Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Latoya

I've been with Choice for a while now and have been using their military discount. They are very responsive and I don't have to wait very long after I put in a claim. They usually send someone out within a week and they fix whatever is broken. Just recently, we had a toilet problem. They fixed it and even provided some feedback to prevent problems in the future.

5 years ago

check_circle

Verified Customer

star star star star star

Roger

I like having Choice Home Warranty because they provide me peace of mind in case there are any problems. They usually respond in the customer service department when I call. They get the things done that I need and provide good service. My heating system wasn't working and it was very cold. I called them, adn the next day they were here and solved the problem. It's a good value for the money and they offer a convenient service.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I called a couple of different home warranty companies, and Choice gave me great information and I liked the knowledge level of the person I talked to. We had one of our appliances go out and the customer service representative wasn't sure what was covered, so they cut us a check to replace it. They covered us that was above and beyond. I definitely plan on renewing with them when the time comes.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

S

I've used my warranty several times and I've always been happy with the outcome. Everyone shows up when they're supposed to, they call in advance, and their competent most of the time. They do an excellent job! I don't like having to pay $45 each time somebody walks through my door, and think that's a little high and think it should be considerably less.

5 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star star

Mary

Pretty much everything is taken care of in my home and it’s pretty reasonable for the entire year. The only thing is you have to do everything online, you can’t talk to anybody. I would prefer to speak to someone to get immediate feedback. I used the warranty at first with the garage door. Our garage door was starting to get loose so we called to have that fixed and they fixed it right away and it was fine.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Shantaya

They have the best value for the price. It gives really good value for the tax services, and the things that need to be replaced would be very expensive to fix on your own. Their customer support is always responsive and have someone out here to fix whatever it is that I'm filing a claim for immediately. I needed my dishwasher repaired and they had a technician out the next day.

5 years ago

check_circle

Verified Customer

star star star star star

Meghan

The guys that came to our service our heat system were great. They really went above and beyond our expectations, going out to buy a part that was needed and staying until after 7pm to get the job done. They really wanted to make sure we had heat after two days of cold weather and broken heat, and we appreciated it so much. The next day I got a follow up phone call to make sure that everything went smoothly over night. Customer service is unparalleled!

5 years ago

check_circle

Verified Customer

star star star star star_border

816 Packard dr Arlington Tx

They have been good about assigning companies to my claims. They have been easy to work with and their staff very professional. The concern for me is with many of the companies they send out, not being five star rated companies. I have had to have many of them having to come back out a second time to repair the same problem or request a different company to make the repair. I am currently in that situation again where I need to have a second repair on a service that was made a month ago. This is frustrating as with Covid on the rise I don't really want to have people in my home again. Like most people I want things fixed right the first time.

5 years ago

check_circle

Verified Customer

star star star star star

Earl Cross California, MD

CHW is always quick to have the service repair companies come to the aid of their clients. The service technicians have been very helpful, professional and knowledgeable. The repairs (when possible) are completed or CHW has offered to replace the damaged appliance/ equipment. The dollar amount is not the total dollar amount required to replace the appliance/equipment however, CHW is quick to make a payment/offer to their clients. CHW Customer Service is second to none.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Gail

My best friend who is a real estate agent recommended them to me. Since then I have recommended it three times to people. I used it last month because my air conditioning broke and it was pretty hot here in North Carolina. They came out the next day and said I needed a new motor and one day later I had it replaced. Their response tome was good and they have good contractors.

5 years ago

check_circle

Verified Customer

star star star star star

Brenda

I didn't know much about a home warranty when I signed up with them, and they were very helpful in informing me. The first time I had to use the warranty was when my garbage disposal got messed up. Someone came out and replaced it and explained everything to me thoroughly. Everything went smoothly and I didn't have any problems. It's never been complicated when I've had to use them. Their home warranty program is a good deal.

5 years ago

check_circle

Verified Customer

star star star star star

Georgia

Just last week, I had a leaking toilet. Immediately I was assigned a service person and they came on time. The service person was professional and qualified. They came in adn changed the interior parts, resealed it, and cleaned out the drain that was clogged. Ultimately, they've saved me a lot of money in repairs that have had to be done since I bought my home.

5 years ago

check_circle

Verified Customer

star star star star star

Joseph

This company has great value. Whenever I call they usually assign someone to me within a couple of hours and I receive service within 24 hours. My dryer stopped working and after they sent someone it works just fine. I haven't had any problems so far with the company and they respond in a reasonable amount of time. Issues are resolved quickly and the people they send are very professional.

5 years ago

check_circle

Verified Customer

star star star star star

Carol

I signed up for a multi-year contract five years ago. Anytime I've ordered a service it has been done right. Whoever the technicion was would call me immediately with an appointment. They have a very quick turnaround. When I sold the home I had the warranty for, they took care of plumbing issues and a garage door problem quickly. They expedited the process knowing I was moving and made sure everything was fixed. They are quick to respond!

5 years ago

check_circle

Verified Customer

star star star star star

Kathleen

The price for their home warranty is reasonable. When my washing machine stopped running, I contacted them and within two days they had someone out here to fix it. There were pieces that had to be replaced, which took about two weeks, so I was not happy with how long that took. The customer service is great, however the service technicians took a little long to order parts I needed.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I have two homes and like to have a warranty service that I can call if an appliance or system goes down. They have wonderful work men that have been sent from Choice that are extremely professional and courteous. Recently, I've had to have a sink snaked out and a repairman came out and did it quickly. Their pricing is fair, and they have very helpful supervisors in their customer service.

5 years ago

check_circle

Verified Customer

star star star star star

Timothy

Customer service has been very responsive. They were prompt and quick when responding to my claim. I had an AC issue where the outside unit was broken. In less than twenty-four hours they had a mechanic out to my house to assess the issue. A new unit was ordered and replaced my old one within four days. They've always followed up on my many emails to make sure a service technician has contacted me and always verified his contact information with me. I plan to purchase an extended warranty when this one runs out.

5 years ago

check_circle

Verified Customer

star star star star star

Forrest

I like Choice because they have extra coverages that other companies don't offer. I've been very pleased with their customer service, and have had no problems whatsoever on the few claims I've turned in. They're very efficient getting someone assigned and getting information back to me. When we realized our dryer wasn't working properly the repairman we got from Choice came out to fix the problem. He ordered the part needed and installed it in a quick amount of time. They have fair pricing and have done exactly what they've said they'd do.

5 years ago

check_circle

Verified Customer

star star star star star

David

I highly recommend Choice Home Warranty. They're easy and convenient to use and I've never had issues getting people to my house to fix things. Every time I get in touch with them they've always helped me immediately and really professionally. They get the job done. Last week I had a stoppage in my sink and I called them about it around lunchtime. they had someone out here at 5:30 that evening to take care of the problem. I've always gotten somebody to fix my issue within 24 hours or even the day of. They know that time is of the essence.

5 years ago

check_circle

Verified Customer

star star star star star

David

I am very happy with this company. They are quick to answer claims and got me an appointment the next day. Last week my air conditioner went out and I called Choice. They called an air conditioning company to came the next day to fix it. Their ads say "$60 for each call", but then I had to pay $150 for something to get fixed. They tried explaining this to me but I still don't really understand it.

5 years ago

check_circle

Verified Customer

star star star star star

Larman

I really enjoy the price and service they provide. I've only used them twice and they were very thorough and professional. They're concerned about providing you quality service. One time my garage door quit working and they came out and replaced my garage door. Then my garbage disposal was leaking from the bottom and they came out and replaced it with a brand new one. I highly recommend them over any other warranty service.

5 years ago

check_circle

Verified Customer

star star star star star

Marina

Great warranty company. It is very affordable, they have better deals than other companies and they are very efficient. I make a claim and by the next day, they already have a tech coming out. You always get the answers you need and the people are friendly. A couple of weeks ago, I needed it for my heating and the tech came out the next day and fixed it. The quality is great.

5 years ago

check_circle

Verified Customer

star star star star star

Dawson

They are professional and respect that things need to be handled quickly so they get licensed service representatives there quickly so the situation gets fixed in a timely manner. Our air conditioner went out for some unknown reason and we made our claim with Choice Home Warranty and they were very quick and easy to work with. We had someone there within 48 hours to check on the situation.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I really appreciate the service. It is working great. I go to the website to put in a service ticket and I get a phone call with an appointment. It is really easy. We don’t have any problems with things not being covered like we did with our previous company where we would call them and it was impossible to get them on the line. The service technician that came out was really nice and professional. He got the job done quickly.

5 years ago

check_circle

Verified Customer

star star star star star

Thomas

It only costs me about three hundred dollars a year, which is not much. They are always really responsive. If they can not find someone to do it in a timely manner, they offer to let me have my own person come and do it. If something is not covered, they are nice about explaining why it is not. I bought an older home and the lady that lived here before was a widow and did not do preventative maintenance so I am very thankful to have a warranty.

5 years ago

check_circle

Verified Customer

star star star star star

Sue

Every time I’ve contacted them they have responded to me quickly. When I was having air conditioning problems, I originally called someone else who told me I needed a new product but then I remembered I had Choice and I called them and they told me I had a rat’s nest in the fan and he removed and all I had to pay him was the seventy five dollars. He was here less than 10 minutes and my problems were solved.

5 years ago

check_circle

Verified Customer

star star star star star

Shauna

The contractor that they sent out was exceptional. He was very knowledgeable and very polite. He knew what he was talking about and quick. Probably one of the best plumbers we’ve had in the 14 years we have lived here. It was easy to sign up with Choice. They answered all my questions. They make it easy to use. The whole experience has been excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Jerry

They provide very good service for cheap. All the technicians that have come out here have been very professional and very trustworthy. I ask them how much the service would cost without Choice Home Warranty and it is always a couple hundred dollars more than I pay out of pocket. I have recommended them to three or four of my friends. I have never have a problem with them. They are always professional and very helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Matthew

Choice helps me with me needs and follows through. Our microwave stopped working and we called Choice late in the evening and they answered the phone and got someone out the next day to diagnose the issue and order the part and a week later it was fixed. Very easy to deal with. The warranty covers a wide number of things which is appealing and it affordable and low service charges.

5 years ago

check_circle

Verified Customer

star star star star star_border

Cgf Enterprises Llc

You have a very good sales team. They are very persuasive. Unfortunately they promised me more than they could deliver but even if they had promised less I would have still gotten it. They Customer service has improved in the last year. In the past they wouldn’t pay attention but now when I call, I get the plumber the next day and he takes fifteen minutes to get the problem solved, which is a relief with all the Covid going on. I don’t want people in my house longer than fifteen minutes. Currently they are delivering what was promised unlike when they didn’t cover the electrician after he fixed it so I had to pay 170 dollars or when they gave me fifty percent to replace my microwave. Right now I am happy with Choice Home Warranty.

5 years ago

check_circle

Verified Customer

star star star star star

Teena

I was having a hard time with Home Warranty of America and my in laws had Choice Warranty so I cancelled with HWA and switched over. The service contractors they have sent over have been polite so it is completely different than HWA. I appreciate the customer service. I appreciate a company that values me as a customer. They don’t find contractors that have a one star rating.

5 years ago

check_circle

Verified Customer

star star star star star

Tamra Dawkins Walker

The companies that they have partnered with in my area have been respectful and accurate. I have nothing but great things to say about them. They were able to assist me in dealing with my air conditioning, there was a little delay because of the summer, but they were courteous and apologetic for the delay and offered alternatives if I did not want to wait.

5 years ago

check_circle

Verified Customer

star star star star star

Judy And John

After having American Home Shield for 17 years, I was upset with their pricing and their veterans discount. Choice was able to offer me a better price over a three year period. They are prompt when I put in a request. They show up the next day and everything gets done and fixed. We had the garbage disposal not working and I sent in the request at about six o’clock at night and I get a notification at eight and I was able to schedule everything. They fixed it in about an hour. The service person was well qualified and knew what he was doing.

5 years ago

check_circle

Verified Customer

star star star star star

Brian

Better pricing than other companies. Some claims get denied that should be covered but that is minor detail and other than that it is good. Recently had to use it for my air conditioning, unfortunately it was going to be unusual number of days but they were able squeeze me earlier because it was unbearably hot. They are pretty good about getting things done.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I am very pleased with Choice and I plan to stay with them as long as I own a home. I use it a couple of times every year and I’ve been very happy with the outcome. We had a water heater problem so they sent out a plumber who determined it to be an electrical problem so they contacted an electrician, who was here the next day, to rectify the problem, and there was no additional charge. I was happy with that.

5 years ago

check_circle

Verified Customer

star star star star star

Ronald

We have had a couple of things fixed and they have taken care of everything. We pay monthly and the price is reasonable. It is great to have something to fall back on when we need a repair. They seem to get you scheduled quickly and are efficient. So far everything has worked out. The representatives have been mannerly. They wear masks and are careful about coming in and out the of the house with covered shoes.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Columbus, OH

I am really glad my real estate agent got it for me because when you call, they get back to get right away with an appointment from a specialist to address your problems and it is only sixty bucks for them to come out. I have been really impressed with the suppliers. They are really good. Their service is excellent. I do think you end up paying more than you get out of it but they have really good service and they introduce you to all the different players on the market.

5 years ago

check_circle

Verified Customer

star star star star star

Koralee Daytona Beach, FL

Choice Home Warranty is always working diligently for me. I recently had issues with my dryer and some problems finding the problem. CHW upheld their contract and ended up sending out 2 different Applience repair companies. Then we found out it was actually an electrical problem not my dryer at all. Then CHW sent out an electric repair company. And everything works.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Karen Chicago, IL

They work with you and try to find technicians that will complete the work. I had electrical problems and they someone responded right away and explained what is going on and fixed. They took a while with a plumbing problem and they said if I wanted I could get my own plumber and they would reimburse me but eventually they found someone to take care of it.

5 years ago

check_circle

Verified Customer

star star star star star

Brahmaiah Richmond, TX

The price is not too expensive compared to others with contract price and he appointment fees. I got quotes from other companies, they had high premiums. The services depend on the vendors they assign you. Sometimes they are good and sometimes they do not provide any details. The guy they assigned me for my air conditioning was not good but the ones with my dishwasher and microwave were fine.

5 years ago

check_circle

Verified Customer

star star star star star

Fred Scottsdale, AZ

The call center people are great. Everybody they have sent out had been very professional and get the work done in a timely manner. We had someone else before and we didn’t like them. Choice is on top of things and they follow up after the fact. We had our AC go out and we live in Scottsdale and they had someone out the next morning. They also did things right with our swimming pool issue.

5 years ago

check_circle

Verified Customer

star star star star star

Carolyn Desoto, TX

Great Service! They’re a very good company. I had a different company and Choice gives their best, quality service. They take care of a lot of matters and make sure to call me to let me know exactly what is going on. My pool was given me some problems, the pump was not working properly. The person they sent was personable and gave us a lot of information about servicing pools.

5 years ago

check_circle

Verified Customer

star star star star star

Mike

When I initially got them, it was based on the best price and the best deduction. I had trouble with my stove one time and the fellow came out and I don't think he was very professional... he had a broken down car he got here much later than he said he's gonna be here and it wasn't a great experience. My air conditioning I had a problem with and they could not find an air conditioning mechanic to come out and fix it. I had to find one that day and they reimbursed me for the whole thing once it was done

5 years ago

check_circle

Verified Customer

star star star star star

Sylvia

Choice Home Warranty answers me and returns my calls. There was a time I wanted to use it for the refrigerator and I almost canceled because they weren't going to cover the the ice maker. But then they finally did and then I continued using them. I think I've been with them three years now. The only thing i don't like is waiting about 24 hours for someone to contact me.

5 years ago

check_circle

Verified Customer

star star star star star

Ronald

It's a simple process. I just reach out to them on the website and send a request/ put a claim in. Within 24 hours I got a response back and a technician came outto service my unit. It's professional from start to finish. They are a great company and they backup what they say. They were very responsive anytime I had a problem and quick to resolve it. I didn't have to wait weeks to for somebody to come out they was pretty responsive... in a 24-48 hour window somebody was out taking a look at my stuff

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Everything that I needed they've come through for me. When I needed them they were there every time that I've called for service - it was less than a day and sometimes I would get service the very same day One time I used them for my dishwasher and they came and complained that it could not be fixed. He told them and they called me and offered me money to settle on a new dishwasher

5 years ago

check_circle

Verified Customer

star star star star star_border

Randy And Mary Beth

We were with American home shield I was very unhappy with them and so I started researching and I saw that Choice Warranty was another option, so I decided that we would try them. Well the only thing I will say is we needed to use it not too long ago and the lines were very very tied up that we had to wait quite a while. So I went ahead and went online and was able to accomplish everything online... it's just a matter of a few short commands and I was able to get the company that I wanted. It's another way to get through to the company without having to wait on the phone forever and ever. When we had some issues, we asked them to have a specific company come out to do our repairs and they wanted to pick the person that they wanted. I thought they would allow us to choose the one we wanted and I think that's kind of important. The only problem that I do have with Choice Warranty is the fact that there's not enough people to take the calls.

5 years ago

check_circle

Verified Customer

star star star star star

Mischele

They take good care of me. My water heater broke and I called them, but due to Covid, things were a little different than normal so they had me get ahold of a company which I did. The company fixed my problem and choice warranty promptly reimbursed me for the repairs done. Any time I need them to call, they return my calls and and get my situation taken care of. I've had no problems with them whatsoever. The work gets done in a timely fashion.

5 years ago

check_circle

Verified Customer

star star star star star

Elsie

It offers a good price for me- I'm retired. They're easy to communicate with and I believe they pay attention to meet the customer. They're prompt and professional. The technicians are professional and prompt. I don't have too much of a wait before they get here and they make my life a little bit easier fixing things that are broken. When my refrigerator was not working they sent technician right away and they took care of it.

5 years ago

check_circle

Verified Customer

star star star star star

Stacy

Affordable. I picked them because they had relatively good ratings and then I had also had a friend that recommended it as well. I signed up and it's been good so far. I put in a claim and I quickly received a reference number of the technician that was coming. They constantly call even if they can't get through to let me know about the service that is coming out, even though I got an email confirmation. I also receive phone calls and everyone I've talked in the present I can't remember names but they have been set

5 years ago

Choice Home Warranty Reviews