Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Barb

The quality is not what they said. The first time I called it was for the AC. I called on a Friday and they said they could get someone out on Wednesday. I took they day off but they had deleted it and didn’t notify me that the electrician wasn’t coming. It was a real simple fix that done in five minutes.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Verified Customer

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Archie

They’re pretty good. I would recommend them. They take care of any situation. One thing I didn’t like was they couldn’t replace a couple of appliances, it is only partial. We’ve still been satisfied.

3 years ago Edited January 10, 2024

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Farah

I do wish choice would cover things that other companies cover like faucet cartridges but they are pretty quick to respond and get a technician out in a timely manner. All the technicians have been very good.

3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

When searching for home warranties I found that there service is one of the lowest so the value is great. I am still waiting for my dishwasher to get repaired because they had to place an order for a control panel.

3 years ago

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Sue

A little bit high priced but that is probably average and they are pretty attentive and they’ve done everything requested, though we weren’t happy with the first company they sent out so they sent another company.

3 years ago Edited January 10, 2024

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Verified Customer

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Lonnie

The quality of the people is pretty good but getting someone to come out and do the work is middle of the road. I had some issues with repairs last year. It took three or four phone calls in ordered to get it straightened out. Everything was made right eventually.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 21st, 2020

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Verified Customer

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Namon

Dishwasher went out last month and they gave me the money to replace the dishwasher. They respond rapidly and quickly approved for the new dishwasher.

3 years ago

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Verified Customer

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Newton

My AC unit went and they got someone here quickly and it was great service. They are very responsive and they work with you to get things resolved as quickly as possible.

3 years ago

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Verified Customer

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William Dallas

In greneral, they do a reasonable job. It is frustrating to call and have to wait days or even weeks to come evaluate the broken appliance. Then, it may take more weeks to get the appliance fixed

3 years ago

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Verified Customer

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Dominick

Sometimes they are good and sometimes they are not so good. The service people they send sometimes are not good but other times they are. It’s hard to get service but it is a decent price so it is worth it.

3 years ago

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Verified Customer

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Gwen

Have had great experience working with them. I love the guy that came out and that they responded in one day. I was very pleased the one time I used it.

3 years ago

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Verified Customer

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Alex

My microwave broke and they got the replacement parts and fixed it and my microwave works now. It did take a while because the parts had to be ordered but the service was very nice and I was happy with everything.

3 years ago

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Verified Customer

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W

The job was completed and the problem was corrected. All my issues have been taken care of in a timely fashion. There have been no negative interactions.

3 years ago

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Verified Customer

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Chad Hackler

Choice has always been expedient in responding to our claims and thankfully all of our claims have been approved which is exactly why you purchase a home warranty.

3 years ago

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Verified Customer

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Charlene

My last couple of experiences with choice home warranty have not been nice. I had a warranty service on my washing machine and it took them a whole month to find out if they would fix it and order the part and it is still not fixed so they gave me money to buy a new one but they only gave me three hundred twenty five dollars. I do not get quality service from them. I had another incident where my pump went out and they didn’t pay for the part.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2020

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Verified Customer

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Jim

The last time I used the warranty, they showed up quick and fixed the problem. I put in the claim for the fridge and the next day they came. The actually seem to care.

3 years ago

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Verified Customer

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Gabriele

I am pretty happy with the service because they took care of my air conditioning in the summer time. They did a marvelous job with that. I was disappointed that my porch was not covered and nobody came out to look at it.

3 years ago

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Verified Customer

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Susan

I’ve used my warranty three times over the last four years. Each time it has been fine and successful. The difficult part is not being able to talk to a person once you put in your claim. Still it is very valuable.

3 years ago

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Verified Customer

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Joyce

Customer support has been able to answer my questions and point me in the right direction. They are able to fix my problems. My two experiences have been successful.

3 years ago

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Verified Customer

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Elizabeth

I chose choice home warranty because it has a lower up front copay. I’ve had no issues with them. I was able to go online and get my account info and submit a claim.

3 years ago

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Verified Customer

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Elisa

Choice has really improved their customer service. The last experience I had with them was fantastic but in the past it was not so good. The response time was really good and the follow up was even better.

3 years ago

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Verified Customer

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Peter

Definitely a good value. My AC has gone down twice and within 24 to 48 hours they have somebody out here. They’re actually fantastic. I would definitely recommend.

3 years ago

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Verified Customer

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William

About three weeks ago, they solved my problem the very next day. They knew what they had to do. Customer service is very courteous. I was very impressed with the service.

3 years ago

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Verified Customer

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Patricia

Everything has been okay except one of the items that was fixed is now broken again so I had to call them again. Customer support does listen to me and do everything I ask them to do.

3 years ago

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Verified Customer

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Nancy

I thought they would be a very good company based off of what I saw online but I did have a disappointing experience with them. They were unable to get a repairman for me. I had to get my own repairman and they said they would reimburse me but that never happened. Some people they have on their list for my area are not really highly qualified.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

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Verified Customer

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Brendon And Brooke

When I had a plumbing issue it was resolved the very next day. They are very prompt in finding workers to come out and solve the issues that we're having with our home.

3 years ago

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Verified Customer

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Bill M

I've used Choice Home Warranty for years. They always come through when I need items fixed. I've gotten my compressor and air conditioner fixed, and they always come through with the money needed to pay for those repairs.

3 years ago

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Verified Customer

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Anonymous

Their customer service team needs some improvement and organization. Once when I called customer service, they told me a service tech would come one day and then they had actually been scheduled for the next day. I wish their customer service was more precise.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 18th, 2020

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Verified Customer

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Albretta

Every time I've called to submit a claim, service came immediately. The contractors are courteous. I will refer them to anyone becuase of how courteous and prompt they are.

3 years ago

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Verified Customer

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Floretha

The people that have come to me have been very nice and they were all very professional. When I had my problem, they were right there with no hesitation to take care of it.

4 years ago

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Verified Customer

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Cynthia

They get it done quickly and they get it done right. I am very pleased with the people they have sent when our heat and AC went out. They were absolutely great.

4 years ago

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Verified Customer

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Raymond

7 years I was with American Home and Choice offered me a lower price for yearly premium as well as the claim fees but I have not received the proper customer support I should have gotten with them. The denied my clam when my AC was acting up. I got me attorney involved and they told him it was because my AC had a pre-existing condition, which was rust which makes no sense.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Oct. 27th, 2020

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Verified Customer

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Joan McCullough

We had a problem with our hvac. Although it took about a week to get it fixed(thanks COVID/19). They were able to get someone out to fix our unit with no further problems!

4 years ago

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Verified Customer

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Anonymous

Our air conditioner went out so we called them. It took a while to get somebody over here but they were very good about it. The person was very polite and got the work done.

4 years ago

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Verified Customer

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Gregory

Someone was sent out fast and they were professional and able to get my air conditioning running in a short period of time. I switched from American Home Shield because I did not like the services provided by that company.

4 years ago

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Verified Customer

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Bruce

So far it is worth it. We had a problem with the icemaker and the service man came out and fixed. They could not find anything wrong with the washing machine so one experience has been good and the other not so good.

4 years ago

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Verified Customer

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Beth

It is less expensive than other plans but the one time I tried to use my warranty it was frustrating. Nobody came to do my job. I feel like it is hard to get service. Also I was told I was fully covered for the AC and I still had to pay $900 dollars and they covered the rest.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 22nd, 2020

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Verified Customer

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Shellie

I’ve used the warranty a couple of times. The first they came and fixed it about a week later. I am still waiting on a check for my washer. They are supposed to give me three hundred bucks.

4 years ago

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Verified Customer

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Hebri Ballal

Choice Home was recommended by my broker when we bought the house. The only time I’ve had a significant issue, the technician replaced the coil of the air conditioner, though he wanted to replace the whole unit. So far it is working okay but I don’t know how long it will.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

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Verified Customer

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Anonymous

They’re not reliable. I had a negative experience with them. I was denied and they gave excused about the fine prince I didn’t know would disqualify me from being approved. As soon as I can I will shop around for another company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 22nd, 2020

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Verified Customer

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Nancy

It takes a little long sometimes. Overall I think they do a good job though the person who came for my washer was rude. I had some problems with the dryer that they couldn’t fix so they gave me money towards a new one.

4 years ago

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Verified Customer

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Forrest And Lauren

Seems like a good deal. There is always room for improvement over the phone. It is kind of hard to get through some of the menu options. They fixed the air conditioning and that is what it really is about.

4 years ago

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Verified Customer

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Thomas

The plumber choice got out here fixed our drain stoppage and was very helpful in getting the pressure up on the other faucets. They responded quickly.

4 years ago

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Verified Customer

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Danny

Quick response by people that are very knowledgeable. Great service, my dryer runs like brand new again. Very polite technicians that are well trained.

4 years ago

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Verified Customer

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Thomas

A month ago my air conditioner broken, in florida, and a technician was scheduled for two days later. They were responsive and did what they promised.

4 years ago

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Verified Customer

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Anonymous

Within the last month I had an issue with the water heater and the initial technician came out and diagnosed the problem but he never came back out to fix so we are still waiting for it to be taken care of. I am still waiting for another technician to contact me.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

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Verified Customer

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Anonymous

I’ve had very good results. I’ve used them four or five times and each time, they catered to my needs. They found contractors, except once I had to find my own, but generally they did well.

4 years ago

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Verified Customer

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Ann

I trust the people they send because I’ve never had a problem. I have been very pleased with the people they’ve sent. I would recommend them very highly.

4 years ago

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Verified Customer

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Cassandra

My overall experience with them has been very positive. My dryer went out. I contacted them. They were very helpful. Customer service was very knowledgeable.

4 years ago

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Verified Customer

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Jane

The service people have been on time and done their jobs. They have been very good. There have been some unexpected expected expenses and we’ve had to contact the case file manager because we are on a fixed income.

4 years ago

Choice Home Warranty Reviews