Choice Home Warranty: Read 46,127 User Reviews From Real Homeowners

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Victor V

Just submitted my first service request and they dispatched a plumber right away. The plumber showed up early and was professional, knowledgeable and gave me an estimated job time of 2 hrs but was done in closer to 45 mins.

8 months ago

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Lisa Hill

The service provider they sent out name Kade with Texan Electric was very courteous and did an outstanding job. We will definitely use them for work in the future. Great customer service!!

8 months ago

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Kumar Allamraju

They have assigned a technician within few hours of filing a claim. The service rep showed up on and fixed the problem. Very professional service. I highly recommend choicehome warranty.

8 months ago

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Khushi Jain

One of the best home warranty companies, that takes action right away. Issues are fixed and covered by Choice. From opening a ticket with choice to the fix is a smooth process. Very happy client from last 5 years.

8 months ago

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Trina Hall

The company takes a long time to answer claim requests. Often the technician does not show up at time of appointment. When you try to call the company assigned to the claim they are often non-existent. Its a hassle to keep going back and forth with the claim department and some of the companies. It always takes two service calls to get the job completed because the technician says they have to receive approval from Choice Home Warranty. This is often very awkward when you have to deal with setting up times with a tenant.

8 months ago

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Tricia Davis

I appreciate being able to make a claim online with Choice Home Warranty it was so easy. I had a on time experienced technician at my home within less than 18 hrs. Thank you Choice Home Warranty!

8 months ago

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Verified Customer

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Steve

HVAC mechanic showed up on time and performed the needed repair. Bryan from ARC Services was very professional and inspected my unit and got it up and running properly.

8 months ago

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Verified Customer

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Darrien

The wait period to get my gift card so that I can purchase another washer. I’ve been constantly going to the laundromat to wash clothes after my machine broke. The initial service call was great but when Choice told me that they were replacing my washer everything went downhill (gotta wait 30 days before they send me a gift card smh)

1 year ago

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Verified Customer

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Christina

I was able to get my refrigerator fixed I ended up having to hire someone to fix my water myself. They never did help me fix my issue and I’ve been without a washing machine now for almost 4 weeks. I spent thousands of dollars for nothing. I put two stars because it did sound wonderful and I suppose it may work if you have people around you that will work with this company but will not.

1 year ago

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Verified Customer

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Sandra Jane Richeson

We only had one incident where we disagreed with the outcome of the repair and payment, concerning replacing a hot water heater, but we were still glad we had a home warranty.

1 year ago

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Verified Customer

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Robin

We thought our dishwasher would be fixed and instead we were only offered $246 toward the purchase of a new one. This did not even cover installation of a new one, let alone the cost of the dishwasher, delivery, and hauling away of the old one. The new one will cost out of pocket over $500 not including my $100 fee for the repair person to come out. Very disappointed in my outcome.

1 year ago

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Verified Customer

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Howard

The last service order for my AC went very well however, my previous claim regarding a failed washer replacement was unacceptable. I was not adequately reimbursed based on your policy and it almost ended up costing me money. This was a very disappointing experience and for this reason I am not able to endorse Choice Home Warranty.

1 year ago

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Verified Customer

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Roseann

The people I’ve worked with have been just fine but I bought the policies on five houses for assurance that I wouldn’t have large out of pocket expenses. I’ve had to appeal two (of two) claims for what I felt were valid. I had to threaten to cancel the policies to get a partial payment on one and the other, that should have been covered, was denied. I am seriously thinking of going back to American Home Shield.

1 year ago

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Verified Customer

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Allen

I like how easy it is to make appointment and the reasonable service fee cost. That said, you get what you pay for. The service technicians aren't always the best trained, and CHW's willingness to pay for what's needed is often restricted/limited.

1 year ago

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Verified Customer

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Hoda

Choice has staff that don’t listen. They have prompt already prepared to them.. they keep saying the same things over and over and don’t care about how long it takes to get the job done. They also want every technician who comes for repair to call them for an approval before he can start the work. They dictate what he can and can’t do. If the price is a bit high for them, they will definitely turn it down and put a limit how much they want to spend not have fixing the problem is their priority .

1 year ago

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Verified Customer

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LVR

Shoddy and unfinished work. Unsatisfactory workmanship. The contractor that worked on my furnace left a lot of mess for me to clean up. Then I had to keep calling him back to rectify the issues I've been having after he replaced a part of my furnace.

1 year ago Edited April 24, 2025

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Verified Customer

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Jon

So far it seems like the process to get an appliance replaced is too complicated. Choice Home Warranty tries to cover the bare minimum they are required to instead of thinking about their customers needs first. Also, it is hard to determine what my coverage actually covers and how it is affected after filing a claim.

1 year ago

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Verified Customer

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Ian

I would not recommend this company to anyone. My most recent experience was with a washing machine. Filed a claim, technician came, “diagnosed” the problem. Came back a week later to “fix” the problem. It wasn’t fixed. Same tech came back 2 more times. Never fixed the original problem. Chw made me file a new claim (and pay another copay) to a different tech, after this one’s diagnoses they decided to buy out the washer because it was too expensive to fix. Apparently they think you can get an 8 cycle high capacity washer for $342 because that was their final offer. So when you figure in the $150 in copays for the broken machine chw contributed $198 toward a new washing machine. That is assuming they actually send me the “Lowes E-gift card” that takes 30 days to email. And don’t let them get you excited about their “dedicated claims rep” that just means you get to know the person’s name that is bending you over.

1 year ago

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Verified Customer

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Dario DeSouza

Outstanding support! I called in with a problem on my garbage disposal and in no time, someone came in, found it inoperable, and replaced. Thank you so much.

1 year ago

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Verified Customer

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Skyler

I had the worst experience with choice. After 11 days and two service companies of their choice coming out they still could not get their service companies to respond. Went 11 days without heat hoping and waiting they’d help. Asked for a supervisor to assist me expidite the issue and let me know my options and was told I’d need to keep calling in “hopes” I’d get one but could take hours. Finally i got a service company to come out who could replace it the next day and they refused to reimburse me. They finally said ok they’d offer $400 out of the $1200 I paid without explanation of where they got that number and the representative told me if I were you I’d take the offer and move on. I used to love them and recommend them but will never again. I even asked for a supervisor again to my case manager and have had no response.

1 year ago

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Verified Customer

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Jerald

I have been really impressed with choice Watanty company for sending out a repair company 3 times to repair my gas dryer and he replaced the belt and it didn’t run then they ordered a motor and installed it and it didn’t work so he tried a fuse and it didn’t work so they told choice to get a new dryer and choice told me a coupon would be sent to me in 21 days and I don’t remember seeing it so 5 days ago I asked to re send it and as of today I have not seen it so tomorrow I will ask for a manager and see how much longer it takes to close my case because I have a dryer working so I will not rate them well for not having a dryer for over 30 days

1 year ago

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Verified Customer

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Carisa

Was not thrilled with the company you sent out to fix my air conditioner and heating. It’s still not complete and they were paid. Four visits that they never showed up for they finally showed up for the one visit. They put the units in, the next day to chase them down to clean the ductwork so we could use them, and now we have sheet rock damage all over the bedroom that I need fixed and they were supposed to come back last Saturday not thrilled.

1 year ago

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Verified Customer

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Rebecca Trevino

I have had to use them a few times and every claim has been flawless and painless. Response is quick and service companies that have come out have been honest.

1 year ago Edited June 5, 2025

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Verified Customer

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Randy Robinette

Overall it has been great with the exception of 1 of the latest claims for my stove, I have been dealing with them since August. I have emailed , called and keep getting the run around. I called them at first to see why my check wasn’t cashed and if everything was ok. Now we are still waiting.

1 year ago

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Verified Customer

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Sharon Pasowicz

When I canceled I had 18 months left on my contract!! My contract dates were November 2022 thru May 9,2026. I paid $1590 for 3 years in full in advance which breaks down to $44.17 per month. My refund was only $310.83 which is only 7 months of payments. WHERE IS THE OTHER 11 MONTHS WORTH ($486.87) OF PAYMENTS??? I was told it went to pay for the service calls (on TOP OF MY $75 DEDUCTABLE) and parts. Hat the hay??? You are a Warranty company right?? So why are you keeping $458.87 of what’s left of my contract???

1 year ago

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Verified Customer

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Mike

I made 4 claims and only 2 got fixed, one was a refridgerator that I needed fixed and they turned it down, because of being in the garage and the other one was a septic tank pumping. They told me they could not find anybody. NOT GOOD

1 year ago

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Verified Customer

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Mehdi

Originally, I was referred to a no show repairman. On the second attempt, I received one smart and professional guy who came prepared and knew how to fix my icemaker in no time.

1 year ago

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Verified Customer

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Maurice

"Hidden fees" I believe that CHW Needs to have better line communication with the technicians that they to customers homes to do work..as well as letting the customers know upfront whom filed a claim, what or if any out of pocket expenses would be present

1 year ago

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Verified Customer

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Mary E. Sullivan

I have sent several times that I was very happpy with your service and could not continue for some reason not sure how to answer some of the qustions!! Mary S

1 year ago

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Verified Customer

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Terry Allen

The communication with the repair person, us, and Choice was slow and somewhat confusing. Ultimately the problem was solve and I learned a lot about how the policy works, which I would have know if I had read the "fine print"

1 year ago

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Verified Customer

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Fredric

A/C unit was replaced as soon as possible and reimbursement was paid within 30 days. Technicians took care of all required invoices and requested paperwork.

1 year ago

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Verified Customer

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Amy

UNACCEPTABLE -- Up until now we had great service with Choice Home warranty. We have had a claim pending for a gas dryer since September and still not resolved. You have contracted with Sears Repair service and have set 5 appointments that are no shows; we don't get a cancellation notice until sometimes after 4 p.m. This is UNACCEPTABLE. My husband has taken off 5 days of work to be there for this service call. You need to get someone else to do your subcontracting. This is deer season, he's is livid. What is going on with this? Now they've reset it for Tuesday 11-26. Thanksgiving week. I am really disgusted. Sorry to vent, this is not acceptable. If I hadn't paid over $2,000 for this warranty I would have retained my own repair person and doing laundry at my own home for the last 2 months. Going to the laundromat or hanging things up on a hanger to dry is getting really old. You need to address this situation.

1 year ago

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Verified Customer

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Jeancharles

You should know, because I voiced my dissatisfaction when appealing a claim. It was for a dishwasher, the first tech came, took the part and never followed up. The second one came over, and processed the claim. It was denied! She was very surprised herself. I first spoke to a claim specialist that told me that it was because the part was missing , and it was my responsibility based on the contract! We argue because I told her it was your tech that you sent, who took the part. Then spoke to another Manager who told me that it was not that, but because it was not normal wear and tear. I googled it, and a lot of people had the same issue, so? I wanted to cancel my insurance with you, but I was told I would not get any refund? This is not what I was told when someone convince me to buy it for three year, with the assurance that I could cancel anytime, reason why I bought it for three years. Next I order the part myself, ($50) and fixed it myself. The result: I am a very upset customer, (Real Estate Agent) for a very small intervention that you did not cover for lame reasons.

1 year ago

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Verified Customer

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Dave

The policy does what it is designed to do however you have to be willing to put in the time and energy to get things resolved correctly and quickly. It is rarely a smooth and quick resolution.

1 year ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While a technician was sent quickly for my heat pump issue, the temporary fix they provided didn't resolve the ongoing leak, leaving me frustrated. Additionally, the electrician sent for outlet work was not confident, and I was denied a second opinion. I struggled to get a refund for the initial service, which added to my dissatisfaction. Overall, I found the support lacking.

1 year ago

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Verified Customer

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John

I've had mixed experiences with my insurance provider. While they send technicians quickly, they often deny coverage for necessary repairs, leaving me to foot the bill. Recently, a technician fixed my heat pump but only provided a temporary solution, and I'm still dealing with a fuel leak. It's frustrating knowing I'll have to call again for another service.

1 year ago

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Verified Customer

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Laura Lazar

I feel like it's worth it, but often difficult to get the right person out for the job. Also, even if a repair was approved, I would have to pay a significant out of pocket amount for "uncovered items". It took 8 visits and as many months to get my refrigerator fixed. While it was covered, it was done very inefficiently.

1 year ago

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Verified Customer

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EVERETT FREDERICKS

What disliked was the fact that choice did not correct/fix my 'stopped-up' toilet issue!! Someone from choice needs to explain why. Choice is rated as #1. Do I need to change service?

1 year ago

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Verified Customer

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JTD JTD

The technician visit was not as quick as I hoped, but Choice got the request out quickly and followed up with me on the status. Happy with my experience!

1 year ago

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Verified Customer

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Sammy Nichols

I can get faster service on my own. Not saying cheaper service. But when you file a claim on a garage door opener and you get a service appointment for 2 weeks later. And they think that's a service?? You would think customer service would reach out to you and see if like maybe your car is locked in the garage and you would be without a car for that long. No there was no communication at all except feedback requests. Well here is your feedback. I never give feedback until the service is complete. But you wanted it so here you go. Effective immediately i want my contract cancelled. Do not attempt to charge my card again.

1 year ago

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Verified Customer

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Gloria

A repair on my washer was completed professionally and very courteously. I was very impressed with how knowledgeable and efficient the technician was.

1 year ago

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Verified Customer

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Beth

I am extremely DISSATISFIED with this service. Not only is customer service lacking, the contracted service providers are also of inferior quality. The AC company told me I had a loose wire connection and waited 3 days to tell me they were denying coverage. I had a different company evaluate it. They told me it was a burned mother board. When I called them back, they refused to covet it as I did not have THEIR contractors evaluated it. I live in Florida with my 90 year old mother and pets. Two weeks without air after 2 hurricanes is NOT ACCEPTABLE. Currently I have now been waiting 3 weeks for an electrical repair. It was approved but yet again the inferior contractors did not initiate service once they were advised, made appointments to do the service and failed twice to arrive. When I called, I was told they had skipped my house as they did not have the outlets or switches on the work van. The second time they never showed up. Neither instance did they bother to notify me. As soon as this service is completed. I will be canceling and demanding a refund. To add insult to injury, my case manager has yet to return a phone call or an email. Thus company and its contracted service providers are awful. I am extremely disappointed.

1 year ago

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Verified Customer

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John

My 1st ever claim was very confusing with the emails that were sent to me. CHW kept giving me appointments for the repair vendor that were not correct. I finally had to coordinate with the repair vendor directly. The claim was completed in a timely manner and the repair vendor was amazing.

1 year ago

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Verified Customer

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a scammed customer by CHW

choice home warranty does not care about their customers!!! we have had our air conditioning down since July and they keep setting up service with vendors who no longer work with them. My microwave have been told to them by a Sears technician that it needs to be replaced and yet they have not given me a replacement and it’s been over two months now. They will not let you speak to a supervisor to have this escalated to get taken care of. Choice Home warranty is so terrible that my wife and just want to take a loss on our prepaid warranty and just pay everything out of pocket. We have wasted our money and a lot of time

1 year ago

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Verified Customer

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Rosemarie Averhoff

I am very satisfied with Choice Home Warranty. Every claim was handled quickly and efficiently. Contractor were on time and got the repairs done. Thank you

1 year ago

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Verified Customer

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Jimmy

When I submitted a request for service on my refrigerator, you contacted a service man and he came to my house two days later and performed all work required to repair it.

1 year ago

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Verified Customer

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Carlos

Contacted Choice Warranty to schedule a home visit to diagnose a Samsung fridge ice maker not working. The third party vendor scheduled for morning showed up at three in the afternoon after I had been waiting almost the entire day. The tech had a bad attitude and unfriendly demeanor. Without much diligence he told me a new ice maker would have to be ordered. He told me someone from his office would contact me to schedule the install. Choice Warranty contacted me and told me they would not fix it because “it should be Samsung’ responsibility not Choice to replace the faulty ice maker” I was charged $85 for nothing as the third party vendor didn’t even spend 15 minutes to look at the fridge without doing anything physical to earn my money. I feel cheated out of my hard earned money. I don’t know if the grouchy tech had anything to do with the adverse report as he left my house clearly disgruntled after learning he had been given a parking citation for unlawful parking on my street during street sweeping hours.

1 year ago

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Verified Customer

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Julie

Sprinkler head in ceiling burst (cold weather); tech came but couldn't repair. Kitchen faucet repaired promptly. Hot water heater repaired promptly. Refrigerator claim denied; appealed--after 10 years of working properly, defect couldn't have been anything other than normal wear and tear, but appeal denied. I'm unhappy!

1 year ago

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Verified Customer

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Alison

We chose Choice Home Warranty because of the reviews online. However, we have been nothing but disappointed with the service. Basically, we need our water heater replaced. Choice has sent 4 plumbers to our house (at $100 per visit), each of whom has said the heater needs replacing. Choice has refused to replace it, even though the plumbers said it could start leaking at any moment and flood our house. Not only that but their customer service canceled appointments without telling us. They also denied claims and didn't let us know, we had to call them and ask why. They don't disclose what the plumber said when they denied the claim, even though the plumbers have said there should not be a way for them to deny it. When we submitted claims, we got emails saying someone will be coming between a certain time but when that time occurred no one showed up and we'd get a call from that company saying that Choice never scheduled a time but submitted a request. Overall, the process has very unpleasant and unhelpful.

1 year ago

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Verified Customer

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George

Not sure how to rate. They responded quickly, assigned a technician but my washing machine is still not fixed. I filed the claim on 8/20/2024. IT is now 10/23/2024 and still not fixed. I even spent $40.00 on an old washing machine so we could wassh clothes

1 year ago

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