Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Judy

They are quick getting service. I just have to pay seventy-five dollars for a routines is a lot cheaper than having to actually pay separate hundred dollars for the merchandise that I would have to purchase. Very quick to get to my needs.

5 years ago

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Verified Customer

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Paula

My water heater broke and water was flowing everywhere and I called, hoping that I could get it replaced. That was the one time I was very diappointed because it was not covered and was quite expensive. It says it doesn't replace the tank, only replaces the bowls, so I wasn't really happy with that outcome. I've had two other positive experiences. One was my garbage disposal being replaced and the other was my garage door opener being replaced. THe people they sent out were professional and the folks I spoke to in the claims department were very helpful and professional also.

5 years ago

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Verified Customer

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Defonte

Just recently needed to use my warranty. My washing machine was leaking and it leaked all over the floor. It was somewhat an emergency for me but it was the first week of the pandemic and the website was shut down. I contacted them and immediately got a response and same day had an appointment.

5 years ago

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Verified Customer

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Frank

I had no problems getting help. We had trouble with our heater clicking off so I called in and someone called me back very soon and they made an appointment. The service gentleman that came out was very accommodating and courteous and kind and explained everything in detail.

5 years ago

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Verified Customer

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Irven

Everything I need, they have been there for me. They respond back to you and follow up with you and make sure that the company they send to do work for you did a good job. I called Choice Home Warranty with an issue and they sent somebody out within two days.

5 years ago

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Verified Customer

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Sherrita Morris-Berry Jonesboro, GA

Prompt, excellent customer service! I called CHW and they immediatedly connected me to a provider in my area. I received a call within less than an hour confirming the appointment for that same day! I was so pleased. The technician came in and completed the job with ease. Thanks Choice Home Warranty! You rock!

5 years ago

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Verified Customer

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Kenneth

The most reasonably priced home warranty. We used Choice Home Warranty for the first time after 3 years and were very satiisfied. I didn't have to go through a lot to get someone on the phone or get someone over to the house. When our 20-year old microwave broke, they said it wasn't worth fixing so they gave us a new one and it was okay.

5 years ago

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Verified Customer

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James Barney Lakeland, FL

They came and saw the problem with the a/c. Told us what was wrong with it. Then they repaired it right away and stayed until the temp. had come down to make sure everything was working properly. Very polite and good worker!

5 years ago

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Verified Customer

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Marianne Eureka, MO

Water heater quit working day before taking possession. Could tell there was corrosing on it since home inspection. Called Choic Warranty who had a plumber inspect it the next day. Had a new water heater within the week. Thank you.

5 years ago

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Verified Customer

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Anonymous

The garbage disposal started leaking and we called and reported it. We got a reply back the next day and they weren't able to come out when they said they were going to but they called and explained what happened and made a follow-up appointment. Then they came out at the follow-up appointment and replaced the garbage disposal.

5 years ago

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Verified Customer

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Sayeed

Any concerns I have they answer. I don't have any complaints with the customer service desk. I had a problem with the outlets in my rental property. That same day they got back to me and the next day he fixed the problem. So it's pretty quick prompt response.

5 years ago

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Verified Customer

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Anonymous

My air conditioner was making a lot of noise. I called in to Choice and I put in a complaint. The very next day a technician came to check out the air conditioner and they found that the motor had blown out. He was back the following Tuesday and they repaired the conditioner.

5 years ago

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Verified Customer

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Jie

Customer service is very patient. The first experience, they couldn't find a contractor so it was delayed a couple days but after the first two years, they always come and get contractors to be on the job so the turnaround is much better than before.

5 years ago

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Verified Customer

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Patricia

Last year I needed to use my warranty because my air conditioner wasn't running correctly. They sent out some buy and I don't even know that he really paid attention to what I was saying. Because it was towards the end of the summer I didn't worry about it too much but I paid sixty dollars basically for nothing becasue the guy did nothing. And next time I called again, same issue, the guy that came out this time actually listed to me and I explained to him what was going on and he said we needed to replace the fan.

5 years ago

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Verified Customer

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Toni

I've had reliable and speedy service. Most recently our freezer and garage went out and we really needed it fixed quickly. I hopped online, I submitted a claim. They emailed me back probably within a couple of hours and said that somebody was going to be there the next day. Somebody was there within two days and within a week it was repaired for the sixty dollar fee. So it's awesome.

5 years ago

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Verified Customer

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Jeanne

Any time I have ever had to call, they returned the call right away. I didn't have to call back or wait, it was like right away they paid attention to what I needed. If they can't fix an appliance then you get a new one. Ther prices are fiar, the workers they send out to do the job have been really professional.

5 years ago

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Verified Customer

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Jonny

It's a little frustrating sometimes with trying to get through the extensive menus on the phone. It seems to be pretty standard with most organizations, but it just takes a long time sometimes to get through to talk to the person. Usually within the next day after I called in for a service, they respond with a service technician in the area. Sometimes these service technicians take a little long to get out to you.

5 years ago

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Verified Customer

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Linda

Anytime I go online to put in a claim, they've replied right back to me. They get someone out here quickly. The individuals have always been nice, professional. I think one time, Choice did not pay for the repair but it was understandable.

5 years ago

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Verified Customer

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Ralph

Last week I had a garbage disposal go bad. They set up a contractor for me, which was about a week out. Contractor showed up and replaced it without question. Customer support is very responsive. It usually doesn't take very long after I submitted a request to get a response with a contractor already notified.

5 years ago

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Verified Customer

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William R

The first time I had someone come out and they didn't fix it right. I don't use it that often so when I did use it, it was like thirty-five days after this guy came down and fix it so I had to call and have to come back out. Of course it was thirty days after so I had to pay forty-five dollars again.That's the only argument I have. But overall I'm very pleasd with Choice. I'm pleased with the value I get.

5 years ago

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Verified Customer

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Yvette

Sure recently I had a water heater issue it took awhile to kind of get to the bottom of what was going on but what we did in the matter was resolved and In a pretty timely manner again it took a little bit of back and forth because I couldn't quite identify the issue but once it was done and the issue was resolved.

5 years ago

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Verified Customer

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Susan

I had a problem about three weeks ago. I had a leaky faucet in the master bathroom. Every plumber I called, nobody was available. I called choice and they had somebody here within three hours and they fixed it. They get somebody here as quickly as possible.

5 years ago

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Verified Customer

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Susan

They take your call and within hours thay call you back with an appointment from a local repairman, within 24hrs. Every repair company I've dealt with has been pleasant, efficient, knowledgable, and has fixed the problem right then..

5 years ago

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Verified Customer

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Rita Wright

If they deem the item needs to be replaced, they do not give you the replacement amount. They only give you a fraction of what the item is worth, e.g. my dishwasher: they gave me $300.00. You cannot buy a new dishwasher for that amount.

5 years ago Edited January 10, 2024

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Verified Customer

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arlene

Awsome company! My dryer stopped working and I didn't know what I was going to do it was in the evening I call first thing in the morning dryer was working by early afternoon!!!! Great Service! Yes I will use them again if I have anymore issue with anything else!

5 years ago

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Verified Customer

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Phillip

I had a leak in the kitchen sink and I called Choice Warranty and a couple of days later they sent a technician over and it's under warranty so I called the faucet company and they shipped one to the house and then your technician came back and installed it. I was very happy with the response when I called and needed service.

5 years ago

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Verified Customer

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Carolyn

I thought that I had bought the extended warranty for the roof and everything. I found out later that I didn't and then they wouldn't let me purchase until my year's up. My dryer quit working. They sent somebody out in the next day and they fixed it and that's great. They're very nice.

5 years ago

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Verified Customer

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Vicki Eugene, OR

They respond right away. They're a fair price, courteous, makes me feel valued as a customer. My stove burner stopped working so I called them and they sent someone out and determined that there was a problem. Came back and fixed it.

5 years ago

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Verified Customer

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Robert Phoenix, AZ

Just recenty our washing machine went out. They called a company to come out and fix it and they were here within three to four hours and were able to solve the problem. Both claims I've had were handled very quickly and efficiently.

5 years ago

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Verified Customer

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Deddra Duncan, OK

They call and check on us while waiting for service and make sure we were taken care of. We've used it several times. The central air and heat unit had a problem. The first technician couldn't do it so they sent me somebody that knew what they were doing. They're just very personal and very thorough with the customer care.

5 years ago

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Verified Customer

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Lonnie New Braunfels, TX

My garage door opener motor quit working and so I called and they sent a guy out. He ordered parts , the parts didn't fix it, so then they replaced it with a brand new one. When we file a claim, within an hour or two we have a fendor fixing us to a schedule for a repair.

5 years ago

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Verified Customer

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Lytia Atlanta, GA

I needed to use my warranty for my plumbing and they sent a technician out immediately and handled it. I also needed it to get service on my air conditioner and when they could not repair it they paid me a percentage to have it done.

5 years ago

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Verified Customer

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Judi Salem, OR

Customer service was very helpful and pleasant and no trouble with their responses at all. The last claim was our kitchen range. One of the burners wasn't working and the oven seemed to have a short in it and somebody came in the very same day back just a couple hours later and fix it no problem.

5 years ago

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Verified Customer

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Marna And Sal Pahrump, NV

I called about a claim and they had somebody here that same afternoon and fixed it. My air conditioner was making really loud grinding noises and I noticed that my utility bill had been going up so I called them and they sent somebody out and that was the end of the problem. He was very courteous, very kind, very fast.

5 years ago

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Verified Customer

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Charles Reno, NV

I just recently had a furnace problem so I called in and put in the claim. The contractor who did the work contacted me almost immediately. I was amazed at how fast they responded and came in and diagnosed the problem. I had to wait a couple days to get the necessary part and fix the problem. It was a good experience.

5 years ago

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Verified Customer

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Tim Maitland, FL

Any time I've had an issue, I've called them and they set it up and somebody always comes out. Most recently my dryer went out so they sent out an appliance person. The only issue is the appliance person couldn't fix it because it was an electrical issue. So I had to pay for two payments for the appliance guy and the electrician guy. But it was taken care of.

5 years ago

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Verified Customer

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Tennille Charlotte, NC

They've always responded to me in a short amount of time. They've answered my question and the service has been great that I've received. My garbage disposal was not working and they came out within forty-eight hours and ended up replacing the garbage disposal with no problem.

5 years ago

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Verified Customer

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Dorothy Gwynn Oak, MD

They always have someone to answer the call. They get workman expeditiously. I needed to get my washing machine repaired. I called it in and the next day they had someone here at the home. They had to order parts and the parts came in when they said. They came out and finished making the repair.

5 years ago

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Verified Customer

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Nancy

I'm able to get service quick--as quick as I could call somebody--and the follow through is always good. Usually come out to fix it like this last time the tech had to order a fan motor weight. He was able to pick one up locally and had it back to me that afternoon. Pretty good service record for me.

5 years ago

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Verified Customer

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Mary

They've already always been very prompt and anything we needed to have corrected in our appliances or fixed or replaced or anything so we've had in a long time and I've been very happy with them. Just recently, our oven went out and we called Choice Home Warranty and they are sending us a check to replace the cost of a new electric oven.

5 years ago

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Verified Customer

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Harry

I've always gotten support immediately, probably within hours of making a claim. We had no air conditioning, it was a couple weeks ago, and it was very hot and got a call right away. The gentleman came out the next day and he fixed the problem and everything was good. Prompt and complete service.

5 years ago

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Verified Customer

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Juan Stone Mountain, GA

When I filed a claim, I went online and within thirty minutes someone called me and they came out the next day. It was great service, great timing, and an excellent service guy. He was friendly, knew what he was doing, and didn't try to sell me anything extra, just fixed it.

5 years ago

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Verified Customer

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Judi Ocala, FL

My claim was handled in a timely manner. Within a couple of days it was all settled. I called the company and told what my problem was. They had somebody call me and then within two days it was taken care of. Quick and efficient.

5 years ago

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Verified Customer

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A La Vergne, TN

I used it today. For some reason my heating utin went out and I got a quick reply, very courteous, and it works for me. Customer service is great, very professional and caring. The guy who came out to service me was very knowledgeable and he knew exactly what was going on within five or ten minutes and he took care of it immediately.

5 years ago

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Verified Customer

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Ryan Birmingham, AL

There are multiple ways to schedule appointments and phone or email confirmations are good, they work really well. I had a leaking refrigerator that the water would not work and they sent out a technician. It took him a couple of visits but he got it fixed for me and it's working fine now.

5 years ago

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Sheryl

The first one was when the garbage disposal stopped working and I called and they sent somebody out the next day and they fixed it real fast. We had a little trouble with the first electric company they sent out but eventually they got the right people and got the job done and everything works perfect so they were good about sending someone else when the first service people didn't work out.

5 years ago

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Verified Customer

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Drucilla

WE've had really good luck with this. As soon as we call, someone takes care of us and they send one out in a reasonable length of time. One time our microwave quit working and it was the latch on the door. The gentleman came and fixed it in like five meniutes.

5 years ago

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Anonymous

They've always gotten back to me. As far actually covering things, it doesn't always do that. My latest claim was on a microwave built-in and the digital display was going out and they did send someone out. They said they couldn't replace it. The cost is going to be more than the microwave. They made me an offer that I already knew I couldn't replace the microwave for so I denied that. I did work with someone who was able to get me a little more, still not as much as I think it's going to cost to replace the microwave but I'mjust waiting for that check. It would have been nice if the check could come faster, I haven't seen it yet.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Verified Customer

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Thakor

Ten days back I saw this brownish kind of water coming out of my water heater and I called and Choice Home Warranty was good enough to arrange for somebody to come call me withing three days. It was timely and the technician who came knew what he was doing which was good to see.

5 years ago

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Pamela

They met my needs when I needed it and answered all my questions They were on point, they were back in a matter of minutes. Once we spoke I started receiving emails, after the email I got the service call and everything just went smooth.

5 years ago

Choice Home Warranty Reviews