Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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David Burch Bear, DE

Good customer service .. the technicians are very courteous and always on time. I've been with this company for 10 years now and the service is excellent.

2 years ago

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Sharon Smith Indianapolis, IN

The service tech sent to evaluate the issue and then make repairs once the parts were received was prompt, polite, went right to work, solved the issue and was out.

2 years ago

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na Greenwood, IN

The contractors they send out are not the best. I've had to call back to get someone else to come back to my house because they never showed back up. Also if a part can't be found, instead of replacing the appliance they pay you for it & then you have to replace the appliance

2 years ago

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Carolyn A Landolfi West Palm Beach, FL

Difficulty in speaking to live person. Difficulty in getting the requested serviceman. I have been told by one man that he has to wait 60 days to be paid by Choice. I have been a customer for about seven years. At first Choice gave excellent service. It is only in the last year or two that you are having trouble getting help.

2 years ago

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Phyllis Witchey Ambler, PA

I've had issues with the repair companies they employ. Choice has helped to correct the situation in the end, however, a simple repair was far too problematic. In the end the repairs were done properly, it's the issues I had finally getting an capable repair company that is the issue.

2 years ago

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Martín Lyons Pomona, NY

If a service repair guy decides an appliance unrepairable, this company advertises it would replace it by giving you the funds to buy a similar appliance. However, the truth is that they give you a third of the cost of a similar appliance. I call that false advertising!!

2 years ago

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Angel Mercado Wimauma, FL

The person and the experience with them have not been very good because they only come to look for the deductible and speak with attitude. They don't say good morning. they are foreign persons. next time I hope for an American with all due respect from him. yes doing a good job

2 years ago

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Verified Customer

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John Parisen Morrisville, PA

I am disappointed that when an appliance cannot be repaired, I am not receiving the proper compensation for a new one. Instead, I have to pay the difference between the cost now vs. what Choice is giving for the new appliance. I was under the impression that if an appliance cannot be repaired that a new appliance will be provided for without additional cost to the consumer.

2 years ago

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Chadi Senou Fontana, CA

My problem is not problem care of between you guys and the AC company you guys seem different things asleep 90s it's very hot I have no AC in my second level

2 years ago

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Mike Petty Fayetteville, NC

They assign very small plumbing companies which sometimes are not even local. They are not properly equipped and may only have 1 or 2 employees. The second assigned company had their employee on my job walk off the job and refuse to come back. They sent their other employee to finish the job.

2 years ago

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Elmer Reyes Arlington, TN

Last experience was a total failure. Took almost 2 weeks to get a plumber and when they finally found one, the tech wasn't even Qualified. Paid the service fee and was told he will need to send it to choice for the decision and it got closed and I still had a water leak damage behind my wall. I had to personally call a plumber and pay it out if pocket.

2 years ago

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Verified Customer

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Brett Washington Ashburn, VA

Been very happy with choice. When a request goes in, it's acknowledged and scheduled quickly. They also seem to partner with reliable vendors. I've only had to follow up with one vendor to get them to come out so far.

2 years ago

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Debra L Anderson Montgomery Village, MD

The price has been good for the warranty itself and the coverage of most Services needed. However the restrictions on certain things when service people are here and could easily do it seems ridiculous to me.

2 years ago

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Sharon Offerman Peridot, AZ

It became difficult to communicate what we needed to be fixed. What happened was the plumber found a water leak & we had to have an eco company. Which our homeowners insurance covered

2 years ago

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Verified Customer

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Douglas J Miller Orange, TX

Had garage dr motor issue that the sent Tech claims requested repair was turned down? I think cause of the way he turned it in? So I would have to pay out of pocket directly and make more$. Choice would not reimburse me for a COVERED GARAGE DR MOTOR! Hmmm?

2 years ago

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Donna Zivic Pittsburgh, PA

When I hear the words "repair or replace" I just think that is what the words mean. I didn't know that I would have to fight for the money to replace an appliance and that it would not cover the total cost of a similar appliance.

2 years ago

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Verified Customer

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Marva Short Charlotte, NC

Two of the service providers were awful-poor communication, arrived late, poor follow-up, did not clean up at end of job. But 2 of the service providers were great- came early, worked and communicated well and went above and beyond.

2 years ago

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Verified Customer

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Kristine M Kahn Hollywood, FL

I got the service in November. In January my dishwasher stopped working. They sent our technician to fix it . He did not have the necessary parts, and at that time getting parts was difficult. I called three different times and spoke to the technician. Finally I called the company. They told me that they had closed out the account since they had not heard from me. They began the process again sent out more than one technician they were unsuccessful and fixing the dishwasher. But at the end of August I finally received a check to pay for the new dishwasher. However the check was not what it would take to get a dishwasher like mine. In the end I wound up buying a second hand dishwasher and moving out of the house. I found the company's service to be terrible. I found their follow-up to be terrible and I would never deal with them again

2 years ago

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Marlo Peters Albuquerque, NM

Impossible to reach a live person. Repair co they chose was totally incompentent and impossible to work with. When I had a call back I was told that I would have to pay another service call because the first 'tech' claimed the problem was lack of maintenance. I can prove not true. When I disputed the second possible charge I was told repeatedly that if I couldn't prove what was wrong w/my garage door opener when the next tech came out that I woul have to keep paying service fees until I could. My opener was not working intermitedly so no way to prove. They then refused to send someone - who couldn't come anyone for several days. Desperate for competent care I called a local company who sent somewone that day and diagnosed the problem as a failed computer board which the first guy didn't even consider. During this time I had received an e-mail message from CHW asking if I wanted to chose my own repairman and when I didn't see that message in time to respond to it (they only waited a couple of hours) I was then sent another message to tell me that my opportunity to choose my own repairman was now closed and I would have to pay the service fee for them to find me one. This is insane but a great way for them to avoid paying someone local to do the job their people couldn't do. I clearly bought a 'pig in a poke' when I purchased their contract. It's amazing to me that from the first day I bought my contract I have continued to receive several e-mails a week from their sales department offering to sell me again the contract that I had just purchased. They have no idea what they are doing and they owe me for the new opener that I had to purchase on mu own. However,I have no way to contact them to submit a bill added to the fact that they told me I had lost my opportunity to do so because I didn't respond in the short time they allowed.

2 years ago

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Verified Customer

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Anonymous Snellville, GA

I feel like that if you call into into them it's not very effective because it takes too much time. The first time I used it I had a water leak from a pipe and they came and fixed it.

2 years ago

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Anonymous Foley, AL

Well two times my air conditioner went out, it went out last year and it was like last year it was like 97, I'm 80 years old and they could not get anybody out to take care of it so I had to have it done locally and out of pocket expense was 270 something dollars. This year it went out they couldn't get anybody out to me within 72 hours, I had just had Covid and I had pneumonia so I had to get that done locally again that was another out of pocket expense of a 127 dollars. A week later it went out again, I called them they said they would have someone out to check it within 24 hours, it was 48 hours and that was over three weeks ago and I still do not have an air conditioner. I have been told about 15 different things and none of it is true and it's going to wind up before it over costing me over 3000 dollars for something I had a warranty on. Hopefully they will get it fixed within the next six or seven days, I don't know so far it has not worked at. So no I'm not very happy with it I'm not happy with the company and I'm not happy with the way they response I'm not happy with their follow up through.

2 years ago

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Verified Customer

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Compton Clearwater, FL

I just used it again for my washing machine and he came out, diagnosed the problem, and said that he had to order a part and he's coming out today to install it.

2 years ago

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Langford Hampton, VA

The last time I used my warranty was from my dryer it stopped working and I called them and then the next day someone came out and fixed it. I didn't have to wait.

2 years ago

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Parikh Sugar Land, TX

My microwave was not working, it was not giving power, so they paid me 50% of the microwave but it is a built in microwave which cost me to change the microwave which cost me about $900.00 and they say that the check will come in 30 days. I still haven't received the check, but they are offering not the replacement cost, only the partial cost. They don't listen properly to the customer, I am not satisfied at all.

2 years ago

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Verified Customer

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Clifford Redekop Henderson, NV

I had the kitchen faucet replaced last year. The new faucet was dysfunctional and obviously of the lowest quality possible. For example, the faucet alternated between spray and stream on its own and I would then struggle to switch to the function I wanted. The plastic part connecting the faucet to the hose broke when I was extending the faucet to spray the sink. Choice refused to accept responsibility for installing an egregiously inferior product. Shame.

2 years ago Edited January 10, 2024

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Norma Wichita, KS

Purchased new home and had concerns within 3 months. Choice responded immediately on both occasions and sent out professionals who knew what they were doing.

2 years ago

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Aneesh Pennington, NJ

Choice warranty sent a Technician in a very timely manner. The Technician recommended to change the old oven as it had stopped working. Choice warranty gave 1/2 the value of a new Electric oven.

2 years ago Edited January 10, 2024

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Greg Tatham Phoenix, AZ

I've had several claims with only one rejection due to a previous faulty installation. So far, all of their subcontractors have been good to work with.

2 years ago

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Verified Customer

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Sharon May May Rockford, IL

They have repaired my furnace, dishwasher, garbage disposal, washing machine and now hopefully soon the refrigerator all in one year. The service was prompt and speedy.

2 years ago

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Verified Customer

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Todd Geisser Wisconsin Dells, WI

The repair of my dishwasher was failure because the the technician didn't order all of the parts required. The case manager decided to replace the unit, but for only $246. The best price I could find in the area was $450. Disappointed in the technician your company selected was not knowledgeable in dishwasher repair.

2 years ago

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Verified Customer

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Maria Moore Saint George, UT

They saved me a lot of money when my water heater quick working, but it took over 3 weeks to find a plumber who works with them & got my water heater installed. I was without hot water for a long time.

2 years ago

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Verified Customer

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Murat Hodzic Las Vegas, NV

Very pure customer service. Two claims. The washer machine did not work and Choise home warranty approved a replacement. They never paid me one cent. At the moment, they gave me a replacement for my Dishwasher. They offered to pay me $246.00. For that money, there is no option to buy any dishwasher. I used the exact same dishwasher as I had. I paid $539.71 including tax. They tell me that they only cover retail price. I asked that they order or tell the lady where I can order. The answer was that they don't. Have I emailed at least ten times. In the last email, I said that I would sue them in the competent court. They immediately called me to talk to me. And again nothing. I think it is a very bad Company. I pay Home warranty for nothing.

2 years ago

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Verified Customer

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Walter Hill Jonesborough, TN

A covered service repair under Choice Home Warranty's ultimate coverage plan was not reimbursed based on a technicality of not submitting the claim before the service was performed on our disabled HVAC system, even though we had elderly parents visiting our home that weekend from another state and the home was hotter than 80 degrees and rising. BTW...this was in early August with temps in the 90's outside. Choice Home Warranty extends no compassion for its customers. Even after I explained the emergency situation I had, and the fact that I used their approved HVAC company in their network of contractors, they still won't reimburse me for the cost of the replacement part (blower motor), less the $65 service call fee. When I asked to have the matter escalated to higher management, no name was given and only told to wait for a possible phone call. The integrity of this company is very poor!

2 years ago

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Verified Customer

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Stoneburner Phoenix, AZ

I've only used it once, we're relatively new, but so far it's been very outstanding so we have no complaints. They took care of us, this service was exceptional.

2 years ago

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Verified Customer

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Garcia Austin, TX

I don't have to worry about my appliances and all those things that they cover. My washing machine broke and I am waiting for them to send me a coupon to replace it.

2 years ago

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Taylor Longwood, FL

It's great customer service over all the years I've been using them. I had them come out to fix my dryer, but its still not working, so I will have to call again.

2 years ago

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Reed Raleigh, NC

I had a dishwasher that had to be repaired, it was not repairable so it had to be replaced, but the problem was that they only cover a replacement that was white and not stainless so I had to pay a chunk that was more than what I benefited.

2 years ago

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Susan Jean Wilmington, DE

100% happy with making this purchase, peace of mind is everything. I am especially happy with how quickly appointments are scheduled and how easy it is to change the appt.

2 years ago Edited January 10, 2024

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CEDRIC BEAVERS St Louis, MO

This is one the best home warrantee out there and if you needed anything repaired or replace, they will have your back on any appliance issue you need

2 years ago Edited January 10, 2024

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Carla Westervelt Columbus, KS

I have called them two times one for my refrigerator and once for my AC.Both times came right away and fixed the problem with just me paying the service call.

2 years ago

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Euffie Hernandez Phoenix, AZ

The few times I have had to use this service.The company was quick to assign me a company to complete the project. The 3rd party companies have been excellent

2 years ago

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Verified Customer

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Jneese Jones Houston, TX

I have used my warranty twice.They sent someone to assess the problem right away but it took 2 weeks to get someone to fix the problem.The second time I used them without incident. Prompt repairs were made.

2 years ago

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Meredith Patstone York, ME

Had to wait over a month to get someone to come out and fix my dryer, then four days later it went again had to wait another month finally got it fixed The company that fixed it was niceI wasn't to happy with having to wait. I've read other peoples comments and they say how wonderful you are Oh! they came right out and fixed the problem, but not in my case they didn't. I had to keep calling or emailing d

2 years ago

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Verified Customer

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Teresa Dorminey Wetumpka, AL

Once they handled a claim on my washer and repaired it. When I had the same problem again, they opted to replace it and offered a gift card at Lowe's for about half of the cost of Lowe's cheapest model. I called them about insufficient Amy offered. They said would assign a claims agent to handle further action, rec'd 1 email from her with contact info. I spent the next 3 months calling and leaving voice-mails and sending emails. But she was never in, did not return VMs or emails

2 years ago

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Verified Customer

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Stephen Clark Frisco, TX

Some company policies don't make sense. My AC went out in the summer, and it took 3 weeks to get a part to fix it. In the meantime, they wouldn't work with me on expediting it or finding a different service provider who might have it in stock. Then, had a pluming leak and flooding in the house, and their policy is not to make any sort of emergency call for a plumber. The policy is the policy, didn't matter that I needed someone fast to stop the flooding.

2 years ago

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Verified Customer

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Mohammad Kashkooly Richardson, TX

My first experience with Choice warranty was a nightmare. I took them 3 month to do a simple washer repair. They made my life so miserable that I would not wish that experience for anyone. They charged me more than a new washer. I was much better off just replacing my washer. I contacted anyone that I could possibly contact but to no avail. I escalated my claim to the sales person Adam D he hang up on me, I escalated to the claim manager she was very rude and did not care at all. I have all the records which I can provide to anyone from Choice. This is not a bogus claim it is a real life experience. Please please people do not I repeat do not sign up with this company, they make your life miserable.

2 years ago

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Verified Customer

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Jerry Hutchins Houston, TX

I have had a recent claim that was denied based upon erroneous understanding of the damaged part, an A/C condenser coil. We have a Trane unit. CHW's inspector came out and recommended replacing the coil. They denied coverage based upon a "corrosion" exclusion. It is impossible to apply that exclusion because the coil is made from 100% aluminum for the purpose of it not being able to corrode. The report from CHW's inspector clearly states the failure is NOT due to corrosion. When I explained this to the "case manger", he would not even attempt to see it the way it really is and just kept saying he had to go by the policy. They are badly denying our claim and I can't help but believe it is just a "rubber stamp" denial, regardless of what the facts are.

2 years ago

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DeeDee Koski Phoenix, AZ

From the onset Choice never fully explained anything to me. I had to google the the business to get a customer service phone number. So when my garbage disposal stop working, I called a got a referral to a plumber to come check it out. He said it was definitely broken and I'd need to replace it. I asked if it would be replaced with the same kind, 3/4HP and not standard builders. He said that would be an upgrade and would have to get an ok from Choice. So they did and he put in the new one. I wasn't able to use it right away as I had surgery and was in the hospital for 5 days. So it was about 2 weeks before it was used. I called the plumber again and told him I was unhappy with the disposal he put in because it wouldn't drain. The owner told me they put in a Bardger 1/2 hp. Which was written on the invoice. This was a bate-n- switch. Then the guy that installed it called me and lied to me, telling me they no longer make the model I had for safety reasons. So I got on the internet a searched for what I used to have. Guess what? They still make it! Lots of them! I then called your company and was told they wouldn't do anything, so I asked for a manager, same deal, no deal; I get what I got. The end. Very rude and couldn't care less. This is the second survey I've done for this company. That are dishonest and and ask for a total refund of $1200. They only return less than $1000.00. I am very disappointed in this situation. I will not be referring Choice Home Warranty to anyone.

2 years ago

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Verified Customer

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Jill Jordan Magnolia, TX

Their call center is manned by idiots who haven't a clue what in the heck they are doing. It took me dozens. They tried to reimburse me $1050 for an entire a/c system which was under their warranty. They cost of the replacement was $8050. After numerous calls, my story made it to the management side of things and they agreed to pay me another $3950 because, unbeknownst to me, we have a $5000. When after 2 weeks had past and still no additional check, I called them and, "I'm sorry....I don't know what happened.....sometimes these things just get hung up in the system. I've pushed it through but it could another three weeks.

2 years ago

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Kathleen long Winter Springs, FL

The company is friendly and extremely dependable. I would recommend them to everyone. I've already recommended them to my sister. She is now part of the choice family

2 years ago

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