Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Jeffery Keovorabouth

Choice Home Warranty delivers excellent service with prompt customer support and quick dispatch. Their fast response times make them a reliable choice for home warranty needs.

1 year ago

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

1 year ago

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Robert McVay

Last technician from Aljanabi, LLC took more than two months to get and install the part. Very rude and disrespectful to my wife and mother when they tried to explain what the machine was not doing. Choice Home Warranty has done no follow up on any call to ensure it was resolved or to see if there were issues.

1 year ago

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Marc

Except for waiting6 weeks for a part, which was not the fault of Choice,the technician did a professional job and made sure the washing machine was working perfectly before leaving.

1 year ago

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Cheryl

The technician arrived onsite on time. He knew right away what the issue was and proceeded to fix it. He was professional and courteous. I would highly recommend this technician to anyone looking.

1 year ago

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Alex Soto

The premium is too expensive to justify the means. Will choice find you a servicer to fix your problem? Absolutely. But with Choice recently increasing their monthly/annual rates and also increasing the vendors service fee from $75 to $100 per visit, it's hard worth it. The alternative (not having home warranty) can be equally expensive. So as a home owner you are pretty much forced into a corner, based out of fear of what is to come in the future.

1 year ago Edited September 26, 2025

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Verified Customer

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Paul

The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well. I explained the problem and Choice The first contact with Choice went fairly well they established a claim. The technician showed up the next day and declared our refrigerator unrepairable. Choice agreed to a settlement. After that it was all downhill I had to wait 29 days to get the replacement check so I could pay for a new refrigerator. They gave me all kinds of excuses for not being more prompt with the payment eg. Their company procedure. Try going without a refrigerator for that long, living out of a cooler. Not a good solution by Choice.

1 year ago

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Verified Customer

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Graham Miller

Took too long to find a new technician after they didn't like the first diagnosis. Have now increased the price for this year without notification. No reply to my last message regarding the increase. Not sure If I will stay with them.

1 year ago

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Larry

I wondered what would happen if i filed a claim, since i was new with this company. The outcome was Awesome. Sent one text and they handled the rest. I would highly recommend this company.

1 year ago

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John

The Good is their monthly rate. The Bad is you can never talk to a live Customer Service Rep on the phone. Their customer service SUCKS! You ALWAYS have to leave a voice mail for someone to call you back. Sometimes it can talk an hour or even longer just to talk to someone so you can file a claim. The worst part is whatever needs fixed requires you having to WAIT at least 30 DAYS just to get a check from Choice in order to replace your old device. I needed to buy a new washing machine. My former home warranty company sent me a check to replace my item(s) within 3-7 days max. They also low ball you as well on your item they are giving you a check to replace. I'm definitely leaving Choice as soon as I receive my check & will be finding a better home warranty company.

1 year ago

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Verified Customer

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Eloise

Affordable, easy, quick, on time, professional service from the beginning to end? We got repairs on items we thought we're not covered We were very grateful we choose Choice Home Warranty!

1 year ago

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Verified Customer

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Elaine

Bottom line it all worked out but did take a few back & forth phone calls between Choice & the company that came out to replace our hot water tank. Plus we were a bit confused thinking having policy there wasn’t any additional large charge but it still cost us $650

1 year ago

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Verified Customer

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Monica

Choice got right on my claim when I called them about my issue. They aprooved my claim in a day anded ordered the parts needed. Two techs worked in 90 degree temps for 5 hours to fix my AC.

1 year ago

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Vivian

Although the technician had to come out twice to get the job done, he did an excellent job. This was no reflection on Choice Warranty. Choice Warranty handle our claim very well and professionally.

1 year ago

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Verified Customer

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Lorna Smith

I went online and Choice set up an amazing service tech to come out and fix our issue! It took a couple of days because it was the weekend but Choice communicated with me the entire time.

1 year ago

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Beatrice Cepeda

I don’t have a problem with your company it’s the service company that I’m dissatisfied with. The technician told me he was ordering a part needed for refrigerator and it’s been 1 month and the part has not arrived according to service technician.

1 year ago

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Verified Customer

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Louise Beatson

Terrible experience Lack of communication and follow up, changed plumbers without telling me, you stated the part for bathroom was under warranty and you wouldn't replace it. IT WASN'T UNDER WARRANTY and how would you even know you never asked age of part and it wasn't under warranty..I HAD TO BUY PART MYSELF. I was without water to my house for a week and YOU DELAYED repairs. I had to keep calling then you made me submit and pay for 2nd claim though you didn't tell me this until I called again. The plumbers who finally fixed the issues were great though I had to communicate with them directly because you were hopeless. I paid for a 5yr coverage and I got treated like this TERRIBLE.

1 year ago

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Verified Customer

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PK

Online claim service was excellent. Same week appt for garbage disposal replacement. Onsite contract, ProHands Plumbing LLC was terrific...fast service and excellent communication. Thank you!

1 year ago

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James

1 year ago

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Susan

Excellent service and results. My air conditioner stopped in 90degree+weather AND on a Saturday !!! Choice responded immediately and I had an appointment for the next day! Needless to say, very happy and cool!

1 year ago

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Verified Customer

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Sandi Ryder

Everyone who showed up to repair my refrigerator and AC were more than great. Problem is that I believe there's still a major problem with the AC and it was my understanding that we were still waiting for approval. I have to turn off power to the unit to shut it down. Otherwise it continues to run non stop. I keep my thermostat at 80. Also, its not constant but there are times when you can hear it hum up/down. I will try contacting Choice about this.

1 year ago

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Verified Customer

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Pam

I would recommend to everyone. I have had prompt and professional service from them. No problems requesting service and the technicians were very knowledgeable and did a wonderful job.

1 year ago

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Antonio Harris

The only negative thing was the timing. I didn’t like the missed appointment by the technician because one of my AC units stopped working and this is one the hottest summers ever. The following week an appointment was rescheduled and my AC was repaired promptly and cool air was blowing again.

1 year ago

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Aaron Weldon

It’s difficult to get ahold of anyone. Their system only operates on call backs and they surge call within 24 hrs. When they did,, there was an obvious language barrier and out made it difficult to convey the real issue. When all was says and done, it’s been weeks since my $1,100 dishwasher failed. They offered me a $250 gift card at first but we agreed to a $350 check. I still haven’t received the check and I likely won’t be renewing Choice in the future.

1 year ago

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Verified Customer

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Em Johnson

No direct contact with customer service. I also was not aware that issues needed to be brought to CS within 30 days. I had a problem with a service job and repair man would not return to complete it. Finally after speakjng to 3 reps, one CSR informed me I only had 30 days to complain. Issue was resolved to my satisfaction but took over 2 months.

1 year ago Edited August 2, 2024

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Verified Customer

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Ron Hampsay

I love what it covers. But we had to wait 6 days without air conditioning in the hottest week of the year and the repair took 20 minutes to fix . We weren’t too happy about that.

1 year ago

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Verified Customer

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Joanne D. Reichardt

I've had many home warranties through the years, and I have been blown away by Choice Home Warranty. Great service provided by professionals. I recommend Choice Home Warranty without reservation.

1 year ago

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Connie Bowers

My most recent call was for my AC. Living in AZ, ac is a must. It went out on Thurs 7/25. Temperatures in my house exceeded 92 degrees. I sent follow-ups and on Sunday the person said, well they only repair M-F. So Monday came with the scheduled service for Aug 2. This was totally unacceptable. I went a different direction and my air was fixed Jilt 29th. Cancelled my service call on Wed. I can see if an appliance fails (except fridge) you can wait, but in AZ with temp in excess of 115, this should have been fixed much more quickly. Never have I waited this long for AC. Disappointing!

1 year ago

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Verified Customer

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Shannon Hill

Repairman came in a timely manner and it was decided to replace instead of repair. We did feel the amount they gave us did not reflect a replacement but was close. Did not like that it was given in an ecard and could take 30 days as we needed the replacement now

1 year ago

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Matthew Calvin

It’s definitely worth it when getting an older house that’s expected to have issues especially with dual HVAC systems. The claim process can be slow for some claims but overall I’m glad I have it. Had some minor issues on a microwave claim but had 3 others that had no real issues. I’d rather have it versus not having it.

1 year ago

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Laura Allman

I'd notified Choice that the tub needing repair was a therapy tub. A faucet needed repair. The provider is allotted a specific amount for a faucet cartridge, but the faucet cartridge for therapy tubs costs $100+. I feel Choice should have taken that into consideration because I, the insured, had to pay for the more expensive cartridge myself.

1 year ago

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Mary

I'm still upset able the way the contractor left my aluminum pole that comes from my attic down to the floor. I can't get my air filter in the vent because the pole is blocking it. And everytime I would call about it I get disconnected for some reason. They had came out to do duct work. So maybe after someone read this they will reach out to me and get it done right. Sincerely Mary G.

1 year ago Edited October 30, 2024

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Verified Customer

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Margaret Dunavan

I have made two service calls since signing up for the warranty. One was for a dishwasher and one for garbage disposal. Getting a technician scheduled to come worked out well and the plumber for the garbage disposal literally came into business days and resolved the issue within 10 minutes. The concern I have is over the repair that was needed for the dishwasher. Only one of the three parts that required replacement were covered by the warranty. I had to pay for the two other parts totaling over $230.

1 year ago

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Verified Customer

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Jane

I don't like it takes a few days at the minimum before someone comes out to service the appliance. If we have to find our own people, it takes longer. I do like being to make a claim anytime online. That is very convenient.

1 year ago

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Verified Customer

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Linda Knight

LOVED the ease of the online request to fix my appliance, and evaluation of my appliance. Very DISAPPOINTED in the initial AMOUNT and final AMOUNT of the LOWE'S GIFT CARD offer. Initially, I was offered only $329.00 for an oven valued at over $2,000. Then, after escalating the issue, Victoria was able to increase my Lowe's gift card to $1,012.00. Unfortunately, that was not enough to cover my new oven and installation, but at least I was able to purchase a NEW, lower-end, 27" oven.

1 year ago

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Verified Customer

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Pamela Guidi

Choice Home Warranty responded quickly when my AC was not cooling properly. I was so thankful that this was taken care of less than 24 hrs after I called. I’m so glad I choose them when I bought my new home.

1 year ago

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Andrea C

So far so good! We have had Choice for three years now and have had great experiences! It’s worth it, especially when you have an older home! Excellent customer service and the contractors they’ve sent have been great!

1 year ago

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Tina Jones

Very impressed with this company. So glad we switched to Choice Home Warranty. Having service contractors willing to come to our rural area is a MUST for us and Choice came thru for us!

1 year ago

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Chuck

It has taken too much time to handle my claim. The vendor has been very hard to get in touch with & when he did contact me he wants to charge me $150 to flush the hot water tank. That was not what the issue is with it. I declined his Flushing of tank. He also wanted me to pay for the parts seeing as he said that Choice Home Warranty does not cover parts.

1 year ago

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Verified Customer

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Purdy

It is very easy working with Choice warranty. Their claim process is very straight forward and they quickly assign service representatives to your issue. The only problem I have is that they have a lot of exclusions in their contract which leaves the customer responsible for fully rectifying the issue.

1 year ago

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Verified Customer

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Kylie O'Neil

When I had a problem with my AC, I was told once I upload a claim it would be assigned to a technician within 6 hours. After that window, I was told by a team member they had 24 hours to assign the claim. Well 36 hours later I call and get in touch with a rude person about the fact that my claim hasn’t been assigned and I’ll have to wait there’s nothing else they can do. When it’s been 3 days of no AC in June! I ended up finding my own technician who came out that day and had to file a reimbursement through choice to get money back. Not sure why the call center says they’re a 24/7 business but won’t take my call unless it is Monday-Friday and told me I should try messaging online in the meantime. That didn’t get anywhere because nothing was updated on my profile about my claim. Just not impressed.

1 year ago

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Verified Customer

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Donna Dalziel

I was pleased to hear that someone would be here in 2 days. Ned did a great job getting our A/C back up and running. Also told us not to use bleach but to use vinegar. Very happy with the service.

1 year ago

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Dan

Our refrigerator was deemed to be unrepairable on 06/01/24. Our repairman did a fantastic job and submitted the paperwork for our claim. Even though the offer of $986 was not enough to replace the refrigerator, we decided to accept because the offer was in Lowe’s credit and we found a refrigerator at Lowe’s that same day. We had money out of pocket but they could deliver the next morning. We then find out it may 30 days. We switched to receive a check and we still don’t have the money.

1 year ago

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Verified Customer

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D Lane

Choice Home Warranty worked well and provided me with a plumber as soon as possible to fix a leak from my dining room ceiling. In addition, they also worked with me to get my water heater pipes fixed quickly.

1 year ago

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Verified Customer

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Carol

Buyer Beware! Make sure you read your policy thoroughly! Household appliances are not fully replaced; you will only receive a portion of the replacement cost. Additionally, you might have to spend money for delivery, hauling the old appliance away, installation, etc.

1 year ago

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Amy

My AC went out completely during some very hot days. The technician that I got from choice home warranty basically said they couldn't come for 2 weeks. And there was no way that I can't have air conditioners for 2 weeks so I had to see someone else's service and they were able to come that day and fix it. I did have an experience on my dryer wasn't working well and the technician that came was very knowledgeable and friendly. But he came within a a couple of days. But that wasn't like losing your air conditioning though.

1 year ago

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Patty Hadaway

Every time I have called, I have had an appointment by the next day. It has been the best purchase I made when we bought the house. My sister recommended and I have recommended to many. Worth it!!!!

1 year ago

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Verified Customer

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Danielle Williams

A better idea of expectations would really help your company filing a claim where we were very uncomfortable in our home until the problem can be fixed. It was a day and a half before we got anything resolved. Just would have been nice to hear from somebody first line instead of just fill out the claim and wait.

1 year ago

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Verified Customer

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Andrew Gozdziak

Choice home warranty is great. Promt with scheduling, they only ask what problem we are having and it gets fixed and only a yr prescription and $85 deductible. You guys are life savers. Thank you. I will be renewing.

1 year ago

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Verified Customer

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William Verigan

Bennett and Sons did an excellent job fixing what turned out to be a minor problem with an HVAC. There was a storm that prevented their keeping an appointment. But Choice rescheduled quickly. Happy with Choice.

1 year ago

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