Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Don McAleavey Chicago, Illinois

I would rate zero stars if possible! In a clearly covered water heater replacement claim Choice Warranty is making me responsible for 60% of the plumbers charges. They try to justify by using language in the limitations that do no apply to this situation. The only justifiable expense they gave me was disposal charges. There is no way that 60% of the plumbers total charges consist of a disposal charge. In my area I could have this done easily for $50. They have refused to provide any itemized accounting of the costs they say are my responsibility. When you talk to someone they claim to have no supervisors who could possibly explain the cost better. They only circle back to contract language that doesn't apply. I only want what the contract promises, no more and no less. Choice Warranty choices to settle claims providing less than they promise.

2 months ago

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JR Foerster Phoenix, Arizona

Very easy to file a claim and get a visit scheduled with the repair company. Had it all done within minutes. They garage door repair company will be out next week. Thank you!

2 months ago

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carolyn patricia mcclain Florissant, Missouri

Justin was extremely courteous. I liked the price Choice quoted; itis definitely more in my budget. If Choice lives up to what is covered in the contract Choice will have a customer for life.

2 months ago

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Swapna chebrolu Shawnee, Kansas

Had issues with my sump pump and choice warranty was very fast in setting up an appointment with a plumber and everything was taken care of in just couple days.

2 months ago

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William Baldridge Miami, Florida

Great customer service. Excellent service repair. I highly recommend Choice Home Warranty. I have a CHW for my primary home and my investment property.

2 months ago

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Pankaj Agarwal Providence, Rhode Island

I filed a claim with Choice Home Warranty to repair my AC unit on April 16. They assigned a contractor, but the technician did not arrive until April 28. After inspecting the system, they identified a problem but could not determine the root cause and said they needed to submit additional information through the Choice Home Warranty portal. A week later, after hearing nothing, I contacted the contractor only to discover that no documentation had been uploaded. Despite the extreme summer heat and the fact that my AC was not working, neither the contractor nor Choice Home Warranty seemed concerned about resolving the issue. After multiple frustrating phone calls and constant follow-ups on my end, Choice Home Warranty assigned a second contractor. This contractor was scheduled to visit on May 26 but never showed up. When I called, I was told they were too busy and would need to reschedule sometime in June. At this point, more than 50 days have passed since I opened the claim, and my AC is still not repaired. I have spent countless hours making phone calls, following up, and trying to get updates, yet there is still no resolution. The lack of urgency, poor communication, and failure to coordinate qualified contractors has been extremely disappointing. If you expect timely service when critical home systems fail, especially during the hottest part of the year, I cannot recommend Choice Home Warranty based on my experience.

2 months ago

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JoAnn Bunch Carloover, Virginia

I dislike when I initially call without reaching anyone and no space to leave messages but then what I did like a representative reach out to me to put in my claim

2 months ago

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Mia Leib Richardson, Texas

So far, Choice Home Warranty, has not disappointed. The agents, whom I talked to, have been very helpful in explaining the "Why", "How", and"When". Really impressed!

2 months ago

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Billie DeWitt San Angelo, Texas

The technician was very courteous and professional. He arrived at the time he said he would. He was very efficient and diagnosed the problem quickly and efficiently.

2 months ago

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MDP470185 Budd, Illinois

Excellent service. The service technician was very professional & made the necessary repair promptly. My central ac unit runs better than before the breakdown.

2 months ago

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James Tuyls San Jose, California

Disappointed that Choice is only paying enough to purchase a inferior pool pump. Very surprised that we have to pay an additional $727.22 to have a pump of equal quality to that which we had.

2 months ago

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Shatekia Harris Ashburn, Virginia

Takes a long time to get a technician dispatched. Took me almost 2 1/2 weeks to get an appointment to get my air fixed. Then the technician that was dispatched no longer worked with the warranty company so I had to wait to get another appointment after that. It was almost one month that I didn’t have air in my house in 90° weather.

2 months ago

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Jimmy Anchorage, Alaska

I had to cancel my appointment at the last minute, and this service provided was professional. He didn't miss a beat, and this weird situation proceeded without a hitch.

2 months ago

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jacque brown Las Vegas, Nevada

The water heater went out while I was on vacation. I was able to file a claim through the app and set an appointment to meet the technician as soon as I arrived home.

2 months ago

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Donald Phoenix, Arizona

I was hoping that Choice was better than the other warranty companies I have used in the past. But sadly choice was just like the others who do everything in their power to avoid paying legitimate claims. I found out that Choice operates the same way. They made up a reason to not pay on a claim to fix a valve on my sprinkler system. Very disappointing….

4 months ago

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Verified Customer

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Mark

Terrible, I asked to have a faucet fixed in our bathroom, they sent someone out but didn’t have the correct faucet stem. I paid the service charge but they never fixed it, when i asked to speak to a supervisor they asked if I ever fixed my my low pressure regulator which reads 50psi which is low for a house. I told them that had nothing to do with anything because if I increased pressure the faucet would leak more. They never showed up again, they’re very courteous but don’t fix the problem

4 months ago

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Verified Customer

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Benita

The work was done on the 13th of April. I chose to buy my own faucet because $70 does not buy a decent faucet so I will get reimbursed for the difference.

4 months ago

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Verified Customer

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Jeanie

....I took a chance out of several companies sending invitations for Home Warranty. I am so glad that I chose Choice Home Warranty.

4 months ago

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Suzanne

It’s super easy to request service on line. By the next day there’s a tech assigned and you get an appt for service.

4 months ago

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Verified Customer

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Mrs

Very disappointed there are no contractors in okeechobee area so the technician has to come from 35 miles. They come over to okeechobee only on Tuesday or Thursday so it took him about 2 weeks before he came the first time. He did a temporary fix on the washing machine and closed the job. I entered another claim request. It took another week & 1/2 for him to make it back my way. That 3&1/2 weeks without a washer

4 months ago

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Verified Customer

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Lillian

Been with them for several years. only problem is some of repair agents are not the best. Have had 2 that were way off and I believe they were both Whirlpool repairmen.

4 months ago

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Verified Customer

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Elthon

One of the best warranty companies I have dealt with. Responsibility and professionalism is the 2 words I must use with them.

4 months ago

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Virginia

I called and when the tech they selected was available, he came out assessed the issue, ordered parts, returned and fixed the problem.

4 months ago

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Verified Customer

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Angela

Jeff my plumber was awesome! He kept me informed of the process and when everything was approved, he got the work done right on time.

4 months ago

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Verified Customer

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Norman

The guy came out and looked at my pool equipment and question whether or not choice warranty would cover any work with the controls, but said he would get back with me, but never did

4 months ago

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Verified Customer

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Joan

Choice Homes has been reliable, they work expeditiously, also keep you inform of the repair process from the beginning to the end.

4 months ago

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Verified Customer

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Joyce

The only problem I've had is the plumber never came back when he said he would. But other wise I have nothing but good things to say about Choice Home Warranty.

4 months ago

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Verified Customer

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Leland Las Vegas, Nevada

Great service I called the main phone number gave my needs the repair man called an hour later and scheduled an appointment for the repair

4 months ago Edited May 27, 2026

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Verified Customer

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Brett

Do not choose this company they seem like they cover everything however they don’t. They came to my house which is a private residence which the homeowner did some work. The electric went out in the house they sent a check out. Only wanted was the deposit for the visit which was $85. I gave it to him then he went to look at the problem. He said this is commercial. we don’t cover it and left I appealed, but it was his word against mine. I do not live in a commercial residence. I live in a private home. I would not recommend this company.

4 months ago

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Verified Customer

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Sharon Molberg

Welcoming and seemed to be knowledgeable about the generator. I’m so glad I’m getting service from the company Choice Warranty.

4 months ago

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Verified Customer

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Teresasean

The customer service was great and a repair person was sent out the next day. The repair person was knowledgably and fixed the problem.

4 months ago

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Verified Customer

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Marzella

Choice home warranty is a great company they get your job done when you call them without delay they're a great business to to have on your side

4 months ago

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Verified Customer

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Abrahan

It is good to know that if something breaks in your home, Choice Home Warranty has you covered. Nothing else will give you the same peace of mind.

4 months ago

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Verified Customer

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Mark

I like the peace of mind that comes with having a home warranty. Choice Home Warranty is rated the highest of any home warranty companies.

4 months ago

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Verified Customer

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Zina

The presentation to get you is great! Then the nonsense begins. I'm still waiting 5 months for a microwave that couldn't be fixed. I've emailed and call to be told check with post office, wait a while, and mind you, the little amount won't even cover hald the cost of replacing microwave! Then, the vendors are horrible with keeping appointments and don't value your time! Then, the amount they give you to replace an item, is not even half!

4 months ago

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Verified Customer

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Barbara

The commitment of its employees to make things right and the professionalism shown on each visit. They were friendly and had good advice.

4 months ago

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Verified Customer

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Nancy

Jacob from Express Appliance fixed my ice maker issue quickly. He was courteous and knowledgeable. Thank you for solving the problem.

4 months ago

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Verified Customer

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Lynn

He diagnosed the problem which was a probable fuse blown. We took care of it and haven’t had further problems. Fast, efficient and on time.

4 months ago

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Verified Customer

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John

They are worthless. They make you wait for there contractors that cannot show up for 7 days, when you complain they say go ahead and get one yourself and they will reimburse you, Then when you file a claim they tell you they will n ot reimburse because you did not get approval of the estimate first. Total rip off. Not the same company I have used in the past

4 months ago

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Verified Customer

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Robert

The service company you hired have taken 7 weeks to fix my washing wand it’s still not fixed. They told me it will be 2 more weeks before they can come back. Even then there is no guarantee it will be fixed then. This service is unacceptable for me and should be for you too!

4 months ago

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Verified Customer

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Louise Brown

It was rated number one by Consumer Reports. It’s reasonable and they seem to have efficient and knowledgeable people working with them.

4 months ago

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Verified Customer

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Linda Hynes

I am very pleased with your company. They get me scheduled quickly and the people that come are very knowledgeable and efficient.

4 months ago

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Verified Customer

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Rosalyn and David Hunt

The men that came did a great job, everything is working well, they were very respectful they cleaned up after themselves, would recommend.

4 months ago

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Verified Customer

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Loran Beals

Very responsive to claim reported to Choice website . Had repair tech visit three days later and he repaired dishwasher with needed part same day.

4 months ago

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Verified Customer

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Susan and Paula Fratazzi

Excellent as long as you do not have a plumbing need. So far, the 2 plumbing needs I submit just didn’t happen. I received emails stating I had missed my appointment?

4 months ago

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Verified Customer

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Joe Ramos

I had one service call about a month ago because my refrigerator was not working properly, and it got taken care of within a week.

4 months ago

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Verified Customer

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Kathy Long

The company who helped me with my garage door was excellent.Service was fast and my life is less stressful knowing that I have someone to call.

4 months ago

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Verified Customer

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Marilyn A Sheppard

I filed a claim on line in 1-2 days i was contacted by a technician and was taken. Are of in 4 days I believe so far so good

4 months ago

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Verified Customer

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Linda Pokora

They took care of my refrigerator shutting off due to a fan not working. Someone came the next morning after I filed a claim.

4 months ago

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Verified Customer

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Debra Langlois

Has not been working out for us. Your employees are very nice but for what I feel I receive I will just take my chances. I am trying to terminate so if you can facilitate that I would appreciate it. I’m cannot afford this monthly payment that went up $20 ish

4 months ago

Choice Home Warranty Reviews