Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Gary Modesto, California

Not covering loss that I feel should have been covered under policy guideline.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Amy Jacksonville, Florida

I chose to go with Choice because it was cheaper than my last company.

1 month ago

check_circle

Verified Customer

star star star star star_border

Ishfaq Ahmed Kansas City, Missouri

Better rates, satisfactory service , quick response

1 month ago

check_circle

Verified Customer

star star star star star

Debbie

We have been with Choice Home Warranty for quite a while. They have handled everything so far. We have had a little glitch with this latest repair but they are working to get it resolved.

2 months ago

check_circle

Verified Customer

star star star star star

Derek

Choice Home Warranty has been our warranty company for years. They are quick to arrange appointments that are convenient for us. The last need was for electrical service and the electrician was prompt and thorough.

2 months ago

check_circle

Verified Customer

star star star star star

Richard

At first we were skeptical but once I needed to call Choice Home Warranty, the service is great. They truly stand behind there words. Have and will continue to make others aware.

2 months ago

check_circle

Verified Customer

star star star star star_border

Linda

I've done 3 claims. Two claims were handled right away. The third one was to use my own service that I had a maintenance contract with. I had t jump through a few hoops to get that approved for reimbursement and reimbursements was about 60% of the cost.

2 months ago

star star star star star

texascouple@verizon.net

This was our first claim with them for a refrigerator sensor that went out. A service rep was on-site within a couple of hours and got it back up and running until the necessary parts are ordered. I trust any future claims will go as smooth.

7 months ago

star star star star_border star_border

Key Locations Property Management LLC

This company, along with most all Home Warranty companies, is not set up to work well with tenant occupied rental properties managed by 3rd parties. Very difficult to schedule the visit. Plumber that came would only chat on text and would not take our call. Plumber also made our tenant pay for the service call when we had already prepaid for this with our company CC. Plumber also mentioned how hos company was also frustrated with the process of scheduling work etc. We also never get any reports of the work that was done after the fact and that prevents us from accurately tracking the repairs to the home for the owner. Also it seems like this company may now outsource CS communications and also attempts to us AI agents on calls and they are not very good. They keep asking the same question over and over just rephrasing the question as if expecting a different answer. Deryk Key Locations Property Management LLC

7 months ago

star star star star star

Richard Decker

My LG refrigerator started making noise. I placed a ticket on Monday, got a person assigned in less than an hour. The service person came the next day and replaced the faulty part. This was the best service call I have ever received and my first for Choice Home Warranty since switching from another company.

7 months ago

star star star star_border star_border

Gary Zurn

This would have been a 5 but the replacement program is terrible. My dishwasher was deemed unable to be repaired by repairman who was great. However I was only offered $272 for a full replacement based on how they calculate. It was $1200 new with install. I could get an equivalent replacement for $1000 but they would not budge off the $272. No mention of depreciation by customer service. Only keep saying based on size, options etc. Regardless of what I showed them. I challenge anyone to find a replacement dishwasher with the options of a Kenmore Elite for $272, Read small print very carefully for replacement option.

8 months ago

star star star star star

Ronald Lewis

I have had a Choice Home Warranty for my house for over three years now. This is a lifesaver. When I like best about their Home Warranty as it covers everything including my pool. It costs me only $85 every time they come out and everything else is covered.

8 months ago

star star star star star

Sheila Adams

From start to finish the process was seamless. The person that we were scheduled with was personable and knowledgeable in his field. (Electrical) Not only that but my husband and I learned a lot that day. He can do work for us anytime. I would've gotten his name had I thought I would do a survey 🙂

8 months ago

star star star star star

Desmond Proctor

Shawn Nourieli was an excellent representative to coordinate with in developing my home warranty policy. Very easy to communicate with and understanding of the time I needed to review options. I didn't feel pressured, but was also able to quickly determine that Choice Home Warranty had the best policy for our home!

8 months ago

check_circle

Verified Customer

star star star star star

Patrick

Very polite and professional did great job and a great job cleaning up would recommend 👍 to his services to anyone 😀. Chris is a great technician. And knows what he's doing 👌

1 year ago

check_circle

Verified Customer

star star star star star_border

William

I liked the ability to use the customer portal to submit my claims while being able to track the status while being reviewed. I didn't like the lack of local, BBB approved vendors. In the end I was able to work with a local, highly rated vendor that I found.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Vincent

Had to wait 9 days for the HVAC tech to get here. He pushed it off to an electrician and had to wait 2 more days. He told me ckt breakers were replaced and still no A/C. Second HVAC tech next day fixed in 30-40 Min. System was over charger so he balanced the system to the correct pressures and all worked fine after that. First HVAC tech from "Sears A/C" must have been clueless. Second tech was wonderful and explained everything clearly was from "HIMS A/C. Paid 2 co-payments due to the incompetence of the first A/C tech and took 2 weeks to fix during summer in AZ.

1 year ago

check_circle

Verified Customer

star star star star star_border

Alexandra

My claim for non working air conditioner was just denied, so not too pleased with Choice right now. The company that repaired the other unit was good. I've already paid for 3 years service recently so really don't have a "choice" but to keep Choice as my warranty company.

1 year ago

check_circle

Verified Customer

star star star star star_border

Naomi

I like the accessibility, both by phone and web to make a claim for service. There are representatives available in the wee hours. I have a problem with the communication and follow up with this recent claim for my air conditioning-thermostat repair. I will not deal with the assigned company again, eer!

1 year ago

check_circle

Verified Customer

star star star star star_border

Kaushal

Choice Warranty is great. However, during last request for A/C, Sears group was assigned, but never came at committed time, and postponed at last minute to later date!! I had to get it repaired at my own cost, & cancel appointment! Don't recommend Sears for repairs.

1 year ago

check_circle

Verified Customer

star star star star star

Juanita

I went on line and put in my request for service. I told what the problem was and an appointment was set. The service man came out and found the problem immediately. I was impressed.

1 year ago

check_circle

Verified Customer

star star star star star_border

James

Response was prompt and contractor did a good job. Seems like it took a long time to get the new system (we were without AC for a total of 13 days) delivered to the contractor. Also, the wrong heater elements were supplied which required a return visit from the contractor, an inconvenience to them and me.

1 year ago

check_circle

Verified Customer

star star star star star

Robert

Called for service on fridge ice maker. You sent repair man promptly. He determined the parts needed and returned within two days and got it working again. Very satisfied with warranty response.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Kimberly McCartney

We asked to change our plan from a six year agreement to a one year $600 policy. We were told we’d receive an updated email two days ago and never received it, along with a refund for the difference. We’ve heard nothing and the account online still shows the 6 year price. Prior to this experience I’d have rated 5 stars across the board as a 6 year customer.

1 year ago

check_circle

Verified Customer

star star star star star

Ron

All os going well on my first claim. Fast response by Choice to assign a plumber, and by the plumber who temporarily fixed the plumbing issue while he awaits replacement parts for my 25 year old shower faucets.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Sheila

I have had an issue with my AC and have requested service twice. The first one was cancelled by me as the AC started working. The second one was never responded to and I only got the report for the first request and therefore was unable to get any response for the second. I, also, sent an email regarding this issue of "no response" for the second request and NEVER received any favorable response afterwards. I got a scripted response that someone would contact me and never did. I am NOT very satisfied with Choice Home Warranty and will be cancelling.

1 year ago

check_circle

Verified Customer

star star star star star_border

Jacqueline Tatum

I like the turn around time. I dislike that I can pay a contractor the service fee and a couple weeks later, the same issue occurs and I have to turn around and pay another service fee. I’m also not too sure on what Choice Warranty covers when an issue occurs.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Thomas

Placed 2 work orders. AC repair no problem. However, the ceiling fan repair has become a nightmare. The tech brought an AC 4 speed sign direction wall switch and receiver for a 6 speed Dual direction fan. I didn't work and now I'm being told I need a new fan. The tech shows me low grade ceiling fans that don't match what I have. He told me to look for one then so I contacted the seller of the fan was told it sounds like a bad receiver or the motor and a replacement fan would be around $500. Contact Choice and the said they are waiting on the tech. Going on a month now.

1 year ago

check_circle

Verified Customer

star star star star star_border

Robin Malone

I liked the speed at which Choice identified the problem and found the solution. I did not like having to wait 20-30 days for the gift card to replace my refrigerator. I also would have preferred having a choice of where to buy instead of just Lowe’s.

1 year ago

check_circle

Verified Customer

star star star star star_border

Melissa Yost

I chose Choice Home Warranty for its low monthly price and after a claim is filed, they set up the repair with the technician or company. The only negative I can give is that it takes at least a week for a repairman to come and make the repair. I had to go without my washing machine for a week.

1 year ago Edited December 11, 2025

check_circle

Verified Customer

star star star star star

Timothy

I like that I can place claims online, and do so quickly. Over the phone customer service is very good. It did take a week to get a refrigerator repairman at my house and three days for the air conditioning repair person.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Brenda

I really can’t give a thumbs up because I have been without my refrigerator almost 3 weeks. All my food went bad and I’m struggling to keep medication that goes in the refrigerator acceptable to use. I don’t understand why it takes so long to recieve compensation for your trouble. The 59.00 a month goes out of my account and it’s never late.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Robert Beckwith

I have used Choice twice now: 1. Dishwasher - It took 5 visits to get the dishwasher fixed. I was not happy with the service organization chosen by Choice to fix it. It took an inordinate amount of time to fix a problem that should have taken two visits at the most. 2. Electrical Problem - This service organization was superb! They were prompt knowledgeable, friendly and efficient. I thoroughly found them a pleasure to deal with. Definitely would recommend them.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Chiquita

My spouse and I are very disappointed with choice. They denied a claim for a leaking facet that became difficult to turn off or on advising that it was not normal wear. When we asked for the account to be closed as this was not the 1st denial they agreed to cover the cost of the repairs but advised because tge claim has been originally denied we'd need to pay the technician the fee for coming out again, so we were charged 3 fees due to the denial, 2 fees for the technician to come out and the technician charged a $55 trip fee to come out to do the repairs which he claimed he would not have charged if the claim had not been originally declined.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Tish

I liked the appliance guy Nik who came out for our garbage disposal he was pleasant, professional, extremely helpful and knowledgeable he was a joy to have and did an excellent job! The plumber was not professional or pleasant he got the job done but his attitude was below standard I would not want him again.. he didn’t even introduce himself and was supposed to send me a receipt and he never did this was on July 1 at 11:30 am..

1 year ago

check_circle

Verified Customer

star star star star star

Ruben Vazquez

Great service and technicians on time, knowledgeable, experienced, and courteous team. Very communicative. So far we have been receiving all notifications of what needs happen and what to expect.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Janet

I put in a claim for my oven and the company you chose never showed up. I canceled the claim and I'm canceling my contract. I have been without an oven for over 2 weeks and have called a repair man to fix it. You replaced my water heater and the tech you sent was great. Not so with Titan Appliance. They informed me that I was out of their area. I initially was scheduled for 6/26. Then they changed it to 7/2. I called Titan and Sammi scheduled me for 6/29. The tech never showed up and I called around 2. He called me back and said he was sorry he hadn't called and there was no reason for him to come out. I have spoken to Sammi a number of times; she was very helpful at first. I received an email from Choice yesterday 7/1 advising me that Titan would be out on 6//29 between 11 & 3 on 6/29 between 11 and 3. I am very disappointed with this service and I want my contract cancelled. I have called Choice numerous times and always get a recording -I want to speak to someone.

1 year ago

check_circle

Verified Customer

star star star star star

Donald

Water heater service waa terrific! Refrigerator is another story. Why do we have to wait 30 days for approved settlement? We do not have a refrigerator for two weeks so far!

1 year ago

check_circle

Verified Customer

star star star star star

Tina Primer

CHW was terrific. They were prompt with our repairs, easy to make a claim, and service people were always polite. cHW is a great company, and I would recommend them to family and friends!

1 year ago

check_circle

Verified Customer

star star star star star_border

Pat Glew

Depends on how they respond to your request. Could be worth it if enough stuff breaks down and what the cost of repair would be compared to the overall price of your membership plus the $75 service fee. I thought it was worth a try

1 year ago

check_circle

Verified Customer

star star star star star

Carlyn

This service turned out to be stress-free. It was my air conditioner and I thought it would take days. It did not and the guy he sent was friendly, quick and had it up and running in no time at all. Thanks

1 year ago

check_circle

Verified Customer

star star star star star

Carol & Ed Moll

We moved here 7 years ago and the former home owners referred us to Choice. We are so glad we have your Home Warranty. Choice has always taken great care of us when we needed your services. Your customer support is amazing.

1 year ago Edited December 2, 2025

check_circle

Verified Customer

star star star star star

Jacqueline

The tech was very knowledgeable of what was wrong with my air conditioner. He knew what to do and explained to me what was needed to fix it. He had it fixed within an hour. Great service!,

1 year ago

check_circle

Verified Customer

star star star star_border star_border

BEVERLY MASSEY

In the past I have not had assistance getting claims approved and processed. Multiple occasions where my claim was rejected. My house is in a very rural area and there are no service companies that will work with your product because of your low payment. I have to get service and then get reimbursed, and I never get the full amount back. My latest claim the check has been lost in the mail for 6 weeks and I cannot get Choice to reissue.

1 year ago

check_circle

Verified Customer

star star star star star_border

Cheri

I love this company. I purchased this program a few months ago and it is worth every penny. I had a problem with my furnace. I made a claim and within a few hours and had a response from a contractor and sey up appointment for the next day. It was great service.

1 year ago

check_circle

Verified Customer

star star star star star

Paula

My washing machine broke recently and I found it was easy to call and put in the request at Choice for someone to fix it. They sent someone out and it was fixed and working fine within a couple days!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Eman

While the service is convenient, when submitting a claim the company lacks the ability to convey the status of the technician from start to finish. I made a claim, paid my deductible and then the appointment that was set was cancelled. I called and called the office trying to get in touch with someone with no luck. Then a week later I get a text message out of the blue from a technician saying they would be at my house the next day. Horrible communication. Raggedy communication.

1 year ago

check_circle

Verified Customer

star star star star star

Theresa Littlefield

I have put one or two Claims in a year since I got it. They’ve been easy and priced exactly as specified they’ve come they’ve fixed it and it’s been correct and speedy. They are great.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Denise

I don’t like the fact that I have to have a different contractor in here every time I make a call even if it’s for the same system. I had a parade of them a year or so ago for a problem with my downstairs commode, and the problem still isn’t fixed. As a matter fact it’s worse. We’re living with it because we don’t like the fact that I have to have strangers in our home EVERY TIME

1 year ago

check_circle

Verified Customer

star star star star star

Melita

Prompt response when a claim is initiated ,visit in Les than 24 hours of filing claim. The technician was quite knowledgeable and explained the issue with my appliance.My appliance was replaced; I am very pleased with HCW

1 year ago

Choice Home Warranty Reviews