Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Anonymous Fort Mill, SC

We can't get through to customer support very easily. It takes hours to get through to them, and they keep changing us from department to department. They come up with excuses for declining the warranty - which has happened multiple times to me. They keep declining my claims with unacceptable excuses, so I'm very dissatisfied.

6 years ago

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Richard Sycamore, IL

I've never had a home warranty and this seems like it might be good. I did have a problem though. I signed up for them Jun 27 but didn't get anything in the mail. I called yesterday and they said they're going to send it to me.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 30th, 2018

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Terry

The gentleman that signed me up was very personable, very friendly and very professional. The value seems to be higher than the other companies that I researched.

6 years ago

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Corina Rockwall, TX

When I called to get set up the rep answered all my questions and I was happy with what he said. They said they could be out here within 4 hours if we need something.

6 years ago

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Dave Backus Harrisburg, PA

After years under contract I reported my water heater failed and CHW said that a leaking tank doesn't qualify for replacement. I had paid my contract thru and including 2020. I in turn canceled my contract and requested a refund for the years that were prepaid. Told absolutely NO !!!!

7 years ago

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Joe Rasper Alpharetta, GA

On my very first claim I had with Choice it has taken them over 2 months to correct the problem. We call Choice to ask if part has arrived yet and they tell us we should call the technician that came to our house to survey the situation. We call the technician and he said the part is being ordered by Choice so they are the ones that can give us the arrival date. The situation goes on and on for weeks and we still dont know when we will have our oven in working order again. Very frustrating..

7 years ago

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Jim Dickey Round Rock, TX

For the most part it was very good, I've used them for my refrigerator, air conditioner, heater, and water heater. I was disappointed one time, but the problem was with applying the contract so I understood.

7 years ago

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Barry Hall Savannah, GA

Everything I had with customer support was good. I contacted them and they came out, they were respectable and the service repair and staff did everything well.

7 years ago

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Mark Bonds China Spring, TX

They are good. The turn around time to get people to come out to the house is a bit long because we live in Lake Alan. They're sending everybody from Dalton Temple and Queen which is quite a few kilometers away. We recently had to use it for a leaking shower and they came out and had somebody fix it.

7 years ago

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Athena Warner Tempe, AZ

It doesn't seem like it covers too much. My tenant once called me because the air conditioner was dripping water. When I called them they said '''Oh we're not covering that'' I said '''What? What do you mean, it's dripping water inside and something is clogged or bad.'' They just said that it was considered maintenance and they don't cover that. Ten times out of five is not covered. One day the technician even went to the tenant and asked them to pay the fee.

7 years ago

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Osiko Tekpetey Bordentown, NJ

I wasn't very happy with the service. I called in and reported an issue with my dishwasher and it took more than a month for it to get fixed. The contractor they assigned to me sometimes wasn't responsive and I kept having to call them to follow up. I had a different experience with my prior warranty service and so I expected the process to be smoother. The claim was resolved but it took a really long time and I wasn't happy about that.

7 years ago

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Eva Butler-Hill & Gerry Hill Williamston, NC

Sometimes I am pleased but sometimes I am not. I used my warranty on my stove. When they gave it out to me they said it would be in the 700 plus range but at first they only gave me $200. In the end I was able to get $350 but there was no way I could buy another stove with that. Sometimes when I was supposed to get people to come in for work I've had to call 2-3 times for them to come.

7 years ago

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Geoffrey Robinson Phoenix, AZ

It's worst than terrible, they look for any possible reason to not cover repairs. I've called them multiple times and the biggest issue is that we live in Phoenix, Arizona, and the air conditioning is important to have. We have 2 houses covered, and if the air conditioning goes out it can actually be life threatening. The most recent incident was when a unit failed and it turned out that they didn't cover any of the replacement because of the warranty. There was another one of a very similar nature, and now we will not be using them again. Unfortunately, the deal we purchased was for 5 years...

7 years ago

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Rui Tong Wang Sewickley, PA

I don't like them, they're pretty bad. I called them once about my stove because the light and the fan were not working, but they said that wasn't covered. I also asked them about my water tank, which was not working either. They said they did cover that and that they would fix it, but they needed a new part which was $50 and I had to pay for it with my own money. I had to wait another 5-7 days for the part to arrive, they put it in, and the water tank worked...for 2 minutes. Then it shut off again and they refused to fix it afterwards, saying it was in secondary damage or something. In the end I had to pay for the visitation fee, the part that didn't work, and for someone else to actually come and fix it. Worst part is that I signed up for 6 years. I've only used them for a year or so, and I can only get back 200 credit if I try to get my money back. I'm still with them but I'm very unhappy because the most likely thing is that they won't cover anything. It's a total lie, they're very rude, and the rip people off. I'm very sad that I'm stuck with them...

7 years ago

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Neena Patel Sugar Land, TX

I have been able to call the 800 number, contact them, and schedule for someone to come out easily. The only negative thing is that the vendors that I have used have tried to sell me more than the service that I'm calling for to get more money out of me.

7 years ago

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Christopher Phillips Meridian, ID

They don't cover anything outside of the house. They don't cover ice makers, they don't cover your refrigerator. I once had a faucet that was leaking really badly and they didn't cover it because it was outside the house. They do get the job done but it's barely enough.

7 years ago

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Susana Reyes Henderson, NV

The service has been mediocre. I paid extra money for pool coverage, and my first call was about it. They didn't want to cover the plumbing, even though the plumbing was part of the caretaking deal. They tried to convince me it was not but I'm not an idiot. It's all specified and written in the contract, and I know it should've been covered. I'm a lawyer, they can't fool me with these things.

7 years ago

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Norah Tio Cameron, NC

I chose them because the price you paid for the premium offer looked reasonable to me. The customer support has been good, but every time I try and file a claim the companies that they send me never answer. I've never had a claim repaired within 3 days and the people that they send are never that experienced when it comes to fixing things. One example was an issue we had with our air-conditioner. The first time we called, they diagnosed the wrong thing, so the problem persisted. When they eventually diagnosed the actual problem, Home Home Warranty said that they were not paying for it, that it was not covered. On my warranty they never told me they would only cover certain parts of the equipment in the house, they had said they would cover everything! I'd like them to get actual experienced contractors who can fix things and return your calls within reasonable time.

7 years ago

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Mo Delavary Kennesaw, GA

I mean the warranty is good, but to get service you have to argue with them because they always say they don't cover things. Sometimes it's the wiring on the roof, or broken bricks, or something. But you always have to argue with them to get the job done. It's not very good service.

7 years ago

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Abla Hindi Richmond, TX

They are a good company and the service has been good. Every time I use it, they come on time and give a good service. I'd advice everybody to go with them. Their prices are reasonable and their services are very good too.

7 years ago

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Shaukat Mohammad Pearland, TX

So far it has been excellent. I had problems with my fridge, they fixed it. There was leaking water, they fixed it. Whatever they say and advertise has been true. They are doing well.

7 years ago

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Krishna Parikh Plano, TX

My experience with customer support has been very bad, very poor. I once called them because my air conditioner was not working. After about 4 weeks of back and forth, with them saying they would not cover it, they finally said ok and agreed to cover it partially. They would pay for the part, but only if I chose their vendor to do the installation and everything. When their vendor came to fix it, they asked for $300 or $400 for the installation. He told me that if I wanted it done then, that would be the price because it was a holiday! I went ahead and paid the extra because I needed it. By the time it was fixed I had already been out of AC for almost the whole month of June and some of May. Some 8-9 months later I decided to get a tune-up so that they wouldn't decline my service in the future. I called the installers and the company, but I never got a reply back or anything. I ended up calling another licensed company to take care of my tune up. When that company came, they looked at my AC and told me that Choice Warranty had not done the job properly according to city code. I had no idea of course. I tried calling Choice Warranty so that they would contact the vendor to make sure he came back and did the job right. All they did was say that they couldn't do anything at that point, that it was all in my hands. They're not doing anything at all.

7 years ago

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Jignesh Patel Newnan, GA

So far it has been great, though we later discovered that this and that thing were not covered. That disappointed us. We have used them about 5 times and my issues have only been covered 2 out of those 5 times. Also, sometimes when we call the contractors, they don't respond, or at least they don't respond right away. Though the last experience we had with them, the person that came was great. He gave us exceptional service and came here on time.

7 years ago

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Munir Malik Chandler, AZ

I initially went with them because their initial costs were lower, and one of their agents convinced me to sign for 5 years. I hoped it would be helpful for me. I'm not very happy at all to be honest. Anytime something happened, they gave me a hard time and I had to fight back for them to do anything. One example was with my AC. In July, there was a leak in the coil, so we called them. They sent a person who came, said the coil was leaking, and told me they would talk to Choice Warranty. They came back and said that Choice was not going to cover it. I had it fixed out of my own pocket, and it costed me $3,000. They gave me $300 to cover that, but that felt like I got slapped on the face. It has been a bad, bad, bad, bad experience. I would like to cancel the whole thing, to move to another company. Still, anytime I try to cancel it, they give me a hard time. I am stuck now because I paid for 5 years.

7 years ago

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Tony Lema Fairfield, CT

I got the email with your survey on the same day I was going to call to see if I can cancel the rest of my warranty with your company. I researched several home warranty companies before choosing CHW. Your customer service department is excellent, otherwise it would have been a one-star rating. The main reason I purchased a home warranty was to offset the cost of large repairs, like a bad AC unit. Well my downstairs unit stopped working, after the initial evaluation of low coolant, I found out that you don't cover the leak check, and you won't cover the replacement of the coil that caused the problem. You should elimitate AC repair from what your company covers, since it really doesn't

7 years ago

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Landie Fort Washington, MD

My electricity wasn't working, and I was disappointed to know they didn't do any wires in the walls. Then my microwave was not working and they couldn't repair the problem either. I kind of like the discount they give for staying more years, but so far, my experience with them has been average.

7 years ago

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Brett&Nicola Lakeside, AZ

I have 5 warranties with them, and I've used them several times. The positive thing is that they respond, the negative thing is that they don't respond very quickly. Also, they don't cover some areas where I have houses, so they should really look into that.

7 years ago

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Brenda Washington, DC

There was one time when the electrical panel in my refrigerator wasn't working, and they couldn't pay for it. Sometimes the customer service is good and sometimes it's not, but overall, it's a good company. My main concern is just that they don't fix the whole thing unless certain parts of the appliance is damaged.

7 years ago

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Stacie Castle Rock, CO

Their sales guys just convince you to do a 5-year plan, and now I've heard a lot of complaints from different people. They can't find anybody to work with them because they don't pay the contractors well or something. Plus, nobody seems to be able to file a claim. Once you're able to do so, it's difficult to get a hold of anyone, plus, they don't really return any phone calls. A plumber came to take a look at a leak we have at one of our walls, and as soon as he saw it, he said he couldn't cut into dry wall because they wouldn't pay him. They were supposedly going to send someone out, and I finally called them back after 2 days, and what they told me was that another department was taking care of my case. Even so, nobody has called me back since then. I would never recommend Choice Home Warranty to anyone.

7 years ago

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Denise Helena, AL

I guess their service is about average. My biggest concern is the wait time. Also, they sent over a technician from the same company over 3 times, but on the 4th time they sent a different contractor and solved the dishwasher's problem. Compared to other companies, Choice Home Warranty has a better price.

7 years ago

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Dean Braselton, GA

So far, so good. I don't have any complaints. I actually had another company, but Choice Home Warranty seemed to have a better service. The only time We've used it, they had somebody come over in 2 days and fix our A/C unit.

7 years ago

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Anonymous Upper Marlboro, MD

This year I've had to use them a few times already, and they've been very helpful. I had a water heater that went out, and they didn't cover that, so I was a little upset about it. Besides that, I haven't had any problems.

7 years ago

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Lewis Greensboro, NC

I only used my warranty to get my sink fixed, and they did well. I've had a great experience with their customer support, and overall, I think it's a great company.

7 years ago

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Ralph Phoenix, AZ

It's been a great experience working with them! They immediately responded when my garbage disposal went out, so they've been very good and very helpful.

7 years ago

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James Arlington, TX

What kind of influenced my decision to go for them was the fact that they had some good reviews online. Most of the time I tried to call them, they would put you on hold for too long. That's aggravating, especially if you're having a problem. When you go online to look up problems on an existing warranty claim, you're not giving much information. Plus, it takes quite a while to hear back from them, so that's a little disconcerting. The only way to get back to you quickly is when they have to tell you that something is not covered. They also told me I had 2 free service calls, but instead, they charged 45 bucks a piece! The only good experience I had was with the electrical technician. He came out and did a great job, but everything changed when my A/C failed. They had to send somebody over more than 3 times, and still didn't solve the problem. It would've been easier if I would've just called a contractor myself, instead of going through Choice Home Warranty.

7 years ago

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Margaret Laurel, MD

It's a good service with a reasonable price. Plus, their customer support is pretty pleasant. They did a good job when my dishwasher broke, so I'd definitely recommend them.

7 years ago

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Terry Arlington, TX

I'm not happy with the refund when you have to have something replaced. It takes 30 days for them to get a replacement check to you. Besides that, their customer support has been great.

7 years ago

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Jean Tizeno Houston, TX

Each time they have tried to help me and if they could not pay the price that the service tech gave, they gave me an option to hire and told me what they would pay for service.

7 years ago

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Charles Redden Jacksonville, FL'

Sometimes they are great - respond timely with professional service. But other times their vendors are unprofessional and have unacceptable response times. Just recently, i opened a claim on 6/16 for my fridge and almost two months later it is still unresolved - claim is still OPEN. There is no excuse for such unprofessionalism, no warranty company should allow this to happen if they expect repeat customers.

7 years ago

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Brian Hill Ellenwood, GA

I've been very unhappy with Choice Home Warranty. The price appears to be reasonable compared to others that I've looked at, but I don't feel that they live up to the contract, but rather try to find the way not to cover what they state in their contracts. So, I'm not happy with them at all. My AC service didn't work so I called Choice, they sent someone out. They were there a couple of minutes, came back, and told me that yeah, it wasn't working, it was an old unit that needed to be replaced. But they didn't give me a receipt, they told me they will email me a receipt. I never got it. 15 minutes later Choice called me with something totally different from what the service people were saying, just something so they wouldn't have to cover it, so I'm writing a letter every week to insurance commissioners and anyone I could think of to let them know what type of service I've gotten and what I think of their company.

7 years ago

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Kevin Wilt Freeland, MD

On the telephone they're real nice, but when it comes to action they're a little rough. The 3 or 4 times that I've used them, I've had to wait 4 or 5 days just to get the contractor to come to service what I needed, every time. Once the contractor finally arrived after 4 or 5 days, they completed the job. I went with them because the other company I had sucked.

7 years ago

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Lillie Pryer ladyb0603@yahoo.com

I had to use my warranty when my washing machine broke. It was recommended by my daughter, and the customer support staff were easy to contact, and the person that they chose to come out to work on my washing machine did come, but I was still having problems with my washing machine and he told me, and I quote, that "Choice Home warranty does not pay." He was not gonna come back and finish my washing machine. Everyone I've had come work on my air-conditioner as well told me the same thing; that Choice Home warranty does not pay, and they will not come back out to my house to service any of my appliances. In other words, Choice Home Warranty is a bad thing that I took.

7 years ago

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Gail Wells Big Spring, TX

I've had to use the service twice, and customer support was wonderful on both occasions. They were on top of things and got everything done quickly. We've just been very pleased with the service.

7 years ago

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Anping Liu

Top one service provider and fast response in communication and assign contractors.

7 years ago Edited January 10, 2024

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Arthur Martin Port St Lucie, FL

Some of their agents are good, some are not so good. Unfortunately, they didn't cover my water heater when it went out. They wouldn't help me repair my oven either. Instead, they offered me a $175 advance because they couldn't fix it.

7 years ago

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Linda O'Connell Indianapolis, IN

According to the internet, Choice Home Warranty was the number one extended warranty, so I went with them. I used them for the water heater, but they had a bunch of reasons why they couldn't cover that a 100%. They just cover a lot when they sell it to you, but when you call them, they end up saying that they don't cover that specific part. I'm not real happy about that.

7 years ago

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Lily

I have been using them for three or more years. They keep the customer well informed. The contractors they hire are improving and are more responsive.

7 years ago Edited January 10, 2024

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Robert

They do what they said you're going to do.

3 weeks ago

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Stacia

Was told upon purchasing that all appliances would be replaced if not working. This is not the case and not worth it.

2 months ago

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Tracy

Each time I needed them, they were there. No delays

2 months ago

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