Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Narendra N Shah

Tony he came and he knows what problem and solve in next day bring part and work is done

4 months ago

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Rich Minutello

Hard to reach takes long time time in general to get parts then set up repair. About a week on aberage

4 months ago Edited October 9, 2025

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Jun Saqueton

Prompt and excellent service. I will recommend Choice Home Warranty to friends and family.

4 months ago

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Your mom

Wouldn’t stop harassing me and calling me when I told them to stop for months. Contractors were terrible and I was still charged a fee even for covered repairs. Totally not worth it

4 months ago

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Shane

It's been 5 weeks and 4 service calls and my dishwasher still does not work. Waiting for the 5th service call which will be in 10 days. That's 6 weeks. This site a terrible operation

4 months ago

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Ronna Barker

Both guys should came to the house were very nice. Love my new garbage disposal. Thank you.

4 months ago

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Chibuogwu Asikaiwe

Very impressed with my last claim. Quick response time. Great customer service.

4 months ago

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Thomas Jones

Worked out great this time only had one call and it wasn’t a ac units but so far they are great

4 months ago

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Christopher Gilbert

Simple and speedy claims process. Good communications with CHW and the designated technician. All was good.

4 months ago

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Roger B Lowery

Lots of folks complain about HW companies but overall I have been pleased with Choice

5 months ago

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Cynthia Salter

Have always worked well with me to get my appliances repaired when I have sent in a request .

5 months ago

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bonita paul

I didn't have high expectations but they have far exceeded my best expectations.

5 months ago

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A

First company did not work on mini split A/C units, but 2nd company fixed problem very quickly.

5 months ago

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Audia Davis

They answer in a timely fashion and I have never had a dishonest service man show up.

5 months ago

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Gaurav and Kvita Agarwal

Some items are processed very fast, while others are slow. For example, my water heater took almost 4 days to get scheduled.

5 months ago

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Robert

Quick response to claim submission. Contractors assigned have been sketchy. Some good, some very poor.

5 months ago

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Catherine

I have called several times in the last week and was told I will get a call back. I have not received a call back. I want to cancel my warranty because I moved to a new house and everything is under warranty, Catherine F

5 months ago

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Frank

Most vendors do not show up to perform repairs. Choice finds every angle not to honor a claim. I.e. garage door spring broke (covered item) which caused door to come off track. Choice denied claim because door was off track???

5 months ago

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Carolyn

Gave a 4 star because I’ve only had to use them once. However, the booking, service performed by technician was to my satisfaction.

6 months ago

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Donna

I regret getting this warranty. You have to use whoever they send. Then they do not service your product or not covered by warranty, so you pay double fees, first the warranty service fee then the service call and repairs. So disappointed. Definitely a rip off.

6 months ago

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Patricia

They would not approve a replacement circuit breaker like the one that didn't work. A circuit breaker that is an ARC Fault breaker and required for the house. They schedule a contractor without inquiring what days or times would work instead of having the contractor call to set an appointment. I would not recommend them.

6 months ago

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Artis R. Williams ,Sr.

I liked the contractors approach from the start,knowledge as well as prompt accessments of job needs.

6 months ago

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Donna Roby

I feel CHW are making excuses to not pay for broken appliances services even though I paid for the Total Package!!! I had a broken refrigerator it took a very long time for Choice to approve my services. Enough is enough! I am seeking another

6 months ago

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Mary Alffaro

I have had so many issues getting service. The company’s they have sent over for my repairs have not done their job. I am still waiting for the Comapny to submit information to the home warranty . It has been five days since they check s my ac unit and I still haven’t gotten a response.

6 months ago

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John Kelly Jr.

I HAVE NEVER HAD A PROBLEM WITH CHOICE AND RECOMMEND THEM HIGHLY. I PAY THE DEDUCTABLE AND THE REST IS COVERED.

6 months ago

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Teresa

I’ve had Choice Home Warranty for about 10 years. I’ve used them 5-6 times. A great experience every time.

6 months ago

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Patricia

I have been very happy with Choice. Every time I have called they have responded and resolved the issues. Very pleased.

6 months ago

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Lee

On July 10, I submitted a explanation of the cause for a claim that I had submitted. To date, I have not heard back from the adjuster. It seems like a long time to reply

6 months ago

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Librado

My stove clock which operates the clock and electric oven stop working. It can’t be replaced based on age. Choice is only giving my $389. It will cost me over $6000 to replace the stove. There is no justice in the very little payment. Please consider a larger payment.

6 months ago

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Joan

I had to call Choice on two occasions since I signed up. In both cases, the contractors were excellent.

6 months ago

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Beverly Windley

The best home warranty. I had electrical issues in my bedroom and kitchen and the technician fixed it in no time.

6 months ago Edited September 3, 2025

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Robert Vinisky

The second service rep I contacted did a great job fixing my stove at a cheaper cost than I would have paid without the warranty.

6 months ago

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Brett Leftwich

I have been waiting for over a month for my ceiling fan to be repaired. The technician assigned dud not show for the scheduled appointment & now does not answer or return phone calls.

6 months ago

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Lindsay

Absolutely terrible, cancelled after three weeks waiting for them to find an AC tech in the area! Charged twice for same call out, the original tech said he would no longer work for them since they never paid in time and he had to fight to get his money from them.

6 months ago

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Tony

1. I had a very bad experience with customer reimbursement for self repair costs and is still not resolved for 3 months 2. The service handled by repair company assigned by Choice Home Warranty is unsatisfactory due the service of my fans and toilet.

6 months ago

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Brenda

Choice Home immediately got ahold of us regarding our air conditioner. We were extremely happy with the service we got

6 months ago

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Maurice Laderman

Everything when great. Plumber arrived on time , replaced valve and so far all is well. Great Job Choice

6 months ago

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Dave

Additional from previous review. On dishwasher claim they offered $272 to replace Kenmore Elite stainlees steel machine. They also simply send you a check within 30 days. Very difficult to deal with. If you expect to have your appliances replaced with a like macine in a timely hassle free manner, Choice is not what you want.

6 months ago Edited July 9, 2025

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Verified Customer

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Richard Voorneveld

I only had to make one phone call. The next thing I knew I had a repairman & my ac was fixed . Thanks!

6 months ago

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John Penaflorida

The service provided guarantee a fast response, high quality, very professional and good quality workmanship.

6 months ago

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Bradley

It is one terrible company. I’ve had a claim on a washing machine since April 30. They’ve been here six times and having correct the washing machine so I asked them where were they gonna do and they just gave me the runaround. This is a terrible coming and veterans recommended this company

7 months ago

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Jean

I don't worry because I know that I can get good, professional repairs when I need them and that it will be affordable.

7 months ago

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Ron

I have had Choice Home Warranty for 4 years and have had 3 claims. They have always been quick to respond and have resolved the issues promptly.

7 months ago

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Mary

Can’t reach anyone by phone, you have to wait for Choice Warranty to call back. Then they set up a technician to come out over a week away. Frig wasn’t working, operator didn’t care I was loosing all my groceries, about $300. Couldn’t get an apt sooner, Choice Warranty doesn’t care

7 months ago

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Karen

They don't honor their word.. Charge you and then tell you. They don't cover that, after telling you they'll send someone out for the same issue, They know they won't cover. Tell you they have no one to come out. And do the work so to hire your own people, and then pay you less than 1/3 of what it costs to have it fixed. Not honorable.

7 months ago

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Sankar

so far no issues, one incident submitted, but scheduling took 2 weeks for the technician to attend and fix the issue

7 months ago

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Diane

THEY TOOK FOREVER TO ASSIGN A VENDOR. They did finally offer the option to be reimbursed and find my own vender. The reimburseent procedures are so complicated that my vendor did not want to do it. Therefore I did not get any reimbursement.

7 months ago

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Glenda Patterson Hudson

The technician fixed the problem and explained everything step by step on cleaning the drainage on my heat pump

7 months ago

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Katheryn Prelas

I had a few problems like I have a real hard time to get choice on the phone, but once I got them on the phone, everything was cleared

7 months ago

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David

We have had 2 small claims over the past year and they were handled very well. Both claims saved me approx 300.

7 months ago

Choice Home Warranty Reviews