Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Gloria Barker Scottsdale, AZ

I feel they need to ask questions of the homeowner, such as, is your home one or two stories. Sending out repair companies that are small businesses and do not have 30 ft ladders for a job should not be obtained by Choice for such jobs. It is a waste of the company's time as well as the owner whose air-conditioning is not working and needs repair.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Jeffrey City Dacula, GA

So far you have taken care of repairs I needed. However, I am concerned if I have something major. I haven't heard good reports on your willingness to take care of large issues.

5 years ago

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D. Thompson Martindale, TX

We purchased an older home and the agent negated a contract with Choice. the first callout was for a commode that was stopped up. The repairman was prompt and corrected the problem. The second problem was that the hot water circulation pump was not working. The repairman failed to show 4 times at the appointed time. I insisted that they get another repairman and they did. Another problem was a stopped up kitchen sink. The repairman showed up on the appointed time and unstopped the sink. The last time a repairman was to repair the garage door opener. The repairman did a great job in locating the problem and correcting it.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Marilyn Jones Fort Worth, TX

Was formerly with AHS and when my monthly cost increased, I started looking. Choice had a high rating on the internet, monthly cost was less if I paid up front, and copay was less.

5 years ago

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Deb Vahl Las Vegas, NV

I've only had to use the repair services once for my dishwasher. I was impressed with the service workers contracted for the repair, their attention to detail and follow through for the replacement part.

5 years ago

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Verified Customer

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Dallas Strawn Castle Rock, CO

Great service and although it took a few days to get someone here to fix our dryer, we did not have to search for a repair company and Choice set up all the appointments, etc.

5 years ago

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Paula Goodson Quitman, TX

They got back to me right away and sent a technician to fix my dishwasher. That was 6 weeks ago. The technician ordered parts, but we are still waiting for them. He has told us it is taking waaay longer to get appliance parts. That may be true, so it could be that everyone is doing what they can, but my dishwasher is not fixed and i still have to dry all the dishes and the dishwater is not as hot as it should be. Send me another request when i finally get it fixed.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will follow up with the technician for the status of your repairs. Thank you for being a valued customer of Choice Home Warranty.

Jun. 17th, 2021

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Ellen Riley Sparks, NV

We have filed two claims. The first claim was for a dishwasher and was handled expeditiously and problem solved. The second claim was for an air conditioning problem and still is not resolved 17 days later and technician is not scheduled to come out until 9 more days. When the company gave us the option of securing our own technician as they did not have one available, we contacted the person who had installed the air conditioning unit. What followed were several back and forth from the company to us, us to the technician and then us back to the company. Choice requested a video of the problem to us which we attempted to submit several times but which there system would not accept. It wanted pictures so, even though a video was requested, it would only accept pictures. After two or three phone calls to customer service with no resolution to the problem, we gave up and asked Choice to use one of the technicians they contract with. I'm hoping this is an isolated problem and will be happy to review any future experiences.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 21st, 2021

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Christine vanderford Chicago, IL

Had to use choice warranty for my stove. The guy that came and fixed my stove was very conscientious and friendly and courteous. The stove was fixed as soon as he got the part.

5 years ago

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Claudia Dayton, NV

I like Choice Home Warranty except for one thing. I had to have the gasket changed on my toilet, which they paid for. The technician recommended I have my toilet snaked, and they denied that part of the claim. The tech said it was a good time to do it since the bowl had to be removed to do the work.

5 years ago

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Brenda Wilson Mission, TX

The best home warranty you can get. Never have a problem filing a claim and the act very fast so your not doing without whatever product is in the claim. I have had other warranties and this is by far the best in every area.

5 years ago Edited January 10, 2024

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Larry Odessa, TX

CHW is great is reliable ! Customer service is great! And our technician that came out to fix our air conditioner was very polite very professional. We recommend choice home warranty

5 years ago

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Mary Kullman Aurora, IL

Because I am waiting for a month now and am told it will be at least another month before the third of 3 needed refrigerator parts is available. Have been without my kitchen fridge all this time and fortunately have old one in laundry room that is being inconveniently used. I realize it is not Choice's fault regards the back ordered part, but I have need to contact them for updates on this situation and I think they should be contacts me with updates.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Janice Spicer Macon, GA

We've had some that are very good. I would highly recommend Metro Appliance. But we have had some who tell us when they'll be here and they show up but it might be the next day which makes it difficult to be able to run errands or some things we need to do outside the house. One thing we called for we had to end up paying for it ourselves.

5 years ago

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Cheryll James Brooklyn, NY

Because I don't know the mechanics of my dryer the guy said the problem was because I had a lint built up and you don't cover this. I called someone who i had paid $350 and he stated that the noise I heard was because a screw was loose and that he could have fixed it without vacuuming the machine

5 years ago

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Jimmy Delacerda Henderson, NV

Honest willing to listen on time very professional good replacement parts very knowledgeable highly recommend it cost is great deductible is excellent will continue using after the year expires

5 years ago

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Ebony Jarrett Port Saint Lucie, FL

Overall, they're good. Their customer service needs great improvement. I asked someone to return my phone call about my dishwasher, I still haven't heard anything. When I put in a request about my AC on 5/17, I asked about my dishwasher, the rep said the offer would be sent over, it still hasn't been. The answering service still says bc of covid-19, higher call volume. What does this have to do with anything??

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Janet Coursey

Everything is so simple. Have a problem, call, they get someone right away, they call you, make the appointment, service persons always polite, fix problem and you are good to go.

5 years ago

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Verified Customer

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Greg Loynd Scottsdale, AZ

While I’m fairly new to Choice Home Warranty, I have been pleased with the manner in which my claims have been handled by Choice and by the contractors who perform the work.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Claire Melodia Chapel Hill, NC

I had one bad experience with Choice Home Warranty about two years ago when I installed a garbage. Disposal. The plumber did not install my disposal correctly and water leaked.

5 years ago

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Verified Customer

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Ellen Gordy Conway, AR

They were very prompt in securing a service representative. However I am extremely disappointed in Onsite Appliance repair service! I've gotten the run around from them for over a week and am extremely frustrated!

5 years ago

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Verified Customer

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Anonymous Baytown, TX

When I call into their customer support phone, they give me a great response. Sometimes you can't get ahold of managers though and fall off the radar if you need extra help. For example, I had a plumber come out last month to help with an outage. He said they don't pay for extra things I needed so I called a supervisor at Choice and they never responded to me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Anonymous Tewksbury, MA

I just used the warranty on my washing machine when the timer went out. They came out immediately to repair it! They are a very prompt and hassle-free company that saves me lots of money.

5 years ago

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Verified Customer

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Demika Indianapolis, IN

Each time I've needed assistance, customer service has been helpful in resolving my issues. I recently used them for a plumbing issue and the guy they sent was very courteous, professional, and offered good service.

5 years ago

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Lejla Homer Glen, IL

Customer support at Choice Home Warranty is really nice! I've used my warranty three times. Once when I needed something fixed, I was given the runaround. Appointments were constantly moved around, parts didn't arrive, and I was offered an amount of money to replace something that wouldn't even cover the entire need. They choose mediocre companies to fix things in your home.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 14th, 2021

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Verified Customer

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Ernest Sherwood, AR

We need to have our dryer repaired but we are still waiting for a part to arrive so they can come and fix it. They always choose good folks to do the job for us, so I'm pleased with Choice.

5 years ago

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Verified Customer

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Diane Murfreesboro, TN

It is easy to put requests online if something breaks. Someone was here within a couple of days to fix my heater. The worker was polite and fixed it within a short amount of time.

5 years ago

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Stacy Marie Elmhurst, IL

I chose Choice Home Warranty because I wanted to make sure I had coverage in case something breaks. Sometimes you can't get a hold of someone for a long time in customer service. When I used them for something electrical in my home, the guy they sent was horrible. He was breaking things and kept leaving loose wiring, and wouldn't call us back. I had a much different experience when my HVAC went out and the guy that came out did a fantastic job.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 16th, 2021

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Verified Customer

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John / Nancy Medford, OR

When I had some problems with the burners on my stove, the first company they sent out was zero help. The second company they sent took care of my problem within a couple of hours! They found they needed to replace some parts and they went ahead and replaced it.

5 years ago

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Robert Hyattsville, MD

We wanted protection for our home, so we signed up with Choice Home Warranty. We've used our warranty several times and in our experience they cover most things they say they will.

5 years ago

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Janet Hollywood, FL

Every homeowner should have some kind of warranty and choice’s service is excellent. The service guys are professional and pinpoint the problem and fix it. There are no issues.

5 years ago

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Garfield Charlotte, NC

In my two experiences using the warranty, the customer service has been very responsive and they have gotten a technician out within forty eight hours. They are courteous and professional.

5 years ago

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Brenda Katy, TX

So far so good. I have no complaints. Everything has worked out. They give me an appointment right away and the problem is fixed. I like that the service fee is less than any other company.

5 years ago

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Verified Customer

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Judy Scottsdale, AZ

The technicians they send have been good and reliable. My AC needed to be fixed in the middle of summer in Phoenix. I sent them a message on Friday or Saturday and they sent someone out on Monday.

5 years ago

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Verified Customer

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Paul & Ann Hilton Head Island, SC

It is exactly what I needed. I can trust them. They have come through for me three times. It is very responsive. I get what I paid for. Someone is sent right out to fix my problems. I am very pleased.

5 years ago

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Margaret Columbia, SC

Customer service people are pleasant to work with and they do a good job finding people to come out and take care of the problems though it can be difficult to find a technician to who is willing to come to the house.

5 years ago

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Verified Customer

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Jay

It’s a good value and it gives me a peace of mind. When our air conditioner wasn’t performing well, the repairman came out and fixed it and I was only charged for a service call. They are very courteous and responsive.

5 years ago

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Belva Iowa Park, TX

Usually they are pretty quick to get my claim resolved. They determined my washing machine would be too costly to repair. I did have a problem with a case manager but everyone else is good.

5 years ago

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Verified Customer

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Lynn

Most of the service companies they order for you are not good. I have had them come back numerous times for different claims. These appear to be third rate service companies. Most of the service people are rude. It takes calling and screaming about getting things fixed correctly. All the service person is concerned about is getting their fee the minute they walk in the door. Also, Choice does not allow them to fix something immediately. They need to call Choice and then wait for an answer. This can take a very long time. Some have had to come back because Choice will not give them an answer immediately or Choice does not even answer them. I wanted to cancel since I signed up for five years, and they told me I would owe them money because they would price out every little service claim that was done in my home.

5 years ago Edited January 10, 2024

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Nii Os Fredericksburg, VA

They are very responsive. It never seems to take long to find a technician to address whatever issues. In fact, sometimes they're a bit too efficient in that they schedule someone so quickly that I'm not available.

5 years ago

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Lynette Perry Smyrna, DE

It's like a hit or miss with Choice. I never know what I'm going to get. I recently called for a leak in my bathroom. A plumber came out to diagnose the problem and kept postponing the time when he was scheduled to come and fix the leak. He said he would have to tear a hole in my ceiling to fix it. I called Choice to send another plumber when I got tired of waiting for him to show up. Another plumber was assigned the job. When I spoke to him on the phone he said he was coming out between 3-8 pm. He Showed up around 8:30 pm. He spent less than 5 minutes in the bathroom and said that it looks like the problem was coming from water on the flop from my shower. He collected the service fee and told me that he would be back the next day at 10:00 am. Needless to say, he never showed up and he never called either. I ended up calling a plumber that I found on the internet and he came out within 45 minutes and he fixed the leak. He didn't have to tear a hole in my living room ceiling and there wasn't a problem with my shower. I don't know where Choice is getting these people from. I won't renew my contract with Choice again.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2021

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Verified Customer

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Tracey Loganville, GA

It is easy to file a claim via online when unable to reach customer service by phone. The process is quick and the site is easy to navigate. The response time after filing the claim is excellent.

5 years ago Edited January 10, 2024

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Merry Sibigtroth Crystal Lake, IL

We have been working with them on fixing some electrical issues. The company who's name they gave us repair 2 outdoors outlets they wanted us to get fixed before they approved the other. I sent the receipt they gave 2 times, but they say it has to specify what was fixed. This was all they gave us. We are frustrated and don't know why the outdoor itrms(which they won't fix anyway has anything to do with the inside switches we need replaced).

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 24th, 2021

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Rongalett Green Upper Marlboro, MD

2 of 3 of my claims were approved. A certain part for my HVAC was needed but was denied. I'm not a professional HVAC person, I can't distinguish which parts are warranty covered. However, each month, I still have an allotment going to Choice for coverage. Cust. Svc spoke to me with a tone,as if I should have known better

5 years ago

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Verified Customer

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James Birmingham, AL

Choice is good at getting the people out there, but one of the appliance service companies wasn't good. They held my whole day up by being late and didn't give me the best service.

5 years ago

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doris henderson Birmingham, AL

The people that come out are usually prompt and courteous and they get the job done. I am having a trouble with a recent claim. It has been hard to get a claim specialist. I would like it more if they shared their regulations for emergency situations so I don’t have to jump through hoops.

5 years ago

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James Lakeland, FL

My hot water heater went out and they came and fixed it within twenty four hours. It was very prompt and efficient. The guy was very professional. We didn’t have wait very long and we appreciated that.

5 years ago

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Verified Customer

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Farrukh Ashburn, VA

I’ve been with them and I have had 1 minor claim because my stove wasn’t igniting. They responded well within twenty four hours. It was fixed in a timely manner. It was handled very properly.

5 years ago

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Carmen Pittsburgh, PA

Recently got a sump pump that was installed in a timely fashion. Most of the jobs are done well but there are some bad contractors they had working for them before but lately it has been pretty good. I was disappointed they didn’t cover my hot water tank.

5 years ago

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Verified Customer

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Dan North Las Vegas, NV

I feel they provide the coverage I need at a price I can afford. They respond quickly to any issue to anything. Some of the companies they work with are not as good as others.

5 years ago

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