Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Kevin Saint Paul, MN

I had a washer go out and I had decent service from the technician that came out, but it couldn't be repaired. That was about a month ago now and I still haven't been paid for it, but they only gave me 500 and some dollars towards the new washer. A new washer costs $800. The claim rep that actually handled the payout gave horrible representation and I got screwed over on the deal.

1 year ago

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Scott A. Mesquite, NV

I sat five days without water because they didn't get anybody to respond to a service call. And it was right before Thanksgiving. I had company coming over finally after I called two days in a row after the scheduled deployment, so that's the part that's disappointing. The work was handled fine, but the process was not.

1 year ago

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Mitchell Naples, FL

Two months ago. This is last issue which I got with that company. I got electrical issue. My outlets are not working. I call company, they send electrician. Electrician came, I pay him the $65 fee. When they come, he turned around, said "I cannot fix it," left. I called company. They're supposed to give me another technician to come to fix it. It's two months already passed by. I got one, the person called me last week, he said they gave me a work order, but they didn't approve to pay me. He called me and said "you guys have to call the company and tell them if they wanted me to come, they have to pay me." We tried to call. They promised us everything was two months. I wanted to cancel my service and I said I wanted my $65 back.

1 year ago

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Sarah Woodstock, GA

I was impressed with your salesperson Brad D., he really worked with me to find ways to make your plan work with me in my financial situation at the moment.

1 year ago

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Wilma Redding, CA

I had a problem with my dryer, I just lost one of the fins inside of it and I called and they found me someone and they came out promptly and fixed it.

1 year ago

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Verified Customer

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Alfonza Tallahassee, FL

They're very responsive to my calls when I call for service. I used it about 2 weeks ago and I was satisfied with the progress they made on fixing my appliance.

1 year ago

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Milagros Humble, TX

Immediately I got an appointment and they came like 2 days later after I called them. They sent the right person to fix it and the problem was taken care of.

1 year ago

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Verified Customer

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Jennifer McDunn Rockwall, TX

I had three issues come up in the last two months and they have all been taken care of by Choice Warranty. I'm happy with their service so far since I'm a new customer.

1 year ago

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Latrisha Hollmon Country Club Hills, IL

The are always on time with service and appointments schedule I really appreciate them. All the service providers are friendly and helpful with their knowledge.

1 year ago

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Verified Customer

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Victor Adjaben Houston, TX

Because the need of their clients is their priority. They treat the claims of their clients with a matter of urgency. I appreciate their willingness to serve American's.

1 year ago

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Lynn Mesquite, TX

Filing a claim is easy and the response time is good, the only issue is that sometime to service companies assigned are not all that good or knowledgeable to resolve problems

1 year ago

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Cecil Von Stepp Buffalo, NY

We are still in the process since Thanksgiving. We had a tech come after after the weather got better to diagnose the problem with our dryer. He said he thought we needed a new dryer because the motor is shot and the model is very old but he will submit his findings to his superiors who will make their recommendation. It was decided that the dryer may be able to be repaired but ANOTHER technician is scheduled to visit us on the 9th of December to make the final decision. In the meantime, we have to go to the laundry mat to dry out clothes. .

1 year ago

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Brenda Buggs West Monroe, LA

Can't get no contractor out to fix my plumbing. Call in about 2 weeks ago, their excuse is busy, keep giving me dates they will come out , then change to another date. I make contact, they coming another day. I talked to someone last night and they was coming after the finish that job. I waited from 3:30 to after 6:30.

1 year ago

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Linda Jenkins Hudson, FL

I sent in a claim for my oven on November 18th. This is December 8th and still don't have a fixed oven. A technician from Sears came on November 18th. He had on his paperwork that it was a cooktop. We told him no, that it was the oven. He checked the oven and said it needed a new keypad and that this part was not available anymore. He contacted Home Warranty and told them and they said ok and for him to close the order. I have called Choice Home Warranty 4 times and they keep saying they are waiting for information from the technician when the technician has already given them the information.

1 year ago

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Anthony Hilburn Pettus, TX

Very unreliable took 2 weeks to get our heat back on and with our waterheater took over a week just to get someone to come look at it I would not recommend this company to anyone we live less than a hour from very populated areas and they couldn't find technical help one technician said that they were still waiting for payment from company on previous jobs they misrepresented there company and technicians they have available to go on there calls the technician that came on our water heater canceled on us 3 time like I said before I would not recommend this company to my worst enemy don't waste your time or money on this company I'm very unhappy with there service!!! There customer service attention is terrible you can't understand them there are definitely not in the USA

1 year ago Edited January 10, 2024

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Verified Customer

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John Jacksonville, FL

It was a good deal when we signed up. Recently reached out to them for plumbing. We ended up cancelling because the problem had to be fixed now and I couldn't wait for Choice to assign a technician for the problem.

1 year ago

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Clarence Gretna, LA

The last time I my warranty it was for the hot water heater. They replaced the whole thing. I would like Choice to buy the products needed instead of me having to buy it and being reimbursed.

1 year ago

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Steven And Anita

I think their customer support is really good. They get back to you right away. We just had a problem with our furnace and I had to used the warranty and they got somebody out there real quick and it got done.

1 year ago

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Marilyn Lafayette, LA

I like the coverage that they offer. I used them two weeks ago when I had plumbing problems. I should have been told up front that the vendor required cash up front and that card for the service call.

1 year ago

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Brenda Turner Fairhope, AL

Talking to anyone is very difficult. There's no choice in who you work with, speaking of retailers to buy from. Lowes is awful when it comes to choices and customer service. The gift cards issued should be to any place you can find the best price for replacement. Instillation and repair for work that's been done isn't considered for repayment to customers.

1 year ago

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John willard

Leave a voicemail and they have your problem on an invoice and it scheduled for repairs!

1 year ago Edited January 10, 2024

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Verified Customer

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Tessa Hartgrove Knoxville, TN

My plumbing issue was addressed quickly and easily. The service provider went above and beyond what I expected! Choice Home Warranty is my choice going forward!

1 year ago

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Linda Dill Tyler, TX

Service people come right away. That was great. But if the appliance has to be replaced, it takes 3 weeks to a month to get a replacement card to use at Lowe's. During that time I've have had to make trip after trip to the laundry mat.

1 year ago

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Sandra Williams New Orleans, LA

They generally don't like to pay for you to have your service done there's always some back and forth with them saying something it's covered to my surprise our oven went out and they paid completely without me even having to call and complain first time this has happened

1 year ago

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Verified Customer

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Iesha Wallace Joliet, IL

I like it but I wish we could choose my own date & time. Some of the techs are rude and unprofessional. Some of the techs did not fix my issue and never did anything about it. But there are some really good techs that I love and they are very professional.

1 year ago

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Robert Cummings Delray Beach, FL

My hot water heater developed a bad leak flooding my house. I called a plumber who came straight over and replaced the water heater. Choice Home refused to pay. They scheduled a plumber for the next day after I told them the repair was complete. I do not believe they really read your submissions.

1 year ago

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Verified Customer

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Lane Haskill Las Vegas, NV

First year with Choice Home Warranty. Have used them twice. Everything about the two events was above average. I would highly recommend them to anyone.

1 year ago

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Verified Customer

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Rosie Jones Alexander, AR

My first claim was a very terrible experience, but I've had to make a second claim and I'm very please with the service that I received. Choice Home Warranty regain my trust. Thanks for doing the right thing.

1 year ago

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Verified Customer

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Jane Hall Reno, NV

We submitted a claim because our saltwater spa was not heating. The first pool company that the warranty company sent out was a no call no show for two appointments. A second company was assigned and they came out when no one was home. They proceeded to do something to our circuit breaker causing all electricity to be lost to the pool and the spa. They informed the company that the problem was due to the wrong circuit breaker being used. That is impossible since the pool has been running for years. In any event, that company came back and replaced the breaker because of our lost electricity. When we made the claim, we advised the company that there was a high limit fault code showing. That has absolutely nothing to do with circuit breakers. The company has denied our claim because they state that it's not where in tear, but rather wrong circuit breaker. Again, this has nothing to do with the fault code that showed when we made the claim and continues to show after the circuit plate breaker was replaced. our customer service rep DaQuan contacted me at 6 AM in the morning and was pigheaded at best in stating that he would not consider paying this claim. He refuses to listen to the fact that the warning code has not been addressed nor the problem adequately diagnosed by the company that he sent out. He refuses to provide his supervisors name and telephone number. Complicating matters, I advised the company on November 1 that I was going to be out of the country for two weeks and during that time. They have made this decision, set up appointments for me to talk to them, and called me at 6 AM the morning of my return to deny the claim.

1 year ago

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Verified Customer

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Kathleen Fenk Trafford, PA

Takes too long to repair broken item. Would not use them if there was an "emergency". Technician comes four days after call, then they have to get approval to order parts, need to wait until parts are shipped and then another week for them to come and repair. Too long of a process.

1 year ago

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Anonymous Coppell, TX

I contacted them and they responded immediately. I made the call and they scheduled it before the day was done. The guy was here within a day or two and fixed it quickly and easily.

1 year ago

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Anonymous Jamaica, NY

Right now I'm using my warranty and my washer broke for one month and it's still not fixed yet and I cannot get them to fix it because every day is a back and forth with customer service on Choice and they're putting their technician ahead of their customers. Because their technician is telling them this day, next day, this day. I would like them to get better technicians and people who can come and diagnose the problem and fix the problem. Not to drag it along for a month or three weeks. Because when we take the agreement, I pay them up front and I expect to get a certain proper service.

1 year ago

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Martin Miami, FL

Their customer service is very easy to communicate with. Whenever I had a problem I just called and they fixed it and there was no questions. So far so good.

1 year ago

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Wesley Columbus, OH

Every time I've called you guys up, think I've used about 3 or 4 times, but the service has been great. I was able to get the service scheduled and completed.

1 year ago

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Bob Humble, TX

They tried to deny every claim before they even have the full information on what it's about. I called them on an air conditioner just a few months ago, and they came out and they inspected the unit and they said the unit was under warranty. Well, what was under warranty was the part. The part was covered, but not the labor to put it in. They said because the part was warrantied they would not provide the labor. So I kept complaining. I took a little further than just with Choice and they eventually said we made a mistake, we will cover it. So they sent their servicemen out. And when he was out, he said Choice will pay to have the compressor replaced but I will not put just the compressor in unless you do A B and C, also at your cost to guarantee that the compressor will work for more than a short while. So I had to pay nearly $700 out of my pocket regardless, even when Choice said they would pay for the labor because the serviceman they sent out said this had to be done. Unless you're willing to spend a lot of time arguing about a claim, I would find another company to have your home warranty with.

1 year ago

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Verified Customer

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Darlene Pittsburgh, PA

I thought the the process is very smooth. I called it in and the claim was put in. I got a e-mail very quickly after that acknowledging it. I've had some good experiences and I had some very bad experiences. I would say overall I'm satisfied with the service.

1 year ago

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Verified Customer

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Margie Fergus Draper, UT

I've had to use Choice three times in the past four months, and have always been pleased with the professionalism and expertise of technicians they sent out.

1 year ago Edited January 10, 2024

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Carlos.C Carrollton, TX

This is the most and fast way to take care or get your appliances on track tec. Very efficient and reliable good price for the service won't do it any other way

1 year ago

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Robyn Darden Pickerington, OH

I have 2 experiences with claims that were reported by a service tech regarding my AC and furnace. These issues seem to be major but when your techs came out they said there were no issues. I am concerned because I am not an expert but one company is saying something is wrong and your techs says everything is OK. Who do I believe?

1 year ago

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Paula Waugh Tulsa, OK

I had difficulty getting help for last hot water heater problem. CHW could find no repair company to handle and I had to find my own.Finally found one that would send diagnosis to CHW and CHW did pay for about 1/3 of cost for new heater.

1 year ago

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THOMAS ELDRIDGE Hurricane, UT

YOUR SYSTEM FOR CONTACT IS VERY DIFFICULT TO NAVIGATE. SCHEDULING CALLS MAKE IT VERY DIFFICULT FOR CUSTOMERS TO GET SIMPLE ANSWERS AND EXPLANATIONS. PEOPLE ARE GREAT WHEN YOU CAN TALK TO THEM, MAKING CONTACT SUCKS.

1 year ago

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Harold Naranja, FL

The repair man showed up on time with the part and said he had to get confirmation from you and would take approximately 20 minutes. I know he had the go ahead from you. But he never came back. Never called.

1 year ago

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Teresa Russell Indianapolis, IN

Do not use this company! They assign technicians who are inept, the first technician took a month to get back to me and the part he replaced did not fix the machine. He left in a huff. I requested a new technician who took almost 2 weeks to come and diagnose the problem. He estimated the amount of repair which turned out to be more than Choice wanted to pay. Choice would only replace the machine but would only pay wholesale for the replacement which was $343 for an LG washer. Plus the do not pay for removal of the old and delivery of the new, nor any installation fee. I highly recommend American Shield Home Warranty. I have had them in the past. They replaced my stove and water heater at no charges to me.

1 year ago

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Paul Brunarski Thompson, OH

We have gotten such a run around with fixing our 22 year old dryer with trying to jfind parts. This will be the second repairman coming out to verify these are the parts that are needed mean while we've had the hassle of drying clothes all over the house and driving them over to my daughter's house 20 miles away.so how do I rate this plan terrible. I do thank you for the expert care on the washer and hot water tank repair but the dryer I feel I'm getting the run around

1 year ago

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Scott Schroon Lake, NY

Two significant negatives drive the low review. The pay off on claims is very low; our claims have been paid at about 50-60% of replacement cost. The contract fine print buried on a back page is insulting. also, your processes are slow. No customer should ever anticipate that your coverage will help in an emergency. Quickest claim and settlement is 2-3 weeks.

1 year ago

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Pauline Burnett Spanish Fort, AL

March of this year I submitted two claims 1. Freezer drawer problem with seal. 2. Ceiling fans ball bearings causing oil burning smells with noise .Paid twice my money to technician s . Never got repaired or replaced on fans and can't turn on due to fire hazard. Finally tomorrow my freezer drawer is being repaired after third time of placing complaint..and getting a new repair company.

1 year ago

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Dawn Glendale, AZ

They are pretty good at calling back. I just recently used my warranty for my washing machine. It took almost a month to get it fixed and it still has the same problem. So it's not fixed.

1 year ago

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Blanca San Antonio, TX

They do everything that I expected. In March my AC was not cooling and the company that was sent over there was a young man. I'm so appreciative of him and he did it so fast.

1 year ago

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Anonymous Jefferson, GA

My washing machine broke so I called them. It was either on a Friday or on Monday. I didn't hear back until Thursday, I heard that somebody would be here on Friday. He came. He was very nice. Found two parts that were broken. Good reliable company.

1 year ago

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Sadie Timmonsville, SC

When you call them, they always answer and come and check to see what you need. The air conditioning went out they made it work and got it back together.

1 year ago

Choice Home Warranty Reviews