Choice Home Warranty: Read 46,198 User Reviews From Real Homeowners

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Verified Customer

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Cindy

The customer support team tried their best to assist me, but my air conditioning issue remains unresolved. After a brief fix, it stopped working again, and I didn't receive satisfactory answers when I reached out for help. I'm left without air conditioning and feeling frustrated.

1 year ago

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Verified Customer

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Coni

The service has been inconsistent; while some staff are capable, others fall short. I recently had to use my warranty for a refrigerator issue, and the replacement process took an unusually long time. Overall, my experience has been frustrating and disappointing.

1 year ago

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Verified Customer

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Debbie

Overall, my experience was smooth with clear communication. However, I faced issues with a denied claim for my air conditioner until a competent technician resolved it quickly. I also had a serious leak from my fridge, which I managed to contain until help arrived. Prompt service is essential, but I hope for more consistency in technician quality.

1 year ago

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Verified Customer

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Edith

I had limited interaction with customer support, and while it was fine, I can't provide detailed feedback. I'm not entirely comfortable answering these questions due to my lack of experience. However, they did repair my seat and address my bathtub issue, which I appreciated.

1 year ago

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Verified Customer

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Dale

I've had a great experience with their service. They are prompt and efficient, always resolving issues quickly. Sometimes it takes a bit to get a response, but once they do, they're on top of everything. Recently, they repaired my AC without any problems. Highly recommend!

1 year ago

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Verified Customer

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Daniel

I had mixed experiences with the service. One technician just looked at the issue and charged me without helping, which was frustrating. However, another technician promptly repaired my air conditioner the next day. Overall, the service quality varied significantly.

1 year ago

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Verified Customer

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Dawn

I had a great experience with the expedited services from this company. They responded quickly to my leak issue and resolved it efficiently. Last time, they even had the necessary parts on hand to fix my refrigerator right away. Highly recommend for prompt and effective service!

1 year ago

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Verified Customer

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David

I had a great experience with my dryer repair; the process was smooth, and the repairman did an excellent job. However, I faced some challenges when my water heater broke. Overall, while repairs can be difficult, the service for the dryer was top-notch!

1 year ago

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Verified Customer

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Harold

The customer support experience was minimal, but overall satisfactory. I had an issue with my stove top that required a reset, and I used the service to fix my dryer. However, I will need to reach out again as the dryer seems to be malfunctioning once more. Looking forward to a resolution.

1 year ago

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Verified Customer

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Debbie

I had mixed experiences with customer support. The last time I reached out, it was frustrating; the phone number provided didn’t work, and online help was hard to navigate. However, they did send a technician for a plumbing issue once, but he couldn’t assist. Overall, I hope for better service next time.

1 year ago

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Verified Customer

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Angel

I've had a great experience with their service. They are prompt in responding to my repair requests and have always sent knowledgeable technicians. Recently, I needed an electrician for my electrical box, and they handled it without any issues. Overall, I'm very satisfied with their professionalism and reliability.

1 year ago

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Verified Customer

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Bruce New Port Richey, FL

I had a great experience with the service. They were very accommodating and quick to resolve my issue. I appreciate their promptness and effectiveness, which made my transition smooth. Overall, I'm very happy with their support and would recommend them to others!

1 year ago

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Verified Customer

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Christopher

I had to rely on customer support recently, and they were quite helpful. I experienced an AC issue, and the technician was prompt and thorough, returning to address additional concerns. However, scheduling for a lock repair took longer than expected. Overall, I'm satisfied with the service provided.

1 year ago

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Verified Customer

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Anonymous

I had a quick response from the team, and the work was done well. However, I felt they could have provided more clarity on the breakdown of costs, as not all my questions were addressed. Overall, decent experience, but better communication on pricing would be appreciated.

1 year ago

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Verified Customer

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Anonymous

I had to reach out for customer support regarding plumbing issues, and they responded quickly by sending someone to repair it. I also utilized my warranty for a leaking sink, and the service was prompt. Overall, I'm satisfied with their support and responsiveness during these situations.

1 year ago

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Verified Customer

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Chris

The service response was timely when my AC broke down, and they sent someone quickly to address the issue. However, I often find myself handling repairs on my own, leaving me questioning the value of my monthly payment. Overall, while they did a good job this time, I wonder about the necessity of the warranty.

1 year ago

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Verified Customer

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Carolyn

I had a great experience! The contractor was efficient and very good at their job. They surprised me by covering something I didn't expect, and they fixed it quickly. Communication was excellent; they kept me informed about their arrival and the process. Overall, it was an easy and satisfying experience!

1 year ago

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Verified Customer

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Carolyn

I had mixed experiences with the service. A plumber came quickly for a sink issue but caused a leak, and the wait for a follow-up was far too long. On the other hand, the repair for my stove was handled swiftly. However, I've been waiting a long time for my refrigerator repair due to parts being on order. Overall, the service needs improvement.

1 year ago

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Verified Customer

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Anonymous Sun City West, AZ

The service was generally good, though I had difficulty reaching the technicians for updates. I also experienced issues with my hot water heater, but I can't recall the details. Overall, the experience was satisfactory despite these challenges.

1 year ago

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Verified Customer

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Bobby

I had a great experience with their service. They were always courteous and prompt in addressing my repair needs, from fixing my refrigerator's ice maker to replacing my broken hot water heater. The repairs were done quickly and reasonably priced. Overall, I highly recommend them for reliable home repairs!

1 year ago

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Verified Customer

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Anonymous

I had mixed experiences with the warranty service. While my claims for broken underground sprinkler systems were denied, the customer service was quick to respond and the work done was satisfactory. Overall, the process could improve, but the service team was efficient.

1 year ago

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Verified Customer

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Anthony

I had a mixed experience with the service. They were quick to respond to my claim, which I appreciated. However, my recent issues with appliances were frustrating. A technician misdiagnosed my air conditioning unit, and my dryer repair took weeks with unsatisfactory results. I hope future service is more reliable.

1 year ago

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Verified Customer

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Badar

I had a positive experience with customer support. They were accurate and responded quickly to my requests. I also had a plumbing issue that was resolved efficiently by a technician. Overall, I'm satisfied with the service provided and would recommend them for their prompt assistance.

1 year ago

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Verified Customer

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Anthony

I had mixed experiences with the service. While I was initially unhappy about a denied claim for my air conditioning, I was pleased with the smooth stove repair process. The technicians were commendable and handled the situations well. Overall, the quality of service has been good, though I still have lingering frustrations.

1 year ago

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Verified Customer

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Angela

I had a great experience with their quick response to my issue. They kept me informed and fixed my problem efficiently. However, I faced some challenges with my air conditioner service reimbursement due to a mistake on my part. Overall, the support was helpful, but I wish the reimbursement process was clearer for first-timers.

1 year ago

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Verified Customer

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Anonymous

I had a mixed experience. While they addressed my garage door issue promptly by replacing the opener, I felt there was a lack of clarity regarding what services were covered. I wished for a more detailed breakdown of what I was paying for. Overall, the service was effective, but communication could improve.

1 year ago

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Verified Customer

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Benadette

I had a great experience with the service. They responded quickly to my call about my air conditioner and had someone out to fix it in no time. The staff was very helpful, and the process was smooth and efficient. Overall, I'm very pleased with how everything was handled!

1 year ago

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Verified Customer

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Jimmy

1 year ago

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David

The coordination and service response was great. The washer did not cooperate with the process and the noise we heard would not repair during the service tech's time here to check it. We will try to record it if it happens again.

1 year ago

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Verified Customer

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Michael

After 20+ years with American Home Shield, I switched to CHOICE Home Warranty because it was half the monthly price and the reviews were great. Sooooo glad I did. Several repairs needed to be done with the air conditioner and each was approved and repaired in short order during a week of excessive heat warnings and 100+ temps. They were great!

1 year ago

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Verified Customer

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Tom

Relative to the A/C repair the service was very prompt and satisfactory. The tech was friendly and found the problem right away and fixed it. However we are having trouble with the ceiling fan replacement. The tech has been here 3 times and has not brought the right replacement yet. The warranty says that items will be repaired or replaced with like kind items. My ceiling fans are 52 or 54 inch brass fans with light fixtures and downrods. My home has 10 foot ceilings and the guy showed up with a white 42 inch flush mount fan. That's not going to work.

1 year ago

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Verified Customer

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Larry Biles

Choice home has been very good at providing quick response. You need to confirm the requirements of you contract and make sure you hold both technicians and Home warranty to their contract. Very happy with Choic Home Warranty.

1 year ago

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Verified Customer

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Wesley And Karen Mcdougal

The Eagle Heating and Air technician was very accommodating and and got us air very quickly in the 100 degree weather. I would highly recommend him. And thank you for being so quick to respond to our needs. I’m very happy with Choice so far. Thank you! Karen M.

1 year ago

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Verified Customer

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Valencia

The service pays for it self. I needed a new ice maker and the cost to have that repaired without coverage with Choice would be more than my annual contract cost. That was just for one maintenance repair. The peace of mind to have the coverage with Choice home warranty is priceless.

1 year ago

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Verified Customer

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Brenda Proulx

The issue of my ice maker was resolved with no problem. I had another issue with plumbing and couldn’t get the automated system to get me to the right person. So, I had to pay $300. To a plumber to have problem fixed. This was something that is covered. That I am not happy with .

1 year ago

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Verified Customer

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James

Choice was fine in dealing with them, however the plumber they referred us to could not get appointments in a timely manner, and they didn't fix issue on first visit. They had to return and then installed a damaged faucet. The tech shut our water off at the street which wasn't necessary. They had to return a 3rd time to replace damaged part on faucet. They didn't turn our water back on all the way so we had no pressure. I had to have a person come out, at my expense to discover and fix water pressure. They wouldn't replace same faucet and offered a cheap fix. I had to pay them 100.00 to use same faucet we had. Not really a good experience.

1 year ago

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Verified Customer

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William

I called the company at 10:45 pm about our a/c unit that burned a circuit board filling the condo with smoke and had the technician there the following day and fixed the problem right away. I have recommended this company to 3 friends who are going to sign up with them.

1 year ago

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Verified Customer

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Stacia Sackmaster

Recently Choice has changed their process…and now it’s even better. You can schedule an appointment with a service technician right when you file a claim online. It was seamless, fast and hassle free. Such a huge improvement. I am so thrilled with the improvement.

1 year ago Edited May 19, 2025

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Verified Customer

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Anthony Maggio

Up to May this year I was with one of home choices competitors. In July, I actually had to call in my AC was inop and they had a technician out in 24 hours and they diagnosed the issue order parts and had it up and running in a week. Granted it was a long hot week waiting on parts, but simplistic in getti g everything competed.

1 year ago

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Verified Customer

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Reilly Noreen

We had air conditioning issues. Choice Home Warranty uses Very Skilled professionals. That is the Most important consideration when your home needs service. Andres from Farenheit 1 came out. He is professional, communicates clearly, and knowledgeable. We like him so much, we are going to have him do our regular maintenance.

1 year ago

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Verified Customer

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Rahul Kamble

Fantastic service, I opened up a service request on Friday , it got assigned to the local technician on Sunday , the guy showed up on Monday morning 😊. He repaired our appliance in no time!! Loved the fast and responsive service!! Thank you!

1 year ago

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Verified Customer

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Clay Smith

Our call for a plumber was answered quickly and hassle free. The plumber was very professional and arrived when promised. The plumbing issues were addressed quickly and the plumber even cleaned his mess and left everything as was. I am extremely satisfied with choice home warranty and will recommend them to family and friends.

1 year ago

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Verified Customer

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Rod Weimer

Outstanding service! We had a washing machine and an AC issue. Both were fixed timely and the repairmen for each issue were quick, clean, and extremely polite. The AC issue was fixed the same day that it was reported. That is really appreciated in south FL.

1 year ago

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Verified Customer

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Michael

We had a problem with our circuit breakers. We aid to have someone come out (Baltimore Wiring.). Within a week we were still having issues with the breaker tripping. I called Baltimore Wiring several times to let them know it wasn’t working. They would not answer or reply back to me. I called CHW several times to ask for assistance with our electrical system. I was told they would contact Baltimore Wiring. To this date I have not heard from either company. The least they could have done was reimburse us for the $85.0 0 since the work was never done completely resolved. We had to pay out of pocket because we didn’t have lights in our bedroom.

1 year ago

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Verified Customer

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Judy

So far there is nothing I dislike about this company except these things you want me to write something about and then I have a hard time sending them. I did call your company and let them know that the guy that came out to fix my washing machine was very knowledgeable and did the job very quickly.

1 year ago

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Verified Customer

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Tunishia

I'm pretty new to Choice Home Warranty but so far I have no complaints. They came out to review my air conditioner and told me what needs to be done. Gave me a shot of freon and was on the way. I think they're pretty good and yes I would recommend them.

1 year ago

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Verified Customer

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John

After being informed my DW would be replaced, I was informed it would be up to 30 days to get the electronic gift card to use towards a new dishwasher. This is resulting in roughly two months w/o a dishwasher. The amount provided covers less than half the cost of a comparable model and does not include installation costs or removal costs of the broken dishwasher. I'm unhappy with the time this takes, and the method used to determine replacement value. Same thing happened a few years ago when my washing machine failed. I ended up paying over $400 out of pocket to get a "comparable model". I expected more when I paid for a six year "Ultimate Choice" package for coverage.

1 year ago

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Verified Customer

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Keith

I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. Thank you for your attention to this matter. I look forward to your resolution.

1 year ago

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Verified Customer

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HenHenK

I made two claims to repair a very old bathroom light/fan/heater combo. The fan and heater elements have not worked well since the repairs. I had an appliance professional look at the light combo, and he said that the entire light combo needs to be replaced with a new fixture. But CHW sent the same company to fix the same problem. If I make another claim to repair the light combo, will CHW send the same company again to make a temporary fix on a 66 year-old fixture? I have also made a claim on a step-in bathtub shower wand. However, the company said that they could not repair the wand. No resolution was made. So I had to pay the $75 copay and the shower wand was not repaired. In this case, I believe that a qualified plumbing company should have been dispatched or I should have received a refund for the copay that I paid the plumbing company.

1 year ago

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Verified Customer

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Tina Do

The customer service quickly scheduled the technician from manufacturer come to diagnosis and repair the freezer of my refrigerator. The technician is very good, quickly find the problem, order the part. Then, he come back to replace the part. My freezer is working fine now. Thank you!

1 year ago

Choice Home Warranty Reviews