Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Virginia Pasadena, TX

I had excellent customer service. We had to get the dishwasher replaced. We had a leak and he came in and replaced it. It was excellent timing, he readjusted the schedule for us so we were completely satisfied.

4 years ago

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Verified Customer

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Ollivette Baton Rouge, LA

1st experience was timely (w/in 2 days, & repairman was prompt & professional. Last week, repairman to come for AC 3 days later… a no show. The reschedule couldn’t take me til 5 days later. I was out of AC for 8 days on hottest days of year in LA. Repairman, did do a great job…. Just the delay was unacceptable!

4 years ago Edited January 10, 2024

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Matthew Washington, MO

Customer support is pretty responsive to an increase in our claims so far. We have several times where we needed to use our warranty and we filed a claim online and they sent someone to come and fix it and pretty timely manner. Most cases we've had some issues but so far it's been taken care of the most part. One Issues that has been resolved has really only been partially resolved and the specialists that they sent out, although they've been nice and professional, the company has not backed up with the professionals have recommended and so we're having continuing issues with assistance that were under warranty. They send out really great professional people and then when the professionals make the recommendations on how to do the repairs and what's required Choice doesn't really approve what needs to be done so we end up just keep having to call for more more claims. They are very attentive, but the issues aren't really being addressed once and for all.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Deepak Mc Kinney, TX

The process is pretty easy when I file a claim. I had a claim that I have a mixed feelings about. It was regarding a microwave, so the technician came and he collected his deductible for the service costs at the time he came to service the house. Choice home warranty decided that it needed to be replaced but they only offered me an amount that is not the proper amount to replace. I was kinda disappointed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Verified Customer

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Lora Brownsburg, IN

I've had lots of experiences with them that have been very good. I call them but you can also get them online and within a few days someone contacts me. The last time I used it was for the air conditioning.

4 years ago

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Verified Customer

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Sylvia Orlando, FL

Overall it is a good company and I hope they keep up the good work. They are very professional. Customer service is very positive and listen to our complaints and respond in good time.

4 years ago

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Verified Customer

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Leslie Mobile, AL

Had another company but Choice has a better price and the service fee is lower. They respond really quickly to schedule my service. The technician they sent out for the ac was knowledgeable and repaired it.

4 years ago

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Verified Customer

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Anonymous Upper Marlboro, MD

Customer service is pretty good. The price is pretty good. They do pretty good work as far as returning phone calls. I don't like all the decisions they make. I am in the process of fixing a plumbing issue. It is a second week. He is trying to resolve it but they are trying to deny it.

4 years ago

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Verified Customer

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Michele Orlando, FL

Nothing is perfect. I had to call a couple times about the ceiling fan and I got no justification. They said it was after the thirty days but it wasn't. I am upset about that. They gave me a good price for my old refrigerator.

4 years ago

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Verified Customer

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Robert toto Longwood, FL

Everybody is very pleasant, very knowledgeable and seem to do what they say they are going to do. It doesn't take them forever to do it. I am waiting on a part right now for the pool.

4 years ago

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Verified Customer

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Aaron McAllen, TX

I am happy with the service but there could be a little more transparency. The person I spoke with on the phone didn't have any knowledge or authority to discuss why things were happening or policy. My water heater went bad and they replaced it but there were about three hundred dollars that I needed to cover. I couldn't find anywhere in the policy where it stated what would be covered. It is frustrating. The technician was very good and it was overall done quickly and it wasn't too bad.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Verified Customer

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Vasudevan Naperville, IL

When I was having some minor issues with the garage door, they immediately approved someone to come out who did a good job. Everything is now working fine. They are timely and professional. It isn't a hassle.

4 years ago

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Verified Customer

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Elease Mason, OH

Good customer service. I feel very positive about them. They are doing a great job. They are very prompt resolving issues and calling back in a timely manner. We will continue to use them.

4 years ago

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Verified Customer

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Pearl San Antonio, TX

At this point I am not very happy with them. In the beginning it was pretty good. They came out and serviced my item that I needed taken care of. A couple of months back, I had a problem with my bathroom and they wouldn't repair it because it was only part of a whole unit. The other times they did the work they were supposed to. They just haven't replaced something.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Mark Bradenton, FL

Great response & service. Called late afternoon with my problem. They took my info immediately. A plumber called and my problem was taken care of within hours. The technicians were great and fixed my problem in an hour.

4 years ago

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Verified Customer

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Kris Heffner Lowell, NC

Very quick to find us a great repairman. This young man was very pleasant and extremely professional. He had to make a second trip to complete the repair, but was very confident he would be able to repair and on time.

4 years ago

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Verified Customer

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Valerie Park Winston-Salem, NC

My repair was handled through Choice Home Warranty and the company selected to fix my dryer. It was easy for me and the repair occurred as quickly as the part was received from the manufacturer.

4 years ago

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Verified Customer

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Charles Garner, NC

It all just seems to be very easy to navigate. They're very easy to get a hold of and very helpful when you call. My air conditioner broke down and I'm still waiting to find out how it all works out.

4 years ago

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Verified Customer

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Arnisha Raleigh, NC

All questions and issues are not usually resolved without calling in multiple times. Just recently had to use my warranty to replace my garbage disposal, the automated system logged the file incorrectly so we had to wait over an hour while the technician got in contact with someone from choice to approve the repair, which was a huge inconvenience because we had a baby and he was already an hour late and it made us even further behind and he didn't care for our time. I'm just holding on to the service until we sell the home.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Verified Customer

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Constance Rockwall, TX

Customer service reps don't seem to be able to help much. Customer service does not get involved and help with issues with the repair started. I use my warranty to repair my washing machine and the repairman had to come out four or five times and customer service couldn't help with that issue.

4 years ago

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Verified Customer

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Jacqueline McNamar-Hisle Lake Villa, IL

Our AC went out yesterday or last week and a technician came in yesterday repaired it and I'm very happy with service the technician provided. I cannot choose the contractor we want to come out to do the work. And I have no choice but to take the one that they send. The automated system is difficult to navigate and understand.

4 years ago

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Verified Customer

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Anonymous Coram, NY

I've only called twice and both times customer service was great. I had problems with two of the toilets at my house and they were able to come and fix not only the one part but then they realized another part wasn't working correctly so they replaced that also.

4 years ago

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Verified Customer

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Anonymous Kansas City, MO

I would not recommend the choice home warranty because everything they told me didn't work out at all, they just give me a very hard time when I need service. A while back my stove was bad. They wanted to replacethe appliance because they couldn't repair my oven and it was given the ridiculous pricing. Cut a long story short I'd have to pay for the labor to remove and install. It took me several weeks and almost two months to get a settlement from that. They told me things that they would take care of and they never did, so I had to argue and fight with them to get a decent price on that and I still didn't get the right price to replace my items.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Verified Customer

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Eileen Las Cruces, NM

Excellent service. Everything was done in a timely fashion. The hot water heaters kept going out in my house and so they had to replace the part on it and now it's working fine.

4 years ago

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Verified Customer

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Maria El Paso, TX

I've had to use in twice for bathroom issues and they contacted somebody who came pretty quickly and solved the issues, There's no hassle about it, I have to use it twice for my refrigerator ice maker and that was not a good experience. The person who came just said that the problem was plumbing they couldn't do anything and I paid $35 for them to not do anything. I got the water connected and it's still not working so I'm hesitant to call again because it could cost me $150 to get it working.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Verified Customer

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Crystal Greenville, SC

They never let me down. Very economical. Had issues with a sink and they scheduled within twenty four hours for someone who can help process the specs. No concern. They are accurate they are friendly.

4 years ago

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Verified Customer

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Jon Boca Raton, FL

Well they couldn't get somebody when there was an air conditioning problem, so I ended up calling someone else and paying someone to do it. The second time was better. The guy came and there was an electrical problem, so he replaced the Fuse and the replaced one of the breakers. It turns out it was the control switch from the dishwasher. So I had to get a new one, so I went and got a new dishwasher. It's just been pretty good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Verified Customer

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Remona Hopkinsville, KY

The last time I use my warranty with for a dryer. They came out they couldn't fix it on the spot so they ordered the part and then they came back and fix it. My last service visit they were prompt and they could take care of everything. I've had problems with some of the technicians and I have called choice to explain to customer service because they said they covered it, but too much time had passed for them to assist me in that matter, but they've been there when I've called in for other issues and they were helpful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Verified Customer

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Sunmer Lancaster, SC

We have to call several times we don't get people and its like they don't care about what we are feeling. I called for my water heater that was was broke and waited on hold for twenty minutes until I was able to get somebody. I had to call in again and again on hold and they finally sent somebody to fix the water heater. They say that they sent me an email saying that I'd have to pay $650 out of my pocket, I never saw that email. They never asked for my consent. They just sent somebody and when the water heater was installed. The guy said you owe me $650 and that was a nightmare, because I had to pay that amount of money out of my pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

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Verified Customer

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Shirley Jacksonville, FL

So far I haven't had a bad experience. I used my warranty for my air conditioning unit that went out once and wasn't working properly and it was repaired quickly. I didn't have to wait that much.

4 years ago

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Verified Customer

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Joy Ghiringhelli

Their response was good but as usual, my problem was not cover

4 years ago Edited January 10, 2024

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Verified Customer

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Phillip Baird Leander, TX

They provided quick and efficient service with a claim. However, it would be more reassuring if we could request a known provider to provide services rather than trust an unknown provider.

4 years ago

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Verified Customer

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Linda Dreyer Waxahachie, TX

When the plumber arrived to do the work he had to get "final" approval from Choice before doing the work. It was amost 1 1/2 hours before he was called back. This was needlessly wasted time for this busy man. It could have been handled better.

4 years ago Edited January 10, 2024

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Verified Customer

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Reva Keel Madison, OH

Usually they can get someone to come out within a week, I’m not happy with them suggesting we get our own repair person then be reimbursed. This process is not what was sold to us, I do understand that they probably have trouble getting repair technicians. If your furnace went out in the winter, this would be a big issue.,

4 years ago Edited January 10, 2024

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Verified Customer

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Michael Maiden, NC

They do work and cover things but ran into an issue where they have a VERY low cap of coverage. Like $500 max coverage on well, or septic, or plumbing, 250 towards items such as oven,dishwasher, dryer, and washer. Anything over cap is up to the claim owner. But if they aim to only hit cap or less its nearly impossible to get a technician to the house. So they ask you to pay the tech up front and choice will reimburse the amount (up to $500, knowing it will be over)

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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ANGELA WASHINGTON Capitol Heights, MD

My service fee was increased without me being informed from $60 to $85. This a huge increase. I have experienced rude reps on atleast two occasions. Recently I submitted a claim regarding my freezer and explained that I had food in it and needed someone to come rather quick. I was assured that there would be an attempt to get someone to me soon and that I would be contacted and updated, but no one ever did.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 12th, 2021

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Verified Customer

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Diane Ficco Farmington, NH

I fused CHW twice. The first time they came and fixed my dishwasher in the very next day and that was fabulous. This time I needed them to repair my refrigerator and that took 22 days that is unacceptable someone from CHW supposedly wrote and said they had reported it to I don't know somebody else within the business and I would be hearing from them which I never have. So for these reasonsI gave them a three.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Sherry girl G G

the item was fixed but took two weeks to do so, I had to do follow up with plumber to schedule appointment when part came in. Parts should be readily available overnight delivery, waiting two to three weeks to fix a toilet is not necessary.

4 years ago Edited August 6, 2024

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Verified Customer

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Gail Graban Boerne, TX

We have only had to use Choice one time - for our garage door. The response was very timely and the garage door technician was able to repair the problem in a timely fashion as well.

4 years ago

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Verified Customer

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Vera Williams Ypsilanti, MI

I had problems with my washing machine and card choice home warranty and they sent a service man out who was well qualified to fix my machine. Was very impressed with the service.

4 years ago

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Verified Customer

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duane ratcliff Tucson, AZ

I appreciate your response to a claim concerning our washing machine; I did not appreciate being told the limit for replacement was $400. your not able to purchase a new a washer at that price if the limit had been $600. that would be worktable. This is why a 4 stars.

4 years ago

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Verified Customer

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Kurtis Jones New Orleans, LA

The first call was perfect they came on time minor problem bad breaker second call haven't been so good yet they sent someone out who can't fix the problem but they still collected the $65 i went online in search that company they do it alot so I had to call back for a new company who had me scheduled from 2 to 8 on a Friday and didn't show up or return my calls 4 days later im still waiting so you'll have to wait for part 2

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Frank Harper Middleton, ID

Once the repair person diagnose my problem with Air Conditional....Choice Home warranty tookcare of my claim and immediately authorized repairs. We were up and running no stress or hassle!

4 years ago

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Verified Customer

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Kathy Brooklyn, NY

Had a few service calls. Unfortunately all in two weeks on 3 different appliances. Of the 3 (paid service fee for each), only one was partially covered. The others were not. So not only am I paying monthly for coverage and on top of that paying for service call but not covered. Coincidence? And the one that was covered service company that replaced ice makers it didn't work and when different serve an came back he noticed that it was not a new part that was installed and perhaps that's why it didn't produce ice after 24 hours which I was told it would. So a new ice maker was ordered and still waiting for parts sept to research whether in stock for scheduling of repair or whether it is in stock. Sorry fir ear full but am not happy right now,

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 27th, 2021

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Verified Customer

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Sincler Franco Cliffside Park, NJ

The company exceeded my expectations. Really easy to place a claim, everything on-line and simple. On line portal with all information I need. Contract very clear and excellent coverage so far.

4 years ago

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Verified Customer

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P Perkins Largo, FL

They have done what they promised. I have had my washer and my built in microwave both go on me in the past month! They did a buy out for my washer and fixed my microwave like new!

4 years ago

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Verified Customer

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Cara Homewood, IL

Just good customer service. Each time I called I always get my questions answered. I used my warranty recently. I was having trouble with my air conditioning system so the technician came out to repair my air conditioner.

4 years ago

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Verified Customer

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James Saint Louis, MO

It is very helpful. We had our main shower drain backed up and they sent somebody out the next day and I think the price is right. We also had issue with the pipes and they put a hole wall to get closer, but we didn't know the hole wasn't gonna be fully repaired, it wasn't restored. So now we have to go and get that restored on our own.

4 years ago

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Verified Customer

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Mildred Lakeland, FL

Enough information was not given on the true nature of how things will work out. About two weeks ago my air conditioner wouldn't come on so I called them and they sent some people out. When they came out they told me that the airconditioner needed to be replaced and that choice wouldn't replace it. They were easy to contact but again I had to say I had to go head and cover myself.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Evelyn Durham, NC

I was pleased with the with the time frame in which I was scheduled and I was pleased with the professionalism of the tech. He was done within minutes. When I first called I got service right away.

4 years ago

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