Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Cynthia

The service provided showed up on time and did a great job.

1 month ago

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Norman Douglas

Helping getting things done on a timely manner.:

1 month ago

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Chittaranjan

Got good review & feedback from my friends

1 month ago

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Katina

Choice warranty quickly responds is what I like about them!!

1 month ago

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Jerry

It is fast and easy to get repair person

1 month ago

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Charlotte

They come when they say and do a good job

1 month ago

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Tara

Getting an assigned technician is long but once it’s done, it’s good

1 month ago

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Allan

Membership with them - long term contract

1 month ago

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Gwendolyn

I like the quick assignment of technicians to address Repairs/Service calls.

1 month ago

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Paul

Great company!!! So satisfied for my 2 years with them.

1 month ago

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Joe Forrest

Because Choice has never failed to meet my expectations.

1 month ago

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Barbara Eaton

1 month ago

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Paula Gay

I’ve needed service twice, first time was a clogged sink drain, second time was the AC; both times the service representatives were professional, courteous and knowledgeable. They repaired the issues and I was happy that only I had invested in Choice Home Warranty!

3 months ago

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Efrain U

I got Choice Home Warranty this year. Because my house is 25 yrs old. Saturday night my water heater stopped working. Monday morning I filed a claim online. Later that day I got a call from a local plumbing company with an appointment for next day. The repair person called me to let me know he was on the way. He diagnosed the problem to a control unit. He said he was going to order it and have it by Wednesday. That day they called to let me know he will be here on Thursday. I only paid the $75 for the service fee. And the part cost about $175. It works great now.

6 months ago

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Gary Morris

Put a claim in a less than 5 minutes I had a phone from one of there technicians. Anthony was there less than an hour later came out and diagnosed the issue and will be back tomorrow to put in replacement water heater. Couldn’t have asked for any better. Very impressive. Would recommend Anyone to go to Choice Home warranty to anyone. Even though service fees are little bit more. I would pay that for the services we received. Thank you, Gary

6 months ago

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Ronald Vanes

CHW offers a much wider range of coverage at very competitive price that was the reason for switching. Plus, CHW online tool makes it easy to submit a claim. Additionally, the online tool shows your account warranty coverage, and claim status. The customer service is prompt at assigning the appropriate professional service tech who is a no-nonsense person that gets the job done right, and cleans up like his grandma is looking over his shoulder. I’m glad to have CHW on my side.

6 months ago

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Linda Ingalls

I have used Choice Home Warranty twice in the past 2 months. Once for my dishwasher that died after 20 years, and once because my AC was not cooling. as to the dishwasher - I had to wait a while to get someone to come check the old machine out (a week) but they wee great when they got here. They determined it needed to be replaced since they could not get parts to repair it due to the age. CHW agreed to send me a check so that I could replace it. It took 3 to 4 weeks to get the money and they did not provide nearly enough to replace it, but it was 20 years old. As to the AC claim, I called them and they had one of their certified technicians come out about 5 days later. He had it fixed in no time at all!!!! The only complaint about the AC claim was the length of time to get someone to come out to fix it. But they are getting tech's that work for other companies so they have other jobs to do already and cannot just drop what they are doing to gt your machine fixed. If you have proper expectations when you get a home warranty, you can see that they did a very good job at taking care of my claims!!!! I would give them 4 stars. everyone has room for improvement and it would have been nice to have gotten the AC working sooner than 5 days out. Thank you for your assistance!!!!

7 months ago

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Wanda Rhodes

I called choice home warranty my refrigerator was leaking water from under it and it had been doing it for 2 or 3 days and it wasn't a lot but I was worried about what it was and I finally called choice home warranty they said that they would be coming out and it came out the next day very punctual call me before they came very nice young man Cain named Brandon he came in looked at the refrigerator found the problem no sooner they looked at it I was so satisfied and my stress level went come down. Thank you Brandon!

8 months ago

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Jack Beldon

I like Choice Home Warranty because it offers a practical solution for home repairs and provides affordable, friendly service. They are accommodating to your needs. My home is fairly new, so I was thoroughly informed about what all the services entail. I appreciated how professional, friendly, and thoroughly informed regarding the service. I would recommend this company to anyone. 1 week ago

8 months ago

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Deborah Terry

Excellent service for our plumbing THE knowledgeable tech arrived on Memorial day.He still continues to work on this unexpected skilfully.. our other claim for the refrigerator is no completed.However they had to rush the parts I have had this plan since November.I never had to file a claim.I am very satisfied with Kent working on our project. Exyremely skillful and caring.Ty.i will give another update when both jobs are done THAN YOU CHOICE

8 months ago

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Jeffrey Adler

I have used my warranty several times. It is very useful and worth the price. My most recent claim was when my air conditioner broke down. It is not able to be repaired anymore and requires replacement which has been approved by Choice. Can’t tell you much about the replacement product or the quality of the replacement, process of getting it replaced because the job has not taken place yet. I know I will have to come out of pocket some but not as much as buying a whole new unit myself. It is annoying that they ask me to give a review before any service has been completed. The technician they sent out to look at it verified it wasn’t able to be repaired and seemed very good and knowledgeable. That’s all I know so far.

8 months ago

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Neil Denker

We have continually had great experience with Choice Home Warranty. We super happy we switched from a previous company. Our rep - Tamara - is an absolute doll to deal with. Exceptional. We just renewed, and Leo was wonderful. He had some excellent recommendations as to how to structure a new policy to be the most efficient and cost effective for us. We greatly appreciated his input.

8 months ago

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Angela Cipriano

8 months ago

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Elizabeth LaFebre

I called to get a quote for my home warranty and spoke to Joe. He asked about my house size and what I was looking for, how long I wanted coverage, how I wanted to pay, ( monthly vs yearly) what my budget was etc just to see what my needs were. Joe is very knowledgeable and was able to assist me in a plan for the best coverage at a price that fits my budget. This was a excellent experience.

8 months ago

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Verified Customer

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Yvonne

I recommend Choice Home Warranty for every household, whether, new/old/or new to the buyer. It helps to ease your mind knowing appliances and other items in your home are covered. Repair is as easy as starting a claim and waiting for an assigned technician to come to your home for the repair. Worth every penny invested in the warranty.

1 year ago

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GeoLit

It works, but with some reservations. Had no claims all year long, until I had to submit 2 claims within two weeks. At the end they were both approved, but I did not like the very protracted process. Specially the plumbing issue, where they could not find a serviceman for 10 days. At the end I had to find a plumber myself, he had to submit the analysis and repair quote. Cumbersome. And at the end they did not approve his total bill so i was left with additional 100 dollars on top of the 75 dollars service fee. The other claim was with our refrigerator failing. Again it took about one week, but at the end they found a serviceman who approved a payout, since it was not worth repairing it. I could question the amount of the payout (There"s no way I could buy a similar refrigerator with that money), but fine, I'll accept that. It took FULL thirty days for the check to arrive, frustrating. At the end, it was all acceptable, because luckily both claims were not time critical (it was not a plumbing leak and we had a secondary fridge to save our food). Just wondering if it was critical, like my AC failing in the heat or a plumbing leak.

1 year ago

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Verified Customer

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robert reynolds

I just renewed my choice home warranty policy. Over the last three years I have used CHW 3 or 4 times on repairs. It has proven to be a lifesaver. The claim process was easy! The response was almost immediate, and I have had no problems with service. It really does provide peace of mind.

1 year ago Edited July 30, 2025

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Verified Customer

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William

Choice acted on my claim immediately but it took a while to get a repairman here for my dishwasher. When he did come there were problems. it took him 4 visits to fix the problem and then he didn't put the dishwasher back in its place properly. This really isn't Choice's fault but they should vet their contractors more carefully. The repairman was pleasant but I'm not sure he really knew what he was doing.

1 year ago

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Verified Customer

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Robert

I had a concern over a claim and was not satisfied with the response from CHW. I thought if I would e-mail the CEO Mr. Jim M and ask if he could help in anyway. I did and was surprised that he turned it to an exec person to talk to me about it. This showed me that he really does care about the customers .

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service, as they were accommodating when I requested a different technician. I’ve utilized my warranty multiple times for issues with my dryer and microwave, and the process was smooth. Overall, I'm satisfied with how my concerns were handled.

1 year ago

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Verified Customer

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Vivian

I had a mixed experience with customer support. They were responsive, but when my hot water heater broke, the technician couldn't fix it right away, leaving my family without water. When I inquired about reimbursement for self-repair, they said no. Additionally, I faced repeated visits for another issue before it was deemed unfixable. I'm considering switching warranty providers.

1 year ago

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Anonymously

I had a good experience with customer support; they were prompt in addressing my issues. I've utilized the warranty multiple times for various appliances, including a garbage disposal and a dishwasher, and have generally been satisfied. However, my recent experience was less favorable.

1 year ago

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Anonymously

I had a good experience with customer support during a recent issue. Overall, I've been satisfied with the service, although my dishwasher situation was unresolved. My oven was repaired, but I wish the replacement process had been smoother. Despite some challenges, I appreciate the assistance I've received.

1 year ago

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Anonymously

I was very satisfied with the service overall. The dishwasher issue took a bit longer than expected, but the oven repair was handled promptly. I appreciate the efforts, but I had to cut the conversation short. Overall, a decent experience, though there’s room for improvement.

1 year ago

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Verified Customer

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Anonymously

I had a very good experience with this service. They were accommodating and understanding, even when I had to rush. I've used their appliances across different properties, including washers, refrigerators, air conditioners, and pools, and I've consistently been satisfied. Highly recommend!

1 year ago

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Verified Customer

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Anonymously

I've had a great experience with their service. Every time I've called, they've promptly taken care of my needs without any issues. I've used them for various appliances and repairs across different properties, and they've always sent a technician who fixes the problem efficiently. Overall, a reliable service!

1 year ago

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Verified Customer

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Anonymously

I had limited interaction initially, but when I did reach out for help with my furnace and refrigerator, the support was excellent. They're still working on my refrigerator as they await parts, but I appreciate their responsiveness and assistance throughout the process. Overall, a positive experience!

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service. They were very supportive when I needed help with my furnace and refrigerator, although I'm still waiting for parts for the fridge. Additionally, they addressed my water issues effectively. Overall, I'm satisfied with their assistance!

1 year ago

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Verified Customer

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Linda

I had a great experience with their service. They were extremely helpful and quick in resolving my issue. I filed a claim for my washer online, and the process was user-friendly. Within a day, I had an appointment, and the repair was smooth with no issues at all. Highly recommend!

1 year ago

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Sophia

I've had a great experience with Choice Home Warranty over the years. Their website is user-friendly, and they respond quickly to claims. Appointments are set up promptly, and repairs go smoothly. I've only had one negative experience, which was due to a third-party service, not Choice. Overall, their service has been reliable and helpful!

1 year ago

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Betty

I've had mixed experiences with the service. Generally, they have come through for me and provided excellent service, especially when I used my warranty for my washing machine. The technicians were friendly and efficient, fixing my issues promptly. Overall, I've had good luck with them, despite a few minor hiccups.

1 year ago

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Aileen

I've had great experiences with Choice. They always call back and are easy to connect with. I've needed their services a couple of times, and they've been very nice and effective in fixing my issues. Even when they had to order a part, they handled everything promptly. I highly recommend them for plumbing problems!

1 year ago

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Verified Customer

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Mary

I had mixed experiences with customer support. While the technician was nice and the service was satisfactory, my furnace issue has dragged on for weeks without resolution. Communication was also poor; I struggled to hear during the call. Overall, I appreciate the initial support, but the follow-up has been disappointing.

1 year ago

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Kathleen

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but faced long delays waiting for approval from the company. This prolonged the repair process unnecessarily. I also opened a ticket for my HVAC system, but the service was just as slow. Overall, the response time is disappointing.

1 year ago

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Teri

Hello I’m trying to get ahold of CHW. I purchased a microwave with the Lowe’s voucher and I’m ready to have it installed. I guess that my emails do not reach the staff. So I’ll try calling tomorrow. Also I was told that my voucher for my dishwasher was cancelled. I’m confused. I’m hoping someone can help me. I had 3 failed kitchen appliances all fail last month. So very strange. Thank you. Teri

1 year ago Edited January 29, 2025

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Verified Customer

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Robert

I had a frustrating experience with my service provider. They took a long time to find a vendor for my needs, which left me feeling uneasy. Last year, my tankless water heater broke down, and it took weeks to get a replacement, leaving us without water. While we eventually received the heater, the overall experience was far from optimal.

1 year ago

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Joanna

I had a good experience with customer support when my fridge needed attention. They contacted us promptly after the weekend to schedule an appointment. We faced issues with our dishwasher too, which my husband managed to troubleshoot, but we still had an appointment set for further assistance. Overall, the service was responsive and helpful.

1 year ago

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Melissa

I had a frustrating experience with Choice Home Warranty. It took weeks to get my heater fixed, and the contractor they sent was uncommunicative, claiming they couldn't come out. Customer support was hit or miss, and I faced issues with service notifications and follow-ups. Despite the challenges, I appreciate their help during a winter furnace issue, which is why I’ve stayed with them.

1 year ago

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Pam

I had a great experience with the service through the internet; it was easy and efficient, though I didn't speak to anyone directly. I had issues with dishwashers in two different houses, but the service was much better than my previous experience with another company, which was terrible. I'm glad I switched to this program!

1 year ago

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Gary

I had a frustrating experience with Choice Home Warranty. Their process is slow, especially for those living in rural areas, causing delays in repairs. It took way too long to replace my dryer. While they offer to replace items, the credit they provide doesn't cover the full cost, leaving me to pay extra. They need to improve their service and transparency.

1 year ago

Choice Home Warranty Reviews