Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Rodney Love Farmington, MI

The reason why Choice received a poor review is because of my last claim. I had an obvious issue with a leaking garbage disposal, and I could not use my sink. I followed the process by filling the claim and a service tech came out to diagnose the issue. I paid my deductible as agreed and the tech confirmed that the disposal needed to be replaced. He notified choice of what he had to do, and he said he has a replacement unit in his truck, and he can proceed right away. The issue that I have is the claim had to be reviewed before the repair could take place even though he was already on site and he could not proceed until everything was authorized. In the meantime, I could not use my sink and he could not wait and was dispatched to another job. This is beyond acceptable because this was something that should not have taken an extensive amount of time to approve especially, while he was already on-site. If this is going to be the course of action for every claim I am going to start searching for another company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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LaTonya Hickman Philadelphia, PA

My Tech Mr Henry T is great but what i paid for is not what Im suppose to receive. I was told the reason my boiler stopped working was that it wasnt cleaned. But it was regularly maintenance. Then i was told the boiler was too old and parts are hard to find and customer service said boiler wasnt covered

4 years ago

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Verified Customer

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Elaine Howard San Angelo, TX

We've had a good experience with the company. It's easy to contact them and to get service people out. The peace of mind, knowing someone is working to get help for me, is great.

4 years ago

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Verified Customer

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Michaela J Muckenthaler Saint Louis, MO

I have a DW that needs repaired and the tech had come to find the items that are needed. I have waited over a week. The tech was supposed to come on the 20th. No show no phone call no anything. I called the office the next day. She was going to call me back and never did. I called the next day and she said she was waiting to hear from the parts company still no response back. The only reason I have given you a 3 is because I had gotten good service on another claim. I am very disappointed in my DW claim

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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KIMBERLY T MARTIN New Smyrna Beach, FL

I received prompt response to both service calls that we had to make for repairs needed for appliances and a/c unit. The technician was very good at communicating his arrival time and follow up when needed.

4 years ago

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Verified Customer

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Norma Felton New Orleans, LA

The technician sent to repair my refrigerator/freezer was most professional and thorough. He came back several times and was not satisfied until the unit was up and running.

4 years ago

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Verified Customer

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Judy Calvin Huntsville, AL

Just because a dies when I said came out to fix my AC was broke and I told me what was going on very nice gentleman I'm like to very much I just wish you guys had where you can send a paper which governments don't come

4 years ago

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Verified Customer

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Cheryl Wheelwright

Rapid response from both Choice and the contractor that responded. Unlike the previous company who took 7 weeks to fix my oven, this company had my AC repaired within three days.

4 years ago Edited January 10, 2024

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Verified Customer

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SCOTT RACZ Tinley Park, IL

The solution to our leaking washer that does not drain was to let it leak for months and mop up the water until it stops as there is blockage in the system. This is unacceptable and we were told to get our own repair man to do the work and they would reimburse us. We can't find anyone who wants to work with this company because of their demands. It's been over 3 months and we are still without a working dishwasher. They did fix a leak in a timely fashion.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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Robert Trevino Chicago, IL

We had a good response time with our refrigerator problems but our plumbing issue took a few weeks to resolve. The plumber kept making appt to come out but never did. 3 qppts were set up and he never showed up or called. If I had canceled these appts I probably would have had to pay for a missed appointment. On the 4th scheduled appt ,the plumber did a how up and did a fine job. But it it took 2 weeks to get issue fixed. It was just a faucet repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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B Roberts Phoenix, AZ

They are supposed to replace what can't be repaired but they never allocate enough money to completely replace an item. Initial offer is insultingly low and always have to call and try to get a decent amount to replace an item. Alwaohave to add money to even get a low price range product.

4 years ago

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Verified Customer

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Mark Lauria Jacksonville, NC

After emailing CHW I had a schedule appointment within 1 hr. They gave me the service technician name and phone number. With in 48 hrs the service technician was at my house to repair my furnace.

4 years ago

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Verified Customer

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Johnny Lozano San Antonio, TX

Appliance replacement money offered is nowhere near true customer replacement cost. Installation of replacement appliance is supposedly not provided per contract, but nowhere does it explicitly state that other than for appliances removed because of water damage/leakage.

4 years ago

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Verified Customer

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Betty Jeane Hazlewood League City, TX

I do not think it is fair that you can decide on your own not to pay for a repair (when it is in the policy to cover it) and not pay it ! Your company thought instead to pay me a measly $200 for a "new dishwasher" because your company did not want to pay for the repair. I am still without a dishwasher because $200 will not even cover half the price of a dishwasher!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Verified Customer

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Larry/ Jamie Phoenix, AZ

Our garage door opener broke on Sunday and I sent in a request and someone came out on Monday. It was a very quick turnaround. The repairman was very professional. They were very responsive.

4 years ago

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Verified Customer

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James St Louis, MO

Choice home warranty was the best decision I made after purchasing a home, they're very reliable and for the monthly fee, you can't beat the service they provide. They are EXCELLENT.

4 years ago Edited January 10, 2024

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Verified Customer

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Clarice Houston, TX

Every time I call for service, they were exceptional. I used it for my drainage stop as well as my washer. It was professional. The work was done in less than thirty minutes. The price and wait times are good.

4 years ago

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Verified Customer

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Saranya Harrisburg, NC

My friend recommended choice to me. The support is good. I do feel the sales department is rude. I believe it is an agents job to provide as much information as possible to you know. My experience with the dishwasher was good. I have no complaints about the quality of service.

4 years ago

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Verified Customer

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Carolyn Avondale, AZ

Customer service is great. They sent someone to look at my situation. I had a great response time. The gentleman that came was wonderful. He was very polite and thorough. I wasn't happy as happy with the plumber that came.

4 years ago

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Verified Customer

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Barry Lubbock, TX

Everything has been going really well. They have a great reputation. Things have been repaired really smoothly. I did have one vendor who took my payment and didn't do the work but everyone else was good.

4 years ago

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Verified Customer

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Robert Naples, FL

So far the service has been pretty good. I've had one claim and they were responsive to it. It was the garbage disposal and they came and got it done quickly. They got the job done as advertised. I was looking forward to having my pool and spa covered but they aren't currently.

4 years ago

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Verified Customer

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Robert Alexander Campbellsville, KY

The website is a little difficult to get into to report something. I had our washers that broke down and they had to order parts and replaced it. I understand the delay and then contacting you I'd like to see that a little bit better, for the serviceman to get to home but it's what it is.

4 years ago

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Verified Customer

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Barb Irwin, PA

When I called them they answered me right away and sent somebody out. My washer wasn't working correctly they sent a serviceman out for me. I needed something to keep my appliances protected.

4 years ago

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Verified Customer

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Alan Des Plaines, IL

So far they answered my needs. I really haven't had anything done but I thought I had a problem and they responded very quickly and so I was very satisfied. They responded quickly.

4 years ago

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Verified Customer

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Anonymous Morrisville, NC

The customer support is not good. My refrigerator was broken and the parts were not available like that so it took a couple of months. When I tried to contact them some representatives told me it was still under warranty and sometimes the people are telling the warranty is expired. Overall I'm good with Choice home warranty. There was just the one time it was a really bad experience .

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Herbert Brandon, MS

The claim was handled very appropriately. They handled the clog in the sink the same day. It was quick and efficient. I still receive emails from them even though I am an existing customer. I would appreciate being taken off their call and email list.

4 years ago

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Verified Customer

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Anonymous Dallas, TX

Everybody has been nice and efficient. I have appreciated it. They got a technician out to me the next day. I had a really bad experience with a previous home warranty company.

4 years ago

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Verified Customer

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Gary Crosby, TX

My serviceman was quick, efficient, and knowledgeable. He knew what he was doing. Choice was quick to respond to my request for help. The serviceman was there the next day. The price is right as is their reputation.

4 years ago

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Verified Customer

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Allen Mobile, AL

I would highly recommend Choice over any other warranty company out there. Two days before Thanksgiving my oven went out and they were prompt and came out right away. They came out the next day.

4 years ago

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Verified Customer

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Barry Port Richey, FL

Every time I call, they respond quickly. My AC was not able to be fixed because it was 24 years old. I got a top quality replacement for a thousand dollars less than normal. They missed a few things but that is to be expected.

4 years ago

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Verified Customer

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Paul And April Benton, AR

They'll cover what they say they cover. There is some room for improvement with customer service but it is pretty good. They dispatched a technician in a couple of days for the water heater. They want to do everything over email not over phone.

4 years ago

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Verified Customer

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Loretta Columbia, SC

So far the service has been good. It was an easy service call. They sent someone out the same day to replace the spring that was broken. They were extremely nice and professional.

4 years ago

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Verified Customer

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Selma Bear, DE

I've had it for a few years now and is seems okay. The last time I used it, it was excellent. Someone got in touch with me in 24 hours and then my issue with my dryer was resolved.

4 years ago

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Verified Customer

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Stephanie Corpus Christi, TX

They do not communicate very well with each other or with the contractors. It was over a half a month before my issue with my AC was resolved. It was summer so that was a hardship. I was very upset. I am in the middle of my second claim right now. The repairs have been pretty spotless.

4 years ago

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Verified Customer

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Rick Walls, MS

They are a lot higher priced than the other companies. My washer had broken and they said that was outdated so they wouldn't be repair or replace it, they just gave me the value of a the part that needed at the the value of my washer, which was not what their warranty. They've done pretty good on the last one.

4 years ago

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Verified Customer

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Paulette Covington, GA

I wasn't pleased with the service of my previous home warranty so I switched to Choice. The customer service is the best. They try their best and if they make a mistake, they try to correct it. I was pleased with it the several times I've used it. They made sure everything was met and the service was rendered. You do have to go through a lot of steps to get to a live person when you call.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Laura Cottage Grove, OR

I would like to have a hard copy of my policy. I asked for one and wasn't given one. I would like the paperwork as a guarantee. When I did use the warranty, a very exceptional plumber came and did the work and I only paid the deductible.

4 years ago

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Verified Customer

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Angie Livingston Marshall, TX

No follow up. Every time I have put in a request I've have only one person show out of 4 requests for work, and that was the electrician. Once I got a call back from Choice telling me to find someone to work on my pool but they would have to pre approve them first, no one was willing to work like that, so no one ever came. 2nd time I called for same reason they tried to send me someone that had never worked on a liner leak and the lady told me outright a company in Shreveport did and she had told Choice that but they told her her company should try and fix it first. That's JACKED UP!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Sandra Kenny Richmond, TX

We had our 1st experience using our warranty. Our garage refrigerator quit working and I called Choice. The repairman they sent was a professional gentleman who replaced the faulty part. It works great now.

4 years ago

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Verified Customer

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James D Meadows Murrells Inlet, SC

Because I have the Choice Warranty I know that our covered items will be taken care of - the past problems we have had in the past have been taken care of very professionallyhave

4 years ago

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Verified Customer

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Albert flagg Port Saint Lucie, FL

So far so good . I've only had the service a few months so far. And I've only had one issue with my dishwasher that was resolved in a timely manner.so I satisfied so far with the service

4 years ago

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Verified Customer

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Cynthia E Farly Jacksonville, FL

My claim on the KENMORE refrigerator was accepted. However, since the door panel could not be replaced, due to being an older model, CHW decided that $736 would be the amount to replace this refrigerator. This Refrigerator is Stainless Steel & Black, 68" x 36", Filtered Ice Maker & Water, Side by Side, Climate Control, just to name some of the features on my refrigerator. $736 would not come Close to Replacing my refrigerator !!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Verified Customer

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Pearl Calloway Philadelphia, PA

I've been with Choice Home Warranty since 2013 and has used the service twice. One on my second refrigerator which was replaced with a new one and now my house heater. But I am having a difficult time getting it serviced by a technician. I am not working with someone outside of the network.

4 years ago

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Verified Customer

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Brian Patrick Schertz, TX

I have used this service twice. Both times I was quickly connected with a repair company. There were issues with these repair companies and Choice provided remedies in a speedy manner to my satisfaction.

4 years ago

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Verified Customer

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Amanda Catlett Vicksburg, MS

There is lack of communication. The contractor was told that only labor was covered but not parts. I was not told that. I got a message saying that the repair was approved. It was not until i made another appointment that I got the information about the parts not being covered. We should get the same information that you are giving the contractors. I am your customer, not their customer.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Verified Customer

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G. Griffin Beaumont, TX

There are a number of good things about Choice. However, it seems they rush to give a low price for "you to purchase the _____ of your choice that is comparable to your ______, the amount not being anywhere near the amount to replace your item rather than repairing your item. Technicians are often sent from 100 miles away when we have just as good or better techs within blocks of my residence that accept Choice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2021

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Verified Customer

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Ken and Becky Lyon Bullard, TX

They have been responsive. They do not replace the appliance they can't fix though. They pay what it would cost to fix it if the parts were available. Other than that, the appliances that could be fixed was don quickly and efficently.

4 years ago

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Verified Customer

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Jamier Sanders Lake Villa, IL

My rating is based on my experiences. I've placed a few work orders and the easy process of everything being online is truly amazing! I love the quick turnaround times as well as the quality!

4 years ago

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Verified Customer

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Jill Robinette Charleston, MO

When I called Choice Home about a repair, they couldn't find a repairman. But they didn't stop or forget about me. They searched until they found someone! I just renewed our contract, too!!!

4 years ago

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Verified Customer

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Christa Hegland Kenosha, WI

I had to use an emergency service and followed all of the steps very carefully, calling the company to be sure I got all the information they needed. It is going on 6 weeks now, and all I have received is the difference between the service call I would have paid and the service call I did pay for emergency service. All my inquries about why I have not been reimbursed for the needed part have gone unanswered.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Nov. 18th, 2021

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