Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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John

Dislike is speaking to a bot, but it worked. They took quick action and followed up, no one does that anymore.amazing..

8 months ago

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Robertson

It has been 2 months and I still do not have a refrigerator now you sent an email stated it's going to be 30 days until I get a Lowe's card this is unbelievable what it my AC was out I'd have to go 2 months without AC

8 months ago

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Diane

We received excellent customer service. The repairs were done timely. I highly recommend this company.

8 months ago

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Timothy

It was easy to make an appointment. The repairman was terrific. I do wish the appointment could have been scheduled sooner.

8 months ago

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Mark Ritts

At the time I came on board Choice seemed to be the most interested and responsive as well as the better bang for the buck.

8 months ago

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Robert

Had bad experience with previous company. (First Premier Home Warranty) Choice did what they should have done. Good experience.

8 months ago

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Sandra

Zachary was on time arriving and was friendly and quite efficient . He even took time out to change my filters.

8 months ago

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Tomas

I called to report is so and in a few hours a plumber called that he was on his way. Plumbing problem resolved.

8 months ago

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Brenda

Great job, very professional. My representative was extremely helpful and put my claim through immediately.

8 months ago

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David

The representative was very hard to understand but we eventually got on the same page. Once that was done the arrangements were made quickly.

8 months ago

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Corbin

They’ve been great for minor things but barely cover the cost of major replacements. We’ve had a furnace and fridge go out this year. Barely covered 5% of the furnace replacement cost. Fridge was better at 40%.

8 months ago

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Janet

I liked when you found a plumber that knew what he was doing and did it well! Efficient and pleasant man!

8 months ago Edited November 8, 2025

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Ira

Appliance needed repair. We had been registered with Choice for several years and took advantage of the service

8 months ago

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Essa

This company is a scam. They do not provide replacement coverage as advertised. Their valuations are based on computerized figures that make no sense. I have a Viking stovetop worth $5,000, and they offered me only $590, saying “that’s the way it is.” Completely unacceptable. Stay away from this warranty company.

8 months ago

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Terry

You always take too long to find a provider for our needs and then charge a ridiculous fee above and beyond what we've paid for years without ever needing you.

8 months ago

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Stuart

From request to service took WEEKS. When I reached out for updates I got no response. The only reason I gave them two stars instead of one was the person who did the work was excellent.

8 months ago

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Joann

Whole experience was great. The refrigerator and the contractor that fixed it were timely and efficient.

8 months ago

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Lionel Tilakaratne

The Choice Home Warranty is very easy to work with any service that you need to your home appliance.

8 months ago

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Dale Ackerman

Because I thought it was supposed to fix the things that were broke on my home. What I’m finding out is is that you give the cheapest crap that you can to replace anything. And you don’t cover almost half of the stuff that you said you were when I signed up to this. I would just assume have my $1500 refunded I should’ve known better.

8 months ago

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Ursula Walters

So far they have fixed issues in a timely manner service techs have been reliable clean and dependable

8 months ago

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Dolores Flowers

Nothing they do works out I had gas leaks. They charged too much for me to pay so I didn’t use them for that my refrigerator. They gave me a gift card to Lowe’s. I don’t even shop at Lowe’s for any of my appliances and my bathroom went and help fix my bathroom so I’m really not pleased with this company at all

8 months ago Edited November 8, 2025

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Amit Gangulee

Timely support and always attentive. Have been with you for several years and satisfied with your services.

8 months ago

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Stephanie Gill

I have received quality repair paperwork by your technicians and I’m happy with Choice Home Warranty

8 months ago

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Geraldine Ruthenberg

I had my refrigerator looked at by Ray's Appliance on 10/08/25 I was approved on 10/12/25 for condenser belt for a hotpoint I have not been notified when they will return. I'm going to call Choice to inquire on the claim.

8 months ago

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Ruby Phillips

I have always heard good things about Choice home warranty and want to give them a try so far it has been great

8 months ago Edited November 8, 2025

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Stacey Wingen

I paid for the plumber to come for my water heater and then had to pay again for the electrician when the plumber said it wasn’t him… seems like the second one I should not be charged for.

8 months ago

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James

We called, they aligned the service provider, they fixed, problem solved. Could not have gone any better. Thank you.

8 months ago

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Stan Singer

Their appliance people can't fix a sandwich let alone anything else. Their plummers are good but Choice won't ever approve a repair. Their HVAC guys are good and they will approve those. I will NOT be renewing.

8 months ago

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Karen Gonzales

Very disappointed. Used to be good. Waited and argued with multiple people for 3 weeks before I could buy a new dryer. The pool repair person was a complete waste and again more calls and my pool pump is not fixed. I'm done after 10 yrs. No more!

8 months ago

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Major R Coleman

Great service on my appliances regardless whether they’re still covered by the original warranty. Love it!

8 months ago

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Joyce

It takes a long time, but I think we've reached an agreement and I'll get my reimbursement - hopefully.

8 months ago

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Willie

I have filed several claims in the past and CHW has honored them with no hassle. I made a good choice selecting CHW.

8 months ago

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Tracey Blandshaw-Moore Farmingdale, New York

The service is to long to wait in a heatwave forced to wait over seven days

2 weeks ago

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Linda Moore and Nancy Taylor Aurora, Colorado

Very unhappy with service!! Unable to contact English speaking representative!

2 weeks ago

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Kahleen Hamilton Loudon, Tennessee

Realtor highly recommended it and online reviews.

2 weeks ago

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delores sykes Decatur, Georgia

You denied my claim because you can. Bye

2 weeks ago

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HU WANG Family Admin Account Calendar

I submitted a claim totaling $1,750, including nearly $1,200 in material costs. The reimbursement I received was only $197 – a fraction of what I actually paid. The claims team based their decision on a random Home Depot price for a sump pump, completely ignoring the actual scope of work and documented expenses. There was no proper reassessment, and they refused to consider my explanation of the actual costs. Despite my appeal, they failed to consider the facts. If a company won’t take the time to evaluate a claim fairly, they should not be trusted. I’m now left with no choice but to escalate this matter through consumer complaints and legal channels. Poor customer service, unrealistic assessment, and zero accountability. I strongly advise others to look elsewhere.

3 months ago

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Charles Ashton

Usually quick response but for a dead refrigerator called in on Monday they could not check it out till Friday. Lost all the food in it. Don't know how long it will take to repair.

4 months ago

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Tracey Ditto

Choice is a scam. I had a main sewer line blockage that was causing sewer water to flood my basement and back up into my bathtubs. My plan includes "plumbing blockages", their words. But they denied my claim when their plumber submited the work order, saying it wasn't normal wear and tear. The plumber thought that was crazy. I filed an appeal and and I had to reach out to find out who my claims rep was because they didn't reach out to me. I asked for an explanation as plumbing blockages were specifically mentioned in my plan and was told that they DO cover snaking the line, they just don't cover LINE ACCESS. So if the plumber could magically snake the line without creating access, the claim would be approved. So, even though my plan lists plumbing blockages as a covered item, they denied it and I had to find a remedy on my own. And then they emailed me a survey, wanting to know how they did. Right. DO NOT USE CHOICE!!!

5 months ago

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crazydj

To begin with, they have never been able to find a technician in my area so I had to find my own technician. The technician is required to fill out an online form on their own time in order to file for approval. The form is confusing. A mistake was made regarding the entry of the service call fee. (Regardless of the fact that CHW could not find a technician, they have a prescribed service call fee that needs to be deducted from the total bill.) The correct amount was clearly shown on the required/submitted estimate receipt. When I was told of the approved amount, I could see that it was wrong. I contacted CHW, was assigned an agent and scheduled for a 5 days after the technician was onsite. (Note, this claim was for a non-working refrigerator/frezer so I needed to get the repair completed before this meeting.) When I finally had the meeting, I was told that the technician had entered 2 service call fees. I explained that the entry was in error and the correct service call fee was obvious on the submitted itemized estimate. (Note, the estimate was supplied prior to the notification to me of the approved amount so they had the correct amount before they approved an amount.) The agent essentially told me that it was too bad and that a correction could not be made. Of course I could file for a dispute but if I had to wait for that to be resolved, I would have lost all of my food. I am looking into the dispute process but I wanted to make sure that I could get this review published to warn others. As a side note, I recently had an issue with a different standalone freezer. (Yes, it's been fun.) However, that freezer was newer and covered under an extended warranty through Allstate. They too couldn't find a local technician and when I took the path of finding my own, they provided me with a $100 extra payment for the fact that they couldn't find a technician. This felt very customer oriented at the time and felt even more so after how I was treated by CHW.

5 months ago

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Lisa K.

I purchased Choice Home Warranty for peace of mind, especially for major systems like plumbing, but my experience has been extremely disappointing. When I filed a plumbing claim, it was denied due to exclusions and fine-print technicalities that were never clearly explained at signup. It feels like the policy is structured to avoid covering certain issues rather than actually protecting homeowners. On top of that, I previously submitted a claim for a leaking clothes washer. The service technician who came out did not properly address the issue, and the leak continued. There was no real follow-up or accountability to ensure the problem was resolved. I paid for coverage and service, yet the issue remained unresolved. Between denied plumbing coverage and incomplete repair work on prior claims, this warranty has not delivered the protection it promises. I strongly recommend that anyone considering Choice Home Warranty read the exclusions very carefully and understand that coverage may not be as comprehensive as advertised.

5 months ago

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Rush P

Guys please do not use this company they are operating as if they are scammers. I have a heating unit that is not working and did its time. I reported it since Monday January 26, 2026 and on Wednesday February 4th 2026 they sent out a technician from Kays HVAC and they told them the system is old and is unrepairable and needs to be change due to carbon monoxide been leak and other issues . They denied the claim and reschedule a different technician to come out after I took off an entire day from work to facilitate their technician. After going through the contract I have made the decison to take legal actions against the company for unethical and non chalant business practice. I have a Mother and 2 young kids in a home without heat in below freezing temperatures and now have to place them in a hotel because of these people irresponsible, brutal and heartless actions.

5 months ago

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Michael Bennett

I purchased a warranty in October, and in February, I had a toilet backup. I filed a claim on Tuesday, February 3rd, on Thursday, the 5th I called Choice Home Warranty as I had heard nothing back. They explained that they're having trouble finding a plumber to send. Three days with a backed-up toilet and no resolution. I was transferred to a resolution specialist, who was kind; she had no solution either. She went on to tell me that I can cancel my policy at a prorated price. I felt that was a little unfair as I have never filed a claim. She went on to explain that they would continue to try and find a plumber, and that I would receive an e-mail follow up at the end of our call. It's Friday the 7, still no email.....I guess she forgot. Really disapointing service. I'm feeling ripped off.

5 months ago

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Helpful Guy

I have contracts on 5 properties, each with a 6 year pre-paid contract period. Theyhavel denied every single valid larger claimthatvgas been submitted. Then, when you call to ask why or complain, they will negotiate, (maybe) offer you 1/2 of the cost of the repair instead of covering the full cost. The contract language contains language that often allows them to deny coverage for important elements that should be covered. I do not plan to renew my contracts when they expire.

5 months ago

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Frank Alvarez

This company will pay for repairs up to limit of what you paid them for your contract( I paid $3525 for a contract from 2019 to 2026) after which they will claim that everything is due to abuse. I most recently put in a claim for a broken washer and they said because I washed bedding ,that it was abuse However the company making the washer, Samsung ,when we called and asked about this ,said there was clearly a setting for bedding and that was not abuse. Plus the gentleman who was sent to evaluate the situation said it was not from abuse when I asked him. Most recently I had a claim for a microwave and again I asked the repairman whether this could be from abuse and I was informed that it was not. However, home choice warranty has deemed it abuse. When I called home choice warranty I was informed that they had already done repairs over $3000 which is slightly less than what I paid for the contract. They obviously are stopping Repairs once you reach a certain limit below what you paid them. Do not deal with this company . Save your money and have the repsirs done yourself!!!!

5 months ago

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Joseph

I was contacted by Choice Home Warranty and they made me an offer and I accepted the offer. Everything has worked well for me.

8 months ago

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Pauline

I was very satisfied with the work that the technician did getting my electric dryer up and working again. He was very knowledgeable .

8 months ago

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Dave

We have 2 heat pumps Earlier in October, Late September we had the main house service Now our 2nd heat pump is pumping out cold air, and your new claim department is not willing to take our New claim!!! I am very disappointed again with your services!!!!

8 months ago

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Lester

Last week I sent a text to CHW on an issue with my AC. They gave for First Home Solutions to replace the motor. This was over three weeks. Attempted to contact FHS by text and phone to determine status of replacing the motor. As of this date no reply. Last week text to CHW requesting their help. Text acknowledged by CHW advising that someone would contact me. Again no reply.

8 months ago

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Jeannette

They denied my claim because my water heater is old. It did not start leaking from the top until after I had purchased the warranty. However, the still denied the claim because they said it was pre-existing.

9 months ago

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