Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Denise

I don’t like the fact that I have to have a different contractor in here every time I make a call even if it’s for the same system. I had a parade of them a year or so ago for a problem with my downstairs commode, and the problem still isn’t fixed. As a matter fact it’s worse. We’re living with it because we don’t like the fact that I have to have strangers in our home EVERY TIME

1 year ago

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Verified Customer

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Melita

Prompt response when a claim is initiated ,visit in Les than 24 hours of filing claim. The technician was quite knowledgeable and explained the issue with my appliance.My appliance was replaced; I am very pleased with HCW

1 year ago

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Verified Customer

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Ross and Linda Thomas

Our issues have involved our HVAC system losing refrigerant. The previous contractors couldn't locate the problem. The contractor who visited in May found that a worn gauge was the reason we were losing our refrigerant. We have been waiting almost four weeks for the replacement gage. My husband called Choice to report our frustration, which resulted in the contractor calling to tell us that he had been busy, and the part was due to arrive on June 4th, so he would make sure that one was set aside for us; it's a week later and he hasn't called back.

1 year ago

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Verified Customer

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Billie Jo Smythe

I explained to the cust. service rep. I worked 4 hours in the morning. She stated she put the information into the system and and I would receive an afternoon appt. The morning of my appt. I was called 5 minutes after 8 am that the tech would be at my home between 9 am to 11 am. I had to immediately drive back home. This caused me to miss important meetings with my college students. When the tech arrived, he sat in my driveway for over 30 minutes while on his phone. I went out to get his attention 3 times, only to be ignored. Upon changing the motor, the tech informed me the supplier failed to give him the screws to connect the new motor and he would have to come back the next day. I asked if he could not get screws from the Home Depot a mile away and he said no. I went with NO ac for at least a week. I missed work numerous days and was hospitalised due to the heat.

1 year ago

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Verified Customer

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Terry

Prompt service on my ice dispenser on fridge. BUT the surrounding frame on the front of the ice dispenser hasn’t been replaced. Repair Man said it would be delivered. It’s been over six weeks.

1 year ago

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Verified Customer

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Dawnette

The first company called was a problem and they have still not cashed the $100 check after numerous calls from them attempting to get me to the bill another company was called that was excellent and I can’t say enough good things.

1 year ago

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Verified Customer

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Eileen

Very efficient, quick response sending check to me as Loew didn’t have one to fit my area Last insurance company took me over 3 months and numerous calls to India actually causing me to cry, this took less than 3 weeks

1 year ago

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Verified Customer

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Kris

Best service ever! Only had the warranty for a little over a year and my dishwasher leaked. They came within a day and everything was fixed for a low service charge! Best decision ever!!!!!

1 year ago

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Verified Customer

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Henry Davis

It takes too long for them to get a technician. I've been without my AC ever since May 16, 2025, and the technician hasn't come to repair it yet. I had to pay $100.00 for an ARS technician to come out for a service check, because Choice Home Warranty couldn't find a technician. When they finally got a technician, he just came out for a service call. He came back out several days later, but only to do a test on the unit, which only took 5 minutes, then he left. Later on in the week, I messaged him and he called me several hours later and said that he would be out to repair it this week; week of June 2, 2025, but I haven't heard anything from him yet. I live in a mobile home and without the AC unit working, it's been very miserable!!! This is the 3rd time within a year that I've had these issues with the AC, but Choice Home Warranty always send out a technician who only "bandages" the system, but never totally repairs the problem. Then, to top it off, I still have to pay money. I'm seriously thinking about looking for another home warranty company, because this here is for the birds!!!

1 year ago

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Verified Customer

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David Gilchrist

Super helpful expedient service and if there’s a problem, the tech can’t fix they replace rapidly. Never thought I would be a customer for some service like this, but so glad that I am now and plan to renew.

1 year ago

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Kayla

I’ve had this warranty company for several years and have only had to utilize it a few times. As with all the home warranties I’ve had in the past, they are quick to take the payments, however they have their rules and requirements in order to benefit from coverage. They are as easy as any that I’ve worked with in the past. Sometimes they pay, sometimes they don’t.🤷🏼‍♀️

1 year ago

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Verified Customer

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Sandra

The plumbers they have been sending in the past 5 months, did not know anything on plumbing.! The very last plumber found what the problem was and reported it to CHW. On May 9, 2025. CHW contacted my husband and told him they have to decide if they are going to cover the problem. This plumbing issue has been going on since Dec 2024, to current. We can not use the bathroom at all for the past 5 months on June 9, 2025 it will be 6 months. We are having to use a bedside commode for solid waste.

1 year ago

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Verified Customer

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CynthD

I was surprised it took so long to get professionals assigned to my case. Then, the second professional made three appointments and never showed up and only canceled one of those three times. The first professional showed up and did good work. However, your warranty company denied payment for a part of a job that should’ve been covered. There were two issues with one toilet in the house. The claim for the bidet connection was denied, which I accepted. However, a completely unrelated claim for a malfunctioning fill unit inside the tank, was also denied, and it was completely unrelated to the bidet. It should’ve been paid. I had to pay out-of-pocket. That experience led me to believe that your organization is simply in existence to make as much money as possible, and not pay claims if you can find a way to dismiss them. I will not be renewing my policy. I’ve had better experiences with other companies in previous homes I’ve owned.

1 year ago

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Verified Customer

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GRACIELA

Haven't been happy with my service due to the denial of claims and reasons behind it. Also lack of communication during the claims. On your portal it will show claim is "completed" as soon as they schedule someone to come out but repairs usually take longer and not done in same visit so it should say progress vs complete. I am still waiting on a response after 3wks. I also was made aware that the amount they cover for some things is very minimal up to just $500 and not close to what the cost would actually be. Disappointed because I had heard good things and that's why I paid all cost up front. The claims that did get approved were quick but they were usually for minor things. When it came to bigger items there was more push back. For example I got stuck with a hole on my wall due to them sending their recommended repair guys and then deciding they wanted another company instead. Neither Choice nor the company could repair my hole even though it was their decision to change companies. Some of the customer service staff were very nice but also had ones that were condescending and rude so it's a mix in that area. Will be considering other companies in the future

1 year ago

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Verified Customer

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Pam

I had a good experience overall. The service was quick and efficient, especially when my air conditioning system failed. They sent the right technician promptly for my appliance issues, including a water leak and washer pump problem. I just wish they offered a discount for citizens, but otherwise, I have no complaints.

1 year ago

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Verified Customer

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Kyle

I've had a great experience with the service. They are very prompt and always take care of my needs. I had an issue with my dishwasher, and it was fixed perfectly. However, my freezer started making a noise again after being serviced, so I have another appointment scheduled. Overall, I'm satisfied with their responsiveness and expertise.

1 year ago

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Verified Customer

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Juan

I had a good experience with my hot water heater repairs. The service was prompt and efficient, addressing my issues effectively. This was my first time dealing with such repairs, and I was pleasantly surprised by how smoothly everything went.

1 year ago

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Verified Customer

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Rickey

I've had a great experience with the service. Whenever I've needed help, like with plumbing or electronics, they've always been prompt and effective. They even fixed my garbage disposal without any hassle. Overall, I'm very satisfied with their reliability and the quality of service provided.

1 year ago

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Verified Customer

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Candace

I've had mixed experiences with service providers. Initially, there were issues with availability, but recently, the same technician came and efficiently resolved my problem. Overall, I've used their services multiple times for various repairs, and while not all issues were fixed, they have a solid process in place for follow-ups.

1 year ago

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Verified Customer

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Michael

I had a great experience using my warranty for a dishwasher repair. The process was simple; I filed a claim online, and everything was handled smoothly. I appreciated how efficiently my issue was resolved, making the whole experience hassle-free.

1 year ago

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Verified Customer

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Artis

I had a mixed experience. The service was professional and the technician was nice, quickly identifying and fixing the dishwasher issue. However, I was disappointed with the scheduling, as they arrived later than promised. Overall, I'm pleased with the work done, and we’re using the dishwasher without problems now.

1 year ago

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Verified Customer

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Denise

I've had some scheduling hiccups, but the technicians are very helpful when I get an appointment. However, some parts take longer to arrive, leading to delays in resolving issues. I'm a bit disappointed as some of my claims were denied, and I'm unsure why. Overall, I hope to sort this out soon.

1 year ago

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Verified Customer

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Sylvia

I've always found their service to be very helpful. Whenever I've needed assistance with my heating and air conditioning, they've responded quickly and scheduled appointments efficiently. However, some parts take longer to arrive, which can delay resolution. Overall, I'm satisfied with the support I've received.

1 year ago

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Verified Customer

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Sharon

I've had a generally positive experience with customer service. They were helpful when I called about my leaking washer, although it took some time to get a contractor out. Recently, I used my warranty for a garage door opener and the process was smooth; they contacted me quickly to resolve any issues. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Terry

I had a great experience with the service. They were courteous and knowledgeable, addressing my needs without any hassle. I had an issue with my stove, and they diagnosed and fixed it quickly. I was also impressed when they resolved my washing machine problem the next day, saving me from needing a new appliance. Highly recommend!

1 year ago

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Verified Customer

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Daryl

I had a mixed experience with customer service. They took a few days to respond to my initial inquiries, which was frustrating. However, when my air conditioning broke, they promptly replaced the fan motor, and it worked perfectly afterward. Overall, while the response time could improve, the repair service was effective.

1 year ago

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Verified Customer

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Veronica

I found the service to be satisfactory, though communication can be challenging at times due to language barriers. Currently, I'm experiencing delays with my warranty claim for air conditioning repair, and I'm still waiting for approval. I also had to wait a couple of days for a plumber to reach out. Overall, the process could be smoother.

1 year ago

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Verified Customer

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Alex

I had a decent experience getting my garage door fixed, but reaching customer service was a nightmare. It felt like everything was automated, making it hard to get someone on the phone for questions. They did come quickly to fix the issue, but the communication process needs improvement.

1 year ago

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Verified Customer

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Philippe

I've had a good experience with customer support. They've been helpful when needed. I did face an issue where I had to replace a water heater, but overall, the service has been satisfactory. I appreciate their responsiveness and the assistance provided during my concerns.

1 year ago

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Verified Customer

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Michael

I've had a great experience with customer service. They respond quickly and provide quality assistance without making me repeat myself. However, during my last interaction, I was busy at work and couldn't answer additional questions. Overall, I'm satisfied with the service I've received.

1 year ago

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Verified Customer

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Lori

I had a great experience with Choice when my garage door and washing machine had issues. They promptly sent a technician who ordered the necessary parts and returned to fix everything within a reasonable time. They even repaired my ice maker, which was also malfunctioning. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Hank

I had a mixed experience with the warranty service. The first technician didn't show up, which was frustrating. I called to express my concerns and requested a different technician. The second one was excellent and did a great job. Overall, my issue was resolved, but the initial no-show was disappointing.

1 year ago

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Verified Customer

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Katherine

I had a great experience with customer service. They responded quickly to my issues, assigning someone to help me almost immediately. When my dishwasher broke, I was able to use my warranty with ease. Just recently, I called about my refrigerator's water dispenser, and they set up an appointment within an hour. Overall, very efficient and helpful!

1 year ago

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Verified Customer

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Anonymously

I've had a mostly positive experience with customer service. They are prompt in scheduling and usually call back when needed. I've used my warranty recently for a sink replacement, and while I had to choose my own sink, they were professional throughout. The only negative was one unprofessional encounter years ago. Overall, satisfied!

1 year ago

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Verified Customer

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Craig

I had a frustrating experience with my warranty service. An older technician was unable to fix my issues, leaving me with a toilet that still malfunctions and a noisy leak I can't identify. Additionally, I paid for a hot water heater replacement a month ago, but the service team never returned to complete the job. Overall, I'm very dissatisfied with the service.

1 year ago

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Verified Customer

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Norman

I had some scheduling issues with Choice Home Warranty, and while the representative was nice, I was under the impression that my warranty would cover broken items. Unfortunately, I still don't have a stove and had to buy one myself. After moving in recently, I've faced multiple problems, and I'm disappointed that some of my claims were denied without clear explanations.

1 year ago

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Verified Customer

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Robert

I had a frustrating experience with customer service. They were rigid and unhelpful when I needed support for my air conditioner under warranty, refusing to fix it. Additionally, I faced issues with a plumber who canceled last minute, and the replacement was equally unhelpful. I ended up hiring my own plumber, which was costly but necessary. Overall, I do not recommend relying on warranties or their service.

1 year ago

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Verified Customer

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Richard

I used to love this company, but their service has drastically declined. They struggle to honor their own contracts, and I've had to deal with unhelpful representatives who don't seem to care. My recent experiences with both my refrigerator and air conditioner have been frustrating, taking way too long to resolve. It's disappointing to see such a great company fall to this level.

1 year ago

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Verified Customer

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Avi

I've had mixed experiences with this service. Sometimes they are very helpful, like when they quickly fixed my leaking washer at no extra cost. However, there have been frustrating delays, such as waiting over a week for a plumber and issues with my HVAC unit not being covered. Overall, while I've had positive interactions, the inconsistencies are concerning.

1 year ago

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Eva

My last claim was for a dishwasher and I was sent a payment for me to buy a new dishwasher, however due to the third party vender that Lowes use I found them to be unprofessional and rude and Lowes said that was the only company they could send to my home so I went to another company to buy my replacement, as I felt the company that Lowes used was trying to convince me to get work done that didn't need to be done.

1 year ago

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Verified Customer

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Joan

Prompt service. Submitted a request for repair of my washing machine. The repair shop called to schedule an appointment that day. The repair shop was excellent. Prompt excellent service.

1 year ago

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Verified Customer

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Yohan Kim

The technician quickly diagnosed and fixed my AC issue where the unit would shut off right after starting. He was professional, efficient, and explained everything clearly. Very satisfied with the service!

1 year ago

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Verified Customer

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Rita Shelton

Electrician was absolutely beautiful well mannered knew his stuff and did what he needs to do. I love it. The plumber was the same knew what he was doing clean and took care of business.

1 year ago

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Verified Customer

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Leo Aceiro

Process is fast and reliable. It needs improvement regarding upgrades the homeowner wants and willing to pay. Currently the process is very difficult and inefficient frustrating the owner.

1 year ago

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Verified Customer

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Landa T

The workman who came to replace my ceiling fan (Seth) was super outstanding. Paige who worked on my garage door was also great. I was very pleased with both of them. The style of fan Choice provided did not match the fans I have. That was not so good - thus, 4 stars.

1 year ago

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Kathleen

I see that Joseph Drain Cleaning responded stating that the job was completed. It wasn't. The plumber broke off the flushing handle on the toilet and it wasn't replaced. The work on the minor leak in the bathtub faucet caused and leak in my kitchen sealing that lasted 5 days and has done damage to the ceiling in numerous areas in addition it did damage to my wooden table from Paris and destroyed all my paperwork that was on the table and since I do the majority of work from home, loosing the paperwork was not good. The plumber said that the work he did on the tub faucet won't last and recommended replacing the faucet. I called the company several times and the owner didn't answer my calls or returned my calls. I don't want to deal with this company again as the damage done to y kitchen ceiling and the unfinished work to the plumbing is unacceptable. I am new to Choice Warranty and and hope that the contractors you send out are vetted and do a good and complete job. I now have called about having a painter come out to repair and paint my kitchen ceiling and am hoping for better results

1 year ago

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Verified Customer

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Shannon

Still waiting for them to repair my heat exchanger and Ac at my home. Even though the Ac company recommended to replace the furnace, due to labor cost and the parts being on back order for a un specified time. We have no heat upstairs for over a month. We also paid $ 75 and so far nothing has been done. We had them come out for a dryer repair and the tech didn’t even speak English so with in a couple days the dryer was still making noise and eventually broke again so had to pay another $75 for someone to come and fix it correctly. They have no quality control whatsoever over who takes the jobs and you can’t request a qualified company. Most customers service representatives can barely speak English and don’t understand what they’re doing when you explain to them what’s going on. We have had people show up x2 to do work that wasn’t requested by us do to them misunderstanding what issues we have had with our HVAC.

1 year ago

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Edward

The service is primarily via Website, I prefer a more personal touch to do business. The website is unassuming and difficult to manage. There is no assistance or a person to call and ask questions. When a problem is reported, you require way too much information to submit for reimbursement with pictures. Way to difficult. Finally, the actual amount of reimbursement is never enough to cover the actual work order quote. usually less than 50% of the actual cost to conduct business. (no inflation adjustments). Multiple times the technicians have told me that their companies NO Longer work directly for insurance companies.

1 year ago

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Rippk157

The company you guys picked to repair my refrigerator was AWESOME!! and local so they were able to get my fridge fixed quickly. I do not like how you nickel and dimed me and made me pay for some of the repair. My fridge was broken I thought you were supposed to cover everything, you covered bout 80% of it.

1 year ago

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Verified Customer

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Joseph

After numerous unsolicited calls from Choice Home Warranty offering me a "great deal", I have had enough. I have told 2 different supervisors in a span of 2 weeks about these calls and emails and was told that they would stop. YET, they haven't! I asked the same question: doesn't your computers talk to each other and let you know WHO IS ALREADY a customer? Why am I still getting these calls and emails? It's to the point that I am about to contact my family lawyer and file a harassment suit if this doesn't stop. I've had 2 occasions to use the home warranty. The first was a GREAT experience with the assigned contractor. The second was a total nightmare. 10 days to get a hose that could have been purchased at Home Depot or a local appliance supply store in El Cajon, CA. Anyway, one more call or email and I am done! Let's see what happens now!!!

1 year ago

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