Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Robert

I was able to make just one phone call to a Choice Home Warranty rep and had a repairman out to fix the problem within a couple of days.

6 months ago

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Antonia Dalianis

I recieved a good deal when I purchased it over 2 years ago and I paid in full I would more than likely recommend CHW to family and friends

6 months ago

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Tress

I had an issue with my fridge. I contacted Choice Home Warranty, and they sent someone out to fix it. The fix was quick and easy.

6 months ago

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Gilberto

The contractor assigned to me was very courteous and efficient when he came, but I have been trying to reach him for over a month, and he has yet to respond to my calls. He operates with one of those third-party numbers. That kind of service is unacceptable. I hope this is not standard for how you assign technicians to attend claims.

6 months ago

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Glenda

They arrived when they said they would; ready to work, had the needed parts with them. They were fast, efficient and polite. Great job.

6 months ago

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Raquel

Love my rep, Haley D. She is the best rep I have had during my 35 years in the biz. She is responsive, helps the clients, and fights for us.

6 months ago

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Patricia

Prompt,efficient, and located problem and solved it promptly. The technician was on time and courteous. He fully explained the problem.

6 months ago

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Attilah

I’m disappointed put in my claim for my washer on 08/11/25 and the technician came on 08/18/25. Got approved for a replacement on 08/18/25 and I still haven’t got my e-card yet. Today is 09/05/25. So I been without a washer for 26 days. ☹️

6 months ago

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Bob Carducci

Peace of mind if things get broke. I’m on a fixed income and one less thing I have to worry about. Truly a life saver for me.

6 months ago

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Mary Kearns

The repairman seems very knowledgeable. He was very friendly. He was able to answer any questions that I had. Very pleased with this service call.

6 months ago

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Mark Hunter

Calling in to make a claim you have to talk with someone that speaks poor English, Choice should employ American workers, I had a dishwasher washer go out and repair person said it wasn’t worth fixing, Choice warranty would only reimburse me 250 to buy a new one. 65 call out fee for repair man, 150 to have it installed. New stainless steal dishwasher is 700. Very disappointing on this service. Save your money and don’t get Choice Home Warranty

6 months ago

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Steven Moore

I’ve been pleasantly surprised with the Service. Find them to be expedient and professional. Would definitely recommend.

7 months ago

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Laurie

Great service representative and he was professional and courteous, efficient and friendly! I would have him work on my appliances any time,

7 months ago

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Marsha

Thos company is horrible. Please don't get it. I've been without a frightened for almost 3 months. In my area only one person and he has told them several times it can't be fixed or he can't fix it. We are losing our food because it cools sometimes on tge frig side but then will shoot up to 54 degrees. Left side doesn't work. I don't here from them at all. I have to call them and talking to people in India I get nowhere. I have filed a complaint with the news station to assist me in getting this resolved

7 months ago

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arun sharma

to get service it is easy to go online and file but to get service performed takes a long time in fact my last call to check my hot water heater took more than 5 days to have somebody come in.

7 months ago

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Walt

I had a frustrating experience with customer service, as I was hung up on multiple times while seeking answers. However, when I finally got through, the appointment scheduling was prompt and the technician was courteous. Unfortunately, my washing machine couldn't be repaired, and the replacement process took much longer than expected, causing inconvenience.

7 months ago

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Anonymous

I had mixed experiences with customer support. While they were responsive and scheduled timely appointments for AC issues, one visit was delayed, and I had to handle some maintenance myself. However, another visit for a leaking water heater was disappointing; the technician did little and left me waiting for a resolution. Overall, the service was decent but inconsistent.

7 months ago

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Brian

I had a frustrating experience with customer service. Different agents provided inconsistent answers to my inquiries, leaving me confused. Additionally, trying to get assistance for my appliances took far too long, and the reimbursement process was a nightmare. After paying for a warranty, I was disappointed with the low reimbursement amount and the disrespectful treatment from the representative.

7 months ago

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Kathy

I've had ongoing issues with my refrigerator that were never resolved despite multiple technician visits. They denied my claim, claiming it wasn't normal wear and tear, even though the problem is inaccessible. Customer service is unresponsive, and I've heard similar complaints from others. I'm just waiting for my policy to expire to switch companies. On a positive note, I had a plumbing job done well under warranty.

7 months ago

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John

I've had a frustrating experience with customer service. Despite multiple attempts to get assistance with my air conditioner, I received no callbacks, and my emails went unanswered. I ended up paying out of pocket for repairs because they wouldn't approve necessary fixes. The lack of communication and support has been incredibly disappointing, leading me to cancel my service with them.

7 months ago

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Corrinne

I had a mixed experience with the warranty service. The technician was professional, but I faced issues with coverage on certain items that I believed were included. It was frustrating to pay for replacements when I thought they should be supported. Overall, I hope for clearer warranty terms in the future.

7 months ago

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Gerald

I had to use my warranty for plumbing due to a leak in the toilet tank, and I was pleasantly surprised by the quick response from Choice Home Warranty. The plumber arrived the next day and resolved the issue efficiently. However, I had a previous experience with a water heater replacement that was costly and didn't align with my contract, which was disappointing.

7 months ago

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John

I had a good experience with the service; they were professional and resolved my daughter's AC issue quickly. However, I faced a frustrating situation with my water heater repair. The warranty coverage was inadequate, leading to unexpected out-of-pocket expenses. It felt like a scam since the warranty didn't cover necessary repairs. Overall, mixed feelings about the service.

7 months ago

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Tammy

The gentleman from American Pro did a AAA+++ plus job. Got the broken item replaced and fixed in know time. Very Happy with his Service.

7 months ago

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James

Living in a rural area did not like having to find my technician pay for the service and be reimbursed. Communication with the customer could be improved..

7 months ago

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Sanjiv

In one my fist service request, I ended up in paying without any resolution or even review. I had to call handyman privately to get fix done. My other interaction have been satisfying

7 months ago

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Cheryl

Take to long to get a service call then have to wait and get a second opinion then have to wait to find out if the item will be fixed or replaced. Then have to wait another 30 days for replacement

7 months ago

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Peter M and Dorothy C Benton

Excellent service visit. Technician found the problem on our dryer and replaced the rollers that were making the noise.

7 months ago

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Jo

Takes too long to get service. Spoke to some professionals in the field.I was requesting help with and told me your company doesn't pay their bills on time, nor do they pay in full.Therefore it's too hard to find a company that will work with you

7 months ago

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David

took a long time to get someone out to look at problem then they just put a band aid on it to get it though not fix the problem the tecs had to call choice to get told what they were aloud to do.so when they were here they found out they were not getting paid what they normally bill so they were mad and only did half a job. Will not be renewing with choice again would rather throw money away on something useful

7 months ago

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JoAnn Armstrong

Waited from 6/30 to 7/29 for a repair person to be assigned to fix the ice dispenser on the refrigerator. I requested a call from the supervisor which never occured. There were notes attached to my account that weren't true... That a repair person was at my residence on 7/4. Poor customer service, no accountability or responsibility of your staff team. I'm searching for a replacement company on Google.

7 months ago

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Patrick

Vendors do not accept checks for payment and are charging additional fees for paying by credit/ debit card. I have also had to order replacement parts at my expense and have not been reimbursed

7 months ago

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Michael

When I call in an issue that needs fixing, it takes weeks and I mean weeks to get a technician to repair the issue. The only light in my living room fell out of the ceiling, hanging by the wires. After calling the service number twice to escalate the problem it still took 2 weeks to get fixed and the technician tried to charge me an additional $50 for the visit. I called in about my AC unit 2 weeks ago and the claim is still in the “Dispatch” state.

7 months ago

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Connie

I placed a claim for A/C because not cooling very well and running almost constantly. Took Choice Home 4 WEEKS to find a technician. Then claim denied due to repair needed was part of "normal maintenance" and our responsibility. I disagree. Had to have it fixed so had to pay technician $480 !! I think Choice Home should paid at least part of it.

7 months ago

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Janis

Same claim was denied 2 times after 2 different companies came out on a service call and found the exact same problem with my heating unit. I was told that both companies said my unit was working properly and my claim was closed. I was told by both companies that came out to service my unit that the induced draft motor was bad and needed to be replaced. I was shown pictures and a video of the bad motor and bearings. I will be filling a claim with Triple A and the Better Business Bureau and with Travelers Insurance.

7 months ago

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Lawrence

I filed a claim through Choice Home Warranty and was denied without ever speaking to a representative until the appeal process. I wouldn’t doubt that most of their claims get denied and given to the appeals process as a standard of operations and primary process. I’ve used other home warranty companies and was taken care of and made whole. Choice Home Warranty had poor customer service, did not communicate with me until the appeals process after denial and even at that time appeared to look for how to deny my appeal instead of understanding my appeal justification .

7 months ago

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Jolene

It’s just very disappointing that I have to wait so long to get a repair and then the repairman has to drive so far from me. Your company can’t find anyone closer than an hour away to service my account says something to me.

7 months ago Edited December 2, 2025

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Robert

Their customer service sucks. You can never get a hold of them once you file a claim they don’t even wanna talk to you to file a claim then they tell you that if you leave your number, they will call you well that’s BS. They never called for four days

7 months ago

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Gladwin

Sends me a guy to check my AC after 8 days of my request. The AC technician comes and changes capacitor , does not determine if the AC was fixed and if the cooling is there. If we set the temperature thermostat to 72, it will be still 84 inside home. Another AC technician they scheduled will come after another 7 days . The Texas temperature is in 100s and I have been without my cooling system for more than 2 1/2 weeks. Frustrating

7 months ago

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ROBERT LEE

My garbage disposal went out … a appointment was set then they turn around a set another appointment far out I just canceled… because I didn’t want my house smelling for almost a month waiting on those guy

7 months ago

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Janice Ivey

I dislike the approval process used by Choice to determine if a repair will or will not be covered. Advertised coverage is misleading because it appears that even “covered” items may or may not be covered depending on some unknown criteria

7 months ago

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Nancy

The repairman came fully prepared, on the weekend, was polite and efficient. My sink is fully repaired. Thank you so much!

7 months ago

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Debra Kramer

AC company came out, said he replaced a part but I stood by him the whole time and all he did was black tape a box over & over & stick it back in. Plugged it in & blew my electric out in 1/2 the house. They want me to call an electrician & pay another $100.00. I complained& they cancelled my request. I paid a contractor to fix it myself. I'm not very happy with Choice.

7 months ago

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Verified Customer

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Eric Stringer

Very responsive on sending out a tech to diagnose my AC problem and was quick to approve the parts needed for the repairs.

7 months ago

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Ken

Very quick to get the job done. placed a claim on Sunday evening, contacted me on Monday morning, job completed Monday afternoon.

7 months ago

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Charmayne Parker

The initial visit from the plumber was fast!! The replacement part was great and all of it was done in a timely manner!!!

7 months ago

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Catherine Yeatts

I appreciate the help with the cost of parts and labor at what seemed to be a discount for my a/c but did not like that nothing was covered due to change in Freon.

7 months ago

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John

The situation is bad. I have spent hours calling LG in Georgia. I mostly get Chinese to English speaking ladies who are very polite. They take all my info. and promise to send the compressor to Johnathon but he does not get it.. Every time I call I get a new person and once I got a new department! I do not know what r to do. JRN

8 months ago

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Michael

I HAVE HAD for conditioning issue since 30 June and have yet to have ot fixed. I was assigned a vendor, he came out and several days later I was assigned another vendor. Now I have to go through the entire process over again. I have been without ac since 30 June 2025. I am Retired disabled military vet and dont feel like I am being taken care of. I am totally not satisfied with this warranty company.

8 months ago

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Dave

Extremly long time for CHW to assign trouble calls (over two weeks!) Repeated reschedules even after waiting 2 weeks for initial appointment. Tech showed up after 8 PM and decided a motor/pump was bad without even turning the appliance on. Required $180 check made out to "Michelle". DId not provide receipt ir invoice. Homeowner had to provide a receipt. Worst experience with any home warranty service call

8 months ago

Choice Home Warranty Reviews