Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Aileen

I've had great experiences with Choice. They always call back and are easy to connect with. I've needed their services a couple of times, and they've been very nice and effective in fixing my issues. Even when they had to order a part, they handled everything promptly. I highly recommend them for plumbing problems!

1 year ago

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Verified Customer

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Mary

I had mixed experiences with customer support. While the technician was nice and the service was satisfactory, my furnace issue has dragged on for weeks without resolution. Communication was also poor; I struggled to hear during the call. Overall, I appreciate the initial support, but the follow-up has been disappointing.

1 year ago

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Verified Customer

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Kathleen

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but faced long delays waiting for approval from the company. This prolonged the repair process unnecessarily. I also opened a ticket for my HVAC system, but the service was just as slow. Overall, the response time is disappointing.

1 year ago

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Verified Customer

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Teri

Hello I’m trying to get ahold of CHW. I purchased a microwave with the Lowe’s voucher and I’m ready to have it installed. I guess that my emails do not reach the staff. So I’ll try calling tomorrow. Also I was told that my voucher for my dishwasher was cancelled. I’m confused. I’m hoping someone can help me. I had 3 failed kitchen appliances all fail last month. So very strange. Thank you. Teri

1 year ago Edited January 29, 2025

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Verified Customer

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Robert

I had a frustrating experience with my service provider. They took a long time to find a vendor for my needs, which left me feeling uneasy. Last year, my tankless water heater broke down, and it took weeks to get a replacement, leaving us without water. While we eventually received the heater, the overall experience was far from optimal.

1 year ago

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Verified Customer

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Linda

I had a great experience with their service. They were extremely helpful and quick in resolving my issue. I filed a claim for my washer online, and the process was user-friendly. Within a day, I had an appointment, and the repair was smooth with no issues at all. Highly recommend!

1 year ago

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Verified Customer

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Nicanor

I had a pretty good experience with customer support; they usually follow through on their promises, although there was a mix-up with the part for my fridge. Recently, I had a technician replace an electrical junction box, and he was quick and efficient. While my oven and fridge display issues aren't emergencies, everything is still functional.

1 year ago

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Verified Customer

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Jim

I had some issues with scheduling repairs due to limited local technicians. The response time was decent, but it often took longer than expected to get someone out. I had to cancel one appointment because the technician could only come on specific days, which was frustrating. However, customer support was responsive and helpful when we called.

1 year ago

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Verified Customer

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Joanna

I had a good experience with customer support when my fridge needed attention. They contacted us promptly after the weekend to schedule an appointment. We faced issues with our dishwasher too, which my husband managed to troubleshoot, but we still had an appointment set for further assistance. Overall, the service was responsive and helpful.

1 year ago

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Verified Customer

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Debra

I've had a positive experience so far. The service team is reliable and shows up as promised, though they sometimes bring the wrong part. I had a minor issue with my oven display, but it's still usable. When my garage door broke, they sent someone out the next day, resolving it quickly. Overall, I'm satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Melissa

I had a frustrating experience with Choice Home Warranty. It took weeks to get my heater fixed, and the contractor they sent was uncommunicative, claiming they couldn't come out. Customer support was hit or miss, and I faced issues with service notifications and follow-ups. Despite the challenges, I appreciate their help during a winter furnace issue, which is why I’ve stayed with them.

1 year ago

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Verified Customer

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Gary

I had a frustrating experience with Choice Home Warranty. Their process is slow, especially for those living in rural areas, causing delays in repairs. It took way too long to replace my dryer. While they offer to replace items, the credit they provide doesn't cover the full cost, leaving me to pay extra. They need to improve their service and transparency.

1 year ago

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Verified Customer

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Pam

I had a great experience with the service through the internet; it was easy and efficient, though I didn't speak to anyone directly. I had issues with dishwashers in two different houses, but the service was much better than my previous experience with another company, which was terrible. I'm glad I switched to this program!

1 year ago

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Verified Customer

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Edwina

The service kept in touch and informed us about their plans, which I appreciated. However, I was disappointed when the plumber arrived without the necessary tools for a stoppage issue. Additionally, while we received compensation for a microwave replacement, the overall response felt lacking. The dishwasher replacement was handled well, but I still have some confusion regarding the warranty process.

1 year ago

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Verified Customer

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Christine

I recently used the website for a warranty claim, and everything worked smoothly. I had issues with my refrigerator's compressor, and the company quickly sent technicians who offered me a settlement. I also had a quick online scheduling experience for my washing machine repair. Overall, I'm pleased with the service!

1 year ago

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Verified Customer

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Charles

I had a frustrating experience with customer service. Their website is unresponsive, and getting timely assistance is hit or miss. When I needed my air conditioner fixed, the technician sent was unqualified, leading to delays in finding the right help. Thankfully, another company responded quickly when our furnace broke down. Overall, I’m disappointed with the service.

1 year ago

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Verified Customer

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Jason

I had mixed experiences with customer support. While they helped resolve a no-show issue effectively, face-to-face support was lacking. I faced delays with plumbing and electrical repairs, with multiple rescheduling and long wait times. However, they did assist in getting a plumber on a weekend after my frustrations. Overall, improvements are needed in response times and reliability.

1 year ago

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Verified Customer

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Matthew

The website is useful, but customer support could improve, especially for urgent issues like electrical faults. I had a recent furnace problem, and while I ended up fixing it myself, the service team was responsive and supportive, assuring me they’d be available for future needs. Overall, a mixed experience.

1 year ago

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Verified Customer

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Manoj

I had a generally positive experience with the service. They addressed my issues with the freezer and garbage disposal effectively. The only downside was the wait time for a technician, which was longer than I'd hoped. Overall, the technicians were professional and the company is reliable. I felt satisfied with the service provided.

1 year ago

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Verified Customer

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BEATRICE C. EDWARDS

I had a great experience with the service team. They were professional and responsive, addressing my oven issue within days. They also checked on my freezer and garbage disposal, leaving me very satisfied with the overall service. Highly recommend!

1 year ago

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Verified Customer

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Brenda

I had a positive experience with Choice Home Warranty. They were accommodating when I needed a payout for my appliance and even sent me a check to purchase it wherever I wanted. Recently, they quickly addressed my refrigerator issues, covering the service fee and ensuring a technician came out promptly. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Larry

I had some issues with scheduling for repairs, as it took a bit longer than expected for the technician to arrive. However, the service provided was good overall, and the technicians were reliable. Just be prepared for a wait for appointments. In general, a satisfactory experience despite the minor scheduling hiccup.

1 year ago

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Verified Customer

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Sandra

I had a good experience with the service. They were quick to respond and addressed my issue effectively, although I wish I could communicate with someone live more easily. I've used my warranty multiple times for my properties, and they've consistently provided good results. When my air conditioner broke, they sent a technician who did their best to repair it, and when that wasn't possible, they replaced the whole unit. Overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Debra

I found the service responsive but preferred more live communication. The technician was knowledgeable and attempted to repair my air conditioner, but ultimately replaced the whole unit, which now works great. I also had an issue with my washer's lid, which was cracked and prevented it from turning on.

1 year ago

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Verified Customer

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Jerry

I had mixed experiences with the service. While they responded quickly and took care of my air conditioner issue promptly, I faced scheduling problems with the dryer repair. The local team was helpful, but the timing wasn't as expected. Overall, the service was satisfactory, but there’s room for improvement in scheduling.

1 year ago

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Verified Customer

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Mary

I had a great experience with the service. Their communication was excellent, keeping me informed throughout the process. They went above and beyond to find a technician for my heating unit when it broke, and they also quickly addressed my refrigerator issue with a timely repair. Overall, I’m very satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Randy

I had a great experience with the service. They promptly answered all my questions and scheduled a repair for my ice maker. The technician arrived on time, and everything went smoothly. He replaced the old unit quickly and efficiently. Overall, I'm very satisfied with the service and the professionalism of the team.

1 year ago

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Verified Customer

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Pattie

I had a great experience with their service. They were prompt and reliable, showing up on time for my recent call. When my water heater failed, they responded quickly and had it fixed in no time. Overall, I'm very satisfied with their responsiveness and efficiency!

1 year ago

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Verified Customer

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Balwantanita

I had a mixed experience with my appliance repairs. While my initial complaint was addressed quickly and the technician was helpful, I faced issues with my washing machine that led to needing a new one. Overall, the service was fine, but I wish the repair process had been smoother.

1 year ago

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Verified Customer

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Dana

I've had great experiences with their service. They are always prompt and responsive to calls. When my water heater broke, they fixed it within a week, and they had someone out to repair my dryer in just two days. Their reliability and quick response time really impressed me!

1 year ago

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Verified Customer

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Leonard

I've had a great experience with the service. They've been reliable every time I've needed assistance, and they handled my warranty claim flawlessly when my pool filter broke. The workers they sent were prompt and did an excellent job. Overall, I'm very satisfied with their support!

1 year ago

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Verified Customer

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Karen

I found the customer support to be quite responsive and helpful. Recently, I had an issue with my heating system, and they quickly set up an appointment and sent a technician within a couple of days. Overall, a satisfactory experience!

1 year ago

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Verified Customer

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Hal

I had a mixed experience with the service. Initially, I was frustrated waiting for the technician to arrive for our dishwasher, but he turned out to be helpful once he settled in. For the heat pump issue, they responded quickly and fixed it right away. Overall, the service improved with time.

1 year ago

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Verified Customer

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Richard

I had a great experience with customer support. They were very responsive, prompt, courteous, and professional, following up on their work. I also had a malfunction with my stove's control panel, but they handled the issue without any problems. Overall, I really appreciate their service and would recommend them!

1 year ago

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Verified Customer

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Shawn

I had a mixed experience with customer support. They were very responsive initially, which I appreciated. However, I'm still waiting on a claim for my dishwasher that I reported weeks ago. On the other hand, when my stove malfunctioned, they replaced the control panel without any issues. Overall, customer support has potential but needs to improve on claim processing.

1 year ago

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Verified Customer

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Peggy

I had a mixed experience with customer service. They responded promptly when I reached out, which was great. However, I faced numerous issues regarding coverage, and the documentation they required was absurd. They even denied payment for one claim due to paperwork issues, making the whole process quite frustrating.

1 year ago

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Verified Customer

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Julia

I had a great experience with customer service. They promptly addressed my issues with the ice maker and dishwasher. The technician was thorough, adjusting the springs and replacing the control panel. Now, everything works perfectly! I'm really satisfied with the support I received.

1 year ago

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Verified Customer

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Al

I had a great experience with the customer service team. They were professional and prompt, addressing my concerns effectively. I recently had my garbage disposal checked, and they handled it well. Additionally, when I had a plumbing leak in the refrigerator, they quickly came out and fixed it. Highly recommend their services!

1 year ago

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Verified Customer

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Kathleen

I had a great experience with customer service; they were professional and prompt in addressing my needs. I called about a plumbing leak in my refrigerator, and they quickly sent someone out to fix it. They also helped with my hot water heater issues. Highly satisfied with their responsiveness and assistance!

1 year ago

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Verified Customer

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Lonnie

I had a mixed experience with the service. While they promptly addressed my hot water heater issue, I was initially frustrated with the communication. However, the technician who replaced my leaking garbage disposal was fantastic and did a great job. Overall, I appreciate the help, but there’s room for improvement in responsiveness.

1 year ago

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Verified Customer

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Cindy

I had to use the service due to my oven malfunctioning, and unfortunately, it's still not working properly. They promised a gift card, but it wasn't enough to cover the cost of a new stove. Additionally, I had to use it again for a furnace issue. Overall, my experience has been frustrating and the support hasn't met my needs.

1 year ago

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Verified Customer

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Nicole

I had a mixed experience with the service. While the representative was helpful in addressing our issues, the overall response time for repairs was longer than expected. Fortunately, filing a warranty claim online was quick and efficient, and I received prompt notifications. Improvements in service speed would enhance the overall experience.

1 year ago

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Verified Customer

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Lisa

I've had a positive experience with Choice Home Warranty support. They were very responsive and helpful in triggering my case, despite some delays with the technicians. My dishwasher issue was resolved quickly after a technician assessed and ordered the necessary part. Overall, I'm pleased with the support I've received.

1 year ago

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Verified Customer

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Synthia

I've had a decent experience with customer support. They were responsive when I called, which I appreciated. I needed their help with my air conditioner, and they successfully replaced a part. Recently, I also had them check my garbage disposal, and that went well too. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Theresa

I had a mixed experience with the service. They were helpful when I called, explaining everything clearly. However, there were delays in fixing my heating issue, as they were busy with other calls. It worked fine yesterday, but now it’s completely out. I appreciate their efforts, but I wish the response time had been quicker.

1 year ago

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Verified Customer

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Kim

I had a mixed experience with my dishwasher service. One time, they were prompt and fixed the issue quickly, but another time, I faced frustrating delays and a denial of my claim due to alleged user error. It was aggravating to spend a month doing dishes by hand, especially when I felt the issue was not my fault. Better communication upfront would have saved me a lot of hassle.

1 year ago

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Verified Customer

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Jack

I had mixed experiences with my warranty service. Initially, they refused to fix my dishwasher, claiming it was too costly. However, I was pleased when they recently repaired my washing machine lid. Now, I'm facing issues with my refrigerator's ice maker, hoping for better service this time.

1 year ago

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Verified Customer

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Sharon

I've been with this service for years and they have always been helpful whenever I needed assistance. Recently, I had an issue with my refrigerator leaking and they promptly arranged for a technician to fix it. Although it took a little time due to high demand, they ensured everything was resolved quickly. I'm very satisfied with their support!

1 year ago

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Verified Customer

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Edward

I had ongoing issues with my refrigerator, starting with a malfunctioning ice maker that was replaced but still didn't work. After another technician visit, I was informed that the gasket was faulty and a new one was ordered, but no one showed up to install it. Eventually, I took matters into my own hands and installed it myself last week. Overall, the service could have been much better.

1 year ago

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Verified Customer

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Sampson

I've been with this service for years and they've always been reliable. Recently, my ice maker stopped working, but they replaced it promptly. I also had an issue with my refrigerator leaking during the holidays, and they fixed it quickly. Overall, I'm very satisfied with their service!

1 year ago

Choice Home Warranty Reviews