Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Michelle

Was recommended by my real estate agent.

4 weeks ago

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Christopher

Great service but the cost keep going uo

4 weeks ago

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David Stafford

Quick resolution, friendly service. Thanks

4 weeks ago

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Gregory

Poor service, unnecessary requirements, very slow process requiring many calls and chats.

4 weeks ago

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Terry

Older home with aging systems and appliances.

4 weeks ago

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Ray

I chose CHW based on their 9.8 rating. After having my first claim in 3 years. I was far less than happy.

4 weeks ago

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Niondra

So far so good! The guy that fixed my Dryer did a great job! Very pleased.

4 weeks ago

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Susan

Not happy with what happened and transpired after I was told, my appliance was not fixable

4 weeks ago

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Melvyn

toilet over flowed was told to wait till friday todays monday .choice says call plumer icalled plumber says call choice

4 weeks ago

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Gail

Your price was reasonable and adding an additional month was great.

4 weeks ago

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Bernard

Price convenience rarely use. Service happens quickly

4 weeks ago

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Sandra Goldman

I was very impressed that they worked with me on a monthly cost because I am 70 years old and on a fixed income. I said I couldn't afford the original price so they worked with me on a much lower price that I could afford. I just signed up for the warranty so I have not had too use it yet.

4 months ago

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waneta king

i used the reimimbursemant plan. it was a little confusing. a representive told me one thing and another gave me different information about the same question. they were not very friendly. the hvac tech had the same problem. have yet to receive information about receiving the reimbursement. the sales person lied about how much would be paid on each servvice call. not every service is is paid 100%

4 months ago

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Harry E. Roanoke, TX

4 months ago

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Ellie Tymer

Just had our refrigerator repaired by Ivan from Troubleshooting Services. He did a great job, and cleaned up extremely well! Choice was able to assign someone to get our repair done quickly. Choice's subscription rates are reasonable, and they communicate well. We are confident they will fix things that come up in the future.

4 months ago

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Anna

I am doing this 5 start because I choose this for my own personal reasons….I call went I was in need and they help me right away on the phone it took 2 weeks for the laundry machine to be fixed but it was fine with me just to be patient and wait…. I paid $80.00 on the first visit I think it’s the way it should be.,,.thanks

4 months ago

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TLC Account

It was a great experience. I was skeptical at first, but I called and put in a claim, paid the deductible and scheduled the repair, and everything is done with no problems or issues. I’ll see about a couple more claims and if everything goes fine again I would probably get this for all of my properties..

4 months ago

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K. T.

I liked that they made it right by giving credit for the service fee since their car gave incorrect coverage info stating circuit breaker overloads were covered when they were NOT covered. Although it took a lot of time, arguing, phone tag and lots of time on hold before they gave the credit. They gave many no's at first and lied about pulling the tape of my conversation with the csr that made the mistake, initially. In the end they made it right thankfully. The service request I used it for was for my GE washer that had a broken belt and clogged fabric softener cup. The appointment given was over a week later so my laundry piled up and it was impossible to get a closer appointment time and they didn't seem very interested in helping me get a sooner appointment either. The tech fixed the issue though plus explained and showed me how to unclogg the fab softener cup if that happens again. What I didn't care for was how the check left when he was finished and waited till after he was gone to call me to let me know he was finished and explain a few other details that I really couldn't make out because the phone connection wasn't the best. I'm not sure why he did that and why he wouldn't call me when he was done then leave after talking to me so that part I thought was weird and unprofessional. I should probably give a lower score but because he fixed the issue no nonsense and the claim process was fairly easy plus the service fee was zero for me I think it deserves a three at least but they don't like to cover or follow any of their coverages Plus credit for that service fee even though they're on the wrong no matter what anyway you really have to pull teeth to get them to honor what they agree on and what's right which I think is very very wrong of the company and it doesn't look good therefore I'm not renewing my policy with them.

4 months ago

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BERRY BROWN

I was in a tight spot with having no water in my house. I was desperate to have this resolved quickly (for obvious reasons) Tamika at Choice is a SUPER STAR and made sure things where handled appropriately and to my satisfaction. Tamika is a tremendous asset!

4 months ago

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Richard Turk

I called and a technician was out the next day. He diagnosed the problem with my washer. He submitted his diagnosis and the same day they responded to me and told me what their decision was and I was well pleased with the ease and speed of being a member of Choice Home Warranty.

5 months ago

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Nancy Bracken

They advertise if the appliance, HVAC, etc. cannot be repaired they will replace it. That’s simply not true. They will pay half of what a new one would cost. However, they are very easy to work with and do everything they can to keep you as a happy customer. The service company, Simplicity Services, they sent to get my air conditioner going was very good. They were on time, made the repairs in amazing time, changed the filter, and checked the output for a good amount of time. Josh was friendly and very knowledgeable!

5 months ago

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Kapil Ahuja

I have been the customer of choice from last 4 years now. I will say they have exceeded my expectations. None of my claim have been denied or delayed due to financial reasons. They have always sent a qualified technician to my home.

5 months ago

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Dennis

Excellent I can’t thank Choice Home Warranty for being there when I needed them. My heat pump/air conditioner went out and Choice Home Warranty didn’t hesitate to cover the unit.

8 months ago

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Becky Skarda

I’ve had efficient service from this home warranty. For the price it’s totally worth it!! If it’s plumbing that Can be an issue. I don’t know why unless there is a shortage of them or what but you could have to wait weeks for a plumber:/ otherwise I would have rated 5 stars

8 months ago

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Gail

I had a mixed experience with the service. While most tasks were completed well, there was an issue with one repair that wasn't finished on time, leaving me uncertain about the status. Communication was lacking, and I struggled to get updates. I faced plumbing issues multiple times, which added to my frustration. Overall, I hope for better communication in the future.

9 months ago

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David

I had a mixed experience with customer service. They responded quickly and answered my questions, but I wasn't entirely satisfied with the clarity of their explanations. I also used my warranty for my air conditioning system, but only part of the issue was fixed. Overall, the service is decent, but there's room for improvement.

9 months ago

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Daniel

I had a great experience with the service request I made online. The repair company called promptly to schedule a visit, and the technician arrived the next day. They had the necessary part in stock and completed the repair quickly. I couldn't be happier with the efficiency and professionalism. Highly recommend!

9 months ago

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John

I had a great experience with customer support after filing a claim for my hot water heater. They responded promptly the next morning and resolved the issue quickly. I also had a technician come out for my broken microwave, who diagnosed it and ensured I received a replacement check soon after. Overall, very satisfied with the service!

9 months ago

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Camille

I had a mixed experience with the service. They promptly sent someone to check my washer and agreed I needed a new one, offering partial pay. Overall, I've used their service a few times, and aside from one bad experience, the rest were satisfactory.

9 months ago

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Ed

I had a great experience with customer support. They quickly understood my needs and sent someone to my home for repairs. I had issues with leaking toilets and a freezer that stopped cooling. Both times, they were prompt and kept me updated on the repair process. Overall, I'm very satisfied with their service!

9 months ago

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Bryan

I had a mixed experience with the service. Initially, they struggled to respond during a holiday when my air conditioner failed, which was frustrating. However, when I submitted a claim for my heater issue, they were prompt and efficient, resolving it within a few weeks. Their quick responses to my inquiries were appreciated.

9 months ago

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Robert

I've had a positive experience using the warranty service. The contractors were prompt and efficient, addressing my garage door issue without any hassle. When my air conditioner broke, they even provided temporary cooling while waiting for parts. Overall, I'm satisfied with the service!

9 months ago

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John

I experienced a bit of a communication gap with the warranty company regarding my AC unit issue. However, overall, the customer service was excellent. They addressed my concerns and provided the support I needed. I appreciate their efforts to improve communication in the future.

9 months ago

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Willie

I had mixed experiences with customer service. My recent issue with a washing machine was resolved quickly and efficiently, which was great. However, I've also had problems with an AC unit installation that required a follow-up visit to fix. Overall, while some responses were prompt, consistency could improve.

9 months ago

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Debbie

I had a great experience with the claims process. Responses were fast, and when I filed a claim for my refrigerator issue, a technician was sent promptly. The GE technician resolved the problem right away, making the whole experience very positive. Highly recommend!

9 months ago

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Sonia

I had a plumbing issue where no water was coming from my faucet. The plumber insisted I needed a new faucet, which I later found out was unnecessary. A friend diagnosed it as a simple clog. I felt the service wasn't transparent and questioned the policy on faucet replacements. Communication could be clearer.

9 months ago

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Cherylterry

I've had some issues getting contractors out here, despite my attempts. Customer service has been decent, but I wish it was better. My dishwasher has been out for a while, and now our microwave is also broken. It's frustrating since the microwave isn't built-in, yet it's still causing problems. Overall, I'm not satisfied with the service.

9 months ago

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Wayne

I had a frustrating experience with customer support. They sent technicians who installed things incorrectly, leaving me to pay for repairs myself. Although I received some reimbursement, it didn't cover my expenses. Additionally, when I reached out for help, I was told that unless something is broken, it's not covered. Overall, I found their service lacking.

9 months ago

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Patrice

I had a mixed experience with my warranty service. The first time, the issue was resolved quickly and the technicians were professional. However, the second time, I'm still waiting for repairs a month later. Overall, the service quality seems inconsistent.

9 months ago

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Janiece

I had a great experience with customer service; they were quick to resolve my issue and attentive on the phone. I used my warranty, and they arranged for a technician to come out promptly, fixing the problem perfectly. However, I was disappointed with the delay in getting back to me, which took longer than expected.

9 months ago

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David

I found the customer service to be quite helpful when I called, but I was disappointed with the assistance I received for replacing my freezer. They didn't provide enough information and offered a gift card instead of a replacement. However, I recently used their service to arrange for a technician, which went smoothly.

9 months ago

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Philip

I found the customer service to be very helpful when I called about my electrical problem. They arranged for a technician to come out promptly. I'm currently waiting for the vendor to arrive, but based on my previous experience, I feel confident that they will resolve my issue efficiently.

9 months ago

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Doretha

I had a great experience overall, everything went smoothly, so I have no issues to report. I haven't needed any replacements, and I found the service to be satisfactory. Highly recommend!

9 months ago

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Joanne

I had a frustrating experience with my service. I was left without hot water for days during the holidays because they couldn't find a provider to come to my mountain community. As a senior citizen, this was especially difficult. They eventually sent someone, but it took too long. I also had a garage door opener replaced, but the initial service left much to be desired.

9 months ago

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Alyssa

Choice Home Warranty has been a huge blessing for me. They have always sent the best people to diagnose and repair the home issues. I feel like I got the best repairs and I always got the best service.

9 months ago

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Madeline Mcmahon

I am shocked when Choice denied payment to an electric company that needed to put the chandelier back up that fell down. My daughter and I were having a cup of coffee when the chandelier suddenly just fell down from the ceiling and was hanging there by a wire.Joyce did send somebody out and when they wanted to repair it, Choice said that it was not covered. I ended up paying out-of-pocket to have it repaired and all it needed was a simple little box reinstalled into the ceiling.

9 months ago

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A C

It has being a little difficult to communicate with customer service employees. They repeat themselves often and at times I do not think they understand what I am saying. When it comes to servicing our items, it can take a very long time for someone to come and fix you appliances! This last time it took a long time and I felt that you do not care that we as the customer will have a broken appliance for several days!

9 months ago

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Cameron

Choice has been doing better recently regarding vendor selection to address issues that have occurred in my home. I’ve been modestly impressed with timeliness of vendor assignment and the quality of work those vendors have completed. Feels like Choice has stepped up their game in the past year.

9 months ago

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William

It took too long for the service techs to inspect the appliance and when they determined it could not be repaired Choice offered to send me a gift card to Lowe's to buy a replacement. The amount of the gift card was not near enough to cover the cost of a new appliance or the delivery and installation costs. I requested a check instead because I wanted to buy it elsewhere and I just received the check, two months after I filed the claim. I was very dissatisfied with the time it took and the amount that I was paid and wanted to cancel the balance of the warranty. I bought a three year warranty, paid in advance; there are six months left on the warranty but they will not refund any money for the balance of the warranty period. I absolutely will not renew and it's unlikely I will ever purchase another home warranty.

9 months ago

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Oscar Sicola

Sometimes it takes a couple of visits from the tech to fix the broken item. I wish Choice would use larger more reputable company’s. I have had tech’s that didn’t know what they were doing and had to call in another company to fix the issue.

9 months ago

Choice Home Warranty Reviews