my plumbing issue. A plumber claimed I needed a whole new faucet, which I later found out was unnecessary. My friend identified a simple clog instead. Communication with the warranty company was unclear, and it took far too long to get the repair done. Overall, I felt misled and disappointed with the service.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Carol

I found the service helpful for my repair needs. Initially, I considered getting help for my stove but decided to handle it myself. I did request assistance for my air conditioner, but they advised waiting for warmer weather for proper testing. They also provided a credit slip to replace my broken washer and microwave, which was a nice touch.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Evelyn

After two months of dealing with a technician that just stopped communicating to them not able to find a tech in my area to service a simple problem with my refrigerator not dispensing water, I decided after 4 calls to customer support to cut my losses and cancel contract. Thank goodness it wasn’t a bigger issue with my refrigerator! Appears they have a very small pool of technicians in the Los Angeles area to use. First one they sent came 30 miles to my home.

1 year ago

check_circle

Verified Customer

star star star star star_border

Mohammad Amini

I like their responsiveness to the claim but sometimes I do not like the way they handled the major claims in the past. I have not had any major claim lately to evaluate that.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tracy

After submitting a claim and its subsequent denial, I was given the opportunity to “challenge” CHW’s denial via (2) case managers (CM). I was allowed a 15 minute discussion with the CM letting them know the reason(s) I feel the denial was unjust. At the 15 minute mark, the CM phone “interview” was abruptly ended. I was told they’d get back with me, but they never did. It wasn’t until I called CHW to cancel the additional (3) years of warranty that I found out my claim had been denied for a second time (I guess the CM wasn’t going to bother telling me about the denial??). Their customer service (or in this case, lack of) is the reason I give CHW one star! I will be sharing my negative experience with CHW with my realtor. I know there are other warranty companies that realtors recommend for their clients/customers.

1 year ago

check_circle

Verified Customer

star star star star star_border

Mario

1 year ago

check_circle

Verified Customer

star star star star star

Rick

The responded quickly all 3 times we have used them. The workers they sent were polite and efficient. Plus the price is much less than our old warranty.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

Never ever go with Choice. Sales person and advertising totally misrepresented the coverage. We purchased our home and warrantee in July. All disclosures on the home were good and no issues reported by the seller. Come Thanksgiving when we had a family gathering, we quickly discovered there was little heat coming from the gas boiler. The sellers told us then that the family room never got over 55*. Soon we realized the heat output became less and less as the outside temp was lower and lower. I contacted Choice. It took almost a month for them to send us a contractor. The contractor told us there was no way for us to know the system was failing until it was taken apart. He fought for us for over 2 hours with Choice to get $1200 toward a heating system. He sent schematics, pictures, variables, and his years of expertise to a company that had no idea what he was talking about or what we needed to have heat over 55 now in the entire home. The contractor was sent by Choice and he told us it was not worth fighting for more as he had never experienced them paying for anything the warranty advertised. We had to take out a loan to get a heating system that now keeps us warm throughout the home. The only good thing that came from this poor purchase of a total coverage package from Choice was meeting an honest contractor who fought for us even though he was sent by them. He saw through the lies and misrepresentation with several other of his customers and knew this was a complete misjustice.

1 year ago Edited February 12, 2025

check_circle

Verified Customer

star star star star_border star_border

Liz

Whenever I call with a claim they can’t get anyone to come out for over a week. I had no heat for over a week. Now my washing machine is not working and they are sending someone but not for a week. They never sent anyone when my air conditioning broke, I had to get it done myself. Not happy with them

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tershama

You tell me… my refrigerator has been out since the day before thanksgiving… it worked for 2 weeks after repairing the temp sensor. After ordering another part… part never came and or no communication. No one calls you back and it’s still not working. The part may not be available anymore,.. either way, my fridge is not working and I still don’t have a solutions. I’ve called the company at least once a week since December… still no resolution… are all companies like this? The guy who came to fix the washer though was great in getting my washer back working after it needed a water pump.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jesse White

its working, but the response time, from filing a claim to getting results is slow. days, even weeks. when an appliance goes bad, that time is very inconvenient. without the warrantee service would be more expensive, but much faster. it's a trade off, but the delays are really unacceptable sometimes

1 year ago Edited November 8, 2025

check_circle

Verified Customer

star star star star star

linda brogan

My heater broke during the coldest days!! The hvac guy was at my house within hours and we only had 1 day of no heat! He was very responsive and knew his sh*t!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

D

I submitted claims for my refrigerator and stove and paid $200 to the service person who said they would get back to me. I did not receive an email that services would not be approved. It was placed in my file, so the 7-day appeal was lost. Due to the slow response, I also canceled a heating and air consult. Choice Home Warranty let me down. The service company did not call to say that they would be unable to provide service or offer service, in case I wanted to pay.

1 year ago

check_circle

Verified Customer

star star star star star

David

i felt like this is the company to go with. great prices, great customer service, great response time when needing help to get an item fixed in the home

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James

Made a service call for plumber for clogged kitchen sink drain. 1st plumber refused to come because $85.00 fee was to low. 2nd plumber (turns out was a handyman) came could not unclog drain by that time it was around 8:45 PM said he would be back the next day but CHW canceled men and said We were not covered because it was not an easy unclogging. This was the first time we used our contract (a wast of money for $541. 00 + $85.00 contract). Went out to hardware store bought drain snake and unclogged drain in 2 min, but it was still a little slow. We hired a local plumber, to finish cleaning drain that I could not reach line he took 10 minutes paid he $150.00 for their service call and was operating normally again.

1 year ago

check_circle

Verified Customer

star star star star star

Elliot

I was happy with the quality of the repairman They were knowledgeable about my appliances and know how to repair them They were courteous and professional

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Steve

Although chw is fast to receive your claim, it takes about a week for a tech to come and diagnose the problem. Another week or so to come back and repair the problem. I'm currently waiting for a lowes gift card to satisfy a claim in my refrigerator, which could take upto 30 days.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Rickey

I switched to Choice Home Warranty but have been disappointed with their service. They've denied my claims multiple times, including a heating issue on Christmas Eve, despite technician confirmation. Their slow response and coverage denials make me reconsider my choice. I'm actively looking for a more reliable warranty company.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had a frustrating experience with customer service; they were not very responsive, and I had to wait for days for a callback regarding my washing machine. However, they did eventually answer my questions promptly. I've used the warranty multiple times recently for various appliances, but the wait times for support have been disappointing.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I've had a generally positive experience with customer service; they respond quickly and effectively. The main contact has been helpful and accessible, but I've faced some issues with repairs. Recently, my fridge broke, and the process to get it fixed was frustratingly slow, leading me to buy a new one instead of using my warranty.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had a frustrating experience with the scheduling for a plumbing issue. They sent out the wrong people who didn't understand the problem, leading to delays. It's been weeks, and the issue still isn't resolved. Communication and knowledge among the staff need significant improvement.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Ken

Dealing with customer service has been incredibly frustrating. The website is unhelpful, leading to a chat function that provided no solutions. After searching for contact info, I was eventually connected to a case rep, but the overall experience felt like a constant battle against a system designed to decline assistance. The technicians sent were often inadequate, leaving me dissatisfied.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Sanh

I've had a good experience with customer support. They respond quickly to my calls and always promise to find solutions. Recently, I had an issue with my AC, and while they took a bit to send someone out, I appreciated their efforts. Overall, I'm happy with the service!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Carla

I had a quick response for service, and the technician resolved the issue efficiently. However, my experience has been mixed; while some interactions were satisfactory, others were frustrating due to rude customer service and difficulties in getting the right parts addressed. Overall, there's room for improvement.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Alex

I had mixed experiences with customer service. Sometimes they are helpful, but other times they are abrupt and unprofessional. I had an issue with my dryer that couldn't be fixed, and while they provided a voucher for a replacement, I still had to pay extra. Overall, the handling of my issues could be much better.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jacob

I had a great experience with their service. They promptly answered all my questions whenever I reached out. I also had a furnace issue, and they were very helpful in addressing it. Overall, I’m satisfied with the support I received!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Glenn

I've had mixed experiences with service. They responded quickly when my dryer broke, and it was fixed in a reasonable time. However, I'm still waiting for repairs on my heating system, which has taken much longer than expected. I'm also currently awaiting service for my dishwasher after submitting a claim. Overall, the speed of service varies greatly.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Luann

I had a mixed experience with the service. They were helpful in fixing a no-show issue and promptly repaired my dishwasher and replaced my garbage disposal. However, I faced multiple cancellations for a leaking faucet repair, which was frustrating. Thankfully, Choice Warranty assisted me in getting a plumber on a Saturday after my time off work.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

David

I found the service effective overall, especially with the help from our representative. However, there were issues with getting repairs done promptly. While past experiences with warranty repairs for appliances were positive, recent issues with our furnace took longer to resolve than expected. Overall, some improvements are needed in their response time.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Ray

I had a mixed experience with the warranty service. Submitting a claim online was quick and I received immediate notification. However, getting a repair technician out took significantly longer than expected, and I had to follow up multiple times due to the slow response in my less populated area.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Janet

I've been struggling to get help for my appliances. My refrigerator's ice maker isn't working, and my microwave was deemed fine by a repairman, but now I can't get anyone to assist me further. I've reached out multiple times, but no one answers my calls. Frustrating experience overall!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Keith

I had a leak in my kitchen faucet that caused significant damage, but the technician who came to check it out was very nice and supportive. While it took some time to get someone to address the issue, once they arrived, everything was taken care of. Overall, I appreciated the assistance, despite the initial delays.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had some issues with the home warranty company, like many others do. Recently, I needed help with my refrigerator, and while the technician was helpful, I was frustrated to learn that the company doesn't cover anything that requires bringing up to code, regardless of fault. This policy feels unfair to me.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had a mixed experience with customer support. While they were good on the phone, I faced significant delays when I needed to use my warranty for my furnace, which left my home very cold for days. I also filed a claim for my washing machine, and it's still not resolved. I'm hopeful for a prompt resolution today.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Katina

I had a great experience with customer service. They were friendly and responsive, arriving faster than expected, which was a relief as a caregiver. They quickly resolved my issues within a day. I also questioned if appliances like the water heater are considered utilities, as it felt more drastic than usual. Overall, very satisfied!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Trenita

I had mixed experiences with customer service. While some technicians were professional, others were untrustworthy, like the furnace guy who stole copper from my basement. Warranty claims have been frustrating too; delays and unhelpful responses left me paying out of pocket for repairs. Overall, I can't recommend their service based on my experiences.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Connell

I had a bit of confusion about my service provider, but when I reached out for help, they quickly confirmed my account and assisted me. I needed to use the service recently, and I was pleased with the support I received. Overall, my experience was positive, and their responsiveness made a difference.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Cera

I had some issues with customer service regarding my warranty claims. While they were helpful at times, I faced a denial for a serious issue I resolved myself. More recently, they approved a claim, but the amount covered was far less than the actual cost of replacement. I'm still negotiating with them for a fair resolution.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Larry

I had a recent issue with my plumbing that was handled promptly and effectively, leaving me satisfied with the service. However, my experience with the air conditioning repair was less favorable. The technician claimed extra work was necessary, but a second opinion revealed it wasn't needed, leading to frustration with the warranty service backing their technician.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Phyllis

I had a frustrating experience with customer service. The reps often struggled with English, leading to incomplete job details and additional costs for follow-up visits. My recent service request was partially addressed, and I’m still negotiating the approval for a needed appliance replacement. Overall, communication issues hindered the process.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Patricia

I was disappointed with the service as they failed to cover important issues I expected them to address. It's been weeks waiting for a part with no updates from the repair person. Additionally, I faced unexpected costs for a recent hot water heater issue, which was far more than I anticipated. Overall, my experience has been frustrating.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Sue

I had a disappointing experience with my dishwasher claim. Initially, I was told it would be replaced, but instead, I received an offer that wouldn't even cover a low-end model. The settlement process felt misleading, and I was unhappy with the final resolution, which included a lengthy wait for a gift card. While other services were satisfactory, this claim left me very unsatisfied.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I've had a disappointing experience with my warranty. Support has been lacking, and my requests for repairs were declined. I ended up paying out of pocket for a garage door lifter and a new water heater, while the reimbursement for my refrigerator was only partial. Overall, the service has not met my expectations, and I've received no follow-up.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had a plumbing issue in one of my bathrooms. Although it took a bit of time for the team to arrive, I appreciated their courtesy and thoroughness in checking for deeper problems. However, my request for a repair was declined, and I was referred to the manufacturer instead. Overall, I understand they are busy and did their best.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Eric

Washer couldn’t be repaired …..choice offered 340 to buy a new one. Lowest price available (with less features) is 500!!!! I found out later after many conversations with their management that they base their reimbursement figure on THEIR COST NOT WHAT SOMEONE CAN REALY PAY!!!!!!! That sucks. They are really only replacing part of the price of a “similar washer”

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tim Jones

I thought the contractor was great. However, it would seem Choice Home Warranty has many clauses that allows them not to be liable for the services that the insurers believe they are paying for. My situation was electrical and though I’m the second owner I’ve never messed with any of the wiring system. When the electrician came he stated wiring wasn’t correct which could’ve been from when the house was built in early 2000s. Since wiring was wrong Choice Warranty declined service. When I purchased insurance, I thought it was based on me not the previous owner or the builder. Additionally, the electrician stated Choice Warranty wouldn’t authorize work on the same electrical issue that they sent someone out here a year ago to fix in which I was told by the electrician that they didn’t fix it they wired it so it looked like they fixed it and it would go out again.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Janice Butts

I like the fact that I could find a company on my own. But I’m disappointed that CHW couldn’t get someone to fix the heating unit, because I had to pay out of pocket for my own repairs. The unit is old and it will need to be replaced one day because the parts for it, aren’t made anymore.

1 year ago

check_circle

Verified Customer

star star star star star_border

Rose Cavazos

The process is so complicated. The elements didn’t solve the problem . The technician pull the oven out and check the wires in the back and check the wires in the thing that makes it work and the oven didn’t heat it all.

1 year ago

Choice Home Warranty Reviews