Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Dewayne

I had mixed experiences with customer support. One issue involved a clogged drain that was denied coverage, costing me out of pocket. However, a recent dryer handle replacement was handled quickly and efficiently, with prompt service and resolution. Overall, the service quality varies, but some repairs are addressed swiftly.

1 year ago

check_circle

Verified Customer

star star star star star_border

Vicki

I had a frustrating experience with customer support. They seemed confused and unhelpful. We called because our dryer broke, and while they initially assured us of coverage for a clogged drain issue, our claim was denied, leaving us to pay for the repairs ourselves. Overall, not satisfied with the service.

1 year ago

check_circle

Verified Customer

star star star star star_border

Shawn

I had some issues with coverage on certain claims, but their response time was impressive. We had multiple units, primarily air conditioners, and one technician visited regarding the garage door opener but offered no real help, just suggested replacing it. Overall, I appreciate their quick responses but feel more thorough assistance is needed.

1 year ago

check_circle

Verified Customer

star star star star star_border

Asit

I had a mixed experience with my warranty service. Communication was minimal, and while the technician did a great job fixing my heat pump, the warranty claim process was disappointing. I was promised a replacement for my broken oven but only received a gift card, which is far from adequate. Overall, I feel let down by the service.

1 year ago

check_circle

Verified Customer

star star star star star_border

Felisa

I had mixed experiences with customer support. While I received prompt service for a recent issue after filing a claim online, I faced disappointment when my warranty claim for sewage stoppage was denied. As a result, my drainage issue remains unresolved. Overall, my experience has been frustrating.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Janice

I'm a little disappointed in the plumber they chose to fix my garbage disposal..they wanted to let me make a week before they could come..with all the plumbers out there they could have gotten me one that would have come out sooner.i ended up calling my own plumber who came out same day and fixed the disposal ..I should be getting the 85.00 I would have given to one of their plumbers back.. so I will give them one more chance to prove themselves before I cancel with them.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

joveno celino

1, Because I filed a toilet plumbing service last 10-13-3024 and again last last 12-26-2024 but it is NOT yet fix until now. 2. Also , I filed a claim to repair the dishwasher last 8-8-2024 and again last 12-26-3024. They emailed me to give certain amount to help me buy a new one but I have not yet received the money. I WILL APPRECIATE IT VERY MUCH IF YOU CAN FOLLOW IT UP. THANK YOU SO MUCH Joveno C

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Daryl

Your contractor never even call so you advised me to get another Plumber so I did it was never explained to me to take pictures will in the house my Plumber said it was leaking so he replaced it if I would have taken pictures of the water heater after disinsemble where the leak was in the back of the water heater where I could not take a picture and call you you would have ok the new heater but instead I took pictures of my bad watetheater outside there for you have denied the claim what is wrong with this picture

1 year ago

check_circle

Verified Customer

star star star star star

Carolyn Thrasher

From placing initial ticket repair request to the local plumbing company coming out was an excellent experience & no issues on my part. Very happy I had Choice Warranty to cover my water heater!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Harold Weisstein

I have had a Choice Home Warranty for about 5 years. For the most part, the level of service has been ok. On a few occasions the tech company they use has been a bit questionable. The last service I had on my HVAC they allowed me to pick my own vendor as the previous service call took approximately 3 months to get resolved. I paid the vendor upfront and received reimbursement from Choice within the 30 day time frame they promised. Very good!In the future, this is the way I will go as I can get a local vendor there on a timely basis and not wait 3 months for the fix.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Eileen

I have had this company for over 10 yrs and the Service WAS very excellent until this past year their service has sent out service people who did not seem to know their JOBS I've had to call. And get another repair person out that Was a factory rep. And did the repairing, I would not. be as eager-to recommend- this company until they get better repair people who have had their credentials checked out I will wait to sign another contract!!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Gloria

At this time, I am not satisfied with the service that I’m getting from Choice Home Warranty. My mashing machine has been broken since November 6th 2024. Service workers have been out at least four times. Each time they came out they put a new part on the machine, it still doesn’t work. A service person came out on New Year Day (afternoons) and put another part on that was ordered. The machine still is not working. I just want CHW to cancel the washing machine out so that I can purchase anew one . At this time I’m very frustrated with Choice Home Warranty to the point of canceling my service. I have been with them since about 2017. I’m ready to let them go. I’m dragging clothes to the laundry mat, which is no fun for 3 months. I’m about to be done with Choice Home Warranty.

1 year ago

check_circle

Verified Customer

star star star star star

Betty Davis

I called about my refrigerator making a noise and didn’t take long for the repair guy to come check it out. He found it was just a minor adjustment with the fan. I was very happy with being able to fix that problem.

1 year ago

check_circle

Verified Customer

star star star star star

Melvin L Shoulders

Freedom Appliances arrived early did trouble shooting on the garbage disposal isolated problems got authorization from Choice warranty Garbage disposal was fixed within 2 hours after arriving. Great service Job Well Done

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Judy Hyman

Choice Home Warranty has a problem in our area in getting AC/Heating technicians. Eventually (3 weeks to 2 months), we finally got to get our own technician, with a promise of reimbursement, which we got in 30 days. Our technicians each time said & reported that we needed a new unit. After jumping through many hoops the first two times, we got reimbursement for them to add Freon, which lasted only a few months as the technicians said would happen. The third contact to them, they found us a technician, who also said we needed a new unit. Choice Warranty wanted another opinion (or estimate), but couldn't find another technician in our area. It went again to us getting a technician and a promised reimbursement. The limit for AC/Heating repairs has a limit of $3000 in their policy, which was partly used up with the first 2 visits, so Choice Home Warranty approved to pay us the remainder left, leaving us to pay about $5000 out of pocket. They should have just gotten the new unit when first diagnosed. Since we have this warranty for a few more years, we'll see how well Choice Home Warranty works for other appliances that may go out. At this point, we would not recommend this warranty to others.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Rick

When an appliance is beyond economical repair, I don't like the replacement offer that doesn't at least meet minimum cost to replace unit, a gift card that is given and then additional fees taken out of that amount. Basically, you are getting about 70% of funds needed to replace and even less if you have a higher end model. I don't like how long it takes to get a repairman out to look at the problem, and/or the repair folks who never show up or claim they did, and then claim the customer missed the appointment (a lie).

1 year ago

check_circle

Verified Customer

star star star star star_border

Nick

Prompt response to my claim, the technician seemed to evaluate the issues quickly. The issues I have with the resolution is that the amount for the replacement doesn’t see enough and it’s been better than 2 weeks and haven’t got my credit from Lowe’s yet

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

David

Have used them a few times. Appliance repair has been good. But the nickel and dime on the A/C repair was a joke. Compressor went bad because of the evaporator fan was operating substandard but running so you decided not to repair it. Which meant the new compressor wouldn't last. Living in a desert climate being without a/c is not intelligent. So I replaced the entire unit out of pocket. Then I had a shower value replaced because it wasn't allowing proper water flow. The plumber cross threaded the valve which caused it launch across the shower enclosure and flood the bathroom. When they came out to repair it they had to cut a hole in the wall to accomplish the repair. Getting the hole repaired took forever finally had to locate a wall repair person on my own. Then you dragged your feet reimbursing me. The last item you repaired was my ice maker in the refrigerator. That was excellent and the company was fantastic. So over all I give you a 40% satisfaction rating.

1 year ago

check_circle

Verified Customer

star star star star star

Patriciawilliam

Everything went on tim. parts had to be ordered and they came on a day that they were supposed to ...and the repair person came back when he was supposed to ....everything was done very very well

1 year ago

check_circle

Verified Customer

star star star star star

Dianne Simon

They were very nice and professional no waiting to file my claim. I was called the next day and my appointment was set he came did what he needed to do and left. It was a great experience thanks for your hard work and help.

1 year ago

check_circle

Verified Customer

star star star star star

Susan

My request was immediately responded to. I actually made an error in thinking my heating wasn’t working so I didn’t get to follow the service through, BUT the customer service was outstanding.

1 year ago

check_circle

Verified Customer

star star star star star_border

Erica Nicole

I appreciate the swift action in getting my claims approved and work done, I was taken aback that when I found out additional work is needed on top of the work I was having done. This will come more money, as a first time home buyer it would be nice to have everything taken care of off the top.

1 year ago

check_circle

Verified Customer

star star star star star

Gale

The HVAC guy that came was awesome!, He is very knowledgeable—an expert at what he does. He explained many things to me and he is a very pleasant person. He knows his stuff.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Hemant

Technitian was completeunprofessional. Right at the start of work on my cloth washer, he asked for my help for moving washer then when water started draining on floor, he asked me for cleaning. The water odor was so bad not sure why I had to do it. Then he called his manager a couple of times doing video call showing the issue. He wanted confirmation from his manager what the issue could be and what to do next. They talked in a non-English language and I can't tell what they have talked. Why not English since we are in USA? Also, while asking on question on Choice Home warrany website, normally the response is from a Robot. I have been waiting for an approved checkand it is over a month now and it is not received yet.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Maritza Romero

Actually, I’m considering changing warranties again. I left to come to you because I had issues with them and not looking out for my best interest but their contracted providers. I had them come out twice for my garage door opener. I recently I had you guys come out. I was told that the only thing you approved to be fixed was one of the three issues.that needed repair. I had not been negligent in anyway, because the other warranty had come to take care of the other problems. I am not willing to be paying a substantial amount of money to not get the service I pay for. While you gave me a discount for having had been a previous customer to another warranty, it is of no use to me if insured items will not be fixed.

1 year ago

check_circle

Verified Customer

star star star star star

Joyce Butts

Service was quick and done by a very knowledgeable technician. He actually knew what was wrong with my range and fixed it with no part’s needed. I’m hoping this will continue if I have another claim.

1 year ago

check_circle

Verified Customer

star star star star star_border

Dan

Timely to respond and schedule a technician who was great! I did not like that I had to pay extra to replace an existing fixture with something that was either of the same quality or better since CW only does “builder grade” (read: basic) replacements.

1 year ago

check_circle

Verified Customer

star star star star star

Emilio

i’ve used them 3 times so far, each time was no hassle. This last time was the water heater, big job, no worries. Job was done fast and it didn’t put a huge dent in my finances.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Thomas

it took several weeks with multiple workmen to get everything handled as each of the 5 service calls required a different repairman, and also cost me $75 per person. also, the other negative is that Choice Home Warranty would not put both AC repairs on the same ticket as they claimed only 1 item per ticket, so I had to pay an additional $75 for the AC repair man to come back at another time when he had the ability to fix both units while on the same trip. A bit of a rip-off the way it is structured.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kamalakar

Choice Home Warranty provides good customer service overall. However, there seem to be some issues when it comes to paying for repairs or replacements, as they only cover half of the price. Additionally, the eGift card takes around 30 days to arrive, which can be quite a delay.

1 year ago

check_circle

Verified Customer

star star star star star

Michael

After trying to get this repair completed for over 1 year Bri helped me! Yacoub came to the house and after a couple visits the repair is complete! Excellent professional service by Bri and Yacoub!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Ken

I've had a good experience with customer support; they're always available to help and send technicians promptly. I recently used my warranty for my washing machine, and it was fixed without issues. However, I did have a problem with a plumber sent for a clogged faucet, as the job wasn't completed. Overall, support is reliable, but service quality can vary.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kelvin Cintron Silva

Saving money for a service that can cost hundreds of dollars, is worthy. Not only that but some parts of the appliances are expensive. That comes included with the service. I have to say that this is the best decision I made

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Sandy

I don't like the fact that there aren't Vendors close to my location. It took a ridiculously long time for my claims to assigned. Based on what my Sales rep explained to me when I was considering purchasing a Home warranty, I expected swift attention and repair/replacement to claims submitted. In fact, I'm STILL WAITING on a resolution to my last claim placed on 10/17. STILL HAVEN'T RECEIVED the egift card from Lowes for my washing machine.!! Customer service has been of NO help. Their response to my inquires is to wait until NOVEMER 26TH. If I haven't received it by then--- call back. WTH???????!!!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Viviana Castano

I had different things wrong, the companies that came for the AC and the Electrical. They were amazing very professional and helpful walked me there everything and provided hints to keep up with maintenance. Now the gentleman that came to fix the dishwasher and the fridge. The complete opposite he was arrogant hard to talk to he talked down to the customer like if we were incompetent, and didn’t understand what he was saying. Since he arrived he was in a rush to just get out of the house. He almost didn’t even turn the breaker back on and I had to remind him.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Patty Rogers

My microwave was having issues. The first person they sent was a "no show". After a phone call to the contractor at 5:30, I was told they would be here by 7:45. NO SHOW, NO CALL. Then Choice Warranty had a difficult time locating another contractor. (I live in NJ, not in the middle of a National Forrest). When the second repair person came out, they explained it needed a new panel. Apparently that wasn't in stock, and backordered. Choice Home Warranty told me it was because of a power outage. I explained I have a whole house protector for that. After going back and forth, they agreed to give me a Lowes gift card for $190. I had NO CHOICE as to where I could use the money. The replacement for my microwave is about $350 on sale. Plus I paid $85 to the repair company. I took their offer, but feel it wasn't a good choice on my part. I'm sorry I took out a 3 year warranty.

1 year ago

check_circle

Verified Customer

star star star star star_border

Sherry

Like the company very well. Dislike talking to a person is very difficult. And they still owe us money for our microwave. They were unable to fix it. Parts not available. Opted for "reimbursement" to go towards new microwave. Been almost a year. Still waiting on money.

1 year ago

check_circle

Verified Customer

star star star star star

Lorraine Bullis

I did have some difficulties getting through. I was told they would call me after leaving my number. Never got that call. So I started the process over. This time I had no problem getting help.

1 year ago

check_circle

Verified Customer

star star star star star_border

Christy

Good company but follow through by service company was lengthy. Very kind and knowledgeable repairmen. They knew what my washer needed and repaired it with ease/confidence. The arrival of one of the parts was lengthy. When I called Choice about my concern, the part was sent overnight!!! Grateful!

1 year ago

check_circle

Verified Customer

star star star star star

Ronald

I appreciate the peace of mind of knowing I can get a technician out quickly to resolve my household issues. Have used from oven to a/c to garage door opener. Problems resolved 4 times out of 5.

1 year ago

check_circle

Verified Customer

star star star star star

Judith

Choice was very supportive and helpful. The technician was prompt and I felt comfortable having them in my house. Whi h is extremely important to me, because I am elderly and recently widowed

1 year ago

check_circle

Verified Customer

star star star star star_border

Arrold

I had a frustrating experience with the vendor they sent to my home. They replaced my garage door opener with an inferior product that isn't compatible, and they refuse to help. On a previous call, although they responded quickly, the technician didn't do the job correctly, and there was no follow-up. Overall, I'm not satisfied with the service.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Tina LeBron Tucson, AZ

I had a frustrating experience with my dishwasher repair. Appointments were scheduled but no one showed up, leaving me in limbo. When I used the warranty, the contractor set a late evening appointment but also failed to arrive. It was disturbing to prepare food thinking they would come, only to be let down. Now I understand the importance of confirming with the contractor.

1 year ago

check_circle

Verified Customer

star star star star star_border

Gloria

I had a generally good experience with Choice Home Warranty, though there was one situation that could have been smoother. I faced an issue with my bathroom plumbing, and while there was some back and forth regarding coverage, we eventually resolved it. Overall, my satisfaction has varied, but I appreciate the eventual resolution.

1 year ago

check_circle

Verified Customer

star star star star star

Lieutenant

I had a very good experience with customer support. I recently used their service and they are providing me with a new appliance. I'm currently waiting for the check, but overall, the process has been smooth so far.

1 year ago

check_circle

Verified Customer

star star star star star_border

Thomas

I had an issue with my air conditioning not working for a couple of weeks. When I reached out, the representative was apologetic but it took too long to find a contractor. Eventually, they assured me that someone would come to assess and fix the equipment. Overall, the response was okay, but the delay was frustrating.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Bert

I had a mixed experience with their service. One time, they refused to repair my washer, citing a pest infestation due to some valve cards, despite the fact that the issue was unrelated to any pests. The washer was quite old, and I felt they should have considered that. I'm currently facing ongoing issues with my air conditioning as well, which adds to my frustration.

1 year ago

check_circle

Verified Customer

star star star star star_border

Mathewkutty

I found it challenging to connect with someone in person when I needed assistance, as it's often hard to get a response. However, my last experience was positive; everything went smoothly, and I received timely follow-up the next day. Overall, the service works well when I reach out.

1 year ago

check_circle

Verified Customer

star star star star star_border

Mindy

I had a decent experience with the service. Although I hadn't used it in a while, when I did, everything was completed satisfactorily. They were very responsive and made an appointment promptly. There was a minor issue with parts, but overall, they handled it well. I would recommend them for their efficiency.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I had a great experience with their customer support. They were responsive and resolved my warranty issues quickly, with a contractor on-site within a day or two each time. Overall, I was very satisfied with their service and would recommend them for their efficiency.

1 year ago

Choice Home Warranty Reviews