Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Thomas

We've used it several times but we've had several issues with one project in particular. They kind of went back and forth on whether they were going to cover it or not and they changed their story like six times. So anyway, that was not a good experience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Verified Customer

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Evan

The service is impeccable. I had a sink with a disposal that went bad and I called and you guys came out the next day. You've always been there quickly and efficiently.

4 years ago

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Verified Customer

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James

I called choice and the plumber called me. They did whatever they did, replaced the water heater. Went over pretty good. Service was quick. It was easy.

4 years ago

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Verified Customer

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Samantha

We needed it's service and the closes service available was gone. It required us to wait a week for the service individual to show up. Once we got the service it was excellent.

4 years ago

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Verified Customer

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Jill Dallas, TX

They were very responsive to set something up and got someone out here the next day. I was very pleased with the service and the provider that they sent out.

4 years ago

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Verified Customer

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Anonymous

I've used the service three times now and the service was excellent. The contractors were knowledgeable and friendly. Customer service was fast, speedy, and accurate.

4 years ago

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Verified Customer

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Penny Kodak, TN

I had to call Saturday evening because my hot water heater's busted. It's Monday evening and I'm still without water. The company Choice themselves is very good about response time, some other vendors aren't.

4 years ago

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Verified Customer

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Peter Morehead City, NC

When we had a hot water heater problem they came out within twenty four hours, it was fabulous. There are times when I'm allowed to choose my own provider, which I absolutely love.

4 years ago

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Verified Customer

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Rhonda

They were friendly, answered all my questions. I didn't have to talk to a recorder. When I call there's always a live person and they're always nice and friendly.

4 years ago

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Anonymous

There's been an issue sometimbes betweencustomer service and the actual setting up. My dryer was broken and so I called choice and they were able to get into contact with the vendor pretty quickly to get that fixed.

4 years ago

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Verified Customer

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Bridgette

I have included my ceiling fans in my home and when one wasn't working they told me that they weren't going to cover it because it was the light portion of the fan that was not working. It just seems like a picky reason not to cover something. They did the same with my dryer. They gave me an excuse that something hadn't been cleaned out enough. They don't cover half of what they say they'll cover.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Verified Customer

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Abraham

I've used it like two to three times. I have had the same problem for a washer, was going bad and I guess they expired after thirty days and I would have to do another service call and pay again seventy-five dollars.

4 years ago

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Verified Customer

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Ron

AC went out...talked to a person...and they were helpful. They have some amazing techs. I have worked with three different ones and they were all terrific.

4 years ago Edited January 10, 2024

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Verified Customer

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Beverly

Customer support is always available when we call them and they are always very nice and timely. They send good people over to fix the things that have been a problem for us.

4 years ago

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Verified Customer

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Janet Fort Lauderdale, FL

They are efficient, they're very professional. As soon as I report something they send out somebody within a day or two and they get the job done to my satisfaction.

4 years ago

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Verified Customer

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Karin San Antonio, TX

I submitted a claim on the website received an acknowledgement and within a very short period of time because an appointment was scheduled. Customer support was very prompt and efficient.

4 years ago

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Verified Customer

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Tom Scottsdale, AZ

Soon after we got the policy we had a problem with one of our furnaces and they had somebody out the next day and he had the problem fixed the day after that.

4 years ago

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Verified Customer

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Jack Carrollton, TX

I've used it quite often use it on my washing machine and dishwasher. They fix everything. The people they send out are really knowledgeable and friendly

4 years ago

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Verified Customer

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Richard Largo, FL

The response was very quick. I know it's a large corporation obviously and they got somebody that was local. They came within two days. He came and he was very efficient.

4 years ago

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Verified Customer

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S Robbinsville, NC

The first time I had to find someone must fail because I couldn't find anyone in my area to come and work on my Appliance but the second time with great.

4 years ago

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Verified Customer

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Frances Riverview, FL

I recently use my warranty for my garbage disposal but there was a miscommunication up the scheduling part but we got that squared away and I got it fixed. The company they sent over was great, fast, and clean.

4 years ago

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Verified Customer

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Lagaye Arlington, TX

Every time I've ever called them and filed a claim, they have come back to me within one day nad had everything taken care of ans somebody out here fixing things.

4 years ago

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Verified Customer

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Dwin Culver

Unfortunately, I have had 4 claims of which 2 were denied. One of the claims was extremely difficult to get anyone to speak to me. The second one the technician said the claim wouldn't be covered but he could do it for a cost. When I looked at the online status, CHW said it had been approved. Ended up fixing it myself

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement .

Apr. 7th, 2020

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Verified Customer

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Michael Braganza

warranty repair service is great. When they are unable to repair your appliance, they offer you a cash value that is supposed to be based on the national avg. However, the cash value you receive is nowhere near the avg, in fact way below the lowest price you'll find.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

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Verified Customer

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Kevin mangold

Fast and easy to work with. Called and the job got done. There was a little waiting time between the contractor and first choice and getting the approval but over all the job got done.

4 years ago

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Verified Customer

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Bob Brown Okatie, SC

CHW ‘s reputation is 90% Contractor, 10% Admin. I believe that Choice has a commitment to come to the Aid of their customers, that commitment does not carried out by the Contractors.

4 years ago Edited January 10, 2024

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Verified Customer

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Bob Abner

Very responsive to claims. Willing to help with difficult situations/claims. Our sales rep, Sharon Padilla is wonderful to work with. I would highly recommend her and Choice.

4 years ago

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Verified Customer

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Paul Powell

I have been with Choice for a long time, they have been an excellent company! They done so much for me and my family; wouldn't leave them for any reason.

4 years ago

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Verified Customer

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Reba Brandenburg

Finally after three weeks, my ceiling fan has been installed. This fan is smaller but efficient and attractive. We are satisfied this claim is settled.

4 years ago

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Verified Customer

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Paul Quillen

It works. I called them, they sent a repairman out. He diagnosed the problem. They approved the repair. The repairman came back with the part and fixed it. Smooth.

4 years ago

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Verified Customer

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Ivory Nashville, TN

They have good customer service. I kept having problems with the plumber they sent out. Every time I called choice they worked as hard as they could to resolve my problem.

4 years ago

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Verified Customer

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anonymous Houston, TX

I've had a bad experience with choice. I put in an appeal for the decision they made on my request. My appeal has not been answered. I've called 3 times asking for an explanation of what's going on and they have called me back.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 20th, 2020

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Verified Customer

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Pramod Simpsonville, SC

They are disappointing half the time. In some cases when they have to replace stuff they don't. They offer you money which is not sufficient. They have hidden rules and things they don't cover. They are cheaper but than their service is also in the same category.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Mar. 18th, 2020

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Verified Customer

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Chris Breaux Bridge, LA

My first dealings with them were not good but it has improved. My dryer broke and they sent someone out who was unprofessional and correctly diagnose the problem. I ended up paying out of pocket to fix something that I shouldn't have had to fix.

4 years ago

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Verified Customer

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Erik Killeen, TX

They were really timely about getting back to me and it didn't take long to get an appointment scheduled. It was easy to contact them through their website.

4 years ago

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Verified Customer

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Bobbi P Saint George, UT

They were very quick in getting a plumber over here and the plumber was very good. They got somebody out there quickly, they were very kind when I called and very efficient.

4 years ago

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Verified Customer

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Cindy Tucson, AZ

They were prompt on providing me service. I called recently for my garbage disposal and the next day they dispatched a company who fixed it for sixty dollars.

4 years ago

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Verified Customer

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Jade Spotsylvania, VA

They are very quick and responsive but sometimes the repair people are not up to par. It sometimes takes several times to get an appliance fixed properly.

4 years ago

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Verified Customer

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Hoyt Morristown, TN

We had a few problems at first getting a washing machine issue taken care of. The last two claims I put in were taken care of promptly and everything went well.

4 years ago

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Verified Customer

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Amy Zuni, VA

The motor on our pool went out and the service man was here the next day and it was no problem getting it fixed. The tech was great to deal with and very personable and knowledgeable.

4 years ago

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Verified Customer

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April

They are always available whenever I call to get someone out there right away. The people that they contract with are excellent. I would recommend them.

4 years ago

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Verified Customer

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Ann

Since my house is older, they provide a service that is good. We've only had to use them once and we were satisfied with them because they were quick.

4 years ago

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Verified Customer

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Latara

They were pretty good with customer service. Our washer went down and we needed a replacement and they were able to get us money toward that unfortunately it did not cover what the cost of a new washer would be but we did get some support.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2020

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Verified Customer

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Patricia

My heater stopped working during this last winter and they were able to get someone out there to fix it right away. I was very happy with the service that I received.

4 years ago

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Verified Customer

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Cynthia

I had to use my warranty just recently for some plumbing and they was there within twenty four hours and did a good job. They are dependable and on time.

4 years ago

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Verified Customer

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Boyun

I recommended choice to my son and he will probably but it for his home in the next couple of months. It's really great and convenient because I can make a claim online.

4 years ago

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Verified Customer

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Roger

There were no delays and I don't have any problems with them. They covered a portion of what it costs to get aner dryer but didn't pay to have it installed but I pay less than what I paid before so that is to be expected.

4 years ago

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Verified Customer

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Kathy Grand Prairie, TX

We've got both really bad experiences and good experiences. The people that answer the phones are always extremely pleasant and they give you information about what is not covered. We had air conditioner problems and they've sent somebody out within a day or two.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2020

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Verified Customer

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Gigi Hitchcock, TX

The sink was clogged so I called and they immediately scheduled me and the guy came out as expected and fix the problem. They were quick and the guy was really good.

4 years ago

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Verified Customer

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Tommy Pahrump, NV

It came with the house when I bought it but it's been an excellent experience. Every Time I've called them up and asked for help I've gotten it and everything got fixed.

4 years ago

Choice Home Warranty Reviews