Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Erich Spring, TX

I appreciate their honesty and their diligence. They were diligent on getting my repair done. We had a previous home warranty before and choice is far superior to the other company.

6 years ago

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Verified Customer

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Linda Spartanburg, SC

I've had a couple of claims that I haven't been really satisfied with because they didn't cover things I thought they should have. When my air conditioning was out, they could not find the replacement part and they did not want to give me the replacement value which I thought my contact said it would. It turned out after four months when I got the part and I went round and round many conversations. They are prompt in getting someone in touch.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 1st, 2019

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Verified Customer

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Thelma Brunswick, GA

I had a claim two or three weeks ago and it was processed in a timely manner. Everything went great. The service provided was good. The price is not very expensive so that is good too.

6 years ago

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Verified Customer

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Gerald Maricopa, AZ

We always had good service. We had an air conditioning problem and we had somebody out right away. It was fixed the day they came. I've had it for years and years and years and used it many times.

6 years ago

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Verified Customer

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Pamela Pittsburgh, PA

They have always worked with me to make sure everything is done properly. I had to use my warranty to have my plumbing unstuck and I snet in a claim and they sent someone here within fourteen hours.

6 years ago

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Verified Customer

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Anonymous Lascassas, TN

The toilet was running and I called them up and it was two days I got a reply and I called that service person and he came two days later and fixed it. Everything went smooth.

6 years ago

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Verified Customer

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Matthew Frederick, MD

The customer service is amazing. They make me feel like they care and I feel like I've gotten the best value for my money. I think there's a lot of coverage for many appliances.

6 years ago

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Verified Customer

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Anonymous Garland, TX

I had an appointment set up with a plumber and he did not show. When I schedule I expect service. I went to file a grievance and got another company to come out. They were super I really liked them.

6 years ago

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Verified Customer

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Felicia Kansas City, MO

Our air went out. It seems like they don't want a technician to come out on the weekend. So we didn't have air the whole weekend. Another time my plumbing was bad and they said I had to wait until Monday. That's the only problem I have with them. Other then that they are pretty great. They send people out who know what they are doing.

6 years ago

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Verified Customer

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Anonymous Hampton, GA

They really helped me out. My AC wasn't working and the only thing I had to pay was the service fee they covered the rest. The technician was very professional and explained to me the situation and why it happened. I tried to use them for a leak but they said they didn't cover that.

6 years ago

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Verified Customer

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Rodney Atlanta, GA

I've had several calls and 2 of the people the sent did not provide acceptable service, but the majority have been professional, efficient and productive. Most of the services rendered were excellent. It seems like what choice does is try not to pay but I've had some pretty good service people that were able to convince them it was under warranty.

6 years ago

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Verified Customer

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Karen Calcagno

I have had 2 claims since I changed to Choice. They have quickly obtained people to come out and make the repairs. The people have been very professional, and did a great job.

6 years ago

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Verified Customer

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Melisa

They were very efficient and and spared no time. I thought it would be a long process but they got my work order done within 3 days. They were also very polite and professional.

6 years ago

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Verified Customer

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Sharon Collum

Great response time . Excellent job very professional.it was in the 100 and my ac was out. Had my appointment made same day of claim, took a few days to get to me but it is Texas and summer so expected that.

6 years ago

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Verified Customer

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Cassandra

The service providers that come through Choice are knowledgeable, professional and courteous. The timeliness of getting appointments is a bit less than desirable, especially when it came to HVAC and plumbing issues - it took a week for both. No air conditioning in 90 degree temperatures was not a good situation.

6 years ago

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Verified Customer

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David Martin

95% of my stuff was new when I bought the contract. The last two times they came the contract did not cover my parts or labor, money out of my pocket. My fault I'll check closer next time before buying because I paid to much to have to pay out of pocket

6 years ago

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Verified Customer

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Brenda Beard

Very pleased with personnel as to ability and friendliness. Efficient service and problem was resolved on first visit. I was even given opportunity to call those I had previously used for service.

6 years ago

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Verified Customer

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Kim Vargas Mayhill, NM

They are really helpful. Hassle free when we filed a claim on our 20 year old washer. They mailed me a check in 3 weeks to replace it since the repair guy said it is unfixable! We are very pleased with choice home warranty!

6 years ago

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Verified Customer

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Tom

Very satisfied, we've had the service for a year now and they do what they say they are going to do. Just recently we had a problem with our washing machine and they came out and fixed the issue. They did great.

6 years ago

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Verified Customer

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Kaiser Corpus Christi, TX

They're sponsors are pretty good and they have an automated system. I was able to talk to customer service and they were able to resolve the issue. The pricing and package is reasonable.

6 years ago

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Verified Customer

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Ronald

They're very helpful and do great work. They're great at helping us and it doesn't take them long to check in to double check. My dryer's timer was broken and the man that was here did a great job.

6 years ago

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Verified Customer

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Paulette Fayetteville, NC

When I had to call, they were right there trying to find someone to come out and fix what I needed fixed. It is well worth it for the prices I pay, they basically cover everything.

6 years ago

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Verified Customer

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Dwain Shawnee, OK

Overall they have been very reasonable in cost and the lady on the telephone was absolutely wonderful and the man they sent to fix the washing machine was very skilled and professional. He did a very good job.

6 years ago

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Verified Customer

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Kevin And Barbara Lilburn, GA

Always on the ball and have the right answer and get back to you. Always polite and professional. I was without air conditioning and they had somebody here the next day. Sometimes the quality of service that comes here is not always on par but 9 times out of 10 it is.

6 years ago

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Verified Customer

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Jacob Canton, GA

They have put in two claims and so far there have been no issues. The only negative is the pay out was kind of low to replace the dishwasher. It is usually pretty quick, though t was hard to get a hold of the claims person with the dishwasher.

6 years ago

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Verified Customer

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Lana Cottonwood, AZ

It's awesome. It has worked out for me amazingly. Everything seems to go very good and I am in a very remote area so it takes a long time but once they get here everything is beautiful.

6 years ago

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Verified Customer

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Candace

I had a frustrating experience with customer service. They offered a gift certificate for a delayed replacement, which took far too long. Additionally, my hot water heater was leaking, and my washer broke. They promised a gift certificate for the washer but failed to communicate the lengthy wait time. Overall, I’m disappointed with the lack of timely support.

6 years ago Edited January 10, 2024

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Verified Customer

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Anne Indianapolis, IN

Customer service was easy to contact and they came out right away. Both times I have used Choice, the repairman came in and were here for fifteen minutes to get everything fixed. It's been very positive.

6 years ago

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Verified Customer

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Addie Ward Hephzibah, GA

The service is quality, they come in and get people immediately. When I first used my warranty, I was contacted within seconds after I put in the order. Sometimes the people they get are no so quality.

6 years ago

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Verified Customer

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Frank And Georgann Idaho Falls, ID

I have had no issues and no reason to doubt their ability to take care of my work. They are very prompt, courteous, and I've had repairs done within a day with no return calls necessary.

6 years ago

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Verified Customer

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anonymous Daphne, AL

I've been treated in a civil manner, taken seriously, and got a response within a day. The do what they say. My AC went out. The service man fixed it and did more the was required.

6 years ago

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Verified Customer

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Glenn Katy, TX

Putting in a request is easy. No problems with anything that I even thought was an issue they addressed really quickly. I submitted a request for my AC and had a company show up the next day and fix the problem.

6 years ago

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Verified Customer

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Stephanie

Choice Home Warranty was prompt in addressing my plumbing issue. A plumbing company was dispatched to my home to fix the problem on the same day as I reported the problem to Choice.

6 years ago Edited January 10, 2024

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Verified Customer

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Ron

They did all they could to fix my washing machine and when they could not fix it they did as they promise and replaced the machine for me. They send out qualified people to look at the problems.

6 years ago

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Verified Customer

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Linda And William Niles, OH

It was easy filing a claim. They took care of it quickly. They have great service technicians that can accomplish the job. I was very satisfied with the work the tech did on my air conditioner.

6 years ago

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Verified Customer

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anonymous Pickerington, OH

The warranty covers most things that break down in the house and they provide quick service. I've had a few times where I've called them because I've needed something fixed and they took care of the right away.

6 years ago

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Verified Customer

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Gary Melton Green Valley, AZ

Our dryer broke down and they responded very quickly and got someone out here within the next day. The billing was very easy. I was very happy with them. They stay in touch and are easy to reach.

6 years ago

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Verified Customer

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Edna San Antonio, TX

It covers everything that's necessary to run a household and the service fee is reasonable. The process was ok but the fact that there are no individuals to speak to regarding claims is frustrating. I used them for the first time in almost 3 years. The process was smooth but I had some questions unanswered because there was no one to speak too.

6 years ago Edited January 10, 2024

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Verified Customer

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Carmen

My fridge couldn't be repaired so they're covering a new one for me. Every time I ask for something they are right there and they take care of it right away. I never have a problem when I call they're always there for quick service. I would recommend them to my friends and neighbors.

6 years ago

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Verified Customer

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Sandra Madison, MS

We had a malfunction in our air system in the bathroom. It was covered under warranty and they came out and fixed it. The contactor came out here did a great job finished fast ahead of schedule and was very professional.

6 years ago

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Verified Customer

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Mike

They sent a plumber that took my money and never did work required and when I check his back ground on BBB he was very poorly rated and I had to take him to court to get my money back .

6 years ago

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Verified Customer

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Jon Bixler

Has been very easy to utilize my home warranty the two times I had to use it. Both repairs were completed within 48 hrs of putting in request. Call back for scheduling was within the hour.

6 years ago

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Verified Customer

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Daivmani Sivasailam

i have used them for my main house and a weekend property, i have had good experience with my main house (plumbing and air conditioning) both were fixed on time with no issues. However, they couldn't fix the refrigerator and the payment for a replacement was not to my satisfaction

6 years ago

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Verified Customer

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Joyce Smith

The first technician came out twic and did nt resolve the issue with my A/C. So Choice sent out a technician from another company, who qiuckly knew what the problem was and resolved the issue. I was noot happy that I had to pay three service charges for the same problem.

6 years ago

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Verified Customer

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Cherie Tuttle

We had an AC issue and Choice Home Warranty was at our home the next day and had the problem fixed in less than an hour. The service tech was very polite and professional. I highly recommend Choice Home Warranty.

6 years ago

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Verified Customer

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Adam Berlin, MD

Customer service is quick and they get a person out to come at the house and good at communicating the process to get reimbursed. Everything has been great. My blower fan went out and I called Choice and took the reimbursement option to get another company to come out.

6 years ago

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Verified Customer

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Lisa Saint Cloud, FL

It gives me peace of mind. I had one incident not too long ago with my air conditioning and they got somebody here the next day. I was very pleased with the process of everything. The exceeded my expectations honestly.

6 years ago

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Verified Customer

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Robert

They are easy to get in touch with and easy to deal with. I've never been disappointed with them. I had a noise coming from my dryer. Choice had repair people there a day and a half later and it was fixed in 15 minutes.

6 years ago

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Verified Customer

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Katherine Commerce, TX

When I call them they always answer me or get back to me promptly. I just had to call last week because my AC went out and it was a blown motor in my AC unit and the guys coming out this afternoon to fix it.

6 years ago

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Verified Customer

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Marilyn Jonesboro, GA

The last time I used them was for an electrical issue. I got a call within 4 or 5 hours from an electrical company and we set up a time and it worked out perfectly. I've never had a problem with them taking care of my needs.

6 years ago

Choice Home Warranty Reviews