Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Tamara Gilbert, AZ

They gave me a good deal and I got good service for them. I've used them 4 different times and they were awesome. The first time my garbage disposal broke and they came out and fixed it. They told me there may be water damage so they called somebody to check and I did have damage and it ruined my floors and my homeowners insurance ended up covering reflooring my whole house because choice warranty caught that. I've gotten really quick responses and they've always covered everything.

6 years ago

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Chimere Marietta, GA

CHW's service has always been excellent only issue I've had has been with one of the vendors. My heat stopped working and I called customer service. They sent me info vial email about the vendor and appointment time. The vendor told us the problem and said the part was supposed to here in 3-5 business days but that was the beginning of November and it didn't get in until the end of November. So it took 3 weeks to get fixed. I think choice should do a follow up to make sure that the vendor you guys send out has completed the job to the satisfaction of the customer because that can reflect poorly on choice if the vendor doesn't do the job promptly and well.

6 years ago

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anonymous Birmingham, AL

A friend recommended Choice Home Warranty to me. They are very courteous and helpful. When I call they are very quick to resolve the problem. I had a plumbing problem and called on a Sunday and they had someone lined up that afternoon to come on Monday. That was fabulous. The person that came knew what the problem was and had the part in his truck to fix it right away.

6 years ago

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Anthony Arlington, TX

Someone always answers the phone 24/7. I had a problem with my billing the first month and I called them and they took care of it right there on the spot. My refrigerator stopped working and the service guy was supposed to come Tuesday but he called Monday morning and said someone had canceled. You don't get that too often. It was great. I would recommend them to anyone.

6 years ago

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Leslee Chandler, AZ

So far I'm really happy with them. The payment is way less than american home shield. The contractor's american home shield used was horrible. So I went with choice. I used them for my refirgorator, it was great. They covered the part. I used them again for my pool and I was upset for my contractor. I didn't have a problem with choice but if I have a problem with my pool again I will not have that company out again.

6 years ago

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Verified Customer

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Lynda

They're always responsive and process the claims very quickly. I recently needed to use my warranty because the latch on my washing machine broke and shredded my laundry. They had someone out here the very next day and although it took two weeks to get the part, the day the part came in, he picked it up and came over that evening. I think their choice of vendors is very very good. It's very prompt and very courteous service.

6 years ago

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Alfred

Right in the midst of cold weather, my furnace went out and I called them and they were here the next day and everything was back up before the end of the next day. It seems like when I put in a claim, they were right on top of things and they didn't lollygag. They were giving prompt service and took care of my problem. I've had to call in twice. It seems like Choice has good spokespeople that come out to your home.

6 years ago

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Vida

One time, I hadn't been living in the house and I needed the thermostat that required batteries and that was all. And then the second time he wasn't working and I thought it might be due to the fact we had to evacuate for hurricanes and the gentleman fixed it really quickly and that was great. They do what they say, so step by step, I'm really grateful to have them.

6 years ago

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Bonnie

They answer back right away and when I've had a problem, they sent somebody out right away. I used the warranty twice. The first time was with my dryer. It wouldn't heat any longer and they said it would cost as much as it would to replace it so they gave me the money to replace it. And the second time was with my air conditioner. It stopped cooling and I had to replace the coils and it was covered by my warranty.

6 years ago

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Verified Customer

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Rannie

I've had them for years and I been satisfied with their service. Every time I called them, someone came out promptly and everyone they sent was definitely good. We just used them about two weeks ago. We had a leak on our dishwasher and from an experience in the summer before, it cost me a lot of money to replace all of the time, so we called with the same problem and they took care of it in a very satisfactory manner.

6 years ago

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Verified Customer

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Gul

Every time we call, they are always quick to respond and arrange the service. Last time I needed to use my warranty was when my disposal was bad. Basically I called and the next day they were there. They are always there to take care of the customer. It is a lot of money because sometimes they need a service change that we shouldn't have to pay. We've been very happy with it. I already recommended it to several others.

6 years ago

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Verified Customer

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Gladys

I had an emergency and they sent me the guy the same day and they ended up coming at 10 o'clock at night and they fixed my problem. I appreciated that very much. I called in the morning and the lady who answered the phone told me it would be a twenty four hour watch. And he was very nice and I explained my problem and then they gave me the technician's number and he was very nice. The vendor was very very professional. I like very much the kind of person they send.

6 years ago

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Verified Customer

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Stephanie Philadelphia, PA

When I open up a claim ticket, they answer properly and promptly and services are done quickly. The last time my garbage disposal broke and I needed to get it replaced so I called and it was fixed before the end of that week. A couple of times that I've needed it, there's the service tickets that they put out there and they pick up the contractors. They were very excellent and very professional.

6 years ago

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Verified Customer

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Michael Hernando, MS

When the technician came out, he was able to do it the same day. They were real quick with approving his part estimates so I did not have to wait around to get my stuff fixed. I had to get my heater fixed and they were able to find somebody that was able to come as soon as the call basically. They were able to fix it within three or four hours which contributed to the quick response of the team approving his quotes. I appreciate them being quick to respond.

6 years ago

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Roy Fort Worth, TX

All the deals I've had with them, they've been very quick in getting the response out and the work's been done accurately. I had an electrical problem a couple of weeks ago and I called Choice and within two hours I received a call back from the company to do the work and they were going to schedule it for the following day and the gentleman calls and said that he could do it that evening if I was available. In just a couple of house we were done and didn't have to wait another day. They've been very quick about getting work done and the work's been done correctly the first time.

6 years ago

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Verified Customer

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Jeanne Elmwood Park, IL

The most recent interaction I had with them, they were phenomenal. They took care of the problem and took care of the expenses. Customer service was phenomenal. But I have a number that I have to call to go directly to the resolutions line anytime I have a problem because the ordinary line I can't get a good customer service rep. For the resolutions team is phenomenal, but their ordinary customer service, not so much. Most recently we added plumbing fixtures to our plan and our kitchen faucet just all of the sudden stops working properly so we have a plumber come out and he worked with it and he could fix it and he replaced the fixture for us. There have been a couple of frustrating times when there was an appliance that wasn't working properly most of the time, but when the technician came out to look at it, it was working at that time so they wouldn't repair it at that time.

6 years ago

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Verified Customer

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Jim Greenville, SC

They've always been very attentive and answered all my questions. Recently, my hot water heater went out on one of the elements and they came. I called twice to claim it and they came and fixed it. The contractor didn't come when he set the appointment and he also wanted to reschedule it yet again and I had already been without hot water for 2 and a half weeks.

6 years ago

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Verified Customer

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Janice Orlando, FL

Each time I call, I've been able to get service. Not always timely I think. I think it's been maybe 2-3 days before on one incident. I was expecting a quicker response and a response to a concern that I had with one of the vendors where I had to actually pay additional money and the representative from Choice could not help me with that in terms of making sure I got reimbursed. I'm waiting to hear back regarding the microwave service that I received a couple weeks ago. The guy came out and he was able to diagnose the problem, he temporarily fixed the problem with leaving me with the impression that a part had to be ordered and it was up to the company to determine whether or not they wanted to pay for that part as well as the installation fee and labor associated with him coming back to put that part on my microwave. But I haven't heard back from Choice regarding the follow up to that.

6 years ago

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Verified Customer

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Larry Clover, SC

I've gotten really good service when I've had to use it. I've used it three times and each time it's been very satisfactory with the customer. The microwave quit and I called and it was the next day and they had to order a part and it took one more day but they got it fixed. I've never been disappointed with their service. Each time I've called, I've gotten an immediate response and had a repair person out within a day. Each time I've had a claim, it's been handled in a very effective and quick manner.

6 years ago

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Verified Customer

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Cathy

I appreciated how quick they responded to my call. I called on a Monday and they had somebody out Tuesday morning and it was fixed before he left and it has been working fine ever since. He was very prompt and courteous and clean. He explained everything and said to call back if I had any more problems. I think it is a good deal. I am glad I have it.

6 years ago

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Verified Customer

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Valerie

The realtor recommended Choice, said if I wanted a home warranty, they were a good option. I've used them a few times. My refrigerator went out right in the holiday weekend and they attempted to repair it and then gave me money for replacing it. They pick up the phone, they respond, they are knowledgeable, they are professional. Absolutely top notch. I'm very pleased.

6 years ago

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Verified Customer

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Christy

The value for the price is good. They are super prompt in answering my claims or any questions. A few weeks ago out furnace went out and I filed the form online and within an hour, I had an appointment for a specialist to come out and take a look at it. It would have cost thousands of dollars but we payed the 75 dollars and it was taken care of very quickly.

6 years ago

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Verified Customer

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William

Customer service responds very professional and friendly. We've used the warranty several times and I did it online and got a call the next day and they came within a couple of days and it was wonderful and they did a very good job. The majority of the providers that we've had have been very skillful and timely. It is a great value, it pays for itself almost every year. I have already recommended them to friends.

6 years ago

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Verified Customer

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Prasad

I have already recommend choice home warranty to 3 of my friends. It is the best home warranty company I have ever used. They are willing to put int the extra effort to solve problems. Normally after making a call, somebody will respond within a reasonable amount of time, typically within twenty four hours, which is phenomenal. I really appreciate choice home warranty and the technician they sent who gave me prompt service. My calls are handled professionally.

6 years ago

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Verified Customer

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Preet & Gurpreet

I think I happy with the service so far. They have been really responsive whenever I have issues. They're always ready to answer calls and are very flexible with scheduling. I had a technician the next day come in and fix the sink for us. They are professional with attention to detail and the ability to take care of problems. I will continue to work with them.

6 years ago

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Verified Customer

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Larry

Really grateful for choice home warranty. They have done everything they said they were going to do. I have never been let down my choice home warranty. They come out and do their thing and have been proven to be good. I've used it on my washer, dryer, and stove. They replaced every bit of the stove and couldn't fix my washer and dryer so they gave me money back.

6 years ago

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Verified Customer

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Kathryn

It was really priced when we first got it 4 years ago and I bought a two year policy last year and I am really hoping it doesn't get more expensive. It is a luxury to have this kind of coverage. So far it has been really good at replacing, they helped us replace the refrigerator and the dishwasher. The air conditioning people have been very good to us. It has been money well spent.

6 years ago

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Verified Customer

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Linda

Excellent company providing excellent service with excellent technicians. Just a couple of weeks ago, right before thanksgiving, I needed to use because my high end refrigerator stopped cooling and they contacted a technician company in the area and within 48 hours I had my refrigerator working again. It was really great and they sent and really great company. They always do what they say they are going to do and are always responsive.

6 years ago

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barbara malina

Mid America Ent (James D.) was sent by Choice Warranty for my 2 toilets. James looked at the inner workings of the toilets and saw immediately what the problems were. They were both fixed within a half hour. James was incredibly professional, respectful, knowledgeable, and was able to put me at ease( having a stranger in my home) . I would recommend James for ANY plumbing problem. Thank you Choice Warranty.

6 years ago Edited January 10, 2024

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Henry Compton Birmingham, AL

Generally, I love Choice Home Warranty. They have repaired a few things in my house and done a great job! They do solid work and pick good workmen to do the work. This time my dishwasher died and they are offering me an amount that is not even close to replacing it nor was I offered an option for them just to let me pick 1 of 3 to replace it. They are offering an electronic gift card to one store. I don't even have the option to shop around. This one incident may cause me to rethink renewing my contract with them. I have been with them since 2017 and this is the first time I have been surprised at the way they have handled things. If you want something repaired - GREAT! If you need something REPLACED - MEH Offering me $246 to replace a dishwasher when that was the price it was going to take to repair my dishwasher (parts are not available any longer) seems to be a POOR way to decide how one would replace an appliance. Replacing and having a dishwasher installed is around $700. This amount is barely making a dent. I could go on eBay and buy the part but the tub or hose seems to be leaking as well.

6 years ago Edited January 10, 2024

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Verified Customer

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Sue Rosenthal-Matthews

When I have an electrical problemI can count on John(Hermann - Our Local Electrician). John is fast,reliable and efficiently diagnoses the problem and ultimately solves the issue in a timely manner. When its an appliance issue, Sean White( Tempest Tech Appliance Repair) is fast,relaible, efficient and timely in getting the appliance repaired. When I need to call Choice, I always know my problem, if covered by my warranty, will be immediately solved. I can truly trust Choice Home Warranty!

6 years ago

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Joel Mabank, TX

Choice was very responsive and I had someone contacting me almost immediately. The refrigerator went out and we were out of town. We came back to a big mess and I tried to reset it and it didn't work out. So I reached out to Choice and within a matter of a few hours, I was called by the company they contracted with and they were out first thing in the morning.

6 years ago

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Dina San Antonio, TX

They did respond to me when I called and asked questions. They did the best to help me. I used them for my refrigerator about a year and a half ago. They were good on their end but the person who did the contractor was not good. It took eight days to fix my fridge. I had nine people in this house. It really upset me because they said it would take seven to fourteen days and then I asked if there was any way that can be expedited. And they said that they could pay extra to get it quick. I called to get it expedited and they would not pick up the phone. I called every day for five days. Three times I left messages and they never message me back and then on the day they were supposed to fix the refrigerator, no one came. I called to see what happened and they had said that someone had called and I didn't answer. So they said they they could send someone out the next day first thing in the morning. I called and they had mentioned that the repairman had an emergency and couldn't make it.

6 years ago

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Verified Customer

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Gwendolyn A Beall Naples, FL

I've already needed to use this service and they were prompt and courteous and I was very pleased with the results. I'm new into my condo and the washer and dryer are both very old, neither work properly. I wanted to see if they were fixable and they were. The gentleman had the parts on his truck, he was able to figure out what was wrong and fixed both the washer and dryer and I was very pleased with that. They were very prompt and did a fine job. They were on time, courteous, and very pleased.

6 years ago

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Verified Customer

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Anonymous Collierville, TN

I have belonged to other warranty companies before and they were not nearly as good as Choice Home Warranty. Customer support has been really good. Following up is important and providing progress reports and Choice does all of those things very well. I had a plumbing problem and the plumber was immediately dispatched and came out the next day, cleared up the problem, was very customer friendly, did a tremendous job. And the Choice customer service person was very response and the whole contact was excellent. They really express appreciation for your business and they treat you respectfully.

6 years ago

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Verified Customer

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Ann St Louis, MO

They were very attentive and very knowledgeable and solved the problem that I called for. They referred me to somebody that does work for them and they set up a schedule. It was easy and they came and fixed the sink, the sink was not draining. They did the work in thirty minutes and they were done. It was very refreshing and stress free. This was the first time I used them and my experience was very satisfactory. I was happy with it.

6 years ago

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Cynthia Jacksonville, FL

They are very attentive to the customer. I'm still currently waiting on the customer support right now. It's been over twenty four hours but in past experiences they've been very attentive to any problems and providing that solution. I needed my garage door opener fixed and they sent a repairman out and they repaired it. It was quick and fast, but it happened very efficiently.Currently, I'm in the middle of a situation with my refrigerator. Choice Home Warranty is a good company. I will say that I did have a bad experience with my air conditioner and the individual that they had when I put in my claims, when he came out, it seemed like he was using Choice to benefit his company and not actually provide service to the customer. When I recorded it, Choice Home Warranty actually replaced him with a different repair technician.

6 years ago

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Verified Customer

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Jiri Horn Lake, MS

They respond so quickly and they get somebody out here immediately and they did a good job. I just used the warranty the other day. My garage door broke and it wouldn't close or open. I called them up and they were here the next day and got it fixed, no problems. The contractors they chose to come out and do the work were very knowledgeable and very quickly got people in here. The only thing I've had is great experiences. I've had to call three times in two years and it's always been a pleasure and I will continue with them forever.

6 years ago

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Verified Customer

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Thomas Lagrange, OH

To be honest, I haven't really had too many complaints or problems. I think I've only called twice with a couple of minor things and they took care of it right away. One time I needed to use the warranty because I was having problems with the freezer and they got ahold of a tech and sent them out. He was here within twenty four hours and he fixed the problem, it took him about a week to get the part. But when he got the part, he came back and fixed the problem and it's been fine ever since. they've done a very good job by me.

6 years ago

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Verified Customer

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Donna Houston, TX

They were responsive to me when I was signing up and the customer service after I signed up, answered my questions and ended up getting me a better rate. I signed up for a three year/multiple year contract and when I had my first issue, they were very quick to send someone out. I've been pleased with my service so far. Just recently, I needed it for my AC unit. I think I called on a Saturday or Friday and they were able to schedule someone to come out by the end of one week.

6 years ago

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Verified Customer

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Richard Saint George, UT

They took care of what I needed to have done at my home. The service man that came out fixed both of my problems and so that was kind. I would say it was a good experience. I had my washing machine flooded and when you opened the door, the water came out and went all over the floor. They sent a guy out and he fixed it. It was perfect in every sense. I also had an ice maker that they sent out a repairman for and they fixed it.

6 years ago

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Verified Customer

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Marie

I didn't have to wait long and the service was done promptly. My sink clogged and I couldn't get it working and they came and fixed it and I didn't have a problem anymore.They were very prompt on the work and they were very efficient. The people that you talk to when you put the claim in were very polite and concerned about all of the things being done. The workers came on time as well and give you a time frame when they were coming.

6 years ago

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Larry

They respond quickly and follow up with emails which I like. I used it about two weeks ago and had an issue with the air conditioner. They sent somebody out the next day to repair it and it's working fine. The people who have come out have been very professional and knew what they were doing and did good, clean work. I've had one problem early on. I've been with them now for three or four years. There was coverage under my warranty, which the salesman sold me and when I filed the claim, they told me that it was not covered, even though it stated in my policy that it was covered. They offered to pay me for half of my expenses and then removed the coverage completely which I was extremely upset about.

6 years ago

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Sheryl

They're always very responsive and I always get somebody out here very quickly. Just recently our hot water heater wasn't working so I called and let them know and it took a week to get somebody here because we live way out in the country. So they guy came out and got it working. There was a part that had to be ordered, we paid $45 and we got hot water. It was that quick and simple. They have used good technicians.

6 years ago

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Verified Customer

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Kara

I've had two claims with them and I was a little disappointed in the outcome that they didn't cover it. My AC wasn't working and they sent out an AC tech that determined that it was the thermostat so they had to reschedule it and that didn't work so they sent out another tech which said that it was not the thermostat and it's been working ever since.

6 years ago

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Donna

Other than the service people they have sent out, it's absolutely wonderful. Most recently, I had a plumbing issue. They got a plumber to come out the same day that I called, which was great. He was very good but he could do the rest of the work, so we needed to get in touch with the contractor that could do the rest of the work. My homeowner's insurance found me a contractor that I've been working with to have walls torn down and they've been wonderful. I got the name from Choice Home Warranty but I couldn't utilize them because they don't cover that type of thing. They have been very prompt in getting back to me when I've had an issue.

6 years ago

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Mayank

They are pretty responsive and were able to schedule a technician within a day. The air conditioning was not working so I called the home warranty to check the AC unit. Some of the things were not covered under the warranty and it was not clear why. For instance, the technician when they arrived, the freon level was low and they said they were only allowed to put two pounds or more because of the warranty. I called Choice Home Warranty to get clarification and they kind of explained it but not to my satisfaction. Every time I call them, they are able to pick it up. They were pretty respectful and courteous. I think one time they actually called back to follow up on one of the issues.

6 years ago

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Verified Customer

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Eve

It's a quick response. If I have a big problem, I have a supervisor and they're just friendly. There was an issue with my refrigerator. Choice Warranty offered me money towards my repairable fix and then the refrigerator was broken again and they took care of that too. They sent out a new technician and now it's working perfectly. They kind someone qualified. If I tell them to find me somebody right away, they get a different person.

6 years ago

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Verified Customer

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Rose Marie

You make an appointment, they follow up with you, everything's good. I only had one bad experience. My refrigerator was not working correctly, I made an appointment. They come and fix it. One company that came did not show up on time. They called me fifteen minutes after the end of the appointment and asked if they could come the next day. The second company came when they were supposed to and fixed it.

6 years ago

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Verified Customer

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Anonymous

We've had to use them twice and both times they were spot on and there were no issues using it. My garbage disposal went out and they sent a technician out. I paid $75 and he found that he did have to swap it out and put in a new garbage disposal. He went to the store and brought it right back and installed it. There was no further cost so I thought that was awesome. I never have to call them back. They take care of everything on the first time.

6 years ago

Choice Home Warranty Reviews