Choice Home Warranty Reviews

I like Choice Home Warranty and they get experts out when we need them. This is a great program! Service technicians are always nice and professional to fix our issues. Kudos to Choice Home Warranty! I do tell others about your program.

the claim filing was very simple and quick, received same day response and appointment booked for the next day. Contractor they used was great. Both Choice Home and the contractor had great communication and very prompt. Having this warranty saved us over $7,000

Very very pleased with choice Warrenty service . I was getting ready to leave for a trip and I noticed a leak u set my kitchen sink. They came out the ne t day - I gave them code to my door and they fixed the problem. Can’t ask for a better service than that. Thankyou so much 😊

They have been there when we needed them and that's all I can ask for. Our air conditioners went out in the middle of summer and we needed all the help we could get. Choice was right there on the spot and we really appreciated the help. Every time we've called, Jessica or one of the other people there have been very cooperative.

I think that they're very attentive. They know exactly what they're doing, so they respond to things quickly. Of course it takes time, but that's understandable, 24 hours to 48 hours. But overall, I'm happy. If they can identify a technician a little earlier, that'd be helpful. But again, that's understandable.

I believe Choice lives up to their word. They say you pay this deductible and that's what I've paid always. I've referred 5 or 6 people to Choice and they been happy with it too. So I'm glad to have Choice and be able to share my experience with anyone.

We've only had one claim and it went very well actually. My wife heard noise out of our air conditioning unit. We had the guy come out from the Choice vendor and he basically told us that everything was fine and there was a screw loose, so he tightened the screw. I guess it really didn't cost you guys anything, but it cost us $75, which was okay.

I needed to use my warranty the last time for my dryer and they came out. I called them, they sent somebody out, he diagnosed it, but he didn't have the part. So he had to order the part. When the part came in, I called them, but I had to wait another week before they could get somebody else out. But they fixed it right away. Both technicians were very curious and very knowledgeable. So I'm pleased.

They quickly select a vendor and make appointments. I've used it on several occasions. One was for the AC unit which was making a noise. The contractor came in, took note of it, and said we needed to order a part. That was over a year ago and I'm still waiting. Another one was for my washing machine. I received a call from the contractor. I sent pictures and and pinpointed what was wrong with it. The technician came to the house, took a picture, said they needed to order a part and left, and I'm still waiting. Hopefully that gets resolved.

I had a pool pump that needed to be replaced and you weren't able to find anybody that would be willing to come do it, so I had to do it myself. You did reimburse me to the maximum amount. But I'm unhappy that I had to find a technician myself. The other thing about Choice is their marketing is too frequent. I get emails and calls probably at least two to three times a week to sell me a home warranty that I already own.

I recommend Choice Home Warranty for your home service contract provider. From the easy claim process to the contracted service providers, I’ve been satisfied. In addition, the customer service representatives are knowledgeable , professional and customer service friendly.

Hi Jessica I had my refrigerator serviced and my dishwasher the same day. The refrigerator is great! I was assuming the tech was order parts for my dishwasher the wheels keep coming off on the lower basket! I have not heard back about this!

Choice has indeed come a long way. If you were to ask me for a review, say 2 years back, i would have given them a low rating for sure. But my recent experience after the contract renewal have been pleasant. They are quick to respond, have better quality of technicians and are reasonable when approving repairs

the last customer service person I spoke with was Jessica (retention Dept) was very helpful. u have to call get a case number then wait . water in your basement (sump Pump) failure require your attention. you farm out case numbers to see who want to call this customer back.

Interaction with Choice Home Warranty was excellent. Interaction with the assigned vendor, not so much. A&E Factory Service (Sears) came out after about a week (Oct 3) and ordered parts for our refrigerator and an appointment was set up for two weeks after that to install the parts, one of which was backordered. I immediately found the back-ordered part available on Amazon and notified them to no response. When our assigned appointment date (Oct 17) neared I ordered the part myself and had it in hand to confirm the appointment with all parts received. There was NO response from A&E (Sears) and they did not arrive to install the parts. This vendor has proved unreliable. Any chance of getting someone here to install these parts (Refrigerator and Freezer compartment lights)? I will review CHW after the completion of my service request.

It was our dishwasher, and we received a notice of the service person that would come. He came on time and he fixed the washer within 45 minutes. And and was efficient and left and I thought that was very very good experience.

Their claim process is very simple. It's very easy to file the claim and the claim resolution process is also very quick. The technicians come at a pretty quick frequency and resolve the issues. There is not a whole lot of going back and forth between the 'I need an approval' kind of process and things get resolved very quickly.

My air conditioning went out and they came in and it was the compressor, so they had to put in a new compressor. They were just really professional and they knew what they were talking about. They got right to it and they were very timely.

I haven't had any problem with them. I think we called them twice, they came, they fixed whatever the problem was, and they were efficient. We didn't have to call them back. They came in a timely manner. They came when they said they were coming.

They do everything they say they're going to do and someone contacts me within 24 hours. Some things they don't cover. I've had some things that I called up about that they haven't covered, but overall they're fairly good. I'll probably renew with them again myself when it comes up.

I've only used them once and and it was a very positive thing. So, so far so good. I just purchased this house and I had them come out and rekey the box on the door. I made one phone call and they took care of my problem right then and had somebody come to fix it.

They did exactly what they said and they did it within the time margin that they gave us. I'm totally satisfied. We had problems with our air conditioning. It stopped blowing and we called them and they gave us a window of about 48 hours and they were within that limit. Actually, they were shorter and they took care of the problem.

Anytime I've had a problem, I've called or or went online and they've taken care of it immediately. My garage door broke a month or so ago. I contacted Choice Home Warranty they scheduled for someone to come out and look at it and it was fixed within days.

They've always taken care of my problems whenever I've called them. The last time was I had my air conditioner work done because it wasn't working. The technician come out there and got it working and I didn't have no problem.

The price was good. They took care of our issue that we had. Our hot water tank was out. They had a contractor show up and he repaired the hot water tank while he was there - he had the parts - and everything was fine thereafter.

So far very happy with it. My first experience was very positive. Very fast and efficient. I had just moved into my home and I have an Italian stove that I didn't know how to operate or anything. I called for a service call and the guy was just very helpful and knowledgeable.

I've been with choice for several years, this was my first time ever calling. I was surprised how quick they handled me and sent somebody out in a timely fashion. They sent me an email that told me who would be coming out. This company handle me very professionally.

I put in a claim over a year ago and dealing with Choice was nothing short of a nightmare. However I continued with them and recently put in a new claim for a garage door issue. Their service and response time has improved greatly and everything went swimmingly. It’s like they had a ton of complaints about the way they handle their claims and have turned the ship around. Congrats!

I have used Choice Home Warranty three times. I had a water heater refrigerator replaced and a dishwasher repaired. All of the technicians were very professional and knowledgeable. I have referred my neighbor to you all. And I have recommended that my family and friends check your company out.

I've had Choice over a year now and I can say nothing but good things about them this far. They have responded at least 4 to 5 times too make needed repairs. I would highly recommend if you are looking for a home Warranty company I suggest you try CHOICE.

I was always treated kindly and professionally. Whenever I was on the phone with them. They have always sent excellent repairmen who are efficient and professional. It's the best purchase of my adult life I've ever made and I'm 73 years old

I love Choice Home Warranty. This was the only reasonably-priced and well-reviewed warranty company I could find that covers swimming pools and septic systems. Additionally, a qualified technician always arrived within 3 days of submitting a claim.

If we need repair we call Choice and they will answer our request advising we should hear from the company contacted by Choice to do the repairs and then we agree upon the best time to come to do the repair. It's a great plan and we use it whenever we need it.

The response when I report an issue is always timely. And the service call is scheduled within a day or two. Love it! Note: I had a different company prior to Choice Home Warranty and half the time they couldn't find a vendor to handle my repair. I was completely dissatisfied and hesitated to try again but am glad I have Choice Home Warranty.

These people are quick to respond to my request for service, schedule a service call within 24 hrs, The service companies that come assess the problem accurately, order parts and come back to install them within a week. They're amazing.!

Price aspect very competitive on the market. Customer service is good. Bad things are they dont buy the item for the replacement. Also, there is no way you can directly share your purchase invoice for a reimbursement. They suggest you to upload on website, but you will never succeed. At least happened to me multiple times. I dont know what will happen if a big ticket appliance fails..........

I believe in Choice Hone Warranty , they are the 'Real Deal' and best company. They do live up to what they say they do in their advertisements and contract. A recent whole brand new water dispenser and a job in unclogging kitchen sink drain. Their service contractors are 5 Star as well. I would recommend this company

Choice Warranty responds very quickly to customer requests. All technicians have been professional and knowledgeable. They explained the problem and fixed it. If it could not be fixed they didn’t hesitate to call the company. We’ve been quite pleased with Choice warranty

I have used Choice a number of times in the past couple of years and have been very pleased with the technicians that have been sent to my home. They have all been professional and taken care of the issues quickly. Highly recommend.

I have requested plumbing system services and plumbing stoppage services from Choice HW. After the plumbing services have been accomplished, I still have two problems with the plumbing systems that I had planned would be taken care of. First, I have a commode toilet that when flushed the toilet produces a back pressure bubble because the air vent through the roof is not clear. The flushing toilet produces a back pressure bubble in an attempt to grab some air to continue the flushing action. The plumber, who provided our plumbing system service, said that he would not go on the roof because Choice Home Warranty would not pay for the service or provide the liability coverage. Not paying for the service is an issue that I find impossible to accept because proper air venting through the roof is terribly important to the operation of the plumbing system. The question of liability coverage in my understanding needs to be addressed, as well, although I thought this would be the responsibility of the plumbing service business and not the responsibility of Choice Home Warranty. Please answer the issue. Second, I still have leaky lavatory bathroom sink faucets because the plumber advised me that a repair on these Delta faucets would not produce a solution to the problem because they would "Soon" leak again. I may be at fault for accepting this logic as the kind of common sense advice which only the most experienced plumbers know but I still have leaky bathroom sink faucets and I am going to fix them myself because I used to be an assistant to a plumber and my plumber showed me how. Is that what is in the best interests of Choice HW. I do have a question which has not been taken care of yet but Choice HW apparently does not have a procedure in place to make sure this issue is taken care of. The plumber did replace our kitchen sink faucet with the kitchen sink faucet that I had purchased and I understood Choice HW would reimburse us according to policy for a builder's grade kitchen sink faucet but Choice HW does not have a procedure to see that policy becomes a reality. Is Choice HW going to contact me or what? Is the communication between the plumbing service and Choice HW adequate? Do you really expect every homeowner to remember to call Choice HW to remind them to take care of the question of reimbursement for builder's grade? In summary, we have two issues of failure to provide plumbing system services which the customer is caught completely unawares. Isn't that a dangerous way to do business? Even if Choice HW gets by with this way of doing business, do you think the customer appreciates Choice HW for providing the solution to their maintenance problems. Sooner or later the customer will remember. I could hire my own plumber who would go on the roof for me or even though I am 73, I could still go on the roof myself. Do you realize I am very close to canceling my coverage and asking for a rebate of the monies that I have paid since June of 2023. The first service request was for a locksmith to rekey our newly purchased home and Choice HW did not contact the locksmith service for five days from my initial request and only because I contacted Choice HW a second time. The Choice HW customer service representative said they were having difficulty finding a locksmith service. The only reason I did not cancel after that first request was because the locksmith was excellent. On this second to third request for a plumbing service, the plumber was a good man but the limitations of not going to the air vent, which he admitted was the cause of inadequate flushing action in the toilet, repairing the bathroom faucets and Choice HW reimbursing us for the kitchen sink faucet with builder's grade amount to questionable service from Choice HW and the plumber. You should recognize the dawning of a what may someday be a legal problem in these issues. Eventually, the legal action of a group of offended customers might just catch up to you and you may not be intending to be unfair to your customers, just inexperienced enough in providing a service business that you do not recognize what trades people and some of your customers know about the responsibilities involved. Now, I understand and I will allow you to do what is right to the responsibilities which you should provide me at no further cost to me. Even if I was somehow prejudiced in my interpretation of fairness, wouldn't that still be the best approach to provide a customer? Please respond. Thank you much, Richard Reed

Once assigned an “agent” for a claim and not being able to get back to that same agent not good. The fact that when a claim is finally settled you have one place to cash in that claim…Lowe’s. My refrigerator went out August 8, 2023. After several repair servicemen said it couldn’t be fixed and many phone calls back and forth an amount was finally resolved and after I rejected the first amount of $500.00 for a $2000.00 fridge, I was finally given the right amount something like 2 months later. Had I waited that long to go buy my fridge at Lowe’s I’d still be waiting because they couldn’t deliver the fridge until after October 16…maybe. This being said, when Choice gives their customers their e-card it shouldn’t be to any one establishment…now I have an e-card to Lowe’s for “X” dollars for what? I had to go to Best Buy to get my fridge. I will be searching for another warranty company.

I do not like having to wait all day for a service technician . I am on schedule for tomorrow from 8,until 5, which means i have to stay home all day. I cannot be home past 4. Also, i cannot contact the service technician before he comes. I have bedn waiting for several months for repair on a wall ac. The first technician called and we told him we wanted to make sure that the wall ac was covered. He said he would check but he never got back with us. If they show up tomorrow and say that it is not covered, I shouldn’t have to pay the service charge since i have made several calls to let them know what type of unit it is. It is not part of the central air system.

The repairman that repaired my AC unit was friendly, knnowledgable and timely. What more can you ask? When a part was needed, he had the part on the truck. I know it's not suposed to matter, but the guy was here a total of less than 30-minutes. Much appreciated. Thank you Choice.

I like the security and convenience of knowing I don’t have do the legwork of trying to find a contractor especially since I live in an area I’m not familiar with. I also like knowing it’s just going to cost me a $75 service call since the seller of my house included the home warranty in the contract when I purchased the home. The downside is they seem quick to offer to let me find a contractor after a day or so if they can’t find one right away. I will probably purchase another year of protection for the peace of mind.

They did a wonderful job. Quick and good cleanup I switched to Choice after 33 years with AHS due to them not having plumbers in my area They wanted me to get my own plumber and bill them No local plumber wanted to deal with that Once they were on the phone for 45 minutes to get approval

I've used choice warranty so far 3 times. The first time took over a week to get assigned. But the last two times have been great. So the first time may have been an anomaly. But I have no complaints. Just be cautious of the up sell by the technician that come out. But so far everything with choice has been great. No issues getting approval for repairs. Only reason for 4 stars is the first claim took way to long.

It was so easy to get my claim taken care of. I called and was scheduled with a plumber the same day. The plumber took care of my leaking sink very timely. I have had no problem with the repair. The plumber was very friendly and very efficient. Thanks Choice Home Warranty.

The companies they hire to do the work are well trained and knowledgeable. They are always ready to investigate the issues and resolve for the customer. Choice Home Warranty is cooperative in getting the projects assigned to the right service provider asap.

How fast they sent someone out to fix. Did not like how the first company that was supposed to come called in the morning saying they were coming that day as if I don’t have to work and need to make an appointment to ensure I am off and at home.

We called in to request for help with our toilet. We did not have to wait at all. We had a plumbing assigned and he came and fixed the issue. The plumber is knowledgeable and knew exactly what the problems were. He fixed and left the place so clean. We are so thankful.