Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Yande

I've had a frustrating experience with customer service. While the technicians do a good job when they finally arrive, the wait times are excessively long, often taking much longer than promised. I recently had a claim that took weeks to resolve, and I'm still waiting for a gift card to replace my dryer. Overall, the service needs improvement.

11 months ago

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Anonymous

I had a mixed experience with customer support. The tech was generally responsive and scheduled appointments reasonably well, but one took longer than expected. During a recent AC issue, the tech diagnosed the problem accurately, but I had to handle some maintenance myself, which wasn't covered under warranty. Overall, it was a decent experience.

11 months ago

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Dennis

I had mixed experiences with the service. While I faced delays with my air conditioning repair, which took longer than expected, I was pleased that the warranty company covered the costs and the technician arrived promptly to fix the issue. However, the overseas call center made communication a bit challenging.

11 months ago

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Carol

I had no experience with customer support, so I can't comment on that. However, when I requested a service online, they sent someone quickly who did a great job. Unfortunately, I've had ongoing issues with my refrigerator, and while the technician fixed it last time, the problem keeps coming back.

11 months ago

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Clint

I've had some mixed experiences with customer service. One issue with my refrigerator took over three weeks to resolve, and I'm still waiting on a part. On another occasion, I had a quick approval for a service, but I'm still waiting on a gift card. Overall, while some resolutions took time and effort, they eventually worked out satisfactorily.

11 months ago

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Verified Customer

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Anthony

I had a positive experience making a claim; it was convenient to call and receive a callback without waiting. My appointment was scheduled smoothly, and the issue was resolved. However, I'm still waiting for a part for my refrigerator repair, which has taken some time, but I'm glad I'm covered for it.

11 months ago

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Gloria

I had a good experience with the plumbing service; they were punctual and completed the job efficiently. However, I'm currently facing issues with my air conditioner, which is quite old. While the warranty covers parts, the service provider seems reluctant to assist with the installation. Overall, the initial service was great, but I'm frustrated with the warranty situation.

11 months ago

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Anonymous

I found the support satisfactory, though it could be improved. The convenience of the warranty was helpful when my AC broke down during a heatwave. Unfortunately, I had to wait a few days for a technician, which was uncomfortable. Overall, I appreciate the service but wish they could respond faster in urgent situations.

11 months ago

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Cherie Nelson Atlanta, GA

I had a mixed experience with customer support. For minor issues like dryer and electrical repairs, they were quick and efficient. However, when my air conditioning broke, the process was frustrating and took far too long. I felt like I had to fight for a satisfactory resolution, especially during the summer heat. Overall, they need to improve handling major repairs.

11 months ago

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Latasha Houston, TX

I had a frustrating experience with customer support. Despite multiple attempts to reach them via phone and email, I received no callbacks. My initial service took longer than expected, and my recent issue with an air conditioning leak was mishandled. They wanted me to pay a fee despite my contract stating otherwise, and I couldn't get anyone to discuss my concerns. Overall, the lack of communication led me to cancel my service.

11 months ago

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Angie

I had a quick response when I needed support, which was great. However, when my AC broke down during a heatwave, it took a few days to get a technician out. I appreciate the service, but the delay in finding help was frustrating, especially in such hot weather. Overall, my experience was mixed.

11 months ago

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Modupe

I had a frustrating experience with the service. They were willing to talk but ultimately unhelpful. I had plumbing issues that they didn't address properly, and after multiple discussions, I felt dismissed. It was incredibly disappointing and left me feeling like my concerns were not taken seriously.

11 months ago

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Verified Customer

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John

I had a positive experience with the loan closure; it was handled quickly and efficiently. However, I did have a moment of confusion during the call when the representative seemed to forget the question. Overall, the service was satisfactory, and my cooker was fixed promptly.

11 months ago

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Verified Customer

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Ivan

My air conditioner went out. I took a week or so to get a technician out once he came out and diagnosed that the system was unrepairable Choice Home Werry took about two weeks to line up new equipment and get the job done.

11 months ago

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Verified Customer

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Scott

I have had my policy with Choice Home Warranty for just over two years and have made two claims in that time. Both claims were handled quickly, efficiently and satisfactorily by both Choice and the technicians they used.

11 months ago

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Max

Have a had a good experience overall both times. Took a little extra time to hear back on the second repair (garbage disposal.) I am pleased overall but was a little concerned when the deductible went up. Not a big deal if it stays at that price but will have to re-evaluate if it continues to rise.

11 months ago

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Verified Customer

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Christopher

Choice came through for me when we lost our washing machine. The failure of the machine was complete and it needed to be replaced. Choice did not hesitate, but offered us enough in a replacement cost to cover a new one. They did exactly as they promised. Great job Choice!

11 months ago

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Louis

My issue has been with the assigned technicians and response time. Another appointment scheduled for 3 - 8 PM tonight was missed and no call or contact what so ever I changed to CHW because of price and I guess I am finding out you get what you pay for. My contract is up for renewal in a couple of months and I seriously think I need to shop for another company

11 months ago

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Verified Customer

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Brenda

I’ve been extremely happy with the service I’ve received. I had a repairman out within 2 days of my call, it doesn’t get any better than that. Quality technician and quality work. I highly recommend this company.

11 months ago

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Verified Customer

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Edward Serrano

Been with chw for many years, always covered my appliances when broke down....w dryer, fridge ac, and latest was electrical....tech fixed problem quickly.....highly recommend chw

11 months ago

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Carmen

Washer not working properly. They sent 2 different appliance company and was told it’s a plumbing issue. Paid another $75 for a plumber to check the water line. B they snake it and said the line is clear. Now waiting for them to come out to check the washer again. This is going on 4 weeks of waiting. This is so frustrating and disappointing with my warranty.

11 months ago

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Verified Customer

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Drees Griffin

To date all experiences with CHW were outstanding. They immediately responded to all claims submitted immediately, scheduled an appointment with a technician to resolve the warranted issue within 2 days after initial claim.

11 months ago

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Verified Customer

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Vickie Blake

Choice Home Warranty has been a saving grace for us pertaining to home repairs. Each company that have had to come to my home for whatever the issue has been, has been very professional and courteous.

11 months ago

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Barbara Phillips Atlanta, Georgia

It should not take 30 days to settle a claim for a new microwave. And close to 3 1/2 weeks to repair refrigerator freezer,your turn around time is highly acceptable.

1 week ago

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Russell Buck Weatherford, Texas

Taking to long getting our side by side Refrigerator fixed. Been over a month.

1 week ago

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Verified Customer

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Donald German Birmingham, Alabama

Always can get service promptly and sometimes the same day.

1 month ago

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Verified Customer

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Serdal Gaithersburg, Maryland

To repair items. I received a good comments from my friend.

1 month ago

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Harry Indian Harbour Beach, Florida

Choice Home Warranty was rated highly on several sites I researched.

1 month ago

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Verified Customer

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Patrice Alexander Greenville, North Carolina

Getting repairs done that are done properly.

1 month ago

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Gary. Rubenstein. Lansdale, Pennsylvania

It was given the best ratings and was affordable.

1 month ago

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Richard L Mayrose Cleveland, Tennessee

Great reviews, prompt service, very good Techs.

1 month ago

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Elva Arnold Los Angeles, California

very professional, explained things well

1 month ago

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Diana Doug Dimitruk Boise, Idaho

Fast and efficient. - easy online access

1 month ago

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Verified Customer

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Sonia Estrada Gainesville, Florida

Customer experience, quality of work and fast service

1 month ago

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Verified Customer

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Sheril Barron Plano, Texas

Great response time for service request.

1 month ago

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Verified Customer

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Tuan Nguyen Wake Forest, North Carolina

Quick and simple process. Good contractor

1 month ago

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Verified Customer

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Sherri Byers Kansas City, Missouri

Excellent

1 month ago

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Verified Customer

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Richard Eric Heyduck Houston, Texas

Have a new warranty; it works fine so far.

1 month ago

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Verified Customer

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Jeremy Galbert Universal City, Texas

The benefit out weights the cost. Claims

1 month ago

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Don S Valrico, Florida

Technician arrived on time and was professional

1 month ago

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Donna Falconio and Anthony Howland Albany, New York

Aug 2025 still waiting for central air to be replaced. Your rep came twice and said it is not repairable.

1 month ago

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Verified Customer

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William Phoenix, Arizona

I never received my lowes card to replace my refrigerator.

1 month ago

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Marc/renee Columbia, Tennessee

Service and efficiency was well handled thank you

1 month ago

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Seretha Jenks, Oklahoma

I have just used 2 times, have been very satisfied.

1 month ago

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Walter and cathy Hesse Simi Valley, California

Responsive, found the problem quickly and fixed it.

1 month ago

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Verified Customer

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Raymond Johnson Jonesborough, Tennessee

Very easy and a fast response Thank you Choice Warranty

1 month ago

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Verified Customer

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Krishna Rao St Louis, Missouri

I always receive awesome support from the team!

1 month ago

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Jaime Yamat Chicago, Illinois

Excellent service,,claiming is easy Technician are good

1 month ago

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Verified Customer

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Michael Stinson Las Vegas, Nevada

Reply and assistance has been GREAT Best Home WARRANTY available

1 month ago

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Verified Customer

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Hivzija Sujoldzic Wichita, Kansas

Very well done job. This company will be my preference!

1 month ago

Choice Home Warranty Reviews