Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Lynn

I had a mixed experience with my dryer service. On one hand, the repair team was prompt and managed to fix my dryer quickly after the timer malfunctioned. However, my initial calls for service were disappointing, as the issue wasn't resolved despite assurances. Overall, I appreciate the quick response but wish the first attempts were more effective.

1 year ago

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Verified Customer

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Amina

I had a frustrating experience with my claims. I had to fix my garage door myself after their service was unreliable and far away. More recently, I called them for a toilet issue, but they claimed nothing was wrong, leaving me with an unnecessary fee. Their warranty has loopholes that make it hard to get proper service.

1 year ago

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Verified Customer

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Manuel

I had a recent plumbing issue with a ruptured pipe, and the plumber responded quickly and did a great job fixing it. Overall, I was very satisfied with the customer support and the promptness of the service. They provided a good experience during a stressful situation.

1 year ago

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Verified Customer

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Mark Steele Lancaster, CA

I had a hard time providing clear answers during my recent experience. I felt a bit overwhelmed and couldn't assist as much as I wanted. Unfortunately, I had to cut the conversation short due to an unexpected interruption. Overall, it was a challenging interaction, and I apologize for not being more helpful.

1 year ago

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Verified Customer

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Melissa

I had a mixed experience with the customer service. While the representative was polite and encouraged me to proceed with my questions, I felt that my second inquiry went unanswered. Overall, I appreciate the willingness to assist, but clearer responses would enhance the experience.

1 year ago

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Verified Customer

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Policarpo

I had mixed experiences with the warranty company. While the representatives were nice and professional, there were issues with communication regarding messages sent. A technician replaced my dryer's heating element efficiently, but I faced problems when the electricity went out; they deemed it an act of God, leaving me to cover repairs myself.

1 year ago

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Verified Customer

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Mary

I've had mixed experiences with my AC service. While they respond quickly when something breaks, I've faced issues with warranty coverage for my old unit. They only offer repairs, not replacements, which is frustrating. Despite this, I appreciate their prompt service and the convenience of not having to search for help myself.

1 year ago

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Verified Customer

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Christopher

I've had mixed experiences with their service. Sometimes I've encountered great technicians, but there have also been instances with less competent ones. Recently, I had to replace my thermostat, but my claim was denied, and I ended up paying out of pocket. Frustrating!

1 year ago

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Verified Customer

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Theyesa

I had mixed experiences with my warranty service. While some repairs were handled well, like fixing my sink, I faced long delays for urgent issues like my hot water tank and toilet. It's frustrating when coverage seems limited, and communication could improve. Overall, I feel uncertain about the service's reliability and response times.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience. The first question was addressed adequately, but the second left me hanging as I was abruptly told to leave when my client arrived. It felt rushed and unprofessional. Overall, I would say the interaction could have been smoother and more considerate.

1 year ago

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Verified Customer

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Vera

I appreciate how quickly they respond to appointment requests, and I usually receive a call with information shortly after. However, their website often has issues, making it difficult to access services online. My recent experience with a warranty claim was frustrating; they promised repairs but ultimately offered a cash settlement without sending a technician. Overall, customer service is quick, but the website and warranty process need improvement.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience. Initially, I appreciated the quick responses, but my claim for garage door repair was frustrating. The service providers were too far away and unreliable, leading to delays. Most recently, I had a technician check my toilet, but they found no issues, and I ended up paying a fee for the visit. Overall, I expected better service.

1 year ago

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Verified Customer

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Tiffany

Ever since I have had this policy they have not agreed to fix anything. I have to pay $75.00 for a vendor to come over and do nothing 😑. I have filled five claims with them and every time they have a reason for not paying to repair it while I send my money on their policy and vendors and get nothing. Then I still have to pay someone to do the repairs. And I am not talking large repairs but small issues like a ceiling fan that rocks or exhaust fans that are not working properly. With the fan the vendor came over and turned it on then said oh it's supposed to be like that. Like I don't know when something is broken 😔 and charges me 75.00 to do so. I think it's better to save your own money for repairs than to pay them for nothing 😑

1 year ago

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Verified Customer

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Irfan

I am extremely disappointed with the level of service I’ve experienced. First, the scheduling delays are unacceptable—waiting over 10 days just to address a microwave issue is far too long and shows a lack of urgency in customer care. Secondly, I had a highly frustrating experience with my refrigerator ice maker repair. The technician claimed the issue wasn’t covered because the unit was “under warranty.” However, the manufacturer confirmed that the warranty expired over 8 years ago. When I contacted Choice Home Warranty, they still insisted it was the manufacturer’s responsibility and refused to cover the repair. This back-and-forth is unacceptable. As a paying customer, I should not be forced to navigate between the warranty provider, a third-party technician, and the manufacturer just to get a resolution. This shows a serious lack of coordination and accountability. I expected better service and clearer communication from all parties involved. This experience has left me deeply dissatisfied.

1 year ago

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Verified Customer

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NM

Are you serious? They asked me for MY feedback about CHW? Bad move. This company absolutely is horrible. Took money for 5 years. When I needed them when our HVAC took a dump... CHW couldn't find a company to come out. Why? Because any reputable company knows that CHW is second rate and won't allow them to fix problems right the first time. Instead, they want to nickle and dime a problem hoping you either pay for it yourself or you cancel your policy. One piece of advice. Stay away from these swindlers. They are crooks that try to act like they care until you actually file a claim. I wish I could give them a below zero star score.

1 year ago

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Verified Customer

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Robert Gorelik

The company takes a long time to find a contractor to repair the problem. And it takes even longer to get it evaluated, approved and finally repaired. Thus last claim involved a bad hot water heater - it took 13 days to have it replaced.

1 year ago

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Verified Customer

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John Cliff and Belinda Owens

I am waiting on a call back. I have been waiting all week for it. I have a hot water heater that was denied to be replaced. I have pictures of it leaking from the bottom. I have been told by 2 professionals that it needs replacing. I have been your customer for over 10 years. I recently renewed for 3.5 more. I would think your folks would service me better right now in this bad time with my hot water heater. You always have and I am not understanding the logic of the denial. I need a phone call asap. Again, I have been editing all week. I have called 3 times this week to check too. No help. Please help me.

1 year ago

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Verified Customer

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Cheryl

They send a repairman out twice and when he doesn’t fix the problem, their answer is pretty much too bad. To get a different repairman is another service call charge of $100 they do not replace appliances and I mean I don’t care how old they are. They will not replace them. They just try and get a part replaced and if that doesn’t fix the problem or makes The appliance worse. Well that’s too bad for you with all the money that I spent on monthly charges for this warranty I could’ve bought new appliances. They are rude and dismissive when you call about a problem if it’s not solved the first time it seems as if their whole goal is to not ever spend money replacing a very old appliance with lots of problems just to continually get you to pay service charges. I wish I had talked to other people with this #Warranty before I spent all the money on it because they had the same problems that I have had with them. Never again . If I could give zero stars I would.

1 year ago

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Verified Customer

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Linda

Fantastic service! Thank you Choice for making it fast and easy to file, schedule and complete my garbage disposal repair. Tech was super professional. Thank you! -Linda

1 year ago

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Verified Customer

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Kelvin

I like the service but I’m paying a whole lot a month for the service then I have to pay hundred dollars per service call that is pretty high and I don’t see military discount

1 year ago

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Verified Customer

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Lynda

I have been a Choice Home Warranty customer for many years and have received excellent service. I highly recommend them for your home warranty service.

1 year ago

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Verified Customer

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Alan

It takes too long to get someone to come out for service. I had experienced a problem with my A/C and CHW was unable to find someone to come out. CHW told me to contact someone on my own, pay for it, had me send the receipt and I would be reimbursed. I wasn't. The bill was over $2,000 and months later I get a check for $484. I called to complain and that was all I will get.

1 year ago

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Verified Customer

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Teresa MacInnes

Call for repair on my microwave paid my $75 fee. Two days later realized that the microwave light was still not working. Left three messages two voicemails and several messages to choice. Emailed me back on the 12th and said the technician said it was working so therefore, I had to pay another $75 for them to fix it. They ignored all of my communication with them to come back out and do the job that I paid them for originally. This company may be the cheapest company because they have a hidden agenda.

1 year ago

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Verified Customer

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Laura

Choice has pretty bad customer service and the contractors that they work with are TERRIBLE. You don’t get to select your contractor from any type of list based on reviews, you just get stuck with whoever they pick and whatever time they pick. You have no choice. Many times I have made a claim, a contractor came out and did next to nothing to actually fix the problem, and then the issue came back less than a week later, meaning I would need to pay to have someone sent out again. The contractors they select are either brand new or have terrible reviews online.

1 year ago

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Verified Customer

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Barbara

The service was my first time report/request. I was extremely pleased with the demeanor and professional ism exhibited by both men regarding my washer and my oven.

1 year ago

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Verified Customer

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Blake

DO NOT use Choice Home Warranty! I paid my $500 for the warranty. Made a claim for my garage door as the spring broke. I have a 2 car garage door so it takes 2 springs. The company they sent replaced both springs. CHW only paid for ONE!! So they paid $144 and I paid the $75 service call AND $144 for the other spring. You have to make an appt to make a complaint and if your complaint isn’t handled within 15 minutes then you have to make another 15 minute appt! They told me “the other spring wasn’t broken.” The door repairman said it had just as much wear and tear as the one that broke so he replaced both. CHW, said, sorry, it’s in the fine print. And if I cancel my warranty I get the prorated sum back PLUS I have to repay the $144 they paid the door company! It’s a racket. There may be a reputable home warranty company out there but CHW isn’t one of them!

1 year ago

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Verified Customer

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Deb Montgomery

I am a senior citizen , Choice Home Warranty takes the worry away if anything on there list breaks down. I have had them for six years and very pleased,

1 year ago

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Verified Customer

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Michele

I'm extremely frustrated with my experience. I haven't had a washing machine since the Super Bowl, and the contractor has been unhelpful, leaving me in limbo about repairs. Their lack of communication and concern for my situation has made me very unhappy with my choice of service.

1 year ago

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Verified Customer

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Angela

I had a great experience with customer service; they responded quickly and replaced my AC unit without breaking the bank. However, my refrigerator repair took months, with multiple visits and unresolved issues. The technician wasn't friendly, and I ended up adjusting settings myself. Overall, mixed feelings about the service.

1 year ago

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Verified Customer

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Catherine

I had a leak under my kitchen sink that soaked my floor, and when I called for warranty service, it took a few days to get help. I recently faced another leak in my garage from the dryer. While the service was needed, the wait time was frustrating.

1 year ago

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Verified Customer

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John

The technician who serviced my issue was professional and ensured everything was working before leaving, offering to help if needed. However, I faced delays with the follow-up technician who hasn't shown up as scheduled. Overall, I've had no issues with my product since I got it, except for a couple of minor problems.

1 year ago

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Verified Customer

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Kelly

I've had mixed experiences with my warranty service. While they usually send someone out to fix issues, getting timely assistance can be a challenge, especially in emergencies. I once waited weeks for a water heater repair, which defeats the purpose of having a warranty. Overall, it's a hit or miss when you need urgent help.

1 year ago

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Verified Customer

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John

I had a frustrating experience trying to get warranty repairs done. The service team was unhelpful when I called, and I couldn't determine which property they were referring to. After several incomplete repairs, they still need to return to finish the job. Overall, I'm disappointed with the communication and service.

1 year ago

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Verified Customer

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Sharwan

I had a mixed experience with the service. While they promptly addressed my fridge leak, the follow-up on my microwave issues was disappointing. The technician only focused on one problem and ignored the noisy fan, leaving me frustrated. I reached out for clarification, but it felt like no one was willing to assist further. Overall, I expected better service.

1 year ago

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Verified Customer

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Mary

I've had a great experience with customer service; they've always been professional and knowledgeable whenever I've reached out. I recently used their service to find a plumber and was pleased with how quickly I could get an appointment. However, I opted out of the survey as I didn't want to participate.

1 year ago

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Verified Customer

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Meghan

I've used their service a few times and found the online claim process quick and efficient, with timely email updates on my request. Recently, they fixed my garage door issue within a couple of days, and the technician resolved it in no time. Overall, I appreciate the hassle-free experience!

1 year ago

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Verified Customer

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Su Theriault

I am very pleased with the appliance repair man, Yuri. He has responded to two of my issues with professionalism. I am displeased, however, with the lack of response on my requests for plumbing assistance.

1 year ago

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Verified Customer

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Sieglinde

Great company! I can always count on Choice Home Warranty for anything concerning my home. Always polite and so helpful! Thank you Choice Home Warranty for being the best!

1 year ago

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Verified Customer

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Jonathan

Easy to work with and covered expense for fixing my sink in my first claim with Choice Home Warranty. Response and booking a tradesman could certainly be quicker. Took 3 days to get a plumber over.

1 year ago

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Verified Customer

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Thelma

Well, I thought they was gonna put the dishwasher in for me. I got to go pick it out and add money with it. I haven’t done that yet now who’s supposed to help me put it in?

1 year ago

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Verified Customer

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marc howard

Easy process to start a claim, so far the company you chose for the repair is competent and professional unlike past experiences with our former home warranty.

1 year ago

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Verified Customer

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Billie Vanderwall

Enjoyed the fast resolve of the issue I had. Will definitely continue to keep my loyalty with choice. Friendly employees definitely does not go unnoticed.

1 year ago

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Verified Customer

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Lawrence Early

The Company addressed my issue fast no questions asked did exactly what is in the contract and made sure my issue was resolved. Technician friendly and knowledgeable

1 year ago

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Verified Customer

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Shelly

Love Choice home warranty! They really watch out for me and my family they just replaced our pool pump on our in the ground pool ! Thank you Choice ! Shelly Fiorelli

1 year ago

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Verified Customer

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Adam Delgado

I was disappointed with Choice on my last service request for not covering the part that needed replacing. It was $105 and I have a 5 year $2k warranty plan. I’m searching for another company, thanks for the reminder.👍

1 year ago

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Verified Customer

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Steve

HVAC mechanic showed up on time and performed the needed repair. Bryan from ARC Services was very professional and inspected my unit and got it up and running properly.

1 year ago

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Verified Customer

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Paul

Every time that we've had an issue in our home and have had to file a claim, CHW has fulfilled our claim expeditiously. We will be a customer for years to come!

1 year ago

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Verified Customer

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Dolores

Well, we made two claims one for the garage door and the other for the dishwasher. The garage door has been fixed. The handyman was great. The guy for the dishwasher has yet to come look at it. He is out of Stanford, which is about 45 minutes from here and has called but still hasn’t made it- been like 3 weeks

1 year ago

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Verified Customer

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Amy

Terrible experience when dishwasher needed repair. Choice kept scheduling repair people who didn’t show up, told us part was being shipped, then when I called to find out the status, they said we had to get a second opinion on a straightforward repair, continued to schedule people who didn’t show up, finally got a tech to show up and diagnose the exact same problem as the first tech. Part was backordered and when it arrived, was the wrong color. It was finally fixed but with a lot of hassle, waiting multiple times for people who didn’t show up (Choice said they had access to repair techs calendars but techs said they did not), and very unreliable customer service.

1 year ago

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Verified Customer

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Hattie

I like the service, but was shocked when I had to pay $300+ dollars for the service call on my water heater. This additional cost was not listed in the brochure I have that explains the warranty program.

1 year ago

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