Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Anonymous St Louis, MO

The real estate person recommended it to me, and I have been recommending it to my friends and family. My air conditioning compressor went out when it was a hundred and four degrees on a Saturday, and they sent out a serviceman Monday morning and the job was done by Tuesday Morning. I only had a sixty-dollar service fee and they paid the rest. I am very confident if I have another issue, they will take care of it.

6 years ago

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Anonymous Clayton, DE

I like the coverage and I continually like the customer service. I would like to name one but you have to go through too many changes just to get to an actual person. I called earlier this month. I used it for my pump and it was taken care of within a couple of days. Normally the technicians were well informed and they arrive on time. The only thing is I wish they would allow the customer to pick their contractor.

6 years ago

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Maria

When I call them, they are very professional. They did exactly what they said and I wanted them to do. I actually wrote a letter to them because I was very very thankful because I didn't know what to do and they were able to identify the problem for me for my rental. I was far away from the city when I called them and they identified the problem. And within twenty four hours they had somebody come to my rental house to make the changes.

6 years ago

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Karen Crofton, MD

They were quick. The first two times I needed to use the warranty with a rental property and they couldn't fix it because it didn't come under the warranty and that was discouraging. The last time I used it, my dryer quit working and he was very nice and very good but he didn't up the vent that comes out the back of the dryer and so the first time I used it, I spent an hour trying to get it back up.

6 years ago

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Juanita Miami, FL

The follow through was good. I had to use my warranty for my washer and the young man that came out was very knowledgeable and very helpful. He explained to me what was going on and he properly repaired the washer. They're doing what I expected them to do. After hearing so much about these warranty companies not doing what they're supposed to be doing, everything came through perfectly.

6 years ago

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Kathryn Midlothian, VA

ALWAYS 😊 HAPPY with your Speedy Service! You sent Spin Cycle Appliance, to fix our Dishwasher, one day after I called! They were on time and fixed our dishwasher quickly! Just in time for our company to arrive!! Your customer service is amazing ! Kudos to all involved! We thank you and tell all of our friends about you excellent Service Warranty! You absolutely do a great job! 👏🏻👏🏻👏🏻We HIGHLY recommend!

6 years ago Edited January 10, 2024

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Wayne Indianapolis, IN

I've used them for a couple of years now so I just renewed my warranty. They are very reliable, they've never questions any problem that I've had. They responded immediately. I had a loud noise coming from the toilet or the result of the toilet when I flushed it and I had to call them to see what the problem was. The response was immediate. I didn't have to wait. Choice Warranty is just very friendly and very cooperative and just right on the ball.

6 years ago

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Delores Anderson, IN

Any experience that I've had with them has been pleasant. They've been very nice and professional. The first time that I used it, it was the air conditioning that went out in the middle of the summer, on a weekend. I called and the service was provided in a very reasonable time frame and when I called, they were very courteous. I was at ease. The process is easy and simple and it's very comforting. Things are being done in a timely manner. The quality of the service is excellent because it's an easy experience. It doesn't require a lot of work on my part.

6 years ago

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Deborah Milford, OH

They are a lot nicer to deal with than the other company and there's only a two to three day waiting period to have a technician come out. I had to use it for my front loading washing machine. They had someone come out. I needed a new pump motor. He submitted the request to Choice and they approved it and the next day he replaced it. They are a very fair company. They are easy to work with and they don't have an attitude.

6 years ago

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Wayne Little Rock, AR

They always keep in touch with me every time I have a question or they let me know what's going on, they send me an email or call me. I recently had to use it to fix my refrigerator. The staff went out because the motor in the freezer went out so I called them and within a couple of days they came out and fixed it. They do their work. They have the best technicians to come out and work on all the appliances.

6 years ago

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Norma Sherwood, AR

The representatives have always been polite and professional. My problem has always pretty much been stopped. I've never had an issue. It's very easy. You call in about a problem and it's pretty much all of the next few days and they come. I would highly recommend Choice Home Warranty. I'll speak for myself but I've never had a problem with anything that I've had broken.

6 years ago

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Irene Pearland, TX

They work with you to get your problem resolved. I needed to have my dishwasher looked at because it wasn't washing and they scheduled someone right away. The technician that came out was very courteous and polite and solved the issue right away. There have been a few exceptions but very few. Almost all of the technicians that have come out and have taken care of the problems in an efficient manner.

6 years ago

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Dean Gold Canyon, AZ

There is a quick response and I can get back to my house quick enough for the original appointment time, so it was very quick. I used it once because my hot tub wasn't working and they were able to contact me and tell me what the problem was. There were no questions asked, the appointment was made quickly and they got it done and got things up and running again.

6 years ago

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Sarita

Cheaper than American Home Shield and I don't have to pay as much as I would have to if I called an independent plumber or electrician. They take care of the customer and they do follow up calls and I appreciate that. The vendors and technicians are very respectful of my property. They usually have shoes covered to keep my house clean and they usually don't take long to complete the job. I've never had to have a second call for the same item.

6 years ago

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Maria Jacksonville, FL

They always answer my questions. If there was something that I did not understand in the contract, they actually answer it. Whenever I make a claim, it's fast. After they give me a claim number, the next day, I get a schedule. If I want another schedule, I can call the number they provide me for the person with that repair company. I liked the repair company they sent us. They were very friendly. They gave me a good deal and that is amazing for me. The services are fast and quality. I would I recommend this company to all my friends.

6 years ago

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Teasha San Antonio, TX

Every time I've had an issues they've been very responsive and send someone out immediately. They've been able to fix every problem I've had quickly and with only a 45 dollar service fee. I called because the washing machine was making a horrible noise. They sent out a service person who fixed it immediately. The main thing that I appreciate is the savings that choice has done for me. I've saved hundreds of dollars by having choice warranty.

6 years ago

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Michael Beaumont, TX

I'm extremely happy with them. I've used 3 other companies that were rude. I had one that was double the price with the worst service. Choice seemed extremely kind and empathetic and very relatable. You can tell they cared. Choice is extremely easy to use. My A/C was messing up and it was not fixable so they replaced the whole thing. The technician is genuinely one of the nicest men I've ever met. You can tell the company really cares about the client not just a paycheck.

6 years ago

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Robert Dewey-Humboldt, AZ

The pricing was real good and I liked the service. I had to get somebody out here to make sure my washing machine was working right. They got right on it and didn't drag their feet about getting somebody to come out. They got Sears to come out and repair my washer. The guy was very knowledgeable about the washing machine and gave me some tips to keep it running well.

6 years ago

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Verified Customer

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Rose

Excellent customer service. My air conditioning had stop running in what seemed to be the hottest day of the year, I called Choice and was happily surprise by their quick response. One of the vendors did not have an appointment available for a few days, I called back and was given a new vendor that could come out next day. I would recommend to all my friends.

6 years ago

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Barbara Moulton

I've already recommended them to several of my friends. I don't always feel comfortable with people in my house but so far they've been great. I've had good luck with every repair person they send out here. Whenever I've had a problem, they've handled it immediately and if there is something that is not completely fixed, they turn around and send a representative back. They listen to what I say and keep me informed via email.

6 years ago

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Marilyn

The people follow through and are very cordial and very professional. I think it is a little more expensive than what other plans are offering but they never have failed me as of yet. I've had one bad experience, where I thought water damage was covered but then my claim was denied, but I can't base that one bad experience on every time I've used them and were very trustworthy. I had my freezer not working two weeks ago and I contacted someone, and they had someone come out and I fixed and I was very pleased with that.

6 years ago

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Paula

Sometimes I feel like the cost is really expensive because I don't use it all the time but the price of the deductible is reasonable and you never know when something is going to come up so it gives me peace of mind to have. They seem helpful, though sometimes they say no to a policy and you don't know if you are going to be covered or not but they customer service people are very friendly.

6 years ago

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Susan

I recommend it every time. the sales persona was very knowledgeable and personable and nice and he offered me some great deals. They're very helpful in customer service too. They just seem to care about you. I've used the warranty several times and the quality of the person they've sent out is exceptional. It's been really efficient and the value is great.

6 years ago

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Joanne Cocoa Beach, FL

I loved the service that I received so I added my other houses and have three houses now under choice. They care about resolving problems. Something was wrong with my garage door and they were able to use someone I've worked with in the past. That was great he got it resolved in the same day. Nothing but exceptional service except for one contractor which was a one off.

6 years ago

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Joanne New Port Richey, FL

I had another warranty company and I was so dissatisfied with them so we switched to choice because they were the number one company when we did our research. They got someone to come out to our house within 24 hours to repair the air conditioning. They are very professional and prompt with their response time. I will not let my contract lapse and I will continue with them.

6 years ago

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Freddie Altamonte Springs, FL

They've always wanted to make sure I was satisfied. They follow up after the fact. They've done a good job in terms of customer service and making sure my needs are met. Just recently I called because I was having an electrical issue with one of my light switches and they sent information out to me as to who the assigned company would be. It was then followed up with a call from the company to make sure that was the reason they were coming out. Everything was understood, followed through and the work was done satisfactorily.

6 years ago

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mary watson

CHW has always been there when the need arises! I have been a member for about 1&1/2 yrs now, my last experience was with a leaky toilet. Let me tell you they hung in there until the problem was resolved. This included 3 visits from one company without the problem being fixed then they send out Tony from Tony's Plumbing & he saw the problem right away 'the flusher valve'. He changed it & now my toilet doesn't do a half flush every 15-30 minutes! Yay!! for CHW for sticking in there until the problem was fixed!!!

6 years ago Edited September 14, 2021

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Anonymous Punta Gorda, FL

They get back to me right away, I get fast service. My washing machine replacement had just died on me and the service that Choice Home Warranty chose was just very good. They diagnosed the problem immediately, I mean maybe twenty eight hours after I made the call. They settled it so fast. Some people may think that the price is a little high, but I think it was well worth it. Money well spent.

6 years ago

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Howard Tallahassee, FL

I had heard they were a very experienced company, top in the field and they had very quick responses. They were very receptive to my telephone call and they rescheduled the service provider. My fans stopped working and they sent out probably the best service provider in Tallahassee. A very professional crew came out, two men, and they did a great job.

6 years ago

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Jevon

Every time that I've called, they've been very helpful with my concerns. My washer was not working and they were able to send someone out to check it. They determined that they needed more parts and it was worth the fix. They wound up giving us a fine to replaced it. They didn't totally pay for it. They've been very efficient with my claim and very responsive. I haven't had any times where I had to call back because they told me I would get something back within a day.

6 years ago

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Doug

Filed a claim for my ice maker and never heard back. When I called to follow up I was told it wasn't covered. I had not been told ice makers weren't covered when I bought the warranty. I was informed I could get it covered if I purchased extra coverage but they still wouldn't repair it since it was a now a preexisting problem. I was not pleased and cancelled with Choice.

6 years ago

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Daniel Davenport, FL

I was not happy with my previous warranty company and choice assured me their response time was a lot better. The first time I used them I got immediate action and I got my service order right away and the person that I talked to seem to be pretty knowledgeable as far as getting the work order out and calling the contractor so it was a lot quicker.

6 years ago

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Bruce Holtan Aiken, SC

I had trouble with the first contractor assigned to the job (they wouldn't go into a crawl space to do repairs) and didn't know they wouldn't do the work for three days. The A/C issue was in Pahrump, NV - temps in the 100 degree range. Trying to get approval for another contractor took long enough that we lost another day of repair. Four dogs in the home with an inside temperature at 94 degrees. Once they made a decision regarding the reimbursement program I was told that a plugged refrigerant line is not considered normal wear and tear so I had to pay for the repair. Had I known that, I could have fixed the A/C 5 days earlier.

7 years ago

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David Tucker

Customer support is very responsive in answering my questions. They do the best they can to get my issues resolved as fast as possible. We had a plumbing issue at my house, and I was able to dispatch the technician right away. He was able to take care of the problem and get things resolved. The technicians are always very professional and get the work done quickly.

7 years ago

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B.S. Belton, TX

I had it before in 2004 till about 2006. I switched services but decided to switch back to Choice Home Warranty because they are a lot better and they work to resolve your issues. It doesn't matter which technician they call. Customer support is very good, I never had issues with them. Every time I called they take down my claim and they contact me again later through an email with the individual assigned to the case. They also let me now when I should get a call from them or if I should call them myself. They have been great and I've never had any problem with them.

8 years ago

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Parvez Khan Germantown, TN

Once I called them in and they were able to text me quickly, letting me know that they would be there once the order has been created and assigned to a local technician. They even gave me the name and phone number of the local technician to contact them and they are excellent people. Their customer service is great and they explained everything that needed to be done. Even if they are not able to get it done in the same day, they will callback and let me know what they intend to do in getting the parts and prepare them.

8 years ago

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William Ringler Gibsonia, PA

I switched from the American Home warranty system because they weren't servicing me very well. Choice Home Warranty has been very good and they always get somebody out to help me right away when I need it. I usually get phone calls back within an hour. I've had a great experience. They just gotta keep doing what they're doing and I'll stay with them.

8 years ago

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Robin And Mary Reed Lake Havasu City, AZ

It's cheaper than the other service we were with and so far it's been okay. You call them, they give you a contact and then you call that person anytime to tell them to fix whatever you need to fix. My garbage disposal broke one time and they did just that. They came out the very same day and replaced it. I gave them a check for 45 dollars and that was it. With the other service it was 75 dollars. Everything was great.

8 years ago

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Linda Clark Tampa, FL

I was not sure at first, but I had a lot of issues with older things in my house. They've been very quick with most things and most of the times I like the providers they sent. I had a dryer that was 10 years old or so, it had a small problem that they fixed. A bit after another problem came up so I thought they would fix it again, but they just gave me money to replace it. I was surprised because even though it was cheaper to fix it they knew it was not worth it at that point to. I only had an issue with a person they sent because it was hard to deal with them, but other than that I don't really have any complains about them.

8 years ago

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Judith Bedell Henderson, NV

I've had mixed experiences with them. One time, for example, I had one of their trade people come out and give me what I considered to be an outrageous estimate for the work. I contacted a licensed person in my city and state and got a totally different read on what was wrong and the pricing. I paid that person out of my own pocket and took it up to customer service. They paid me back for that after reviewing the whole thing. I had different experience with my garbage disposal. It wouldn't start but by the next working day a young man came out and changed it. It was great and worked fine. Yet another time, my AC was not acting right. I called them and they said they had to check my free arm lever check and that they would charge me $400 for that. In the end the young man didn't even take the thing apart. I was very unhappy with that one. As for customer service, the people that I have spoken to have been receptive and listened to what I had to say. I appreciate them because if there's a problem with the approved person or company that does the repair, they deal with that.

8 years ago

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Don Gould Fort Worth, TX

I got them because I felt that it was the best fit for us. We've had two issues, two separate problems with the house. All I had to do was call them, a guy came out and he did the repairs. I think they are a good company and I'm impressed with their response time and performance. The two different companies that they have sent out were good. I think the 3 years program that they have is particularly good. We're very satisfied with the work that they've done.

8 years ago

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Antonia Ellenwood, GA

Most of the time, their service has been good. Some of the repair people they send out need to be replaced, but Choice Home Warranty always follows up with you. A few months later after the same appliance broke, they sent another technician out, and I didn't have to pay the $45 fee anymore, so that was a good thing. Besides that, they've been pretty prompt.

8 years ago

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Lafini Mosby Columbus, GA

I called on Memorial Day weekend about my stove, and they were very prompts, although it was a holiday. I didn't think anybody would call me back, but they called within minutes, and gave me the name of the person who would be calling me. They were very professional and attentive, and I really liked that! I also liked that they sent me a payment for my item because the guy that came couldn't fix it.

8 years ago

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

8 years ago

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Elma Ruiz Port Isabel, TX

Customer support has been very responsive and quick to act. They got me connected with the repair shop that was here locally, so that's been great. The company that came over to fix my washer made a mistake, so they came back and fixed it within their own warranty, and the washer is working great now. The experience was just fine! Overall, it's good coverage, and the money is good value.

8 years ago

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Georgetta Lynne Jacksonville, FL

Customer support has been very good and on time. They've also been very polite and excellent; I've had no problem with them, whatsoever. They do exactly what they say they're going to do. My garbage disposal wasn't working, and they had a man come over and fix it within an hour. He was just excellent! I've been trying to get my friends and everybody to use them. In fact, I have gotten several people to use them.

8 years ago

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Jordan

2 months ago

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Tracey

The worker was timely and fixed our problem so that our refrigerator door wouldn't fall off.

2 months ago

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Karen Saladin

I have been without a refridgerator for 2 months. We have repairman scheduled to cone to the house but they don't show up. 2 months is totally unacceotabke. I would recommend that no one do business withChoice.unacceot

2 months ago

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Keith

Covered 5 year old washer circuit board with no pushback. However, would not cover ice maker on 14 year old fridge.

2 months ago

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