Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Lori

They are terrible.! They deny claims for no reason. I had a refrigerator go out and they took over 2 months just to get someone out to look at it. They are a terrible company to work with. Items are covered but they charge you to replace them and say it is because they have to update the system to replace the compressor. They said they had to change the wiring to the compressor. I watched the repairman change one for the other and there was no change of wiring.

4 months ago

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David

We paid a deductible to the plumber to come out and fix NOTHING because in order for him to access the components they would have had to remove tile. They told me this is not covered under warranty and that none of the items he needed to do to fix the tub were covered under warranty. So all we did was pay the deductible, turn off the circuit breaker and we have a permanently broken tub now. Warranty is WORTHLESS!

4 months ago

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John

My contract with Choice Home Warranty covered plumbing, however, when I submitted my claim for the bathroom and kitchen water faucets which were both twenty-one years old and falling apart and not functioning I was told that my claim was refused because the photos submitted with the claim indicated the. faucets appeared to be "broken" and not damaged by normal wear and tear. I paid my premiums as a greed, however, CHW did not pay the claim as they agreed to do.

4 months ago

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Brenda

They have been great on all of my claims. The only reason I didn’t give them a five, was appointments and resolutions sometimes took longer than I would have liked.

4 months ago

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Karen

They have a hard time finding reputable contractors to work for them. It took from 12/24 to 10/25 before they could send a person who knew what they were doing to repair my HVAC. He was knowledgeable and professional unlike the first person they sent. Then choice ask me to pay $780.00 to the repairman for additional parts to replace the compressor. We decided to get our own repairman and let them pay what the compressor cost back to us when we had a new unit installed. I would not recommend Choice home warranty.

4 months ago

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Mary

People are friendly, not pushy. I have had only one experience to fix something but he was knowledgeable and professional.

4 months ago

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Rochelle

You don’t want my feedback, I had issues with my garage door wheels which you guys wouldn’t replace because it was covered. My garage doors are basically new barely used.

4 months ago

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Laura

CHW provided a 8.5 year old coil replacement - older than the failed coil that they took out. I cannot get a proper warranty on the "new" coil because it is so old. They also undersized the unit. They will not fix their mistake because the replacement is not currently broken. After multiple inquiries, I am getting pushed around and not given straight answers. Why bother with CHW when they are only causing bigger problems for me in the long run?!

4 months ago

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Iruthia

I was excited to get CHW but now I am unhappy, dissatisfied and disappointed as my monthly rate was increased and service call rate too was increased without notifying me. I tried calling resolutions but NO RESPONSE! I am now negotiating with AHS. Thanks

4 months ago

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Earleen

they have showed up as expected and made repairs. there workers have answered any questions. You can apply for help on line.

4 months ago

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Reba

After my very few claims that you have paid me hardly nothing, I wish I had my money back. Paid cash for a 5 year plan! Waste of my money. Last claim you did come through with $200 for a new dishwasher that cost $600. You once sent an appliance repair man to fix an electrical problem which you refused to fix because it was outside but house but on my porch. Will never recommend you to my worst enemy Reba Jan Proctor Foley AL

4 months ago

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Loren Angel

The men are very prompt on arriving at the scheduled time and had the repair done in a matter of minutes. Thank you very much

4 months ago

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Angela

Paying every month and then had to use for my washer, came out quickly,charged me $100 and tell me if I want it fixed my portion would be another $200, I don’t think so I can buy a new one for a few more hundreds

4 months ago

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Rhonda

I have been waiting a month to get the seal on the freezer door of my refrigerator fixed. Because the seal is worn out ice keeps freezing up on the inside of the freezer door and it has started freezing on the inside of the other wall and completely freezing inside on my food. They keep sending me wanting me to give feedback on their company and I’m just telling you the truth. This feedback is going to hurt them and it’s their own fault for not fixing my refrigerator.

4 months ago Edited November 20, 2025

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Verified Customer

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Onnalee

Choice warranty service providers are fast respond, approvals with a fast turn around and repair done right away ! Very happy with their service .

4 months ago

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Aaron

Was very professional and was pleasantly surprised how quickly the technician arrived to the house. A little disappointed on how long it took to receive the part but the repair was quick and the oven was working again.

4 months ago

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Leonard

Took to.long to replace our gsrbsge cuckoo Took over 20 days to replace our garbage disposal and when I Called got a person who spoke broken English had no idea What they were saying

4 months ago Edited November 20, 2025

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Patricia

I never need to worry about my appliances , when something’s wrong I call and a technician comes out and fixes my issue

4 months ago

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Andrew

We purchased a home warranty to fix things that break down. However, you find ways around it. Such as my water heater when it went out because the tank started leaking. Well we don't cover the tank was the reply. Then our ice maker started acting up and the reply was "The company shoould cover it because there are recalls on it. However, the company didn't cover it because it was bought as a dented appliance. Therefore, they won't cover it, and neither will you. Needless to say, I will not be purchasing another year from you.

4 months ago

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Norma

The appliance dealer came out and charged me $150.00. He said he would order a part for the dishwasher. I never heard from him. I left message after message with no reply. One time he answered and said he would look up when the part would be in and call me back in a few minutes. He never called back. My last message to him was forget it. I have bought a new dishwasher. I will not be calling for your help again!

4 months ago

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Alma Ames

My stove was fixed quick ly but I keep getting the run around about my washer being fixed o need some to call me about it.tne workers are very professional

4 months ago

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Bonnie Harrison

I have received Choice Warrenty service twice & received prompt, excellent service both times. Communication was courteous & responsive.

4 months ago

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Karen Milton

Choice should do more research on the service providers they send to clients home. I had a person to come out fixed my AC and charged me fees since I used my credit card. I used 3 credit cards 12% fee. But yet I feel like the person I spoke to at Choice thought this situation was laughable due to I should done my own research.

4 months ago

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Joseph

The price was right and servicer is quality. Serviceman (Justin) was respectable and knew his work. (My dryer) works just fine now.

4 months ago

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Patricia

I own a duplex I was under the impression if my policy had two different addresses. That meant two different apartments. Wrong. My water heater went out on my unit. I paid the plumber with choice $ My second water heater went out. I was told 1 water heater with my policy. They claim it was wrote incorrectly. But I was not paying for duplex policy for 7 months Go figure

4 months ago

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John

Your company and most home warrantee companies do not have a very good reputation in the communities. It took several days for a company to accept my repair needs. The last two times the came from several miles away!

4 months ago

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Nida

I would like to thank Andrew for his job well done. He's very professional and very thorough on his job. We will rate him an A+++

4 months ago

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Deborah Welch

I have been with CHW about 10 yrs. My claims are answered quickly. I use to pay $45 service fee just recently went up to $75 call out service fee

4 months ago

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Joseph

The price was right and it seemed like the coverage was as well. The problem is their coverage does not cover the exact replacement costs of some items. To replace our defective ceiling fan, we had to pay extra to get an exact duplicate. We still have not received reimbursement for the part they do cover.

4 months ago Edited November 8, 2025

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Verified Customer

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Rob

After reviewing several options for home warranty services and speaking with a representative I thought CHW best choice.

4 months ago

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Elena

The process was easy, one call and the claim was opened and responded to. The repair service was quick to call as well.

4 months ago

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Mike

My refrigerator thermostat quit working. The technician could not fix it, so they gave me money to purchase a new one from Lowes. Worked out great.

4 months ago

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James

They were quick and had a reliable company to get the job done. You can't go wrong with Choice Home warranty!!! Thank you

4 months ago

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Sonia Olivier

Falsely gave the appearance of good and timely customer service. I have experienced neither good nor timely customer service. Price was great but apparently you get what you pay for. I will be looking for another company.

4 months ago

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Robert

It took way too long long to get my dryer fixed! If this had been my furnace in the middle of winter Imy pipes wiuld have been frozen and Si would I!!!!

4 months ago

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Ronald

CHW refund policy for an appliances that can't be repaired is BS. Up to 30 days to get a credit is BS. I'm going to reach out to CHW head quarters and other customers to also join me in getting this policy changed ASAP. Unacceptable policy and needs to be changed immediately.

4 months ago

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Linda

Very prompt response from choice, but the oven repair guy they sent was not available for for a week for first appointment and then had to order a part—so no oven for two plus weeks!!!

4 months ago

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Jill

I absolutely 100% would not recommend Choice! and if you have Choice get out! They are the worst they string you along until your claim is over 30 days so they don’t have to replace items. They taught their staff to do the stringing along. They’ve also instructed them to hang up on you. They say they work on the weekends, but they actually have an answering service which does nothing my advice again get out.

4 months ago

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David Marvia G Dandy

Case manager have poor communications and definitely not an advocate for the customer, no follow up , no callback which would have made the overall experience valuable for a first customer filing a claim . Definitely a poor experience overall. The tech was Dan he was great very detailed and took care the first pork needed , he was the best thing in this process hands down . Considering going some where else due to poor customer service from the case managers .

4 months ago

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Jametta Misener

Brandon Audet with appliance repair service was on time quick very professional in this work.I would recommend him to anyone.

4 months ago

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Donna Hastings

Good value, easy to file claim online, technicians are responsive, and with one big exception, their service providers are excellent.

4 months ago

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Lisa Messer

I had heard it was a good company, however, even though my warranty covered replacement of my washer, it isn’t enough to replace with what I had. Also, I now have to wait 30-days to get a check that can only be used at Lowe’s. Not worth what I had to pay up front for the warranty

4 months ago

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Verified Customer

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Sherry

Terance Atkins through Choice Warranty replaced part of our copper pipe that had a hole in it. He went above and beyond. Great!!!

4 months ago

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Earl Freeman

Customer service was great from representative , service man was very knowledgeable and did a excellent job on the repair

4 months ago

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Molly Martinez

I liked putting my claim through on the telephone with a person. The technician that came out came out quick and did his job very well.

4 months ago

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Stephen and Susan Taylor

Service was quick and he fixed the problem ASAP. The man was very polite and professional. Could not of asked for anything more.

4 months ago

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Brian

Best home warranty I have ever have. All people working for Choice are Great and they answer your question in a timely manner.

5 months ago

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Joseph

I was contacted by Choice Home Warranty and they made me an offer and I accepted the offer. Everything has worked well for me.

5 months ago

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Pauline

I was very satisfied with the work that the technician did getting my electric dryer up and working again. He was very knowledgeable .

5 months ago

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Dave

We have 2 heat pumps Earlier in October, Late September we had the main house service Now our 2nd heat pump is pumping out cold air, and your new claim department is not willing to take our New claim!!! I am very disappointed again with your services!!!!

5 months ago

Choice Home Warranty Reviews