Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Fatrena Hale

I had the following companies which were great. Appliance Tek Service; Lake Country Electric; Clog Pro LLC and Speed Service LLC. Speed Service LLC has a Ukrainian accent which made it difficult to understand. I am pleased that one electrician was scheduled for both units of my duplex and I paid $150. I paid Clog Pro LLC $550 for shower cartridge and fitting. CHW will not cover although it states coverage in the policy. I asked for CHW to reimburse $275 of the $550. No response as of yet. The reason for the 4 star rating.

8 months ago

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Tina Priestly

I had a leaky garbage disposal that ultimately needed to be replaced. The response time from the claim process to the actual work was amazing. The service technician was timely, courteous and answered all of my questions. I am truly happy that I switched to Choice Home Warranty for my home repair needs.

8 months ago

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Sumii Daikai

I requested a repair for my stove top and it was so easy on lines. They’ve set up with company’s repair professional right away. I’m very impressed with GE repair person, he was very knowledgeable and fix it so quickly. Thank you so much for your prompt service.

8 months ago

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Debbie Finley

I was very pleased with how fast CHW responded to my AC not blowing cool air. The technician knew what he was doing and resolved the issue the same day without any problems! So glad we switched over to CHW, the last company we had the service was terrible.

8 months ago

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Leslie Kraesig

We recently had our heater go out over a month ago and it took until now to get it looked at and fixed. When calling in to talk to someone, communication was difficult sometimes as it was with individuals with not clear English and were going by a script only. When asked to speak to supervisor, it wasn't clear if there truly was one. There were no real local service people we learned after calling around, as no one in the area would work with this warranty company because it was too hard to get paid. The first person they found no showed. They didn't like the second one's answer and finally the third person was a really good one and got it fixed. It was quite an ordeal for one part to get heat after several really cold fronts had passed through during the month!

8 months ago

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pete reyes

Definately was a great service experience Carlos the garage tech was very detailed oriented. Hediagnosed the problem and he was able to get it fixed quickly. He did a great job and I would definitely recommend him as well as choice home warranty.

8 months ago

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richard lofthouse

The technician was prompt, courteous, and efficient. He diagnosed the problem with our garbage disposal and replaced it in a single visit. My previous home warranty provider would come one day then have to get parts and come back another day to complete the job. The one day service was fantastic,

8 months ago

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TONI ROMANO

Our thermostat went south. Choice took a week, but the technician they sent did install our new one quickly - was extremely service minded and there ya have it. The only issue was they told him to charge us $85 service call... wrong, I got in on a special deal so my service call was $75. So far, very happy with this company.

8 months ago

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Verified Customer

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Dan

Timely to respond and schedule a technician who was great! I did not like that I had to pay extra to replace an existing fixture with something that was either of the same quality or better since CW only does “builder grade” (read: basic) replacements.

1 year ago

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Verified Customer

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Emilio

i’ve used them 3 times so far, each time was no hassle. This last time was the water heater, big job, no worries. Job was done fast and it didn’t put a huge dent in my finances.

1 year ago

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Verified Customer

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Thomas

it took several weeks with multiple workmen to get everything handled as each of the 5 service calls required a different repairman, and also cost me $75 per person. also, the other negative is that Choice Home Warranty would not put both AC repairs on the same ticket as they claimed only 1 item per ticket, so I had to pay an additional $75 for the AC repair man to come back at another time when he had the ability to fix both units while on the same trip. A bit of a rip-off the way it is structured.

1 year ago

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Verified Customer

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Kamalakar

Choice Home Warranty provides good customer service overall. However, there seem to be some issues when it comes to paying for repairs or replacements, as they only cover half of the price. Additionally, the eGift card takes around 30 days to arrive, which can be quite a delay.

1 year ago

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Verified Customer

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Michael

After trying to get this repair completed for over 1 year Bri helped me! Yacoub came to the house and after a couple visits the repair is complete! Excellent professional service by Bri and Yacoub!

1 year ago

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Verified Customer

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Ken

I've had a good experience with customer support; they're always available to help and send technicians promptly. I recently used my warranty for my washing machine, and it was fixed without issues. However, I did have a problem with a plumber sent for a clogged faucet, as the job wasn't completed. Overall, support is reliable, but service quality can vary.

1 year ago

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Verified Customer

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Kelvin Cintron Silva

Saving money for a service that can cost hundreds of dollars, is worthy. Not only that but some parts of the appliances are expensive. That comes included with the service. I have to say that this is the best decision I made

1 year ago

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Verified Customer

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Sandy

I don't like the fact that there aren't Vendors close to my location. It took a ridiculously long time for my claims to assigned. Based on what my Sales rep explained to me when I was considering purchasing a Home warranty, I expected swift attention and repair/replacement to claims submitted. In fact, I'm STILL WAITING on a resolution to my last claim placed on 10/17. STILL HAVEN'T RECEIVED the egift card from Lowes for my washing machine.!! Customer service has been of NO help. Their response to my inquires is to wait until NOVEMER 26TH. If I haven't received it by then--- call back. WTH???????!!!

1 year ago

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Verified Customer

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Viviana Castano

I had different things wrong, the companies that came for the AC and the Electrical. They were amazing very professional and helpful walked me there everything and provided hints to keep up with maintenance. Now the gentleman that came to fix the dishwasher and the fridge. The complete opposite he was arrogant hard to talk to he talked down to the customer like if we were incompetent, and didn’t understand what he was saying. Since he arrived he was in a rush to just get out of the house. He almost didn’t even turn the breaker back on and I had to remind him.

1 year ago

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Verified Customer

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Patty Rogers

My microwave was having issues. The first person they sent was a "no show". After a phone call to the contractor at 5:30, I was told they would be here by 7:45. NO SHOW, NO CALL. Then Choice Warranty had a difficult time locating another contractor. (I live in NJ, not in the middle of a National Forrest). When the second repair person came out, they explained it needed a new panel. Apparently that wasn't in stock, and backordered. Choice Home Warranty told me it was because of a power outage. I explained I have a whole house protector for that. After going back and forth, they agreed to give me a Lowes gift card for $190. I had NO CHOICE as to where I could use the money. The replacement for my microwave is about $350 on sale. Plus I paid $85 to the repair company. I took their offer, but feel it wasn't a good choice on my part. I'm sorry I took out a 3 year warranty.

1 year ago

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Verified Customer

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Sherry

Like the company very well. Dislike talking to a person is very difficult. And they still owe us money for our microwave. They were unable to fix it. Parts not available. Opted for "reimbursement" to go towards new microwave. Been almost a year. Still waiting on money.

1 year ago

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Verified Customer

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Lorraine Bullis

I did have some difficulties getting through. I was told they would call me after leaving my number. Never got that call. So I started the process over. This time I had no problem getting help.

1 year ago

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Verified Customer

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Christy

Good company but follow through by service company was lengthy. Very kind and knowledgeable repairmen. They knew what my washer needed and repaired it with ease/confidence. The arrival of one of the parts was lengthy. When I called Choice about my concern, the part was sent overnight!!! Grateful!

1 year ago

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Verified Customer

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Ronald

I appreciate the peace of mind of knowing I can get a technician out quickly to resolve my household issues. Have used from oven to a/c to garage door opener. Problems resolved 4 times out of 5.

1 year ago

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Verified Customer

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Judith

Choice was very supportive and helpful. The technician was prompt and I felt comfortable having them in my house. Whi h is extremely important to me, because I am elderly and recently widowed

1 year ago

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Verified Customer

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Arrold

I had a frustrating experience with the vendor they sent to my home. They replaced my garage door opener with an inferior product that isn't compatible, and they refuse to help. On a previous call, although they responded quickly, the technician didn't do the job correctly, and there was no follow-up. Overall, I'm not satisfied with the service.

1 year ago

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Verified Customer

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Gloria

I had a generally good experience with Choice Home Warranty, though there was one situation that could have been smoother. I faced an issue with my bathroom plumbing, and while there was some back and forth regarding coverage, we eventually resolved it. Overall, my satisfaction has varied, but I appreciate the eventual resolution.

1 year ago

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Verified Customer

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Thomas

I had an issue with my air conditioning not working for a couple of weeks. When I reached out, the representative was apologetic but it took too long to find a contractor. Eventually, they assured me that someone would come to assess and fix the equipment. Overall, the response was okay, but the delay was frustrating.

1 year ago

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Verified Customer

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Mathewkutty

I found it challenging to connect with someone in person when I needed assistance, as it's often hard to get a response. However, my last experience was positive; everything went smoothly, and I received timely follow-up the next day. Overall, the service works well when I reach out.

1 year ago

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Verified Customer

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Tina LeBron Tucson, AZ

I had a frustrating experience with my dishwasher repair. Appointments were scheduled but no one showed up, leaving me in limbo. When I used the warranty, the contractor set a late evening appointment but also failed to arrive. It was disturbing to prepare food thinking they would come, only to be let down. Now I understand the importance of confirming with the contractor.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with their customer support. They were responsive and resolved my warranty issues quickly, with a contractor on-site within a day or two each time. Overall, I was very satisfied with their service and would recommend them for their efficiency.

1 year ago

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Verified Customer

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Pattie

I had mixed experiences with the service. Initially, they sent someone to fix my garage door, which was great, but the follow-up on my garage door opener issue was disappointing. They replaced it with an inferior product that isn't compatible, and I wasn't offered a replacement or further assistance. Overall, I'm unhappy with the lack of support.

1 year ago

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Verified Customer

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Mindy

I had a decent experience with the service. Although I hadn't used it in a while, when I did, everything was completed satisfactorily. They were very responsive and made an appointment promptly. There was a minor issue with parts, but overall, they handled it well. I would recommend them for their efficiency.

1 year ago

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Verified Customer

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Bert

I had a mixed experience with their service. One time, they refused to repair my washer, citing a pest infestation due to some valve cards, despite the fact that the issue was unrelated to any pests. The washer was quite old, and I felt they should have considered that. I'm currently facing ongoing issues with my air conditioning as well, which adds to my frustration.

1 year ago

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Verified Customer

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Lieutenant

I had a very good experience with customer support. I recently used their service and they are providing me with a new appliance. I'm currently waiting for the check, but overall, the process has been smooth so far.

1 year ago

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Verified Customer

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Brad

I had a great experience with the mechanic who was very knowledgeable and effectively resolved my issue. When my air conditioner broke in Florida, I called the company, and they came out the same day. Although they arrived a bit later than expected, everything worked out well in the end. Highly recommend their service!

1 year ago

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Verified Customer

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Charles

I had a mixed experience. Initially, I faced some challenges getting the right part, as the service team had to come out multiple times. However, once everything was sorted, the repairs were done satisfactorily. Overall, I'm pleased with the outcome despite the initial hiccups.

1 year ago

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Verified Customer

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Joan

I had a mixed experience. Initially, I was frustrated due to receiving incorrect information, which affected my overall satisfaction. However, I recently had a positive encounter when they promptly addressed a garage door issue at my home. Overall, there were ups and downs, but the timely resolution of the garage door repair was a highlight.

1 year ago

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Verified Customer

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Diana

I had mixed experiences with the warranty service. One time, they refused to repair my washer due to a supposed pest issue, despite it being old. The technicians varied in skill; one was good, but others seemed clueless. I struggled with a microwave issue too, where I felt the compensation was inadequate. Overall, the service has been frustrating and inconsistent, leaving me questioning the value of the warranty.

1 year ago

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Verified Customer

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Anonymously

I've had mostly positive experiences with your services, but I faced issues with my garage door opener and washing machine that left me frustrated. While the online system is easy to use, it lacks clarity on coverage and personal interaction when needed. Overall, the service is good, but more direct communication would enhance the experience.

1 year ago

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Verified Customer

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Michael

I had a great experience with the repair service. Coordination was seamless, and everything was handled flawlessly. My garbage disposal was leaking, and after submitting the paperwork online, the team showed up promptly to fix it. Overall, I'm very satisfied with the service provided!

1 year ago

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Verified Customer

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Anonymously

I've had to use the warranty a couple of times, and generally, the service has been good. Repairs were handled quickly, but I did face an issue with my washing machine that cost me quite a bit to fix myself. Overall, I'm satisfied with the service, despite a couple of frustrating experiences.

1 year ago

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Verified Customer

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Billy

I’ve had a good experience with the support team. They followed up on my inquiries and addressed my issues, although it took some time to get everything settled. I was pleased with the resolution regarding my dryer and overall, I’m satisfied with the service provided.

1 year ago

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Verified Customer

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Robert

I had a mixed experience with the service. The mechanic was knowledgeable and resolved the issue, but my air conditioner repair took longer than expected. They did manage to fix it the same day, which was a plus. Overall, the service was timely, but communication about the timing could be improved.

1 year ago

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Verified Customer

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Paul

I've had a frustrating experience with customer support. They only acknowledged my claim but haven't taken any real action. Communication has been minimal, and I feel like I'm left in the dark. While they were easy to contact, the lack of follow-through is disappointing. I’m still waiting for a proper resolution regarding my broken refrigerator.

1 year ago

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Verified Customer

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Angela

I had to wait for help with my urgent issue, but the next day I received a response. Unfortunately, I had to replace my leaking hot water heater, which was a hassle. Overall, the service was okay, but the waiting time could be improved.

1 year ago

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Verified Customer

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Gwendolyn Tork Boynton Beach, FL

I've had a mixed experience with Choice Warranty. While they answered my questions and resolved my pool issue without problems, I was disappointed with the customer service. I was told they don't outsource, yet I often received calls from representatives who struggled with English. Additionally, my friend had a much better experience with her warranty, which adds to my frustration.

1 year ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While they met my needs during one interaction, another issue with my pool motor remained unresolved. Additionally, a broken dishwasher was not fixed despite a technician's visit. Overall, there's room for improvement in addressing customer issues.

1 year ago

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Verified Customer

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Ramona

What I disliked was speaking to someone who I could not understand. Nor could they understand me very well. They insisted that I could not get my own contractor after waiting over a week for this company to find someone. This was to fix a "no heat" situation in my rental when the outside temps were in the 30s. I called to customer retention, explained the situation and they quickly told me to get it fixed and that she was approving the repair, especially since I submitted a copy of the repair cost of $265.

1 year ago

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Verified Customer

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Lore

I do not like service repair scheduled without asking me what time works. There should be a system in place where the customer can choose days and times. Service repair men are trained to say they cannot authorize a replacement of any appliance. The $75 copay should not happen if the existing problem was never resolved even after 40 days. The phone service is horrible with people not speaking the language poor connection long wait time on the phone and poor follow

1 year ago

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Verified Customer

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Sue Plank

They are great to work with. I have called for different repairs and they always here when I need them. They complete the repairs. I have no problems with Choice. I highly recommend using them for your home warranty company.

1 year ago

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Verified Customer

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Mikhail

I like an easy contact via website to describe my problem and obtain the claim number. The respond with set up appointment also did not take long. It is easy, simple and convenient.

1 year ago

Choice Home Warranty Reviews