Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Ken Omaha, Nebraska

I put in a wok order for my air conditioning. It took 10 days to get a response. My wife and I paid good money up front for this service. I would cancel in a heart beat If could a real person to talk to. K paid good money for your service

3 months ago

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Jerry/Africa Phoenix, Arizona

The company told us the worker was coming one day and the worker told us he was coming another day, it seems to be a lack of communication between the worker and the company

3 months ago

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Shirley Phoenix, Arizona

Disappointed that the ceiling fan wasn't replaced at no cost to me. I don't recall that I would have to cover the cost of a new fan.

3 months ago

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Jeffrey Dallas, Texas

This warranty is terrible they’ve basically denied 70 percent or more of our claims. I would go with any other warranty company. As soon as our last claim is finished we are going to cancel and go with a different company.

3 months ago

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Michelle Edgewood, Maryland

Very disappointed in the AC/HEAT PUMpP coverage. They denied my claim and said the deteriation took longer than I had my policy. What a shame....... I had to spend 10 k on a new Unit. Save your money. Do not buy this plan for a Heat Pump!! Not AMAZING

3 months ago

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Nance Holmes Garland, Texas

I don’t like the 65.00 hold that was placed on my credit card until the claim was assigned to a company,

3 months ago

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MorrisandSandra Van Nuys, California

Was very unhappy with my other home warranty company so I wanted to try Choice because I had heard it was a better company

3 months ago

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Denise Tampa, Florida

They have yet to pay a claim as they should. There are always reasons why things are not covered. I will not renew nor would I recommend them. Also, the companies that respond to accept the work are NOT good. The excellent companies do not accept the jobs because they know how Choice handles the claims. Stay away from Choice!

3 months ago

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Cornelio Round Rock, Texas

CHW is not good company to deal with. They don’t honor claims that are exceeded their budget when it’s clearly stated in black and white in the policy that are fully covered. I been informed by other consumers that CHW is a scam company and majority of the time they don’t honor claims in accordance to the existing policy.

3 months ago

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Lucy Louisville, Kentucky

they were fast to get some one out to work on my washer they gave me a choice to fix it or replace iy

3 months ago

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Marilyn Atlanta, Georgia

I have had good experiences with them in the past and recently they were able to promptly repair my stove burners The service is quick and reliable

3 months ago

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Teresa Bedford, Texas

Choice doesn’t help me find a company for my AC. They set an appointment and then the company Choice referred cancels on me. This is the second time this has happened. My AC is still out of service . With this Texas weather it is unbearable.

3 months ago

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Bruce Butte, Montana

20 plus day's i waited for you to move on my recent claim, no communication from you whatsoever. when i called in, got bounced to call center in india, could not understand a word they were saying, and they had nothing but excuse's. horrible company to deal with, no care or concern for me as a customer

3 months ago

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Juno Westland, Michigan

The time it takes to get somebody out to fix something is horrible. The will repair it or replace it is a scam. They barely gave me 30% to replace the stove. They are simply horrible! The AI receptionist are also horrible and take things down wrong. I will never recommend them.

3 months ago

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Mark Atlanta, Georgia

Magnificently, beautiful job. was very timely was very professional. I would definitely consider referring to Family.

3 months ago

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Harold Austin, Texas

CHW hire a professional that came into my home and did a great job in repairing my dishwasher. AWESOME

3 months ago

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Lisa Windermere, Florida

I have had issues with getting my refrigerator repaired or replaced since April. It was finally decided that it needed to be replaced. It has been two weeks and I have not heard anything from the company about when the replacement voucher would be rewarded. The turn around time for an appliance replacement is too long !

3 months ago

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Marilyn Whites Creek, Tennessee

Fast service, reasonable prices. I feel like I have someone on my side when it comes to keeping my appliances running at their top performance level.

3 months ago

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Cheryl Boulder Creek, California

Took over two weeks to get to use my washer again. Repair company too far away. Technician was polite and knowledgeable and did a good job.

3 months ago Edited August 11, 2026

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Salvatore Palm Coast, Florida

Because my husband did the research and the gentleman he spoke to Brett from choice warranty came to an agreement for a 5yr plan...

3 months ago

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Barbara Atlanta, Georgia

Response time as had been told was on time, very professional and complete d work in a timely manner. Thank you

3 months ago

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Karl Schroeder Monrovia, California

I wish I had looked into the effort that your repair people do. It would.appear.that your contractors can't move appliances for repairs. The homeowner would have to move or hire an additional movers for repairs.

3 months ago

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Gloria Rooks Miami, Florida

customer service schedule the appointment quickly TEC did a great job and was very friendly and on time

3 months ago

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Learthur Houston, Texas

I thought you were good at getting things done. My microwave been down 3 weeks and it’s still not working. The company that’s responsible say a part isn’t back yet. I really think I made a mistake mistake choosing your company.

3 months ago

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Joan Savannah, Tennessee

Staff at Choice was great. Technician refused to talk to me about what was going on. He would call tenant but not me. This was EXTREMELY stressful as I live 100 miles away.

3 months ago

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BARRY DEHAVEN Reston, Virginia

Prompt and courteous response to our request for help with our plumbing problem.. Natasha was great!!

3 months ago

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Pat Roberts Bakersfield, California

Quick and courteous response for service request and excellent follow up net day advising of appointment time.

3 months ago

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Billy Mitchell Frankston, Texas

I recently had to replace my garage door opener The contract said it was covered but it only paid $175 and i had to pay for the opener and the labor. $471 I would think you need to put that in your contract. I could have bought the opener and replaceed it myself for less money

3 months ago

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Ram Pradeep Nalluri East Windsor, New Jersey

I had a recent claim in which the technician clearly calledout to say the water heater should be replaced. But the claims team didn’t approve and the associate who spoke with me on this matter is not ready to listen. Not sure why they send technician assessment if they don’t want to follow the guidance

3 months ago

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Rick Michel Dallas, Texas

Yeah, I’m not very happy with choice home warranty. Before I renew, I’m going to do my homework to find another company. I’ve had two claims in the last couple of weeks. My first claim they only covered 50% my second claim was denied..

3 months ago

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Sireesh Atlanta, Georgia

The customer is given no choice to repair an appliance and promised a small claim amount (which is yet to be received after 2 weeks after discussion of with claim manager) of whatever is current abandoning the repair after 6 weeks of raising claim and also a service fee.

3 months ago

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Tom Fritsch New Orleans, Louisiana

Choice Home Warranty are crooks. They have denied every claim I have submitted and I still had to pay the service fees for their technicians to come out and diagnose the equipment problems. I would advise anyone interested in a home warranty to avoid Choice at all costs. They are a disgrace.

3 months ago

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Brian Greenwood, Indiana

Their electrician there sent out never returned or responded to several calls texts and emails . I have had no lights in my garage for several months now.

3 months ago

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Angela Augusta, Georgia

Has gotten too expensive. The monthly payment and the additional $100 fee for the technician. Would probably be cheaper for me to pay out of pocket!

3 months ago

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Joeann Phenix City, Alabama

I’m waiting on parts for My AC Unit 2nd Floor and My Power Bill is $1,300 this Month when My Air Conditioner was supposed to to be fixed. Now I have to pay an Extremely High Bill and Burn Up I in 90-100 degrees hot heat house. This is not fair to the customer

3 months ago

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Meg Saint Paul, Minnesota

I must say I am very pleased with the entire process, start to finish! Thank you Choose Home Warranty.

3 months ago

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Frank Chemung Township, Illinois

It gives every owner a bit of peace of mind for the just in case moments when you may not be prepared financially for a big job

3 months ago

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Barbara Cedar Hill, Texas

Choice Ho m e Warranty was good but Holmes Protection is even better with over 35 years experience and quality.

3 months ago

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Joi Avondale, Louisiana

Very dissatisfied with the way my dishwasher replacement was handled. It appears numerous other customers experience the same issues with low ball offers.

3 months ago

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David Denver, Colorado

The individual who was scheduled to come check out my hot tub meade an appointment recieved payment for the service call and did not show up on the scheduled day. We talked on the phone exchanged text messages was told he would come two differnet times did not show. Eventually I asked for a refund which I have yet to receive

3 months ago

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Sherry Little Rock, Arkansas

Real Estate Agent recommended the plan. I have used the service for two home issues and was very happy with the service

3 months ago

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Bill Buena Vista, Colorado

the repair person earned a five-star rating however your buyout option was too low in my opinion and took over three weeks for us to receive the lows credit.

3 months ago

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Michelle Rocky Mount, North Carolina

Work with? It’s been 2 months trying to get my stove fix. U sent several appliance company. Where do u get these companies from? U rather to continue sending me technicians then give me a new stove. U get my monthly fee, I have paid for a new stove. It’s always about the money.

3 months ago

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Larry Huntsville, Alabama

The people I worked with at Choice were great, my main problem was the response time of the subcontractors.

3 months ago

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Velma Kanski Orlando, Florida

On line claim filing is really easy. Follow up is amazing. Constant contact through claim completion.

3 months ago

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Kristin Grand Junction, Colorado

I got this warranty to cover things in my new house in case something didn’t work. This has become a waste of money because I had to cover the cost of replacing a defective ice bucket in the freezer that prevented the ice dispenser from working. I had to replace the part myself at a cost of $250.

3 months ago

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Ora Fort Washington, Maryland

Been waiting more than 3 weeks for my dryer and refrigerator repair to be completed and almost 2 months for a replacement voucher for my refrigerator replacement.

3 months ago

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GARY Oakdale, California

Claim process was very smooth and prompt response getting the proper technician on site to fix the issue.

3 months ago

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BRYAN W FISSELL Fort Worth, Texas

Choice Home Warranty is good so far only had to use it one time. The issue was settled fast and to my satisfaction.

3 months ago

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Paul Rocklin, California

I canceled my account with choice because I felt what was charged to replace a hot water heater above the monthly fees was excessive. In other words choice did not pay for the hot water heater at all I ended up paying for the whole thing in my opinion

3 months ago

Choice Home Warranty Reviews