Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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frank lewis Tampa, FL

The claim process started quickly but the contractor did not have the correct switch so the claim will be delayed for several days. Choice required that the switch be supplied & pre-approved by Choice. My convenience is less a consideration.

6 years ago Edited January 10, 2024

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Verified Customer

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Eric Schertz, TX

Everything went smooth with the initial dealings with them. They offered a whole lot of bang for my back compared to my previous dealings with American Home Shield. When I did a last minute claim, they set up a time and did the job; it was that simple.

6 years ago

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Verified Customer

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Steven Rowlett, TX

They did what was needed efficiently and even did a little more than what they had to do. They came out and did a better job than expected and kept or schedule. They even saw a couple of other things that weren't right and said they would just fix them.

6 years ago

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Verified Customer

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Shirley Columbia, TN

It has always been there and worked with me to make sure I could afford the monthly payment as a senior. I don't think I could have ever done without them. They were so prompt with my dryer and fixed my dish washer properly and promptly. They have never let me down. Everyone is so pleasant and so prompt when I call.

6 years ago

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Verified Customer

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Calvin Chantilly, VA

It is cheaper than others so that is why I picked choice home warranty. The time I have used it is when my ac went out a couple of day before I was going on vacation and they got a technician to me right away and I didn't have any problems with him.

6 years ago

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Verified Customer

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Catherine Baltimore, MD

The servicemen they have working for them are excellent. I've had experiences that were really good but some that were also not so good but at this point things are good. They sent someone within a day or two to help with a plumbing issue.

6 years ago

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Verified Customer

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Dolores Acworth, GA

Good, professional service. Always had excellent communication whenever I've called and made a claim. They are prompt and professional and the service was handled efficiently and whoever came out to inspect it always did a very thorough job.

6 years ago

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Verified Customer

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Damiano Orlando, FL

So far I am happy with the prices and it is a good service. Customer support is good, when I call it, they take care of my needs. The technician they sent did his job but I wasn't happy with it, it was little loose, so I called them and they sent a technician to fix it.

6 years ago

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Verified Customer

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Carol Senatobia, MS

With Choice Home Warranty , I have always had positive results. When I make claim, they immediately respond. The technicians that are dispatched are knowledgeable, quickly diagnosed the problem and resolved it. I have had a policy with them for almost 3 years and will definitely renew it.

6 years ago Edited January 10, 2024

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Verified Customer

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Shara

I've had to make claims and they've made good on them. I think I've used them three times already. Pretty soon after I bought them. Problems happened right away. They were available when I had to tell them about a claim and they pay the claims. The agent, Ralph has been very helpful.

6 years ago

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Verified Customer

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Helen Midlothian, VA

I needed my dryer repaired and I called Choice and I heard back from them within a few hours and they had seven appointments from a repairman to be there within a day or two. It was very timely and very efficient and worked out great. I was very happy with the repairman that came and has always done well. So far it's been good. Good price, good technician, good customer service. Fast service, good communication. I hear from them quickly. It's been a good experience for me.

6 years ago

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Verified Customer

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Gloria Rocky Mount, NC

The majority of the service persons that are called have been very good and they've taken care of the problem. It was in the winter and the plumbing had backed up because of the garbage disposal so someone came in and unplugged it so we were happy. They have been very dependable and they usually respond within twenty four hours.

6 years ago

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Verified Customer

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Linda Apollo Beach, FL

I went online and they were contacting me back within about an hour to set up an appointment. I kept blowing lights in the kitchen in the ceiling. Every time I turned the light on it would blow the switch, so I contacted Choice Warranty and they sent a technician out to replace the switch and that was it and it was fixed. They are very punctual.

6 years ago

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Verified Customer

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Anonymous Lake Wales, FL

They've been very prompt in responding and have lived up to the terms of agreement. I recently had a garbage disposal go out on me and I contacted them and they were there the next day and replaced it for me. They were speedy and there was a quality of the work.

6 years ago

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Verified Customer

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Steven Knoxville, TN

The customer service is excellent. When they say they're going to be here at a certain time to take care of business, they are here. Not too long ago, my water heater needed a new backflow or whatever and they took care of that and it wasn't operating and they fixed that so I'm quite pleased with them. They do a great job.

6 years ago

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Verified Customer

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Renata Rockford, IL

I like the way they handled it when I called. They answer right away and look for the solution right away and accommodate everything very quick. Recently my dishwasher broke and they were going to give me money for the dishwasher, but the money I received I'm not able to buy the dishwasher and the installation is going to be much more than that.

6 years ago

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Verified Customer

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Orville Bethany, OK

We have used Choice Home Warranty several times and they've done exactly what they promised. Several times was when we had a leak in plumbing under the tank and the plumber took care of that and they did what they were supposed to do. It's always been perfect.

6 years ago

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Verified Customer

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Brenda St Louis, MO

Every time, I have a problem they come right away and if possible they repair my item. The time I had to use my warranty was our air conditioning breaker went out and they came in and replaced it within a couple of days. They do speedy service.

6 years ago

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Verified Customer

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Mary Pearland, TX

They have taken care of every problem I've had so far. My microwave went out and I called them and told them that it was only two years old and not only did they replace it, but they replaced it with one that I had chosen. I'm glad that I chose them for a home warranty.

6 years ago

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Verified Customer

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Doris Chaparral, NM

I'm still waiting after two weeks or so of not getting a call or service. I have had no service yet. I needed to use my warranty like two weeks ago from my dryer and the technician immediately called me and that was perfect. Less that twenty four hours they called me saying they would send a technician and he said he needed to order a part and I'm still waiting for the part so my issue has not been resolved.

6 years ago

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Verified Customer

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Tim

The people they have recommended for the job have been professional so everything is done really smoothly. I just used it recently when I had a problem with the garbage disposal. They sent somebody over to change it. They've always done exactly what they've tried.

6 years ago

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Verified Customer

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David Fallon, NV

I had two other warranty companies previously and one they had little communication between purchasing agent and customer service so I left them and the other company quit doing their work. Choice's customer service is always good. The service was good. They've been efficient. I don't have a complaint.

6 years ago

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Verified Customer

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Kim Pickerington, OH

Very efficient so far. Their service technicians have been very good. A couple of weeks ago my garage door opened quit working and I called them and the service tech was in touch with me the same day. It was very easy. They cover more than anyone else.

6 years ago

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Verified Customer

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William And Renee

We've had two incidents and they have responded very promptly and the repairs have been done properly and were completed. I had a leaking pope and someone was here within forty eight hours and I had an electrical problem and someone was also here within forty eight hours.

6 years ago

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Verified Customer

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Christopher Lenoir City, TN

Choice was recommended to me by a friend and some other folks that I know. I would definitely recommend them too. Customer service agents are helpful and I always get my questions answered. I've been completely happy with the service I've gotten so far.

6 years ago

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Verified Customer

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Emma Dolton, IL

Every time I've called them, they have come right out and done exactly what I need them to do. I was pleased. They take the payment out every month and I don't have to worry about it and I don't have to wait a week for a person to come.

6 years ago

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Verified Customer

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James Fort Worth, TX

The house I bought was under a contract with the previous owner and it transferred to my name. My first call, there was a little confusion about urgency, but otherwise, I've made two or three other calls and they've been just fine. When our AC went out in July, they dispatched somebody to come out in about twenty four hours.

6 years ago

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Verified Customer

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Cheryl Glendale, AZ

Sometimes it is really hard to get in to talk to somebody. Usually we get people out pretty quick but in the heat of the summer for refrigeration, sometimes it takes a few days. The people they send out are really good and take care of the problem.

6 years ago

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Verified Customer

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Anonymous Forney, TX

They are quick, accurate, and take care of their customers. My stove stopped working and they came out and looked at and set me up with an electrician, who took care of the problem right away. I like their benefit and the good quality of service to their customers.

6 years ago

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Verified Customer

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Sydnea Sun City, AZ

My daughter had it and was satisfied with it, so I decided to get it to. They came and helped right away with my warranty for my refrigerator. They were very concerned about my problem and saw to it that someone came right away.

6 years ago

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Verified Customer

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Kenneth Ft. Washington, MD

I used my warranty recently. I needed a plumber to come out and take a look and they sent someone out within a day. I've never had a problem with the contractor that they did not do the work. That's one of the reasons I left my old home warranty company because of the quality of the contractors to not do the work.

6 years ago

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Verified Customer

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Crystal Dallas, OR

The service was prompt and we were kept informed by choice throughout the whole process. The company they choose was here promptly and assessed the situation quickly and was able to get the necessary parts and get it fixed and I I would say they they went the extra mile to to make that happen.

6 years ago

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Verified Customer

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Lulu Shreveport, LA

I just used it on my air conditioner. They sent someone out that day. I had a bad experience with one of the technicians and I called them and told them that and they took care of it. They haven't sent him back out to my house.

6 years ago

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Verified Customer

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Gene Baytown, TX

I had to use them recently. They sent me an email confirmation and within 24 hours I had a notice from the contractor. They came out the next day. I've had no problems with them. One of the best companies I've had. They've always been very responsive and helpful.

6 years ago

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Verified Customer

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Carol BW

I sincerely believe and think that Choice Home Warranty is an excellent, top of the line choice when it comes to choosing a home warranty company. But I would like for CHW to do extensive background checks on the companies that they are recommending to their clients. Some theses companies have very poor reviews and customer service. As far as rating CHW, I would like to rate them a 4, it could be a 5, but if CHW clean-up the acts of the companies that they recommend, then it becomes a 5 in my opinion.

6 years ago Edited January 10, 2024

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Verified Customer

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Terri C. Goodyear, AZ

Prompt service registering the claim, setting an appointment, reviewing the estimate for repair and authorizing the repair to be completed. The quality and proffesionalism of the company completing the diagnosis and repair of the appliance under warranty.

6 years ago

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Verified Customer

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Justin

I've had both American Home Warranty and Sear's but I had a bad experience with American so I switched to Sears but they stared going under so I choose Choice because it seemed like a good package and it was a three year contract so I wouldn't have to renew every year. Nothing is breaking but I paid all this money so it feels like they are winning. I had to use my warranty to cover my AC unit and it turns out that wasn't even covered. I feel like everything I thought was covered turns out to not bee covered. I still have two more years so it is possible that something will break that is covered.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 11th, 2019

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Verified Customer

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Teresa

I've already used 3 times and in all the situations, I've had somebody sent right out right away and they were able to repair or replace it. Everybody that's ever come out to look at a problem has been very nice and professional.

6 years ago

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Sharon

The microwave went out and it couldn't be fixed so they said they would give me a check but it has been close to a month now. Other than that it has been good, they send somebody out to get back to you right away and let you know whether they are going to replace it or have it fixed.

6 years ago

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Verified Customer

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Michael Union, KY

I was looking for a company I could trust to help me deal with problems and I have a fixed income and they were number one. I've only had one problem which fortunately my neighbor was able to help me out with but the call lady was very receptive when I called to cancel and they were going to send someone to fix it.

6 years ago

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Verified Customer

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Sandra Spring, TX

Very reasonably priced and get someone out immediately. Their service is wonderful. They act promptly and follow up with appointments and keep in contact with me on every move. I did not have a good experience with other home warranty company but they are responsible and the service is wonderful.

6 years ago

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Lina Richmond, VA

They did what they're supposed to do. They call me back right way and they check in on me. I'm still waiting on my response but they're checking in on me. My oven and microwave gave out a month ago and they sent someone to take care of it but they had to replace the microwave so they're taking care of it.

6 years ago

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Verified Customer

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Michael Flint, MI

I was pretty skeptical at first but all the technician have done the job properly and are accommodating. I went online and the next day the technician showed up. It's been a good value for me and I'm pleased with the results.

6 years ago

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Anonymous Anchorage, AK

I think the price of the warranty it okay but it could be a little bit lower. Sometimes the claim time will take a little bit longer when you're in an emergency but most of the time it is okay. I had to pay out of pocket when I had a plumbing issue and I couldn't wait the 48 hours. Generally speaking the technicians I got have worked out with good quality. I appreciate that.

6 years ago

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Verified Customer

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Melissa Las Vegas, NV

Personally I think they have been great. I always have a good experience. Anytime we file a claim, they are very quick to respond and in most cases the repair company is able to come quickly. If they're not able to repair it, they replace it.

6 years ago

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Robert Cordova, TN

My air went out and I put in a claim. Within 30 minutes a technician was scheduled for the next day. They are friendly, they are professional and they take time to relate to the customer. The provide some of the best technicians.

6 years ago

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Patty Baton Rouge, LA

Choice was on a list of things seniors should have. I've only used them once but they handled it promptly and efficiently with no hassle. The one thing I will say is I get tired of the daily emails asking me to join when I'm already a member.

6 years ago

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Allan Henderson, NV

I've had them more the 10 years and I've been satisfied with their service. They are very attentive. Just a couple weeks ago there was a problem with the plumbing and the pool pump. I had to call them twice in a day and both issues were resolved within 3 days. The do the work as fast as they can as best as they can.

6 years ago

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Verified Customer

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Sheryl

When no one from CHW list of service providers called me to set appointment, within three days I I was able to find my own service provider who was excellant . I appreciate being able to do that , even though it has been almost a month I am confident I will be reimbursed BY CHW

6 years ago

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Frank turco Phoenix, AZ

Very disappointed in last two experiences with AC repair service. Choice sent a company in first case that canceled six scheduled appointments and it took several weeks before they finally showed up. Then we had to wait another week before they got a needed part and returned to make the repair. The second experience is on going and also involves an ZC issue. I used a Choice company to perform my twice a year tune up on my AC and the tech found two issues that needed to be repaired. I immediately filed a claim and requested that the company that found the proble be allowed to make the repairs. The next day Choice assigned the job to another company to do the work. I requested that the decision be reconsidered, but was turned down. Now I have to wait for the second company to come out and do the work. Not very happy with Choice right now.

6 years ago Edited January 10, 2024

Choice Home Warranty Reviews