Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Adam

I’ve been with Choice Home Warranty for five years and will complete a sixth year because of a free-year promotion. My experience has been mixed—repairs do get handled, but the company consistently looks for the lowest-cost solution. When replacement is required, they instruct technicians to choose the cheapest option available, which has meant lower-quality parts or appliances than what was originally installed. For example, I’ve received a weaker garage door spring, and a very basic built-in microwave replacement. While I appreciate that coverage exists and issues are eventually resolved, it often feels like savings for the company come before long-term quality for the customer.

1 year ago

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Harold

I have been a member of CHW since July 31, 2025. At the start, in September, I had an issue with our. Garage door. A Technician came to our home within a week and the issue was resolved. I submitted another claim for repair of a leak and a drain stoppage. The stoppage was taken care of very quickly, but there seems to be some type of delay for the leak. I was offered a chance to sign a three year contract for almost $2000.00 because I was starting to trust CHW, the service changed for me. It has been a month now and the leak has not been repaired, plus I have a hole in my guest bathroom ceiling that can’t be repaired until the leak is resolved. I missed two physician appointments waiting for the technicians that never came and there’s a lack of communication between the contractor and CHW. I will get an appointment date from CHW via email and another text from the contractor with a totally different date. I have contacted customer service four times concerning this issue and they are just as confused as I am. If it was possible for me to cancel my contract and receive a full refund, I would. Sometimes I regret changing over from American Preferred Home Warranty. The company was expensive, but reliable.

1 year ago Edited November 8, 2025

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Verified Customer

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Joseph

Second plumbing issue within five weeks for same issue. The second plumber spent twice the time to rooter the toilet and so far no repeat of the problem.......test was when we had the family dinner with same folks previously.....no problem this time...

1 year ago

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Pam

Up until the last few contractors I raved about choice to everyone and have even had some coworkers buy plans. But recently and specially the last 3 visits which were 2 different contractors I’ve been greatly disappointed! The last one who was also the 1st of the last 3 was the worst! Rude, not helpful in talking to me about what was actually broke left without resolving issues or confirming that it would be approved for parts to be ordered! I had to contact choice AND him to find out when he would be back! And this was for a heating problem and it was quite cold in the house at night. Also both times didn’t have a receipt for me or didn’t provide one later as he promised ALSO wanted cash!!!

1 year ago

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Verified Customer

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Wanda West

Service was beyond my expectations. The appointment was made quickly after I submitted the claim and the technician was on time and kept in contact with me on when he would arrive. Had to go get a part for my stove and came right back. I highly recommend Choice Home Warranty.

1 year ago

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Ronald Boucher

I had an a/c issue and notified Choice. The service man came out and fixed the problem. He unclogged a drain line and charged $1700 to remove mold that he said wasn’t covered. Three months later I had the same clogged line. The same tech game out. He fixed the problem and indicated that, if it happens again, I should consider replacing the line. (About $300). Three weeks later I had the same clogged line. This time I called my a/c man. He unclogged the line and gave me a one year guarantee and volunteered to check it in six months. All for $200. I would prefer to call myown tech and have Choice cover any major repair.

1 year ago

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Verified Customer

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vincent turchiano

Had many fears (most notably my hvac) when buying my first home. Realtor recommended a home warranty. Chose Choice at random and am happy I did. They have been phenomenal. I’m going on 4 years and will have 2 left on my warranty. After the 6 years are up, I will most likely get another 6 year deal. Worth every penny

1 year ago

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Verified Customer

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robert wardin

A skilled plumber came to my house to fix a clogged kitchen drain. He was very knowledgeable about the issues. Replace a few parts, unclogged the drain and was done in less than 30 minutes. Also, the service call was done within 4 hours of when reported the problem.

1 year ago Edited November 8, 2025

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Verified Customer

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Nancy

My husband had a stroke and he always would fix or know what was wrong with stuff. Since he can’t do anything anymore I thought this was an answer to some of my worries. Sure enough my oven quit working! The appliance repair guys were super nice and fixed it quickly!

1 year ago

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Verified Customer

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Geralyn

Its an awesome company they do all the work for you you don't have to find your own contractor to come and look at whatever you have wrong you just wait for email they set up the appointment you pay your service fee and that's it

1 year ago

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Verified Customer

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Catherine

I'm so happy with Choice Home Warranty! I've had to use it twice in the last few months and I couldn't be more satisfied!! Reasonable response time, Nothing more than $100 service fee!! I highly appreciate this home warranty!!

1 year ago

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Jolie

It's not the contractor per se; its more so of the process to get a repair completed (shouldn't take several weeks for a simple repair due to the requirement for multiple requests and multiple charges). I do not like the fact that when there is an issue, it takes multiple contractors to resolve. Why not assign to a contractor and have them complete the job from start to finish and include it as one. For example, contractor took a look at what the issue was ($75); input the request for service (assigned to a NEW contractor) who kept putting me off for several weeks and felt that coming at 8PM was okay with me with young children in the home. I called you all to say that it was unacceptable and to please assign to original contractor, who was able to take care of within a few days (another $75). Why does it take two different contractors to do something that could have been taken care of within days of the initial call? Alot of time was wasted and my tenant still has a hole in their ceiling from the water damage. I chose to not input another request in for the repair, in order to avoid the $75 deductible when it is related to the original issue.

1 year ago

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Verified Customer

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Faye

My refrigerator was not repairable so Choice will send an e-gift certificate for replacement of fridge. Service was fast/very pleased with that. Choice told me the e-gift would take up to THIRTY days to receive. It’s been almost two weeks so I have to be without a fridge for two more weeks. I called the company at least twice and was told they cannot expedite claim.

1 year ago

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Verified Customer

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Harris

I am very impressed with the company urgent response to my claim. The customer service department is another area that is exceptional compared to other companies I have subscribed to in the past. Whatever the problem is, they take time to put your mind at rest.

1 year ago

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Verified Customer

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Paula Gay

I’ve needed service twice, first time was a clogged sink drain, second time was the AC; both times the service representatives were professional, courteous and knowledgeable. They repaired the issues and I was happy that only I had invested in Choice Home Warranty!

1 year ago

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Suzanne Randall

They did fine for appliances: dryer I still had to pay $600 for water heater, but it could have been double. But when my a/c unit went out,CHOICE Home Warranty chose picked the repair company who came to look & turned in a report that stated my unit looked vandalized or tampered with (suspecting me) so they would not cover replacement of my entire A/C unit, leaving me in the heat. They said there’s nothing they will do, period. I was so desperate & upset, that I used Thumbtack to get a second opinion which was also trying to get me to finance through them for $12,000 plus $3k cash, for a whole new unit. Which I couldn’t get approved for. Now it’s been an entire week and out of the blue a man calls from yet another 3rd company left over from my initial contact to Thumbtack. I told him it’s trashed & I can’t afford a new unit. He asked me if he could just come see for himself, no charge. Of course I said yes. He came and fixed everything for $980. Good as new. I was being scammed by not 1 but 2 companies. When i called Choice to see if they would reimburse me for the repairs due to the damage. They would not allow me to turn in the report from the company who was successful in fixing it. I want to change companies now.

1 year ago

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Verified Customer

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Mike Ansbro

From start to finish the project was handled very professional. I called with my issue for my AC unit. They called the AC repair people they came out diagnosed the problem went back and got approval. Ordered the part and came back and installed it. AC units working great now.

1 year ago

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Janice Pate

Technician was great but because I could only guess water heater (due to wet area) but it turned out to be a STOPPAGE I was charged 2 service fees ($150) and NO free fee as promised. There is NO WAY I could have known the actual diagnosis at the time of complaint! *When previously tried to leave good report on tech the site would not accept the submission.

1 year ago

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Verified Customer

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Vincent Maiorino

I’m happy with the contract price and co pay , so far I’ve had two service calls the company that fixed my washing machine was very good and not a long waiting time . “ Not so happy with “ the company that fixed my microwave as it took two visits and a long wait in between each visit

1 year ago

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Verified Customer

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Rebecca

Overall, I'd recommend Choice Home Warranty. They've never denied any of our claims. We've had electrical, plumbing, A/C, and refrigerator claims since we purchased our home 4 years ago. Sometimes it's hit and miss with the companies they use to service the claims. Both of our air conditioning units have gone out multiple times. Although it took months of band-aid fixes, the units were eventually replaced (a few years apart). That alone is worth having the warranty!

1 year ago

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Verified Customer

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Kim

Choice Home Warranty turns out to be one of the best things we've ever signed up for! All but one of the issues we've had have been taken care of in a timely manner by very professional and knowledgable technicians. When we had a plumbing issue, Choice Home Warranty was very prompt with communication but was unable in the end to get a plumber to come out and in turn told us to go ahead and get our own. I recommend Choice Home Warranty to any homeowner.

1 year ago

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Verified Customer

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Michael

So, we chose Choice Home Warranty because of what I've read online about the services you provide. But after paying our monthly fees over a period of time and having an issue with our Hot Water Heater we submitted a claim. Upon doing so I was contacted by a service technician who came during a storm and pretty late at night. He was removed from the service for an unknown reason. I was then told that CHW has the option to send out another technician for a second opinion. Makes me feel like CHW does not trust their technicians on their call list. Makes me worry if we made the right choice in our home warranty company. The work was completed, the technician did an outstanding job. I was given the option to pay out of pocket first, so I did, and now I'm waiting for my refund. This process was a lot more complicated than I expected. And I'm barely getting paid back what I paid out of pocket. So, I'm second guessing whether or not this is even worth it.

1 year ago

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Verified Customer

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Steven Balslov

Though there was some delays because of getting parts, I felt that in both of my cases, the team's that you selected on Long Island to help me did a great job. I don’t know why I had to pay $325 for the hot water heater, but the AC went well.

1 year ago

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Carolyn Mahoney

Claim One went just fine but it took two service calls and I had to pay trip call twice. The microwave is now replaced Claim Two was totally unsatisfactory. The garbage disposal didn’t work - I pushed the button at the bottom several times - it wouldn’t start and the sink was backing up. CHW referred the claim to a service company that changed the service appointment window three times - sometimes at the last minute. This was so UNSATISFACTORY that I finally paid to have someone install a new garbage disposal. This incident has made me question as to whether I’ll renew. On top of all the above, CHW hasn’t sent the check for microwave replacement on Claim One

1 year ago

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Corinne

I expected an email confirming my appointment. I waited almost two weeks for a notification, when the gentleman unexpectedly arrived one morning at 9:00 a.m. without notice. Fortunately, we were home. I learned afterward that a message had been sent to my account, saying when he would arrive. Unless a person knows to check there, it's frustrating waiting for some sort of confirmation. An email or text providing the appointment would be appreciated.

1 year ago

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Archie& Kim Girlinghouse

What I like about Choice Home Warranty is dead they try they stay in touch and they try to finish out with a say they're going to do just sad that companies that are doing the work for Choice Home Warranty or not worth hiring because they're deceptive but some of them are worth hiring and do what they say they're going to do but probably a third that's what they say they're going to do. Thank you Kim

1 year ago

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Verified Customer

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Michael

Choice Home Warranty (CHW) sent a very competent technician from "#1 Garage Door" to replace my garage door opener. The job was done well and CHW paid for the new garage door opener and installation. I was very pleased with the service.

1 year ago

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Vocida

The fact that they were quick with getting someone out for the problem. Dislike the fact of the reimbursement amount is way less than what I purchase my product for. And the fact that I have to pay for server to come out and still have to come out of pocket to replace my product. Truth be told I really can take that monthly payment and just put it aside and save the money myself. But I do appreciate something than nothing.

1 year ago

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Suzanne Haley

I thank you for requesting my opinion. There was a quick response to my garbage disposal breakdown. It operated quietly and worked well before. Replacement was approved, which I’m grateful for. When I talked with the salesman who explained Choice, he said a breakdown would result in the same or comparable product. The replacement company used a cheaper and loud model. I can live with this one, but I sincerely hope and expect any future replacement will be equal in value and performance. Again, thank you! Sue Haley

1 year ago

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Verified Customer

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Larry Gatlin

CHW found good electricians out of Brownsville They worked the whole system very professionally Only took few minutes to identify 2 problems seemingly interconnected I am very pleased Response by CHW was good once you get past AI to the follow up

1 year ago

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Verified Customer

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William Baskin

Overall, the company has been great to deal with. For some repairs I get approval for parts within Minutes, which is amazing. Other repairs can require up to a week or two, which means some Aplliance or feature in my home is not working while I await approval. It tends to be on the bigger jobs like an air conditioner or refrigerator. That’s why I deducted one star. Compared to my previous Home Warranty company Choice is substantially better comparatively.

1 year ago

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Verified Customer

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Dana

Excellent warranty Co. I already used it for a refrigerator repair and it was terrific. The service man was great!!! They fixed the problem. I sent the website to 3 new buyers. One already signed up and i got a month free!!! I highly recommend this company for the best in a Home Warranty!!!

1 year ago

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David

I've used their service multiple times for appliance repairs, and overall, everything went smoothly. There was a slight delay in arrival, but it was acceptable. Each time I called, they were prompt in scheduling appointments, and the technicians were courteous on-site. Great experience overall!

1 year ago

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Deborah

I had a positive experience with customer service. They were very helpful and responsive when I had questions about my warranty. Although there was a delay initially, they eventually came to fix my refrigerator. They replaced the ice maker twice, but now it works great! Overall, I'm satisfied with the support I received.

1 year ago

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Leonard

I've had a great experience since signing up. The quality has significantly improved, and the installers are excellent. Recently, I had an issue with my shower, but filing a claim was smooth. They coordinated with my preferred company, and everything was handled efficiently. I paid my deductible, and it was all taken care of without any problems.

1 year ago

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Regina

I've seen significant improvement since joining. The support is great, though reaching them can be challenging at times. Recently, I filed a claim for a broken shower, and the process was smooth. However, after a repair, I'm waiting on a part and haven't heard back in weeks. Overall, they are reliable, but communication could be better.

1 year ago

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Verified Customer

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Shirley

I've had a great experience with Choice Home Warranty overall. They listen well and address my needs. However, getting in touch can be challenging at times. Recently, I had to wait for a part and haven't heard back yet, which is frustrating. Still, I appreciate being able to choose my technician for repairs.

1 year ago

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Verified Customer

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Anonymous

I've had mixed experiences with service times. Sometimes, it can take a while to get help, especially for air conditioning issues. However, I did have a plumbing problem that was resolved quickly and efficiently. Overall, there's room for improvement in response times.

1 year ago

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Verified Customer

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Kasi

I've had a great experience with their service. Whenever I call, they assist me promptly and handle my claims without delay. Recently, I had an issue with my washer, and they quickly sent a technician who resolved the problem efficiently. I'm really satisfied with their immediate response and care for my claims!

1 year ago

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Rudy

I've had great experiences with customer service. Every time I call, I receive prompt feedback and assistance. Recently, when my mother-in-law's washing machine broke, they quickly sent someone out and handled the part order efficiently. Overall, I've been very satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Herbert

I had some initial difficulty reaching customer support, which took a few days to respond. However, my first experience using the service was positive. The team arrived promptly and efficiently fixed the issue. Overall, I'm satisfied with the service despite the initial delay.

1 year ago

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Verified Customer

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Esther

I've had great experiences with their customer service. They are friendly and always try to help. They fixed my dryer quickly, and although my water heater needed replacing, they responded promptly. Overall, I have no complaints and appreciate their reliable service!

1 year ago

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Verified Customer

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Anonymous

I've had mixed experiences with this service. My air conditioner fan broke, but they claimed it wasn't covered due to 'normal wear and tear,' which I found confusing since nothing unusual happened. I also faced issues with plumbing. Overall, I'm disappointed with the coverage and clarity of their policies.

1 year ago

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Verified Customer

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Judy

I had a frustrating experience with customer support. They provided assistance but were not effective in problem-solving. I faced issues with a leaking water heater, and despite sending someone, no real help was offered. Additionally, a garage door repair referral resulted in poor workmanship that needed to be redone. Overall, I was disappointed with the service.

1 year ago

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Verified Customer

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Donald

I had a mixed experience with customer support. They responded quickly to my initial call and resolved the issue efficiently. However, the garage door repair service I was referred to did a poor job and required redo. Thankfully, when I used my warranty for my washer, the technician diagnosed the problem swiftly and had it fixed within a week.

1 year ago

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Verified Customer

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Gueklindsey

I had some challenges with my telephone and vertigo, which affected my experience. Overall, I think it was decent, but my situation made it tougher. I've never spoken to anyone before, always online, so that was different. I had issues with my AC and a water pipe leak due to unusual weather, but my warranty only covered part of the repairs.

1 year ago

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Verified Customer

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Richard

I recently had to submit claims for issues with my AC unit and a water pipe leak due to unusual weather. While Choice Warranty covered the pipe replacement, I was disappointed that they only addressed part of the problem. However, they were quick to respond to an electrical issue, which was appreciated. Overall, my experience has been mixed.

1 year ago

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Verified Customer

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Tiffany

I had a great experience with the service. They were very helpful and made me feel comfortable asking questions. I appreciated being able to speak to a real person when I called for AC repairs, especially on a weekend. The technician was prompt and did a wonderful job fixing my AC, which is crucial in the Texas heat. Overall, excellent service!

1 year ago

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Verified Customer

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Marcus

I found the service to be quite efficient. The technician arrived on schedule and resolved the issue quickly. However, I was disappointed that they wouldn't cover the sewer clog. Despite that, the technician was able to identify the problem with my circuit breaker outlets right away. Overall, a mixed experience.

1 year ago

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Verified Customer

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Rene

I had a great experience with the service. The technician arrived on time and resolved my issues quickly, whether it was fixing the circuit breakers or replacing my air conditioner's compressor. They were very helpful and efficient. I highly recommend their services!

1 year ago

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