Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Cheryl

They send a repairman out twice and when he doesn’t fix the problem, their answer is pretty much too bad. To get a different repairman is another service call charge of $100 they do not replace appliances and I mean I don’t care how old they are. They will not replace them. They just try and get a part replaced and if that doesn’t fix the problem or makes The appliance worse. Well that’s too bad for you with all the money that I spent on monthly charges for this warranty I could’ve bought new appliances. They are rude and dismissive when you call about a problem if it’s not solved the first time it seems as if their whole goal is to not ever spend money replacing a very old appliance with lots of problems just to continually get you to pay service charges. I wish I had talked to other people with this #Warranty before I spent all the money on it because they had the same problems that I have had with them. Never again . If I could give zero stars I would.

1 year ago

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Verified Customer

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Linda

Fantastic service! Thank you Choice for making it fast and easy to file, schedule and complete my garbage disposal repair. Tech was super professional. Thank you! -Linda

1 year ago

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Verified Customer

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Kelvin

I like the service but I’m paying a whole lot a month for the service then I have to pay hundred dollars per service call that is pretty high and I don’t see military discount

1 year ago

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Verified Customer

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Lynda

I have been a Choice Home Warranty customer for many years and have received excellent service. I highly recommend them for your home warranty service.

1 year ago

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Alan

It takes too long to get someone to come out for service. I had experienced a problem with my A/C and CHW was unable to find someone to come out. CHW told me to contact someone on my own, pay for it, had me send the receipt and I would be reimbursed. I wasn't. The bill was over $2,000 and months later I get a check for $484. I called to complain and that was all I will get.

1 year ago

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Verified Customer

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Teresa MacInnes

Call for repair on my microwave paid my $75 fee. Two days later realized that the microwave light was still not working. Left three messages two voicemails and several messages to choice. Emailed me back on the 12th and said the technician said it was working so therefore, I had to pay another $75 for them to fix it. They ignored all of my communication with them to come back out and do the job that I paid them for originally. This company may be the cheapest company because they have a hidden agenda.

1 year ago

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Laura

Choice has pretty bad customer service and the contractors that they work with are TERRIBLE. You don’t get to select your contractor from any type of list based on reviews, you just get stuck with whoever they pick and whatever time they pick. You have no choice. Many times I have made a claim, a contractor came out and did next to nothing to actually fix the problem, and then the issue came back less than a week later, meaning I would need to pay to have someone sent out again. The contractors they select are either brand new or have terrible reviews online.

1 year ago

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Verified Customer

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Barbara

The service was my first time report/request. I was extremely pleased with the demeanor and professional ism exhibited by both men regarding my washer and my oven.

1 year ago

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Blake

DO NOT use Choice Home Warranty! I paid my $500 for the warranty. Made a claim for my garage door as the spring broke. I have a 2 car garage door so it takes 2 springs. The company they sent replaced both springs. CHW only paid for ONE!! So they paid $144 and I paid the $75 service call AND $144 for the other spring. You have to make an appt to make a complaint and if your complaint isn’t handled within 15 minutes then you have to make another 15 minute appt! They told me “the other spring wasn’t broken.” The door repairman said it had just as much wear and tear as the one that broke so he replaced both. CHW, said, sorry, it’s in the fine print. And if I cancel my warranty I get the prorated sum back PLUS I have to repay the $144 they paid the door company! It’s a racket. There may be a reputable home warranty company out there but CHW isn’t one of them!

1 year ago

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Verified Customer

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Deb Montgomery

I am a senior citizen , Choice Home Warranty takes the worry away if anything on there list breaks down. I have had them for six years and very pleased,

1 year ago

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Catherine

I had a leak under my kitchen sink that soaked my floor, and when I called for warranty service, it took a few days to get help. I recently faced another leak in my garage from the dryer. While the service was needed, the wait time was frustrating.

1 year ago

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Verified Customer

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Michele

I'm extremely frustrated with my experience. I haven't had a washing machine since the Super Bowl, and the contractor has been unhelpful, leaving me in limbo about repairs. Their lack of communication and concern for my situation has made me very unhappy with my choice of service.

1 year ago

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Verified Customer

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Angela

I had a great experience with customer service; they responded quickly and replaced my AC unit without breaking the bank. However, my refrigerator repair took months, with multiple visits and unresolved issues. The technician wasn't friendly, and I ended up adjusting settings myself. Overall, mixed feelings about the service.

1 year ago

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Verified Customer

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John

The technician who serviced my issue was professional and ensured everything was working before leaving, offering to help if needed. However, I faced delays with the follow-up technician who hasn't shown up as scheduled. Overall, I've had no issues with my product since I got it, except for a couple of minor problems.

1 year ago

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Kelly

I've had mixed experiences with my warranty service. While they usually send someone out to fix issues, getting timely assistance can be a challenge, especially in emergencies. I once waited weeks for a water heater repair, which defeats the purpose of having a warranty. Overall, it's a hit or miss when you need urgent help.

1 year ago

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Verified Customer

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Mary

I've had a great experience with customer service; they've always been professional and knowledgeable whenever I've reached out. I recently used their service to find a plumber and was pleased with how quickly I could get an appointment. However, I opted out of the survey as I didn't want to participate.

1 year ago

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Verified Customer

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Sharwan

I had a mixed experience with the service. While they promptly addressed my fridge leak, the follow-up on my microwave issues was disappointing. The technician only focused on one problem and ignored the noisy fan, leaving me frustrated. I reached out for clarification, but it felt like no one was willing to assist further. Overall, I expected better service.

1 year ago

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Verified Customer

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John

I had a frustrating experience trying to get warranty repairs done. The service team was unhelpful when I called, and I couldn't determine which property they were referring to. After several incomplete repairs, they still need to return to finish the job. Overall, I'm disappointed with the communication and service.

1 year ago

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Verified Customer

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Meghan

I've used their service a few times and found the online claim process quick and efficient, with timely email updates on my request. Recently, they fixed my garage door issue within a couple of days, and the technician resolved it in no time. Overall, I appreciate the hassle-free experience!

1 year ago

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Verified Customer

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Su Theriault

I am very pleased with the appliance repair man, Yuri. He has responded to two of my issues with professionalism. I am displeased, however, with the lack of response on my requests for plumbing assistance.

1 year ago

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Verified Customer

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Sieglinde

Great company! I can always count on Choice Home Warranty for anything concerning my home. Always polite and so helpful! Thank you Choice Home Warranty for being the best!

1 year ago

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Verified Customer

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Jonathan

Easy to work with and covered expense for fixing my sink in my first claim with Choice Home Warranty. Response and booking a tradesman could certainly be quicker. Took 3 days to get a plumber over.

1 year ago

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Verified Customer

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Thelma

Well, I thought they was gonna put the dishwasher in for me. I got to go pick it out and add money with it. I haven’t done that yet now who’s supposed to help me put it in?

1 year ago

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Verified Customer

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marc howard

Easy process to start a claim, so far the company you chose for the repair is competent and professional unlike past experiences with our former home warranty.

1 year ago

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Verified Customer

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Billie Vanderwall

Enjoyed the fast resolve of the issue I had. Will definitely continue to keep my loyalty with choice. Friendly employees definitely does not go unnoticed.

1 year ago

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Verified Customer

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Lawrence Early

The Company addressed my issue fast no questions asked did exactly what is in the contract and made sure my issue was resolved. Technician friendly and knowledgeable

1 year ago

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Verified Customer

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Shelly

Love Choice home warranty! They really watch out for me and my family they just replaced our pool pump on our in the ground pool ! Thank you Choice ! Shelly Fiorelli

1 year ago

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Verified Customer

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Adam Delgado

I was disappointed with Choice on my last service request for not covering the part that needed replacing. It was $105 and I have a 5 year $2k warranty plan. I’m searching for another company, thanks for the reminder.👍

1 year ago

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Verified Customer

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Steve

HVAC mechanic showed up on time and performed the needed repair. Bryan from ARC Services was very professional and inspected my unit and got it up and running properly.

1 year ago

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Verified Customer

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Paul

Every time that we've had an issue in our home and have had to file a claim, CHW has fulfilled our claim expeditiously. We will be a customer for years to come!

1 year ago

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Verified Customer

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Dolores

Well, we made two claims one for the garage door and the other for the dishwasher. The garage door has been fixed. The handyman was great. The guy for the dishwasher has yet to come look at it. He is out of Stanford, which is about 45 minutes from here and has called but still hasn’t made it- been like 3 weeks

1 year ago

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Verified Customer

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Amy

Terrible experience when dishwasher needed repair. Choice kept scheduling repair people who didn’t show up, told us part was being shipped, then when I called to find out the status, they said we had to get a second opinion on a straightforward repair, continued to schedule people who didn’t show up, finally got a tech to show up and diagnose the exact same problem as the first tech. Part was backordered and when it arrived, was the wrong color. It was finally fixed but with a lot of hassle, waiting multiple times for people who didn’t show up (Choice said they had access to repair techs calendars but techs said they did not), and very unreliable customer service.

1 year ago

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Verified Customer

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Hattie

I like the service, but was shocked when I had to pay $300+ dollars for the service call on my water heater. This additional cost was not listed in the brochure I have that explains the warranty program.

1 year ago

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Verified Customer

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Chris

They "use" to be good a couple of years ago but I paid a LOT of money up front for a 3 yr policy & they can't get technicians to pick up my claim for most repairs because they don't pay them within a reasonable time! They have canceled my claim without notifying me and I've had to call back 2-3 times to get repairs for the same claim! I had a water leak for THREE WEEKS before anyone came. They've also DENIED several of my claims.

1 year ago

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Verified Customer

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James

CHW is fine as long as you understand there are limits to what can be paid, which they don't really state in their information. After there was a huge freeze that caused major problems with our water supply CHW refused to fix anything, stating it was going to cost too much. The unadvertized limit is 3,000 dollars, apparently they said the cost to fix things would be 5,000 plus, although they claimed things that were more general society issues then specific to just our house. I had a second plumber evaluation done and he gave me an estimate of 5,000 so CHW was within their rights as a company owned by an insurance group to limit what could be paid out. I'm waiting for filed income taxes to come back to get the repairs done so our recently purchased home can have water again, like the other 124 year old homes that are being repaired by government money because no home warranty company will ever pay what's needed to get clean water to their customers homes

1 year ago

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Verified Customer

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Rebecca

Terrible company. From the time a claim is processed to the time an appointment is made is abysmal. In the middle of winter, I had to wait SIX days for my furnace to be fixed. Not only that but I had just had someone out less than two weeks prior to that to look at it yet I STILL had to pay a service fee. Every service member I've talked to tells me Choice won't make you pay a service fee if it has to be re-repaired in 30 days. I've even seen it on the website but it's simply not true. I even reached out to the company to ask about that but no one ever got back to me. Customer service is terrible. The product is terrible. This company is terrible and I would NEVER recommend it to anyone.

1 year ago

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Verified Customer

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Ed

Gosh, while listening to the repair guy speak with your staff on the phone, they were nothing but disrespectful to him. While the guy that came here was nothing but polite, kind and was here for over 8 hours in three days, we had to have it fixed by another company, that would not go thru all your requirements and waiting around to fix our heat. And we needed heat. I do have a washer that’s causing me grief, will try one more time and if it doesn’t go smooth for him , we will be cancelling with choice

1 year ago

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Peter

I like it and also dislike. Like, because it saves money. Dislike, because it takes too long to get thing done and there is potential extra charge. I encountered shipping fees ($67) for the part that the vendor has to order by mail.

1 year ago

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Doug

The length of time it took them to have a technician respond was unacceptable. It was 3 weeks. The tech did a good job. Customer service is handled by a call center. The answer is always your claim is assigned and we are looking for a technician. This went on for way to long in my case. They make it very difficult to speak to a supervisor. One supervisor I spoke with was rude, background noise sounded as though she may have been at a bar, and she hung up on me without resolving the issue.

1 year ago

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Verified Customer

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Dawnette Waterman

I was very pleased with the fast response when I filed and an experienced Technician who came out promptly. I’m very pleased with this company and it’s service!!!!

1 year ago

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Verified Customer

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Floyd

The appliance repairman was nice and helpful. I am looking forward to having him come back and do repair on my washer sometime this week or next. Floyd

1 year ago Edited March 18, 2025

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Verified Customer

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Willie Betsey

It takes too long for issues to be resolved. Recently, my refrigerator was diagnosed needing to be replaced. Though Choice agreed to replace it, I was informed that I would not receive a Lowes gift card in 30 days. Which means that I would be without a refrigerator for a while. I'm still waiting.

1 year ago

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Kenny Haber

The Two main things I am dissatisfied with is the amount of time for a service person to arrive. And The Fact I was told everything about CHEis American 🇺🇸 including operators so far every time I’ve called the operator is in another country

1 year ago

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Candra All4Him LLC

I have not had much luck with this. A plumber came out to fix a sink never was finished, had a pool person come out to look at our heater they won’t cover it, even though I purchased the extra service, need to have a hot water heater flushed and they’ve been nothing but rude and changed their appointment three times now and then told us that if we don’t make the next appointment, they’ll cancel on us when they are changing the appointments and it wasn’t covered under warranty. I still had to pay for the service to be done. I was expecting much more than this.

1 year ago

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Nahshon

Terrible experience so far. I’ve had them for about 6 months and every time we call and make a claim no one comes out to look and CHW just keeps playing it off like they have no clue what’s going on. I was with American home shield before and heard this was better… absolutely not better. I had high hopes but it’s been just terrible. I put in a claim for an oven that keeps beeping. It’s been months and when I call They just keep saying they put it in priority but I never hear anything back. I called them for the millionth time the other day and they said I should just find someone myself, they couldn’t find a technician. Annoying

1 year ago

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Verified Customer

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June Hoover

I liked that the plumber came in a short time. He resolved the problem temporarily but now I am having the same problem, not flushing. He didn’t try to snake the toilet at all and it is not refilling like it should. Please send another plumber.

1 year ago

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Verified Customer

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Zelda Curry

Choice Home Warranty is the Best. They always respond to my claims immediately and they send the Best technicians our. The job is always completed with satisfaction.

1 year ago

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Verified Customer

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Linda Wilcox

I was pleased with the first call I had about air conditioning and also the last tech that came out for my washer! Both tech were very professional and knowledgeable.

1 year ago

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Michael

Choice Home Warranty is working with great partners to complete our necessary repairs. Thank you for your super communication systems that always keep us informed.

1 year ago

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Verified Customer

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Kerry

Our most recent need of your service was a pleasurable experience. The young man that came out and looked at our washer and drier was courteous, professional, and most of all quite knowledgeable.

1 year ago

Choice Home Warranty Reviews