Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Ken, Joyce Hunter

I really like the virtually seamless process to submit a claim. I’m also impressed by how quickly it was acted on. I see why Choice Home Warranty is #1.

4 months ago

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Tho Au

I see your effort. I appreciate your resilience. And I am grateful for the kindness you show day after day. Keep shining ! you make your team stronger. Thank you!

5 months ago

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Edward Rangel

Over the past two years, my experience with Choice Home Warranty has been consistently disappointing. There were only two aspects of the service that proved satisfactory: the cost of the plan and the simplicity of submitting a claim. Beyond that, the value simply was not there. Although the deductible per incident is $100, any appliance requiring repairs exceeding $333 (after deductible) was not repaired. Instead, Choice issued a replacement allowance capped at $333. In practice, this meant that even a high-end $5,000 appliance—such as a Wolf stove—was valued at $333, without exception. My assigned case manager repeatedly referenced the policy language stating decisions are made “at the discretion of Choice Home Warranty.” While the policy never discloses a specific cap, I was told this $333 limit is applied uniformly to all appliances, regardless of brand, type, or age, and it is not disclosed at the point of sale. Another significant issue was the difficulty in getting a technician assigned to my claims. On one occasion, with a furnace failure in the middle of a Wisconsin winter, my claim sat open for three weeks with no updates, no follow-up, and no response despite multiple calls and emails. I eventually located the CEO’s direct email address and informed him of the situation. Only after that contact did a case manager reach out—approximately 12 hours later—with a proposed path forward. The solution required me to pay for the repair out of pocket, have the technician call for prior authorization, and—if approved—wait up to six weeks for reimbursement. Based on these repeated experiences, I will not be renewing my service with Choice Home Warranty, nor can I recommend the company to others.

5 months ago

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Mark Schneiderman

I signed up for this home warranty expecting peace of mind, but it’s been nothing short of frustrating. When something breaks, they do not send qualified technicians promptly—sometimes no one shows up at all. Instead of honoring their coverage, they look for any excuse to deny the claim, whether it’s blaming “pre-existing conditions” or saying the issue isn’t covered. Communication is poor, delays are constant, and the entire process feels designed to avoid paying for repairs. If you value your time and money, steer clear of this company. A warranty should provide support, not stress.

5 months ago

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Verified Customer

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Marsha

Thos company is horrible. Please don't get it. I've been without a frightened for almost 3 months. In my area only one person and he has told them several times it can't be fixed or he can't fix it. We are losing our food because it cools sometimes on tge frig side but then will shoot up to 54 degrees. Left side doesn't work. I don't here from them at all. I have to call them and talking to people in India I get nowhere. I have filed a complaint with the news station to assist me in getting this resolved

9 months ago

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Verified Customer

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arun sharma

to get service it is easy to go online and file but to get service performed takes a long time in fact my last call to check my hot water heater took more than 5 days to have somebody come in.

9 months ago

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Verified Customer

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Walt

I had a frustrating experience with customer service, as I was hung up on multiple times while seeking answers. However, when I finally got through, the appointment scheduling was prompt and the technician was courteous. Unfortunately, my washing machine couldn't be repaired, and the replacement process took much longer than expected, causing inconvenience.

9 months ago

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Verified Customer

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Anonymous

I had mixed experiences with customer support. While they were responsive and scheduled timely appointments for AC issues, one visit was delayed, and I had to handle some maintenance myself. However, another visit for a leaking water heater was disappointing; the technician did little and left me waiting for a resolution. Overall, the service was decent but inconsistent.

9 months ago

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Verified Customer

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Kathy

I've had ongoing issues with my refrigerator that were never resolved despite multiple technician visits. They denied my claim, claiming it wasn't normal wear and tear, even though the problem is inaccessible. Customer service is unresponsive, and I've heard similar complaints from others. I'm just waiting for my policy to expire to switch companies. On a positive note, I had a plumbing job done well under warranty.

9 months ago

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Verified Customer

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Brian

I had a frustrating experience with customer service. Different agents provided inconsistent answers to my inquiries, leaving me confused. Additionally, trying to get assistance for my appliances took far too long, and the reimbursement process was a nightmare. After paying for a warranty, I was disappointed with the low reimbursement amount and the disrespectful treatment from the representative.

9 months ago

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Verified Customer

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Gerald

I had to use my warranty for plumbing due to a leak in the toilet tank, and I was pleasantly surprised by the quick response from Choice Home Warranty. The plumber arrived the next day and resolved the issue efficiently. However, I had a previous experience with a water heater replacement that was costly and didn't align with my contract, which was disappointing.

9 months ago

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Verified Customer

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Corrinne

I had a mixed experience with the warranty service. The technician was professional, but I faced issues with coverage on certain items that I believed were included. It was frustrating to pay for replacements when I thought they should be supported. Overall, I hope for clearer warranty terms in the future.

9 months ago

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Verified Customer

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John

I had a good experience with the service; they were professional and resolved my daughter's AC issue quickly. However, I faced a frustrating situation with my water heater repair. The warranty coverage was inadequate, leading to unexpected out-of-pocket expenses. It felt like a scam since the warranty didn't cover necessary repairs. Overall, mixed feelings about the service.

9 months ago

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Verified Customer

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John

I've had a frustrating experience with customer service. Despite multiple attempts to get assistance with my air conditioner, I received no callbacks, and my emails went unanswered. I ended up paying out of pocket for repairs because they wouldn't approve necessary fixes. The lack of communication and support has been incredibly disappointing, leading me to cancel my service with them.

9 months ago

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Verified Customer

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Tammy

The gentleman from American Pro did a AAA+++ plus job. Got the broken item replaced and fixed in know time. Very Happy with his Service.

9 months ago

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Verified Customer

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James

Living in a rural area did not like having to find my technician pay for the service and be reimbursed. Communication with the customer could be improved..

9 months ago

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Verified Customer

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Sanjiv

In one my fist service request, I ended up in paying without any resolution or even review. I had to call handyman privately to get fix done. My other interaction have been satisfying

9 months ago

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Verified Customer

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Cheryl

Take to long to get a service call then have to wait and get a second opinion then have to wait to find out if the item will be fixed or replaced. Then have to wait another 30 days for replacement

9 months ago

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Verified Customer

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Peter M and Dorothy C Benton

Excellent service visit. Technician found the problem on our dryer and replaced the rollers that were making the noise.

9 months ago

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Verified Customer

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Jo

Takes too long to get service. Spoke to some professionals in the field.I was requesting help with and told me your company doesn't pay their bills on time, nor do they pay in full.Therefore it's too hard to find a company that will work with you

9 months ago

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Verified Customer

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David

took a long time to get someone out to look at problem then they just put a band aid on it to get it though not fix the problem the tecs had to call choice to get told what they were aloud to do.so when they were here they found out they were not getting paid what they normally bill so they were mad and only did half a job. Will not be renewing with choice again would rather throw money away on something useful

9 months ago

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Verified Customer

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JoAnn Armstrong

Waited from 6/30 to 7/29 for a repair person to be assigned to fix the ice dispenser on the refrigerator. I requested a call from the supervisor which never occured. There were notes attached to my account that weren't true... That a repair person was at my residence on 7/4. Poor customer service, no accountability or responsibility of your staff team. I'm searching for a replacement company on Google.

9 months ago

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Verified Customer

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Patrick

Vendors do not accept checks for payment and are charging additional fees for paying by credit/ debit card. I have also had to order replacement parts at my expense and have not been reimbursed

9 months ago

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Verified Customer

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Michael

When I call in an issue that needs fixing, it takes weeks and I mean weeks to get a technician to repair the issue. The only light in my living room fell out of the ceiling, hanging by the wires. After calling the service number twice to escalate the problem it still took 2 weeks to get fixed and the technician tried to charge me an additional $50 for the visit. I called in about my AC unit 2 weeks ago and the claim is still in the “Dispatch” state.

9 months ago

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Verified Customer

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Connie

I placed a claim for A/C because not cooling very well and running almost constantly. Took Choice Home 4 WEEKS to find a technician. Then claim denied due to repair needed was part of "normal maintenance" and our responsibility. I disagree. Had to have it fixed so had to pay technician $480 !! I think Choice Home should paid at least part of it.

9 months ago

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Verified Customer

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Janis

Same claim was denied 2 times after 2 different companies came out on a service call and found the exact same problem with my heating unit. I was told that both companies said my unit was working properly and my claim was closed. I was told by both companies that came out to service my unit that the induced draft motor was bad and needed to be replaced. I was shown pictures and a video of the bad motor and bearings. I will be filling a claim with Triple A and the Better Business Bureau and with Travelers Insurance.

9 months ago

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Verified Customer

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Lawrence

I filed a claim through Choice Home Warranty and was denied without ever speaking to a representative until the appeal process. I wouldn’t doubt that most of their claims get denied and given to the appeals process as a standard of operations and primary process. I’ve used other home warranty companies and was taken care of and made whole. Choice Home Warranty had poor customer service, did not communicate with me until the appeals process after denial and even at that time appeared to look for how to deny my appeal instead of understanding my appeal justification .

9 months ago

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Verified Customer

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Jolene

It’s just very disappointing that I have to wait so long to get a repair and then the repairman has to drive so far from me. Your company can’t find anyone closer than an hour away to service my account says something to me.

9 months ago Edited December 2, 2025

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Verified Customer

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Robert

Their customer service sucks. You can never get a hold of them once you file a claim they don’t even wanna talk to you to file a claim then they tell you that if you leave your number, they will call you well that’s BS. They never called for four days

9 months ago

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Verified Customer

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Gladwin

Sends me a guy to check my AC after 8 days of my request. The AC technician comes and changes capacitor , does not determine if the AC was fixed and if the cooling is there. If we set the temperature thermostat to 72, it will be still 84 inside home. Another AC technician they scheduled will come after another 7 days . The Texas temperature is in 100s and I have been without my cooling system for more than 2 1/2 weeks. Frustrating

9 months ago

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Verified Customer

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ROBERT LEE

My garbage disposal went out … a appointment was set then they turn around a set another appointment far out I just canceled… because I didn’t want my house smelling for almost a month waiting on those guy

9 months ago

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Verified Customer

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Janice Ivey

I dislike the approval process used by Choice to determine if a repair will or will not be covered. Advertised coverage is misleading because it appears that even “covered” items may or may not be covered depending on some unknown criteria

9 months ago

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Verified Customer

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Nancy

The repairman came fully prepared, on the weekend, was polite and efficient. My sink is fully repaired. Thank you so much!

9 months ago

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Verified Customer

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Debra Kramer

AC company came out, said he replaced a part but I stood by him the whole time and all he did was black tape a box over & over & stick it back in. Plugged it in & blew my electric out in 1/2 the house. They want me to call an electrician & pay another $100.00. I complained& they cancelled my request. I paid a contractor to fix it myself. I'm not very happy with Choice.

9 months ago

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Verified Customer

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Eric Stringer

Very responsive on sending out a tech to diagnose my AC problem and was quick to approve the parts needed for the repairs.

9 months ago

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Verified Customer

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Ken

Very quick to get the job done. placed a claim on Sunday evening, contacted me on Monday morning, job completed Monday afternoon.

9 months ago

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Verified Customer

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Charmayne Parker

The initial visit from the plumber was fast!! The replacement part was great and all of it was done in a timely manner!!!

9 months ago

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Verified Customer

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Catherine Yeatts

I appreciate the help with the cost of parts and labor at what seemed to be a discount for my a/c but did not like that nothing was covered due to change in Freon.

9 months ago

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Verified Customer

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John

The situation is bad. I have spent hours calling LG in Georgia. I mostly get Chinese to English speaking ladies who are very polite. They take all my info. and promise to send the compressor to Johnathon but he does not get it.. Every time I call I get a new person and once I got a new department! I do not know what r to do. JRN

9 months ago

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Verified Customer

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Michael

I HAVE HAD for conditioning issue since 30 June and have yet to have ot fixed. I was assigned a vendor, he came out and several days later I was assigned another vendor. Now I have to go through the entire process over again. I have been without ac since 30 June 2025. I am Retired disabled military vet and dont feel like I am being taken care of. I am totally not satisfied with this warranty company.

9 months ago

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Verified Customer

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Dave

Extremly long time for CHW to assign trouble calls (over two weeks!) Repeated reschedules even after waiting 2 weeks for initial appointment. Tech showed up after 8 PM and decided a motor/pump was bad without even turning the appliance on. Required $180 check made out to "Michelle". DId not provide receipt ir invoice. Homeowner had to provide a receipt. Worst experience with any home warranty service call

10 months ago

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Verified Customer

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Mack

Home Warranty is a great tool to have on your home appliances without warranty you would be spending more money to replace your appliances.

10 months ago

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Verified Customer

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Nancy

This is the worst , most disrespectful company I have dealt with in my almost 80 years. I have gotten screwed three different times. First the receptionists I encountered, 95 percent of the time were very rude. One day it took me calling back for over 3 hours until I finally got someone to listen to the problem I was having. I kept getting pushed to “push this button, push this button-numerous times/before leave your number for callback-no one to talk to(every time I called). I have had it with this lousy company. WILL NOT RECOMMEND IT TO ANYONE

10 months ago

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Verified Customer

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Mark

Choice Home Warranty offers a great customer experience. I am very happy with the level of customer service that I have received.

10 months ago

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Verified Customer

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June

You can never get hold of anyone and if you do, they transfer you to the recording “Leave your name and number and someone will get back with you asap.” This DO NOT HAPPEN! Also, they are only paying $194 of a microwave that is only 4 years old but the panel blew during a storm. I’m told that I can only go to Lowes Home improvement for a replacement. I found only one same brand at Lowe’s and when I went to buy, after accepting their HCW offer, I would have to wait up to 30 days for a gift card. Not a good company!!!!!

10 months ago

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Verified Customer

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Vicki

Customer service is awful. They are confusing. It took two weeks for them to complete a service repair referral. After the repair company could not fix the appliance, it took 30 days for them to send the money for a replacement appliance. I called several times reporting that I had medication which needed to be refrigerated. That did not rush the process of processing the claim. Choice home warranty is very slow to fix needed repairs or replacement replacements.

10 months ago

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Verified Customer

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Linda Wilson

The service men that were sent to my home were good. They explained the problem and what needed to be done. That you for your service. Linda

10 months ago

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Verified Customer

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Del

I was not able to get my Reimbursement Claim resolved. I was told the technician had to submit the information and the company said that's not what they do. They send the client the pictures and the client sends the pictures to Choice Warranty. No one was able to tell me how to submit them.

10 months ago

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Verified Customer

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Christina

Poor communication. The washer case was "closed" before it was fixed! It still makes noises ,but its closed so we would have to make another ticket just so they could finish what was already being worked on!!

10 months ago

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Verified Customer

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Joy

I was happy that when the problem wasn't fixed a different Air Conditioner company was sent back. Not only was I without for a few more days it cost another $85.

10 months ago

Choice Home Warranty Reviews