Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Ken

They’re the best rated company of all, & they have been great on the 2 claims we’ve had. Would highly recommend them.

5 months ago

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Jeffrey

Failure to follow through. Took weeks to order the part when it was approved the same day the technician came out. I called multiple times and there seemed to be no urgency. Akeya (supervisor) was ineffective and detached. She had multiple opportunities to say we got you covered, but displayed a negative attitude in tbe entire conversation. I hope it was recorded. Very disappointing for my first experience with Choice. And Runyon appliance dropped the ball as well. Fiasco which didn’t need to happen

5 months ago

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Verified Customer

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renard littles

It was cheaper than the warranty I had before. But cheaper is not always better. Also the age of the appliance or whatever you want to fix has to be a certain age or y'all don't pay for it. Then you prorated and then charge $50 to cancel. Wow!

5 months ago

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Verified Customer

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Kevin Martin

I don’t like that when I call choice to have a customer service rep or a supervisor call me back no one ever calls me back! So I’ll call back several more times and the person I’m talking to says let me expedite your call it’s all a big LIE,because no one ever picks or call me back!im still waiting for someone to call me back from January 13 and 14 2026 that’s a DAMN shame!

5 months ago

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Verified Customer

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Lauren Robison

Sellers of my house paid for a year when I first bought, and I had a good experience so decided to keep renewing the warranty.

5 months ago

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Verified Customer

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Linda Gongora

Great and fast at getting my repair done. I love the service and would recommend Choice Home Warranty to everybody. Thank you 👍😇🙏

5 months ago

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Verified Customer

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Charles Chaney

Always respond to my needs. Workmen contact when coming for appointments and very considerate. Work is efficient and done on first visit

5 months ago

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Brenda

First claim tech did not fix ac contactor. He didnt not return calls. We ended up paying out of pocket for new contactor and thermostate and Choice Warranty did not reimburse and we did not get a refund for $85 service fee. We are out of pocket $85 + $50 + 150. We have an new issue now with pan for inside unit, called for service and they sent the same service Sears tech. We refused his service and was not charged. Awaiting new service tech. Will review when the new service tech comes out.

5 months ago

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Verified Customer

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Susan

They gave me a fraction of the cost to replace my range after I had made payments for three years to their company I just thought they could do better. If I had put that money aside myself instead of giving it to them I would have been able to replace my stove and have money left over. I think they are a money grab company. You may have better luck. I have since cancelled my policy with them.

5 months ago

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Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

5 months ago

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Susan

This is a terrible company. They don’t answer their phones. They immediately take the money for the trip charge & do nothing. Ours sat in his truck for 1/2 hour & left. They close out your claim without notice. They don’t fix what you called them for. They say they’ll refer it for approval for repairs & that’s it. Never get back to you. The new scam is they’ll allow you to find your own company to do the work & will reimburse that company then if the repairs have been approved. Do Not do business with this company.

5 months ago

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Verified Customer

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Nevia

Not much to tell. I was checking out the best warranties on line and Choice was on the top, read it and a couple more, then I made my decision on it!

5 months ago

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Verified Customer

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RANDALL DAVIS

5 months ago Edited January 22, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Cynthia

I switched from AHS to this company nearly four years ago and have not been disappointed so far. We’ve had four issues that warranted using the warranty. Each time the process was smooth. I appreciate that.

3 months ago

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Peter Vidi

New to Choice. Let’s see how they do. Sign up monthly. Contacted subsequent to signing up by another person who wanted me to sign up for 42 months a a discount. Told him I was not interested. He pressed to get the sale. I ultimately hung up. Not a good introduction. Pressure sale.

3 months ago

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Stephanie Morris

3 months ago

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Martina Brown

I give choice 2 stars I have been happy with choice for about 5 plus years. I would have given them 5 star but this last service call changed my score for choice. My AC was not working so I made a warrant call for my AC I paid the service fee. The service company came out to checkout my AC they said that it wasn't the AC that I had no electricity in my attic and so it needed a electrician. I put in a service call for the electrical. The electrician came and checked the electrical panel, the attic, the AC exchangers inside and outside they all had power he also checked the thermostat and it didn't work I asked if he was going to replace it. He stated that it was a heating and cooling problem. I would have to have them come back out. I called choice back because the service company that came out for the AC was not truthful about what they found and didn't check the thermostat to see if that was the problem so I had to call out another company (electrical). That cost me another service fee when I asked if they would refund my service fee because the AC company wasn't truthful when they came out. So I feel like I should not have to pay a service fee for the electrician if the AC company wasn't truthful. I have a video of the electrician in the attic checking for electricity and it had electricity in the attic. I was a loyal customer of choice and I feel choice lost stars for that. Choice needs to make it right if a company that they use is not truthful with there customers and your customer has to come out with another service fee because they were not truthful choice should refund the fee for the unreliable company.

3 months ago

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Kristen Heard

CHW quickly assign repair companies for my claims. Had an issue with my washing machine and the repairman came out a few days after my claim and my machine was fixed the same day.

3 months ago

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Verified Customer

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Michael

Satisfied with the service, quick response from Choice team, and the repairs depend on the contractors Choice sends. Out of the two claims, one vendor was really good and prompt, other was average.

6 months ago

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Janet

I chose Choice because of the standing they had on several sites during my research. Unfortunately, I have had to do follow up on almost all claims with their customer service before a technician would arrive. Either the assigned company would not show up, call to confirm or both. Very disappointed and will not be renewing our contract!

6 months ago

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Verified Customer

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John

I have used other home warranty companies and they have not been helpful at all. Choice makes a difference in getting things done, their people aactually care.

6 months ago

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Verified Customer

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Oscar

Service was promptly assigned and acted upon. CHW recommended replacement. I couldn't replace at price offered. Out of pocket for roughly same money. I'm still waiting on check from CHW.

6 months ago

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Verified Customer

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Deb

Andrew did a good job figuring out what the problem was, and coming up with a solution. He was very professional and friendly ... I would recommend him to anyone.

6 months ago

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Verified Customer

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Samuel

You mean why I chose you? >AHS. This is not about the 3 stars. I'm disappointed that while the magnetron to fix the microwave was $237, you chose to "award" me $199 for me to buy a new microwave. And THEN -- that amount was reduced to $194.

6 months ago

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Verified Customer

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Jacqueline Meriwether

Almost always quick fast no problem dispatch. Excellent service with GE technician on dishwasher. Saved me the cost of a whole years Premium on the Choice Warranty.🙋‍♀️🥹

6 months ago

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Verified Customer

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Lucille

Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.

6 months ago

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Verified Customer

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Cathy

I like choice home warranty. They work hard to fix broken appliances. Iffen things aren't right they make it right. Customer service is wonderful.

6 months ago

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Verified Customer

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Bharat

Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!? I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self. I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!! Incurred $22 for the same in addition to waste of all my time pushing my claim. Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!! VEEY VERT VERY DISAPPOINTED!!! Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?

6 months ago

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Verified Customer

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Steven

Surprisingly quick and easy. Choice kept their word and the repair to the refrigerator (compressor) was done as soon as the part arrived at the local repair shop.

6 months ago

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Verified Customer

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Jonathan Reagle

They were great and easy to work with i had some of the best people to work with did a great job and quick i was very happy with everything thank you

6 months ago

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Verified Customer

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Johnathan Wightman

HVAC went out on the coldest day of the year of course. No hassles at all with Choice or the tech, they had me up and running very quickly. Choice is worth the money

6 months ago

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Verified Customer

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Michael L Fields

Choice Home Warranty made it happen. Replaced our Hot Water Heater with the same quality brand that was previously installed. So far so good on 2 separate service calls.

6 months ago

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Verified Customer

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Tony And Rosemary Allen

Choice Home is a good company, but you must read their warranty contract; don't go by what their sales personnel say. The Techs chosen are very knowledgeable, but you must keep them informed on any service or Technicians delays As for my Dishwasher service. The Tech was very professional. Everything went well

6 months ago

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Verified Customer

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Richard Twardak

I have placed several calls to Choice Home Warranty and the recording always promises a call back but I've never gotten any call backs I don't see any messages sent to me and there are no voicemail messages I am not showing any return calls I'm not quite sure what the problem is in the past I've always been able to call and get a live person on the phone but something must have changed because I don't seem to be able to get a live person on the phone just the promise from the recording that someone will call me back and there have been no call back that day the following day or at any point up until now so I'm very disappointed with this

6 months ago

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Verified Customer

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Nancy Gangi

I think most of the home warranty companies are similar so I look for price. If I found a company that charges less for co-pays I’d change to that company.

6 months ago

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Verified Customer

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Catherine Grey

Best price and offers. Helpful in finding the right plan. Have you used twice in both times have been efficient and completed the work well to my satisfaction.

6 months ago

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Verified Customer

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Larry Deetjen

Excellent service right from the start to finish! Choice communications were strong and clear and technicians sent to home were also timely and efficient! Thank you, Larry

6 months ago

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Verified Customer

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Sharon Blandford

CHW offers competitive pricing and the online claim filing makes it easy and convenient for 24/7 filing and tracking claims. My most recent claim was closed within 5 days!

6 months ago

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Verified Customer

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Jay Webb

The price you are offering for our Microwave is way too low. Trouble with my garage door you didn’t find anybody to send out. I had to find somebody on my own. When they came out, I called and needed to talk to somebody. Nobody was available to talk. I left a message to have somebody call me back nobody called me back not too happy right now and we need to talk some more. Have somebody call me

6 months ago

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Verified Customer

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Albertamanda

The company lulls you into a false sense of security. I’ve been with them for 5 years and recently had my furnace breakdown. The repair company that was sent in informed Choice Home Warranty that the entire furnace needed to be replaced. I was informed there would be a$2000.00 out of pocket expense for uncovered services. So much for peace of mind knowing you’re covered if something in your house breaks down. What a bunch of BS!! I don not recommend this company. You can get the same coverage with other home warranty companies and not be blind sided when you file a claim. Good riddance!!

6 months ago

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Verified Customer

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Elsie

I can’t say anything but good. My claim was taken care of promptly, efficiently. Great service from the repairman. No issues, no hidden fees. Just great service!

6 months ago

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Verified Customer

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Janice

The thing I hate the most is waiting for someone to contact you. You don't want to miss the call, but sometimes you have the phone by your side. It can take about 24 to 36 hours before you hear from anyone.,!

6 months ago

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Verified Customer

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Myrtle

Pleasantly surprised how quickly they responded to my claim. They constantly kept me informed of the company coming. I hope they continue the great work!!!!

6 months ago

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Katie

I would not work with choice. We switched to them because of the rate but this is an example of you get what you pay for… had an issue with our washer they couldn’t find anyone… had an issue with plumbing… they couldn’t find anyone… we even asked a repair guy and he said they won’t deal with choice because it’s too difficult to get paid. We switched back to AHS. I understand choice will pay you back for the repairs since they can’t find a tech but again the hoops and I don’t want to fix it… that’s why I pay for the coverage. Glad to be back with AHS cause they actually do have techs.

6 months ago Edited January 9, 2026

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Verified Customer

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Stan

Price are reasonable and response t my issue was satisfactory. Although the company you selected was unsatisfactory, but the issue was eventually resolved.

6 months ago

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Verified Customer

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Troy

Most of the time, it has taken a while for Choice to find/assign a contractor (more than 24 hours). A few times, I have received an email from Choice with an appointment set, only to find out the named contractor was unaware of the appointment and either no-showed, or had a much later date set. If there is something pressing, there doesn’t seem to be a sense of urgency.

6 months ago

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Verified Customer

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Monroe

I started receiving up 8 sales calls per day to renew my contract in August 2025 before it expired in November 2025. Even though I informed Choice that I would not be renewing until I received the funds in the month just before my contract expired, and requested the sales calls stop, the calls continued anyway. When I renewed, the sales person told me he would be my account manager and he provided me his number. He also told me that the service fee would be discounted to $65 instead of $75, and that the $65 would show on my new contract. However, a few days after renewing I noticed that it was still $75. So I called the account manage and he told me to give time to update the system. In December 2025 I had to open a ticket for service and I noticed that the service fee was still $75. I called the account manager again but this time there was no answer and I did not have the option to leave a message. So I contacted customer support who connected me with the next level, and I was told that the fee could not be lowered because of increased cost. So at this point, either the account manager lied to me when he told me the service fee would be discounted to $65 or he was not fully informed. Neither is acceptable to me.

6 months ago

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Verified Customer

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Sue

When I originally signed up with Choice, I paid $1500 with the understanding that everything was covered once the coverage became im force Well that was not the case. I ended up having to pay several hundred dollars for maintenance on my a/c / heater they covered a minimal amount. There were other issues that cropped up thar, again I had to pay more than I was given to expect when the warranty was sold. This last issue was handled correctly, and with minimal effort on my part. I still have very little confidence in Choice.

6 months ago

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Verified Customer

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Sherrylyn

Your handling of this matter reflects a lack of professionalism and customer consideration. Attempting to repair the oven using a part sourced from eBay was unacceptable. Given that the stove was manufactured in 2006, the likelihood of obtaining a new, reliable replacement part through that channel was effectively nonexistent, resulting in a full week of unnecessary delay. After wasting valuable time on that approach, I was then presented with two unsatisfactory options: accept a Lowe’s gift card for immediate replacement or wait 30 days for a refund check. There is no reasonable justification for a 30-day delay to issue a check, and this explanation was neither clear nor credible. Overall, this experience has been unacceptable. The lack of urgency, poor decision-making, and inadequate customer service have left me extremely dissatisfied.

6 months ago Edited January 9, 2026

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Verified Customer

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Carrie Van Sant

6 months ago

Choice Home Warranty Reviews