Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Patricia Easton, PA

They try to help you but they have to abide by certain rules and sometimes it was awful. But it wasn't the employees' fault, it was management's fault. Every time you need to use your warranty they send you these very low quality contractors that don't have a clue as to what they're doing. When you tell them that they've been here before and they didn't fix things properly or they made it worse, they say well you have to go through this and then if it doesn't work out then you can hire your own people and then we'll see if we will reimburse you. It's just the worst company I've ever worked with. I bought the warranty for seven years but I will never go back once my seven years is done.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 25th, 2022

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Verified Customer

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Lorelei G Jefferson, OR

I'm in the middle of a repair with choice warranty and the communication is terrible. They processed everything with the repair electronically so I've not talked to anyone. They sent out a technician very slowly. By the time the technician was ordered and they were actually able to make an appointment, it was a two week wait. And then they ordered the part which was another two week wait. And then they made an arrangement to come and do the repair but the part was not in. It has not been a good experience.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Verified Customer

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Raven Gretna, LA

They are very quick, efficient, and timely which is helpful. There was a time when there was an issue with the water heater and they were able to get someone to assess it and replace it within a week in a half.

3 years ago

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James Griffin, GA

I hadn't have any problems. Recently I had a plumbing issue and they sent a certified plumber and he corrected both my problems and he was very nice and dressed well and was very communicative, so overall it was a good experience. Not all of the people they send are great.

3 years ago

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Verified Customer

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Stephanie Saint Louis, MO

The service was very good compared to other companies I have used in the past. When I contacted them, the response was rapid and getting someone out to make the repair was also very rapid service.

3 years ago

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Verified Customer

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Joseph Augeri LA Vista, NE

I had to have two items repaired. The washing machine was repaired very fast, but the refriger took almost three weeks before someone came out to repair it. This one I was not happy about.

3 years ago

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Verified Customer

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Josie Kassley Macomb, MI

I was not happy with the replacement cost given for my expensive dishwasher, however, the service technican was wonderful. I unfortunately, had to make a 2nd claim. The wait time for service is troublesome. I am not sure if my appliance will make it.

3 years ago

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Verified Customer

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Cheryl Hamm Paragould, AR

Refrigerator started making loud noises. Called immediately and filed claim and that day had an appointment set for the next week. Work was completed professionally and quickly. I feel great peace of mind knowing I have Choice having my back

3 years ago

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Verified Customer

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Kevin Gordon, GA

The are just one of the number of companies that cannot handle the demands in this Colorado Springs area due to lack of qualified techs, including contracted companies. Which they hide went soliciting membership. I have lost hundreds of dollars of food because of they along with Cinch, Sears Home Warranty. These companies all give weeks of poor response to emergent refrigerator repair and offered apologies not results while still getting paid. The unfortunate thing is without any coverage one can pay pretty high cost for repairs. this they know so they abuse clients. I am subject to finding another but with the same concerns.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 19th, 2022

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Verified Customer

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BRENDA ESCHBACHER Boise, ID

Service problems. Dates and times of appointments are made by CHW and not bye the repair company. One company wasn't coming the date given at all and another refused to come out until CHW had a supervisor call them. CaHW was to contact the later company but it's been over a week and I've heard nothing. Customer service didn't address these problems but stated they would contact the company to get things cleared up.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Nancy Beaumont, TX

They increase prices with NO notification. If the company decides to increase fees they should notify customers. All of a sudden my monthly cost would increase. When needed I wasn't aware the service fee increase over doubled the original cost. I understand prices will increase especially during these difficult times, but we should be made aware to make our financial decisions to keep the service.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Robert Smoots

Took 10 days to get someone here to look at my AC issue. Way too long!

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Sherri Loney

I have used CHW for over 10 yrs. Most of the time, I have had a very good response and the service techs have been excellent with only one bad experience several years ago, which took a while but was finally resolved. In a separate and my biggest issue was with a disputed claim (only happened once). While I was assigned an arbitrator to review the decision on a denied claim, the individual NEVER returned my calls or emails for requests for a more complete explanation of the denial of services.

3 years ago Edited January 10, 2024

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Verified Customer

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Tamara Gerardi Hernando, FL

Fast claim service. We needed help with an appliance and they set us up with the appointment the next day ! Always friendly and quick to respond. Best warranty company I have ever had.

3 years ago

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Verified Customer

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Laverne Marks Warwick, RI

They are so easy to work with. The replied to my request for service the very day I sent it in. They had a plumber at my house the next day. He was able to contact Choice and do the work then!

3 years ago

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Verified Customer

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James Gerhard Tyler, TX

Choice Home Warranty protects us against costly repairs. However, Choice has difficulty sometimes finding technicians to service our area depending on which service is needed. Also we sometimes experience long response times, particularly if parts need to be ordered. If Choice chooses to replace an appliance, it is up to us to have it installed or install it ourselves since Choice only installs systems.

3 years ago Edited January 10, 2024

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Verified Customer

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Jennifer Coman Jackson, TN

I was impressed with easy it was to contact them and set up a time for a technician to come out. The service technician was very thorough and explained everything throughout the repair of my garage door!

3 years ago Edited January 10, 2024

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Verified Customer

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Daniel J Foley Rio Rancho, NM

The statement that appliances will be repaired or "replaced"is very misleading. The fine print says that at "their option"they may pay cash at for a replacement based on "their"costs. The price they can buy an appliance is considerably lower than the retail cost of any appliance. For instance if your dryer goes out and the cost to repair is high (any amount over "their"cost) you will be offered that low ball figure. On a recent incident our dryers timer malfunctioned the repairman said the cost to repair would be over $700 a new dryer in a 50 mile radius ran $545. We were offered $353 ( their cost ) after haggling they ended up offering a $458 gift card from Lowes that came 30 days later.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Dhaval Herndon, VA

Too happy that they are offering the best quality service. They provide me good service whenever I need help. They are always on time. They have good connections. They are hands on. They are the best in the business.

3 years ago

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Verified Customer

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Mindy Austin, TX

They respond right away. Like they are really quick. They explanation are always really clear. I don’t have to call them back with questions. I have a friend who had American Home Shield and she has told me nightmare stories about that company so I am happy with Choice Home Warranty. Their technician showed up and repaired the dishwasher.

3 years ago

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Verified Customer

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Anonymous Douglasville, GA

When I renewed with them I was pleased with the deal they offered me. They come on time and set an appointment immediately. When my sink was leaking, they replaced the faucet the same day they came out.

3 years ago

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Verified Customer

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Mihwa Centreville, VA

We had a problem with the garbage disposal and called choice home and they replaced it with a new one. They always respond fast. They send a technician right away. It is simple to get things repaired.

3 years ago

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Verified Customer

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Pavan San Antonio, TX

They are at the mercy of the contractors, most of them are very good but some aren’t responsive at all and that can reflect on their customer service. They were pretty prompt when the heating went out but the contractor was not up to mark. Still most do a decent job.

3 years ago

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Verified Customer

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Sharon Ft Mitchell, KY

The people that have come here have been very polite and everything has been fixed properly. We haven’t had any problems. They came when the water line busted in the fridge and fixed it. I have been happy with the people.

3 years ago

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Verified Customer

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Felicia Houston, TX

Choice Home Warranty is reliable and dependable. Recently my toilet was leaking and they fixed it. They try to get to you within 24 hours if they can. I like the service. I like the workers that have come out.

3 years ago

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Verified Customer

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Anonymous Ashburn, VA

My dishwasher wasn’t working because it had a broken panel and I called choice and they sent a representative within a week to check on it and they ordered a part and made a follow up appointment. Everything is functioning now. It works perfectly fine.

3 years ago

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Verified Customer

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Anonymous Palatine, IL

I am not a handy person so this makes sense for me. It is very affordable. The last experience I had wasn’t the greatest. It is coming up on a month waiting for a part. When I called them, the rep was able to give me an answer.

3 years ago

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Verified Customer

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Anonymous Houston, TX

They are very active and very effective. There are no delays whatsoever. They got the job taken care of. Everything is good. They have experienced people who know exactly what they are doing.

3 years ago

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Verified Customer

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Jacqueline And David Quinton, VA

They definitely have the best value for what you get covered. Everything went well when we had problems with the microwave. They sent someone and he fixed it. They’re willing to help and work with you.

3 years ago

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Verified Customer

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James P Kueck Green Valley, AZ

I call them - they send a reputable service tec to check it out. After a few days the local tec gets authorized to purchase the parts to do the repairs. The tec calls back and sets a day and time and the repairs are made.

3 years ago

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Verified Customer

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Mark Royse City, TX

Quick to respond, fair in their assessments. Technicans that respond are professional and knowlegeable about the products they service. Choice responds quickly on repairs and follow throughs on repair.

3 years ago

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Verified Customer

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Colette Coffey Euclid, OH

I have to say, Choice Home Warranty has made it possible for me to afford to stay in my home. I thank God for their services, and the timely manner in which they carry out that service.

3 years ago

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Verified Customer

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Allen Triba Hemet, CA

Made our first call to Choice Warranty for our water heater repair about a month ago. The response was quick and repairs made a week after diagnosis. They were courteous and professional. Very good so far.

3 years ago

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Verified Customer

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Joanne Lynch Center Valley, PA

They sent plumber the following day. Plumber was excellent. I needed a part for sensor kitchen faucet and the plumber took care of ordering part. Part sent directly to me. Choice Warranty called to make sure I got the part

3 years ago

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Verified Customer

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ada surles New Market, AL

fix the problem and was fast to respond got it right the frist time.i would highly recomend choice.if they keep up the good no great they will be very hard to beat.so far i believe that choice was the right choice.

3 years ago

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Verified Customer

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Thomas Wittig Milwaukee, WI

Received quick response and next day service appointment. Service tech (John from Sears) was excellent. I cannot think of anything that could of been done to make the experience better. Outstanding.

3 years ago

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Verified Customer

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Bonnie Gulick Greenfield Park, NY

Service technician they sent out to repair my heating zone was very friendly and professional and took care of the problem. Would have rated it a 5 except it took two days to find a service company, but since it wasn't an emergency it didn't matter too much

3 years ago

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Verified Customer

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Yvonne Coleman Florissant, MO

I moved into my new home and within weeks time the water heater stopped working. I called Choice Home Warranty and they asked what happened. They sent someone out and assets everything . I had send in a copy of my home inspection to them:

3 years ago

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Lauren Dallas, TX

Once they entered into a partnership with Sears, the service and process got much better. But still, every time we need help, it takes time for someone to come out. Then it takes more time for the person to get approval from Choice to do the recommended work. You try going through this when your Air Conditioner is out during a 100 degree summer or your refrigerator is broken. On average we are suffering around three weeks with the item being down to being fixed, and it is usually upwards of a month. Often the quality of work comes up time and time again for it not being thorough. The process is very convoluted. The Sears team has gotten a lot better. Also, why is there no app to use? What do I have to put my policy number in time and time again? Why can we never talk to someone on the phone or have a chat function? Communication is severely lacking.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Jeffery Orlando, FL

It be had no problems . No issues at all. Customer service has been very good. I go online. I put my claim in and get a response and service from them. I've got nothing but positive things from them.

3 years ago

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Verified Customer

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Clayton Henderson, NV

My dishwasher was not working properly and I called them and they were out the next day, which was a Sunday actually, and fixed the problem within an hour or so and was great. They're very prompt and responsive.

3 years ago

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Verified Customer

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Janetlynne San Tan Valley, AZ

The air condition fan went out. I called them they responded quickly and the company that came was great and they took good care and they were prompt and efficient. It was quick response good service.

3 years ago

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Verified Customer

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Joe Belleville, IL

Good customer support once you get somebody to talk to you. However it can be a little bit challenging at times getting to that point. The one time that we needed our warranty was with the heating system and they sent like seven different people out due to a lack of communication.

3 years ago

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Verified Customer

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Betty Spring, TX

I only ever used it once and they able did a good job. My garbage disposal went out and they came out and it needed to be replaced and he replaced it right down the side. They were very prompt in getting someone out.

3 years ago

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Verified Customer

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Cora Taylors, SC

Choice always responds within 24 hours to let you know whether they have found a contractor to resolve your issue or not. The monthly rate for the plan is reasonable, and the per visit out of pocket cost is also very reasonable.

3 years ago Edited January 10, 2024

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Verified Customer

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Irvin DE Bary, FL

We had a problem and we called and they came right out and the guy knew what he was doing and he fixed it up, cleaned up his mess and everything. He was very personable and he knew what he was doing.

3 years ago

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Verified Customer

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Tina Saint Louis, MO

Service is great. They are very positive. They are courteous and helpful. I have no complaints. I have had nothing but positive experiences. They replaced my dishwasher went they couldn’t fix it.

3 years ago

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Verified Customer

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Tasha Chicago, IL

I am able to get an appointment within a couple of days when I put in a request. I needed it for the dishwasher. The technician was able to come out within a day or two. They were able to fix the issue. The service was good.

3 years ago

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Verified Customer

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Randy And Stacy Pensacola, FL

I’ve used it about three times. To repair the dishwasher and the fridge and the air conditioning system. A rep is always available. They answer the phone when it rings. They are very prompt getting issues resolved.

3 years ago

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Verified Customer

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Chantel Casa Grande, AZ

Everything seems great so far so good. Choice honored the claim for my dryer even though I did not see the manufacturer information. The appliance was fixed. They were quick to respond.

3 years ago

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