Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Donovan Edwards

So far I love everything about the company and service EXCEPT having to pay a separate co-pay on each appliance, even when it's the same guy talking to my wife about servicing additional appliances as he was repairing the leaking clothes washing machine. That was not the policy with our previous home warranty company, but I am still glad we switched to Choice.

8 months ago Edited March 26, 2024

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Sharon

This is a new policy so I don’t know the experience yet of service calls an actual customer service, but my sales rep was excellent. Very patient answered all my questions and gave me the best deal that he could that I appreciate.

8 months ago

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candlediva4u Owings Mills, MD

He was on time; courteous; friendly; efficient; fast; knowledgeable; and made sure that I understood exactly what the probable was and what he did to correct it. He gave me suggestions on how to use my dishwasher going forward to get the most out of it.

8 months ago

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bnjfrancis1 Allen Park, MI

Have used my warranty a few times, once for a furnace issue and a garage door opener and have been happy. It took longer than I thought to get someone out for my garage door but the company and service guy that came out was great.

8 months ago Edited March 5, 2024

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Upendra

Some of them work out nicely, but some of them don't. So there's unpredictability to it. There are times where customer support may be good, but the person who they've asked to do a piece of work, the workman, he or she might not be good. A good experience was when the air conditioner was not working, the person went there and switched the broken component and everything was working just fine.

11 months ago

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Joe

Overall, it's been a really good experience. We've only had to use it once and hope we don't have to use it a lot. We have a dishwasher issue. The appointment was set, the folks came out and they had to order a couple of parts. So they're coming out next week to fix it. But they were prompt, time wise, and very nice. It's not fixed yet, but that will happen next week.

11 months ago

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Anonymous

They're very trustworthy. Customer service has been very, very good. They respond quickly and diligently in taking care of whatever my problem has been. They jumped right on whatever it was- ordered any part or whatever. The only thing is that they're just too expensive.

11 months ago

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Anonymous

I like Choice Warranty. But sometimes I think it's up to me to make the decision about the people that they hire, if I'm going to use them or not, because it varies sometimes. Sometimes they send out some good people and then other times, I don't know where they get these people from.

11 months ago

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James

They were excellent. They answered all of my questions and they were very well informed. Everything they told me has proven to be true. So I made a great choice in choosing Choice.

11 months ago

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Byron Berlin, MD

Tech, contact us on Thursday the day we called Choice. He gave us a Monday appointment which my wife was not thrilled about, late Thursday night he called us to tell us he could be there Friday morning my wife was delighted. He came in assessed the problem. Fix the belt in a matter of minutes and it was gone.

1 year ago

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Sheryl

I haven't had very good experiences with them. I've waited for a long time to get responses, and most of the time that I requested help, they sent me a text or an e-mail after a few days saying I can hire my own technician and they will reimburse, but if I had my own technicians, I wouldn't need Choice.

1 year ago Edited November 8, 2023

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Larry D Johnson Hephzibah, GA

The time and service was 100% top of the line, I could have not asked for better service and cost savings off the chart, only the best, Choice contact rep. stayed in touch from start to finish.

1 year ago

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Don G

Service was great. The renewal price jumped up, so shopped around. When I said I was leaving, offered same price as before, but it was too late. Would have stayed if not increased price in the first place. Don

1 year ago

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Brandon Dallas, TX

A little disappointed that a claim for an old leaking water heater that had to be replaced was denied due to not going thru “proper” channels. The apartment would have flooded so we had a new unit installed ASAP. The customer service reps were good.

1 year ago

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linda laner

Customer service was excellent. First appointment plumber cancelled as he didn’t have any one to send. Took a day off to no avail. Rescheduled with different plumber who was excellent.

1 year ago

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Bates

I am so thankful to have CHW. We have had them for three years and they have always been responsive and helpful to have any issues fixed. I would recommend CHW over another warranty company we had previously.

1 year ago

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Pearl's Properties Sacramento, CA

I called in a service order, Stating that my fan was making loud noises. I was told that someone would reach out to me. I was charged 75.00 The service person came out, Reported back that someone who created the fan the motor fan. The claim was my fan in the bathroom was making a very loud noise. They denied the claim and said that they don't fixed anything unless it's broken. Meaning does not work. I feel I could have been told that over the phone when I placed my order. So all of this could have been avoided. And I could have saved my money. So i'm sorry when you cost me money and you could have stopped it. With a simple phone call but you didn't. I cannot rave about your service.

1 year ago

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Mike Proscia New Braunfels, TX

Choice Home Warranty provides me with the comfort of knowing that whenever I have an issue with a covered service/item, I know CHW will take care of everything to my satisfaction.

1 year ago

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Verlin Herbert Willis, TX

Things are not going well I put two claims in poor service plummer came out n he act like he didn’t want to do his job now this weekend my wife was washing n we had backup in toilets n tubs we tried to let him no he did a poor job, also I had another claim that my water heater is not working properly, he was supposed to come by last Friday at 3 never came so I called n he told me to call Choice because he’s not taking Choice jobs, my wife is very unhappy about everything

1 year ago

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Bruce Van Nuys, CA

I called home warranty to have the dishwasher in my new home repaired. The technician and scheduler communicated well on when they would arrive and the technician was professional and efficient. Nice work.

1 year ago

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John Joyce

My oven had a board that went bad. Choice sent a technician out quickly, the problem was diagnosed and a board ordered. The technician returned and repaired the oven installing the new board. All went smoothly.

1 year ago

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Maryann Pompano Beach, FL

The response was quick from Choice. I was not happy with one vendor they sent because it took two weeks to get a part to fix my refrigerator. They claimed it was their supplier. Two weeks without a refrigerator was hard to deal with. Once it was finally fixed I was grateful.

1 year ago

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Brian Malverne, NY

The staff is very helpful when processing a claim. The only problem I have is with the vendors they have on a listing. We had a problem 3 times about the vendor being unreliable or untrustworthy. When I make a complaint, they do not remove the vendor, but allowed them to accept my request for service the next time.

1 year ago

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Bill

The thing I do not like with Choice Home Warranty is the response time between summiting a claim and the arrival of a repairman. Then, most of the time, they have to order a part which delays the repair. Also, I do not like the 30 day wait time for a E-Card in the case of a replacement settlement.

1 year ago

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Srihari Frisco, TX

It was promptly registered. However, the technician assignment did not happen immediately. And the appointment happened beyond 48 hrs. Luckily, it is not a deep red situation. If there was a system that needs immediate attention, I want to ensure the lead time is shorter.

1 year ago

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Eli Chaimowicz Miami, FL

It takes too long to get a service appointment and god forbid you have to fight a claim then you are without the broken appliance the whole time. This happened to me with my air conditioning in Florida. I put in the claim Friday night and a technician picked it up and was scheduled to come between 3-8pm Saturday. Then the technician cancels the appointment and no one comes out until 6pm Monday. The technician does an examination and determines the Freon is very low due to leaky coils. He suggest replacing the unit. The company escalates the claim and then 3 days later denied the claim. I’m now almost 1 week with no AC. They tell me that the unit is dirty and the dirt is why it’s malfunctioning and they are denying the claim. They tell me the unit hasn’t been maintained even though it was professionally cleaned just over a year ago.

1 year ago

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Verified Customer

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Betty Portales, NM

I was able to submit a claim online or by phone, talking to a real person. The service technician came to my house the next day to fix my refrigerator. The process was easy. I am really glad that I have Choice Home Warranty.

1 year ago

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James Kyle, TX

Easy to file a claim. We are in a smaller town and it is hard to get people to come here fast enough. Not necessarily Choice's fault, but very difficult to get work done. Right now have an issue with our microwave. Took a week to get here, had to order a part, and come back a week later. They tried to install the part but found there was more interior damage and the whole door needs replaced. Choice is arguing with the fixing company. Now it has been 4 weeks and we are still with out a microwave.

1 year ago

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Antonio Wise Hampton, GA

Choice Home Warranty provided an immediate response when contacted, reference my AC issue. The company doing the repair contacted me promptly and the repair was completed within 2 days.

1 year ago

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Barry San Antonio, TX

I would give a higher rating and the reason I have not is that when our water heater started messing up we went through everything but when the claim was approved by choice all we received was how much I would have to pay out of pocket which is around 1500 dollars. Nothing showing what was covered and how much the total job would be, so I am wondering why this is? 1500 is alot not counting the service fee to come out to the home. The customer should be able to see the total transaction from beginning to end.

1 year ago

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Anthony Gallo

Everything was good just wish they had the part on the truck on the first visit. I offered to given the model # when I called in to open the request. The two repairs men were great, pleasant and knowledgeable. Much better experience than my first two repairs.

1 year ago

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Lewis H Roper San Francisco, CA

The Tech came out as promised but unable to repair the ice maker he said he have to ordered a new ice maker still waiting on a email as to when he returned and installed the ice maker

1 year ago

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Larry Davidson Birmingham, AL

The repair guys were nice and efficient and they stopped the faucet leak. The faucet was leaking a stream about like a pencil lead. I have noticed that it is now dripping just a drop every 4-5 seconds. I can live with that

1 year ago

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Michael

The app is easy to use. I made a phone call and I spoke to a representative quite quickly. They were able to address my concerns and were able to get me taken care of the next business day.

1 year ago

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Julie

I called for a claim for my fridge and the servicing time where the technician came out was great. But the technician themselves were just okay on their customer service. I actually got double charged for my service fee. So I'm still waiting for them to refund me back the second payment, and I'm still waiting for them to fix the problem.

1 year ago

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Juan

I have made two claims with them and both of them I had to cancel. With both of them I had to purchase the air conditioner and the refrigerator because they just did not have any communication. On the first one it was just the fact that their provider took too long and then on the second one there was literally no communication. They weren't able to communicate between the vendor and Choice, so I had to cancel both of them. Pretty bad.

1 year ago

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Maryann Philadelphia, PA

Clean efficient repairman. Did his job very well. Saved me the cost of a new refrigerator. Living on a fixed income, a big expense like a new refrigerator is a disaster. Thank you.

1 year ago

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Martha Reading, PA

I get emails daily to buy the warranty. I already have the warranty, paid for a year. I did that on my own without help from someone on the phone who doesn't know what to do when I tell them I still have my policy active, The website is difficult to get around to find my policy . I did have to make one call, and everything went well. Please leave a note or something on my policy to stop calling me and sending emails about getting a policy. It's really starting to get annoying.

1 year ago

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Michael McLean, VA

The technician assigned was very prompt and responsive. They took the necessary time to explain the issues and possible causes. They were thorough and methodical in diagnosing the problem and resolving it.

1 year ago

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Laurel Fulkerson Los Angeles, CA

Excellent customer service! Technicians need to come out w/i 24 hours if it’s an emergency— 2-3 days too long! Also most of the plumbing companies you use are 2-3 star companies, You need to get at least one 4-star company! Also no need to send e-mails to your customers 7 x a week, that’s too much, once a week is enough.

1 year ago

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Teressa Kansas City, MO

I love choice home warranty. Every time I have had a problem a professional came out and fixed it. It was awesome. I have told all my family to get choice home warranty because you never know if something could happen

1 year ago

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Rich Trenery West Sacramento, CA

Put in claim on Sep 18 Technician came out on Sep 20. Identified the problem. Parts ordered Sep 21. Made next appointment for Oct 3. Oct 3 appointment changed to Oct 13. Oct 13 no technician. Oct 16 we rescheduled to Oct 19. This took entirely too long. We had to but another microwave to meet our needs. Asking a client to be home from 8-5 is excessive. In the past we could choose from time blocks or AM or PM. This was not a good experience!

1 year ago

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Anonymous

Their support was good to a point. They could not find somebody to come over here and I have not received my rebate check yet. I'm just waiting to see how it plays out for other things that I would have to have fixed.

1 year ago

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Dione

They get to the root of the problem with whatever you're calling about. A couple of weeks ago my dryer had gone out and I called them and they sent somebody out and got it fixed.

1 year ago

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Wendy

I needed to have my furnace repaired before winter started. The representative that responded to the service call was very respectful, courteous and informative. It was done on time, in a timely fashion.

1 year ago

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Bod

Everybody was great. All the technicians were courteous and helpful. I had an issue with my stove and they were out in a couple days. They ordered the part and came back and fixed it all within about 10 days.

1 year ago

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Justin

They're very responsive and they do exactly what they say they're going to do. With the issue with my shower I paid my copay and they did everything they needed to do and it was fixed.

1 year ago

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Ben

I've had a good experience so far. The A/C went out during hot weather and they had somebody here the next day. The technician that came out was knowledgeable and fixed the issue, so that was the important part.

1 year ago

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Jerry

My air conditioner went out in the summer. I submitted the claim. I was told I would get a technician assigned in 12 hours. They came back with "the technicians will not be assigned in 12 hours, it'll be 48 hours." The house was boiling hot. It was a safety issue. I had to go and get a different company to come out here. I contacted the warranty company to see if they would reimburse me. I never got a response back.

1 year ago

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Khurram

My A/C went bad, then my pool pump went bad, so I had to call you guys and it actually serves the purpose. The thing is, sometimes it takes quite a lot of time for the tech to reach out. In the end, all good, you know they'll come and they'll do the job, but the wait time could be reduced.

1 year ago

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