Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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John And Michelle Lehigh Acres, FL

Quick reliable service. I’ve needed two times and both times it was a good experience. They were fast and courteous and professional. They helped us with the heater and the pool heater. They came pretty quickly.

4 years ago

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Verified Customer

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Marvin Alabaster, AL

It's the best offer. I used to be unhappy with choice because they sent someone notorious for taking parts and then coming back with them later to reinstall it and I ended up buying a new dishwasher. I had the garbage disposal replaced by them and they did give me the money to replace the dishwasher.

4 years ago

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Verified Customer

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Isaiah Smyrna, DE

The premium is better and the customer hum is about satisfying the needs of the customer. I used it recently for my home for the refrigerator. It was done to my satisfaction. They were professional.

4 years ago

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Verified Customer

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Sanjiv

The biggest Issue I have is a lot of times it takes awhile for them to find a technician, so anytime you are in an emergency situation you don't have any options. A lot of times you pay out of pocket even though you have a warranty those are not justified and I experienced that couple of times in the past. I think a lot of the technicians are very good and professional. Recently my heater water heater broke and they were able to respond to it very promptly and they were able to find the technician. I think they're all this very responsive and very timely.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 28th, 2022

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Verified Customer

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Rosemarie

Every time I called I got a customer service rep right away and the service is excellent. My ice maker was broken on my refrigerator came he to fix It and It was a good experience because it took half an hour. Everything's been great I've used it four times.

4 years ago

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Verified Customer

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Joyce Galveston, TX

They don't check out their people that they send and then it's not a good value. They seemed pretty good people that they sent out. Didn't have any problem with the one time but the another time when I had the evidence showing that the guy made a mistake they still didn't take it and I had a problem with it.

4 years ago

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Verified Customer

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Linda Boynton Beach, FL

The service providers that came out were patient and explained everything, very professional. Their response is good but I'd like talking to a person rather than a computer, it means a lot.

4 years ago

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Verified Customer

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Anonymous Henderson, NC

Choice really does try to fund qualified people to come out and take care of things. They’re good at following up on things. It was pretty smooth replacing the air conditioner. I love their communication.

4 years ago

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Verified Customer

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Sayeedkader Aldie, VA

I put in a claim and I get a prompt response. I feel good with them. I used it about a month ago to get the garbage disposal repaired. It went very smooth. They could probably improve the software to make a claim.

4 years ago

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Verified Customer

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Anonymous

It’s a good monthly price and good technician service. There are a lot of hoops to jump through to get my quote accepted. It can be quite frustrating. There is a lot of communication it just is an irritating system. The firs time it was pretty easy, I just called and they sent someone out but now I called for the furnace and it took two weeks to get it repaired. It’s a good choice to not pay out of pocket but you have to have a lot of patience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 28th, 2022

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Verified Customer

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Paulette Rapid City, MI

The first time I used it was for the dryer. They denied my claim. I wasn’t happy about it. All the other times I’ve called they have been good. They were pretty prompt and the service provider was quick to set up an appointment.

4 years ago

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Verified Customer

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Phillip Seideman Amarillo, TX

Quick and efficient. Ease of filing a claim. Keep the customer in the loop at all times. Technicians are professional and keep you abreast of arrival time and what needs to be dine.

4 years ago

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Verified Customer

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Cynthia Kaname Las Vegas, NV

It was my first time calling Choice for service. My thermostat was not working so Choice sent me a really NICE & EXPERIENCED HVAC technician. His name is Jarrett & he explained to me whats going on with my thermostat.

4 years ago

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Verified Customer

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Brenda Whitaker Madison, AL

The guy that came here I can't think of his name and fixed my refrigerator and now he's working on my dryer on he's very good at his job and very nice polite that's about all I can say

4 years ago

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Verified Customer

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Joana Platenburg New Orleans, LA

Customer service representatives are very knowledgeable. They addressed my issue promptly. The repair company sent out a technician who arrived on time and was professional. I got my oven fixed in a very timelymanner. ,

4 years ago

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Verified Customer

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Leonette Franzen Anthem, AZ

We had a problem with the company contracted to replace our water heater and after contacting Choice Home Warranty they took care of everything for us and we're completely courteous and professional

4 years ago

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Verified Customer

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Toya New Orleans, LA

Very responsive to my needs. Recently my washing machine broke and it used my warranty to get it repaired. It was done in a timely manner. A friend recommended them and I would also definitely recommend them.

4 years ago

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Verified Customer

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Jorel Cordova, TN

Happy with Choice. It has a good coverage plan for a reasonable price. I think they are really responsive and get technicians quickly. My new water heater was installed quickly.

4 years ago

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Verified Customer

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James Jacksonville, FL

I think everyone should be able to get Choice. Choice is the number one company. They have very good service. They were here the next day. The young man was very knowledgeable and did a very good job.

4 years ago

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Verified Customer

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Gurkan Karagul Brunswick, GA

From what I know, they are a pretty good company. I hope they will continue to come through when I need them. They are very prompt and actually answer the phone instead of letting it go through an automated service.

4 years ago

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Verified Customer

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Carl Cordova, TN

We’ve had a couple of issues where we’ve had people come out multiple times to take care of the same issue so I’ve been hesitant but after we opened I ticket for the washing machine, he was out the next day and it working in a couple of hours.

4 years ago

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Verified Customer

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Anonymous Snellville, GA

So far we’ve been very happy. It has been my best experience so far when I needed it for my hot water heater. They sent a technician and he resolved it. He saw something that was different.

4 years ago

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Verified Customer

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Edward Annandale, NJ

It’s an excellent service. The work is local and personable. They are very friendly and very informative. They are attentive and able to respond to inquiries. I would highly recommend them. I used it couple of weeks agon for the HVAC unit. They replaced the entire unit since it was no longer satisfactory. Installation was fast.

4 years ago

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Verified Customer

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Charles Kill Devil Hills, NC

Choice is very good for the price. I have several claims. It did take a couple of weeks to get the garage door operating. I live on an island in North Carolina so my biggest feedback is I haven’t gotten anyone who tried to work long range. It makes it hard to do a claim. It’s not the quality but the time limit.

4 years ago

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Verified Customer

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Thomasine Bolingbrook, IL

Even though the refrigerator took a long time, it took about two months with a refrigerator because they were waiting on parts, it had to be totally replaced. They paid the amount for a new one. They sent someone out in a couple of days to fix my electrical problem.

4 years ago

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Verified Customer

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Bryan Benson Longview, TX

They were quick to assign the problem to a repair company. The repair company arrived as per the proposed schedule. They correctly assessed the problem and repaired the problem. They cleaned up any/all mess they'd created.

4 years ago

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Verified Customer

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mark Phelps Kingsport, TN

Met expectations. Heat Pump stopped working. Technician dispatched and arrived same day to troubleshoot problem. Problem found, repair approved, part ordered. Technician returned to fix problem when part came in.

4 years ago

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Verified Customer

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John Manning, SC

No problems whatsoever. They kept me informed when they were coming and everything was done. Perfectly wonderful. Fax Machine stop working and and the technician came out and repaired it and now it is working really well.

4 years ago

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Verified Customer

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Vincent Westminster, MD

It took care of my problem. They responded promptly and they took care of the problem. The gentleman that day that came for service was very efficient, professional and did the job and left in the timely manner.

4 years ago

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Verified Customer

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Danita Winston-Salem, NC

They're very responsive, when you have an issue they get back to you very quickly and the process is pretty simple. I've only used it once and I was satisfied with the process. The service they are doing is really good.

4 years ago

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Verified Customer

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Vanessa Saint Louis, MO

When I call they will explain it better. I called the plumber then they came out and they were very helpful and explained everything. He was very polite and very helpful. It didn't take long day here.

4 years ago

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Verified Customer

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William Gretna, LA

The last time we we try to get our washing machine fixed they sent somebody out and the guy misdiagnosed the problem and he drug out the process, for months, we couldn't get an answer so finally we got Choice to send somebody else out and then we had a lot of trouble getting the thing adjusted because we've already paid the money for the other guy that didn't fix it but we finally got all straightened out but it's a lengthy process. Some technicians are very good and some just not. We're probably looking for another company right now some are little more dependable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 15th, 2022

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Verified Customer

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Anthony Giordano Cleveland, OH

I submitted a claim that was accepted and scheduled for a week later with a 4 hour window. The day and time came and went with no communication at all and was not able to reach anyone at the tech nations number. When I asked to reschedule with someone who had a narrower window and that would schedule on a day I was available I was sent a technician with a 8 hour window and no one I was able to talk to so I cancelled and am living with the problem

4 years ago Edited January 10, 2024

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Verified Customer

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Harviel Colbert Van Buren, AR

I am amazed at the promptness of CHW Service, the Technician you sent was outstanding.... personable, knowledgeable, and honest - I would recommend him to all service calls.... Thank you, Harviel R. (Buster) C.....

4 years ago

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Verified Customer

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Walter Jachimek Punta Gorda, FL

My microwave has been broken since Dec. 24, 2021 I have had 2 repair men out both with parts waiting for 3 parts and still broken, now I am waiting for the 3rd visit with new parts. I had a appointment which they canceled because of Parts. I think the time for repair should warrant

4 years ago

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Verified Customer

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Karen Hicks Altamonte Springs, FL

Usually I have gotten a prompt response from them with a technician coming out to the house within 24 hours. My only problem is when a technician comes out and does not have all the tools they need to fix the problem that day and they have to come out again. This can be inconvenient.

4 years ago

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Verified Customer

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Bradley Halbach Montgomery, TX

Used them twice already. Once for my microwave and the 2nd time for my washer. Except for having to wait for parts on the microwave both experiences were excellent. Their technicians were polite and professional.

4 years ago

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Verified Customer

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Star Benjamin Chesapeake, VA

I've only used Choice home warranty two times this far. Each time the service providers were very efficient, and thorough with the job at hand. I appreciate the professionalism on all ends.

4 years ago

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Verified Customer

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Mark Feinstein Delray Beach, FL

Robert, the technician is very pleasant and experienced. He knew exactly how to repair the refrigerator. We are very appreciative of all his time and efforts to successfully complete the repairs.

4 years ago

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Verified Customer

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Willie b Jones jr Memphis, TN

Home choice send me a gift card for lowes 343. 00 customer service said it will take one month before I will receive the gift card one month is to long to wait for it so we when to Lowe's open up a account in my mind how to use to gift card my wife asking me every day have the card came yet so I receive the the card from my email to print out I don't have a printer so we went to show them my email Lowe's said I cannot use the gift card to pay credit card the plan I had in my use the gift card pay the balance in full cancel the lowes card now I will still pay the credit card off cancel my Lowes credit card now I got a Lowes gift card that I don't need this my second choice home warranty contract I used the 4 month plan deal contract

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Robert S Bodnar Pittsburgh, PA

We have had 2 experiences with Choice Home Warranty. (1) The first was a runny toilet, a leaky bathroom faucet, and a bathroom faucet that was sticking. It took CHW 3 visits over 3 weeks to fix the toilet, an "upcharge" of $65 was billed us to match one facet, and a very cheap model of faucet was installed for the other faucet. Very disappointing. Our second experience is happening now. Our washer stopped working. CHW said they wouldn't reapiar it, but offered us #343 toward a new washer in the form of Lowe's gift cards. We went to Lowe's & found that a comparable model would cost between $750-900 to buy. We have appealed their disappointing offer. In the meantime, we purchased another washer at another store. The appeal wisn't scheduled until next week. CHW is certainly not timelt in their response and we feel their offer was totally insuffient to meet the needs of the situation. cet, and a bathromm faucet that was sticking. It took CHW 3 trips to fix the runny toilet

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Cyndi Schacher Chicago, IL

Going to him close canceled and I was never told and I was waiting for them there is a discrepancy between who says who canceled it I just know I didn't. Next there is so much fine print and you think people aren't going to see it but after they purchase you they do know that you got all sorts of qualifications.. I had a ice tray that snapped off and you refused to fix it because you said somebody broke it and went to get ice & it broke. Not from anything I did. It never worked right and it must be putting in an angle or something like that cause it just broke and you wouldn't pay for it . It's taking you too long to find repairman for me and there's more.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Mrs. Billete Ewa Beach, HI

Quick response to scheduling to fix my microwave and garage door. It was all done within two weeks not like other plans which I had to wait al ost a month just to schedule the job.

4 years ago

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Verified Customer

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Barry Mclaughlin Bonita Springs, FL

Our washer could not be fixed. What I understood is that it would be replaced with a new one. Their initial offer made by the company was for about half of what was needed to buy a new machine, I was upset to say the least. They them came back with another offer which covered about 2/3rds of the cost. I`ve thought for the past three years I was in good hands, wrong, very dissapointing. For those 3 years, I`ve paid them over $1,400.00refer for me to replace the washer was for about half was f

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Annie And Sonny Saint Augustine, FL

After we bought the policy we found out there were a lot addendums that were not covered which was really frustrating. We have a lot of issues with our house and we thought these things would be covered but they are not. When the plumber came to evaluate an issue with a leaky faucet, our claim was denied. We have to go through extraordinary means to get approved. It is not easy like it was made out to be. I am not pleased I have to dispute every claim. They only help after we threaten to pull our contract. We really don't know what is covered. I feel like I got the wool pulled over my eyes. I got ripped off. Go with another company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Lisa Flinton, PA

On December 10, we used our warranty because the furnace wasn't heating and we had a man come out the day after and the problem was solved. They do a great job. They were easy to talk to and gave us a really good deal.

4 years ago

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Verified Customer

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Linda Baldwin Sun City West, AZ

Our kitchen faucet disconnected itself from the water supply line under the kitchen sink. We called Choice and they set up an appointment for two days later. My husband fixed it as best he could in the meantime. The plumber called and rescheduled for an earlier time. That was fine. He came and looked at the situation and said we needed a new faucet, but had to get approval from Choice to replace it. Then my husband was informed by telephone that it was going to cost us an extra $25.00 to replace the faucet with the same finish (brushed chrome) that we currently had. He agreed to pay that. When the plumber arrived, he installed the new faucet and told me the extra cost was $68.00. I paid it, but I looked up the cost of the faucet at Home Depot and found it costs $68.00. Also, in looking at our credit card statement it appears we paid $67.00 to the same plumbing company as a service call fee. Per our policy with Choice, that fee is supposed to be $65.00, not $67.00. So we paid for the entire cost of the faucet, plus a $67.00 service call. The faucet looks and works okay, but the flow of water is uneven and "splashes" the bottom of the sink. I think the aerator isn't working properly. All in all I found this experience unsatisfactory. I will not be renewing our Choice policy. Will go back to First American Home Warranty.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment.

Jan. 20th, 2022

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Verified Customer

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Bhim DAHAL Fredericksburg, VA

Great company with fantastic employees. Competitive price, great coverage. I have had two claims recently and company 100% as they promised. Knowledgeable employees, outstanding customer service.

4 years ago

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Verified Customer

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Larry Brent jr Chicago, IL

I'm a new customer and property owner and Choice Home Warranty was very timely in their response to my issue and recommended sufficient tradesmen to address the issue. Again I am a new client and have only filed two claims thus far.

4 years ago

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Verified Customer

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P Heideman Buffalo, MN

I was pleased with everything BUT I am still waiting for him to return and replace the insulation door strips which is imperative for the air seal!!!! I suspect I will have to reach out to the service company myself????? Concerned about the follow through to complete the job!!!!!

4 years ago

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