Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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James Mentor, OH

It's very difficult to make a claim, especially if you end up with a bad contractor. I had a plumbing leak and they had someone come five days later because they don't have emergency service. When the plumber came, she said we can't fix that and that I needed to call another plumber and I ended up waiting another ten days to get the water mains fixed. I recently had an experience with my furnace that went a lot better.

3 years ago

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Verified Customer

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Betty King, NC

Ended up purchasing six years worth of service from choice. They are straightforward and try their best to assign a company to you. There have been delays but I am still very satisfied with the company. They did a wonderful job.

3 years ago

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Verified Customer

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Benjamin Kenosha, WI

When we purchased our house it was included. We liked it so much we chose to upgrade it. The responses have been top notch. We had an issue with one of the guys doing the work and Choice responded and dispatched someone else to deal with it.

3 years ago

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Verified Customer

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Virgil Capitol Heights, MD

Very trustworthy, I was surprised they were so trustworthy. I would definitely recommend it. I am really pleased they keep their word. I needed work on my microwave and they gave me money to buy another one. They were very reasonable and fast.

3 years ago

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Verified Customer

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Deborah Indianapolis, IN

Well, I used it only once and that was to have the dishwasher and oven repaired. Their customer support was very polite and helpful. The man that came out to do the repairs was extremely nice--he was very helpful--he helped me pull out and fix the appliances. He did a really great job.

3 years ago

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Verified Customer

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Lisa Freehold, NJ

I chose Choice Home Warranty because I felt that they gave me a good value for my money. I was very pleased with my last experience. There was no wait time and they were prompt, friendly, and courteous. They answered my call in a timely fasion and fixed my heater within twenty-four hours, so I was very happy about it.

3 years ago

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Verified Customer

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Gary Sica Wimauma, FL

So far, they have been great. They've done everything they said they would do. I've used it three times in the last month and a half. One issue still hasn't been resolved but it's not Choice's problem, it's the air conditioning company. And we had a refrigerator repair and we had a toilet repair.

3 years ago

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Verified Customer

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Howard Scottsdale, AZ

For the most part, I've been very happy. I had a leaking sink and I used the warranty, and they sent a plumber out and he did a good job and stopped the leak. Everytime I request it online, I get a quick response back and then usually I get a call from a contractor the next day and pretty quickly I have the contractor come out, so that's the goal, and everyone's been able to fix all my stuff. There was one incident that I believe I should have gotten coverage, but other than that, the response has been pretty good and I've gotten decent, honest contractors.

3 years ago

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Verified Customer

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Daphne And Doncell Country Club Hills, IL

I've had excellent experiences with them. It's easy, because of the ease of use with the company, the availability of getting the service, and the quickness of getting someone out here to repair the problem. I used it recently because of an issue with frozen pipes, which was resolved.

3 years ago

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Verified Customer

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Betty Killeen, TX

Choice Home Warranty has the best value for your money. I needed to use it because the fan went out on my refrigerator and I had a very good experience. They answered the phone right away and I was able to get an appointment with a service tech. The tech came and fixed it and I haven't had a problem since. They were very responsive.

3 years ago

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Verified Customer

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Malik Aledo, TX

My AC went out and they sent out a technician within forty-eight hours, and actually the guy came within twelve hours after I called my warranty. He solved the issues, service was very quick and very fast, and he explained everything.

3 years ago

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Verified Customer

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Suzanne Lafayette, LA

I like my warranty. It's good to have when you don't have the money to pay expensive bills. The customer service is fast. My heater went out, and it was cold when it went out, so I'm glad I had them. They came out within a day so they do good and fast service.

3 years ago

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Verified Customer

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Kim And Clairissa Fort Worth, TX

Just overall excellent service. Very, very, very rapid response to the few times that I've used it. I developed a leak under my kitchen sink and I sent an email, then got a confirmation the next day scheduling what day my appointment was. The contractor showed up on time and got it fixed.

3 years ago

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Verified Customer

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Antonio & Lucia Hollywood, FL

Every time I've called in, they've been excellent and have answered my questions. I had a problem with my air conditioning and I called Choice Home Warranty and they came in right away the next day. They have been great, the service has been excellent.

3 years ago

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Verified Customer

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Mark Orem, UT

We've had several claims and all all were handled very well and effectively. Recently our furnace went out in the middle of the winter. We contacted Choice Home Warranty and within three hours we had a technician and furnace was working. It's everything that we could hope for.

3 years ago

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Verified Customer

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Kathryn Palm Bay, FL

Their service is prompt and the technicians they’ve sent have been efficient and courteous. I have an ongoing claim with the microwave, the technician is having a hard time getting the part but he is keeping me up to date on his search.

3 years ago

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Verified Customer

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Mark Georgetown, SC

We had a garage door and I am sure it came with the house built in 1989 and it was all worn out and had to be replaced and the man they sent was really professional. He did everything needed and everything I could have asked for in a couple of hours. He was courteous.

3 years ago

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Verified Customer

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Bruce Gettysburg, PA

So far choice has exceeded my expectations. I thought it would be burdensome but when you have a problem, they make it easy. Their customer service is responsive. I had a false alarm and they still came right away. I feel protected and it gives me peace of mind.

3 years ago

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Verified Customer

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Hope Columbia, MO

My concerns have been addressed satisfactorily. We had a garbage disposal go out and we made a claim and the same day we were assigned to a company. The contractor was reached out within twenty four hours and within forty eight was here and a new one was put in. It has exceeded my expectations.

3 years ago

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Verified Customer

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Senora Humble, TX

Customer service was great quality. They listen to what the customer is saying and get someone out in a timely manner. The guys who came out to check out my air conditioning were polite and professional. They fixed the problem in a timely manner.

3 years ago

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Verified Customer

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Chad Southaven, MS

The person that came out was great. I had moved in my house and within two day the water heated was not working even though it was brand new. It was a breaker issues and they fixed it the next day. They did exactly what they said they would do.

3 years ago

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Verified Customer

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Robert San Antonio, TX

We always receive excellent service from this company! Whenever I call them, they come the very same day. The technicians always repair everything we need fixed with no issues. When our dryer went out, we got a call from a technician an hour later. The technician was very quick and knowledgeable and took care of the job.

3 years ago

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Verified Customer

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Russell Fort Myers, FL

A friend recommended this company to me. Anytime we call, they take care of the claim right away. When we had a leak in the water main line, they had someone out here promptly to repair it. We are very happy with the service we've received!

3 years ago

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Verified Customer

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Virginia Surprise, AZ

I went with this company because of the price and benefits they offer. I used them once when I needed my washing machine replaced. The first person I talked to in customer service wasn't super helpful, but the second one I called handled the problem without any problems. They always manages to fix the problem.

3 years ago

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Verified Customer

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Maria San Antonio, TX

I went with them because of the pricing. They've always been helpful and answer the phone right away. Last week, our refrigerator was leaking and the dishwasher overflowed with water on the floor. They really know what they're doing and are very knowledgeable.

3 years ago Edited January 10, 2024

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Verified Customer

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Thomas Leland, NC

They have great value and service at this company. Every time I call customer service, I get the response I'm looking for. I was having issues with my HVAC and the serviceman came out and found the issue, repairing it without any problems.

3 years ago

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Verified Customer

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Svitlana Grapevine, TX

I went with this home warranty company because I needed my appliances to be covered in case they broke. They are very professional and courteous at this company. When I need to use my warranty, I normally get service within 24 hours which is really fast. They come on time and fix the problems I have.

3 years ago

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Verified Customer

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Kenneth Charleston, SC

My realtor recommended I use this company. They give me a pretty quick turnaround with great response times when they set someone up to come help me. I had an issue with my washer and dryer and they set me up with someone who came within 24 hours. It was a quick and easy process.

3 years ago

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Verified Customer

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Anonymous Lake Saint Louis, MO

Our warranty was provided by the person who sold us their home. Their customer service department does what they say they will each time we call. When our garbage disposal stopped working, they sent someone out to replace it.

3 years ago

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Verified Customer

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John Palatine, IL

I went with this company because of the value and coverage they offer. They give me a quick response on each of the issues I've contacted them about. I've used them twice when I needed locks changed and when my sewer was backed up. I was very happy with both services.

3 years ago

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Verified Customer

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Keith Snellville, GA

I chose Choice Home Warranty because of the price and the amount of appliances they cover. It is definitely worth the money. The heater in the house went out and they scheduled a technician to come out early the next day to correct the situation.

3 years ago

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Verified Customer

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Robin Bullhead City, AZ

Once I had another company and then a friend of mine told me to go to Choice Home Warranty because they are more polite and they get it done quickly. I’ve never had a company as polite as Choice Home Warranty. I’ve had a lot of rude people in the past that is why I like them.

3 years ago

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Verified Customer

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Michelle Omaha, NE

I needed a septic pumping but that was a preexisting condition so they didn’t cover it bt they covered the rest of it and they covered my garage door opener when that broke. They had a technician come out and replace the whole thing. They took care of me.

3 years ago

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Verified Customer

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Alec Silovitz Voorhees, NJ

The Service Technicians that come out to your home seem to be nice friendly and most importantly knowledgeable on what they are working on fixing! I‚Äôve never had a problem that I had to call them back for the same issue, thank God!

3 years ago

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Verified Customer

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James

I heard good things about Choice Home Warranty before I signed up with them. Their customer service team has people who are very nice and quick to answer the phone. They take care of my problems quickly. When my heating system went out, they came out two days later to fix it. I've been very satisfied with the service I get from them.

3 years ago

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Verified Customer

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Pat

I've had very good service with Choice. Each time I've called in with issues on things in my home they take care of them confidently. The company that came out to take care of my heating and air conditioning were excellent and fixed everything within a week.

3 years ago

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Verified Customer

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Rosemary

Whenever I've needed problems fixed in my home, they come on time and fix what they came out to fix. They also left my home clean and picked up their mess. I would recommend them to my friends and get them on board with Choice Home Warranty.

3 years ago

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Verified Customer

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Joann

I have really enjoyed using this company because their process is seamless. When my faucet stopped running, they came out immediately to fix it. The person they sent was very knowledgeable and they were on time and courteous.

3 years ago

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Verified Customer

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T

Because of their price, it was less expensive for us to go with Choice Home Warranty. When I call them to submit a claim, they send someone out quickly. There have been several times in the last couple of months where I submitted claims and they either covered it partially or fully. The people they send are very professional and go out of their way to help you as much as they can. They come ready to fix whatever you need fixed in your home. I've been pretty satisfied with them overall, it's just the cost is a little expensive.

3 years ago

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Verified Customer

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Larry

I chose Choice Home Warranty because of the coverage and cost they offer. They are very quick to pick up calls and getting us on the schedule to get things fixed. They usually try to get people out within 24 hours. They are also very quick in fixing things and doing a good job of it.

3 years ago

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Verified Customer

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Sam

Customer support is easy to reach and work with. The last time we used them was to get our hot water heater fixed. There was a leak and they responded right away when I submitted a claim. It was fixed the very day I submitted the claim. They have fine print that is about 200 pages long and it talks about what claims they deny, so that's pretty ridiculous.

3 years ago

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Verified Customer

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Doris

The house I bought already was covered under Choice Home Warranty. Every time I call them with a problem, they have a repair person at my house within a day. My thermostat and hot water heater needed replacing, and they came and did the job well. They send professional people to fix and replace things. I've been very pleased with them so far!

3 years ago

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Verified Customer

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Veronica

When my furnace went out, they had someone out here within 24 hours. They sent someone great to repair it. The person they sent was very helpful in fixing our problems. It really puts your mind at ease to have this warranty because instead of spending thousands of dollars on something, you don't have to worry about that cost.

3 years ago

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Verified Customer

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Sonia Vero Beach, FL

I used it for my dryer and the process was good. The first guy said he fixed it and then the dryer didn't work so I had to call again, but I called the company and they came to replace the part that needed to be replaced and now it is working.

3 years ago

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James And Sherry Louisa, VA

It's been very good to have something that is not very expensive. I have been extremely pleased with the people they have sent out. Everything was nice. When I call, they take all my information and the person was out the next day. I think they are very trustworthy.

3 years ago

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Tia

I did some research on a handful of different companies and I read some customer reviews and it seems like choice has the most consistent customer reviews. I also like the price. Those are the reasons I chose it. So far I’ve had two experiences with them. It’s been pretty good. Our garbage disposal stopped working two or three days after we moved in and they came the next day to fix it. We also had an issue with the cook top that they fixed.

3 years ago

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Verified Customer

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Lynda

I’m a very satisfied customer and I’ve been with them for three years. They always get right back to me. When I called them on a Sunday in December about the heater, on Monday morning they let me know somebody would be reaching out to me to schedule an appointment.

3 years ago

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Genni Martinez

It's amazing. The company is good and has good ethics. It is reasonably priced. I am very happy with the choices I’ve made. The people they send me are qualified and well organized and good at their jobs. I am very happy with the company. When I call, they are happy to assist me. Everything has been fixed properly. I would go with them again.

3 years ago

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Mary

The 2 times I’ve called them they were very responsive. one time was for a clogger drain and they were out and got it fixed and the other time it was for my garbage disposal, it was not connecter right, it was fixed within thirty minutes. They were there on time and worked diligently.

3 years ago

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Verified Customer

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Walter

Employees are responsive and professional. The vendors are extremely competent. I had someone out within twenty four hours to take a look at my hot water heater. They found an electrical problem and within two hours, they had someone scheduled to come out.

3 years ago

Choice Home Warranty Reviews