Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Robert Wichita, KS

They've been helpful to me and respond to problems I've had with my unit. The last one that I used was not a part of their program apparently. You need to read the fine print when you purchase a home warranty. The repair done apparently was not covered by their warranty. They've been very good to me about taking care anytime I need a repair.

6 years ago

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Verified Customer

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Rowena Hoffman Estates, IL

They've always been very polite to me. I've used the warranty quite a few times. Every time, someone comes up in a couple of days and is able to see what is wrong. No problems or questions. They've been very polite to me. Everything's been done immediately. No hassles.

6 years ago

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Verified Customer

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Jim Dallas, TX

We used it twice, once with the garbage disposal and they did an excellent job. The second time with the oven and he did an excellent job. They came out and took care of the problem. There was another time they worked on my washing machine and the guy that came out didn't have the parts so it took an extra four or five days to get the washing machine fixed. He didn't bring out the right part to fix it but they came back five days later and fixed it.

6 years ago

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Verified Customer

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Kelly Glendale, AZ

I've had to call and they answered right away and then found a contractor right away. They send feedback questionnaires electronically in an email follow up. My garage door wasn't working and they found a contractor and the contractor called immediately and came out. They do exactly what they say it would.

6 years ago

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Verified Customer

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Georgette Eloy, AZ

Just recently, the air conditioner went out and I called in and they respond immediately. They set up an appointment and within twenty four hours I've always been contacted. They send a company that is taking care of the problem.

6 years ago

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Verified Customer

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Angel San Luis, AZ

Every time I called, they've been able to help me so I'm happy with the service. My AC thermostat was damaged and I called the company and actually I'm still waiting for an appointment and they're going to come in and replace it.

6 years ago

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Verified Customer

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Cari Las Vegas, NV

It's easy to call and file a claim. Sometimes it's difficult to make an appointment that works with your schedule because they automatically set an appointment so then you have to call the company and change the appointment. Then you get a notification that you missed your appointment. Everybody that they've always sent out has been extremely knowledgeable and rectified the situation.

6 years ago

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Verified Customer

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Delores

When we need to file a claim we've never had issues. They always contact us within a timely manner with the technician they are sending out. It's great. Last month they sent someone out for our dryer and it started working properly after he fixed it. We were very satisfied with his service.

6 years ago

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Verified Customer

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Johnny

They take care of business and actually get things fixed. If I open up a case they respond. They send out a technician that is able to diagnose the problem. Something happened with my heating fan. The problem was diagnosed and they called choice to get approval. They made the repair and I paid the $60 repair fee and it was good.

6 years ago

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Verified Customer

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anonymous

They normally will email or text you who the service provider is that they are sending out within hours of your call. Just recently my garbage disposal went out and I had to call and the technician was dispatched out within a day so and the unit had just froze up because it was old.

6 years ago

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Verified Customer

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anonymous

My first time using my warranty I had some plumbing issues. I called and they were very nice. He promised that he would get someone out within 24 hours and someone came and fixed the plumbing problem. The plumber was pleasant and on time. I would recommend choice to family and friends. They are prompt and they answer my calls.

6 years ago

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Verified Customer

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Sally

They are very responsive and the vendors that they have sent to my home have always done a good job. Most recently it was leak in my hallway bathroom the waxing at the bottom was replaced. They have the best deductible of any home warranty. I have been extremely happy with my three year policy.

6 years ago

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Verified Customer

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Geraldo

They are easy to work with. They always come through no questions asked if something's broke they come and fix it. The send me emails and alerts when things are scheduled. My garage door opener broke and they fixed it up right away. Everything has worked out great.

6 years ago

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Verified Customer

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Garland

They have stepped up to the plate on more than one occasion to fulfill their obligation and the warranty. I've had plumbing and refrigerator problems that they helped to pay for. The responded expeditiously and got the problems taken care of. I would recommend them highly.

6 years ago

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Verified Customer

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Joseph

They are very thorough when you call to place a claim they are very concerned. Choice doesn't cover doors or hinges or glass. Every thing I've called them for has worked out good except one time I called for the microwave. The door handle was about to come off and they wouldn't cover that.

6 years ago

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Verified Customer

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anonymous

I've only used it once and it was for a washer repair and they fix my washer and everything went perfect. The technician that came out was very experienced and knowledgeable and he knew exactly what the problem was as soon as he saw what the machine was not doing.

6 years ago

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Verified Customer

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John

You get somebody out pretty quick. I had a problem with my furnace and they came out and took care of it. They're scheduled to come out pretty quick and they do a good job. I've only had one provider but I've been real pleased with them.'

6 years ago

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Verified Customer

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Sylvia

My machine broke and I had them to come out. They sent someone out promptly but when the guys came he misdiagnosed it so they turn down my claim and I had to appeal it through the appeal process they sent me another technician and he reviews the situation and he gave them his analysis of it and they reimbursed me for that washing machine. I feel as though the price that they initially give you when they assessed the situation and determine that your item is no longer working is a bit low so I think they need to look at that situation other than that it's fine.

6 years ago

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Verified Customer

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Sharon

I've only contact the customer service once but when I did they explained everything. When Choice didn't pay for a service then they looked into it and let me know the reason it wasn't covered. I hadn't read that small print in the contract that stated that particular part wasn't covered. They pointed it out to me and they gave good service. The first time I use the warranty was for my garbage disposal and they sent someone over very quickly and they checked it out and they replaced it. I was very pleased with that.

6 years ago

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Verified Customer

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William Miller

The way my last claim was handled. Afterbeing told repair was okd I never got a call about the parts arriving and telling me when it would be fixed. Didn't matter as I would have cancelled as I bought a new frig, I thought that if the repair costs more than half of a new one i would have received an offer. Repair man said parts and labor would runover 500. I bought a new one for 900.

6 years ago

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Verified Customer

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Felicia

When I put in a claim, within the next hour, I've had companies name and phone number to come out and the person comes out the next day. I've had Choice for three years and have had to use them a couple of times and it is a very good service.

6 years ago

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Verified Customer

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Amy Fales

Quick to respond. I get calls from the service companies shortly after making the call to Choice Home Warrant. I've been satisfied with each service so far. I would not hesitate to recommend this company to anyone. Thank you for the timely attention to the homeowners needs.

6 years ago

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Verified Customer

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Anonymous

It's been very good. The customer service staff is very kind and helpful and the tech was extremely professional and understanding of my situation with my garage door. They work quickly and really tried to help me solve my problem.

6 years ago

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Verified Customer

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Michael

I am selling my home and I am recommending to the buyers that they continue with choice home warranty through my account. They're consummate professional and they do their best to help me. In the summer I got someone out immediately to replace my capacitor in my AC.

6 years ago

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Verified Customer

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Dorothy Macon, GA

What you get for you money is why I choose choice. They are very prompt making my appointment and the service person took care of my problem. He had to come twice and was very professional and came when he said he was going to come.

6 years ago

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Verified Customer

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Richard Charlottesville, VA

I would definitely call them again if I should have problem with my home. The technician was very knowledgeable and explained everything that he was doing. They told me the time when the gentleman was supposed to show up and he was there fifteen minutes early.

6 years ago

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Verified Customer

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June Wichita, KS

I had major repairs in my house this year and they were really good about connecting me with the people so I like the company. I had to use it over thanksgiving in my kitchen for my dishwasher, they were able to come out and fix it that thanksgiving, and I appreciate that they were able to come quick because I had people coming over for dinner.

6 years ago

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Verified Customer

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Donna

I had to have the motor replaced on a heat pump and they approved the job with no questions. The repair company that choice sent to my home seemed to be very knowledgeable and did a good job. They were also friendly and fixed the heat pump as soon as the part came in

6 years ago

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Verified Customer

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Myra

The other company I had if the item was very old they would give me a cash allowance toward another one but choice said that they would replace it. There was no maximum age so that's why I chose them. I'm waiting for a repair on my microwave. I notified choice and they sent out a notification of an appointment which wasn't good for me. So I got in contact with the repair man and we set an appointment. He told me my microwave was totally gone but then he said to me he doesn't make any money by people getting a new item. So he tried to fix it. I mentioned to choice that he had said that but they emailed me that he was going to come fix it. I asked them what he said to them because he told me it was totally gone. They told me they couldn't tell me what he said. I heard nothing else from either of them. Finally I got in touch with choice and they sent and email he would be in touch. I waited and waited. Last I heard from him he said he was waiting on a part. This is the only experience I've had with them. I'm not pleased with this experience. I don't if this is choice's fault or the technicians fault. I wish they would get back in touch with me faster.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

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Verified Customer

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Peter

I had them for a couple of years at my last residence and everything was taken care of well. The only downfall is you have to wait a couple of days. It took four days to fix my water heater. When they put it out there to find a contractor if they would try to find a contractor closer to the residence that would be a big help. When I get called from people that are two hours away they don't want the job.

6 years ago

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Verified Customer

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Anita

Even though I got a full warranty package they don't tell you there are so many exclusions. For most of the items I call they say it's not included. The ultimate goal is to deny a claim. My hot water heater didn't work. When I called I got a response they scheduled someone three days later. Hot water is an essential item especially when the temperature is colder. They should notify customers at purchase that this is just a warranty and if they have an emergency it's not going to be handled right away. I'm shopping for another company that is a little bit more flexible and does not deny the majority of your claims.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

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Verified Customer

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Gerald

I've used it twice now and everything's been fine. The people that come do excellent work. First time I used it for my garbage disposal. The checked it and I needed a new one so they came back and put one in. Second time my washing machine was leaking. The came a couple days later and put in a new part and everything is working fine.

6 years ago

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Verified Customer

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Christopher

I've only needed to use it once. It was for my garage door. The person that came out said my garage door was installed incorrectly and they went through choice home warranty and got it replaced. I'm happy with the results. They were very quick to respond and got it resolved pretty quickly. Everything was professional and courteous.

6 years ago

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Verified Customer

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Hazel

Recently my garbage disposal was leaking oil into my cabinet. I called them and the man came out with a new one. The people they use know what they are doing and get it done. If they don't have the parts they order them for me and come back and put them in. I haven't had any bad experiences yet.

6 years ago

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Verified Customer

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Amy

They are always available and they always answer all my questions and all the people seem pretty knowledgeable. I just recently used the warranty for a pool pump. I did have some out of pocket expenses but it was replaced. Our technicians that have come out have been really knowledgeable and helpful in the services they provided.

6 years ago

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Verified Customer

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Michael

We've had very good experiences processing claims. The last time we called and they had a technician out the next morning. It was on a Sunday and we had it repaired my 11am on Monday. They have a good list of qualified technicians.

6 years ago

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Verified Customer

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Gilbert Fraziers Bottom, WV

I've only had one issue. They just took two to three days to come out and it was high priority but I thought they told me within a day or two that we would have somebody out there but it wasn't a day or two. The vendor that did come out was very professional and did a great job and was pretty quick about the garbage disposal.

6 years ago

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Verified Customer

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Anonymous Hardy, VA

The response is very quick and when they are not able to find someone to come out, they allowed me to find someone. It worked out pretty well. I had a plumbing blockage and they contacted a plumber. The plumber was here the next day and resolved the problem.

6 years ago

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Verified Customer

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Michael Greensboro, NC

Every time I call Choice Home Warranty, they seem to get the ball rolling by getting what I need to repair and within a couple of hours an appointment has been set up. My garbage disposal stopped working and I called and they came within the next day and replaced it that day and everything was great.

6 years ago

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Verified Customer

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Linda

Regardless of my problem, they manage to get a call. A few years back, my oven wasn't working and they sent out a repair man and he did his best but it just would not start and they gave us a thousand dollars to replace it. The amount of coverage that they offer compared to the price is what made me choose Choice Home Warranty.

6 years ago

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Verified Customer

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Mathias

It used to be really consistent but lately they send out subpar vendors. We've gotten people that were completely unqualified and lied about the service they would provide which led to multiple visits leaving out items more damaged than they needed to be. Our kitchen sink was draining slowly so we contacted choice and they sent out a service provider who shoed up the house with no tools because he claimed his truck had been in an accident. He attempted to open the main plumbing with a hand wrench and then demanded he forty five dollars and then submitted to choice that he had snaked our drains which was false. We ended up having to pay five hundred dollars out of pocket to fix our own sink.

6 years ago

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Verified Customer

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Agnes

The people who do the air conditioning are the best people I've had with choice. Also when my washer broke, I called on a Sunday and they came on a Tuesday and looked at it and said they would need to order a part but in the meantime he fixed it so I could still use it until the part came. Sometimes I do have bad experiences, I had one terrible one with a person they contract with, had a lot of problems with that one.

6 years ago

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Verified Customer

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Rosaria

They never disappoint me. The first time I had to use, my dryer broke and I called to put in a claim and I got a phone call that night that service would be out the next day and he put in an order for a part and it was less than a week.

6 years ago

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Verified Customer

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Robert

The service was very professional and very quick with my recent claim. The garage door motor jammed and spring came loose, it was a mess, and I called and got very quick service and the next morning, it was taken care of. I then got follow up form choice to make sure everything was done the way I wanted. The experience was excellent.

6 years ago

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Verified Customer

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Larry

The price was reasonable and I got a good, fast response from them. I called them and someone came out within a day. The customer support was great and the technician was professional and high quality. It was overall a great experience.

6 years ago

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Verified Customer

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Steve

Virtually no problems encountered and I have used the service twice now. They've done a very nice job. We bought a new house and experience problems with the refrigerator and the home warranty people made arrangements for an excellent service team to come out and take care of things. We are extremely satisfied.

6 years ago

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Elizabeth And Bruce Kansas City, MO

I needed to use it the other day and they were prompt getting someone out here. The companies they subcontract with leave a lot to be desired at times but they are quick and efficient and know what they are doing on their end. To be nitpicky there are times when you call about something and they will not cover it if it even questionable that something may have caused the issue.

6 years ago

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Verified Customer

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Anthony Marion, IA

They've done everything any time I've had a claim or anything. They've been really good getting things resolved. For one thing, out furnace quit operating and I tried everything and finally we were able to get a hold of somebody to come out and fix it. We've used them a couple of times. It works just the way they advertise with no hassle.

6 years ago

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Verified Customer

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Benjamin Wichita, KS

Great value. I really appreciate how prompt the service was and how professional the whole experience was. I didn't have to wait in a queue to get through to somebody, I was able to get a claim filed and everything was streamlined. It was a great experience.

6 years ago

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Leroy Conroe, TX

Everything has worked out good and they've done what they said they were going to do. The only problem is that it took too long for the service people to get here for a problem in my kitchen, which was probably not a problem.

6 years ago

Choice Home Warranty Reviews