Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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RONALD AUBREY

I wasn't home when the technician arrived, however I found his work wonderful, everything is working fine.

3 months ago

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Debra Estes

My refrigerator suddenly stopped working. The technician was very helpful and no solution was very very easy.

3 months ago

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Stephen Vincent

For the most part they have been excellent. Did a great job with my microwave. Did a terrible job with my central vacuum system.

3 months ago

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William Martinek

They came on time and did a really good job to check out. My appliances. Technicians were the best very happy with choice home warranty.

3 months ago

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Dianne Ufret

I made a call , because there was a loud noise coming from my hvac unit. The tech came and checked. No noise now.

3 months ago

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deborah and John king

I liked that they did everything to get my refrigerator working in a timely manner. Thanks 🙏🏾

3 months ago

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Jason

Quick and easy service, my first claim went exactly as they told me it would when I signed up. No hidden secrets!!

3 months ago

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Sabrina

Very unprofessional. The company they sent to fix normal wear and tear was just a scam. Only came to collect the visit fee in cash with no receipt and did not attempt to fix anything. I then received an email from Choice home warranty that nothing was covered. This is a joke of a company

3 months ago

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Brigette

The monthly price and deductible keeps going up without notifying me. If it goes up any higher I will be looking for another provider.

3 months ago

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Paul Glassman

Cascade owner Georgi and staff are professional, honest, on time, courteous and knowledgeable. They work fast!

3 months ago

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Maryann

They have aways been fair with us,with fair decisions. Trust means a lot,in this world today.ThankYou.

3 months ago

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Marsha Riggins

When I had my first call for help with my waterheater and paid the $100 for the technician to come over and found my heater needed to be replaced I was rejected because of a water line leak that had been repaired by my previous home warranty, Choice would not replace my heater, I cancelled my contract with wi

3 months ago

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Christine Heatley

Customer service was good. Issue was resolved. The company for the repair was great. The technician was wonderful.

3 months ago

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Angelo

Great service but in an emergency it’s too much of a wait time for technician can come to residence

3 months ago

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Cordell

Customer service is nonexistent. No follow-up or explanation for service calls. Choice Home Warranty may be acceptable in large cities, but small less populous areas, Choice Home Warranty has failed each service call. I will not renew my contract.

3 months ago

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Anthony

The sales pitch was good but Choice is a big disappointment. I have a claim for a bad water drain hose on my dishwasher and it's been over a month and the dishwasher has not been repaired. The part is available at home depot but my service tech has been non responsive. Very poor service.

3 months ago

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Dohn Glover

I was under the impression that when you say you covered an appliance that’s what you meant not decide your going to give $800 for a $3500 refrigerator… very disappointed in your service !!!

3 months ago

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Paul Feige

The service provider that Choice chose for my repair was perfect. The repairman was very knowledgeable and friendly.

3 months ago

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Gloria Paul

The last technician was exceptionally great, just keep up this type of service and I’ll past the word around!!!

3 months ago

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Hilda Sifuentes

I had so much trouble finding the status on my claim. I saw it was approved but I haven't heard anything from Home Choice Warranty nor the technician.

3 months ago

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Jennifer Hampson

Affordable and upfront information about any claims. User friendly app and high quality vendors for repairs.

3 months ago

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Abrahan Brook Marquez

Attended to the problem quick. I have had two warranty calls they were handled quick. Technicians were great

3 months ago

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Neil Gross

I have had to set up 2 different repairs. Set up on line was easy. Both times the technicians have been A1

3 months ago

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Patricia Brown

Only used it once and my concern is told technican are local but the plumber was not. Also, didn’t expect a four day wait for him to come.

3 months ago

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Blewett

I gave that score due to the fact that it was deserved due to almost a year to get an A/C repaired. I also gave that score due to the fact that you have canceled two of my requests for repairs.

3 months ago

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Doug

I have used Choice Home Warranty once and they were quick to dispatch a repair man for my A/C repair

3 months ago

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HU WANG Family Admin Account Calendar

I submitted a claim totaling $1,750, including nearly $1,200 in material costs. The reimbursement I received was only $197 – a fraction of what I actually paid. The claims team based their decision on a random Home Depot price for a sump pump, completely ignoring the actual scope of work and documented expenses. There was no proper reassessment, and they refused to consider my explanation of the actual costs. Despite my appeal, they failed to consider the facts. If a company won’t take the time to evaluate a claim fairly, they should not be trusted. I’m now left with no choice but to escalate this matter through consumer complaints and legal channels. Poor customer service, unrealistic assessment, and zero accountability. I strongly advise others to look elsewhere.

2 months ago

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Charles Ashton

Usually quick response but for a dead refrigerator called in on Monday they could not check it out till Friday. Lost all the food in it. Don't know how long it will take to repair.

2 months ago

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Verified Customer

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RANDALL DAVIS

4 months ago Edited January 22, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Nancy

We like that each repair is a flat rate. We dislike the time it takes to get an appointment. Some of the technicians have been efficient and did quality work. Twice the work was unsatisfactory

4 months ago

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Manuel

We were promised coverage on all systems and appliances, and on the phone I was told that if an appliance needed replaced, a match in quality and function would be made. This was not what happened.

4 months ago

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Jim

I have been a member of CHW for several years. My recent experience with CHW has not been good. The plan I purchased last year was to be improved but it has NOT been improved! The coverage offered recently on our microwave oven was totally unacceptable, I objected and got zero help. The amount offered was supposed to be mailed to me but it has not arrived. R

4 months ago

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Ralph

They are the worst company filed A claim in Dec for a washer it’s Jan and Have not been reimbursed or replaced Was the lid it takes 30 days.

4 months ago

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Judith

Had several visits regarding my A/C system with no resolution. Paid $700 for two visits and a recommended dye check to find a leak. The leak took too long to show up again so a new ticket was charged. New service tech found leak and recommended a coil replacement. Stop leak was added instead. I cancelled my contract after going over a week in Florida without A/C. My system is now low on refrigerant again.

4 months ago

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William

Having your call center going over seas is horrible. Most times they follow a script and when you request an Employee in the US they refuse. I had an issue with trying to get another company to fix my washer after the other company visited my home well over 6 times with the problem not fixed in the course of 6 weeks. Family of 7 imagine your family not being able to wash clothes for 1 week now imagine 6 and it’s still not fixed during this writing.

4 months ago

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Sandra

Excellent customer service they respond promptly to my call on my problem was solved quickly. Thank you for an amazing job

4 months ago

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Robyn Blair

Waiting to be paid can take a while. Never enough to purchase new or equivalent product. Service can take awhile for them to find someone to try and fix. Guess it would be worth it if you have a lot of things to break, but for money paid for warranty and amount of reimbursement was not worth it for me.

4 months ago

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Tricia

When you say you are going to fix something but then tell me it will be a month before you will receive a gift card for it. And I have been without a microwave for two months and that you are not going to install and are home warranty company. I will never say nice things about.

4 months ago

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Mary

I had a very negative experience with the HVAC company Leyvas - technician Jose. He was rude and condescending to myself and my husband. I called about the problem with the humidifier on my unit because it was leaking. He said there was nothing wrong with it. Took my 75 dollars and left. My humidifier is not alright and is still leaking. I’m leering to call again because they may send the same arrogant ass.

4 months ago

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Joleen

They will find every loophole under the sun not to pay for repairs. The service techs that they find to take the job are often incompetent. The good companies won't take the CHW jobs so you get stuck with whomever works the cheapest. Don't waste your money..

4 months ago

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Tarang

The filing process for claims is quick, response is prompt and never denied a repair service after a claim, would recommend it.

4 months ago

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Mike

I thought Choice was improving until I had a real claim. The company is only paying me a small portion for an appliance replacement which should of been fixed. The lack of customer service and doing the right thing by the customer was not in the conversation. Referring to legal documents and the reason why the would not make an adjustment has really set me back on how awful this company is. I would recommend anyone who is considering this company to run away literally.

4 months ago

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Thomas Le

Very good turn around in scheduling technicians for repairs. It’s a good investment to have Choice Warranty as insurance. I highly recommend.

4 months ago

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Jane

I signed up and paid for 5 years service. My first claim was on December 3, 2025 requesting to resolve a kitchen sink backup. I was waiting for a plumber 5 days. The plumber was not able to find the main pipe and did not finish the job. I never had such problems before and thinking that plumber resolved the problem I gave 5 stars review, but around 10 days I called again. This company did not resolve my claim until today 01/08/ 2026. They do not have professional plumbers and their customer service is terrible. I want my money back.

4 months ago

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Debra Harris

It’s hard to talk to a live person and a man answers the phone and practically hang up on me while I’m talking or he transfer me to another robot to talk to. I don’t like that at all!!!

4 months ago

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Diane

The service provided was sufficient to solve our problem. The technician was courteous and knowledgeable. Problem was solved.

4 months ago

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Lisa Carroll

I am so pleased with my choice home warranty! I have used them for several breakdowns! Always more than satisfied with the service! Thank you

4 months ago

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Thomas

I had a water leak. your plumber did not fix it. I hired The Plumber Guy who came and in an hour and a half fixed the leak. cost$528.84. Please reimburse me. Do you have a form I need to fill out? thank you, Thomas B.

4 months ago

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Bonnie Sackett

You solved my kitchen disposal problem/ replaced it. The repair person was very nice and very efficient and knowledgeable. TY

4 months ago

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Patrick Ceballos

My experience with the contractors that came out were very professional and friendly. They corrected the issue and the work was done properly.

4 months ago

Choice Home Warranty Reviews