Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Verified Customer

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Allen Mobile, AL

I would highly recommend Choice over any other warranty company out there. Two days before Thanksgiving my oven went out and they were prompt and came out right away. They came out the next day.

2 years ago

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Verified Customer

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Paulette Covington, GA

I wasn't pleased with the service of my previous home warranty so I switched to Choice. The customer service is the best. They try their best and if they make a mistake, they try to correct it. I was pleased with it the several times I've used it. They made sure everything was met and the service was rendered. You do have to go through a lot of steps to get to a live person when you call.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Paul And April Benton, AR

They'll cover what they say they cover. There is some room for improvement with customer service but it is pretty good. They dispatched a technician in a couple of days for the water heater. They want to do everything over email not over phone.

2 years ago

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Verified Customer

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Herbert Brandon, MS

The claim was handled very appropriately. They handled the clog in the sink the same day. It was quick and efficient. I still receive emails from them even though I am an existing customer. I would appreciate being taken off their call and email list.

2 years ago

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Verified Customer

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Gary Crosby, TX

My serviceman was quick, efficient, and knowledgeable. He knew what he was doing. Choice was quick to respond to my request for help. The serviceman was there the next day. The price is right as is their reputation.

2 years ago

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Verified Customer

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Anonymous Dallas, TX

Everybody has been nice and efficient. I have appreciated it. They got a technician out to me the next day. I had a really bad experience with a previous home warranty company.

2 years ago

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Verified Customer

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Laura Cottage Grove, OR

I would like to have a hard copy of my policy. I asked for one and wasn't given one. I would like the paperwork as a guarantee. When I did use the warranty, a very exceptional plumber came and did the work and I only paid the deductible.

2 years ago

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Verified Customer

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Barry Port Richey, FL

Every time I call, they respond quickly. My AC was not able to be fixed because it was 24 years old. I got a top quality replacement for a thousand dollars less than normal. They missed a few things but that is to be expected.

2 years ago

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Verified Customer

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Loretta Columbia, SC

So far the service has been good. It was an easy service call. They sent someone out the same day to replace the spring that was broken. They were extremely nice and professional.

2 years ago

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Verified Customer

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Selma Bear, DE

I've had it for a few years now and is seems okay. The last time I used it, it was excellent. Someone got in touch with me in 24 hours and then my issue with my dryer was resolved.

2 years ago

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Verified Customer

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Stephanie Corpus Christi, TX

They do not communicate very well with each other or with the contractors. It was over a half a month before my issue with my AC was resolved. It was summer so that was a hardship. I was very upset. I am in the middle of my second claim right now. The repairs have been pretty spotless.

2 years ago

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Verified Customer

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Angie Livingston Marshall, TX

No follow up. Every time I have put in a request I've have only one person show out of 4 requests for work, and that was the electrician. Once I got a call back from Choice telling me to find someone to work on my pool but they would have to pre approve them first, no one was willing to work like that, so no one ever came. 2nd time I called for same reason they tried to send me someone that had never worked on a liner leak and the lady told me outright a company in Shreveport did and she had told Choice that but they told her her company should try and fix it first. That's JACKED UP!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Sandra Kenny Richmond, TX

We had our 1st experience using our warranty. Our garage refrigerator quit working and I called Choice. The repairman they sent was a professional gentleman who replaced the faulty part. It works great now.

2 years ago

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Verified Customer

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Cynthia E Farly Jacksonville, FL

My claim on the KENMORE refrigerator was accepted. However, since the door panel could not be replaced, due to being an older model, CHW decided that $736 would be the amount to replace this refrigerator. This Refrigerator is Stainless Steel & Black, 68" x 36", Filtered Ice Maker & Water, Side by Side, Climate Control, just to name some of the features on my refrigerator. $736 would not come Close to Replacing my refrigerator !!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Verified Customer

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James D Meadows Murrells Inlet, SC

Because I have the Choice Warranty I know that our covered items will be taken care of - the past problems we have had in the past have been taken care of very professionallyhave

2 years ago

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Verified Customer

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Albert flagg Port Saint Lucie, FL

So far so good . I've only had the service a few months so far. And I've only had one issue with my dishwasher that was resolved in a timely manner.so I satisfied so far with the service

2 years ago

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Verified Customer

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Amanda Catlett Vicksburg, MS

There is lack of communication. The contractor was told that only labor was covered but not parts. I was not told that. I got a message saying that the repair was approved. It was not until i made another appointment that I got the information about the parts not being covered. We should get the same information that you are giving the contractors. I am your customer, not their customer.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Verified Customer

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Pearl Calloway Philadelphia, PA

I've been with Choice Home Warranty since 2013 and has used the service twice. One on my second refrigerator which was replaced with a new one and now my house heater. But I am having a difficult time getting it serviced by a technician. I am not working with someone outside of the network.

2 years ago

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Verified Customer

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Brian Patrick Schertz, TX

I have used this service twice. Both times I was quickly connected with a repair company. There were issues with these repair companies and Choice provided remedies in a speedy manner to my satisfaction.

2 years ago

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Verified Customer

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G. Griffin Beaumont, TX

There are a number of good things about Choice. However, it seems they rush to give a low price for "you to purchase the _____ of your choice that is comparable to your ______, the amount not being anywhere near the amount to replace your item rather than repairing your item. Technicians are often sent from 100 miles away when we have just as good or better techs within blocks of my residence that accept Choice.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2021

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Verified Customer

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Jill Robinette Charleston, MO

When I called Choice Home about a repair, they couldn't find a repairman. But they didn't stop or forget about me. They searched until they found someone! I just renewed our contract, too!!!

2 years ago

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Verified Customer

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Ken and Becky Lyon Bullard, TX

They have been responsive. They do not replace the appliance they can't fix though. They pay what it would cost to fix it if the parts were available. Other than that, the appliances that could be fixed was don quickly and efficently.

2 years ago

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Verified Customer

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Jamier Sanders Lake Villa, IL

My rating is based on my experiences. I've placed a few work orders and the easy process of everything being online is truly amazing! I love the quick turnaround times as well as the quality!

2 years ago

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Verified Customer

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Christa Hegland Kenosha, WI

I had to use an emergency service and followed all of the steps very carefully, calling the company to be sure I got all the information they needed. It is going on 6 weeks now, and all I have received is the difference between the service call I would have paid and the service call I did pay for emergency service. All my inquries about why I have not been reimbursed for the needed part have gone unanswered.

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Nov. 18th, 2021

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Verified Customer

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Ernest R Bryant Sun City, AZ

Best: You cover what you say you will with no argument Worst: Your customer service people just put down what they want not what the problem is. The last call I told the rep that the toilet needed to be reinsatalled after a leak was repaired. He sent a plumber out with the problem listed as won't flush.

2 years ago Edited January 10, 2024

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Verified Customer

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frank staranowicz Philadelphia, PA

gentleman was very polite came in checked what had to be fixed he said this is goingto have to be replaced hegogot into his car and went to home depot got a new faucet and installed it

2 years ago

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Verified Customer

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Anonymous Grimesland, NC

Their price was right but there are many exclusions to what they cover so I am not sure I am going to renew with them. Read the fine print when you sign up. I’ve had nice and not nice interactions with customer service. They do respond to your calls but when my freezer stopped working, they sent a mechanic out here and the mechanic said they needed to do some service and the warranty paid for it but the mechanic did not fix my problem. When I called the warranty company about it, they said would not cover it anymore so I had to pay to replace my freezer. I totally got screwed that time.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 17th, 2021

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Verified Customer

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Arthur Wentzville, MO

I needed my air conditioning fixed this summer and Choice filed the claim and dispatched someone that day to come out and assess the situation. For the most part the service has been very good from by the Choice personnel and their contactors. My garage door opener was not covered because it was a different type than the contractor.

2 years ago

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Verified Customer

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Joseph Durham, NC

Whenever I call and need service they jump right on it and make sure I am contacted with whoever is going to do the work. Whenever someone comes, they do work that satisfies what I need.

2 years ago Edited January 10, 2024

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Verified Customer

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Radovan Las Vegas, NV

It's right for the price if you if you have some claims but I don't like hidden charges sometimes. There was a problem with my air conditioning and I ended up having some service fee was not included in price. My compressor died and it wasn't my fault but I ended up paying like a five hundred dollars from my pocket for the fixing. I used the warranty a couple times, the last time I used it for some leak in the in the plumbing and I called in Friday the technician came in Tuesday which is a kinda long time.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Verified Customer

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William Englewood, FL

We had an ice maker and the freezer had stopped working so we submitted a claim for that and it took awhile for the part to come in because of all the parts were taking a while now. The technician came finally and install the part and said to let him know if everything wasn't working properly and I found the next day that it was not working properly, it just wasn't working at all so I texted the the technician and all he said was that he was going to put an order in for another ice maker and we're still waiting here on that so I don't know what the problem is with this one. I did notice that he didn't clip two little cable ties that were holding the ice maker from moving around probably during shipping so I clipped those to come out and it still wasn't working so I guess we're going to get a new one out of it.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

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Verified Customer

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Anonymous Carmel, IN

The technician that came seemed to know what he was doing. There were a couple of glitches. I had a leak in my refrigerator and a technician came to look at it and so far we've had to order a part, we're waiting for the part to come in.

2 years ago

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Verified Customer

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Stephone North Las Vegas, NV

I needed to use the warranty from my AC unit because it quit working and it was easy to put the claim in it. The technician got with me and followed up the next day. They've met my expectations.

2 years ago

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Verified Customer

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Eileen El Paso, TX

I used Choice for the springs on the garage door that broke and they had somebody out here within a day. The guy was great, it took a while to get parts but the guy was great.

2 years ago

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Verified Customer

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Robert Yorktown, VA

I had an exterior faucet that was leaking and they said because it was outside the home they didn't covere it. I had a heating and air conditioning unit not working and we had to delay the maintenance person coming to the house because my son has Covid but he never called back. We had a problem with our heating and air conditioning unit and the gentlemen came out and corrected the problem immediately.Two of the three things we turned in recently have not been repaired, but the one that has been repaired was done done well.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Verified Customer

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Ruffin Tucson, AZ

They're very very good about getting somebody to look at the the problem. The last time I used the warranty we had a stopped up kitchen sink they were very on time as far as the time frames they were told that was probably going to be here, they came in they got the clog out in about fifteen to twenty minutes and cleaned up the place and did a great job but I forget who the plumbing company was. They're pretty sticky about some things and about 25 percent of the time they end up not fixing the problem.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

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Verified Customer

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Ahmad Richmond, TX

Sometimes I need some urgent help with my AC and I couldn't get it on time, actually I have to wait longer time to be helped for the AC which is urgent for me. Choice Home Warranty has some contractors that they send that are not helping they are not providing good services and they are not professional enough. I used it a couple of times for AC services but what happened is I couldn't get it in time and I have to wait like a week or so to get my AC service repaired and it was very critical time so I suffered until I got the service.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

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Verified Customer

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Anonymous Matthews, NC

The one time that I called and I waited two days before somebody got back with me and then it was a couple more days before the contractor got back with me and when he finally did get here it and it ended up being something very minor. It was just very simple Ionce they finally got in touch with me so they sent somebody and it was easy.

2 years ago

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Verified Customer

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Pat And Kim Hot Springs Village, AR

I've used my warranty two to three times, once for re-keying doors in my house it took too long for Choice to arrange a technician, so I just did it myself. The second time was an air condition repair and Choice responded very well.

2 years ago

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Verified Customer

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Paul Yuma, AZ

I am very happy I've chosen Choice. They're very helpful and there's no problem. I got a hold of somebody yesterday and they're fixing my sink, my kitchen sink is not draining and they're supposed to be here very soon.

2 years ago

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Verified Customer

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Lourene Tampa, FL

The technicians seem very qualified to serious problems. The price is reasonable. Customer service takes their time to talk to you. As soon as someone was available they sent someone for the air conditioning.

2 years ago

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Verified Customer

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Christopher Hemingway, SC

For me it is a great value. They are customer friendly. Every time I’ve called, they have been on the ball and got back to me and taken care of what I needed taken care of. They replace my AC unit.

2 years ago

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Verified Customer

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Tom Gainesville, GA

Choice gives me peace of mind. So far it has all been good. My air conditioning was replaced in two weeks from start to finish. They took care of it in a timely fashion. It is money well spent.

2 years ago

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Verified Customer

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Esma Little Falls, NJ

I would recommend them to everybody who owns a house. It is really nice. It is a really good company. It has done what was promised. When I call, they are nice and helpful. If they can’t fix it, they send a gift card.

2 years ago

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Verified Customer

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Partha Charlotte, NC

The price is competitive for the market. They have addressed my issue promptly and replaced the light fixture that went out. It was completely burnt out. The service was prompt and complete. I am satisfied.

2 years ago

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Verified Customer

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Tess

They were really quick getting people out here to fix our issue and they don't leave you like for weeks or anything. Our hot water heater we noticed it was leaking rusty water and so we called them in and ended up that it had rusted out we didn't realize it until it was leaking and that had happened so they came out and fixed it. The only thing is that we did have to pay three seventy five and I didn't think we have to pay anything but the seventy five fee so that's the only thing that threw me off, but they were quick to get it fixed.

2 years ago Edited November 15, 2021

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Verified Customer

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Richard Naples, FL

I get frustrated when they don’t cover the three major appliances that cost me over a couple of thousand dollars. I had three times without the last year that things weren’t covered. The water heater and air conditioning were covered, as was the dishwasher. Sometimes they are great and other times things aren’t covered. The people who came are great.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Verified Customer

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dvg444 Tyler, TX

I got it for my son’s new home and the same for me. They get back to you quickly. I can’t contact them by phone but it works great online. I tried to fix my garage door several times and it kept falling apart so they sent someone out the next day. They send someone who is qualified.

2 years ago

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Verified Customer

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Sherri Las Vegas, NV

The first conversation with the Customer service rep was non productive as the rep would not release the contractor's name so that he could be paid! I spent about a half an hour on the line waiting on a rep to be told I have received an email with information of the contractor and upon review of the email it only revealed the date and time of the service call and NOT who would be arriving to complete the serve to my stove, which BTW is still not repairedl

2 years ago Edited January 10, 2024

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Verified Customer

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Fred Washington, DC

For a landlord like myself, they cover quite a few things I would want covered. It is a good company. The service people are always nice. I’ve used my warranty several times. Sometimes there are issues with the service provider.

2 years ago

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