Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Ruth Alexandria, IN

I've already saved money, even though I've made a few payments and they've got the problem fixed and it's just really amazing. I called in and wanted some information on a contract and they told me exactly what all is covered.

4 years ago

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Verified Customer

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Stephen Tulsa, OK

They responded immediately to what I needed them for. Recently with the plumbing I was wondering how it was gonna play out, how quick I was gonna get it fixed and it was immediately they had to put it in the request they provided the information of who will be contacting me and it was very quick and fast so I'm very happy with the service. In my experience they keep their word and they don't try to dodge a bullet. If you have a problem they respond immediately to it so I am glad I have it.

4 years ago

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Verified Customer

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Donnie Westchester, IL

Sometimes there's a delay or sometimes the contractor who is doing the job cancelled. I had a plumbing issue that was denied because I guess the bathtub apparently wasn't covered in the premium warranty, but I did have a good experience with them another time. The microwave that wasn't working and they gave me a program and purchased another one. There was a dishwasher issue and they sent a tech out. He fixed the problem and haven't had any more of it.

4 years ago

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Verified Customer

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Carol Jupiter, FL

They make it very easy for a homeowner to make that one call and get somebody who is professional and can address the problem. With Choice Home Warranty it's one call and they dispatch the appropriate person with the appropriate knowledge to fix the problem and that's why we even invested in the warranty to begin with.The calls are answered quickly and promptly, the information is taken down correctly and we get a call back and service typically within a day, sometimes next day so that's good service.

4 years ago

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Verified Customer

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Anonymous Big Stone Gap, VA

Everything's been positive so far. My washing machine had a leaked and they fixed it, but a couple of weeks later it started leaking again so they sent a technician down to look at it again and ordered part for it and I wasn't charged a second time.

4 years ago

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Verified Customer

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Charles Pahrump, NV

Had some plumbing problems and they responded right away, the technician called to confirm he could come out a day early, came out a day early fixed the problem. Very responsive on the calls. We've had good luck with technicians as we needed them with no problems and fast, courteous service.

4 years ago

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Verified Customer

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Jeff Carter Wright City, MO

Not many contactors that we have spoken to like to deal with Choice. They say it takes to long to get paid. So it then makes it hard to find a good contactor. Luckily we live in a smaller town and know people that have family members that we can call directly and let them know we are filing a claim so they can accept it. Also they raised their deductible price a lot for no reason and no one can really tell me why. All of these home warranties are kind of the same. They are nice to have so you're not out of thousands of dollars for a major repair. But don't be fooled if you think the work is going to be done right away.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Verified Customer

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William P Goold Boise, ID

Communication challenges. Repair scheduled but the only one who knew the scheduled date and time for repair was me. The repair company didn't receive any info until I called them and asked why they did not show up. They advised there was no communication from Best. They finally arrived and did a great job of determining the problem, any repairs were made to my relief and satisfaction.

4 years ago

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Verified Customer

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Teri Dean Pleasant Hill, IA

Both experiences that I have needed to use Choice Warranty was easy and the issue was resolved fairly quickly in today's times of everything taking a bit longer. Vendors were professional, friendly, and got the job done quickly upon arrival. Have not needed a call back. Thanks Choice Warranty for making stressful situations less so.

4 years ago

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Verified Customer

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Bill Phoenix, AZ

When I call them, night or day, they get a service man here as soon as possible. I am very confident with them. They always come through. I have no regrets. I got a new microwave installed. It looks great. It only cost me a hundred dollars.

4 years ago

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Verified Customer

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Marie Liverpool, NY

Tried it for a year and it worked pretty well so I decided to stay with them for three more years. Every time I call, they are pretty good. The people are professional and friendly. They know what they are doing and get it done. They are very good. It would be nice if they checked when we were available before they made the appointment.

4 years ago

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Verified Customer

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Stacy Woodbridge, VA

They’re very easy to get ahold of. The staff is pleasant. They want to work with you. When they gave me a company I didn’t like, I called them and they gave me a new one I did like. It was very easy and painless. The technician was amazing.

4 years ago

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Verified Customer

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Kenneth Rome, GA

I’ve had good experiences. They did try to find me a plumber and when they couldn’t, they let me have choice of plumbers and I they would reimbursed me the money but I chose to wait for them to find me someone. They have sent wonderful people to my home. I’ve had no problems.

4 years ago

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Verified Customer

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Dominick Lady Lake, FL

Used the warranty when the stove and dishwasher went out and on the washing machine and air conditioner. They have been pretty stand up people. They take care of business. I am very happy with them. I have nothing bad to say. They are a good company. The people are pretty knowledgeable.

4 years ago

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Verified Customer

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Richard Camdenton, MO

My real estate agent referred me to them. I have had to claims. The first was handled very well. The second was not so good. it was for the electricity. The fridge was affected and a few other things. They couldn’t seem to find anyone to get it done so they offered me a reimbursement for it. It was a little but cumbersome. I didn’t bother. I just paid the electrician directly.

4 years ago

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Verified Customer

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Anonymous Celina, TX

They were quick to respond to our maintenance request. We had a problem with the washer and they contacted me within 24 hours of filing a claim. I have been basically satisfied. The deductible is reasonable compared to other companies.

4 years ago

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Verified Customer

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Angela Geneva, NY

Choice Warranty is the best option for me as I am a first time house buyer. I wanted everything protected. Unfortunately is took them almost a week to find someone to fix my furnace and we were without heat for that time. I was glad they finally found someone who could fix it that day.

4 years ago

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Verified Customer

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Lisa Thomson, GA

Contractors they provide are excellent. The customer service and return calls were also excellent. They’ve exceeded my expectations. They were able to pull all the information I needed for service in my area. It was rapid turn around for my plumbing issue.

4 years ago

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Verified Customer

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Anonymous Melbourne, FL

Customer support is very courteous and get someone to help right away. I had my ice maker replaced. They came out the next day but we had to wait for some parts to be shipped. I didn’t have to wait long. They couldn’t fix my washing machine a couple of years ago but they gave me money towards a new one.

4 years ago

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Verified Customer

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Michelle Norfolk, VA

My coworkers told me how good they are. I was very impress with them when I needed help with my sink. Within a few minutes of putting in the claim, they called me back with an appointment the next. The plumber came in the time frame.

4 years ago

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Verified Customer

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Sally Edinburg, TX

Overall it is very good based on the three different claims I’ve done with them. I had my dyer stop heating and they got it replaced. They are very pleasant. Their tone is awesome. They are very helpful. My problem was resolved in a timely manner.

4 years ago

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Verified Customer

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Daniel And Elizabeth Phoenix, AZ

I wanted the most liberal coverage that I could find and I chose Choice. They’re timeless with their responses. I’ve used my warranty twice. Once for the garage door and another time for the heater. The service was high quality.

4 years ago

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Verified Customer

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Gail Fort Myers, FL

About three or weeks ago I used my warranty for my dryer and stove. You are supposed to pay the sixty five dollar service fee for each appliance but they waived the fee for one of the products and only charged me sixty five dollars for both products. They came right away. They fixed the dryer right away and was very helpful. The stove couldn’t be fixed because the part was discontinued.

4 years ago

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Verified Customer

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Virginia Greensboro, NC

If they say they are going to do something, they get someone in two or three days. The contractors are very capable and very polite. They are people oriented contractors. The contractor they sent to help me with my bathroom gave some pointers.

4 years ago

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Verified Customer

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Kenneth Marion, AR

I made a claim, they were very quick to get service technician here. The service technician took care of my problem very quickly and effectively and my dryer was working again with in twenty minutes of his arrival. Very positive experience.

4 years ago

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Verified Customer

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Lance Kissimmee, FL

I have no problems and I am very happy. I've used it several times and I call and they take the information and I usually get someone called the next day. I did my research and I found that it was the best qualified and Choice has been great

4 years ago

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Verified Customer

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P Baltimore, MD

A hot water heater had cut off and they came and repaired it but it took almost four days to get it repaired frome the initial call to actually getting a service. It felt too long for an important thing like a water heater. It seems like the best option compared to the other companies for what they covered and the monthly premiums

4 years ago

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Verified Customer

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Toni Orlando, FL

My garbage disposal was was broken and I thought it was the dishwasher because the water was coming through the dishwasher. I called up initially and when they got out here it wasn't insist washer and I was told I have to pay to service fee. They repaired the garbage disposal and I've had no problems since.

4 years ago

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Verified Customer

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Shawanna Brownsburg, IN

I've had to replace my dryer and they offered a gift card to purchase my own and it wouldn't delay the amount of time to get a replacement it was nowhere near enough. I still paid out of my pocket six hundred dollars for the same dryer. I was really dissatisfied about that because my other home warranty was just replaced dollar to dollar. I've had some good interaction with the costumer service reps and then I've had some not favorable interactions with them.

4 years ago

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Verified Customer

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Howard Staten Island, NY

They cover everything that happens in my house that need covering, plumbing, ductwork, my television, refrigerator, and appliances. They respond quickly and they assigned work to people in a timely fashion. It was wonderful deal. They were very responsive. Excellent value.

4 years ago

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Verified Customer

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Terry Sun City, AZ

They were very supportive and answered my questions. Last month my fan wasn't working so I called and two days later they came and it was a good experience. They saved me from buying an whole new fan. I know they're reliable so I will use them again.

4 years ago

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Verified Customer

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Jean Coolidge, AZ

They've kept in contact and provided a repair person very quickly. My furnace quit and it was very cold and it took them two days to find someone to come and fix it. He came on me scheduled time, did the work promptly and very efficiently and so I had heat. I'm quite satisfied.

4 years ago

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Verified Customer

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Martine West Jordan, UT

I had a leaking gas valve on my furnace a couple of months ago. They had someone sent within a couple of days. He fixed it but had to get permission because it was expensive and they approved it and it was repaired. It was seamless. I haven't really dealt with costumer service I just do everything online.

4 years ago

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Verified Customer

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Viswanathan Subbaratnam Indian Rocks Beach, FL

Choice home warranty response is super fast even if the service request is made on line.If they are not able to get a repairman in your local area they give you the flexibility of choosing your repairman on your area.This is indeed an excellent customer service

4 years ago

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Verified Customer

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Susan Hassan

We have used Choice Warranty several times now and they are quick to respond and tackle our issues. We are glad we bought the policy. They replaced our AC with a Lennox, which is one of the best. They are back to service it and in a few days check our noisy dryer. Thanks Choice.

4 years ago Edited January 10, 2024

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Verified Customer

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Carey Vierthaler Morton Grove, IL

The response time when I in my claims is very quick. If there's any delay it is usually due to who gets contracted out to take care of the claim. The price and copay are very good. The people I have spoke with are always very friendly and helpful.

4 years ago

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Verified Customer

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Angela Gillam Montville, NJ

Heating /ac unit was not blowing heat into the house. I was scared to find out what was wrong with it. Then I remembered we have a warranty. I'm so glad I called. They were out within 24 hours and the job was quick. Very pleased.

4 years ago

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Verified Customer

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Bertha Golden-Kanous Northbrook, IL

For the most part, they were really a 5, the last call I had was more like a 2. It was a plumbing job. I was really disappointed with the guy who did the job. Total of $115 to do the job for a plastic faucet. My water pressure is half of what it was and the faucet is noisy. It has a stopper on it, but was never hooked up.

4 years ago

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Verified Customer

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Amy B. Odessa, TX

This company has the fastest response time I have ever had in a home warranty company. The repair technician is scheduled the same day or next day from the claim being initiated, and the repairs are completed quickly. They are really good about calling and following up if there are any questions also.

4 years ago

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Verified Customer

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Kathy Goldsboro, NC

I was unsatisfied with my previous company. Choice covers a lot more than that company. Their responsiveness is also better. I had a technician out the next day when my pump went out on my jetted tub. It was hard to find the part because it is older. The company they used was very good and customer service oriented.

4 years ago

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Verified Customer

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Shydia North East, MD

Most of the time I've called I've always gotten through, it's just been a few times that I have had issues with one. My refrigerator had a problem and somebody came right out that Monday and fixed it and I didn't have any issues. Excellent server period.

4 years ago

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Verified Customer

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The vans Hempstead, TX

I recommend it to anybody that has a home because it's fantastic. It would cost a whole lot more money for me to have the repairs done compared to the forty five dollars I have to give them. Customer support takes care of the claims right away.

4 years ago

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Verified Customer

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Luther Black Lancaster, KY

I've had to use the warranty for my hot water heater started leaking. I called Choice and they had a plumber out here the next day and three days later I had a hot water heater. The plumber was very polite, very efficient and fast working.

4 years ago

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Verified Customer

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Walter Crowley, LA

Always quick to respond and get someone here when something breaks down. It is very important to have everything up and running. It is not costing me a fortune. Recently they fixed my dryer when it was not spinning. It was fixed within 14 minutes.

4 years ago

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A Syracuse, NY

I am retired so I don’t have a lot money so it would be nice if it were more like 50 dollars. I appreciate that they keep me informed about when the service person is coming and if there is a delay. I don’t have to wait around waiting for an answer.

4 years ago

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Deborah Miles Gretna, LA

Because of the last guy the manger in the Florida office he was so kind thougtful,kind patience extremely helpful I can't remember his name I tried to say thanks but he was satisfied by helping to resolve.my issues hats off such a great and wonderful person

4 years ago

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Verified Customer

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Zelta O'Grady Fort Worth, TX

Our CHW Technician, Mr. Andrew with GBP is a wonderful techictian and has tried to finish the repairs on time. there have been several delaies due to CHW approving parts, ordered parts coming in and weather, but we are slowly getting all of the repairs toward the end of the list.

4 years ago

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Verified Customer

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Mary Berglund Largo, FL

I have asked to use the warranty on three different service calls in about a month to six weeks. Every single time it's been a pleasant experience with prompt response. I highly recommend the service and it has been really well worth the money spent and then savings I've had.

4 years ago

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Verified Customer

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Glenda Fowler Chadbourn, NC

CW found a repairman within a short time of my call. The company was professional in all their dealings with me. The repair took three weeks to complete, but a part had to be ordered and that takes time. Everyone was very helpful.

4 years ago

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Verified Customer

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Micheal Wallace Raeford, NC

This is my second home warranty company and I could not be happier. The service request system is easy to use online and the customer service has been very friendly and helpful when I had to reach out. I am very happy with Choice Home Warranty and hope to continue to use them for years.

4 years ago

Choice Home Warranty Reviews