Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Alexandra

They get back to me very quickly and schedule someone to come out. I had a situation with my clothes washer and they sent out someone that they placed apart but it did not fix the problem and so then there were a couple of other people that were sent out and finally I think the third or fourth person came out knew what the problem was and fixed it. It was a difficult problem to diagnose apparently, but it did get fixed completely.

3 years ago

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Reginald

Sometimes it seems as if there are too many rules regarding the coverage. Many items are not covered, such as the dryer door or something like that. They offered to reimburse me for having a profession replace it, but only for about $100. I also tried to get my washer fixed and while waiting for the parts it stopped making the noise so I left it.

3 years ago Edited January 10, 2024

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David

It's been very valuable. Been happy with the vendors that they've assigned to do the service work. We've used it several times in the past two years. We used it for a microwave that was not operating correctly. We also used it for repair of our HVAC unit and also for a hot water heater. They've been very responsive.

3 years ago

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Stephanie

I was able to schedule everything and it was just really easy. I was having some backup issues in my basement drain and I called to have somebody come take a look at it and they were able to get a plumber out to come get the drain going again. It did take an extra day longer than I anticipated, but it was able to get done fairly quickly and the problem was resolved.

3 years ago

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Verified Customer

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Elizabeth Muscia Brighton, CO

Great service and fast. We had issues with the dryer, washer, and garbage disposal in the course of 2 weeks and everything was fixed quickly and according to what was advertised. I would recommend this type of warranty for every home owner!

3 years ago

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Robert Zvacek Jacksonville, FL

Liked responsive service to problems. Did not like that modular units (microwave/oven combination) that can not be repaired are not covered , only the module that is not functioning. Meaning that even though the entire unit must be replaced, you are compensated only for a portion of the total cost to repair. Additionally, payment is made in the form of a LOEW'S gift card. No where in the contract I signed is that mentioned. As a resul,t the payment you receive is not able to be applied to offset the total cost you incur to replace the unit.

3 years ago

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Michael Jones Bridgewater, NJ

I did not like that when I had a need to make a claim with a very narrow window of time frame to resolve the issue, which I explained repeatedly to the representative, I was told that I had to work through their system of reporting the issue, making the claim, then allowing them the time to find a service provider that would do the work and if they could not, then I could find a service provider on my own to do the work and submit the claim for reimbursement. This caused me to have the necessary repairs done much later-- four months later, after I had to repeat the entire process all over again, this time initiated in advance, so that I could ensure that the service provider they found would be able to do the work necessary, when I would be on site. Too, not every service provider referred, will work in every area. It seems more appropriate that the service providers would be more properly vetted to work in areas referred, and within the time frames required. Further, it would be ideal that homeowners could have the option to accept a service provider by CHOICE referral, or find a service provider of their own choosing, and have the reimbursement option upon making a claim. I was very disappointed by the initial response, it cost me time-- four months before I could get the necessary repairs done. It made me question whether or not my CHOICE Home warranty was a good investment. When I did get the necessary repairs completed through CHOICE Home warranty, I found that the service provider responded appropriately, in a timely manner as needed, and did a marvelous job. The claim was submitted, after I made the co-pay, and all is well. Make it easier for us as homeowners, give us the option up front, referral, or find our own, and get reimbursed.

3 years ago

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Verified Customer

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David Kozinski OK

I liked that the person from Skys Heating and air was very knowledgeable abut my problem my dislike was that he wanted to be proactive and change or fix something else but choice warranty didn't wat to be proactive and do that they just said fix what is broke now .

3 years ago

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Verified Customer

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Kazuaki Canoga Park, CA

after repair of request was made, related problem that was not made happened but unfortunately had to call another plumber to fix the new problem because the fix could not wait because water regulator went bad and water safety valve could not hold the water from shooting out.....can not fault Choice...

3 years ago Edited January 10, 2024

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Jackie Atlanta, GA

Let me start by saying I've filed twelve claims with Choice. All the assigned techs were professional and did fantastic jobs. That's the ONLY REASON for a 3-star rating. On 5-17-23 a claim was filed for pool services; I paid $15/month extra for this add on. A pool technician WAS NEVER dispatched. My contract ended 5-26-23. Choice offered the opportunity to find my own technician; 1) I hired Choice for that job 2) after reading negative reviews from people who did accept that offer, I declined it. Fifteen dollars monthly for 12 months is $180 for a service I never received. I requested a $180 refund. Of course I was told a refund would not be forthcoming. Next....Choice does not replace items that cannot be repaired, but instead offers a discount for the replacement item in the form of a Lowes gift certificate. My stove went out and Choice offered me a $339 gift certificate. My dishwasher went out....another lowball Lowes gift certificate offer. Lowes is your only choice if your appliance needs replacing. Lowes by the way STINKS...but that's another story for another day. I requested an increase of the $339 gift certificate. There's NO WAY I could have bought a new oven from Lowes (unless it was an Easy Bake oven) or anyplace else for that matter for $339. My request was denied. Therefore I am stuck using Lowes $339 discount gift certificate. I only hope the gift certificate is still good! In conclusion, 1) they never sent a pool tech (subtract 1 star) and 2) their replacement value for items is ridiculous (subtract 1 star). Choice Home Warranty is okay...provided you don't mind shopping at Lowes (BIG YUK) and can deal with discounts in the form of a Lowes (low ball) gift certificate offered for replacement items.

3 years ago Edited January 10, 2024

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Verified Customer

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Chip Burner Encino, CA

I have been a customer of many home warranties and they are all pretty shady based on my personal experience. First off, I will never ever sign up for any prepaid plan, even an annual plan. The worst of them all was Choice Home Warranty. I am new to Choice Home Warranty which is why I am a bit overcautious. While it is not my intent to file claims left and right, but when something breaks down you want them to have your back, so we shall see.

3 years ago

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Verified Customer

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Carol Mount Laurel, NJ

I have used Choice Home Warranty for almost 31/2 years. My husband was a Veteran so we were given a special rate for our initial service. However, I have paid over the $ 65.00 service fee several times, which I thought was unethical. My contract is close to expiring, and I am thinking of not renewing. It is unfortunate that some service companies have not adhered to the initial contract which is very appealing. Please call me if you would like to discuss my dissatisfaction and reason why some companies are charging more for their service than other companies. Thanking you in advance for services that have been performed in an honest manner. Victor and Carol Washington

3 years ago

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Verified Customer

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Taylor Greenbrier, AR

The process was quick and easy. Being able to file a claim online is so nice. Choice was great with consistent emails to communicate the process. The company they chose to replace my unit was friendly, efficient and fast. Thank you!

3 years ago

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Verified Customer

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Linda Greenville, SC

The repairman came on time, discovered the problem and ordered the part. He came back about 7 to 10 days later and installed the part. He was very courteous and did the replacement very quickly. I am very happy we have Choice Home Warranty. They are very efficient and worth the price.

3 years ago

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Verified Customer

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Gerald Kerber Phoenix, AZ

I currently have a warranty on my rental property and now have one on the property I live at! So far it’s been pretty good and I would have to say I have to say I am pleased thus far with the service provider’s I’ve had! Thank you for quality value!

3 years ago Edited June 14, 2023

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Verified Customer

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kimberly wischman

It is a way to submit a claim. The communication from Choice and the contractors is excellent. I always receive a service call quicker than if I were to call and schedule an appointment myself. I feel comfortable knowing that it will be done right. Choice takes the stress out of the equation when things go wrong.

3 years ago

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Verified Customer

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Bautista Collierville, TN

Fast response from vendors doing jobs at our home. I was disappointed with not covering short circuit in garage because it was not regular wear and tear. Had to pay a private contractor close to a thousand dollars to repair. I paid up front three years of warranty and I am questioning weather that was the right thing to do.

3 years ago

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Verified Customer

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Reverend Apex, NC

So far Choice Home Warranty has lived up to my highest expectations. I've been with them almost two years. I had two small-ish problems (plumber and HVAC) and we fixed small problems before they became big ones saving everyone money. And, the response was very quick.

3 years ago

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Verified Customer

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James Keller, TX

We have been members if CHW for 3.5 years and have used their service for double oven, washing machine, dryer and icemaker. All repair work was done promptly and complete- no call back. The savings vs. calling someone has paid for the CHS not to mention peace of mind not worrying when or if something else might fail

3 years ago

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Verified Customer

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DaVaughn Parker Sykesville, MD

Choice Home Warranty never disappoints! They are always there when my family and I need them. Very professional, quick and understanding of customers needs. I recommend them to all my friends and family, Choice Home Warranty is truly the best.

3 years ago

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Verified Customer

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Alfonso C. Milford, PA

So far we have had to use the service twice for some issues we had with our furnace and then our gas dryer. Both times have been positive and were taken care of. Pretty decent service if you ask me. Peace of mind too. Thanks

3 years ago

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Verified Customer

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Teresa Chesapeake, VA

Over all Choices customer service is excellent, and the service providers gave been exceptional..it's the one bad experience that leaves a bad taste..what I believed was a reputable appliance repair provider (Sears) has turned out to be a nightmare..we have been almost 20 days waiting for them to advise Choice that the refrigerator cannot be repaired..Choice has provided a solution, but it involves getting another technician and another diagnosis and probably another 10 days..even if we get approved for a replacement it will take time to order and receive it..one bad service provider is all it took

3 years ago

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Verified Customer

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John Barletta

I had a problem with my refrigerator and everything in the freezer defrosted. Choice was very prompt in scheduling a service tech to come out. The problem was the scheduled time to come was seven days and everything in the refrigerator had to be thrown out. When I asked if they could expedite the call I was told that was the best time frame they were able to get. That was the bad. The good was that the tech came as he said he would and was very knowledgeable. It was a bad compressor and he had one in his vehicle and was able to replace the old one. He did a great job and the refrigerator works great.

3 years ago

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Verified Customer

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Srinivasa Rocklin, CA

Customer service is excellent. They immediately take the calls and immediately respond to the issues on hand. I had a garage issue and it was quickly fixed. I got the appointment and everything was very good. Another issue is the A/C and there is a problem with the the company which is providing service, not the Choice Home Warranty. The the vendor who is doing the work for a Choice Warranty, I did not see a good service from them.

3 years ago

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Verified Customer

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Cheryl Durham, NC

Over the entire entire time I've had choice I have only had one or two issues, but generally pretty good overall. My air conditioner wasn't working. I had had maintenance done on it the week before and put in. Guy came within two days, and it was a very quick turnaround. Had the parts on his car and got it fixed in his truck. Overall it's been really good. It was just one technician that was not good.

3 years ago

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Verified Customer

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Ruth Clinton, MD

Everything was very nice so far. When I called to place my claim they answered right away and took all my information. I believe the next day someone sent an email saying when the technician would come and the time frame and that's exactly what happened, they came in and fixed it and that was it.

3 years ago

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Verified Customer

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Anonymous Philadelphia, PA

I enter a claim and I get a response pretty quickly and I get an appointment and someone comes out and fixes the problem. So it's been it's been a very good experience. I do think it's a very good service for people who aren't handy themselves.

3 years ago

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Verified Customer

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Sudeep Marietta, GA

I'm very satisfied with customer service, and of course the prompt service. They're very competitive in pricing, especially as the service fee is good. I think that they have a good network of coverage especially within the area. They're very cooperative. They take time to understand the situation.

3 years ago

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Penny Littleton, CO

For the most part they've been great. Sometimes they don't cover what I think they should cover. I suppose if I did more research on the policy, I would have known that before I called. They've been great though. We had a refrigerator issue. There was a there was a leak in the line that goes to the ice maker. We knew the leak was coming from the refrigerator but didn't know where. So we called and they came and they replaced that little tiny line that goes to the ice maker and repaired it. They did an excellent job.

3 years ago

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Verified Customer

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Anonymous El Paso, TX

I've been really pleased. I did a claim on Saturday night online and by Sunday morning I already got some correspondence saying they were going to come in on Monday. They responded on the weekend. Twice they came and they weren't there more than a few minutes and they took care of both things.

3 years ago

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Verified Customer

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Anonymous Fayetteville, NC

I had a real nice guy that introduced me to the program. Excellent. One time I needed to use my warranty and what happened was that I had a something clog up in my sink, my garbage disposal and they got someone out of here to fix it.

3 years ago

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Verified Customer

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Richard Florence, SC

Once I made a call and within an hour I received a phone call to set up an appointment. Next day the person came out, fixed the issue on the first visit within an hour. Excellent service from the support center and outstanding resolutions.

3 years ago

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Verified Customer

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Sandy Lindquist Boise, ID

It was touch and go for a while with CW but they have really come through for us several times now. It is reassuring to know that a claim is acted on quickly and we appreciate that very much. We paid $75 for a claim recently on a dryer that would have cost nearly $300 so to us it is very much worth it.

3 years ago

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Verified Customer

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Eddie Bills Jr Chicago, IL

What I did like so far is the company that installed my ac unit very professional the young man Marco explained everything thing to me very well what I didn’t like was the amount of money I had to pay to you guys I thought that was a bit hi but it worked out for me and my family

3 years ago

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Dan Omaha, NE

I have been with Choice for several years now, I couldn’t be happier with a company for their prompt service . They have put together a group of professional, certified contractors that are on time and treat us as we should be treated. We no longer have to search the Internet for a contractor who never shows up or does a sloppy job. I’m a choice customer for life!

3 years ago

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lofton63 Prairieville, LA

I have used Choice twice, my first experience was not very good. I called them for a water leak near the water meter, which was explained to the automated call (even though I preferred to speak with a human). The bottom line is I spent $75.00 for a plumbing service to park in my driveway and leave. My second call for a dishwasher not working was outstanding, the appointment was made, the technician communicated, arrived and repaired the dishwasher without a problem. Very professional.

3 years ago

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Verified Customer

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Mr&Mrs A Clayton Oakland, CA

We are very happy with this company and hope that in the future this doesn’t change. We had problems with our electrical on our house and “Choice Home Warranty” paid for half. Half was better than our other warranty company “American Home Shield” was the worst. THANK YOU 🙏🏾

3 years ago

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Verified Customer

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Allen Triba Hemet, CA

Choice Home Warranty has been quick to respond to our appliance breakdown repairs. The maintenance technicians assigned for repairs have all been courteous and professional. We have renewed our contract with them for another year.

3 years ago

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Verified Customer

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Jon Las Vegas, NV

Great coverage. The warranty itself I think is great with the coverage and everything. The first experience was great. I used it a couple weeks ago for our A/C and it was very smooth and went great. The company that came out was great. The second time is currently a claim for my wash machine and I am not very happy because the company that was sent out to deal with my wash machine is not accredited by the Better Business Bureau. They've got tons of complaints that name Choice Warranty is the company that recommended them. And I'm just, I'm not happy at all.

3 years ago

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Verified Customer

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Ethel Humble, TX

Every time that I make a claim, they get right on it. One time I used them for my dishwasher when it was leaking, so they came out and it couldn't be repaired. The guys sold me a new one right then and there. Overall, I think they're really good because I haven't had any issues with them and what they say they covered.

3 years ago

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Verified Customer

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Brian San Antonio, TX

Every time I've called, they've come out and taken care of business. Once my toilet was leaking and I called them, it cost me $80 and they came and reset the toilet which would have cost normally $300 with any other company. The people they sent out were polite, positive and they got the job done and it haven't had an issue since.

3 years ago

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Verified Customer

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Mark Independence, MO

We had a fryer not working and was able to go online and it had an appointment scheduled within two days and it was fixed immediately. So far I've had one claim and it was handled quickly and professionally and super simple online.

3 years ago

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Verified Customer

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John Knoxville, TN

Very positive. They always responded to my calls and my questions. One time I used Choice for the refrigerator, and they sent out the best repairman so I didn't have to get it replaced. They sent out a plumber so I didn't have to get a new toilet. They have some very good people working for them.

3 years ago

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Kimberly Duluth, GA

It is affordable and the they were very professional when I called. Customer service is great. My furnace motor went out and I wasn't really pleased with the guy that came out. He forgot the appointment and then he just took forever. He took almost two weeks to fix my furnace. So but I called them and I expressed my dissatisfaction with him. Another time I had a plumbing issue and the company that they sent out was perfect. They were great.

3 years ago

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Verified Customer

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Martha Wellington, KS

About a week and a half ago the A/C gave out and they went out there real quick, like within two hours, and they went and fixed it. The lady that helped me was really helpful and really quick to respond. I got a callback and they they just fixed it quick, the problem that I had

3 years ago

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Verified Customer

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Anonymous Fairfax, VA

Whenever I've called they sent someone within a day or two. Work was done to my satisfaction. It was no hassle. I needed to use it for my garbage disposal and the technician came out I believe within within a couple of days. It was fast, it was efficient, and it was really just a very easy process.

3 years ago

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Verified Customer

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Stephen Lake Worth, FL

Recently my air conditioning system was not working correctly. It was not cooling, the overflow was clogged and so I opened the case with Choice. And the plumber came the following day and resolved the issue. I generally get a very prompt response.

3 years ago

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Verified Customer

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Betty West Palm Beach, FL

It is convenient. I had a leaking dishwasher and the guy came and determined the cause, ordered the part and a couple days later came back with the part and fixed it. So all turned out well and it happened in a timely manner.

3 years ago

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Verified Customer

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Elliot Colchamiro

This is my second year as a member of "Choice Home Warranty". I have already taken advantage of their service for my garage door opener, my clothes dryer, my clothes washer, my refrigerator and my dishwasher. They have all been minor repairs but I am generally happy with the service , especially with the speed with which I have been contacted by their service vendors. In one instance when my dishwasher needed to be replaced I was given a voucher for a replacement at Lowes. I highly recommend joining! Elliot Colchamiro

3 years ago

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Verified Customer

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Louis Paturno Las Vegas, NV

They are alway's on time except for the last time when when my fridge stopped working the tech came and diagnosed the problem right away but it took a few days before CHW gave the okay to replace the relay and it took the tech almost a week before he came back with the part to fix the fridge,and I was without a fridge almost 2 weeks

3 years ago

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