Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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john tracy fowler Wake Forest, NC

You were a 5 until I had to work with multiple case managers on 1 claim. I have been given the run around for 3 weeks on 1 documents. This experience has ruined a 5 star score. These mangers do not call you back. They can't make a decison. They have been awful.

2 years ago

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Joseph Glenn Parker Ormond Beach, FL

Microwave quit working and took over 3 weeks to finalize claim ticket. Choice only wanted to give me $191 for a exact replacement that costs $349. Then after disputing they agreed on $249. I had already paid the tech that came out $85 to check it out. It was repairable but Choice did not want to pay for a repair. Now I am also stuck with the bill for reinstallation into the wall. The reimbursement is going to be in the form of a gift card to Lowes but may take up to 30 days to receive it. Thus I will be out of pocket approximately $235 for replacement and installation. If I wait for the card to come I will only be able to buy at Lowes. I cant wait 30 days more for the card so I will also be out of pocket another $249 until the card comes. Then I can only use it at Lowes.

2 years ago Edited January 10, 2024

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Thomas

I used it and they told me I had to pay $400 for the A coil because they said what needed to be repaired was not part of the AC system. I asked four different people if it was part of the air conditioning system and they all told me it was. I am refusing to pay since I already paid an annua premium for the warranty and I just don't think its fair to me as the consumer.

2 years ago

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Verified Customer

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Aisha N Washington Winston Salem, NC

I'm always able to speak to a live person who understands my needs. I recently called to schedule a repair on my garage and was highly satisified with the service provided.

2 years ago

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Sarah Webb Sugar Land, TX

CHW were great and on the ball, but now it takes them a while to find a tech to come and do the work, since the pandemic. We waited almost two weeks before someone came and fixed a pool problem.

2 years ago

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Verified Customer

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Stephen Traynham Riverview, FL

I have had an AC technician come out four different times for the same issue. Nothing they have fixed so far has been covered by the warranty, so all paid out of pocket. Today will be the fifth time the tech is coming out in less than a month.

2 years ago

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Waverly Orlando, FL

Response time should be more timely . And when the provider calls and receive the information regarding the appliance they should walk with the product to avoid the second visit and further delaying the repair. This is usually a big inconvenience.

2 years ago

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Daniel Mccusker Philadelphia, PA

I had two air conditioners that over 10 years old and were located on the Jersey shore in the salt air. They had to be replaced by your workers denied both one was my fault for the 10 year old A/C in the salt. The other had two units but I didn't report the other unit (didn't know I had to) and worker said the small unit 1.5 tons was covered but not the 3 ton unit that had to be replaced.so it cost me over $6000. When I appealed decisions I got know all the appeal perso did was read the first report. When I tried to cancel all 3 houses I was told that I would get not funds back.

2 years ago

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Verified Customer

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Zack Centreville, VA

I have nine separate policies for rental property I own and spend $450 per month on CHW premiums. I originally signed up for the service the help with the convenience and ease of getting things repaired or replaced. The amount of hours I have to spend arguing with CHW's terrible staff on the phone absolutely removes the convenience factor. In addition, 50% of the time I file a claim, they don't have a technician available in my area and give me the option to hire my own. Every time I hire my own, they put me and my technicians through the absolute ringer trying to get approval for those specific claims. They drug out a claim on a furnace for more than a week and a hot water heater for 4 weeks. The majority of those specific claims are ultimately denied while a lot of my time, and the time of my technicians are wasted. Imagine not having heat for a week in the winter or no hot water for nearly a month? CHW doesn't care. The goal of their staff is not to provide a service which you the client pays for but rather to absolutely maximize profits on the front end. It's truly is if they have no long-term business goals because they are losing me as a high paying customer. If I would have simply placed $450 a month in my business savings account, I could have more than paid for all of the repairs and replacements I originally needed CHW for but with far less hassle and stress.

2 years ago Edited January 10, 2024

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Verified Customer

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Valery Spring, TX

As soon as I report something I get an appointment to solve my issue.I've only had one experience of many with a poor technician. The rest of the experiences were perfect.

2 years ago

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Verified Customer

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Mansour & Rosemary Rio Rico, AZ

We were very pleased with the technician that was sent from the facility in green Valley doors. He knew exactly what he was doing wen he repaired our garage door.

2 years ago

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Verified Customer

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Paul Smith Harker Heights, TX

Joining the Choice Home Warranty team was easy and efficient. I've only had to call in one request so far and it was quick. Had a technician out the next day!

2 years ago

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Verified Customer

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Tracia Washington Houston, TX

My toilet has been overflowing for sometime and they replaced it with a brand new toilet. The representative was very nice and help me to get my toilet replaced.

2 years ago

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Verified Customer

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Ana E Gilberts, IL

They sent an electrician and the electrical company insisted that we have to pay full amount of their service. They said that Choice Home will not pay the remaining balance because we opened the switch that they supposed to repair. Choice Home should review this experienced we had because it's not good at all. Very disappointed of having a back and forth conversation with the electrician they sent. We are your valued customers and I hope we feel valued.

2 years ago

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Verified Customer

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Christina Ezzo Las Vegas, NV

I had a claim denied so I did not call when my a/c went out. Warranty was almost $700 then had to pay an extra $300 for hot water tank. Had to pay $400 to get a/c fixed. I am a realtor, always gave away a home warranty. I will not be doing that any more.

2 years ago

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Anonymous Grand Rapids, MI

They never seem to live up to what they advertise in their coverage. I'm supposed to have replacement cost coverage but every time that comes up all they want to do was reimburse for some lower amount which won't cover the replacement. I always seem to get into arguments with them about trying to settle whatever I'm calling from about. They never want to cover what's supposed to be covered.

2 years ago

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Anonymous Evanston, IL

In the beginning it was very difficult to get anybody on the phone, I couldn't get somebody to come out when we needed them, but over the years it's gotten better. The last couple of times I've used them it's been fine, but we had problems still.

2 years ago

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Venkat. Cumming, GA

When I had an issue they sent someone really quickly. Sometimes the agents are not always knowledgeable, however if I submit something to the website they seem to have better engagement.

2 years ago

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Diane Jasper, TX

I'm not really happy with them. What I paid for my home warranty I think I could have had faster and better service. I needed my washer serviced for a drain that was clogged up and they sent a handy man out. He poured some stuff that he shouldn't have down the drain and couldn't fix it. They told me I could find my own company and they would reimburse me. When I did I had to wait 6 months for the reimbursement check for the service and they didn't cover the whole thing. They can't seem to find people to come out and service.

2 years ago

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Verified Customer

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Mary Monroe, NC

They've always been very helpful when I've called about internet issues. They sent a small company out when I had an air conditioning issue and they let me know what was wrong and then fixed it.

2 years ago

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Verified Customer

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Sidney Clermont, FL

They respond quickly. The air conditioning wasn't working and he came out and replaced a part. We were without air conditioning for only one night and he came next day.

2 years ago

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Verified Customer

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Johnny Waco, TX

We had a guy came out two or three times and never could fix the issue with our refrigerator,so that the the the main problem. When you need something done right away they won't have a repairman out for a week.

2 years ago

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Verified Customer

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Frank & Raymond Jeannette, PA

I was pretty happy. I called up about my latest problem and haven't heard back and it been three days. Every other time I have used them they seem to be able to answer and get things fixed within a week.

2 years ago

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Verified Customer

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Debra Fort Myers, FL

The guy that came out to help was very, very polite, very friendly. He was just very professional and I was very pleased with him. He came out within two days of my claim.

2 years ago

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Tom

For my garage door repair, the repairman adobes that both springs were installed 2008 and one was snapped the other was ready to go. He advised that Choice would only authorize one spring, and I would need to pay $198 for the other. I was not happy that Choice was not willing to take care of the appropriate repair to take care of the problem. Previous claim was denied for a pool pump that stopped working. Makes me wonder why I’m paying for insurance.

2 years ago Edited June 12, 2024

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Verified Customer

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Lena Alpharetta, GA

I do semi annual maintenance on my AC and I provided all the paperwork, but my claim was still denied based on that the unit was not maintained. Same kind of experience with the water heater. So I would not recommend this company.

2 years ago

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Verified Customer

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Donna Deltona, FL

I've used it three times when my refrigerator was leaking water, and that was repaired. Then my dryer also stopped, and that was repaired. I can't remember the third.

2 years ago

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Verified Customer

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Donna And Carl Biloxi, MS

They answered me in a timely manner with the appointment and coming out of the house to fix the problem. Only twice they didn't cover what I thought should cover.

2 years ago

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Verified Customer

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Lottie Thibodaux, LA

I researched companies and I am so happy I chose Choice Home. I Made two claims and and there were no issues. Kind people to work with and great company ethics.

2 years ago

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Verified Customer

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Roslyn Berlin, NJ

No problems getting a hold of them on email or phone early in the day. Found a company that would take my order and they were superb ANR air conditioning company

2 years ago

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Verified Customer

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john garrison

MJ Appliance Repair were very respectful and knowledgeable fixed washer and dryer fast clean and efficient

2 years ago Edited January 10, 2024

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Linda A Russell Republic, MO

I was told by customer service that there was only a10 day waiting period when I transferred to my new home! Nope, 30 so I suppose I get an extra month added to the end of the policy, right?

2 years ago

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Tom Boyer Dayton, OH

(1) Do not appreciate long standing customers. (2) Does not recgonize repair of something that is not working 100% could save major repair in near future. (3) Attempts to schedule repair when they have no right to do so which causes confusion to customer. %

2 years ago

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Robin Loe Albemarle, NC

Was told my appointment was from 11 to 3 on Friday. CAlled Diamond Garage and they said not till the following Wednesday. Had scheduled time off work to be here. Not happy with Choice not covering repair. Had to pay 85 dollars and then had to pay for an all new garage door opener. Not happy!

2 years ago

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Verified Customer

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Gayle Simon Elkton, MD

I often find that Choice advertisements are full of promises that are not in the customer's contract. New customers are promised that any thing covered will be replaced but this is not the case!! For instance, they will not replace items if they feel it's too expensive. However when called as a new

2 years ago

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Verified Customer

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JEMI ANKLESARIA Fort Myers, FL

I like the Insurance company to do what they promise to do. I expacted Choice home warranty to replace my Non-working appliance and not pay me off a little amount that is not even close to it's price and tell me to go and buy another appliance with that small amount.

2 years ago

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C Jircik Cedar Lane, TX

1st claim did not realize that you did not replace with a equal value, only tub size (washing Machine). 2nd claim, more to do with choice of vendors, have been with a double oven because the vendor keeps canceling repair date. Have the parts for almost a month

2 years ago

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Marsha Cornville, AZ

I've had a leak in my bathtub faucet since April 2022 and it still isn't fixed despite it being reported by me on 2 separate occasions and 2 different work orders. Although the repair was set up by Choice, the plumbers on both occasions did not show up or call to explain why they didn't show up. Instead I called them and they indicated that Choice doesn't pay their bill on services rendered by them. .

2 years ago

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Carol Martin Blairsville, GA

my dryer (gas) quit i called they said give them time to locate a repair man after a week i called they still had no one they were having a problem locating one i said sears trucks r allways around they contacted them they came out they tried oreded one no langer averable but tried another to make it work but it diden't now it's over 6 weeks i call give them more time we have only one laundery mat my husband is a disabled vet i am cancer (colon) disabled i haved called for two more weeks they say they are still trying to decide what they r going to do to day I asked to speek to a manger they got one she said what is your problem there is nothing can be done said good by and hung up this is causting us money and we do r laundry & thaking wet to dry I have never had any problems before but I do now I did say to the preson I am thing there should get compsation that when she hung up or get this fixed now as I said we r retired I have been trying to be paticent but after today I am really getting upset u have always been very helpfull please help us thank u so much have a blessed day

2 years ago

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Verified Customer

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Alice L Kettle Arlington, TX

I thought Choice was very responsive with plumbing and electrical items. However, when it came to my air conditioning system failing, I was found to be at fault and Choice did not cover ANYTHING on replacement. I have never been exposed to a worse experience with no communication with Choice in a 2-week period when temps were over 100 degrees and I had no air conditioning. They didn't even join the 15-minute meeting that was scheduled a week in advance. Right now, I regret that I paid for a 3-year agreement with Choice, and I'm only halfway through it.

2 years ago

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Harold Eddie Owens Andrews, TX

The hype of getting me to join to the point of actually using the services was just like night and day, when I actually truly needed the services of my air conditioner being looked at in 110 weather it took a week and then I had to call the company to find out what was going on and then all of a sudden everything become a priority. And wants the technician got on site and did his job very properly and professionally the whole time I felt like a bad person for using the services for his scrutinizing as choice was to help me restore two pounds of freon in my system. 2 lb! I paid more for the services of a year than what it was going to cost to recharge my system and get me and my family comfortable. I guess in the end as the customer I was guilty of being wrong and not needing the services until proven innocent and needing the services. Definitely would not recommend this company for anyone who lives in West Texas.

2 years ago

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David Strauss Colorado Springs, CO

Only my second claim and they did not live up to their contract. They claimed my issue was not covered under the contract until I had to screenshot and send the exact portion of the agreement. Then they sent out a technician. After the technician identified the issue visually and verbally, the technician waited over 45min. for verbal authorization from Choice Home Warranty. The technician could wait no longer and had to leave for another job. Later I receive a message on the CHW portal, the technician found no faulty mechanical failure and not replacement needed. I then had to contact and pay for my own plumber to replace a bad Pressure Valve. Do not trust CHW. .

2 years ago

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Malcolm Williams Temple, TX

Last year I had a pool problem. You could find anyone to pick up the job so you said I could find my own person and be reimbursed. I found someone to replace my pool pump. It cost me around $1,200. If you asked how much I was reimbursed and you said zero dollars you would be correct. No money and no explanation. last month my AC stopped working I called and you contracted a company to do the repair. After a week or so when no one showed up I called back and was assured someone would fix my ac. Again no one showed up. I called back today and you contacted another company. I'll see if someone shows up.

2 years ago

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Michael Des Moines, IA

They called the people but the people never showed up and had me stay here all day instead of letting me know that nobody was going to come. So they never showed up so they went out and found me somebody else so that was good.

2 years ago

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Irean L Rae Las Vegas, NV

Choice Home Warranty has been honest and professional when I have had them come for concerns and repairs. Up front and cost effective. reputable with my

2 years ago

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Tracy Moses Steger, IL

When making a claim it was fast and easy and they had companies reach out to me within 24 hrs. And my deductible was fair for the package I purchased.

2 years ago

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Susan Stauffer Irving, TX

We've had a couple of claims and typically we have issues with either the claim being covered, or the company assigned never shows up. When we contact Choice, we are told a company being assigned to our claim is not guaranteed.

2 years ago

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roger a rardin Reynoldsburg, OH

been with choice 3-4 years needed sump pump repaired ,i paid xtra for coverage,limit one sump pump,i have 2 so told him i will cancell and hook up with another company ,they said ok so i did new company will cover 2.less per month less for repairs

2 years ago

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Lola Barree Dallas, TX

Prior to 7/29/22 it would have been 5, but rcently I have had 2 claims in , one I ended up resolving myself when they told me about the Reimbursement Process, the first claim submitted is still unresolved. When I spoke to the technician, he said that my claim was not a priority because he is looking for a switch.

2 years ago

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Sandy Reiling Pine Island, MN

First time I had a problem with my central air I emailed a claim. Didn't hear anything so after 2 weeks I called a A/C service on my own they came out fixed the problem and I paid the claim out of my own pocket. Technician had part on his truck. A month later A/C went out again on a Friday afternoon. I called in a claim and said I did not want to hire my own technician. Got an email on Tuesday afternoon saying a contractor had been called and appt was scheduled for Friday. Luckily my son was able to diagnose and fix problem on Saturday. f I would have waited for Choice Home I would have been without A/C in 90-degree heat. Is this why I pay 43.00 a month? I have other more worthwhile places to put that money. Just sign me as ANOTHER unsatisfied customer !!!

2 years ago

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