Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Marilyn

Absolutely worth it. Their copay is the lowest and they are always responsive; they get someone out as quickly as possible. I’ve really satisfied with the speed of the claims. Everyone who has come has been very cordial and accommodating.

5 years ago

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Verified Customer

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Janice

From customer service to the technicians and even management, I feel I’ve gotten excellent service. There is quick turn around and the jobs get done professionally. You don’t have to worry about repercussions as far as if something gets broken again. I wouldn’t go with any other service.

5 years ago

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Verified Customer

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Jason

It's a good company to go with. I have recommended to several people. It’s not the absolute best customer service but it has worked out for me and for the most part everything has gone smoothly. I had an issue with my stove and the repair man actually ended up causing more damage to it. I had issue getting it replaced but eventually the decided to give me a few hundred bucks. I had used them before for my AC and the company they sent for that was phenomenal. Most things the service has been fairly decent and they stand behind things.

5 years ago

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Verified Customer

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Carol

They have the best deal. I’ve only used it once, but they were available right away and had someone out in a reasonable amount of time. Also they followed up to make sure the job was done correctly. They are very professional and use good people. Service was great.

5 years ago

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Verified Customer

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Monique

Choice Home Warranty gave me a really good deal that is a good value. Whenever I have an issue, they have gone above and beyond to help me resolve it. I needed to use my warranty because there was a clog in the kids’ bathroom and they came out and fixed it no problem the next day. I was very pleased. They were very professional.

5 years ago

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Verified Customer

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Paul

They’re fabulous. We’ve used the warranty several times, one time for our dishwasher and another for our garbage disposal. They were able to fix it both times because they people knew what they were doing and did a good job. They are able to find people quickly too.

5 years ago

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Verified Customer

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Lou

Whenever I call them and tell them I have a problem, they get back to me within 15 minutes ready to schedule somebody to come out and take care of my needs. The payments are reasonable and the company is trustworthy. It’s a great service.

5 years ago

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Verified Customer

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Linda

For the price you can't go wrong. I’ve never had an issue. I think I would have an issue if I wen with another company. I am happy with how customer service handles things. Every time I needed to use the warranty, they’ve handled their business and get the job done.

5 years ago

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Verified Customer

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James

Cost effective and so far they’ve done a really good job. When you put in a claim, they respond within an hour or two with a contractor. The people that come are qualified and certified. It’s affordable, not much to spend every month, and when a repair man comes out you pay a minimal fee.

5 years ago

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Verified Customer

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Chris

They’ve covered a lot of the general problems we’ve had over the years. Recently my dryer stopped heating and Choice Home Warranty got a technician out the next day and he repaired the problem. Every time I call, my problem is resolved.

5 years ago

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Verified Customer

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Scott

I did all my research and this seem like it is one of the better options. With the service we have received in the years, they have been very responsive. The people are good at using empathy so I’ve had nothing but positive experiences so far.

5 years ago

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Verified Customer

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Tiffany Jones

Great company! Iâ€šÃ„Ã´ve heard great things about this company and I have been with this company for four years now and I have sent several of my family and friends to this company they are always available to take care of your needs

5 years ago

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Verified Customer

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Mary Hilton

Quick and quality service! We have used our Choice Home Warranty twice, once with a plumbing issue and once with an air conditioning issue. They were very prompt both times and quickly fixed our problem! We highly recommend Choice Home Wart to take excellent care of your home!

5 years ago

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Verified Customer

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Brenda

i am disappointed in the misrepresentation of if we can not fix it we will replace it when in actually it is if we can not fix it we will give you what is would cost to get the same item which in my case is not possible since it is no longer made. and does not include delivery and instillation.. But with that being said it is better than the sears protection plan.

5 years ago

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Verified Customer

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Lloyd And Nichole

Seems like a good value and so far everything is good. I wish the checks would go a little faster but other than that it is good. Every time I’ve needed to use the warranty, they get back to me in a timely manner and there are no problems getting things fixed.

5 years ago

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Verified Customer

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Ellwood

They react to any issues I have quickly. The last time, the guy came out and the unit failed less than two week later so they sent another guy and he showed me what was wrong and fixed it and it is still working. They have been prompt and professional when we have used them.

5 years ago

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Verified Customer

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Elena

We choose Choice or the value and the excellent reviews. They were prompt and the service person they sent out was very respectful even during Coved. He wore a mask and was very careful to put his shoes on ever time he went in and out of my house.

5 years ago

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Verified Customer

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Joesph

We’ve had is for three years in this residence and we are transferring the policy over since it has been paid for through May 2022. They’re very courteous, prompt, and knowledgeable. They respond efficiently. We are pleased with the pricing. They are fantastic.

5 years ago

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Verified Customer

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William

I would recommend Choice Warranty to all my friends and relatives. I had a different company and they didn’t do right so I decided to go with Choice Warranty. They provided the service that I need. When I make a claim, they immediately jump on top of it and take care of the problem.

5 years ago

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Verified Customer

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Alexander

Outstanding! Very good value for your dollar. Everybody was friendly and seemed concerned and professional. We had a problem with the garage door opener and the technician came out and fixed and now it is working fine and the amount we paid out of pocket is much less than what we would have paid before.

5 years ago

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Verified Customer

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Lenora

I’ve used them twice and they were excellent. I did it online and it was really easy. A person called within an hour and scheduled a person the next day. It is excellent quality. I told my daughter to have it in her new home.

5 years ago

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Verified Customer

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Saritha

My friend recommend Choice to me. I had to use them for my microwave and my pool pump and my water heater. They respond quickly. I’ve never had to call them back again. The water heater guy wasn’t good so I had to hire someone else but he didn’t charge me.

5 years ago

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Verified Customer

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Arthur

I have had many experiences with them. The first time I needed my warranty was three days after I moved into my home when the washing machine was broken. The first person they sent me was very bad and as soon as I informed them, they took care of it and set an individual up to help me. Since then they have sent very efficient people. It is worth the money you pay out each month.

5 years ago

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Verified Customer

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Sonya & Jackie

The price of the warranty is more than reasonable when you get something fixed. It’s definitely worth the price to have the peace of mind. When I called in for my claim, it was easy to file and they got someone out here in a short period of time.

5 years ago

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Verified Customer

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Evelyn And Stanley

There have been no problems when we call in. They send someone out and they do the job and everything is fine. Once they didn’t service something but that was my error because I didn’t understand and thought everything was included.

5 years ago

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Verified Customer

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Zenon

I used to have American Home Shield and I needed to try someone else and I picked choice when my other contract ran out. The customer service is really good. They always keep me notified and only when I called about my ceiling fan did it take a bit longer. Since covered, things are more online.

5 years ago

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Verified Customer

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Shauna

Every time I have an issue, they take care of it. Recently my fridge went out and told them what was going on and the next day they had a guy out. I had another issue three months ago with it so they didn’t charge me this time because the first guy charged me and it was fixed within a week.

5 years ago

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Verified Customer

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Brian Smith Cordova, TN

It is very convenient to be able to contact CHW for all issues instead of having to find a resolution on your own. Normally the service call is actioned very quickly. My only concern is that many of the companies that come out for service calls are very difficult to research. It's very difficult to find any information on them, and they arrive in unmarked vehicles and no type of uniform, so I'm left wondering, " Is this company qualified to perform the work?"

5 years ago

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Verified Customer

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Yvette Rhebok Las Vegas, NV

Resolved problem to our satisfaction. We've had our home warranty for year and generally never had to use it, but this was the year for breakdowns. A/C luckily was just a fuse and dryer was unreliable, but given credit to replace, so overall very satisfied.

5 years ago

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Verified Customer

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Betsy & Jason Charlotte, NC

I’m a real estate agent, I only refer Choice Home Warranty, I’ve probably set up about 20 different policies. It is easy to request someone to come out and help when something is wrong. I had a terrible experience but that was not Choice’s fault. It was the contractor but they should put in a system so they know not to refer a vendor to your house again. Other than that everything has been fantastic. The call center is frank so I know I can count on them to explain the policy.

5 years ago

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Verified Customer

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Rob Bristol, VA

I’m in real estate and I recommend them on home sales and I have also purchased them in my own home. They are very prompt. MY HVAC system would not cool and they were out almost immediately and repaired it. I have never had any issues and my clients love them also.

5 years ago

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Verified Customer

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Ruth Upper Marlboro, MD

The technician they sent out to do my repairs on my dryer is very professional. He analyzed the problem first and had the part in his truck and was able to make the repair. When I call choice it is not automatic, I was able to talk to a representative, so I was pleased.

5 years ago

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Verified Customer

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Kristiann Parker, CO

Setting it up was easy. Everyone was considerate and answered all the questions. They were very helpful and did a great job with my most recent claim. My microwave quit functioning and it got fixed. The outcome was very satisfactory.

5 years ago

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Verified Customer

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Beverly Gasburg, VA

They do service as quick as they can. I live in a rural area so there are a lot of services that don’t service my area quickly but they have been very cooperative and get someone as speedy as they can. One thing is I did notice the price went up and I didn’t get anything that told me that.

5 years ago

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Verified Customer

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Peggy Louisville, KY

They really work with us being seniors to help us. The respond the next fay and get service people here within two days and order parts in no time. I am highly satisfied with them. The price is pretty awesome for the warranty and I can’t say anything bad about the copays.

5 years ago

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Verified Customer

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Barbara & Vidal Manvel, TX

Our dishwasher was having dishes fall through and the motor was not cleaning dishes and a fellow came out and evaluated it. They decided to replace so we ended up with a new dishwasher, which is wonderful. They reimbursed towards buying the new one. Everybody that has worked for us, has been excellent, with the exception of one who didn’t complete the work and charged us out of pocket. Choice said we should not have done that, we didn’t know that wasn’t the policy, so we are waiting to resolve the problem to get reimbursed.

5 years ago

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Verified Customer

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Angela Buda, TX

They are the top rated warranty because they are very responsive and have quick turnaround times. The air conditioner was left open. The other company couldn’t figure out what was wrong but they came out and fixed it pretty quick. It took less than a day.

5 years ago

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Verified Customer

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Anonymous Old Hickory, TN

I’ve had nothing but positive experiences since I’ve had it. I purchased it from my realtor. Every year for the last 2 years, I’ve had trouble with my air unit and I’ve been able to have someone in my home in a timely manner.

5 years ago

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Verified Customer

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Freeman Memphis, TN

The one complaint I have with choice home warranty is I asked for a official build from the contractor on my most recent repair and I never got a return call back. I submitted an email to choice with the same information but never heard anything back. I have let it got at this point but it was disheartening for me to find out the scope of work that was completed by the contractor. I’ve used my warranty at least three occasions since we purchased our condo and I have been impressed that they do get back to you in a reasonable amount of time, within a 12 hour period.

5 years ago

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Verified Customer

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Nicole And Cameron Tampa, FL

Highly recommend over their competitors. We’ve gotten our money’s worth. They’re all very nice. We had an issue with our refrigerator within a few days after moving in and they answered the phone right away and it was painless.

5 years ago

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Verified Customer

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Nancy Philadelphia, PA

Choice Home Warranty is the cheapest but they are still prompt in getting back to you with companies who come out and do whatever you need done. Most of the companies are pretty good to work with and are prompt and courteous and know what they are talking about.

5 years ago

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Verified Customer

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Peter & Patricia Kansas City, MO

Any time I call and need something, they’re right on it. They take care of me. I had a garage door that broke some springs and the motor went out. They didn’t cover the springs but they do cover the motor and the track. I am happy knowing if something goes wrong in my home, they come almost immediately.

5 years ago

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Verified Customer

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Linda Henderson, NV

A friend had Choice Home Warranty and liked it and told me to get it. Each time I’ve called, they’ve sent somebody to fix the problem and I don’t have to pay a big repair bill, I just pay $45, other companies are $75 to $85. I thought the water heater should have been covered but it isn’t. I just told my other friend about it.

5 years ago

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Verified Customer

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Anonymous Richardson, TX

Over the years service has been improving. Initially it was okay but they have improved gradually and they keep me on a grandfather plan so the service fees are pretty nominal. I get appointments the very next day or two. I uses it almost once every year.

5 years ago

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Verified Customer

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Ronneece Pflugerville, TX

The only downside is the appeal process can be a bit of a mess but they cover a lot of things other home insurance companies do not. They are usually pretty clear about what is covered and what is not but they don’t always understand what they problem is so it the appeal process can be slow. They’re really good. I appreciate the things they do. I have three service men coming over tomorrow.

5 years ago

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Verified Customer

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Lydia Las Vegas, NV

I’ve had them for several years now and I trust Choice is giving me the best deal and value for my money. I like the service they provide. They’ve always been very quick and efficient when I needed help. If anybody is looking for a good home warranty, they should try Choice.

5 years ago

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Verified Customer

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Jhon Orlando, FL

I like the price and it is always easy to get a hold of customer support when you need a repair. They set up an appointment, usually within seventy two hours, so that is really good. Couple of weeks ago, my garbage disposal broke and they came out and replaced it. Everything is great.

5 years ago

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Verified Customer

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Ronald And Laura Rockwall, TX

Recently we moved into our condo and the air conditioning was not working properly and they were very good and professional even when it came to dealing with the coronavirus, they made sure they were protecting us. They communicate well with the customer.

5 years ago

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Verified Customer

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Darrell Granbury, TX

We recently used the warranty on a dryer and it went fine and we also used it on the air conditioning and they repaired it. Anytime we have had to contact them, the response was pretty quick. I think everybody should have it.

5 years ago

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Verified Customer

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Florence Harrisburg, NC

The price of the deductible is good and the monthly payment is very affordable. They do great work. They come on time without a long waiting period. The representative you talk to is very knowledgeable on what is going on. Everything that is in their contract is true.

5 years ago

Choice Home Warranty Reviews