Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Gail McCoy

My microwave is still broken since B&W came out to service it on December 11th. They said the hold up was getting the parts, now that the parts are in 2 weeks ago it's still not fix and I tried to get in touch with them by phone no return call but I e mail them and it's always the tech called in and someone else will give me a call that I never get the call. I call Choice Warranty today to talk to a supervisor they put me on hold for so long until I opt to have them call me back and no one have called me back. I pay for this service and zI can't get a microwave fix. I would had it it was my heating system

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that your technician is scheduled to come out to complete repair.

Jan. 17th, 2020

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John Doherty

Very responsive. All items of appliances are not covered which becomes somewhat disconcerting. I would recommend eliminating most exceptions. This would Provide a greater comfort level for customers.

4 years ago

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Bonnie

Very quick service.call tech and was there in 45 minutes. Can u imagine on new year eve. Part was needed so Monday everything was repaired. Thanks so much

4 years ago

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james Mcaleese Gloversville, NY

I have had several good calls with a happy resolution, I have had some not so good results. Presently I am disputing a claim, because the person that wrote it up, did not write what I said. This has happened on several occasions. Hopefully at the end of this claim I will go back y]to the 5 stars I gave you before.

4 years ago Edited January 10, 2024

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Verified Customer

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Ann

Dropped the ball concerning my a/c claim. Took Choice 25 days with me calling and sending emails trying to get results. All this during some of the hottest days of heat we have had. At one point, it registered 99 inside the house with heat index showing 115. My partner and I are 76 yrs old Nd have suffered terribly through this. Choice originally said it would be delivered the 7th, it wasn’t. When I tried to get any update, I got the run around, no would could give me any information. Their automated system referred me to their website. That indicated my claim was closed with no further information. My technician assigned also was in the dark as to what was going on. Four days ago he was kind enough to bring out a small portable unit to give is some relief. Today the unit is supposed to be installed, but again another delay due to missing boxes that should have been in the shipment. Would I recommend this company, absolutely NOT.

4 years ago Edited January 10, 2024

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Janice

I had some friends that used them and had good results. They are very prompt in replying back to you. I'm waiting on a serviceman to fix my hot water heater. Sometimes the people they use I don't think are very good or very conscientious. I've been without hot water for 3 weeks now. It's the people they use not necessarily the company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 15th, 2020

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William

They are very customer oriented. We used it for an electrical issue and an electrician came out. He was a very nice guy, took the time to explain all his findings.

4 years ago

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Caren

We always have somebody here within a day or two. I've used them a number of times. Their technicians are not just nice but they know what they are doing.

4 years ago

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John

Recently the plumbing was stopped up and they came out and cleaned out the line. That worked out great. The people that come out have been good. They have been responsive and prompt.

4 years ago

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Verified Customer

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Diane

I had to use them for my AC not too long ago and I was very impressed with the service technician in our area. He responded immediately and was out there that same day.

4 years ago

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Susan

My stove quit working and it is taking forever to get fixed. By the time it gets done it's going to be five weeks. Generally they seem pretty quick to do things this time they're not.

4 years ago

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Verified Customer

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Tom Palisades, NY

The technicians that I got were really great. When Choice Warranty comes, they diagnose the problem right away and then they don't get the part from like Amazon, which ended up being a like a week and half. I had an issue with my freezer so I lost all my food. And it goes on for over a week.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 14th, 2020

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Verified Customer

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Edda The Bronx, NY

Choice came on time and they took care of my problems. I had a backflow and they came and took care of it right away. They came right away when I needed them.

4 years ago

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Verified Customer

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Susan Bear, DE

We barely used the Choice Warranty once and the gentleman who came out for the service was excellent. My water heater was leaking and the gentleman was superb.

4 years ago

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Verified Customer

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Kenneth Spotsylvania, VA

I've used them once already and I haven't had any issues with it. My heat quit working so I called them out to fix it. They came right out and took care of it.

4 years ago

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Susan Lexington, NC

I've had so many problems with their service. I talked to the manager a few weeks ago and they want to refund me some money and I have yet to see it. I called them and told them that something was leaking and appears to be around the ceiling and they sent someone out. The person they sent out was a replacement gentleman with his own company and he was not interested in repairing anything. Come to find out when I called to switch service men, the gentleman had never even put the claim in and he told me they would not pay for the work. I called Choice after the new resident was in and they mentioned that the service man had never called in to talk to them. There was another scenario with the heater. It took him over a week to get there and he said he would have to put in a new thermostat and they would pay for that. And then it took another week for him to come out and said that Choice Home Warranty never paid him and wouldn't give them his business. I called my old repair guy and he came out for $150. It was fixed and I had no problems. In the last five months, I've had three claims and all of them turned out the same.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 14th, 2020

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Verified Customer

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Jin Raleigh, NC

I had the washer broken down and they couldn't find the proper model and they only pay the cost. I cannot replace it and I'm very disappointed. The service that is provided, they don't consider an actual purchase price and I tried to explain it to them and they didn't listen.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 14th, 2020

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Verified Customer

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Cyn

I used them once with an electrical issue and it was good but right now there is a leak coming from my faucet and they said they wouldn't cover it under the warranty so I put in a complaint to see if they would reconsider and I think it is debatable but they might not cover it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 14th, 2020

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Verified Customer

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Michele

The seller of the house had Choice and I just continues the service. When we call them, they have someone come out and the problem gets fixed. They are very professional.

4 years ago

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Charles

Some things are not covered but some things are. A couple of times they have been slow to find someone to come out, like with a plumbing issue I had, they couldn't get anyone for two weeks. For the most part the technicians are good, though a couple have been not good and should not be in the business at all.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 14th, 2020

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Verified Customer

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Patti

It takes an extremely long tome for someone to come out to fix the problem, far too long. I needed them when my air conditioning went out in the summer and it was extremely hot and the quickest appoint they could get was about one week away and I ended up cancelling it and calling another air conditioning company to get it done sooner.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 14th, 2020

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Verified Customer

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Brenda

Saw the commercial with George Foreman and got them. They respond immediately, it is excellent. They get what you need immediately while paying a very low premium.

4 years ago

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Verified Customer

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Patti

I've had Choice for almost ten years. They're always quick to respond when I file a claim and they always send good people. I am very pleased it has been positive.

4 years ago

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Verified Customer

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Laura

Every time I have a claim, they take care of it right away. I think it is a good deal and covers a lot of appliances. I am very satisfied that I have it for five years.

4 years ago

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Verified Customer

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Rafael Columbia, MO

Fast response and good service, choice home warranty is good. I placed an order and within six hours I got a response and in a day or two the thing was taken care of. I am satisfied. They are very trustworthy.

4 years ago

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Verified Customer

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Daniel Lafayette, LA

I'm very satisfied with the quality of service. I don't have to wait very long to get something done. They have good service technicians that come out.

4 years ago

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Verified Customer

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Sevetria Mansfield, TX

Good, reputable company, I love the people they send out and they get to you really quick and don't make you wait five to six days. They just fix what needs to be fixed.

4 years ago

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Verified Customer

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Anonymous Tyler, TX

Garbage disposal went out and I called them and within a couple of hours, a plumber called and a date was set. They came and fixed it and I paid the copay and everything was fixed.

4 years ago

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Verified Customer

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Lionel Victoria, TX

Pretty much keep in touch with you as far as the claimed filed and they stay in touch if there are any parts that have to be ordered or things like that.

4 years ago

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Verified Customer

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anonymous Long Beach, NY

I've had very personal service and they are very easy to deal with. I needed it for my sink and then came the very next day after I called and fixed it.

4 years ago

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Verified Customer

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Jason Louisville, KY

The don't do what they say they are going to do. We needed to use our home warranty for the drywall in the ceiling of the kitchen but choice didn't cover it. The plumber they sent out the first time made a whole in it without asking if it was covered under the warranty so we had to pay out of pocket and we weren't very happy.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 14th, 2020

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Verified Customer

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Lois Orange, TX

I recommend Choice Home Warranty to all my friends. I've had to use my warranty several times. They are quick to respond and reasonably priced. They get the job done right.

4 years ago

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Verified Customer

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Peggy Olathe, KS

Choice Home Warranty is efficient, effective and reasonably priced. My garbage disposal died. I called Choice and the had someone out within 48 hours.

4 years ago

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Verified Customer

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Jeff Green

After a claim was made, I was very impressed with theIr speedy response.The technician arrived on time and dealt with problem efficiently, quickly and with no mess.

4 years ago

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Verified Customer

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Mary

They are always available and take care of the problem quickly. I called them one day and they had a technician out the next day and were able to resolve the problem.

4 years ago

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Janice Overland Park, KS

I've had Choice Home Warranty for ten years and in the last few days, I've tried to use my account and I haven't been able to use it for something as simple as fixing a toilet. The people they sent in here are not professional and they could not help me. They told me I have to cold call. I did not appreciate the person that came out. Choice Home Warranty should listen to me all the way. I have top notch appliances and I don't feel like they need to be repaired and if the repair doesn't work and it needs to be replaced with something less than what I have, my understanding is that I have to call myself. I did not read anything like that. My experience is that they are low grade people here. They did not fix it and he did not intend of coming back. They said it was corrosion and that's not true. They took the word of a man that is not even in Kansas. And he did not speak to me in any kind of way that she should.

4 years ago

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Verified Customer

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Sue Mandeville, LA

They answer me promptly but I don't always get the services as prompt as I'd like. I needed it for my washing machine and he took a week to come and now it's been another week and they haven't come back with the replacement part.

4 years ago

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Luther St. Petersburg, FL

I just had some warranty work done and they were courteous and prompt and got it fixed right away. They always come through for me they give what they say they will give.

4 years ago

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Verified Customer

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Joline Satellite Beach, FL

I was told I would get an answer to my appeal today and I would get a call and I didn't. It took me three days to get ahold of the person looking at my appeal. I finally got there by complaining to another office yesterday and she assured me that she would call me today. And of course, it's almost 7 o'clock and I haven't heard from her. This time my refrigerator water dispenser broke and the technician was very nice. He came out and they said the parts weren't covered in my policy. Nobody pointed that out to me when I bought the policy. So they said I could appeal it which I did the next day and it's still not resolved. I'm very disappointed in their sales tactics.

4 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 3rd, 2020

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Verified Customer

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Paul Laveen, AZ

We needed the warranty for our microwave and the company they sent out was below average. When I called and tried to talk to them about the issues we had with the service tech. They just told us we had to deal with it until he was done working on it even though we didn't agree with what he was saying.

4 years ago

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Verified Customer

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Ena Powder Springs, GA

They are friendly and professional when I speak with them on the phone. They answer my calls and do what's necessary. The last time I used them they sent someone promptly and I was happy.

4 years ago

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Verified Customer

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DL

Fast and reliable service. Within minutes of submitting a request, a service company is assigned. Typically, a service rep is sent to my home the next day or two

4 years ago

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Verified Customer

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Cindy El Dorado, AR

So far they've paid both claims I've had. My AC went out and the company wouldn't deal with choice directly but I paid the bill and they paid me back.

4 years ago

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Verified Customer

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Michael

There was an issue with my microwave and it was fixed with no problems. Service has been excellent so far. I have no problem with any of the people that they have sent.

4 years ago

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Verified Customer

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William

I appreciate being able to get ahold of somebody and get a service call in a relatively short amount of time. We had some plumbing issues and in a couple days things got resolved.

4 years ago

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Verified Customer

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Jeff

There was a very quick reaction to my client. My garage door needed repair and I called on Friday and had a technician out by Sunday. They answer and take calls quick.

4 years ago

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William

My husband was told there was coverage for the faucets and about two or three weeks later, our faucet leaks while we were out and so we called and first they couldn't find a plumber that would work on our stuff and then the next thing, we got a call from a plumber two days later and we turned the water off. They came back and were told it wasn't covered and that was very disappointing when we were giving different information in the beginning. Basically all they did was fix a little bit of rocking and it didn't make it go away, it was just an adjustment. We've been sitting on it for about four days and we are watching it very closely.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 12th, 2019

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Verified Customer

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Naga Franklin, TN

They didn't use the warranty replace the unit. I have wanted to recommend anyone to avoid this company because they don't cover a lot. I call like fifty times before someone calls me back. It probably took four days before someone came to my house.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 12th, 2019

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Verified Customer

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Vonda Buda, TX

They are pretty good on responding most of the time. We used it several times and they've covered the appliance four of the six times. One of them they said it was covered and they didn't cover it. That was the air conditioner.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Dec. 12th, 2019

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Verified Customer

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Anonymous

They have the best price available but when called with an issue with my dryer, they told me that it would be a week before they could get service to it and when I called with questions about my renewal, I got a real jerk on the phone that tried to pressure me and not give me the time to make an informed decision.

4 years ago

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