Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Darnell Jacksonville, NC

Choice Home Warranty has always been fairly good with getting someone out there the next day, or at the most, a couple of days. they're pretty good, but they're not so good on telling you what's covered and what's not. I've had to call them back to see why they don't get back to me, only to find out that certain part or service isn't covered. That's not a good business practice, because they had me follow up on them, and not the other way around. Besides that, their customer support has been good, they just need to work on not putting you on hold as much.

8 years ago

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Anonymous North Royalton, OH

We've used the warranty for different situations, and they contacted somebody that came out immediately. Everything has been fit to my liking, and it's all been very good. I was very upset one time though. A technician was supposed to repair my faucet, but he just came over, looked at it without even touching it, and left without doing anything. Besides that, their customer support was very good, quick, and very helpful.

8 years ago

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Rodolfo Arlington, TX

It's a very good company. I already used it twice, once for the washer, and another time for the garbage disposal. They replaced the latter, but gave us some money to buy a new dishwasher.

8 years ago

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Gilbert Fort Mohave, AZ

Their customer support is wonderful, but it just takes them a long time to answer. I currently have an ongoing claim for a washing machine that I placed over a month ago, and it took them 2 and a half weeks to come out and diagnose the problem. and it took them another week and a half to order the parts. I even went to California and came back, and the problem is still there. It's going to take them another week to make an appointment, and we'll have to go through the process again. We've lived without my washing machine for almost 2 months now. I had the same problem at another home in a different city.

8 years ago

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Bob Kenner, LA

The reason I chose them was because they had a good price, and so far, I've had 3 or 4 claims that were very good. They handled them right up front. I'm only upset about my refrigerator they don't want to cover. Apparently, they don't cover seals on a refrigerator, and I don't see that anywhere in my paper work, but that's what they claim. I already called 3 times to get a hold of a supervisor, and she's never available. The service is satisfactory, but not great.

8 years ago

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Verified Customer

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Connie

they've handled the problem for me every time I've called them. They were right on the money, and fixed my garage door. I'm just totally satisfied with them. I'd recommend them to anybody.

8 years ago

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John West Hartford, CT

Last time I needed them, they called me back within 24 hours to set up an appointment. The local contractor came over, fixed the problem, and charged me the usual $45 fee and the rest was free. They did a good work. Overall, it's been a very good service. they've always responded in a timely manner; I'm happy to recommend them!

8 years ago

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Rita San Antonio, TX

They've been really good. The appliances that were in the house were old and we've had several service calls, and they've always taken care of it. We've had good repair people to come over as well. The only thing I would recommend is to be sure you read the contract carefully, especially for things that are excluded.

8 years ago

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Lovada Indianapolis, IN

Everything has been good so far, except for one contractor that I wasn't pleased with. Besides that, every time I needed to use it, they sent someone out. They usually have 2 or 3 people call me, and I just pick the best one, and it's worked out fine.

8 years ago

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Derrick Raleigh, NC

Their customer support has been good, however, the only problem I've had is the quality of the service the technicians provide. The initially sent out a person to fix my double oven, but he couldn't fix it. They sent somebody else, and that other person said he needed somebody to help him fix it, but the warranty only covered one person, so I had to pay an additional $150 for that. Plus, it took about 3 months for the repair to be completed, so I wasn't happy about that. Besides that, they were pretty competitive in terms of the price for their services.

8 years ago

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Melva Penick Panama City, FL

It's been my second year with them, and everything has worked out just fine. However, there is only one thing that bothers me. I was told that the parts would be included, but the plumber that came out charged me for the parts. I wasn't happy about that, but my overall experience with them has been good.

9 years ago

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Vincent Zambito Richmond Hill, GA

Their customer support has been pretty good. The first time I used my warranty was for a fuel pump, and they covered that. The next time I called for the same reason, they didn't cover it, so I wasn't really happy. Besides that, I'm pretty satisfied with their program.

9 years ago

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Verified Customer

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Elsie Krobot Bay City, TX

I chose them because I just felt like it would be something that I needed. I've always been satisfied; it has always been taken care of every time that I've ever needed them, however, it did take a few days for my service man to get back with me once they came out here. They took about 3 or 4 days before I actually got an answer as to whether or not they were going to repair my items. It was the second time that my washing machine had gone out and they didn't want to repair it because they felt like they had once repaired it before, and it was too costly for the company to repair it.

9 years ago

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Verified Customer

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JS Memphis, TN

I chose to go with them after a friend told me about it. Customer support is good; they send people out to check on stuff and everything, but I don't think they live up to what they say. They say that if something goes wrong that they'll replace it but that hasn't happened. I needed to use my warranty for my stove top and they couldn't do it. It was an older stove top and they couldn't find the serial number or anything on it, so they said that they would have to replace it. But, they didn't replace it; they just sent me some money to try to cover it. A new stove top costs around $800, and all they sent me was about $230. That's not what they say in the warranty; they say we'll replace it if they can't find it or fix it; and that wasn't replacing to me.

9 years ago

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Verified Customer

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Weldon Sawyer Millbrook, AL

We used the warranty one time, and their customer service handled everything. When it was over, they called me back to make sure that the work had been completed to my satisfaction. Right now, I'm satisfied with the service I've got so far.

9 years ago

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Verified Customer

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Loretta Starns Colorado Springs, CO

We're satisfied with the service. They've sent out an electrician when we had trouble with our electricity, and he took care of the problem. Plus, they've given me a good service for the last 2 years. I would highly recommend them.

9 years ago

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Verified Customer

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Sheron Williams Toledo, OH

So far, their customer support has been pretty good, and I haven't really had any problems with anything. I would only say that they don't have a very large number of contractors to choose from, and I've had some trouble getting into their schedule. Besides that, the people that have come over have done a very good job. Their service is just fine.

9 years ago

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Verified Customer

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Teresa Lopez Laredo, TX

They sent me a text after I called them, and unfortunately, they were not able to repair it. The cost to repair it would've been more than to buy a new one, so they just gave me the money to replace it. Their support representatives always get a hold of us to try to solve any problems we may have. I just think it's an excellent service.

9 years ago

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Verified Customer

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Richard Naperville, IL

I've had to call them once, and I got a call back within 15 minutes, and the service provider was here within a couple of hours. They fixed it the same day. The self-processing as extremely efficient,

9 years ago

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Verified Customer

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Ann Marie Onystok Glendale Heights, IL

It's been such a frustrating experience. Our dishwasher was broken for 3 months, and they had to send over a technician 8 different times, but couldn't fix it. Finally, the 2nd technician they sent refused to pay for the part that was broken, debating that they had invested too much in the dishwasher. We had to go around and around, negotiate, debate and argue with them to approve the part, which fixed the dishwasher immediately. Their customer service representatives can be very abrupt, and non-understanding at times. Also, they're not very technical, so you end up having to explain to them in laying in terms what needs to be fixed, in order to get it approved.

9 years ago

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Verified Customer

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David Landis New Orleans, LA

American Home Service had gotten very pricey, so we decided to go with Choice Home Warranty. I've used the service to fix my sink, and they've come out very quickly to fix it. So far, everything has been great!

9 years ago

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Ralph Langstadt Peoria, AZ

Their customer support is usually pretty good, but the issue is that they said they cover the hot water heater. Well, my hot water heater went out, and the covered everything except the tank, and well, the tank is what went out. Besides that' they've replaced my A/C, and given me a small portion to cover buy a new refrigerator, considering mine was too old to repair.

9 years ago

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Daniel Wright Pahrump, Nevada

The technician was great. Came early and fixed the A/C problem

2 weeks ago

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Kerri Francis Houston, Texas

I've been very pleased with the responsiveness to my claims.

2 weeks ago

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John Rawlins Wheaton-Glenmont, Maryland

Choice is very affordable, had the other guys, they got way too expensive.

2 weeks ago

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Jean Enright Las Vegas, Nevada

I like the quick action in getting a tech and saving me time and money.

2 weeks ago

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Gina Gassman Toledo, Ohio

Best company to deal with highly recommend for any household

2 weeks ago

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Christopher Nelson Phoenix, Arizona

No hassle. Diligently searched for a certified technician in my local area.

2 weeks ago

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D. Paris Wilmington, North Carolina

It takes too long to get service and paying a monthly fee and the service is too much.

2 weeks ago

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David Henson Houston, Texas

I have not received any information regarding the claim. Outside of that I am satisfied.

2 weeks ago

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Latrell Hoskie Edenton, North Carolina

Dislike it took to long for them to get a service guy to me. It was hot and I had to wait 14 days for someone to show

2 weeks ago

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Hagos Afewerki Houston, Texas

All is well, though the task was not accomplished, but with reasons.

2 weeks ago

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Judy O'Donnell Dallas, Texas

Good communication between CHW and me and between technician and me. Easy to set up appointment.

3 weeks ago

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Georgann Gilbert New York, New York

The claim process was easy and communication was timely and efficient, even if a bit impersonal.

3 weeks ago

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Bernadette Aguirre Houston, Texas

Quick, efficient response time. Responsive customer service agents.

3 weeks ago

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Jarrod Weir Lenexa, Kansas

My first time having to file a claim and it was a smooth, easy experience!

3 weeks ago

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Brandy Reinke Saint Joseph, Missouri

We had an electrical issue and the claim was completed quickly.

3 weeks ago

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Yvette Woods St. Francois Township, Missouri

Customer service agent Was informed and very kind and professional

3 weeks ago

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Adam Cerepa Cicero, Illinois

Quick service! Ease of use. Call and walked me through process very quickly!

3 weeks ago

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Ray Potempa Budd, Illinois

It saves money and time, I cannot think of any thing else to add.

4 weeks ago

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Hubert HUBERT Flowing Wells, Arizona

it takes the worry out of finding the right people for repairs

4 weeks ago

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Verified Customer

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Don Sucher Victoria, Texas

I like the app. It's easy to use and intuitive.

2 months ago

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Barbara Parham Bowie, Maryland

I chose CHW based off of years of successful experience.

2 months ago

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Teresa Easterly Buford, Georgia

We have been very pleased with the 2 service calls.

2 months ago

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stefan diculescu Miami, Florida

Professionalism, courtesy and knowledge.

2 months ago

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Martin Berbusse Memphis, Tennessee

Service has been good, prompt. No issues

2 months ago

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Carolyn Grana Orlando, Florida

I had a problem. Richard fixed it. I’m very happy.

2 months ago

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John Rivera-Rivera Houston, Texas

Awesome fast and good service. Excellent costumer service.

2 months ago

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Kendall Price Atlanta, Georgia

So far, so good! Thank you for the excellent service.

2 months ago

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Shirley Turnbull Kissimmee, Florida

Fast response with sending a vendor out.

2 months ago

Choice Home Warranty Reviews