Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Steven

They have not refunded the money from my refrigerator! They would not cover the parts to fix it ! I had t purchase a new refrigerator! I was then told that they would send me a check to cover the part that they covered! This was all supposed to be taken care of by my case Worker? No check! They are very hard to work with! Steven Craig

4 months ago

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William

I am so enraged it's stunts like you Mfs have pulled on me that makes people Homicidal. I have just canceled my debit card assuring you will not steal another dollar from me. What a lousy way to fuck over a 85 year old veteran.

4 months ago Edited January 15, 2026

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Steven

I have had a claim in since November 28 it is now January 14 my heat has still not working . First repair person did not show up second repair person could not find parts still cold in the house last night 23°f . Not shure what they are doing but it's not getting my heat repaired.

4 months ago

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Richard

Internet you denied replacing garage door opener. This should have been covered, I feel you denied because I had reached a point were it would put you in the red.

4 months ago

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Malcolm Yokota

CHW was the only company that gave me a discount on each service call. I have tried to make 4 claims. Only successful 50 percent. CHW will NOT repair a refrigerator ice dispenser.

4 months ago

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Ramah

Everytime I've had to use my home warranty, there are a bunch of stipulations thatcauses it not to cover anything or things aren't up to code and I have to pay a lot of money plus service charge.

4 months ago

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Russell

They have been great and helpful as my older house and its appliances start to show their age and develop issues.

4 months ago

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James

Because I was stupid and actually believed a customer service rep that promised me I would never have a problem finding a vendor. My washer hasn't been working since June or July and I still haven't had anyone come out. They even lie and said they've been to my. Worst service ever!!!

4 months ago Edited January 14, 2026

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Norma

It came with a home purchase. When you contact them they don't listen well and setup appointments when they've been told you will be out of town. I called the company doing the repair and made the appointment myself .

4 months ago

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DixieandTamara Meacham

Everything went well. The person that was sent out stayed here until his office brought out the part.

4 months ago

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Serena

My sister had a great experience and recommended them to me. I received a payment quickly when my washing machine quit.

4 months ago

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Charlene and Mike Brown

I appreciate the help I was able to get …when our hot water was out and you referred a great plumber!

4 months ago

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Ron

Warranty was provided by seller. Gave had to use it twice, and both times went very well. Very Pleased!

4 months ago

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Karl and Mary Maliepaard

Quick, simple, and honest customer service and timely and efficient repair service. Thank you very much!!

4 months ago

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Brigitte Robertson

The technician who came to repair my furnace was amazing! We want him if there are any more repairs on anything!

4 months ago

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Sophia Carter

Ive filed two claims online. The process was direct, and my claims were handled the next day. I highly recommend!

4 months ago

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Billy Humphrey

Doesn’t cover a damn thing like it says it covers you call & every call goes to the Philippines I don’t speak like English damn cheap labor all that should go to the US but if you want no good company go for it’s a good one

4 months ago

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Verified Customer

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Scott

It is very difficult to do business with this company. It took 5 1/2 months to get a resolution and fix on my refrigerator and currently we are 7 weeks into a washing machine repair that is not completed. Communication and clairity is difficult with their customer support team.

4 months ago

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Aleeta

Received a good reference from a friend of mine she indicated that she has been pleased with your company

4 months ago

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Larry

We placed a request for work on a pipe that's leaking. We thought all was well. Someone cancelled the work order or voided it. We have no idea of why and can't seem to find out. Previously I review was a five star.

4 months ago

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John

I thought they were a great company, with a great price. I have found just the opposite! They work very hard to deny the claim and many times will say the appliance is not worth repairing and will give you a very low reimbursement even though the contract says replacement with comparable appliance.

4 months ago

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Roy

Some contractors are hard to reach, or it takes a while to get the work completed. Choice itself is great, but some of the contractors in my area.... not so much

4 months ago

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Nelva

My mom chose Choice after doing business with another home warranty company. We’ve had nothing but great experiences with Choice.

4 months ago

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Maurine

Technitian improperly hooked up dish washer after replacing water pump causing water leak and he failed to level dish washer resulting in error code 6E and unit shut down. Had to get another tech to fix.

4 months ago

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Janice

I thought they would provide good service and peace of mind. They didn't. A month to get a plumber here to fix a leaking toilet. And they got a plumber only got one after I got BBB involved. An offer of $194 to replace my built in microwave? I think not. I quit Choice Home Warranty.

4 months ago

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Robert

I will not be renewing our warranty next year. I would look at other plans. We got a run around with service the first time we used them. Look at the choice warranty facebook page with all of the complaints and bbb issues. Its horrible when you read all of the complaints.

4 months ago

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Karla Judkins

I was very please so far with there service , when I called in regard to my garage they sent someone out right away.

4 months ago

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Frank Smith

I like it all very much you folks are quick with professional service I will recommend you to all thanks

4 months ago Edited February 5, 2026

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Judith Clemon

Friends recommended their services as excellent quality of the technicians that come to do the needed repairs

4 months ago

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Cynthia Perouty

Samm and Barbara both have been very helpful and friendly in providing me with fast and accurate service.

4 months ago

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Jeffrey/Lashay Reed

Bad in the past great now outstanding affordable service would highly recommend way better than Pseg faster service!!

4 months ago

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Cecil Dass

Promptness of company I have couple plumbing issues and the company that have come out were very professional

4 months ago

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Giana Roberson

I was able to reach someone and get the help I needed quickly. Excellent service! Keep up the great work! 🤓

4 months ago

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Sherri

I've been a client for 2 years and still haven't had my issue resolved. The warranty isn't worth the money I've paid for it. The technician blames the warranty company and they can only do what they tell them if you can't fix my problem what am I paying you for. When my warranty expires will not renew a total waste of money I don't have.

4 months ago

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Marilyn

SEARS BLUE SHIRT TECHNICIAN was on time, friendly, professional and resolved issue in about 30 minutes

5 months ago

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Arthur

ease of worry for major issues. have used several times and at times takes long for visit. However have been satisfied.

5 months ago

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Kristen

I’ve been a member since 2023, they are getting better with response times . I do like the pay ahead option as well , I’m sure it helps them recoup monies too .

5 months ago Edited January 22, 2026

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Verified Customer

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Claude

I was able to choose our own service provider and not wait for one that never shows up because of work loads.

5 months ago

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Jerome

I made a claim related to my furnace humidifiers, told the service tech that my furnaces and humidifiers are serviced every year. Regardless, I was informed my claim was denied based on the tech relaying that I didn’t care for my humidifiers properly. Basically calling the customer a liar.

5 months ago

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Verified Customer

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Charles

Price and coverage fit my budget. They have been excellent in the service they provided me. Highly recommend them.

5 months ago

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Bernard

Yearly premium is priced fairly. Had issues with my refrigerator. Repairs were done in a timely manner.

5 months ago

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Corey

The process for reporting my concern was simple, the repairman responded in a timely manner, and my issue was resolved.

5 months ago

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Vance

Choice Home Warranty has provided me with knowledgeable service personnel every time I needed a home repair in a timely manner.

5 months ago

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Violet

I am happy with the company that came out. They were very professional and worked quickly. I would recommend them

5 months ago

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Philbert

Because I was referred, and was looking for a reliable source for appliance and home repair company.

5 months ago

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David

CHW is one of the worst companies I have ever worked with. You do not honor your contracts and care nothing about your customers. I have elected to cancel my policy with CHW because you overcharge people and then do the minimum to make them whole on a claim.

5 months ago

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Verified Customer

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Oliver

Choice Home Warranty made the process for a claim seamless, and kept me informed throughout the process

5 months ago

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Anonymously Nua, AS

I had a great experience with Choice when my air conditioner broke down during the hot Tucson summer. They were very responsive and sent a technician out quickly. However, despite their prompt service, the repair still hasn't been completed yet. Overall, I appreciate their quick response time, but I'm still waiting for the issue to be resolved.

5 months ago

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Alan Nua, AS

I had a frustrating experience with the warranty service. Each time I tried to use it, they always found excuses to deny my claims. It was disappointing and left me feeling unsatisfied with the overall service.

5 months ago

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Terron Nua, AS

I had mixed experiences with customer support. Sometimes, calls were dropped or I was left on hold, but eventually, I did receive help. The HVAC support team was willing to assist me, and overall, it worked out okay despite some frustrations. Improvements in response time would enhance the experience.

5 months ago

Choice Home Warranty Reviews