Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Dorothy Younker

prompt next day service. serviceman was very polite and knew immediately what the problem was with our dryer. He drove about 75 miles to our house and was here when he said he would be.

5 years ago

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Verified Customer

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Pat Ljungquist

Very professional. Came the next day to fix washing machine. Needed to order parts, had them the next day. Great work took about an hour to fix. Cleaned up after himself which is always appreciated.

5 years ago

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Verified Customer

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Deb Pfefferkorn

The plumber and ac guys did not fix problem to my satisfaction I think due to your rule however the appliance company you sent to me several times, Mike Check Appliance, I would recommend wholeheartedly as they were consistently EXCELLENT!

5 years ago

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Verified Customer

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Richard Fitch

Response to service calls (only 2) were good and service was good. I was disappointed with call responding to a question about contract and got incorrect information and response which indicated I was wrong. Later corrected by another rep.

5 years ago

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Verified Customer

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John Baysinger

Very fast turnaround the Coronado virus has stop work on washing machine until 14 may 2020, the range was repaired but colors were mismatched the stove is stainless steel and the replacement stove contronls is grey.???????

5 years ago

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Verified Customer

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Sandra

You do a good job at getting my problems fixed . Had to call about leak on refrigeration system in house you explained don't cover water leaks of this sort . I like you letting me know it wasn't covered thank you

5 years ago

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Verified Customer

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Christine Smith/Raymond Smith

Excellent response time and wonderful Companies who come to my home to do the repairs. I have had great service whenever or whatever the issue has been. Very happy customer! '''''

5 years ago

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Verified Customer

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Sam

My dishwashwer went out and I got a call within a half hour. The technician showed up the next day and had to order the part. Was back again in less than a week and installed it.

5 years ago

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Verified Customer

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Anonymous

Last week I had to replace the parts to my air conditioner. The people were going to say it was going to take about a week to get here so I have been on a call to someone else to come that day and they approve their charges so that helped out.

5 years ago

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Verified Customer

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Joan Smiths Grove, KY

Customer support responded quickly and they sent the help that I needed. My dryer was overheating and when I called, they arranged for someone to come and they came as they had promised they would. Their prices are good.

5 years ago

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Verified Customer

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Ron Mercedes, TX

Quick response from customer service. Two weeks ago my air conditioner went out and I called in. The lady called back within thirty minutes I had service and came to fix my air conditioner.

5 years ago

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Verified Customer

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William

Our washing machine quit working and they came out in a determined what needed to be done ordered the new part and fixed it and timely fashion and it's a hundred percent workable now it was a very good experience.

5 years ago

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Verified Customer

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Jacqueline

Well at the time when I needed my warranty was with my air condition methane went out and they sent the guy all right and he had to order me a stain and it came back he came back like the next day and put it on.

5 years ago

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Verified Customer

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Bridgette

It took forever to get somebody out there. It took a couple of days and then the guy was there to do the repair at nine o'clock PM. I didn't really get to pick who came out to provide the service. They seem to take care of any problem I had.

5 years ago

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Verified Customer

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Michael

I had to fight with them. We had a power outage in my thermostat that was controlling our air conditioning and it was a very good service that Aemrcian Standard had. And they were giving me a hassle about replacing it with the same equipment. They were giving me a basic one tat I could have bought at Home Depot for thirty bucks. So after some back and forth, they relented and input one that was equivalent to it, but I didn't appreciate the hassle.

5 years ago

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Verified Customer

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James

I used it for my stove when it broke down. The guy came right out and he fixed it. And he was very courteous and we're real happy with the job he performed. I've been real happy with customer service.

5 years ago

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Verified Customer

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Marion

My ceiling fan didn't work and I called home warranty and they sent out a representative and he determined that it was bad and he bought a new one and put it in and that was all taken care of.

5 years ago

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Verified Customer

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Joyce

I can always get through to customer service. The last time I had to use them we had a problem with the garbage disposal and it was not working properly. We contacted them on Monday, somebody came out on Tuesday.

5 years ago

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Verified Customer

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Nancy

I had an issue with my microwave and we had a company come out and look at it and this was the problem. It was a couple weeks until I could get the actual part so that was kind of aggravating. But recently I called and had a company come out for my dryer and he was able to get the part and fix it and do that all within a couple days so that was no problem.

5 years ago

Reply from Choice Home Warranty

We appreciate your feedback Nancy.

Apr. 17th, 2020

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Verified Customer

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Rod

The last time I used it was a week ago. I contacted Choice Warranty that my air conditioner was not cooling and they sent me a note back and about two or three hours later they had assigned it and I was contacted by the company.

5 years ago

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Verified Customer

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Srinivas

I really like the quality of the technicians. Every technician I have worked with has had a full knowledge of the system and he was able to find the issue and resolve it as quickly as possible.

5 years ago

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Verified Customer

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Tanya

I have had a good experience. I have three different prpoperties that they cover, one in Massachusetts, one in Maryland, one in Georgia, and sometimes the one in Georgia has kind of been a little wonky as far as getting someone out there.

5 years ago

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Verified Customer

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Kayla

They've been very prompt and answered my questions right away. Or they'd call me if there were any issues. It's a good price and they cover a lot of stuff and I don't have to worry.

5 years ago

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Verified Customer

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Kevin

My AC went out and they came out here on a Saturday and they fixed it. They are open twenty-four hours a day and they do answer the calls. I don't have anyt problems with the resonse time.

5 years ago

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Verified Customer

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Craig Columbia, PA

They answer the call right away and get somebody here right away. The last claim was my garbage disposal went out, it was leaking, and I called him up and they sent somebody out the next day and it was fixed.

5 years ago

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Verified Customer

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William

I don't think anybody can beat what you guys do. I mean forty five dollars for a service call is phenomenal. I picked you because of the all the appliance that are covered. Right now I'm in the process of having my stove replaced. I didn't realize you charged for a replacement and I wish that was more obvious upfront.

5 years ago Edited January 10, 2024

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Verified Customer

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William

My refrigerator broke and they were here in two days and fixed it. They were courteous and professional. When I called and emailed they got right back to me and took care of the problem effortlessly.

5 years ago

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Verified Customer

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Juan David Orange Park, FL

About 2 weeks ago the air conditioner was on the blink and they came and they fixed it. They were able to take care of a situation that got taken care of right away so the response was good.

5 years ago

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Verified Customer

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Mary And Kelly Tupelo, MS

Well there is one time we tried to use it on the roof and they did give us some money on it but you know not probably not as much as we should have got back went ahead and keep it anyway.

5 years ago

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Verified Customer

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Gary Tallahassee, FL

I got a pretty quick response when I needed some repair work done. We had some of our stove top burners weren't working and we made an appointment. The guy came in, solved problem, ordered the parts, came back, and fixted it. Everything's working fine. It was easy and the person they sent out was very competent.

5 years ago

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Verified Customer

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Tammy Perry Hall, MD

With Choice Home Warranty I never have to worry when something goes wrong. I put in a ticket I get my appt. time and someone come out and fixes what is not working or not working right. Makes life so much less stressful.

5 years ago

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Verified Customer

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Fran

REsponsive and professiona Anytime i used Choice Warranty, I was very satisfies with the speed of their response and the companies that responded. I even had a repair job done on a Saturday afternoon.

5 years ago

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Verified Customer

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Laurie Woodham

For the past years that I have had my two contracts on my homes,I have had really good experiences. But in the past 3 years in NC, they have not been good, and yesterday was AWFUL and it still isn’t resolved! One guy was rude on the phone and another was trying to be very sneaky and was asking me all of these questions I couldn’t possibly know. If you don’t trust the assessment of your technicians, don’t hire them!

5 years ago Edited January 10, 2024

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Verified Customer

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Jian Yang

It was very easy to make the claim through website; the response was quick and technician did a great job. I have used the services whenever needed and it was always good and satisfactory

5 years ago

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Verified Customer

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Elizabeth Westerville, OH

It came with the house that we bought. We've had to use our warranty several times. I file the claims online. They've always been very quick in responding to any claims that we've had or any issues.

5 years ago

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Verified Customer

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anonymous Sebastian, FL

They act immediately and take care of the customer right away. I just used them for plumbing and was not happy with the service person they sent out. So they sent a new service person without charge.

5 years ago

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Verified Customer

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sri Sterling, VA

I called them for my garbage disposal. The next day the service technician came out. I did not have any issues with the service company but he was half an hour later then the time I was told. Everything went fine he replaced the garbage disposal and made sure that everything was running.

5 years ago

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Verified Customer

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Raynice Oxon Hill, MD

They give excellent service and are very friendly. Every time I've call them for a claim, there was never a problem. They have someone contacting me in 15 to 20 mins. I would recommend them.

5 years ago

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Verified Customer

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Ted Copperas Cove, TX

At the beginning I thought the customer service was really pour but it has gotten better. This last time when my dryer broke I called in that afternoon and there was someone scheduled to come the very next day and everything was really good. It is kind of a pour setup that the serviceman has to call in before they can finish or do the repair. They wait and lose so much of their valuable time and my time waiting for someone to call back. They need to have someone there available to talk to these technicians when they call in.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 20th, 2020

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Verified Customer

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anonymous

They were very polite and helpful on the phone. When the technician came, they were on time and gave a call before they came. They were very knowledgeable and knew what they were doing.

5 years ago

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Verified Customer

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Keisha

Their customer service is pretty good, I don't have to wait on hold for a long time, and the technician that came out was very professional and explained the situation and repaired it.

5 years ago

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Verified Customer

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Betty

I trust them. They send good people for the work. They were efficient and it didn't take long to get my work done, everything has been done in a couple of days. It was really helpful.

5 years ago

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Verified Customer

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Richard

My heater wouldn't come on and I emailed them at four o'clock in the morning and they responded and they sent a service request to an agent and that's exactly what they did and the service agent was out there right away.

5 years ago

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Verified Customer

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Zulf

They always take care of me, answer my questions and are very professional. My washer went out and they came and said they couldn't fix it so they replaced it. I think the people that they bring in are professionals and they're very courteous and I feel comfortable.

5 years ago

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Verified Customer

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Franklin

I've been a member with choice home warranty for over a year and they were not able to help the first time I needed them but the second time, when I was having problems with my heating system, it was a very good experience. The technician was very knowledgeable and personable and did an excellent job.

5 years ago

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Verified Customer

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Bruce

I used it once and the reaction time was great. We had an electrical problem on a weekend and they answered right away. They took down my information and I got a call back on Monday and he came out Tuesday to fix it.

5 years ago

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Verified Customer

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Maxine

I needed to use my warranty for my water heater and they came out and fixed it. I wouldn't go anywhere else. They have always come out for me. If one person doesn't know how to fix it they will send somebody else.

5 years ago

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Verified Customer

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Sharon

They covered more than my previous home warranty program did. I've used them twice. One time my furnace have gone out and I called and they sent somebody out the next morning who fixed it.

5 years ago

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Verified Customer

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Paul

It can be fairly easy to contact them and file claims. They seem to back up what they publicize they do. The guy who showed up for our broken dishwasher was absolutely outstanding, both knowledge wise and service wise.

5 years ago

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Verified Customer

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Gracy Wylie, TX

I had American Home Shield and it went up and Choice Home Warranty was less expensive so I switched. So far I am happy with them. They were here immediately when I needed them, the same day.

5 years ago

Choice Home Warranty Reviews