Choice Home Warranty: Read 46,202 User Reviews From Real Homeowners

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Tim Jones

I thought the contractor was great. However, it would seem Choice Home Warranty has many clauses that allows them not to be liable for the services that the insurers believe they are paying for. My situation was electrical and though I’m the second owner I’ve never messed with any of the wiring system. When the electrician came he stated wiring wasn’t correct which could’ve been from when the house was built in early 2000s. Since wiring was wrong Choice Warranty declined service. When I purchased insurance, I thought it was based on me not the previous owner or the builder. Additionally, the electrician stated Choice Warranty wouldn’t authorize work on the same electrical issue that they sent someone out here a year ago to fix in which I was told by the electrician that they didn’t fix it they wired it so it looked like they fixed it and it would go out again.

11 months ago

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Janice Butts

I like the fact that I could find a company on my own. But I’m disappointed that CHW couldn’t get someone to fix the heating unit, because I had to pay out of pocket for my own repairs. The unit is old and it will need to be replaced one day because the parts for it, aren’t made anymore.

11 months ago

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Rose Cavazos

The process is so complicated. The elements didn’t solve the problem . The technician pull the oven out and check the wires in the back and check the wires in the thing that makes it work and the oven didn’t heat it all.

11 months ago

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Pamela Mitchell

I've had different experiences with each company that has come out to do work but overall the experience hasn't been bad. There are times that you have a waiting period that gas been my only issue overall thus far.

11 months ago

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Shirley Vermilyea

The service rep was very friendly and professional and was willing to accept any form of payment I wanted to make. The problem was solved in a timely matter. Thank you

11 months ago

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Harriet

Choice will contact the vendor and schedule an appointment without consulting the customer. I contacted Choice to enter a claim by leaving a voicemail, and 1. I wasn’t if the message was received; 2. Someone scheduled the appointment without asking my availability; 3. The only notification I received was via email; 4. I notified the vendor based on the contact information on the email to let them know that I was not available; 5. The vendor showed up after informing them that I was not available: and 6. The service cost increased and I wasn’t aware.

11 months ago

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Debra Martin

The warranty has worked for us many times in the past few years. We appreciate our rep David Spector always working on our behalf to get things done quickly!

11 months ago

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Thuy

Not a good cost/benefit design. It seems like nothing is covered adequately or reasonably. I would rather spend a little more on the front-end (premium) to have a bit more peace of mind. To be fair, the company seems to be improving somewhat, though.

11 months ago

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Jaganath/Jhunu Chapagai

It’s good but CHW declined to do my dry wall although it was damaged by water. I was allured to CHW over other home warranties coz it says it does dry walls too.

11 months ago

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Marcelino

The response to the work order was very efficient. The company that came to do the service was fast and professional. But, when Choice warranty decided to replace the appliance I have left with paying more than half out of pocket to replace my appliance. Why to have a warranty company if you have to cover more than half of the replacement appliance out of pocket.

11 months ago

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Elaine

Take to long to send out replacement or funds

1 month ago

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Winnie

The survey should not requested before the repair job is completed.

1 month ago

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Ramalakshmi

I bought the home choice warranty so will use as needed

1 month ago

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Patsy

Their advertising. But it took over 3 months to get my air conditioner fixed.

1 month ago Edited November 20, 2025

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Stacey

Thought they were good, but disappointed on replacement and repair.

1 month ago

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Paulpatrica

All was good nothing went went in error.

1 month ago

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Wayne

Rated _#1 by consumer reports. Personal experience is wel below that

1 month ago

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Thomas

Trying to cut cost and kept thing working

1 month ago

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Larry

Choice usually takes care of my problems

1 month ago

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Colleen

Supposed reputation. I've been waiting going on 2 weeks for a part.

1 month ago

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Stephanie Penney

Was referred by my neighbor - Charline Taflinger.

1 month ago

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Madeleine Taub

I have a contract so of course I use it if necessary.

1 month ago

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Hannah Rehfeldt

Hannah has a warranty with Choice Home Warranty.

1 month ago

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Jon and Linda Ingalls

Had good reviews and originally reasonably priced

1 month ago

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Dennys

Knowledgeable and customer service oriented.

1 month ago

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Susan

My BIL recommended Choice Home Warranty.

1 month ago

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Michelle

Was recommended by my real estate agent.

1 month ago

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Christopher

Great service but the cost keep going uo

1 month ago

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David Stafford

Quick resolution, friendly service. Thanks

1 month ago

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Gregory

Poor service, unnecessary requirements, very slow process requiring many calls and chats.

1 month ago

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Terry

Older home with aging systems and appliances.

1 month ago

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Ray

I chose CHW based on their 9.8 rating. After having my first claim in 3 years. I was far less than happy.

1 month ago

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Niondra

So far so good! The guy that fixed my Dryer did a great job! Very pleased.

1 month ago

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Susan

Not happy with what happened and transpired after I was told, my appliance was not fixable

1 month ago

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Melvyn

toilet over flowed was told to wait till friday todays monday .choice says call plumer icalled plumber says call choice

1 month ago

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Gail

Your price was reasonable and adding an additional month was great.

1 month ago

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Bernard

Price convenience rarely use. Service happens quickly

1 month ago

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Paul

Because I WAS with Sears and they were terrible!

1 month ago

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Kumar

we have plumbing leak problem . the technician from greenlife plumbing says he can come only after 7 days!!

1 month ago

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Donna

Still haven’t received my money. It was approved for payment oct 14 its now Nov 6. What’s the holdup?

1 month ago Edited November 8, 2025

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Amir

Worst home coverage experience 😪 contractors charged much more than service fees. Complaint didn't get results

1 month ago Edited November 8, 2025

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Walter Jones

They had me paying a monthly benefit. My heating unit went out now you’re telling me I have to pay $3600.

1 month ago

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Christine and L. Douglas Pruitt

Based on reviews for Home Warranty services

1 month ago

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Dennis Willis

I was charged for a the tech to show and problem was not fixed. I paid $100 for nothing!! 😡😡😡😡😡

1 month ago

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John Sowersdy

Long wait for a/c repair...other repairs were very very good

1 month ago

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Dennis and Barbara Byas

Quick service andwithout a lot of problems

1 month ago

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Jenn Hall

I have been happy so far with the work and professionalism

1 month ago

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Blair McCoppin

By far the worst home warranty i have ever worked with. Shady tactics and deny items that should be covered.

1 month ago

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Michael Botterman

Quick service and covered most of the repair

1 month ago

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Richard Turk

I called and a technician was out the next day. He diagnosed the problem with my washer. He submitted his diagnosis and the same day they responded to me and told me what their decision was and I was well pleased with the ease and speed of being a member of Choice Home Warranty.

6 months ago

Choice Home Warranty Reviews