Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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James

Have several rental homes. Very hard to get paid. Also to get someone out for service for backed up sewer had to wait weeks. Always a reason but any claim plan on several days of waiting. This is really said. I was told they could not find a plumber for two homes two different claims. Ended paying to get my own plumber. Which I could get same day. They need more company’s to do work for them, however when I talk to other plumbers they have told me they worked with them in the past but hard to get paid. Customer but not sure for how much longer. James

10 months ago

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Stephen

I hate that it mostly covers things aren't broke. And what is defined as"not normal wear and tear". I still say on a fan blade that is 30 years old. That is wear and

10 months ago

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Charles

I originally chose Choice Home Warranty based on customers' high ratings. I continue with them because of the company's excellent service.

10 months ago Edited November 8, 2025

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Pierre

I recently had a mixed experience. This was my first time using their service, and while they fixed my washer and microwave last month, I still haven't heard back from them about the follow-up. Communication could definitely improve, but the initial repairs were satisfactory.

10 months ago

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Joe

I had a frustrating experience with Choice. The service was slow, taking weeks to deliver essential equipment like a freezer. Last year, I faced a similar issue with my refrigerator warranty, receiving poor service and having to call multiple times for assistance. Overall, I’m not satisfied with their customer support.

10 months ago

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Janaina

I had mixed experiences with the service. While the refrigerator repair was excellent—quick, professional, and efficient—the bigger items like air conditioning and water heater repairs were denied, which was disappointing. I also faced issues with a previous service provider who removed parts from my system without informing me, making the situation worse. Overall, I feel let down by the inconsistency in service quality.

10 months ago

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Thomas

I appreciate that I can call for service when something breaks, but I'm frustrated with the lack of customer support. They often only repair old items instead of replacing them, which leads to recurring issues. Additionally, the response time for service is slow, and waiting weeks for equipment delivery is unacceptable.

10 months ago

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Loretta

I had a frustrating experience with the service. The technician misdiagnosed my dryer issue multiple times and blamed it on the gas company, which turned out to be incorrect. Additionally, I've been waiting a month for my hot water heater replacement after using my warranty, and the company took my money without completing the job. Overall, very disappointing service.

10 months ago

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Gary

I had mixed experiences with the service. Initially, I faced delays in getting coverage in my area, which took days to resolve. However, when I did use it, the results were positive, especially on the second attempt. I appreciated the quick resolution of a scheduling conflict, but I was disappointed with the long wait for warranty service when I needed a plumber.

10 months ago

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Gary

I've had mixed experiences with the service. While they are responsive and answer questions, I faced issues with my hot water heater that wasn't covered due to warranty loopholes. Additionally, a technician misdiagnosed my dryer problem multiple times, leading to unnecessary costs. I expect better accuracy and transparency from a company I trust.

10 months ago

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Keith

I had a frustrating experience with my warranty. I faced issues with a broken heater and couldn't test a pipe for days due to the cold, but the warranty only lasts a month. I ended up paying extra for repairs. Additionally, when my water heater started leaking rusty water, the plumber deemed it fine, but the warranty denied replacement. Overall, I'm unhappy with the service.

10 months ago

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David

I just changed my home warranty to this company since I was emailed no less than 10 times a day saying how wonderful you are. Thats a lie. First time I call you all say you will not warranty my AC. Tech came out and said the fuse was blown!!! He replaced and charged the freon with 2lbs and stated it really didn't even need freon. After service, compressor made terrible noise when it used to be quiet. Now I have a $3500 bill at no fault of mine.

10 months ago

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DG72

They pay the small claims, but they figure out a way to not pay the big ones. I have had this happen a 3 times between my ac and heating system. One time they told me that I must have done something to break the outside fan for my ac. Not that the ac fan was over 15 years old.

10 months ago Edited January 6, 2026

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Thomas

Absolutely the worst company I have ever dealt with. They lie, misrepresent their products, do not have a good reputation with service providers. They push for you to pay for the service and they will “reimburse” like a fool I took them at their word and got stuck with an $18,500 bill. At first they told me they would only cover $5,000, but when it came to pay they changed it to $1500. Total fraudulent company, looking at legal options. Stay away, if you are buying a house that come with Choice Home Warranty…make sure they get a different provider.

10 months ago

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Lynn

Disliked the length it took to get a service man out to my house. The service man was very knowledgeable, polite and courteous

10 months ago

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Dilmurat Sulayman

Called for an electric outlet service. The technician came on time and fixed the issue very professionally. I’m very satisfied.

10 months ago

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Samantha Davila

Most of my claims have been at least partially covered, and a couple have been totally covered. Saved me about 5,000 dollars in A/C replacement!

10 months ago

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Jennifer A Tellez

I love the timeliness of Choice Warranty sending out great services and workmanship of the companies is above and beyond excellent.

10 months ago

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Donna Lyle

They did an amazing job my washer and my dryer are working perfect now and I am so happy with your services and with the gentleman that you sent

10 months ago

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Roderick

Was never a home warranty person but now I’m a believer. It can take sometime for the claim to be fulfilled but the overall process is worth it.

10 months ago

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H Crabtree

Claims are processed quickly. It usually takes 2-3 days for a technician to come to your house. The technicians are reliable and do good work.

10 months ago

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Sandra

I've had great experiences with Choice Warranty. Their customer support has consistently been excellent. Recently, I had a washing machine issue, and the technician was very helpful, providing valuable information. I've also used them for a refrigerator repair and was very satisfied. Overall, Choice has outperformed other warranty companies I've tried.

11 months ago Edited April 30, 2025

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Mark

My refrigerator has been leaking for six months. Home warranty has sent people out three different times to fix it, and it is still leaking. One time it took them over two months to get someone to come out and fix it. Choice Home Warranty. They kept giving me the runaround and finally asked me to find my own repair person because they couldn’t get someone out quickly.

11 months ago

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David

Denied claims that should have been approved. The contact person was no help. Approved claims take months to receive payment. Takes days to find a contractor for us, then we have to find our own contractor and go through a lengthy approval process for them. We have to pay the contractor and wait to be reimbursed for a ridiculous amount of time!

11 months ago

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Mallorie

Not a good service! It's hard to get an actual person on the phone when you need to. They make promises and don't keep them. I can't recommend them. Most of the service techs they send out are nice enough, but the operators you speak to when you call say anything to keep you as a customer, but don't make good on those promises.

11 months ago

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Sam Hijleh

Great service, reasonably priced and they work with you until claim is serviced and closed! It’s been a great experience for me so far

11 months ago

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Joney

Takes to long to be serviced.i have two claims opened and neither one has been fixed yet.one it's been two weeks ,icemaker,the other parts were put in today and it's still not fixed.

11 months ago

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Walter

Choice home warranty is well worth the price, if you happen to buy a older home with older appliances, roof, etc they have you covered

11 months ago

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Bruce

I had mixed experiences with customer support. They respond quickly and keep me updated, which I appreciate. However, my recent warranty claim was disappointing; I felt I had to fight for a fair reimbursement after a costly replacement. Overall, while the service is prompt, the support could improve.

11 months ago

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Anthony

I had a mixed experience. They were quick to respond when my dishwasher broke and provided a replacement. However, I faced disappointment when they denied my claim for changing a floodlight bulb, resulting in a loss for me. Overall, responsive service but inconsistent claim handling.

11 months ago

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Marecia

I've had multiple issues with my appliances and the service has been disappointing. They haven't fulfilled their promises, and after several visits, I'm still facing problems. They keep claiming certain repairs aren't covered, which leads to additional charges. I'm frustrated with the lack of resolution and transparency regarding my warranty.

11 months ago

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Joannericard

I was told that Choice was different from other home warranty companies. So far Choice is better than dealing with Cinch who I cancelled.

11 months ago Edited February 11, 2026

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Donald

I had high hopes when switching to Choice after a bad experience with American Home Shield regarding my pool heater. Unfortunately, I faced similar issues with coverage for my heat pump. I regret signing a long contract without reading the fine print. Now, I'm exploring options to cancel my membership and wondering about the fees involved. Disappointed.

11 months ago

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Nittaya

I had a frustrating experience with customer service. My fridge leak was fixed, but dirty water still comes through. The technician didn't address the noisy microwave fan, and I felt ignored when I raised the issue. My oven was repaired multiple times without resolving the problem, and now my boiler isn't working. Communication has been poor, and I'm left unsatisfied with the service.

11 months ago

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C99x

Had a water heater go out. CHW was great getting it fixed for me. Turn around 3mo later the new tank is leaking. Put in a claim. Paid 100 for my service call only to find out a warranty job is going to end up being $650. Apparently my previous installer didn't even update the breaker to accommodate the new appliance, nor did he even tell me about it. Had to find out the hard way when the appliance didn't even work after he left. Was a big mess and still is. Be careful. CHW is great for some things but absolutely will not cover others even when it deals with whatever system is being replaced.

11 months ago

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James

My Septic company notified me that my tanks needed to be pumped. Choice Home required I pay an additional fee to have a second opinion which I did. They then approved the pumpout and I had to pay $325. I paid extra to have our septic system covered, but the additional $425 I had to pay doesn't seem to sit right with us. It costs $500 for a pumpout, so where am I saving money by purchasing a warranty? We will not be renewing!

11 months ago

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Aura

CHW handled my claim in a expert manner; their staff was responsive and appropriately answered all my questions. Overall the service was amazing!

11 months ago

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Candyce Underwood

My A/C unit went out; long story short, they denied my claim because the refrigerant coil was rusty and stated it was a pre-existing condition. I explained that rust is a normal occurring process in an older unit and out of my control but they still denied my claim. You'd think that they would at least cover a portion of it, $10,000 for my new unit when I thought I was covered by the so-called 'best warranty company in the business '. I may have to rethink my options with staying with this company.

11 months ago

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Lynn Davis

Service technician was excellent However, getting approval for repairs took longer than convenient. i was without water for two days and hot water for another day

11 months ago

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Mary Eileen Burke

On the whole I've been satisfied.I did have an occasion with one of my appliances that took months before it was resolved. It finally was replace

11 months ago

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Donna Battisti

Worst company ever! Total waste of money. Takes days to hear back from them. Total run around to cover claim. When you do need service for something, it's not covered! I have a few more months to go and when my contract runs out. I am done with them forever! Warning SAVE YOUR MONEY do not go With Choice Home Warranty!! The worst customer service. They do not use the best contractors.

11 months ago

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Ellis

What I like about Choice Home Warranty is the customer service it provides, coverage of my appliance and expertise of the repair service provided.

11 months ago

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Andy

Compared to AHS the amount offered to replace items is relatively low. The technician was excellent and I’m happy with the service.

11 months ago

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Howard

Much improved service and communication. My last two claims have been quickly and professionally completed. I am a Happy customer at this point.

11 months ago

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Ken Murry

Great speedy service on our last call. Technician came out for our AC and he was very good. Polite, professional and knowledgeable.

11 months ago

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Jacqulyn Nixon

Everything went well and I am happy with my new water heater, the installer was very nice and respectful. Good job and well done

11 months ago

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Maria

It took over a month for the repair company to provide the repair. We gave them detailed list of repair parts to repair the upper dishwasher rack. First they said they were in stock, then they said no, then they were in stock....third time is a charm? It is repaired....I am pleased with the repair and the technician was good

2 weeks ago

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Rossana MOHAMMED

They were listed as number 1 home warranty app but it all a lie. The worse company ever

1 month ago

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Talmys

I like CHW over a lot of the other companies!

1 month ago

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Loretta

they gave me a good price on three properties

1 month ago

Choice Home Warranty Reviews