Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Gloria Paul

The last technician was exceptionally great, just keep up this type of service and I’ll past the word around!!!

5 months ago

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Hilda Sifuentes

I had so much trouble finding the status on my claim. I saw it was approved but I haven't heard anything from Home Choice Warranty nor the technician.

5 months ago

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Jennifer Hampson

Affordable and upfront information about any claims. User friendly app and high quality vendors for repairs.

5 months ago

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Abrahan Brook Marquez

Attended to the problem quick. I have had two warranty calls they were handled quick. Technicians were great

5 months ago

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Neil Gross

I have had to set up 2 different repairs. Set up on line was easy. Both times the technicians have been A1

5 months ago

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Patricia Brown

Only used it once and my concern is told technican are local but the plumber was not. Also, didn’t expect a four day wait for him to come.

5 months ago

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Blewett

I gave that score due to the fact that it was deserved due to almost a year to get an A/C repaired. I also gave that score due to the fact that you have canceled two of my requests for repairs.

5 months ago

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Doug

I have used Choice Home Warranty once and they were quick to dispatch a repair man for my A/C repair

5 months ago

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Drake

Very quick response to my initial call re leaking water heater. However, the $875 out of pocket fee for installation was excessive but had me over a barrel.

5 months ago

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Jana Molik Maier

I like most of service only that you ask me I have to pay $ 100 up front and when person arrived from HvAC he ask me to pay him $ 100 very confusing that I didn’t like

3 months ago

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Manuel

We were promised coverage on all systems and appliances, and on the phone I was told that if an appliance needed replaced, a match in quality and function would be made. This was not what happened.

6 months ago

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Jim

I have been a member of CHW for several years. My recent experience with CHW has not been good. The plan I purchased last year was to be improved but it has NOT been improved! The coverage offered recently on our microwave oven was totally unacceptable, I objected and got zero help. The amount offered was supposed to be mailed to me but it has not arrived. R

6 months ago

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Ralph

They are the worst company filed A claim in Dec for a washer it’s Jan and Have not been reimbursed or replaced Was the lid it takes 30 days.

6 months ago

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Judith

Had several visits regarding my A/C system with no resolution. Paid $700 for two visits and a recommended dye check to find a leak. The leak took too long to show up again so a new ticket was charged. New service tech found leak and recommended a coil replacement. Stop leak was added instead. I cancelled my contract after going over a week in Florida without A/C. My system is now low on refrigerant again.

6 months ago

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William

Having your call center going over seas is horrible. Most times they follow a script and when you request an Employee in the US they refuse. I had an issue with trying to get another company to fix my washer after the other company visited my home well over 6 times with the problem not fixed in the course of 6 weeks. Family of 7 imagine your family not being able to wash clothes for 1 week now imagine 6 and it’s still not fixed during this writing.

6 months ago

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Sandra

Excellent customer service they respond promptly to my call on my problem was solved quickly. Thank you for an amazing job

6 months ago

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Robyn Blair

Waiting to be paid can take a while. Never enough to purchase new or equivalent product. Service can take awhile for them to find someone to try and fix. Guess it would be worth it if you have a lot of things to break, but for money paid for warranty and amount of reimbursement was not worth it for me.

6 months ago

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Tricia

When you say you are going to fix something but then tell me it will be a month before you will receive a gift card for it. And I have been without a microwave for two months and that you are not going to install and are home warranty company. I will never say nice things about.

6 months ago

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Mary

I had a very negative experience with the HVAC company Leyvas - technician Jose. He was rude and condescending to myself and my husband. I called about the problem with the humidifier on my unit because it was leaking. He said there was nothing wrong with it. Took my 75 dollars and left. My humidifier is not alright and is still leaking. I’m leering to call again because they may send the same arrogant ass.

6 months ago

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Joleen

They will find every loophole under the sun not to pay for repairs. The service techs that they find to take the job are often incompetent. The good companies won't take the CHW jobs so you get stuck with whomever works the cheapest. Don't waste your money..

6 months ago

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Tarang

The filing process for claims is quick, response is prompt and never denied a repair service after a claim, would recommend it.

6 months ago

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Mike

I thought Choice was improving until I had a real claim. The company is only paying me a small portion for an appliance replacement which should of been fixed. The lack of customer service and doing the right thing by the customer was not in the conversation. Referring to legal documents and the reason why the would not make an adjustment has really set me back on how awful this company is. I would recommend anyone who is considering this company to run away literally.

6 months ago

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Thomas Le

Very good turn around in scheduling technicians for repairs. It’s a good investment to have Choice Warranty as insurance. I highly recommend.

6 months ago

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Jane

I signed up and paid for 5 years service. My first claim was on December 3, 2025 requesting to resolve a kitchen sink backup. I was waiting for a plumber 5 days. The plumber was not able to find the main pipe and did not finish the job. I never had such problems before and thinking that plumber resolved the problem I gave 5 stars review, but around 10 days I called again. This company did not resolve my claim until today 01/08/ 2026. They do not have professional plumbers and their customer service is terrible. I want my money back.

6 months ago

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Debra Harris

It’s hard to talk to a live person and a man answers the phone and practically hang up on me while I’m talking or he transfer me to another robot to talk to. I don’t like that at all!!!

6 months ago

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Diane

The service provided was sufficient to solve our problem. The technician was courteous and knowledgeable. Problem was solved.

6 months ago

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Lisa Carroll

I am so pleased with my choice home warranty! I have used them for several breakdowns! Always more than satisfied with the service! Thank you

6 months ago

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Thomas

I had a water leak. your plumber did not fix it. I hired The Plumber Guy who came and in an hour and a half fixed the leak. cost$528.84. Please reimburse me. Do you have a form I need to fill out? thank you, Thomas B.

6 months ago

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Bonnie Sackett

You solved my kitchen disposal problem/ replaced it. The repair person was very nice and very efficient and knowledgeable. TY

6 months ago

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Patrick Ceballos

My experience with the contractors that came out were very professional and friendly. They corrected the issue and the work was done properly.

6 months ago

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Kim

They don't just send anyone, they send the best. They are prompt, polite and ready to serve. Worth every penny I pay on both of my homes!

6 months ago

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Roland

Had my furnace checked and it was not in good condition,after they checked it said to replace it no questions asked I give them a 10 out of 10.

6 months ago

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Cynthia

I was very happy with the service man that came out! I was concerned about the time that it took Choice to get a service person to my home. It was almost a week.

6 months ago

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Janet

They never ask questions and are very prompt in getting someone to fix the problem. Can you let me know when I need to renew?

6 months ago

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Yefim

They were cheaper then other companies but to get a human represantative to talk about a problem is practically impossible. You get to talk to the machine and the machine doesn’t understand you often. Service is not good

6 months ago

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Verified Customer

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George Sales

Very satisfied with the service that I received from the technician. Excellent service and thank you very much for your assistance

6 months ago

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Teresa BROOKS

They have been great! I had a pipe break and they was out the next day and had it fixed. It would have cost me almost 450. Thanks choice!

6 months ago

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Bernadine Webster

Cause I had speed services LLC come out to serviced my dryer the dryer needed a part never came back out to fix it, home choice warranty close out my service, I guess they thought that the dryer was fix, any other time home choice send out email telling you that your part is in that speed services will send you out text telling you what time and date they will be out, nothing was done on either part

6 months ago

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Catherine Alfonzo

We got a repair person in 2days, a little more human phone interaction during the requesting help calls, would be much more comfortable and improve customer comfort

6 months ago

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Karen DeLancy

It was originally part of my purchase of the house. It just makes sense, too. We insure everything anymore, why not your most important belonging.

6 months ago

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Verified Customer

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Sharon Morin

I've been satisfied with service I received. Service tech were very good. They were prompt coming to service my appliance. Thank you!

6 months ago

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Edwar

Choice home warranty is great unfortunately the subcontractors they use not so much, I’ve been trying to schedule service for a claim for two days no one answers, they ask to leave a message but they don’t respond

7 months ago

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Desiree

Best home warranty plan, I have had Republic and American home warranties and Choice has the best price and customer service yet!

7 months ago

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Deborah

I called with problems with my heater and garage opener. Heater was fixed and garage door motor was replaced without any hassle.

7 months ago

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Bob

Their sales pitch was great. However, when it came to replacing a defective microwave, their financial offer was not enough to cover delivery and installation. I also prepaid for 3years with an additional 6 months free. I was approximately 18 months into the contract when my problem occurred. I requested cancelation and refund oh the unused portion of the contract. That should have been almost 2 years left. Their offer was far less. Stay away from this group. I

7 months ago

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Verified Customer

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Ronda

Like: quick response on phone. Dislike: appt was days away and I had no water. They kicked up to next level and there was no response. Grateful Technician had a cancellation and came on saturday.

7 months ago

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George

I have been with Choice for some years now. O have always been pleased with their workmanship and the kindness of their employees.

7 months ago

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Maria

This is the 2nd time you haven't helped much with my claim. When I contacted you, I indicated the seals on the fridge door also needed replacing, but that was not authorized. Last claim you didn't pay anything on the garage door. Please cancel my contract & I will put money away for anything that needs fixing in the future.

7 months ago

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Albert

I am very disappointed with Choice Home Warranty because when I start with them my service fee was less than $100 that's why I chose them but when I was able to use them they went up to the $100 without letting me know. Thinking about canceling.

7 months ago

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Dave

I did it because I thought they would be fix things, but they are not very prompt on getting people here and then they have a dishwasher. That’s only basically one and a half year-old but they wanna give me 1/4 of what the price cost new because it’s been fixed once already I’m guessing, but they’re just everything you have to. Do you have to fight for.

7 months ago

Choice Home Warranty Reviews