Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

John

I loved the idea of a home warranty and selected Choice. This was such a disappointing and deeply frustrating experience for me. The amount of time and effort I had to devote to dealing with them (not working with them) was incredible. Everything I submitted was denied and forced me into lengthy appeals processes. I had prepaid for 3.5 years to get the best price and ended up getting help from the CA insurance board to get Choice to cancel my policy and refund my money. Do your own research before signing an agreement and read the policy very carefully. I've seen good reviews for them, but my experience couldn't have been worse. I never post complaints, but this was so frustrating that I felt I should take the time to warn those considering Choice to be very thorough in your research and remember, buyer beware.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Joseph

I've had this policy for almost 4 years. The first two times I called for problem no one showed up. I called to see why I didn't get the answer I was looking for. They rescheduled the service and again nobody showed up. A few months ago I called for a broken garbage disposal and the the technician showed up on time and fixed it. I think when my policy runs out next year I'll start looking for another.

10 months ago

check_circle

Verified Customer

star star star star star

Shirley

I loved everything about Choice Home Warranty,they repaired my washer and my dryer and I am very satisfied with their services,Thank you'll very much. Ms. Shirley M.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jarald

MY AIR UNIT WENT OUT 3 COMPRESSOR COMPONENTS WENT OUT AND NEEDED REPLACED, I CALLED THEY SET MY APPOINTMENT OUT FOR 10 DAYS FROM THE DAY MY AIR UNIT WENT OUT I GOT A 80 YEAR OLD MOTHER 8 MONTHS PREGNANT NIECE 58 YEAR OLD WIFE WITH HOT FLASHES ME AND MY 25 YEAR OLD DAUGHTER AND ITS 82 DEGREES INSIDE THE HOUSE 91 OUTSIDE ........ SO I CALLED AND GOT IT FIXED $240 DOLLARS I UPLOADED PICS OF THE PARTS AND RECEIPTS ....... RICHARD PAULMER RELIED TO MY CLAIM TO GET REIMBURSED THAT WAS TO FAR OUT FOR US NOT TO HAVE AIR ....... HE WAS VERY RUDE " IM NOT REIMBURSING YOU ANYTHING NOT EVEN A PARCIAL-REIMBURSMENT .........

11 months ago Edited June 19, 2025

check_circle

Verified Customer

star star star star_border star_border

Kimberly

Read exactly what the warranty covers. If you want peace of mind in the likelihood that a major repair or replacement is covered then a home warranty is the way to go. Just know exactly what's covered and more importantly, what's not covered.

11 months ago

check_circle

Verified Customer

star star star star star

Angel

Choice warranty has been amazing to us, we have had a few appliance in our home cause us some trouble but thanks to our warranty those appliance have been taken care of.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Mark

Technician Shannon K is great. Choice Home Warranty covered the motherboard for our refrigerator, but denied replacing the separated seal on the freezer compartment. He replaced the seal on our upright freezer, but frozen moisture still collects on the inside of the door.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Matthew

Both contractors with each claim were awesome, but CHW takes too long to process claims and set up contractors to come to the home. With the first claim we had to wait 2 weeks to have hot water and had to pay an additional amount for items that should have been covered.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jan Leighton

My water heater was going out. Scheduled an appointment & the plumbing company saw the tag on the existing water heater and said "this is not an 80 gallon heater - tag is wrong". Plumbing company requested approval for replacement. Choice refused. I filed an appeal. Once on the phone I was told "it didn't matter that the tag was wrong, it didn't matter that the plumbing company said the water heater was only a 50 gallon tank - there was not a way to appeal this - The ONLY way is if I can get the manufacturer to give me the paperwork to say the tag was incorrect". While my water heater was leaking into my garage. So I paid my regular plumber the $1400.00 to replace my 50 gallon water heater. Here's the kicker - I am a REALTOR - I KNOW that there was a way that someone could have verified that the existing water heater was a 50 gallon tank. You did not offer that option - at all. CONGRATULATIONS I will NEVER offer Choice as a home warranty option to my Clients ever again.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Timothy Columbus SR

I'm not a fan of the increased service fee to $100 regardless of the job. I had a commode problem that took the technician 5 minutes, and the service fee was as much as the cost of replacing my water heater. Also, not sure where my $50,00 per month goes, but I still had to shell out $875.00 for my water heater for "UNCOVERED " COST.

11 months ago Edited February 11, 2026

check_circle

Verified Customer

star star star star star_border

Derrick Pinckney

Choice Home Warranty has been a great home warranty company for me, my family and customers that I referred them to. The price is affordable for outstanding technicians and customer service.

11 months ago Edited October 6, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Jan Stradley

The past 2 claims I have submitted it was 5+ days before the technician came to fix the problem. This last claim for my dishwasher that was leaking the technician wouldn’t even fix it because it was a leaking valve and he claimed it was an installation error and not covered under warranty so that was a waste of $75. At this point I will be canceling my contract and requesting a prorated refund on my contract. Choice Home Warranty is not as good as they once were several years ago. I am not a satisfied customer and will not be recommending them. I don’t know why it says “Amazing” at the bottom I don’t think their service is “Amazing “!

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Nancy Reese

I was surprised to learn that air conditioner coverage did not include the inside air handler,so when my entire system needed to be replaced I had to pay $1,100 for it plus $1,000 for installation. Additionally, it took 12 days to have the new system installed while the heat indices was over 100 degrees here in south Florida.

11 months ago

check_circle

Verified Customer

star star star star star

Jaqueline Sant amna

I love the dependability of CHW. My fridge died and they couldn’t fix, so they gave a check to get a new one. It’s the best investment a home owner can make.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve

Their customer service and concern for their customers is zero. I had a problem with my hot water heater and a warranty that existed on the part that went bad. The company they sent wanted the $600 for the party up front even though they would be paid by the warranty. I never received a call explaining the issue until I became aggressive about it. Both my wife and I are disabled and greatly in bed if the use of hot water. We ended up going a week with no hot water and only when I personally contacted the company and paid half of the cost of the part could I get it repaired. I called choice on several occasions one to find out what the delay was and two to get done assistance getting the repair done. They did absolutely nothing other than relating the same scripted message over and over and over. I asked for a supervisor on two occasions, was told I'd get a call back, and never did. Customer service and a fast as in concerned, the company, is terrible. In addition, every company that has come to my house, 4 in total, to do a repair, voiced their disdain for this company.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Arthur

Choice Home Warranty has provided adequate services. However, they are often unable to find a local provider and/or the time for repairs exceeds a reasonable timeframe. I have also experienced denials for repairs that should have been covered. I highly recommend reading the fine print.

11 months ago

check_circle

Verified Customer

star star star star star

Geraldine

I am a new customer with Choice. I did have an AC claim and it was handled quickly. Very easy to put ina c laim online, etc. Pleased that I changed to hoice.

11 months ago

star star star star star

ROBIN FULLAM Newark, New Jersey

Simple claim process with quick response.

1 week ago

star star star star star

James Gowan Foley, Alabama

The credit for my ceiling fan was pretty low

1 week ago

check_circle

Verified Customer

star star star star star_border

Susan

Seemed to be a reputable home warranty company.

1 month ago

check_circle

Verified Customer

star star star star star_border

Travis

Husband made the choice after reviewing.

1 month ago

check_circle

Verified Customer

star star star star star_border

John

recommended to me by a realtor and reasonable cost

1 month ago

check_circle

Verified Customer

star star star star star_border

Roderick

It is cheaper than American home shield.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Florence

Initially because I was a realtor and was offered good coverage at what I thought was a good price.

1 month ago

check_circle

Verified Customer

star star star star star_border

Charles

Generally have good contractors to service appliances

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Naveen

I started a claim and no one showed up, Choice warranty even did not bother to follow up on the claim

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Annette

I'm not anymore. Not satisfied how I was did the last 2 work orders. I was definitely loyal to your company

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sally

I still haven't resolved a claim I have pending. Eyebee has not finished their work on my refrigerator.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Tony

My appliance is still not fixed. Hard to communicate with technician.

1 month ago

check_circle

Verified Customer

star star star star star_border

Megan

It was recommended when we brought the house by the realtor

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lee

Been 2 weeks and can’t get an answer or even a call letting me know when my pool will get fixed not happy

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Allison

I bought Y house in September of 2025 and the seller paid for the home warranty!

1 month ago

check_circle

Verified Customer

star star star star star_border

Nikhil Shah

I was recommended choice by one of my friend

1 month ago

check_circle

Verified Customer

star star star star star_border

James McClellan

Thought it would be good warranty. My mistske

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Miller

They called me when I was looking for a home warranty. The company's that they send are not reliable.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Smith

Cause they lie to you about stuff when a service person tells you one thing and they say the opposite !!!!!

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Arnetta Evans

Not putting customer first, had a bad experience with the last claim

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Mark Mcbride

I think you guys charged me twice. For the seventy five dollars

1 month ago

check_circle

Verified Customer

star star star star star_border

Jack

Great reputation . Prompt response to submission of claim.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Delia

Over priced. $68 per month and is taking up to 3 months to get technician to replace an ice box in refrigerator

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Victoria

A friend had recommended using them, after the Home Warranty company we were using hiked up their pricing plan significantly. We are currently discontent with the service we have received. Long delays in getting a repair done or deeming it unrepairable. Problems getting technicians out here to look at the broken items. The money received by this warranty company to replace the unrepairable appliance will not cover replacing the item, just a percentage of its cost.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Kelly

Had to wait over 2 months in the dead of winter with no heat in sub freezing weather to wait for them to send several different service people who couldn’t fix my tankless hot water heating unit. I found my own plumber to work on it and after 3 weeks of trying to get my plumber to deal with Choice to help them with upload there photos and diagnosis, choice declined to pay claiming it wasn’t regular wear and tear of the system. Practically 3 months without heat only to be declined the claim while we sat in one room with a space heater and still and to pay out of pocket to get it fixed. (Which could have been done the week it broke!)

1 month ago

check_circle

Verified Customer

star star star star star

Debbie

We had a bit of delay on the front end due to the first company selected by Choice didn’t respond. After switching to a different repair company, everything was quick & repaired perfectly.

1 month ago

star star star star_border star_border

Gary Zurn

This would have been a 5 but the replacement program is terrible. My dishwasher was deemed unable to be repaired by repairman who was great. However I was only offered $272 for a full replacement based on how they calculate. It was $1200 new with install. I could get an equivalent replacement for $1000 but they would not budge off the $272. No mention of depreciation by customer service. Only keep saying based on size, options etc. Regardless of what I showed them. I challenge anyone to find a replacement dishwasher with the options of a Kenmore Elite for $272, Read small print very carefully for replacement option.

6 months ago

star star star star star

Ronald Lewis

I have had a Choice Home Warranty for my house for over three years now. This is a lifesaver. When I like best about their Home Warranty as it covers everything including my pool. It costs me only $85 every time they come out and everything else is covered.

6 months ago

star star star star star

Sheila Adams

From start to finish the process was seamless. The person that we were scheduled with was personable and knowledgeable in his field. (Electrical) Not only that but my husband and I learned a lot that day. He can do work for us anytime. I would've gotten his name had I thought I would do a survey 🙂

6 months ago

star star star star star

Desmond Proctor

Shawn Nourieli was an excellent representative to coordinate with in developing my home warranty policy. Very easy to communicate with and understanding of the time I needed to review options. I didn't feel pressured, but was also able to quickly determine that Choice Home Warranty had the best policy for our home!

6 months ago

star star star star star

Richard Harrison

I bought a policy because our 2010 house had original appliances when we bought it in 2020. This year, the refrigerator finally died and was so old parts are no longer available. CHW offered me a fair amount to enable me to replace the failed unit.

7 months ago

star star star star star

Bina Patel

I chose the Choice Home Warranty because my son’s in laws had a policy and he said they are doing very good service . That’s why I chose. Any time I call them always answers and solve my problems and I have called them 3 times and fixed them all. Great service and friendly customer care.

7 months ago

star star star star star

Larry C. Smith Sr

Needed a plumber to repair our toilet and he was pleasant, friendly and professional. Found an additional problem for the toilet and took care of it. Knowledgeable and helpful and got the job done efficiently. Thanks, William for your Good Job!

7 months ago

Choice Home Warranty Reviews