Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Micki

Choice Home Warranty has been very responsive and efficient with repairing items. The claims process is strightforward and the customer account portal helps you keep track of the claim. Getting in touch with customer service has been easy.

1 year ago

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Verified Customer

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Claudette

I've received more courteous and helpful agents and much better service. The plan is doing what it was designed to do. I have not received equipment of comparable quality to the equipment that I originally owned. I have been pleased with the acceptance/resolution of the Claims I submitted.

1 year ago

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Verified Customer

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Tom

I like a home warranty for my property as it gives me great peace of mind. Choice has been an excellent selection for my home warranty company because of their excellent and quick response to my requests and service calls It's quick and easy to put in my service request on the computer and I love the prompt response

1 year ago

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Verified Customer

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John Eastin

The vendor was quickly on top of the matter and dispatched a tech who fixed our dishwasher problem very quickly. They were there within the window of time they provided me. My son said the man was very polite and professional. I would recommend Choice Home Warranty to anyone!

1 year ago

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Verified Customer

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Ricardo Cubillas

I'm very satisfied with the service, parts and labor provided by Choice Home Warranty. My AC unit broke down during the last heat wave in SoCal and they replaced the entire AC system. I had to pay for some non-covered services but it was expected and I had no problem with it.

1 year ago Edited October 23, 2024

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Verified Customer

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Gertrude Steinhauer

First James fixed the fryer knob so it would work while the part came in. Said he would order the part and call me when it should arrive. A week later I call him and he said he is waiting for the part to come in. Another week goes by and I call him and he said it arrived and would call with a time to come out. Later that week I get a notice of two days he would be available. He did come out and fixed my dryer! I cad to call him because he never responded to text messages till the end!

1 year ago

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Verified Customer

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Vincent Dsouza

Choice home warranty has a reasonable quality of customer service. They response for claim is quicker than when compared to other warranty companies. The choice home warranty App is very helpful to file the claim and check the status.

1 year ago

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Verified Customer

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Lucy

The second time I reached out to them made me very happy. The communication was excellent. The appt with the plumber was within the week. The young man that fixed my problem was amazing. It was great paying a set amount. I will definitely renew my contract, although the first time I contacted them with an air conditioner problem did not go well. The second time I contacted them was amazing.

1 year ago

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Verified Customer

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Ruthelen Wright

My experience was great! The young man that came to my house and handled my problem with the garage door was pleasant well informed and did not mess around. He got right to it. I wish I had his name so I could give it to you. Thank you for checking.

1 year ago

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Verified Customer

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Doris

My air conditioner went out and I called them it was over holiday and 102 degrees. The company got right on it they even came early date because my husband has Alzheimer’s and because of the heat we went to a hotel and stayed. But the problem was fixed. Thanks for the fast service.

1 year ago

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Verified Customer

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Helen

I usually dislike warranty companies. I don’t trust them however this company is different. They delivered better than they promised. They are efficient, timely, reliable, honest, professional, and very helpful. I would recommend to my family and friends in a heartbeat.

1 year ago

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Verified Customer

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Clydette

I really like the idea of speaking with only American people so that I don’t have to try to understand someone who speaks English as a second language. However, I have not Had great experiences with the technicians that have been sent to my house with the claims that I have filed with choice. The latest being a plumber. I filed a claim three weeks ago tomorrow. My bathtub faucet is still running profusely. The plumber has rescheduled his appointment three times. The most recent was scheduled on a day when I cannot be available for him to come. I have contacted him to reschedule and have heard nothing back from him, which was four days ago. My bathtub faucet continues to run.

1 year ago

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Verified Customer

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Tom

I had mixed experiences with the service. Initially, they sent an inexperienced technician, leading to a second visit. I faced issues with a claim denial, which was frustrating. However, they eventually sent someone who quickly fixed my air conditioning problem. Overall, responsiveness was good, but there were significant hiccups.

1 year ago

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Verified Customer

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Valgene

I had a frustrating experience with my disposal service. I called them out twice, but the issue wasn't resolved, and I ended up paying for inadequate service. Despite my complaints, I received no satisfactory results. Overall, I'm very disappointed with the lack of effective support.

1 year ago Edited September 23, 2024

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Verified Customer

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Vennie

I've had great experiences with Choice Home Warranty; they've always resolved my appliance issues quickly and professionally. However, my recent experience with Sears was disappointing. They came out to fix my washer but have yet to send the necessary part, leaving me frustrated. Overall, the service has been good, but this last situation was a letdown.

1 year ago Edited September 23, 2024

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Verified Customer

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William

I've been a long-time customer and generally satisfied with the service. Most issues are resolved quickly, but my recent AC unit problem took longer due to its complexity. I've had both good and bad experiences with repairs, but overall, the support for my appliances has been reliable.

1 year ago Edited September 23, 2024

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Verified Customer

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Yolanda

I've had a mix of experiences with customer service. They usually answer all my questions and solve my problems effectively. Recently, I had to use my warranty for a pool issue, and the service team came out promptly and fixed it without any problems. Overall, I'm satisfied with their support.

1 year ago Edited September 23, 2024

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Verified Customer

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Robert

I had a mixed experience with the service. Initially, I was hesitant due to a negative past encounter, but I gave them another chance. They promptly replaced my ice maker, but when my refrigerator couldn't be fixed, they provided a gift card for a replacement. Overall, the service was responsive, but my past issues make me cautious.

1 year ago

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Verified Customer

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Phyllis

I've had a few issues, but the service team handled them quickly and professionally. They’re always courteous and responsive. When my water heater failed, they sent a technician right away who did a great job. Overall, I’m pleased with their promptness and professionalism. No complaints so far!

1 year ago

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Verified Customer

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Patricia

I had some plumbing issues recently, and while one repair took longer due to parts, the service I received was excellent. The technician was professional, thorough, and very nice. I appreciate the timely communication and follow-up. However, I wish the warranty service could be a bit faster for urgent issues. Overall, I'm satisfied with my choice.

1 year ago

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Verified Customer

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Thomas

I had a mixed experience with my recent repair. The repair person initially came to fix my macerator pump but never returned after I paid him. I later learned that the repair wasn’t covered under warranty, which was partly my oversight. However, the product I wanted repaired was eventually fixed, so not all was lost.

1 year ago

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Verified Customer

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Peggy

I've been a customer for several years and usually receive quick service for appliance issues. My recent experience took longer due to a major AC problem, but overall, I've had satisfactory resolutions for my washer, dryer, and refrigerator. I'm quite pleased with their support.

1 year ago

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Verified Customer

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Steven

The service was prompt in responding to my claim, which I appreciated. However, their follow-up was disappointing; they arrived late and didn't fix the issue properly. One of my stove burners kept staying on, and while they attempted to repair it, the problem persists. Overall, I expected better service.

1 year ago

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Verified Customer

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Richard

I had a great experience overall. Communication was clear and prompt, which is often a challenge. I had a plumbing issue with my fridge that caused flooding, and their quick response was invaluable. They also addressed my air conditioning problem swiftly. Very satisfied with the service!

1 year ago

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Verified Customer

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Rickey

I found the service to be quite good overall. While it can be a bit challenging to reach them, responses are typically quick and issues are resolved efficiently. I had a complication with upgrading my air conditioning unit, but they handled it well. Currently, I'm awaiting assistance for a broken ceiling fan, and I appreciate their promptness.

1 year ago

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Verified Customer

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Thomas

I found the service pretty good overall, though it was sometimes difficult to get in touch. I had to replace a broken toilet and upgrade my air conditioning unit. While the process was somewhat complicated, they were accommodating and covered what they could. Overall, a decent experience.

1 year ago

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Verified Customer

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Saroj

The customer service experience was positive, with courteous staff who efficiently scheduled a technician. However, there was confusion regarding warranty coverage, as certain appliance issues were deemed not covered, leading to some frustration. Overall, the warranty process has been satisfactory, but clarity on coverage would be appreciated.

1 year ago

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Verified Customer

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Michael

I had a great experience with their service. They responded quickly and were thorough in addressing my concerns. The technician explained everything clearly and even provided tips on preventing future issues. I appreciated the promptness and professionalism throughout the process. Highly recommend!

1 year ago

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Verified Customer

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Owolabi

I've had a great experience with my warranty service. They were responsive and addressed my air conditioning issue promptly when I moved into my new home. Additionally, when my refrigerator started leaking, they sent a technician quickly who did an excellent job. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Laurel

I recently had a water leak in my house and called for repairs. The contractor was knowledgeable and efficient, but I was disappointed with the wait time for the fix. Overall, the service was good, but quicker response would have made the experience better.

1 year ago

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Verified Customer

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Larry

I had a positive experience with the service. They were responsive and provided feedback when I had questions. Recently, I had issues with my air conditioning and laundry appliances, and the technicians were prompt and efficient in addressing the problems, ensuring everything was fixed properly. Overall, I'm satisfied with the support I received.

1 year ago

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Verified Customer

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Mirtha

I had a great experience with customer service. They were responsive and addressed all my concerns promptly. When my air conditioner broke, a technician arrived quickly and fixed it in no time, which was a relief during the heat wave. I'm currently waiting on a washer repair, but I'm confident they'll handle it efficiently as well.

1 year ago

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Verified Customer

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Michelle

I had mixed experiences with the plumbing service. They were responsive and sent a technician promptly, but I was surprised that my repipe request wasn't covered. However, the technician who fixed my leaking faucet did an excellent job. Overall, while I appreciated their promptness, I was disappointed with the coverage limitations.

1 year ago

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Verified Customer

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Patricia

I've had mixed experiences with the service. While customer service has improved significantly and my recent repair was satisfactory, my past issues with warranty claims have been frustrating. I faced challenges with a denied claim despite my repairman’s recommendation, leaving me unhappy with the inconsistency in their information.

1 year ago

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Verified Customer

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Michael

I had some issues with overcharging on my claim, but the company was great at working with me and reimbursed me fully for my latest claim. I also faced a problem with my AC after vacation, but they allowed me to use my own trusted service tech and handled the paperwork smoothly. Overall, their support has been fantastic!

1 year ago

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Verified Customer

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Oluseye

I found the customer support to be quite satisfactory, although I haven't interacted with it much outside of online channels. Overall, my experience with the warranty has been excellent, with no issues at all. I'm pleased with the service I've received.

1 year ago

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Verified Customer

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Joel

I had a frustrating experience with service calls. For my frozen pipes, no one showed up despite my requests, leading to costly repairs. My air conditioning took weeks to get fixed, although the technician who finally came was excellent. Overall, the service was disappointing, though one technician did provide great help.

1 year ago

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Verified Customer

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Hussein

I had a great experience with the service. They were prompt and efficient, resolving my washing machine issue quickly after a minor scheduling hiccup. The air conditioning problem was also addressed the next morning after my claim. Overall, excellent service and very helpful, especially considering my household's needs.

1 year ago

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Verified Customer

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John

I've had limited experience with the service, but when I did, the response was quick and satisfactory. Unfortunately, I had to pay out of pocket for a recent water heater issue, as warranties typically don't cover such repairs unless there's a major problem. Additionally, my thermostat and air conditioner broke, which added to my frustration.

1 year ago

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Verified Customer

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Joseph

I had a mixed experience with the service. They were responsive and resolved my air conditioning issue quickly, but I was disappointed when my claim was denied. However, my recent stove repair went smoothly, so overall, they have potential. Just wish the claims process was better.

1 year ago

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Verified Customer

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John

I had a frustrating experience with service calls for my pool issues; they sent several technicians who couldn't resolve the problem, and I ended up paying for visits that weren't covered. On the other hand, I had a positive experience when my refrigerator's ice maker broke, and it was replaced without hassle. Mixed feelings overall.

1 year ago

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Verified Customer

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Julie

I had a mixed experience. Initially, I struggled to reach customer support, leading to frustration. However, when I needed service for my ice machine, the response was quick, and they managed to send a technician the same day. I appreciated being able to change technicians easily, but the overall service still left room for improvement.

1 year ago

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Verified Customer

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Janet

I had a great experience with the service. They were very responsive to my calls and always helped me as a senior citizen. The technicians were prompt and cooperative, accommodating my needs for scheduling. I also appreciated their assistance with my washing machine issue, providing a coupon for a new washer. Overall, very satisfied!

1 year ago

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Verified Customer

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Karen Shenker New York, NY

I received prompt service for my appliance repair, and the technician was efficient. However, my experience with the warranty was frustrating; the coverage was unclear, and I faced communication issues with customer service. Overall, while the repair was successful, the warranty process needs improvement.

1 year ago

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Verified Customer

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Karyn

I recently had to deal with some appliance issues at home. My refrigerator's ice maker was acting up, and the repair process was quite straightforward. Additionally, I faced a leaking hot water heater, which was also addressed efficiently. Overall, my experience with appliance repairs has been manageable, though it can be a hassle.

1 year ago

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Verified Customer

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Kimberly

I had limited interaction with customer support, which was fine, but I can't provide thorough feedback. My experience using the warranty for a refrigerator repair was positive; the technician had the necessary parts and fixed it promptly. Overall, I'm not completely comfortable sharing my experiences due to limited engagement.

1 year ago

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Verified Customer

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Ladonna

I had minimal interaction with customer support, so I can't provide feedback on that aspect. However, I did have an issue with the ice maker in my refrigerator, which was promptly addressed by the technician who replaced it. Overall, my experience was satisfactory.

1 year ago

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Verified Customer

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James

I had mixed experiences with my warranty service. One technician incorrectly suggested I needed a new air conditioning unit when it was just a missing wire. Another took weeks to replace parts on my dryer, but it still didn't work afterward. I did manage to replace my hot water heater successfully, though. Overall, the service could improve.

1 year ago

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Verified Customer

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Lanita

I had a great experience with their service. They were responsive and very helpful, especially as a senior citizen. Even when they couldn't send a technician, they allowed me to use my own and reimbursed me, which was fantastic. The communication with the service company was also smooth and accommodating. Highly recommend!

1 year ago

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Verified Customer

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Harold

The customer support experience was minimal, but overall satisfactory. I had an issue with my stove top that required a reset, and I used the service to fix my dryer. However, I will need to reach out again as the dryer seems to be malfunctioning once more. Looking forward to a resolution.

1 year ago

Choice Home Warranty Reviews