Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Sandra

I was pleased with my technician and his knowledge and demeaner. However I think the $100 service call was too high since it took him less than 15 minutes!!

7 months ago

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Laird

Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!

7 months ago

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Larry

I have been with Choice Home Warranty for a good while. They provide peace of mind when faced with electrical, plumbing, HVAC or appliance repair needs.

7 months ago

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Dorothy

I am glad to have became a member of The choice home warranty group there's no hassles from the beginning two end . Just make the call they'll do the rest also the staff is very nice and very helpful. Ms.Dee

7 months ago

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Terrie

I don't think any company should give you $400. 00 for a washing machine in 2026. I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years. They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00. But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.

7 months ago

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Claire Omrod

We thought the service man was very good. He identified the problem and we were back up and running I a very short time. The only problem came from the wait for the appt. We had 4 days without AC which required us to have to buy a window unit. Sine we care for our 93 ye old know who’s is very ill going without AC wasn’t an option. This should have not been needed and we wasted $219. Please do a better job for your clients.

7 months ago

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Alice Dills

They were great when I had a claim. Very quick response and a wonderful service call. But they’ve raised my premium twice now without letting me know. The last increase was 30%!

7 months ago

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Raymond and Cynthia Cooney

I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.

7 months ago

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Elaine Berg

I had my dishwasher and my washing machine repaired and I was happy with that. I did put an order in for septic pump because it was backing up in the house and I’ve heard nothing since.

7 months ago

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Stephanie Johnson

I have nothing but good things to say. Workmen came out in a timely matter, fixed the problems I was experiencing and I was satisfied with their work.

7 months ago

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Dierdre

I received recommendations from friends. I had a water heater hat had to be replaced and the communications were timely. The servicemen who actually did the work were wonderful

8 months ago

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Ron

they sent someone out to look at problem right away great but i think they could have asked a few more questions about the problem and let us know it wasn' t covered under our plan and saved us the $75 service fee

8 months ago

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Verified Customer

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Charles T. Burton

We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00 for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.

8 months ago

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Verified Customer

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Velma Taylor

The tradesperson was knowledgeable, polite and completed the job quickly. The cost of my contract was very reasonable and inclusive of house appliances, systems, etc

8 months ago

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Kim

As any warranty company, the process is a bit slow, although, once the tech arrived, the part replacement approval time was very fast. Better than the last company I worked with.

8 months ago

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Zarmina

I was assigned to BTS TOP TO BOTTOM It was not a good experience The technician came twice didn't fix the leakage I called back and they put the urgent tax to the technician again he still did not call me or text me ! I had to call CHW back again that claim was cancelked and another claim was opened !!! I'm really hoping this time I will be assigned to a reliable company)technician.

8 months ago

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Yolanda

I was extremely pleased when the tech came and fixed it. I was pleased with the tech that came to look at my washer. BUT I then get a message that since it had been looked before, it was not eligible to be fixed. I wound up buying a new one.

8 months ago

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Brian

Great job. The approval process for an obviously covered issue took the longest time. Poor plumber was sitting in wait after submitting photos for approval.

8 months ago

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Ricardo

I’m new with choice home warranty but the experience that I had with the last technician that fixed my refrigerator was excellent. They were punctual and very efficient

8 months ago

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Susan

I selected Choice Home Warranty based on reviews by consumers on multiple hone warranty businesses. Overall, I'm pleased with the services I've received to date from their providers.

8 months ago

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Goldendaine

Excellent service thank you but now if I can get my car out of the garage the door won’t open the large spring is broken that I turned in yesterday !

8 months ago

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Marilyn Borntrager

Have been working with Choice for several years, they keep improving their service. So far, just one glitch, otherwise, happy with Choice and their coverage.

8 months ago

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Rafael Suarez

On 1/20/26 I summit a claim because of the washer machine was not working, the company Fizsmart appliance services came in, “fixed “ the washer machine but 4 days later there was a water leak. I called them multiple times and told them the problem but I am still waiting

8 months ago

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Verified Customer

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Christopher Kvapil

So far Choice has covered all repairs and that’s great! The problem is getting a qualified and professional company out. So far I have found a wonderful plumber who is on speed dial from now on!

8 months ago

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tony graves

I enjoy choice of chose choice because of their speedy response constant communication and follow up. Genuinely concerned with how their service was conducted.

8 months ago

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Walter

Your installer was very knowledgeable for the overall installation , the product on spot , installed correctly, I now have Hot Water , Recommendation. YES

8 months ago

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Jennifer

There aren’t many other options. If there were, I’d seriously look into switching. There seems to be no sense of urgency and each time there seems to be an issue. Rarely do you get the issue fixed the first visit. Then it’s a waiting game. But they have no issue cashing my checks as soon as the get them.

8 months ago

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Tim Ferguson Jacksonville, Florida

Thank You for your assistance. Fast and professional

17 hours ago

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Kim Wooster Houston, Texas

Tech was very professional and efficient

20 hours ago

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Rene W. Oak Glen, California

The technician was kind, professional and thorough.

22 hours ago

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Anita Arvella Poteet Valdese, North Carolina

Good price, and excellent customer service.

1 day ago

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Barbara dunevitz Las Vegas, Nevada

excellent service. fast reply for a problem.

1 day ago

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rula hani Frederick, MD

Excellent service and great customer care.

2 days ago

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Leonard Goldstein Palm Desert, California

very easy to file claim..have been a customer for 3 years

6 days ago

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John Slattery Willard, New Mexico

The repair was excellent, but we had to go almost a month before our dryer got fixed.

1 week ago

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Anissia Robertson Milwaukee, WI

Easy communication to put in a claim. ..

2 weeks ago

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Ron Peabody, MA

Had 2 claims in which had to wait few weeks before they found technician disappointing

2 weeks ago

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Asuzena San Antonio, TX

Needing my washer fixed during a very difficult time in our lives and still waiting for it to be resolved

2 weeks ago

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Gita Venice, FL

They schedule the technician as soon as possible

2 weeks ago

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Frank Garland, TX

Lower cost, better coverage. Friendly associates

3 weeks ago

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Jason Saint Michael, MN

Recommended by my Realtor, needed to renew because of a pending claim that was unresolved

3 weeks ago

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Neeti Shah Greenville, SC

Company is helping when the help is needed.

3 weeks ago

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Bob Limbocker Scottsdale, AZ

Very good on follow ups. Love the AI intro.

3 weeks ago

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James High Point, NC

So far, I have had all of my service requests honored by CHW

4 weeks ago

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Noli C Orlando, Florida

Easy website. The AC company assigned has been responsive. They had to come twice to fully diagnose the leaking AC due to weather constraints. They have submitted the report to CHW and we are waiting for their authorization to proceed with the work.

3 months ago

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Laurie Chapman San Diego, California

Anthony acres, Was a pleasure to speak with and setting up my home warranty. He is very knowledgeable in his product of the company. I feel very confident that my home is in good hands if anything should happen like they say it’s better to have it not need it then need it and not have it.

4 months ago

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Debbie Brown Pikeville, Kentucky

It’s so convenient to book an appointment online within minutes. The technician that was dispatched to my claim had been here before and was very courteous and helpful. Return appointment was scheduled that day and parts shipped.

4 months ago

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Pamela Olzman Sells, Arizona

The Staff at CHW communicated well through the whole process of our A/C claim. They were finally able to get an HVAC technician out to us after 4 days without our A/C working in over 100 degree heat. The tech was able to quickly fix the issue and our A/C was up and running in about 30 minutes! I'd give 5 stars if it hadn't taken 4 days for the tech to come out! Overall great service. Thank you!

4 months ago

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Kelly Carrera Bakersfield, California

Specifically my account executive Becca S. has always been very communicative and helpful in explaining how the process works and guiding me and following up. I highly recommend her to all of my clients that need a home warranty!

4 months ago

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Charles Ritcher Goose Creek, Kentucky

I liked the service personnel that did the work orders. I liked when the hot water heater developed a leak that they replaced it as provided in the contract. I did not like that when the microwave went bad that they only gave me their value a cheaper microwave. I was responsible for purchasing and and had to pay the replacement cost for the installation.

4 months ago

Choice Home Warranty Reviews