Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Wanda

Choice HOme Warranty does not pay on a lot of things. I pay $55.00 amonth and when I put in a claim, when the person comes out to review the matter, I have to pay them $75.00, then CHW want pay for the repair. I can save by not having a home warranty and the $75.00 I have to pay the repair person and pay for it myself. Our I guess you call it pressure pump on the Swim pool, needed repaired, CHW called handyman, that doesn't know crock about a pool, instead of a pool person and the Handyman sent back a repair that it had been tampered with and CHW wouldn't pay for it. The pool pump had not been tampered with. That is how stupid CHW are. I wouldn't recommend them to anyone.

7 months ago

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Kate

I like how easy it is to file a claim. I have had three claims and all of them were serviced quickly and professionally, and I was very happy with the results.

7 months ago

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Lisette

I like how easy it is to put in a claim and get things fixed. Although at times, parts were not covered which is upsetting when this is why we have this additional coverage. To help ease with the cost of repairs.

7 months ago

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Ben Rodriguez

I was able to get by tankless water heater done quickly with the of a contact from Choice home warranty. The individual was quick, efficient, and professional.

7 months ago Edited November 8, 2025

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Flauraa Pitts

I am disappointed because my dryer and refrigerator is still not working it have been two months and a half since I put my claim in and they are still not fixed I know that the parts are not easy to get but still I am disappointed

7 months ago

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Ebony Russ

It is taking over a month to get my built in microwave fixed. I'm beginning to wonder what service am I paying for. Choice does not appear to enforce a service level with their technicians. It is frustrating and causing me to reevaluate renewing my contract with Choice.

7 months ago

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Maryann

3rd party are not reliable for parts. I have been waiting over a month for a part for my ice maker. Tired of waiting. Every one gif my money. I would like someone to really see what is the delay. Not satisfied with their response.?

8 months ago

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Maurice

Your company is an absolutely Total Scam, Fraud and everything else in between... I purchased a 3 yr Home warranty in October 2024 and had an issue with my A/C on this past 4th of July weekend (2025). Fortunately I have a Window and a Mobile A/C unit as I didn't expect Choice Home Warranty to come out that weekend. A few days later they sent a rep from SEARS to take a look at my outdoor unit where, according to CHOICE, he reported Dirt and Debris caused the compressor to fail, therefore they declined coverage, I think they also mentioned lack of tuneups as well, which I have my Unit services 2x yr (I have the receipts). When I finally spoke to a Representative named Andrea, she reconfirmed that you were Not going to cover the compressor but they may be able to supplement the replacement cost, so she asked me to secure a quote for her review. This request kinda sounded fishy so I called an A/C acquaintance of mine to come take a look. 1st of all the compressor is a self-contained unit without External fans, vents etc, there is literally No amount of Debris that would cause a failure (unless the entire housing unit was full of dirt I suppose). 2nd, he found the problem was that the Power Plug to the compressor shorted out which could Not have been caused by Dirt and Debris because it had a cover?!?! I called yet another A/C guy just to verify, sent him pics and he also told me that this was a common failure with this specific type of compressor. I do have pictures by the way!!! To add insult to injury Choice sent me an email today 7/15/2025 telling me that they are cancelling my contract and sending me a Prorated refund. Your company SCAMS people, you guys should be ashamed of yourselves because I was actually referred to you by my Neighbor!! I should have checked your Google Reviews first, which were Horrible by the way!

8 months ago

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Verified Customer

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Leslie Parker

I filed a claim for my AC 27 days ago. 20 days ago they approved a replacement was needed and provided me my cost. I agreed to pay. I was supposed to get the new unit 13 days ago, and paid my portion 2 days before that. The unit ordered by Choice was not available when the contractor went to pick it up (it was an outdated model). It took another 5 days for Choice to order another unit to be ready 6 days ago. However the unit was not there at the supplier again 6 days ago. It was not there 5 days ago either. It was finally there 4 days ago and was installed that day. However the new unit cooled my house from bear 100 degrees to around 90 degrees. I added to the claim about this 2 days ago. A tech came out yesterday and made some adjustments but it was still not cooling lower than 90 degrees, so they checked the refrigerant level and it was a little low (this is supposed to be a brand new unit by the way). Unfortunately the new refrigerant (R484B) is hard to find so now I’m without AC again until they can get some and SEE if that helps (unable to run the unit to avoid any damage). I have been without AC now for 27 days in Phoenix AZ with record breaking heat wave temperatures and there is no end in sight yet. Choice has been very hard to deal with. When I tried calling after the first unit was not available, the call kept failing (I tried customer service and the sales numbers). All messages posted in my claim online by me and by Choice disappear. Only the approval message from 20 days ago remains. Sometimes their response is sent by email but not always.

8 months ago

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Verified Customer

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Cheryl

All good. Quick response and very professional tech. He was a GE tech and knew exactly how to fix my dishwasher Web sight easy to place a claim. Very satisfied all around

8 months ago

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Verified Customer

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Fritz

Warranty seems OK except there are hidden fees with every call. A replacement water heater cost an extra $300 to replace. When asked what was the extra charge for, the answer was a fee to get rid of the water heater. That seems a bit expensive. I could have brought it to the junk yard for free. If this keeps up, I will not renew.

8 months ago

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Christopher

My ONE and ONLY claim was handled so poorly, that I decided to just hire a company myself to have my HVAC system repaired. I was canceled on twice by the two lousy companies that you were going to send to my home, and all after I took two days off work to be available to meet them! When I called the 800 number to see why it would take so long to get someone to my home to fix the problem, your people told me that all of the repair places were too busy and couldn't get out to my home before 2 weeks. I called at least 5 places and each and every one of them said that they could be there within 24 hours! Including Sears Home Repair, which was the company that said they were assigned to my repair! If you expect people to sign up with your company and keep renewing their policy every year, you need to make a better effort than this and you need to align yourselves with better more reliable companies than the ones you have now. I will not be renewing my policy. I have two months left on my policy and my dishwasher has quit working, but I will call a company myself or just go buy a new one. And I have told everyone I know how poorly I have been treated and am looking into writing a letter to the Better Business Bureau. Thank you for nothing, except spending nearly a thousand dollars to receive nothing in return.

8 months ago

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Bob H

8 months ago Edited July 8, 2025

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Keturah S.

Unfortunately, I had to update my review from 5 months ago. There are two stars instead one 1 only because Choice Home Warranty does reply to outreach in a VERY timely manner. However, that does not change the fact that who they contract to work are not trustworthy or professional individuals / companies. It's been nearly two whole months and my claim has not been settled. This is due to no-shows from the technicians they contract with and one even lied and said that I missed the appointment. Meanwhile, they never showed up.

8 months ago Edited December 21, 2025

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Anne

I think I did this. The scheduling part was not good very long wait due ti some billing issues I was not notified about and sink not being able to be used. Frozen garbage disposal.

8 months ago

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Richard Healy

in this issue we were completely satisfied

1 day ago

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Karen

I'll let you know after I see if they send my money from my re

2 weeks ago

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Kim Rowe

Recommended by my daughter who use to be a realtor.

2 weeks ago

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Ellis

Good response time, repairman knowledgeable,

2 weeks ago

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Robert

Fast, complete service. Excellent ranking.

3 weeks ago

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Lorraine

Service very slow 10 days for service.dissatisfied with lowball settlement. Would never recommend you

3 weeks ago

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Verified Customer

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Wanda

Long wait time for some services to be completed

3 weeks ago

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Sultana

It took a couple of weeks to fix it but now it’s working

3 weeks ago

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LLOYD HARRIS

Internet choice, was rated very good on the best home warranty choices.

3 weeks ago

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Rene Portillo

Up to Jan 2026, my experience with choice was great. As of Feb1st 2026 very disappointed with this company.

3 weeks ago

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Richard Nestlebush

Taking too long to get an answer on the power cord decision. If it’s covered under choice home warranty.

3 weeks ago

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Richard Decker

My LG refrigerator started making noise. I placed a ticket on Monday, got a person assigned in less than an hour. The service person came the next day and replaced the faulty part. This was the best service call I have ever received and my first for Choice Home Warranty since switching from another company.

4 months ago

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Gary Zurn

This would have been a 5 but the replacement program is terrible. My dishwasher was deemed unable to be repaired by repairman who was great. However I was only offered $272 for a full replacement based on how they calculate. It was $1200 new with install. I could get an equivalent replacement for $1000 but they would not budge off the $272. No mention of depreciation by customer service. Only keep saying based on size, options etc. Regardless of what I showed them. I challenge anyone to find a replacement dishwasher with the options of a Kenmore Elite for $272, Read small print very carefully for replacement option.

4 months ago

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Ronald Lewis

I have had a Choice Home Warranty for my house for over three years now. This is a lifesaver. When I like best about their Home Warranty as it covers everything including my pool. It costs me only $85 every time they come out and everything else is covered.

4 months ago

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Sheila Adams

From start to finish the process was seamless. The person that we were scheduled with was personable and knowledgeable in his field. (Electrical) Not only that but my husband and I learned a lot that day. He can do work for us anytime. I would've gotten his name had I thought I would do a survey 🙂

4 months ago

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Desmond Proctor

Shawn Nourieli was an excellent representative to coordinate with in developing my home warranty policy. Very easy to communicate with and understanding of the time I needed to review options. I didn't feel pressured, but was also able to quickly determine that Choice Home Warranty had the best policy for our home!

5 months ago

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Richard Harrison

I bought a policy because our 2010 house had original appliances when we bought it in 2020. This year, the refrigerator finally died and was so old parts are no longer available. CHW offered me a fair amount to enable me to replace the failed unit.

5 months ago

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Bina Patel

I chose the Choice Home Warranty because my son’s in laws had a policy and he said they are doing very good service . That’s why I chose. Any time I call them always answers and solve my problems and I have called them 3 times and fixed them all. Great service and friendly customer care.

5 months ago

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Verified Customer

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Brenda

I really can’t give a thumbs up because I have been without my refrigerator almost 3 weeks. All my food went bad and I’m struggling to keep medication that goes in the refrigerator acceptable to use. I don’t understand why it takes so long to recieve compensation for your trouble. The 59.00 a month goes out of my account and it’s never late.

8 months ago

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Robert Beckwith

I have used Choice twice now: 1. Dishwasher - It took 5 visits to get the dishwasher fixed. I was not happy with the service organization chosen by Choice to fix it. It took an inordinate amount of time to fix a problem that should have taken two visits at the most. 2. Electrical Problem - This service organization was superb! They were prompt knowledgeable, friendly and efficient. I thoroughly found them a pleasure to deal with. Definitely would recommend them.

8 months ago

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Chiquita

My spouse and I are very disappointed with choice. They denied a claim for a leaking facet that became difficult to turn off or on advising that it was not normal wear. When we asked for the account to be closed as this was not the 1st denial they agreed to cover the cost of the repairs but advised because tge claim has been originally denied we'd need to pay the technician the fee for coming out again, so we were charged 3 fees due to the denial, 2 fees for the technician to come out and the technician charged a $55 trip fee to come out to do the repairs which he claimed he would not have charged if the claim had not been originally declined.

8 months ago

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Tish

I liked the appliance guy Nik who came out for our garbage disposal he was pleasant, professional, extremely helpful and knowledgeable he was a joy to have and did an excellent job! The plumber was not professional or pleasant he got the job done but his attitude was below standard I would not want him again.. he didn’t even introduce himself and was supposed to send me a receipt and he never did this was on July 1 at 11:30 am..

8 months ago

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Verified Customer

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Ruben Vazquez

Great service and technicians on time, knowledgeable, experienced, and courteous team. Very communicative. So far we have been receiving all notifications of what needs happen and what to expect.

8 months ago

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Janet

I put in a claim for my oven and the company you chose never showed up. I canceled the claim and I'm canceling my contract. I have been without an oven for over 2 weeks and have called a repair man to fix it. You replaced my water heater and the tech you sent was great. Not so with Titan Appliance. They informed me that I was out of their area. I initially was scheduled for 6/26. Then they changed it to 7/2. I called Titan and Sammi scheduled me for 6/29. The tech never showed up and I called around 2. He called me back and said he was sorry he hadn't called and there was no reason for him to come out. I have spoken to Sammi a number of times; she was very helpful at first. I received an email from Choice yesterday 7/1 advising me that Titan would be out on 6//29 between 11 & 3 on 6/29 between 11 and 3. I am very disappointed with this service and I want my contract cancelled. I have called Choice numerous times and always get a recording -I want to speak to someone.

8 months ago

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Donald

Water heater service waa terrific! Refrigerator is another story. Why do we have to wait 30 days for approved settlement? We do not have a refrigerator for two weeks so far!

8 months ago

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Tina Primer

CHW was terrific. They were prompt with our repairs, easy to make a claim, and service people were always polite. cHW is a great company, and I would recommend them to family and friends!

8 months ago

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Pat Glew

Depends on how they respond to your request. Could be worth it if enough stuff breaks down and what the cost of repair would be compared to the overall price of your membership plus the $75 service fee. I thought it was worth a try

8 months ago

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Carlyn

This service turned out to be stress-free. It was my air conditioner and I thought it would take days. It did not and the guy he sent was friendly, quick and had it up and running in no time at all. Thanks

9 months ago

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Carol & Ed Moll

We moved here 7 years ago and the former home owners referred us to Choice. We are so glad we have your Home Warranty. Choice has always taken great care of us when we needed your services. Your customer support is amazing.

9 months ago Edited December 2, 2025

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Jacqueline

The tech was very knowledgeable of what was wrong with my air conditioner. He knew what to do and explained to me what was needed to fix it. He had it fixed within an hour. Great service!,

9 months ago

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BEVERLY MASSEY

In the past I have not had assistance getting claims approved and processed. Multiple occasions where my claim was rejected. My house is in a very rural area and there are no service companies that will work with your product because of your low payment. I have to get service and then get reimbursed, and I never get the full amount back. My latest claim the check has been lost in the mail for 6 weeks and I cannot get Choice to reissue.

9 months ago

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Cheri

I love this company. I purchased this program a few months ago and it is worth every penny. I had a problem with my furnace. I made a claim and within a few hours and had a response from a contractor and sey up appointment for the next day. It was great service.

9 months ago

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Verified Customer

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Paula

My washing machine broke recently and I found it was easy to call and put in the request at Choice for someone to fix it. They sent someone out and it was fixed and working fine within a couple days!

9 months ago

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Eman

While the service is convenient, when submitting a claim the company lacks the ability to convey the status of the technician from start to finish. I made a claim, paid my deductible and then the appointment that was set was cancelled. I called and called the office trying to get in touch with someone with no luck. Then a week later I get a text message out of the blue from a technician saying they would be at my house the next day. Horrible communication. Raggedy communication.

9 months ago

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Verified Customer

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Theresa Littlefield

I have put one or two Claims in a year since I got it. They’ve been easy and priced exactly as specified they’ve come they’ve fixed it and it’s been correct and speedy. They are great.

9 months ago

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