Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Chris

They "use" to be good a couple of years ago but I paid a LOT of money up front for a 3 yr policy & they can't get technicians to pick up my claim for most repairs because they don't pay them within a reasonable time! They have canceled my claim without notifying me and I've had to call back 2-3 times to get repairs for the same claim! I had a water leak for THREE WEEKS before anyone came. They've also DENIED several of my claims.

1 year ago

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James

CHW is fine as long as you understand there are limits to what can be paid, which they don't really state in their information. After there was a huge freeze that caused major problems with our water supply CHW refused to fix anything, stating it was going to cost too much. The unadvertized limit is 3,000 dollars, apparently they said the cost to fix things would be 5,000 plus, although they claimed things that were more general society issues then specific to just our house. I had a second plumber evaluation done and he gave me an estimate of 5,000 so CHW was within their rights as a company owned by an insurance group to limit what could be paid out. I'm waiting for filed income taxes to come back to get the repairs done so our recently purchased home can have water again, like the other 124 year old homes that are being repaired by government money because no home warranty company will ever pay what's needed to get clean water to their customers homes

1 year ago

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Rebecca

Terrible company. From the time a claim is processed to the time an appointment is made is abysmal. In the middle of winter, I had to wait SIX days for my furnace to be fixed. Not only that but I had just had someone out less than two weeks prior to that to look at it yet I STILL had to pay a service fee. Every service member I've talked to tells me Choice won't make you pay a service fee if it has to be re-repaired in 30 days. I've even seen it on the website but it's simply not true. I even reached out to the company to ask about that but no one ever got back to me. Customer service is terrible. The product is terrible. This company is terrible and I would NEVER recommend it to anyone.

1 year ago

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Ed

Gosh, while listening to the repair guy speak with your staff on the phone, they were nothing but disrespectful to him. While the guy that came here was nothing but polite, kind and was here for over 8 hours in three days, we had to have it fixed by another company, that would not go thru all your requirements and waiting around to fix our heat. And we needed heat. I do have a washer that’s causing me grief, will try one more time and if it doesn’t go smooth for him , we will be cancelling with choice

1 year ago

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Peter

I like it and also dislike. Like, because it saves money. Dislike, because it takes too long to get thing done and there is potential extra charge. I encountered shipping fees ($67) for the part that the vendor has to order by mail.

1 year ago

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Doug

The length of time it took them to have a technician respond was unacceptable. It was 3 weeks. The tech did a good job. Customer service is handled by a call center. The answer is always your claim is assigned and we are looking for a technician. This went on for way to long in my case. They make it very difficult to speak to a supervisor. One supervisor I spoke with was rude, background noise sounded as though she may have been at a bar, and she hung up on me without resolving the issue.

1 year ago

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Dawnette Waterman

I was very pleased with the fast response when I filed and an experienced Technician who came out promptly. I’m very pleased with this company and it’s service!!!!

1 year ago

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Floyd

The appliance repairman was nice and helpful. I am looking forward to having him come back and do repair on my washer sometime this week or next. Floyd

1 year ago Edited March 18, 2025

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Willie Betsey

It takes too long for issues to be resolved. Recently, my refrigerator was diagnosed needing to be replaced. Though Choice agreed to replace it, I was informed that I would not receive a Lowes gift card in 30 days. Which means that I would be without a refrigerator for a while. I'm still waiting.

1 year ago

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Kenny Haber

The Two main things I am dissatisfied with is the amount of time for a service person to arrive. And The Fact I was told everything about CHEis American 🇺🇸 including operators so far every time I’ve called the operator is in another country

1 year ago

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Candra All4Him LLC

I have not had much luck with this. A plumber came out to fix a sink never was finished, had a pool person come out to look at our heater they won’t cover it, even though I purchased the extra service, need to have a hot water heater flushed and they’ve been nothing but rude and changed their appointment three times now and then told us that if we don’t make the next appointment, they’ll cancel on us when they are changing the appointments and it wasn’t covered under warranty. I still had to pay for the service to be done. I was expecting much more than this.

1 year ago

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Nahshon

Terrible experience so far. I’ve had them for about 6 months and every time we call and make a claim no one comes out to look and CHW just keeps playing it off like they have no clue what’s going on. I was with American home shield before and heard this was better… absolutely not better. I had high hopes but it’s been just terrible. I put in a claim for an oven that keeps beeping. It’s been months and when I call They just keep saying they put it in priority but I never hear anything back. I called them for the millionth time the other day and they said I should just find someone myself, they couldn’t find a technician. Annoying

1 year ago

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June Hoover

I liked that the plumber came in a short time. He resolved the problem temporarily but now I am having the same problem, not flushing. He didn’t try to snake the toilet at all and it is not refilling like it should. Please send another plumber.

1 year ago

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Zelda Curry

Choice Home Warranty is the Best. They always respond to my claims immediately and they send the Best technicians our. The job is always completed with satisfaction.

1 year ago

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Linda Wilcox

I was pleased with the first call I had about air conditioning and also the last tech that came out for my washer! Both tech were very professional and knowledgeable.

1 year ago

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Michael

Choice Home Warranty is working with great partners to complete our necessary repairs. Thank you for your super communication systems that always keep us informed.

1 year ago

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Kerry

Our most recent need of your service was a pleasurable experience. The young man that came out and looked at our washer and drier was courteous, professional, and most of all quite knowledgeable.

1 year ago

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MADELEINE Nix

we should not pay the $75 until the company comes out and completes the job. They come out collect the $75 and never return to complete the job. My refrigerator is still not fixed because the last repair man told you a lie so he would not have to come back. The one before that never returned.

1 year ago

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Tom

The plumber showed up and performed his job effortlessly. All works fine now and I would recommend this service for anyone. I am getting older and this service is a god send to Home maintainance. Thank you T.S.

1 year ago

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L A Greene

I am really concerned about my service that I am forced to keep given the fact that: 1) I was promised a reimbursement and never received it; 2) I have claims that were never addressed and contractor never showed up for; 3) contractors have informed me that they are not getting paid by home choice warranty; 4) the company will not honor my request to cancel my policy

1 year ago

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Ricky

There’s many things I could say if my experience, it it’s too long to get into that great detail. They will cover what they want. Or send a tech 3x to the house and still not solve the problem so you just buy your own new appliance since they wouldn’t just cut to the chase and cover it

1 year ago

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Michael

Those in the Choice office are nice about setting appointments, but they are trained to work very hard to make sure whatever the technician defines as the problem is not covered. Even when it's not specifically excluded by your contract, the "experts" you talk to when you appeal a decision are always unbending and invent phrases that they insist are just as binding as what they can't cite from the actual contract. You can't win against them because there is no higher level of appeal.

1 year ago

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Armenta

I've had a frustrating experience with Choice Home Warranty. After multiple delays in repairs and poor communication, I'm left with a non-functional heating system and no follow-up from either the company or the technician. Despite paying out of pocket, I'm still without a working system and feel completely let down. Would not recommend.

1 year ago

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Molly

I've had a frustrating experience with Choice Warranty. The technicians they send lack knowledge, forcing me to hire my own, which defeats the purpose. While my stove claim was fixed quickly, the service overall has been disappointing, with non-local technicians and poor support. I feel the warranty is essentially useless.

1 year ago

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Denise

I had mixed experiences with customer service. They corrected a mistake quickly, allowing me to schedule a service visit, but were not very attentive on another call. However, when I faced a plumbing issue, they responded promptly. They couldn't repair my refrigerator but credited me towards a new one, which was a positive outcome.

1 year ago

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Miriam

I had a great experience with prompt service for my hot water heater replacement, appreciating the technician's clear explanations. However, I faced multiple issues with my refrigerator that required several visits, and the technician seemed unsure. Overall, while I had positive experiences, the negative ones were frustrating.

1 year ago

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Sarma

I've had mixed experiences with customer support. While they respond quickly and solve most issues, I've faced challenges with my warranty claims, particularly for my pool heater. On a few occasions, the service personnel seemed unqualified, but overall, I've had more positive interactions than negative ones.

1 year ago

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Phillip

I had a great experience with the service team when my heater had issues; they responded quickly and resolved everything efficiently. However, it was frustrating when my hot water heater exploded, leading to a lengthy wait for a replacement. Overall, the service was commendable, but the situation took longer than I hoped.

1 year ago

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Sean

I had to call customer support for issues with my microwave and oven, and while I faced some challenges, they managed to book a new service provider quickly for my basement drain. Overall, I appreciated their responsiveness, especially when I requested a different technician due to past issues.

1 year ago

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Anonymously

I had mixed experiences with customer support. While they were generally fine, the appointment system is frustrating, as it requires too much effort from me to coordinate. I had issues with my electric dryer and garage door opener, and while they addressed the garage door opener well, the process for scheduling repairs could be improved.

1 year ago

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Lavernia

I've had a great experience with customer support. They are always very supportive and go the extra mile to resolve any issues I encounter. They truly care about their customers. However, I did feel a bit confused during our conversation, as it seemed my previous question wasn't acknowledged. Overall, I'm satisfied with the service.

1 year ago

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Anonymously

I had a frustrating experience with my plumbing issue. A plumber claimed I needed a whole new faucet, which I later found out was unnecessary. My friend identified a simple clog instead. Communication with the warranty company was unclear, and it took far too long to get the repair done. Overall, I felt misled and disappointed with the service.

1 year ago

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Carol

I found the service helpful for my repair needs. Initially, I considered getting help for my stove but decided to handle it myself. I did request assistance for my air conditioner, but they advised waiting for warmer weather for proper testing. They also provided a credit slip to replace my broken washer and microwave, which was a nice touch.

1 year ago

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Evelyn

After two months of dealing with a technician that just stopped communicating to them not able to find a tech in my area to service a simple problem with my refrigerator not dispensing water, I decided after 4 calls to customer support to cut my losses and cancel contract. Thank goodness it wasn’t a bigger issue with my refrigerator! Appears they have a very small pool of technicians in the Los Angeles area to use. First one they sent came 30 miles to my home.

1 year ago

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Mohammad Amini

I like their responsiveness to the claim but sometimes I do not like the way they handled the major claims in the past. I have not had any major claim lately to evaluate that.

1 year ago

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Tracy

After submitting a claim and its subsequent denial, I was given the opportunity to “challenge” CHW’s denial via (2) case managers (CM). I was allowed a 15 minute discussion with the CM letting them know the reason(s) I feel the denial was unjust. At the 15 minute mark, the CM phone “interview” was abruptly ended. I was told they’d get back with me, but they never did. It wasn’t until I called CHW to cancel the additional (3) years of warranty that I found out my claim had been denied for a second time (I guess the CM wasn’t going to bother telling me about the denial??). Their customer service (or in this case, lack of) is the reason I give CHW one star! I will be sharing my negative experience with CHW with my realtor. I know there are other warranty companies that realtors recommend for their clients/customers.

1 year ago

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Mario

1 year ago

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Rick

The responded quickly all 3 times we have used them. The workers they sent were polite and efficient. Plus the price is much less than our old warranty.

1 year ago

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John

Never ever go with Choice. Sales person and advertising totally misrepresented the coverage. We purchased our home and warrantee in July. All disclosures on the home were good and no issues reported by the seller. Come Thanksgiving when we had a family gathering, we quickly discovered there was little heat coming from the gas boiler. The sellers told us then that the family room never got over 55*. Soon we realized the heat output became less and less as the outside temp was lower and lower. I contacted Choice. It took almost a month for them to send us a contractor. The contractor told us there was no way for us to know the system was failing until it was taken apart. He fought for us for over 2 hours with Choice to get $1200 toward a heating system. He sent schematics, pictures, variables, and his years of expertise to a company that had no idea what he was talking about or what we needed to have heat over 55 now in the entire home. The contractor was sent by Choice and he told us it was not worth fighting for more as he had never experienced them paying for anything the warranty advertised. We had to take out a loan to get a heating system that now keeps us warm throughout the home. The only good thing that came from this poor purchase of a total coverage package from Choice was meeting an honest contractor who fought for us even though he was sent by them. He saw through the lies and misrepresentation with several other of his customers and knew this was a complete misjustice.

1 year ago Edited February 12, 2025

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Liz

Whenever I call with a claim they can’t get anyone to come out for over a week. I had no heat for over a week. Now my washing machine is not working and they are sending someone but not for a week. They never sent anyone when my air conditioning broke, I had to get it done myself. Not happy with them

1 year ago

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Tershama

You tell me… my refrigerator has been out since the day before thanksgiving… it worked for 2 weeks after repairing the temp sensor. After ordering another part… part never came and or no communication. No one calls you back and it’s still not working. The part may not be available anymore,.. either way, my fridge is not working and I still don’t have a solutions. I’ve called the company at least once a week since December… still no resolution… are all companies like this? The guy who came to fix the washer though was great in getting my washer back working after it needed a water pump.

1 year ago

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Jesse White

its working, but the response time, from filing a claim to getting results is slow. days, even weeks. when an appliance goes bad, that time is very inconvenient. without the warrantee service would be more expensive, but much faster. it's a trade off, but the delays are really unacceptable sometimes

1 year ago Edited November 8, 2025

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linda brogan

My heater broke during the coldest days!! The hvac guy was at my house within hours and we only had 1 day of no heat! He was very responsive and knew his sh*t!

1 year ago

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D

I submitted claims for my refrigerator and stove and paid $200 to the service person who said they would get back to me. I did not receive an email that services would not be approved. It was placed in my file, so the 7-day appeal was lost. Due to the slow response, I also canceled a heating and air consult. Choice Home Warranty let me down. The service company did not call to say that they would be unable to provide service or offer service, in case I wanted to pay.

1 year ago

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David

i felt like this is the company to go with. great prices, great customer service, great response time when needing help to get an item fixed in the home

1 year ago

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James

Made a service call for plumber for clogged kitchen sink drain. 1st plumber refused to come because $85.00 fee was to low. 2nd plumber (turns out was a handyman) came could not unclog drain by that time it was around 8:45 PM said he would be back the next day but CHW canceled men and said We were not covered because it was not an easy unclogging. This was the first time we used our contract (a wast of money for $541. 00 + $85.00 contract). Went out to hardware store bought drain snake and unclogged drain in 2 min, but it was still a little slow. We hired a local plumber, to finish cleaning drain that I could not reach line he took 10 minutes paid he $150.00 for their service call and was operating normally again.

1 year ago

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Elliot

I was happy with the quality of the repairman They were knowledgeable about my appliances and know how to repair them They were courteous and professional

1 year ago

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Steve

Although chw is fast to receive your claim, it takes about a week for a tech to come and diagnose the problem. Another week or so to come back and repair the problem. I'm currently waiting for a lowes gift card to satisfy a claim in my refrigerator, which could take upto 30 days.

1 year ago

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Anonymously

I've had a generally positive experience with customer service; they respond quickly and effectively. The main contact has been helpful and accessible, but I've faced some issues with repairs. Recently, my fridge broke, and the process to get it fixed was frustratingly slow, leading me to buy a new one instead of using my warranty.

1 year ago

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Anonymously

I had a frustrating experience with customer service; they were not very responsive, and I had to wait for days for a callback regarding my washing machine. However, they did eventually answer my questions promptly. I've used the warranty multiple times recently for various appliances, but the wait times for support have been disappointing.

1 year ago

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