Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Mk

Terribly slow service. Over a month and two contractors later. Still no dishwasher. Edit: It took forever, but we finally got our dishwasher fixed after working through two contractors to do so. Since then we have had some plumbing issues and those repairs were a much better experience. Increasing our rating to reflect this. It seems that you're really at the mercy of whatever contractor they assign. If you get assigned a poor one, get ready for a real hassle, but most of the contractors assigned so far have been pretty good overall.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 24th, 2020

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Cecil

Every issue I’ve had, they have handled well. I had a leaky faucet and they get someone put pretty fast. They give you access to the company they send you so you can contact them if you come up with a faster date.

5 years ago

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Patricia

Most of my experience have all been positive. Only one was I not satisfied. A gentleman came out for my refrigerator and did not actually fix the problem and when I called choice about it, I had to pay for a different person to come out because the original one was no longer available.

5 years ago

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Verified Customer

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Monica

The most reputable of everyone that I looked into. They are very quick and prompt and very professional. I want to stay with them as long as I can. They got the new part I needed for the dishwasher within 2 days.

5 years ago

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Verified Customer

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Stephanie

Choice Home Warranty took care of my problems immediately. I had a plumbing issue so I made a quick phone call ad they had someone out within 1 day and it was fixed the same day to my satisfaction.

5 years ago

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John

I have three separate homes and three policies with choice home warranty. The people that come out are very knowledgeable. My air conditioning unit was fixed right away. It only cost me sixty five dollars.

5 years ago

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Emilia

I've had them for years and have been very happy with them. They have outstanding customer service. When I had a problem with my bathroom faucet they provided excellent service.

5 years ago

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Charles

When we had a claim submitted for our refrigerator, it was a quick and easy process. They took care of it professionally. Our condenser went out and they replace the part. They provide a great value for their services.

5 years ago

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Verified Customer

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Frank Palm Coast, FL

The technician was on time and fixed my washer in 15 minutes. It was very easy to place the order. Received an email within 1 hour of the technician and time of my appointment. Great service.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2020

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Anonymous

I really like the price of Choice Home Warranty and the response I receive from their customer service. They are courteous and respond quickly. When I need help they send somebody and solve my problem.

5 years ago

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Verified Customer

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Ashutosh

I recently used their warranty service for my garage door when it wasn't working properly. After my complaint they had someone there within three days to fix the mechanical issue.

5 years ago

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Verified Customer

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Mary K.

I had a leak in my kitchen sink which was due to food stuck in the garbage disposal. Customer service was prompt, helpful, and informative. They came here right away and fixed it.

5 years ago

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Verified Customer

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Cheryl

It's been a lifesaver. The people are knowledgeable and though I have had good and bad experiences, it has been good and an investment since I bought a house that is a little older.

5 years ago

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Mix

Very helpful in answering questions. However, since signing up have received services case from other companies associated with them trying to sell me things I didn't ask for and very aggressive on there sales tactics. In general is a good company.

6 years ago

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Anonymous

When I used it for my garbage disposal, they got someone lined up to come Monday morning, it was over the weekend I put in the request. I just had to pay the $45 service fee to get it fixed. They were very helpful with my claim.

6 years ago

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Diana

When I call, they always get someone out here to fix the problem. They wouldn’t replace my water heater but they do offer a good warranty on other things. It is excellent except for the water heater.

6 years ago

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Verified Customer

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Raymond

The warranty is excellent as far as I am concerned. I pay sixty dollars for a service call and they pick up the rest. When I need them, they are there. They are always answering.

6 years ago

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Verified Customer

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George

When I’ve used the warranty, they are very responsive. My AC wasn’t working and I got a fan motor. It is peace of mind knowing that I have it and they are gong to be responsive ever time.

6 years ago

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Verified Customer

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Kenneth

They get the job done. One time I had an electrical problem and the first company did not fix it so they got a second company that I liked. The people they use as plumbers are good too.

6 years ago

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Anonymous

Everything has been good except there was a mix up with the appointment but they gave us another appointment and the person who came was very good. He worked very quickly and was helpful and nice.

6 years ago

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Verified Customer

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Tamekia

Used the warranty a couple of weeks ago to fix my plumbing, and they did it without any problems. They have excellent customer service. The one I was using before wasn’t providing me the service that I needed.

6 years ago

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Verified Customer

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Anonymous

Their customer service is awesome. One time I couldn’t pay my monthly payment and they told me I didn’t have to pay when I was going on disability for three months. The person was good. I like them.

6 years ago

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Alton

The only surprising experience I had is when the dishwasher broke and I thought they would replace the whole thing but I got what is called the salvage value which was about 200 dollars to get a new one. Other than that is has been excellent. The person I talk to is very courteous and helpful.

6 years ago

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Anonymous

There have been several times that I have used their service but the most notable is when my washer died and the repair man came quickly to find the problem. We had to wait about four days for him to research if it could be fixed. He determined it could no be and Choice Home offered man to go and get another washer.

6 years ago

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Verified Customer

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Cynthia

Twice I have used the warranty. Once for the washer that was clogged up and the other time was to check the heater. They came and checked on everything. They were right on it. They were very helpful and nice.

6 years ago

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Charles

They replace the defective item with my ac and now it is working good since then. I refer more people to choice home warranty because it has been a much better experience than I had with American home shield.

6 years ago

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Verified Customer

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Lyndsey

People have been out quickly for my issues. All the technicians that have come out has been nice and good. We’ve had the locksmith, someone for the washing machine and the AC. The only issue we’ve had was with the AC, it was a hassle.

6 years ago

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Verified Customer

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Robert

The experience has been good. I would recommend Choice Warranty. When I call customer service, they are polite and give me the information I need. The Everything has been excellent. The technician came out and did the work.

6 years ago

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Marion

Other than two instances when I had to contact the company again because the services provided were inadequate, I have been satisfied with the services provided to me. The plumber who cam for my garbage disposal and sink did a great job.

6 years ago

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Suzette

There have been both good and bad experiences. The price is pretty good but because of low contact fees, a lot of business do not work with Choice. We needed our dryer fixed and it took forever to get someone out here. We had to pay before they came out and there was no contractor willing to do the work because of what choice pays. It literally took a month to get it resolved. Our most recent experience was good. I thought it was going to be long ordeal to get the AC fixed but they had someone contracted the next morning with a reputable.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive and negative feedback to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Nitesh

For the most part Choice Home Warranty is easy to deal with. Sometimes there is an issue, my most recent experience was poor, but overall they are easy. It was just that the person they sent out when my pool pump died was a crook. I called Choice and they gave me five hundred dollars to take care of it myself. The seven year plan is reasonable.

6 years ago

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Edward

On point with customer service, they answer phone calls right away and are quick getting technicians out to take care of the problem. It is well worthy it. We are really happy with is.

6 years ago

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Verified Customer

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Matthew

Quick to dispatch people and get problems resolved. We’ve been able to be assured that all those underlying issues with buying a home will be fixed. The heating element in our dryer went out and within 5 days it was fixed.

6 years ago

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Verified Customer

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David

Choice Home Warranty offered us a good price so we renewed our contact. They were quick to get a tech out here to take care of our problems and our AC was up and running within 24 hours of us called Choice Home Warranty.

6 years ago

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Verified Customer

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Ricky And Amy

Responses are good with everything they did. They 2 different technicians that did great job. They were really good. they ordered the parts and came back and took care of my freezer.

6 years ago

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Verified Customer

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Geraldine

The people on the phone are very respectful. They were very helpful and the service was good. They answered in a timely manner and did things correctly. They send very professional people that get the job done.

6 years ago

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Verified Customer

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Micah

My new water had a defect and they got someone out here within twenty four hours. The job was well done and the customer service was good. They responded quickly and covered all the costs like they advertised.

6 years ago

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Verified Customer

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Michael

Saw Choice advertised on TV. I am very satisfied with them. I get very good service form them. When I was having a problem, they fixed it right away and they did not make a mess.

6 years ago

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Anonymous

Their price is reasonable and they are very efficient and they respond right away. They always call right away. I’ve only used it twice and they sent technicians the same day.

6 years ago

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Anonymous

Expensive but it is the best option. I had a problem at the beginning where I was seeking service and I was told “we don’t cover that.” I have used in on the faucet and the person was knowledgeable and realized and solved the problem righ away.

6 years ago

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Michael

The price is good and all the work has been completed and there have been no issues once the work is done but it can be a problem getting a technician to come out to do the service.

6 years ago

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Anonymous

Reasonable pricing and good customer service that always does what they say they are going to do. Last time we used it was a couple of weeks ago for the garbage disposal, it was fixed by the end of the day.

6 years ago

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Federico

Most of my experiences with them are good. One was not when the service person determined my faucet was not covered but I still had to pay the service fee. I wish it was more straightforward and no surprises. They are pretty responsive whenever you put a ticket in. they call you back immediately. They are pretty.

6 years ago

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Richard

Customer support is good. They call you back within a reasonable amount of time for most things. They do need to step on the performance for the AC as that took 5 days. It did finally get fixed so I can’t complain.

6 years ago

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Jose

Very reliable to answer all your questions. Always there for us. They try their best for us. When it did not work out, they refunded our money and found us a more reliable person.

6 years ago

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Verified Customer

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J.K.

We have used them a couple of times and they have been very responsive and helpful, solving our problem each time. We're very happy with Choice Home Warranty and consider them #1 in home warrantys.

6 years ago

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Verified Customer

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Mary A.Edwards

The technician who came was polite wore a mask did the repair did not leave a mess and graciously told me how much I needed to pay him for my part which was only $60. I wrote the check and he left.

6 years ago

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Tori

They say they cover normal wear and tear but that depends on what is broken. Sometimes you have fight for them to cover things they should. Its nice to have when something goes wrong but it can seem like a scam esp since they dont want to replace big ticket items. Ive had to use my warranty plan a lot and its helpful but dont get your hopes up for easy replacement of items.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

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Jason

Pricing was better than most of the other companies. So far I have had a couple of service calls and I have had great experiences with the service technicians and no problems with there work.

6 years ago

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Patsy

Really helpful because they call you back pretty quick but I have found that a lot of things go wrong and they say they don’t cover it. It is still pretty positive and a good deal.

6 years ago

Choice Home Warranty Reviews