Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Don Corey Bradenton, FL

As with any insurance the benefit is when the claim is filed. Awesome company with increasable customer service . This the only company I would consider doing business with. I'm talking my friends into signing on with them!!! They don't lie. Every thing I've been told has been 100% the truth.

1 year ago

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Verified Customer

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Felice

The plumber sent to fix a toilet problem was very prompt and efficient, friendly and professional. He had to order parts but fixed everything possible and returned in three days to finish for the flat fee of $85. We are very pleased by our first use of the policy.

1 year ago

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Joni Wright Denver, CO

i am still waiting for Sears repair people to repair my sive And oven. the order went out to them the last week of December 2023. long story. 1st day ended up being a no show. 2nd time, they didnt have the parts. scheduled out anither date for repair at the last week of January. 38tj came and went and again another no show. no phone # to speak to an actual person and there records have my old phone # from 3 years ago. I tried to go on line to change it but their system wont change the #. tried to speak to them virtually but when you send the message it comes back that its unable to process your request at this time, try later. I did have a part for the stove delivered to my house over the weekend, but i am unable to reach them to let them know. i keep checking my emails but nothing yet. Crazy right?

1 year ago

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Verified Customer

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Angelique Prospect, KY

Both times I used my warranty, the companies were very prompt and professional. They knew within minutes what the problem was. My only complaint is that when my heat went out in January, it took over a week for someone yo pick up my claim...the coldest week of the winter. But not really Choice's fault, though.

1 year ago

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R Barnes Pfafftown, NC

The only issue I have so far are that I have not typically been able to choose my own repair person. One is randomly selected for me, not always the best choice since I live here and know who is good and who is awful. The one exception is the plumbing work we had to have done as a result of a stopped up drain line. It couldn’t be snaked so the plumber had to replace that line due to the age of the plumbing used previously. He submitted the claim as he stood beside me when he evaluated the issue. I never have heard back from Choice about whether or not I will be reimbursed for the work done. We had filed the claim and I see the record of it, we chose the repair person since Choice couldn’t locate one, he submitted the needed digital paperwork, so to me, as a customer making a claim, it seems like Choice is dodging the payment. Communication is key to avoid misunderstanding and no one from Choice has communicated with us.

1 year ago

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Verified Customer

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Nancy

It was peace of mind to actually talk with a real person with prompt service and follow through with having to change the service visit due to bad weather. Then we had prompt time scheduled for installation of our new water heater and it works great! Thanks

1 year ago

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Verified Customer

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Michael Hector Snellville, GA

Quick responses to my home problems. The service people are knowledgeable and respectful of my property. It is well worth the price. I just which I'd be given some notification about my renewal rates. And since I'm already a customer, stop sending me so many emails about becoming a customer.

1 year ago

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Jo Corpus Christi, TX

Sears came out and checked the fridge and told me what was wrong with it and said they would get back swith me. After 3 weeks I had not heard anything. I called choice and was told that it was not covered because it was my secondary refrigerator.. They could not tell me how much it would cost to repair it--said that Sears was supposed to have told me I expected it to be covered because it was the only fridge I had made a claim on. I thought the first one I made a claim on would be covered and that I could not make aclaim on a second one. It would have benefitted Choice to cover this one because it was a simmple fix and my very old "primary" refrigerator wwould cost a lot mor if it had to be replaced. I am disappointed because of that and because nobody called me to tell me that it was not covered and Sears did not tell me how much the repair would cost. Now if Sears comes out to fix it I will have to pay a diagnostic fee even though they have already diagnosed it. In spite of these problems, I still think this is a good company.

1 year ago

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Verified Customer

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Connie Herrera Sacramento, CA

I called Choice Warranty with 2 different problems. My refrigerator and dryer. They called right back, I got my 2 appointments set and they were fixed in a very timely matter. Better than that they did great work, cleaned up any little mess and everything works fine. Thank you so much Choice Warranty.

1 year ago

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Verified Customer

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Tom Olle Dallas, TX

No hassle concerning current claim. Some claims a couple of years ago they could not find a service provider and then I paid for it myself and they denied the claims. Past two claims in the past 18 months were very well handled. It is my understanding there is new management which why things are now better for the policy holder.

1 year ago

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Verified Customer

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Andrew Lara CA

Called Choice Home for the first time since switching to them a year and a half ago. Our garage door spring broke. It was a Thursday evening and by Morning they had a tech out and had it replaced/repaired. The process was fairly simple and the authorization for repair/replacement was almost instant. Thank you again Choice Home Warranty

1 year ago

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Verified Customer

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Susan Bumgardner

My furnace went out on a Sunday a repair person was here late Monday did a 3 hour check of it found a relay that was malfunctioning but the furnace was working new relay was ordered and was replaced on Thursday. You can place your claim on line or an automated system by phone until the repairman called to say he was on his way I did not talk to a person all was done by email, text.

1 year ago

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Verified Customer

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Sally

Everything is done in a timely manner. It's great. We needed a new garbage disposal, and we called them within about 2 hours, then they called back and told us that we had somebody coming out. And within 5 days we had a new garbage disposal.

1 year ago

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Verified Customer

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Randell

They've always been there for me. There were three times for me to need a warranty, and they provided the utmost care, and they were very patient with me. Everything was just excellent. I would just recommend them to anybody that I know.

1 year ago

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Verified Customer

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Anonymous

When we first moved in here, within just a month or so, the garbage disposal started to leak. So we call them up and we were out of town, but they were able to finally get to us. They did it very quickly and we had no problems.

1 year ago

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Verified Customer

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Feliberto

They answer the questions right away. However, at times it's just difficult to understand what they're saying. I don't believe their call centers are here in the U.S., it's somewhere else. We had a water leak and unfortunately, the contractor they provided could not help us because it was outside the home, not inside the home.

1 year ago

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Verified Customer

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Gagandeep

Anytime I need any kind of maintenance or service. I go to the website, I just click a few option and look immediately the schedule appointments. It's easy like that. I really like it, the way like the online system. And the service use is really fast.

1 year ago

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Verified Customer

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Julie

I had an outlet that caused an issue and power went out and I logged the ticket. And about 8 to 10 days later, the repair person showed up and handled the situation. I've only had that one interaction and everything went well.

1 year ago

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Verified Customer

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Michael

My experience with Choice Home Warranty has always been great. The service, the people that I have talked to to connect me with a local vendor, I've never had an issue. They've always been on time. And the vendors themselves have always been very courteous and knowledgeable.

1 year ago

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Verified Customer

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Linda

I think it's the best home warranty company we've ever used. I placed the order online and within 1 hour, a service representative from Choice called me and told me which company would be contacting and doing the service within another hour.

1 year ago

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Verified Customer

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Naadii

A lot of stuff you just have to do through the portal, which is fine, but the one time that I needed them this year, it was a flooding and plumbing situation, it would have been a little bit nicer to have more access to an actual person to talk to. The second time around when I called Choice, they definitely got someone out faster than they had before, and even faster than I was able to. And that person was actually very good.

1 year ago

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Verified Customer

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Mary Lorton, VA

CHW Customer Service is very in experienced. You tell them one thing and when you check to see what has been sent to you, it's all wrong. CHW customer service REPS are only there to make a commission, the more policies they can lie about to get you to purchase, the more money they can make. My experience with CWL three days ago almost broke me to my core, because the Customer Service Rep did not care about me, but only the commission. It's so unfortunate to have to deal with someone like that until it makes you not want to even be bothered with CWL at all. Fortunate for me I had to go all the way to the top for someone to understand and fix the mess the Customer Service Rep made. Overall, the issues were resolved, but it was very frustrating and painful. I have multiple contracts with CWL that are expiring and after this experience, I hesitate to continue with CWL because the of all the frustration from inexperienced Customer Service Representative wo cannot get it right which is NOT HEALTHY FOR THE CONSUMER.

1 year ago

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Verified Customer

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Larry Kissimmee, FL

During the period I have had Choice Warranty their response to my issues was efficient and fast! They were easy to work with and they understood my issues. They had problems on one occasion to find a suitable Plumber but this was during Covid and on my latest request it was dealt with very efficiently. Only issue was minor coordination issues between Choice Customer Service and the Contractor on scheduling which was resolved. I would recommend Choice as a reliable company and nice to have when costly issues arise.

1 year ago

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Verified Customer

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Nadia George Houston, TX

Choice Home warranty is very good about responding quickly to the problem at hand. They got high grades there, however I feel taking the time and resending another technician for a second opinion maybe needed to avoid HIGH replacement costs. Being a widow, I cannot keep replacing appliances, just too expensive plus the headache of purchasing and replacing the old appliances.

1 year ago

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Verified Customer

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Rosemary

Extremely professional, kind customer service on the phone and when I need somebody to come out, I get a call the very next day. All three experiences have been a very positive and good experience where I would tell other people about your business.

1 year ago

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Anonymous

I've used my warranty, and I was able to get someone to come out and do the repair and everything worked well. They do a pretty good job, but there are times where they are not doing the best job and their policies and procedures are not in the best interests of their clients. They don't pay for all of the repairs and they don't replace the item at the value that you can purchase it at if they have to give you a replacement.

1 year ago

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Verified Customer

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Ahmad

I've been with them for a few years for four properties that I own and overall I'm very satisfied with them. A year or so ago in a property that I have the water heater needed to be changed because it wasn't working. I think we had to pay some, but they did a good job and they they exchanged it. And so I think overall it's a good service for the amount of co-pay that we have.

1 year ago

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Richard

It's a little hard to get the customer service online, so I do a lot of by messaging. I put in work orders through a weekend online and Choice Warranty was looking for contractors pretty fast throughout the weekend. So everything was done pretty much by Monday or Tuesday of that week. So I knew who was going to do the work. The only thing is the contractors most of the time didn't have pictures of the work that needs to be done on my side of the house.

1 year ago

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Verified Customer

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Bob Mouser LA

This second contractors Arnold and his crew I HIGHLY RECOMMEND COWBOY COOL TO THE RESCUE !!!!!. The major issues were centered around the first contractor-GOOD LUCK CHOICE!!!! HOW ABOUT THOSE COWBOYS-TOW THUMBS UP👍🏻👍🏻

1 year ago Edited January 15, 2024

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Dianne Sun City Center, FL

The garage door was fixed by the Technician on the first visit. He advised some home maintenance to prevent the problem in future. The dishwasher issue is waiting for parts to come in and then the Technician will be back to complete the repair.

1 year ago

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Verified Customer

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Manuela Dias

I highly recommend Choice Home Warranty! I had several issues in my home and they responded in a very fast and prompt manner. All my issues were resolved within hours or a few days. I kid you not! I will be renewing my policy with them for sure.

1 year ago

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Aerin A Anaheim, CA

The process was easy and fast. I filled out a form to open a claim for fixing the sink. I got an email response the same day to schedule a plumber to come out in a few days. The plumber came within the promised time window and the problem was fixed in no time. All I had to pay was the $65 to open a claim and no additional cost was incurred.

1 year ago

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Verified Customer

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Frances Avant

I like the efficiency of the workmanship given by the technician, their punctuality, and their people skills. Since I've been with Choice Home Warranty, I haven't yet found anything that I am displeased with, however, if and when I do, I will certainly let you know.

1 year ago

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Verified Customer

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Crystal Flunory Fuquay-Varina, NC

I really liked how fast I was able to get appointments for technicians to come and address and fix my issues. I have heard horror stories of home warranties and what they don't cover/deny claims & how long it takes to get the problem resolved. However, Choice Home Warranty has impressed me so far! At this time, I am a happy customer 😊...

1 year ago

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Verified Customer

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Larry Minneapolis, MN

Choice Home Warranty responded quickly to my request. We have used them several times and the response and repair coverage has been great. The repair man came the next day about 5:00pm. Unfortunately, he was not able to identify the knocking problem. So we are waiting until something breaks so we know what needs to be fixed.

1 year ago

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Ron Owen Birmingham, AL

Everything about my service request was handled superbly by Choice Home Warranty and the company (Iron Mountain Drain and Plumbing who performed the work. However, I have received multiple requests for feedback after providing feedback from the initial request. This is quite annoying!

1 year ago

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Verified Customer

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James Middleburg, FL

I have had Choice Home Warranty for a number of years. They are always prompt to assign me a service person to investigate my problem. I have not made a lot of claims, but when I have they are quick to settle my claim. I value their service.

1 year ago

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Verified Customer

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Keith Estep

This company goes above and beyond to get clients covered with the best coverage and rate possible. This is our second home that we've covered through Choice Home Warranty. After researching several other companies, Choice was the best for us.

1 year ago Edited July 16, 2024

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Kenyata

I like the quick and easy claim process for an appointment. The appointment came a few days later max with pretty convenient time slots. Deductibles are affordable but if you make more than one claim you will pay multiple deductibles. I didn't speak to a rep but I was able to leave some information regarding my specific need in the boxes available. It didn't appear that anyone would call me back however a follow up email generated immediately.

1 year ago

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Samuel Bono

Although we were not sure of the problem we called in Sears Appliance for the problem with our dryer. Problem diagnosed quickly and while service tech was installing the part we call Choice Home Warranty and they took the claim immediately and notified Sear Appliance the repair was covered. Problem solved.

1 year ago

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John Richmond, TX

Response time to confirm a service solution was very good - less that 2 hours. However, time for the scheduled service appointment of three more days is disappointing since plumbing is backing up! I will be calling the technician tomorrow to try to improve timing. FYI, you scheduled the same company that made a call for the same problem three weeks ago. I hope they are more effective this time in finding a permanent solution!

1 year ago

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Verified Customer

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Donna Columbus, OH

This was our first time using Choice for a service call and we could not of been happier. Efran contacted us very quickly and scheduled the time for our service he arrived as scheduled and was fully equipped to complete our repair. He was very personable and knowledgeable. Would definitely recommend Choice to others. Thank you!

1 year ago

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Tom Glendale, AZ

The service was good. The garbage disposal stopped working and the technician replaced it with a new one which works fine. However, it was the least expensive model. I would have like to update to a more expensive brand/model even if I had to pay an additional amount. I would like to have had that option.

1 year ago

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Barbara Tallahassee, FL

We contacted Choice to have two leaky faucets replaced. I purchased the replacement faucets as I wanted particular styles to replace the old leaky ones. They were not particularly expensive but the Choice people did not answer my requests for compensation. The total for the kitchen faucet was $124.70 and the bathroom faucet was $47.19, totaling $171.89. The plumber received $249 per faucet installation plus the $85.00 fee. I have worked with another Home Warranty company for years and they were never this difficult to work with. I called Choice 2 or 3 times and no one would discuss this issue. Once our contract is up, we will most likely switch back to our old Home Warranty company.

1 year ago

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Verified Customer

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Kathleen Henderson, NV

I've only used it once and the process was easy. Also, I really want to work with companies whose employees are in the United States. I hate talking to a call center, trying to explain the problem and the person on the other end of the phone barely speaks English.

1 year ago

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Verified Customer

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Trish Kitchell Lebanon, OH

Choice Home Warranty has been great to work with through the process on deciding what type I coverage I should have and also with any claims. The contractors that they work with have been outstanding and they have been very quick to respond.

1 year ago Edited December 20, 2023

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Jerry Shallotte, NC

Good communication. Plumber did not have required part and company would not allow him to go to local store to purchase needed part. As a result, a follow up visit was needed to complete. Plumber did nice work and was a pleasure to deal with. I question company policy of not allowing him to purchase part to complete instead of scheduling another visit.

1 year ago

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Verified Customer

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Maurice

I don't have anything negative to say about them. When I call them, they answered my call. When I needed someone to come out, they came out within 72 hours. I have nothing negative to say about Choice. I'm a big fan and I promote them. I told my sister, brother, and friends all about them.

1 year ago

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Lisa

They answered my call and answered my question. It's not fixed yet, but I have an oven that the gas company deemed unacceptable and put a sticker on and they sent out a repairman. I'm just waiting for the part to come in to get it fixed.

1 year ago

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Verified Customer

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Robert

I had to use the warranty last year for my stove. It was an older stove and they gave me a $500 gift card to get a new one. Then I had to use it again on my hot tub where they replaced the motor in my hot tub. I just did it all online.

1 year ago

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