Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Maclyn And Carol Colleyville, TX

The last time I used them was for a hot water dispenser and they came out and checked what needed to be replaced and it was turned down. They said it's not covered, but if it wasn't covered I think they should not even send anybody out to struggle on the phone with it, save me 65 bucks. Physical service has kind of been all over the board, mostly good.

1 year ago

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Samuel And Jill Odessa, TX

They cover everything. I've had to use it my warranty three times this month. Three of my major appliances went out. One was fixed, the other one was denied because they said it was unusual usage of the appliance because we had an electrical outage and the dishwasher didn't come back on and I'm still waiting right now for my washer to be determined what they're going to give me a settlement or not.

1 year ago

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Anonymous San Antonio, TX

A few months ago, I was having problems with my air conditioner. The compressor was making a tremendous amount of noise. Choice had a guy out here but he said Choice won't fix that because it's just making noise. I live in a small neighborhood with 105 houses, retirement place for over 55, so the houses are pretty close together and I said this thing is making all this noise and it bothers my neighbor at night but Choice won't fix it, not for just making noise, so I was very disappointed in that.

1 year ago

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James Las Vegas, NV

I don't think it's great, but it's okay. Customer support is fine. We had to leave out house when the AC went out and they couldn't get anyone to us sooner. It was sweltering. But that wasn't really their fault.

1 year ago

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Jacqueline Decatur, GA

The only thing I don't like about Choice is when when you need something replaced in your home, you have to wait 30 days in order to receive a reimbursement check to get get your product. Once I call, I don't have any problems with speaking with someone, they get me back to the right person that I need to talk to to get my claim out.

1 year ago

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Marlin / Carolyn North Las Vegas, NV

The customer support has been excellent. We've had excellent service and with the people that they supplied us with as far as you know with our our warranty and it's been excellent.

1 year ago

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Ritu Cumming, GA

The services are good. I have had my dishwasher repaired once and it has worked ever since. One time I logged that wrong request and then they really charged me twice. If a customer is doing something wrong because of the system and the way it is designed to submit a cliam, the penalty should not come to the customer.

1 year ago

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Kevin & Sharon Fallbrook, CA

I had to use my warranty last month because my dishwasher broke. Within like a day or two they were contacting me and setting up a schedule for them to repair my dishwasher. They were a better fit for us for home warranty.

1 year ago

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Anonymous Severn, MD

They've been professional and have responded very quickly. My heat went out and and the very next day someone was here. They had to order a part, which took a couple of days, they still responded very quickly and ensured that I that my heater was fixed correctly. They've been very responsive when I've had to make a claim.

1 year ago

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John Coatesville, PA

I've had two claims. I'm still dealing with one right now, but the first one was pretty easy and people were helpful. There was no language barrier. Everything was pretty clear and concise.

1 year ago

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Smita Tarpon Springs, FL

Overall they are very successful. They have kept increasing the price even though they promised me that I am grandfathering the same price for life but they increase my price. That is disappointing.

1 year ago

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Alec Orlando, FL

I thought their prices were fair and their coverage was good. I've always been able to get help by calling. I just had to use it for my kitchen sink. It was mostly a positive experience, but I did have to pay out of pocket to get the faucet that we needed. But the sink wa repaired, and I'm happy about that.

1 year ago

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LINDA JIRDON Alton, IL

There's nothing to dislike about the company. The service was great. They sent a technician out within a few days. The technician was even great. Having them as my home warranty was the best choice.

1 year ago Edited January 10, 2024

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Anonymous Las Vegas, NV

They have always sent reputable technicians out to the house for my responses. This is the first time in about 5 claims that I've ever had difficulty. One of the technicians misinterpreted why my appliance went out and were denying it, so the company is talking to them to square it off.

1 year ago

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Anonymous Mason, OH

It's easy to file a claim. It's all digital and all communication, appointment and schedule are also online and shared over e-mail and text. The actual service providers are also pretty proactive and good in communication.

1 year ago

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John Ocala, FL

The company that did the work for me were quick about it. They came in and found the problem, and it only took another 2 days to get the part in and it was all finished. Fastest I've seen companies do it.

1 year ago

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Nelson Indianapolis, IN

I didn't actually talk to anybody directly, but their online process was super easy and I had an appointment confirmation within an hour even though I did it at 9:00 o'clock at night.

1 year ago

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Anonymous Joshua Tree, CA

It took them 4 days to get somebody here and we had a plumbing problem so we had to turn the water off. We couldn't take a shower, couldn't flush the toilet. Choice advertises 80% of our claims are responded to within 24 hours. Well, with me it took 4 days to fix the leak. The guy sat here for 2 hours, probably on the clock, waiting for Choice to okay. The quality of workmanship was first class and it got done and Choice paid the bill. So you got to be happy with that, I just wish it could have gotten done 2 days sooner.

1 year ago

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Mary Kay Duluth, GA

It was just a matter of a phone call and within just a short period of time I had a contractor call me and we set up an appointment and they fixed whatever it was I needed fixed.

1 year ago

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P. Inverness, FL

I had a toilet that wasn't flushing properly. So Choice sent a plumber over to take care of the problem, and he did. He did an excellent job in taking care of it. Very professional.

1 year ago

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Debbie Las Vegas, NV

We had 2 experiences that weren't so great, but the rest have been very good. One was when we called them to come to fix the washer which was recently 2 years old, all the guy did was look at it, say it wasn't covered and he left. That left a bad taste in my mouth, I thought that was awful. He didn't even check it out or anything. A few weeks ago our dishwasher got fixed and the person did a great job, that would be a good experience.

1 year ago

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Domenick And Mary Beth Newtown, CT

We had to fix the garage door and we called, they didn't call us back but they did make an appointment right away. The guy came out and then we needed it sooner so they were able to change it to sooner. The guy was great. He did everything he was supposed to do. He was very efficient and we had a good experience.

1 year ago

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Anonymous Cookeville, TN

I wouldn't go to nobody else. I would choose them again if I had to do it again because they listened to the customers. They got done what was needed done in an appropriate time.

1 year ago

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Harun And Yasemin Collierville, TN

I used them several times for a couple of plumber issues and they were responsive. It's easy, the website is user friendly, so you can make the claim and then follow up with them much easier. I like it.

1 year ago

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Sandra Click

It was easy to submit a request for plumbing service. The individual who responded was very efficient and resolved the problem. I was surprised the fee had risen from $75 to $100.

1 year ago Edited August 8, 2024

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Pravina & Nitin Monroe, NC

I called and very quickly, the technician called for the appointment and I got the e-mail about it. The technician came and fixed the fan that was making noise. It was a good experience, keep it up.

1 year ago

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Lewis Glen Burnie, MD

We had a problem with our microwave, called, got response right away. As soon as the technician came over, it was fixed. We had a very good experience with the technician and with the response we got for the repairs.

1 year ago

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Kristin Kansas City, KS

I had to use it recently to get my washer fixed and that was great. They came when they said they were going to, the washer was able to be repaired, and the technicians were really good

1 year ago

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Anonymous Daphne, AL

I left a voicemail or something, I don't remember, but they responded right away. They had a technician, a company coming out to our home just a few days later, so we are completely satisfied with it.

1 year ago

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Ken Casper, WY

I had an air conditioner problem last summer, they couldn't get anybody. That's why I had Choice Home Warranty to take care of it for me, so I wasn't very happy on that one. I had my oven go out here in January and again I am saying they didn't have anybody to do it. It's just kinda irritating to get that. If you want to do it yourself, why do I have the warranty. I could turn it in to get rebated, but I just didn't know that at the time. Then 2 days later I got an e-mail saying they'd come to be there the next day to fix it up. And they did, they did a good job.

1 year ago

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Cheril Great Falls, MT

They're very friendly and they try to be helpful, but they just don't seem to understand that Montana is a different state than the others and we're pretty widespread, so it's kind of difficult for them to respond to people and get people to come and visit with us, help us with our issues.

1 year ago

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Patricia Saint Paul, MN

I just recently used it for 2 things. My oven was not working correctly and the technician came out and got the part, got that replaced and I'm very happy with that. However, I also have a washer dryer stack and the washer started to leak and the technician came out and recommended that it be replaced but Choice said no, get the parts and fix it. So I waited for the parts to come in and the technician to come back and then when he came back he could not repair it because he couldn't get the old part out. Then Choice told me they would offer me so much money, which was about half of what it cost me to replace it. And they said I could talk to an agent to discuss it. But when I got around at that time to get the agent took another week because their appointments were all taken. So that was another week. And so I just spoke with the agent a couple of days ago and then she said, well you know, I just wanted to make sure that there's nothing that we're missing and she said we're well aware that you have a stacker unit. I thought maybe they thought I just had a washer because the amount they are offering is just enough to replace the washer, basically a very basic washer which is fine. But she said no, we're well aware it's a stacker, but she said we offer you the price that is wholesale. And I said, well, I can't get it for wholesale and and I said it's going to cost me twice what you're offering me. And she said, well, that's what it is, so I'm very unhappy with them, quite frankly because I was under the assumption they would either fix it or they would replace it. And they're not doing that.

1 year ago

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Anonymous East Saint Louis, IL

I got a response when I did call and had a question about service. I went online and I contacted Choice with my area of need and they contacted me and informed me of when a repair person would be out to my home.

1 year ago

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Gary Wichita, KS

2 weeks ago, my furnace went out. I called Choice Home Warranty and I had an immediate response from them. I'm extremely happy with them and will probably continue for many years to come.

1 year ago

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Karen Brick, NJ

They have always come through. In the beginning, I had a little trouble trying to get some someone to come here, but they've since improved that and overall their customer service, everything is much better now.

1 year ago

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Anonymous Chesapeake, VA

I think that they are more concerned with fixing a problem over and over again instead of just replacing it, which would save time as well as money. Overall, they fixed my refrigerator ice maker at least 3 to 4 times. Everything's been replaced, so we'll just see how long it'll last before I have to call them again and just have someone else come out to fix things instead of trying to replace the actual unit.

1 year ago

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Anonymous Sicklerville, NJ

I love Choice. I can't see people not having Choice. They respond, they take care of things for people, they care about their client, their customers. I'm very satisfied with them.

1 year ago

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James & Ruth Hampton, VA

They're always courteous and they get the job done. If you used to get all your appliances done at the same time, you just have to pay the one fee. Now they make you pay for each product.

1 year ago

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Karen Fayetteville, NC

They don't follow up with you and let you know when the repair people are going to be coming, and then all of a sudden these repair people just show up on your doorstep. That's kind of extremely inconvenient. And then I don't like the way they band-aid things, they don't fix it. It was a 22 year old central air conditioning unit they repaired. They replaced the coil, but then that overloaded on the other two parts. So that blew the coil. So then the next time they came out they replaced the coil and the other part, which would put a strain on the other part. So then all three things were blown and I was without air conditioning with my 80 year old parents for the hottest summer of 2020 or 2021. They did everything they could to not replace it, and I had to wind up replacing my air conditioning unit when they really should have. I wouldn't recommend Choice to anybody. I wouldn't recommend any home warranty program.

1 year ago

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Harold And Deborah Forney, TX

The contractors they have come out have been very professional. We were very pleased with them. The people representative were very knowledgeable and helpful in what we needed.

1 year ago

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Marino North Bay Village, FL

I needed an air conditioning fixed and whatever they were going to fix, they couldn't fix. They gave me a very good price for the value of the air conditioning so I could go ahead and buy a new one. I thought that was handled very well. I was very pleased with the amount of money they gave me for the air conditioning.

1 year ago

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Russell Brandon, MS

It's fairly simple to get online and get somebody out to take a look at the problem. Every once in a while, they'll send out somebody that just really doesn't know what he's doing. I think they need to do a little bit more research on who they're hiring.

1 year ago

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Robert Odem, TX

I had a refrigerator that was having an electronic issue, I called them and they were going to send somebody that afternoon, but the tech couldn't get to me. The next morning he was there on time and he fixed it.

1 year ago

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David Macungie, PA

Most of my issues have been covered. My furnace broke and they replaced the entire furnace. The trick to working with choice is that you have to understand how they accept or deny claims.

1 year ago

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Bob Harvey

They seemed to have a problem finding a technician but once they found one we were very pleased. He took time and resolved all our issues. We would not have minded the delay except it was for air conditioning and waiting was not ideal.

1 year ago Edited August 2, 2024

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Anonymous Yuma, AZ

This was the home warranty I could best afford. The one I used to have was American Home Shield and their prices just went over the hill. I had to have a plumber out, and they got everything done that they said they would.

1 year ago

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F. New Haven, CT

What they did, they did a good job. The last time I used my warranty, they wanted me to wait almost a week and I said no, I need it right away, so then they changed my date and then they came a couple of days later.

1 year ago

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Phillip Queen Anne, MD

It's more than paid for itself. We've had several claims and everything has been taken care of in a very timely manner, I'm very pleased. At the end of my 3 years I renewed the contract with them.

1 year ago

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Anonymous Dallas, TX

We've had one really good experience and one that didn't start out so good. We had an air conditioning problem, but it took him forever to get back to us and then if I remember, the guy changed the date a couple of times. And sometimes they just don't call back. The actual service on site when it is happening is good.

1 year ago

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Betty J Rhoades Stockbridge, GA

Everything that we have had something go wrong with it, y'all have just been right on the spot of getting someone out here and getting it fixed immediately. I'm very pleased with everything so far that has been done.

1 year ago

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