Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Ursula Walters

So far they have fixed issues in a timely manner service techs have been reliable clean and dependable

4 months ago

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Dolores Flowers

Nothing they do works out I had gas leaks. They charged too much for me to pay so I didn’t use them for that my refrigerator. They gave me a gift card to Lowe’s. I don’t even shop at Lowe’s for any of my appliances and my bathroom went and help fix my bathroom so I’m really not pleased with this company at all

4 months ago Edited November 8, 2025

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Amit Gangulee

Timely support and always attentive. Have been with you for several years and satisfied with your services.

4 months ago

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Stephanie Gill

I have received quality repair paperwork by your technicians and I’m happy with Choice Home Warranty

4 months ago

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Geraldine Ruthenberg

I had my refrigerator looked at by Ray's Appliance on 10/08/25 I was approved on 10/12/25 for condenser belt for a hotpoint I have not been notified when they will return. I'm going to call Choice to inquire on the claim.

4 months ago

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Ruby Phillips

I have always heard good things about Choice home warranty and want to give them a try so far it has been great

4 months ago Edited November 8, 2025

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Stacey Wingen

I paid for the plumber to come for my water heater and then had to pay again for the electrician when the plumber said it wasn’t him… seems like the second one I should not be charged for.

4 months ago

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James

We called, they aligned the service provider, they fixed, problem solved. Could not have gone any better. Thank you.

4 months ago

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Stan Singer

Their appliance people can't fix a sandwich let alone anything else. Their plummers are good but Choice won't ever approve a repair. Their HVAC guys are good and they will approve those. I will NOT be renewing.

4 months ago

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Karen Gonzales

Very disappointed. Used to be good. Waited and argued with multiple people for 3 weeks before I could buy a new dryer. The pool repair person was a complete waste and again more calls and my pool pump is not fixed. I'm done after 10 yrs. No more!

4 months ago

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Major R Coleman

Great service on my appliances regardless whether they’re still covered by the original warranty. Love it!

4 months ago

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Joyce

It takes a long time, but I think we've reached an agreement and I'll get my reimbursement - hopefully.

5 months ago

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Willie

I have filed several claims in the past and CHW has honored them with no hassle. I made a good choice selecting CHW.

5 months ago

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Winfred

I dislike the way they choose to deny claims that are obviously legitimate. I.e; claiming a pipe which has not leaked for more than 45 years until now was not normal wear and tear.

5 months ago

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Josette

whenever I put a claim the wait is reasonable and they always send professional to resolve the problem.

5 months ago

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Richard

The last guy that came here did not fix my dishwasher. He was not certified. He did not know what he was doing and he said it would take three weeks to get apart. I told him to leave because that didn’t sound right because I could get the part next day from Amazon. So sad. I still have a broken dishwasher probably going to fix tmyself.

5 months ago

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Steven

The repairman was nice but could not repair the dishwasher. He said he will write up a report that we need a new one.

5 months ago

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Richardjoyce

Whenever we’ve had something go wrong they have been there to help solve the problem in a reasonable amount of time.

5 months ago

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Michael

It is the best Warranty company on market. Fast, reliable and thorough work. Good repair technician.

5 months ago

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Diane

CHW was prompt getting my air conditioner part that went out. They had my air conditioner up and running right away.

5 months ago

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Lin

I being with other home warranty company, the most iOlike Choice Home Warranty is it offer monthly payment

5 months ago

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Edward

Finding company to fix problem but then they want the homeowner to find someone and to fill out a lengthy report Some companies they pick do not show

5 months ago

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Eileen Valle

Prompt attention to requests Great communication through out entire process I never had questions when things were happening or ordered

5 months ago

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John Lombardo

We found Choice truly accessible and had a subcontractor (GE) to repair our washer machine. Could not be any better

5 months ago

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Somjith

We experienced poor service with Choice Company as our home warranty provider. The coverage was insufficient. Client claims were met with delayed responses. Typically, we had to rectify issues ourselves, and they often found justification to selectively cover certain repairs for their customers.

5 months ago

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Angelia

It seemed to be a good company, i thought

1 week ago

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Ken, Joyce Hunter

I really like the virtually seamless process to submit a claim. I’m also impressed by how quickly it was acted on. I see why Choice Home Warranty is #1.

3 months ago

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Tho Au

I see your effort. I appreciate your resilience. And I am grateful for the kindness you show day after day. Keep shining ! you make your team stronger. Thank you!

3 months ago

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Edward Rangel

Over the past two years, my experience with Choice Home Warranty has been consistently disappointing. There were only two aspects of the service that proved satisfactory: the cost of the plan and the simplicity of submitting a claim. Beyond that, the value simply was not there. Although the deductible per incident is $100, any appliance requiring repairs exceeding $333 (after deductible) was not repaired. Instead, Choice issued a replacement allowance capped at $333. In practice, this meant that even a high-end $5,000 appliance—such as a Wolf stove—was valued at $333, without exception. My assigned case manager repeatedly referenced the policy language stating decisions are made “at the discretion of Choice Home Warranty.” While the policy never discloses a specific cap, I was told this $333 limit is applied uniformly to all appliances, regardless of brand, type, or age, and it is not disclosed at the point of sale. Another significant issue was the difficulty in getting a technician assigned to my claims. On one occasion, with a furnace failure in the middle of a Wisconsin winter, my claim sat open for three weeks with no updates, no follow-up, and no response despite multiple calls and emails. I eventually located the CEO’s direct email address and informed him of the situation. Only after that contact did a case manager reach out—approximately 12 hours later—with a proposed path forward. The solution required me to pay for the repair out of pocket, have the technician call for prior authorization, and—if approved—wait up to six weeks for reimbursement. Based on these repeated experiences, I will not be renewing my service with Choice Home Warranty, nor can I recommend the company to others.

3 months ago

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Verified Customer

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Deanna

When problems arose with the person assigned to fix my refrigerator, the representative stepped up quickly and resolved the issue!!

6 months ago

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Carlos

Claim was denied for false reason on my dishwasher. Choice denied claim because of a supposed power surge. Vendor put in writing that he did not tell them that. He said they asked if there was inclement weather around that time and told them there is no way to prove or disprove that. They will not honor the repair and claims specialist keeps canceling my scheduled appointments to speak to her. I have the emails to prove it. Now I find out they settled a gigantic lawsuit for doing that to customers over and over

6 months ago

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Verified Customer

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Frank

Choice needs to decide if something is covered! The electrician that came here asked for the $75 and was Rude and said he could not fix it….All within 10 minutes

6 months ago

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Jimodalisa

They were good to keep searching until a repair man was found. It took a little time. The repair man was limited to only look at what was written in the paper.

6 months ago

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Robert

I was able to make just one phone call to a Choice Home Warranty rep and had a repairman out to fix the problem within a couple of days.

6 months ago

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Antonia Dalianis

I recieved a good deal when I purchased it over 2 years ago and I paid in full I would more than likely recommend CHW to family and friends

6 months ago

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Tress

I had an issue with my fridge. I contacted Choice Home Warranty, and they sent someone out to fix it. The fix was quick and easy.

6 months ago

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Gilberto

The contractor assigned to me was very courteous and efficient when he came, but I have been trying to reach him for over a month, and he has yet to respond to my calls. He operates with one of those third-party numbers. That kind of service is unacceptable. I hope this is not standard for how you assign technicians to attend claims.

6 months ago

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Verified Customer

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Glenda

They arrived when they said they would; ready to work, had the needed parts with them. They were fast, efficient and polite. Great job.

6 months ago

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Raquel

Love my rep, Haley D. She is the best rep I have had during my 35 years in the biz. She is responsive, helps the clients, and fights for us.

6 months ago

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Verified Customer

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Patricia

Prompt,efficient, and located problem and solved it promptly. The technician was on time and courteous. He fully explained the problem.

6 months ago

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Attilah

I’m disappointed put in my claim for my washer on 08/11/25 and the technician came on 08/18/25. Got approved for a replacement on 08/18/25 and I still haven’t got my e-card yet. Today is 09/05/25. So I been without a washer for 26 days. ☹️

6 months ago

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Bob Carducci

Peace of mind if things get broke. I’m on a fixed income and one less thing I have to worry about. Truly a life saver for me.

6 months ago

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Mary Kearns

The repairman seems very knowledgeable. He was very friendly. He was able to answer any questions that I had. Very pleased with this service call.

6 months ago

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Mark Hunter

Calling in to make a claim you have to talk with someone that speaks poor English, Choice should employ American workers, I had a dishwasher washer go out and repair person said it wasn’t worth fixing, Choice warranty would only reimburse me 250 to buy a new one. 65 call out fee for repair man, 150 to have it installed. New stainless steal dishwasher is 700. Very disappointing on this service. Save your money and don’t get Choice Home Warranty

6 months ago

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Steven Moore

I’ve been pleasantly surprised with the Service. Find them to be expedient and professional. Would definitely recommend.

6 months ago

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Laurie

Great service representative and he was professional and courteous, efficient and friendly! I would have him work on my appliances any time,

7 months ago

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Marsha

Thos company is horrible. Please don't get it. I've been without a frightened for almost 3 months. In my area only one person and he has told them several times it can't be fixed or he can't fix it. We are losing our food because it cools sometimes on tge frig side but then will shoot up to 54 degrees. Left side doesn't work. I don't here from them at all. I have to call them and talking to people in India I get nowhere. I have filed a complaint with the news station to assist me in getting this resolved

7 months ago

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arun sharma

to get service it is easy to go online and file but to get service performed takes a long time in fact my last call to check my hot water heater took more than 5 days to have somebody come in.

7 months ago

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Walt

I had a frustrating experience with customer service, as I was hung up on multiple times while seeking answers. However, when I finally got through, the appointment scheduling was prompt and the technician was courteous. Unfortunately, my washing machine couldn't be repaired, and the replacement process took much longer than expected, causing inconvenience.

7 months ago

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Anonymous

I had mixed experiences with customer support. While they were responsive and scheduled timely appointments for AC issues, one visit was delayed, and I had to handle some maintenance myself. However, another visit for a leaking water heater was disappointing; the technician did little and left me waiting for a resolution. Overall, the service was decent but inconsistent.

7 months ago

Choice Home Warranty Reviews