Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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George/bobbinette bobbie Bilnoski

The plumber sent, Aaron, was excellent. But choice 1st sched me with a plumber to unstop a bath sink 4-5 days later but this offer was canceled then another was sched 2 days later. Choice needs to add more to their lists.

6 months ago

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Verified Customer

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Aubrey Ogle

I like your service every appointment we have in our house you are up to point by coming as fast as I expected and do repairs quickly thanks for everything

6 months ago

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Geralyn McFarland

I give 3 stars because I like the prompt service I got in sending a tech to look at my oven and that I’m getting a Lowe’s e card to cover most of the cost but it has been 2 weeks and have received no card yet and also no one responds to any of the emails I have sent.

6 months ago

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Verified Customer

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Jaime/Richard Knapp

Because I pay for it every month. This last time was a great experience though. The person that came to my house knew what he was doing and fixed it all in the same day. Anthony’s service was fantastic.

6 months ago

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Verified Customer

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Shelly

My A/C did not work most of the summer and in Oklahoma. 3 service calls -; First two didn't know what they were doing. Finally, the third people diagnosed the issue but it still took another week to get the past and fixed. My A/C is an old R22 system that Choice should replace. Instead, I have a gerry rigged fan attached with wire ties to the frame. Than, I had them inspect my heater for fall, $90. They found a compositor that was going bad but I'm told the system has to stop working for a valid claim 😡 Why pay for inspection if choice is not going to fix diagnosed issues. Finally, the have it will 3 technicians and 10wks to sorts sorta finally fix my A/C and I know better - it should not be an issue for customers to choose their service company. That is our right by law. Don't fight customers. Oh, I forgot - more local vendors closer to my area would be really helpful. These vendors are coming almost 100m to service when there are plenty in Stillwater.

6 months ago

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Verified Customer

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Raymond

I like the fact that I was able to get a quick appointment and the service guy was polite and knowledgeable and was able to repair my washing machine.

7 months ago

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Lynn

They were highly recommended to me. The person who recommended cancelled their contract, and I understand why. It takes much to long for them to find a contractor in Paducah. Contractors I spoke with, and paid out of my pocket say it’s b/c they don’t make good on their payments, they expect too much ip front work, and are difficult to work with. They offer reimbursrment, but contractors don’t want, or have time to send info to Choice Warranty and then have to come back to do my work. In a couple instances I just paid myself.

7 months ago

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Verified Customer

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John

Their Technician was great diagnosing and replacing part ONCE IT CAME IN. BUT it took 8 days for him to come to diagnose problem and by the time they got the part and installed it, we were without the use of our washing machine three and a half weeks.

7 months ago

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Verified Customer

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Irma

Just got my washing clothes machine fixed. Technician did an exceptional job. Choice quickly approved for my washer to get fixed. Highly recommend them !!!

7 months ago

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Verified Customer

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David

1. We've been waiting for a week to get an electrician to examine our electrical issues and still haven't been given the option to find our own and be reimbursed. This is as bad as American Home Shield. 2. I had to talk to a foreigner who was useless in helping me instead of a knowledgeable caring American who understands the work ethic and demands of our fast-paced, results-oriented culture. 3. I had to complain to get reimbursement for our boiler which heats our home because it's winter and we'd still be waiting for a technician all week if I hadn't while sitting in the cold with space heaters. You're too slow and this isn't the service I was sold on.

7 months ago

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Verified Customer

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Sandra

What I like is you call with a problem they send you email within that day telling you someone will be out. They come out at that time . They are a great company.

7 months ago

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Verified Customer

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Marcia

Washing machine repair in mid September did not work. Have called Choice 4 times since then to notify of the still existing problem and have had no response. I was told to call the technician, Jose from Tucson Appliance repair but no response. I am disabled and have had to have someone take me to the laundromat many times spending money that I don’t have. Been with Choice for 3 years. Am not happy.

7 months ago

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Verified Customer

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Vanessa Poindexter

The technician was very good and a pleasure to work with he worked had to make sure my water heater repairer was done well, ⭐️⭐️⭐️⭐️⭐️

7 months ago

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Verified Customer

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Shelia McCormick

My hot water heater stopped working. I put in a service request and they had someone out the next day to fix it. I am very satisfied with Choice Home Warranty

7 months ago

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Verified Customer

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Sarah

Bad experience! Stay away from Choice Hone Warranty. They send out the worst contractors who take your service and then try to cheat you into equipment you don’t need, misdiagnosis your problem or never show back up to fix the issue. This company let me go 42 days without heat in the coldest part of winter- while negotiating w a tech who was trying to charge me $5600 out of pocket to fix furnace. I got my own tech to come out and all I needed was a new thermostat $200 fix! Every claim was a hassle, they never fixed a leak I had on an outdoor pipe on my pool equipment, they sent a plumber not a pool tech. The worst experiences continually! Don’t waste your time nor money!

7 months ago

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Verified Customer

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D. Moore

I place a service call on my water heater and mine you my property is in Albany, GA. The rep inform me it’s going to take time to find a technician for the area. When they finally found one, I met him at the property. He did his diagnosis and reported to them I need a new water heater. They waited over a week to email to say that are reassigning it. I called to ask why? They said, they need to get a second opinion but on the original phone call they had to find a technician to the property which they were having a hard to fined. Instead of them believing the technician they sent, they whether for me to keep waiting until I decided to get my technician diagnosed the same problem. I was told I have to fill out an re-imbursement form and my technician has to fill out a diagnosis form and they will have to approve it before he can start the work. They are aware I need this completed asap before the tenant moves in to the property. Choice home warranty is not in their client corner but make sure the fee is taken out of my account each month. I’m very disappointed in this Warranty Company.

8 months ago

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Verified Customer

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Debra

The electrician showed up right on time. Fixed the problem quickly and we haven’t had a problem since. We are very happy with Choice Home Warranty.

8 months ago

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Verified Customer

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Jennifer

This service is affordable and easy to manage. The employees are pleasant, friendly and easy to work with. From my interaction with them, I recommend this service agreement!

8 months ago

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Verified Customer

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Connie

The repair for my dryer has not been completed. The service tech had to order the new motor. But he has not returned to install it. I got in touch with him but he said he was short handed and would get to me soon. So job is incomplete. On AC the claim was DENIED stating the blower/motor was not working because of unusual wear and tear. That is complete nonsense. Your company serviced the AC in Feb and nothing was found. Now I am told unusual wear and tear. No a happy customer.

8 months ago

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Verified Customer

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Larry

On the last visit for a kitchen faucet they the company sent out said that they would be unable to replace the faucet with like kind and I would have to purchase a new one myself. I paid them but I ended up fixing the faucet myself.

8 months ago

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Verified Customer

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Margaret Morgan

I have called and asked for a call back since September 12, 2025 and have not been called back. I hav e cdallled and left my name and number numrous times and no call back received. Just look at the recording of the number that you give people to call back to.

8 months ago

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Verified Customer

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Dorothy

I placed an order to have my microwave serviced on 5Aug2025. I was told the part would be ordered the same day 5Aug and they would return the following week to install it. That never happened I reached out to Georgia Appliance Pros and was told they would order the part it was the 28Aug and it could possibly be delayed because of Labor Day. Well today is 12Sep still no call to service my microwave which was supposedly ordered 5Aug. When I tried reaching Georgia Appliance Pros is refer you to another number which is not in service. I reached out to Choice and was talked to like I was bothering them. They were very rude, one representative told me she would reach out to Georgia Appliance which she did but they only send emails. Choice should know who they have working with them because they have lost a customer. Oh and I forgot t mention they take 46.00 from my account every month and I have to feel like I'm bothering them because I check to see what's going on with my service that I've paid for.

8 months ago

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Verified Customer

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Robert

The appliance repair company Choice contracted with to repair our ice maker named BJ Appliance was excellent. Bruno was Timely, courteous and professional.

8 months ago

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Verified Customer

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Geraldine

Great service the representative that came out was very knowledgeable amazing. Choice Home Warranty is the best home warranty there is they make good on their policies.

8 months ago

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Verified Customer

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Richard

Waited 22 days before I got my new air conditioner. No excuse for having to wait so long. No one of any authority would return my calls. They have no problem taking my money each month but seem to have no regard for older people when they have a claim.

8 months ago

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Verified Customer

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B

Unfortunately my experience with this company has left many things to be desired. I had an appliance go out and they refused to fix it and instead cut me a check.. problem is the check for for 200 less than the cheapest model anywhere.. then install and extra parts for the new model were required (which i understand install isnt part of the warranty). I ended up paying 500$ out of pocket that I didn't have. No a happy customer with their policies and will be switching.

8 months ago

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Verified Customer

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Karen Mial-Covington Tilia Boomer

I love the company that came out to get my AC up and running. When they found out that I almost had a heat stroke, they got right on it as soon as possible.

8 months ago

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Verified Customer

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NATALIA TOMASSINI

I liked that a tech came out and fixed my Air conditioner quickly. Then with my Refrigerator breaking down I am still waiting a month later for the tech to return with the apparatus yo fix the refrigerator. I was not informed on the timeline when someone will return with the piece to fix it a month later I am still waiting. I have to go out daily to eat. What’s up? When will it be fixed or relaxed I am waiting. Not amazing

8 months ago

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Verified Customer

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Kim White

The support described in the warranty policy is not supported through action. Oftentimes, when we created a claim, the technician would find that the defective parts weren’t covered or the that item wasn’t broken thereby denying my claim. I paid extra for the roof coverage. When I attempted to make a claim, the technician claimed that there was no leak. There was a water stain on the ceiling and I have video of the sound of the leak during a rain storm. Coincidentally, the same technician made an offer to do an independent inspection and make any repairs that he found - outside of the Choice relationship. This misdiagnosis and subsequent independent offer happened repeatedly. We’re better off paying for repairs out of pocket. The warranty was a waste of money.

8 months ago

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Verified Customer

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Jason Linenberger

I liked that Choice Home Wareanty fixed my dryer and refrigerator when they both had issues. I am still disappointed that you didn't fix my Lennox thermostat when it broke because of an exclusion and left me with an $1,800 repair to get my AC working at the start of summer in Texas

8 months ago

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Verified Customer

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LaDawnya Martin

I could not figure out how to do half a star or that would be my rating. I just canceled my plan with them and it took 3 calls arguing with them to accomplish that task. Prior to that I requested a service call and they never assigned me a tech I called them once and said asked about it and they said they were working on it. This was my fridge btw so we were basically living out of ice chests and getting ice for them daily. After about a week I called again and they said they were still working on it but they would authorize me to get my own tech. I did and he came out and thought he fixed it but did not so I have lost most everything in my freezer twice now. My tech came out 2 more times and still could not id the problem. When getting your own tech you have to pay everything out of pocket to your tech and then they decide what they will cover and reimburse you, allegedly… So I am over 300$ deep to the tech now fridge not fixed that is not counting all the money I lost on food. And no I am not on food stamps or any other state or tribally funded assistance. So now is when I call and ask to cancel my plan and as I mentioned before it took 3 calls and arguing to get then done. So it is safe to say I am extremely disappointed in this company and would strongly recommend anyone I talk to not to use them. I have not been reimbursed yet and they told me over a week ago the check was in the mail. How they electronically deposited my cancellation credit and I did have that in my account this morning.

8 months ago

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Verified Customer

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Valerie

I have only used them once when my AC stopped blowing out cool air. I received appointment but it was 2 weeks out could have been sooner I understand I wasn’t the only one that needed assistance.

8 months ago

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Verified Customer

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Larry

Overall convenient and responsive, and while it can occasionally take some time to process a claim from start to finish, for the most part a positive outcome results

8 months ago

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Dale

I wish they had more repair companies in place in the rural areas' of Iowa There is also the part about pay for the repairs and be reimbursed needs a better explanation of what are repair man has to do.

8 months ago

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Verified Customer

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Louis Wilson

I dislike the fact that it takes 20 days to process the claim to send me a Lowe’s gift card to replace my dryer and an additional 10 days to process the actual card. I pay you guys every month and I had to pay an $85 fee to the tech that came out for only 10 min. The process to help me get a replacement should never take up to 30 days when you have been paid now I am not getting help and there is no supervisor or personnel that can escalate this matter. I have 6 people in my home that I am responsible for making sure they can wash and dry their clothes. I have spent over $30 drying clothes in the past week and this isn’t feasible to do for 30 days. Not just the money to dry clothes but washing the clothes then driving to the laundromat to dry them for 6 people is insane. You guys don’t help homeowners you rip them off. ACTIVELY LOOKING FOR ANOTHER COMPANY BECAUSE THIS IS SOME BS!

8 months ago

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Verified Customer

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James Krachmer

I recently filed my first claim with CHOICE. They were easy to deal with and the technician that was dispatched was professional and reliable. I would highly recommend!

8 months ago

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Stephanie Sampson

I changed from American Home Shield, after being with them for over 15 years, thinking your company was as good as the ratings, but absolutely NOT! You don’t cover as near as much and your contractors , some of them, have low skills and most of all, a horrible attitude and customer service. You have one technician who rather work for themselves instead of your company. My experience with your company, for these 4 months, has been terrible! I don’t recommend anyone changing from AHS to you… big mistake. You all must have had people you paid to do the reviews because I always check reviews on everything.

8 months ago

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Verified Customer

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Juliana

I am still angry about the dishwasher claim I had. I paid my $75 copay to a company that dragged out the claim for over 2 months. Escalation manager were useless and did not call me back. I had to put in a plumber claim and pay again. He ultimately replaced the drain needed.

8 months ago

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Bill Young Ona, Florida

Very professional and knowledgeable. I would use again!

3 days ago

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Jose M Siaca Haines City, Florida

exelente servicio me diero cita al otro dia

3 days ago

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Allison Parkes Washington, D.C., Washington, D.C.

Service was very prompt and efficient. Glad I bought in.

3 days ago

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Sylvia Beck Bellevue, Washington

It was an overall good experience. The contract companies were the best!

3 days ago

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Nancy Given Oklahoma City, Oklahoma

I just put in a claim so I don’t have an opinion yet

4 days ago

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Mike Lachina Bentonia, Mississippi

Love the reimbursement option. Quick decision on claim

4 days ago

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Sean Harvey Fort Washington, Maryland

Great and Easy App to navigate for claims!

5 days ago

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Dat Le Budd, Illinois

Provide a good service s and quality service technician

6 days ago

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Marcel Jofre Miami, Florida

The service has lived up to my expectations.

6 days ago

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Jim Bagley Bentonia, Mississippi

Great service, good value and piece of mind

1 week ago

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Verified Customer

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Belinda Beltsville, Maryland

The technician have done good work and very professional.

2 weeks ago

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Lidia Gimenez Las Vegas, Nevada

Liable and happy to have it thank you for your help

2 weeks ago

Choice Home Warranty Reviews