Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Rita

I've had ongoing issues with my air conditioner that remain unresolved. Despite multiple visits from different technicians, the problem persists, and I feel like I'm stuck in a loop of tests without any real solutions. The insurance coverage has been disappointing, often denying claims for necessary repairs. Overall, I'm very unhappy with the service and support.

1 year ago

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Verified Customer

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Dixie Yarbrough

I am glad they let me find someone that could work on this quickly. The company I called were quick and very professional. I understand I will be reimbursed and that's okay. When I called the representative was very helpful and knew what I should expect. I would recommend this company.

1 year ago

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Verified Customer

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Nsharin ricketts

I liked the fee and communication from start to finish. If I had to list a dislike it's that there isn't a list of reputable companies they can use to ensure that an appointment is scheduled as soon as possible. The one company wasn't able to come out for a few days so we are forced to leave our house and find accomodations until a technician could come out.

1 year ago

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Verified Customer

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Tom

They get the right servicemen in to do the job, but sometimes the schedule for them to arrive is longer than I want or need. And sometimes, after waiting hours for them to arrive, they don't show up, and don't give me much advanced notice. Then I have to wait to be rescheduled, sometimes days later.

1 year ago

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Verified Customer

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Harsha

I own a couple of rental properties, and most have this "Choice Home Warranty." It's peace of mind. I have never had a problem with the CHW. They are always on time and do the work well. I have no complaints, and I recommend the service. If you own a house, you better consider having some warranty.

1 year ago

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Verified Customer

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Sherry

What I liked about Choice warranty was all I had to do was call the number and they scheduled a company to come out and work on my unit. Then the rest was up to the company. And the company that they recommended was great. It turned out to be Sears which gave me a piece of mind.

1 year ago

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Verified Customer

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Kirk Utzinger

Excelente customer service from initial call to scheduling to completed work! Our family has utilized Choice 4 times with amazing results. We are likely to extend the warranty for an additional year as a result of our wonderful experience!

1 year ago

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Verified Customer

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Lillian

Lady came to fix why ice was in the bottom of My freezer. She took out the back of the freezer panel and found it. There was a part that was plugged so that water could not come out she fixed it put it back together and was very neat in her work.

1 year ago

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Verified Customer

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Robert

have attempted to get my stove repaired several times and paid the 85dollar service fee only to be told nothing was wrong the technician told me that my family was very lucky nothing happened is it possible that I can be made hold for the money I spent

1 year ago

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Verified Customer

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Linda Fillippo

Response was prompt and repair man worked very hard to try to fix my washing machine. I was disappointed, however, that you offered a credit to Lowes that would take 30 days to get. Credit was smaller than expected; however, my washing machine was about 10 years old, so I understand that. I love Lowes, but I found a washing machine for less at a different store. I had to spend $1000 and will have to wait to receive the credit for Lowe’s and then spend it on something else when I could’ve used the help to purchase the washing machine. Thanks for asking.

1 year ago

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Verified Customer

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Jeanne Miller

The service providers were good, the issue I had was with the Sales Team. They consistently told me that monthly billing was not possible, I could only pay the total in one payment or it could be broken into 3 consecutive payments, and both options were a struggle for me for the 3 years I was with them. But! This year when I told them I would not renew, monthly billing was suddenly possible! Also, I was bombarded by phone calls, emails and texts, daily, for the last 2 months of service, in their attempt to keep me as a customer. To top everything off, I was finally sent an email stating that my account would go into an automatic month-to-month payment system! What nerve! The Customer Service Team was pretty good, overall, the Sales Team was very abrupt, bordering on rude.

1 year ago

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Verified Customer

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UncleAL

...had a problem with leaking toilet; they sent a guy from Fiore Plumbing...showed up way late....he did not have proper part and told me what he did should work. Well, toilet leaking again, I called plumber back and sent him photos as he requested...he said he would call back in 15 minutes...never heard from him again...now I have to spend another deductible to get it fixed properly...I do not blame Choice, since the plumber screwed up...now I must get a different plumber.

1 year ago

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Verified Customer

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Robert

I have only had one episode this far and it was well handled by the rep we spoke to. The contractor was here on time and made the repair and was courteous and found the problem and repaired it and was finished in no time.Great service from all concerned.

1 year ago

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Verified Customer

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Coni

I called when my air conditioner stopped working. They answered the phone on the call, scheduled the repair before I got off the phone, and the service person came the next day! I have never had that quick of a response from any other company!

1 year ago

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Verified Customer

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Dianne

My service was great. The work was done without delay. (the Next day) My service technician was very knowlegable .He got things working very quickly He was a very nice person and I would request to have him back should the need arise again.

1 year ago

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Verified Customer

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Carmen

I didn't like the fact that when I have a claim, it takes up to 72 hrs to get assigned to a technician. Also, these technicians are only approved to do the work if it is less than a dollar amount. If it is over that amount, they have to call in seeking approval. My first claim was for an appliance and it was deemed that the part was too expensive and that they would just give me a gift certificate for a certain value to apply to the replacement instead of covering the replacement 100% which is what I was led to believe that a home warranty was to cover. This is not the case. There is also a "service" fee that you pay each time which basically equates to the technician fee you would normally pay for a technician to come out to your home. So with this, I am not seeing the value in a home warranty unless it is for minor issues.

1 year ago

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Verified Customer

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Trice

I like the price of choice warranty, but not the service. My service calls are answered promptly, icemaker wasn't covered, because it wasn't a wear and tear situation (understandable). Next issue leak from the shower into the bathroom closet, plumber arrives access the problem , then was abominate for the $75 up front. Then proceeds to say he has to get approval from the Choice Warranty to fix the leak. In which the approval came at 7:30 that night, with the leak not being fixed until 7 days later (More Problems, More Damage). I will be returning to my previous warranty company once this contract is up. I did have these issues

1 year ago

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Verified Customer

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Susan

I had a great experience with the service! They are always quick to respond to my questions and provide speedy assistance. Recently, they fixed my microwave in no time after it broke down, and I was only without it for a short while. Their efficiency is truly commendable!

1 year ago

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Verified Customer

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Beverly

I had to use a service for the first time when my air conditioning stopped working. Normally, I prefer to fix things myself, but this situation was beyond my skills. The quick response was appreciated, but it was still an unusual experience for me.

1 year ago

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Verified Customer

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Judy

I've been very satisfied with the service. Whenever I call, I don't have to wait long, and the response is excellent. Recently, I used the warranty on my washer due to a leak, and the technician not only fixed it but also educated me on how to prevent future issues. Overall, a great experience!

1 year ago

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Verified Customer

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Marie

I’ve had a positive experience with customer support; they respond quickly and are very helpful. Recently, I used the warranty for my washer, which was leaking. The technician educated me on a simple fix, and I haven’t had issues since. As a new customer, I hope they prioritize quality equipment; otherwise, I might reconsider.

1 year ago

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Verified Customer

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Patricia

I had a great experience with the service! They promptly addressed my microwave issue, fixing it quickly and efficiently. I also had a breaker replaced, and the technicians did exactly what they promised. Overall, I was very satisfied with their responsiveness and expertise!

1 year ago

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Verified Customer

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Linda

I've always had a positive experience with my appliance warranty service. They respond quickly to issues and have replaced my washer when it couldn't be fixed. They also offered financial assistance for a new refrigerator when parts were unavailable. I appreciate their reliability, though I believe there's always room for improvement.

1 year ago

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Verified Customer

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Ernesto

I had mixed experiences with the service. Initially, the response was quick, but there was a significant delay for a garage door issue. After a long wait, the technician finally replaced the opener. However, a recent request went smoothly with prompt feedback and efficient service. Overall, the responsiveness varies.

1 year ago

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Verified Customer

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Mary

I had a great experience with the service. The technician was very efficient and professional while checking my dryer, which wasn't heating. He ensured everything was in order and assured me that I could call for free follow-up service if needed. Highly recommend!

1 year ago

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Verified Customer

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Glenn

I had a great experience with their service. Appointments were scheduled promptly, and the staff was friendly and knowledgeable. I recently used my warranty for both my dryer and air conditioner, and each time, the technicians arrived quickly and resolved the issues efficiently. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Grace

I had a plumbing issue in my guest bathroom and used my warranty to get help. The response was quick, and they were very courteous and professional throughout the process. The team assigned to my case kept me informed before their arrival, and I was genuinely pleased with their service. I appreciate their sociable approach and efficiency!

1 year ago

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Verified Customer

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Hope

I had a positive experience with the plumbers sent for our repairs. They were knowledgeable, worked diligently, and explained everything clearly. The only issue was needing to fix a hole in the wall they created to access the pipe, which I need to handle separately. Overall, great service from the team!

1 year ago

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Verified Customer

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Ernestine

I had a great experience with their service. I handled everything online, and they were prompt in addressing my air conditioning issue. The technician arrived quickly, had the necessary part, and fixed it on the spot. I was very pleased with how efficiently they resolved my problem, especially during the hot Florida weather.

1 year ago

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Verified Customer

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Rhonda

I had a fantastic experience with the service. They scheduled my appointment promptly, and the technician was friendly and efficient, fixing my dryer in no time. Overall, I felt very supported and appreciated throughout the process. Highly recommend!

1 year ago

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Verified Customer

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Rise

I've been very pleased with the service provided. They are attentive to requests and offer great customer service. They helped cover expenses for my washing machine and significant roof repairs after a hurricane. I even signed my sister up because I trust their support. Overall, a reliable choice!

1 year ago

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Verified Customer

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Steven

I had a plumbing issue that was resolved quickly, and my air conditioner broke down during a hot Florida evening. I submitted a claim online, and the next morning, a serviceman arrived promptly with the necessary part. The service was friendly and professional, making the experience very positive overall.

1 year ago

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Verified Customer

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Anonymously

I recently had an issue that required repair, and I was pleasantly surprised by how quickly the service team responded and resolved the problem. However, my experience with a recent air conditioning unit installation was less satisfying; I was told it was covered, but I ended up paying significantly out of pocket. Overall, while the service was prompt, the coverage claims were misleading.

1 year ago

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Verified Customer

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Patricia

I had a great experience with customer support, as they were always accessible, making it easy to reach them. When my refrigerator needed service, they quickly offered me a selection of new models, handled the delivery and installation seamlessly, and even took away the old unit for a reasonable fee. I also appreciated their prompt service for my hot water heater warranty, with someone arriving within a day.

1 year ago

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Verified Customer

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Amy

I had mixed experiences with customer support. While they were initially easy to contact and helpful regarding my washing machine repair, I faced delays and no follow-up after parts were ordered. It’s been frustrating not hearing back, especially during hurricane season. On the other hand, my refrigerator issue was addressed quicker, but it wasn't fully resolved. Overall, communication needs improvement.

1 year ago

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Verified Customer

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Randy

I had a positive experience with the service, as they performed well despite taking some time to respond. I had to use my warranty for a broken water heater, but they handled it excellently. My experience with a refrigerator issue was also very satisfactory. Overall, I'm pleased with their support.

1 year ago

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Verified Customer

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Randy

I've had a good experience with their service. Each time I've encountered an issue, they've promptly fixed it, showing their commitment to resolving problems. I appreciate that they respond quickly and effectively, making me feel confident in their support.

1 year ago

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Verified Customer

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Frank

I had a mixed experience. I didn’t have a clear reason for my initial inquiry, but after some time, they addressed my issue. I recently used their service again, and they are providing me with a new appliance. I'm just waiting for the check now. Overall, the support has been helpful.

1 year ago

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Verified Customer

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Linda

I had a great experience with customer service! They were always quick to answer my questions and set up same-day appointments. Recently, when my microwave broke, they responded promptly, got the part, and fixed it in no time. I've used my warranty a couple of times, and each time they were efficient and reliable. Highly recommend!

1 year ago

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Verified Customer

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Richard

I had a great experience with the subcontractor. They were very responsive and fixed my appliance quickly without any issues. I received timely feedback and the technician arrived as scheduled. Overall, I'm very happy with the service and how smoothly everything went.

1 year ago

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Verified Customer

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David

I had a great experience with Choice. They were excellent in addressing a refrigerator issue over the summer, and every time I've called them, they've successfully fixed the problem. Their service has consistently met my expectations, making them a reliable choice for appliance repairs.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with customer service. They responded quickly when I called on a Friday, and the technician was out the next day. When my air conditioner broke, they promptly sent someone to fix it. They even covered the cost of a new pool motor under my membership. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Eric

I recently started using this service and so far, my experience has been fantastic! I had an issue with a backed-up toilet a few weeks ago, and they handled it wonderfully. I'm really impressed with the support I've received during my first claim. Highly recommend!

1 year ago

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Verified Customer

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Gary

I had a great experience with Choice when my air conditioning broke down. I called them late in the day, and by the next morning, they had someone scheduled to fix the issue. Their quick response helped me get back up and running in no time. Highly recommend their service!

1 year ago

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Verified Customer

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Kazimierz

I had a great experience with Choice Home Warranty. Their service was prompt and attentive when I had an issue with my heating and air conditioning unit. They quickly sent someone to assess the problem, which turned out to be simple. Without their help, I might have faced bigger issues. Highly recommend!

1 year ago

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Verified Customer

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Terry

I've had a great experience with their customer service. Whenever I call, they are very responsive and work quickly to resolve issues. Recently, my property's AC had a problem, and they arranged for repairs almost instantly, which I greatly appreciated. Overall, I'm very happy with their service!

1 year ago

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Verified Customer

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Joyce

I've had great experiences with customer service. They respond quickly and are attentive to requests. When I needed warranty service for my air conditioner, they replaced the part promptly. They also helped with costs for my washing machine and roof repairs after a hurricane. Overall, I've been very pleased with their support!

1 year ago

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Verified Customer

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Teresa

I had a great experience with their service. They were professional and responsive, fixing my noisy microwave within half an hour. Additionally, they promptly addressed issues with my dishwasher and garbage disposal. I appreciate their quick and effective solutions!

1 year ago

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Verified Customer

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Barbara

I've always had prompt service when requesting help, with knowledgeable vendors addressing my appliance issues effectively. They replaced my washer when parts were unavailable and provided money towards a new refrigerator when repairs weren't possible. Overall, I've been very satisfied with the warranty support!

1 year ago

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Verified Customer

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Vernon

I had a great experience with the service. The representative was knowledgeable and professional, doing a wonderful job fixing my issue. It was my first time using Choice, and I felt well taken care of. Overall, I was very satisfied with the support I received.

1 year ago

Choice Home Warranty Reviews