Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Dwight

I asked for a water heater issue and the feedback I got was it wasn't covered under the warranty and I don't understand why because my understanding was if it can't be repaired it would be replaced. I needed a different department and they came on time for the work and I was very satisifed with that.

6 years ago

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Verified Customer

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Sean Genefier

They always answer your call and always available. During plumbing issues, I called choice and the ysent out a plumber out to check my water heater to put a pipe coupling on it ot prevent carbon monoxide within the home. The work is done effectively and accurately and you don't have to call them back.

6 years ago

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Verified Customer

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Sherrie

I used it a couple of times for a furnace and they're right out. I get notified usually within a day and they're out within the day or the next. They offer a little bit more than other companies do.

6 years ago

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Verified Customer

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Robert

Response time was excellent and actually got me a service guy out here quicker than I would expect. Diagnose properly, fixed it, and we were back in shape again so that's what we pay for.

6 years ago

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Verified Customer

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Raymond

I like the portal, it's very user friendly. My sump pump went out and I filed the claim through the website and within a few hours they had a company selected and they scheduled an appointment to come out the following day.

6 years ago

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Verified Customer

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Eloyce

We've had garage door problems and they've come out and fixed it. I probably only had one bad experience with customer support. Most of the time when I call I get what I need within a day or two and I appreciate that.

6 years ago

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Verified Customer

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Claiborne

I had my HVAC go down and I called and they sent the repairman. He came quickly and repaired my HVAC perfectly. Every technician has been very well trained and always prompt and very nice. I would recommend it highly.

6 years ago

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Verified Customer

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Anonymous

We recently needed to use it on our dishwasher. IT was not santizing anymore. The gentleman came when he was supposed to and he fixed the dishwasher promptly and totally satisfied.

6 years ago

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Verified Customer

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Diane

I've used it several times. The first time that I treid to use the warranty my septic system needed to be empited so I called them and they sent seomeone out and then the person they sent out I guess didn't actually do the thing for my system so the $200 that was allocated for it and they did not reimburse me that. Something came up and the pool pump stopped working and I can't find anyone so I neded up having to get someone out here myself.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 20th, 2020

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Verified Customer

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Linda

I've used it twice, both electrical. The first time I called, they wouldn't cover it and wouldn't give me a reason for it. The second time I called they did cover it for a different part. You don't know what they're going to cover and what they don't.

6 years ago

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Verified Customer

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Marcia

I needed to use it for my plumbing and they set me up with a plumber and sent him out and he took care of the problem. I was very pleased with the service. They answered all my questions.

6 years ago

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Verified Customer

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Margaret

They did not cover my air conditioner, which was very misleading and there was nothing in the contract that says that part shouldn't have been covered so I was out of pocket a lot of money that Choice should have covered. For the most part, they cover small items, but there's big ticket items that they don't seem to cover and they don't tell you that.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Verified Customer

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Marty

Had a warranty claim on the AC. It was gonna be almost five days for them to come out. Ended up being a company that they dispatched came out two days early and fixed it. Very economical.

6 years ago

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Verified Customer

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Diane

I've only had to use it twice but both times they were right there for me and had someone out here who is knowledgeable and did the repairs that I needed. They have great customer service.

6 years ago

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Verified Customer

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Kathy

I put an online request in for service probably around 11AM and I had an appointment scheduled by 2pm. Somebody was here at 4PM. It was really quick. It did take 10 days to get new parts to my microwave

6 years ago

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Verified Customer

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Eugene

They did a good job. They get here right away when there's a proplem. It was a pretty good deal when I got it. They did a nice job, even though they didn't cover everything I thought it would.

6 years ago

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Verified Customer

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Todd

Never had an issue with customer service at all. We've always had repairmen come out and fix the problem. The last repairman to come to my house and fix my fridge was thourough. Choice Home Warranty is the best price.

6 years ago

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Verified Customer

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Alexandra

It's been very efficient and easy to make a claim. The service guy that I have that is coming back to my house to service my fridge has been great. He's been knowledgeable and easy to work with.

6 years ago

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Verified Customer

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Don

I needed to use my warranty and this was on a Tuesday. I called it in and they told me somebody would be out late Thursday, but actually the person contacted me because he was in the neighborhood and we actually got it done the next morning. Everything happened in a timely manner.

6 years ago

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Verified Customer

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Doris

I've used my warranty twice this year. My microwave went out and they insisted they couldn't fix it. They gave me a check. They've been wonderful with me and the people who come to my house they've been really nice.

6 years ago

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Verified Customer

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Ophelia

It's a reasonable price. I called and I didn't have a long waiting period to get him on the phone and no long waiting time for him to get somebody out here to stop the problem.

6 years ago

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Verified Customer

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Anonymous

My sump pump failed and I called them and they came within a day and replaced it there. They did a good job and even took the extra effort to make sure it fit and worked. It was responsive to my needs.

6 years ago

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Verified Customer

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Marcell

Every time I call, I get good service. Good contractors and the job is compete. I don't have to call for a second time. It's not complicated at all. The people are friendly and they make you comfortable.

6 years ago

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Verified Customer

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Chelsea

I would say make sure you read all the fine print because I was not aware that you guys, all the service calls get taken out of some total. So I wanted to cancel my warranty and I couldn't because they told me that because of the service calls I've had, I would actually owe them money or something, which is totally twisted. Once claim was for a dishwasher and we found out that the garbage disposal was wrong too so I called you guys and wanted to ad it to the dishwasher claim and the company that I was referred to did not answer any of my calls, texts, or emails for four or five days. Then they said they were going to set up an appointment and they didn't call and it was just mass confusion. I ended up paying out of pocket just to get it done.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 22nd, 2020

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Verified Customer

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Shara

They have the lower copay. There was a time I had to use my warranty to have my sink repaired. It was leaking and they sent out a person to do that work and the person had to go back out and get authorization or confirmation that it was okay to do the work. For some reason, the plumber said he wasn't going to be approved but Choice approved it.

6 years ago

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Verified Customer

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Brad

The last time we needed it our oven had stopped heating and they quickly set up an appointment and the guy who came to fix it was great. He was very courteous and he knew what he was doing and he had the heater element on his truck so it was fixed very first visit.

6 years ago

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Verified Customer

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Muriel

The service reps are always courteous and eager to help me find someone I need. I had a water shut off valve and I needed a plumber really quick and they sent one out within a couple hours

6 years ago

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Verified Customer

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Joyce

A couple of days ago, during the pandemic, I called them thinking that they wouldn't get me in for a couple of weeks. The guy came out, I called on a Sunday, he came right out Monday and I was satisfied.

6 years ago

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Verified Customer

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Anonymous

Needed to use the warranty for a small leak between my dishwasher is saying the plumber came out diagnosed the issue service see and then never came back to actually fix it I let the home warranty know via an email and then I hired another repairman to fix it but I've never attempted to what's that thank you for get my money back from the warranty for the the service that I had to pay for they were they never responded to my email.

6 years ago

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Verified Customer

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Anonymous New Ellenton, SC

I was having difficulty and you had a plumber come out and find out what was going on. Everything was fixed and taken care of. They have been a good, reliable home warranty company.

6 years ago

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Verified Customer

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Dorothy Younker

prompt next day service. serviceman was very polite and knew immediately what the problem was with our dryer. He drove about 75 miles to our house and was here when he said he would be.

6 years ago

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Verified Customer

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Pat Ljungquist

Very professional. Came the next day to fix washing machine. Needed to order parts, had them the next day. Great work took about an hour to fix. Cleaned up after himself which is always appreciated.

6 years ago

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Verified Customer

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Deb Pfefferkorn

The plumber and ac guys did not fix problem to my satisfaction I think due to your rule however the appliance company you sent to me several times, Mike Check Appliance, I would recommend wholeheartedly as they were consistently EXCELLENT!

6 years ago

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Verified Customer

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Richard Fitch

Response to service calls (only 2) were good and service was good. I was disappointed with call responding to a question about contract and got incorrect information and response which indicated I was wrong. Later corrected by another rep.

6 years ago

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Verified Customer

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Sandra

You do a good job at getting my problems fixed . Had to call about leak on refrigeration system in house you explained don't cover water leaks of this sort . I like you letting me know it wasn't covered thank you

6 years ago

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Verified Customer

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John Baysinger

Very fast turnaround the Coronado virus has stop work on washing machine until 14 may 2020, the range was repaired but colors were mismatched the stove is stainless steel and the replacement stove contronls is grey.???????

6 years ago

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Verified Customer

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Christine Smith/Raymond Smith

Excellent response time and wonderful Companies who come to my home to do the repairs. I have had great service whenever or whatever the issue has been. Very happy customer! '''''

6 years ago

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Verified Customer

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Sam

My dishwashwer went out and I got a call within a half hour. The technician showed up the next day and had to order the part. Was back again in less than a week and installed it.

6 years ago

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Verified Customer

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Anonymous

Last week I had to replace the parts to my air conditioner. The people were going to say it was going to take about a week to get here so I have been on a call to someone else to come that day and they approve their charges so that helped out.

6 years ago

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Verified Customer

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Joan Smiths Grove, KY

Customer support responded quickly and they sent the help that I needed. My dryer was overheating and when I called, they arranged for someone to come and they came as they had promised they would. Their prices are good.

6 years ago

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Verified Customer

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Ron Mercedes, TX

Quick response from customer service. Two weeks ago my air conditioner went out and I called in. The lady called back within thirty minutes I had service and came to fix my air conditioner.

6 years ago

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Verified Customer

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Jacqueline

Well at the time when I needed my warranty was with my air condition methane went out and they sent the guy all right and he had to order me a stain and it came back he came back like the next day and put it on.

6 years ago

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Verified Customer

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William

Our washing machine quit working and they came out in a determined what needed to be done ordered the new part and fixed it and timely fashion and it's a hundred percent workable now it was a very good experience.

6 years ago

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Verified Customer

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Bridgette

It took forever to get somebody out there. It took a couple of days and then the guy was there to do the repair at nine o'clock PM. I didn't really get to pick who came out to provide the service. They seem to take care of any problem I had.

6 years ago

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Verified Customer

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Michael

I had to fight with them. We had a power outage in my thermostat that was controlling our air conditioning and it was a very good service that Aemrcian Standard had. And they were giving me a hassle about replacing it with the same equipment. They were giving me a basic one tat I could have bought at Home Depot for thirty bucks. So after some back and forth, they relented and input one that was equivalent to it, but I didn't appreciate the hassle.

6 years ago

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Verified Customer

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James

I used it for my stove when it broke down. The guy came right out and he fixed it. And he was very courteous and we're real happy with the job he performed. I've been real happy with customer service.

6 years ago

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Verified Customer

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Marion

My ceiling fan didn't work and I called home warranty and they sent out a representative and he determined that it was bad and he bought a new one and put it in and that was all taken care of.

6 years ago

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Nancy

I had an issue with my microwave and we had a company come out and look at it and this was the problem. It was a couple weeks until I could get the actual part so that was kind of aggravating. But recently I called and had a company come out for my dryer and he was able to get the part and fix it and do that all within a couple days so that was no problem.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback Nancy.

Apr. 17th, 2020

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Verified Customer

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Joyce

I can always get through to customer service. The last time I had to use them we had a problem with the garbage disposal and it was not working properly. We contacted them on Monday, somebody came out on Tuesday.

6 years ago

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Rod

The last time I used it was a week ago. I contacted Choice Warranty that my air conditioner was not cooling and they sent me a note back and about two or three hours later they had assigned it and I was contacted by the company.

6 years ago

Choice Home Warranty Reviews