Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Kenneth

I dislike that they sell coverage for a water softener but then don't cover things like resin replacement when that a common repair that's needed at between 5 and 10 years of age. I also didn't like that they attempted to low balled my dishwasher replacement and I had to schedule an appointment for a 15 minute phone call to get a reasonable amount. But then I had to wait 30 for a Lowes egift card to arrive.

1 year ago

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Tom McNamara

I just recently had an oven repaired and that was done very well and I am pleased. Previously, however, I had a claim for a broken down clothes dryer about a year ago, I paid the $60.00 service fee, the technician ordered a part that turned to be apparently unavailable. I made numerous phone calls to choice home warranty regarding replacement. The dryer was never repaired nor replaced. I finally bought a new dryer with my own money. So not only was I out the cost of a new deer, I was out the $60.00 service fee. I am completely dissatisfied with how that claim was mishandled.

1 year ago

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Nilesh Desai

Like the responsiveness to act on the Problem Did not like that replacement Dishwasher was not fully covered. We have warranty to cover during failure, so when Money is paid, it should Pay how much it cost to replace new Dishwasher.

1 year ago

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Muthrine

In my contract with Choice Home Warranty, I agreed to pay $45 for service fee. Choice Home Warranty just changed my fee from $45 to $60 and my contract is not up for another year. In addition, they sent a contractor to work on my stove/oven. The problem still existed when the contractor left so I reported this to Choice Home Warranty. The contractor did not arrive for some 20 days and then told me that I had to pay another service fee. When I called Choice Home Warranty, I was advised that they could not make the contractor give my $60 back. (Not happy)

1 year ago

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Betty

My dryer went out and I was told I would only receive $325 which is not even enough for a cheap dryer. I was terribly disappointed in the company. I expected more from them. I would have been happy with a cheap dryer. Then I have to wait up to 30 days for a check that I can only use at Lowes, because Choice Home Warranty has a deal with them. The last company I had replaced a hot water heater in the last place I lived. I received a check (I could cash) to purchase a a new hot water heater. I was told if it cost more they would refund the balance to me. I am considering going back to American. I am so discussed by the outcome of this replacement!

1 year ago

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Connie Salazar

My claim was handled quickly, the technician came early, was very informative as to the problem & fixed it within no time at all. Made sure everything was in working order before he left.

1 year ago

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Linda Beatty

Within 24 hours the tech came out to fix my garage door opener.It couldn't be fixed,Choice home warranty covered it 100 %.This replacement paid for my annual cost of warranty.Best home warranty company

1 year ago Edited April 5, 2024

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Theresa

I chose Choice after reviewing feedback and customer ratings. We have been impressed with the customer service, easy online claims submittal process. Just simply AWESOME!!!!! I've recommended Choice to my neighbors.

1 year ago

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Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

1 year ago

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John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

1 year ago

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Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

1 year ago

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Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

1 year ago

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TeeTime

Initially, the rep misidentified my plan; Said my issue was not covered. Once that was straightened out, almost immediately, technician was assigned and quickly available. Technician also accommodating to my schedule.

1 year ago

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Enrique San Jose, CA

It was my first claimed, so I expect to get answers quick and expect my call be answered as smooth as possible. And indeed, actions was taken and my claim was answered and job was done professionally.

1 year ago

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Carol Perez Cleveland, OH

Quick to schedule appointment, but fairly long wait (1 week) for repair person to come out to look at it. Then even longer (2 weeks) for appointment to come back and actually fix the issue. For a large family, 3 weeks is a long time to go without washing clothes

1 year ago Edited March 18, 2024

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Charles Baran

There are times when you attempt to communicate with them, that ypu simply think "the lights are on but they must have their head in the oven" They do NOT hear what you are saying at claims time...they simply repeat their script! Getting to talk to a supervisor about you claim is as close to a Donkey giving birth to a Rinocerus. GOOD LUCK!

1 year ago Edited June 7, 2024

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Tes Kefle

The quick response. I called on Saturday afternoon when I found out my heater was not working. On Sunday I was notified service was schedule early Monday. Chicago as you know the weather changes so rapidly. So on Monday the heater was fixed and running well. Thanks Choice.

1 year ago

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Peter Kingan Houston, TX

My appliances were repaired in timely manner. My kitchen was left totally clean and like no one was ever there. Everything works great. Service man called and let me know time line

1 year ago

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joe verrengia

The only thing that I would like to change about this company is the length of time it takes to get a gift card when they’re replacing an appliance, other than that they’ve been fantastic and the people who answer the phone to help you are very knowledgeable and helpful And fully address any problems that you may have

1 year ago

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Kathleene Hoffman Plainfield, IL

Washer broke got money to buy a new one. Then the microwave needed to be fixed. I paid 69 dollars and it's good again. The man thar come from Razor Sharp is very nice and honest about what's wrong. I very happy so far.

1 year ago

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L. Johnson

When I join this company I was happy until I needed help to repair my air condition, the contractor they sent out couldn't fix the problem, all he wanted to do was check the refrigerant he said that the company would pay for anything more. I end up fixing the problem myself. Iam very disappointed with the contractor that was sent out, he was not helpful at all. Larry Johnson

1 year ago

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Janet kaplan Pittsburgh, PA

They always do the right thing. Either fix it or replace it! I have never had a problem with Choice Home Warranty . Have been using them over 6 years and it’s worth every penny

1 year ago

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Barbara Alderman St. Cloud, FL

My sink was stopped up. The guy came in. He spent no time at all. He did something to the sink, and it was the same. It was exactly the same so I had to have someone else come because he couldn’t come back and had to pay for someone else, I requested my money back since it all happened within three days and they said no I didn’t get my I didn’t get any satisfaction from this guy and I wouldn’t let him come back anyway so I’m very disappointed that y’all took my $85 and wouldn’t give it back to me because it was no help at all and I had to pay twice because I had to pay someone else B

1 year ago

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Karen Abrams Louisville, KY

Tech came unprepared. We had sent make, model, serial. And problem ( timer won’t advance), first to Choice, then again to Sears home service at their request. Tech showed up with no info and no parts. Spent all morning trying to get his app to work. Then said was waiting on authorization. I finally called Choice and got the authorization number for him. Then wrote him his check for the call. He then told me he couldn’t return to replace the timer until March 27. This was in Feb 20. Half the day wasted and nothing done.

1 year ago

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Verified Customer

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James Mckenzie Buckeye, AZ

Choice Home Warranty has been outstanding. Over the last 5 years they have saved me a lot of home repair cost and are always prompt on getting on all work orders worked quickly.

1 year ago

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Verified Customer

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Randles Lunsford

I've used their service multiple times and have always been impressed with their responsiveness. When I had issues with my dishwasher and hot water heater, they quickly sent someone to evaluate and fix the problems. The technicians were prompt and efficient, even in bad weather. Overall, I've had a great experience and highly recommend them!

1 year ago Edited March 5, 2024

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Dell Uniontown, KS

1 year ago

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Dennis

I used it to go ahead and replace my microwave oven. The appointments once they were made, there was a good follow-up, and they were very punctual. They were not able to repair it. So I was able to get a voucher for Lowe's for $250, and that was appreciated.

1 year ago

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Ann

I just made a claim. I went online, made a claim, filled out what I needed, and they contacted me that afternoon or the next day. All of the people that have come in and done work have been very nice.

1 year ago

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Alice

I had a situation that needed to be fixed, they handled that. Well actually, I had to call another person, but I got to a different person when the first person couldn't handle it correctly and they took care of it.

1 year ago

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Anonymous

It just depends on who you talk to. You don't get the same people to do the service over and over and over, which means if you need a plumber, you may not get that plumber. You can request that plumber, but you have to wait for them. So I'm just saying consistency is a concern.

1 year ago

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Deborah

I had to get involved with a case manager and she wouldn't call me back. And she hardly gave me anything when Choice Home Warranty was sold to me I was told that I would get an appliance of the same value or more. But when my stove went, I got very little money out of it. And I negotiated, and she gave me something that was a small amount of money and I wanted a case manager on it and we went back and forth and I even went as far as to try to connect with the CEO of the company and I did get one of the managers, and he told me it would be taken care of, but it was never taken care of. So I just got after having no stove from before Thanksgiving, till January, I finally settled.

1 year ago

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Mary

The last time we used it was for the garage door. But we didn't use it because the garage door is not covered. But the garbage disposal, we had someone come out for that, and they did a great job and were able to get there within a couple of days.

1 year ago

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Robin

I got one thing fixed, and I wanted to get something else fixed in the same room, they said that I had to wait another 30 days before I put another claim in. It didn't really make sense to me, but rules are rules of the book. They are quite prompt in settling the claims and coming out and fixing the things that I'm very pleased with.

1 year ago

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Pam Dalton, GA

Our claim is still not settled for replacing our microwave. Only the partial amount is being replaced and we were of the understanding that the whole appliance (microwave with hood) would be replaced. We were told it would take up to six weeks to receive a credit to use at Lowe’s. We did not find this out until approximately 3 to 4 weeks after first filing our claim. We have been very disappointed with Choice Home Warrenty and this is not the first time. The first time we were disappointed involved a claim for our stove. The gentleman was going to do some additional work involving installing a gas gas line. He asked for $900 up front which we felt comfortable with because he was recommended through Choice Home Warrenty. Well, our bad, we never heard from him again and he would not answer our calls. So needless to say we are extremely disappointed in how our two of our claims have been handled.

1 year ago

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Sally

I like the service young man. He did a great job-efficiently, respectful, and didn’t leave a mess What I didn’t like was having to wait a week for service because it was my refrigerator/freezer and I lost almost everything in it !!

1 year ago

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Richard Virginia Beach, VA

Repairs are handled right away and they are performed by professionals. That ,in and of itself, not having to spend your own time researching how to repair whatever is broken, I believe is a great option. I would remember too that nothing is perfect, but a home warranty is a good choice.

1 year ago Edited February 20, 2024

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Steven Blue Springs, MO

Called for service on a faulty water valve. The claimed was denied, but I needed the work done. So I paid the tech to do the work and appealed the decision. After talking to the rep he agreed to pay for the repair. But when I said I already had it repaired by the tech you sent. You again denied my claim. My real estate agent called a contact he knew and was told that you would then write me a check…still waiting on the check almost a month later. Your company is not one that I would ever recommend to anyone!

1 year ago

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Charlene

It's hard to get a hold of a person. I called the toll-free number and left a message. They never did get back to me. I called back the next day and reported it, and then they did send me an email. I renewed and I have recommended them.

1 year ago

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Annette

I'm in the process of using it right now. My washing machine is not working properly. It's leaking and the service company who they assigned to this repair is coming tomorrow.

1 year ago

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Secil

They respond fast. I think one time we had a problem with the breaker circuit, and they responded so fast and they came and fixed it. And then a problem with the stove, the numbers didn't appear, and they fixed that too.

1 year ago

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Melissa

I never had to call customer service before. I just did a claim online. The people contacted me and let me know what time they were coming, they came out and fixed it, and that was the end of it.

1 year ago

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Lisa

Way too many communications on signing up for a homewarranty when you already have one. Took way too long for someone to get back to me after my first request for repairs. Had to send another request. Really no communication on how things were going. And when our refrigerator would be fixed. Then a week later said they would be at my home the next day.

1 year ago

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Randy

I wasted 2 complete days waiting for a technician to show up from an appointment that was scheduled through Sears. The technician was the nicest person in the world, but Sears customer support, well let's just say, when you outsource work to other countries on the other side of the world, they customer service lacks the service part.

1 year ago

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L

I'm not really happy with them. I've had a washer repair scheduled. They came out December on the 20th. He ordered parts, they came about 3 days later. He's scheduled to come back on the 27th. I waited all day that day and the next day and he never showed, and I never heard anything. I called Choice, they said it shows my account I canceled my call, for the service. I said I didn't call anybody to cancel. Why didn't he come? They said 'Well, it's showing cancelled on our end.' And I said, you better look again. So he said, we'll get someone to call you. And I had to call them a second time. And then, of course, there's no telephone number. I tried to do a chat with them. Choice wanted me to fill out my name, number, the washer, the complaint, and pay $65 more. I already paid for it and all this stuff and I just got out of it. So this has not been a good experience at all.

1 year ago

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Richard

I seem to call off hours when it's less busy for me. And sometimes there's some language issues. Sometimes there's issues where things don't make sense on what they're telling me. I had an issue with the ceiling fan, and I had an issue with light fixtures. And I was told that, even though they're both electrical, they are not considered electrical, one is considered electrical, and one is considered mechanical. And even though the same person comes out to fix them since there are two different issues, electrical, and mechanical, that I am responsible for two co-payments. So that made no sense to me. The gentleman I spoke to couldn't explain why this is the way it is. The people they send out seem to be knowledgeable, they seem to know what they're doing. Those have been all positive experiences with the people that have come out. It's more just the people on the phone.

1 year ago

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Michael

I had my first time using it in December on my refrigerator. They ordered the part on December 12th, and I believe it was supposed to be installed on December 29th. I do not have the part yet, and it's January 4th. No one can tell me when it's going to be received to fix my ice maker and my refrigerator. I keep trying to call them to see when they're gonna get my parts in, and it's hard to get to them, and they keep telling me to call someone else.

1 year ago

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Michael Hopewell Junction, NY

I like the fact that choice home warranty worked with me to get a reasonable price for me to get a new washing machine. it is a smaller unit than the one that I had , but, I am grateful.

1 year ago

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George VA

I liked the work done by the Sears representatives, except for the fact they took two weeks to get the part delivered. However, their work was effective and timely once the part was delivered. On the other hand, the NIL technicians did an excellent job replacing my hot water heater. However, the fee I had to agree to pay was exorbitant and covered parts they did not have to install. This smacks of robbery and I was extremely dissatisfied with it. A fee of $250 would have been high but reasonable. The $590 I had to agree to pay was totally ridiculous.

1 year ago

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Agnes Vozari-Kimmons Houston, TX

We had 3 claims that were all approved and saved us a lot of money. All service providers communicated well on arrival time and completed all 3 jobs well. All were polite and professional!

1 year ago

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