Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Belinda

I recently had to contact customer service for repairs on my washer and was pleased with the prompt response and service. The claim process was smooth, and the repairmen sent were professional and efficient. Overall, I have had a positive experience with the customer service provided.

1 year ago

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Verified Customer

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Patricia

Choice Home Warrenty was unable to fix my refrigerator. Sent an e-mail gift card for Lowe’s to help purchase a new one. Took a couple weeks to get the gift card. Impressed they were up front that they couldn’t fix it & offered the gift card.

1 year ago

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Candace

Our disposal quit working and we called Choice. They had a man here the next day, he had a new garbage disposal on his truck and installed it in about 1/2 hour. We quit our last home warranty service, AHS, when it took two weeks to get our microwave replaced and we had to pay for most of it. Choice is great.

1 year ago

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Verified Customer

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Charline

Tariq from Beltway Air was wonderful !! He agreed to add me on at the end of a long day because I was a Senior Citizen !! He was here from 8:30-9:30 pm !! He and the last technician agree that if my Freon (?) runs low again I probably have a leak in the system and it will have to be replaced 🤣

1 year ago

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Verified Customer

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Michael

I had a issue with my dryer call Choice Home Warranty put in a claim painless process technician was very knowledgeable and professional fix the problem no issues, I’m very happy and satisfied with the results… Awesome job!

1 year ago

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Verified Customer

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Beverly T

I submitted a claim for my AC unit and thinking that it would be a day or so before I received a call or email; it was within an hour that I had an HVAC company contact me to come out and check the unit, The Technician was very knowledgeable and within two hours I had a work AC and a cool bedroom. I would definitely recommend Choice Home Warranty.

1 year ago

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Karen Bouchard

We needed an HVAC repair. The inspection was done, but the techs did not send the information to CHW. I called CHW to see what the repair plan was, and discovered they had no information. CHW contacted the company, and the work was then completed. CHW may want to reconsider contracting with this company. We needed a replacement for our stove, because sensors had failed and replacement parts were not available. We were told that they would give us a Lowes gift card that would allow us to replace our stove with one of similar capacity and features. The least expensive one of similar features was $649.00. CHW offered us $300.00. When I called and spoke with a case manager, she raised the amount to $595.00. The gift card would be emailed in 15 to 30 days. That leaves us without a stove for that period. I should not have needed to fight for the funds necessary to replace our appliance. We insure 2 homes with CHW and are disappointed.

1 year ago

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Verified Customer

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Dores Jay-Pang

CHW responded very fast to my request to fix the shower head which was leaking gor sevarl days. The plumber who CHW choose was very knowledgeable and professional. He knew exactly what was needed; he did a good job replacing parts and stopping the water leakage. I recommend CHW for your home. Try it! You won't regret it!

1 year ago

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Glenn Barker

I have only filed 1 work order with Choice in about my first year. Everything went good. But once i bought my contract (6 years) after that day i have not heard one word from your company!!!! Most company's sent out a monthly newsletter, or a spring -fall notice for you to do tune-ups on units. BUT NOTHING FROM YOU GUYS!! I had AHS for 3 years and they gave FREE spring A/C and FREE fall heating tune-ups.

1 year ago

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Albert Wade

Choice home warranty has took care of us on a few things, our ice maker, our AC, but the plumbing is totally Wrong! They can pick and choose what they will pay for and what you will pay for. We had a leak, it turns out it was at the water heater. The plumber came out three times to stop the leak. The last time he took pictures of the water heater and said he was going to put in for a new one. Well I get an appointment set up to put in the water heater, I thought, and the fella comes in again to take pictures of the water heater. And charges another $75! He said because they gave him a new PO number. Then I found out that choice home warranty considers the water heater separate from the plumbing! Water runs through it, water runs from wherever they purify it all the way to the tap. To me it seems like they could pick and choose what they will pay for, "Oh, that piece of pipe, that's not part of the home choice warranty so you have to pay for it". It started out My part was $1,100+, So I had them take off their labor which they were charging me and that knocked it down to $700. We can afford the $700 as much as we could afford the $1,100!

1 year ago Edited June 28, 2024

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Verified Customer

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S Roselle

Choice Home Warranty is quick to respond, assign, and dispatch technicians when I file a claim. Unlike my previous home warranty company, the companies CHW assigned companies who are highly reputable with qualified and honest technicians. I have been more than pleased with CHW.

1 year ago

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Verified Customer

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Sharon Harvey

My last service call for my AC unit went very well!! Johnny arrived timely and discovered the issue immediately. Thankfully, I didn’t need a new unit. Johnny wore shoe protectors, which I appreciated because I had not long before had new carpet installed. It was an overall great experience!!

1 year ago

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Candyman

We started off on a bad note, first just being able to fine someone was hard, then this guy wanted to collect more money after I already gave him the 75 dollar deductible very disappointed with that. After talking with someone and stating my case, she agreed and we were able to work out the situation. Sometimes you just have bad ppl working for you...

1 year ago

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Linda

1 year ago Edited June 10, 2024

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Najat Tajuddin

Immediate attention. The claim payout process is confusing. I accepted your offer for payment for my replacement microwave before I knew that's what I did and I wasn't sure who was responsible for installing the replacement which should definitely be covered. However, the amount I received wouldn't cover installation. Also waiting 30 days to receive anything by email (e-Credit) is insane to me.

1 year ago

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Mary Ann Wood

My first service call after a week they could not get anyone to run my call. I was told to get my own service person which I did and they said they would pay me if I paid them. Well The payment never came. I also contacted my area Choice representative and told him about the problem and I still never got my $400 + back. I am a realtor and had them on My preferred list !! not any more !’ I have had 2 other calls recently and the service person came out of Neosho M. he does not come real quickly but he has always called me and made his appointment and has come at the appointment time and fixed the problem. Until I get my money back I won’t put them back on my Preferred list!!

1 year ago

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Michael

The service people are highly skilled- the cost is as they say $85 per call. The time to get a service technician out is longer than it should be. My fridge went out one night -2 days to set up a Service Technician, then 2 weeks before they come out-then 2 weeks for part to come in and the technician return to install— good thing I had a older spare to use

1 year ago

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Verified Customer

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Regina Goad

Very fast response to a claim. I had a broken washing machine, I submitted a claim and the next day I had a response and the repair man came ordered parts and the following week everything was done. I have had other home warranties before and none of them were close to the response of Choice Home Warranty!

1 year ago

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Verified Customer

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Lawrence

Experienced technician resourced for the problem. First technician evaluation questioned and followed up with a second technician. The second was more experienced with our energy efficiency hvac system. The problem was solved quickly and greatly appreciated.

1 year ago

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Verified Customer

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Steve

Addressed the issue quickly by sending a qualified technician to check and diagnose the problem. Once the issue was diagnosed, Choice Home Warranty sent me the decision to replace the unit with my out of pocket expense and once I approved it they ordered the unit and it was replaced within 3 days.

1 year ago

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Tony Morris

The service tech who arrived was outstanding. It took just a few minutes to find the fridge issue. My only negative was getting the first appointment, that was canceled twice….too much work load? And times for service…… 11 am to 3pm, appoint. was cancelled 1st time 2nd time very similar, but ETA was about 5pm. I’m not sure if it’s a shortage of service techs, or too many calls per day?? I give the Tech 5 Stars, But two weeks later the part was installed. In a high-end rental it doesn’t look good. Tony M. Destin, FL

1 year ago

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Melissa

Was happy with everything until they decided it would be less expensive to replace my washing washing machine, than fix it, and only approved a little over $300 for me to but a new one, when the very least expensive one I could find anywhere was $489. That does not even include delivery and set up. Seems to me, replacing my washer for a new one should mean to cover the cost entirely of a new one, and to deliver it and set it up. The cheapest brand and cheapest model was was $489, yet they only want to give me$324. And expect me to pay the difference, plus delivery and set up.

1 year ago

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Mark Bizzell

While they responded relatively quickly they do not seem to know what everyone is doing. I had them send someone because of a leak in the slab my house was built on, had to call them because they had not reached out to the vendor and was told I would have to pay $455 of a $955 bill. Okay, it happens. Then while I called them back another report stated I would have to pay $78. GREAT! Then they went back to check the earlier notes, changed it BACK to $455 because I agreed to. Of course I agreed initially because I had water coming into my house. If I had known it would only be $78 I would have never agreed to the $455. No one would call me back about the discrepancy, respond to texts. I don’t do business that way and will not work with a business that does.

1 year ago

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Verified Customer

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Jon Paul Figueroa

So I’m trying to give this company a chance but I have been very frustrated with the warranty company as well as the venders they send out for repairs. Communication is a very big problem. You put in a claim, get an appointment date from the warranty company, then the repair guy gives another date. Then on the day the repair guy is scheduled to come, they text you with another date and time which was very inconsiderate being that I had to take the day off to be available. Then when they respond and look at the unit needing repair, the vender says you need a new unit but all the other parts needed are not included and the cost is as crazy. So I got a second opinion on the repair and the other company says it could be fixed. I don’t mind paying for things if they are truly needed but the up charge for something not needed is not good business.

1 year ago

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Verified Customer

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Betty

They sent 2 repair men from Sears & they did nothing to repair my oven. I paid $75 for nothing. I called again & they sent a repairman from J &L & he knew right away what the problem is. I paid another $75. He determined I needed a new oven. Choice only would pay $666 towards a new wall oven which cost over $2,500. I tried to get them to give me a little more, but they said no.

1 year ago

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Verified Customer

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TheDianna09

One evening I needed help with my air conditioning unit. It, fortunately, was not an emergency. I called Choice Home Warranty to discuss the problem. Well, the office I needed to reach was closed for the day. I barely got to speak my peace when the guy just hung up on me. Well, I called again. He hung up again. I called a third time, this time I shouted, "Don't hang up on me." Finally he just told me the office was closed. I was disgusted. They also raised their prices some months back. I must add that they did send me help with my air conditioning unit.

1 year ago

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Verified Customer

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GreatHomeiwner

Choice Home Warranty has been a great home warranty company to work along with all the craftsmen they have working on my homeowner claims. They are exceptionally responsive and address any questions I may have. You can’t go wrong with Choice.

1 year ago

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Verified Customer

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Irene Battle

The response from Choice Home Warranty and from the technician that came out were very quick. The technician was very professional. He was thorough and explained the issue clearly. He gave me the information I needed to understand why his report would reflect repairing my appliance wouldn't be feasible.

1 year ago

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Verified Customer

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Keith Heck

My family was suffering when the AC stopped working. I filed a claim on Sunday and Monday was a holiday. They had someone out Wednesday. The repairman was quick and professional. No hassle whatsoever. Choice is great. I have had them for three years. No complaints.

1 year ago

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Carol

2 years ago

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Estelle

I like being able to call for service and I don't have to search and check references of service company. I like that if my appliances or systems can't be repaired, they will be replaced, or a cash offer will be made. I don't like that it takes 30 days to receive replacement or cash. Being without a vital, essential part of your home, 30 days is a long time.

2 years ago

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Verified Customer

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Kirk

Our repair company needed to order a part for dishwasher repair. Too many requests like this one came while I waited for repair! Now it is finished. We still have a few particulates sticking to dishes, but I hope repeated usage of dishwasher will end that. The service company was wonderful!

2 years ago

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Verified Customer

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Philip Suarez

Very efficient! They actually covered what they promised they would!! VERY unlike home warranty companies! So I guess Choice Home Warranty is different. Web site intuitive enough once you get used to it. Glad I have a multi-year plan! I was able to use my own, trusted vendor to replace my pool pump.

2 years ago

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Verified Customer

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Ceceliajeanie

My experience with Choice Home Warranty was very good I was very pleased with the service I received and how quickly it took me to get the appointment I needed to get my system running correctly and also with the following up on the phone call with Formula Air to make sure I had the time I needed to get my system fixed.

2 years ago

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Brian

The fan motor recently went out on the outdoor portion of my AC system. I called on Saturday and they had a technician out on Tuesday. I was lucky that summer had not started yet, otherwise we would’ve had to get a hotel. I’m hoping that if I need them again they can get someone here much sooner. That’s my only gripe. Otherwise I would have to call someone myself which would make my warranty useless

2 years ago

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Verified Customer

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risaac6324@aol.com

Their technician arrived on time, dressed in clean appropriate clothing, was polite, professional and obviously well trained in his profession. I am very pleased with their selection of technicians, and highly recommend this company to anyone looking for warranty coverage.

2 years ago

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Everett

The home warranty process only works if the warranty company provides their share of the bargain. Availability of service providers is a huge issue. We've had some seamless experiences which were great. However recent needs of plumbing and appliance servicing have been very frustrating. We were 3.5 weeks without a refrigerator in our kitchen due to scheduling a provider which we ended up having to secure ourselves. When he arrived, he had to fill out paperwork to validate the issue and estimated cost for repair. When the repair was done, the labor ended up being higher than what Choice said they would pay so we ended up paying more out-of-pocket than the contracted Choice fee of $65.00. For plumbing, a provider showed up for a recent stoppage that didn't have the equipment to provide the service, so another plumber had to be called. Through exposure to plumbers for several issues, we have learned that the process wasn't just complicated for the homeowner, but also the provider. We've had recommendations for other warranty companies that they prefer because it isn't as complicated on their end as Choice. Our contract is nearing expiration, and we are looking for another provider

2 years ago

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Ismael Villa

The service provided by JM Water Heaters and Drains was very thorough. The technician (Jerameel M) that came to the house to provide the service was very professional and respectful. He explained step by step what needed to be done. I am pleased with the work that was done. Ismael V.

2 years ago

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Jian

I have good experience with two of my three clams. One is microwave replacement and the other is fixing a problem with one of my AC units. But I had a bad experience with one of the claims, that is leaked coil of an AC system. The problem was not fixed and ball was kicking back and forth between customer service and service company. I ended up calling on a different company to replace the unit with my own money. It was ver disappointing.

2 years ago

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Gene

Choice home warranty has responded properly, and directly to my recent request. Technicians that were sent were both respectful, professional, and completed the job in a timely manner. I have recommended choice home warranty to a number of people and would do so again.

2 years ago

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Verified Customer

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Barbara Lewis

The gentleman that was sent this time was very professional. We have used Choice in the past we a mix of professionals. However, this young man explained as he went. Our microwave is working perfectly. I would hope if we need service again that we will get the Same young man

2 years ago

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Glenn

I had a frustrating experience with the home warranty service. Communication was poor, and it took too long to resolve issues, especially when my AC was out for nearly a month in the heat. However, they did respond quickly during my last request, which was a positive change. Overall, it’s been a mix of good and bad experiences.

2 years ago Edited May 6, 2024

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Verified Customer

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Joann Estilette

Choice really came through for us when we needed it. We were skeptical and you actually proved us wrong. Thank you ! The company you sent out was a great company and their workmanship and professionalism exceeded our expectations.

2 years ago

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Wener

I originally received great service from Choice Home Warranty but this year my heat went out in one the coldest times of the year and it took over 2 weeks to get someone assigned to me. Recently my oven stopped working and a contractor came out to fixed the issue, now when you turn the oven on the gas smell is so strong that it made me physically sick. I called Choice Home Warranty 5 times and kept getting transferred to automated message saying leave your phone number, you will receive a call back which I never did. I ended up calling the contractor who will come and look at it on Friday 4/19.

2 years ago

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Verified Customer

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Ed

I think Choice has an excellent home warranty program. They settled my refrigerator issue and dishwasher break down quickly and effectively. The dishwasher repair company however didn’t finish the job properly but that’s somewhat separate from Choice.

2 years ago

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Michael

We've had it for less than a year. Our water heater needed replaced. The plumber was condescending, rude and terrible communicating with us. I refuse to let him back in my house. The second plumber who came to fix the whole house humidifier was wonderful. We have a toilet leaking into the basement ceiling. We were told we could request the plumber we liked, that was over a week ago. We've called and talked to a person direct who gave us his number but we're just told I'll talk with management. I called again and left a message. Today I still haven't heard anything so I called the claims line she was more helpful and I left a message with the plumber we like to accept the claim. I'm mixed with how I feel about this company. I've had terrible and good experiences. I've been promised wonderful things but they haven't been delivered yet. I want this company to be good, I renewed for three years. It's $75 for a service call. I was charged $460 installation fee for the hot water heater, that was a few months ago, but now I was told they don't charge an installation fee anymore. Good luck

2 years ago

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Phil

Can be helpful depending on the situation. Sometimes you run into those situations that are just not covered. Also, a lot of time for cases they come and find the problem. But do not have the parts to do the repair. For someone that lives alone and does not work at home. It can be an inconvenience due to having to take multiple time away from their job and losing those hours.

2 years ago

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Roxie

I have (3) Choice Home Warranty policies: (1) in my primary home and (2) in rental duplexes. Some issues have been dealt with quickly and efficiently by vendors I would to like use again. Others were terrible. They could understand to contact my tenant and for scheduling. Once the technician rescheduled several times at the last minute and never showed up at the final visit, then blamed me for not being available...after my tenant took off work three times to be there. I do not like that they will not allow me to choose a technician who has been there previously, who is respectful and competent. They send out a work order to a list of service companies and it is first-come-first-hired. My most recent experience was asking for repair of my irrigation pump. First they said someone would call me in 24-48 hours. 4 days later they said they did not have a qualified vendor in my area, I could schedule my own vendor. I scheduled my regular pump repair guy. Within 6 hours of that I got a text message saying someone would be there the next day. I cancelled my regular pump guy. I waited on the CHW vendor, and texted him later when he no-showed. He said he does not work on pumps and told CHW that. The next day I got a message telling me to choose my own vendor. I started working on that when I got a text from a plumber saying he would be at my house the next morning. That guy did a good job, fixed the problem with the pump switch and I am happy with his work. In summary: I would like to have the same technicians at my house every time. I would like to use my technician if they will accept the terms of CHW. I want recourse if the technician does not show up.

2 years ago

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Verified Customer

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Norma Ritchison (NormaAnn)

I was really pleased with the Choice Home Warranty. I had a Service Repair Technician here promptly for 2 problems. He repaired my Dishwasher and tried to repair my Washing machine but, was unable. Choice Home Warranty then gave me a credit to Lowe's on a new Washing machine. Fantastic!

2 years ago

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Verified Customer

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Pankaj

I am really happy with the this company. Best service no doubt about it. I am still thinking to Renew my contract. I had a claim and it was done by 80% . They said I have to claim again and pay again for $85/- to finished for 20% work which was not done under My First Claim . Sorry

2 years ago

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