Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Barbara Tallahassee, FL

We contacted Choice to have two leaky faucets replaced. I purchased the replacement faucets as I wanted particular styles to replace the old leaky ones. They were not particularly expensive but the Choice people did not answer my requests for compensation. The total for the kitchen faucet was $124.70 and the bathroom faucet was $47.19, totaling $171.89. The plumber received $249 per faucet installation plus the $85.00 fee. I have worked with another Home Warranty company for years and they were never this difficult to work with. I called Choice 2 or 3 times and no one would discuss this issue. Once our contract is up, we will most likely switch back to our old Home Warranty company.

2 years ago

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Kathleen Henderson, NV

I've only used it once and the process was easy. Also, I really want to work with companies whose employees are in the United States. I hate talking to a call center, trying to explain the problem and the person on the other end of the phone barely speaks English.

2 years ago

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Verified Customer

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Trish Kitchell Lebanon, OH

Choice Home Warranty has been great to work with through the process on deciding what type I coverage I should have and also with any claims. The contractors that they work with have been outstanding and they have been very quick to respond.

2 years ago Edited December 20, 2023

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Jerry Shallotte, NC

Good communication. Plumber did not have required part and company would not allow him to go to local store to purchase needed part. As a result, a follow up visit was needed to complete. Plumber did nice work and was a pleasure to deal with. I question company policy of not allowing him to purchase part to complete instead of scheduling another visit.

2 years ago

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Verified Customer

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Maurice

I don't have anything negative to say about them. When I call them, they answered my call. When I needed someone to come out, they came out within 72 hours. I have nothing negative to say about Choice. I'm a big fan and I promote them. I told my sister, brother, and friends all about them.

2 years ago

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Verified Customer

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Lisa

They answered my call and answered my question. It's not fixed yet, but I have an oven that the gas company deemed unacceptable and put a sticker on and they sent out a repairman. I'm just waiting for the part to come in to get it fixed.

2 years ago

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Verified Customer

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Robert

I had to use the warranty last year for my stove. It was an older stove and they gave me a $500 gift card to get a new one. Then I had to use it again on my hot tub where they replaced the motor in my hot tub. I just did it all online.

2 years ago

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Verified Customer

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William Melbourne, FL

I have used the warranty three times ans each time i received prompt and efficient service. From submission online of my claim until text message from the selected service company was one day. Scheduled service was the next day. The service was performed professionally and took less than two hours to complete.

2 years ago

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Verified Customer

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Charles Hydorn Hedgesville, WV

I liked the prompt service and excellent appponitment process. What I did not like was one time I had an issue which was set up quickly but when the contractor called me to scheduled he seemed confused as to where I was located and then we both found out that he would be coming from the Baltimore area which is about 80 miles from my location so I told him I would find a local contractor and he could cancel my request. Why do you not have service companies in the local area. I know many and will most likely contact them directly and not renew my contract with Choice.

2 years ago

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Verified Customer

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Donna Sellers Sellersville, PA

As a Choice Home Warranty client for a few years, I have been completely satisfied with the quick response when I’ve submitted a request for repairs, I’m contacted within 24 hours and their contractors respond quickly, sometimes on the same day.

2 years ago

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Emily Houston, TX

I like the fact that we have a home warranty to cover things, however, the problem is we’ve waited several weeks now to get our microwave either repaired or replaced. The tech came and looked at the microwave and said he’d search for parts and be back in 2 weeks with either the part or a new microwave. The day of the appointment, he never showed or called and we’ve called CHW twice to get the problem resolved and we were told both times to call back in 48 hrs if we haven’t heard from the tech. We have still not heard from the tech and we still do not have a working microwave. It’s been close to 4 weeks.

2 years ago

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Verified Customer

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Charlene Scott

Response to my problem, was immediate. The technician was prompt, and assessed the problem, and let me know what he was doing and took care of my case immediately. Even after having to order a new facets for my sink. Thank you, I have had great experiences and I'm very grateful for your service.

2 years ago

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Audrey Smith Powder Springs, GA

Choice Warranty does what it can to work with you on a resolution. On my call, I was not at all happy with the global contracting company I needed to "TRY" and reach to make an appt., but that was more the lack of customer service with THAT company. I told Choice to re-assign and they did, with no issues. I prefer a local, responsive company, and that's what I got.

2 years ago

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Verified Customer

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Leonard Elizabeth City, NC

Heat pump. Started blowing cold last winter, submitted claim, 1st tech assigned called me and said that they didn’t work for Choice and couldn’t fix my hvac. Called choice again it took 6 weeks to have another technician come by. By then it was 80 degrees and they couldn’t fix it. This fall, cold outside, submitted claim, no response. Called again. Received an email at 7 am saying technician will be here between 11 and 3 that day. No tech that day. (Wednesday). Called tech, said that they would call Thursday. No call. Still haven’t received call. Have started new claim. Still cold after 20 days .

2 years ago

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Travis Callarman Portsmouth, VA

I had no communication of itemized charges, neither covered nor non-covered. My replacement water provided was a 40gal versus the 50gal the plumbing company requested. I was told by the plumber that it was the warranty company who made the change. The lack of communication as to exactly where the $ goes and what exactly I'm paying out of pocket is frustrating and, in my opinion, unprofessional.

2 years ago

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Verified Customer

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Ahmad Akbarnia Cypress, TX

They assign a technician within hours of filling a claim. I picked Choice Home Warranty just few months ago. Their response time, follow up and customer service is the best of the past 3 companies I used. I highly recommend them.

2 years ago

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Verified Customer

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Eddie Yepez

When the temperatures outside were below freezing in my heat suddenly stopped working choice home warranty was there fore me asap and had my heat up and running in no time ! choice home warrenty is absolutely worth it for the time saved , money saved , security and peace of mind.

2 years ago

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Ronald Turk

Choice has been very good to the Turk Family. The Choice Team is very responsive and within hours you will get a claim number and a scheduled appointment for the necessary repair. The Turks are happy with choice home warranty.

2 years ago Edited April 10, 2024

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Donald Boynton Beach, FL

Is this about my last service visit? If so I put in my opinion. The technician did a good job. My problem was fixed and everything is good. These surveys can be a pain in the butt. You know I'm a paying customer of Choice Home Warranty so what's the purpose of this survey? Is someone justifying their job?

2 years ago

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Verified Customer

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Manette Columbus, OH

I had another company that did not give me very good customer service. Choice kept me informed throughout the entire process. The repair personal was professional. He contacted Choice to verify the repair and their response was within 5 minutes. This was my first encounter but I am confident their customer service is very good.

2 years ago

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Verified Customer

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Gary Cookeville, TN

We would highly recommend choice warranties to anyone wanting to protect their home. Could not asked for better or speedy service, and the service man who came to our home was very professional and knowledgeable, and took care of our problem very fast thanks choice warranties for taking care of us.

2 years ago

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Adrienne Miami, FL

I needed my sprinklers fixed. After almost 2 1/2 weeks and at least 3 calls later I get an email saying a sprinkler technician from Roto Rotor would be out the next day. I called them to confirm and was told they do not do sprinklers ever!! Also they had no order or did not know who you were. I called you to talk to a Supervisor and was given an Agent who told me he would send a message to the Supervisor to start an investigation. I never heard back from anyone since. This happened last week. The reason I had to wait for someone to come out as I was told, no sub contractors contacted your company. In other words, they could not get a company that worked on sprinklers. That is not an acceptable reason!!!! I pay each month for your service, and when I have a problem I expect your company to have professionals in the areas I pay for in my contract. I have had 2 of your technicians out and had no problems. I called one day and the next day someone came out and fixed the problem. Please have someone contact me to explain what happened. Thank you…Adrienne Kout

2 years ago

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Verified Customer

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Kathy Lee's Summit, MO

I got a very bad start on my second claim in a year… While I do feel the warranty is worth is, it can be painful. One claims rep that I talked to on a come-back (the original problem re-occurred in less than 2 weeks). When they tried to collect the claim fee a second time I explained that it was a come-back. He argued with me. I asked to speak with a manager no less than 10 times. He refused. I called him an idiot. (I apologize for stooping to his level!). He said a manager would call me back….. weeks later, I’m still waiting on that. Meanwhile, the next day I called back and got a very kind and patient customer service rep who LISTENED to me. She agreed, contacted the service tech, and got the Claim fee waived.thank you for hiring her!

2 years ago

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Verified Customer

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Larry Seal Beach, CA

Reasonable response time for scheduling repairs. Not required to pay when making the initial contact for service call. Capable vendors with no attempt to look for exclusions to coverage. Wait times to place a seevice call are reasonable. Annual rates for coverage are equal to or below other warranty companies. Satisfied thus far.

2 years ago

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Verified Customer

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Mohammad Houston, TX

I have been lucky with Choice Home Warranty as in last 3 years they replaced 2 major appliances in my house and rejected 2 minor plumbing issues that I was able to fix with a local handyman. I will strongly recommend that you buy the warranty.

2 years ago

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Verified Customer

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Ramesh Palm Beach Gardens, FL

excellent company, friendly customer service , and reasonable price. Would highly. recommend and I have been their customer for 5 years and would certainly renew again with them. I have referred a number of my family and friends to them because of ease of dealing with them whenever there were issues.

2 years ago

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Gloria

I think they're great. They took care of me right away. I'm very pleased with it, and I don't think they're very expensive at all. For what I paid, I would have hoped to have gotten a little bit more for my appliances, but like I said, I was happy.

2 years ago

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Pat

Not long ago, during the heat of Texas, my air conditioning was not working and so I called Choice. They sent the young man out, a sharp young guy, and he fixed it in a very, very short order. The technicians who have come to my house to do the work have been really excellent.

2 years ago

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Verified Customer

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Anonymous

I trust them. They're doing a great job so far. When I called and placed my claim, they jumped on it really quick and they really was thorough. I asked a lot of questions that I needed to be answered and everything was great.

2 years ago

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Anonymous

We went through the Choice people and they were responsive and sent someone right out. And the guy was able to fix it on the spot kind of thing, maybe it took him an hour and a half or something. So it was good. It was valuable. We haven't really had to use it very often, which is a good thing. But like all insurance, you buy it and you hope you don't have to use it.

2 years ago

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Verified Customer

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Michael

I've used it once and I'm very happy with the technician. The only complaint I have is Choice keeps sending me emails about other products that I'm not interested in and I requested several times to unsubscribe and I still get emails. The technician was great, the response time was great. The person I dealt with at Choice on the phone was great. It was overall a really good experience. Just take me off your mailing list.

2 years ago

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James

I think every time I've used it, it's been for A/C. I put in a work request and they came out, took them about 5 minutes, flipped the switch, and the unit started working again. So it was expensive for what it took to fix it, but it's good to have it up and running. I've had them come several times for eight different A/C issues and most of the time, everything's gone pretty good. I'd probably recommend them. There's always room for improvement.

2 years ago

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Madhusudhana

I used it two times. One is for my garage door not going down or getting stuck in between. The technician was assigned quickly and within two days the technician came and found out that the motor needs to be replaced and they did replace the motor. That is maybe worth $350 to $400, so the service was excellent. And at the time, I had an issue with the refrigerator ice forming. The technician was assigned but it took like a week or so. But he came and then he needed a part and the part was approved. And they replaced it after a week or so.

2 years ago

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Chad Sharp Atlanta, GA

Choice has been a great service. I purchased an older home and they have assisted with many unexpected repairs. The only draw back is that it will take several days or a week to get one of their contractors to evaluate the issue, then the issue has to be approved to be fixed. Sometimes it may require for them to come back out. They have been very fair in fixing the problem, you just have patience during the process.

2 years ago

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Kathy Kansas City, MO

I have had CHW deny a claim after they initially ok'd it. My dishwasher needed a new pump. The first vendor got it approved, but never showed up again, The second vendor had the new pump denied. CHW wanted to pay for replacing the dishwasher, except the price was way too low. I fought for a higher amount and received it, but they would only issue it as a Lowe's ecard. Another time, they sent a vendor for a gas pipe leak. CHW misunderstood the vendors claim, saying that the pipe was put in wrong and therefore they wouldn't pay for repair. I talked with the vendor and he said that is not what he sent them. He said that he would try to straighten it out, but was not successful. I have several other claims that have been denied or hard to settle, but you get the idea. If it's a simple claim, it usually goes through more smoothly. A few of their vendors are unreliable, yet I've had some who are very good.

2 years ago

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Elsa

They're pretty efficient. They've gotten all my issues sorted out in a couple of days, and even when they had to replace an appliance, it didn't take them weeks. It took them under a week and a half to give me answers and kept good communication about it.

2 years ago

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Rhonda

I would recommend it. Anytime I call, I get to actually talk to someone, not a menu, and they're always very helpful and they get someone here quickly. I just think it's a good value and it's very nice for a homeowner to be able to pay a service fee and not have a whole lot of extra charges.

2 years ago

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Anonymous

Whenever I reached out, they were very prompt in finding the right contractor to do the work. They were very transparent about pricing and stuff like that. The experience I had has been very positive and definitely I have recommended this to a few of my friends.

2 years ago

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Malcolm

I can only speak about one experience, and that was excellent. I signed up online, I didn't speak to anybody. And then the guy who was supposed to fix the stuff came. It was pretty simple and it solved my problem. The guy was very nice and it didn't take him long to fix it.

2 years ago

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Anonymous

They repaired a leak under my sink. The plumber was there within a couple of days and finished the repair, so it went fine. I really didn't have much interaction with them, but the interaction I did have was fine. So far, so good.

2 years ago

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Betty

I paid my deductible and they fixed my refrigerator two weeks ago. I just wish that we didn't have to pay those high deductibles. Seems like something happens every time your money is low. Other than that, I don't have any problems. I'll pay the deductible and they fix my stuff or replace it and that's it. I'm good.

2 years ago

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Anonymous

I think it's good for the amount of money that we pay. I trust them. The person that I talked to took my information down and they said they were going to find someone to come and fix my plumbing problem that I had. I like the way they gave me the information about how everything was going.

2 years ago

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Anonymous

They've done everything they said they were going to anytime I've ever needed them. I've used it twice since I've had it, and the first time was when the refrigerator went out and then my dryer went out and it was fixed immediately.

2 years ago

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Phalia

This particular time it worked out well, so I have no complaints at this time. My clothes dryer stopped heating up and I needed to use Choice Home Warranty. I filled out an online application. They sent a text that said that it would be done. The person came when they were supposed to and fixed my dryer.

2 years ago

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Anonymous

My ice maker was broken in my refrigerator and I had to have somebody come and fix it. I did it through the website and it was an immediate response and I didn't have to wait. Within two days they were here to fix it, and I've had no problems ever since.

2 years ago

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Anonymous

So far, used them once. Dishwasher went out, so I called Choice. They responded quickly and sent a technician out. The technician came out, determined it needed a part, ordered the part, came back a couple days later, and fixed it. However, I signed up two to three months ago for Choice and I continually still get marketing campaigns addressed to my e-mail and that gets irritating. So they need to work that piece out.

2 years ago

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Mark Montgomery San Jose, CA

2 years ago

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Mike Leesville, LA

Clarification of what is covered on each covered item would be a better understanding . When you log a call the choice employee should be able to tell if the item is covered. When a contractor shows up and see the problem he may say this is not covered then he proceeds to say I can fix it but this is not covered by warranty. Then they proceed to say it’s going to cost you a certain amount plus the deductible. The folks that I have dealt will have been excellent and they want to help fix the problem. I’ve never had a bad experience with anyone Choice has sent out to fix my appliances.

2 years ago

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Joy Kennett Square, PA

So far, when I have had to use my warranty, the garage door workers came the next day...on the fourth of July!!! and the stove worker came out quickly , ordered the part and came back within a few days. He did a great job. I have been very pleased so far. I did not have those results with my last warranty company.

2 years ago

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jerry allman Maryville, TN

The cost of the choice home warranty is a great value. Choice home warranty gives me peace of mind knowing that problems will be taken care of, and I do not need to do all the footwork. Choice home warranty is well worth the price.

2 years ago

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