Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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John Henderson, NV

A 3 is being generous. I wrote the CEO of choice (who never answered) asking why they selected a contractor having a 1 star rating, who never answers the phone (or answers voice messages) and who totally misdiagnosed our washer/dryer failure. Instead of replacing or repairing unit, Choice opted to pay their evaluation of a fair settlement. I consulted with another service company that correctly diagnosed the issue and am repairing it.

2 years ago

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Brandon Miramar Beach, FL

In most cases you just pay the $75 service fee to the company that comes out to do the repair. If the repair is large like replacing the compressor on an air conditioning unit they try to not pay the full amount of the part. Sometimes the companies they contact to come to your home to access the repair can take up to 5-6 days to get there.

2 years ago

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Janet Cromer (Janet) Winston-Salem, NC

Initially, my service request received quick response from CHW and the service provider. The issue was repaired within 3 days, which is acceptable. However, there was a delay in product delivery with no notification to me, and the technician could have been more amiable. Though, to his credit, the dishwasher is fixed and works just fine. Thanks!

2 years ago

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Paul

Company did a great job fixing our stove keypad that went bad. Also had a microwave that was bad and they recommended replacing. Was offered a wholesale price for an item that cost 3x amount given. A little disappointed from that but overall dealing with both items was a pleasant experience.

2 years ago

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Ms Chris Ademiluyi Laurel, MD

GARAGE DOOR 495 wanted me to pay them for the service. They said that CHW does not cover replacement of my garage door opener. I refused. He would not call CHW right there and then. They fabricated to CHW that my door was broken therefore they cannot replace broken door opener. CHW believed them and denied my claim. I sent a picture to CHW and no response.

2 years ago

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Tom Maryville, TN

One vendor identified to fix a broken garage door spring (and who was on his way to our house) called and tried to upsell the repair cost. He was told not to come. Another vendor arrived to fix a problem and had a hard time getting Choice on the phone to approve the repair. He was about to leave for another appointment when he finally reached someone. Over three years we have had generally good experiences. I get the feeling that the amounts CHW has set aside for some repairs is just not what the current market rate is for those repairs.

2 years ago

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Theodore Smith Fort Worth, TX

Air handler and overflow pan leaked. Contacted Choice Home Warranty for help and was advised that the soonest I would be able to get any help from them would be in about 48 hours. Meantime I had water coming through the ceiling so could not wait. I called an HVAC firm that responded immediately and got the water stopped. The next thing that happened was that CHE informed me that they could not find a tech in the area to do the repair but I could have the repair done on my own nickel but that CHE would have to approve the proposed repair and then evaluate the repair when completed. No thanks; we're done.

2 years ago

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Connie Teal

2 years ago Edited September 12, 2023

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Joe Jefferson, PA

the company worked for 2 weeks to find someone in my area to come and check out the problem. After waiting 2 weeks they said I could find someone myself and they would check out my claim. I had to jump thru a few hoops but it finally worked out.. ( it took me 2 local calls to find someone and they were here two days later.)

2 years ago

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Margarita Converse, TX

Since August 1st, I have had problems with my compressor. A technician came and replaced the capacitor. But he says I need the fan for it. He says the whole outside unit needs to be replaced. He claims he turn in his diagnosis a week ago. Today is September 9th and I haven't heard from either the technician or CHW, whether CHW will replace the compressor or not. I know I'm not the only customer, but come on. A little message with what's going on will suffice. Very disappointed.

2 years ago

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Shirley Leesburg, VA

I placed a service call for my AC. They were prompt in scheduling the first call. I called back a few days later and was told that a service rep. would come back out and check the unit that had frozen up. The unit had leaked into a closet and out into the breezeway and had caused damage to carpet and drywall. No one ever called or came back out.

2 years ago

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Angelina Phoenix, AZ

Air Conditioner repair - professional, friendly, on time⭐️⭐️⭐️⭐️⭐️⭐️ Dishwasher repair - also professional, friendly, and on time⭐️⭐️⭐️⭐️⭐️⭐️

2 years ago

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Andrew Downingtown, PA

Response to the work request seemed to be too long. Once the technician showed up and reviewed the problem with the cracked toilet tank Choice Warranty denied the request because they determine it not be fair wear and tear Had to persevere and work through the Case Manager, Sylvana G. The case manager finally approved the work order. I had to remind them that I am a long term subscriber signed up on a long term contract.

2 years ago

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Verified Customer

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Susan New Port Richey, FL

I was pleased with the speed that my problem was addressed. The young man who repaired my washing machine arrived on time and was very professional. I had two different problems within two weeks and both were resolved.

2 years ago

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Michelle Charles Fredericksburg, VA

I had this service for 3 years and actually used it about 4 times and they never disappoint. The fast response to get someone out to service the issue is awesome. They’re the best.

2 years ago Edited September 8, 2023

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Brenda Royston, GA

I am very pleased with my service with Choice Home Warranty. They always respond promptly to my claims; and every service representative has taken the time to answer my questions in a professional and courteous way.

2 years ago

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Aysha Memphis, TN

CHW is very responsive. My claims are quickly assigned and the technicians are friendly and thorough. When additional expenses are required outside of what's covered, they are reasonable and are explained very clearly.

2 years ago

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CATHARINE A COBBS Hot Springs, AR

It takes to long to get service. On first request was 9 days . Then told they wouldn't repair. Long drawn out process. Too many to list. Then a month later I see service has been scheduled a second time. Even the repair tech had no idea why. They at one time offered to pay me out. Not repair or replace. They wanted me to take $337 for a $3,000. refrigerator that the compressor went out. In the end it did get repaired. But, was absolutely a very lo-o-o-ong process. Going on 2 months. Second time I placed a request went off without a hitch. But it was simple, just replace a couple light switches on 2 ceiling fans. Crows Service did the repairs and they were A#1. Choice was the second worst company I have experienced

2 years ago

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Dee NH

I liked how knowledgeable and professional the refrigerator repair technician was. And I liked that Choice used a very reputable company like Sears Home Services that I had used before with great success!

2 years ago

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Glenda Charlotte, NC

When my air conditioner broke down Choice Home Warranty had a technician there to repair it as soon as possible. In a very short time he had cooling air flowing. Thanks a lot.

2 years ago

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William Bluffton, SC

When they decide to replace your appliance, it may take up to 30 days to receive the gift cards to use to purchase the new appliance. Within 7 days seems more reasonable, especially since the old appliance isn’t working or working properly.

2 years ago

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Eloise Opelika, AL

The contractor called to notify me that they were on their way to my home. They came in did the job, cleaned up the area they were working in. They were professional and polite.

2 years ago

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Gregory Ocean View, DE

My experience is where I live no contractors take the call and I have to hire my own contractor than it takes over a month to get my money back. Contact with a manager over the phone regarding an issue is inconsistent. I have had issues where e mails are not answered so you have to constantly keep following up . Just stay patient and professional when you deal with a case manager .

2 years ago

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Tony Ward Tupelo, MS

The claim process is ridiculous. My claim was not able to be processed because there was no-one in my area able to take the claim. When I called a customer service rep, it was like talking to a brick wall. I was eventually able to get my most recent claim resolved and received a quick reimbursement. This was only after I sent emails, and complained about the quality of service I was receiving. If this survey had been sent while my claim was still open my rating our be one star.

2 years ago

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Verified Customer

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Lauree Yucaipa, CA

I love that when something breaks down and I file a claim, Choice Home Warranty assigns a technician within hours. The technician may or may not be able to come right away but they take care of it as quickly as possible.

2 years ago

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Rolf Cuautitlán Izcalli, MEX

Overall it looks like Choice is a good deal BUT ... there are so many things they will not cover, too many excuses ... the small print or even worse, the "because it is not SPECIFICALLY listed we don;t cover it' even though it was a clear issue with an appliance they apparently do cover. And if for any reason they can't get a service company and you decide to go for reimbursement then be prepared because that is a nightmare and actually many companies refuse to take the case if it means having to submit paperwork to Choice, even if you had already paid their complete work. Choice is so bureaucratic and cumbersome that even submitting paperwork is a hassle. For small and quick items CHW is fine, for any bigger jobs be prepared for a bigger disappointment.

2 years ago

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Cindy Kelly Spring, TX

We had two vendors come out through Choice. Electrician, and locksmith. Both were very competant and timely. Only criticism, is rekeying the locks was 'included' in our warranty but only a certain amount of locks were covered and we had to pay for the rest. We only have 3 doors, but the warranty didn't cover them all.

2 years ago

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Amir Aghaty Canoga Park, CA

I have only used the benefits once. The salesperson was great in explaining the warranty and coverage, however, when it came to using it, appointments were cancelled couple of times and the tech was no-show another time. I had to go through hoops to get my fridge replaced but at the end, I was taken care of.

2 years ago

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Verified Customer

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Shirley Unruh Bakersfield, CA

I think that choice home warranty is awesome I’ve only had one experience but I liked it. My dryer stopped spinning. The technician replaced the belt and it was up and running!!

3 years ago Edited September 6, 2023

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Tony Rainey Midlothian, VA

In my most recent claim, I'd waited a week on a refrigerator tech to come after calling in the claim. He arrived and diagnosed the issue and recommended the unit be replaced, Choice cancelled his call and scheduled another tech to arrive. This took and additional week only to send the recommendation to Choice where they'd decided to replace the unit. This was two(2) weeks of not having a refrigerator and trying to keep essentials cool by using coolers having to purchase ice on a daily basis. The amount that Choice was offering to replace the fridge wasn't enough to cover half the cost of a new unit with similar features. I'd scheduled a call with the case manager to have the amount increased. That took an additional 3 days to talk with the case manager. The case manager did slightly increase the amount. My issue then was that they couldn't send that increase amount in the form of a check to me to go out and purchase a replacement. They'd only give me a gift card in that amount to Lowes. I don't like that they're forcing me to take that increased amount and have to shop at Lowes. I'd like to be able to shop anywhere that I want. This really soured my opinion of Choice. I'm a realtor and I've referred many clients to them but, after this, I'll no longer do that.

3 years ago

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Verified Customer

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Maria Wenonah, NJ

Over the years I have had numerous home warranties, however, Choice Home Warranty is the only one that I found to consistently provide great customer service. Everyone is both polite and professional.

3 years ago

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Sandra Milton, FL

When I had water flowing thru my house from air conditioner inside I was emptying 2 gal every hour . They made a contract with Sears for 6 days to wait. i could not keep this water problem from ruining whole house for 6 days so I gave them 3 companies near by that could come that day They refused so I had to get my own company and pay full charges I think they try to scam you so you have bought thei cntract but do not really care to find a repair and just keep their money

3 years ago

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William Scottsdale, AZ

I like Choice because they have a person to answer the phone. I was given time frame to expect some one.’ Finally the work was done well. I was happy with the service provided .

3 years ago

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Rick Maxwell Lawrenceville, GA

It would be 4 stars but I'm giving them 2 stars based on my first claim with them, which was an absolute nightmare. Starting on June 7th I had an issue with my cooktop tripping a breaker and the first tech they sent out that looked at it was there no longer than 10 minutes. They told me it "looks really clean" without ever checking to see if it was an issue with one of the burner controls, even though I offered to switch on the breaker to see if it was an isolated problem. They surmised it was a problem with my home's electrical system and we'll need to send a qualified electrician out, which would cost another $85 service fee! What?! They gladly took my $85 then left. The electrician came out, and everything was fine with the home (as was expected). This technician went the extra mile and worked with me on checking the burner controls and it was discovered one of the switches was bad but the others were operating fine. Why didn't the first technician do that, even though we offered to help? If they had done their jobs we wouldn't be out an extra $85! The electrician advised Choice it was the switch but Choice never offered to refund the first $85 because of poor judgment by the first technician. Moving on, Choice messed up the parts order and further delayed the replacement of the burner control by an entire month. Finally, on 8/21, almost 11 weeks after the claim was filed, the cooktop was repaired but we're still out $85. They also weren't truthful when we first signed up with them about $85 per visit service fee. American Home Shield and Sears Home Services don't do that so we're considering switching to them. The second claim for my AC was handled in two days so that's their saving grace.

3 years ago

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Verified Customer

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Marla

The vendors from Choice have just been horrendously awful. You can't really get anybody until you sit on the phone forever and and you have to listen to an automatic robot trying to fix your problem when it can't be fixed by a robot. It's very frustrating. I tried to use it because a hot water wasn't heating properly. The company that was supposed to come out took about a week to even get around to coming out and kept giving me excuses and then when he showed up he didn't do anything and didn't call me back and I just went ahead and hired somebody else and paid full price to get it fixed.

3 years ago

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David

When I call in and make a claim it takes probably 2 weeks to get a provider out there to look at my broken appliances. I have tried to call them directly and it takes forever, so I do a lot online because of the convenience and less hold time. I used my warranty probably about 3 weeks ago and a provider come out around 2 weeks after I called. They looked at it they diagnosed it saying that I needed the part and pretty much ordered the part and we waited for the provider to come and install the part and that took another two weeks.

3 years ago

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Louis

Their communication can be confusing. And it's hard to get a live person to speak to. And when you do, they often can't answer your questions and you have to wait for another e-mail to call another day to talk to someone else. I'm actually in the process of trying to use my warranty now and trying to get clarification on what they're covering as far as my trying to get an air conditioner unit repaired/replaced. I'm not really understanding why I'm paying for home warranty if they're not going to take care of things.

3 years ago

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Ben

I'm thinking seriously of seeing about getting a refund because I have put in a claim and I'm hoping to get some service tomorrow and I'll see how that turns out and I'll know whether or not I'm canceling with it or not. It's an old water heater and we want to have it replaced, but I don't know if they'll do that or not. The people that they have sent out in the past have been very good. When our AC went out we had to wait 5 days for the technician to come out, and then he fixed it in 15 minutes. I think they have so many people calling and they don't have enough employees to handle the volume of calls.

3 years ago

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Carolyn

I've had issues where they've called somebody out to do some work and then the technicians don't let me know that they're going to be late or they just show up when they weren't scheduled and so I guess scheduling issues. I needed to use it for my stove and for my microwave. And with the microwave, the company that was here, there was a problem with the microwave because he was fixing it and it started smoking. So he had to take it in to their shop and when he brought it back he had to put 2 silver screws in the front of the black surface.

3 years ago

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Tina

In both incidents that I requested assistance, they did send someone. The first time I called them about the warranty. It took a couple of days to find someone and when they did, they didn't go through with the service tech's recommendation, it was denied. The 2nd time I was highly satisfied. Sometimes I'd be in a long extended hold.

3 years ago

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Gary

I've had them for five years and they are easy to work with. They get right on the problem and get somebody out quickly. The dishwasher wasn't draining and they sent somebody out and they changed the pump system immediately and got me back into business within 24 hours.

3 years ago

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Miranda

A week or two ago my A/C was working fine and then all of a sudden it started making weird noises. I made a claim to Choice Home Warranty and literally 2 days later, a guy came out, took a look, knew what was wrong, and fixed it.

3 years ago

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Merilyn

Service was the next day of filing the claim. However, when it was decided that a necessary part was unobtainable, they said my microwave had to be replaced and they would send me a Lowe's voucher for $191 to cover the cost of a new microwave of my choice. First, that will only cover half the cost of replacing the one we had with something comparable in functions. Secondly, it will take up to 30 days to issue the email $191 coupon to use at Lowe's (no choice of where I can buy the new microwave). In the meantime, I sit with no microwave. Maybe I gave you too many stars!

3 years ago Edited January 10, 2024

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Timothy

I like being able to talk to a person and a lot of times you have to go through an automated thing to get to a person or you have to schedule your claim online. I really think they're a great company. They've been very good to us and have been fair to us.

3 years ago

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Elmer

Customer support has been great. They've answered everything that that we've asked and they've been very diligent in their response. I used my warranty on our washer and dryer. We made a phone call and they got the contractors out, they serviced it and everything was worked flawless.

3 years ago

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Jaleesa

I had a ceiling fan that was not working. The light would come on but the motor I guess was blown out. I called for an electrician to come out. It took a minute, but I guess that's not their fault. They really just have to find someone to come for the claim. It was a really good experience.

3 years ago

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Charles

They give me a discount on somethings, but don't cover it all. I have also had experiences that they came out very quickly and made the repairs and it was done. The guy that replaced my hot water heater did an excellent job. It was a very good quality hot water heater replacement and it was quick.

3 years ago

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Anonymous

I've had some experiences with choice home warranty that I thought should have been better. We had an air conditioning problem, we have two air conditioners and they would only fix one of them. I had to call back here just recently to get the other one fixed and it was a separate charge. I had an experience before where I had a toilet that was leaking and the guy came out and he fixed three toilets that needed fixing on one service call. The people that come out and do the service are for the most part very competent.

3 years ago

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Rebecca

The last guy that came out did an excellent job. We had a bathtub backed up with water and I put in a service call and they sent out a plumber who charged me as soon as he came through the door and went in the bathroom and didn't do anything. I used our personal towels to soak up dirty water that was backed up in the bathtub. Tried to charge us $450 to clear the the drain after charging the $75 deductible or copay, whatever that is. And when I called to complain, they just said, he can charge as soon as he walks in the door. There's nothing they can do about it.

3 years ago

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Johnnie

My microwave stopped working and I called Choice and I got a response back the next day and the the contractor was out a couple of days after that repaired the unit and things seems to be working fine.

3 years ago

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