Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Phil Martin Charlotte, North Carolina

It’s everything I expected so far, ………….

2 weeks ago

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Caryl Michele Smith Columbus, Ohio

Because nothing's perfect always room for improvement

2 weeks ago

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Sandra Peters Bernard Peters Jefferson Township, Ohio

It's been a month and still don't have the check for the buyout amount agreed on. Not good business.

2 weeks ago

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Fred Benzenhafer Carloover, Virginia

Best coverage well priced now seems like a great choice!

2 weeks ago

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BRADD HOBERMAN Valley Springs, California

I feel Choice home looks to find a reason not to cover items listed

2 weeks ago

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Carol Nigara Southampton Township, New Jersey

I paid $75 for a guy to fix my microwave- and the part was $12!!

2 weeks ago

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Diane

I have had home warrànty only once before, when I got the call this time. I listened heard some of the same things but changes as well. For me last time was back the 1990s. It was good to hear some things changed some remain the same and quality of service goes up.

4 months ago

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Richard Mottley

Had a plumbing issue and contacted Choice Home Warranty to file a claim. They sent One Good Plumber to me. Mr. Cheneau called stating he would be at my residence to check the issue. He came out immediately took care of issue. I'm pleased with Choice Home Warranty and One Good Plumber.

4 months ago

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Henry Vaden

Choice Home Warranty had someone out to fix my heat pump within hours. In my experience with other companies it took a day or two before I was even contacted. I really appreciate CHW’s level of excellence and the cost is great as well.

4 months ago

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Marc

I had a plumbing issue with my toilet. This was a repeat call. It took them almost 3 days to schedule an appointment with a backed up toilet. I got them to schedule a I got them to schedule an appointment in two days. The plumber company refused to come out for a repeat call as they said they would not get paid for another call. I am wound up calling a handyman because Choice was not handling the situation in a timely manner. You can only wait so long for a backed up toilet. This plumber company did not seem to care. They could’ve sent someone out and resolve this afterwards, but they would not.

5 months ago Edited February 11, 2026

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MARCIA STAFFORD

Even thou everything is automated and I was never able to speak to a agent, everything went seamless. The contractor contactor 3M was amazing, they contacted me within 24 hours and was out the very next day and made the repair.

5 months ago

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Rose

They were pretty good on some repairs and a huge nightmare on others. I do NOT care to use them again as they put me through at least 4 horrible experiences including my last teair. They scheduled me 2 weeks out and then did not show. Then the company had no ticket gor the tepair and Choice put me into forever review until they reported the repair as completed when no one ever showed up to do the repair while Im out of the country. I e had to pay a lot of money for a maid service to take my Airbnb laundry to a laundromat because my dryer was never repaired!!!! Who needs this kind of hassle. The year of hell they put me through for my shower controller lost me a months rent $3000 and a lost tenant and a yeat if hell while I was traveling the world. They never fixed it and I had to hire my own olumber to finally replace the faucet that one of their 7 plumbers they sent over 1+ year broke!!!! Who wants this in their life???? Not me!!!!

8 months ago

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Martin

Ac system not working but they took care of the issue, we're now happy and satisfied. Thank you Choice Home ins. Also, good service to the tech.co. Air zone and Weather tech .

8 months ago Edited November 8, 2025

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Donna

A white girl it was provided for my electronic fireplace to be repaired. Gentleman who received a request stated that he didn’t work on fireplace. I received no follow back up from choice. I call a few weeks later to figure out what happened and was told that choice don’t service fireplace. That situation could have been handled better.

8 months ago

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Terry

I don't specifically remember what first attracted me to work with Choice Warranty but I'm glad I did because shortly after joining my oven/microwave gave out and Choice handled the whole thing extremely well!

8 months ago

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Lou

Liked that they kept me updated on my repairs as they had to reschedule due to emergency calls. Tech was very knowledgeable as far as my repairs went and very helpful and friendly.

8 months ago

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Josue

Easy to use and quick at taking care of problems when needed. I schedule everything online and then receive text/email notifications from the vendor coming to address the problem.

9 months ago

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Faith Bailey

Great services, the companies they use to fix your issues are professional, knowledgeable and provide great services. Th claim process is easy and fast, I am happy to be a customer.

9 months ago

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Harshil

I have had Choice warranty for 3+ years now and used them for about 3-5 claims. I am satisfied with the services and the ease of claim initialization and finding the right service provider.

9 months ago

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Josue

Thank you for the quick response of setting up a scheduled CHW technician. The technicians are very professional and ensured all are installed properly before the works are completed. Amazing job, thank you 🙏.

9 months ago

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Ashley

I liked that most times the appointment Was made that day the claim was made. I am mad about having a job done that was okayed, but they wanted the work to be done by this very unprofessional plumber. I was not confident in him so I had a plumber I knew do the job. We took pictures, had the paperwork of the water heater I purchased and they would not reimburse me for what they said they would do for the plumber they sent out. $450 is a lot of money to me.

10 months ago

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Virginia

There was the wait time with service repair person when ordering parts they do not communicating with Choice Warranty with updates and follow-up with me. I had to contact service person for updates, which should not be my job. When speaking with customer service they did not fully listen to your issues and they just changed the service provider.

10 months ago

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Donald

I filed a recent claim. When I pick the item I wanted to file a claim on. It asked what the problem was with the item. I picked from the dropbox the light of the refrigerator. Come to find out I paid a service fee for the guy to come check out the light in the refrigerator. and Choice denied the claim because it wasn’t a mechanical fix. But their excuse for denying the claim was stating that it didn’t show to be damage from wear and tear. They shouldn’t have had it in the drop menu of the appliance I had picked. Because then I wouldn’t of wasted my service fee and file a claim. they wanna argue when you talk to the case manager that is not in the policy to repair items that are not mechanical.

10 months ago

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Alfonso

This is actually a review for the service company you sent to my home for my washing machine. 3 weeks of visits: 1 week wait to assess a week to get the motor another week waiting for the rotor that he broke after trying to change the motor Today, all installed, he leaves, but it still doesn't work They can't come back til next Tuesday another week for him to install everything, run as test, I guess, and say it was done. 10 minutes for my wife to discover its still not working and now waiting til Tuesday just for him to come back and tell us something else

10 months ago

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Michael Hencel

Job #1…..refrigerator… Tech was very thorough he knew his job. Job #2…..laundry dryer… Again Tech was very thorough and knew his job. Two different Techs, they both did well.

10 months ago

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Debbie

The appliance company, Runyon was nice however, it was not noted that I had to call them first before they would come out. They sent a very nice tech, Stefan who figured the problem and said they would have to order the part. This took 2 weeks to get. My dishwasher is fixed and Stefan gave me some great tips.

10 months ago

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Lisa

Overall this company does good. I think the most irritating thing about any home warranty is the money allowed for any replacement is manufacturer price which no one can go and buy a replacement for that price. I feel that the amount given should at least be the full amount of lowest priced appliance in that category. Example: stove… amount given $332. Lowest price basic oven found was around 500.

10 months ago

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Rachel

I was charged $165.00 for the repair of my refrigerator. I was aware of the $100 service charge, but I was not told about the additional $65.00 charge. With my last home warranty company the price quoted to me was all I paid. The service itself however was EXCELLENT! The repair person was neat, friendly, and courteous. He even called to see if he could come earlier when he realized he was ahead of schedule, which worked fine for us. We would definitely use him again the next time we need a repair.

10 months ago

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Bruce

I’ve had 2 claims in the 1 year I’ve had the policy. Both were appointed within 24 hours. Both were completed at their visits. They were knowledgeable, professional, and efficient.

10 months ago

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Manuel & Connie Ziggy

The technicians visit delayed by a day due to staff shortage. However, he was polite & informative. Due to the fact that my stove was 19yrs old I believe Choice didn't want to deal with the issue & offered me a $333.00 gift card at Lowe's. I requested a check instead, which was approved, I am still waiting for my check.

10 months ago

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Susan

When I bought these policies (4 policies for 3 years), I was told that you had many repair people in our area. Everytime, it is either a long wait for you want me to find someone. I bought these policies because we don't want to find people and get whatever need to be fixed done as fast as possible. I have been told by service people that they don't like working with you and I can't wait to get an authorization because the repair people don't want to wait. If your company wasn't so hard to approve, it would be different. We have had Old Republic for years and they are great. They will approve and get people out fast and will replace if needed...not just give a gift card for less than the product is worth.

10 months ago

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Verified Customer

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Jeannie Perrin

Everytime I have had a claim I have had an appt with a contractor within a weeks time. My appliances have been repaired in a timely manner and I have had good experiences everything.

10 months ago

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Charisse Ladson

When contacting Choice Home Warranty for needed repairs it took a little longer to find a service provider, I am guessing it was depending upon what appliance needed to be repaired. Otherwise, the process was fast. I had 2 situations where a Service Tech came out and was able to complete the replacement of parts or tell me what the issue was in minutes. I disagree with the fact of the monthly service plan amount increasing every year; especially after begin with Choice Home Warranty for over 3 years. There should be some type of incentive for long time customers.

10 months ago

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Marty

This service is amazing! The on-line form made it easy to schedule a repair appointment. The service technician was an expert! He had the parts needed on his truck, he was prompt, and very friendly.

10 months ago

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Charles M Wadro

I think your voice recognition system is incredible. It feels like you are actually speaking with someone! The process is good. Sometimes it is hard to reach the repair person, but so far, all have been good. I am pleased.

10 months ago

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Verified Customer

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Eleanor Howard

I recommended Choice Warranty to Gina Londoff and she purchased her home warranty. I have recommended you to others I know. I am overall pleased with the service I have received from your company...

10 months ago

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Barbara Jones

The first repairman who did the Refrigerator was outstanding…prompt, efficient, polite, clean The guy who came to repair the Dryer ….. said an electrician needed to check it out. So he did not repair it. When I tried to call the electrician and reschedule, his phone mail was full. So I had to call CHW who cancelled the appointment. Recall I am without a Dryer and days are passing. I, myself, finally called in an electrician/dryer repairman who replaced dryer and 220Line parts . The dryer now works fine. No Thsnks to CHW

10 months ago

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RICHARD STAUFFER

Been very happy with. Their coverage is very good and their communication is very strong. We have used the warranty a few times and they have always been very responsive and the vendors they work with are superb!!

10 months ago

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Joyce Tate

I’was satisfied with the services of the-A/C vendor, but the man who was sent out to repair the stove did more damage than the actual repair! Now, I’m trying to figure out how do I get my stove back up and running again without having to pay another fee! I am afraid they are going to send this man back to my house! He clearly doesn’t know how to repair an LG Double Oven! I’m so disappointed!

10 months ago

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Lance

I have 2 properties covered by choice and this month I noticed a approximately $20 increase in my monthly premium and I was not notified that it was going to happen nor was I given an explanation of why the increase occurred. That's bad business. As far as the overall service, its been adequate.

10 months ago

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Claudio

I’ve had Choice Home Warranty for a few years, and so far the experience has been positive. When things have broken down, they’ve covered everything that was on my policy. Will renew again.

10 months ago

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Christine

when I buy Choice Home warranty, they said it is fast appointment especially in Texas for air conditioning; however, the tech appointment keep delaying to the point that tenants put complaints to Fort Worth city. City has send inspectors to the house and issue an immediate issue fixes. Choice seems to find that an opportunity to delay all process such that the owner has to fix the problem prior to their approval from Choice. And Choice then use it as a reason not to reimburse to their clients. I find it as a scam. all of their agents, techs, and case managers are working super slowly to the point that you give up on the claim and find your own technician to fix your problems. In addition, the HVAC technicians they sent out maybe not having a lot of knowledge, techs are guessing the issues and temporary fix, then appointment again to try different way. Does everyone have time to keep sitting there waiting for them to keep trying and suffering with high heat, and we all have job to do! I am not sure if this is a delay tactic to save company money when it gets called for fixing the issue especially on HVAC system. I have business and buying long term plans with Choice, but now I feel that this may not be a good choice after all after dealing with them in many cases. I am not happy at all!!!! For small fixes, they do. but for big fixes, which we signed up for after all, they find the way to reject the claims

11 months ago

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Julianna

I think the warranty it’s self is very nice to have and gave me peace of mind knowing i had a service to call if i had any issues, however the sales people calling to get you to renew your warranty are ridiculous. I fully understand wanted to get a sale and commission and whatever incentives they are getting from their company. But calling multiple times a day everyday for MONTHS before a policy expires is ridiculous. My finance and i would get multiple calls a day from different people all trying to get us to buy a different policy with different payment plans. They also email and text and send mail even after i told multiple sales people that we are not interested. we can’t afford to continue their services they kept calling. then i got an email saying they tried to charge a card on file for a month to month plan that we DID NOT sign up for. when i called to ask them why they are charging me i got an automated system saying they would call back..they finally call back and they person im talking to cant help me and says they will transfer me and she just sent me right back to their automated message.

11 months ago

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George L Rich Jr

Some of your warranty company agents are not as good as they think they are. A recent warranty agent came to my home and changed a part that did not solve my furnace problem. I had to get another company to come and fix the problem.

11 months ago

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Cynthia

I had a frustrating experience with customer service. I was repeatedly hung up on while trying to resolve a claim. When my washing machine broke, it took two months to receive a check after they couldn't repair it. I also had issues with my warranty; they took a while to respond, but eventually, they did fix the problem. Overall, the service was slow and disappointing.

11 months ago

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E . Z. Folsom, CA

I had mixed experiences with Choice Home Warranty. While their service was helpful and responsive for my refrigerator issue, I faced frustration with my microwave repair. I was charged for a service that wasn't covered under warranty, and it took time to resolve. Overall, I've had some good support, but the warranty details could be clearer.

11 months ago

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Donald

I had a frustrating experience with Choice Home Warranty. After reporting a blockage, I was told to submit multiple claims, leading to confusion and double payment, which was ultimately denied. Additionally, reaching customer service was difficult and slow. While everything else seems fine, these issues have left me dissatisfied.

11 months ago

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Anonymous

I had a mixed experience with customer support. The tech was generally responsive and scheduled appointments reasonably well, but one took longer than expected. During a recent AC issue, the tech diagnosed the problem accurately, but I had to handle some maintenance myself, which wasn't covered under warranty. Overall, it was a decent experience.

11 months ago

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Yande

I've had a frustrating experience with customer service. While the technicians do a good job when they finally arrive, the wait times are excessively long, often taking much longer than promised. I recently had a claim that took weeks to resolve, and I'm still waiting for a gift card to replace my dryer. Overall, the service needs improvement.

11 months ago

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Anant

I had a good experience overall with Choice Warranty. My last service was excellent, but I did face some delays with the repair technician during a previous visit, which was frustrating. My HVAC system had issues, and the air conditioning needed repairs, prompting my call for assistance. Overall, I'm satisfied with the service.

11 months ago

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