Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Darla Farrel Fort Worth, Texas

Already paid for this warranty so needed to use it.

2 weeks ago

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Jeanette Huerta San Antonio, Texas

Paying for the labor is not ideal for this choice of home warranty

2 weeks ago

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texascouple@verizon.net

This was our first claim with them for a refrigerator sensor that went out. A service rep was on-site within a couple of hours and got it back up and running until the necessary parts are ordered. I trust any future claims will go as smooth.

5 months ago

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Key Locations Property Management LLC

This company, along with most all Home Warranty companies, is not set up to work well with tenant occupied rental properties managed by 3rd parties. Very difficult to schedule the visit. Plumber that came would only chat on text and would not take our call. Plumber also made our tenant pay for the service call when we had already prepaid for this with our company CC. Plumber also mentioned how hos company was also frustrated with the process of scheduling work etc. We also never get any reports of the work that was done after the fact and that prevents us from accurately tracking the repairs to the home for the owner. Also it seems like this company may now outsource CS communications and also attempts to us AI agents on calls and they are not very good. They keep asking the same question over and over just rephrasing the question as if expecting a different answer. Deryk Key Locations Property Management LLC

5 months ago

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Richard Decker

My LG refrigerator started making noise. I placed a ticket on Monday, got a person assigned in less than an hour. The service person came the next day and replaced the faulty part. This was the best service call I have ever received and my first for Choice Home Warranty since switching from another company.

5 months ago

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Verified Customer

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Christine

when I buy Choice Home warranty, they said it is fast appointment especially in Texas for air conditioning; however, the tech appointment keep delaying to the point that tenants put complaints to Fort Worth city. City has send inspectors to the house and issue an immediate issue fixes. Choice seems to find that an opportunity to delay all process such that the owner has to fix the problem prior to their approval from Choice. And Choice then use it as a reason not to reimburse to their clients. I find it as a scam. all of their agents, techs, and case managers are working super slowly to the point that you give up on the claim and find your own technician to fix your problems. In addition, the HVAC technicians they sent out maybe not having a lot of knowledge, techs are guessing the issues and temporary fix, then appointment again to try different way. Does everyone have time to keep sitting there waiting for them to keep trying and suffering with high heat, and we all have job to do! I am not sure if this is a delay tactic to save company money when it gets called for fixing the issue especially on HVAC system. I have business and buying long term plans with Choice, but now I feel that this may not be a good choice after all after dealing with them in many cases. I am not happy at all!!!! For small fixes, they do. but for big fixes, which we signed up for after all, they find the way to reject the claims

9 months ago

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Verified Customer

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Julianna

I think the warranty it’s self is very nice to have and gave me peace of mind knowing i had a service to call if i had any issues, however the sales people calling to get you to renew your warranty are ridiculous. I fully understand wanted to get a sale and commission and whatever incentives they are getting from their company. But calling multiple times a day everyday for MONTHS before a policy expires is ridiculous. My finance and i would get multiple calls a day from different people all trying to get us to buy a different policy with different payment plans. They also email and text and send mail even after i told multiple sales people that we are not interested. we can’t afford to continue their services they kept calling. then i got an email saying they tried to charge a card on file for a month to month plan that we DID NOT sign up for. when i called to ask them why they are charging me i got an automated system saying they would call back..they finally call back and they person im talking to cant help me and says they will transfer me and she just sent me right back to their automated message.

9 months ago

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George L Rich Jr

Some of your warranty company agents are not as good as they think they are. A recent warranty agent came to my home and changed a part that did not solve my furnace problem. I had to get another company to come and fix the problem.

9 months ago

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Cynthia

I had a frustrating experience with customer service. I was repeatedly hung up on while trying to resolve a claim. When my washing machine broke, it took two months to receive a check after they couldn't repair it. I also had issues with my warranty; they took a while to respond, but eventually, they did fix the problem. Overall, the service was slow and disappointing.

9 months ago

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Verified Customer

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E . Z. Folsom, CA

I had mixed experiences with Choice Home Warranty. While their service was helpful and responsive for my refrigerator issue, I faced frustration with my microwave repair. I was charged for a service that wasn't covered under warranty, and it took time to resolve. Overall, I've had some good support, but the warranty details could be clearer.

9 months ago

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Verified Customer

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Yilin

I had a plumbing issue this summer and tried to use my AC, but unfortunately, it didn't work. I was hoping for better results. Overall, my experience has been frustrating, and I need assistance to resolve these problems.

9 months ago

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Anant

I had a good experience overall with Choice Warranty. My last service was excellent, but I did face some delays with the repair technician during a previous visit, which was frustrating. My HVAC system had issues, and the air conditioning needed repairs, prompting my call for assistance. Overall, I'm satisfied with the service.

9 months ago

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Lynne

I've had mixed experiences with the product. Initially, it seems promising, but I'm uncertain about its long-term durability. Adjusting it requires some effort, but it appears to hold up well. However, my first claim regarding my air conditioner fan was denied for coverage, which was frustrating since nothing unusual happened. Overall, it looks good, but the support could improve.

9 months ago

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Verified Customer

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Deborah Abdelgainy Rancho Cucamonga, CA

I had a great experience with the plumbing service. Their customer service was friendly and helpful. I had a backup kitchen sink issue that I couldn't fix myself, but the plumber arrived promptly and worked diligently to resolve it. Since then, everything has been functioning perfectly!

9 months ago

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Verified Customer

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Donald

I had a frustrating experience with Choice Home Warranty. After reporting a blockage, I was told to submit multiple claims, leading to confusion and double payment, which was ultimately denied. Additionally, reaching customer service was difficult and slow. While everything else seems fine, these issues have left me dissatisfied.

9 months ago

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Anonymous

I had a mixed experience with customer support. The tech was generally responsive and scheduled appointments reasonably well, but one took longer than expected. During a recent AC issue, the tech diagnosed the problem accurately, but I had to handle some maintenance myself, which wasn't covered under warranty. Overall, it was a decent experience.

9 months ago

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Verified Customer

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Yande

I've had a frustrating experience with customer service. While the technicians do a good job when they finally arrive, the wait times are excessively long, often taking much longer than promised. I recently had a claim that took weeks to resolve, and I'm still waiting for a gift card to replace my dryer. Overall, the service needs improvement.

9 months ago

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Anthony

I had a positive experience making a claim; it was convenient to call and receive a callback without waiting. My appointment was scheduled smoothly, and the issue was resolved. However, I'm still waiting for a part for my refrigerator repair, which has taken some time, but I'm glad I'm covered for it.

9 months ago

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Clint

I've had some mixed experiences with customer service. One issue with my refrigerator took over three weeks to resolve, and I'm still waiting on a part. On another occasion, I had a quick approval for a service, but I'm still waiting on a gift card. Overall, while some resolutions took time and effort, they eventually worked out satisfactorily.

9 months ago

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Carol

I had no experience with customer support, so I can't comment on that. However, when I requested a service online, they sent someone quickly who did a great job. Unfortunately, I've had ongoing issues with my refrigerator, and while the technician fixed it last time, the problem keeps coming back.

9 months ago

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Dennis

I had mixed experiences with the service. While I faced delays with my air conditioning repair, which took longer than expected, I was pleased that the warranty company covered the costs and the technician arrived promptly to fix the issue. However, the overseas call center made communication a bit challenging.

9 months ago

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John

I had a positive experience with the loan closure; it was handled quickly and efficiently. However, I did have a moment of confusion during the call when the representative seemed to forget the question. Overall, the service was satisfactory, and my cooker was fixed promptly.

9 months ago

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Latasha Houston, TX

I had a frustrating experience with customer support. Despite multiple attempts to reach them via phone and email, I received no callbacks. My initial service took longer than expected, and my recent issue with an air conditioning leak was mishandled. They wanted me to pay a fee despite my contract stating otherwise, and I couldn't get anyone to discuss my concerns. Overall, the lack of communication led me to cancel my service.

9 months ago

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Verified Customer

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Modupe

I had a frustrating experience with the service. They were willing to talk but ultimately unhelpful. I had plumbing issues that they didn't address properly, and after multiple discussions, I felt dismissed. It was incredibly disappointing and left me feeling like my concerns were not taken seriously.

9 months ago

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Verified Customer

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Gloria

I had a good experience with the plumbing service; they were punctual and completed the job efficiently. However, I'm currently facing issues with my air conditioner, which is quite old. While the warranty covers parts, the service provider seems reluctant to assist with the installation. Overall, the initial service was great, but I'm frustrated with the warranty situation.

9 months ago

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Verified Customer

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Anonymous

I found the support satisfactory, though it could be improved. The convenience of the warranty was helpful when my AC broke down during a heatwave. Unfortunately, I had to wait a few days for a technician, which was uncomfortable. Overall, I appreciate the service but wish they could respond faster in urgent situations.

9 months ago

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Cherie Nelson Atlanta, GA

I had a mixed experience with customer support. For minor issues like dryer and electrical repairs, they were quick and efficient. However, when my air conditioning broke, the process was frustrating and took far too long. I felt like I had to fight for a satisfactory resolution, especially during the summer heat. Overall, they need to improve handling major repairs.

9 months ago

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Verified Customer

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Angie

I had a quick response when I needed support, which was great. However, when my AC broke down during a heatwave, it took a few days to get a technician out. I appreciate the service, but the delay in finding help was frustrating, especially in such hot weather. Overall, my experience was mixed.

9 months ago

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Verified Customer

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Ivan

My air conditioner went out. I took a week or so to get a technician out once he came out and diagnosed that the system was unrepairable Choice Home Werry took about two weeks to line up new equipment and get the job done.

9 months ago

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Verified Customer

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Scott

I have had my policy with Choice Home Warranty for just over two years and have made two claims in that time. Both claims were handled quickly, efficiently and satisfactorily by both Choice and the technicians they used.

9 months ago

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Max

Have a had a good experience overall both times. Took a little extra time to hear back on the second repair (garbage disposal.) I am pleased overall but was a little concerned when the deductible went up. Not a big deal if it stays at that price but will have to re-evaluate if it continues to rise.

9 months ago

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Christopher

Choice came through for me when we lost our washing machine. The failure of the machine was complete and it needed to be replaced. Choice did not hesitate, but offered us enough in a replacement cost to cover a new one. They did exactly as they promised. Great job Choice!

9 months ago

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Louis

My issue has been with the assigned technicians and response time. Another appointment scheduled for 3 - 8 PM tonight was missed and no call or contact what so ever I changed to CHW because of price and I guess I am finding out you get what you pay for. My contract is up for renewal in a couple of months and I seriously think I need to shop for another company

9 months ago

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Verified Customer

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Brenda

I’ve been extremely happy with the service I’ve received. I had a repairman out within 2 days of my call, it doesn’t get any better than that. Quality technician and quality work. I highly recommend this company.

9 months ago

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Verified Customer

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Edward Serrano

Been with chw for many years, always covered my appliances when broke down....w dryer, fridge ac, and latest was electrical....tech fixed problem quickly.....highly recommend chw

9 months ago

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Carmen

Washer not working properly. They sent 2 different appliance company and was told it’s a plumbing issue. Paid another $75 for a plumber to check the water line. B they snake it and said the line is clear. Now waiting for them to come out to check the washer again. This is going on 4 weeks of waiting. This is so frustrating and disappointing with my warranty.

9 months ago

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Verified Customer

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Drees Griffin

To date all experiences with CHW were outstanding. They immediately responded to all claims submitted immediately, scheduled an appointment with a technician to resolve the warranted issue within 2 days after initial claim.

9 months ago

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Vickie Blake

Choice Home Warranty has been a saving grace for us pertaining to home repairs. Each company that have had to come to my home for whatever the issue has been, has been very professional and courteous.

9 months ago

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Verified Customer

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Patrick

Very polite and professional did great job and a great job cleaning up would recommend 👍 to his services to anyone 😀. Chris is a great technician. And knows what he's doing 👌

10 months ago

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Verified Customer

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William

I liked the ability to use the customer portal to submit my claims while being able to track the status while being reviewed. I didn't like the lack of local, BBB approved vendors. In the end I was able to work with a local, highly rated vendor that I found.

10 months ago

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Vincent

Had to wait 9 days for the HVAC tech to get here. He pushed it off to an electrician and had to wait 2 more days. He told me ckt breakers were replaced and still no A/C. Second HVAC tech next day fixed in 30-40 Min. System was over charger so he balanced the system to the correct pressures and all worked fine after that. First HVAC tech from "Sears A/C" must have been clueless. Second tech was wonderful and explained everything clearly was from "HIMS A/C. Paid 2 co-payments due to the incompetence of the first A/C tech and took 2 weeks to fix during summer in AZ.

10 months ago

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Alexandra

My claim for non working air conditioner was just denied, so not too pleased with Choice right now. The company that repaired the other unit was good. I've already paid for 3 years service recently so really don't have a "choice" but to keep Choice as my warranty company.

10 months ago

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Naomi

I like the accessibility, both by phone and web to make a claim for service. There are representatives available in the wee hours. I have a problem with the communication and follow up with this recent claim for my air conditioning-thermostat repair. I will not deal with the assigned company again, eer!

10 months ago

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Kaushal

Choice Warranty is great. However, during last request for A/C, Sears group was assigned, but never came at committed time, and postponed at last minute to later date!! I had to get it repaired at my own cost, & cancel appointment! Don't recommend Sears for repairs.

10 months ago

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Juanita

I went on line and put in my request for service. I told what the problem was and an appointment was set. The service man came out and found the problem immediately. I was impressed.

10 months ago

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James

Response was prompt and contractor did a good job. Seems like it took a long time to get the new system (we were without AC for a total of 13 days) delivered to the contractor. Also, the wrong heater elements were supplied which required a return visit from the contractor, an inconvenience to them and me.

10 months ago

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Robert

Called for service on fridge ice maker. You sent repair man promptly. He determined the parts needed and returned within two days and got it working again. Very satisfied with warranty response.

10 months ago

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Kimberly McCartney

We asked to change our plan from a six year agreement to a one year $600 policy. We were told we’d receive an updated email two days ago and never received it, along with a refund for the difference. We’ve heard nothing and the account online still shows the 6 year price. Prior to this experience I’d have rated 5 stars across the board as a 6 year customer.

10 months ago

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Ron

All os going well on my first claim. Fast response by Choice to assign a plumber, and by the plumber who temporarily fixed the plumbing issue while he awaits replacement parts for my 25 year old shower faucets.

10 months ago

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Sheila

I have had an issue with my AC and have requested service twice. The first one was cancelled by me as the AC started working. The second one was never responded to and I only got the report for the first request and therefore was unable to get any response for the second. I, also, sent an email regarding this issue of "no response" for the second request and NEVER received any favorable response afterwards. I got a scripted response that someone would contact me and never did. I am NOT very satisfied with Choice Home Warranty and will be cancelling.

10 months ago

Choice Home Warranty Reviews