Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Gail Compton Katy, TX

Response time to requests was uniformly 5. Service technicians have been, so far, both professional and friendly. All work has been done quickly and claims processed expeditiously.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Chase Midland, TX

Choice did one thing well, it gave you the ability to do a reimbursement option. that was huge for us because the vendors and contractors ya'll use are sometimes terrible. I had to report the same plumbers over and over again, but if I had a plumbing problem ya'll would only send them. I was more frustrated by the fact I couldn't get any communication or help when I had issues, but when my warranty was about to expire, I got 5 calls a week and 2 emails a day from ya'll. Does that make sense? I wouldn't renew my contract with ya'll because no one wanted to help during my year of using your warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star star star

Maria Guzman Kissimmee, FL

Whenever I needed anything to be repair, they have taken action to any of our repairs. I have been tell friend, families and it might sound funny but even people that I don't know.

3 years ago

check_circle

Verified Customer

star star star star star_border

Maria McMasters Washington, PA

CHW was able 2 quickly take my claim & send someone out in a reasonable time frame. Although, on my fridge claim I was a bit upset that it took 1 month 2 receive a check 2 by a fridge. I had 2 go that long without 1. Other than that I'm happy with my warranty plan!!! Thanx CHW!!!

3 years ago

check_circle

Verified Customer

star star star star star

Cori Cessna Buffalo, MO

Just bought our first home in February and wouldn’t you know it, the AC quits during the hottest months ever! Called Choice Warranty and they had someone out within a couple of days! Flat fee-no surprises!

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Dean Slidell, LA

So far I have had 3 warranty claims. CHW personnel tried to deny my first claim on the leaking pipe for the washing machine. It was in the attached garage but they initially said that it wasn't in the heated/cooled square footage. They eventually took care of it after a bit of arguing. 2nd claim should be taken care of soon for the broken stovetop. 3rd claim was for a bad clothes dryer receptacle. The technician came out, took my $65, then said he'd be back with a replacement outlet. after 3 weeks of complaining and trying to track down the technician he finally came back He said he couldn't fix the problem and would have to "rig something up." I told him to leave. I hired an electrician who fixed the problem in 2 hours. Of course, CHW will not refund the $65 that I paid to the clown who initially showed up, nor will they pay for the electrician who fixed the issue even though I couldn't use my clothes dryer for 3 weeks. This company is pathetic..

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Ora W Ephfrom Flora, MS

They responded to my request for help with the problem where my washing machine was not spinning, I was not getting a complete wash. The person sent out, JayBees Appliance Repair was timely and handled the matter.

3 years ago

check_circle

Verified Customer

star star star star star

Cheryl Ellenwood, GA

Everything is done over the internet and it is done properly. I put a work order in and they come right out. I like using the same vendors. It is a fair prices based on the options they have.

3 years ago

check_circle

Verified Customer

star star star star star

Shelly Altoona, IA

Choice is a great company. I needed something and they were able to find someone. They are on it with claims. I usually have been pretty lucky though one time the company they sent out I did not have a good working with.

3 years ago

check_circle

Verified Customer

star star star star star

Alfonso South Houston, TX

My hot water heater quit working and I called Choice and they very next day they had some plumber, that was very nice and courteous and attentive, out here. I am very happy with the services. It is quick and important.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Greenville, SC

My last call was because my AC unit was not cooling and my house was extremely hot. I placed my call and a technician was out within 24 hours. The person they sent for a plumbing issue was nice and professional but I would not use them again.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Waukee, IA

Never have any trouble getting a request through. When my garbage disposal broke, they sent someone the next day and it was promptly replaced. I never have any bad experiences. I like that they are prompt providing updates.

3 years ago

check_circle

Verified Customer

star star star star star

Marie Westwego, LA

I bought it years ago because I needed a little help. They do a good job. Just recently I needed them because my AC went out and the thermostat needed to be replaced and they came out quickly.

3 years ago

check_circle

Verified Customer

star star star star star

John And Courtney Lake Zurich, IL

So far it has been a very positive experience. The value of what they cover is good. They have been very informative and helpful. The person they sent was very courteous and helpful.

3 years ago

check_circle

Verified Customer

star star star star star

Ignacio El Paso, TX

I like it very much. I am glad I have a warranty. The claim I had, they responded immediately, like the next day everything was fixed. It was very clean, professional work. I am very satisfied.

3 years ago

check_circle

Verified Customer

star star star star star

Kerrie Matthews, NC

Customer service is very professional and they follow up. Usually I go through the phone to make a claim. I always receive feedback immediately. I get scheduled within a day or two. I highly recommend them.

3 years ago

check_circle

Verified Customer

star star star star star

Joseph Clermont, FL

I would recommend CHW to anybody. I needed it for my AC and though there was a two day delay, the job got done. The price is reasonable. The people I speak to when I put a claim in are very professional.

3 years ago

check_circle

Verified Customer

star star star star star

Melissa Terry, MS

They have some great contractors working with them. They come immediately, within twenty four hours. I love it. The people are courteous. They wear shoes with covers on them. They are respectful and knowledgeable.

3 years ago

check_circle

Verified Customer

star star star star star

Tewonia Vance, AL

The first time I used my warranty, it was on the water tank and the technician didn’t come back but the guy they sent to fix my air conditioning changed my heart towards them. He was helpful.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

PATRICIA L TERRELL Norfolk, VA

Choice set up an appointment for a company to come to my home and when they did not show up I called them and they said that they told Choice they could not work on my furnace and Choice did not contact me to let me know they were cancelling the appointment. It is not good customer service to have me waiting for four hours when the company had cancelled.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 12th, 2021

check_circle

Verified Customer

star star star star star

Robert Tuzzolino Marion, KY

I submitted my guest claim and they approved it right away and the company they sent out ordered a part for the repair and as soon as they received it, they were back installing it and I was back in business.

3 years ago

check_circle

Verified Customer

star star star star star

Marie A Matthews Medford, OR

When I contact them, they respond promptly. If there is a waiting lilst, they give me a chance to do my own search for provider. CHOICE follows through on finding a provider. I havee been very satisfied with results.

3 years ago

check_circle

Verified Customer

star star star star star

Jeanette Poore Lincoln, NE

We moved into our townhouse almost a year ago and several things have gone wrong and in every case CHOICE was there for us processing our claims promptly and fairly. They are tops in our estimate!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Freddy Brighton, TN

Our sales person was Leo. When he was trying to sell the policy he called or e-mailed everyday sometimes more than once. We had a problem with our microwave and washing machine. The repair man came out right away to fix the microwave. But he had to order a part for the washing machine. That was at least 3 weeks ago still not fixed. My wife has called Leo multiple times over the last 2-3 weeks but he has not returned her call yet.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

EMORY Jane Howell Desoto, TX

Because I asked a questions regarding having to replace my refrigerator after Choice Home Warranty sent out Sears Repair Services 3 times and expected me to continue them coming out without offering to replace my refrigerator. All of my food spoiled and it left me no other choice but to purchase another refrigerator without you offering to replace. it. please explain

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Cheryl Coleman Greensboro, NC

Came right away even though it was not broken all it was the reset button needed to be pushed. I still had to pay the $65.00 service fee but that’s why i have the insurance

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Yang Rockville, MD

When I bought my condo, the owner gave me one year of the warranty and then I added another five years to my contract. I have used the service for two things. The second time was not a good experience, they told me they were order parts and they never did and nobody was getting back to me. I was ready to cancel the appointment and then they finally sent someone over. The whole thing was about two to three months to get fixed. The quality depends on the contractor. I had an electrician come out and do a great job.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jeanne Kissimmee, FL

I like the prices. I live alone in my house that is getting older so I figure I need to be covered. For my air conditioner, I got an appointment the next day but the technician who came out discovered it was an electrical problem so I got an appointment for an electrician for the next day and he came out and diagnosed the problem and told me he would come back and he hasn’t and I have been trying to reach out and I am still waiting since June 23rd. I think choice would want to follow up to find out if my problem was fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Jung Duluth, GA

Overall my experience had been good though I have had to pay a lot out of pocket. The technicians they send out have been very professional and great though sometimes they don’t answer. I go on the website to make claims because when I call, I am on hold for a long time.

3 years ago

check_circle

Verified Customer

star star star star star

Sarah And Ruben Wichita, KS

Our realtor suggested them. Communication has always been really good. We used it on our dryer and the whole process was really smooth. Everything was approved quickly and it got fixed.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Theresa Whalen Spring, TX

They denied a claim on my pool pump. They said it burnt up because of bad cartridges. No one ever saw the cartridges. We openened the cartridge tank and the cartridges were fine. We ended up buying the new pump ourselves and now running the pool with the cartridges that we had already and its running great. The pump was just old. It was 2004 when it was put in. Debate could have been solved if they had sent someone back out to actually see that it was not the cartridges. Instead we ended up spending 500.00 dollars when the warranty should have covered it

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

A. Williams Houston, TX

We had several issues and they responded immediately, The services sent out were very professional and everything was taken care of. This is VERY wise decision. HIGHLY RECOMMEND!

3 years ago

check_circle

Verified Customer

star star star star star_border

Charly Lukhardt Sarasota, FL

Only one experience to date so I gave a four instead of a five. My only experience though was excellent. Fast response and an excellent repair person. If my next service experience goes as well as the first I'll be giving Choice Home Warranty a five!

3 years ago

check_circle

Verified Customer

star star star star star_border

Todd Plank Hutchinson, KS

I've only used it once and hope I don't need to . But , it was a lift station pump and I had fast response from a really good plumber . They had him wait nearly 2 hours for approval . I wish that could of been faster . But I paid my portion and he fixed me up .

3 years ago

check_circle

Verified Customer

star star star star star

Laura Buman Glendale, AZ

All I have to do is call let them know what the problem is then immediately I hear from a pro and get an appointment and they're very responsive and do what they're supposed to and then let me know.

3 years ago

check_circle

Verified Customer

star star star star star

Dia Hixson Columbus, OH

Excellent customer service. Sent a very qualified reputable heating and cooling company out to replace my air conditioning coil and air conditioner. Replace them with top quality products.

3 years ago

check_circle

Verified Customer

star star star star star

John Friel Clover, SC

Top notch customer service in a world that has very little these days. It seems that Choice has partnered with some great companies helping the process of using the warranty run smoothly.

3 years ago

check_circle

Verified Customer

star star star star star

Frederick Pigeon Forge, TN

When I called to schedule a repair I thought it would take around a week and they were there the next day and it was dealt with in an hour and a half. He was pretty professional.

3 years ago

check_circle

Verified Customer

star star star star star

Camille Houston, TX

I think they are good at choosing companies and they are very quick handling things. I had a pluming issue about a week and a half ago and they had someone coming out the next day.

3 years ago

check_circle

Verified Customer

star star star star star

Dawn Grapevine, TX

Switched to Choice Home Warranty because I was no longer happy with American Home Shield. They are pretty fast on issues. My AC broke and I called in the morning and they were there by that afternoon.

3 years ago

check_circle

Verified Customer

star star star star star

Jody Maryville, TN

My claims are pretty much always handled. Last week my air con was not working and they sent someone within twenty four hours. They have done pretty much what they said they would do.

3 years ago

check_circle

Verified Customer

star star star star star

Zaida Melbourne, FL

Everything was done well and timely. I’ve used it for the ac three time and for my garage door opener. Each time it was fixed quickly and properly. I am happy with the service.

3 years ago

check_circle

Verified Customer

star star star star star_border

Mark And Justine Spring, TX

We’ve had positive experiences. The service has been great. There have been some delays but I still feel it is pretty good. The person they gave us for the AC was professional, courteous, and helpful. He got it fixed as quickly as he could.

3 years ago

check_circle

Verified Customer

star star star star star

Milton Virginia Beach, VA

They seem to know what they are doing. I had another company before and they raised the rates so I switched. I would leave Choice too if they raised the rates but so far they have been excellent.

3 years ago

check_circle

Verified Customer

star star star star star

Sandra Tucson, AZ

Everything has been done quickly and professionally. One plumber that has come did a great job but had no identification as being sent by them and wasn’t professionally dressed but he was friendly and did a great job.

3 years ago

check_circle

Verified Customer

star star star star star

Glenn Salem, OR

Always good and offer the best deal. The job gets done though sometimes the person they send out doesn’t know what is wrong but it has been good other than the one or two times that has happened.

3 years ago

check_circle

Verified Customer

star star star star star

Victoria Macon, GA

We are really happy with CHW. We hope we can continue to be. They have been extremely good. Our issues have been easily dealt with. They are good at following up and communicating.

3 years ago

check_circle

Verified Customer

star star star star star

Kevin Mansfield, TX

The technicians come out pretty quick. It is good for large repairs like HVAC. The online service is exceptional but if you have to talk to someone it takes a while to get in.

3 years ago

check_circle

Verified Customer

star star star star star

Latonya Atlanta, GA

Comparing them to American Home Shield, I am pleased with Choice Warranty. Their procedures are professional. My experience with them has been smooth. I haven’t had to wait very long.

3 years ago

check_circle

Verified Customer

star star star star star

Rosa Absecon, NJ

I get service in 24 hours or less. They give me the best deal. They have taken care of me this last year. They get some out here right away and the people they get are polite and respectful.

3 years ago

Choice Home Warranty Reviews