Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Darlene Brown Dallas, TX

Choice Home Warranty is a very inviting company. The technician are patient and easy to talk to. They are quick to resolve your problem. The turn around time from reporting your claim to getting someone out to fix your problem is extremely fast

2 years ago Edited January 10, 2024

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Kathy cleek Norfolk, VA

Have used services twice. Each time the scheduling was easy. Representatives were helpful. The technicians showed up on time and were able to make repairs and replace necessary equipment. I am very satisfied with choice home warranty. Definitely will recommend to family and friends

2 years ago

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Jerry Henderson, NV

When the dishwasher wasn't working, they replaced it within a matter of days. They fulfilled everything we expected professionally and in a timely manner. We've had a couple of issues they last couple of year and they were resolved quickly and professionally by Choice.

2 years ago

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Nancy Batavia, IL

Definitely recommend them. I am very satisfied. They were prompt responding to my claim. They came out the next day. The man was very knowledgeable. He explained everything to me. I became a more informed customer. It was well worth the service. He did an excellent job.

2 years ago

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Anonymous

Very professional! His service was exceptional. He explained what he was doing and why each step of the way. He also enlightened me about the monthly maintenance needed for the garbage disposal and shared some other very helpful info.

2 years ago Edited January 10, 2024

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Verified Customer

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Beverley Pompano Beach, FL

I used my warranty to fix my stove and they came up and they did a very good job at it showing us what went wrong and they fixed what needed fixing and everything was working correctly. Because when I call I got my question answered. They do whatever they have to do.

2 years ago

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Verified Customer

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Karam Westmont, IL

I'm happy with the service is very, very good. Well I used that just a while ago I had an issue with my garage door and actually they have replaced the whole thing so it was very, I would say that very good service and very quick service from choice warranty.

2 years ago

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Verified Customer

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Ana Albuquerque, NM

It's nice to not have to worry about things breaking and not knowing what company to trust to come fix it because choice warranty sends good people. Just two weeks ago my microwave door couldn't close and they came out and they sent someone out to come and fix it. They have always replaced any of the appliances with issues with the house.

2 years ago

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Verified Customer

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Debbie Etoile, TX

Just so far they've been great at anything I've called about. The Sears repair guys that come out were great. My refrigerator was acting up, water dispenser not working and they got somebody out within a day. They have been responsive and quick and I have had no problems dealing with them.

2 years ago

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Verified Customer

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Don Winston-Salem, NC

We had a problem with the microwave, we placed the claim and someone was here within about three hours to fix it. They took them about 30 minutes maybe to fix it and they're on their way, excellent service. Very quick support and no issues at all. Quality of service speed of service and pricing was great

2 years ago

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Verified Customer

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Paulos

The service people come here one of the best people's. I have some issues at the house, I have a washing machine problem address a dryer problem and they immediately they called to help me and they sent me someone very quick and you know that that problem is solved.

2 years ago

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Verified Customer

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JoemarZ_0316Ort Beatty, NV

We were very satisfied and the serviceman was excellent. We used it twice up in Wisconsin and we were satisfied, and we use them in Nevada and they were out the next day and he replaced our garbage disposal and was very very nice gentleman.

2 years ago

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Verified Customer

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Jasmine / Odell Hampton, VA

My water heater broke over the holiday weekend and they were open and gave me a good price. There was quick turnaround when I needed service. Also my stove quit working approaching Thanksgiving and they got it taken care of. The technician was very polite and got things done quickly. I was very pleased.

2 years ago

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Verified Customer

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Joseph And Constance Henderson, NV

We've had a number of recent incidents and the response has been quick and efficient. Just yesterday the garbage disposal was leaking and this morning, we had a response and someone was out by nine in the morning. By eleven thirty is was replaced and everything was put back in order.

2 years ago

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Verified Customer

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Cherrine Lehigh Acres, FL

Overall they are exceptional. It is quality service. They stick to their word. They delivered what I signed up for. The technicians are very efficient and friendly and clean. They replaced my garbage disposal with no additional cost. I would recommend them to anyone.

2 years ago

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Verified Customer

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Jerry And Gail Appleton, WI

Seemed like a good idea. They could work harder. I ended up getting a new furnace and they couldn't do anything for me because too much time had passed before I thought about the coverage. My husband had just passed and I wasn't straight in the head. It was an unusual situation and there was no sympathy. When they do help me, the response time is quick and the repairs are done correctly. We just don't always read the fine print so we didn't notice it didn't cover small things like the ice maker.

2 years ago

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Verified Customer

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Eria Round Rock, TX

I renewed with them four years ago but since I have been with them for a while I might not renew the expired license because my Samsung fridge isn't covered. I really love their customer service. Their website is interactive. It is the best deal.

2 years ago

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Verified Customer

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Anonymous Baltimore, MD

The rate is great. So far the service is good. They are quick to respond when you call them. The rep made sure to contact me to let me know exactly what is wrong and that it is fixable. The service was quick and efficient and now everything is working correctly. The fixed my hot water heated when it flooded my basement no problem.

2 years ago

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Verified Customer

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Udaya Fort Lauderdale, FL

I'm a happy customer. I have spoken with customer service a couple of times and they have been prompt and good at answering questions. The technician was good. He came as quickly as possible. I tried to call some people when my garage door spring broke but they didn't have appointments but Choice was able to get everything taken care of.

2 years ago

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Verified Customer

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Mike North Fort Myers, FL

I split my time between Florida and New Hampshire. I have a Florida policy with someone else and Choice was appealing because I could move it to be two locations. Immediately came out and solved my issue with garbage disposal. It was not repairable so they replaced it. It is working the way I expected.

2 years ago

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Verified Customer

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Frances Reisterstown, MD

The company stands behind their product. All my questions were answered and there is follow up. A couple of weeks ago I had someone check out my water heater, it ended up not being the water heated but something else but I got my insurance company to cover it.

2 years ago

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Verified Customer

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Sheena Little Elm, TX

Their support team is extremely responsive. When the heat system went out in the house, we called them for help and they were able to get the case assigned quickly. The only problem is they were not able to get someone here on the weekend. Outside of that everything was pretty smooth and quick. It is a very good value.

2 years ago

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Verified Customer

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Steven & Shawna Sherwood, AR

Every time I've turned in a claim, it has been dealt with in a professional and expedient manner. It took to two days to get a technician here for my most recent experience. They have worked with my schedule. I am a nurse. I would recommend them to anyone.

2 years ago

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Verified Customer

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Sheron Pearland, TX

They have the best rate. I've been pretty satisfied with everyone who has showed up. My last call, it was a wonderful young man. He had my problem fixed in 5 minutes and was gone. I like that when I call, I get a real person. I was not happy that the price went from 45 to 65 to 85 dollars.

2 years ago

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Verified Customer

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Marshall Centerville, GA

Professional people come out. They are very thorough and informative no matter what the problem is. I had another warranty company for about nine years and they were slow and not professional. Choice is the thing happening right now. They are better rated. They come out in 24 to 48 hours, diagnose the problem and get it fixed.

2 years ago

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Verified Customer

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Cory And Nasly Houston, TX

I don't have to wait a long time to get service. When I call I also don't have to wait on hold for long. The people that come fix the items are professional. My processor was replaced okay. Choice was very responsive. They came to fix it the next day.

2 years ago

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Verified Customer

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Anonymous Tampa, FL

More than exceeds what it takes. I am very happy. They schedule properly and on time. It gets the job done. So far it has been good. I've had a couple of issues with the air conditioning and I thought it wouldn't be covered but I am glad I called.

2 years ago

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Verified Customer

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Richard Hensley Wilmington, DE

I had a repairman come to the house not through Choice and was charged $275.00 for a 10 minute job. after joining Choice, I had a Choice repairman come to fix a ceiling fan and it cost $65.00. My house is over 50 years old and there will probably be more repairs coming up all for $65.00

2 years ago

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Verified Customer

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Sonia Shanahan Woodstock, GA

Choice Home Warranty is the best that I have seen. My representative Keri S is so caring and supportive! I have been in real estate for 21 years and tried multiple companies and Choice is the one I chose for my personal residence. I had to file a claim and it was super easy and the service was quick. They also have a high level of integrity!

2 years ago

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Verified Customer

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Ricardo Pizarro Beaumont, TX

They have representatives that do answers your phones calls when you have anything wrong in your home that apply to the insurance and also you get quick answer to you problem and the Technician that they send are very qualified to do the job.

2 years ago

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Verified Customer

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Martha Love Grants Pass, OR

I was apprehensive at first, thought I was going to have to jump through hoops to get my money back I had to pay up front. Then I promptly recieved my reimbursement in the mail! Very pleasantly surprised! Very happy with the complete transaction? Thank you!

2 years ago

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Martin Gurrola Houston, TX

August 18 I requested a tech they sent me someone from Century appliance he did not fix my refrigerator correctly my attempts to call him back at his request whenever he left fell on deaf ears he would not return my calls he would not return my text at that point I requested a different company to come out although it took a while The job was completed the second company that came out Bealls appliance Was awesome he completed the job and to this day my refrigerator is running as it should

2 years ago

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Verified Customer

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Vernessa Pinckney-Harris Philadelphia, PA

They are good at what they do. They came out and they work in my bathroom The toilet was clogged unclogged it told me what to do. Then they came out and did work on my kitchen sink it was the weekend I thought it was the pipes but it turned out to be the Fossett needed a new faucet and they supplied it😇

2 years ago

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Verified Customer

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Yolanda Gwathmey Morrow, GA

i have submitted 2 claims with them and on both occasions the customer service has been excellent, the vendor was courteous and professional, the caseworker assigned to my appeal was very helpful and all my appts have been prompt.

2 years ago

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Verified Customer

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David Wilson Port Charlotte, FL

The price is lower than other companies offering similar plans but my experience has always exceeded my expectation in quickly providing top notch technicians who arried as sccheduled and fixed my issues quickly and always to my expectations. I highly recommand Choice Home Warranty. David Wilson

2 years ago

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RobinsonDixon Hephzibah, GA

It's hard to speak with a live representative. If after multiple calls, you finally get someone, they are of little help. My yearly rate is too high to have to deal with foolishness when I need help. Furthermore, your subcontractors need better communication skills. As a business, if you can't deliver on time or target due to no fault of your own (I.e. waiting on another party for parts), then communicate that with the client. I understand that due to current circumstances that delays are inevitable but if I have an open work request, I don't think I am asking too much when I call for a status check. I have things going on as well so my inquiries are my way of trying to deconflict schedules. Other than this, I've had a great experience with one of your contractors (Weave Electrics). They are proficient, professional and just a nice group of people.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

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Verified Customer

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Elle Houston, TX

Bought a house, shortly after moving in had several repairs needed - appliances, plumbing, etc. Contacted CHW and had calls from repair people the same day. The workmen were amazingly responsive, fast, thorough, qualified and pleasant. I'm thrilled to say that we have a multi-year contract with Choice Home Warranty! - which WILL BE renewed!

2 years ago

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Todd Berliner San Carlos, CA

The coverage is solid in my opinion, but it is the support staff that really makes me happy with Choice Home Warranty. Even when the answer isn't what I'd like, the staff is able to convince me they've done their best to help me and that the decisions reached are fair.

2 years ago Edited January 10, 2024

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Verified Customer

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Kevin Moersch Pierce, CO

I'm very happy with THE CHW program; however, I am disappointed in the service subcontractors selected by CHW. I have had two issues referred to A/E -Sear's Appliance Service. Their service windows are excessively long (typically 8 hours) and they continue to extend this interval with no notice. And their techs NEVER call before or at the time of arrival. We have an 80 acre property and they leave upon arrival indicating we are not home, when we are.

2 years ago

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Verified Customer

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Jimmy Manucy Queen Creek, AZ

Great company you really get what you pay for when you become a member of Choice Home Warranty. They have a great list of contractors that are always professional and work around your schedule. I have filed a few claims and the problem is fixed or diagnosed within 24 hours.

2 years ago

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Verified Customer

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Anthony Washington, DC

I would highly recommend Choice Home Warranty to people looking for a warranty company. In my experience it is an excellent company. They handled my hot water heater great. The service is excellent. The contactors are excellent. As a customer I hope they keep up the great work.

2 years ago

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Tom Port Charlotte, FL

This is our second loop with Choice. Customer service is pretty good though there are times when things got messed up, where we thought we had an appointment and it turned out we didn’t. I was very pleased with them when the AC went out but the next time it happened we had to wait a couple of days in 90 degree heat for them to come out but in the end they did come and fix the problem for us. Everyone they have sent has been really awesome. We have been lucky. We have been satisfied with the results.

2 years ago

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Alicia Brooksville, FL

Everything I need insured, they insure. It might take a few days for them to show up, but they do show up and take care of everything. Whether I call or go online, they help me all the way. Both my dryer and washer have been fixed. They also took care of a problem with my toilet. I think it is very good.

2 years ago

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Martha Cordero Durham, NC

I was with American Home Shield for about five years and their prices kept going up. I got a good deal with Choice Home Warranty. They were there when I called. Someone was here the next day. The technician was excellent. He wore a mask. I have no complaints. I am very satisfied.

2 years ago

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Verified Customer

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Rashid Gaithersburg, MD

Every time I call, there are no issues with customer service. They sent a technician out right away within 2 days for the fridge. I am waiting for a part but other than that it has been okay. They are prompt and efficient. They solve problems correctly.

2 years ago

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Gloria Gilbert, AZ

The last time I used the warranty was several weeks ago. I called on a Sunday and I couldn't get a service person till Thursday. I was a little upset about that. The outcome was good, he was able to repair it right away. He knew what he was doing and he had the parts with him to fix it. My last experience was a very good one. He repaired it and I was happy.

2 years ago

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Victoria Orange, NJ

When the guys came over to do the repair, they were here the day after my call which is good, but they didn't come with an identification nor were they wearing a uniform. I wasn't going to let the man in if my son wasn't here with me. My washer did not spin the clothes, it didn't spin the correct way so I had to redo everything all over again but now I don't have that problem, it was fixed. The guys were good, they were good guys after letting them in here they spoke with my son and everything. The repairman did what they had to do and got out.

2 years ago

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Helen Bradfute O'fallon, IL

The the gentleman that came was very very pleasant. He did his exploratory diagnostic part of the plan very well and he said they'd let me know what was going on. The person now what I've been dealing with a very nice. I realize getting the repair part is likely part of the supply change issues, but I haven't heard any updates on anything on the two appliances that are still pending to repair. The timing number one when I first signed up over just about a year ago I asked to be given the information on how to to turn in a claim I got absolutely nothing It wasn't until we got close to the renewal time that I clicked on the thing to find out that the new rates would be and there was a little box that said claims so I hit on that and I explained what was going on and then within a short time I had a repairman come in to look at two Industry appliances that gone over the previous you know time and since then I I haven't had any response other than that first. I haven't they given any choices so want they said they would repair it they haven't and I've got a full year yes to have it repaired but I'd like it repaired before Christmas.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 17th, 2021

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Mohamed Falls Church, VA

It easy service, prompt service. I just contacted them, I filed a claim a couple of days ago about our ice maker and I think I have an appointment. Someone came for the past two claims. The claim was taken care of promptly and I was overall satisfied with the service.

2 years ago

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Anonymous Bossier City, LA

Exceptional service. They come true with what they say they'll do. My refrigerator ice tray broke and could not use it, would not function so they sent a repairman. It was a G.E. refrigerator and they replaced that component and I had no problems after that. They handled that first request well, the company they sent was exceptional.

2 years ago

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