Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Wallace Seneca, SC

Originall, I signed up with Choice Home Warranty because of my experience with America Home Shield. The gentleman I talked to at Choice gave me good information I needed and told me things I needed to know that I was not told when I signed up with America Home Shield.

7 years ago

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Verified Customer

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Gary Las Vegas, NV

I used the warranty for when my air conditioning went out. They came right away, went to the store to get the parts, and fixed the system. I haven't had problems ever since. Their customer support is knowledgeable and helpful.

7 years ago

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Verified Customer

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Amer Mushtaq Round Rock, TX

So far they've been very good. One time I wanted to use my warranty and they provided me with the right contractor and he did an awesome job. So far I have no issues with the customer service, they do their due diligence and they take care of their customers.

8 years ago

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Verified Customer

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Nancy Minser Lombard, IL

They are very professional and I only had two incidents where I needed to call them. At both times they provided me with professional people within a day's time-frame to fix my problem. When my broiler went out in my oven they were there the very next day with parts and repaired it. Now it's in working condition.

8 years ago

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Phara Blair Keller, TX

It's very good. I've had to use it several times, one time my kitchen disposal broke and I called them to make a claim. They got me in contact with one of their providers and he came out, exchanged it, and replaced the disposal. It was just a 45 dollars service cost for me and the rest was covered. It was perfect and very easy. I do recommend them.

8 years ago

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Verified Customer

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Robert Lundy Tampa, FL

I've used the service twice since I got the program and everything has been fine. The first incident was a poor heater. I had asked initially if that was one of the things that were covered, and they had said it was, but I found afterwards it wasn't covered. They did end up covering a small portion of the cost though. The second situation was a washer and they responded immediately and everything was handled there.

8 years ago

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Verified Customer

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Allan Abeleda Lincroft, NJ

It's the more cost effective way of doing repairs for the house. They've been helpful and it's very convenient, you just make a phone call and then they call you back to give you your assigned technician for the repairs. We had a leaky toilet, made a phone call, got a ticket number, and then they told me who it was that I needed to call to schedule a time. They were able to accommodate us and get it done.

8 years ago

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Sarita R. Mabry-Kelly Suitland, MD

I have 3 homes and I appreciate that they give me a discount for that. In fact I was able to negotiate with them and get a better price for having multiple properties. Customer support is really quick and I can make claims online. It is quick to make sure everything was set up and they will also follow up to make sure that their contractors show up. The contractors themselves come when they say they will and take care of things in a timely manner. I paid the call up fee, gave the check to my tenant to pay, and got no negative feedback there. They meet my needs for the properties I own.

8 years ago

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William Mattox Crawford, GA

I had a bad experience awhile ago when I had some water leakage. I called them and set it up for the guy to come to my house. I lived in Crawford, and he called saying he'd be in my house in 10 min, that he was in Crawford Ville! I told him that my house was a lot further than that and asked to be sent someone from my city, there's people there that can do it. He said he'd contact the company and they would let me know who would come. I waited a few days and nobody ever contacted me so I got somebody else to fix it. When I finally talked to them they said they would refund me the $100 that it cost, which they did and I appreciate that. However in the meantime my air conditioner broke and I had to contact them all over again.

8 years ago

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Regina Thomas Baton Rouge, LA

I've had some good experiences the last couple of times I called them. It took them 2 to 3 days to get out here to us. If it's an emergency I can't really wait so I end up calling someone else, which is kind of disappointing. The last time I remember using their service was for my air conditioner. It went out on a Friday afternoon in the middle of the summer, and they couldn't get someone to us until Tuesday. I had to cancel the order that I put in because I couldn't wait for that long. Aside from that whenever we call they work fast and fix things quickly.

8 years ago

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Krishna Deva Alpharetta, GA

So far so good. I've had to call them during the summer to fix the AC unit. It wasn't working properly, but so far they have been excellent. The only time I had some problems was when my oven light broke. They sent a technician, he came out, looked at it, and said he'd be back to fix it later since he needed a part to repair it. After a month of not hearing back, I called them again and again. Eventually they sent me a new guy who came and did it instantly.

8 years ago

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Verified Customer

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Walter Roth Newark, DE

Basically I'm very happy with it. They come when they say they will. Usually in less than 12 hours I hear back from them, and within 24 hours they usually have someone at my house taking care of the problem. I'm so happy with them that I paid for my daughter to have them for a year as well. I did have one bad experience, but other than that it has been good.

8 years ago

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Verified Customer

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Clifford Jacksonville, FL

I'm pleased with the service, and the customer service is also excellent. They had to send over a technician twice because my washing machine was still not working well, but they repaired it. Besides that, it's been an great experience.

8 years ago

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Verified Customer

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Vincent Olive Branch, MS

I chose it because it was referred by my brother, and the fact that the pricing is reasonable and the service was great. Customer support has just been excellent! All you have to do is place the phone call and you've got a minute result. I feel very comfortable in recommending it to other people because of the excellent service they've offered.

8 years ago

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Barbara Charlotte, NC

My garbage disposal was not working right, and the technician that came over determined it needed to be replaced. The best part was that it was done right there and then. I've had to use it a few other times as well, and they were very good about taking care of the problem in a timely manner. They also followed up with me, so I've had a really good experience with them. It seems to be a very efficient thing when you call; your problems are quickly taken care of.

8 years ago

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Verified Customer

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Yolanda Hermitage, TN

I was able to talk to some good people from their customer support, and they put my work order in and followed up with me. I have trusted the people they've sent over because they're very knowledgeable and were even able to give me tips on some things. It's been a very positive experience so far.

8 years ago

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Harry Wright Tonawanda, NY

The service and professional respect for the customer is exceptional but i feel their coverage is too limited whereas if i need to repair a washer, dishwasher, and refridgerator in the same year i am only covered up to $500 for all repairs. Which just will not cover 3 appliances. I just believe they should cover what the repairs cost as they promote without the "fine" print.

8 years ago

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Verified Customer

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Joseph Little Claremore, OK

I've only used it once, and it was great. The A/C wasn't working on Friday, and they had someone come out the first part of next week to take care of the problem. I've been very happy with how they handled the issue. I was kind of surprised on how quick they were, and with all the emailing and texting and follow ups. They did a great job!

8 years ago

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Verified Customer

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Burt Weinberg Orlando, FL

I never dealt with customer service before. I had one repair done; it was excellent in every aspect. I had a disposal and a sink that were not working and they came out the same day or the next day, and replaced the item. They were number 1 in the deals; that's why I picked them.

8 years ago

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Verified Customer

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Lyle & Patricia Southworth Las Vegas, NV

It's been 6 months since I used it, but they sent somebody out within a short period of time to fix my refrigerator. He called, made an appointment, repaired it, and went away just like that! I just think they should stop sending me emails asking me if I'd like to buy Choice Home Warranty, since I bought one till 2020. I haven't used it very often but when I did it seems to be not too slow, it seem to be fast enough to get the job done.

8 years ago

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Anonymous Mt Dora, FL

Everybody at Choice Home Warranty seems knowledgeable, and they get the job done quickly. You just have to call the 800 number, give them the information and that's it. Somebody comes out, and they set up a time when they come out. I have no complains about it, it's been very good so far. I've even recommended it to other people.

8 years ago

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Verified Customer

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Rickey Woody Bossier City, LA

I've actually replaced the microwave once, through Choice Home Warranty, and they give you a fair percentage. Plus, the customer service is good, I have no problem with them. I think they're very good and it's worth all the money that you spend.

8 years ago

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Verified Customer

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Gregory Wilson Southaven, MS

Customer support was outstanding, I submitted claims online, and they would get back to me within the next day and assign a professional to fix my problem. Overall, I think they're doing a good job with their customer satisfaction and speed of service. I've never had to wait more than a day to have a professional assigned to my case. Besides, their customer reviews online are the best, and they also provide a competitive rate.

8 years ago

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Verified Customer

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Chuck Yuen Henderson, NV

The reason I went with Choice Home Warranty was because of their price. They are the lowest one I've ever used. I did have one particular incident, where my A/C stopped working in mid-July. The technician's diagnosis was that it was malfunctioning due to normal wear and tear, but Choice Home Warranty said that it was due to lack of maintenance. After many phone calls and hours on hold, our claim was denied, and considering it was over 100 degrees outside, we paid $3,000 out of our pocket to replace our A/C. The small claims are usually no problem, but overall, they're not there when I needed help. It's not right for someone to sit in an office hundreds of miles away, without looking at the unit, and say that it's not covered.

8 years ago

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Verified Customer

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Tammy Novak Lake St Louis, MO

My water heater wasn't working well, and the water heater company was going to replace it, however, they weren't going to pay for uninstalling it and replacing it. Choice Home Warranty pay for that. What I didn't like was that they don't cover electrical wiring. That was very disappointing for me because the whole point of the electrical system was the wiring. Besides that, I can say that their customer support is excellent.

8 years ago

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Verified Customer

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Kimberly Knox Detroit, MI

I used my warranty for my stove, which was not repairable, and they gave me the value of the stove to replaced it. That went extremely well. Plus, their representatives have been very knowledgeable and helpful, and they explained my claims very promptly.

8 years ago

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Ken Overholser

It should not take seven days to get service on my furnace. What if it was mid-winter? Do you cover hotels, busted pipes, water damage? If a company cannot prioritize heat and AC they aren't worth the money!

2 weeks ago

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Verified Customer

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David Rocca

My technician was totally professional. I now have an ice maker that works

2 months ago

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Katrice G

I don't like the inability to follow up on an existing claim. I do like having protection over my major appliances.

2 months ago

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Amanda

It’s a pretty good company. It’s affordable and they respond well through their app.

2 months ago

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Bonnie

Choice is easy to work with and results have been good to date.

2 months ago

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Jim

Very thorough and detailed oriented. Found problem and repaired quickly

2 months ago

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Patricia

I really appreciated the quick response, excellent repair & low cost. Thank you

2 months ago

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James

Great Service and quality,I WILL RECOMMEND CHOICE TO FRIENDS AND FAMILY

2 months ago

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Ernesto

Good warranty. Omoaby fast claim approval right very fast customer service.

2 months ago

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Thomas

Technician was fast courteous, and even came out for installation on a holiday

2 months ago

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Patricia Olmstead

I like getting repairs/replacements for only the cost of the co-pay.

2 months ago

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Christine Paddock

I’ve always had a pleasant experience when calling Choice Home warrantee.

2 months ago

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Angela Aiken

The experience was great, issue completed in a timely manner.

2 months ago

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Leslie Valeriano

I will not be renewing my warranty. I was not pleased with Choice at all! There is always an excuse to not repair something and there is always an additional charge.

2 months ago

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Chief Joseph

We were not satisfied with our previous home warranty company, which the coverage just expired. So, we narrowed our choices down to three companies; Choice, AHS, and Select. Although AHS and Select thought they were making us offers we couldn't refuse (sorry for the Godfather quote), Michael L at Choice was the only one that did not sound like a used car salesman, was patient answering all our questions thoroughly, and more than willing to work with us extensively on price and service fees. This is why we went with Choice; price, coverage, and customer service. Hopefully if we ever do have to file a service request with Choice, we receive the same OUTSTANDING customer care, service, and support that Michael L. provided!

9 months ago

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Cyndi Lundegreen

Ive had the warranty for about 15 months and never used it until last week. I had to file 3 claims due to ice snow storm that hit. Took out proper function of furnace, electric in one full room and part of livingroom and my oven doesn't heat up to set temp. The day after claims, heater repair showed up and got me fixed. Less than a week later, the electric came and fixed my electric issue. I currently have appt for the oven for Wed but I will have to reschedule as I cannot make their time. Ive had two issues fixed in a weeks time, paid only $75 so far and my third issue has appt. They have been great to set appts and notify via email. I need to be better to check email daily as technicians were changed and I was like Who are you lol. I haven't had any major appliance issues that couldnt be repaired so I cannot speak on replacement, only repairs. With that, so far with claims, Im satisfied with my coverage. I purchased a 4 year plan paid in full at signing. I would recommend this company. I have had no trouble whatsoever.

10 months ago

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Nelson Ocasio

The service from choice home warranty was exceptional, however the company UPP tried to nickel and dime me after pricing was already established. Not good!!!

1 month ago

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Antoinette Hall

Choice warranty is very unprofessional. Despite paying for my warranty in FULL I have been waiting for 5 plus days for a water heater replacement. I have to get a hotel room so that my son can take a shower so that he won't smell anymore at school . This is so unfair. You pay for a service and what do you get as a customer treated like CRAP!!!

1 month ago Edited November 8, 2025

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Ernesto Marquez

It took them 3 months to replace my broken water heater. When they finally replaced it, there was an additional $300 of previously undisclosed fees. I don't understand how they can have a high ranking. This company is dishonest and unfair.

1 month ago

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Cynthia Salter

Have always worked well with me to get my appliances repaired when I have sent in a request .

3 months ago

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bonita paul

I didn't have high expectations but they have far exceeded my best expectations.

3 months ago

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A

First company did not work on mini split A/C units, but 2nd company fixed problem very quickly.

3 months ago

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Audia Davis

They answer in a timely fashion and I have never had a dishonest service man show up.

3 months ago

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Gaurav and Kvita Agarwal

Some items are processed very fast, while others are slow. For example, my water heater took almost 4 days to get scheduled.

3 months ago

Choice Home Warranty Reviews