Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Robert j Wiberg Pahrump, NV

Our warranty just barely became active and our garbage disposal stated leaking. We felt guilty about calling about something so soon. They sent a technician out, he took some pictures came back the next day. Couple hours and it was all replaced.

3 years ago

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Verified Customer

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Frugoli-Pat Sparks, NV

The blower went out on the heating system and the house was growing cold by the day and by the time I got hold of them, they had a contractor out and had the problem fixed in one day with a new motor. They got the problem solved quickly.

3 years ago

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Linda T Florence, AZ

They kept in contact with me as far as my appointment schedule. The only thing I was disappointed in is having to wait four days for the vendor to come out and fix the garage door. We live in a very rural community so not a lot of people come out here.

3 years ago

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Verified Customer

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Idell H Blum Green Valley, AZ

Choice Home Warranty customer servicce was courteous and quick to assign a repair company to my claim. The repairman was quick to respond and very knowledgeable. Choic Home Warrantly is an excellent company and I highly recommend them.

3 years ago

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Verified Customer

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Noel Schleifman Jamesburg, NJ

They're very responsive to my issues when I call them. The contractor comes over within a day or two of my call and if the machine can't be repaired the approval process for compensation is completed within the day of the repairman's visit. The only issue I have is that the compensation took 30 days in one instance and 20 in the other. E gifts are issued which can be done much sooner rather than wait to replace the machine which is inconvenient .

3 years ago

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KEITH DAVIS Sylmar, CA

Based on my limited experience (one year, one claim) Choice itself seems very professional, but their vendors leave a lot to be desired. It took one month and three vendors to get service on my washing machine. In the end, the determination was made to replace the machine and give me a credit for a new washer. Choice allows itself 30 days to send me a voucher for Lowe's, and believe me, I will be counting the days.

3 years ago

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Verified Customer

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Norbert Redekosky

Great customer service, and prompt response to my needs. The only problem is tat i had to wait for the parts and had to pay for the delivery. According to service rep. , delivery was not refunded , but I don’t think it is fair because this issue was never addressed when I purchased insurance. Other than, im very happy with HCW.

3 years ago Edited July 8, 2024

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Regina Bates Birmingham, AL

We have had two claims since having CHW and both issues have been fixed. It was easy to make a claim, get a technician assigned. Tech showed up as expected and fixed the issue. This far, I am pleased with the service of CHW.

3 years ago

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Verified Customer

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CAROL Smyrna, GA

Choice has provided excellent and responsive service whenever I've needed help with the maintenance of my home. There is nothing scarier to a single woman than to have problems with some malfunction in the home. Choice removes the fear because I know they will be there when I call. I have nothing but good things to say.

3 years ago

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Bulmaro Garcia Contreras Palatine, IL

My dryer broke down, I called Choice, left my imfo,, next day I had an appointment , one day before my appointment called them that I was not going to be home, they accommodated an other date. They came, took care of my problem. Thank-you Choice Warranty.

3 years ago

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Verified Customer

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Bernard Boykins Clinton, MD

Two services requested, kitchen faucet repaired, technician for dish washer arrived and after checking machine stated parts were required which was to supposed to take7 days for parts arrival. Technician was paid his 65 dollars but have not seen technician since and it has been almost a month.

3 years ago

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Verified Customer

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Ruth G Claxton Ocala, FL

Very professional service people handled repair work needed at my home--a refrigerator and a range. They kept me up to date on their progress (parts had to be ordered but took only a few days). On both of the two repair jobs I had, the service people made sure my kitchen was clean and neat when they left.

3 years ago

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John Neff Lehigh Acres, FL

The performance of Choice Warranty was very good and the plumber they selected to install my new water heater was excelent. My problem was caused by the fact that there were no available water tanks because of the damages caused by huricane IAM. This shortage has now been overcome and I am back in business. I highly recomment Choice Home warranty..

3 years ago

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Anonymous Noblesville, IN

Yeah, um what I suspected was a natural gas leak, called them and they sent somebody out to repair it. They did get it repaired, my concern was that it took them three days to get somebody out here. To investigate a natural what what I suspected was a natural gas leak, and in fact did turn out to be.23.

3 years ago

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Joseph Jamul, CA

I suspected a natural gas leak, so called them and they sent somebody out to repair it. They did get it repaired, my concern was that it took them three days to get somebody out here to investigate it and in fact did turned out to be. The response is a little slower than what I would have expected.

3 years ago

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Kristi Louisburg, NC

I've had very good service technicians come out. I had a leak and a pipe underneath the house and they said when I was filling out the information I put that it was outside and they told me they didn't cover piping that was outside the house. I had to tell them I considered it outside because it was not an indoor plumbing fixture and I had trouble getting them to understand that it was under the house, so yes, it was included in the warranty. It's not the only time that I've had trouble explaining what I needed and having them understand what it was that was going wrong.

3 years ago

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James Manhattan, KS

I don't like talking to computer generated stuff and that's who I ended up talking to for quite a long time before I finally got to speak to a person. After I got a hold of someone it took a little bit too long for them to contact the gentleman from the repair company. They didn't contact him as quick as I thought they should. But then he came down, he got everything going, we figured it out and he ordered the part and choice home warranty approved everything. My heater is not totally fixed yet, but it's working. We're just waiting on a part to come in.

3 years ago

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Verified Customer

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John San Antonio, TX

The tech was very professional and nice. He explained every step he took to get my unit back to operation. This experience was very pleasant and easy navigating to get through and reliase how awesome cool air is during this heat wave.

3 years ago Edited January 10, 2024

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Douglas Collinsville, IL

The last time I used it, I needed it for my toilet, it was leaking. And I had a real good experience with the plumber. The upfront money I was a little surprised about that. I didn't realize that it went up. But I was overall satisfied, very satisfied, and the plumber was very kind.

3 years ago

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Anonymous Metamora, MI

We've used our warranty a number of times. I had a problem with an oven, they came out and couldn't fix it right then, they had to get another part. They did that and came back, they were good. For the most part, it's good. Don't really like the way they make the appointments for you, the time may not always be convenient. But I was able to call the appliance repair people and was able to reschedule the appointment.

3 years ago

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Verified Customer

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Barbara Las Vegas, NV

I have never had a problem with them. No problems sending somebody out to my house to repair whatever I need. The people that they sent to my house were very accommodating and I'm very pleased with the service I've been getting.

3 years ago

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Linda Albuquerque, NM

Just recently I called about four different things, like the dishwasher and nobody's ever called me back about that. I think it's been at least a month since I called. Somebody called and said they would come here and fix my dryer, and then he came down 2 hours later than when he said, but he was okay and he worked on it for a while and I thought he fixed it, but he said no, we have to order a part so I'll come back next Friday. I made sure I was here all day, cancelled all my appointments and everything, and about 8:00 on Thursday night I got a text just saying your appointment has been changed to Thursday of next week. And then I don't know why that happened, but I couldn't get ahold of anybody. I tried to call them. They don't have a phone number, nobody has phones anymore. You can't talk to people, you get a robot. So I never was able to get a hold of anybody to see why they changed it, just had to suck it up and wait for the next Thursday. So he came and he was here like 5 minutes and took the part in and he said you've got a blockage in your lint trap or something, so you have to get somebody to pick that up. We don't do that. I wasn't impressed. When the guys came for the garbage disposal, they fixed that in 1 minute just fixed it and went on.

3 years ago

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Verified Customer

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F. Fredericksburg, VA

I've had some bad experiences with Choice. The last experience was pretty good, but I had a guy come out to repair a refrigerator and he said it needed a filter. I already have replacement filters and he wouldn't put it in. He told me I had to order one online from the factory and put it in myself, he wouldn't come back out so I had to figure it out on my own, which I could have done it in the first place if I knew he was going to be like that. But the last guy that came out was very good, very nice, very professional and quick.

3 years ago

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Aimee Newport, KY

Recently we had a problem with our dryer. It would not continue to run, kept getting an error code and we called them and he came over and he pushed some button somewhere and it was working and he told us that it might stop again,and that if it did, call them back because they might have to replace something. They were professional and courteous, and arrived when they said they would.

3 years ago

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Verified Customer

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Teresa Cassadaga, NY

They haven't been able to find people to fix things that I've asked to have fixed. I had a ceiling fan to get fixed. They had a guy come out and fix the first 1 one time and it worked. Then I had him come back and fix another ceiling fan and the guy came, took my money and never came back. So I called, I wrote them and let them know, and they said they'll get somebody out there to fix it. Nobody ever came out, so I bought a new one hoping that they'd be able to find somebody to put that one in instead of fixing the old one. And I still haven't got anybody. The last one they were going to send over got cancelled and I'm waiting again. It's been months.

3 years ago

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Dottie Mokena, IL

If you're in a populated area like my one home warranties in the Chicago area, that's not a problem because they can get people to come out. But if you're in a less populated area, even though the other property is only 40 minutes from Fort Wayne, they couldn't fill the repair and I had to do it myself and then what they require the repairman to do, no repair people want to have to deal with the home warranty company and fill in the information so even finding someone who was willing to do that was terrible. So populated area great. If you're not in a major metropolitan area then I would not recommend them.

3 years ago

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Verified Customer

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Darrell Tenney Finksburg, MD

had my first claim-dryer repair-called on a Friday in October 2022, Received an E-mail within 10 minutes with a co. name an expected window time for the next day-Saturday. rep called when on the way--repaired a belt & Pully-told me-call him directly within 30 days-if any issues occur. Very pleased with my first claim with CHW.

3 years ago

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Sylvia Garland Columbus, OH

So far was good, some of techs that come to your home is very uncomfortable.. where they don't speak and make you feel uncomfortable while watching them work some. This last issue was plumber never stated I had a blockage nor did he state it in his text messages. He told me he had cleared my drainage and I was no longer clogged. Then when I finally washed clothes I see that the job wasn't complete and when I followed up with the company they stated can come out and snake it but then will want to send an scope down there but Choices will not pay for that. So that company as well is not respectful when talking to customers. So I followed up with Choices and explained what was going on also shared the text messages I got from Dustin which is the tech that came out to my home which was aggressive and harassing. Choices stated that I have a blockage or something and they can not as my home warranty assist with that. Now why wasn't that told to me the day of 11/04/2022 from the tech instead of saying it was fixed . So I was taught that Choices do not have their customers best of interest because now at this point it has became a he said she said but me as the customer is just being told from my home warranty company not the tech himself that I have a blockage and the only problem I have with is where the water drain into leading from the washer machine no where else in my home

3 years ago

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Verified Customer

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Karen Las Vegas, NV

I had a weird experience with the dishwasher. SOmeone came out to repair and said I needed a new part and that he would contact me when he got the part to come and install it. I then got an email saying I was approved to purchase a new dishwasher and they would reimburse me $510 for it. Once I actually get a person on the phone, it's fine. They've been very kind and efficient, but getting somebody on the phone was a struggle for a while.

3 years ago

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Anna

In general everything's been very quick and helpful. A little bit of misinformation that came back and forth from miscommunication, it just took a little while to get that straight. Our oven wasn't heating appropriately, we were just getting partial heat in it and we were getting a a burner that wasn't working and we had technician come out and they fixed it in one setting and we're very happy.

3 years ago

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Kevin Mableton, GA

Customer support was very detailed and offered me more options than my previous company. I needed to have the toilet fixed, went online and scheduled. Contractor came out when they were supposed to, fixed it, and payment was easy.

3 years ago

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Verified Customer

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Donald Derby, KS

I have had one claim and it was handled very efficiently. I had a technician tell me that my washer needed a new part, then the same company sent a different tech with the part and he determined the pump just needed to be cleared out. It was a bit annoying that there was the initial misdiagnosis.

3 years ago

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Sharon C Louisville, KY

The technician that came out was very knowledgeable. He saved me some money, and I will ask for him again. The lady that I talked with when I filed my claim was very rude, and I had to call back and get somebody else. The next person helped me.

3 years ago

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Peter Saint Petersburg, FL

Their initial phone call to set up the repair was good, was handled very professionally. We had a problem with the bathroom, the toilet was clogged up and the technician came out and cleaned it out. Everything went fine and we will continue using them as long as everything is good.

3 years ago

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Maia Las Vegas, NV

Two weeks ago my refrigerator broke and I set up the appointment. The guy showed up exactly time and he he was able to fixed it right away. Everything was excellent. The guy was very knowledgeable, so he cleaned up everything after himself, so I was really pleased.

3 years ago

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Valentino Virginia Beach, VA

I think they're doing very well as far as taking care of things for me. They take care of things right away. I had a problem with my refrigerator and they gave me some money towards the new refrigerator which I appreciate. Now I'm having a problem with my washer and they gave me some money towards the washer to take care of it.

3 years ago

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Geraldine Charlotte, NC

I had 2 experiences. The first one was awful and expensive, and they would not consider at least helping me out. When I told them that I had forgotten that I had choice, because I hadn't used it, they absolutely would not assist me by even trying to pay a portion of it, and I think that's terrible. They could have sent their inspectors out to double check that the work was proper, but they did not do anything. In fact, they kept ignoring me or telling me I don't qualify. The second time I had to use them, I had a garbage disposal issue. The plumber came from about 50 miles away, but he was excellent and a very kind.

3 years ago

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Rhonda Evansville, IN

The fan motor was burned for my stove, and they came, figured out what was wrong, ordered the parts and came back as scheduled last week and repaired it. They need to give better notification when they're increasing their rate and copays.

3 years ago

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Verified Customer

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Brenda Meyers Henderson, NV

I have needed them two times was quick to get me a repair man and everything was repaired with a couple of days and these men were fast and did a great job and very pleasant, one even said they liked working for Choice Home Warranty.

3 years ago

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Delbert Holzer

I have used Choice for about 15 years. I recently signed a 3 year contract. Why? Because they have always performed professional services for me. I call and they perform. Have I made or lost money? I'm not sure but I no longer worry about a major breakdown at my house.

3 years ago Edited January 10, 2024

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Gina Powell Las Vegas, NV

I have had to use your Services 3 times now, and everything was fast and fixed quickly. Repairmen are always very clean cut and Professional. However I am in the middle of a claim now, to fix my broken water heater, it needs replaced, which You approved, and I thank you, But I am still waiting for it to be replaced, meanwhile I have NO Hot water and it is STILL leaking all over my Garage and causing water damage. Please Hurry and get this fixed for Me!!!!! You guys are Great, but i need this fixed ASAP!

3 years ago Edited January 10, 2024

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Patrick Boyer Florence, KY

I had to utilize Choice Home Warranty within a few week of starting my policy I had a problem with my dishwasher. I received a call from their technician within one hour. I was amazed at how fast I received that call back from their technician. Really, within one hour! Problem solved, thank you Choice Home Warranty.

3 years ago

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Joe Stenger Las Vegas, NV

Choice Warranty is a 5 STAR as far as service goes, however, you are a 1 STAR when it comes to excessive E-Mails. I am getting at least 2 per day. I am paid up through 2/2024 but still ge e-mails to sign up. I even spoke to someone who said he would correct the e-mails. That did not work. Get it together. I am considering switching companies in Feb of next year because of all the annoying e-mails.

3 years ago Edited January 10, 2024

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David Flake Kingwood, TX

Contractor just left our house after replacing ice maker. Very professional and knowledgeable. Strongly recommend anybody shopping for home warranties to give CHWA an opportunity. Had this same experience every time we have needed service.

3 years ago Edited January 10, 2024

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James Spring, TX

It took over 3 weeks to get my issue resolved. I kept calling CHW to in form them that the company they chose didnhave a clue. Three different parts were ordered by 3 different technicians. When it was all said and done, Im told that the ice dispenser was not repairable. Spoke with my claims adjudter and informed him that it wasn't enough that they were awarding to even get close to a replacement. The claims adjuster ssid it was his call and that's all that was going to be allowed. Then he tells me, it will take 30 days to mail a check!! Carrier pigeon I guess. I have never had an issue with CHW until this issue.

3 years ago

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Rennee McAlister Norcross, GA

From the last time I've had to use them. I had work done by an electrician never finish the job. I called them a couple times and I called the electricians to find out when they were going to complete the job. It was never done so when I called Choice back they said it had been too long and I had to re-open another ticket which meant that I had to pay another service fee for something that was never completed to begin with. I blame Choice for closing the ticket and I blame The electricians were never finishing. Thank God the new electrician they sent out with a new company finished a job it was very professional. But I had to pay again which was not fair.

3 years ago

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Linda Cumming, GA

My garbage disposal broke and so I went online to set up a claim and somebody reached out to me within 24 hours to schedule an appointment. The company they got was very responsive, they were good. I didn't feel like they were trying to rip me off or anything. It was really nice.

3 years ago

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Lisa Las Vegas, NV

I file the claims online, and it was pretty easy. My garage door opener was acting up, and so I put a claim in and it was a really easy process and they were there in two days. The company that came was a very good company compared to some of the other home warranty companies. I was very happy.

3 years ago

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Jamillah Wheaton Clementon, NJ

We needed to use the warranty when our garbage disposal broke, and it was totally replaced within one week. The company that they outsourced it to got right in contact with us, and we had an appointment within a couple of days. And even with them ordering parts, it was totally replaced in a week. They are always available to answer.

3 years ago

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Gregory Frisco, TX

My AC was leaky. I called them, went online, they put in the service order. They E-mailed me the information of the AC company they were using. They scheduled a time to come in and went in and fixed it. And then that was it. It took less than it was less than a week.

3 years ago

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