Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Phara Blair Keller, TX

It's very good. I've had to use it several times, one time my kitchen disposal broke and I called them to make a claim. They got me in contact with one of their providers and he came out, exchanged it, and replaced the disposal. It was just a 45 dollars service cost for me and the rest was covered. It was perfect and very easy. I do recommend them.

8 years ago

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Robert Lundy Tampa, FL

I've used the service twice since I got the program and everything has been fine. The first incident was a poor heater. I had asked initially if that was one of the things that were covered, and they had said it was, but I found afterwards it wasn't covered. They did end up covering a small portion of the cost though. The second situation was a washer and they responded immediately and everything was handled there.

8 years ago

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Allan Abeleda Lincroft, NJ

It's the more cost effective way of doing repairs for the house. They've been helpful and it's very convenient, you just make a phone call and then they call you back to give you your assigned technician for the repairs. We had a leaky toilet, made a phone call, got a ticket number, and then they told me who it was that I needed to call to schedule a time. They were able to accommodate us and get it done.

8 years ago

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Sarita R. Mabry-Kelly Suitland, MD

I have 3 homes and I appreciate that they give me a discount for that. In fact I was able to negotiate with them and get a better price for having multiple properties. Customer support is really quick and I can make claims online. It is quick to make sure everything was set up and they will also follow up to make sure that their contractors show up. The contractors themselves come when they say they will and take care of things in a timely manner. I paid the call up fee, gave the check to my tenant to pay, and got no negative feedback there. They meet my needs for the properties I own.

8 years ago

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William Mattox Crawford, GA

I had a bad experience awhile ago when I had some water leakage. I called them and set it up for the guy to come to my house. I lived in Crawford, and he called saying he'd be in my house in 10 min, that he was in Crawford Ville! I told him that my house was a lot further than that and asked to be sent someone from my city, there's people there that can do it. He said he'd contact the company and they would let me know who would come. I waited a few days and nobody ever contacted me so I got somebody else to fix it. When I finally talked to them they said they would refund me the $100 that it cost, which they did and I appreciate that. However in the meantime my air conditioner broke and I had to contact them all over again.

8 years ago

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Regina Thomas Baton Rouge, LA

I've had some good experiences the last couple of times I called them. It took them 2 to 3 days to get out here to us. If it's an emergency I can't really wait so I end up calling someone else, which is kind of disappointing. The last time I remember using their service was for my air conditioner. It went out on a Friday afternoon in the middle of the summer, and they couldn't get someone to us until Tuesday. I had to cancel the order that I put in because I couldn't wait for that long. Aside from that whenever we call they work fast and fix things quickly.

8 years ago

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Krishna Deva Alpharetta, GA

So far so good. I've had to call them during the summer to fix the AC unit. It wasn't working properly, but so far they have been excellent. The only time I had some problems was when my oven light broke. They sent a technician, he came out, looked at it, and said he'd be back to fix it later since he needed a part to repair it. After a month of not hearing back, I called them again and again. Eventually they sent me a new guy who came and did it instantly.

8 years ago

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Walter Roth Newark, DE

Basically I'm very happy with it. They come when they say they will. Usually in less than 12 hours I hear back from them, and within 24 hours they usually have someone at my house taking care of the problem. I'm so happy with them that I paid for my daughter to have them for a year as well. I did have one bad experience, but other than that it has been good.

8 years ago

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Clifford Jacksonville, FL

I'm pleased with the service, and the customer service is also excellent. They had to send over a technician twice because my washing machine was still not working well, but they repaired it. Besides that, it's been an great experience.

8 years ago

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Barbara Charlotte, NC

My garbage disposal was not working right, and the technician that came over determined it needed to be replaced. The best part was that it was done right there and then. I've had to use it a few other times as well, and they were very good about taking care of the problem in a timely manner. They also followed up with me, so I've had a really good experience with them. It seems to be a very efficient thing when you call; your problems are quickly taken care of.

8 years ago

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Vincent Olive Branch, MS

I chose it because it was referred by my brother, and the fact that the pricing is reasonable and the service was great. Customer support has just been excellent! All you have to do is place the phone call and you've got a minute result. I feel very comfortable in recommending it to other people because of the excellent service they've offered.

8 years ago

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Yolanda Hermitage, TN

I was able to talk to some good people from their customer support, and they put my work order in and followed up with me. I have trusted the people they've sent over because they're very knowledgeable and were even able to give me tips on some things. It's been a very positive experience so far.

8 years ago

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Harry Wright Tonawanda, NY

The service and professional respect for the customer is exceptional but i feel their coverage is too limited whereas if i need to repair a washer, dishwasher, and refridgerator in the same year i am only covered up to $500 for all repairs. Which just will not cover 3 appliances. I just believe they should cover what the repairs cost as they promote without the "fine" print.

8 years ago

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Verified Customer

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Joseph Little Claremore, OK

I've only used it once, and it was great. The A/C wasn't working on Friday, and they had someone come out the first part of next week to take care of the problem. I've been very happy with how they handled the issue. I was kind of surprised on how quick they were, and with all the emailing and texting and follow ups. They did a great job!

8 years ago

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Verified Customer

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Burt Weinberg Orlando, FL

I never dealt with customer service before. I had one repair done; it was excellent in every aspect. I had a disposal and a sink that were not working and they came out the same day or the next day, and replaced the item. They were number 1 in the deals; that's why I picked them.

8 years ago

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Lyle & Patricia Southworth Las Vegas, NV

It's been 6 months since I used it, but they sent somebody out within a short period of time to fix my refrigerator. He called, made an appointment, repaired it, and went away just like that! I just think they should stop sending me emails asking me if I'd like to buy Choice Home Warranty, since I bought one till 2020. I haven't used it very often but when I did it seems to be not too slow, it seem to be fast enough to get the job done.

8 years ago

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Anonymous Mt Dora, FL

Everybody at Choice Home Warranty seems knowledgeable, and they get the job done quickly. You just have to call the 800 number, give them the information and that's it. Somebody comes out, and they set up a time when they come out. I have no complains about it, it's been very good so far. I've even recommended it to other people.

8 years ago

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Verified Customer

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Rickey Woody Bossier City, LA

I've actually replaced the microwave once, through Choice Home Warranty, and they give you a fair percentage. Plus, the customer service is good, I have no problem with them. I think they're very good and it's worth all the money that you spend.

8 years ago

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Verified Customer

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Gregory Wilson Southaven, MS

Customer support was outstanding, I submitted claims online, and they would get back to me within the next day and assign a professional to fix my problem. Overall, I think they're doing a good job with their customer satisfaction and speed of service. I've never had to wait more than a day to have a professional assigned to my case. Besides, their customer reviews online are the best, and they also provide a competitive rate.

8 years ago

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Verified Customer

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Chuck Yuen Henderson, NV

The reason I went with Choice Home Warranty was because of their price. They are the lowest one I've ever used. I did have one particular incident, where my A/C stopped working in mid-July. The technician's diagnosis was that it was malfunctioning due to normal wear and tear, but Choice Home Warranty said that it was due to lack of maintenance. After many phone calls and hours on hold, our claim was denied, and considering it was over 100 degrees outside, we paid $3,000 out of our pocket to replace our A/C. The small claims are usually no problem, but overall, they're not there when I needed help. It's not right for someone to sit in an office hundreds of miles away, without looking at the unit, and say that it's not covered.

8 years ago

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Verified Customer

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Tammy Novak Lake St Louis, MO

My water heater wasn't working well, and the water heater company was going to replace it, however, they weren't going to pay for uninstalling it and replacing it. Choice Home Warranty pay for that. What I didn't like was that they don't cover electrical wiring. That was very disappointing for me because the whole point of the electrical system was the wiring. Besides that, I can say that their customer support is excellent.

8 years ago

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Verified Customer

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Kimberly Knox Detroit, MI

I used my warranty for my stove, which was not repairable, and they gave me the value of the stove to replaced it. That went extremely well. Plus, their representatives have been very knowledgeable and helpful, and they explained my claims very promptly.

8 years ago

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Gail

So pleased with services and Jessica reaching out and resolving my issue

2 months ago Edited December 19, 2025

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Edgar

So far so good. Had several claims this far and been pleased with the outcome.

2 months ago

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Millicent

The service provider did something very very suspicious. Did not accept the payment and said he would call with the equipment that he needed that was a week ago.

2 months ago

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Jay

They still have not come out to repair my heat.And air conditioning my heat pump

2 months ago

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Judith

Good service so far. Waiting for the new part approval. Thank you.

2 months ago

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Tom

Electrolux technician has fixed the issue of Frigidaire dishwasher. Thanks

2 months ago

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Igor

Extremely dissatisfying. Service appointments postponed few times. Reasons not to reimburse not supported by technicians report.

2 months ago

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James

Whenever I place a work order it is taken care of in a short amount of time.

2 months ago

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Marshall

Good pricing for the services and most of the assigned service people knew what they were doing.

2 months ago

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Robert

Service was easy and professional. The repair was done in a timely manner

2 months ago

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Luis

You guys are fast responding to me and I’m just getting back from work

2 months ago

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John

Claim was easy to get started, service was scheduled quickly, and the tech arrived when scheduled.

2 months ago

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Della

Reasonable cost for program and local repair person provided quickly.

2 months ago

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Sue

The excellent ratings, referrals from family who are very satisfied!

2 months ago

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Jeffrey

Easy to work with and very nice work and service was excellent

2 months ago

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Lark

My stove has not been repaired. And I have not heard from the shop you hired. I believe he is ordering parts but he could not speak English , so status unknown.

2 months ago

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Buddhi

It is the best company and giving quality service. Perfect technician

2 months ago Edited December 9, 2025

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Mario Rodriguez

Good price and good service and good quality customer service

2 months ago

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Ivy Jacobs

So far not good company had to order part on 11/10 for furnace and it’s 12/2/25 and still furnace not working and it’s 39 degrees outside!!!

2 months ago

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Kathy Yau

They immediately responded to my claim and sent technician to fix

2 months ago

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Kathleen Deacon

Have only had to use it once, but was very happy with the service.

2 months ago

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PAUL

Our freezer went bad and requires replacement! Choice home warranties is making us wait over 30 days to buy a new freezer!!!

2 months ago Edited December 2, 2025

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Verified Customer

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Ora Parker

No waiting time for you to respond, the job was completed in a timely manner

2 months ago

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Nelson Torres

Still waiting to receive my Lowe’s card to replace my washer. Can you help?

2 months ago

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Lorena Varela

Thank you for coming out and working so quickly on the dryer

2 months ago

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Darrell McCain

The 5 star ratings were outstanding. The price was excellent.

2 months ago

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Keith

We’ve only filed claim one time and no complaints with that claim

2 months ago

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Faye Meadows

I still haven’t received my gift card for refrigerator and it’s been 26 days.

2 months ago

Choice Home Warranty Reviews