Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

John

I found the service to be quick, but sometimes the representatives struggle to understand my issues. I've had multiple visits for my dryer, which is still making strange noises after being 'fixed.' Additionally, while the refrigerator's ice maker works fine, I've had temperature control and light issues with other appliances. Overall, I'm frustrated with the inconsistency.

1 year ago

check_circle

Verified Customer

star star star star star

Kaye

I received prompt and accurate information for my needs, and the response time was impressive. When I needed to use my warranty for a sump pump issue, a technician was sent out quickly. He diagnosed the problem effectively and resolved it. Overall, a great experience!

1 year ago

check_circle

Verified Customer

star star star star star

Raila

I've had a positive experience with the company. They promptly fixed my kitchen sink faucet when it needed repair. Additionally, when I faced a serious issue with my refrigerator, they offered me credit to purchase a new one, which was a sensible solution. Overall, I appreciate their service and responsiveness.

1 year ago

check_circle

Verified Customer

star star star star star

Cordell

I had a great experience with the service! Scheduling a claim was easy, and they promptly fixed my stove while compensating me for my refrigerator. The process was quick and hassle-free, taking less than half an hour. I also learned about my pool issues thanks to their helpful advice. Highly recommend for home maintenance!

1 year ago

check_circle

Verified Customer

star star star star star

Bowen

I had a great experience with customer service. They were prompt, courteous, and professional, addressing my issues right away. When I called, I received a confirmation number and a follow-up call within a week to resolve my refrigerator problem. The repair was completed efficiently, and everything worked out well!

1 year ago

check_circle

Verified Customer

star star star star star_border

Norma

I've had a mixed experience with customer service. While some representatives have been helpful, others have been frustrating to deal with, leading to repeated follow-ups and unresolved claims. My LG dishwasher had a known defect, requiring multiple service calls over the years, which felt like a waste of time and money. Overall, the service varies greatly depending on the representative.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I had a great experience with customer service. They respond quickly and keep me updated on my claims, even while I was overseas. Recently, they efficiently handled my garbage disposal issue and replaced my AC unit without excessive costs. I'm very grateful for their prompt and communicative support!

1 year ago

check_circle

Verified Customer

star star star star star

John

I primarily handled everything online, rarely needing customer support except for the initial setup. My last experience with my warranty was disappointing; it only partially covered a shower leak, leading to unexpected extra costs for plumbing. While they eventually addressed my needs, the coverage limitations were frustrating.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I've had a great experience with their service. Whenever I have an issue, they're quick to respond and send reliable professionals to fix my problems. Recently, my dishwasher broke, and they promptly sent a repairman who had the necessary parts to fix it right away. The low fee for the service is fantastic too!

1 year ago

check_circle

Verified Customer

star star star star star_border

John

I find the automated service generally efficient, but there have been frustrating instances when issues arose, like with my air conditioning. It was a hassle finding my own repair service and dealing with the back and forth. However, most experiences have been smooth, like when I had an ice maker issue that was resolved quickly, even if it took a little time to diagnose.

1 year ago

check_circle

Verified Customer

star star star star star

Lorenz Kuhn

We had Choice for about 10 years and we have always been taken care of quickly when we submit a claim. Peace of mind, we have had to have garage door repairs, a/c repairs, Hotwater heater repairs, toilet repairs, refrigerator, oven, dishwasher and washing machine repairs. Pretty smooth and good customer service.

1 year ago

check_circle

Verified Customer

star star star star star

Trish

I like having a home warranty as a safety net for our household. Home repairs can add up quickly, and the cost of maintaining a home is constant. This warranty helps my family keep up our home quickly when an appliance breaks down.

1 year ago

check_circle

Verified Customer

star star star star star

Burnell Wilson

I think they are great warranty company they don't hesitate to get someone on the job and it doesn't matter how many times you need to use the warranty they will uphold their end of the deal I think they are a wonderful company two thumbs up 👍👍

1 year ago

check_circle

Verified Customer

star star star star star

Nand Rai

Choice warranty service is very good Most of things get done in timely manner There is one exception that for appliance service appointment took three days after we calledIt should have taken about one day But things were done properly We recommend this company

1 year ago

check_circle

Verified Customer

star star star star star

Everton Harrison

I like the fact that once I place the service call every thing that was promised seamlessly happened. The local service provider was top no Professional and informative . Assess order parts and came by in 2 days to complete the job. Every thing is working. I am a happy and satisfied customer!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Karen Sherek

The first technician we called on regarding our air conditioner, was on time for a professional and no hidden cost except for the $85 fee. The company, clockwise plumbing, I was not impressed with very very much. Although they finally came out today to fix my water heater after not hearing from them so I had to call the company and ask for an appointment myself. I and my husband are not happy that we also had to pay for products needed for the service. We wanted a warranty program where we only pay the $85 fee as noted in the contract. We should not have to pay extra for products needed for something that needs replacing.

1 year ago

check_circle

Verified Customer

star star star star star

Saketa

I'm extremely satisfied. My only complaint would be for extra small things like service calls that were made and no work was done maybe a little percentage back would be good. I mean all he did was flip the switch on a breaker box. That was an expensive lesson learned there. $85 to flip a switch. But oh well you live and you learn.

1 year ago

check_circle

Verified Customer

star star star star star_border

Jose

Pros: It is very easy to file a claim with Choice Home Warranty (CHW). When filing a claim, a service provider is immediately sought by CHW followed by scheduling an appointment for service. Cons: The time for the service provider to obtain the necessary parts for the repair is not consistent. In some cases, parts are obtained the same day and in others it has taken up to 3 weeks.

1 year ago

check_circle

Verified Customer

star star star star star

Jimmy

I am giving Home Warranty 5 stars because they took care of my broken Hot Water Tank issue with not problems. The process was smooth & it did not take long. The company AT YOUR SERVICE HEATING AND COOLING was great! I would highly recommend Choice Home Warranty! Jimmy Mitchell

1 year ago

check_circle

Verified Customer

star star star star star

Burt

I love Choice Home Warranty I I have had to call them 3-4 times and every time I got a quick response and a date was set to fix my problem. All my problems were fixed in a good amount of time. Have told couple friends and one of them even signed with them! I am a happy customer and would recommend.

1 year ago

check_circle

Verified Customer

star star star star star

Rebecca

I’ve been very happy that I finally signed up with Choice Warranty. And I’d be very satisfied on the great customer service that Choice Warranty has provided me. I purchased the WARRANTY for my two homes and very very happy and I thank Choice Warranty and continue to recommend this WARRANTY to my friends and neighbours

1 year ago

check_circle

Verified Customer

star star star star star

James Mcaleese

I like the fact that if you report the need for service, they get back to you ASAP. The companies that have responded to my needs have all been excellent reputable reliable companies. I joined choice home warranty because I couldn’t get quality technicians in my town. They got them to come there and quickly excellent company.

1 year ago

check_circle

Verified Customer

star star star star star

Teisha Marie Coriale Combes (Tish)

Whenever there is an issue that I felt needed further resolution, I always got help and manage to get excellent care. Explaining and perseverance things get under control never give up because it is amazing to be comfortable knowing that if something goes wrong with your home to do is help and will save money.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Frank Socia

I do not like this unit you installed . It is not valences very good . It vibrates things out of my window . I wake the house up using it late . I’m glad you text me because I was about to call you this garbage disposal works but it a bad u it or bad design . I would like it changed out for a unit at least as good as I had . The old one did not vibrate this bad broken . I would appreciate you taking care of this matter . I just want to be another satisfied customer of choice home warenty if this is fixed I will go back to a 5 and continue getting you more customers. I just sent a lady from Social security to talk on Feb 7

1 year ago

check_circle

Verified Customer

star star star star star_border

Ronald

Unfortunately it took 2 weeks for an appointment with the repair company. But the good news is the repair company that was sent was excellent. I have had problems with other repair companies in the past . The tech was excellent and ordered all the right parts for the repair the 1st time. I have spare parts here from other repair companies that were not needed. Next time I need a repair company I will ask for the company that fixed my washer.

1 year ago

check_circle

Verified Customer

star star star star star

Janet

Very pleased with the overall service from CHW to the contracted vendors. Both were polite, informed and professional. I called CHW, and that same day was called by the vendor who was able to schedule an appointment to come out the very next day.

1 year ago

check_circle

Verified Customer

star star star star star

Stacy Forbes

I have never had a better experience filing a home warranty claim and a having a qualified technician resolve my issue in a timely manner. While I hope not to have a need to file another claim, it is reassuring that Choice Home Warranty is at the ready to take immediate action.

1 year ago

check_circle

Verified Customer

star star star star star

Daniel and Victroria McLean/Brown

My garbae disposal went out. A few days later choice sent a guy over an d he put a new one in. Two summers ago my a/c init went out. A week later choice had a new one put in with all the duct work also. Now its time to renew with choice

1 year ago

check_circle

Verified Customer

star star star star star

Julie Nolan

Both calls I’ve made have been for plumbing issues, and both times things were handled well. I was especially pleased with the pair that handled my kitchen faucet fix. They removed everything under the sink and put it back with no complaints! I have hip issues so couldn’t do it myself. So far, I’m very happy with my warranty!

1 year ago

check_circle

Verified Customer

star star star star star

Maria

I really appreciate how professional, helpful and the quick turn around resolving an issue when a claim is filed. I have been satisfied with the repair companies and technicians assigned and how quickly the good folks at Choice respond to help me manage my needs.

1 year ago

check_circle

Verified Customer

star star star star star

Tony

I had a great experience using the online service request system. I received prompt communication from the repair company, and they scheduled an appointment for the very next day. The serviceman was efficient, and the issue was resolved quickly with a timely repair. Overall, I'm very impressed with the service!

1 year ago

check_circle

Verified Customer

star star star star star

Chris

I had a disappointing experience with Choice Warranty. The technicians they sent were not knowledgeable and far from local, leading me to hire my own. In contrast, I had a positive experience with independent contractors who responded quickly and fixed my washing machine issue with ease. Overall, my experience has been quite mixed.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymously

I had a fantastic experience with the service! They responded quickly to my inquiries, and the independent contractors arrived the next day to fix my washing machine. They had the necessary part on hand and repaired it immediately. Overall, everything was handled perfectly, leaving me very satisfied with the support I received.

1 year ago

check_circle

Verified Customer

star star star star star

Don Lazard

I had a great experience with customer service. They were prompt and professional, handling my repairs efficiently. When I used my warranty, they sent someone out quickly, and everything was resolved in no time. Overall, I was impressed with the timely response and the courteous staff.

1 year ago

check_circle

Verified Customer

star star star star star

Janet

I had a great experience with Choice Home Warranty. They were efficient in getting repair people to us during a challenging time. When our garbage disposal needed replacing, the process was smooth. Additionally, they quickly sent a repairman for our furnace issues during the cold months. Overall, their service was helpful and timely.

1 year ago

check_circle

Verified Customer

star star star star star

Gloria

I've consistently received prompt and professional service. Every time I've called for repairs, they responded quickly and completed the work efficiently, including fixing ceiling fans and air conditioning issues. Their customer service is polite, and I appreciate how timely everything is handled. Highly recommend!

1 year ago

check_circle

Verified Customer

star star star star star

David

I had an issue with my hot water heater and made an appointment for repairs. I wasn't aware that weekend service wasn't available, which was a bit frustrating, but overall, the process went smoothly. I filled out the claim form online, and they quickly assigned a company to help. Everything was handled well according to the policy.

1 year ago

check_circle

Verified Customer

star star star star star_border

Ron

I found the service to be somewhat unresponsive when I called for help. However, I had a positive experience when they couldn't repair my refrigerator and credited me towards a new one. I did face an issue with scheduling my hot water heater repair, as I wasn't informed that weekend service wasn't available. Overall, my experience was satisfactory.

1 year ago

check_circle

Verified Customer

star star star star star_border

Karen

I had a mixed experience with their service. The technician who came was very helpful and polite, which I appreciated. However, while they cover repairs sometimes, it often feels like a struggle to get them approved. My dryer still has issues with the door opening unexpectedly, even after being fixed, which is frustrating. Overall, good service but inconsistent repair coverage.

1 year ago

check_circle

Verified Customer

star star star star star

Yichao

I had a great experience with Choice Home Warranty. When my water heater failed, I filled out the claim form online, and they quickly assigned a company to help. Everything went smoothly and according to policy. They also assisted in replacing my garbage disposal without any issues. Highly recommend their service!

1 year ago

check_circle

Verified Customer

star star star star star

Agapito Menifee, CA

I found the customer service to be quite satisfactory. They responded promptly and addressed all my questions, even if not all answers were to my liking. I recently used their service for my furnace, and they quickly sent a technician who took great care of the issue. Overall, a positive experience!

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I've had positive experiences with Choice, receiving quick responses even on weekends. However, I wish for more personal communication when needed. Recently, they promptly addressed an AC issue, and their technician was very helpful. A similar experience occurred with my furnace repair, where the response was also quick and efficient. Overall, a reliable service!

1 year ago

check_circle

Verified Customer

star star star star star

Sheryl

I had a great experience with customer service. They quickly understood my needs and sent someone knowledgeable to fix my issues. I also used my warranty recently for various problems in my homes, and they handled everything promptly, keeping me informed throughout the process. Overall, I'm very satisfied with their service!

1 year ago

check_circle

Verified Customer

star star star star star

Jasmine

Customer support has been a mixed bag. While I've had some accommodating experiences, there were also instances where my warranty claims were mishandled, leaving me frustrated. However, I appreciate the prompt response when my sink went out. Overall, it's been a blend of good and bad experiences.

1 year ago

check_circle

Verified Customer

star star star star star

Venantius

I had a positive experience with the repair service. The technician was polite, humble, and knowledgeable, completing the job efficiently without expecting anything in return. Although I had a couple of minor issues in the past, overall, I'm satisfied with their service and would recommend them for appliance repairs.

1 year ago

check_circle

Verified Customer

star star star star star

Ivan

I had a great experience with the service. They were very responsive and addressed my requests quickly. My issues with the garage door and a leak were handled appropriately, and I was satisfied with how they resolved the problems, including a previous issue with the refrigerator's ice maker. Overall, excellent service!

1 year ago

check_circle

Verified Customer

star star star star star_border

Theresa

I had mixed experiences with the service. The first visit was confusing; the technician wasn’t clear about the microwave needing replacement, which left me disappointed with my options. However, the second visit for my washing machine was excellent. The repairman quickly addressed the issue, and I was very satisfied with the outcome. Overall, one good experience and one that could be improved.

1 year ago

check_circle

Verified Customer

star star star star star

Annette

I had a great experience with customer support. They were very responsive and helpful when I needed to replace my washing machine and hot water heater. Their assistance made the process much easier, and I truly appreciated their attentiveness.

1 year ago

check_circle

Verified Customer

star star star star star_border

Adeola

I've had mixed experiences with customer service. While they dispatch technicians quickly, the wait times for parts can be frustrating. I've dealt with unreliable technicians before, and I'm currently waiting for my electrical issue to be resolved. Overall, I appreciate their efforts but wish they could improve their supply chain to expedite repairs.

1 year ago

check_circle

Verified Customer

star star star star star

Jodi

I had a great experience with customer support; they were polite and knowledgeable. I submitted a work order for my air conditioning unit, and the technician arrived promptly the next day. Unlike my previous home warranty, the entire process was quick and efficient, taking less than a week to resolve. Highly satisfied!

1 year ago

Choice Home Warranty Reviews