Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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David Tucker

Customer support is very responsive in answering my questions. They do the best they can to get my issues resolved as fast as possible. We had a plumbing issue at my house, and I was able to dispatch the technician right away. He was able to take care of the problem and get things resolved. The technicians are always very professional and get the work done quickly.

8 years ago

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Verified Customer

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B.S. Belton, TX

I had it before in 2004 till about 2006. I switched services but decided to switch back to Choice Home Warranty because they are a lot better and they work to resolve your issues. It doesn't matter which technician they call. Customer support is very good, I never had issues with them. Every time I called they take down my claim and they contact me again later through an email with the individual assigned to the case. They also let me now when I should get a call from them or if I should call them myself. They have been great and I've never had any problem with them.

8 years ago

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Verified Customer

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Parvez Khan Germantown, TN

Once I called them in and they were able to text me quickly, letting me know that they would be there once the order has been created and assigned to a local technician. They even gave me the name and phone number of the local technician to contact them and they are excellent people. Their customer service is great and they explained everything that needed to be done. Even if they are not able to get it done in the same day, they will callback and let me know what they intend to do in getting the parts and prepare them.

8 years ago

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Verified Customer

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William Ringler Gibsonia, PA

I switched from the American Home warranty system because they weren't servicing me very well. Choice Home Warranty has been very good and they always get somebody out to help me right away when I need it. I usually get phone calls back within an hour. I've had a great experience. They just gotta keep doing what they're doing and I'll stay with them.

8 years ago

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Verified Customer

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Robin And Mary Reed Lake Havasu City, AZ

It's cheaper than the other service we were with and so far it's been okay. You call them, they give you a contact and then you call that person anytime to tell them to fix whatever you need to fix. My garbage disposal broke one time and they did just that. They came out the very same day and replaced it. I gave them a check for 45 dollars and that was it. With the other service it was 75 dollars. Everything was great.

8 years ago

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Verified Customer

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Linda Clark Tampa, FL

I was not sure at first, but I had a lot of issues with older things in my house. They've been very quick with most things and most of the times I like the providers they sent. I had a dryer that was 10 years old or so, it had a small problem that they fixed. A bit after another problem came up so I thought they would fix it again, but they just gave me money to replace it. I was surprised because even though it was cheaper to fix it they knew it was not worth it at that point to. I only had an issue with a person they sent because it was hard to deal with them, but other than that I don't really have any complains about them.

8 years ago

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Verified Customer

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Judith Bedell Henderson, NV

I've had mixed experiences with them. One time, for example, I had one of their trade people come out and give me what I considered to be an outrageous estimate for the work. I contacted a licensed person in my city and state and got a totally different read on what was wrong and the pricing. I paid that person out of my own pocket and took it up to customer service. They paid me back for that after reviewing the whole thing. I had different experience with my garbage disposal. It wouldn't start but by the next working day a young man came out and changed it. It was great and worked fine. Yet another time, my AC was not acting right. I called them and they said they had to check my free arm lever check and that they would charge me $400 for that. In the end the young man didn't even take the thing apart. I was very unhappy with that one. As for customer service, the people that I have spoken to have been receptive and listened to what I had to say. I appreciate them because if there's a problem with the approved person or company that does the repair, they deal with that.

8 years ago

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Verified Customer

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Don Gould Fort Worth, TX

I got them because I felt that it was the best fit for us. We've had two issues, two separate problems with the house. All I had to do was call them, a guy came out and he did the repairs. I think they are a good company and I'm impressed with their response time and performance. The two different companies that they have sent out were good. I think the 3 years program that they have is particularly good. We're very satisfied with the work that they've done.

8 years ago

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Verified Customer

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Antonia Ellenwood, GA

Most of the time, their service has been good. Some of the repair people they send out need to be replaced, but Choice Home Warranty always follows up with you. A few months later after the same appliance broke, they sent another technician out, and I didn't have to pay the $45 fee anymore, so that was a good thing. Besides that, they've been pretty prompt.

9 years ago

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Verified Customer

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Lafini Mosby Columbus, GA

I called on Memorial Day weekend about my stove, and they were very prompts, although it was a holiday. I didn't think anybody would call me back, but they called within minutes, and gave me the name of the person who would be calling me. They were very professional and attentive, and I really liked that! I also liked that they sent me a payment for my item because the guy that came couldn't fix it.

9 years ago

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Verified Customer

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

9 years ago

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Verified Customer

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Elma Ruiz Port Isabel, TX

Customer support has been very responsive and quick to act. They got me connected with the repair shop that was here locally, so that's been great. The company that came over to fix my washer made a mistake, so they came back and fixed it within their own warranty, and the washer is working great now. The experience was just fine! Overall, it's good coverage, and the money is good value.

9 years ago

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Verified Customer

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Georgetta Lynne Jacksonville, FL

Customer support has been very good and on time. They've also been very polite and excellent; I've had no problem with them, whatsoever. They do exactly what they say they're going to do. My garbage disposal wasn't working, and they had a man come over and fix it within an hour. He was just excellent! I've been trying to get my friends and everybody to use them. In fact, I have gotten several people to use them.

9 years ago

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Carol Campbell McCormick, South Carolina

The turnaround time was excellent. The technicians were very professional and talented. Thanks so much.

2 weeks ago

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Robert Aquino Sr Las Vegas, Nevada

It's fixed but he said nothing was wrong!! Why for 3 days was my AC blowing out hot air then? I don't understand but it's running now thank you

2 weeks ago

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Deb Bowers Birmingham, Alabama

The issue I have is trying to reach someone in the middle of a claim instead of only being able to speak to your call center in another country.

2 weeks ago

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Linda Karwich North Richland Hills, Texas

The technician was very informative telling me what was wrong and how he fixed my leaking toilet. Great job!

3 weeks ago

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Dan Masquelier Corsicana, Texas

I like having a home warranty, choice has done a good job of finding technicians to come out to my remote location.

3 weeks ago Edited August 31, 2026

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Trish Clarksville, Maryland

Mr Lorenzo P. patiently answered all questions and went thru all services plans. I would highly recommend.

3 weeks ago

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monique richard Aurora, Colorado

Just not happy with the outcome of my repair on my refrigerator as I’am still having issues & don’t want to keep paying $75 to have them hire tech after tech.

3 weeks ago

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T B Spartanburg, South Carolina

The headache dealing with CHOICE HOME WARRANTY with all of their exclusions, delays scheduling QUALITY techs, lack of QUALITY CONTROL, and unprofessional employees make it hard to justify the cost of doing business with them.

3 weeks ago

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Sparky Flowing Wells, Arizona

We had a technician assigned right away and was able to come out a week earlier than what was originally said.

3 weeks ago

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Claudette Magee Destrehan, Louisiana

It takes forever to get a technician to come out for service. I called to get my stove repaired on July 22 and I'm still waiting to this day, August 7. I inquired from several technician and they stated it takes months reimbursed from CHW Not a company I would highly recommend!!!!!

4 weeks ago

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Jon Moore Warner Robins, Georgia

Very professional, arrived completed the job replacing my garage door opener. Was very efficient and did a great job.

4 weeks ago

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Kirsten Hansen Sycamore, Illinois

The ease and speed of scheduling a service call was fantastic. And the person that came to the house was professional and friendly.

4 weeks ago

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Verified Customer

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Michelle Milwaukee, Wisconsin

2 months ago Edited July 5, 2026

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Verified Customer

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Dawn Clancy Johns Island, South Carolina

Timely, prepared in advance, appropriate in way discussed with me and my fiancé’.

2 months ago

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Verified Customer

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Diana Scales Sacramento, California

They said they were the best. Had agents available. Fast service. NOT in my experience. Never helped with my well last year and now with my refrigerator it took from June 15th till July 2nd to get it fixed.

2 months ago

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Verified Customer

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Edward And Carolyn Heaston New Orleans, Louisiana

We have used them for a few years now & just started another year. They have treated us reasonably well so far.

2 months ago

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Verified Customer

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Robert Benge Dallas, Texas

They are good people to work with. And the service people they send, I think, are top of the line

2 months ago

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Verified Customer

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Dawn Chapple . Carloover, Virginia

I really like this company. I have told all my friends and family about Choice Hone Warranty.

2 months ago

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Verified Customer

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Judith Brown Houston, Texas

I was very pleased with CHW until they totally failed me at Thanksgiving...now I am just hoping for better results next time. May not renew!

2 months ago

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Verified Customer

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Gurinder Chana Sun City, California

I am very happy with choice home warranty and I would highly recommend it to the homeowners

2 months ago

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Verified Customer

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Eileen St. George, Utah

Tech was great. Your system failed. Tech had a claim number and diagnosis but was not able to relay information through your portal to get approved to do the service. We had to pay out of pocket for the service.

2 months ago

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Verified Customer

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Toni Garneshorsey Dover, Delaware

They offer a senior discount but I don’t like that you have to renew it yearly. It’s not like I’m aging backwards. Make it make sense.

2 months ago

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Verified Customer

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ROBERT Indio, California

The sevive representative was outstanding as well how quickly the issue was resoved.

2 months ago

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Verified Customer

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Michael Suwanee, Georgia

The best reviews. We have been very happy with them. Fast service and no hassles.

2 months ago

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Verified Customer

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Tony Port St. Lucie, Florida

Great reputation but I am very disappointed, I did not receive the service to fix my fridge after I paid $100 for the service. Just because I failed to answer one phone call from the technician.

2 months ago

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Verified Customer

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Roy Cincinnati, Ohio

I Chose CHW Because They Are Affordable And Come To Find That They're Reliable .

2 months ago

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Anthony Greene Crownsville, Maryland

1st time using this service, so I'll wait until the service work is completed to provide any further comments

1 week ago

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Drew Mobius Crownsville, Maryland

My garbage disposal died and within 48 hours we had a new one working like a charm! Technician was awesome and friendly! Choice ALL THE WAY!

1 month ago

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Bob Glickman Santa Clarita, California

I got a call almost immediately from the contractor. He was here in the afternoon, and I was up and running right away.

1 month ago

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Erin Bentancourt Louisville, Kentucky

We always have such great service. I file my claim online, a technician comes the next day, and my problem is fixed. Easy peasy!

1 month ago

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DAVID L. Darnell Knoxville, Tennessee

I didn’t like having to pay $46.49 extra when we are paying you for a warranty on our house, I’m considering getting quotes from other companies.

1 month ago

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Shirley Brannack Victor, Michigan

The price was unbelievable it was 2/3 less that another company I checked. Warren was knowledgeable and great to talk to.

1 month ago

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Lynn Bettis Dallas, Texas

Miguel was very knowledgeable and willing to ask my questions. Explained all of the options and let me decide which way to proceed.

1 month ago

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Debbie Hanowell Loris, South Carolina

Agent was clear, concise, knowledgeable. He spoke clear English. Answered all of my questions. I'm so glad I signed up for true peace of mind.

1 month ago

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Fannie Thompson Upper Marlboro, Maryland

It took your company over two week to tell me that my claim was not approved the repair my air conditioning system. This is a system that one of your technicians from CHOICE installed two years ago, however, you did not repair the system because you said that it was outside of the warranty and it was an error done by the technician and it was my responsibility to get that company to make the repairs. I explained to your rep that you all installed the system.

1 month ago

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Choice Riverside, California

The tech was professional, courteous, and attentive. He ensured that all systems were functioning properly. I highly recommend his service.

1 month ago

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Rebecca Kadrmas Boise, Idaho

I wasnt there when they showed up but my son said they were friendly and knowledgeable and they fixed our problem in a timely manner.

1 month ago

Choice Home Warranty Reviews