Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Sandra Goldman

I was very impressed that they worked with me on a monthly cost because I am 70 years old and on a fixed income. I said I couldn't afford the original price so they worked with me on a much lower price that I could afford. I just signed up for the warranty so I have not had too use it yet.

6 months ago

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waneta king

i used the reimimbursemant plan. it was a little confusing. a representive told me one thing and another gave me different information about the same question. they were not very friendly. the hvac tech had the same problem. have yet to receive information about receiving the reimbursement. the sales person lied about how much would be paid on each servvice call. not every service is is paid 100%

6 months ago

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Harry E. Roanoke, TX

6 months ago

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Ellie Tymer

Just had our refrigerator repaired by Ivan from Troubleshooting Services. He did a great job, and cleaned up extremely well! Choice was able to assign someone to get our repair done quickly. Choice's subscription rates are reasonable, and they communicate well. We are confident they will fix things that come up in the future.

6 months ago

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Anna

I am doing this 5 start because I choose this for my own personal reasons….I call went I was in need and they help me right away on the phone it took 2 weeks for the laundry machine to be fixed but it was fine with me just to be patient and wait…. I paid $80.00 on the first visit I think it’s the way it should be.,,.thanks

6 months ago

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TLC Account

It was a great experience. I was skeptical at first, but I called and put in a claim, paid the deductible and scheduled the repair, and everything is done with no problems or issues. I’ll see about a couple more claims and if everything goes fine again I would probably get this for all of my properties..

6 months ago

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K. T.

I liked that they made it right by giving credit for the service fee since their car gave incorrect coverage info stating circuit breaker overloads were covered when they were NOT covered. Although it took a lot of time, arguing, phone tag and lots of time on hold before they gave the credit. They gave many no's at first and lied about pulling the tape of my conversation with the csr that made the mistake, initially. In the end they made it right thankfully. The service request I used it for was for my GE washer that had a broken belt and clogged fabric softener cup. The appointment given was over a week later so my laundry piled up and it was impossible to get a closer appointment time and they didn't seem very interested in helping me get a sooner appointment either. The tech fixed the issue though plus explained and showed me how to unclogg the fab softener cup if that happens again. What I didn't care for was how the check left when he was finished and waited till after he was gone to call me to let me know he was finished and explain a few other details that I really couldn't make out because the phone connection wasn't the best. I'm not sure why he did that and why he wouldn't call me when he was done then leave after talking to me so that part I thought was weird and unprofessional. I should probably give a lower score but because he fixed the issue no nonsense and the claim process was fairly easy plus the service fee was zero for me I think it deserves a three at least but they don't like to cover or follow any of their coverages Plus credit for that service fee even though they're on the wrong no matter what anyway you really have to pull teeth to get them to honor what they agree on and what's right which I think is very very wrong of the company and it doesn't look good therefore I'm not renewing my policy with them.

6 months ago

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BERRY BROWN

I was in a tight spot with having no water in my house. I was desperate to have this resolved quickly (for obvious reasons) Tamika at Choice is a SUPER STAR and made sure things where handled appropriately and to my satisfaction. Tamika is a tremendous asset!

6 months ago

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Richard Turk

I called and a technician was out the next day. He diagnosed the problem with my washer. He submitted his diagnosis and the same day they responded to me and told me what their decision was and I was well pleased with the ease and speed of being a member of Choice Home Warranty.

7 months ago

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Nancy Bracken

They advertise if the appliance, HVAC, etc. cannot be repaired they will replace it. That’s simply not true. They will pay half of what a new one would cost. However, they are very easy to work with and do everything they can to keep you as a happy customer. The service company, Simplicity Services, they sent to get my air conditioner going was very good. They were on time, made the repairs in amazing time, changed the filter, and checked the output for a good amount of time. Josh was friendly and very knowledgeable!

7 months ago

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Kapil Ahuja

I have been the customer of choice from last 4 years now. I will say they have exceeded my expectations. None of my claim have been denied or delayed due to financial reasons. They have always sent a qualified technician to my home.

7 months ago

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Nii

Technician was on time, knowledgeable and customer friendly. He knew his work was able to locate the problem affecting the functioning of the dish washing machine in a short time, about 15-20mins. He explained the process and went ahead to fix the problem.

8 months ago

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Sue Gottesman

first - Best Company needs to incorporate into their code that multiple reviews can be given because multiple claims can be made and each claim should be rated. Best Company sent me a link after a HORRIBLE experience with Choice about replacing my microwave - in which they offered 1/3 of what a replacement costs AND they DON'T Install it! and I STILL HAVEN'T GOTTEN MY CHECK. However, for my last claim for my garage door opener, the technician was able to fix it and all I had to pay was the service charge. The technician did say that choice wouldn't cover it if it broke again if i didn't also have an uncovered service of balancing done - so i paid for that - not sure if i was duped but I do have an extra wide garage door and it made sense. so i did it. but the point was that CHOICE was 5 stars on this claim. the best I can do is give an average rating I supposed, because each claim is handled differently and should be rated thus.

8 months ago Edited June 6, 2025

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Mike Hesterberg Production Manager - DeVol DBR

My air conditioner did not come on when we tried in on the first hot day of May. I made the claim on line at the end of the day and with in 24 hours, we had our air conditioner fixed. The service provider was prompt in returning our request and he was here over an hour, diagnosed the problem, had the part and made the repair. Thank you

8 months ago

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Michael Collins

Customer service was outstanding! I spoke with Adam, and he was patient, very professional and courteous. He walked us through the entire process and answered all our questions completely. The coverage is very affordable, and we think this will be good for us! Thank you, Choice Home Warranty!

8 months ago

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Doug

I emailed my washing machine problem in and received an appointment within 2 days. The repair man inspected my washing machine and ordered new springs. He returned and repaired my machine the next week. Very satisfied with response and repairman.

8 months ago

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Verified Customer

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Travis

I like they quick to respond within 24 hrs but sometimes don’t use locally owned businesses because of the pushback the local companies get for payments. Each issue I have had though has been resolved but not without some pushback of my own to get the right paid services.

1 year ago

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Verified Customer

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John

Choice home warranty is one of the best on the market the only issues we have found with choice is it has been 30 days on getting my heating system fixed in the coldest months of the year they have dropped the ball. If it wasn’t for my heating system. They would’ve received five stars.

1 year ago

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Verified Customer

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Gary

The surprises of the “fine print” can be shocking. We were without hot water for 11 days while we had visitors staying with us. The customer service employees did not understand the seriousness of our situation. It was a problem for us that Choice Home Warranty only had one contracted company in our area, and they had problems which could have made our situation much different if there had been another business.

1 year ago

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Verified Customer

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Melody

I have had choice warranty for over 5 years now and have been very pleased. It has saved me several times from having big appliance replacement bills. I believe in them for sure. The customer service is excellent.

1 year ago

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Verified Customer

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Greg

Not receiving a contract at the start and being told certain rules apply that were never revealed before the fact such as partial payment for choosing the option of using a non-member, when members are not available. Overall, the consumer rankings say I'd be more unhappy with other warranty companies. I believe those rankings.

1 year ago

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Verified Customer

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Myron Herndon

Original claim was denied. Claimed the tie line was leaking. It was not. They said I could try and disprove their theory. My regular ac guy said it was the evaporator coil. I also hired a third party ac technician to make a thorough inspection. He provided a written report that the tie line was not leaking and the problem was the evaporator coil. They ignored his report. The manufacture’s warranty covered the part (about $1700). They had stalled for a couple weeks and the temp was averaging 95 degrees. I went ahead with repairs. Both of the ac companies provided photos of the repairs. They denied this. I asked for an acknowledgement and that’s when they erased the tx thread and closed the file without a reason. Once we replaced the evaporator coil, our AC worked perfectly and is still working. I am still a customer, but I don’t know why. Is 2 stars too much?

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with my heating service. It took several days to find a technician, and even after they serviced my furnace, I still encountered issues that remain unresolved. Overall, I'm not completely satisfied with the service I received.

1 year ago

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Verified Customer

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Anonymously

I had an issue with my water not working properly, but the serviceman who came for my refrigerator repair was excellent. Although the repair is still ongoing, I'm impressed with the quality of service provided. Overall, a positive experience despite the initial problem.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the representative who explained everything clearly and was very knowledgeable. However, I haven't had much interaction with the service since my washing machine failed. I accepted a replacement offer, but I haven't had the chance to use it yet. Overall, I appreciate the assistance but look forward to trying the new machine.

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the support team; they were educational and understanding of my situation as a legally blind customer. However, my experience was marred by poor communication when my AC broke, leaving me in the heat for an extended period. Overall, support was helpful, but communication needs improvement.

1 year ago

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Verified Customer

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Joanne

I had a frustrating experience with the service. I was promised a certificate for a dishwasher purchase, but it took too long to arrive, leaving me to pay out of pocket. Communication was lacking, as I received no updates. Additionally, when my microwave broke, I was unsure about the status of repairs. Overall, the process felt slow and uncoordinated.

1 year ago

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Verified Customer

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Christopher

I've had a frustrating experience with my home warranty service. They refused to fix my oven due to critter concerns, despite no activity for years. My ice maker has had multiple technicians out and remains unfixed. Additionally, when my hot water heater broke, they couldn't send help until the following week and wouldn't reimburse me for self-repair. Considering switching services.

1 year ago

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Verified Customer

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Doris

I had a frustrating experience with my clothes washer. It broke down, and it took quite a while for the repair service to come out and fix it. This has happened before, and it seems like the wait for repairs is just the norm for me. Overall, I'm not satisfied with the service time.

1 year ago

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Verified Customer

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Jim

I had a decent experience with customer service, but the process was frustrating. My hot water heater leaked, and while they sent someone to check it out, I was told I'd have to wait days for a replacement to be shipped. I ended up buying a new one myself. I wish I had been informed about the shipping delay upfront. Overall, I'm quite concerned about the lack of support in urgent situations.

1 year ago

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Verified Customer

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Ganesh

I had a great experience with their quick and thorough responses. When my washing machine pump failed, they promptly arranged for a technician who diagnosed the issue without any hassle. The approval process was smooth, and everything was handled efficiently. No hidden costs, just straightforward service. Highly recommend!

1 year ago

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Verified Customer

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Richard

I've had mixed experiences with the service. Sometimes, I've received excellent local technicians, but often, they've sent people from far away, making it difficult. I struggled to get proper reimbursement for a damaged cooktop, receiving only a fraction of the cost. However, my last warranty experience with the washing machine was great, with timely service and an excellent vendor.

1 year ago

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Verified Customer

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Teresa

I had mixed experiences with Choice Home Warranty. While one representative was helpful in resolving my plumbing issue, I had to pay out of pocket. Scheduling was a hassle due to limited local technicians, leading to long waits. Additionally, my claim for a broken microwave was denied, forcing me to replace it myself. Overall, I found the service lacking.

1 year ago

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Verified Customer

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Newuna

I had a great experience with Choice. They were supportive and quickly resolved my issues with my dryer and air conditioning unit. The repair teams were efficient and did excellent work. I appreciated that Choice allowed me to choose a preferred service provider, which made the process smooth and hassle-free. Highly recommend!

1 year ago

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Verified Customer

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William

I had a mixed experience with my appliances. The support team was kind and helpful when I had questions about my washing machine and dishwasher issues. However, my dryer broke down, and while they offered a gift card initially, I needed a solution fast. Eventually, they agreed to send a check, but I wish I had known that option upfront. Overall, decent service but could improve communication.

1 year ago

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Verified Customer

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Connie

I had a mixed experience with the warranty service. Initially, filing a claim online was easy, but communication was poor when I called for a new claim; it took weeks to get a response. I faced issues with another service provider too, which was frustrating. After that, I switched to Choice, but even then, the repairman couldn't fix my heater properly, leaving me with cold air again. Overall, it's been a challenging journey with repairs.

1 year ago

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Verified Customer

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Laura

I had a decent experience with customer support, but they struggle to locate technicians for claims. I recently had my refrigerator fixed, but their replacement policy is misleading; they don't cover the full cost, leaving me to pay extra. I'm currently waiting on another claim and hope they can find someone for a minor repair.

1 year ago

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Verified Customer

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Zanile

I had a frustrating experience with customer service. The website is unresponsive, and responses to calls can take ages. I scheduled an air conditioning repair after surgery, but the technician who showed up was unqualified for my condo unit, leading to further delays and the need to contact multiple contractors. Overall, very disappointing service.

1 year ago

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Verified Customer

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Thomas

I had a great experience with this service. Their communication was excellent, keeping me informed throughout the process. They went above and beyond to find a technician for my heating unit when it broke down. I also had an issue with my washer's lid sensor, and they were quick to assist. Highly recommend!

1 year ago

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Verified Customer

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Pyrita

I had a terrible experience with this policy. They promised replacement costs for my dishwasher but only offered a fraction of what it would actually cost to replace it. They are untrustworthy and didn't follow through on their commitments. Additionally, their service was unreliable; they missed the first appointment and failed to communicate properly. Overall, very disappointing.

1 year ago

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Verified Customer

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Martha

I had a frustrating experience with my home warranty. They weren't clear about what was covered, and I often found myself in disagreements over it. When my refrigerator broke, the repair service was prompt and effective, but I've faced significant issues with other claims and received no response, leaving me to cover costs myself. Overall, communication needs improvement.

1 year ago

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Verified Customer

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James

I had an appliance repair experience recently, and I was very pleased with the service. The technician was helpful and addressed my issue promptly. They set up the appointment quickly, and so far, everything is working well with my microwave after the repair. Overall, a great experience!

1 year ago

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Verified Customer

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Carolyn

I've had mixed experiences with their service. They respond quickly to calls, but when my dryer broke, it took a while to get compensation. The amount offered for replacement was insufficient, and I'm still waiting for a decision on payment. Overall, the responsiveness is good, but the compensation process needs improvement.

1 year ago

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Verified Customer

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Charlene

The service was prompt, courteous, and professional, with good follow-up on my inquiries. However, I faced an issue where my last request wasn't covered, and despite reaching out for clarification, I didn't receive a response. Overall, my experience was mostly positive, but communication could improve.

1 year ago

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Verified Customer

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Lorna

I recently had my ice maker replaced, and the service was impressive. The repairman arrived promptly with the new unit, which was already sent after I provided the serial number. The whole process took about half an hour, and I couldn't be happier with the efficiency and professionalism of the service!

1 year ago

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Verified Customer

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Richard

I had a frustrating experience with customer support regarding my dishwasher. After waiting a long time, the technician initially seemed annoyed about coming out, but once he arrived, he turned out to be helpful. Overall, the service could improve in terms of timeliness and communication.

1 year ago

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Verified Customer

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Williamjulia

I've had a great experience with their service, especially when I needed my microwave repaired. They responded quickly and sent workers out to fix it right away. I've relied on them multiple times and they've always delivered excellent results. Highly recommend!

1 year ago

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Verified Customer

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Glen

I've had mixed experiences with support. They compensated me for a broken dryer, but the amount was insufficient for a replacement, plus the wait for an E-card was frustrating. I've also faced issues with my washing machine; they wouldn't fix it, leading to a partial refund. Currently, I'm waiting for repairs on my refrigerator, hoping for better service.

1 year ago

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Verified Customer

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Alan

I found the service somewhat lacking initially, as the staff seemed standoffish. However, when I had a leaking garbage disposal, the replacement was handled by fantastic technicians. Unfortunately, when my furnace broke, it took quite a while for someone to come out and assist. Overall, mixed experiences with the service.

1 year ago

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Verified Customer

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Sheri

I had mixed experiences with my warranty service. Initially, my dishwasher needed repairs, but they refused to fix it, citing high replacement costs. Recently, however, they successfully repaired my washing machine lid, which I appreciated. I'm currently facing issues with my heating in the rental, and I'm hoping for a quick resolution.

1 year ago

Choice Home Warranty Reviews