Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Diana

During peak season, it may take a little longer to get a technician. The quality of the work was good and I appreciate the technician telling me about a couple of things that were not covered that were not working so I could work on it myself.

6 years ago

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Verified Customer

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Michael & Rosalie

When I called, my claim was filed right away and within a very short time I received information about who would be coming out and confirmed the time and date. We have only used it on the refrigerator.

6 years ago

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Verified Customer

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Kathleen Charlotte, NC

Whenever I've needed them, they answer and the tech shows up when they're supposed to. The tech was very professional and really took his time to be efficient and neat and was extremely polite.

6 years ago

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Verified Customer

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Michele Phoenix, AZ

We haven't used it that much but we have used it for one claim so far and they took care of my garbage disposal very fast and efficiently. They took care of what I needed. It was great.

6 years ago

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Verified Customer

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Mary Ann Palm Harbor, FL

All things are great, I am a happy customer. They do everything they tell me they are going to go. Great customer service. They take care of the appliances and come out pretty fast, always here the next day.

6 years ago

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Verified Customer

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Jacob & Jasmine Arlington, TX

I've used it twice so far and they communicated efficiently and explained thing s wonderfully. The only thing is certain things need to be paid extra to be covered but they answer all my questions and are kind and helpful.

6 years ago

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Verified Customer

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Charlotte Herrin, IL

Every time I had a problem, the repairman came out and fixed and made my life easier. The repairman is always nice and respectable and knows their stuff. I tell everybody this is what they need.

6 years ago

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Verified Customer

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Patricia Urso

Good professional timely service,Hvac problem which neede immediate service Very cold in the house.Theyvhad someone out to repairbitvthe next day.It needed a replacement of the control board .

6 years ago

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Verified Customer

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Joe d

On obe icxasion they do nit include the total replacement if the warer geater. I had to oay icer $400....on another iccasion I had to hire my iwn air conditioning co to fix my ac and since ths first co that was sent did nit fix ut, U had to pay an ADDITIONAL fee for the ac co i contracted with. All other calls were fine.

6 years ago

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Verified Customer

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Richard

My air and heating system needed to be replaced. They came by and did a great job. They do answer your calls and get right on it and they try to make sure the right people are there. I would recommend them to other people.

6 years ago

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Verified Customer

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Wilbert

They come right out and do what the need to do. My refrigerator went out and they came out and got it back working. I think they are a very good company. You can depend on them coming out and taking care of business.

6 years ago

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Verified Customer

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anonymous

Every time I've had to file a claim the response is very prompt. Quicker than I anticipated it to be. Service providers have been good, knowledgeable and they take care my needs.

6 years ago

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Verified Customer

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Vicki

When choice assigns a person I can normally call the person and get them to come quicker. They do great customer service for choice. I was doing some remodeling and ran into an issue. A gentleman came out and fixed the issue and I asked him if he could do some other work and he agreed. We got a lot more work done at a better price because he was already out here. They're just a good company. I tried to renew my policy and apparently choice home warranty is not renewing in Oklahoma therefor I have to move to another company.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We regret losing you as a customer.

Jan. 15th, 2020

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Verified Customer

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Gary

When I've called they've always taken care of things. I've used it for my washer and plumbing issues. I had air conditioning problems and they had a problem getting a technician but finally after a couple weeks they found somebody to come and take care of that. When my washer went out they wanted to bargain so they could pay the cheapest rate on the washing machine.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 15th, 2020

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Verified Customer

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Loretta

They keep me informed and follow up that the work was done. I used it for a drainage stoppage in the kitchen. They came on time and let me know when they were coming. They completed the job all in one visit.

6 years ago

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Verified Customer

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anonymous

Our hot water heater stopped working on a Saturday afternoon. I called and I couldn't get choice home warranty get anyone over until Monday. I had to wait almost 2 days to get the repair. The service man they had do the repair did a very good job.

6 years ago

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Verified Customer

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Li Broomall, PA

I have to say Choice Home Warranty is the very best in terms of talking service compared to other warranty companies. It's so convenient for me to submit a claim online and then I get an immediate response whether the claim has been processed and the technician has been assigned. None of those services were with other warranty companies.

6 years ago

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Verified Customer

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Chaitanya Aldie, VA

Based on my experience, I just used it twice and everything was done properly and it met my expectation. My heat system was bad and they came quickly and replaced some part and that's it.

6 years ago

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Verified Customer

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Miller Warrenton, NC

Ever since I've had a choice, everytime something breaks down, they sent someone out here. For instance, my dryer, they sent someone out here to look it over. The first person didn't do a good job, the second person didn't realize that the dryer was covered. When we do call, they try their hardest to find someone in a quick manner to come where I live in a rural area. As far as my dryer goes, it took about a month to get it squared away and they didn't give us enough money to replace the dryer. They did give a little but I had to add more money to get a good dryer.

6 years ago

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Verified Customer

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Martin

I have used the warranty to replace the washing machine and to fix the dryer. The gentlemen that came both times were very knowledgeable and helped me out as fast as they could.

6 years ago

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Verified Customer

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Brenda

Every issue that I've had, has been resolved to my satisfaction. I've used my warranty for my heater several times because sometimes it goes out and I've always gotten a response.

6 years ago

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Verified Customer

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Eugene

The three times I have used it, the problems were taken care of. There were a couple of times when the furnace went out and they were here within a reasonable time and handled in a professional manner.

6 years ago

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Verified Customer

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Kathleen

I'm happy with the way things are going. They got somebody here very quickly and he was pleasant and efficient and was in and out in less that a half an hour. Everything went smoothly.

6 years ago

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Verified Customer

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Miesha

American Home Shield did not do right by me, so I switched to Choice Home Warranty. I don't know why they can't take care of my issue with my dryer but everything else as far as AC and my electrical panel they did a wonderful job.

6 years ago

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Verified Customer

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Nancy

My ice maker stopped working. A service man came and noted it couldn’t be repaired so he ordered the correct part. When I received it in the mail he returned and replaced it. He did a great job!

6 years ago Edited June 12, 2024

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Verified Customer

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Patricia And Howard

I've recommended them to friends who have already signed up. They gave me the best deal after I called several different systems. They were very fast and efficient when I had to make a claim.

6 years ago

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Verified Customer

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Michael & Myrna

When we use the warranty, you guys have responded quickly. First time was when the air condition stopped and within a couple of hours, somebody was out and had it fixed. Customer service is good and we get results.

6 years ago Edited January 10, 2024

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Verified Customer

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Betty

The price is lower than the one we had before it. Customer service is always very helpful and answer the phone right away. Our microwave broke and we had someone come right out to look at it but we weren't happy that they just offer money as compensation instead actually buying a new product to replace it and we had to negotiate the price.

6 years ago

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Verified Customer

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Richard

They've always been super nice, fast, and efficient and they always pick good, friendly people to get the job done the first time. Everything has always been fixed properly. I have absolutely no complaints.

6 years ago

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Verified Customer

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Mary Pacific, MO

I have already recommended it to other people, and I will probably renew after a year. They address my problem in a timely manner and I was very happy with the technician that fixed it.

6 years ago

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Verified Customer

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William Frisco, TX

Anytime I have an issue, I submit a claim and there is a quick response and the technicians they provide are very helpful. I told a couple of friends about it and they have been happy with the service as well.

6 years ago

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Verified Customer

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Brad Dallas, TX

It was offered at a reasonable price compare to other warranty companies. There are some things that are just part covered and it is really weird that it's not covered. I had one bad experience where my air conditioning wasn't fixed properly and they had to come back out three times and on the third time they said it was not covered under the warranty. When the drain stooped working the person they sent out was very good so maybe the contractors are at a higher level now.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 14th, 2020

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Verified Customer

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G. Michael Independence, KY

I just like everything about it. I always feel like I'm well taken care of. My dishwasher broke down. Water wasn't draining. The provider came out and took care of the problem.

6 years ago

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Verified Customer

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Larry Memphis, TN

It covers all the appliances I need coverage for in my home. The service is quick and prompt. They have technicians who are qualified to repair whatever appliances need repair.

6 years ago

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Verified Customer

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John Orlando, FL

always respond in time and their agents service the equipment promptly. Recently the garbage disposal broke and I called and within a day they were here to repair it. I would recommend them to anybody.

6 years ago

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Verified Customer

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Kymberly Houston, PA

They are very on the ball. When I did the claim online I was called back within 24hrs. They were very quick and efficient when they got here. The plumber was very professional and courteous.

6 years ago

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Verified Customer

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Robert Lady Lake, FL

We had a problem with our air conditioning unit. It was very easy to use the warranty program. They handled it properly and quickly. They had a great contractor come out and have us back in operation within 48 hours.

6 years ago

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Verified Customer

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Jesse Covington, GA

Any issues that come up they handle very courteously and professionally. I had a plumbing issues and I couldn't get the water shut off. They came out immediately and solved the problem. The service before and after meant the world to me.

6 years ago

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Verified Customer

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anonymous Hyattsville, MD

My oven burned out and when I called it was next day service. The person came 10 minutes before the scheduled time and the part that I needed he had in his car. It only took him like 45 minutes it was fantastic.

6 years ago

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Verified Customer

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Mary Newton, NC

always respond immediately. Recently I needed to use them for a plumbing issue and the plumber that came never fixed the issue. So I called choice back and they sent somebody else right away and he took care of everything.

6 years ago

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Verified Customer

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Shauntaurus Wicks

Each time that I called they came out in perfect timing, even on a Sunday. The gentlemen was very nice and he also gave me a training session on things i could do in the future.

6 years ago

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Verified Customer

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Gary

Customer service has responded. I had to use it because I had a sewage line blocked up and I called them. It took a little bit longer for the service to be done. Longer than I expected. The service personnel was very good. They did a good job.

6 years ago

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Verified Customer

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Clarence ladner Cantonment, FL

We had a bad experience the first time and a good experience the second time. We needed to use it for an oven and that was the first time. Our oven was a built in wall unit and they couldn't fit it so we wound up having to pay an additional $1700 for an oven because the only amount that they paid wouldn't even fix it. The second time we had them come out to fix our dryer and the guy that came out and fixed it, it only costed us $60 for the visits and no parts. It was very good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Verified Customer

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Victor Cape Coral, FL

Usually when I make an appointment, it's within twenty four hours, but they don't accept so many of the problems in the house. The people that they have come to the house to fix things, they have to call Choice Warranty and Choice Warranty says it's not covered. They've been able to fix the toilet ten times and the problem is the same. I keep paying $45 every time they call and fix the problem, the problem is still there.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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Verified Customer

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Anonymous Plano, TX

We had some problems this summer with the air conditioner and I don't feel like it was handled right. The call went out on Friday and they couldn't get anyone here until Monday and it was 94 degrees in our house so we had to stay in a hotel. The gentleman that they sent out did not speak a word of english. I don't know that he knew what he was doing. He had a helper with him that was his translator and they decided it was the motor and he just reached up and cut all of the cords off without even seeing or thinking about it. Then it took him five times to put the new motor in and to get it all wired. He said everything was fine and then the air conditioner went out again in the middle of the night so he had to come back out and he wasn't happy at all about having to come back out. It took two tries to fix it and our electric bill went up thirty some odd dollars from having it run so hard to catch up with the temperature. He said he would talk to Choice Home Warranty and he obviously said nothing was wrong and they said they would not replace the part. We weren't treated right and the guy didn't know what he was doing and Choice Home Warranty did not come to us, they took this man's word that there was nothing wrong with our system. I don't know that I'm going to renew it. We've had them out here to fix the over and it's a combination microwave and convection oven and every time it goes out, they send someone out here to fix the microwave and it's not what is needed. They can never get that right and the guy that comes out doesn't work on those so we start all over again. There is a problem in communication.

6 years ago

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Verified Customer

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James Greensboro, NC

They've been pretty prompt with the two times that I've had to use them. I've been able to get someone here and handle the problem pretty quickly. The job was done correctly and that's what you look for when you need assistance.

6 years ago

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Verified Customer

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John Raleigh, NC

They respond very quickly. I was kind of disappointed in the fact that they could not fix my refrigerator and to replace it was a little over two thousand dollars and Choice said they would pay a little over $700 so I was a little disappointed.

6 years ago

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Verified Customer

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Marcella Richmond, IN

They always seem to be there when I need them. I called about a refrigerator repair and it only took them a day or two to get here and as soon as the parts were delivered, they were here to install them.

6 years ago

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Verified Customer

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Marcia Fort Lauderdale, FL

They are very reliable, on time, and do the job right. I had problems with my bathroom sink. The plumber came the next day and repaired it. Choice follows up with the claims very speedily.

6 years ago

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Verified Customer

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R Jacksonville, FL

They've always been there on time when they said they would and they always fix the problem. They were prompt and did an excellent job. They told me what the problem was and fixed it immediately.

6 years ago

Choice Home Warranty Reviews