Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Bill

The thing I do not like with Choice Home Warranty is the response time between summiting a claim and the arrival of a repairman. Then, most of the time, they have to order a part which delays the repair. Also, I do not like the 30 day wait time for a E-Card in the case of a replacement settlement.

3 years ago

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Verified Customer

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Srihari Frisco, TX

It was promptly registered. However, the technician assignment did not happen immediately. And the appointment happened beyond 48 hrs. Luckily, it is not a deep red situation. If there was a system that needs immediate attention, I want to ensure the lead time is shorter.

3 years ago

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Verified Customer

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Eli Chaimowicz Miami, FL

It takes too long to get a service appointment and god forbid you have to fight a claim then you are without the broken appliance the whole time. This happened to me with my air conditioning in Florida. I put in the claim Friday night and a technician picked it up and was scheduled to come between 3-8pm Saturday. Then the technician cancels the appointment and no one comes out until 6pm Monday. The technician does an examination and determines the Freon is very low due to leaky coils. He suggest replacing the unit. The company escalates the claim and then 3 days later denied the claim. I’m now almost 1 week with no AC. They tell me that the unit is dirty and the dirt is why it’s malfunctioning and they are denying the claim. They tell me the unit hasn’t been maintained even though it was professionally cleaned just over a year ago.

3 years ago

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Verified Customer

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Betty Portales, NM

I was able to submit a claim online or by phone, talking to a real person. The service technician came to my house the next day to fix my refrigerator. The process was easy. I am really glad that I have Choice Home Warranty.

3 years ago

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Verified Customer

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James Kyle, TX

Easy to file a claim. We are in a smaller town and it is hard to get people to come here fast enough. Not necessarily Choice's fault, but very difficult to get work done. Right now have an issue with our microwave. Took a week to get here, had to order a part, and come back a week later. They tried to install the part but found there was more interior damage and the whole door needs replaced. Choice is arguing with the fixing company. Now it has been 4 weeks and we are still with out a microwave.

3 years ago

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Verified Customer

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Antonio Wise Hampton, GA

Choice Home Warranty provided an immediate response when contacted, reference my AC issue. The company doing the repair contacted me promptly and the repair was completed within 2 days.

3 years ago

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Verified Customer

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Barry San Antonio, TX

I would give a higher rating and the reason I have not is that when our water heater started messing up we went through everything but when the claim was approved by choice all we received was how much I would have to pay out of pocket which is around 1500 dollars. Nothing showing what was covered and how much the total job would be, so I am wondering why this is? 1500 is alot not counting the service fee to come out to the home. The customer should be able to see the total transaction from beginning to end.

3 years ago

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Verified Customer

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Anthony Gallo

Everything was good just wish they had the part on the truck on the first visit. I offered to given the model # when I called in to open the request. The two repairs men were great, pleasant and knowledgeable. Much better experience than my first two repairs.

3 years ago

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Verified Customer

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Lewis H Roper San Francisco, CA

The Tech came out as promised but unable to repair the ice maker he said he have to ordered a new ice maker still waiting on a email as to when he returned and installed the ice maker

3 years ago

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Verified Customer

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Larry Davidson Birmingham, AL

The repair guys were nice and efficient and they stopped the faucet leak. The faucet was leaking a stream about like a pencil lead. I have noticed that it is now dripping just a drop every 4-5 seconds. I can live with that

3 years ago

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Verified Customer

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Michael

The app is easy to use. I made a phone call and I spoke to a representative quite quickly. They were able to address my concerns and were able to get me taken care of the next business day.

3 years ago

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Verified Customer

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Juan

I have made two claims with them and both of them I had to cancel. With both of them I had to purchase the air conditioner and the refrigerator because they just did not have any communication. On the first one it was just the fact that their provider took too long and then on the second one there was literally no communication. They weren't able to communicate between the vendor and Choice, so I had to cancel both of them. Pretty bad.

3 years ago

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Verified Customer

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Julie

I called for a claim for my fridge and the servicing time where the technician came out was great. But the technician themselves were just okay on their customer service. I actually got double charged for my service fee. So I'm still waiting for them to refund me back the second payment, and I'm still waiting for them to fix the problem.

3 years ago

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Verified Customer

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Maryann Philadelphia, PA

Clean efficient repairman. Did his job very well. Saved me the cost of a new refrigerator. Living on a fixed income, a big expense like a new refrigerator is a disaster. Thank you.

3 years ago

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Verified Customer

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Martha Reading, PA

I get emails daily to buy the warranty. I already have the warranty, paid for a year. I did that on my own without help from someone on the phone who doesn't know what to do when I tell them I still have my policy active, The website is difficult to get around to find my policy . I did have to make one call, and everything went well. Please leave a note or something on my policy to stop calling me and sending emails about getting a policy. It's really starting to get annoying.

3 years ago

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Verified Customer

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Michael McLean, VA

The technician assigned was very prompt and responsive. They took the necessary time to explain the issues and possible causes. They were thorough and methodical in diagnosing the problem and resolving it.

3 years ago

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Verified Customer

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Laurel Fulkerson Los Angeles, CA

Excellent customer service! Technicians need to come out w/i 24 hours if it’s an emergency— 2-3 days too long! Also most of the plumbing companies you use are 2-3 star companies, You need to get at least one 4-star company! Also no need to send e-mails to your customers 7 x a week, that’s too much, once a week is enough.

3 years ago

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Verified Customer

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Teressa Kansas City, MO

I love choice home warranty. Every time I have had a problem a professional came out and fixed it. It was awesome. I have told all my family to get choice home warranty because you never know if something could happen

3 years ago

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Verified Customer

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Rich Trenery West Sacramento, CA

Put in claim on Sep 18 Technician came out on Sep 20. Identified the problem. Parts ordered Sep 21. Made next appointment for Oct 3. Oct 3 appointment changed to Oct 13. Oct 13 no technician. Oct 16 we rescheduled to Oct 19. This took entirely too long. We had to but another microwave to meet our needs. Asking a client to be home from 8-5 is excessive. In the past we could choose from time blocks or AM or PM. This was not a good experience!

3 years ago

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Verified Customer

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Wendy

I needed to have my furnace repaired before winter started. The representative that responded to the service call was very respectful, courteous and informative. It was done on time, in a timely fashion.

3 years ago

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Verified Customer

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Dione

They get to the root of the problem with whatever you're calling about. A couple of weeks ago my dryer had gone out and I called them and they sent somebody out and got it fixed.

3 years ago

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Verified Customer

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Anonymous

Their support was good to a point. They could not find somebody to come over here and I have not received my rebate check yet. I'm just waiting to see how it plays out for other things that I would have to have fixed.

3 years ago

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Verified Customer

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Ben

I've had a good experience so far. The A/C went out during hot weather and they had somebody here the next day. The technician that came out was knowledgeable and fixed the issue, so that was the important part.

3 years ago

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Verified Customer

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Justin

They're very responsive and they do exactly what they say they're going to do. With the issue with my shower I paid my copay and they did everything they needed to do and it was fixed.

3 years ago

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Verified Customer

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Sean

I had a claim with them recently, and after I filed the claim they went ahead and processed it. We got the tech to come out, check everything, and then we went to go order the parts. But they took way too long to approve the installation, so after they approved it, the tech went to go pick up the parts, and it had been so long that the vendor canceled the order. So it pushed out the repair, which should have really only taken a week, for like 3 weeks.

3 years ago

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Verified Customer

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Bod

Everybody was great. All the technicians were courteous and helpful. I had an issue with my stove and they were out in a couple days. They ordered the part and came back and fixed it all within about 10 days.

3 years ago

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Verified Customer

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Jerry

My air conditioner went out in the summer. I submitted the claim. I was told I would get a technician assigned in 12 hours. They came back with "the technicians will not be assigned in 12 hours, it'll be 48 hours." The house was boiling hot. It was a safety issue. I had to go and get a different company to come out here. I contacted the warranty company to see if they would reimburse me. I never got a response back.

3 years ago

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Verified Customer

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Maryann

I had to use my warranty on my refrigerator freezer, and it took a long time to get it done. But they kept at it and we got it fixed. So I appreciate that they had to come back one or two times because it just was not getting fixed properly, but they held to their warranty, so I appreciate that.

3 years ago

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Verified Customer

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Khurram

My A/C went bad, then my pool pump went bad, so I had to call you guys and it actually serves the purpose. The thing is, sometimes it takes quite a lot of time for the tech to reach out. In the end, all good, you know they'll come and they'll do the job, but the wait time could be reduced.

3 years ago

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Verified Customer

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Wanda

Customer service is always great. They always seem to be you know to get you what you need. I just used it for my sink probably last month and I called in and they put a claim on it, and in less than a week's time we had an appointment and it turned out good and the sink is not leaking anymore.

3 years ago

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Verified Customer

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Tanya

I wasn't able to get things fixed reasonably and they didn't offer any money towards me getting my items fixed. My air conditioner went out and it needed a new compressor and they said I needed to replace the whole unit. But they were willing to pay almost nothing for the new unit whatever. So they offered to buy one at a discount because they have such buying power or whatever, but I could get it cheaper locally than they were trying to sell it to me for. I ended up using my own air conditioning people because it was much cheaper than what Choice was offering. I felt Choice should have paid part of it. That's what American Home Shield does. They'll allow you to get your items fixed and they'll send you a check.

3 years ago

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Verified Customer

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David Richmond, VA

Claim was easy to put in & appointment was made really quick. I didn’t have to wait a long time. Plumber & electrician that came to take care if repairs with prompt attention.

3 years ago

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Verified Customer

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Kathy Inola, OK

I liked that the service man showed up the day after we called in for repair. He was able to figure out the problem and got the part ordered. He came back when we got the part and fixed our washer.

3 years ago

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Verified Customer

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sareenrohit Matthews, NC

They are quick to assign claims and when um the job is not done properly they would help reassign the claims as well. Having said that, a few times the job was not fixed the first time so they may have to look into improving their vendor network

3 years ago

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Verified Customer

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Norma Huntington Park, CA

I placed a service call for my garge door which was not opening properly. CHW sent a tech to fix it . thetech said that thye would reach out to CHW for approval . as it turned out , CHW did not actually pay for the repairs needed for the door to open properly so i ended up paying boththe &9. service fee plus $425 for th tech to do the repairs so the door would open . Very disappointing !

3 years ago

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Verified Customer

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Georgia

Very hard for me to complete this survey. I filed a claim for a broken fan light weeks ago. I had very prompt service and technician was great at diagnosing the problem. I purchased a new fan light and was told to call technician directly for the install. I communicated that I was not it a hurry. It is now about 4 weeks with some communication with technician. Awaiting appt for an install. So my problem is not yet resolved. I am new to CHOICE and this is my first claim. I will rate once my issue is resolved .

3 years ago

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Verified Customer

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Pricilla Collier Fontana, CA

I have a 5 year plan and have only used it twice in the last year. The first claim the technician that serviced my air conditioner was horrible, my air conditioner was disabled after his visit. I had to pay another company over $300.00 to fix the problem. The second claim the technician that serviced my dryer was knowledgeable and detailed.

3 years ago

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Verified Customer

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Robert Wylie, TX

James was the best! He promptly called and kept his schedule and word. After he completed the job, he cleaned up thoroughly. He explained what he was going to do and the timeline.

3 years ago

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Verified Customer

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Larry Chicago, IL

Trouble understanding your advertised policy on "fix or replace". You made a decision for me and treated the claim like auto insurance and made a depreciated cash offer which was insufficient to cover the cost of a new refrigerator. After a week without refrigeration and loss of food, our investigation was fortunate to find a suitable replacement . I was disappointed the learn your real policy on replacement.

3 years ago

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Verified Customer

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Alexandre andrade Las Vegas, NV

I ask before for Spanish speaking technician because not all my tenants speak English as my family also don't speak English, hope they get Spanish speaking technicians next time , I highly recommend choice home warranty

3 years ago

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Verified Customer

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Delinda Richman Flower Mound, TX

I had a leaking toilet and an oven went out at the same time. Choice sent people out in each field of expertise and quickly repaired both of the problems. No questions, just action. Love it!

3 years ago

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Verified Customer

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Donald Tasker Prosper, TX

Excellent service, excellent technician. Darius was professional and a pleasure to talk with. He showed his knowledge and skills in the manner in which he addressed and repaired the issue at hand.

3 years ago Edited March 14, 2024

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Verified Customer

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A Armin Santa Cruz, CA

So far, the service has been flawless. Had a refrigerator and AC fixed in two separate times. The response time was great, the technicians were knowledgeable and both appliances were fixed quickly

3 years ago

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Verified Customer

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Debbie Reynolds Kansas City, MO

My service tech did a good job. Came in fixed my ice maker. Now I'm getting ice. I git a extra part, that I had to print off a label and send it back to the company that it was ordered from. I was not happy about that. That's why the 4 stars instead of 5.

3 years ago

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john nay Mesquite, NV

I'm not sure how to rate. I have only gotten back about half the money I paid for my warranty, but I still have a couple years left. The problem is you have to go through Choice to get the work done. So you work on their time schedule. Our refrigerator went out. Took almost a week to get someone here. We had a plumbing problem. I ended up calling someone myself, because we couldn't go any longer without toilet and shower. Choice did refund my money, but I had to threaten then of canceling my warranty

3 years ago

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Verified Customer

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David Hardin New Braunfels, TX

Max for dishwasher is $600 for replacement AC Repair is Good Electrician was not good , replacing light switches with different Shade/Color Wanted too much money to replace a ceiling fan. Services up to now ......... 10-05-2023

3 years ago

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Verified Customer

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Don Pott Phoenix, AZ

The three times times we used it, two times were a 5 and one was a three. The contractors for the plumbing and refrigerator repair were awesome. One-time, knowledgeable and took the time to do it right. The contractor for the oven was not as good. Blamed the issues on the manufacturer and told us just not to use the self cleaning feature.

3 years ago

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Verified Customer

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Barbara Gulf Breeze, FL

I can never get someone to answer questions, just someone that is out of the US that has a script to go by. Expert Appliance came out to fix my ice maker. They said they never got paid from you so they wanted me to pay. I didn’t because the ice maker they put in worked for two days. They were very good but won’t fix it because they didn’t get paid? I called and called you but all I was told was a check was sent. But never would you check to see if it had cleared the bank so you could reissue them another so I lost out and so did other customers because they were actually good techs.

3 years ago

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Verified Customer

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Marilyn Olson

Happy with the plumbing company that Choice used to put a new motor in my jacuzzi in September. Custome Service is a little harder to understand. Have used Choice once since purchasing.

3 years ago

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Verified Customer

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Talliscia Irby Baltimore, MD

I like the online portal to check the status of my claim. I like the promptness in them scheduling a technician or giving me the option to fine my own if it is taking longer to secure one for me.

3 years ago Edited May 9, 2025

Choice Home Warranty Reviews