Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Charles Ellicott City, MD

I've used it twice--once for a garbage disposal and once for a gas furnase. Both times, the contractor was prompt in terms of what time he would be there and he fixed the problem. Sometimes we've had to wait a couple days before we get the service and in the case of times like a furnace, you're cold and want a quicker response.

5 years ago

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Verified Customer

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James Lehi, UT

They were excellent, timely service and we enjoyed the experience. Our clothes dryer wasn't working so we called and they sent out a technician who went through the system, found it, and fixed it. We have full coverage and know that if we have any problems that they will respond quickly and get someone out here to take a look at it.

5 years ago

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Verified Customer

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Frances Memphis, TN

They've very respectful. Like, one time, I didn't do it exactly correctly and if you don't watch it you could make the same claim more than once. I called them and it was easily corrected and they were very helpful on the phone. They are receptive and take care of your needs when you call.

5 years ago

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Verified Customer

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Natalie Largo, FL

I never had a problem and the contractors they sent out were top notch. I had a clog in my sink and they were out immediately, within 24 hours or so. They were pleasant and got rid of the clogs. To me, you went above and beyond what others would have done. Everything was fast and efficient.

5 years ago

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Verified Customer

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Paula Norman, OK

They are always out here when they say they're going to be out here and they did a good job. My dryer went out and they sent somebody out in a couple of days. They always call you back and let you know of the appointments and stuff.

5 years ago

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Verified Customer

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John Naples, FL

They are very quick to assign a service provider and that service provider within the next 8 to 12 hours contacts and sets up an appointment. We had a repair that was required. We contacted them on Sunday and then someone from the plubmer made an appointment and came in on Monday and took care of the leak. Quality and responsiveness.

5 years ago

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Verified Customer

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Barbara Columbia, SC

I had a water problem with the toilet and we had all water off to the house and they came even on the weekend. It was wonderful. It all depends on who they send, but the people that they send tend to be honest and to be higher quality than what they used to be.

5 years ago

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Verified Customer

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Jeffrey Middle Island, NY

My washing machine was making noise. I called, they came down. Nothing was broken. This is not a machine, he cleaned it up and everything is okay. He was very polite, knowledgeable, courteous, and he did the job completely and quick.

5 years ago

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Verified Customer

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Sylvia

Had problem with plumbing & Choice took care of it. The plumbing was not done right the first time & after 4 calls from Choice the company fixed it. Apparentlythe plumbers did do it right the first time Still there’s still a leak. But thanks to Choice it was properly done finally

6 years ago

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Verified Customer

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B.Palmer

They are quick and efficient you call them with whatever is wrong they will do there best to have someone out by the next day to have your problem taken care of.The yearly fee you pay for coverage is very reasonable for the coverage you have.

6 years ago

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Verified Customer

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Andy Britt

Overall on the small items there is no problem. However these items causes problems in trying to get repairs. My inside unit was 33 years old and the company advised them it was just worn out and to no avail claim denied. On the small items your are great and response is quick.wever on the items such as air conditioning and associated components there is a major problem getting these items it is

6 years ago

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Verified Customer

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Jay

I think the process of getting a provider to do the specific job at a customers home should be altered. When the contractor arrives, they have to call in to CHW for authorization. I understand that but oftentimes they are in the phone with a CHW agent for entirely too long.Also, In my case, CHW has set up appointments with contractors who never showed up during the suggested window. On 2 occasions i waited in my house for a total of six hours and both times no one showed up. Of course, the fault lies primarily with the contractor but when I asked to eventually have the service fee waived because of this huge inconvenience, CHW didn’t make good on that. Apparently, my time wasn’t worth the $45 service fee when I eventually received service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Gerald & Kywanda

Sometimes it's hard to get ahold of the right person that you need to talk to if you have a problem. I needed a plumber and they told me it was going to be over a week before I could get someone out there and I ended up having to get a plumber to come because they told me they could not get one.

6 years ago

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Verified Customer

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James

They are knoweldgeable, friendly, and professional. The repair person came out and he was outfitted with his mask because of the virus and he came in and inspected the appliance and told me what was wrong and what needed to be done. Then he had the parts and he repaired it and was on his way. They are very responsive and prompt.

6 years ago

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Verified Customer

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Rose

They were very pleasant and got right on things and had somebody out here. I was having problems with my dryer so I just called them and told them what the problem was and within an hour they had already had an appointment for somebody to come out here the next day.

6 years ago

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Verified Customer

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Dan

The response has been excellent. About a month ago our heater didn't come on. We called in right away and he came out and was able to actually fix it without any further incurrence of any kind of cost to us. I would definitely recommend it.

6 years ago

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Verified Customer

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Anonymous

I just used it recently. My oven quit working so I called him up and he sent somebody out to assess the damage and then they figured out what it was and the guy came back and fixed it. The company they sent out were very good good and professional. I like the customer service rep I talked to that offered me another discount that I was unaware of.

6 years ago

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Verified Customer

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Billy

The quality of the people that you sent out to fix the appliances are just great. I had a time where I used my warranty on my hot water heater and the gentleman called and came out and fixed the hot water heater. He was a total gentleman, verry well dressed with his uniform clean and everything.

6 years ago

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Verified Customer

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Sandra

They're great at what they do. We had a broken pool pump. They came out the very next day and replaced it and it's running beautiful. No noise. The servicement wer really great, very polite and knew what they were doing. Got the job done quick.

6 years ago

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Verified Customer

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Jewelery

I think it's a good value. I'm paying a lower price than I was with my former home warranty company and I feel like I'm getting the same value. They are very responsive to the needs of the customers. My oven wouldn't turn on and they sent someone out to repair my oven.

6 years ago

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Verified Customer

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Quentin

They seem to respond pretty quick and they communicate effectively. We used the warranty for a plumbing issue we had at home in my sink. The response time is pretty efficeiently done and the communication between the vendor and the customer is good.

6 years ago

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Verified Customer

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Anonymous

They're very responsive. They have good people and they're always available. One of our toilets stopped functioning and my policy did cover part of the cost that repaired it. I was very pleased. Excellent quality workmanship and responsiveness.

6 years ago

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Verified Customer

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Kelly

They follow through. They set up the appointments, they sent the repairman, the repairman came and did his thing and all it cost me is 45 bucks so can't go wrong there. I've had my air conditioner fixed. I've had my plumbing issue fixed, and now my drier so three things in one year after having a policy for five years.

6 years ago

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Verified Customer

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Daniel

Every time I've had to use them they came through and kept me up to date.My washer stopped working and I called and they said no problem and I think within one or two days they had me scheduled for repair. The technicians and everybody were so knowledgeable.

6 years ago

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Verified Customer

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Jessyca

We actually filled out the claim yesterday to have someone come and look at our air-conditioning and they're coming out tomorrow so it's pretty fast and efficient. They provide a convenient method to file claims via online or email or through their portal. They're fast and efficient.

6 years ago

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Verified Customer

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Denise

Technicians are always professional and quick. The last time I used it was for a toilet that needed to be fixed and it was actually during all of this stuff going on and they came out and were very professional and it was great. Customer service usually answer, I don't have to wait long, and I get somebody out at the house within a couple days.

6 years ago

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Verified Customer

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Wayne And Rebecca

They came out here quick and got it all taken care of. Good response time. Last week I was having problems with my air condition. I put it on the internet on Sunday, the repairman was out here on Monday so ti turned out pretty good.

6 years ago

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Verified Customer

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Defonte

Just recently needed to use my warranty. My washing machine was leaking and it leaked all over the floor. It was somewhat an emergency for me but it was the first week of the pandemic and the website was shut down. I contacted them and immediately got a response and same day had an appointment.

6 years ago

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Verified Customer

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Paula

My water heater broke and water was flowing everywhere and I called, hoping that I could get it replaced. That was the one time I was very diappointed because it was not covered and was quite expensive. It says it doesn't replace the tank, only replaces the bowls, so I wasn't really happy with that outcome. I've had two other positive experiences. One was my garbage disposal being replaced and the other was my garage door opener being replaced. THe people they sent out were professional and the folks I spoke to in the claims department were very helpful and professional also.

6 years ago

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Verified Customer

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Judy

They are quick getting service. I just have to pay seventy-five dollars for a routines is a lot cheaper than having to actually pay separate hundred dollars for the merchandise that I would have to purchase. Very quick to get to my needs.

6 years ago

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Verified Customer

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Louevelyn

Some of the other companies you gotta go through a lot of hassle to get claim service. I just tell them what the problem was and they take care of it immediately. I had an old microwave that stopped working and they sent somebody out and he got it fixed in about 25 minutes and that was it. He was very polite.

6 years ago

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Verified Customer

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Irven

Everything I need, they have been there for me. They respond back to you and follow up with you and make sure that the company they send to do work for you did a good job. I called Choice Home Warranty with an issue and they sent somebody out within two days.

6 years ago

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Verified Customer

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Frank

I had no problems getting help. We had trouble with our heater clicking off so I called in and someone called me back very soon and they made an appointment. The service gentleman that came out was very accommodating and courteous and kind and explained everything in detail.

6 years ago

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Verified Customer

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Sherrita Morris-Berry Jonesboro, GA

Prompt, excellent customer service! I called CHW and they immediatedly connected me to a provider in my area. I received a call within less than an hour confirming the appointment for that same day! I was so pleased. The technician came in and completed the job with ease. Thanks Choice Home Warranty! You rock!

6 years ago

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Verified Customer

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Kenneth

The most reasonably priced home warranty. We used Choice Home Warranty for the first time after 3 years and were very satiisfied. I didn't have to go through a lot to get someone on the phone or get someone over to the house. When our 20-year old microwave broke, they said it wasn't worth fixing so they gave us a new one and it was okay.

6 years ago

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Verified Customer

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James Barney Lakeland, FL

They came and saw the problem with the a/c. Told us what was wrong with it. Then they repaired it right away and stayed until the temp. had come down to make sure everything was working properly. Very polite and good worker!

6 years ago

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Verified Customer

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Marianne Eureka, MO

Water heater quit working day before taking possession. Could tell there was corrosing on it since home inspection. Called Choic Warranty who had a plumber inspect it the next day. Had a new water heater within the week. Thank you.

6 years ago

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Verified Customer

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Anonymous

The garbage disposal started leaking and we called and reported it. We got a reply back the next day and they weren't able to come out when they said they were going to but they called and explained what happened and made a follow-up appointment. Then they came out at the follow-up appointment and replaced the garbage disposal.

6 years ago

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Verified Customer

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Sayeed

Any concerns I have they answer. I don't have any complaints with the customer service desk. I had a problem with the outlets in my rental property. That same day they got back to me and the next day he fixed the problem. So it's pretty quick prompt response.

6 years ago

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Verified Customer

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Anonymous

My air conditioner was making a lot of noise. I called in to Choice and I put in a complaint. The very next day a technician came to check out the air conditioner and they found that the motor had blown out. He was back the following Tuesday and they repaired the conditioner.

6 years ago

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Verified Customer

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Patricia

Last year I needed to use my warranty because my air conditioner wasn't running correctly. They sent out some buy and I don't even know that he really paid attention to what I was saying. Because it was towards the end of the summer I didn't worry about it too much but I paid sixty dollars basically for nothing becasue the guy did nothing. And next time I called again, same issue, the guy that came out this time actually listed to me and I explained to him what was going on and he said we needed to replace the fan.

6 years ago

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Verified Customer

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Toni

I've had reliable and speedy service. Most recently our freezer and garage went out and we really needed it fixed quickly. I hopped online, I submitted a claim. They emailed me back probably within a couple of hours and said that somebody was going to be there the next day. Somebody was there within two days and within a week it was repaired for the sixty dollar fee. So it's awesome.

6 years ago

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Verified Customer

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Jie

Customer service is very patient. The first experience, they couldn't find a contractor so it was delayed a couple days but after the first two years, they always come and get contractors to be on the job so the turnaround is much better than before.

6 years ago

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Verified Customer

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Jonny

It's a little frustrating sometimes with trying to get through the extensive menus on the phone. It seems to be pretty standard with most organizations, but it just takes a long time sometimes to get through to talk to the person. Usually within the next day after I called in for a service, they respond with a service technician in the area. Sometimes these service technicians take a little long to get out to you.

6 years ago

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Verified Customer

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Jeanne

Any time I have ever had to call, they returned the call right away. I didn't have to call back or wait, it was like right away they paid attention to what I needed. If they can't fix an appliance then you get a new one. Ther prices are fiar, the workers they send out to do the job have been really professional.

6 years ago

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Verified Customer

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Linda

Anytime I go online to put in a claim, they've replied right back to me. They get someone out here quickly. The individuals have always been nice, professional. I think one time, Choice did not pay for the repair but it was understandable.

6 years ago

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Verified Customer

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Ralph

Last week I had a garbage disposal go bad. They set up a contractor for me, which was about a week out. Contractor showed up and replaced it without question. Customer support is very responsive. It usually doesn't take very long after I submitted a request to get a response with a contractor already notified.

6 years ago

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Verified Customer

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William R

The first time I had someone come out and they didn't fix it right. I don't use it that often so when I did use it, it was like thirty-five days after this guy came down and fix it so I had to call and have to come back out. Of course it was thirty days after so I had to pay forty-five dollars again.That's the only argument I have. But overall I'm very pleasd with Choice. I'm pleased with the value I get.

6 years ago

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Verified Customer

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Susan

I had a problem about three weeks ago. I had a leaky faucet in the master bathroom. Every plumber I called, nobody was available. I called choice and they had somebody here within three hours and they fixed it. They get somebody here as quickly as possible.

6 years ago

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Verified Customer

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Yvette

Sure recently I had a water heater issue it took awhile to kind of get to the bottom of what was going on but what we did in the matter was resolved and In a pretty timely manner again it took a little bit of back and forth because I couldn't quite identify the issue but once it was done and the issue was resolved.

6 years ago

Choice Home Warranty Reviews