Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Dan Corcoran Grayslake, IL

So far I've only had to use my warranty once and it went great. My AC went out and they had a tech out within a few days who did a great job! So far, I'm very happy with my warranty.

4 years ago

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Verified Customer

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Jeff Rathmel Pekin, IL

The service from the technician was very good, what I was unhappy with is when I reported the problem I could not talk to anyone. So even though I knew the make, model and what was wrong with the stove. If the technician hadn't went out of his way to get the part and return to complete the repair I would have been without an oven another day or two.

4 years ago

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Joyce Santora Independence, OH

When my dryer was deemed unfixable I got a gift card from youth Loews...but not until a month later. I couldn't wait a month without a dryer..bought one from Loews but they wouldn't take the gift card a month later. So now I have a gift card but do not at the moment have money to purchase something else. Would have appreciated just getting the money instead of a gift card!!

4 years ago

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Verified Customer

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George Wilcox Phoenix, AZ

Our latest experience with our A/C was great. Living in AZ, if the A/C fails in 115 weather, we would really be in trouble. CHW contacted a great A/C repairman who came when promised, diagnosed the problem, contacted CHW for approval and then quickly repaired the A/C. We were very pleased.

4 years ago

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Verified Customer

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Julice Watchman Maize, KS

The full contract terms were never discussed or signed on when signing the homeowners warranty during closing. Once I had to file a claim the materials used was the least efficient AC unit and the other two claims were denied based on the fine print of what is normal wear and tear and non covered tracing of the electrical problem. It is not fair to charge $69 for coming to my home to say the issue is not covered. There are many things that are not covered that are never discussed until you make a claim. I am not sure how they're the best home warranty or maybe they're the best of all home warranties who are not very good.

4 years ago

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Verified Customer

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Mark Williamson Happy Valley, OR

Choice Home Warranty has been quick to get technicians out to our home for common appliance issues. When an appliance is not worth replacing Choice offers the absolute lowest compensation price for any object. In my experience, our $1000 Dishwasher failed and was to be replaced. Choice offered a maximum of $300 for replacement. Our $500 microwave failed and replacement of $200 was offered. CHOICE HOME WARRANTY HAS FAILED TO PROVIDE SEPTIC PUMPING SERVICE FOR OVER A FULL YEAR - WE HAVE HAD TO REACH OUT TO THEM LITERALLY DOZENS OF TIMES AND THEY HAVE SETUP MULTIPLE APPOINTMENTS. To this day, we continue to wait and call and hope that Choice Home Warranty will actually fulfill their obligation. Another note - WE PAID EXTRA TO ADD SEPTIC SERVICE.

4 years ago

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Verified Customer

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Mike And Deena Avondale, AZ

I have a long term contract with them and the price is good. I fill out the form online and next thing I know I get an email saying that they have already put the order in and then somebody calls me to come to fix it.

4 years ago

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Anonymous Henderson, NV

Every individual that I have spoken to has been great but there has still been some frustration with trying to get the patience that I have wanted at times. Mot every time, but most times we've used the home warranty it's been a multiple visit s over a week or more.

4 years ago

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Verified Customer

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Virginia Dallas, TX

I only used them one time for a claim and the service was very prompt. I couldn't be at home on the first day for the first gentleman who called so they sent somebody else and it was very prompt.

4 years ago

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Verified Customer

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Teri Brownsburg, IN

It has everything that I needed and wanted to get my appliances fixed. I had one big issue with them, they didn't fix my ceiling right. It was falling and they sent someone out here to supposedly fixed it and they didn't fix it right. When I called the company to tell them the issues they still didn't get it fixed right. In the end we fixed it ourselves.

4 years ago

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Verified Customer

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Steve Fort Worth, TX

I have never had a problem. Everytime I have called it has been good. I have used my warranty service several times and this time I used it with no problems with customers service and no problem in getting someone.

4 years ago

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Verified Customer

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Dominique Jacksonville, FL

She was thorough and they responded quickly. Everything was fine. So far everything is good. I used it for my hot water heater. The plumber was very good, thorough, and polite.

4 years ago

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Verified Customer

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George/Lila CHANDLER

When I have called with an issue, Choice Warranty immediately responds within 24 hrs. with a team to expedite and fix my issues. Teams selected have been courteous, professional people who are knowledgeable and efficent.

4 years ago

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Verified Customer

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Carolyn Boone

The technician secured the ice panel with screws that the last technician forgot to insert. This technician also had to secure the new gasket because the refrain was sweating.

4 years ago

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Verified Customer

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Colleen Thigpen

My sink broke, and the contractor that came out to investigate said that I broke it. I had to buy a different sink and pay for the installation myself because home serve wouldn't cover it due to the contractors opinion of the break. I did not break my sink and I deeply resent that he indicated that I was responsible for the parts wearing out I have had other good experiences where my water heater went out, and I had a plumbing issue that was fixed immediately but the kitchen sink left a bad taste in my mouth

4 years ago

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Verified Customer

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Elayne And Tim Scotch Plains, NJ

Very difficult to get a real person to talk to. I've had trouble with multiple issues back and forth. My toilet broke and it was running so we called them to come and fix it and the technician broke the handle. I'm not very satisfied at this moment because it's very difficult to get a human being on the phone and multiple times I've had to call for the same issue and they have different information each time. I've had to do new claims and I keep having to spend the fifty dollars. Things are still not fixed.

4 years ago

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Verified Customer

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Mark North Las Vegas, NV

They provide a good service but it looks like the service is changing now. I'm not very happy anymore. Okay I used the warranty and they hired a technician who is not qualified. I asked them to send another company technician to have a second opinion. They do not listen to what customers say. In general speaking they're okay but once a while they need to pay more attention.

4 years ago

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Verified Customer

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David Fairhope, AL

All customer service has been through the computer for me. I like the value of choice. I've used it three times, once for a hot water heater and twice for ice makers. They eventually replaced the ice makers. Everything is great.

4 years ago

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Verified Customer

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Daniel Las Vegas, NV

Sent someone out for my former pool pump and he didn't really fix it. He messed it all up. The customer service guy called back on the phone and gave me a different pool company and got me a new pool pump.

4 years ago

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Verified Customer

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Debbie Anaheim, CA

Choice Home Warranty sends somebody out right away. They gave me a good deal. My toilet was leaking and they came out and they fixed it within a couple days. So far it is good.

4 years ago

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Verified Customer

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Amber Cincinnati, OH

Really hard to get a hold of someone. It also seems like the people they train don't know what they are talking about. I had to pay out of pocket for my oven and I should not have had to pay out of my pocket. Some of the people that we had were great, like the last guy that had come and helped was just fantastic but some of the people that they have I feel like I'm an inconvenience for them. I had used Choice at my previous home and they had done okay for me there. My oven quit working and it took them forever to get someone out here, it was literally two weeks. I was without an oven for the holidays and then they wouldn't replace the part, they said it was too expensive. I don't know that I will renew with them for the new year because I wasn't very happy with how things went the last time.

4 years ago

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Verified Customer

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Wilburn Montgomery, TX

Sometimes the technician doesn't know what they're doing but sometimes you get a really good one. My dryer was not working, it wouldn't close and they sent out a technician, she said the tub was out of balance because we had overloaded it so they denied the claim. Then I talked to another guy and we found out we just had to clean all the lint out of it and then it worked.

4 years ago

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Verified Customer

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Eugene Moody Cincinnati, OH

Really trustworthy. Service came back out and finished the job later. They charged my deductible, they said it was gonna be an extra sixty bucks and when he got done it was a hundred dollars and I wasn't very happy about that.

4 years ago

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Verified Customer

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Anonymous Richboro, PA

For our very first call we had an issue with our washing machine.They had someone come out.The guy tried to fix something supposedly but it didn't work and it got worse and then they sent another person out to look at it and I had water leaking from the machine onto my carpet. And then after that they sent somebody else out. They didn't give me enough for replacement costs. So honestly we weren't very happy with that situation. Every time they send somebody new out they cancel the other person in the queue and then I can send a note over but they won't even accept them.

4 years ago

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Verified Customer

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Jean LongSaunders

I had a great experience with customer service. They were quick to respond and accommodating, increasing my payout to help me purchase an appliance of my choice. I've used my warranty multiple times across my properties, and each time, I've received good results with prompt service. Highly satisfied!

4 years ago Edited January 10, 2024

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Verified Customer

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Donna Brown

Excellent customer service. Appliance repair service came out right away and diagnosed the problem which was caused by an electrician who had done some work a few days before.

4 years ago Edited January 10, 2024

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Verified Customer

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SONYA A HADLEY Seffner, FL

Each service call has been handled quickly and professionally. The home techs have been able to assess the problem with ease and timely, as well as make the repairs expeditiously.

4 years ago

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Verified Customer

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Patrick Varre Fairfax, VA

The plumber came in and within a few minutes, with a screwdriver did something I could not not do.(I'm 82) get under the sink and tighten the screw which solved the problem we were having with the loose faucet.

4 years ago

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Verified Customer

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Kwame Bowie, MD

Awesome service, especially the last technician that came to fix my refrigerator. He called me the next day to verify that the work was completed. I didn't know a refrigerator oils be so quiet

4 years ago

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Verified Customer

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Michael and Gail Leyakatalie Orlando, FL

Their system is very effective. I simply went online made my request, within a few hours received email from technician with date and time of appointment which was like next business day.

4 years ago

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Verified Customer

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ajay kumar misra Allentown, PA

My refrigerator stopped working, I created a ticket on their website. After 2 days they assigned Sears for my diagnosis and possible repair. Technician came, found the issue and fixed it, so I am a happy customer.

4 years ago

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Verified Customer

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Shirley Mason Lanham, MD

I was very pleased with how my claim was handled.. it was my first claim I had with Choice.. my question is this service is only business hours no emergency service on weekends?

4 years ago

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Verified Customer

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Debra McSparrin Nampa, ID

In the 3 times I've had to use this service, I've had quick responses to the issues followed by solid resolutions from the servicing companies. Too bad their warranty program didn't cover irrigation/sprinkler systems

4 years ago

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Verified Customer

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Harley Hausman Oak Island, NC

Choice warranty was unable to find a company in the net work to come out and fix my refrigerator for 3 to 4 weeks. Resolution department allowed me to hire a local company that came out that week and fixed it. I paid the bill and Choice Home Warranty reimbursed me info for the repair less the $65 deductible.

4 years ago

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Verified Customer

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Michael Bucz Trevor, WI

My claimed got denied due to water spigot that's attach to the house was denied to be fixed because it outside of the house. When ask if I burst a pipe when I do it myself then it be covered since the pipe in the house. Fingers cross I don't bust a pipe in the wall while trying to repair it.

4 years ago

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Verified Customer

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Nancy Mitchell

Problem solve with just one service technician

4 years ago Edited January 10, 2024

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Marchette Gulley Plano, TX

I filed a claim for an AC issue, I had a family member that was under in home hospice care. The scheduled appointment was for 3 day from the claim date. I asked if we could check if another vendor could come out sooner. I was told if they did it would cancel the current vendor and then it might delay the service. I feel like under the circumstances it should be someway to check on for an earlier appointment time. It was 100 degrees in Texas.

4 years ago

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Verified Customer

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Quneece Talley Fountain Inn, SC

Well its the middle of the summer and my ac is still not working . The man came out to check it and i thought he was going to come back, but he didn't. He told my husband he didn't think he could do anything further because it was out of freon and we only had our policy for a month. We're also still waiting on an email from you guys about it..I can honestly say it's kind of hard to rate you since this is our first time doing a claim.

4 years ago

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Verified Customer

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Michele Archer Cleveland, OK

We've had to put in roughly 6 work order requests in the past 5 months after we purchased a new home that had some issues. We have had to call in multiple times when our cooktop needed parts that were no longer available, due to COVID. We waited three months for a final decision was made on approving a cooktop replacement. This means we've been without a cooktop to cook normal meals on. The communication was horrible, we spoke with one representative out of 9 calls we put in regarding this issue.

4 years ago

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Shirley A Walker Clinton, MD

My washer broke and I had the repair people come out who determined that the washer couldn't be fixed when I got the replacement amount offered it was far less than any washer I could find at Lowe's I didn't go all the people I could not except $343 for replacement value it's all right if y'all buy me a washer for whatever amount you can long did have some of the features that my wash your hair which are quite a few that I know that before but the amount you open is ridiculous I cannot find anything for that price and I paid for replacement value

4 years ago

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Verified Customer

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Annie Johnson Marietta, GA

Both of my A/C units went out during the hot sweltering heat of summer. I called CHW and was told "you're covered 100%! After many, many, many calls, I kept getting the "run around." We need this and that from your tech. Iwas told to use any A/C tech of my choosing due to the overwhelming need during the summer heat. My service was completed and I sought reimbursements. My tech sent in pictures, all documents, serial numbers to no avail. After more than 50 calls, I finally talked to a head manager and he said they do not cover A/C units unless it's at least 25 years old. He stated that was company policy. Infuriated would be an understatement to say how I felt about CHW! Mind you, my unit was 17 years old, parts were no longer available, nor being sold. The reason I purchased the CHW Warranty was the salesperson recommended it aggressively because of its age. When my 3y Protection Plan is up. I'm moving on. False advertising. I am thinking about suing after I read all the reviews/complaints similar to my experience from the plaintifs in California.

4 years ago Edited January 10, 2024

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Verified Customer

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Judith And Gerry Vero Beach, FL

Everything was taken care of very quickly and was very positive. They got the job done as as quickly as possible there were no delays. The technician that came out to replace our AC motor was very polite.

4 years ago

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Verified Customer

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Carolyn Markham, IL

They really do assign it to someone quickly. We had an electrical problem in the house and the technician came out totally checked it out and said there was no problem with it and it really wasn't an internal problem it was a problem with the outside electric from the pole to the house.

4 years ago

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Verified Customer

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Ratasha / Eric Indianapolis, IN

A couple of weeks ago I needed to use my warrranty when my sump pump went out as well as the water heater and I needed a replacement. They did say that the sump pump needed to be replaced and they did take care of that, but when they came to the water heater they denied that claim because of they said that the tank was not a replaceable item and it was not covered under the warranty. Even the gentleman from the company that came out to give estimates said that he had issues with Choice in the past with replacing those which I thought was crazy so we were out over a thousand dollars.

4 years ago

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Verified Customer

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Vicki Fort Worth, TX

Had an air conditioning issue and they put me in contact with the repair person the same day that I called and that company was able to come out and look at it and fix it the same day. I was very happy with it.

4 years ago

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Verified Customer

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Leslie Ooltewah, TN

The particular technician we had was very knowledgeable and very helpful. He came out within on business day and it was smotth. They give me positive feedback and very clear expectations of the process of my claim.

4 years ago

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Verified Customer

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Shannon Apex, NC

I had to have my washing machine fixed and also a microwave. It took a couple weeks because we had to order the part so we had to wait for the repair because he couldn't do it until we had ordered the part. They're very responsive.

4 years ago

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Anonymous Sun City West, AZ

My experience has been fairly positive.They seem to know how to resolve the problem or pass it on to someone who might be able to resolve the problem.There does not appear to be a uniformity of the technicians, I don't get the feeling that these people are pre-qualified. You really don't know who's coming through the door.

4 years ago

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Verified Customer

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Julie Madison, VA

I'm not getting the response I think I need when I call. Then they don't cover things I think they should and I feel most the time that they come they say that it costs more than what I was originally told. I had to get a water heater replaced and when they replaced my water heater they said I had to have all these upgrades . So it cost me more than if I hired somebody else myself to put in a water heater. The vendors are good. I think it takes too long to get vendors out to your property.

4 years ago

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Verified Customer

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Anonymous Garland, TX

When I called about a problem they were responsive and got things scheduled right away and now I'm in good shape. It is nice to be covered for unexpected problems in the house.

4 years ago

Choice Home Warranty Reviews