Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Patricia Jackson

Yallchoice home warranty was good about scheduling my appt only thing I did not like or understand clearly that if something need to be done I have to pay extra 85 never receive and invoice on what the technician did overall your was good

1 year ago

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Verified Customer

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Marian

CHW was very prompt attending to my request for service. I asked them to change service provider because I knew a different one that I had used before and who would come sooner. They complied immediately. The repair was satisfactorily made with no issues unresolved.

1 year ago

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Verified Customer

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Suzanne

The technician seemed to be doing a very good job, but the communication between Choice Home warranty and the service contractors are not very good. I get misinformation from Choice Home Warranty about the scheduled appointment time. It makes it very confusing when Choice Home warranty is telling me a contractor will be there on a certain day and time and then I get another text message from the service contractor that it’s actually on a different day and time.

1 year ago

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Verified Customer

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Melinda Harrington

I filed an online claim on a Thursday evening and didn’t expect to receive services until the next week. I received an email Thursday with a scheduled appointment for the next afternoon. The technician was actually able to repair the ac unit that morning.

1 year ago

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Verified Customer

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Linda Rollins

The service was prompt, professional, caring and eager to help. The company that sent out a technician was also very prompt. The technician was knowledgeable, and wasted no time getting to the problem. He was personable, and friendly. I'm very happy I have Choice Home warranty!!!

1 year ago

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Verified Customer

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Brice

IT'z A Breeze Inc gave bad service. They showed up on time only once. Did not have the right equipment and smell like marijuana. Did not check the AC unit thoroughly. It took from June 7 to 21 for me to realize I need to get it reassigned to different company to get it complete

1 year ago

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Verified Customer

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Dwight Farr

Exelent way they took care of my gas stove, service tech was very friendly, careful removing hardware troubleshooting it also consulting the managment on its issue and found the problem rather quickly, being the ignighter was malfunctioning, and he had the new one to replace it.👍great job

1 year ago Edited October 9, 2025

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Rita

Mr. Electric and Simler plumbing were wonderful. Completed work in timely manner and were extremely professional and trustworthy. Sears maintenance wasn't a pleasant experience. Serviceman was unresponsive to questions . My A/C went out on June 17 and finally repair was completed on July 2nd. They seemed t not care that Temps were i. Upper 90s to lower 100s. I've always liked Sears maintenance, bit this was unacceptable. I wouldn't want to have them service anything again.

1 year ago Edited July 7, 2025

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Myra

My firs experience was whennmy aerobic septic system alarm went off. When we signed up e were told they could snd out local companies to assist but it wS going to be two weeks on the septic system. We couldn't risk it backing up so we had to spend $500 to have it repaired by someone local. When our dishwasher broke, it took nearly two weeks to get someone out but the repair person was great My next call was HVAC related and they fixed one issue and said I'd need to file another claim when we discovered another problem. Again, took a week. So, a 1 and a 5 comes to a 3 star review My previous home warranty was always out in a couple days. We changed because Choice was cheaper. Maybe now I know why.

1 year ago

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Verified Customer

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Sherman

Home choice warranty is a good company. I only had 2 bad issues with this company one was with my garage door they denied me warranty coverage another one was with my light fixture stating bad maintenance how would I ever know to maintain the light fixture and garage door. They did approve my dryer but still waiting on payment for 3wks now. Only if they had fast payments payout.

1 year ago

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Verified Customer

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Leland Blackwood

The technician came at scheduled time. Inspected the problem and confirmed the failure of the machine and replaced it with a new one. Very professional and friendly. Best decision we have made to select this company for coverage.

1 year ago Edited July 8, 2025

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Verified Customer

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Keith

I used to have First American Home Warranty for about 8 years and they were terrible. I’ve had Choice Home Warranty and everything from being able to place a work order to speaking to a representative has been simple and easy. I recommend them to everyone I know.

1 year ago

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Verified Customer

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JoAnn Ellis

The technician who visited my home to repair my refrigerator was courteous and took great care not to disrupt anything in my house. He did an excellent job fixing the appliance and even tidied up after himself, ensuring the water on the floor was cleaned up before he left. I highly recommend this company.

1 year ago

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Verified Customer

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Suellen

I like knowing that I have a team to help me. I was shocked with your caller who tried to sell me a new plan, when I had already purchased an extended plan of 7 years; because at the time I assumed that I would need more assistance as my house aged. I called to ask what the deal was and it was resolved. Someone had made a mistake calling me when I already had a plan in place.

1 year ago

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Verified Customer

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Megan Jones

We’ve had a mostly good experience with Choice Home Warranty—it’s saved us money and covered several issues in our home. My brother, on the other hand, hasn’t had the same success. One downside we’ve both noticed is that service can be slow, and sometimes the contractors don’t seem to fully listen or take time to properly diagnose the issue. I also wish we had more choice in who comes out. Overall, it’s been helpful for us, but it’s not perfect.

1 year ago

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Verified Customer

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John Las Vegas, Nevada

Our service technician was quick, knowledgable, and easy to talk with. He orderd the part that was needed and was back to install it exactly as he quoted. We have had excellent service from CHOICE and highly recommend them!

1 year ago Edited July 1, 2026

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Verified Customer

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Betty

When I was told if it could not be fixed ,it would be replaced,I thought it meant you would replace my unit. Not just give me a money option to replace the unit myself. That is the whole reason for having the warranty so that I do not have to replace ot myself. I am not skilled in electrical and am too old to handle the task alone. I am a senior citizen & the whole reason I choice this hone warranty was for the help & convenience of have a skilled professional fix my problems. This is not what I am being offered on a unit I did not know was 23 yrs old. The regular oven works great! The man you sent out did a really good job & said the part was too old tol ķ

1 year ago

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Verified Customer

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Deborah

Very happy with our experiences with Choice Home Warranty. They have responded in a timely manner to all of our requests and the response of the service vendors have been excellent. Highly recommend them to anyone who needs to choose a home warranty company.

1 year ago

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Verified Customer

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Germaine

In the past year, CHW was called to fix our stove, microwave and dryer. On all three occasions we were met with exceptional service by the technicians and on each occasion they were able to fix our appliance(s) and they now work like new! We would recommend CHW without hesitation.

1 year ago Edited January 15, 2026

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Verified Customer

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Norma

I was impressed with their quick response when my air conditioner was not cooling. At first they gave me an appointment for 4 days out. When I was assigned a tech, I was able to arrange for them to come in two days. They were quick and efficeint.

1 year ago Edited June 11, 2025

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Verified Customer

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Luis

The companies you hire to solve your home problems are top-notch. They are reliable and have excellent communication skills. I highly recommend Choice Home Warranty. Believe me, I have had two different home warranties from other companies, and this is hands down the best!

1 year ago

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Verified Customer

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Sherri Barrett

My last experience with CHW was very good. We had a problem with our dishwasher. The tech was on time, knowledgeable and made the repair. We did have a questionable experience with another Warranty call. We gave up on the situation eventually and made us weary of what to expect. However this one was a 5 Star!!!!!

1 year ago

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Verified Customer

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Cindy Barrett

My first experience was great. I made the phone call to CHW, an electrician contacted me shortly and made an appointment, I paid my $75, and he fixed my problem. It would have definitely cost me well over 75!! So far, I am well pleased!

1 year ago

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Verified Customer

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Thomas Bobovnyk Westerville, Ohio

Great policy that covers a lot of things. They dispatch a technician as quias possible. Company that came out to fix my garage door spring was great. Even advised me of some maintenance issues. 100 % recommend Choice Home Warranty

1 year ago Edited August 11, 2026

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Verified Customer

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Dennis

Great thus far I have had two service calls and both were professional and resulted in a completed repair. One repair took about a week to get the part so we were without a washer for a bit but they kept us informed and it did get repaired.

1 year ago

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Brenda

It's complicated, I thought that when service was provided and the product was approved, I thought that I did not have to worry about replacing it myself. Yes, my system was approved but for the amount of the approval was not enough to cover my replacement. So because you do not want mismatch appliances in your home, I ended up having to pay out of pocket cash as well. I think that you need to explain to senior citizens what the Replacement Process means in more details. Because the e-gift card is less than what the merchant is selling for your replacement and you have end up paying the difference

1 year ago

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Verified Customer

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Jose

I called Choice Home Warranty I spoke with a Rep. He got my information and told me they will call me they did and they made appt. For the very next Day. I did not need any parts for the Ice Maker because the part Was not broken .

1 year ago

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Verified Customer

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Sally and David Blair

I love Choice. Their service people who come to your home are great. You pay the technician, not choice , so you know it will be fixed. I had AHS before and they charged before arrival and did nothing if technician failed ..and also replacement of plumbing parts were not comparable. Choice Hone Warranty has done an excellent job

1 year ago

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Verified Customer

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Jim

Choice Warranty was quick to respond to my refrigerator not making ice. They got back with the name of the vendor to service my claim. The vendor was pleasant and courteous on the initial visit even tho there was no call when they didn’t show up the day schedule due to over scheduling. I didn’t hear from the vendor again until 2 weeks later. During that visit the vendor was rude and in professional. I reported to Choice and they contacted the vendor while I was on the phone. I expect the part to come in and be installed by the vendor.

1 year ago

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Verified Customer

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Cindy Dalton, Georgia

The technician came out and he couldn't pull any test on it cause now of my issues was going on so he left and so I washed in the dishwasher and i went to flash my toilet and it wouldn't flush so I really need someone to come back out that does plumbing and pumping the septic tank too. So I really really need someone out here so I can use the bathrooms and take a shower. So I need a person that does the pipes and the septic tank to please

1 year ago Edited July 22, 2026

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Verified Customer

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Craig

I like everything about Choice. My single experience to date met with great customer service and the contractor who arrived at my home was courteous and professional. My appliance had to be replaced so I was given a Loews gift card for a fair amount. Unfortunately, it took 20 days to get the card. Much too long.

1 year ago

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Verified Customer

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James

The service technician was on time and was courteous when he arrived. He went to work and kept me informed on what was being done. Diagnosed the problem parts were ordered and returned and finished the repair. So far with only one repair they did a good job on communicating the steps being taken to accommodate my issue.

1 year ago

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Verified Customer

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Robert

They offer affordable friendly service. They are flexible, accommodating to your needs. I was kept informed during the entire service needed. The technicians were professional, friendly and kept us informed during the service required. I would recommend this company to anyone.

1 year ago

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Verified Customer

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Diane

I found their service to be very efficient; they always arrive on time and complete the job in one visit. They thoroughly answered all my questions, which was helpful. However, I did have to utilize my warranty multiple times recently, but overall, my experience has been positive.

1 year ago

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Verified Customer

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Linda

I had a great experience with customer service. They were very courteous and responsive to my needs, addressing my air conditioning and water heater issues promptly. They always follow up quickly and ensure everything is fixed right away. They even resolved a leaking refrigerator issue efficiently. Overall, excellent service!

1 year ago

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Verified Customer

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Lisa

I had a very frustrating experience with my dryer service; despite multiple calls, it remains unfixed. In contrast, when I needed my washing machine repaired, the technician was prompt, had the necessary part, and completed the repair on the same day. It's disappointing how inconsistent the service has been.

1 year ago

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Verified Customer

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Patricia

I had a great experience with the repair service. The technician was prompt and fixed my washing machine on the same day. He also quickly identified the issue with my dishwasher and handled it professionally. Although there was a slight mix-up with the scheduling, I was pleased with the overall service and the technician's friendliness.

1 year ago

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Verified Customer

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John

I had a mixed experience with my warranty service. Recently, I had to pay out of pocket for a thermostat replacement because my claim was denied, which was frustrating. However, in the past, my warranty worked seamlessly, and everything was taken care of without any issues. It's been hit or miss, so I hope for better service in the future.

1 year ago

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Verified Customer

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Jaime

I had a great experience with customer support! I submitted my claim online for a garbage disposal repair, and they responded quickly. They were out the next day to fix it, which was impressive. Overall, I was very satisfied with the service and how efficiently they handled my request.

1 year ago

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Verified Customer

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Mario

I had a great experience with customer support! They were prompt and handled my request the very next day. I also had my garbage disposal fixed quickly, and the service was efficient and professional. Overall, I'm very satisfied with the quick response and quality of service provided.

1 year ago

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Verified Customer

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Bruce

I had a great experience with their service. They were courteous and prompt in their responses. I initially reached out online, and they quickly connected me with someone who resolved my issue. Recently, I also had them fix my oven, and they sent a technician who replaced everything efficiently. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Karen

I had a good experience with the service. They quickly addressed my garbage disposal issue, and when I had hot water heater problems, they came out promptly to fix it. Overall, I was satisfied with their response time and the quality of work.

1 year ago

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Verified Customer

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Diana

I had an issue with my washer and microwave last month, and I'm still waiting for a response about the repairs. I'm trying to use my warranty right now, and while they are currently assisting me, the delay has been frustrating. I hope to see quicker resolutions in the future.

1 year ago

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Verified Customer

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John

I recently used my warranty for an ice maker repair, and I was pleasantly surprised by the prompt assistance I received. The team was very helpful in addressing my warranty needs, ensuring that the repair was completed in a timely manner. Overall, I'm satisfied with the service and support provided.

1 year ago

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Verified Customer

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Nadine

I had a positive experience getting my ice maker fixed; the repair was done promptly. However, I was frustrated by having to pay upfront before the work was completed. Overall, the repairman for my washer also did a great job, but I wish the payment process was different.

1 year ago

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Jane

I had some issues with my water heater and had to use the warranty a few times, but the company replaced it without any hassle. I was able to get an appointment with a technician quickly, and he was very good. However, I didn't have any support when I needed it initially, which was frustrating.

1 year ago

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Verified Customer

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Carl

I had no support initially and didn't reach out, but my issue was resolved quickly. I was able to schedule an appointment with a technician within a couple of months, and he was very helpful. My microwave had stopped working, but the service I received was excellent in fixing the problem.

1 year ago

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Verified Customer

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Vickie

I had a great experience with customer service. The representative was friendly and attentive, ensuring my needs were addressed promptly. I appreciated speaking with a human who listened carefully and took immediate action. My warranty issue was resolved quickly, and I'm now just waiting for the parts. Overall, a very positive interaction!

1 year ago

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Verified Customer

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Anonymously

I had a great experience with customer service. They quickly addressed my stovetop issue and are working on finding the part needed for the repair. My clothes washer was also fixed within a week after it stopped spinning properly. Overall, I'm impressed with their responsiveness and efficiency!

1 year ago

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Verified Customer

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Floridine

I had a very positive experience with customer support. They were quick to respond and very supportive throughout the process. When I used my warranty, there were no issues at all; the technician came promptly and took care of everything I needed. I hope for continued good service in the future!

1 year ago

Choice Home Warranty Reviews