Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Gerry

Making money company. Out of the pocket is extremely for services is extremely unreasonable, monthly dues exorbitant, sending not up-to par selected people to do the job…they won’t pay you as much as possible from their own pockets! Shame…

6 months ago

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Charlotte

This company is not a helpful company. Even doing an appeal the case manager could not pull up my claim and the second interview late calling. They just take us poor homeowners money and lie. They do not cover your items as claim.

6 months ago

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David

Choice paid the claim i submitted, so that was good. However, the hoops that you have to jump through are many. But they paid.

6 months ago

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Saroj

Very happy with the services I received. Very knowledgeable and helpful staff. Excellent customer's service.

6 months ago

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Alexander

Both times I needed them it was over a week before I got service! The first person was totally inexperienced the second took a month before it was repaired! I’d be better off hiring my own service contractor!

6 months ago

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Joyce

They were more reasonable than my previous company and so far the service has been just as good if not better.

6 months ago

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Heather

I can never get a human on the line when something goes wrong. However, Choice has taken care of a few issues once I did the leg work to get service handled.

6 months ago

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Fj

Almost impossible to talk to someone. Also, Not all of our older senior citizens are tech savvy . Make yourself more available

6 months ago

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William

The technician came out. We gave him $100 deductible and he never came back and when I called his number he never came back. He said that he was gonna order the part, but we haven’t heard from him since.

6 months ago Edited November 20, 2025

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Alice

Professional service by the technicians who replaced the under sink disposal and explained how to care for the device.

6 months ago

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David

i initiated a repair claim, i got an email for an appointment several days later.i was charged $75.00. after changing my schedual, i received an email that the range hood was not covered. at the end of my contract, i will not be renewing,,,,

6 months ago

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Sherry

Their response time is on point both in creating the claim and assigning the work order in a timely manner.

6 months ago

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Patricia

I was serviced as requested. Agents scheduled appointments in a timely manner. Services performed. No issues with service techs.

6 months ago

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Christina

I can't afford not to have a warranty company and they had cheaper rates and seemingly better practices than most. That has stayed mostly true throughout my contract.

6 months ago

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Sandra

I have not used the warranty very much. I did use it for my dryer and he could not do anything for me.

6 months ago

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Ron

tech was friendly, thorough and gave some good advise on working with our nest thermostats up and running!

6 months ago

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Gardner

I have had mostly good luck with Choice Home Warranty. Based upon this experience I will likely renew when my present contract expires in 2027!

6 months ago

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Brenda

Choice. Home warranty gave me additional options for repair or replacement than my home warranty does.

6 months ago

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Malcolm Tyner

I had to wait more then 24hours and had to call back for a vendor to repair my AC/Heating Unit. I expect promptness for my payments to your company.

6 months ago

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Heather Custer

Great service. It was so easy to request help and my technician was out the next day to solve the issue.

6 months ago

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Terry

I have been a customer for a long time but I can’t get off of the email list that wants me to sign up for your service.

6 months ago

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Jose Valle

So far I’m happy with the service, they responded quickly and had a technician out the following day.

6 months ago

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Rosamaria Corral

Excellent customer service. The technician was well prepared and had parts available if needed. Proactive

6 months ago

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John Weber

Easy getting someone to file claim repair man cam quickly part was shipped to me in 3 days but waiting 3 weeks for repairs

6 months ago

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Harry J Burrows

A friend told me about you all, and the tech person knew exactly what the problem was and took care of it

6 months ago

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Therese Soares

Absolutely fantastic! Personable. Friendly. Great manners! Clean! Definitely happy I changed to Choice

6 months ago

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Betty Nish-Kovach

The technician came about three weeks ago and said he had to order the part and we haven’t heard from him since. On the plus side he was on time and very efficient.

6 months ago

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Karl Louise

Everything went very smoothly and quickly from start of process to job completion within 48 hours! Highly satisfied

6 months ago

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William

to wait 30 days to receive funds for equipment replacement is detrimental. It leaves me without a refrigerator for several weeks. Shot Thanksgiving in the head. Still waiting for authorization of funds.

6 months ago

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Will

They are not quick at getting the work assigned. Once they do get a company assigned, it’s the cheapest, lowest quality company around. The company doesn’t even have a website to leave a review for. They came out, refused to do any work, and still charged me the fee. Highway robbery.

6 months ago Edited November 8, 2025

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Gopinath

Good service. Work completed to satisfaction. Technician came on time and also cleaned up before leaving.

6 months ago

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Aideen

Good contract pricing but poor service with two bursts in the same pipe and they refuse to replace the pipe. They will repair the burst but will not replace the pipe. How many bursts have to be repaired to have a replacement?

6 months ago Edited November 10, 2025

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Aaron

Have the plan for over a year. First claim they need to replace the dryer outright, but will only give me half the price of what dryer cost now. Replacement should be average or standard cost of what they are in stores today.

6 months ago Edited November 8, 2025

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John

Dislike is speaking to a bot, but it worked. They took quick action and followed up, no one does that anymore.amazing..

6 months ago

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Robertson

It has been 2 months and I still do not have a refrigerator now you sent an email stated it's going to be 30 days until I get a Lowe's card this is unbelievable what it my AC was out I'd have to go 2 months without AC

6 months ago

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Diane

We received excellent customer service. The repairs were done timely. I highly recommend this company.

6 months ago

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Timothy

It was easy to make an appointment. The repairman was terrific. I do wish the appointment could have been scheduled sooner.

6 months ago

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Mark Ritts

At the time I came on board Choice seemed to be the most interested and responsive as well as the better bang for the buck.

6 months ago

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Robert

Had bad experience with previous company. (First Premier Home Warranty) Choice did what they should have done. Good experience.

6 months ago

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Sandra

Zachary was on time arriving and was friendly and quite efficient . He even took time out to change my filters.

6 months ago

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Tomas

I called to report is so and in a few hours a plumber called that he was on his way. Plumbing problem resolved.

6 months ago

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Brenda

Great job, very professional. My representative was extremely helpful and put my claim through immediately.

6 months ago

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David

The representative was very hard to understand but we eventually got on the same page. Once that was done the arrangements were made quickly.

6 months ago

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Corbin

They’ve been great for minor things but barely cover the cost of major replacements. We’ve had a furnace and fridge go out this year. Barely covered 5% of the furnace replacement cost. Fridge was better at 40%.

6 months ago

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Janet

I liked when you found a plumber that knew what he was doing and did it well! Efficient and pleasant man!

6 months ago Edited November 8, 2025

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Ira

Appliance needed repair. We had been registered with Choice for several years and took advantage of the service

6 months ago

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Essa

This company is a scam. They do not provide replacement coverage as advertised. Their valuations are based on computerized figures that make no sense. I have a Viking stovetop worth $5,000, and they offered me only $590, saying “that’s the way it is.” Completely unacceptable. Stay away from this warranty company.

6 months ago

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Terry

You always take too long to find a provider for our needs and then charge a ridiculous fee above and beyond what we've paid for years without ever needing you.

6 months ago

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Stuart

From request to service took WEEKS. When I reached out for updates I got no response. The only reason I gave them two stars instead of one was the person who did the work was excellent.

6 months ago

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Verified Customer

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Joann

Whole experience was great. The refrigerator and the contractor that fixed it were timely and efficient.

6 months ago

Choice Home Warranty Reviews