Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Leonard

Took to.long to replace our gsrbsge cuckoo Took over 20 days to replace our garbage disposal and when I Called got a person who spoke broken English had no idea What they were saying

6 months ago Edited November 20, 2025

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Patricia

I never need to worry about my appliances , when something’s wrong I call and a technician comes out and fixes my issue

6 months ago

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Andrew

We purchased a home warranty to fix things that break down. However, you find ways around it. Such as my water heater when it went out because the tank started leaking. Well we don't cover the tank was the reply. Then our ice maker started acting up and the reply was "The company shoould cover it because there are recalls on it. However, the company didn't cover it because it was bought as a dented appliance. Therefore, they won't cover it, and neither will you. Needless to say, I will not be purchasing another year from you.

6 months ago

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Norma

The appliance dealer came out and charged me $150.00. He said he would order a part for the dishwasher. I never heard from him. I left message after message with no reply. One time he answered and said he would look up when the part would be in and call me back in a few minutes. He never called back. My last message to him was forget it. I have bought a new dishwasher. I will not be calling for your help again!

6 months ago

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Alma Ames

My stove was fixed quick ly but I keep getting the run around about my washer being fixed o need some to call me about it.tne workers are very professional

6 months ago

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Bonnie Harrison

I have received Choice Warrenty service twice & received prompt, excellent service both times. Communication was courteous & responsive.

6 months ago

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Karen Milton

Choice should do more research on the service providers they send to clients home. I had a person to come out fixed my AC and charged me fees since I used my credit card. I used 3 credit cards 12% fee. But yet I feel like the person I spoke to at Choice thought this situation was laughable due to I should done my own research.

6 months ago

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Joseph

The price was right and servicer is quality. Serviceman (Justin) was respectable and knew his work. (My dryer) works just fine now.

6 months ago

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Patricia

I own a duplex I was under the impression if my policy had two different addresses. That meant two different apartments. Wrong. My water heater went out on my unit. I paid the plumber with choice $ My second water heater went out. I was told 1 water heater with my policy. They claim it was wrote incorrectly. But I was not paying for duplex policy for 7 months Go figure

6 months ago

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John

Your company and most home warrantee companies do not have a very good reputation in the communities. It took several days for a company to accept my repair needs. The last two times the came from several miles away!

6 months ago

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Nida

I would like to thank Andrew for his job well done. He's very professional and very thorough on his job. We will rate him an A+++

6 months ago

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Deborah Welch

I have been with CHW about 10 yrs. My claims are answered quickly. I use to pay $45 service fee just recently went up to $75 call out service fee

6 months ago

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Joseph

The price was right and it seemed like the coverage was as well. The problem is their coverage does not cover the exact replacement costs of some items. To replace our defective ceiling fan, we had to pay extra to get an exact duplicate. We still have not received reimbursement for the part they do cover.

6 months ago Edited November 8, 2025

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Rob

After reviewing several options for home warranty services and speaking with a representative I thought CHW best choice.

6 months ago

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Elena

The process was easy, one call and the claim was opened and responded to. The repair service was quick to call as well.

6 months ago

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Mike

My refrigerator thermostat quit working. The technician could not fix it, so they gave me money to purchase a new one from Lowes. Worked out great.

6 months ago

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James

They were quick and had a reliable company to get the job done. You can't go wrong with Choice Home warranty!!! Thank you

6 months ago

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Sonia Olivier

Falsely gave the appearance of good and timely customer service. I have experienced neither good nor timely customer service. Price was great but apparently you get what you pay for. I will be looking for another company.

6 months ago

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Robert

It took way too long long to get my dryer fixed! If this had been my furnace in the middle of winter Imy pipes wiuld have been frozen and Si would I!!!!

6 months ago

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Ronald

CHW refund policy for an appliances that can't be repaired is BS. Up to 30 days to get a credit is BS. I'm going to reach out to CHW head quarters and other customers to also join me in getting this policy changed ASAP. Unacceptable policy and needs to be changed immediately.

6 months ago

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Linda

Very prompt response from choice, but the oven repair guy they sent was not available for for a week for first appointment and then had to order a part—so no oven for two plus weeks!!!

6 months ago

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Jill

I absolutely 100% would not recommend Choice! and if you have Choice get out! They are the worst they string you along until your claim is over 30 days so they don’t have to replace items. They taught their staff to do the stringing along. They’ve also instructed them to hang up on you. They say they work on the weekends, but they actually have an answering service which does nothing my advice again get out.

6 months ago

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David Marvia G Dandy

Case manager have poor communications and definitely not an advocate for the customer, no follow up , no callback which would have made the overall experience valuable for a first customer filing a claim . Definitely a poor experience overall. The tech was Dan he was great very detailed and took care the first pork needed , he was the best thing in this process hands down . Considering going some where else due to poor customer service from the case managers .

6 months ago

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Jametta Misener

Brandon Audet with appliance repair service was on time quick very professional in this work.I would recommend him to anyone.

6 months ago

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Donna Hastings

Good value, easy to file claim online, technicians are responsive, and with one big exception, their service providers are excellent.

6 months ago

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Lisa Messer

I had heard it was a good company, however, even though my warranty covered replacement of my washer, it isn’t enough to replace with what I had. Also, I now have to wait 30-days to get a check that can only be used at Lowe’s. Not worth what I had to pay up front for the warranty

6 months ago

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Sherry

Terance Atkins through Choice Warranty replaced part of our copper pipe that had a hole in it. He went above and beyond. Great!!!

6 months ago

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Earl Freeman

Customer service was great from representative , service man was very knowledgeable and did a excellent job on the repair

6 months ago

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Molly Martinez

I liked putting my claim through on the telephone with a person. The technician that came out came out quick and did his job very well.

6 months ago

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Stephen and Susan Taylor

Service was quick and he fixed the problem ASAP. The man was very polite and professional. Could not of asked for anything more.

6 months ago

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Brian

Best home warranty I have ever have. All people working for Choice are Great and they answer your question in a timely manner.

6 months ago

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Joseph

I was contacted by Choice Home Warranty and they made me an offer and I accepted the offer. Everything has worked well for me.

7 months ago

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Pauline

I was very satisfied with the work that the technician did getting my electric dryer up and working again. He was very knowledgeable .

7 months ago

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Dave

We have 2 heat pumps Earlier in October, Late September we had the main house service Now our 2nd heat pump is pumping out cold air, and your new claim department is not willing to take our New claim!!! I am very disappointed again with your services!!!!

7 months ago

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Lester

Last week I sent a text to CHW on an issue with my AC. They gave for First Home Solutions to replace the motor. This was over three weeks. Attempted to contact FHS by text and phone to determine status of replacing the motor. As of this date no reply. Last week text to CHW requesting their help. Text acknowledged by CHW advising that someone would contact me. Again no reply.

7 months ago

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Jeannette

They denied my claim because my water heater is old. It did not start leaking from the top until after I had purchased the warranty. However, the still denied the claim because they said it was pre-existing.

7 months ago

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Debra

We paid the service call , choice than quoted at price of more than the hot water heater would cost for installation. We ended up buying the water heater and had it installed ourself and they did they us a check for 350.00 dollars on a 500.00 water heater plus installation so it ended up being more costly than if we did it ourselves. Since than I have canceled my policy buyer beware after all the money we paid on monthly payments they wouldn’t hold up there end

7 months ago

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Sheryl Bachman

CHOICE WARRANTY IS THE BIGGEST RIP OFF EVER !! THEIR MISSION STATEMENT IS " DO EVERYTHING POSSIBLE TO GET OUT OF PAYING" I WAS THEIR BIGGEST SUPPORTER UNTIL THEY WANTED TO REPLACE MY $265 FAUCET WITH A $70 DOLLAR ONE..THEN DIDN'T EVEN PAY ME THAT. REFUSED A PLUMBING JOB .THEN SAID SORRY THAT WAS ACTUALLY COVERED. THEY RAISED MY NEGOTIATED SERV CHRG TO $100 WITHOUT TELLING ME. ADVD ME THEY DON'T HAVE TO TELL ME !!

7 months ago

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Karen Wilcox

Very punctual and polite. Called before arriving. Nicely dressed...clean. did thorough assessment then fixed my dishwasher. Vèy happy with service

7 months ago

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Jonathan Lee

Did not agree with customer service agent who decided to only pay out for a compressor on my hvac system, even though a very qualified technician provided documentation that stated the entire unit needed replaced. I was going to continue being a loyal customer before this decision but I'm shopping for a different warranty company.

7 months ago

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Deanna

When problems arose with the person assigned to fix my refrigerator, the representative stepped up quickly and resolved the issue!!

8 months ago

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Carlos

Claim was denied for false reason on my dishwasher. Choice denied claim because of a supposed power surge. Vendor put in writing that he did not tell them that. He said they asked if there was inclement weather around that time and told them there is no way to prove or disprove that. They will not honor the repair and claims specialist keeps canceling my scheduled appointments to speak to her. I have the emails to prove it. Now I find out they settled a gigantic lawsuit for doing that to customers over and over

8 months ago

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Frank

Choice needs to decide if something is covered! The electrician that came here asked for the $75 and was Rude and said he could not fix it….All within 10 minutes

8 months ago

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Jimodalisa

They were good to keep searching until a repair man was found. It took a little time. The repair man was limited to only look at what was written in the paper.

8 months ago

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Robert

I was able to make just one phone call to a Choice Home Warranty rep and had a repairman out to fix the problem within a couple of days.

8 months ago

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Antonia Dalianis

I recieved a good deal when I purchased it over 2 years ago and I paid in full I would more than likely recommend CHW to family and friends

8 months ago

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Tress

I had an issue with my fridge. I contacted Choice Home Warranty, and they sent someone out to fix it. The fix was quick and easy.

8 months ago

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Gilberto

The contractor assigned to me was very courteous and efficient when he came, but I have been trying to reach him for over a month, and he has yet to respond to my calls. He operates with one of those third-party numbers. That kind of service is unacceptable. I hope this is not standard for how you assign technicians to attend claims.

8 months ago

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Verified Customer

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Glenda

They arrived when they said they would; ready to work, had the needed parts with them. They were fast, efficient and polite. Great job.

8 months ago

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Raquel

Love my rep, Haley D. She is the best rep I have had during my 35 years in the biz. She is responsive, helps the clients, and fights for us.

8 months ago

Choice Home Warranty Reviews