Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Brenda

i am disappointed in the misrepresentation of if we can not fix it we will replace it when in actually it is if we can not fix it we will give you what is would cost to get the same item which in my case is not possible since it is no longer made. and does not include delivery and instillation.. But with that being said it is better than the sears protection plan.

6 years ago

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Verified Customer

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Joesph

We’ve had is for three years in this residence and we are transferring the policy over since it has been paid for through May 2022. They’re very courteous, prompt, and knowledgeable. They respond efficiently. We are pleased with the pricing. They are fantastic.

6 years ago

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Verified Customer

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Lloyd And Nichole

Seems like a good value and so far everything is good. I wish the checks would go a little faster but other than that it is good. Every time I’ve needed to use the warranty, they get back to me in a timely manner and there are no problems getting things fixed.

6 years ago

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Verified Customer

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Elena

We choose Choice or the value and the excellent reviews. They were prompt and the service person they sent out was very respectful even during Coved. He wore a mask and was very careful to put his shoes on ever time he went in and out of my house.

6 years ago

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Verified Customer

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William

I would recommend Choice Warranty to all my friends and relatives. I had a different company and they didn’t do right so I decided to go with Choice Warranty. They provided the service that I need. When I make a claim, they immediately jump on top of it and take care of the problem.

6 years ago

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Verified Customer

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Ellwood

They react to any issues I have quickly. The last time, the guy came out and the unit failed less than two week later so they sent another guy and he showed me what was wrong and fixed it and it is still working. They have been prompt and professional when we have used them.

6 years ago

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Verified Customer

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Alexander

Outstanding! Very good value for your dollar. Everybody was friendly and seemed concerned and professional. We had a problem with the garage door opener and the technician came out and fixed and now it is working fine and the amount we paid out of pocket is much less than what we would have paid before.

6 years ago

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Lenora

I’ve used them twice and they were excellent. I did it online and it was really easy. A person called within an hour and scheduled a person the next day. It is excellent quality. I told my daughter to have it in her new home.

6 years ago

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Verified Customer

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Saritha

My friend recommend Choice to me. I had to use them for my microwave and my pool pump and my water heater. They respond quickly. I’ve never had to call them back again. The water heater guy wasn’t good so I had to hire someone else but he didn’t charge me.

6 years ago

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Verified Customer

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Arthur

I have had many experiences with them. The first time I needed my warranty was three days after I moved into my home when the washing machine was broken. The first person they sent me was very bad and as soon as I informed them, they took care of it and set an individual up to help me. Since then they have sent very efficient people. It is worth the money you pay out each month.

6 years ago

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Sonya & Jackie

The price of the warranty is more than reasonable when you get something fixed. It’s definitely worth the price to have the peace of mind. When I called in for my claim, it was easy to file and they got someone out here in a short period of time.

6 years ago

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Evelyn And Stanley

There have been no problems when we call in. They send someone out and they do the job and everything is fine. Once they didn’t service something but that was my error because I didn’t understand and thought everything was included.

6 years ago

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Verified Customer

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Zenon

I used to have American Home Shield and I needed to try someone else and I picked choice when my other contract ran out. The customer service is really good. They always keep me notified and only when I called about my ceiling fan did it take a bit longer. Since covered, things are more online.

6 years ago

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Verified Customer

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Shauna

Every time I have an issue, they take care of it. Recently my fridge went out and told them what was going on and the next day they had a guy out. I had another issue three months ago with it so they didn’t charge me this time because the first guy charged me and it was fixed within a week.

6 years ago

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Verified Customer

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Yvette Rhebok Las Vegas, NV

Resolved problem to our satisfaction. We've had our home warranty for year and generally never had to use it, but this was the year for breakdowns. A/C luckily was just a fuse and dryer was unreliable, but given credit to replace, so overall very satisfied.

6 years ago

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Verified Customer

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Brian Smith Cordova, TN

It is very convenient to be able to contact CHW for all issues instead of having to find a resolution on your own. Normally the service call is actioned very quickly. My only concern is that many of the companies that come out for service calls are very difficult to research. It's very difficult to find any information on them, and they arrive in unmarked vehicles and no type of uniform, so I'm left wondering, " Is this company qualified to perform the work?"

6 years ago

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Verified Customer

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Betsy & Jason Charlotte, NC

I’m a real estate agent, I only refer Choice Home Warranty, I’ve probably set up about 20 different policies. It is easy to request someone to come out and help when something is wrong. I had a terrible experience but that was not Choice’s fault. It was the contractor but they should put in a system so they know not to refer a vendor to your house again. Other than that everything has been fantastic. The call center is frank so I know I can count on them to explain the policy.

6 years ago

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Verified Customer

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Rob Bristol, VA

I’m in real estate and I recommend them on home sales and I have also purchased them in my own home. They are very prompt. MY HVAC system would not cool and they were out almost immediately and repaired it. I have never had any issues and my clients love them also.

6 years ago

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Verified Customer

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Ruth Upper Marlboro, MD

The technician they sent out to do my repairs on my dryer is very professional. He analyzed the problem first and had the part in his truck and was able to make the repair. When I call choice it is not automatic, I was able to talk to a representative, so I was pleased.

6 years ago

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Verified Customer

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Kristiann Parker, CO

Setting it up was easy. Everyone was considerate and answered all the questions. They were very helpful and did a great job with my most recent claim. My microwave quit functioning and it got fixed. The outcome was very satisfactory.

6 years ago

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Verified Customer

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Beverly Gasburg, VA

They do service as quick as they can. I live in a rural area so there are a lot of services that don’t service my area quickly but they have been very cooperative and get someone as speedy as they can. One thing is I did notice the price went up and I didn’t get anything that told me that.

6 years ago

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Peggy Louisville, KY

They really work with us being seniors to help us. The respond the next fay and get service people here within two days and order parts in no time. I am highly satisfied with them. The price is pretty awesome for the warranty and I can’t say anything bad about the copays.

6 years ago

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Verified Customer

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Linda Henderson, NV

A friend had Choice Home Warranty and liked it and told me to get it. Each time I’ve called, they’ve sent somebody to fix the problem and I don’t have to pay a big repair bill, I just pay $45, other companies are $75 to $85. I thought the water heater should have been covered but it isn’t. I just told my other friend about it.

6 years ago

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Verified Customer

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Anonymous Richardson, TX

Over the years service has been improving. Initially it was okay but they have improved gradually and they keep me on a grandfather plan so the service fees are pretty nominal. I get appointments the very next day or two. I uses it almost once every year.

6 years ago

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Verified Customer

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Peter & Patricia Kansas City, MO

Any time I call and need something, they’re right on it. They take care of me. I had a garage door that broke some springs and the motor went out. They didn’t cover the springs but they do cover the motor and the track. I am happy knowing if something goes wrong in my home, they come almost immediately.

6 years ago

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Verified Customer

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Nancy Philadelphia, PA

Choice Home Warranty is the cheapest but they are still prompt in getting back to you with companies who come out and do whatever you need done. Most of the companies are pretty good to work with and are prompt and courteous and know what they are talking about.

6 years ago

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Verified Customer

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Barbara & Vidal Manvel, TX

Our dishwasher was having dishes fall through and the motor was not cleaning dishes and a fellow came out and evaluated it. They decided to replace so we ended up with a new dishwasher, which is wonderful. They reimbursed towards buying the new one. Everybody that has worked for us, has been excellent, with the exception of one who didn’t complete the work and charged us out of pocket. Choice said we should not have done that, we didn’t know that wasn’t the policy, so we are waiting to resolve the problem to get reimbursed.

6 years ago

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Verified Customer

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Angela Buda, TX

They are the top rated warranty because they are very responsive and have quick turnaround times. The air conditioner was left open. The other company couldn’t figure out what was wrong but they came out and fixed it pretty quick. It took less than a day.

6 years ago

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Verified Customer

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Nicole And Cameron Tampa, FL

Highly recommend over their competitors. We’ve gotten our money’s worth. They’re all very nice. We had an issue with our refrigerator within a few days after moving in and they answered the phone right away and it was painless.

6 years ago

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Verified Customer

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Freeman Memphis, TN

The one complaint I have with choice home warranty is I asked for a official build from the contractor on my most recent repair and I never got a return call back. I submitted an email to choice with the same information but never heard anything back. I have let it got at this point but it was disheartening for me to find out the scope of work that was completed by the contractor. I’ve used my warranty at least three occasions since we purchased our condo and I have been impressed that they do get back to you in a reasonable amount of time, within a 12 hour period.

6 years ago

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Verified Customer

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Anonymous Old Hickory, TN

I’ve had nothing but positive experiences since I’ve had it. I purchased it from my realtor. Every year for the last 2 years, I’ve had trouble with my air unit and I’ve been able to have someone in my home in a timely manner.

6 years ago

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Verified Customer

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Yolanda Hampton, GA

I worked with American Shield the reviews were better with Choice Home Warranty so I switched. I put in a request and I received an email immediately that the request was received and then another confirming a vendor picked it up and scheduled an appointment date and time. Everybody is polite and efficient so I have no complaints.

6 years ago

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Verified Customer

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Lloyd Abbeville, AL

They have the best price and are the best rated. They always have been very efficient in taking care of the problem. I’ve only used for a few things and they have been very quick and professional. The people for the most part are top notch.

6 years ago

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Verified Customer

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Darrell Granbury, TX

We recently used the warranty on a dryer and it went fine and we also used it on the air conditioning and they repaired it. Anytime we have had to contact them, the response was pretty quick. I think everybody should have it.

6 years ago

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Verified Customer

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Ronald And Laura Rockwall, TX

Recently we moved into our condo and the air conditioning was not working properly and they were very good and professional even when it came to dealing with the coronavirus, they made sure they were protecting us. They communicate well with the customer.

6 years ago

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Verified Customer

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Florence Harrisburg, NC

The price of the deductible is good and the monthly payment is very affordable. They do great work. They come on time without a long waiting period. The representative you talk to is very knowledgeable on what is going on. Everything that is in their contract is true.

6 years ago

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Verified Customer

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Ronneece Pflugerville, TX

The only downside is the appeal process can be a bit of a mess but they cover a lot of things other home insurance companies do not. They are usually pretty clear about what is covered and what is not but they don’t always understand what they problem is so it the appeal process can be slow. They’re really good. I appreciate the things they do. I have three service men coming over tomorrow.

6 years ago

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Verified Customer

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Jacqueline South Boston, VA

I have always been satisfied with them because they are very prompt and have an open line of communication. There is always room for improvement but they are fast and the technician came out and did exactly what he said he was going to do.

6 years ago

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Verified Customer

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Robert Gainesville, FL

It’s a good company that provided a valuable service. It is cheaper than American Home Shield and my requests are responded to and generally accomplished with a short period of time. The policy penalized maintenance issues, and that is somewhat troublesome for me going forward because I wasn’t aware I had to keep p a manufacturer’s maintenance regiment for the services to be provided.

6 years ago

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Verified Customer

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Michael Cypress, TX

It was recommended by my realtor. The service company came out and took care of the air-conditioning not working correctly. The company they sent felt comfortable and they were very professional and knowledgeable. I am renewing my policy because I am satisfied with it.

6 years ago

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Verified Customer

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Jhon Orlando, FL

I like the price and it is always easy to get a hold of customer support when you need a repair. They set up an appointment, usually within seventy two hours, so that is really good. Couple of weeks ago, my garbage disposal broke and they came out and replaced it. Everything is great.

6 years ago

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Verified Customer

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Patricia Louisburg, NC

I recommend choice to anyone. It is worth the money. I was able to use it to get my stuff repaired and when there was a case they couldn’t repair it, they sent a check to partially cover replacing my appliance. When I call customer service, I am able to get my question answered and anything I needed completed within a reasonable time frame.

6 years ago Edited January 10, 2024

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Verified Customer

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Jacob New Braunfels, TX

Choice is cheaper than the competitors and they cover the same amount of items. I’ve only had to file one complaint and they were fine, they sent a technician to replace my disposal unit. They didn’t do any arguing about it.

6 years ago

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Verified Customer

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Bonnae Houston, TX

I used them before and they were good so we chose them again. They are right on top of every claim I have made. Just recently, when my air conditioning was out, they got someone scheduled to come out that was very professional and got the job done.

6 years ago

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Maria Milwaukee, WI

The service is completely inconsistent. It could be wonderful but it could be just awful too. Wr had an issue with our over and the technician was incredible, he knew what he was doing when he came in, left and ordered the parts and came back and installed and then was done. We has a problem with or toilet. He came said he needed different parts came back in a week and it still didn’t work and it has been three weeks and still is not done. We’ve had a number of propertied insured and there are confusions over where the services are needed. I don’t feel like I get a lot of feedback form them.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, for review.

Jun. 26th, 2020

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Verified Customer

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Anonymous Westerville, OH

They’ve been responsive to the couple of requests I’ve had and they’ve responded quickly. we just moved into this house and the filter for the pool was leaking and they had someone come out and replace it so it works great.

6 years ago

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Verified Customer

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Jeffrey Fort Washington, MD

Positive experience. Keep up the good work choice. Price is reasonable and good customer service. They are on time and respond to my claims. The job was completed but they do need to upgrade the workmanship in my area. They shouldn’t have to get someone from Delaware to work in Maryland.

6 years ago

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Verified Customer

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Lydia Las Vegas, NV

I’ve had them for several years now and I trust Choice is giving me the best deal and value for my money. I like the service they provide. They’ve always been very quick and efficient when I needed help. If anybody is looking for a good home warranty, they should try Choice.

6 years ago

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Verified Customer

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Joanne Eden Prairie, MN

The price is the best. They gave me all the information I needed to be comfortable to keep me up to date. The technician they sent for my aid conditioner and furnace was very skilled and knowledgeable and I did not need to replace it.

6 years ago

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Leonard Aurora, CO

It’s been so long. They have the best deals. They have always taken care of me. I like the feedback about who the service provider is going to be with a with a couple of hours. Even when they weren’t able to take care of the problem, they still suggested a vendor.

6 years ago

Choice Home Warranty Reviews