Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Ralonda

Every time I've had an issue, they were always quick and ready to respond and did whatever it took to get someone out to help fix whatever it was that was down at that moment. The only thing that I didn't like was the fact that it went up in rates without giving me a warning, but other than that, the service is excellent and the quality of work that I received is impeccable.

1 year ago

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Darlene

Every experience we've had with them so far has been good. Our air conditioner went out and we had somebody come out and there wasn't anything they could do with it. But they referred us to a company who gave us a very good price and did a very good job. They were in and out of here in one day and we were very, very satisfied.

1 year ago

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June

They responded to our need. We needed to use our warranty when our air conditioner broke on the hottest day of the year and they got someone out here. However, we had to pay $150 extra for them to come on a Sunday, which I didn't think was quite fair, but other than that they did a great job. It took them three hours and it was fixed.

1 year ago

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Maryann

The direct telephone service is wonderful. They get right back to you and they take notes. But to follow up to get everything done, sometimes it takes takes a lot longer than I want. Will you let them know I am frustrated because I want my dishwasher back. I need my dishwasher replaced. They don't have the parts and they're talking to one another, but nobody's doing anything and it's now it's been a week since I last talked to them.

1 year ago

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Patrick

I've filed two claims with them. The first one didn't go very well. The second one used a different contact point and it went extremely well. Like everything these days a lot of it depends on the person you end up talking to, that they're at the company and they can make or break the experience for you. It's like most companies nowadays. Sometimes you get a really good representative, sometimes you don't.

1 year ago

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Judy

I only used it once my disposal wasn't working and they came and they fixed it. I got a call back immediately after putting in the claim. Within the very next day, someone already called and had an appointment set up, so it was very quick.

1 year ago

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Anonymous

I've never had any problems with them so they've always come through for me. So far I've been very pleased with them, so if they continue the good work, I'll continue to carry them. The person that you referred to come out here, we were very pleased.

1 year ago

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Stephen

I had a bit of trouble getting in touch with you guys. Someone did return phone calls a few days later. So that wasn't exactly good for me. When we joined, we had two refrigerators that I was paying for, and one was a regular refrigerator, the other one was a refrigerator for wines. And the wine refrigerator went out and lo and behold, you didn't cover it. And I thought that was pretty bad. You did refund the amount that I had paid, so that was good. But I didn't think there was anything different between a wine refrigerator and a normal refrigerator, except it didn't even have a freezer, it just was a refrigerator. So I was disappointed with that. We did have a repair that was done on some toilets and the guy did a very good job, except for the fact that he didn't replace the valve that really needed to be done with the original. He used a temporary different brand one and it wasn't as good. I did like the the the guy who came out to repair the toilet. He was a very nice gentleman and I had no problem with him. I just had a problem with the fact that he didn't have the correct valve for our toilet. We've had some other companies and I would say that it's all fairly comparable. I was hoping that this was going to be better, but it didn't really end up being better than any other ones that we've had. And there's always going to be an issue. It's never a perfect world in this case, but I was hoping for that.

1 year ago

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Verified Customer

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Leslie Brewer Florissant, MO

I have reported problems and the technicians are quickly contacted, as well as the work is completed with expertise. Even when the work done wasn't completely corrected , the technicians rectified the problem. The work is efficient..

1 year ago

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E Macon, GA

Update #2. Changing to four stars. Why? Today they agreed to pay the claim. Cannot give them five stars due to how difficult they made obtaining a reimbursement that was clearly warranted (total cost to locate and clear clog was $156. So their share of the claim was only $91.). Regardless, they finally (possible due to my promise to take legal action - even if it cost me thousands) agreed to pay the claim. UPDATE: I am changing my review to three stars. Why? They appointed a person to review the claim. The reviewer finally agreed that a stripped screw could not cause the sink to leak. They are going to pay for labor to replace the faucet and give me a small credit towards purchasing a new one (they offered to install a builder grade one at no charge - which is exactly what their policy states they would do so I am happy with this outcome). IF they pay the clogged line claim I'll raise my rating to 4 stars. The reviewer could not assist with that claim but gave me a suggestion that may result in payment. I am leaving the original post as it was 100% accurate at the time. I. CHW goes out of their way to deny claims. II. Their justification for denying claims have no bearing on the actual problem. Example 1. CHW denied a claim for a clogged home drain line because the technician did not find a "mechanical problem." Of course there was no "mechanical problem." The problem was a clog not a "mechanical problem." Example 2. They denied a claim for a leaking faucet stating that a stripped screw was the problem. The stripped screw did not cause the problem. Tightening or loosening the identified screw did nothing to resolve the leak. III. They go out of their way to make it as difficult as possible to obtain reimbursement. For item II.1 I had to threaten to have my attorney engage to get them to reopen the case so I could file for reimbursement. No payment yet and CHW has made it as difficult as possible to obtain reimbursement.

1 year ago Edited September 26, 2023

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Crystal D Pendergrass, GA

Choice replaced our HVAC system which I appreciate. It was a difficult process, but it was eventually covered. Initially they had difficulty finding a service tech in my area, or I would give them 5 stars. The provider they sent was very thorough, professional and efficient. This is the second major system they have covered, but I did prepay for an extended contract.

1 year ago

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Nedra Brown

Unfortunately, we started experiencing air conditioning problems on a Thursday. We were able to get our Choice Home Warranty claim started and had an appointment with Rocket City Air for Monday. Weekend wasn't too bad and we've had no problems since our repair. We've never had a home warranty before, but so far, our experience has been very good.

1 year ago

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James Germantown, TN

I had my first claim about two weeks ago after being a customer about four years. I did not like my first claim experience for this reason. I paid a $85.00 service fee in my opinion that could have been avoided if the customer service rep. would ask me what make and model microwave I had and what it was or was not doing because when the service tech came out he first asked for the fee and when he saw it was not heating or rotating, he stated it would cost too much to repair so I had to spend more money for another one an additional $150.00. If information was gathered on the front end the service tech would not have been needed.

1 year ago

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Suzy Ypsilanti, MI

I just updated my card and tried to reactived the warranty they said the card was no good but they used it for the call for the dryer. We called and wanted a home call for a power outage and got no call or email or text. Then we found out it was just the A.C. stopped working and blow the power.

1 year ago

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Verified Customer

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Harvey San Antonio, TX

The experience I’ve had when it comes to the claim’s process with this company has been a great one. The process is efficient and effective in that the response from initial entry of the claim to the claim being assigned to the respective party.

1 year ago

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Christal W Los Angeles, CA

1 year ago

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Chris Gilbert, AZ

New to the home warranty thing and have always done my own home repairs. Recently moved to a newer home and have to travel out of town a lot. Great having a piece of mind that my home repairs will be taken care of. Was a little rocky in the beginning and learning how it all really works but after that it’s been great. From toilets and some faucet replacements to garbage disposal and even my air conditioning repaired. So far so good.

1 year ago

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Verified Customer

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Quiana

They can do a little better with their customer service in understanding the customer. They're not good. I had to call so many times to get what I got done. It took 3 weeks and my home was 90 degrees. But I got it done eventually. The end result was worth the wait. Everything besides that was fine with me.

1 year ago

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Carol

The air conditioning went out when it was over 100 degrees out, so we were without the air conditioning on Saturday and Sunday. They were out Monday, which is when I called. They were prompt, they got someone out here as quickly as possible, and the provider did an excellent job fixing what needed to be repaired.

1 year ago

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Margaret

The dishwasher was clogged up and they came and they fixed it. And then another time, the sink was clogged up and they came and they fixed it. Both times were very well done. It was a good job and they cleaned up after. And I could understand them when we spoke.

1 year ago

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Betty

The service is quick in general. The first time it took a week before they came but the second time was quicker. I don't like that you have to go online to file a claim. What if you're not computer savvy and you can't go online?

1 year ago

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Verified Customer

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William

I think it's paid for itself. Easy online interface. They're easy to work with - they've been pretty attentive with the times that I've used them. My air conditioning went out on a Saturday, it was blistering hot, and they were able to get somebody out there pretty quickly, within a day and a half.

1 year ago

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Verified Customer

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Ruth

The contractors are very good. I just used it a couple of weeks ago. My dryer went out and the guy came within a reasonable amount of time and everything went great. I had to pay the minimum of $85 for the visit, but it was fixed.

1 year ago

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Verified Customer

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Belinda

They answered everything and took care of it all. Just recently the garage door springs broke on the garage door. Therefore, they came out, they looked at it, they called Choice Warranty and they went ahead and replaced them. It was done very professional.

1 year ago

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Verified Customer

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Betty

Extremely courteous and and informational. I used it twice. They were extremely prompt and knew exactly what to do to fix it. The second time, they were prompt in getting someone out there that was informational and could explain to me what it was.

1 year ago

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Verified Customer

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Linnea

We're very pleased so far. We've only used it once and we're very, very pleased. We were read to go out of town and our garage door opener stopped working. We called you guys, somebody came out that day, couldn't fix it, so they ordered a new opener and it's supposed to be put in this Sunday. So it was very good customer service.

1 year ago

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Pat

The last time I used the warranty, I had a garage door problem. I couldn't get my door up, so I couldn't even leave the house. And when I put it online to get on their schedule, I told them on there that I needed somebody right away because I couldn't get out of my house and they scheduled it for over a week out. And so I called them back and asked them if I could just find somebody myself and do the reimbursement plan but they said it was too late because I already had a scheduled service.

1 year ago

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Minnie

Whenever you call to file a claim, they would say, how long ago did the situation happen? What does that matter? I'm calling to file a claim and telling you what the problem is. Why I got to tell you exactly how long ago it's been. I pay you every month. They gave me the run around about a claim that I had a long time ago. I can't remember if it was concerning a water issue, but I've been a member for years and I had not been using it and they had to know that before they would actually let me file the claim.

1 year ago

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Verified Customer

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Gwendolyn Suffolk, VA

I like that the cost of my premium does not compare to the money I saved for all of the repairs that have been taken care of by CHW. I was able to purchase a new stove, electrical problems were taken care of, and my heating unit was fixed in 1 day.

1 year ago Edited January 10, 2024

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maryjo hild Ft. Pierce, FL

K Marlon Services was here the next day. It was the second time my ac unit was serviced this year. It has been record high temps and humidity all season. This unit is older but regularly serviced for at least the last two years since I bought the house. I appreciate his insight and explanation about concerns and cautions.

1 year ago

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Nina Oliver Orlando, FL

I've had them for years and the service is worth it. With two kids, a mortgage, car note, and student loans - one needed repair could really throw finances off. Choice Warranty makes that a no stress experience. If you're still wondering - YES, IT IS WORTH IT!

1 year ago

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Virginia San Jose, CA

My repair requests have always been met to my satisfaction in a timely manner by skilled, knowledgable vendors. All issues or questions answered or handled promptly by their courteous customer service agents. their courteous customer service agents.

1 year ago

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Jeangel Jenkins Windermere, FL

As a homeowner, I highly recommend Choice Home Warranty. It’s affordable and having a peace of mind knowing that most of your essential home repairs are covered, and you only need to pay a small fee of $75 for a technician to evaluate the claim and make further recommendations for repair or replacement. Its worth it!

1 year ago

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Sarah Pugh Richmond, TX

I switched over to Choice from American Home Shield, but I’m questioning my decision. I even got talked into purchasing the plan for 5 years ( 6th year free). I requested work on my oven- it wasn’t coming on at all. Also, back 2 burners wouldn’t light. A tech came out and fixed burners and did get oven to come on. However, he didn’t calibrate the oven or test it thoroughly. Yes, it came on but came on at highest temperature and wouldn’t settle back down to 350- oven was tested when set on 350 but registered 475!. I requested for tech to come back- they made me pay the $75.00 because they said it was a “different problem “ Tech came back, it appears it’s ok, but he didn’t have a thermometer to test it. I guess I expected more.

1 year ago Edited September 27, 2023

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Peggy Leeney Hobart, IN

They responded in less than 24 hours. The tech diagnosed the problem very quickly and the part was ordered. An appointment was made to install the part and was done very quickly. He made sure it was working properly and also adjusted a couple of other minor things. Very pleased with the service.

1 year ago Edited September 13, 2023

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Michael City of Saint Peters, MO

Great customer service with fast response. Have had 2 Service Calls and both times the professional repairmen did an excellent job, were very nice and cleaned up after themselves. This is the best Warranty company out of the 5 I’ve used. I will never go elsewhere. 5 STARS

1 year ago

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Patricia Covington, LA

The gentlemen that came out were excellent. They kept me up to date on what was happening and what needed to be done. I would recommend them highly. I was very please. I had another warranty contract with a different company and it was terrible. Choice did everything for me quickly. I am happy I went with Choice.

1 year ago

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Fred Gutierrez Houston, TX

It was easy to schedule service and to reschedule. On the last service call the technician didn’t fully diagnose my problem with my refrigerator. I had to schedule two more times to get all the parts. We were living out of our ice chest so we just ordered a new one. I still need to pay for my service call.

1 year ago

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James Oconomowoc, WI

I will write a review after next year is completed as I need to know how you will handle my warranty. I don't push off things normally, but I do need to see results to give an honest opinion. I will even copy a possible editorial that I will more than likely write about home warranties. You may or may not want to use this and I am now giving you my permission to use it. Until then I can not say what is and what may be favorable. I am not asking or will receive anything as I am not a liar as I will give you an honest review. So far I am happy that you allowed me to use JM Furnace and Cooling. He is Local in my area and came the next day as my house was 101 degrees. This was because you could not get anyone. I am proud of that fact as he is a veteran who has hearing damage because of artillery shelling. He came well-prepared and was very reasonable and would give him very high marks. He said both The air and the furnace may fail as both are on their last legs. The damage from the mice will cause more problems this next summer. The furnace he said may not last this winter. I know this is above the cost allowance you have for me and I might upgrade a bit. You can send one of your men out to inspect and give his opinion and cost. then you should be satisfied with what should be done. Yours sincerely James W Gerndt

1 year ago

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Verified Customer

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Kat Converse, TX

Absolutely hassle free. Awesome, easy and efficient VERY PROFESSIONAL. Everyone knew there job, what to and handle the claim. IT IS WORTH THE MONEY TO HAVE THE KNOWLEDGE THAT YOU WILL BE TAKEN VERY QUICKLY BY EXPERTS , and that being said it’s a worrisome issue off your mind. I could not be any happier unless I won the lottery.

1 year ago

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Verified Customer

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Raja McDonough, GA

I have raised 3 claims this year so far. Choice Home Warranty handled them very well and was very prompt. When the service company attending the repair stopped responding, Choice Home Warranty rerouted the claim to a different service company. Pretty happy with the claims and response to those.

1 year ago

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Verified Customer

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Andrea DeSoto, TX

Overall I was very pleased with the professionalism experienced with the service request. The ease of making the service request was user friendly. The appointment time wasn’t scheduled to far out, and they were able to come one day earlier which was a bonus. The tech was knowledgeable.

1 year ago

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Joan O'Donnell

I thought the price was decent and my first experience with my oven was good. This one is not so good. We had someone come and look at our washing machine a few days ago. He came and he took a look at it and he said it may have to be replaced. I got in touch with the company and they said they will be in touch with you within 48 hours. It has now been three days. The service came on Friday. He said we would here within 48 hours. That was Friday, this is Tuesday, we have heard nothing. We're still waiting to hear. So I'm not pleased about that.

1 year ago Edited September 11, 2023

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Kara Snow Hawkins, TX

I have my home warranty through Choice. I'm not sure if it they are actually the issue or Lowes, but since I had no other choice than get my replacement freezer through Lowes I consider it caused by Choice. I put in my claim and the repairman showed up early the next day....said I needed a replacement and all that went very fast and smoothly. The issues started right after. It takes up to a month for this egift card to be issued and it was close to that long. Ok this was on a freezer, but what if it was a critical item like my only fridge or washer etc? Who should pay a warranty and still have to wait a month - that is ridiculous. Next, I go to the store to order my freezer - that part went well enough. Upon delivery - they drop the huge freezer in the box and said No they don't unpack, set up or haul off the trash? Are you kidding me? I am 62 and my parents are 91. After spending an hour or so unpacking, wrestling it into place including hurting my neck and shoulder fighting to get the styrofoam out from under it - I discover a scratch on the side. At that point, enough was enough and I called customer service. The guy was nice enough but offered me a whopping 25 dollar gift card and said he could send a delivery team out. Frankly, I am considering looking at other warranty companies as this was horrid customer service if you ask me. Even if mostly, it had to do with Lowes - Choice gave me no other option but use them. Not happy with the experience.

1 year ago

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Verified Customer

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Gary V. Moore Chicago, IL

I love the concept of a one-stop service for home maintenance but the actual business of identifying skilled tradesmen who will show up on time is harder than it looks. I’m very satisfied with the quality of work done so far but CHW’s failing to group the same category claims under a single contractor with one service fee, as opposed to three individual service fees of a single house call at $85.00 each, feels more like a hustle or scam. I will definitely do my homework before renewing my contract with CHW.

1 year ago

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John Westerville, OH

E-mails/communication from CHW can be vague/not responsive to questions/not provide coverage details of claim. The technician should not be the person providing replacement cost information. The technician's report & CHW's response should be provided to the policy holder !!!!! CHW should not send policy holder any emails concerning a system repair, before the technician has the repair parts. Have been satisfied with technicians sent for service call/repair. Have been specifically happy with IHN Appliance. Technician is prompt, courteous, informative.

1 year ago

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Barbara Richardson, TX

Right now I would give them a ZERO. I had an air conditioner worked on less than 6 weeks ago. It's running constantly & not cooling the room properly. I called the tech he said I needed to make a new claim. I've been told he refuses to return to fix the problem. Choice told me they will let me know when they find someone to fix it. I can't believe Choice has (only ONE) contracted electrician in my area. Barbara Haber

1 year ago

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John Bakersfield, CA

This repair is not yet complete because we have been waiting for parts from Moen. However so far the response to my claim has been handled in a timely manner and the plumbing company has been very helpful. Ask me again when the job is finished.

1 year ago

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Verified Customer

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Dominic

The over all service has been great. When we call and they took care of our issue within 2 days. The set up for the service technician to call and set up and appointment. The came out either repaired it or replaced it. This service in my opinion is awesome, and we continue to use Choice.

1 year ago

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Richard CA

The man who came to fix our shower controls was great. He asked what the problem was and began his assessment by turning the water off for the house and then removing the shower handle. Saw that it only needed some lubricants. Great with customers.

1 year ago

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