Choice Home Warranty Reviews
9.3
Overall Score
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Verified Customer
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Lexi Schwartz Denton, TX
The pricing didn't hurt. The tech they sent out for my broken dishwasher was very knowledgeable and kept me informed when we were waiting for a part.
1 year ago
Verified Customer
Review Source
Nancy Weiss Tampa, FL
Customers of Choice Home Warranty should have the ability to request a specific service provider for their repairs. They used to allow this in the past, but no longer do so.
In addition, there are many exclusions in their contract, so read the fine print to see what’s excluded.
1 year ago
Verified Customer
Review Source
Barbara Artis Baltimore, MD
Choice Home Warranty provides exceptional customer service, from the beginning of my service request until the completion of the repair by their qualified service provider.
1 year ago
Verified Customer
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Madeline Lazar Wake Forest, NC
The contract is not clear on details. It does not indicate how they determine how much money your appliance is worth if it needs to be replaced; that criteria is all internal & they do not share it. The contract is not clear that the only appliances they will replace are furnaces, air conditioners, and hot water heaters. For all other appliances they will offer you a Lowe’s e-gift card. The contract also does not indicate that the e gift card takes 15-30 days to be delivered to you! Some appliances are essential & waiting that long is not just inconvenient, but nearly impossible. They also do not have suggestions for trusted service providers to install your new appliance, yet you are not allowed to place a claim on the new appliance for 1 year, so if you pick the wrong service provider you are stuck paying for the mistakes.
Overall the are difficult to work with due to a contact that lacks details, so they can spin it in their favor when you need a replacement.
1 year ago
Verified Customer
Review Source
Toni
I've used the warranty 3 times. Only one time did it benefit me. When my dishwasher went out and was told it couldn't be fixed I only was given $200+ to get a new one. Where am I going to get a new one from for that? No where. That covered half the price at today's prices. Not happy.
1 year ago
Verified Customer
Review Source
CN Columbia, PA
On 4/13/23 I put in a claim for AC not working . After 3 weeks CHW found a technician to come look at our problem. He had a tough time working with CHW , They were trying to tell him how to do his job. After 2 1/2 hours he had to leave saying he had other jobs he had to do. He said he would not work with CHW again. CHW found another technician after 5 more weeks, he came to look at problem, and the same deal! He gave up working with CHW . It is now 6/16/23 and AC still not fixed! CHW is trying to find another technician to do the job. It is now 9 weeks and no AC ! THIS IS UNACCEPTABLE ! WHEN WILL I GET THIS PROBLEM RESOLVED!
1 year ago
Verified Customer
Review Source
Susan Minneapolis, MN
Customer service is horrible. I have requested a hard copy of my contract 4 times and never received it…even after they confirmed they put it in the mail while talking to me. I confirmed address was correct. I feel lied to. I gave up and bought toner for my printer to print a hard copy from website. They also are very unfriendly! Plus…service tech had to wait 40 minutes until they approved him to replace leaky valve that only took 5 minutes to repair
1 year ago
Verified Customer
Review Source
Robert San Antonio, TX
First my A/C was low on Freon so it froze up a i e ball in the attic. Was told by the contractor that choice sent that he turned it off and that it had to thaw out. After it thawed it made a huge wet spot in my ceiling from the ice melting. Definitely not happy about that.
Tried to make a claim on my pool heater. Then got the run around that anything that said needed fixed on the inspection report had to be fixed before they would approve the claim on the heater. When nothing on the inspection has anything to do with the heater. One of the fixes on the report they said had to be fixed was hooking up my faucet to the fill line for water. When I use a garden hose when needed. Little things like that just goes to show that they give you the runaround and try to make it as difficult as possible to get a claim approved. After this I will never recommend anyone to use this company or any companies affiliated with choice. I will definitely go back to using Super because this was a huge one for me. Continue to make it difficult for a honest homeowner. On top of that the contractor they sent “JC contractors”
Turned in their report 4 days after the visit. Would not ever recommend them as well.
1 year ago
Verified Customer
Review Source
James Waukesha, WI
I have worked with other home warranty companies who were great. This company is hands down the worst warranty company I’ve ever used or heard of. They couldn’t find anyone to work on my plumbing or hot tub. My basement was filling up with water and I gave them more than 15 hours and they couldn’t find anyone so I had to myself and because they were closed on the weekend they didn’t approve the work done so I paid top dollar to get it fixed so my basement wouldn’t flood and they said I didn’t give them enough time to find anyone.
They found one person for my hot tub and that person complained about Choice and kept telling me to call back and never came out. Choice said they would find another and this went on for almost 2 months, so I had to just call and get my own person.
The sales person told me yes they cover the hot tub 6 times and when I called I was told you aren’t covered. They did add it, but never could find anyone to work on it. What kind of home warranty company can’t find a plumber or pool/spa business to work on it.
Sales person also said if anything breaks no matter what it’s covered only to hear they do t cover anything that is nature wear and tear. SCAM!!!! Stay away from this company. Never seen anything so misleading and useless in my life!!!!
1 year ago
Verified Customer
Review Source
Alvaro
Everything is perfect except one time with a mean technician. It's really good. I only used a few times for my dryer and my washer machine. Every time they respond really quickly.
1 year ago
Verified Customer
Review Source
Anonymous
I'm still waiting on them to find somebody to fix my pool. I used it when my air conditioner went out. It was leaking through the house and they replaced it and I also used them because my refrigerator went down and they sent somebody out pretty quick to get it fixed.
1 year ago
Verified Customer
Review Source
Lisa Lewisville, TX
Service has gone waaaay downhill in the past year year. Where do I start?
Phone service on claims is pathetic!!!! I pay for an actual service to be provided, but I am the only one driving my claim to be followed up on. No one at the company is actually doing anything!!! I asked to speak to a supervisor and was told there aren't any...WHAT!!! I called back - got transferred to a supervisor and was disconnected. On another call I asked to speak to a supervisor and was told they don't take calls!! HA!!! Wow!!! Front line phone people are supposed to do it all, but are very lacking in skills. And, they speak with thick foreign accents and are hard to understand-every time I call. Where are they - China??
The internet site used to have a functioning "track claim" button, but now the button is there, but doesn't do anything. I can't even talk to a person at the repair company - only a computerized functionality there. So, I am getting nowhere!!! My claim has been open for almost a month - nothing gets done until I MAKE A CALL TO THE CLAIMS DEPT!!!!! I'VE ASKED FOR A CALL BACK TWICE TO DISCUSS MY CLAIM WITH THE SERVICE TECH - AND NO CALL COMES.
I think this company must be going bankrupt - no service but bad service now. Company will be out of business soon at this rate.
1 year ago
Verified Customer
Review Source
Ruth Bartlesville, OK
Three weeks ago (May 23rd), I turned in a claim for my failed A/C unit. After 48 hours, it still had not been assigned to a technician. At that time, I requested to use my own technician and that was approved. All requested information was submitted. Then more info was requested and sent. Then they said that they didn't recieve it and we had to re-send. Every time that I would call, I was told that it was being reviewed and that it wouldn't be much longer. I would wait a day or two and call again. Each time, apologies and excuses were made. I would be told that it would just be 24 hours. During one call, I tried to speak with a supervisor. I was put on hold at least 4 times, while the operator stated that they were doing everything that they could to get a supervisor. I never did get to speak with one, but was told that my case was being "escalated for resolution." On June 13th, I was told that a decision would be made by day's end, or first thing in the morning, at the very latest. It's now 4:55 pm (June 14th) and I am being told, once again, that the claim is still being reviewed. Once again, I asked for a supervisor. After being put on hold twice, my phone # was verified and I was told that a supervisor would call me today. It has been non-stop apologies and platitudes and no results. I paid my premium, which they were more than happy to accept. Now, I can't get the service that I paid for. THIS COMPANY SUCKS!!!!!!
1 year ago
Verified Customer
Review Source
Linda Houston, TX
The man that came out was very nice and knowledgeable. He had to order a part that would take 10 days to get, it's been about 15 days and no call. We paid our fee, would like an update.
1 year ago
Verified Customer
Review Source
Diane Watters Gulfport, MS
The excluded parts of appliances, such as valves and water lines in air conditioners, render use of the warranty lacking in many cases. My last two repairs were not covered, and the coverage on my dryer was denied because I "didn't follow up" while the technician was awaiting delivery of a needed part during supply chain issues.
1 year ago
Verified Customer
Review Source
MARCIA LEMMENES
Just bought a house and 2 wks later fridge has major issues, tech came out, he even felt and recommended replacing it. Choice decided to order 1 part said 24hrs and it would be in and they'd come back out. NO ONE HAD COME OR CALLED ME AS OF JUNE 12TH!!! I ended up in hospital for emergency surgery knee replacement June 1st. I come home June 11th all my food went bad because the fridge quit working. I call choice on the 12th, and Marissa - a mgr, said she found a part but it would take a few months to get... I lost it, I have meds I have to take everyday that have to be refrigerated!!! And they just want me to go with no fridge.
So I said if this was you l, would you accept this? She said no. But that I had to wait for the part. So i said I want you after this call to sit and think about this situation and would you as a customer accept this as being ok....
This is very bad business, as I am paying alot of money for this warranty, and now a fridge that doesn't work at all, and lost all my food, just had emergency surgery, have to take meds everyday that has to be refrigerated. And their response is, we found another place to get the part and it will be 3 to 4 months before it comes in...
Who does that?????
1 year ago
Verified Customer
Review Source
jeff shapiro Newburgh, NY
steve my tech was fantastic and got the refrigerator up to speed with the new parts in less than an hour. that the 2nd time i had experience with this tech.
1 year ago
Verified Customer
Review Source
Chet Austin, TX
In last 5 years since I have had Choice home warranty, its first time I called on my ceiling fan. My house was designed and certified by the builder as energy efficient home. When I placed my claim Choice home warranty said they could not replace the same fan because it was over their approved price. They stated it has to be builder grade and when I told them this was a builder product and not an upgrade from me they said it has to be a cheap builder product. Whats the purpose of choice if they cannot replace like to like or better builder grade products. So if you have a cheap home then go ahead and if you have high quality home products don't bother with Choice because you will be disappointed. Never with Choice again. I will be surprised if this review is even posted because they sent the email to review.
1 year ago
Verified Customer
Review Source
John Milburn Waco, TX
We'll, we requested our irrigation system to be fixed. They sent us 2 different plumbers who don't do irrigation systems. They finally allowed me to get my own contractor with promised reimbursement. Haven't seen the money yet. Would have been better, or worse rating if it were resolved.
1 year ago
Verified Customer
Review Source
Asadullah Plano, TX
On multiple occasions CHW has sent out unprofessional companies for work who charge the service fee but dont do the correct diagnosis and dont stand by their work (usual period is 30 days). As a result CHW insists a new claim be filed paying another service fee to a different company, which may or may not resolve the issue.
Many CHW representatives do not even know what is the procedure for when the first company has not resolved the issue and CHw is informed within the next few days, that the issue is persistent. Ideally the first company should be sent back to take another look and resolve the issue but CHW insists to make a new claim.
Additionally, last year one of our two HVAC unit stopped working. CHW sent a worker who couldn’t figure out which of the 2 units is bad and as a result sent CHW the info on the good unit which was still under warranty and of course charged the service fee. When we contacted CHW regarding this, they insisted on sending another company, (instead of asking the first company to come back and make the correction), which charged another service fee and made the same mistake.
We then had to arrange on our own another HVAC company and paid out if pocket for the unit which cost us thousands of dollars in debt and CHW did not pay a penny towards it.
I would give CHW a zero star its not even worth a one star rating!! Scammers.
1 year ago
Verified Customer
Review Source
Esther Lake Havasu City, AZ
Too many issues to talk about. They say they'll went someone out in 24 hours. We've to wait for over weeks and every time we call in, we"re told they will send someone. After a lot of calls we finally get an appointment, but that several days away. The serviceman comes out, evaluates and says "we'll have to order the part." Weeks later they come back, puts in the part and something else is not working. Compressor has been replace twice because the serviceman over heated the instalation and and we paid a serviceman we've used in the past to repair it, at our cost. Next, the fan goes out and we had to same problems. It's repaired and the refrigerator goes out the next day. Now it's diagnosed as computer problems, so we are still waiting to get it fixed. What a mess. Choise should leave it up to the owner to get their own service if they wish, but Choice make you jump through many hoops to get the problem fixed. Oh my! The phone calls are numerous.
1 year ago
Verified Customer
Review Source
Wayne Chicago, IL
I have been very impressed. Choice has partnered with great companies where I have been very happy with the work performed as well as the timing for repairs.
1 year ago
Verified Customer
Review Source
Alan South Jordan, UT
They can't find a contractor in my area so they tell me to get one. The contractors in my area don't want to fill out the paperwork are go thru all the loops that they require and the contractors also complain because CHW doesn't pay them. So then CHW refuses to pay because the contractor "THEY TOLD ME TO G ET" won't do all their paperwork so I DON'T GET PAID!!! The contractor didn't get paid, so I had to pay the contractor. CHW washed their hands of it and I lost the money. I paid the WHOLE bill. I can't understand most of their foreign speaking customer service agents. One agent tells you their "Working on the claim" and the next one tells you they can't process it because they need the diagnosis which the contractor that THEY TOLD ME TO GET, won't work with their system, so I got STUCK paying the bill. Most of the customer service people CAN'T think. They're like a bunch of robots and refuse to let you talk to a supervisor. I hate this company. They NEVER pay my claims.
1 year ago
Verified Customer
Review Source
Beverly Love
I like the quick responses to new claims. I really dislike the 30 days to receive funds when a claim has resulted in replacement. It has really put my family in a bind having to wait to replace a washing machine.
1 year ago Edited July 12, 2024
Verified Customer
Review Source
Donna Motta Las Vegas, NV
Awful experience. I spent 5 weeks trying to get a fridge/freezer repaired and finally called in someone else who fixed it in a day, I also had to purchase another small unit to use during those 5 weeks. I had a common error code, filed a claim on a Thurs, the tech (through Sears) was scheduled to come out the following Tues. Never showed, no notification, no rescheduling after I took the day off work and waited in all day. I had to call/email/message on FB 6 or 7 times (plus calls to Choice) to get another technician appointment which was set for Friday. Tech comes, agrees with what the error (which I had logged with my claim) and tells me he has to order parts/come back to fix. There was also a broken shelf part he also ordered, that turned up a week later but no control board which was the part needed to get my unit working again.
Once again, on the merry go round of Sears not knowing when the part would come in and in fact they kept telling me I had cancelled the technician appointment (to replace the shelf part that took me all of 3 seconds to do myself), the Choice call center (appears to be based out of India?) was no help and it was apparent that the poor call center staff had no power to do anything but tell me they would escalate for someone to call me. Spoiler alert, no contact.
I called the technican's company (the one Sears had sub contracted too) and they really tried to help (thank you A&E factory service). Their parts department informed me that Sears had to order the part, they spent the next week and a half bugging Sears about it and couldn't get an answer of if or when the part was coming in. I tried Sears again, no info, tried Choice - "we'll escalate".
I gave in. Sourced a local company, sent them a photo of the error code and they turned up the next day with the correct part and fixed it - cost me well over $350 after I had paid my home warranty plus a service charge of $85 for the original technician and purchased another small fridge/freezer for $200.
I cancelled my warranty this week. The retention team appear to be the only people in the company trying to do their job. The gentleman I spoke to was very polite but kept trying to retain me by offering more and more free months whilst I kept saying no. The put me on hold for a while, tried to scare me with some doom and gloom so I told him the entire saga and then asked to cancel again. It took nearly 20 mins to get the warranty and monthly payment cancelled, on top of the hours and hours of my life I'd spent prior trying to get something fixed under warranty.
I highly recommend that anyone looking to work with a home warranty company avoid this one at all costs and check out recent reviews on the internet which appear to have a lot of one stars. They might once have been a good choice (no pun intended) and I have no idea if they have new management, got sold or whatever but save your time, money and sanity here.
1 year ago
Verified Customer
Review Source
Jose Tagle San Diego, CA
The first tech failed to inform me in a timely manner the changes in appt. I had to text him several times for the info. The second tech was on time and diagnosed the problem properly and did the repair.
1 year ago
Verified Customer
Review Source
Carter Gutrick Alexandria, VA
A technician came out an cut the tile out of my bathroom shower leaving a big hole. The repairs were made but now its been over a month and my tiles haven't been replaced. I paid another technician that was supposed to be fixing the problem but choice warranty said the technician was supposed to get approval to cut the tiles. I didn't cut the hole your technician did this why should i be suffering that its been over a month and i still can't use my bathroom because the repairs are not fixed
1 year ago
Verified Customer
Review Source
Jose
This being my first Clame, I will rate it at 1 star. Due to choice home warranty not being able to find a tech near me area. One of the reasons I switch over was because the sells rep promised me faster service and techs near my area. This was not the case. I am very disappointed with the service you have Provided. Not to mention when I called customer service, the guy on thee end sounded like he was in another country. I could barely understand him and he was not able to help me at all. Also filing a claim for reimbursement is very difficult, Not people friendly at all. Currently we are reviewing our options to switch over to a different company.
1 year ago
Verified Customer
Review Source
Megan Canton, GA
They’ve been a great company so far. Very responsive to messages in the app and phone calls. Sometimes it can take a week for a tech to come out but they’ve always fixed our problems.
1 year ago
Verified Customer
Review Source
Kristen Karls
My client recommended a Choice Home Warranty. It has been amazing. We have been so happy with the service and the quick scheduling. Peace of mind goes a long way.
1 year ago
Verified Customer
Review Source
Dan Thompson West Des Moines, IA
I was under the assumption that the replacement of my water heater was being covered. I ended up paying $420 for labor installation that took less than 2 hours. I have never paid for labor on other claims. Just the $65 trip charge.
1 year ago
Verified Customer
Review Source
Barbra Spring Hill, FL
Sent and qualified technician that didn’t even take the lid off to my dishwasher motor. Just said he couldn’t fix Robles & and then besides the fee had the nerve to ask me for a tip. I had to pay another fee to get someone else in to fix it properly. Choice should have refunded me the first fee. Was totally unfair and taking advantage of a vulnerable senior on an itsy-bitsy budget
1 year ago
Verified Customer
Review Source
Avah
The repair man was on time and very knowledgeable. He was unable to repair my dryer because he did not the the parts with him. He arrived on May 8th and I have not had a dryer since then. I either need it repaired in the next week or I want it replaced.
1 year ago
Verified Customer
Review Source
James Radda in Chianti, SI
I’m a current holder of a multi- year policy with Choice —yet, I am receiving daily promotional emails for services I already have. This is annoying to say the least. Choice needs to do a better job with internal communications. Stop pestering your members with these nuisance offers.
1 year ago
Verified Customer
Review Source
Daniel Jones Sherwood, AR
Choice Home Warranty has a system set up that makes it very difficult to work with. My problem was HVAC. I submitted a claim April 15th. As of June 1st they had done little to resolve the problem. They could not find anyone to do a service call. That is almost 2 months in Arkansas with no HVAC. They finally sent me a work order for a technician to come, including a telephone number for the tech. When he never showed, I called him and he said that he knew nothing about this service call and had received nothing from Choice Warranty. He said this was not the first time this had happened. Frustrated and against my better judgement, I decided to go with the "reimbursement" plan, knowing that I would never see any warranty money. I called a technician from a different company and in the end, had two different claims for two different problems rejected by Choice Warranty. Eventually I had to replace the unit, which of course disqualified me from any hope of reimbursement from Choice Warranty. Mind you, I have been living for a month and a half in 90 degree weather with no HVAC. I regret ever purchasing this warranty and would never recommend this company.
1 year ago
Verified Customer
Review Source
Anonymous
I had to use it a month ago and gentlemen came out very promptly. Assessed the situation and had to order a part. The part came in in three days. No problem all good. Scheduled for the reinstall a week later, they cancelled that and scheduled it for the next day. They cancelled that and scheduled it out for three more weeks and I couldn't get to talk to anyone. So it's still not fixed and we're now into the fifth week and you can't get hold of anyone. It just goes around and around and around. No response, no service, nothing. I tried to cancel the whole contract because of my first experience and I couldn't even do that.
1 year ago
Verified Customer
Review Source
Ron Houston, TX
A tech was quickly scheduled and arrived on time for a plumbing repair issue. He had me take a picture of a bathtub faucet to make sure he would have the part he needed.
1 year ago Edited January 10, 2024
Verified Customer
Review Source
Antonio Charlotte, NC
At this time I am satisfied with the service provided by Miracle Mechanical LLC. The technician Chad M was Awesome and very knowledgeable with great interpersonal skills.
1 year ago
Verified Customer
Review Source
Beverly Lant Liberty, MO
The repair person was very knowledgeable and professional. He was respectful of the property and completed the work timely and explained everything he did.
1 year ago
Verified Customer
Review Source
Gary Ontario, CA
Claim started almost two months ago and still waiting for repair action. First service provider terrible unable for me or CHW to contact after they collected service fee. Presently waiting for second service company to troubleshoot problem and get on with repair. First provider said the door switch had failed. After 5 or 6 calls to CHW a second service provider is starting from square one.
1 year ago
Verified Customer
Review Source
Delia Morgan Hill, CA
If there was a zero rating, I would choose it. This company has been a total disappointment, I've used 3 other home warranty companies over the years so I am able to make accurate comparisons. When filing a claim with other companies, I have had a contractor assigned within 1-2 days. With Choice, this has not been the case.
One claim for my broken garage door that would not close. They could not find anyone to come out for 3 days. This meant my door would remain open for 2 nights/3days. This was definitely a safety issue for me so I had to get it repaired on my own. Unacceptable!
Dryer claim took 3 days to be assigned to a contractor then another 4 days for him to come out.
AC claim made made on 4/24 and 11 days later still no assigned contractor (this was after several followup calls to Choice), The best they could was to tell me I could find my own contractor (do their job!) and be reimbursed within 30 days if they approved the work
Plumbing claim on 5/18 still has not been assigned a contractor (5/23).
I wish I had stayed with Old Republic Home Warranty - I never had a time issue with a contractor being assigned. Choice offered a lower premium - which being on a fixed retirement income swayed me toward them. It goes to show you get what you pay for!
Think twice before choosing them
1 year ago
Verified Customer
Review Source
Linda Little Elm, TX
I called them last year with a stopped up drain in my bathtub. I applaud the service tech that came out, he worked for several hours trying to get the clog cleared. Another guy came out to help and used something to power wash it out, it worked but I had to pay another $300.00! I had the same problem this April, plus I wanted hem to check for a leak of an outside faucet that I thought was leaking under the foundation. The appointment was made and I waited all day and no one showed up. When I called the next morning they said he got delayed and would be here that day, which he was. He got the drain unplugged in record time and I mentioned the outside faucet, he glanced at the dampness on my pat and said it probably just needed to be turned off tightly. I was concerned that the leak was under my foundation since the leak on my patio was next to a brick wall. He clearly was in a rush and I don't feel I could trust them with a big problem without a fight or being charged more for their service.
1 year ago
Verified Customer
Review Source
Dave Bohnen Alexandria, KY
When I was having a problem with a warranty claim my claim got elevated to upper management and the woman who took over got things done very quickly and to my satisfaction
1 year ago
Verified Customer
Review Source
Ermelinda Santa Paula, CA
My dislike started when I attempted to change my second appointment to complete the repair for my Maytag Washer. The company that had contacted me with the date and time never replied to my email. Then Sears never answered my phone calls to confirm and arrange the time for my second appointment. But, I didn't have to worry about changing my time, because no one showed up as the email stated.
The only positive transaction was with the first appointment. The repair man arrived on time and did an outstanding job with his available Maytag parts. And mentioned that the repair would be completed the following week after the necessary parts are mailed to me and they were mailed to me. But no one showed up or called to complete the repairs.
1 year ago
Verified Customer
Review Source
Judy Canton, GA
I have had a repairman here at least three times for my dryer, and it still doesn't dry completely every time. I have tried what Marvin suggested to help the problem, but still some loads do not dry completely. In the past, Choice would have replaced the appliance, but this time, I seem to be held hostage.
1 year ago
Verified Customer
Review Source
Zahra Aliso Viejo, CA
Choice Home Warranty leadership exhibits a non caring attitude toward customer service, which is reflected in the manner in which they provide service. Their delay in taking action in response to claims results in more damages than the service they provide, that is if they even provide it within a their own time frame . I opened a claim for a plumbing related issue and water leak two days ago and they still have not assigned me a vendor. After two calls in two days of not hearing anything from any Choice assigned vendor, I asked to speak with a supervisory staff in attempt to inform them of the seriousness and the damaging effects of the water leak. I was connected to Kathy, one of the supervisors, who told me they have not been able to locate a vendor. The part of conversation that was most bothersome to me was her apathetic, indifferent and insensitive way of responding to my plea for help to expedite this claim as water leak could lead to major damaging problems. Her uncaring and "so what" attitude changed my whole opinion about Choice home Warranty. I was and still am in a state of disbelief as the leadership sets the tone for how the staff will view customer service. This company lost my vote of confidence and I hope they read my comments and take it as a constructive feedback to make improvement. After this experience I would no longer recommend this company.
1 year ago
Verified Customer
Review Source
James Apple Valley, CA
When the AC wouldn't cool you made me feel like I was the culprit and after that didn't work you seemed to blame the home inspector. You delayed and delayed instead of getting it fixed. Sometimes you just need to get things done.
1 year ago
Verified Customer
Review Source
Adam Saint Paul, MN
CHW is the absolute worst company to deal with.
Horrible customer service that is VERY hard to communicate with.
The technicians they send out to your property are the worst of the worst.
- Worst of the worst companies
- Lazy and unsafe
- They have used my own tools to attempt to fix problems
- Set smoke alarms off by burning some type of metal (just great when you have a 3 month old baby in the house)
- Techs will leave for multiple hours with no notice and then show back up at 7PM when my family and I are trying to get ready for bed
- On multiple occasions I have gotten second opinions from trusted companies and they were concerned and confused by what your companies had said, done, recommended.
The replacement AC unit we got installed was the lowest of low quality. It performs worse than the 30 year old unit it replaced, and when I got a second opinion from another company they said that Goodman AC units are something they never recommend to customers because of the low quality.
I also LOVE how almost every technician sent out to my house complained endlessly on how much they hate working with CHW. Doesn't make CHW look very good, and confirms that its not just me having these issues with CHW.
Between all of the stress, anger, frustration, low quality service, and shit replacement products I would NEVER recommend CHW or their parent company HWA to anyone, unless I hated that person. I would have much rather saved the money I spent on this garbage warranty and went out to hire and pay for my own repairs/replacements.
I'm sure I have a lot more things to add, but I don't want to waste anymore of my time. Nothing will change. Even though I'm covered for another couple months, I won't be wasting my time or money reaching out to CHW for assistance.
1 year ago
Verified Customer
Review Source
Sharon Ocala, FL
I'm very pleased with them. My dryer started to smoke and I made one phone call. They were out within two days and the gentlemen fixed it. They were excellent.
1 year ago
Verified Customer
Review Source
Anonymous Surprise, AZ
I just had a leak on my garbage disposal and and I had to use my warranty. Everything that I've done was online and everything was taken care of in a timely manner.
1 year ago
