Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Tim Ewing Salem, MA

My wife and I had the old owners transfer to us and I had a claim. Appointment changed a few times, and I was getting more information from the sub-contractor. I believe there is a gap in the alignment between you and the sub. An easy fix I am sure.

2 years ago

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Carol Indianapolis, IN

My experience on this claim was excellent, however I've had problems in the past with Choice excuting a claim l submitted for my air conditioner in 2018. I ended up having to purchasing a whole new heating and cooling system.

2 years ago

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Leann C Stites Thornton, CO

I have found this appointment to be confusing! My technician came Sept 18 and found our ice maker was not working. He ordered the part and I paid the $60 fee. Today he came back to install the part but no parts cane to my house. Luckily John had one part with him, which he installed. The other part (new flap for ice maker door) has not arrived and he will need to make another hoouse call when that arrives. I have not renewed our coverage until I got this call completed. Right now Iam on the fence concerning renewal.

2 years ago

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Gary Gnas Surprise, AZ

I'm happy for the most of my claims that were relatively small but when my refrigerator crashed choice would not fix it and only gave me $988 dollars to buy a compatible refrigerator that retails for $3,300. The technician they sent told me Choice would only pay a portion to replace my refrigerator. He gave me the names of other companies that would have replaced it. I was misled by their salesman about replacements.

2 years ago

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Mitzi Canard Palm Bay, FL

The first repair minor and they sent 5 star rated company the second was much larger for ac compressor and they sent a never heard of company with not even a uniform shirt and zero rating. Of course claim was denied even though I change filters etc every 45 days. They're great for small repairs and screw you on larger ones. I will be canceling and going n g with American home warranty they a r e harder to reach but don't cheat you

2 years ago

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Verified Customer

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Stephen Smeltzer & Columbus, OH

We had an issue with our furnace and there was water getting into it. We had to call the home warranty and they came out and took care of it. All we had to pay was the deductible.

2 years ago

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Mark Indianapolis, IN

My spring on my garage door broke and so we called in. They set up the repair and other than the time difference from what Choice Home Warranty said and the repair company said as far as arriving to fix it they were just a couple hours off. They seemed rush a bit when I talked to them on the phone.

2 years ago

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Marty Medina, OH

I have to make multiple calls and talk to multiple people to get situations resolved in some cases. Not all. My air conditioner stopped working and so they went ahead and I had it repaired and they paid the full $1,500 that was under the contract. The only downside was it was a process I had to go through to get them to approve it.

2 years ago

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Verified Customer

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Arnold Warrensburg, MO

I needed to use a warranty. I couldn't get a technician, but they gave me an option to have call somebody local and then they would basically pay that person. I am in a non metropolitan area, sometimes it's hard for them to get somebody.

2 years ago

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Evangeline San Antonio, TX

The service people that come to the House don't come on the time that they say they're gonna come or the day they say they're gonna come. I think Choice is a very good company. They just have to be a little bit more picky as to who they offer the jobs to, that's all.

2 years ago

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Mary H North Fort Myers, FL

I had a problem with my AC and I had a conversation back and forth for maybe five days until we came to an agreement and I don't think that they ended up paying for anything. But I did have a good experience when they did help with my AC and I was very happy about it.

2 years ago

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Verified Customer

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Shade Elhadik & Katy, TX

I had a problem with my washer and they they sponsored everything and they fixed it, and on time and that was good. Whenever I called they were responsive and they get back to us on time and they got whatever we wanted.

2 years ago

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Verified Customer

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Michael Saint Louis, MO

We had issues with our washer and we had to call them out and had them look at it and we had electrical problem another time as well as we had a plumbing problem. They've always done good on all of it.

2 years ago

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Verified Customer

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Anonymous Mesa, AZ

I needed to use my warranty 2 times, once for my air conditioner and once for my garage door opener, and both times they responded quickly and with good service representatives.

2 years ago

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Verified Customer

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Anonymous Tampa, FL

We've had to use it a couple times. One time with our plumbing we were having an issue with our plumbing and and the plumber they sent out arrived in his own personal vehicle and then told me that I had to go buy draino for my drains. I had to persuade him to fix something underneath the sink in order for him to actually do something when he was here.

2 years ago

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Verified Customer

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Luisa Miami, FL

Last year my refrigerator technician came and he was trying to find out what was going on with the refrigerator and instead of repairing it, he broke a piece. That was in July I think, and it took him until December to get the piece back and I have to go choice and put a complaint and then they send me another company. They sent me Sears repair, effective and fixed. I think that the customer support for choice is good. The problem is the providers, the companies that they hire to do the job.

2 years ago

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Verified Customer

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Lori Apache Junction, AZ

I had a good experience with them, but I haven't been able to talk to a person, and I don't like that. I've tried to talk to a person and all I get is automated systems and texts and emails. They're very good at communication with texts and emails, but I would have preferred to speak to a person.

2 years ago

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Verified Customer

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Anonymous Lithonia, GA

I had a ceiling fan that needed to be repaired and they sent a contractor which I really did not appreciate. The contractor arrived without a uniform, ID in the car. It was supposed to be a part that needed to be ordered. He fixed the fan by taking out the remote part, but he never put in the additional piece that was supposed to be ordered and that was from June of 2022. I still to this day have not received the part. I don't think that a warranty company should be setting appointments for their customers because what happens is that the customer most likely, in my case, will have to call back and rearrange the time. Other warranty companies that I've used let the customer call the company directly and make the time, set the time.

2 years ago

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Verified Customer

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Frank And Teresa Taylorsville, NC

The air conditioning had gone out. It was 92 degrees outside. We contacted Choice Home warranty and they were unable to locate a technician to fix the air conditioning. So I called my agent and he was able to find out that my service request could be done differently and the way in which we could fix it was to call our own service technician to come take care of it. Choice was very prompt in reimbursing me for the repair that my technician performed.

2 years ago

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Verified Customer

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Renee Maryville, TN

I had to get my air conditioner fixed and the guy came within 2 days. I had it for 2 years now and so far I've gotten good experiences. Except for one incident with my fan still not working.

2 years ago

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Verified Customer

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Katherine Hamilton, TX

The big thing is the communication, knowing where we are in the process of a claim, knowing expectations, having solutions, all of that has been by far way better than the other home warranty company we had.

2 years ago

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Anonymous Peoria, IL

The technicians that come out are very informative. They make sure that all my questions are answered and that I understand what has to happen next. My ice maker needed to be replaced and there was a problem with getting the company to agree to replace it.

2 years ago

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Verified Customer

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Nina Gautier, MS

I had a really horrible experience when I first got the home warranty and the last couple of experiences have been positive. Recently I needed the microwave replaced and the technician came out, checked the microwave, and the microwave was not worth fixing, so choice offered me a gift card toward purchasing a new one. It didn't cover the entire cost, but some of the cost.

2 years ago

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Verified Customer

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Shawn Somerville, TN

Just recently I reached out to have warranty work done on my dishwasher and I had to call back because the person that they sent out didn't follow up after a week. When I called choice, they called the contracted appliance person who said that "We have the part and we will get back in touch." I still haven't heard from that person to set the appointment yet and if I don't hear from that individual by tomorrow I'll be calling choice again because they're not following up with their contracted services obviously.

2 years ago

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Verified Customer

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Noel & Geri Westfield, IN

They're very quick to respond and it's relatively easy to file a claim. Most recently we had a hot water heater go out and I didn't get quite full compensation for the replacement which was the disappointing factor. There are some other things that they did not cover and I was not aware of.

2 years ago

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Verified Customer

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Mariah Sophia, WV

My daughter has it too and I have it too. I had a good experience with the dishwasher. He figured out what it was, He sent in what needed to be fixed and they got approval in no time at all. He was back there and he fixed it.

2 years ago

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Verified Customer

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Reuben Warwick, RI

After I put in my request they reached out to me promptly. They gave me options as to finding my own person or they find the person for me, and I think that was great to have the option.

2 years ago

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Verified Customer

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thomas humble Phenix City, AL

First time with new company. Amazed to have tech next daay. David knew what it was, had to go get part, back in just a shoet bit, installed part, working propely. Performed a cleaning and maintenance. Impressed!!e

2 years ago

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Verified Customer

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Loretta Fields Tampa, FL

I have had Choice Home Warranty for many years and I am very pleased with the service I have received. Being a single woman they have come to my rescue many times. The contractors have done great quality work.

2 years ago

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Verified Customer

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Stephanie Whetstine Fort Mill, SC

Because every time I have gotten in touch with them they have been so punctual and getting someone here fast when I need it and I really appreciate that. And they are so very helpful.

2 years ago

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Verified Customer

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Virendra Carol Stream, IL

Generally i am very happy with the selection of choice scheme. I reduced 1 rating because my first leakage problem was not handled well in terms of time to response, and chasing i had to do. But will also state the remaining instances worked well.

2 years ago

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Verified Customer

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J. Sparrow Pikesville, MD

My first experience over a year ago with my refrigerator was awful. I started to cancel but a.friend had nothing but positive outcomes so I decided to try again. This year I had a problem with my AC and washer. Both times I was extremely pleased with the results. The technicians were prompt and knowledgeable in their fields

2 years ago

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Verified Customer

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Nancy And Paul Phoenix, AZ

Well they are a good company. The previous company I had been with for years I got frustrated with them until I decided to try a new one. Choice has taken care of all my problems that I have contacted them about.

2 years ago

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Verified Customer

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Jeff Phoenix, AZ

I've used my warranty several times. Most recently, the person that they chose for me, the repair person, didn't follow up to make an appointment in a timely fashion so they right away assigned me to someone else and they got it taken care of pretty quickly.

2 years ago

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Verified Customer

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Latasha Simms-Graham Baltimore, MD

Having Choice for roof services has not worked in my favor. It say limited service and I was not able to get any help with even patching up my roof. I wasnt requesting an entire new one but simply a repair to keep the ceiling in my guest room form further damage. The contractor gave a report of what needed to be done but that particular job is not covered. It really makes no sense but their rules are their rules.

2 years ago

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Verified Customer

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Rebecca Davis Mansfield, OH

I have used Home Warranty twice now and both times the service was wonderful. The repairman were very professional the work was done in a very timely manner and I couldn't be happier in

2 years ago

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Verified Customer

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tim Honolulu, HI

I am a busy professional and when I have an issue in my home I do not have to call multiple repair companies. I submit one claim online and CHW does all the work of finding a licensed professional for me.

2 years ago

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Verified Customer

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betty linares Kennesaw, GA

So far so good, I left one of the top 3 warranty company after 25 years, for not considering my patronage after all the years and dues so I decided to change and I like the way this company does business better.

2 years ago

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Tom Hall

The first time we called Choice they sent Sears to fix our refrigerator. They ordered parts and shipped 2 of 3. Weeks went by and they couldn’t get the 3rd part. Neither Choice nor Sears could resolve it so had to call Whirlpool to fix the problem. Paid my per call fee to Choice without any fix. Not a good result for using Choice. My fee should be refunded since you couldn’t fix the problem.

2 years ago Edited July 12, 2024

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Verified Customer

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Debra Sanders Paris, TX

Choice Home Warranty Is A Good Warranty Company, Everything That We Needed Fixing, They Found Someone That Work in That Field, To Come To Our Home And Fix It, Me And My Family Love Choice Home Warranty.

2 years ago

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Verified Customer

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Kim Scott Buena Vista, GA

Certain contractors are reliable and well trained. I have had a few good service calls when my preferred contractor choice was fulfilled. The company overall has been polite and patient and professional in all of my dealings.

2 years ago

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Kim Nelson Houston, TX

We've had someone come out to do a repair. They leave and say they have to see if they get approval to do the job. We wait weeks to have our repairs done. the repairs. We usually hear nothing back for weeks . I have to call Choice Home Warranty and they tell me they are sending an e-mail to the Company but most of the time the Companies tell me they get nothing from

2 years ago

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Butani West Hempstead, NY

I have been customer for couple of years, I have used warranty for about five to six times. I had good experience the four times, one time I had a bad experience. Sometimes I had to call them twice for the same problem. It is cheap and they promise a good service.

2 years ago

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Verified Customer

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Olson Apache Junction, AZ

They've sent very competent people to handle whatever the problem was and I was really happy with that. The air conditioning guy was great. I'm gonna use them to service my air conditioning from now on.

2 years ago

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Morgante Fredonia, NY

They answer the phone and they seem to get back to you very quickly. The first time I used it I went online enter the problem, I didn't hear back to them so I called a live agent and they scheduled an appointment for a repairman to come. I think it's inappropriate that you have to wait 30 days for a check. They're quick to replace appliances, but waiting for reimbursement is too long.

2 years ago

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Dryden Stafford, VA

Sometimes they would reply, they would tell me that a tech was fine and they would leave a number for me to reach out to the technician that I wanted to schedule a more convenient time and I would find out that that tech was not associated with Choice Home Warranty anymore so it seems like their database or whatever they're using is not as updated it could be. And then a couple of times we had to wait months before we got a repair and then they had to send multiple companies.

2 years ago

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Veltman Titusville, FL

Just the other day I had a problem, my thermostat died and I'm not really good at replacing stuff like that so I couldn't get a new one to work and they came out and he was here in another ten minutes.

2 years ago

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Collinwood & Corrie Elston Oklahoma City, OK

Recently we did our washer and they sent someone out and our washer was no good at all, so they said we could get a Lowe's gift card for $360. I just wanted to know if I can get money some other way because you can't buy a washer for $360 and I wanted to just buy one off Facebook. But it took me 2 weeks to get an answer to that question. I had to make an appointment and everything, and then it took another 30 days to get a check. Whereas if they would have just answered me when I first asked that question, it would have been speed up. But I couldn't get anyone to answer me.

2 years ago

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Verified Customer

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Gonzalez Las Vegas, NV

I was having a breaker issue. When I called in, they gave me an appointment. The people confirmed the appointment, came out and changed out my breaker and it's been fine since.

2 years ago

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Verified Customer

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Matthews-Pelle Charlotte, NC

I really love that Choice Home warranty would vet some of the companies that they reach out to for servicing because I was dissatisfied with the company that they sent to me a couple of weeks ago for my dryer which wasn't working, and the guy was very young. I don't think he was experienced enough to actually fix the problem.

2 years ago

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