Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

star star star star star

Molly Hamblin Paige, TX

We have had wonderful experiences with Choice Home Warranty. They always work with us. My fridge broke right before thanksgiving and I have been stressing. Even though it won't be fixed by Thanksgiving, it is still getting fixed and I will have a working fridge soon

11 months ago

star star star star star

Michael Malkin Lake Arrowhead, CA

I called to get my water heater fixed - you must read the rules and contract carefully - it was my miss understanding, but they did fix it and it's working beautifully - even with the misunderstanding I would recommend choice

11 months ago

star star star star star

Abie Ramirez Redding, CA

I received a call immediately. The rep actually spoke English and was very thorough explaining the services that would be provided. The rep explained all plans very well and got me the plan that fit my needs. I am excited to be with this new company!

11 months ago

star star star star star

Kenneth

Quick response by the Tech Choice contracted with to do our repair

1 month ago

star star star star star

Ada

Prompt attention to my request as well as the assignment of technician.

1 month ago

check_circle

Verified Customer

star star star star star_border

Gary

had issues getting some things resolved with customer service

3 months ago

check_circle

Verified Customer

star star star star star

Sylvia

Peace of Mind See Remarks Below Prompt Service

3 months ago

check_circle

Verified Customer

star star star star star

Daniel

Response to order and quality of repair technicians.

3 months ago

check_circle

Verified Customer

star star star star star

William

AC and Dryer different times Repaired Quickly

3 months ago

check_circle

Verified Customer

star star star star star

William

All was good. The problem was taken care of quickly.

3 months ago

check_circle

Verified Customer

star star star star star

Mariam

Scott M. was very knowledgeable and helpful.

3 months ago

check_circle

Verified Customer

star star star star star

N Walker

I appreciate the fact that their response is timely.

3 months ago

check_circle

Verified Customer

star star star star star

Anthony

Simply the best fix my problem that was over a year old

3 months ago

check_circle

Verified Customer

star star star star star

Pamela Soward

Good customer service. They kept their word

3 months ago

check_circle

Verified Customer

star star star star star

Gloria Reyes

The company was great and our air conditioner was fixed

3 months ago

check_circle

Verified Customer

star star star star star

Sue Tullar

Have had fast response this year to issues!

3 months ago

check_circle

Verified Customer

star star star star star

satya ch

Very prompt response and good service over all

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Kimberly

The service providers Choice has have not been very good and seem to only want a service fee and not do their job

3 months ago

check_circle

Verified Customer

star star star star star

Tracey Leistner

Great company... highly recommend them ...

3 months ago

check_circle

Verified Customer

star star star star star

Jose Fuentes

A fast response, to the issue involved .

3 months ago Edited August 5, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Rick Ferris

After years of Payments to You deny replacing a little 28 gallon hot water heater Really has to be worst company ever what a waste of money

3 months ago

check_circle

Verified Customer

star star star star star_border

Sarah

Disappointed in the contribution to the new microwave since out old one died.

3 months ago

check_circle

Verified Customer

star star star star star

Rich

Great service. Nice guy. Very professional.

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

James Vreonis Sr.

Check hasn’t got back to me. He said he’ll get back to me next week but it’s going on two weeks now so

3 months ago

check_circle

Verified Customer

star star star star star

Kim

Well worth it, have had 6 claims all handled

3 months ago

check_circle

Verified Customer

star star star star star

Marie

They got to me, right away! Very happy with this company!

3 months ago

check_circle

Verified Customer

star star star star star_border

Paula Tabatabaie

Dislike some of the contractors they use but satisfied most of the time

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Reginald

They would not pay for doorbell; next only paid $180 foe a microwave even though a new. One required a new $240 trim kit

3 months ago

check_circle

Verified Customer

star star star star star

Steve Swan

Still awaiting my reimbursement.though. Let’s just see

3 months ago

check_circle

Verified Customer

star star star star star

Sissy Luther

Quick response. Very knowledgeable technicians.

3 months ago

check_circle

Verified Customer

star star star star star

Carl

Quick and efficient. Easy to schedule. .

3 months ago

check_circle

Verified Customer

star star star star star

Keith Wright

Great service overall, satisfied with the coverage

3 months ago

check_circle

Verified Customer

star star star star star

Donald

They did their job in getting me help following up.

3 months ago

star star star star star

Kathleen Wallace Windsor, CT

It took only one day to find a service man for my Whirlpool washer problem and the appointment was set for 2 days after that. My only disappointment was that it couldn't be fixed that same day and a part has to be ordered, but I guess I can't expect too much from a 30 + year old washer. We are trying to hold on as long as we can, but sooner or later it will have to go. The technician was sorry he couldn't fix it like he had previously last year and that the warrantee had expired. I'm hoping that the part comes quickly!

1 year ago

star star star star star

John Bradenton, FL

Very nice polite man. Checked the all the possible problems we were having with the dyrer. And discovered the vent was plugged somewhat from the top suppressing airflow and causing alarms to come on and water staying in dryer. On his advice we scheduled a service man to come clean out pipe completely. Just had it cleaned 2 years ago, but evidently that guy did not go on top to make sure it was open, just said he could see the heated air out. Anyway the new firm and serviceman did a very through job including going on top to clean the flapper. Dryer works great now. . Tks

1 year ago

star star star star star

Virginia Scott

My overall rating and experience specifically acknowledge the satisfaction of service I received from your technician, Sina. He was very professional and took the time to explain the process in detail while working on my heating elements. I would recommend him to anyone who needs someone like him to come out and take care of them to provide them with heat. Thank you so much Sina and God bless.

1 year ago

star star star star star

Hunter Green Katy, TX

I really needed a home warranty that I could depend on in the time of unexpected expensive home repairs. Choice Home Warranty has proven to me that they care about my home and they literally go above a beyond making sure that my home repair needs are met. I highly recommend Choice Home Warranty over any other home warranties. Choice Home Warranty is #1!!!!!!!!!!!!!!!!!!!!!!!! Thanks Choice Home Warranty!!!!!!!!!!!!!!

1 year ago Edited January 1, 2024

star star star star star

Roger Whittier, CA

I liked the quick response of CHW's system to communicate with me, but the first company for plumbing repair was not very responsive and I had to continually ask for progress. The next plumbers were better, but it did not react quickly to start water heater replacement as soon as approval was given by CHW to start without my inquiry. the other technician companies were responsive upon notice to start the repair.

1 year ago

star star star star star

Giselle Phillips Suffolk, VA

My water heater burst yesterday. I put in a claim and I heard back from Choice within the hour letting me know they are in the process of securing a company to accept the claim. Within 4 hours an appointment was made with a company to come out to my house Thursday morning. I have been with Choice for 4 years and can say I am very impressed with their response time to the initial claim and finding a company to accept the it.

1 year ago

star star star star star

Jodi Greco Melillo Wylie, TX

At first my claim was denied but I appealed it. My case manager Crystal G and Jade were very understanding and helpful. They approved my claim realizing that customer loyal is very important to keep customers. They both realized that helping with my claim helps both choice home and myself. I was extremely grateful on how quickly, professionally and accurately my claim was handled. I highly recommend both case managers.

1 year ago

star star star star star

DAMIAN SINANON Jacksonville, NC

I’ve had many warranty company in the past, but Choice is by far the best. The claims process online is very simple and easy to follow. Within 24 hours I have a contractor assigned and within 48 hrs the issue was resolved. I’ve also appreciated the quality of the contracted company. This latest issue with my stove was assigned to Sears Home Appliances and Repairs, and they were very quick to respond and with quality support. Thank you for the piece of mind.

1 year ago Edited November 8, 2023

star star star star star

Joanne thompson Las Vegas, NV

I’ve had to use CHW 3 times and cannot tell you how happy I am with this company! I left another company after they had me wait 4 weeks to fix my refrigerator, then I found CHOICE! So glad I did! Their customer service department was excellent, putting in a claim is a breeze, sending a contractor over is so quick! Monthly payments are so reasonable! This is a great, great company to work with!

1 year ago

star star star star star

Rodrick Radcliff, KY

I recently used Choice Home Warranty's services and I must say, I was thoroughly impressed with their top-notch contractors. The contractors were highly experienced and did a fantastic job with the repairs. The whole process was effortless and stress-free. I highly recommend Choice Home Warranty to anyone looking for reliable and trustworthy home warranty services.

1 year ago

star star star star star_border

Claudia Miami, FL

It is very convenient to submit a claim via email at any time. What is challenging sometimes is the time between when I get the email of confirmation of services and when the service is scheduled for. Sometimes it is scheduled for the same day (which is great) but I have to make arrangements at work so I can be home. The good thing is that they provide a contact number for the service company/technician, and I can connect with them to reschedule. I have had a better experience with smaller companies/individual contractors than with big companies (such as SEARS) which have many workers and they were not very coordinated.

1 year ago

star star star star star

Leigh Matthews Charlotte, NC

The two technicians sent to my house were definitely above and beyond. They were very thorough, and kind and courteous (which is rare this day and time). I’ve been without cold air for the past two weeks; and oh my goodness…what a blessing. They worked hard, and did whatever it took. Choice Home Warranty is definitely legit and uphold their promises and standards! I couldn’t ask for better. Definitely worth the low monthly rate! You never know when something will go wrong…and THEY are there! Guaranteed! Thank you! Sincerely, Ken H. (Greer, SC)

1 year ago Edited January 10, 2024

star star star star star

Stephanie Trado Lakeland, FL

I was a previous customer who had excellent service. I was experiencing financial hardships and Choice Home Warranty extended my warranty hoping that my finances would recover. They did but I did have to cancel my membership for a while. As I now have the finances in a recovery state I came back because your employees were there for me and your technicians were excellent.

1 year ago

star star star star star

Tyler Nute Kinston, NC

I like everything about Choice Home Warranty. I have a busy schedule as we all do so I like when I can submit a ticket and know they will take care of everything. In this case, they set up a call-out for AC repair, and the techs found the issue, made a follow-up appointment, and fixed the issue and I only had to be there to say hello. Great service.

1 year ago

star star star star star

Nancy Los Osos, CA

Choice has responded to service requests faster than any Home Warranty that I've dealt with. When they didn't have a contractor in our home's area, they were really fast in telling us so that we could hire our own. When they did use their contractors, the response was quick. The contractors were so polite and followed through immediately. Hard to believe in this day and age of poor customer service!!

1 year ago

star star star star star

Rex Bagwell Columbia, SC

1 year ago

star star star star star

Ruhi Partow Belleview, FL

It is great that customers can place their work order 24/7. Prompt response, we live in Ocala which is approximately 85 miles away from Orlando and heavy traffic. However 3 times that we needed service with our appliances technicians had to make it from Orlando. We are pleased with the level of service we have received. We highly recommend Choice Home Warranty, it gives us a peace of mind.

1 year ago

Choice Home Warranty Reviews