Choice Home Warranty Reviews

I had a problem with the timing of the electrician to come, the company did not answer I called for 2 days left massages nobody I had a problem with the timing of the electrician I called the company for 2 days left massages nobody called back send 2 emails to choice, never received a reply, called the customer service the lady said she cannot do anything for me I have to call the electrician I explained to her I cannot reach them so she repeated she can`t help me, I`m a member of Choice and not the electric company I was expected to get help but it never happened

Choice worked hard on getting a quality heating & air service man to come to our home and find the problem. Very pleased. Very first time we had to use our coverage.

Choice has been very good. Sorry it took me so long to get back to you I am having a shoulder replacement surgery Saturday so I have had alot of prep work to do.

Very good service and well worth the price. I am only halfway through the contract and I had several significant repairs that would have cost more then the contract.

Worst experience with any company I have ever dealt with in all my 84 years. Your company has made and missed 6 appointments. The 1 call where the service man Randy showed up and ordered the parts needed to make the repair on 08/19 to be shipped to my home arrived 09/04. Called 4 more times for an appointment again missed all of them. Today 09/11/24 my appointment between 9 and 12 AM was again MISSED ! No call no service. WHAT DO I HAVE TO DO TO GET CHOICE TO HONOR YOUR CONTRACT? THIS IS BEYOND BAD I THINK IT IS CRIMINAL. I RATED CHOICE 1 STAR BECAUSE IF I GAVE YOU ZERO STARS YOU MAY THINK I MISSED THIS PART> CHOICE IS WORTH ZERO STARS.

Choice home warranty It was not good. I had an emergency and they would not come out on Thursday as I requested. I explained my AC was leaking and I etiei g the drip pan. I explained to Brian, the owner of the AC company I was referred to that I was going out of town early Friday morning and returning until Sept 24. I explained that I am 75 and live alone. He said his schedule was full and couldn't come until Friday. He asked if had a neighbor who would let them in. I do not. I found a friend who would fit while they came but he never gave me a time. I asked twice. I had no choice but to call a company. The cleaned the unit and repaired the cause of the leak. They charged me $500 00. I am asking that Choice Home Warranty reimburse me as their contractor refused to help me in my time of need in a timely fashion that would address the emergency.

I have had no issues with Choice Warranty. They have always been there when needed. Sometimes takes awhile to find a repair person but I don’t think that is a issue of Choice Warranty but one of the industry.

I like choice Home warranty, it has saved me time and money.they send the best technician s to do the job. Choice is very affordable and puts your mind at ease

February 2024 we made a claim for our icemakers Not working properly. Joyce home warranty sent Sears A&E Service to handle the claim. They diagnosed that both icemakers need to be replaced and the gasket in the freezer needed to be replaced. Choice home warranty, authorized one icemaker to be fixed. They didn’t authorize a gasket to be replaced or the second icemaker. 14 different appointments with Sears A&E and icemaker still was not fixed. We ended up making another claim for the other icemaker and Choice home warranty sent out a general electric service advisor. He determined that our board in the refrigerator was broken and the icemaker was not not working. The technician advised that it would cost more to fix the refrigerator than to buy a new one. I recontacted choice home warranty and their Third World country operator advised me that they had to send out another technician. I contacted the Better Business Bureau and advise them of the disgrace over six months of going through this. Finally in the middle of August after I contacted the Better Business Bureau home warranty finally decided to offer us money to close out the case. We lost thousands of dollars of food from a not keeping it Cold. I would never use choice home warranty again after this rigmarole. Don’t waste your money

No comments to me everything is great from customer service to the sears repairman the repairman that worked on microwave need to go back to training.

I spoke to someone in Resolution Dept. was disconnected; 2 days later, after speaking to numerous people, frustrated, I was given the option yesterday on Wednesday 9/4; to make an appointment for Monday 9/9 at 12 noon, to speak with someone within 15 minutes only, to resolve my issue.

Everything is going great so far. The parts came in faster than what the repairman said they would do I'll get my dryer fixed 1 week ahead of time. That's super!

I don’t like the way things that I have an issue with need to be “approved” AFTER the service tech is in my home and I’ve already paid the service fee. If the service is not approved I’m still required to pay the service fee. This was never an issue with my last home warranty company. I’ve also been informed Choice almost never approves anything electrical so why do they even pretend to offer electrical coverage.

No communication with company after passing us on to Sears, the Sears told us the part was ordered by Choice. We have been waiting since middle of June to get our ac repaired, and when I was finally was able to get thru to Choice, I was told the claim had been cancelled--too much time had passed! Still working on it though, and hopefully by the first snow we will have a functioning ac.

My hvac went out in the middle of June one month into my home warranty. First they sent an hvac repair man that couldn’t speak any English, submitted testing results they requested to evaluate the claim for repair, submitted them incorrectly, and took one week to return to the home to resubmit the test results and did it incorrectly again. After 3 weeks of back and forth on the phone and through their reporting system, I was granted permission to get my own repair guy out. After submitting the documentation they requested, they told me my claim was in process. We are now 6 weeks into the process and they still haven’t approved my claim and have now shut down my claim. This is the worst experience I have had with any company.

My refrigerator started failing in February. In March I filed a claim with Choice. First Technician said it needed a new compressor and it was approved. I waited 2 weeks, no follow up. I called technician he said he was waiting for part and would install in a week. 2 more weeks, no contact. I had to call Choice 5 times to get them to send another tech company. Then next one didn't know how to work on. The third one said it needed a new compressor. Since the refrigerator was still barely cooling and running constantly, Choice closed the claim without telling me. They then made me pay another $75 to start a new claim. This time, GE repair was sent out and said it needed multiple parts. As per procedure, they would get authorization from Choice, which they received and ordered the parts. One part was on back order, so I started the waiting game again, GE kept pushing the part arrival date back from August, then September, now October. They sent a message to Choice that maybe I just should be cashed out to get a new unit. I never heard from Choice so I contacted them after a week. They told me that they never heard from me or their GE repair technician, so they closed that second claim out. This at best is harassment bordering on fraud.

CHW is the wurst at following up after Technician visit. My Air condition unit has bee out since 8/24/24 Tech made it out on Tuesday 8/27/24 and said there is a Freon leak in the line and I have to replace the entire unit. He never tried to find the leak. I called CHW and have yet to receive a call back. They tell you if you don’t leave a call back number the call will disconnect. This is crazy. It is very hot in TX and I need some answers sooner than later

I don’t know what to say! I put in a claim on July 12 for Oven not working. Tech has been here 3-4 times now but it’s still not working. He was here last Sunday 8/11/24 and said it still won’t kick on… now after almost a week I’ve heard nothing from Choice Home Warranty…

Didn't like the fact that the first offer was low, it was changed when I called though. I didn't like that the funds are in the form of a Lowe's gift card and having to wait 30 days to get it. In the mean time I had to go buy a new dryer now I'll have a Lowe's gift to try and spend. If there is that kind of wait wait 30 days a Visa or Master Card gift card would be the better choice.

It was easy to report. A little hard to understand what I was responsible for and if I had to use their person for the repair. I was happy with the repair and the amount if saved me by having Choice coverage.

This was my first claim filed with Choice Home Warrenty and if I knew how slow and unresponsive this company would be I would never have purchased my warrenty with them. I submitted a claim for my fridge on July 1st and they claimed for over a week that they could not get a contractor in to see the unit. I called on July 8th and had someone come out that day. My fridge was deemed irreperable so I submitted photos and documentation from the contractor recommending a new unit be purchased. I was told I would receive a gift card from Lowe's to cover the cost of a replacement unit. The exact same fridge that had broken cost $100 more at Lowe's than the amount of the gift card and it was currently on sale due to Independence Day. I was not trying to upgrade or get anything more than what was under warranty and I had to pay out of pocket for that. I was also told that I would receive my gift card in the next 30 days. It was impossible to wait until I receive the gift card to buy a new fridge since I had already been without one for over a week. So now I have a unused Lowe's gift card and a credit card bill of almost $600. Too bad I'm stuck with Choice for another 5 eyars

Made two claims and would get an automatic appointment for the service but within an hour the appointment date and time would change. For one of my claims a guy came out and barely did anything to our AC unit and let us know he needed to get paid beforehand then told us we needed to call an electrician for that. Then we reached out for an electrician and noticed that the appointment that was made was not going to work out for us since we both work. I called and asked if he had any other day with a later time and the guy just blatantly said “no I don’t know what to tell you.” Didn’t even offer to find another day for us. I canceled that appointment and then called to schedule another company and within the hour I had three appointments made then canceled, rescheduled and canceled again.

We supposedly had “replacement” for our stove/oven appliance but they gave us a very We supposedly had “replacement” for our stove/oven appliance but they gave us a We We supposedly had “replacement” for our stove/oven appliance but they gave us a small fraction of what it would cost to replace even for the cheapest model. In addition, they would only give us a Lowe’s gift card not a check. We are forced to purchase only from Lowes now. Obviously, they get a kickback. Worse of all, we had to wait a minimum of three weeks for them to just email the gift card. Save yourself the hassle and find another warranty company although I fear they are all the same kind of crooks!

i would give zero and never recommend . bought their warranty . It happened that i claim pressure valve of heater water replacement , they sent me checking guys and paid $75 and and the company asked repair cost . i asked them what they mean repair cost, they said go fix yourself and send us the cost and then reimburse you , weird - right ! , anyways I called my area company to fix it and sent them the receipt. and they replied since you already paid we do not cover it . I called customer service and transferred to so called manager , said since you buy the house recently we do not cover it . I explained the house and the pressure valave was working fine and now needs repair and showed the inspection done after i bought the house , he said we do not reimburse you, really , why then i bought you warranty. I just hung the phone , do not let them make my day feel headache. never never recommend them, scam-

**Review for Choice Home Warranty:** I am extremely disappointed with Choice Home Warranty. They are just like all other home warranty companies that place the burden of scheduling with the contractors on the customer. While they may facilitate the initial connections, they do nothing to ensure timelines are adhered to or that work is completed promptly. I've had an open problem ticket for almost two months now, and Choice Home Warranty has done absolutely nothing to resolve it. Every time I call them, I receive the same unhelpful response: "We thought you were okay with the timeline because you said nothing." This is unacceptable and highly frustrating. The lack of proactive customer service and follow-through on their part is unbelievable. I would not recommend Choice Home Warranty to anyone looking for reliable and efficient service.

My refrigerator/freeer quit working on July 17. You sent a technician out on the 20th and he said the appliance was not able to be fixed. He sent in his report and I never heard a word back from anybody. I asked the technician to send it again, which he did. Still nothing. I tried calling CHW SEVERAL times but I got recordings telling me to leave my phone number and some one will call me back. They never did. I finally got in touch with a representative that was involved in my last claim and she told me they didn’t receive a “diagnosis “ so she reinstated my claim and is sending out another technician! I have been without a refrigerator and freezer for 20 days.i am not happy with CHW at all. If it was a couple hundred dollars, I would handle it myself but a new refrigerator is too expensive That’s why I bought a home warranty which apparently is useless. Never again! Very poor customer service. Nobody ever contacted me that there was a problem with the service technicians report. I think they hope you’ll get discouraged enough and will just go away. I would not recommend CHW for a home warranty.

So far I’m please with the prompt response to my claims and the following appointments. The tech is very knowledgeable, easy to talk to and respectful. I like him.

Technician arrived on time and gave us 30 minutes head-up, replaced our toilet and provided tips on other appliances. Overall great experience with their services.

I have had to use my warranty twice. Both times the response was quick from Choice. Also the vendor contact was timley and the repair done with no further problems.

They have exceeded the estimated time to dispatch a technician on multiple occasions (1 week). Then once dispatched you have to wait until the technician can make an appointment (2-3 weeks). After a technician comes out they do a song and dance with choice about finding replacement parts or replacing your appliance (4-5 weeks). When choice finally decides to cut you a measly Lowe's gift certificate for you appliance they don't send it to you for another month. So you can expect if you are a choice customer to be without a critical home appliance for 2-3 months. There's is no way I will ever use them again or recommend them. You're better off saving your money in a savings account and just buying a new appliance or paying a local handy man.

One of my a/c units has been out of service since 7/14/24. I am now on my third assigned contractor who is scheduled for 8/5/24. This is the 22nd day in a hot summer without that unit in operation. The reliable, established companies, who value customer service reputations, won’t work for you because you nickle and dime them to death. I had AHS for several years and they were terrible, but you guys make them look good! Your contract says you will repair or replace, but for hot water heaters it only means “replace the unit”. It cost me $925 labor plus my $75 dollar service fee to get it installed. I’m sure this rating will never be seen by the CHW CEO, but I can hope it does!

In 2 years I have had 2 claims and it has cost me $800.00 to replace my 2 appliances. And yet I'm paying you for a home warranty to fix or replace my home appliances. This is all BS. I could of taken the money I'm paying you to replace what I need. I will not renew my warranty with you. Plus I excepted an offer from you and it's been a month and I still have not received my money. You told me that you can only offer me an appliances at cost. When I can't get it at cost. So how am I supposed to replace it at cost. And you only give a gift card to Lows and they are one of the most expensive places to get appliances.

There is absolutely nothing wrong with the service through independent contractors that are hired by choice warranty. The problem comes when there is an emergency such as diabetic medicine not being able to be cooled because the refrigerator is out, and we can’t get it repaired even though we have had the parts for three days now; it is going to be 12 days from the time it quit working until we maybe can get it fixed. I have begged them to assign a technician to come and put the parts in, but they say that they have no control over their own schedules. They are just sent where to be and what to do. I am very disappointed in choice because of the way they handle repairs. Is absolutely ridiculous that you cannot get somebody to help you in an emergency situation. My husband is 74 and a 100% disabled two tour Vietnam vet with dementia, diabetes, and so many things wrong with him there too numerous to mention , and I am 70 and disabled as well. We have no food that belongs in our refrigerator; because of this we have a piddly little ice chest to put ice in, and I am not at all happy about this as whole thing. We are being told that we cannot get a repair date until August 7 , one person even told me August 12. I could really raise cane and call people that I know but I haven’t done that yet. This is ridiculous. Absolutely ridiculous! Something must be done about these situations. There was a time when we could call Sears home warranty, which is what we used to have, and if we got the parts in that day, they were here the next day. I just don’t have the words to tell you how angry I am and I don’t get angry!

Choice warranty assured me that If An appliance was broke and needed to be replaced that it would be replaced and all I would pay is the $75 deductible Currently They came to the conclusion that my dishwasher at my property needs replaced. They are only giving me a $246. Check to replace the dishwasher, the cheapest dishwasher I found is over $400 so I have to pay the difference of that installation. Choice warranty is not truthful when you are signing up with them about replacement works. I was with a different home warranty company before them and I will be going back to this company because of this.

You guys are great! One thing I will say is that it'd be helpful if you provided updates from vendors. I've had a request in to fix my dryer but a part had to be ordered. the vendor, has not updated me on the progress - It's been about 3 weeks. I will reach back out to them but it'd help if they were prompted to update us.

I have warranties on 2 homes they have no sense of urgency to help you get your item repaired. We had water coming from the ceiling due to a bathtub leak. You have to wait until they assign someone to come which can take 48 hours or longer Then I had an issue with another appliance and they denied the claim saying it wasn’t normal wear and tear So far, I haven’t had a great experience with Choice Hime Warranty

When I purchased the warranty I had actually pulled up American Home Shield when Choice Home Waaeanty’s home page has jacked the the other’s site. I thought perhaps they had merged; I didn’t know, besides Richard Karn is paid to endorse it how bad can it be? Well our refrigerator went out. The service technician came out almost a week later and diagnosed it as a bad compressor and suggested replacing the refrigerator. I explained the medical emergency was an insulin-dependent diabetic in the home……it took 27 days and filling a complaint with our North Carolina Attorney General’s Office to get Choice to respond as their representative did not on tge date and time our interview appointment time was despite my stopping work for 20 minutes at my employer waiting for their call. Despite daily calls (which go unanswered except for a computer generated message “ that all representatives are busy and will call you when next in line.” and four emails daily to the representative assigned to my case with excuse after excuse on her part why the ecard to purchase another refrigerator has not been sent. After another lie told to the AG’s office their attorney agreed Choice would “just mail a check.” It arrived another week later. Thirty days to replace a refrigerator that a diabetic was dependent on. Two lessons learned here: (1) Samsung refrigerators are garbage (2) and so is Choice!

You take too long to find a technician . When I signed I was told that a technician would be dispatched within 24 hours. I filed a claim on the 12th of July and no one came until the 29th and it was hottest days being 100÷. It was like you all didn't care. I asked if since it had taken so long if the service fee could be waved and the representative said no.

With two children and a broken air-conditioner, Choice kept "scheduling" with Sears and no one would call. When calling Sears, I was told a) I had to talk to Choice and b) Choice routinely says an appointment is scheduled through Sears without actually contacting Sears to make sure a technician is available. After the third time this happened, Sears felt sorry for me and allowed me to schedule with them directly because Choice was incompetent. All emails with Choice resulted in 'cut and paste' excuses and no legitimate plan to help solve the problem. Choice said to talk to Sears, and Sears had said to talk to Choice (until the one person felt sorry for us). This was extremely frustrating, and I was clearly speaking to people on the other side of the world with stock answers and no willingness to expedite the claim after their repeated failures. We had no air-conditioning during the hot summer for about three weeks in total. I despise Choice Home Warranty, will tell anyone I can to stay clear of them, and look forward to using a different company soon.

They quickly assigned my ac issue to a company. It was up and running within 4 days. It cost me $100. Not the $350 that it would have without Choice Warranty.

I called Choice Home Warranty on July 16 th to let them know my air conditioner was not working. They told me that Sears would come out on the 20th. I told them that u could not wait for the 20th because the heat index was 108. So they told me that they noticed Sears and they say that they could come on July 17th and I said thank you. On the 17th Sears did not show up. When I reached out to Sears I never got a live person. I then reached out to CHW and told them to send another company. They agreed to send a company that worked in my air conditioner around June 3. When they came out this time they told me that my air conditioner could not be repaired. They notified CHW so I had to wait until CHW approved the repair… I then had to wait for CHW to approve the repair which took a few more days. Then CHW told me that I would have to send them 1,497.75 to get them to approve the repair. They also told me that I would have to pay the company that they sent out to make the repair 3,252.00. At this point I was shocked that I would have to pay so much money. I thought that my warranty would cover all but the 75.00 service call fee. My husband and I an are senior citizens and for us to have to live in a house for 10 day was absolutely dangerous and could have caused our death. I called them every day and they told me they ordered the part we would have to wait on the parts to replace the air conditioner. I called on July 23 and they told me that the parts were delivered but when I called the technician that was supposed to do the repair they told me that only the outside and the heating part was their and not the air handler…. CHW told me that all the parts were delivered but the technician said the air handler was not there…. So that went on for a day then on July 24 the technician said the air handler was delivered and they would install on July 25 and they did. Now I have a Lennox Seer 2 4 ton air conditioner that u believe I paid for most of the cost. I pray that they gave me in adequate air conditioner with the right seer . The temperature in my home was very hot and I am so disappointed in the way Choice Home Warranty had no regard for my health or my life. I could not afford to go to a hotel and pay the 4,749.75 that I had to pay. I also have for properties that I have a home warranty with CHW. The reason I selected CHW to be my property warranty company because I saw that they were the top home warranty company…… if this is true they all of us that have home warranty companies are in trouble. I did not name the company that CHW sent out to me because I don’t think it was their fault….. i am hurt, sad and very disappointed in CHW😭😭😭😭

Been with Choice Home Warranty since 2014. Never had a problem with them when making a claim for one of my systems, A/C mostly, until I needed to replace my A/C system. From the time the technician came and said I needed a new A/C system and put in the claim, Choice Home Warranty gave me the run-around. I live in Nevada, the temperature is in the triple digits, 110 to 118 degrees. Each time I contacted Choice, they told me they were waiting for the technician to give them information. This went on for 2 weeks. I'm melting! They kept trying to have the technician use a cheaper model that was not up to code in this area. I contacted Choice and requested to speak to a manager. While talking to the manager, I asked him if Choice was stalling because it cost more for the right unit and the approved out-of-pocket cost that they quoted me would not be enough. He said that was the reason for the delay. I told him the I knew that it would probably cost me more out-of-pocket and said I could work with that. The next thing I know is that Choice sent me a new out-of-pocket cost quote of over $9300.00. I talked to the technician and he told me the whole cost for the unit and installation was only a little over $8300.00. Choice then had the nerve to tell me that they were paying $600.00 for the air handler. There was no separate air handler. It's not a side-by-side unit but an all inclusive single unit. More bulls**t from Choice. This works out to me paying for everything plus an extra $1000.00 plus to Choice for giving me the run-around. I tried to talk to another or the same manager I had talked to previously and got a "Case Manager" that kept telling me I had to pay the more than $9300.00 amount even after I explained that it did not cost that much for the unit plus installation. I asked to speak to her supervisor and was told the she did not have a supervisor because she was the Case Manager. After about 30 to 45 minutes of this bull, I told her to cancel my policy and refund my remaining balance which I received today. I used that to purchase my NEW A/C unit at just a little over $8300.00 and it works fine.

I like the entire process, pleasant professional employees who work with you to get the right professionals to you in order to get things working again at a very reasonable cost.

My Refridgerator goes out and three days later they assign a tech to come out in 8 days! Does CHOICE know what happens to perishable food in 11+ days without cooling? Incredibly I bought a 5-year plan for 2 homes, And get this type of help? They even insulted me with an email saying "we are having trouble locating a refrigerator repair facility. . ." W H A T ? ? ? In the entire city of Las Vegas???

The service level was so poor and unsatisfactory I had to cancel Choice home warranty on both of my homes. I have been a good paying customer for years and when I finally needed service Choice Home Wty failed at every level. I live in Arizona, my AC went out, I filed a claim, after 48 hours no one had responded so I got a notigication to find my own resource, I did, they came out immediately and fixed my AC, I filed the claim to be reimbursed and was told by Aaron S. my case manager I did not follow the procedures of the contract and my claim was denied, He would have had the contractor write up an assessment and submit it for a review that can take days and then approve or not. My guy fixed it on the spot...Arizona in the Summer has extreme heat and Choice wanted me to live without AC for days on end. And when the case manager spoke with me he was non empathetic, rude, adn unwilling to do anything to recognize me as a valued client. I had just renewed both of my homes on June 25th and given all the circumstances I cancelled my services and he would not even waive the $50 / home cancellation fee "per the contract". I have to take better care of my clients than the way Choice chose not to take care of me so I fired Choice and cannot wait to tell the world this same story. Buyer beware! Coice is glad to take your money but forget the service and any human element...the entire experience was terrible.

They never cover any AC issue stating that the unit has to be maintained according to the manufacturer’s warranty. (I.e. cleaned annually) It’s cleaned annually by my maintenance man but they don’t accept that because he is not a icensed AC tech. He cleans the coils yearly regardless.

The most irresponsible company I have ever dealt with. Find any possible excuse for not fixing your appliances. Refused to fix my refrigerator stating it was a power surge, when in deed I have protection from the electric company Surge Shield FPL … the technician just assumed I t was a power surge.. and made a statement in his work order… and Choice refused to fix it. Called and had a conversation with a very rude manager… and stated Choice can not fix our fridge because they have to go by what the technician writes on the order because they don’t want to underestimate the technician. They offered me $300.00 to fix my fridge…that’s not going to get me anywhere. Very unprofessional and sneaky. I even called LG and I was told by them that the fridge has a power fuse that prevents power surges. Mrs. Toni T. manager for Choice refused to help me in this situation. I’ve been with a fridge for more than a week… she offered $300, like if that is going to work. I’ll be placing a formal complaint against Choice with the consumer protection division of the attorney general of Florida if this situation is not fixed . Very friendly when they sell you the home warranty insurance, but when it comes to fixing your appliances it’s a headache. Case 245847795. I asked her for her email and She told me she couldn’t give me that information. It’s irritating to think that these companies take your money on a monthly basis but when it comes to deliver they refuse to do so. The technician didn’t even check the refrigerator… he just assumed! Horrible company! DONT waste your money! No peace of mind with this company!!!

They took my money and gave nothing back in return... For three weeks I tried to get them to fix my AC Unit and for three weeks they did nothing but drag their feet in the middle of summer at 120 degree heat... I decided to finally cancel my warranty and get it done myself... Choice Home Warranty called me back and asked why? I said, "If you look at your computer screen can you name one thing you have done to help me with my AC Unit in the past three weeks in the middle of this brutal summer?" They said "No" and asked for another chance... I said, "I can't, there are lives at stake." I didn't even get once cent of reimbursement back either... It's your life and your money... I hope you can learn from my mistake...