Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Wilson White

On Monday, 9/10/18, I had service call for my dryer and the plumbing in the master. Both technicians called ahead like I was told - to tell me the approximate time each would arrive. The technician for the dryer did a thorough evaluation, answering all my questions as he went along. The plumber (and helper) looked at the bathroom sink in the master and did necessary adjustment so the water will now go out rapidly when I lift the rod. I am very satisfied with the politeness and professionalism of the technicians that Choice Home Warranty uses. I will speak favorfably of CHW when any of my friends ask about a warranty service for their appliances. WW Snellville, GA

7 years ago

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Richard Trione Fairhope, AL

I am so impressed with how quickly, your Account Specialist, Rachel A, responded to my inquiry on your Website! She responded to my inquiry within 8 minutes! Also, Rachel impressed me as being the most professional and caring person whom I have ever had the pleasure to work with! She assisted me with changing the current warranty we have, with Old Republic, to Choice Home Warranty, along with starting a brand new policy on our Residence! Rachel took the time to carefully explain everything to me. She made sure that my wife and I completely understood the policy options. Rachel did not pressure us. In fact, she have us plenty of time to make a decision on with policy option we would decide on. We will certainly share this with our family and friends, and encourage them to contact Rachel A, to start a plan with Choice Home Warranty! Thank you so much! Sincerely, Richard "Ricky" Trione

7 years ago

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Charles G. Colella Waterbury, CT

I was having a problem with my water heater. I called CHW and within hours , they set up an appointment with a tech to have it looked at. I was not happy with the appointment, but CHW included a phone number to the company that was having the tech come out. I called the company and they were gracious enough to send a tech out on Friday instead of the following Monday because I was told by the person I spoke with who had a problem like mine and it was no fun not having hot water. The Tech showed up at about 6PM. I gave him the money for the service call and within a hour or less my water heater was up and providing my household with refreshing hot water ( you don't know what you have until you no longer have it. A BIG THANK YOU to CHW. Sincerely Charles G. Colella,

7 years ago

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Charles F Mervis Dayton, OH

Our Air Conditioner stopped working on Monday evening. I put in an on-line claim asking that someone could come soon because both my wife and I are elderly and have some health problems. Although the service repair man said he did not get the urgent request, he did come at noon yesterday (Tuesday). After investigating the problem, he determined that the fan motor and fan blade needed to be replaced as well as a capacitor and time-delay switch. Choice approved the repair. He took most of the unit to his shop to make sure that the fan a parts fit and were balanced properly. The job was completed by 4:30 in the afternoon, and my cost weas only the $60 service call charge. Thanks again, Choice Home Warranty!

7 years ago

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Marsha Feick Granger, IA

I was contacted by Choice Home Warranty yesterday and spoke with agent Terry. He was very informative and explained the policy coverages and exclusions. He gave me a quote with the annual premiums and my options for payment. Throughout the entire conversation he was extremely polite, helpful and very pleasant. He is certainly an asset to your organization. Having been in sales ( I was an insurance agent for over 40 years) myself, I know how important it is to treat your client with respect and to answer questions that perhaps you might not think are important, but they are important to your client. Terry was certainly a perfect representative and answered all of my questions to my satisfaction. I had been considering a home warranty policy for some time and after speaking with this agent I did purchase the policy for an extended period when I realized I could actually "take the policy" with me if I moved to another house I purchased, or I could "transfer" the policy to the new buyer if I sold my home. Getting the policy just seemed like a win, win situation. If all customer service is as good as my experience with this agent I will indeed be a happy customer.

7 years ago

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Peter D'Astoli Myrtle Beach, SC

I sent a review yesterday but I do not think it went through. I had the pleasant experience of purchasing a six year program and I did it because of the professional manner Mr. Jake R handled himself. He was a true Pro. All my questions were answered immediately and the man definitely knows the product he is selling. I was more than comfortable with him. Dealing with him also proved t be quick because of his knowledge. There wasn't any..."I'll have to put you on hold to get an answer." He knew the answer. I hope all your associates are as professional as Mr. R. If so, he is what makes your company number one. He should be recognized for his dedication to your Corporation!

8 years ago

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Douglas Daniels

Filed my first claim for my A/C. The a/c was only 3 years old and had a recent inspection. Despite having all the documentation, they denied my claim. Calling customer service will only get you a call center in another country and they are hard to understand with a prewritten transcript of what they can say. Horrible service. Terrible company.

2 months ago

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Steven

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

2 months ago

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Robert Rester

They have totally screwed me and cost me money I don't have and made me sick living without power and sleeping in a recliner in triple degree heat,I'm a67 year old vet living on social security,that's why I had a warranty,and they advertise to help Vets👎🤬

2 months ago

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Verified Customer

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Carlos Basilio

I choose CHW based on the reviews, then when I needed I found out it is not different from the other home insurance in the market.

3 months ago

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Verified Customer

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Xantha Davis

Choice warranty is worth Every penny I can’t complain about a thing it’s been a God sent

4 months ago

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Verified Customer

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Felix villanueva

When you call the operator is very professional . The tech is very professional and polite .

4 months ago

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Verified Customer

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Eulalia Rivera

It has taken almost 3 months for my washer to get fixed. But when I called about my central air. It was fixed very quickly.

4 months ago

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Verified Customer

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Karen

Despicable claim service, citing all the contract exclusions in their policy language which contradicts sales pitches The other two fine home warranty companies never treated me with this condescending attitude

4 months ago

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Verified Customer

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William

Plumber was very good and he was here at the scheduled time. Overall a very good experience

4 months ago

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Verified Customer

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Navinchandra

We called when I had problem with my refrigerator,action was taken and faulty item replaced.

4 months ago

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Verified Customer

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Antoinette

My A/C is not working. They've been out twice. $100 each time. Still not working. I put in another request 2 days ago and have heard nothing.

4 months ago

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Verified Customer

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Jeannine

Technician was professional and fixed the problem. The only downside is that it took a week for him to get here!

4 months ago

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Verified Customer

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Enrique Montenegro

Takes way too long to get repairs done. Took 6 weeks to AC fixed! Takes too many phone calls to get answers. Difficult to talk to a real person, just get 'pat' scripted answers, no real help.

4 months ago

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Verified Customer

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Jamesmaria

Seriously, it's a nightmare trying to get ahold of you guys after filing a claim. I've had a claim open for my dishwasher since June 1st. How is it still not fixed?

4 months ago

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Verified Customer

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Mike

So far, so good. I have utilized CHOICE for two home needs, and they have delivered on both.

4 months ago

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Verified Customer

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Myron

Over a month since the initial visit and the repair visit. Too damn long triggered a search for potential replacement for CHW. 'Nuff said.

4 months ago

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Verified Customer

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Frank

Canceled appointment yesterday. Said they were coming today between 11 am and 4pm. Canceled. Git email that are coming 7/19. Left msg stating not to bother. I called someone ekse

4 months ago

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Verified Customer

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William

I dislike yall not honoring your policies. My refrigerator went out in my 2nd home. I was told it would not be covered. I will not stop until Choice Home Warranty is no longer able to offer coverage in the State of Florida.

4 months ago

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Verified Customer

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Aaron

They lie and don’t know what they deny most claims. Every claim I have made has been a battle. I’m sorry I wasted my time and money with this company and will do what I can to warn others about how bad this company is.

4 months ago

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Verified Customer

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William

Every time I've had an issue the people that show up are friendly and professional

4 months ago

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Verified Customer

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Amber

Nothing is ever covered. "normal wear and tear" is their typical denial response. I live near the ocean so things corrode and rust but its considered normal wear and tear. Joke, I will not renew.

4 months ago

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Verified Customer

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Deborah Whoberry

I appreciate them when it is something small. They don't tend to pay for big ticket items if they are over 5 years old. It tends to be a hassle.

4 months ago

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Verified Customer

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Kim

They told me I would be getting my egift card from Lowe’s to replace my dryer and I haven’t received it yet.

5 months ago

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Verified Customer

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Henry Rappoli

Work was done quickly and professionally. Very satisfied with process and outcome.

5 months ago

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Verified Customer

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Mary Lee Lomonico

I made a claim on line and it took less than 5 minutes . The repairman came the following day.

5 months ago

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Verified Customer

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Maria E Andrade

We have been fortunate to have skilled people respond to our service calls in a timely fashion.

5 months ago

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Verified Customer

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Joyce and David Montgomery

Too many excuses for not getting claims fixed. Had to call our own air company to fix our air conditioner. Claim is in review to see if they will pay on any of the repair!

5 months ago

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Verified Customer

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George

I had to cancel my appointment and couldn’t get any body just a voicemail to call back after 9 and I did and still got the voicemail

5 months ago

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Verified Customer

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Susan

Simple to make claim, whether it is covered or not. Good timely response by the service technician

5 months ago

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Verified Customer

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James Kasch

Great price and great service. Purchasing this Home Warranty was a ust have for an older home.

5 months ago

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Verified Customer

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Kristina

It is very hard to reach anyone or managers, they will tell you they will cover a claim than denied it. They do not pay vendors, I still have yet to receive reimbursement for my claim

5 months ago

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Verified Customer

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Phyllis

I live in the country and there is no company that will work with Choice because of their picky requirements when sending in their diagnosis of the problem.

5 months ago

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Verified Customer

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Tracie

I like the quick responses and the easy process in which you are able to schedule a work order.

5 months ago

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Verified Customer

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Ron Semone

I liked the technician was very helpful solved the problem in around 15 minutes .

5 months ago

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Verified Customer

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Anita

The cost, the professionalism of the technician, and the rapidity of service rendered

5 months ago

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Verified Customer

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Paul

I am still trying to get assistant my issue

1 week ago

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Best Decision

The original sale was unpressured. The negotion prosess gave me choices. They worked with me. The best home warranty choice I ever made.

3 months ago

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Verified Customer

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Monique Mahon-Rivera

Choice Home Warranty does a great job when it comes to taking care of broken appliances or systems in your home.

5 months ago

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Verified Customer

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Chris Williams

Choice is good. You have to do things their way but the overall process has been good enough for me to continue to purchase a policy year after year.

5 months ago

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Verified Customer

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Anthony Harris

The tech had great communication and was flexible on timing to meet, he was quick and diagnosed in a timely manner.

5 months ago

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Verified Customer

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Jane

So far we are pleased with the service technician repair skills and timely response time to our repair.

5 months ago

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Verified Customer

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Gary

Technician who came out was good. But offering a small amount to replace the washer was disappointing. We'll probably have out of pocket exspense to replace it.

6 months ago

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Verified Customer

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Rick/Mollie Edwards

My problem was fixed before the repair man got here .I called him and told him that I fixed the problem

6 months ago

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Verified Customer

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Rita Parker

I am very happy with Choice Home Warranty. I have one claim so far and processing was extremely easy and efficient.

6 months ago

Choice Home Warranty Reviews