Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Kia

They will only pay the cheapest possible to fix your problems, and it may take a long time to get it fixed. They won't even do what is necessary to ensure you get the full use of the systems they are repairing. For example, my heat pump wasn't working, it turned the thermostat failed. Even though I have a variable speed unit and 7 day programmable thermostat, they only would pay for the most basic thermostat that can't utilize the variable speed and wasn't programmable. So, if I used that thermostat, the unit wouldn't be able to utilize its high efficiency. Oh, and they don't tell you about this ahead of time. I also had to wait 2 weeks in the heat of summer to find this out.

2 months ago

star star_border star_border star_border star_border

Lacey Parks

One of the worst home warranty companies ever. But I believe they are all terrible. What’s the point of having a home warranty company when the customer has to do all the work and wait around and wait around and wait around!? It’s an absolute joke. Choice home warranty Took almost 3 weeks to get somebody out here in the heat of Summer to check our AC unit. Then our dishwasher went out and it took them a month to send a replacement. There is no expediting anything for the customer. You’re paying a premium for basically nothing. It’s more of a headache to have this company and work with them. Do not recommend!

2 months ago

star star_border star_border star_border star_border

Dino Lucido

My air conditioning system has a slow leak. The technician they sent out determined there was a crack in my in-home portion, and a new coil may be required. It was never made clear to me in my conversations with the sales people (of the warranty) that if the repairs require replacing and parts not compatible with your old system, or if they add any other new systems (outdoor – which works fine) needed because of the appliance changes, you pay for the new parts both required and necessary for the repair their way. The sales person was misleading and I believe CHOICE Home Warranty is a big scam – creating a need for newer parts, even those that are working fine. The repair businesses get a kick back, of course. I am going to report this misleading of coverage, this failure to repair all parts required for a fix and misleading warranty info to the BBB and the Michigan Attorney General. I, obviously, do not approve any work or purchase of parts for my repair. It’s thousands of dollars just because appliances are regularly changed, improved and become incompatible with the newer equipment. This can not be right. They must be able to find a way to repair the leak without making me purchase a whole new system -inside and out. I regret signing on with CHOICE. They literally gave me no choice!

2 months ago

star star_border star_border star_border star_border

James Eastmond

I have had Choice for over 10 years and didn't have a problem with them until now. After my yearly inspection, it was found that the heat exchanger on my furnace had cracks in it resulting in the system being shut down and condemned which is normal. I filed a claim with Choice who sent out a technician who inspected the unit and stated it had to be replaced. Choice denied it and sent out two more companies who both said the same thing yet Choice decided to ignore their own technicians and state they would only approve replacing the heater exchanger on an 18 year old furnace with which all 3 of their technicians plus the technician I had that originally found the problem all said replacing the heat exchanger on such an old unit was not safe and the only safe thing was to replace the unit. However in the infinite wisdom of a technician at Choice who probably hasn't worked on a unit in years, HE decided they will only approve replacing the heat exchanger ignoring the health and safety of me and my family. This certainly tells me Choice is more interested in their bank account than they are in the safety of their customers. Over the years I have recommended Choice to many of my friends and neighbors who all took out a contract with Choice. I will never recommend Choice to anyone any more. As a result of their inconsideration I now must take out a loan to cover the expense of replacing the unit that they, by contract, are refusing to cover. Rest assured when my contract expires I will not be renewing it.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael

When I call in an issue that needs fixing, it takes weeks and I mean weeks to get a technician to repair the issue. The only light in my living room fell out of the ceiling, hanging by the wires. After calling the service number twice to escalate the problem it still took 2 weeks to get fixed and the technician tried to charge me an additional $50 for the visit. I called in about my AC unit 2 weeks ago and the claim is still in the “Dispatch” state.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Connie

I placed a claim for A/C because not cooling very well and running almost constantly. Took Choice Home 4 WEEKS to find a technician. Then claim denied due to repair needed was part of "normal maintenance" and our responsibility. I disagree. Had to have it fixed so had to pay technician $480 !! I think Choice Home should paid at least part of it.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janis

Same claim was denied 2 times after 2 different companies came out on a service call and found the exact same problem with my heating unit. I was told that both companies said my unit was working properly and my claim was closed. I was told by both companies that came out to service my unit that the induced draft motor was bad and needed to be replaced. I was shown pictures and a video of the bad motor and bearings. I will be filling a claim with Triple A and the Better Business Bureau and with Travelers Insurance.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lawrence

I filed a claim through Choice Home Warranty and was denied without ever speaking to a representative until the appeal process. I wouldn’t doubt that most of their claims get denied and given to the appeals process as a standard of operations and primary process. I’ve used other home warranty companies and was taken care of and made whole. Choice Home Warranty had poor customer service, did not communicate with me until the appeals process after denial and even at that time appeared to look for how to deny my appeal instead of understanding my appeal justification .

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Jolene

It’s just very disappointing that I have to wait so long to get a repair and then the repairman has to drive so far from me. Your company can’t find anyone closer than an hour away to service my account says something to me.

3 months ago Edited December 2, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Robert

Their customer service sucks. You can never get a hold of them once you file a claim they don’t even wanna talk to you to file a claim then they tell you that if you leave your number, they will call you well that’s BS. They never called for four days

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gladwin

Sends me a guy to check my AC after 8 days of my request. The AC technician comes and changes capacitor , does not determine if the AC was fixed and if the cooling is there. If we set the temperature thermostat to 72, it will be still 84 inside home. Another AC technician they scheduled will come after another 7 days . The Texas temperature is in 100s and I have been without my cooling system for more than 2 1/2 weeks. Frustrating

3 months ago

check_circle

Verified Customer

star star star star_border star_border

ROBERT LEE

My garbage disposal went out … a appointment was set then they turn around a set another appointment far out I just canceled… because I didn’t want my house smelling for almost a month waiting on those guy

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Janice Ivey

I dislike the approval process used by Choice to determine if a repair will or will not be covered. Advertised coverage is misleading because it appears that even “covered” items may or may not be covered depending on some unknown criteria

4 months ago

check_circle

Verified Customer

star star star star star

Nancy

The repairman came fully prepared, on the weekend, was polite and efficient. My sink is fully repaired. Thank you so much!

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Kramer

AC company came out, said he replaced a part but I stood by him the whole time and all he did was black tape a box over & over & stick it back in. Plugged it in & blew my electric out in 1/2 the house. They want me to call an electrician & pay another $100.00. I complained& they cancelled my request. I paid a contractor to fix it myself. I'm not very happy with Choice.

4 months ago

check_circle

Verified Customer

star star star star star

Eric Stringer

Very responsive on sending out a tech to diagnose my AC problem and was quick to approve the parts needed for the repairs.

4 months ago

check_circle

Verified Customer

star star star star star

Ken

Very quick to get the job done. placed a claim on Sunday evening, contacted me on Monday morning, job completed Monday afternoon.

4 months ago

check_circle

Verified Customer

star star star star star

Charmayne Parker

The initial visit from the plumber was fast!! The replacement part was great and all of it was done in a timely manner!!!

4 months ago

check_circle

Verified Customer

star star star star star_border

Catherine Yeatts

I appreciate the help with the cost of parts and labor at what seemed to be a discount for my a/c but did not like that nothing was covered due to change in Freon.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

John

The situation is bad. I have spent hours calling LG in Georgia. I mostly get Chinese to English speaking ladies who are very polite. They take all my info. and promise to send the compressor to Johnathon but he does not get it.. Every time I call I get a new person and once I got a new department! I do not know what r to do. JRN

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael

I HAVE HAD for conditioning issue since 30 June and have yet to have ot fixed. I was assigned a vendor, he came out and several days later I was assigned another vendor. Now I have to go through the entire process over again. I have been without ac since 30 June 2025. I am Retired disabled military vet and dont feel like I am being taken care of. I am totally not satisfied with this warranty company.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dave

Extremly long time for CHW to assign trouble calls (over two weeks!) Repeated reschedules even after waiting 2 weeks for initial appointment. Tech showed up after 8 PM and decided a motor/pump was bad without even turning the appliance on. Required $180 check made out to "Michelle". DId not provide receipt ir invoice. Homeowner had to provide a receipt. Worst experience with any home warranty service call

4 months ago

check_circle

Verified Customer

star star star star star

Mack

Home Warranty is a great tool to have on your home appliances without warranty you would be spending more money to replace your appliances.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy

This is the worst , most disrespectful company I have dealt with in my almost 80 years. I have gotten screwed three different times. First the receptionists I encountered, 95 percent of the time were very rude. One day it took me calling back for over 3 hours until I finally got someone to listen to the problem I was having. I kept getting pushed to “push this button, push this button-numerous times/before leave your number for callback-no one to talk to(every time I called). I have had it with this lousy company. WILL NOT RECOMMEND IT TO ANYONE

4 months ago

check_circle

Verified Customer

star star star star star

Mark

Choice Home Warranty offers a great customer experience. I am very happy with the level of customer service that I have received.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

June

You can never get hold of anyone and if you do, they transfer you to the recording “Leave your name and number and someone will get back with you asap.” This DO NOT HAPPEN! Also, they are only paying $194 of a microwave that is only 4 years old but the panel blew during a storm. I’m told that I can only go to Lowes Home improvement for a replacement. I found only one same brand at Lowe’s and when I went to buy, after accepting their HCW offer, I would have to wait up to 30 days for a gift card. Not a good company!!!!!

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vicki

Customer service is awful. They are confusing. It took two weeks for them to complete a service repair referral. After the repair company could not fix the appliance, it took 30 days for them to send the money for a replacement appliance. I called several times reporting that I had medication which needed to be refrigerated. That did not rush the process of processing the claim. Choice home warranty is very slow to fix needed repairs or replacement replacements.

4 months ago

check_circle

Verified Customer

star star star star star

Linda Wilson

The service men that were sent to my home were good. They explained the problem and what needed to be done. That you for your service. Linda

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Del

I was not able to get my Reimbursement Claim resolved. I was told the technician had to submit the information and the company said that's not what they do. They send the client the pictures and the client sends the pictures to Choice Warranty. No one was able to tell me how to submit them.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Christina

Poor communication. The washer case was "closed" before it was fixed! It still makes noises ,but its closed so we would have to make another ticket just so they could finish what was already being worked on!!

4 months ago

check_circle

Verified Customer

star star star star star_border

Joy

I was happy that when the problem wasn't fixed a different Air Conditioner company was sent back. Not only was I without for a few more days it cost another $85.

4 months ago

check_circle

Verified Customer

star star star star star

Darnell

Prompt scheduling of technician. Choice of Sending the right Company to perform the work and having the parts required for the JOB. Kudos

4 months ago

check_circle

Verified Customer

star star star star star

Shatrughna Singh

Customer service and online claim processing are flawless. Peace of mind and selected service contractors are one of the best.

4 months ago

check_circle

Verified Customer

star star star star star

Sherri Levine

Made an online claim and the next day a tech came out and already had the parts needed and was gone in 30 min. 2 thumbs up on this one .

4 months ago

check_circle

Verified Customer

star star star star star

Michael Liderman

I like the fact that my driver got repaired for a 75 dollar service call fee in addition to the monthly home warranty cost.

4 months ago

check_circle

Verified Customer

star star star star star

Dr Kofi Peter Effa

The technician was very knowledgeable! He diagnosed the problem and went straight to work! He was there for about an hour! He was also friendly

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lamont

Terrible, I put in a claim over 3 weeks ago for my central air. You guys sent a tech out to see what's going on obviously he didn't know what he was doing because he claimed that it was the transformer that didn't have anything to do with the problem. The tech claimed that he had to get a $70 dollar part and never came back. Good thing I was able to figure out what was going on or me and my family would be baking in this heat. So with that being said this service is terrible.

4 months ago

check_circle

Verified Customer

star star star star star

Diana

Quick response with offer of multiple appointment times to resolve the issue. Tech seemed very knowledgeable and problem was quickly resolved.

4 months ago

check_circle

Verified Customer

star star star star star_border

Carlos Pacheco

I like not having to deal with repairs, it repair are also a hit or miss depending on company that gets sent out. 9/10 they get it right but still worth it I guess.

5 months ago

check_circle

Verified Customer

star star star star star

Nehmedo

Great Customer Service and they provide good companies to fix the problem. There time is matter and they are professional.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tammy

the contractor they still have not provided me with the invoice that I paid 500.00 I paid that the warranty didn't pay for. They left me with no warranty info, or the model number, they did not program the other remote and without a model number etc. I can't even do t myself. I have called them, text them and emailed them over and over so I called the warranty company they sent them an email they responded and said they would contact me but they have not. This still isn't resolved it been over a month.

5 months ago

check_circle

Verified Customer

star star star star star

Yolanda

The technician was fantastic! He explained what he was doing in a way I understood. Very knowledgeable and patient.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim Marshall

I had a hot water heater bust water all over my garage. The tech came and called in the claim, but didn’t have the money to pay for a new heater. So I said that I would pay for it if Choice Home Warranty would reimburse me. That was at noon today. The company said that they would get back to me. It’s now 9:00 pm and they are still deciding if they are willing to do it. What kind of Company is willing to take 9 hours to decide if they can pay me versus the technician? I’m sorry that they have decided that money is more important than customer service and satisfaction!

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Paul Davila

What I liked was dealing with my case manager Ciara G. What I dislike is I still have no idea if step one of uploading documents has been completed, even after calling on several occasions. I have not been told yes or no once. Please provide me an answer soon as I have been left hanging.

5 months ago

check_circle

Verified Customer

star star star star star

Melbourne E Gorris

The gentleman who was sent to repair our stove was very professional and took care of all of our concerns. Excellent service.

5 months ago

check_circle

Verified Customer

star star star star star

Connie Placido

The technician that was here was extremely pleasant. He knew his job and my AC is working wonderfully. I'm very happy. He was great.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Theresa and Dolores Wulff

My Samsung washer is 5 years old and won't start balanced. My claim was denied. They determined that I had to have been overloading the machine. I am that consumer that read the booklet. I know how many jeans per load how many regular towels verses how many large bath towel. How to fold like a fan and larger bedding. And never cider the blue dot in the center. How dare you deny when I had a 3 year plan with your warranty company

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Mila Botacini

The sent you handyman and not specialized techs to deal with your claims. Including electrical plumbing issues. They only approved replacement is for the lowest level of appliances which they consider builder grade but it is far inferior than it. Definitely not worth it.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Daniel

Worst company ever! Freezer compressor went out, Choice couldn’t find a repair company in our area so told us to find our own? Then to have the repairman submit diagnosis and cost prior to repair, but the food is spoiling fast and I had the repair company proceed, because of this Choice denied the claim and would not pay? So do I let my thousand dollars of food spoil or proceed forward? What would you do? Worst company and customer service ever

5 months ago

check_circle

Verified Customer

star star star star star

Sharon Swan

I have quick service, saves me money and time. I dont have to make but one call and in a very quick time I have aresponse and a repair.

5 months ago

Choice Home Warranty Reviews