Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Carletta

They were really good at explaining how the warranty worked when I first signed up. They've followed through with what they said they'd do. Our furnace went out and after I called them they had someone out here the next day to take a look at it. They took a couple more days after that to order a part.

3 years ago

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Verified Customer

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Ronald

I've always been impressed with the way my claims have been handled. Choice got a repairman out here within a day and I ended up getting a new unit. My customer service representative was very instrumental in helping me get the new unit. I will continue to use Choice as my home warranty service.

3 years ago

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Verified Customer

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Lee

When I call, they answer the phone and service comes the very next day. I've needed to use them twice for a plumbing problem and it was all cleared up the next day. They have a very complete warranty and everything you need covered is covered!

3 years ago

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Verified Customer

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Rhonda

I received quick service with no hassle whatsoever when I had questions. When my dishwasher broke down there was a repairman at my house within two days. They are a reputable company and I didn't have to wait long to get a service person assigned to me.

3 years ago

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Verified Customer

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Anonymous

We've used the warranty three times. Each time we've used it, they would have someone out here the next day and everything was taken care of. They did an efficient job, they were polite, and had their masks on. I'm very pleased at how prompt they have been.

3 years ago

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Verified Customer

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Liz Henderson, NV

When we first signed with Choice, the monthly prices was low & the fee for a service visit was also very low. In our first year, they were accommodating & ended up replacing our garage door opener & our garbage disposal. They did refuse to fix our washing machine but the reasoning behind that decision was supported by the wording in our warranty so we understood. They raised both our monthly cost & service fee the second year but we decided to stay with them. That year, in August or September, our air conditioning went out. We live in Las Vegas & it was over 100 degrees every day. It took almost a month to get a new a/c unit & when we did, the unit cost us almost $2,000 out of pocket even with the warranty. During the process, they did not pay for a portable unit so that was a huge additional cost to us as it's not really possible to live in Vegas without some sort of a/c. All of that wasn't even the worst part. The worst part was the horrendous communication from Choice. The did not communicate with us or the HVAC company working with us. They did not request info from either of us but when contacted by us as to what the status was, they would tell us they were waiting on info from us. We were given different time frames & different information every time we called. In the final 10 days, we were given 4 different final amounts we would need for the HVAC company at install, each increasing, beginning with $800 & finally landing at $1900+. We made several requests to speak to a manager & were never put in touch with one or contacted by one. We decided to cancel after this experience but that finally got their attention & they offered us 3 free months. We ended up staying with them after that horrible experience but have not needed to call for anything since then. They just raised the price again a couple of months ago & we have begun looking for a new warranty company.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2020

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Verified Customer

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David And Gina

They have been very responsive. Most recently our dryer broke and the offered us a certain amount of money to put to a new one since it could not be fixed. We were happy with what was provided. We are happy with the service of the vendors. The technicians diagnose the problems and everything is outlined.

4 years ago

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Verified Customer

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Seth

It is very easy to fine a claim. I have never had an issues with something not being fixed. I had a an AC problem and they came out the next business day and had it fixed pretty quickly. I like that it is different companies that come out to work on issues and it is not one company. Availability for service is a lot higher.

4 years ago

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Verified Customer

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Lorri

One hundred percent worth it. I will definitely renew. They are attentive and helpful every time I call. Recently my ac was blowing hot air. The ac repair people they sent me were really good. Everything went smoothly. They always come through. It is a great service.

4 years ago

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Verified Customer

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Victoria & George

Quality is good, it is just the timing aspect. It took a while to get a repairman out for services in my area but once they found them, they found a really good one that came all hours of the day and get the job done as expeditiously as possible. Every time I use them, they send people that go above and beyond to get the job done.

4 years ago

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Verified Customer

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Nick

Responses are always very quick and professional. The people they send are professional and thorough. I had my garage door repaired immediately. I also had my air conditioning done. I have had other warrantied in the past and I can tell you Choice is the best I’ve used so far.

4 years ago

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Verified Customer

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Scott/Cassie

Always easy to work with and quick to respond. The service is very good. Our fridge broke and hey sent out the repair person to diagnose the problem and ended paying for a new refrigerator. The cost was covered about seventy percent.

4 years ago

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Verified Customer

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Karen

So far it has been really good. They have been really good about getting people out here. Our water heater wasn’t working and they figured out what was wrong and ordered parts and came back a couple of days ago later to fix it.

4 years ago

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Verified Customer

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Randy

Great customer service and the people they are sending are getting the work done quickly. I had a plumbing issue and I called them and the very next day, someone was out to fix my problem. You don’t have to wait forever. I am happy with it. It is one of the best values.

4 years ago

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Verified Customer

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Jack

The last time I had a leak in my bathroom and they moved me to the front of the line so I didn’t have to turn the water off in my house for very long. They were there within 24 hours. Every time I need them, they are there.

4 years ago

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Verified Customer

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Robert

When I call, I get immediate results. I have had them for a little over a year and I have not been disappointed. It is a good value. The people they send me are really good. The girls in the office are so sweet and accommodating. They tell me who is going to call and when they are going to call. It is nice to know.

4 years ago

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Verified Customer

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Sue

I always recommend them to friends. I never have any problems with them taking care of things need. Our refrigerator went out, a fan had to be replaced and the gentleman ordered the part right away and they came out and installed it and all is working well.

4 years ago

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Verified Customer

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Darelyn

The only thing I was disappointed with, which really isn’t about Choice Warranty, was the company they sent out said they would be here between eight and eleven and at noon they called me and said it would be between twelve and four and it wasn’t until five thirty that they came. Other than that when I sent Choice I needed something, within less than 24 hours I had a reply with an appointment set up to take care of it. They are prompt and the price is very reasonable. I do recommend them to friends.

4 years ago

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Verified Customer

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Rose

Always contact me within 24 hours and address all my issues. The time the air conditioner wasn’t working, they came out and fixed it. They always send a technician who can do the job. The two times they were unable to fix the problems because the company was not making the part, they offered me an amount of money to replace the problem.

4 years ago

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Verified Customer

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Pam

The money I paid was great but I have been told the prices have gone up. I don’t have trouble getting a repair for anything I put a request in for. It is easy for me to put a claim in online. In a couple of hours, I can see they have contacted someone to come out and do my repairs.

4 years ago

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Verified Customer

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Anonymous

We’ve had good luck with some of our service technicians but not with other. Generally they were very polite but the quality of the workmanship is not always top notch. Customer service is generally pretty responsive except they have a hard time getting vendors and contractors out in a timely manner. Overall it is useful to have a policy in place.

4 years ago

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Verified Customer

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Anonymous

I made a good choice picking Choice. Whenever I make a phone call, I get an appointment with someone. The person always shows up. Every single person they have sent to my house has made the repair on time and was very polite.

4 years ago

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Verified Customer

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James

Customer service is pretty much on top of it. I got a quote right away. I had a problem with my AC unit on a Sunday morning and I called and someone was out the next day and is was fixed within 30 to 45 minutes. I am completely satisfied.

4 years ago

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Verified Customer

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Judy

Very pleased with the cost and what is covered. I feel they are very trustworthy. I trust the people that came out. I feel safe with them. They really want to make sure they are supporting my needs. The quality of service is really good. The process is very easy and the gentleman on the phone was very professional.

4 years ago

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Verified Customer

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Margaret

It is easy to go through the phone or their website to get them. They explain what your coverage is. I have special things covered. They make sure you are satisfied with the people who come out to fix whatever needs to be fixed.

4 years ago

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Verified Customer

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Stan And Debra

If they can fix it, they fix it. If they can’t fix it, the replace part of it. The people who have come to the house have been very nice and very courteous. It is a big help for us that I know I can trust the people. It did take three weeks to get a plumber.

4 years ago

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Verified Customer

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Anonymous

When I filed a claim for my AC unit, they took immediate action and were at my house within 24 hour. The service man even showed up early for the appointment and was done within 15 minutes. The only criticism I have with Choice Home Warranty is they send unsolicited advertisements.

4 years ago

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Verified Customer

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Janet

Sixty dollars is ridiculous for a service call. It used to be forty five. It is the cheapest one out there. For everything other than plumbing issues, the technician is out within 24 hours but with plumbers it is 2 or 3 days.

4 years ago

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Verified Customer

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John

My issues were taken care of in a timely and courteous manner. I’ve used them on two occasions and they were very responsive. I had a plumbing issue, where three of my four bathrooms were not flushing properly and they sent out a plumber and he diagnosed the problem quickly and replaced all the toilets for a nominal service fee.

4 years ago

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Verified Customer

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Kate Buda

So every time I needed to use the warranty, it has been a good experience. I have probably used it three times. Customer support is very attentive and the person that came out for my LG dryer was very good and professional. It was fixed in a timely manner.

4 years ago

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Verified Customer

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Sharon

All the technicians are excellent. I’ve use the warranty twice, once foe the dishwasher and the other for the dryer. They repaired both appliances on the first visit. They have communicated with me and followed through. I had American Home Warranty before and I wasn’t happy with them and Choice offered me more.

4 years ago

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Verified Customer

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Betty

Their service is above and beyond. They’ve always been right on top of things. The last time I used them, my dryer was not shutting off when I opened the door. They came out within two days and ordered a part and a couple of days after that, it was fixed.

4 years ago

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Verified Customer

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Jolene

When we called, we received a good response quickly and they were easy to work with. We were having troubles with the air conditioning and they sent out a repair team to fix it and when it went down a second time, the unit was replaced.

4 years ago

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Verified Customer

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Carolina

Everyone that has come out so far has been very professional and has been able to solve the problem. They are always responsive. When I submit a claim, almost immediately I receive a call that my service has been scheduled and I get all the information I need.

4 years ago

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Verified Customer

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Pete

The experience we have had with choice has been good. It was quick and easy. We had to have the roof replaced because there was damage. I filed the claim and very fast after that, the sub contractor called to fix the problem. He did very professional, good work.

4 years ago

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Verified Customer

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Sharon

After doing some research, Choice Home Warranty seemed like my best choice. They reply quickly and send out reputable people that do a good job. I’ve used it twice with my dishwasher and the gentlemen they sent out quickly solved the problem. Both times it was a good experience.

4 years ago

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Anonymous

About 3 weeks they fixed the garage door opener. They get repairs done in a timely manner. They have done an excellent job. They came at the scheduled time and got it fixed that dat. I highly recommend them. It is highly cost effective.

4 years ago

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Verified Customer

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Monique

A step above everyone else with home warranty. I truly love it. There service is a lot better than American Home Warranty. They actually contact you back and care about the customer and their needs. My air conditioner unit went out and I got it repaired. They put in the time to understand my issues.

4 years ago

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Judy Geers

They are very good about helping me and answering my questions promptly. I recently used the warranty when I had an electrical problem. The electrician came and solved my problem within minutes. I think it is very good value for the money.

4 years ago Edited January 10, 2024

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Verified Customer

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James And Joyce

Very much satisfied that they do what they say they are going to do. It is hard to find service like this. They treat me like I have been going there for a hundred years and like they want to the most superior job and I believe they did. They are prompt and adamant that they have support for me.

4 years ago

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Bertha

Recently I was having an issue with my sink and they sent someone out to fix. I also got a new disposal and stove. I was also having a problem with my dishwasher and they said that was a separate thing so I didn’t like having to pay the $55 dollars again.

4 years ago

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Micah

Fast service and great quality. Multiple people had referred me to them as one of the best home warranties and I haven’t had any bad experiences on my multiple calls. Somebody was out within three days to repair my dryer and he got it taken care of in thirty minutes.

4 years ago

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Anonymous

Choice has the most comprehensive program. I’ve used it several times and every time some has come out to diagnose the problem and we get great service. They always keep you informed about the status of the technician dispatched. It is a good value. All you need is one service call and you have payed for it.

4 years ago

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Kathie

Overall we’re very happy. We are happy with the price. It is better than the other company we were with. We were able to get a hold of someone quickly and easily for the call and they did the job. With the other company, we could not reach them.

4 years ago

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Jasmine And Janet

Choice Home Warranty is good almost all of the time. They sent someone right out last month for the problem with my refrigerator which I appreciate because I have food in there. They didn’t want to give me two hundred dollars for the stove but it is a great thing to have.

4 years ago

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Verified Customer

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Donna

Because I don’t have to search around for a good service person to come and they do the services that are expected, it has worked out for me. The air conditioning was covered with an added amount and the outcome was very good.

4 years ago

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Kathleen

It is pretty easy, quick, and efficient going to the website and explaining what my problem is. The people that have come to the house to service the appliances have been wonderful. I am happy with them and I will probably continue with them.

4 years ago

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Jack And Cheryl

We thought that they friendly and easy to deal with. It is really up to date and nice. They don’t forget about you and it has been really good. The only thing is the guy that came forgot to put on a mask when we had someone for the air conditioning thermostat.

4 years ago

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Aileen

I’ve been a customer for five years and I have never had a problem with them. They fix things right away. Customer service is easy because it is an online request. They come the next day if they are available. They replaced our garbage disposal 100 percent. We are very happy.

4 years ago

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Dale

Choice warranty is very trustworthy. I like the coverage better because they cover more than some other companies. They always work really good with me. I am really happy with them. Everybody they have sent have been really good, quality people.

4 years ago

Choice Home Warranty Reviews