Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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David Port Saint Lucie, FL

The folks that they sent out, that I've had them come out to fix not only my water heater, but I've had them come out to service plumbing in the past and everything else, they're very professional, and have been very good. They showed up on time, diagnosed the problem, and work with choice to get it addressed.

1 year ago

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Verified Customer

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Josephine Wilson, NC

I've used it once for my washing machine, the person came two days later and they fixed it. Since I've been with Choice Home I have had no problems with them. They always get somebody out within a day or so.

1 year ago

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Verified Customer

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Otis Manahawkin, NJ

They're reliable. I had two leaking faucets and I had two leaking showers. Choice Home Warranty fixed it in one day. It's one of the best warranties that I ever had in my life.

1 year ago

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Verified Customer

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Bala Plano, TX

So far the experience is good. A couple of times my heater went down, so I had to call an emergency line so they promptly attended to it and update the service order, so I got my heater problem fixed there in a matter of 2 to 3 days.

1 year ago

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Verified Customer

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Raymond West Palm Beach, FL

Very positive. My faucet wasn't working properly in the kitchen so I called for the plumber to come out and he changed the part that I needed, and it was working fine after that.

1 year ago

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Tony Rochester, NY

They don't even know I'm a customer. I keep getting emails from them wanting me to sign up for a policy, and I already have one. Yes, I have um, actually an emergency and I was informed that they do not handle emergencies. I had a broken thermostat that needed to be replace and so I had it replaced it on my own. Even though I did make that a claim, they got back to me about a week and 1/2 later. It is very hard to reach a human being to speak with, and when I do, they usually speak a foreign language that I sometimes cannot understand, and the emails are are not informative.

1 year ago

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Verified Customer

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Shivani Plano, TX

I just started and had a few conversations and they were excellent and very professional. I only had to use once for my air conditioning. The gentleman was very nice, he came, he did what he needed to do and left.

1 year ago

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Verified Customer

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Robert Minneapolis, MN

Quick service. The technician was thorough and he brought the parts back quickly and and all went very well. Once the dishwasher went down. They came within a couple of days. There was a pump that had to get replaced.

1 year ago

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Verified Customer

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Alan Houston, TX

I needed to use my warranty about a month ago for my garbage disposal that was not working and they came out within a couple of days and fixed it right away. It took less than 10 minutes for them to come by and fix it.

1 year ago

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Verified Customer

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Cathy Jones Haynesville, LA

I live in a rural area and every time I have filed a service request it has been filled by a very qualified service technician. Sometimes 2-3 hours away, but none the less, Choice has taken care of us!

1 year ago

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Verified Customer

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Teresa Thomas Wichita, KS

Did a great job very dependable This is i dont do surveys. I said what i wanted to say. Great company. Good people. I will submit one more time then i am done.why I don't do surveys. I am very happy with the company

1 year ago

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Verified Customer

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John Lubatti Waco, TX

I have used the home warranty a couple time and was willing to give 5 stars until this last time. I have been without a furnace for over a month. The initial problem was fixed within 2 weeks which is slow. But the furnace was leaking gas. When I had the gas company check my lines they found the lines were good and found the leak in the furnace and red tagged it. The warranty company would not accept the gas's utility as they were not a company they work with. Meanwhile while they are making me jump through hoops I have no heat!!

1 year ago

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Verified Customer

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Kyra davis Indianapolis, IN

Technicians are awesome. Came timely and fixed the issue/addressed the problem. Choice Warranty provided us gift cards to replace our microwave and dishwasher, but the cost of installation from the store is about what the gift cards equated to. It would make sense to pay the Choice Warranty Tech to come and install then pay close to $400 for installation. I appreciate the gift cards, but didn't think that I would be coming out of my pocket for installation costs

1 year ago

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Verified Customer

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Joan Short Hurst, TX

We are pleased with how Choice Warranty handled our claim. They were quick to response and schedule our appointment. The problem was addressed and fixed. Our service man was very respectful and courteous.

1 year ago Edited January 10, 2024

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Verified Customer

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Carol Vernon Spring Lake, MI

I have used them three times in the past 6 months for my refrigerator, freezer and furnace. Very satisfied with this Chase Home Warranty. Already recommended to family and friends. Well worth the money.

1 year ago

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Verified Customer

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Roger Barnes Wichita, KS

CN not talk to anyone who wants to know EVEN WANTS TO KNOW WHAT A MODEL NUMBER OR TYPE OF EQUIPMENT THEY ARE GOING TO WORK ON....POOR YOU SEND A TECHNICIAN OUT TO DO A JOB BLIND! Be considerate to those who make your service calls. Time is money for them. I have only great experience with technicians but your site needs to much more customer and Technician friendly.

1 year ago

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Verified Customer

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Betsy L Bissette Cary, NC

My problem reported with my ice maker not ejecting ice in my freezer is claim # 179837919. The technician arrived and replaced parts, sent a report to Choice to Home Warranty for additional parts needed to complete the work to fix my icemaker problem. I have contacted Choice home Warranty on this issue several time, especially when my credit card should have been charged the $45.00 copay and was charged $225.00. I have called several times to Choice Warranty and the The Sears AE technician assigned to fix my ice maker not ejecting ice problem broke the Flipper #WP2198633 at $22.15 while attempting my initial problem . have not received a resolution.

1 year ago

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Verified Customer

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Carol Harrison City, PA

We recently moved into a condo which had an issue with the refrigerator icemaker not working. The previous owners contacted CHW to fix it but the repair person did not come out on a timely basis and could not fix the problem. He ordered a part which was supposed to fix the issue but the second repair person could not come out until after we moved in. He said a panel was burnt out and the refrigerator could not be fixed and would need to be replaced. We contacted CHW to replace it and they said they could not replace it at all and only offered $1500 although the refrigerator cost over $4000 to replace. I tried to contact a manager to assist us but was not able to get through to anyone after many attempts.

1 year ago

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Anonymous

I had my washing machine go out and they put in a new panel. And they said there were no problems. My water heater wasn't covered unless it was just a repair. It wasn't covered for the fact that it was old. They didn't cover my garage door opener. I don't mind having a warranty, but I want to see all those things written out. I don't want to call them to find out that it is not covered.

1 year ago

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Verified Customer

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Anita Charlestin Bridgeport, CT

When you call, they're always there to answer you. They have very good customer service, they take their time to explain things and to talk to me. I appreciate that from them.

1 year ago

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Verified Customer

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Michele

I had to use my warranty for my air conditioner that had been giving me problems since the beginning of summer and I called twice for them to come out and send a technician. They stood behind their products and made sure that everything was right and everything was well.

1 year ago

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Verified Customer

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Shellie Tia Fredericksburg, VA

Recently I needed to repair my oven and refrigerators. And when the service technicians arrived, they arrived on time, they were courteous in both instances, but we ended up having to pay more for them to clean. When I call and actually speak to someone I don't have a favorable or positive experience. I have a better experience scheduling online.

1 year ago

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Verified Customer

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Zigirida N San Antonio, TX

I would highly recommend them. I had a dishwasher issue and within days I had someone there who fixed it on the spot with no problems and the company that was used was excellent. They've been very responsive.

1 year ago

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Verified Customer

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Michelle Henderson, NV

I would love to see a better, faster response to the problem. But other than that, the technicians that are showing up are good technicians. It took 3 days to get someone out when my toilet didn't stop running. Once they came out it was fixed and done. Overall, the experience is good.

1 year ago

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Verified Customer

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Reginald

They've been convenient, and they have a twenty hour window to hear from your contractor. I've had no problems with them. Aside from one time when I needed to call in a second time for a technician, they reach out.

1 year ago

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Verified Customer

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Bert Trabuco Canyon, CA

I'm happy so far. It's a good deal. I had a leaky toilet filler mechanism. I placed a claim online and the repair person was assigned that. They came a couple days later than I would have expected. It got taken care of quickly enough. I'm just annoyed with the nonstop emails telling my to sign up for a warranty that I already have.

1 year ago

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Verified Customer

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Kathy Fort Mitchell, AL

They are responsive and they are detailed in their explanation. It is impressive. I think the price can't be beat for the quality of service. The return on investment is well worth it for yourself and your property.

1 year ago

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Verified Customer

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James

I'm in the process of applying and it's not getting done. I called it in and a guy came out and he ordered parts. I had to go buy the parts myself and they still won't come out. They said they would contact me in 24 hours. I've never heard back so I am kind of disappointed right now. They say they're going to do something, but I'm not seeing the results yet. Some claims have been denied, and some have broken after the repair.

1 year ago

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Verified Customer

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Roger Cedar Creek, TX

I have a water heater that's gone bad in my house. I have had trouble calling in, they replied to the e-mail saying that this company will be out between these hours. That was yesterday and the technicians never showed. They stood me up. They didn't call. The time frame was from 7 to 11. They didn't call me till 1:45, to let me know they weren't coming. They said, well, how about if we come at 6:00 PM? I said, that's way too late. I had to have a friend let them in. They looked at the heater and they didn't speak English. She only spoke Spanish while they were in the house and they they looked at it for like 30 seconds. They never touched it. They just walked out. And the one guy walked to the car. The other one who said nothing, typed out some information on his phone and it must have been a translator because you showed it to him and he said. We're going to go back to the company and we're going to contact them and we'll hopefully see you in about 3 days. I'm still waiting for them to come back.

1 year ago

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Verified Customer

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Gwendalyn Rhome, TX

They have the best people that work for them. My last service technician was very professional, he was very caring, he was very considerate and he did a really great job and I'm really thankful.

1 year ago

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Michelle Scottsdale, AZ

I've just not had a good experience. My dryer was broken and it was over a week later that they got a someone out. I paid the $85 and a full week later I heard from them that they were going to replace the unit. They would pay $300.00 when it retails for three times that. After three conversations, they increased the amount because they said that the tech had listed it as a Maytag. It was significantly more expensive, but they said the amount will be in the form of a credit and will be available in four weeks. So ultimately for two months I'm without a dryer and the amount they will give me is only paying for a percentage of what it is going to cost in replacement.

1 year ago

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Verified Customer

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Michelle Troutman, NC

The last time I had to use my warranty, they came out right away. He was friendly, he got the part fixed immediately. It was a fabulous experience. The quality of service is kind of mixed. Sometimes it's amazing, sometimes it's not.

1 year ago

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Verified Customer

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Tallat Frisco, TX

I am very happy with them, they always took care of my problem. I never had any issue with that. And their rates are good. Their people are so friendly on customer care. I am very happy with them.

1 year ago

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Verified Customer

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Jennifer Huntersville, NC

It's just been very positive and people I've worked with have been professional. I've had to submit a claim twice on my furnace and I think they've responded well and in a timely manner.

1 year ago

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Verified Customer

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John Little Elm, TX

Within a day I had a response on when a contractor could arrive at my house and change out the parts that need to be fixed in my house. It's a great warranty company and it's worth the price.

1 year ago

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Verified Customer

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Corey Gilliland Cullman, AL

Excellent, professional and fast service unlike any home warranty service I had previously. Last home warranty company I had made me find my own technicians or wait weeks for a repair.

1 year ago

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Verified Customer

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Cora West Temple Hills, MD

My air conditioner was running the same time my heat was on. I knew I had a problem. I called the home warranty. And in less than a week, I was able to get a technician at my home. everything has been working every since.

1 year ago

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Dave Tarleton Island Heights, NJ

Had a Robles with an old forced hot air furnace. Need to be patient with the process it took a week to get the new part installed. To their credit they abided by the terms and I got my heat back for only the 65$ deductible. Was a 800 repair.

1 year ago

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Ginger Allgire Saint Petersburg, FL

I have had 2 times within a few months of each other I needed to use my warranty. Both times my claims were handled. My dissatisfaction has more to do with lack of communication and in the case of our water heater, an excessive wait time. Also, in that case we had to pay for additional piping materials. We did get a huge upgrade on the WH since ours was no longer available. All in all I am thankful we have it; it has more than paid for itself. I just really wish there was much better communication.

1 year ago

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Misty gray Athens, TN

Never had an issue until we moved to a new home. Since we have had nothing but crap service. Ac quit in summer took over a week to get a service repairman out,, he then had to return a second time to actually fix the issue he didn't fix on the first visit.. not to mention he was a pervert and sexually harassed me and i told CHW this and they still sent the same man back.Went 2 weeks without heat when the temps dropped before they sent someone out to fix that problem. This is the 3rd call this yr for an electrical problem the serviceman put a plate cover on the outlet and charged us the service fee and left. Issue is still ongoing.

1 year ago

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Robert Clemmons, NC

Recently we had no heat. It took four days to get a technician here and I realized it was close to a weekend, but it still took four days to get a technician here. And then he just looked at it and found the problem. They had to come back days later.

1 year ago

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Philip Seaford, NY

I had a leak in my toilet bowl and the repairman fixed it in one visit, very satisfactorily. The repairman was very friendly, very knowledgeable and I would recommend him again.

1 year ago

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Mary Aubrey, TX

They are not always real quick to respond. Choice sent someone out within four days for my refrigerator isssue, but I had to wait until the next week to get the part installed. When I contacted Choice back about it, they said the company said they didn't have an available installation date before then.

1 year ago

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Kenneth Hanover, PA

Better understanding from the Case Manager Sean W. A issue of uncertainty exist now b/c Case Manager Sean W was not willing to understand when the garbage disposal was replaced it damaged the dishwasher to unrepairable due the garbage disposal tech not connecting the dishwasher back to the garbage disposal correctly.

1 year ago Edited January 10, 2024

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Deb

The best professional subcontractor by far. No problem making a claim if it’s in your contract. This is my second home warranty company so far and I think I’ll keep Choice Home

1 year ago Edited June 7, 2024

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Kathy Barnhill Lubbock, TX

I had a main line plumbing stoppage (roots from neighbor's tree; I don't have trees). Would have given 5 stars if able to get service first business day. They were thorough, professional, and completely cleared the blockage for me.

1 year ago

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JEFFREY MALECKI Sunset Beach, NC

I have done claims online as well as phone call. It was very easy to issue a claim. The turnaround time for the contractor to reach out and schedule an appointment was done in 48 hours or less.

1 year ago Edited January 10, 2024

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Verified Customer

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Johnna Manning Catlettsburg, KY

My dishwasher is past 16 yrs old and the front panel went bad. It took a couple of weeks to get one, but the guy put it on and it works great. The only cost was the service charge. Was very pleased.

1 year ago

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Verified Customer

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Deborah Turner Chicago, IL

Although I have limited experience with using this company, so far the inspection & replacement of my washer has been an easy time. I did have to wait 3weeks for a voucher but that gave me time to research a replacement.

1 year ago

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Verified Customer

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Christopher K Rodney Orlando, FL

Choice Home Warranty is always quick to respond to any issue that may arise and have an technician out in a matter of a days. I feel very secure in knowing that my homes covered by a reliable company.

1 year ago

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