Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Janice

The thing I hate the most is waiting for someone to contact you. You don't want to miss the call, but sometimes you have the phone by your side. It can take about 24 to 36 hours before you hear from anyone.,!

7 months ago

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Myrtle

Pleasantly surprised how quickly they responded to my claim. They constantly kept me informed of the company coming. I hope they continue the great work!!!!

7 months ago

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Katie

I would not work with choice. We switched to them because of the rate but this is an example of you get what you pay for… had an issue with our washer they couldn’t find anyone… had an issue with plumbing… they couldn’t find anyone… we even asked a repair guy and he said they won’t deal with choice because it’s too difficult to get paid. We switched back to AHS. I understand choice will pay you back for the repairs since they can’t find a tech but again the hoops and I don’t want to fix it… that’s why I pay for the coverage. Glad to be back with AHS cause they actually do have techs.

7 months ago Edited January 9, 2026

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Stan

Price are reasonable and response t my issue was satisfactory. Although the company you selected was unsatisfactory, but the issue was eventually resolved.

7 months ago

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Troy

Most of the time, it has taken a while for Choice to find/assign a contractor (more than 24 hours). A few times, I have received an email from Choice with an appointment set, only to find out the named contractor was unaware of the appointment and either no-showed, or had a much later date set. If there is something pressing, there doesn’t seem to be a sense of urgency.

7 months ago

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Verified Customer

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Monroe

I started receiving up 8 sales calls per day to renew my contract in August 2025 before it expired in November 2025. Even though I informed Choice that I would not be renewing until I received the funds in the month just before my contract expired, and requested the sales calls stop, the calls continued anyway. When I renewed, the sales person told me he would be my account manager and he provided me his number. He also told me that the service fee would be discounted to $65 instead of $75, and that the $65 would show on my new contract. However, a few days after renewing I noticed that it was still $75. So I called the account manage and he told me to give time to update the system. In December 2025 I had to open a ticket for service and I noticed that the service fee was still $75. I called the account manager again but this time there was no answer and I did not have the option to leave a message. So I contacted customer support who connected me with the next level, and I was told that the fee could not be lowered because of increased cost. So at this point, either the account manager lied to me when he told me the service fee would be discounted to $65 or he was not fully informed. Neither is acceptable to me.

7 months ago

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Sue

When I originally signed up with Choice, I paid $1500 with the understanding that everything was covered once the coverage became im force Well that was not the case. I ended up having to pay several hundred dollars for maintenance on my a/c / heater they covered a minimal amount. There were other issues that cropped up thar, again I had to pay more than I was given to expect when the warranty was sold. This last issue was handled correctly, and with minimal effort on my part. I still have very little confidence in Choice.

7 months ago

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Sherrylyn

Your handling of this matter reflects a lack of professionalism and customer consideration. Attempting to repair the oven using a part sourced from eBay was unacceptable. Given that the stove was manufactured in 2006, the likelihood of obtaining a new, reliable replacement part through that channel was effectively nonexistent, resulting in a full week of unnecessary delay. After wasting valuable time on that approach, I was then presented with two unsatisfactory options: accept a Lowe’s gift card for immediate replacement or wait 30 days for a refund check. There is no reasonable justification for a 30-day delay to issue a check, and this explanation was neither clear nor credible. Overall, this experience has been unacceptable. The lack of urgency, poor decision-making, and inadequate customer service have left me extremely dissatisfied.

7 months ago Edited January 9, 2026

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Carrie Van Sant

7 months ago

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Laura-Curtis Herald

We just made are first claim experience was great. The subcontractor that completed the work was kolb heating and air did a great job on time all around great job.

8 months ago

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David

I was okay, until I had to place a claim. From this point everything went wrong. My washer broke down and I was told that I had to wait three to four weeks to get it replaced. ...My payment method had change and didn't make a payment in time,so after making the payment I was told I have to wait another 3 to 4 weeks, because they canceled sending the check. On top of that the amount to replace the washer was minimal.

8 months ago

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Verified Customer

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Carole Krieger

Cannot comment on this claim. Had to cancel. After electricity outage, appliance rebooted and started working. Waiting for disposition re: refund of service fee.

8 months ago

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Verified Customer

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Charlotte Antaki

Our most recent experience with CHW went smoothly. The appointment with the repair company was made quickly and our dryer was repaired within in a week when the part arrived.

8 months ago

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Verified Customer

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Tom Jones

I have had nine contacts with your company, seven of them ended very poorly. If you truly want to know why I generously gave your company two stars, send me a number so I can call you to discuss or call me at 727-289-4546. I have tried to get in touch with a responsibly person from CHW without any luck. Expect to hear from someone with authority. Dr Thomas J.

8 months ago

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Verified Customer

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Michael Hughes

I have had a claim in for over one month now but still cannot get my heating system repaired yet. There was evidently a need for a particular part. I cannot get information from the vendor they assigned this to if the part has arrived or not nor when the repair will if ever take place.

8 months ago

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PETER PERHAC

Choice has never refused any of my requests They allow you to use the same vendor, if, garage door busted spri.g. a little pricey but they get the job done

8 months ago

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Laurey Millar

I only had one issue and it turned out to be a really stupid issue that the guy came out but he fixed it so I'm happy. I want to talk to somebody about billing.

8 months ago

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Rene Goodman

I like Choice Home Warranty because they are easy to use, but over the past few years they are making me wait up to four to seven days to get a service call from them. I am please with the warranty plan covered though

8 months ago

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Pam and Don Wylie

At the moment I’m waiting to speak with a case manager concerning the offer I received to replace my cooktop/oven. I am being offered less than half of the cost to replace it my current oven… I’m really disappointed at this time…

8 months ago

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Nan Palmer

I had appliances to stop functioning and I chose to receive money to replace them! I have not received any money or heard by text , email, phone or mail about what has been done or what to expect! Hoping to hear soon!

8 months ago

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Catherine Hovanic

I chose Choice Home warranty because my realtor suggested this company. I wish I would have checked reviews on line. After 4 days without heat (12 degrees outside) and multiple attempts for service thru your company, my problem was fixed because my realtor contacted the Choice Home sales rep who contacted someone in New Jersey. Of course I had already called a local technician because I was repeatedly told my claim was waiting for a vendor. My technician came and fixed the issue and I paid him over $500. He spoke with the Choice Home Warranty rep and explained the problem. She said ok to fix it and they would mail me a check in30 days. It should not have taken this long and an intervention by 3 different people to get heat back on in my house. I did file a report with the Ohio Attorney General’s office and they said your company will be registered with them. I just hope I see my check. You may want to go to Facebook and search Choice Home Warranty reviews to see just how awful your service is.

8 months ago

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Verified Customer

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Mattie

I only went with this company because they continued to reach out to us on several occasions and promised that would give the discount and the 1 month free...never happened! Also a lot of the contract is in tiny writing and they know people are not reading it, yes to our ignorance...the customers, but you just believe that most companies are honest

8 months ago

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Verified Customer

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Carol

Easy to file need for service - prompt response from repair facilities locally - I've been very pleased Choice Home Warranty the two times I've needed repairs.

8 months ago

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Mark

I purchased this warranty to have peace of mind, what I got was when something went wrong was not peace of mind. It took a week without a refrigerator before a tech even looked at it. My biggest complaint is the so called replacement. You didn't replace, I replaced. I had to go buy a new one, dispose of old. I bought a smaller fridge with less features which was $1600.00 and you reimbursed $818.00. You suggested Lowes which is 100 miles away, who doesn't deliver to me. Even if I used them, their cheapest fridge in the style I had would have been the same price of $1600, It also took 6 weeks to receive reimbursement. Now, with this said, is this what you would call peace of mind?

8 months ago

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Verified Customer

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Mary

I placed a claim on my furnace on Nov. 11th. They sent someone from Fusion to inspect my furnace. They reported that there was an electrical surge that shorted out my thermostat and that I needed to replace it myself. I had my furnace looked at by someone that checks my furnace every year and he found nothing wrong with the thermostat. The thermostat would read only 66 degrees with the filter in and the furnace would not start. He pulled the filter out and and the furnace started running and the thermostat went up to 71 degrees. I had to run my furnace without a filter to get heat. I called Choice Home Warranty and told them what we found. They wanted me to send them what my technician found. I had a HVAC technician from Four Seasons inspect my furnace and he found a cracked heat exchanger my furnace. According to Illinois state law, when a HVAC finds a crack in the heat exchanger, they have to shut off the furnace to make sure carbon monoxide isn’t leaking from the furnace. The furnace had to be fixed or replaced before it could be run again. I had a second furnace with the same cracked heat exchanger so the technician from Four Seasons had to shut that furnace off too. This was at about 9:00 a.m. the morning of Dec. 16th. Since I couldn’t run either furnace with cracked heat exchangers and both furnaces were over 25 years old, I decided to replace both furnaces. Installers from Four Seasons came out about 1:30 p.m. the same day, Dec. 16th, to install two furnaces. On Dec. 17th I sent Choice Home Warranty a copy of the diagnosis that Four Seasons gave me and pictures of the cracks in the heat exchanger of the furnace that was covered by Choice Home Warranty. I heard from Choice Warranty on Dec 18th and was told that I should have sent them the diagnosis first and then had them send out someone to inspect the furnace. They said that since I didn’t do that, they couldn’t pay me any thing toward the purchase of my furnace covered by them. I live in Chicago where the temperature was very cold and my furnaces had been shut off since 9:00 a.m. on Dec. 16th. Therefore I felt it was an emergency and that I couldn’t wait until Choice sent someone out to recheck my furnace. I had to get furnaces running to get heat in both apartments in my two-flat building. I paid over $8,000 for each furnace. I didn’t expect them to pay the total $8,000 for the furnace covered by them but I expected them to pay something. Very disappointed since this was an emergency situation.

8 months ago

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Verified Customer

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Carl

I chose them upon purchasing the home. First claim went ok with getting my stove repaired. Then I had a Freon leak on my AC coil. They wanted $6000 +or- to replace the complete system. I found the compatible air handler and got all repaired for $1400!! Lost faith!

8 months ago

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Brett

Choice Home Warranty was very upfront in making repairs and scheduling. But I felt repair people were just doing what was necessary to keep water heater working, along with AC. Not sure water heater is truley been fixed. Typical insurance decisions.

8 months ago

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Narasimha

Excellent support. I especially value the responsiveness of their support team—whether clarifying coverage or scheduling service, they are prompt and helpful.

8 months ago

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George

Up until now, they have upheld the terms of the contract and took care of the issues that I had. Now I feel like I’m getting the run around. I paid for major appliance coverage. My refrigerator failed and they would not hold up their contract repair or replace with comparable features and capacity. They would not send me a replacement refrigerator. Instead they offered me $800 store credit at Lowe’s. I cannot get a full sized refrigerator with ice and water in the door for less than $1000. They agreed to send me a check for $818 and said it would take 30 days to receive it. I’m still waiting 2 months later.

8 months ago Edited December 11, 2025

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John

I thought I had a contract with choice home warranty that I only paid $75 for repairs and only paid so much a month but when our microwave went out I had to pay $100 and they raised my monthly cost. I don't feel this is a very good practice but however the technicians were great and done a great job.

8 months ago

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Pam

Choice set me up with a company that would help me with the problem. And the gentleman they sent was kind, concerned with my problem and explain the problem.

8 months ago

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Jose

They take care of claims pretty quick and keep you informed about the contractor chosen for the job, the problem is usually taken care of satisfactory

8 months ago

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Lidia Nua, AS

I had a frustrating experience with Home Choice Warranty. Their response was slow, and they initially denied coverage for my furnace despite cracks found by a reputable service. While the claims process is quick and easy, the quality of their service providers seems lacking, leading to repeated issues. Overall, I'm disappointed.

8 months ago

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Farzaneh Nua, AS

I submitted my claim and it took a few days for a technician to reach out. However, the coverage isn't comprehensive, and the technician took a long time to address my issue without any follow-up. Overall, the service could use significant improvement.

8 months ago

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Barry Nua, AS

I had some issues with customer support regarding my washer, as they struggled to find parts. Eventually, they provided me with a store credit, which was insufficient for my needs. However, the service for my oven repair was excellent. The technician was prompt and resolved the mix-up efficiently, completing the job satisfactorily.

8 months ago

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Anonymously Nua, AS

I've had mixed experiences with service. Sometimes it takes a while to get help, especially with big companies that book from far away, leading to long wait times. Local services are much quicker. However, I've encountered unprofessional technicians, which can be frustrating. Overall, it's hit or miss, so choose wisely.

8 months ago

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Rosette Nua, AS

I had a good experience using the warranty for my refrigerator; the technician was quick and competent. However, my experience with the electric range was frustrating, as it took weeks without resolution. Overall, while some repairs went smoothly, others have left me disappointed.

8 months ago

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Anonymously Nua, AS

I had a mixed experience with the service. The first time, they quickly fixed my kitchen faucet, which was great. However, my electric range issue took much longer to resolve and remains unfixed after weeks. While the warranty support was satisfactory, the overall service could improve.

8 months ago

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Fred Nua, AS

Had a frustrating experience with my refrigerator repair. Multiple technicians came, some struggled with communication and didn't resolve the issue. While other services like light fixtures and plumbing were great, the refrigerator situation was a huge disappointment. I renewed my warranty, hoping for better service next time.

8 months ago

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Anonymously Nua, AS

I've had mixed experiences with my warranty. While most claims have been covered, there was a frustrating instance where my HVAC system was denied due to cleaning issues, despite its wear. Additionally, a plumbing issue led to unsatisfactory options, forcing me to cancel and restart the process. Overall, it's been a bit of a hassle.

8 months ago

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Lyris R. Peak Omaha, NE

I had mixed experiences with the service. Sometimes, claims didn't go through, which was frustrating. However, my last online claim was handled well and resolved satisfactorily. Additionally, we've had issues with our air conditioning recently, but I feel like my concerns are being addressed.

8 months ago

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Gregory Nua, AS

I had a frustrating experience with customer support. My service requests went unanswered, and I was told they weren't covered, which was confusing. After a plumbing issue, the repair was done well, but they left a hole in my wall and refused to repair it. This has happened multiple times, and it seems they don't consider the full scope of the repairs needed. Overall, I'm disappointed with the service.

8 months ago

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Lewis Nua, AS

I've experienced significant delays in getting technicians for my service requests, which is frustrating given my consistent payments. Additionally, when I had to use my warranty for a new stove, I was disappointed with the compensation offered, as it barely covered the cost of a new appliance. Overall, the service has not met my expectations.

8 months ago

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Anonymously Nua, AS

I found the service frustrating. The plumbing issue was not addressed properly, and the options provided didn't meet my needs, leading to a cancellation and a complete redo. Additionally, the repair team failed to communicate their arrival time, which added to the inconvenience. Overall, my experience was disappointing.

8 months ago

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Sandra Nua, AS

I've had mixed experiences. Most of the time, the service is good, and they are friendly and helpful, although communication can be a challenge due to language barriers. I recently had a shower issue, and they responded promptly to fix it, which I appreciated. However, I don't have the time to engage in lengthy discussions or follow-ups.

8 months ago

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Douglas Nua, AS

I had a good experience with my refrigerator repair; they handled it promptly. However, my plumbing issue was a nightmare. The technician barely looked at the problem before leaving for vacation, claiming it was tampered with, which was untrue. Choice Warranty refused to cover the repair, forcing me to pay out of pocket for another company. Disappointed!

8 months ago

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Jodie Nua, AS

I had mixed experiences with Choice. While they handled my refrigerator issue well and quickly provided funds for a replacement, my water heater problem was frustrating. It took days without hot water, and despite multiple calls, I received little follow-up. Overall, inconsistent service left me disappointed.

8 months ago

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Donna Nua, AS

I've had a frustrating experience with the service. It takes far too long to get a technician to my location despite paying for the service regularly. Recently, I had to use a warranty for my old stove, but the compensation was disappointingly low compared to the cost of a new one, leaving me with a significant out-of-pocket expense.

8 months ago

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Cole Thornton Louisville, Kentucky

Hopefully the ratings were right about service

3 days ago

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Radha Venkat Houston, Texas

Prompt service. They keep up with the appointment

3 days ago

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