Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Bettye

They have been great with their service! I have to use them 2 time in one year and they could not have been nicer and ready to help!!!

11 months ago

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Neil

Choice does not vet the contractors well enough...some are great and some are bad and dishonest. The rating depends on the repair person. I've had both great and bad.

11 months ago

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Mohamed

Very poor level of customer service and support. Very inadequate level of communication. Very disappointing level of commitment. Complete failure to coordinate work with service providers. I reported a non-working wall oven/microwave combo and the service provider came for a dishwasher inspection. I am still without an oven/microwave unit. I have all the documentations to substantiate my claims and I am considering elevating this to the Agency having jurisdiction over CHW’s operations.

11 months ago

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Michael

I've had mixed experiences with customer service; sometimes it's great, but often it's not. Recently, I faced issues with my bathroom plumbing, and while they cover repairs half the time, it usually takes a struggle. If you appeal, they rarely change their decision. Overall, I wish their service was more consistent.

11 months ago

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Charles

I had a frustrating experience with Choice Home Warranty. The technician was polite and helpful, but my heating and air conditioning issues have lingered for months without resolution. I've faced delays, lack of communication, and ended up paying out of pocket for repairs. I'm still waiting for a functional system and feel completely let down by the service.

11 months ago

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Verified Customer

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Maurice

Customer service was polite and knowledgeable, but the technicians provided were often subpar. I had to reach out multiple times for an unresolved issue that's now costing me daily. It's frustrating waiting for a technician who frequently doesn't show up. I'm considering asking for a replacement technician as I'm tired of this ongoing problem.

11 months ago

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Verified Customer

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Cheryl

I had a generally positive experience with customer service; they were polite and well-informed. I've used the service a couple of times, and while I had one bad experience, the other interactions were satisfactory. However, I still have one unresolved issue that is costing me money daily.

11 months ago

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Brucelynda

I had a frustrating experience with customer support. Many technicians sent were unhelpful, and repairs took too long. I had issues with my washer and microwave, and while they provided a credit slip for replacements, the service was disappointing. I'm hesitant to call for further repairs due to past annoyances.

11 months ago

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Verified Customer

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Rod

I recently filed a claim regarding raw sewage in my basement, but I haven't seen any action yet. Customer support seems unhelpful, as I’m still waiting for a vendor to address my issue. The communication has been frustrating, and I feel neglected in resolving this urgent problem.

11 months ago

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Verified Customer

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Debra

I had a frustrating experience with customer support. My refrigerator broke down, and I had to wait an unacceptably long time for a technician to come out. By the time they arrived, I had already lost most of my food. While the repair was eventually done, the delay was disappointing and impacted my overall satisfaction.

11 months ago

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Verified Customer

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Mark

I have had 2 claims in 6 months with Choice Home Warranty. One plumbing and one refrigerator. Both took over a month to complete. The refrigerator required a part not covered according to CHW for $165. The tech said the repair could not be completed without it. As a former customer of American Home Shield I would recommend them as I will be returning to AHS.

11 months ago

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Mark

Our Microwave died despite several attempts to repair it and the replacement value they gave us did not take into consideration it is part of oven/microwave unit so now we have to make up about $2500 out of pocket!! We asked to speak to a supervisor or how to appeal and were denied speaking to anyone further and were given no options at ALL!! Nice Warranty. I Guess it's THIER CHOICE WARRANTY!!

11 months ago

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Verified Customer

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Laura

The technician repaired the refrigerator and it’s working. The parts and time took about 2 and 1/2 weeks. Finally the claim and response time from Choice was expedient.

11 months ago

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Verified Customer

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Jinanne

They do not follow through with claims you have to constantly call them. And then they don’t cover the full amount of the claim very dissatisfied. I filed my claim around 15 January something like that and we had a cold front it got down to 45° in my house. No one offered to bring heaters out or anything like that. Still don’t have my heater and today’s 19 February had to go with a private vendor send in an estimated receipt still waiting to find out what they’re gonna pay, but the majority of it is coming out of my pocket what happened to if it’s broken, we replace it.

11 months ago

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Verified Customer

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Maria

Technician came to fix Washer leak and didn’t fix issue then went on vacation and we scheduled an appt. for when he came back. Called to confirm the appt., morning of and he said he didn’t have me on his books but would be there between 11 and early afternoon. No show and Washer is still not fixed. Also, am waiting for a kitchen sink leak. The original window was supposed to be 1-5 and then got a message that they would be there between 4-6. It is now almost 7 and still no technician.

11 months ago

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Verified Customer

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Debra

Representatives lack courtesy and shut off ability to comment or respond to comments to advise what the appliance company is doing. Vendors do not tell the truth of what they are really doing to the homeowner and Choice doesn’t want to hear our side.

11 months ago

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Verified Customer

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Rasa

I don't like the money amount they give you if appliance needs to be changed. If it can be fixed, it's definitely a a no brainer. Repairs are costly this day.

11 months ago

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Verified Customer

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Don

Needed a plumber, after waiting a week, you couldn't find someone anywhere in Delaware we got our own. Turned out the problem wasn't on our property but beyond our property line so our HOA paid for it. Because of YOUR inability to find a plumber we were without a kitchen sink, dishwasher and washing machine. We spent the week bailing water out of the sink Thanks for nothing.

11 months ago

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Verified Customer

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Gregory Ramey

Hot water heater leaking. Charged a 100 for the service call then wanted to charge me 400 for the water heater. The water heater only cost 400. What good is this service if I pay the service person 100 then pay 400 for the water heater? Could have hired someone my self to do it. They said it was for misalanias parts. What parts you unhook one and set the other right in. What a rip off.

11 months ago

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Verified Customer

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TOMMY MANNING

This is the worse warranty company by far. Every claim we file not covered so you said. HVAC system wear out, not covered. Washing machine went out not covered. That sad we pay monthly bill for what, I could not get in touch with CEO , after texting him at least 6 times. Choice Warranty should be ashamed taking senior citizens money. I rate this company 0000000

11 months ago

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Verified Customer

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Tyler Badinger

At best they are a 10% coupon. The didn't even cover the delivery fee of a new dishwasher after they agreed it was in scope, when I called they said there was nothing to do to increase value. When I called to cancel I talked to a manager that said he would try to work with me to increase the payout. Why wasn't that an option before? Also they straight up lied about calling me. I wouldn't recommend them to my worse enemy.

11 months ago

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Verified Customer

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Tina Towns

I've made 4 claims and only 2 got done. They did a good job( the 2) however I still have not gotten the leak fixed under my kitchen sink the first company kept not showing up the second company said I missed my appointment and I was right here in the house.

11 months ago

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Verified Customer

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Jonathan Reagle

They were great and easy to work with i had some of the best people to work with did a great job and quick i was very happy with everything thank you

4 weeks ago

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Verified Customer

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Johnathan Wightman

HVAC went out on the coldest day of the year of course. No hassles at all with Choice or the tech, they had me up and running very quickly. Choice is worth the money

4 weeks ago

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Verified Customer

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Michael L Fields

Choice Home Warranty made it happen. Replaced our Hot Water Heater with the same quality brand that was previously installed. So far so good on 2 separate service calls.

4 weeks ago

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Verified Customer

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Tony And Rosemary Allen

Choice Home is a good company, but you must read their warranty contract; don't go by what their sales personnel say. The Techs chosen are very knowledgeable, but you must keep them informed on any service or Technicians delays As for my Dishwasher service. The Tech was very professional. Everything went well

4 weeks ago

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Verified Customer

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Richard Twardak

I have placed several calls to Choice Home Warranty and the recording always promises a call back but I've never gotten any call backs I don't see any messages sent to me and there are no voicemail messages I am not showing any return calls I'm not quite sure what the problem is in the past I've always been able to call and get a live person on the phone but something must have changed because I don't seem to be able to get a live person on the phone just the promise from the recording that someone will call me back and there have been no call back that day the following day or at any point up until now so I'm very disappointed with this

4 weeks ago

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Verified Customer

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Nancy Gangi

I think most of the home warranty companies are similar so I look for price. If I found a company that charges less for co-pays I’d change to that company.

4 weeks ago

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Verified Customer

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Catherine Grey

Best price and offers. Helpful in finding the right plan. Have you used twice in both times have been efficient and completed the work well to my satisfaction.

4 weeks ago

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Larry Deetjen

Excellent service right from the start to finish! Choice communications were strong and clear and technicians sent to home were also timely and efficient! Thank you, Larry

4 weeks ago

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Verified Customer

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Sharon Blandford

CHW offers competitive pricing and the online claim filing makes it easy and convenient for 24/7 filing and tracking claims. My most recent claim was closed within 5 days!

4 weeks ago

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Verified Customer

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Jay Webb

The price you are offering for our Microwave is way too low. Trouble with my garage door you didn’t find anybody to send out. I had to find somebody on my own. When they came out, I called and needed to talk to somebody. Nobody was available to talk. I left a message to have somebody call me back nobody called me back not too happy right now and we need to talk some more. Have somebody call me

4 weeks ago

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Verified Customer

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Albertamanda

The company lulls you into a false sense of security. I’ve been with them for 5 years and recently had my furnace breakdown. The repair company that was sent in informed Choice Home Warranty that the entire furnace needed to be replaced. I was informed there would be a$2000.00 out of pocket expense for uncovered services. So much for peace of mind knowing you’re covered if something in your house breaks down. What a bunch of BS!! I don not recommend this company. You can get the same coverage with other home warranty companies and not be blind sided when you file a claim. Good riddance!!

4 weeks ago

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Verified Customer

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Elsie

I can’t say anything but good. My claim was taken care of promptly, efficiently. Great service from the repairman. No issues, no hidden fees. Just great service!

4 weeks ago

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Verified Customer

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Steve

My microwave started sparking. They said it was not from normal wear and tear and did not cover it

1 month ago

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Monique

Price was nicer than competitive………………..

1 month ago

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Lary

last job, they where car sales selling things to make more money.

1 month ago

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Jim

Price. You're company sucks big time and I'm going back to my previous home warranty company.

1 month ago

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Columbus

Resolution time is slow and compensation offered 1/3 of actual repair and installation cost.

1 month ago

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Vida Rebugio

I kept calling choice because I have questions to ask many calls but no one call back😭

1 month ago

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Linda Seguin

It’s reliable and right now it’s affordable

1 month ago

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Gladys Robinson

I haven’t gotten my stove repaired yet. It’s bee almost a month!

1 month ago

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Wanda

False advertising and misinformation provided

1 month ago

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Larry

renewed my 2025 contract without any contact

1 month ago

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Felecia

I'm still waiting for complete service to my HVAC

1 month ago

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Joe

Better rate and less service fee- than American Home Shield

1 month ago

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Alan

Less expensive than Total and a suggestion from a friend

1 month ago

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Martha

Because of the rating that was posted vs other providers.

1 month ago

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Verified Customer

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Theal

Real estate person indicated this warranty service, however on my reclaim with plumbing I need updates on the repair. BNE sent the master plumbing service out. Plus the piping was not repaired but a sealant applied to the leak. My claim # 308086894. I Need Further investigation on WHY?

1 month ago

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Verified Customer

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David

1. We've been waiting for a week to get an electrician to examine our electrical issues and still haven't been given the option to find our own and be reimbursed. This is as bad as American Home Shield. 2. I had to talk to a foreigner who was useless in helping me instead of a knowledgeable caring American who understands the work ethic and demands of our fast-paced, results-oriented culture. 3. I had to complain to get reimbursement for our boiler which heats our home because it's winter and we'd still be waiting for a technician all week if I hadn't while sitting in the cold with space heaters. You're too slow and this isn't the service I was sold on.

3 months ago

Choice Home Warranty Reviews