Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Ted Copperas Cove, TX

At the beginning I thought the customer service was really pour but it has gotten better. This last time when my dryer broke I called in that afternoon and there was someone scheduled to come the very next day and everything was really good. It is kind of a pour setup that the serviceman has to call in before they can finish or do the repair. They wait and lose so much of their valuable time and my time waiting for someone to call back. They need to have someone there available to talk to these technicians when they call in.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 20th, 2020

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Raynice Oxon Hill, MD

They give excellent service and are very friendly. Every time I've call them for a claim, there was never a problem. They have someone contacting me in 15 to 20 mins. I would recommend them.

5 years ago

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Verified Customer

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anonymous

They were very polite and helpful on the phone. When the technician came, they were on time and gave a call before they came. They were very knowledgeable and knew what they were doing.

5 years ago

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Keisha

Their customer service is pretty good, I don't have to wait on hold for a long time, and the technician that came out was very professional and explained the situation and repaired it.

5 years ago

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Verified Customer

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Betty

I trust them. They send good people for the work. They were efficient and it didn't take long to get my work done, everything has been done in a couple of days. It was really helpful.

5 years ago

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Zulf

They always take care of me, answer my questions and are very professional. My washer went out and they came and said they couldn't fix it so they replaced it. I think the people that they bring in are professionals and they're very courteous and I feel comfortable.

5 years ago

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Richard

My heater wouldn't come on and I emailed them at four o'clock in the morning and they responded and they sent a service request to an agent and that's exactly what they did and the service agent was out there right away.

5 years ago

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Franklin

I've been a member with choice home warranty for over a year and they were not able to help the first time I needed them but the second time, when I was having problems with my heating system, it was a very good experience. The technician was very knowledgeable and personable and did an excellent job.

5 years ago

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Verified Customer

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Maxine

I needed to use my warranty for my water heater and they came out and fixed it. I wouldn't go anywhere else. They have always come out for me. If one person doesn't know how to fix it they will send somebody else.

5 years ago

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Bruce

I used it once and the reaction time was great. We had an electrical problem on a weekend and they answered right away. They took down my information and I got a call back on Monday and he came out Tuesday to fix it.

5 years ago

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Sharon

They covered more than my previous home warranty program did. I've used them twice. One time my furnace have gone out and I called and they sent somebody out the next morning who fixed it.

5 years ago

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Paul

It can be fairly easy to contact them and file claims. They seem to back up what they publicize they do. The guy who showed up for our broken dishwasher was absolutely outstanding, both knowledge wise and service wise.

5 years ago

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Verified Customer

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Gracy Wylie, TX

I had American Home Shield and it went up and Choice Home Warranty was less expensive so I switched. So far I am happy with them. They were here immediately when I needed them, the same day.

5 years ago

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Verified Customer

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Joann Arlington, TX

Great service for a great price. Every time I've called, I've received courteous service and it has been quick. They always call me within an our or two to schedule either that day or within two to three days.

5 years ago

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Verified Customer

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Jacquelynne

Offer a good product and follow through on what they say they are going to do. When I used my warranty, they came right out, within forty eight hours, and fixed my item and were very polite and cleaned up their mess.

5 years ago

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Verified Customer

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Theodore

The technician that came out for the washing machine was very expedient and able to answer any questions that we had. They helped us replace it and it saved us a lot of money. They didn't give us the entire amount but it was close. They have done exactly what they said they were going to do.

5 years ago

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Ted

Choice seems to have the best warranty. The contractor that came out knew exactly what he was doing and performed flawlessly. They make a valiant effort to get out here right away.

5 years ago

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Verified Customer

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Brandy

Their awesome with sending the best people you need no matter what you need to get completed. They are great will following up to make sure someone called you to confirm your appointment.

5 years ago

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Verified Customer

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Kim Snow

As usual, Choice Home Warranty gave me exceptional service. I never have to worry about when things go wrong, because when they do, Choice Home Warranty is always there to make it right.

5 years ago Edited January 10, 2024

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Verified Customer

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Donna

When I have had a problem with Plumbing, air conditioner and dryer they got someone in touch with me quickly and covered all charges other then $45.00 charge. Service was very good andd fast.

5 years ago

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Verified Customer

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Mohammad

Sometimes I have to wait a long time to even reach the customer service. I think last month my garbage disposal was not working and then I opened the claim online and at first, Choice Home Warranty denied my claim and then the technician called and said it was a mistake. They have the right technicians for the right job.

5 years ago

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Verified Customer

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Dawn Austell, GA

Technican's expertise showed in his troubleshooting skills . he isolated the problem immediately then ran second check to ensure resolution. Timely and polite service..such a relief!

5 years ago Edited January 10, 2024

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Pamela Meza

Choice home warranty has always been very easy to work with. They respond in a timely manner. The service representative stuff they use are always friendly and on time. And on time.

5 years ago

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Aron Romasanta

Choice Home Warranty is great for small issues. However, my wife and I had a nightmare of a situation when major issues arose (A/C Unit Replacement). I don't believe Choice offers the "Best Service" as all the scope of support for all CSR's I have spoken to is fairly limited. Furthermore, I do not believe there is anything setting Choice apart from competitors. Choice covers the same issues for about the same price. Choice does not go above and beyond and will do everything in your legal power to do what is easiest for Choice and not their customers. At this point I'm satified in having some form of home warranty, but whether it's Choice or someone else, it seems as Choice is like any other Warranty Company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Verified Customer

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Harry Brocksieck

The repairman was to be here on a certain day but he did not show up - we were actually sitting in the living room looking out the window (also we could watch the mountain) . When I called they said he was at our home and no one was home. He was not truthful! So it was rescheduled - we had to spend another day waiting but when the new person showed up he did a great job.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

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Bonnie

Because service is awesome and any company that you send for repairs is courteous, professional and gets the job done quickly. I've heard horror stories from about other warranty company referrals.

5 years ago

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Verified Customer

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David Popelier

So I guess Choice has been pretty good. I like the web interface and the speed with which they identify vendors. That said, they really weren't helpful at all when I needed more maintenance on the HVAC and found every way out of having to pay for more serious repairs.

5 years ago

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Martin

I'm very happy with choice. Their response time is absolutely excellent. Pretty much as soon as you file the claim they set up and appointment with a company to come fix the problem Just recently I used my warranty for my refrigerator ice maker. I have two refrigerators in my house and two ice makers. One of them had been fixed previously by a very knowledgeable tech. This time instead of setting it up with the same company they went with a different company. I know choice gave them the ok to fix it but I haven't heard back from the company so I'm not sure what's going on.

5 years ago

Reply from Choice Home Warranty

Thank you for your positive feedback. If your issue has yet to be resolved please reach out to the technician for an update or contact Choice Home Warranty at 1 888 531 5403 and speak with a claim’s intake specialist.

Feb. 26th, 2020

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Verified Customer

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Viki

Every time I've had a problem, I call and somebody comes out within a day or two and does the job. I've used it on numerous occasions. I've never had a problem. The tradesmen they send out always do a good job.

5 years ago

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Verified Customer

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Carol Charlotte, NC

I don't really use it often but when I do, they respond to every call and contact somebody that is going to fix whatever is wrong immediately. I am very satisfied with Choice.

5 years ago

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Verified Customer

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Mary Columbia, SC

They are very courteous and very nice throughout the whole experience. They're the greatest in reliability and are fast to respond. I am very happy with Choice Warranty, I just wish it was cheaper.

5 years ago

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April Odessa, FL

Recently had a good experience with the replacement of the disposal and the plumber was very helpful and it was covered. They respond very quickly to a claim. I did have to negotiate with them to get rid of a dishwasher once and the hot water heater they didn't cover.

5 years ago

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Verified Customer

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Vernessia Jonesboro, GA

You guys are quick and have good customer service, I appreciate that. Every time I call, I get quality service. I have had several problems and it was fixed for me. It has just been a wonderful experience.

5 years ago

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Verified Customer

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Jerry Arlington, TX

Very satisfied with Choice Home Warranty. I would recommend to anybody looking for home warranty. If there is an issue, they don't hesitate to take care of it. The service is quick and thorough.

5 years ago

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Verified Customer

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Les Boise, ID

They offered us a five year plan with an extra year free so that was a nice benefit. So far every time we've needed them, they've been able to find somebody to come out and fix the problem. They're available quite readily and always answer questions and work to make us happy.

5 years ago

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Verified Customer

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Ravi Athinarapu

I used them to buy my thermometer changer and they were out immediately and provided support on the next day and the contractor working was also very experienced. Choice Home Warranty has good quality and the customer care is good.

5 years ago

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Verified Customer

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Patsy

They get back to you immediately. The freezer was making noise and they came to repair or replace it. It's great service. They do provide excellent service. There's very few things that are not covered.

5 years ago

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Anonymous Columbus, OH

They've been okay, except some things I thought they should cover and they didn't and it's something that was broken. They supposedly would replace it but they didn't, but that's okay. When they did come, they did a great job.

5 years ago

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Verified Customer

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Joseph Crystal City, MO

They were very responsive and took care of my problem. My refrigerator went out and they got somebody out, I believe it was a day or so, maybe two, after I called and fixed my problem. It's easy and affordable.

5 years ago

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Hellen Rockdale, TX

When you have a problem, they find somebody. Sometimes they have problems with the electrician or contractors but then they get somebody who's been here before, which I prefer. They take care of that issue when they get here and fix the job.

5 years ago

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Lary Mesquite, NV

We've had problems getting somebody out to be able to take care of the problem properly. The washing machine broke down and we couldn't get anybody out here. The people that came out were supposed to come out and never showed up. Finally we got a good person here.

5 years ago

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Gail

Inconvenient and unacceptable. It takes them a while to schedule appointments. The last time I needed to use it they schedule my appointment for about a week later and then when the guy came he said it couldn't be fixed so the next day they sent another guy and he fixed but in the meantime I was without my stove for about ten days and that's unreasonable I think that was too long to wait to have a repair done. When it's a large repair they find some reason to find it not eligible for the repair. That's happened to me twice.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 18th, 2020

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Verified Customer

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Anthony

My garbage disposal went out and they fixed it right away. It didn't cost me anything other than the fee to have them come out. I like the service and that it saves me money. It's a great service.

5 years ago

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Jason

The support is great. They answer my questions. They will respond within a day or two. My only problem with choice has been a lack of providers in the area. It normally takes them a couple of days before they can locate a provider.

5 years ago

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Bradley

I had an easy experience making a claim. We had a stove element go out and we filed a claim online. The service representative was able to come out and take care of it the next day.

5 years ago

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Teresa

Several times I've called and customer service has not understood my issue. It feels like they are reading off of a scrip but they've gotten things taken care of. The contractor they sent for our garage door was very personable and he showed us how to keep it from happening again. He worked with my schedule and was a great guy.

5 years ago

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Mary

Every time I called in they're right there and they're very helpful. I just used it last week for plumbing and they sent out a very nice man. They take care of everything as fast as possible.

5 years ago

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Kevin

They were quick to respond. I was having problems with my furnace and I put a call in to choice and they set up an appointment two days later. The company that they sent out was very thorough and did good.

5 years ago

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Otha

I like the communication and the quick response to get somebody out here. My furnace went out and the first people never showed up. They got somebody else out here 2 days later that fixed my furnace.

5 years ago

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Debbie

When I had a problem the fixed it. The first company they sent out did not show up. I called and they immediately got me a second company. They showed up on time and he did a great job.

5 years ago

Choice Home Warranty Reviews