Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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John Raletz

My water heater of almost 38 years finally desired to die and not provide hot water as necessary. So Choice processed my claim in an as inhumane manner as possible and, without comment, approved my claim for a new water heater. But, in the meantime, the codes have changed. So, I was required to pay $700.00 to have my water heater replaced. That's not what I signed up for and certainly not what the salesman promised me. When I reread the contract fine print I found that the contract did, in fact, not cover some things. Why won't the sales folks go over this? I think that we all know the answer to this.

5 years ago Edited January 5, 2026

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Emmet Hunt Lawrenceville, GA

As long time dedicated policy customer i feel that the last request could have been handled better. My out of pocket expense for some may be ok. But a 78yr old Vietnam veteran and with a disabled bedridden With it has really caused financial problems. The company is top notch, but the policy needs to be scrutinized and understood completely. The "If can't fix will replace" can leave you deviated. To say the least!

5 years ago

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Nadine McLean Snellville, GA

Customer service representative was very caring, concerned, attentive, pleasant, and they know their stuff. The technician that came to my house was very nice, pleasant, and explained everything to me while he was working on the issue. Overall they were very curtious and kind.

5 years ago

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James Slidell, LA

It's great to know they were there when you need them. You don't have to wonder what if? One less thing to be concerned with makes every day better. They are just a call away yes sir. It works the way companies should. Claims are easy. Service is fast, reliable prompt, and safe.

5 years ago

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Maryellen Markley Honolulu, HI

Choice Home Warranty is responsive in getting a repair person out to do an initial assessment, but do not expect them to ever "replace" an appliance that cannot be repaired. Over the past year, I have had to replace a washer, a double oven, and a refrigerator. In each case, I tried several times to get the appliances repaired, but finally had no choice - for example, the repairman told me that there were no longer parts available for my Double oven and confirmed that it could not be repaired - and I asked Choice for a replacement. In each case, Choice asked the repair person to photograph any rust or other signs of wear on the appliance, and then refused to replace the appliance saying that the spot of rust was the cause of the problem (it was absolutely not in any of the three appliances), and then ruled that those appliances were not covered. I bought a five year police a couple of years ago, and am now stuck. I tried everything to get additional evaluations, send photos, and work with the company, but in each case, they refused to replace any of my appliances when they could not be repaired. In four months time, I spent over $4,900 on replacement appliances that all were supposed to be covered by Choice Home Warrantee. So discouraged.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Donna Memphis, TN

Go through a realtor to get a warranty, they can get a better policy for you. I am a realtor and I can see all the different warranties that are out there. I think that Choice is the best one so I started it as a test. I’ve only had a couple of problems and they were handled quickly. Two years ago they replaced my air conditioning.

5 years ago

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Larry Memphis, TN

Choice does all that is possible to make sure the customer is satisfied with their service. I have used it 3 times and 2 of the 3 times, they got the problem fixed in a short period of time. The third time was not Choice’s fault. There is a part needed. I think they are doing a good job.

5 years ago

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Joseph East Brunswick, NJ

I’m in the business and I recommend Choice. It is peace of mind. Ninety nine percent of the technicians that come to the house know what they are doing and fix the problem. I have been with them seven or eight years and every time I need help, I call them and they take care of the problem right away.

5 years ago

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Fred Smith Greenbrier, AR

CHW replaced a hot water heater and installed an expansion tank on 10-06-21. I understand non-coverage of permits/fees, sheet rock repair, special modifications, disposal costs, and non-essential, upgrades, or luxury components to covered systems. However, I do not understand why expansion tanks for water heaters are not covered. It is illegal to install/replace a water heater without an expansion tank in the state of Arkansas, so why isn't that covered? I also have difficulty understanding how $816.00 was authorized for non-covered costs. All parts and labor for replacing the water heater is (or should be) covered. Parts and labor for installing a 2-gallon expansion tank costs no more than $325 ($255.00 for Choice's rate of 3 hours labor @$85.00 per hour, and $70.00 for the expansion tank and installation accessories. AR permits and fees are $45.00. A disposal fee is $65.00. If you then add the $65.00 copay, the total amounts to $500.00, which is significantly less than the $816.00 that CHW authorized for non-covered expense. In addition, the following non-covered expenses, much of which comprised this $816.00, were not needed, nor did the provider submit them in his repair diagnosis for this project: a drain pan, a pressure reducing valve, vent/flue modification, a valve upgrade, ceiling/wall modifications, and the only piping modification consisted of adding one 12-inch section of galvanized steel pipe. So help me understand the purpose of the remaining $316.00 in non-covered costs. I think that by anybody's standard, $816.00 for non-covered costs for this project is excessive! To the provider's credit, he worked with me on $216.00 of this excess cost, which is another indicator that the non-covered expense was excessive. And finally, as a housekeeping comment, I received 9 email messages that my equipment and parts had been ordered, all with different dates/times, but all were identical messages. Six of the nine email messages were transmitted after the project was completed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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ursula margarita julve

The technician are very professional, once I had a problem with a plumber who didn't show up, immediately Iwas put in contact with another one.Homechoice is for my rental in Florida, sinceI live in Canada it is forme a peace of mind to have a reliable service.

5 years ago

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Terri Bullhead City, AZ

I was given the option to find a repair company of my choice, which I paid out of pocket. I got my A/C repaired, no hassle. I received my repayment check from Choice Home Warranty within three weeks! Complete Quality & Confidence in this Company

5 years ago Edited January 10, 2024

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Lorraine A Williams Peoria, IL

I reached out to his home warranty and I scheduled another appointment to finish the one that was previously not completed when I reached out the operator assured me that it would be taking care of them that I would be hearing from the company soon well when I did hear from the company they had told me that they had canceled that order and that I would have to restart the process all over again that I wasn't happy with my understanding that any work done is guaranteed for 3 to 6 months far as I'm concerned the first is it from the company was not completed and I still have no light fixture in my bedroom which was one of the problems

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Teresa K Dorrier

They have been to my house 3-5 times for plumbing problems and I still having problems.

5 years ago Edited January 10, 2024

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Harold Edgewater, FL

Both the technicians that came to the property were a very nice young men and did a good job. We came back from summer vacation and the hot water heater did not work when I turn the breaker on. Choice sent a technician out and they pulled part of the front of the hot water heater off to check and determined at that point in time that there was corrosion and work needed to be done. However Choice said that because the cover was off there was a faulty service on it and they would not cover it. Another time was for the washing machine and they covered that very nicely. The technician came in and did a nice job.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Ellen Rock Hill, SC

My brother was the one who recommended them to me and I have recommended them to my cousin already. It is very easy to call in and give them the information. They get back to you promptly. I think they are great. The people they sent were very pleasant and told us everything they were doing. There wasn’t any difficulty.

5 years ago

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GEORGE REED Chesapeake, VA

The pricing and reliability is good. They are diligent in trying to service my needs. Everything went well on my first visit. Sometimes there is difficulty with the technicians, but that isn’t the warranty’s fault. I am overall very happy with the service I have received. I hope they continue to act in the manner which they’ve acted thus far.

5 years ago

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Shirley Tomball, TX

Everything they told me was going to happen, happened. There were no hidden fees. It is accurate. It is a great value to me. My refrigerator was fixed by a very thorough technician. He called to let me know who he was. It was done within forty five minutes.

5 years ago

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Ericka Murfreesboro, TN

Great company that sticks with what they say they are going to do. Always handle my issues and seemed concerned about getting my issues fixed. A couple of months ago my faucet was leaking and they were fast to fix it. I would recommend them.

5 years ago

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Barry Rock Hill, SC

I had an issue with my AC unit and they came right out, they couldn't fix it because didn't cover it but at least it gave some good information. I haven't had a problem with them, I call people and seem to be knowledgeable and they get what you need. They could cover a lot more stuff than what they do. Very affordable.

5 years ago

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Darren Phoenix, AZ

I only called them one time and got some early results. I initially reached out and it was easy to get a hold of somebody and then in the schedule of the appointment. The follow up was good. Recently my refrigerator broke down and we're in the process of getting it fix right now.

5 years ago

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Val Stinnett, TX

One time I had to use it on my air conditioner and it was almost ten days or more before they actually could get someone out here and get it fixed, so I had to stay away from home and I wasn't real pleased with that but I was pleased with the work. I've been real pleased with everything that I've ever had to have done. Because of where I live it's hard to get a serviceman out quickly, although last time they did get one quickly on a plumber. Over all I've been pleased with my services.

5 years ago

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Dorothy Chicago, IL

When I did have a problem they helped me right away and told me how to get service. I called and told them the problem they took my information and they sent it out to some service rep and the next day that person called and set up an appointment to come out to fix to make the repairs.

5 years ago

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Sandra Navarre, FL

Their service was great. The technician was sufficient and polite, did a good job. My dishwasher went out and I had no problems with them coming to fix the dishwasher on time. I would recommend anybody to get Choice Home Warranty, the service is great and had a great experience.

5 years ago

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Christine Gilmer, TX

Choice Home warranty picks up the phone and answer. The person they sent out was very knowledgeable. My air condition quit working about two weeks ago. I just like it that they answer the phone and communicate with you and they'll just charge you the service fee and the repair and find someone for you instead of me having to find somebody.

5 years ago

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Shabbir Winter Garden, FL

I have recommend choice home to my friends and family to much happiness and satisfaction. They are prompt to respond. The technicians are quality. I used it for the air conditioner and it was very professionally done. It was fixed right away. I find them very dependable.

5 years ago

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Dawn Pacific, MO

I feel like the service is fairly price and quick. It is easy to go online and file claim. I had someone out the next day to repair my AC. It was quick and efficient. I had a water leak once and they made some recommendations for what needed to be done. It was great.

5 years ago

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Joseph North Las Vegas, NV

So far so good. I researched home warranties for veterans and I think this company is number one. So far they are very accommodating. When I had a problem with a company, they sent someone to fix it. When I call, I speak to someone ASAP. It took some time for the dryer parts. The company's contract is good. They are good.

5 years ago

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Debra Navarre, OH

Just referred my granddaughter to choice home warranty. I very seldom have a problem where I can't call and things aren't taken care of immediately. My hot water was fixed within 24 hours. I look forward to dealing with them in the future.

5 years ago

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Steven Hughesville, MD

The best price for the purpose. I don't see anything wrong yet. I was able to fix my up stairs air conditioner and my down stairs air conditioner. I had to get the part myself they first time but the second time I requested a different company an those people were great.

5 years ago

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David Radcliff, KY

Purchased Choice Home Warranty at the advice of my property manager as I have a home and a rental property. He said that they were one of the best. They are a little bit slow in processing some requests. It may take two or three days before we get help. They very readily take care of the issue. It is very much worth it.

5 years ago

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Caleena Saint Louis, MO

There are times when it takes a lot to get a technician out and sometimes I feel like I am not able to get all the information I need but it is a good price for the options that are covered and they are very helpful and friendly. When I needed a new water heater, it was initially difficult to get a technician to work with my schedule. The first guy wasn't super friendly but I was able to get a second technician who was wonderful. He put in a new one. It was great.

5 years ago

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Al Jamestown, NC

This is the most affordable, most effective situation to protect my home without paying too much for repairs. The service is very consistent. It is done in a timely manner. It is very professional. The last time, a garage door wasn't working quite well so I used my warranty to service it. It was very professional.

5 years ago

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Maria Lake Worth, FL

We had a different company before and Choice matched to the service with a low cost. We had a problem with the washing machine, it was taken care of. We needed one part and because of Covid there was a problem but that wasn't because of them. The one time we needed them for the air conditioning, it was making a lot of noise, and the technician came out two times and found they couldn't do anything.

5 years ago

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Sarah Windsor, VA

I like that they have a flat right service fee. I also like that if they can't find someone, they allow you to find your own company an submit it for reimbursement. They also work to get things completed quickly. If we have any questions, they answer them completely. Some of the companies they use don't communicate well and don't contact the customer in a timely manner.

5 years ago

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Srinivasa Frisco, TX

Customer support is really good. I had a few questions about what I covered and not covered and they were able to answer everything. It was great. I had my dish washer repaired. Their person showed up on time and was very polite. He did the price that was required and came back and fixed it and now it working perfectly fine. It is really nice.

5 years ago

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Paul Deltona, FL

My realtor chose Choice. He said it was the best one. He gave us a year as a gift. It is very good. We had an outlet stop working and an electrician was sent out right away. He was very professional and informative. We are happy customers.

5 years ago

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Juanda Moore Katy, TX

It took 4 days from the time the unit was ready to be picked up until it was actually installed. I was without hot water for the duration. I had to repeatedly call the plumbing company to see when they would get it. I found out that I was taking to dispatch and not purchasing Dept. So she called and got in touch with purchasing and found out the the wrong company was being emailed to pick up the unit. When the plumbers got here they Hsiang the wrong size unit snd had to go to Home Depot to pick a 40 gallon water heater with a 3 year warranty. For some reason I fell like I didn't get the unit I paid $500 for uncovered costs.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

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Verified Customer

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D. Sullivan Lexington Park, MD

Choice assigned an a/c contractor the same day is reported the claim. Choice made it clear because of health issues in our family that restoring a/c was a priority. Choice made sure the contractor scheduled an appointment that day. 5 stars for Chouce.

5 years ago

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Robert Wyncote, PA

It's easy to get a an appointment online. We didn't have a full replacement but other than that it's pretty good. I needed some help with our washer, the technician did everything he could to get that washer to work and it wouldn't work so we ended up getting cash. They always get back to me very quickly.

5 years ago

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Jacob Saint Peters, MO

We've had to use our warranty twice. Both times we have technicians out within forty eight hours of our service call, both technicians were professional on the job and with the problem being resolved fairly quickly. They offer a solid home warranty product that enables the customer to choose what level they want to service their home and it's a decent value for what you get. I've had great customer service at this point, haven't had any problems getting service or being administered.

5 years ago

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Nancy San Antonio, TX

Very attentive and prompt. I'm very pleased, this is the first time I had used it and I am very very comfortable with it. I think we've had it around six months I'm not sure, and we had a leak home one of our faucets that they fixed. Very professional.

5 years ago

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Eman Fairfax, VA

The quality is good, they were very effective ,they called someone right away and that's the person I expected at the appointment and he has been good. He ordered the parts and came back and installed the parts of the dishwasher but the he couldn't do that to the microwave. I've called them about the three appliances, I have the microwave oven and the dishwasher, the oven once and nothing was wrong with it they had the to reset the electricity on it and it worked, and the dishwasher had a minor issue that they fixed. The microwave apparently could not be fixed. I was only offered one hundred and ninety one dollars and that is not to mention the installment value because it has to fit over the oven. Customer support is good, they were very receptive they act pretty quickly. It has been a good experience on that level. I do have an issue with that refund the policy that I they decided to give me a replacement on my microwave but they didn't give me the full value are you really never understood why that is because for me to replace it I have to pay full value they said they won't do that.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Gilbert Pikeville, NC

My air condition went out. Choice's guys came out and twenty minutes later it was up and running. I haven't had any problems since. They have good people that work for them to do their service. They promptly come out when they say they're going to come out. It's a good value what you pay for with the warranty. Because if you unfortunately have to use your warranty two three times you've paid for a year for the price of the warranty.

5 years ago

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Celia North Port, FL

I'm satisfied. Recently my air conditioning unit went out. And I contacted choice home warranty they sent a technician out. Told me who it was gonna be and they set up a time and everything went smoothly and technician was polite. There has been a little confusion but it was resolved but I think that could have been clearer. Any problems we've had they've been attended to right away and done well.

5 years ago

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Rebecca Midway, GA

Great customer service, great work. I have not had any problems and usually when I call to get service fee always there's someone. I just recently had a dishwasher issue and so they had to order a part and everything went well.

5 years ago

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Anonymous Mineola, TX

They provide excellent service and the customer service representatives are are great. I needed to use my warranty for my ice maker not working. The tech came out and fixed it, it was a bit late. They're just very knowledgeable and very quick get getting everything done.

5 years ago

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Mark Henderson, NV

They they help me out when I need them the most and they didn't slack and gave a prompt response. Its valuable and it is not service that's not needed, only service required. Our qir conditioner went down and they sent a technician out right away, agood one and they they fixed it within an hour.

5 years ago

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Rochell Stafford, VA

Used my warranty when my A.C was leaking, but it was more so I didn't have to do a claim because it was actually the something that they said it was maintenanced though. When I called them to come out and do stuff and it didn't take them that long to get a contractor out here.

5 years ago

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Amar Plano, TX

I'm not really a hundred percent satisfied. The process is not transparent, I would rather spend a couple hundred dollars more to get a peace of mind by going to a better company if they can offer me you know no hassle service. I would want them to be more professional. Recently I requested for a repair on my cooktop and the company came, the technician came he tried his best to fix it, he said he needed to order some parts and come back. A couple of days later I got an email from choice saying my whole cooktop is in fact a commercial problem and they decline to cover any further repair on the cooktop which was absurd.

5 years ago

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John Cordova, TN

Some of the guys that they sent out haven't actually been companies that deal with what there's been out with. For example we had an electrical issue with the ceiling fan and he came out and looked at it and it turns out that there was a whole other a light switch that was attached to it which my husband got up and figured out on his own. So we paid a service fee for basically nothing. We also needed it to fix a washing machine. And they came out and fixed our washing machine. It definitely broke again but they did fix it the first time. They're usually pretty good about getting back but occasionally it takes a little while.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

Choice Home Warranty Reviews