Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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libby armentrout

This claim was for my air conditioning system. It took the technician several days to get to me to set up an appointment, and he found that the unit itself is working, but the thermostat and wiring to the unit was faulty. I paid $100 for the service call. It took two more weeks for the technician to come back and replace the thermostat. When I ask him if it worked now, he said no because the wiring was not covered under the warranty. I’m still not certain how a “system “which can’t complete Sending information to its parts wouldn’t all be covered. My claims manager was very nice, but said that wiring doesn’t usually fail so that would be considered an abnormal failure and choice warranty does not cover abnormal failures. So I will have to pay someone to come and replace the wire. I have still not seen a settlement statement showing how much the thermostat cost. I am just assuming the original hundred dollars must’ve covered it. This is my second disappointing claim with this company when my gas range top went out and Ireceived $300 to replace a $1200 gas range top. After the service call charge was factored in, $200 certainly did not replace the range top. I gave three stars because of the quick response of choice #Warranty acknowledging my claim and for the ease of filing the information online. Those are the only reasons because financially and logically I don’t believe that I have received a fair value for my $93 a month which I have paid now for over two years

8 months ago

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Alyssa Herrera

I have filed 8 claims in the last 5 years, and they have covered every single one of them. The time it takes for them to set an appointment has been no more than two days. I am very grateful for their service and will be a long time customer!

8 months ago

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Renee B.

My water heater was leaking from the top and bottom, and Choice Home Warranty took care of it right away. The claim process was quick, a technician came out fast, and everything was handled smoothly. Great peace of mind knowing I’m covered!

8 months ago

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Verified Customer

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Claudio

I’ve had Choice Home Warranty for a few years, and so far the experience has been positive. When things have broken down, they’ve covered everything that was on my policy. Will renew again.

8 months ago

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Verified Customer

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CynthD

I was surprised it took so long to get professionals assigned to my case. Then, the second professional made three appointments and never showed up and only canceled one of those three times. The first professional showed up and did good work. However, your warranty company denied payment for a part of a job that should’ve been covered. There were two issues with one toilet in the house. The claim for the bidet connection was denied, which I accepted. However, a completely unrelated claim for a malfunctioning fill unit inside the tank, was also denied, and it was completely unrelated to the bidet. It should’ve been paid. I had to pay out-of-pocket. That experience led me to believe that your organization is simply in existence to make as much money as possible, and not pay claims if you can find a way to dismiss them. I will not be renewing my policy. I’ve had better experiences with other companies in previous homes I’ve owned.

1 year ago

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Verified Customer

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GRACIELA

Haven't been happy with my service due to the denial of claims and reasons behind it. Also lack of communication during the claims. On your portal it will show claim is "completed" as soon as they schedule someone to come out but repairs usually take longer and not done in same visit so it should say progress vs complete. I am still waiting on a response after 3wks. I also was made aware that the amount they cover for some things is very minimal up to just $500 and not close to what the cost would actually be. Disappointed because I had heard good things and that's why I paid all cost up front. The claims that did get approved were quick but they were usually for minor things. When it came to bigger items there was more push back. For example I got stuck with a hole on my wall due to them sending their recommended repair guys and then deciding they wanted another company instead. Neither Choice nor the company could repair my hole even though it was their decision to change companies. Some of the customer service staff were very nice but also had ones that were condescending and rude so it's a mix in that area. Will be considering other companies in the future

1 year ago

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Verified Customer

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Philippe

I've had a good experience with customer support. They've been helpful when needed. I did face an issue where I had to replace a water heater, but overall, the service has been satisfactory. I appreciate their responsiveness and the assistance provided during my concerns.

1 year ago

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Verified Customer

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Pam

I had a good experience overall. The service was quick and efficient, especially when my air conditioning system failed. They sent the right technician promptly for my appliance issues, including a water leak and washer pump problem. I just wish they offered a discount for citizens, but otherwise, I have no complaints.

1 year ago

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Verified Customer

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Alex

I had a decent experience getting my garage door fixed, but reaching customer service was a nightmare. It felt like everything was automated, making it hard to get someone on the phone for questions. They did come quickly to fix the issue, but the communication process needs improvement.

1 year ago

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Verified Customer

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Veronica

I found the service to be satisfactory, though communication can be challenging at times due to language barriers. Currently, I'm experiencing delays with my warranty claim for air conditioning repair, and I'm still waiting for approval. I also had to wait a couple of days for a plumber to reach out. Overall, the process could be smoother.

1 year ago

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Verified Customer

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Daryl

I had a mixed experience with customer service. They took a few days to respond to my initial inquiries, which was frustrating. However, when my air conditioning broke, they promptly replaced the fan motor, and it worked perfectly afterward. Overall, while the response time could improve, the repair service was effective.

1 year ago

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Verified Customer

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Terry

I had a great experience with the service. They were courteous and knowledgeable, addressing my needs without any hassle. I had an issue with my stove, and they diagnosed and fixed it quickly. I was also impressed when they resolved my washing machine problem the next day, saving me from needing a new appliance. Highly recommend!

1 year ago

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Verified Customer

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Sharon

I've had a generally positive experience with customer service. They were helpful when I called about my leaking washer, although it took some time to get a contractor out. Recently, I used my warranty for a garage door opener and the process was smooth; they contacted me quickly to resolve any issues. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Sylvia

I've always found their service to be very helpful. Whenever I've needed assistance with my heating and air conditioning, they've responded quickly and scheduled appointments efficiently. However, some parts take longer to arrive, which can delay resolution. Overall, I'm satisfied with the support I've received.

1 year ago

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Verified Customer

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Denise

I've had some scheduling hiccups, but the technicians are very helpful when I get an appointment. However, some parts take longer to arrive, leading to delays in resolving issues. I'm a bit disappointed as some of my claims were denied, and I'm unsure why. Overall, I hope to sort this out soon.

1 year ago

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Verified Customer

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Artis

I had a mixed experience. The service was professional and the technician was nice, quickly identifying and fixing the dishwasher issue. However, I was disappointed with the scheduling, as they arrived later than promised. Overall, I'm pleased with the work done, and we’re using the dishwasher without problems now.

1 year ago

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Verified Customer

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Michael

I had a great experience using my warranty for a dishwasher repair. The process was simple; I filed a claim online, and everything was handled smoothly. I appreciated how efficiently my issue was resolved, making the whole experience hassle-free.

1 year ago

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Verified Customer

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Candace

I've had mixed experiences with service providers. Initially, there were issues with availability, but recently, the same technician came and efficiently resolved my problem. Overall, I've used their services multiple times for various repairs, and while not all issues were fixed, they have a solid process in place for follow-ups.

1 year ago

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Verified Customer

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Rickey

I've had a great experience with the service. Whenever I've needed help, like with plumbing or electronics, they've always been prompt and effective. They even fixed my garbage disposal without any hassle. Overall, I'm very satisfied with their reliability and the quality of service provided.

1 year ago

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Verified Customer

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Juan

I had a good experience with my hot water heater repairs. The service was prompt and efficient, addressing my issues effectively. This was my first time dealing with such repairs, and I was pleasantly surprised by how smoothly everything went.

1 year ago

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Verified Customer

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Kyle

I've had a great experience with the service. They are very prompt and always take care of my needs. I had an issue with my dishwasher, and it was fixed perfectly. However, my freezer started making a noise again after being serviced, so I have another appointment scheduled. Overall, I'm satisfied with their responsiveness and expertise.

1 year ago

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Verified Customer

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Craig

I had a frustrating experience with my warranty service. An older technician was unable to fix my issues, leaving me with a toilet that still malfunctions and a noisy leak I can't identify. Additionally, I paid for a hot water heater replacement a month ago, but the service team never returned to complete the job. Overall, I'm very dissatisfied with the service.

1 year ago

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Verified Customer

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Richard

I used to love this company, but their service has drastically declined. They struggle to honor their own contracts, and I've had to deal with unhelpful representatives who don't seem to care. My recent experiences with both my refrigerator and air conditioner have been frustrating, taking way too long to resolve. It's disappointing to see such a great company fall to this level.

1 year ago

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Verified Customer

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Avi

I've had mixed experiences with this service. Sometimes they are very helpful, like when they quickly fixed my leaking washer at no extra cost. However, there have been frustrating delays, such as waiting over a week for a plumber and issues with my HVAC unit not being covered. Overall, while I've had positive interactions, the inconsistencies are concerning.

1 year ago

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Verified Customer

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Robert

I had a frustrating experience with customer service. They were rigid and unhelpful when I needed support for my air conditioner under warranty, refusing to fix it. Additionally, I faced issues with a plumber who canceled last minute, and the replacement was equally unhelpful. I ended up hiring my own plumber, which was costly but necessary. Overall, I do not recommend relying on warranties or their service.

1 year ago

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Verified Customer

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Norman

I had some scheduling issues with Choice Home Warranty, and while the representative was nice, I was under the impression that my warranty would cover broken items. Unfortunately, I still don't have a stove and had to buy one myself. After moving in recently, I've faced multiple problems, and I'm disappointed that some of my claims were denied without clear explanations.

1 year ago

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Verified Customer

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Anonymously

I've had a mostly positive experience with customer service. They are prompt in scheduling and usually call back when needed. I've used my warranty recently for a sink replacement, and while I had to choose my own sink, they were professional throughout. The only negative was one unprofessional encounter years ago. Overall, satisfied!

1 year ago

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Verified Customer

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Katherine

I had a great experience with customer service. They responded quickly to my issues, assigning someone to help me almost immediately. When my dishwasher broke, I was able to use my warranty with ease. Just recently, I called about my refrigerator's water dispenser, and they set up an appointment within an hour. Overall, very efficient and helpful!

1 year ago

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Verified Customer

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Hank

I had a mixed experience with the warranty service. The first technician didn't show up, which was frustrating. I called to express my concerns and requested a different technician. The second one was excellent and did a great job. Overall, my issue was resolved, but the initial no-show was disappointing.

1 year ago

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Verified Customer

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Lori

I had a great experience with Choice when my garage door and washing machine had issues. They promptly sent a technician who ordered the necessary parts and returned to fix everything within a reasonable time. They even repaired my ice maker, which was also malfunctioning. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Michael

I've had a great experience with customer service. They respond quickly and provide quality assistance without making me repeat myself. However, during my last interaction, I was busy at work and couldn't answer additional questions. Overall, I'm satisfied with the service I've received.

1 year ago

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Verified Customer

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Eva

My last claim was for a dishwasher and I was sent a payment for me to buy a new dishwasher, however due to the third party vender that Lowes use I found them to be unprofessional and rude and Lowes said that was the only company they could send to my home so I went to another company to buy my replacement, as I felt the company that Lowes used was trying to convince me to get work done that didn't need to be done.

1 year ago

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Verified Customer

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Joan

Prompt service. Submitted a request for repair of my washing machine. The repair shop called to schedule an appointment that day. The repair shop was excellent. Prompt excellent service.

1 year ago

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Verified Customer

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Yohan Kim

The technician quickly diagnosed and fixed my AC issue where the unit would shut off right after starting. He was professional, efficient, and explained everything clearly. Very satisfied with the service!

1 year ago

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Verified Customer

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Rita Shelton

Electrician was absolutely beautiful well mannered knew his stuff and did what he needs to do. I love it. The plumber was the same knew what he was doing clean and took care of business.

1 year ago

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Verified Customer

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Leo Aceiro

Process is fast and reliable. It needs improvement regarding upgrades the homeowner wants and willing to pay. Currently the process is very difficult and inefficient frustrating the owner.

1 year ago

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Verified Customer

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Landa T

The workman who came to replace my ceiling fan (Seth) was super outstanding. Paige who worked on my garage door was also great. I was very pleased with both of them. The style of fan Choice provided did not match the fans I have. That was not so good - thus, 4 stars.

1 year ago

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Verified Customer

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Kathleen

I see that Joseph Drain Cleaning responded stating that the job was completed. It wasn't. The plumber broke off the flushing handle on the toilet and it wasn't replaced. The work on the minor leak in the bathtub faucet caused and leak in my kitchen sealing that lasted 5 days and has done damage to the ceiling in numerous areas in addition it did damage to my wooden table from Paris and destroyed all my paperwork that was on the table and since I do the majority of work from home, loosing the paperwork was not good. The plumber said that the work he did on the tub faucet won't last and recommended replacing the faucet. I called the company several times and the owner didn't answer my calls or returned my calls. I don't want to deal with this company again as the damage done to y kitchen ceiling and the unfinished work to the plumbing is unacceptable. I am new to Choice Warranty and and hope that the contractors you send out are vetted and do a good and complete job. I now have called about having a painter come out to repair and paint my kitchen ceiling and am hoping for better results

1 year ago

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Verified Customer

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Shannon

Still waiting for them to repair my heat exchanger and Ac at my home. Even though the Ac company recommended to replace the furnace, due to labor cost and the parts being on back order for a un specified time. We have no heat upstairs for over a month. We also paid $ 75 and so far nothing has been done. We had them come out for a dryer repair and the tech didn’t even speak English so with in a couple days the dryer was still making noise and eventually broke again so had to pay another $75 for someone to come and fix it correctly. They have no quality control whatsoever over who takes the jobs and you can’t request a qualified company. Most customers service representatives can barely speak English and don’t understand what they’re doing when you explain to them what’s going on. We have had people show up x2 to do work that wasn’t requested by us do to them misunderstanding what issues we have had with our HVAC.

1 year ago

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Verified Customer

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Edward

The service is primarily via Website, I prefer a more personal touch to do business. The website is unassuming and difficult to manage. There is no assistance or a person to call and ask questions. When a problem is reported, you require way too much information to submit for reimbursement with pictures. Way to difficult. Finally, the actual amount of reimbursement is never enough to cover the actual work order quote. usually less than 50% of the actual cost to conduct business. (no inflation adjustments). Multiple times the technicians have told me that their companies NO Longer work directly for insurance companies.

1 year ago

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Verified Customer

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Rippk157

The company you guys picked to repair my refrigerator was AWESOME!! and local so they were able to get my fridge fixed quickly. I do not like how you nickel and dimed me and made me pay for some of the repair. My fridge was broken I thought you were supposed to cover everything, you covered bout 80% of it.

1 year ago

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Verified Customer

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Joseph

After numerous unsolicited calls from Choice Home Warranty offering me a "great deal", I have had enough. I have told 2 different supervisors in a span of 2 weeks about these calls and emails and was told that they would stop. YET, they haven't! I asked the same question: doesn't your computers talk to each other and let you know WHO IS ALREADY a customer? Why am I still getting these calls and emails? It's to the point that I am about to contact my family lawyer and file a harassment suit if this doesn't stop. I've had 2 occasions to use the home warranty. The first was a GREAT experience with the assigned contractor. The second was a total nightmare. 10 days to get a hose that could have been purchased at Home Depot or a local appliance supply store in El Cajon, CA. Anyway, one more call or email and I am done! Let's see what happens now!!!

1 year ago

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Verified Customer

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Felesia

I'm a new homeowner and a home warranty was suggested to me. I don't see the advantage of having the warranty, as if I placed the monthly payments in a separate account. Along with the fee to pay the serviceperson person answering the call, I could pay for the service out of pocket.

1 year ago

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Verified Customer

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Leslie

I recently switched from old republic to Choice Home Warranty due to better pricing, better coverage, and all of the reviews I read online were great. So far, I am very happy to have made the switch.

1 year ago

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Verified Customer

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Lori

I’ve only used them once , and what a wonderful experience . I put a claim in and the very next day the plumbing company called to set up an appointment . The whole claim to repair was done in just three days!

1 year ago

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Verified Customer

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Barbara

I like that a claim can be made quickly without a lot of fuss. I don't like that appointments are made without contacting us first, but then the technicians call from a number I don't know. I don't answer calls from numbers I don't know. LOL

1 year ago

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Verified Customer

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Wallace

This is the best company I’ve ever worked with. When my AC went out they someone out the next day to fix the problem. If you’re looking for a Home Warranty this is the company to choose.

1 year ago

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Verified Customer

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Gary

CHOICE HOME WARRANTY was quick get a servicing contractor; however, he did not arrive until 8:02 p.m. and that is after my sister had gone to be as she has an early job. Other requests have been satisfactory; although the Washing Machine repair was denied.

1 year ago

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Verified Customer

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John

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service team. They promptly addressed my warranty issue and sent a technician who handled the hot water heater problem efficiently, even in bad weather. However, I did notice some communication gaps between the company and the technician during a plumbing issue. Overall, I’m satisfied with their service.

1 year ago

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