Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Jennifer

When I put in an inquiry to get something fixed, they had someone call me immediately. The person I talked to was extremely helpful and guided me through the quick process. I trust them with things I have problems with.

5 years ago

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Verified Customer

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Aisha King

I requested a manager call back regarding my claim. The issues was the same as last month and requested the same company that completed the issue. The customer service rep told me it doesn't work that way. I informed that I spoke with the company and they willing to take the claim but I can submit the order to Choice; but was told I can't do that either. It has been several hours and I still have not received a return call from a manager. The previous company already came out and completed the job.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 28th, 2021

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Verified Customer

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Jimmie barrett l

I'm a pretty new customer and I've needed choice warranty 3 times in 2 months and every time I've called they promptly fix my 3 problems so far I am happy with choice home warranty would highly recommend this company

5 years ago

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Verified Customer

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Roth

This company offers a great price for a wonderful reputation. They've handled each claim I've had well. Just recently, I had a plumbing leak fixed quickly and professionally without any problems.

5 years ago Edited January 10, 2024

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Verified Customer

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Helen San Antonio, TX

I was going to call with the complaint not about choice but about the people that Y'all have sent out here for my heat. I ordered it before thanksgiving I still don't have heat. I called and by the time they got back to me it was the week of thanksgiving, and by the time they got out here it was the day before thanksgiving. They didn't say they had to order a part and couldn't get it back till after thanksgiving and it is now another week and I still do not have heat or air and it's been in the thirties here.

5 years ago

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Verified Customer

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Richard Saint Charles, MO

When I signed up, I got an extended plan where you buy multiple years for a good price. There are relatively no issues except for they have trouble finding good and dependable technicians to show up on time. They also look for ways to deny your claim, so that's disappointing. They're a good value overall except for when they find ways to deny your claims.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 19th, 2021

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Verified Customer

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Dariel

Twice I’ve used it and they were very good. They were quick to respond and the people they sent out were very good at what they did. I will continue to use them the next couple of years.

5 years ago

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Verified Customer

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William

Very professional service that is rapid. I like the pricing and the coverage. Everything went very smoothly when I used the service for my heating. They came out right away to take care of it.

5 years ago

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Verified Customer

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Rick

I am really happy with it. They were able to replace our water heater on the same day and the gentleman was very nice and efficient. I think forty five dollars is a fair price.

5 years ago

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Verified Customer

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Mary

The vendors they use seem to be very reputable. I’ve most had very good interaction with Choice but I did have an issue with the dishwasher and the agent apparently did not understand the process and led me down the wrong direction for about three days. The dishwasher is working fine now.

5 years ago

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Verified Customer

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Efcel And Dawn

We used to have a different home warranty company and Choice offered us a better deal. I never have any issues. They are super great about callbacks and making sure I am covered. I used it just last wee to fix my dryer.

5 years ago

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Verified Customer

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Derrick

So far I’ve used it twice and it has been excellent. I haven’t had any trouble. With other companies they always find a reason to deny you. I thought they would deny my problems with my heater but they covered it.

5 years ago

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Verified Customer

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Cliff/Sarah

We had a garbage disposal stop working right before Christmas and they guy came out and looked out and said he did not have the size we needed and would be out in a couple of days to put it in. A couple of days went on and he couldn’t put in because he couldn’t get under the sink because of physical problem so we waited a few more days. It ended up taking about three weeks to get it fixed. They let things slide.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 19th, 2021

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Verified Customer

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Max

From the get go everything had been followed through. I get quick email responses to everything. My heating unit stopped and I called them and they got a company out and it was fixed.

5 years ago

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Verified Customer

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Victor

Much better than first American home warranty. I had them before choice and they were terrible. Choice runs circles around them. It is easy to deal with. They did an excellent job to fix what was wrong with the toilet.

5 years ago

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Verified Customer

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Denise

The company is good. I would recommend it to anyone. Customer service is very nice and vey helpful. They do not have enough techs to get things done in a timely manner. I was unable ot get someone her on time for my water heater. I was able to hire somebody with their permission to get it fixed.

5 years ago

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Verified Customer

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Brenda And Brandon

If they can’t fix something, they will get you another. I am pleased with the service. They always come when they say they ae gonna come. They protect themselves with masks and explain things to me. It is a great service.

5 years ago

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Verified Customer

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Anonymous

They have done everything I've asked them to do. Once, my toilet stopped flushing. I called them, they sent out a plumber, and they replaced it. It was a very simple process. I'm very pleased with them.

5 years ago

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Verified Customer

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Robert And Mariann

I've had them here three different times to fix things and each time they came within 24 hours and took care of the problem. The last person that came to fix something was a very intelligent person who was a joy to talk to.

5 years ago

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Verified Customer

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Sally

I had a great experience with their service. I encountered no issues and found them very helpful. I only used it for my refrigerator, which had stopped working, but they took care of me quickly and efficiently. Overall, I'm very satisfied with their support and would recommend them to others!

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

I've had no problems with Choice. I needed my garbage disposal fixed and within a few days it works and has been fine ever since. The guy that fixed it knew what he was doing and cleaned up when he was done.

5 years ago

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Verified Customer

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Ann

It took me going through more than one person to file a claim, so I wish it was an easier process. My garage door wouldn't open so I called them and once I got through the initial person, they assigned a company to come out and fixed it the next day. One thing I don't like is that I was contacted by Choice that if I went with an older security system I would get a free service call. When I called them back to talk more about it, they said they had no record of that conversation, so I feel ripped off by Choice.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 19th, 2021

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Verified Customer

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Lindie

I've been with this company for a long time. They always get someone out here quickly after I file a claim. Just recently, I had a problem with the garage door. The person came the next day and corrected the situation.

5 years ago

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Verified Customer

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Albert

My realtor recommended I go with Choice Home Warranty. The first few incidents I had did not go very well, but they sent me the support I needed. Our oven wasn't working and it took several days before someone finally came out to fix it.

5 years ago Edited January 10, 2024

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Verified Customer

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Wade

They offer great service and are reliable. They took care of my needs within a day and I was very happy with the results. The local merchant providers they send are very honest and reliable.

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Roswell, GA

For the few times I have needed repair work, Choice has been responsive to meet my need. Ionce had a repair that did not hold up. I called and reported this to Choice and they sent another repairman with no service call charge.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 5th, 2021

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Verified Customer

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Ed

I like that I can submit a claim and they find the service person for me. My refrigerator door wasn't closing properly and they sent someone out right away after I called them. Everyone they send out is very professional.

5 years ago Edited January 10, 2024

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Verified Customer

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K. WIGFALL

Choice has a great price for their coverage. Their customer service team is very responsive and the technicians they send out are very good. When we made a call to get something fixed, they came out that very same day. I'm impressed with their prompt service and the technicians are very professional.

5 years ago Edited January 10, 2024

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Verified Customer

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Wendy

I've submitted a few claims with this company and they came and fixed each one and did a fine job. It felt rather inexpensive for me! I really like the online claim system and they have a great response time.

5 years ago Edited September 14, 2021

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Verified Customer

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Stephen And Elizabeth

Their customer support team has been really helpful. I've only had trouble one time when we were trying to get a plumber and we wound up paying the whole bill. They work with you and send good technicians out.

5 years ago Edited January 10, 2024

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Verified Customer

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Richard

I went with Choice because they had an extended plan where I could buy multiple years at a time for one good price. I've used the warranty multiple times and haven't had any issues except for them having a hard time finding dependable technicians to show up. They're a good value overall, but they do try to find ways to deny your claim and that's disappointing.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Verified Customer

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Susan

I was unhappy with my previous service so I switched to Choice Home Warranty because of their reasonable price. I've used them several times and one of my claims ended up getting fixed but the other one didn't work out. Their technicians are polite and capable, and it's easy to schedule someone to fix something.

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

They’re really good. I’ve been very lucky because the people they’ve chosen for me have been very good. They are very professional. They do not force you into a long contract.

5 years ago Edited September 14, 2021

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Verified Customer

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Paul

I have no complaints. When I call, they take care of business and I appreciate that. Customer service is great. The technician came out in adequate time and everything went well. Everything is good.

5 years ago Edited January 10, 2024

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Verified Customer

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Rhett

Everything is normally taken care of and they do a good job. One time with the water heater they had to come back a second time. They do their best to take care of the problem.

5 years ago Edited January 10, 2024

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Verified Customer

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Laquanta

When I call in, my issue is taken care of. A technician is sent out the next day. I really appreciate the quickness of the service. They are efficient and professional. I really appreciate that kind of service.

5 years ago Edited January 10, 2024

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Verified Customer

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Joe

Most recently we had a problem with the dryer and the contractor with in contact the following day and at our home the day after and it was fixed. So far they have responded quickly to us in a timely manner.

5 years ago

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Verified Customer

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Pj

One time they pissed me off because they argued over an eighteen dollars for a part for the ice maker the first time they had to pay for something. Other times I have had great experiences with them. They just finished fixing my oven. They replaced two parts with no problems. I was very pleased.

5 years ago

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Verified Customer

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Clark

I have received excellent service with Choice. My dishwasher was leaking, and they came right away with a technician. They discovered another problem while they were replacing the part I needed.

5 years ago

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Verified Customer

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Kim

They were very helpful when I signed up. My garage door opener broke down and Choice Home Warranty replaced it for me. They were very quick, and it was replaced within 24 hours. It was a great experience!

5 years ago

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Verified Customer

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Michael

We needed to use it for our AC unit and they came and fixed it and it is still working. The first time someone called me, they were a little pushy and tried to sell me a Vivint alarm system.

5 years ago

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Verified Customer

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Marti Guerra El Paso, TX

The process of getting claim into your system was amazing. It was fast and easy to complete. We just need technician to come in and fix our furnace. Thank you for making this process easy to complete.

5 years ago Edited January 10, 2024

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Verified Customer

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Scott

They saved me about eight hundred dollars for the air conditioning. I also recently used it to get the waste disposal replaced. Everything was done faster than I expected. They have done an outstanding job.

5 years ago

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Verified Customer

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Michael

Certain contractors they send out are more efficient and proficient than others. As long as they send out the right contractor, you are in great shape. The technician I got was super efficient, friendly, and courteous.

5 years ago

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Verified Customer

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G

Everything was taken care of and I was extremely pleased. When I flushed my toilet, it came up the bath and he took care of it and got it fixed. I would recommend them to anyone.

5 years ago

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Verified Customer

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Robert Saulino, Sr.-`

I’m happy with them. I was having trouble with my furnace and I called for service and an appointment was made right away and the man came and fixed it and that was it. When I needed them, they were there.

5 years ago

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Verified Customer

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Pamela

Easy to schedule and get help when needed. They certainly get back to me in a timely manner. My fridge went out because of one of the computer boards, they were able to fix it and we did not have to replace it.

5 years ago

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Verified Customer

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Rodney

Customer service is always responsive on whatever you need. The last service I needed was a plumbing issue and Choice came and explained the situation and fixed it with no problems.

5 years ago

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Verified Customer

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Rochelle

Really great company. The prices are right. We’ve had it for years and it was the best deal we could come by. When the washing machine went out they came out and fixed it immediately. It was fast and efficient.

5 years ago

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Verified Customer

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Dean

I was disappointed that they couldn’t find anybody to fix my washing machine but they notified to find my own and approved me right away which is the next best thing. I had wished they would have had lots of repair people already contracted but it is okay because they came up with a good solution.

5 years ago

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