Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Steven

I've called for service a few times and was pleased with the results each time. They did their job well, and everything went smoothly. I had my furnace checked, and while I was initially told it might need replacement, the technician confirmed it was actually fine. Overall, I’m satisfied with their service and responsiveness.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. They were prompt and did a good job on one plumbing issue, but I was frustrated when they only addressed one problem despite my request for a full check. On the other hand, they checked my furnace and reassured me it was in good condition, which was a relief. Overall, I appreciate their responsiveness but wish they had been more thorough.

1 year ago

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Verified Customer

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Evert

The garage door repair company replaced one spring. The causes for the break were also addressed but, he charged me over $600.00 to fix the issue. Learned from CHOICE HOME WARRANTY that if he would have informed "CHW" your company would have covered it. He said they would not done so. Had another company come out after having issues with your contractors work...another $340.00. I did renew for one more year. That contractor should refund me for defrauding me. Pleased with CHW.

1 year ago

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Verified Customer

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Karen

Had difficulty the first time using this service - the vendor didn’t attempt to solve the issue but made excuses for the cause - blaming us, the lamps age etc However after the holidays we resubmitted the claim (at an additional fee) and requested someone new - who was courteous and after 1 month of problem not reoccurring seems to have resolved the problem

1 year ago

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Verified Customer

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Virginia

My first call after having Choice for more than a year went as smooth as possible. I called at 6pm, got through to the agent, they set up a ticket and had an appointment with contractor by 8:15 am. Next day. They came that day. This was for a water heater. It did take 2 days for delivery (we had snow)and when they brought it and opened the box, it had a large dent. No questions, they returned next day with a brand new one! All of the time/calls/ texts we were notified through the open work over with Choice. Above All Plumbing was Great to work with!!

1 year ago

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Verified Customer

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Sidney

Choice Home Warranty is a good company, but they have some vendors who are sub quality and do substandard work. I had a problem with the garage door opener, not syncing with the unit. The first vendor who came out claimed he had the solution and that the door problem was fixed. 10 minutes after you left I had the same problem again, so I called him directly to come back and make a solution. He returned and said, and all is well, but it wasn’t. I requested Choice to send out another vendor who came in within 10 minutes permanently solved the issue.

1 year ago

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Verified Customer

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Michelle

So far I had a claim in which I had my front load dryer repaired. The claim was put in and within a day I was being contacted by a technician to make repairs. The repairs were taken care of in a fast and timely manner. No underlying issues or extra fees were charge other than your service fee cost.

1 year ago

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Verified Customer

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Francis

I am concerned that Choice Warranty does not have the ability to contact the company that was authorize to make the repairs to my refrigerator. The company came and evaluated what was required to make the repair and ordered the part. The part came in an the computer set the repair date two weeks from the arrival of the part. I question the delay and unable to contact company through the telephone number provided. The telephone immediately disconnects when answering the questions. Called Choice Warrant and they said they cannot call the company directly to expedite the repair.

1 year ago

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Verified Customer

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Yvonne

I recommend Choice Home Warranty for every household, whether, new/old/or new to the buyer. It helps to ease your mind knowing appliances and other items in your home are covered. Repair is as easy as starting a claim and waiting for an assigned technician to come to your home for the repair. Worth every penny invested in the warranty.

1 year ago

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Verified Customer

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GeoLit

It works, but with some reservations. Had no claims all year long, until I had to submit 2 claims within two weeks. At the end they were both approved, but I did not like the very protracted process. Specially the plumbing issue, where they could not find a serviceman for 10 days. At the end I had to find a plumber myself, he had to submit the analysis and repair quote. Cumbersome. And at the end they did not approve his total bill so i was left with additional 100 dollars on top of the 75 dollars service fee. The other claim was with our refrigerator failing. Again it took about one week, but at the end they found a serviceman who approved a payout, since it was not worth repairing it. I could question the amount of the payout (There"s no way I could buy a similar refrigerator with that money), but fine, I'll accept that. It took FULL thirty days for the check to arrive, frustrating. At the end, it was all acceptable, because luckily both claims were not time critical (it was not a plumbing leak and we had a secondary fridge to save our food). Just wondering if it was critical, like my AC failing in the heat or a plumbing leak.

1 year ago

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Verified Customer

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robert reynolds

I just renewed my choice home warranty policy. Over the last three years I have used CHW 3 or 4 times on repairs. It has proven to be a lifesaver. The claim process was easy! The response was almost immediate, and I have had no problems with service. It really does provide peace of mind.

1 year ago Edited July 30, 2025

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Verified Customer

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William

Choice acted on my claim immediately but it took a while to get a repairman here for my dishwasher. When he did come there were problems. it took him 4 visits to fix the problem and then he didn't put the dishwasher back in its place properly. This really isn't Choice's fault but they should vet their contractors more carefully. The repairman was pleasant but I'm not sure he really knew what he was doing.

1 year ago

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Verified Customer

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Robert

I had a concern over a claim and was not satisfied with the response from CHW. I thought if I would e-mail the CEO Mr. Jim M and ask if he could help in anyway. I did and was surprised that he turned it to an exec person to talk to me about it. This showed me that he really does care about the customers .

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service, as they were accommodating when I requested a different technician. I’ve utilized my warranty multiple times for issues with my dryer and microwave, and the process was smooth. Overall, I'm satisfied with how my concerns were handled.

1 year ago

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Verified Customer

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Vivian

I had a mixed experience with customer support. They were responsive, but when my hot water heater broke, the technician couldn't fix it right away, leaving my family without water. When I inquired about reimbursement for self-repair, they said no. Additionally, I faced repeated visits for another issue before it was deemed unfixable. I'm considering switching warranty providers.

1 year ago

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Verified Customer

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Anonymously

I had a good experience with customer support; they were prompt in addressing my issues. I've utilized the warranty multiple times for various appliances, including a garbage disposal and a dishwasher, and have generally been satisfied. However, my recent experience was less favorable.

1 year ago

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Verified Customer

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Anonymously

I had a good experience with customer support during a recent issue. Overall, I've been satisfied with the service, although my dishwasher situation was unresolved. My oven was repaired, but I wish the replacement process had been smoother. Despite some challenges, I appreciate the assistance I've received.

1 year ago

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Verified Customer

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Anonymously

I was very satisfied with the service overall. The dishwasher issue took a bit longer than expected, but the oven repair was handled promptly. I appreciate the efforts, but I had to cut the conversation short. Overall, a decent experience, though there’s room for improvement.

1 year ago

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Verified Customer

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Anonymously

I've had a great experience with their service. Every time I've called, they've promptly taken care of my needs without any issues. I've used them for various appliances and repairs across different properties, and they've always sent a technician who fixes the problem efficiently. Overall, a reliable service!

1 year ago

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Verified Customer

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Anonymously

I had a very good experience with this service. They were accommodating and understanding, even when I had to rush. I've used their appliances across different properties, including washers, refrigerators, air conditioners, and pools, and I've consistently been satisfied. Highly recommend!

1 year ago

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Verified Customer

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Anonymously

I had limited interaction initially, but when I did reach out for help with my furnace and refrigerator, the support was excellent. They're still working on my refrigerator as they await parts, but I appreciate their responsiveness and assistance throughout the process. Overall, a positive experience!

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service. They were very supportive when I needed help with my furnace and refrigerator, although I'm still waiting for parts for the fridge. Additionally, they addressed my water issues effectively. Overall, I'm satisfied with their assistance!

1 year ago

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Verified Customer

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Teri

Hello I’m trying to get ahold of CHW. I purchased a microwave with the Lowe’s voucher and I’m ready to have it installed. I guess that my emails do not reach the staff. So I’ll try calling tomorrow. Also I was told that my voucher for my dishwasher was cancelled. I’m confused. I’m hoping someone can help me. I had 3 failed kitchen appliances all fail last month. So very strange. Thank you. Teri

1 year ago Edited January 29, 2025

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Verified Customer

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Robert

I had a frustrating experience with my service provider. They took a long time to find a vendor for my needs, which left me feeling uneasy. Last year, my tankless water heater broke down, and it took weeks to get a replacement, leaving us without water. While we eventually received the heater, the overall experience was far from optimal.

1 year ago

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Verified Customer

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Mary

I had mixed experiences with customer support. While the technician was nice and the service was satisfactory, my furnace issue has dragged on for weeks without resolution. Communication was also poor; I struggled to hear during the call. Overall, I appreciate the initial support, but the follow-up has been disappointing.

1 year ago

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Verified Customer

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Linda

I had a great experience with their service. They were extremely helpful and quick in resolving my issue. I filed a claim for my washer online, and the process was user-friendly. Within a day, I had an appointment, and the repair was smooth with no issues at all. Highly recommend!

1 year ago

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Verified Customer

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Betty

I've had mixed experiences with the service. Generally, they have come through for me and provided excellent service, especially when I used my warranty for my washing machine. The technicians were friendly and efficient, fixing my issues promptly. Overall, I've had good luck with them, despite a few minor hiccups.

1 year ago

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Verified Customer

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Sophia

I've had a great experience with Choice Home Warranty over the years. Their website is user-friendly, and they respond quickly to claims. Appointments are set up promptly, and repairs go smoothly. I've only had one negative experience, which was due to a third-party service, not Choice. Overall, their service has been reliable and helpful!

1 year ago

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Verified Customer

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Kathleen

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but faced long delays waiting for approval from the company. This prolonged the repair process unnecessarily. I also opened a ticket for my HVAC system, but the service was just as slow. Overall, the response time is disappointing.

1 year ago

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Verified Customer

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Aileen

I've had great experiences with Choice. They always call back and are easy to connect with. I've needed their services a couple of times, and they've been very nice and effective in fixing my issues. Even when they had to order a part, they handled everything promptly. I highly recommend them for plumbing problems!

1 year ago

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Verified Customer

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Edwina

The service kept in touch and informed us about their plans, which I appreciated. However, I was disappointed when the plumber arrived without the necessary tools for a stoppage issue. Additionally, while we received compensation for a microwave replacement, the overall response felt lacking. The dishwasher replacement was handled well, but I still have some confusion regarding the warranty process.

1 year ago

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Verified Customer

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Joanna

I had a good experience with customer support when my fridge needed attention. They contacted us promptly after the weekend to schedule an appointment. We faced issues with our dishwasher too, which my husband managed to troubleshoot, but we still had an appointment set for further assistance. Overall, the service was responsive and helpful.

1 year ago

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Verified Customer

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Melissa

I had a frustrating experience with Choice Home Warranty. It took weeks to get my heater fixed, and the contractor they sent was uncommunicative, claiming they couldn't come out. Customer support was hit or miss, and I faced issues with service notifications and follow-ups. Despite the challenges, I appreciate their help during a winter furnace issue, which is why I’ve stayed with them.

1 year ago

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Verified Customer

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Nicanor

I had a pretty good experience with customer support; they usually follow through on their promises, although there was a mix-up with the part for my fridge. Recently, I had a technician replace an electrical junction box, and he was quick and efficient. While my oven and fridge display issues aren't emergencies, everything is still functional.

1 year ago

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Verified Customer

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Christine

I recently used the website for a warranty claim, and everything worked smoothly. I had issues with my refrigerator's compressor, and the company quickly sent technicians who offered me a settlement. I also had a quick online scheduling experience for my washing machine repair. Overall, I'm pleased with the service!

1 year ago

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Verified Customer

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Debra

I've had a positive experience so far. The service team is reliable and shows up as promised, though they sometimes bring the wrong part. I had a minor issue with my oven display, but it's still usable. When my garage door broke, they sent someone out the next day, resolving it quickly. Overall, I'm satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Pam

I had a great experience with the service through the internet; it was easy and efficient, though I didn't speak to anyone directly. I had issues with dishwashers in two different houses, but the service was much better than my previous experience with another company, which was terrible. I'm glad I switched to this program!

1 year ago

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Verified Customer

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Gary

I had a frustrating experience with Choice Home Warranty. Their process is slow, especially for those living in rural areas, causing delays in repairs. It took way too long to replace my dryer. While they offer to replace items, the credit they provide doesn't cover the full cost, leaving me to pay extra. They need to improve their service and transparency.

1 year ago

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Verified Customer

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Jim

I had some issues with scheduling repairs due to limited local technicians. The response time was decent, but it often took longer than expected to get someone out. I had to cancel one appointment because the technician could only come on specific days, which was frustrating. However, customer support was responsive and helpful when we called.

1 year ago

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Verified Customer

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Brenda

I had a positive experience with Choice Home Warranty. They were accommodating when I needed a payout for my appliance and even sent me a check to purchase it wherever I wanted. Recently, they quickly addressed my refrigerator issues, covering the service fee and ensuring a technician came out promptly. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Jason

I had mixed experiences with customer support. While they helped resolve a no-show issue effectively, face-to-face support was lacking. I faced delays with plumbing and electrical repairs, with multiple rescheduling and long wait times. However, they did assist in getting a plumber on a weekend after my frustrations. Overall, improvements are needed in response times and reliability.

1 year ago

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Verified Customer

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Jerry

I had mixed experiences with the service. While they responded quickly and took care of my air conditioner issue promptly, I faced scheduling problems with the dryer repair. The local team was helpful, but the timing wasn't as expected. Overall, the service was satisfactory, but there’s room for improvement in scheduling.

1 year ago

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Verified Customer

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Larry

I had some issues with scheduling for repairs, as it took a bit longer than expected for the technician to arrive. However, the service provided was good overall, and the technicians were reliable. Just be prepared for a wait for appointments. In general, a satisfactory experience despite the minor scheduling hiccup.

1 year ago

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Verified Customer

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Sandra

I had a good experience with the service. They were quick to respond and addressed my issue effectively, although I wish I could communicate with someone live more easily. I've used my warranty multiple times for my properties, and they've consistently provided good results. When my air conditioner broke, they sent a technician who did their best to repair it, and when that wasn't possible, they replaced the whole unit. Overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Debra

I found the service responsive but preferred more live communication. The technician was knowledgeable and attempted to repair my air conditioner, but ultimately replaced the whole unit, which now works great. I also had an issue with my washer's lid, which was cracked and prevented it from turning on.

1 year ago

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Verified Customer

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Mary

I had a great experience with the service. Their communication was excellent, keeping me informed throughout the process. They went above and beyond to find a technician for my heating unit when it broke, and they also quickly addressed my refrigerator issue with a timely repair. Overall, I’m very satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Charles

I had a frustrating experience with customer service. Their website is unresponsive, and getting timely assistance is hit or miss. When I needed my air conditioner fixed, the technician sent was unqualified, leading to delays in finding the right help. Thankfully, another company responded quickly when our furnace broke down. Overall, I’m disappointed with the service.

1 year ago

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Verified Customer

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Manoj

I had a generally positive experience with the service. They addressed my issues with the freezer and garbage disposal effectively. The only downside was the wait time for a technician, which was longer than I'd hoped. Overall, the technicians were professional and the company is reliable. I felt satisfied with the service provided.

1 year ago

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Verified Customer

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BEATRICE C. EDWARDS

I had a great experience with the service team. They were professional and responsive, addressing my oven issue within days. They also checked on my freezer and garbage disposal, leaving me very satisfied with the overall service. Highly recommend!

1 year ago

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Verified Customer

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Matthew

The website is useful, but customer support could improve, especially for urgent issues like electrical faults. I had a recent furnace problem, and while I ended up fixing it myself, the service team was responsive and supportive, assuring me they’d be available for future needs. Overall, a mixed experience.

1 year ago

Choice Home Warranty Reviews