Choice Home Warranty: Read 46,198 User Reviews From Real Homeowners

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VC Jones Philadelphia, PA

The last few claims I’ve put in, they tried to send me a technician I previously complained about and seem to have issues finding technicians within 24 hours like they used to. I typically only make claims related to the plumbing, so I’ve been fortunate enough to be able to have the same plumber in my home for these claims.

2 years ago

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Kim San Diego, CA

The service was great! Very nice service technician and knowledgeable. I'm glad that this warranty company was recommended at an office meeting by other agents.

2 years ago

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Linda Yorba Linda, CA

They like accepting your premiums, but paying out is another story. I am totally disgusted by their lack of professionalism and difficulty resolving my claim. I sent a letter to their legal department and president, James M. Their escalation department is useless and when I requested to talk directly with legal, I was denied. They don't take calls! My claim was denied because they tried to claim my problem was from misuse, which was ridiculous. I have two experts, including their own technician who said it was "normal wear and tear". Obviously I don't plan to renew my contract. I'm sure they will be glad to see me go, but I have every intention to provide a detailed YELP review, and hope others will benefit from my poor service and stay clear of this company. I will also pursue through the courts and plan to keep the public updated via YELP. They don't even deserve one star! Linda Kaidin Policy# 767325506

2 years ago

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Verified Customer

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Rhoda Barrington, IL

Their idea of replacing a broken appliance is to offer you Half of the retail value and then give you the amount in Lowe’s gift cards that you get a month later in the mail. Like their valued customers should go without a refrigerator for a month waiting for the gift cards to arrive! Or having so many exclusions on an air conditioning system that you end up paying over half the amount to replace a comparable unit!

2 years ago

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Lynn Brookings, OR

Thus far I filed a claim with CHW at the end of July. I received a CHW Processing Claim email on Aug 4. On Aug 10 an American Appliance Repair representative came for an appointment. A week went by and I had not heard from CHW or AAR. I called AAR and got no response so I called CHW and was told that AAR had not sent a diagnosis. On Aug 24 I received an email from CHE stating the claim was authorized for repair. On Aud 28 I received an email from CHW that you received a diagnosis. On Aug 30 I left a message with AAR that I would be out of town for a week. On Sept 8 I called AAR and left a message that I was home. I’ve left two other messages with them without any response. When you send me an email requesting a rating as you have many times. I feel there should be something to rate. So far I am out another $85.00 with no results.

2 years ago

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Verified Customer

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Barbara Crockett, TX

I am extremely dissatisfied with the service we received so far. I have submitted 3 claims and not one has been resolved yet. The A/C unit has not been fixed yet, the Tech's have been out 3 times and are to come back sometime this week with the part they THINK will fix the A/C. You sent a Tech out to take a look at our dishwasher. He said it needed a part that he would need to find and never heard from him again. Then I get an email from you stating that the dishwasher situation has been resolved. How is it resolved? No one contacted me to explain that to me. You sent a Tech out to take a look at our water heater that is leaking and you refused to let him fix it. So, our water heater is still leaking badly and ruining our floors and walls.

2 years ago

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Terry St. George, UT

I've only had one claim. The total cost would have been about $1,100. Choice decided to pay for about $500 of it. The rest was "wear and tear" on the washing machine. They could have decided that it all was or none. Bottom line was that wear and tear is what you pay for on a home warranty. If everything is new, you don't need repair. I'll go with another company when Choice finally expires.

2 years ago

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Tony Mangione

Your service is not as advertised. Repair or replace you make it so easy on the ad on TV. However it’s a lie. You wanna replace my stove top and give me $300 when you can’t find a stove top equal to that where the four or 500 bucks at Lowe’s wanna give me a Lowe’s gift card Plus they want to pay for installation. That is absolutely ridiculous. Your company is horrible. I’m definitely gonna change my companies. I’m waiting for a phone. Call your representatives and Management. I don’t get a phone call from them. I will blast this all over the Internet and any of my friends that have this , I’ll talk him out of it.

2 years ago Edited October 18, 2024

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Robert Best Fort Bragg, NC

It seems a good value for the money when the contract is followed. Communications are quick but ambiguous and follow through has been poor. The live agents seem friendly and helpful but there seems to be a disconnect between the assurances I am given and how things play out.

2 years ago

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Tieraney

In August of this year, I think it was August 8, they sent a man out for plumbing and he got the service fee and never showed up again. He also told me several times he was coming and never called or showed. He told me since my toilet was stopped up, to not put tissue in it, but to put it in a plastic bag and throw it out. There was water leaking from under my toilet and as of right now, I spoke with them today, and there's sewage leaking from under my house now from the toilet being stopped up for so long. And I spoke with someone several times and tomorrow I'm supposed to speak with a case manager. I've also spoken with someone today and they called the plumber and had the plumber call me and he told me he couldn't make it because he had no truck to come. So that's been my experience.

2 years ago Edited September 20, 2023

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Verified Customer

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Iva Grove City, OH

They sent a repair man right away when my air conditioner went out . I was very thankful for their quick response because it was during one of our really hot spells.

2 years ago

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Verified Customer

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David Carter Hubert, NC

Very quick. Once claim was filed, I had an appointment scheduled within 24 hours. The service technician was very professional and had my dryer up and running in an hour.

2 years ago

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Verified Customer

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Nicollette Pauksta Charlotte, NC

Unable to have clear conversation on phone with representative related to background noise. The vendors have stated it is a challenge to work with Choice Home Warranty and have provide other warranty companies information that are easier to work with. Had to find my own help, because of lack of prioritizing an urgent concern Too many small print ideas, that limit products covered. The company should have someone assess the home systems so it is identified what is and is not under warranty, versus stipulating after there is a concern with a home system/appliance. This company has many areas of improvement.

2 years ago

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Verified Customer

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Janice Wilson

Choice Home Warranty 2022-2023 Poor! Placed repair claim for both our Stove and Dryer 7-08-23. Scheduled technician on 07-11-23. Technician came promptly on time scheduled and diagnosed problems with both the dryer and stove. CHW said they needed to be replaced. Tech said CHW would reach out to start replacement process. Well CHW did not provide the adequate replacement value to replace my appliances $350. Had to argue my claim and still felt it was not enough to replace as per their stated in contract the offered $450. Week later I continued to argue and received approx $600 for stove but still only $450 for the dryer. Per CHW website claim update says i received funds in lieu on replacement. Not USD funds but the only offer was LOWES gift cards for replacement not USD and at these prices it doesn’t even replace my model but any BASIC model at LOWES. Very Angry and the frustrated with claim replacement. Next Our A/C went out since 7-18-23 and a technician would not be not available until Thursday 7-27-23, 9 days in 85-95 degree temperatures. Ridiculous! This is second time that they are unable to provide timely service. One month ago I also had A/C problem and had been waiting in 100 degree temperatures for 4 days complained and still no technician assigned 7 days, I finally called the contractor who had come out the year previous under their contractual program and he showed up the next day! 9 days later is Absolutely poor service period. Will not be renewing another 6 years if this is what they call timely service. Oh by the way my left lung is paralysed and doesn’t function well in EXCESSIVE HEAT or BAD AIR QUALITY conditions, We’ll guess what, Both apply here🤬

2 years ago

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Verified Customer

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George Colorado Springs, CO

Our appliances are all “high end”. We just discovered that if replacement is required, they replace with builder’s grade appliances. Had we known that up front, we would not have purchased. Hopefully we will never need that situation

2 years ago

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Verified Customer

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Jack Olson Red Springs, NC

On my first claim I lost about $30 the difference between what I received and the cost of a new appliance. The second time I made out okay on a new garbage disposal. But this doesn't include the cost of my contract.

2 years ago

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Verified Customer

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Laura Chicago, IL

Without a doubt, a home warranty that gives you peace of mind, knowing that they will handle your call quickly when the need arises, just as they did in my case.

2 years ago

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Verified Customer

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Chris Palatka, FL

Choice Home Warranty is the best warranty company. They have been quick to find someone to fix whatever needed repair. The service has always been good.

2 years ago

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Tina

This last experience was great. The Plummer that came was wonderful and efficient. The first year working with your company was a complete bust! I’m not sure why I even gave you a 2nd chance, but I did. If all contact is like the last I will keep this service.

2 years ago

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Verified Customer

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Michael

I got feedback quick, but they didn't get to it the day of the repair fast, but they still showed up. This was my first time using my plan since I renewed it.

2 years ago

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Verified Customer

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Cynthia

I refer quite a few people to Choice Warranty. I needed to use my warranty last week. My air conditioner went out, 24 hours they were there and had it completed.

2 years ago

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Verified Customer

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Mark

They got a repair person out here right away. About a week ago my washing machine broke down and within a day they had somebody out here and had it fixed and runs great.

2 years ago

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Larry

They're always willing to help. But they should cover things that they don't. I have problems with my hot tub and I've read through the policy to see if there's coverage for a pool and a spa, but my spa was not connected to the swimming pool, so they wouldn't cover it. So I was upset about that.

2 years ago

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Verified Customer

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Joseph

The bathroom was leaking, the toilet was leaking, and they fixed it within two or three days. We live in a rural area and it's hard for them to get somebody here all the time, so that's why I give them a 4.

2 years ago

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Verified Customer

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Loretta

I thought I was getting a good deal, but it was waste of the money. I should have kept my money and paid for things as they came up. They're extremely hard to get a hold of by telephone. I had to go through so many hoops and leave so many messages, it was ridiculous. I finally talked to somebody, but that was days after I started calling. I needed a new refrigerator and the technician that came determined that it could not be fixed, so I was told right away that I was going to get 490 dollars to buy a new one. But then I found out that I wouldn't get that money for 30 days. So I was calling to appeal because it's a refrigerator, not a microwave. I'm disabled, so I can't get out to get fresh food every day. I can't live without a refrigerator, and they told me to get my family to go shopping for me. I don't have a family. I'm getting upset all over again just thinking about it.

2 years ago

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Verified Customer

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Linda

It takes them a long time to send somebody out. And they don't fix it when they come. And now, with my air conditioning, I've had four different people out and had to pay the 45 dollars four times and now they're coming again because it still isn't fixed.

2 years ago

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Verified Customer

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Albertha

I bought my residence a year ago and my sister bought the warranty for me as a gift. Every time I need services, there is always a delay. And it's so hard to get a tech in this area for when things go bad. This past week I needed to use my warranty for my air conditioner unit and I kept calling them and they said it's 24 to 48 hours. I kept calling back and they still hadn't found a tech for this area. They said the other choice was to file a claim, so I found my own tech. It's just an ongoing situation every time I have something break down.

2 years ago

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Verified Customer

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Michael Lovetro Phoenix, AZ

CHW Attended to my claim promptly. The technician followed directions and was courteous, friendly and efficient. He solved my issue without any problems.

2 years ago Edited September 20, 2023

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Verified Customer

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izymassage Evans

It's taken a month with, 2 weeks to get a repairman here, then TWO more weeks for him to return. That would've been TOMORROW BUT, since they're telling me THEY ordered a part, new ice maker unit, for it to be delivered to our home. I've had no part arrive here. (After the first service call, and the tech kind of mentioned maybe the part wasn't available- I researched on my own. First, I found after market units available on Amazon and other sites. THEN I actually called Whirlpool and they could've shipped the part next day!!!!! Like I said, it's been TWO weeks for the part.). Today I get a call while driving, and electronic voice call with a bunch of blah blah. It gives me the option of yes for tech or no for tech. HOW DO I KNOW??? I looked at the Sears website tonight and see "cancelled". What exactly does that mean?? They was something from that electronic voice earlier saying I could reschedule a visit so I looked that up- NOTHING TIL THE 25th OF SEPTEMBER!! This is a bit ridiculous. There's something missing here, the part's available and HAS been... and it's going to be a 1 1/2 MONTHS,..... maybe! First off, 2 weeks for a tech to even show up and all they gotta do is touch the touch screen in a couple places and IT TELLS YOU WHATS WRONG. Best sent me a review email, I wrote out a lot of all this on my research etc, but when I went to send it, it now wanted a User and Password. I left the site.

2 years ago

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Verified Customer

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Rick Moody Montgomery, AL

Took several weeks to assign a technician to emergency claims on ac , plumbing , water heater . When calling about a claim, seems I always got a claims specialist that I could not understand and they could not understand me . Much too restrictive on exceptions to coverage when problem was not caused by me and/or out of my control . Worst problem is response time .

2 years ago

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Larry M Evans, GA

Quick response. I did have an AC issue and the repairman said the last person sent from Choice put in the wrong capacitor. I am a little concerned reading reviews that when it is a major repair, it won’t be covered. I won’t know that until it happens though.

2 years ago

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Elaine Scottsdale, AZ

Coverage is so limited. Have used them for four incidents now, and not a single one was 100% covered, even with paying the $75 required payment for service. For air conditioning response, it took two days to just have a company call to schedule a visit, as the temperatures were over 110 degrees.

2 years ago

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Shannon Woodway, TX

This was the worst service you could expect. Our AC went out on 8/16. I put in a claim. For two days they could not find service for us. We do not live in the country—we live in a pretty good size city. They finally offers us reimbursement. We had to find our own service technician. He had to submit his findings then get approval—which took over 12 hrs. They then approved everything except $75 because when the tech wrote all the things that was needed to solder the hole that let the Freon out he ended the word with misc. They do not cover misc. It was 110-112 degrees in Texas. When I called customer service multiple times it goes to what I assume is another country and you get canned, scripted replies. Not a great experience and I do not Recommend. I will be really surprised if this review gets seen by anyone but whoever deletes it. I still as of 9/12 have not received my reimbursement

2 years ago

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Verified Customer

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Stephen College Station, TX

I had high hopes as I engaged this company. We were told if something broke, it would be repaired or replaced. I knew we would have to pay the $ 75.00 to get the inspection, that was in our contract, but when Choice Home Warranty said the item could not be fixed and it had to be replaced, they only offered $ 191.00, in a gift card from Lows Home Improvement Company. That didn't even give me the option of shopping around to get the best deal. It was my responsibility then to hire someone to install it After my initial complaint, they didn't offer to give us more money, but did offer to send me a check in that amount so I could find a better deal. After accepting the offer of a check, it was difficult to get in contact with the company. It took over a month for them to get the check to us.

2 years ago

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Verified Customer

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Jamie Mangham Prattville, AL

I do not like anything about your company! We have paid in full for our home warranty and have nothing but a horrible experience the first time we try and use it for our broken AC unit. We had to endure 3 total weeks without AC in the hottest part of the summer, on top of me having to have surgery and come home to a smothering HOT house! Not to mention I have health issues that make me super sick if I get overheated! So you can imagine how I was feeling during the time without AC. I would never recommend your company to anyone!! I’m a realtor and have used your packages for some of my clients and I will never refer Choice Home Warranty to any of my future clients! I’m sure you get the point by now! You’re company is horrible!

2 years ago Edited September 19, 2023

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Steve Schafer New York, NY

2 years ago

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Rebecca Chao Longmont, CO

While I appreciate the coverage that Choice Home Warranty provides us, the process and length of time to get a service appointment, the process of actually getting the repair work done (approval, etc.) and lack of information/support for current customers on the website is abysmal. The service process has continued to deteriorate since we have had our policy. I would purchase a policy for a family member that is a new homeowner if these processes were consumer driven, however, they are not.

2 years ago

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Verified Customer

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Jacquelyn

You advertise you will repair or replace appliances. However if you need to replace the appliance you will only pay the wholesale price. Very few of your customers can buy an appliance for the wholesale price. That is false advertising and I am looking for another home warranty.

2 years ago

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Derrick Jonesboro, GA

I switched to your company because I heard very nice things. 6 months after signing up, we need service for our refrigerator. It was hard getting someone to come out and then when I tried to speak to a manager, he was very rude. The water was leaking through the floor and when I called to see if it could be escalated, I was treated as if I shouldn't have called and asked for him.

2 years ago

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Rhonda

I needed to use my warranty on my dryer. I've been waiting two weeks now for this appointment. They called me this morning and he was due to be here and they told me they had to reschedule. They can't get to me till next week.

2 years ago Edited September 7, 2023

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Verified Customer

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Donna Cooley Las Vegas, NV

Technician was amazing and did “temporarily “ fix my problem but I am now waiting on a part that had to be ordered. It has been a week and I have heard nothing. Hard to believe an electrical company does not keep circuit breakers in stock. Disappointed.

2 years ago Edited December 13, 2023

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Tanice Hinton Cumming, GA

Could not get service for 5 days in very hot weather on air conditioning. I have disabled person at home and it was an emergency. I had to get my own repair, and Your overseas customer service gave me a hard time about paying the amount covered my service.

2 years ago

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Verified Customer

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Jim Thomasville, GA

Talk a good story. Had an issue with my microwave only problem is it’s 14 years old and 36” wide. Problem they don’t make that size anymore so won’t fix it and money they allow won’t cover replacing it either (if they even made them). Trying to make repairs myself with money allowance provided only haven’t received check yet.

2 years ago

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Verified Customer

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Laytania St Louis, MO

Service response was fast and person who came out was nice and professional; however, my microwave still does not work and that is why I gave three stars instead of five. Not sure how I have a service questionnaire when service not complete.

2 years ago

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Verified Customer

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Curt

No empathy for some cases, like my A/C went out 121 degrees, should have had it fixed immediately then worked out the paperwork. Had to find my own tech, looking at the reimbursement it appears to be different from the actual cost less my $65.00. I will wait for the check to see if it is correct.

2 years ago

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kevin Goldstein Dallas, GA

I have had them for 3 years and filed claims 3 times. It is a nightmare. The customer service is horrible! I had plumbing stoppage in all toilets sinks and tubs. I had to call 4 and 5 times a day. It took 10 days to get someone out to fix it. A few weeks ago I had a pipe leak in my wall between dining room and garage. After 2 days they assigned to to someone to come out 10 dats later. UNACCEPTABLE!! I called numerous times asking for a manager , never got a call back due to all the claims. I asked if they were going to pay for wall damage and give me new hardwoods they said all they cover is the leak. They do not care how long it takes. II called and told them there were 200 plumbers in my zip code who can come today, they would not call. What they do is pot job on a board at low low price and wait for someone to accept it. Good reputable companies don't settle to be paid poorly for work. Stay away from them unless you are prepared not to have your proeblem fixed and a fair amount of time.

2 years ago Edited September 13, 2023

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Verified Customer

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Ann Yetter

Received a gift card at Lowe's , under priced and had to wait several weeks to get it. If it had been my refrigerator that they were replacing, instead of a microwave, I really would of been up a creek! I did not put ' Amazing "down there.

2 years ago

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Brian Comiskey Brooklyn, NY

When I needed my washing machine fixed , the repair man determined that it needed to be replaced with 30 sec. Choice home warranty gave me 50% of replacement cost. When my air con needed to be looked at because it was sparking it to 3 months for someone to come and fixed it in 1/2 hour (full summer without air con . During the past two months as my warranty was coming to an end I was bombarded with calls and emails asking me to renew. Each time I ask if they wanted to knywhy I haven’t Renewed as yet. I asked each one if the would like to know my experiences and they did not. But now I get asked to give feed back when all the calls no one wanted to know why. That is why I’m not renewing sincerely Brian Comiskey

2 years ago Edited September 8, 2023

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Gordon Conroe, TX

My washer is still broken after 2 months , No one will off other solutions to fix it. There is any issue for back ordered parts and now the say they cannot get the part and no one from sears will contact choice home warranty so I have to suffer. This is their representative they do business with and no one will offer another solution for me. I regret signing a contract with them for 3 years. Horrible company will never recommend to anyone .

2 years ago Edited September 12, 2023

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Travis Simpsonville, SC

The delays in finding a technician is a Serious Pain point when you are already stressed about getting something repaired. I tried to be patient with a particular problem but it just escalated over and over. It was finally resolved after 3 months.

2 years ago

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