Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Espinoza Dallas, TX

A friend of mine has Choice Warrany, he told me that it was a good company so I decided to choose them. I had to use it and the people that came in fixed my AC, they only took about 15 minutes and they got it working. They did a great job.

4 years ago

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Verified Customer

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Lee-Kennemer Midland, TX

They were always quick to respond, very thorough, follow-through with what I was told, and followed up afterwards. The only thing I wish was covered was the fireplace. We did have a problem with the gas line to the fireplace and it wasn't covered.

4 years ago

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Verified Customer

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Auld Richmond, VA

All the times I have talked to them they've gone above and beyond to answer any question and then made it feel personal. Something on the stove went out and within a day or 2 I heard from the company that was going to come fix it, came back the following week to fix it.

4 years ago

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Verified Customer

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Mary Greenlee Columbus, OH

I have had two times that I needed repair of appliances and both times helps came promptly and fixed the problem.Repairmen were knowledgeable and prompt.Follow up was needed both times and were completed without additional costs.

4 years ago

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Verified Customer

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Sandra Pierce Willow Spring, NC

Having Choice Home Warranty has definitely put our minds at ease of any large repair bill. Prior to signing on with Choice; if more than one appliance or major system broke down we would have to choose or use all our savingsfor the repair.Now, our savings continue to grow and all we have to do is call or email Choice and we are okay!

4 years ago

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Verified Customer

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Cecilia Mullen Keller, TX

AC went out and we had family coming due to a death in our family. We got a super nice service man that afternoon who fixed it in time to get the upstairs temp down from 101 degrees before before anyone arrived. Thanks so much.

4 years ago

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Verified Customer

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Susan Taylor Pompano Beach, FL

on my last call for broken Air conditioner, The service providers they wanted to send would have taken4 days to respond and service my home.We live in South Florida and the temperature inside my home was 90 degrees, I called to request a quicker response, that was the best they could do. I have an elderly father living with me and I explained his health condition and the need for a prompt service call, I was told that the service to be provided was not emergent and that was the best they could do.So I was forced to call in another company to help me get my air conditioner fixed, It tried out it was an easy repair and required a quick reset of a button on the part that was outside. I found it frustrating they did not hsve the resources to get a person out to my place in a timely manor, i would have paid extra to hsve someone come sooner, but they could not figure out a way to help me.

4 years ago

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Verified Customer

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Susan Greer Crystal Springs, MS

Needed an electrician for hot water heater issue. The one sent by Choice was the most professional, knowledgeable, and efficient electrician I have worked with! He immediately diagnosed the issue and fixed it without problem! Such an awesome experience!

4 years ago

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Verified Customer

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Connie Viverette

We needed a repair on our whirlpool washer, and they had whirlpool corporation seen a technician to repair it, instead of just a run of the mill repair person. They checked the error codes and got it fixed up for us. Very impressed. This hasn’t happened in the past, even with Choice Home Warranty. Thanks for sending knowledgeable techs.

4 years ago Edited July 7, 2025

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Verified Customer

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DOMINGO ALMANZAR

They were Very professional and knowledgeable and respectful and keep me informed me of everything he was about to do before he did anything which was very nice Getting the Choice program was one of the best thing that I ever invested in thanks.

4 years ago

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Verified Customer

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W Allen Lancaster, TX

I haven't had to use my warranty but a couple times (thankfully) but each time the service technicians were friendly and informative in explaining what had happened or what they needed to do. Each time I called Choice made sure services were scheduled as soon as possible. Has been very happy with Choice HW.

4 years ago

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Verified Customer

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Betsy Puglise Port Charlotte, FL

I've had to use them for two things and they responded promptly and the people that they use are very good the claims department handles everything very well and I didn't have to put forth any money very good product thank you Betsy P

4 years ago

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Verified Customer

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Emma Louise Jones Grand Prairie, TX

I was disappointed when I had go purchase my own faucet and be emburse only $70 when a faucet of the caliber that was taken off cost me $124. Just didn't seem fair and I had to wait until I had the funds to purchase it to use my kitchen faucet. I had to cut the water completely off because of the leak. So for the following three days I had to fill a bucket in my bathtub and heat water up in the microwave, it was not a fun job. The only reason I still gave y'all a 4 is because of the technician. He was very good and got me back up and running quickly.

4 years ago

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Verified Customer

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Donna Bedwell Culpeper, VA

I like that Choice Home Warranty allows their clients to find their own technicians if Choice is unable to find one for them in a reasonable amount of time. However, Choice needs to be more careful in choosing technicians to work for their company. The technicians should not only be competent, but also honest and responsible. I recently had an issue with one of their technicians who failed to show up for three scheduled appointments! All three times, he failed to call, text or email me that he wasn't going to be able to come. On each of those dates, I was given a four or five hour window fo his arrival, which meant that all other possible commitments had to be postponed. (For many people this would've meant serious loss of income!) Not only did the technician fail to call me; on two occasions he refused to return my calls after I left messages; and the one time I did reach him, he was impolite and suggested that it had been the responsibility of Choice to call me rather than him. The people I spoke to at Choice told me this was not true. Choice agreed to reimburse me for the technician that finally fixed the problem for me and for what I paid myself in replacement parts; but the amount they agreed to send fell short of the actual cost to me. I have not yet received the check from Choice. I was also angry when they spoke of charging me another $85 service fee call for my technician, even though I had already paid the fee to the person they originally sent who ended up doing nothing for me. Some of the people at Choice fais I would have to pay that second fee, while others said I would not; so I guess I'll have to wait until I receive the check to see whether or not I was charged a second fee.

4 years ago

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Verified Customer

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Norman Garland, TX

The refrigerator man you sent knew little about the sub-zero refrigerators although he tried, but offered no help. I had some weather stripping to replace the bottom strip seal that was worn so repaired the unit myself. Refrigerator continues working very well. The $85. Paid to DFW Appliance evidently went for his transportation but not for any improvement.

4 years ago Edited January 10, 2024

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Verified Customer

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Michael Cole Gray, GA

After filing a claim for a rapid leak from our bathroom faucet, a company was assigned to come to our home 5 days later. We asked for a repairman to please come sooner. There was no way to turn off the water to stop the leak. 30 minutes after the repairman was due to arrive, we called Choice and asked the status. They told us they would have to start over and find another repairman. I told them I would have repairs done, before the wood on our cabinets and floors were ruined and send Choice the bill. The rep said they would not pay. I asked for a supervisor and spoke to Erica. She explained the process for having approved repairs done by a vendor and being reimbursed. That's what we had to do to get the leak fixed. Lots of reasons to not renew our policy. The supervisor I spoke to was very understanding and knowledgeable. She saved an already difficult situation from being a full scale home disaster.

4 years ago

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Verified Customer

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Laura Las Vegas, NV

They get people out here to do the job and the people that they use are very professional. My AC wasn't working well so they sent out a company that figured out the problem right away and went and got the part and came back an hour later and installed it.

4 years ago

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Verified Customer

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Lynn Bastrop, TX

I used them just recently and it was awesome, all I had to do is pay the eighty five dollars for the washer repair person to come out and I got my washer completely fixed and running the same day. I'm not sure how well it was fixed but it seems to be fine.

4 years ago

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Verified Customer

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Beverly Cordova, TN

When I had a washer issue I scheduled online and they responded back with the claim number. Within a few days the service person came out to fix the problem. I've always have my questions answered quickly and they respond quickly.

4 years ago

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Verified Customer

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Lydia Cartmill San Antonio, TX

They have responded to all of my claims and I have received compensation for all the ones I filed. But I do not believe they gave priority to certain claims like an air conditioner in August in south Texas should not receive a notification that someone will be here in for five days. And the second thing which is my biggest complaint about this company they do not let you know that when you have an appliance go out like my most recent microwave that went out on me, I put the claim in and they come back and only give you what they determine is the amount that is needed to replace your microwave. I had a top of the line whirlpool built-in microwave and they told me they would give me $175 towards the replacement of that microwave. Go look at any website you like and any comparable microwave was going to run me between $300 and $350. Therefore that was barely half of what it was going to cost me. And when I first initiated the contract with this warranty company I was under the impression that if an appliance breaks or goes down, that they would either repair it or replace it without it costing me any extra money. I don't think they make that very clear in any of their advertisements website or anywhere else. The repair men that came out indicated it had to be replaced and could not be repaired.

4 years ago

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Verified Customer

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Gloria L Miller Senatobia, MS

I had a water leak but the first crew they sent out, just cut a hole in the closet behind the shower to see if it was leaking. It was not. They didn't look anywhere else. Just told me they didn't know where it was leaking and left. I paid $60 to get a hole cut in my closet but not to fix the water leak. I called to have another person come check for the leak. When the next crew arrived they immediately checked the icemaker connection and found the leak. The first crew they sent should be fired. I feel like i should get a refund of the $60 service charge i paid them. Plus i still have a hole in my closet sheet rock.

4 years ago

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Verified Customer

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Abdul Richmond, TX

The response is very prompt. They follow up with me and me email me sometimes. They called me the morning of, before the technicians came. They do follow up with me after the service is done and ask me how was I was satisfied with the service. Just recently I had some issues with air condition not cooling and within two days a technician came out to repair it. Everything's been positive so far. Its perfect.

4 years ago

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Verified Customer

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Ardie Ferris, TX

Customer service is wonderful and I'm very satisfied. I had an air conditioning problem and I called and they came out and took care of it. When I called I left a message and then they called me and gave me my confirmation number and everything that I needed to know and sent out somebody out.

4 years ago

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Verified Customer

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Marea Saint Louis, MO

I trust in the company, they come and they do what they are supposed to do. My refrigerator was making a lot of noise and the technician solved the problem for me. That's what they've been doing since I've been using choice. The people are considerate and they try to help you and they do a good job. I would recommend them.

4 years ago

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Verified Customer

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Valerie Austin, TX

We had an issue with one of our claims and I was told that we would be able to have someone get in touch with us to speak to client and we will never contacted and every time I called and they said it's already been sent up the chain and that someone will get in touch with us but never did. I was told with the warranty every item in our house would be covered and we just recently had two air conditioners go out. The woman on the phone asked how many air conditioners we had and I didn't answer her because it doesn't matter and she said only two conditioners are covered under your warranty and I was very sour about that because it was the first I heard of that. The service the people that come seem to be less efficient than the people that would come out when I had the American home shield.

4 years ago

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Verified Customer

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Ronald E Ballwin, MO

We kind of miss that the fact that we don't get phone calls and emails once everything's done. Sometimes we're surprised when somebody shows up at our house to pick something. One time the toilet was leaking and my, A guy came in and looked at it and said he'd need to send somebody and they charged my wife $10. Then somebody showed up a couple of days later and to look at it and said they needed a $60 copay. Eventually we got ahold of our request and this time they fixed it. Once we got the name of sales person and told him we were having problems, everything's been fine. Now the last person you sent was excellent and they got everything working immediately so that was impressive you're you're doing better.

4 years ago

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Verified Customer

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Wynnelle Soddy-Daisy, TN

The montly rates are good. They get on the claims, but it just takes too long getting them out is my only issue. I got an email telling me what time of the day the repairman would be here and he didn't come because he said he called in to get an answer and after I didn't know I had to do that since I got an email telling me he would be here between three and five on a certain day.

4 years ago

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Verified Customer

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Chuck Newark, DE

I've had no problems whatsoever with them at all. Just recently my dryer was making a lot of noise, so I called them up. They sent the tech out two days later. And he took care of it. It's only forty five dollars and everything was basically handled.

4 years ago

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Verified Customer

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Eugene Anderson Wichita, KS

They took care iof business. The technician contacted me prior to arriving and did a physical inspection in my presence. Some test were performed by the techniician. When those test were completed the technician explained the results to me.

4 years ago

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Verified Customer

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Brian Muller Payson, AZ

The request for service process is easy. They respond with a service provider in a very timely manner and they do a great job of communicating regarding the appointment date and reminders regarding the appointment date and time window.

4 years ago

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Verified Customer

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Cecilia Chula Vista, CA

Choice responds on a timely manner. Choice provides updates which is very important because you don't wonder or get frustrated thinking about the status of your request. Choice sends reliable and great contractors to work on your request.

4 years ago

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Verified Customer

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Allison Marotta Walnut Creek, CA

We have only had Choice home warranty for a short time but so far we have had a couple claims and they are responsive, I find the contractors knowledgeable and courteous and the work was completed timely. I do not check email often which is the method most companies utilize to contact customers so I am trying to train myself to check more often

4 years ago

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Verified Customer

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Langdon Morgan Spring Hill, FL

Claim was filed, service tech responded within 2 days. needed to order parts. claim was still open and started getting surveys about claim. Why with a open claim. called 2 weeks later, still working on it. finally got a email July 29 saying they were going to replace appliance. offer price was not good. set up with a case manager Aug 1st for phone call Aug 5th. Case manager was excellent and we resolved the issue. claim was opened June 21st and closed Aug 5th. long time to get something resolved

4 years ago

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Verified Customer

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Jose L Martinez LA Porte, TX

It was cheaper than American Home Shield. I used it once and they didn't do anything. I couldn't get the guy to fix what needed to be fixed, and when I called from work, the driver came out but he said it wasn't under warranty so I called somebody else and they came out and fixed. So that was a bad experience. I just used it and it was a good experience.

4 years ago

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Verified Customer

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Marc Appleton, WI

They were responsive, returning my claim quickly. We've used our warranty on two different occasions, one was a garage door opener the second one is a air conditioning issue. The warranty replaced garage door opener and the air conditioning issue turned out to be a maintenance issue. We didn't have to have any parts replaced but HVAC company was very responsive and took care of things.

4 years ago

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Verified Customer

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Mike Spring, TX

I chose Choice Home Warranty because of the depth of coverage. I thought that I had a problem with my air conditioner, I called them, they sent someone out. The next day and there is no problem so I pay the deductible and everything was fine.

4 years ago

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Verified Customer

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James Georgetown, TX

I think they're a very fair company, they certainly help you. I've had them on my air conditioner and it didn't take long for them to work with that, I've had them on a dryer and I've had them on a washer and I've had them on a garbage disposal. And they've taken care of everything really good. I've already recommended them to a friend.

4 years ago

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Verified Customer

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Joann Lady Lake, FL

I've been a customer of choice over ten years maybe twelve. I've never had a problem with them. About three weeks ago I had to call about my shower. And they came out, they looked at it and they told me what was wrong and he came back the next day and fixed it. And I haven't had any problems.

4 years ago

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Verified Customer

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Lance williams Bryans Road, MD

I have been dealing with the same issue for over a year now. Every time I call about the issue, a new claim is started, a new tech assigned, and a fee of $80 paid to that person. The lady 2 hosed down the parts inside the unit outside, stated that it was dirty and his was the reason for the lack of cooling. The last one in particular was only interested in getting paid and leaving as fast as he could, making sure that he got that check first. Part of the contract states that we must keep the unit maintained by our contracted vendor, but later verbalized that all ax/ heating issues should be called into Choice

4 years ago

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Verified Customer

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Vicki R Syth Hayden, ID

In the several years I have had Choice Home Warranty there was only one mix up on scheduling a repair service. Choice sent me the appointment details but the company never showed up. When I contacted them they claimed choice never contacted them.

4 years ago

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Verified Customer

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Hallie Yukon, OK

I requested from two different service repair people an itemized list of what they were asking me to pay for and the first person refused and a second person told me that they were unable to get an itemized list from choice home warranty and so they were unable to provide it. The reason I wanted an itemized invoice was to make sure I wasn't being charged for something covered under the warranty and I also wanted it for my records. I know there are things that the warranty won't cover without having a list of what I was being charged. There was no way for me to be sure that I was not being unfairly charged when the warranty should cover things. Online I usually got a response and many times it felt like I was being read a script and response to my concerns and the person when I finally got a hold of someone it seems like the weren't I listening to what I was saying and they were just giving me a standard response.

4 years ago

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Verified Customer

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Pamela Manassas, VA

It's a good value. It's a little confusing between the online portal and calling to talk to somebody, it's not always clear. I had a toilet valve replaced this summer and the gentleman came in and was very careful and replaced the valve. Unfortunately he had to cut into the wall and I am still waiting for them to come back and finish that job.

4 years ago

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Verified Customer

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Anonymous Chesapeake, VA

I was very impressed with the person that came out and fixed my air conditioner and I now have his name in my list of people to call. I was looking for a quick easy inexpensive way to take care of all of my maintenance requirements.

4 years ago

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Verified Customer

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John Las Vegas, NV

They've always got everything fixed when I called. They always have the service done pretty quick. Once the air conditioner broke and they came out the next day to replace the air conditioning motor. I think there was a little price increase on the monthly and the the service fee. I'm pretty happy with the service.

4 years ago

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Verified Customer

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Joyce Meade And Kingsport, TN

I've made three claims when I had an incident with a water heater, the washer, and one with the bathtub, and they were perfect. They got a repairman out within twenty four hours. Very good service. It's been very, very pleasant.

4 years ago

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Verified Customer

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Daniella Pahrump, NV

They responded right away and got my problem taken care of right away. They gave me a great deal. There's been four times I have used the warranty and they got me an appointment right away and the people came out and took care of whatever needed to be fixed. They send out really quality people. Very nice.

4 years ago

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Verified Customer

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Tammy Colorado Springs, CO

They've been really nice. When I told them that last year there was a certain amount and they were going higher this year they still honored the same price from last year. As far as getting it fixed they've done a really good job.

4 years ago

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Verified Customer

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Kristopher Garland, TX

Very prompt. We had a problem with our air conditioner the Sunday of Memorial day and we had somebody lined up for Tuesday and they got everything fixed. The quality of the technicians is a lot better than my previous company. Very timely.

4 years ago

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Verified Customer

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Gerald Las Vegas, NV

I had one claim just a few weeks ago and they responded immediately and the person they sent out was very capable and just did what they were supposed to do and everything worked. One of air conditioners stopped working and I called in the morning but two hours later I got a call from the service person.

4 years ago

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Verified Customer

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Sam Lake Geneva, WI

My garbage disposal stopped working and we called a plumber and he came out and fixed it. When I called they were prompt and helpful and addressed the issue that I had. I did not talk to a single human person until the guy checked in the day he came.

4 years ago

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