Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Heajohns23

I have been a Choice customer for about 3 months now. My first experience was a dishwasher issue (would not drain). Their apps and scheduling are excellent, but the service not as much. The tech was courteous and prompt, but ultimately did not address my problem and his advice resulted in me wasting time and money on parts and frustration for no reason. Long story short, the tech identified that the dishwasher had been misused but failed to consider the extent. He advised me to replace a few minor parts that added up to about $100 and then to run some cleaning cycles on the unit. He also promised to deliver a new housing. The housing never arrived, I never heard from the tech again, and the recommended parts and actions made no difference. Ultimately, the water pump in the unit was damaged beyond repair, and the cost to replace was not worth investing in a 10 year old unit. This was literally the fist thing the Frigidaire tech tested once I gave them the background. In the end, I wasted $200 and a month of my time messing with parts and service calls that did not address the issue.

1 year ago

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Verified Customer

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Vee

My water heater was having issues so I requested someone to come and fix the issue. They never showed up the next day. I reported my issue to Choice Home Warranty and they and a new technician come a few days later and waived my fee because of the inconvenience. Amazing service!

1 year ago

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Verified Customer

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Trang

I had a frustrating experience with scheduling through Home Choice Warranty. The technician changed my appointment multiple times, and there seemed to be miscommunication between them and the warranty service. I was left unsure about who was responsible for the changes. Overall, the customer support process was confusing and needs improvement.

1 year ago

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Verified Customer

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Dorothy

I had a great experience with customer service! They provided instant replies when I reached out. Initially, I thought my microwave was broken, but it turned out to be a simple switch issue. The service for my washing machine was excellent too; they quickly diagnosed the problem and helped me with a replacement. Overall, I'm very satisfied!

1 year ago

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Lorelei

I had a positive experience with customer service. They provided instant replies online, which was great. When my washing machine needed replacement, they quickly assessed the issue and helped me with a fair solution. However, I initially misunderstood the problem with my microwave, which turned out to be a simple switch issue. Overall, I'm satisfied with their service.

1 year ago

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Terri

I had mixed experiences with the service. Sometimes, they didn't listen to my concerns, which was frustrating. However, they were quick to respond when I needed help. Although my bathroom issue was addressed, they sent the wrong person initially. Also, I had trouble with my garage door opener, but they managed to fix it after inspection.

1 year ago

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Verified Customer

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Jim

I had a plumbing issue and contacted Choice Warranty. They arranged for a professional team to come out the very next day. The plumbers were polite and knowledgeable, and they resolved my running toilet issue quickly. I was very pleased with the service and relieved my water bill won't be affected anymore!

1 year ago

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Verified Customer

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Gregory

I was really impressed with the quick response time for repairs. They fixed my garage door opener and resolved my running toilet issue, which was a relief after dealing with rising water bills. Overall, I'm very satisfied with their service and the efficiency of their team!

1 year ago

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Verified Customer

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Kirsta

I had an excellent experience with Choice Warranty. Their customer support is always available and responsive, arranging prompt service for my plumbing issue with a reliable and professional team. I also used my warranty for my washing machine repair, and everything was handled smoothly. Highly recommend their services!

1 year ago

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Diane

I had a frustrating experience with Choice Home Warranty. My air conditioner was only temporarily fixed, and they keep sending different technicians who repeat the same tests. It’s been a hassle trying to get a new microwave after they sent the wrong size, leaving me without one for months. Overall, their service has been disappointing and inefficient.

1 year ago

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Verified Customer

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Linda

I had a positive experience with customer service; they were quick to address my needs and responded promptly to my claims. However, I faced an issue when a plumber sent for my warranty service didn’t complete the job. Overall, communication was good, and they kept me informed about my claims.

1 year ago

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Rita

I've had ongoing issues with my air conditioner that remain unresolved. Despite multiple visits from different technicians, the problem persists, and I feel like I'm stuck in a loop of tests without any real solutions. The insurance coverage has been disappointing, often denying claims for necessary repairs. Overall, I'm very unhappy with the service and support.

1 year ago

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Verified Customer

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Dixie Yarbrough

I am glad they let me find someone that could work on this quickly. The company I called were quick and very professional. I understand I will be reimbursed and that's okay. When I called the representative was very helpful and knew what I should expect. I would recommend this company.

1 year ago

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Nsharin ricketts

I liked the fee and communication from start to finish. If I had to list a dislike it's that there isn't a list of reputable companies they can use to ensure that an appointment is scheduled as soon as possible. The one company wasn't able to come out for a few days so we are forced to leave our house and find accomodations until a technician could come out.

1 year ago

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Verified Customer

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Tom

They get the right servicemen in to do the job, but sometimes the schedule for them to arrive is longer than I want or need. And sometimes, after waiting hours for them to arrive, they don't show up, and don't give me much advanced notice. Then I have to wait to be rescheduled, sometimes days later.

1 year ago

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Verified Customer

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Harsha

I own a couple of rental properties, and most have this "Choice Home Warranty." It's peace of mind. I have never had a problem with the CHW. They are always on time and do the work well. I have no complaints, and I recommend the service. If you own a house, you better consider having some warranty.

1 year ago

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Verified Customer

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Sherry

What I liked about Choice warranty was all I had to do was call the number and they scheduled a company to come out and work on my unit. Then the rest was up to the company. And the company that they recommended was great. It turned out to be Sears which gave me a piece of mind.

1 year ago

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Verified Customer

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Kirk Utzinger

Excelente customer service from initial call to scheduling to completed work! Our family has utilized Choice 4 times with amazing results. We are likely to extend the warranty for an additional year as a result of our wonderful experience!

1 year ago

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Verified Customer

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Lillian

Lady came to fix why ice was in the bottom of My freezer. She took out the back of the freezer panel and found it. There was a part that was plugged so that water could not come out she fixed it put it back together and was very neat in her work.

1 year ago

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Robert

have attempted to get my stove repaired several times and paid the 85dollar service fee only to be told nothing was wrong the technician told me that my family was very lucky nothing happened is it possible that I can be made hold for the money I spent

1 year ago

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Linda Fillippo

Response was prompt and repair man worked very hard to try to fix my washing machine. I was disappointed, however, that you offered a credit to Lowes that would take 30 days to get. Credit was smaller than expected; however, my washing machine was about 10 years old, so I understand that. I love Lowes, but I found a washing machine for less at a different store. I had to spend $1000 and will have to wait to receive the credit for Lowe’s and then spend it on something else when I could’ve used the help to purchase the washing machine. Thanks for asking.

1 year ago

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Verified Customer

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Jeanne Miller

The service providers were good, the issue I had was with the Sales Team. They consistently told me that monthly billing was not possible, I could only pay the total in one payment or it could be broken into 3 consecutive payments, and both options were a struggle for me for the 3 years I was with them. But! This year when I told them I would not renew, monthly billing was suddenly possible! Also, I was bombarded by phone calls, emails and texts, daily, for the last 2 months of service, in their attempt to keep me as a customer. To top everything off, I was finally sent an email stating that my account would go into an automatic month-to-month payment system! What nerve! The Customer Service Team was pretty good, overall, the Sales Team was very abrupt, bordering on rude.

1 year ago

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Verified Customer

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UncleAL

...had a problem with leaking toilet; they sent a guy from Fiore Plumbing...showed up way late....he did not have proper part and told me what he did should work. Well, toilet leaking again, I called plumber back and sent him photos as he requested...he said he would call back in 15 minutes...never heard from him again...now I have to spend another deductible to get it fixed properly...I do not blame Choice, since the plumber screwed up...now I must get a different plumber.

1 year ago

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Verified Customer

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Robert

I have only had one episode this far and it was well handled by the rep we spoke to. The contractor was here on time and made the repair and was courteous and found the problem and repaired it and was finished in no time.Great service from all concerned.

1 year ago

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Verified Customer

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Coni

I called when my air conditioner stopped working. They answered the phone on the call, scheduled the repair before I got off the phone, and the service person came the next day! I have never had that quick of a response from any other company!

1 year ago

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Verified Customer

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Dianne

My service was great. The work was done without delay. (the Next day) My service technician was very knowlegable .He got things working very quickly He was a very nice person and I would request to have him back should the need arise again.

1 year ago

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Carmen

I didn't like the fact that when I have a claim, it takes up to 72 hrs to get assigned to a technician. Also, these technicians are only approved to do the work if it is less than a dollar amount. If it is over that amount, they have to call in seeking approval. My first claim was for an appliance and it was deemed that the part was too expensive and that they would just give me a gift certificate for a certain value to apply to the replacement instead of covering the replacement 100% which is what I was led to believe that a home warranty was to cover. This is not the case. There is also a "service" fee that you pay each time which basically equates to the technician fee you would normally pay for a technician to come out to your home. So with this, I am not seeing the value in a home warranty unless it is for minor issues.

1 year ago

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Trice

I like the price of choice warranty, but not the service. My service calls are answered promptly, icemaker wasn't covered, because it wasn't a wear and tear situation (understandable). Next issue leak from the shower into the bathroom closet, plumber arrives access the problem , then was abominate for the $75 up front. Then proceeds to say he has to get approval from the Choice Warranty to fix the leak. In which the approval came at 7:30 that night, with the leak not being fixed until 7 days later (More Problems, More Damage). I will be returning to my previous warranty company once this contract is up. I did have these issues

1 year ago

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Verified Customer

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Patricia

I had a great experience with the service! They promptly addressed my microwave issue, fixing it quickly and efficiently. I also had a breaker replaced, and the technicians did exactly what they promised. Overall, I was very satisfied with their responsiveness and expertise!

1 year ago

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Verified Customer

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Ernesto

I had mixed experiences with the service. Initially, the response was quick, but there was a significant delay for a garage door issue. After a long wait, the technician finally replaced the opener. However, a recent request went smoothly with prompt feedback and efficient service. Overall, the responsiveness varies.

1 year ago

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Verified Customer

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Linda

I've always had a positive experience with my appliance warranty service. They respond quickly to issues and have replaced my washer when it couldn't be fixed. They also offered financial assistance for a new refrigerator when parts were unavailable. I appreciate their reliability, though I believe there's always room for improvement.

1 year ago

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Verified Customer

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Marie

I’ve had a positive experience with customer support; they respond quickly and are very helpful. Recently, I used the warranty for my washer, which was leaking. The technician educated me on a simple fix, and I haven’t had issues since. As a new customer, I hope they prioritize quality equipment; otherwise, I might reconsider.

1 year ago

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Verified Customer

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Susan

I had a great experience with the service! They are always quick to respond to my questions and provide speedy assistance. Recently, they fixed my microwave in no time after it broke down, and I was only without it for a short while. Their efficiency is truly commendable!

1 year ago

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Verified Customer

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Beverly

I had to use a service for the first time when my air conditioning stopped working. Normally, I prefer to fix things myself, but this situation was beyond my skills. The quick response was appreciated, but it was still an unusual experience for me.

1 year ago

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Verified Customer

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Rhonda

I had a fantastic experience with the service. They scheduled my appointment promptly, and the technician was friendly and efficient, fixing my dryer in no time. Overall, I felt very supported and appreciated throughout the process. Highly recommend!

1 year ago

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Verified Customer

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Ernestine

I had a great experience with their service. I handled everything online, and they were prompt in addressing my air conditioning issue. The technician arrived quickly, had the necessary part, and fixed it on the spot. I was very pleased with how efficiently they resolved my problem, especially during the hot Florida weather.

1 year ago

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Verified Customer

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Mary

I had a great experience with the service. The technician was very efficient and professional while checking my dryer, which wasn't heating. He ensured everything was in order and assured me that I could call for free follow-up service if needed. Highly recommend!

1 year ago

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Verified Customer

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Glenn

I had a great experience with their service. Appointments were scheduled promptly, and the staff was friendly and knowledgeable. I recently used my warranty for both my dryer and air conditioner, and each time, the technicians arrived quickly and resolved the issues efficiently. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Judy

I've been very satisfied with the service. Whenever I call, I don't have to wait long, and the response is excellent. Recently, I used the warranty on my washer due to a leak, and the technician not only fixed it but also educated me on how to prevent future issues. Overall, a great experience!

1 year ago

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Verified Customer

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Hope

I had a positive experience with the plumbers sent for our repairs. They were knowledgeable, worked diligently, and explained everything clearly. The only issue was needing to fix a hole in the wall they created to access the pipe, which I need to handle separately. Overall, great service from the team!

1 year ago

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Grace

I had a plumbing issue in my guest bathroom and used my warranty to get help. The response was quick, and they were very courteous and professional throughout the process. The team assigned to my case kept me informed before their arrival, and I was genuinely pleased with their service. I appreciate their sociable approach and efficiency!

1 year ago

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Richard

I had a great experience with the subcontractor. They were very responsive and fixed my appliance quickly without any issues. I received timely feedback and the technician arrived as scheduled. Overall, I'm very happy with the service and how smoothly everything went.

1 year ago

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Patricia

I had a great experience with customer support, as they were always accessible, making it easy to reach them. When my refrigerator needed service, they quickly offered me a selection of new models, handled the delivery and installation seamlessly, and even took away the old unit for a reasonable fee. I also appreciated their prompt service for my hot water heater warranty, with someone arriving within a day.

1 year ago

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Frank

I had a mixed experience. I didn’t have a clear reason for my initial inquiry, but after some time, they addressed my issue. I recently used their service again, and they are providing me with a new appliance. I'm just waiting for the check now. Overall, the support has been helpful.

1 year ago

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Amy

I had mixed experiences with customer support. While they were initially easy to contact and helpful regarding my washing machine repair, I faced delays and no follow-up after parts were ordered. It’s been frustrating not hearing back, especially during hurricane season. On the other hand, my refrigerator issue was addressed quicker, but it wasn't fully resolved. Overall, communication needs improvement.

1 year ago

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Steven

I had a plumbing issue that was resolved quickly, and my air conditioner broke down during a hot Florida evening. I submitted a claim online, and the next morning, a serviceman arrived promptly with the necessary part. The service was friendly and professional, making the experience very positive overall.

1 year ago

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Anonymously

I recently had an issue that required repair, and I was pleasantly surprised by how quickly the service team responded and resolved the problem. However, my experience with a recent air conditioning unit installation was less satisfying; I was told it was covered, but I ended up paying significantly out of pocket. Overall, while the service was prompt, the coverage claims were misleading.

1 year ago

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Verified Customer

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David

I had a great experience with Choice. They were excellent in addressing a refrigerator issue over the summer, and every time I've called them, they've successfully fixed the problem. Their service has consistently met my expectations, making them a reliable choice for appliance repairs.

1 year ago

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Linda

I had a great experience with customer service! They were always quick to answer my questions and set up same-day appointments. Recently, when my microwave broke, they responded promptly, got the part, and fixed it in no time. I've used my warranty a couple of times, and each time they were efficient and reliable. Highly recommend!

1 year ago

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Verified Customer

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Rise

I've been very pleased with the service provided. They are attentive to requests and offer great customer service. They helped cover expenses for my washing machine and significant roof repairs after a hurricane. I even signed my sister up because I trust their support. Overall, a reliable choice!

1 year ago

Choice Home Warranty Reviews