Choice Home Warranty: Read 42,008 User Reviews From Real Homeowners

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Chuck And Angie

The jobs are done correctly. I have been very happy with the work. The price for the service is reasonable. They seem to be the best choice among all others. They’re quick to be attentive and answer calls.

2 years ago

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Verified Customer

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Brenda Roberts

Home Choice facilitated the repair of our furnace & replacement of our hot water tank. I've had Choice Home many years & have recommended them to many of my family & friends.

2 years ago

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Verified Customer

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Daisy Perez

Choice Home Warranty responded to my claim very quickly! I submitted a request for service online on a Sunday night. By the next morning, they had already scheduled a technician for service that same day!

2 years ago

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Maria Lopez

The technicians sent to my home over the past several years have been hit or miss. Many are handymen that are not fully licensed in certain specialties such as electricity. There have been instances that my family has had to hire professionals outside of CHW in order to repair something that was misdiagnosed and not properly repaired by CHW. Many of our claims have been denied and the claims specialists simply have blatenely exaggerated or lied on a claim, why it was denied.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

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Verified Customer

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Lori Yonfa

The warranty company sent out 1st Action Plumbing. They came & took our $65 fee to give us a quote to fix our leaky garden tub. More than 2 months later and many calls & texts later the Plumber said this when we asked if he was ever coming:"Probably not it's really hard to schedule one job an hour away from the shop I'm trying to see what day I can get near you to your location". Finally 3 months later we hired a different plumber without the warranty & we're out $500 and our $65 fee for the Plumber that wouldn't drive back out here. We have a 3 1/2 year warranty & I feel very disappointed with this experience. I feel we should at least be refunded something because we didn't pick the original plumber that is wouldn't come out here they did. 1st Action Plumbing should be taken off their list of plumbers. I feel the warranty company should make this right.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Fe

We've had a good experience with the company. Both times that I've used they've been a quick turn around in getting me the technician out to my home and very reliable company, still part of my experience.

2 years ago

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Verified Customer

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Bill Bridgwater

Choice Home Warranty works with me on the small items. Knock on wood; nothing major yet. I purchased the prepay six year plan and have been extremely happy. Bill & Twyla B

2 years ago

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Verified Customer

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Natalie Dunn Natchez, MS

Hassle free fix for my heating system. I was allowed to pick my certified technician which allowed me to have my heating system fixed promptly. Reimbursement was as explained with no issues.

2 years ago

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Verified Customer

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Jared A Robinson Laplace, LA

Excellent service. The representative was on time and explained what he was doing clearly. The sub-contracting company was very professional and offered deals I was not aware of.

2 years ago

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Verified Customer

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Candice Dothan, AL

This policy worked like it was supposed to. Our AC unit went out and they paid everything but $2k. Our unit is approximately $7k if no insurance, so overall I am very happy with Choice.

2 years ago

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Verified Customer

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Leonora Shaw San Antonio, TX

I am having problems with my air conditioner. The repairman evaluated it, made recommendations and you chose to only do the cheaper part and my air conditioner now as another problem because all that was recommended was not done and your response time is too long. Secondly, when I signed up the representative told me that I could choose the repairman as long as they met your qualifications. That was a lie. Thirdly, when I realized that the repairman I chose was already one of your vendors, I had to argue with the representative to change status to your vendor then someone changed it back on their own and caused a lot of problems and wasted time on the phone to correct this.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Verified Customer

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Terry Dana Point, CA

I got Choice Home Warranty because I was sick and tired of the last home warranty company and that they wouldn't perform. The people that came to my house were extremely nice. Choice is very nice, it's just that they don't do the work. I called in with certain things that needed fixed, then when the contractor got here, he had to call up another six things, but they only let him do one. Then I have to pay $65 dollars, and I've already paid you $500 and something. I'm really disappointed. I'm was hoping that Choice turns out to be a much better company than the last one I had but so far I'm disappointed I'm sorry to say that. I had some blockages and I unblocked one drain myself. I have a friend who's a plumber and he said I needed a 75 ft drain clearance, and also that's probably why the drains in the shower and sinks were backing up occationally. It needed to completely clear out. So I called that in and also I wanted a faucet fixed and a toilet fixed. Nobody has done those yet or called me on those. They just sent someone out here to do the drains, but they only did one drain - and that was it. They said that's all they were told they could do. After I called in and filed a problem, I didn't realize that the contractors had to call and get permission to do the work. I thought they already had permission. So then they dont' do it because they're told not to. I hope my next experience will be much better.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Anonymous Easley, SC

False promises were made about their coverages.They have such a long wait time to get to a real live person to talk to. They don't follow through with their services. I've been receiving notifications that the equipment has been ordered from Choice to my email address and it's saying congratulations your equipment has been ordered and the technician will call you to set up a time to install. That's a bald faced lie they haven't placed the order yet. I called and asked the lady I got I said why did I get this notification if you all have not ordered the product and she says quite frankly I can't give you answer.

2 years ago

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John Carlisle, PA

Improving. First couple times we had problems but then they sent the right people. The first person that came to help took our 65 dollars and said that he'd get back to us and never did. In fact Choice didn't contact me either.

2 years ago

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Jevon Marietta, GA

Sometimes stuff gets done but it's definitely not superior or what I would consider an expert level service, just kind of a middle of the road. I feel like their response times could be faster and their resolutions right could be better. I've had to pay for things out of pocket and then not get my money back because they didn't respond fast enough.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Ron Able Atlantic Beach, FL

I had a plumbing problem. I was told a time frame for the work. When they did not show up I called Choice rep and was told he was running late and I said OK. Later I called back to speak to a rep and asked if he was still coming and got a short response. When the repair person showed up he said the claim had been canceled [NOT BY ME].

2 years ago

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Verified Customer

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Rebecca R Noel Brandon, FL

We have had to use Choice three times & in the end, we're pretty satisfied. There's a little maze to run through with some of the companies chosen by Choice, but, overall, we're satisfied. You cannot beat the price, especially if you buy a 3-year package.

2 years ago

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Michael Aho Lead Hill, AR

Dishwasher washer quit working paid 65 dollars for tech to say it's none fixable choose him warranty responded with a offer for ME to go purchase one that doesn't cover the cost of a new one plus I'm not a plumber or electrician I'm on SSD disability then I gotta wait over two weeks to talk to the adjuster about this.. in the mean time I do without.. I thought paying for this insurance fully covered my appliances IF I could not be fixed it would be REPLACED so far that's not true I feel it's false advertisement and taking Advantage of the old and disabled.. Thank you very much..

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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Duane Fisher Mansfield, TX

We had an issue with our microwave and they sent someone out to fix it in a reasonable amount of time. He did a great job and left. As far as customer service, they are one of the worst. They started calling, texting and emailing me 4 months before my contact expired. The messages they left me were miss leading and fraudulent. My original sales rep ignored my phone calls, text messages, emails and even Facebook messages. Bottom line, when we needed help with an appliance repair, they made it happen. If something doesn't go right and you my to go through your sales rep or customer service, forget it.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 23rd, 2022

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Verified Customer

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Linda Columbus, OH

They sent a Technician that knew how to work on the refrigerator and the stove at the same time. I have a duplex and I pay one service call.. That was truly a blessing for me...

2 years ago

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Verified Customer

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Ken Lizotte Branson, MO

Choice Home Warranty is a Very Good Product, and Customer Service very responsive to resolve your issue in reasonable time. Like All Home Warranty companies, they look for the lowest cost tech (parts and labor), which is not the same as a "quality" tech.

2 years ago

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Verified Customer

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Bobby Encino, CA

It is a good company. They have good customer service. He explained everything well. I appreciated that. He was on the phone with me for like forty five minutes. They were able to get someone to fix my faucet.

2 years ago

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Verified Customer

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Janice Shawnee Mission, KS

On time I used them, they were very prompt to fix my problem. They did not fix my hot water tank because they said it was a preexisting condition so that wasn’t a great experience but they did help us with our refrigerator problem. The guy was very efficient so that made me feel better.

2 years ago

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Bob Phoenix, AZ

The prices were good but they raised their rates. They did handle my issue with my garbage disposal right away btu the guy who came for the leak tore my kitchen out and I have been without a kitchen for weeks. They should do more to ensure the quality of their vendors.

2 years ago

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Verified Customer

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Cynthia Lawrenceville, GA

I like them because they are easy to reach and not very expensive and they cover a lot of things in our home. They come out promptly and make sure the problem is fixed. Both of my issues were fixed in a day.

2 years ago

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Verified Customer

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Gustavo Goodyear, AZ

Used it a total of three time. The first time for the ac was great. The second time was for the dishwasher. I am still waiting for it to be fixed and that was three or four months ago. I haven’t heard anything. I had a water leak that ended up not being covered. They could provide more descriptions on what is covered. It would have saved me hours and a little but of money if is was more clear.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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Sharon Metuchen, NJ

Customer support seems good. I actually speak to a person when I make a claim. I would like them to be a little more knowledgeable about what is and is not covered. It is a very good policy. It is well worth it to pay sixty five dollars for a plumber to come out.

2 years ago

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Verified Customer

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Carolyn Lake Worth, FL

Initially I was annoyed because the vendor the contractor wasn’t communicating. he got here on time as initially promise, he did an awesome job, and he cleaned up behind himself so thank you

2 years ago Edited January 10, 2024

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Jerrilyn Seneca, MO

My only complaint with them is they sent me a plumber to fix a leak and then I had a problem with my toilet and I wanted the same plumber and they didn’t give me her and sent someone from over seventy miles away. I do like that they offer more for plumbing and things like that.

2 years ago

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James Patchogue, NY

Seems like choice is the best based on comparison but when I had a leak in my fridge, the first person that came didn’t do anything to fix it. I called them back and the second time, the repairman was able to fix the problem with no problems.

2 years ago

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Verified Customer

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Candace Groveland, FL

They do cover a lot of thing and it is a good warranty but the part for my AC wasn’t covered because it cost to much and it sometimes takes a long time for pole to come out but for the most part I have had good experiences.

2 years ago

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Verified Customer

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Trish

Choice Home Warranty always responds quickly to all claims. They are dependable and when they receive your claim you can rest assured it will be handled quickly. Can’t go wrong with Choice Home Warranty.

2 years ago Edited October 9, 2024

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Irfan Sugar Land, TX

I’ve been with the company for twelve years and it has been good service so I keep it. My recent contract was supposed to be forty five dollars but they put sixty in the contract and I keep trying to contact them to change it so they don’t charge me sixty. They say they are going to fix it.

2 years ago

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Verified Customer

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Loretta Deltona, FL

They always schedule appointment quickly. The service for my fridge ice maker was done to my satisfaction. I have had terrible service to. They could not fix something because mechanism was on the outside so it wasn’t covered.

2 years ago

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Benjamin Wichita, KS

We’ve used it a couple of times. We’ve ha them come out and look at the air conditioning. They were very fast and friendly with the plumbing and washing machine. It took three times to get out refrigerator fixed. It would be better if they did preventative work and didn’t just wait until something goes wrong.

2 years ago

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Harold Luling, LA

The first time I used the warranty was to replace the air conditioning. It was a fairly simple process. I contacted the representative and they got a service company come to come out and look out. It took about a week for them to change it out. Everything went well.

2 years ago

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Seth Staten Island, NY

Used it about three weeks ago because the stove wasn’t working properly because my wife did the self cleaning feature and it got stuck. Someone came out it and fixed it. Sometimes the service takes a long time which can be bad if you need someone right away. You don’t want to wait 24 hours for a plumbing issue.

2 years ago

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Verified Customer

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Josephine Bloomfield, CT

Automated system is good. I used it for my septic tank that flooded the basement. It is fixed within 24 hours. As a homeowner it is good because you cant things fixed right away.

2 years ago

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Verified Customer

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Brandy El Paso, TX

My ice dispenser and water dispenser were not working and I had called choice and they came right away. There was no pushback and they were out there and got a set up for the next day.

2 years ago

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Verified Customer

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Robert Oakland, TN

I like the service and it's been good to me so far. I had my pool motor replaced and made the appointment and they came out and replaced it with no problem whatsoever. It's been very good.

2 years ago

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Verified Customer

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Samantha Syracuse, NY

We had no heat for two weeks and waited for costumer service to approve the repair so that was one of the hardest times because it's New York in the middle of winter. I reviewed different companies and this is the best choice.

2 years ago

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Duane Sioux Falls, SD

Some of the people that you talk to are hard to understand. Yeah my heater stopped working on Saturday and they came on Monday or Tuesday they ended up fixing it and it was up and ready to go. It's just a really good deal if you're a home owner.

2 years ago

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Verified Customer

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Adam Raeford, NC

Our washing machine was leaking and I called them and within four days the technician was scheduled to be at our house to diagnose and repair. I've had limited experience with them but it's been positive every time.

2 years ago

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Verified Customer

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Mayra Raleigh, NC

They are cheaper than a lot of other ones. I have used it regularly and they sent somebody to help me out recently so I didn't wait for over a month to get my heater fixed. My only thing that they call too much. They are calling like 6 months before the warranty expires and that's very annoying because they keep calling.

2 years ago

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Shiraz Orlando, FL

They tried to over charge me if I had not caught it in time. Six months into my warranty my air conditioning went down and they needed to replace a part and they said it was not compatible, so they have to put both the unit they said that I would have to pay for the exterior unit and when the charge came in I had to pay twice for the external unit which it was very difficult to get credit from them.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Verified Customer

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C. McBride Indianapolis, IN

Problem taken care of temporarily and will be completed wit the arrival of the item needing to be replaced. So, I hope. It did take 24 hours for the tech to get here. (Cold).

2 years ago

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Verified Customer

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K Alston Parkville, MD

The experience I had with my plumbing issue was resolved he was very professional and he arrived ahead of time the customer service people were very professional and good

2 years ago

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Verified Customer

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Beryl Amann Pueblo, CO

Our water heater went out, I got ahold of choice home warranty, got ahold of choice home warranty and they got us plumber to install it and it was done three days. Very good. choice

2 years ago

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Verified Customer

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B. Jackson Vienna, VA

We were having a problem with our hot water heater and requested service online and we were contacted the next business day. A professional service person came and diagnosed the problem and solved it. They have been quick to work and provide an excellent service.

2 years ago

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Verified Customer

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Dwight Jones Stafford, VA

They handled my claim very quickly The company handles my furnace problem in a very quickly and professional manner my service fee is very reasonably priced they came when they said during the appointment time

2 years ago

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