Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Jessie Hawkins

It was a great turn out. My dryer wasn't spinning. So I did a claim online. They have a check the status. I clicked it and it was just saying I put work order in. I really didn't know how long it would take for them to actually come and fix the dryer. The came the same day actually four hours after putting order in. They fixed my dryer and I was truly grateful.

2 years ago

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Verified Customer

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Sue Modesto, CA

You have been great, it was a problem with my pool at first and the guy you sent out was horrible. He never showed up but called and basically said that ge wouldn’t get paid by choice according to reviews he read. Really unprofessional. You sent another person out he diagnosed it. You authorized right away and pool is back up and running. My washer would not spin, sears came out same day I put in the claim. He ordered parts and it was fixed in a few days.

2 years ago

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Verified Customer

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Merilee Loganville, GA

Needed to call twice in a year and I was taken care of but not as quickly as I would have liked. One time for electrical issue that they arrived the next day. When the heater went out it was 2 days before anyone dispatched to fix the heater so it was a bit cold waiting for the repair person. I am going to renew in May this year but will shop around for lower rate since my renewal has increased over $150 for this year best I am able to tell.

2 years ago

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Verified Customer

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James

I used to it once for my air conditioning and it was terrible. I had to reach out to somebody else and get it repaired because Choice was absolutely no help. But with my refrigerator, everything was fine. Next day service, the gentleman actually called back to make sure everything was going well, and I was very happy with that. Very efficient, very good.

2 years ago

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Verified Customer

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Nancy Pasadena, MD

After my request is accepted, I would like feedback as to the status of the request. You say 24-48 hours but I am wondering what is the progress of the request. I had no heat and was freezing (52degrees). Perhaps a message that you were looking for a repair man. I thought you might have forgotten me. Maybe at the end of a day, you could text or email to tell the customer you are still working for them. My problem was resolved.

2 years ago

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Verified Customer

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Dennis Grand Prairie, TX

I reached out to Choice Home Warranty with a plumbing issue. I was immediately contacted with a date and name of service representative with an appointment. When we spoke, the representative was available the same day. We made the appointment and the service issue was fixed and resolved. Very pleased with the communication and service turn around to resolve the problem.

2 years ago

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Verified Customer

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Martine Phelps Clearfield, UT

After I called Choice Home Warranty, the next morning I had someone come to inspect the situation. He submitted his report confirming that my furnace had cracks and was unsafe to run. The report was received, approved and processed within minutes by Choice Home Warranty. The next morning my new furnace was installed. I could have not expected a more prompt and efficient service.

2 years ago

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Verified Customer

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Sharron Portage, MI

I was anxious a year ago when I signed on with Choice Home Warranty because I had been scammed by another home warranty company. Choice Home Warranty is everything they claim to be. The process of submitting a claim is simple and quick. I have submitted several claims in the last year and I have been very happy with the service. My daughter purchased her first home two months ago and I purchased a year of Choice Home Warranty for her. I would tell anyone wanting a good home warranty company to give Choice a try.

2 years ago

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Verified Customer

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Arthur Rockwall, TX

A Great Company to have in your corner. Only problem is some of the service people they get to repair problems. The last problem I reported was a seal coming off my refrigerator door. The guy came in to fix it, should have replaced it. The very next day the seal is out and coming off again. The seal is worn and should have been replaced. The repairman spent a whole three minutes pushing it back into the slot. Cheap repair… Very Disappointed

2 years ago

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Verified Customer

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Gary Quillin Abilene, TX

I have only had one claim and the technician set an appointment for the estimate but did not show up or call. I emailed Choice Warranty about this disappointment. Almost immediately I received a call from the technician's company with an apology and explanation. Another appointment was set and the technician went above and beyond to solve our issue. I would highly recommend Choice Home Warranty!

2 years ago

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Verified Customer

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Samantha Wielgo Batavia, NY

I have had this insurance for out 2 years now. The few claims I've had to make within these 2 years went well. Only issue I have come across, the area I live in, more rural, finding vendors to come make the repairs at times can be difficult. However, if your patient and don't need something done right away, they will find someone to come do the repair. 2 of the 3 repair vendors were amazing! I have told family and friends about this insurance and how it makes owning a home a little less stressful. There will always be good and bad reviews about companies and the way I see it, if you don't like them you can always go find a different insurance company.

2 years ago

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Verified Customer

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Connie

We were not really thrilled with the service we got on our microwave, but with the dishwasher and the most recent repair, both of those had to be replaced. The most recent one was with the washing machine and it was replacing a part, and that was done very quickly and efficiently. It took about a week from the time the phone call was placed requesting service until the part was acquired and installed.

2 years ago

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Verified Customer

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Elizabeth

They were good technicians that came to the house. They came in, they had the parts, they put the parts in, and the dishwasher now works. It was quick and easy. I thought that when I bought it that if my air conditioner went out on me, they would give me a new air conditioner. But they only give you a percentage. Like if your air conditioner is 7 or 8 years old, they're going to only give you what the air conditioner is worth at that time. And I thought I was going to get a new air conditioner without having to pay anything. So that was my mistake.

2 years ago

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Verified Customer

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Stephanie

The service fee is nice when it was just maybe 60 bucks. It's a little steep now. They dispatched a repair personnel and they didn't have me waiting and pretty much kept their word as far as when they were coming and and got back to us. It was a reasonable amount of time. Keep up the good work and as long as you keep putting the customers first, I think you guys are on to something really great.

2 years ago

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Verified Customer

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Holli

Overall, it was a good experience, but there was a lot unknown prices and fees. They did cover the actual water heater. But there was a lot of extra fees for the repair of the water heater and replacement. It was kind of hard finding the customer service number, but once I was able to find information, I actually wanted to speak to someone. It was kind of hard for me to navigate through the website to find the actual 800 number.

2 years ago

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Verified Customer

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Reginald

One of my air conditioning units went out and I called Choice. I was kind of reluctant based on past experiences with other companies, but I called Choice and immediately they responded to my message, probably within an hour and then a day later a technician called me to set up the appointment. They came out and everything works well now. I think it's a great company and I appreciate Choice Warranty for all that they've done for me.

2 years ago

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Verified Customer

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Dorothy

We've had to use it a number of times. My heating system went out and they had to replace it, which they did pay for. We had some refrigerator issues, but I think it was still under warranty, so I didn't call Choice about that, but my dryer has been the most recent. They are slow sometimes to get the repairs done. I had to wait a couple of weeks to get my dryer repaired.

2 years ago

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Verified Customer

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Dorothea Overland Park, KS

I like that you can pay an agreed amount per visit for getting surprised brake downs fixed in your home the bad part is you make a claim then got to get approved then wait for a random company to schedule an appointment that I my case took 8 or 9 days to come do the work the job was done right it's just that they dont get to come the day of or may be the week of you never know when they will get to you i guess depending on weather and availableity.

2 years ago

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Verified Customer

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Sarah Hobson St Louis, MO

Choice Home Warranty has been great so far on these fronts: 1. Changing out my door locks with the best service ever from Kings Castle Locks and More. The owner came and provided excellent education and thorough service in ensuring my new locks were as secure as possible. She examined everything carefully and provided safety information for my home. She has a realtor background that helped her a lot. 2. Replacing my furnace valve and T pipe after I smelled a leak and found holes on both ends of T pipe. They diagnosed and fixed it all in one day - I hardly had to wait to get to that day, and Sierra Mechanical was wonderful. And Choice Home Warranty covered everything. 3. When I first moved in, my catalytic converter on my A/C went out and there was a major heat wave. I called Choice Home Warranty and they did not have an HVAC who could help right away. It took 3 weeks to get it replaced and then it was hard for the tech to get it approved, and I had to call on the person who sold me the warranty to advocate for me because Choice Home was not ready to replace it. As a new owner of the home, I had no access to the warranty information, which they said was the problem - that it was still under warranty. But with the help of my advocates (Bernie B, the HVAC person they assigned me), I was able to get it approved. So far so good in getting important things covered.

2 years ago

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Verified Customer

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Allyson West Palm Beach, FL

Ordinarily I am more than pleased with this warranty plan. However, the last service I scheduled due to a malfunction with my dishwasher where I paid the designated $75 truck fee left me stranded. The technician dispatched, Mike C aka Michael N quickly decided he could not fix my dishwasher. There is a glitch and the last technician was able to fix it easily, and it appears to be the same issue. This go around, he said the dishwasher was old and he could not get the part. He left me with standing water in the machine and never even looked at the electrical box, he merely tried unplugging it and plugging it back in. He stated he cannot turn it on and therefore cannot fix it. He assured me Choice would replace my dishwasher and to not accept their first lowball offer. I was offered $246 to replace my machine which will only help, not actually replace it. I spoke with my case manager who was very rude and firm that she could not budge and give me a nickel more. She said she was the only person I can speak to. Part of the appeal of this warranty is that it has replacement coverage. It does not say "replacement value" it says "replace." My dishwasher is not being replaced by the warranty company, I am having to replace it and wait weeks or up to a month for a Lowes gift card. I was made to believe the Lowes gift card would be instant then when I went to ask again it also takes 15 days or up to 30 days. Thankfully a dishwasher is not life or death in my home. I am disappointed, not only by the technician who left me with standing water when he couldn't even assist with a shop vac, he left within 10 minutes and then the case or clam manager who had an attitude and could not make a fair resolution of this claim.

2 years ago

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Verified Customer

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Gina

The jobs that they have completed for me have been done well. When I put in a claim, they respond very quickly, but not in the sense of what's convenient. They'll just say you have a technician coming tomorrow at 4:00 and it's usually right away within 24 hours. But that's not how my day works usually. I have things to do and other plans. So I've only had to file a couple of claims but almost all of them I've had to reach out to the technician and change the days, things like that. I think they could do better by saying here are the three dates and you could have a choice - like tomorrow, the next day, or the next week, something like that.

2 years ago

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Verified Customer

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Keith

Once I figured out how to get a hold of you guys, I got most of the claims done without any incident. You guys use an offshore call center, and I'm not a big fan of that. Overall, the people you talk to are very knowledgeable, not so much the offshore people, but the people that you talk to in the United States, they're very astute. They know what they're doing and they're good listeners.

2 years ago

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Verified Customer

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Stephen Columbus, OH

I have had this coverage for several years. I put in 2 claims one dishwasher they paid me $591 based on features. Second one leak under the kitchen sink. It was my garbage disposal. I didn't think they covered that. The plumber went to his truck called them he said I will be back they are covering it. He went and got one and installed same day. I am very happy so far.

2 years ago

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Verified Customer

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Jayashree Tatavarti Brisbane, QLD

This is one place where you can get most issues you come across in a house instead of researching for 10 people for each issue. They will take care of the details and make an appointment depending on the urgency. I personally like that and feel secure. So far we did not have any major disputes with them. Coverage and deductibles depend on your chosen plan.

2 years ago

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Verified Customer

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Arthur Gelven

It was very easy to schedule an appointment5fora warranty/service issue. The rep on the phone took our information and started the claim and within one hour we had call from the company that would be handling the service/claim issue. The company that represented CHW was very professional and made arrangements for the service call within 48 hours. The necessary service was handled extremely efficiently.

3 years ago

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Verified Customer

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Michael Teaneck, NJ

My home natural gas heating system stopped working. CHW sent me the best, most professional, smart, hard-working gentleman that has ever come to my home. "MJC AIR," owner, Michael C performed the work, and I hope if I ever need more repair from the GREAT Choice Home Warranty - Michael C is the repair person that is sent!! Folks...believe me! I couldn't be happier with the service I received. Thank you CHW!!

3 years ago

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Verified Customer

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Nancy Senger

My claim for the repair of my dryer was more than I expected. I told my brother and my best friend how happy I was with the results. I like the way I was notified via email and text messages. The repair guy was friendly and knowledgeable. Ordered the part then came after I received it and fixed my machine. Just my deductible and that was it the first visit. Thanks, Choice Home Warranty

3 years ago

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Verified Customer

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V

Just a couple of weeks ago, we had a leak and they couldn't find a plumber, so they told me to go find a plumber and I did and I submitted the claim. Now I'm waiting to get paid. I just had another claim for another leak in another part of the house and they assigned a plumber. So I'm waiting to see that plumber as well. So far, they've been responsive and I have no problem.

3 years ago

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Verified Customer

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Oleta

I was pleased with the person that I called when I decided to get my home warranty. He explained it well. Everything he said came to pass. I got the contract right away. I knew what I was signing up for and I've been very happy with it. The customer support people were very polite, they were reliable, and they were here exactly on time. They told me what they were going to do. They explained it to me where I could understand and left with everything cleaned up and done.

3 years ago

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Verified Customer

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Gerald

They were knowledgeable and friendly. I have found it to be a huge money saver for us. The amount that it has saved me over the years is just thousands. We have renewed every year for the last five years and I think I had them at my other house as well. However, this last time, it took several days to get somebody out here and it was a very scripted answer. You know, "Our dispatch is working on it, blah blah, blah. It could take 24 hours." And no matter what I said, I always got the same answer.

3 years ago

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Verified Customer

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Tara

I will probably sign up with them again in the next coming year. So I'm completely satisfied with Choice Home Warranty. All of my experiences were positive, except for one. I used it about two weeks ago. I called Choice Warranty and they had someone they sent immediately and the representative came out to repair it with no problem. The one experience I didn't have a good experience with was because I had three leaks and they gave me a hard time about getting it approved. But when they did, the plumber had to approve it or tell them that it was just a leak and I don't know why they didn't take my word for it. But other than that, I have nothing but positive feedback from working with Choice.

3 years ago

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Verified Customer

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Linda

I went online for an appointment for the plumber and someone contacted us from Choice Home and said it's been assigned to Mr. Williams Plumbing. He called us the next morning and said, "Okay, I'm coming out. I'll be there within a half hour" and he was. I really liked Williams Plumbing and I would have them back again if we ever had another plumbing issue.

3 years ago

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Verified Customer

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Sandy Joshua, TX

Heating and air near me was a great experience for me. I would recommend them highly for your H/C needs when the occasion arrives. Tech was very helpful and arrived on time, was courteous, outstanding work ethic and explanation understandable for my problem even to me who knows nothing about AC work. I would recommend them to everyone for spectacular service. Happy to see you have them on your list of service providers. You have a very Happy customer here.

3 years ago

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Verified Customer

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Ivan

Every time we place an order they take it right away, and within a day or two we get the service, which is fantastic. The very first one that we did the first year, I think was our garbage disposal was out. They came in, put in a new one and since then it's working fine. Our faucet was clogged, and the hot water was not coming they came out and then flushed it out and since then it's been working fine. Very recently we got our garage frozen light that was flickering, they came in and fixed that one too.

3 years ago

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Verified Customer

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David

Typically it's good, but I have had some times where things have taken months or things never got done. The last two times I used it, I got somebody out within a few days and they did a great job. It tends to vary from location to location, in a highly populated, dense area like Houston I've got a lot of service providers and I get quick responses, and I have a home over in Florida in a less densely populated area, and sometimes it takes quite a while to get someone if I get anyone to come out.

3 years ago

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Verified Customer

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Corey

It was very easy to file the claim online. The company that they dispatched out called me within that day and actually did a weekend visit without me even asking. They just came out on a weekend. The last couple of times the repair person came out, on both of the repairs and fixed it the first time. I didn't have to have someone come out for the second, third, or fourth time. It was fixed right away, in a timely manner.

3 years ago

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Verified Customer

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Nancy

They return calls and they have good follow up. I enjoyed talking to the men. They have really good supervisors that come out. First they fixed my leak, they had an excellent crew, and then I've got a second crew that I haven't met so I'm still trying to get in touch with them. It's been a month, so I'm ready to get my drywall and my installation back in.

3 years ago

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Verified Customer

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Jerry

I did it all on the website. Just a few hours later I had a response back from them. So it was it was pretty quick and easy.I had a little incident where we needed parts and they sent the wrong parts, apparently to the wrong address, and they haven't been delivered yet. So I've I've been limping along without a washer for a couple weeks, but in the meantime, I went on vacation, so I can't really count that against them.

3 years ago

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Verified Customer

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Thomas

We recently had an issue with our hot water heater and had a hard time getting a plumber in there to do the job. The pricing was crazy and I asked if I could bring in my own plumber and they said yes. I could pay a licensed registered plumber to go up front and they would reimburse them. And that went really well. They've been a great company to work with so far. They're always there to answer your questions and help you when you need it.

3 years ago

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Verified Customer

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Jose

It's probably one of the best companies out there. I would recommend them. They are very helpful and knowledgeable. Any problems that you have, they get into it with you and then they try to help you out the best way they can. Actually we had to use the warranty about two weeks ago for our garbage disposal. They sent out a company and they were able to fix the problem with no issues. And the only thing we had to pay was the deductible, which is nothing.

3 years ago

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Verified Customer

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Ebony Starr Stanley Murrieta, CA

I'm extremely satisfied with Choice Home Warranty! Their customer service is outstanding, and they addressed my issue promptly and professionally. They were incredibly timely in handling my service call, and the affordability of my plan is a real plus!! Most importantly, the completed service call left me completely satisfied with the quality of work. I highly recommend them to fellow homeowners.

3 years ago

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Verified Customer

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Maria Rancho Cucamonga, CA

What I liked was the service Cosco Garage Door provided. The owner Mr, M & Son Malick are very nice and professional. Mr, M came evaluated the issue and mentioned he will need to order the part. maybe 1 day to get the part. he called the next day to replace it. Together as a team it was nice to see they work very well together!! I asked Malick if he could guide me in programing my new remote control for the garage, he guided me ..No Problem. Thank you Sincerel, Maria Pimentel

3 years ago

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Verified Customer

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Scott Houston, TX

I like the warranty company I like the way it handles its claims in a timely, organized fashion. I do not like the manufacture warranty policy that says if it’s covered under manufacture warranty home warranty will not cover it because manufacture warranty only covers the part I would gladly pay the money for the part to have the service done. Service is gonna be a lot of money but overall Choice Home Warranty is a very good warranty company

3 years ago

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Verified Customer

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Brandon Hudgens Melbourne, Florida

Our above-range microwave door return spring failed; within 30 hours we had a skilled technician come out to fix it. CJ, the tech, was in constant communication with us. The repair was excellent and he was respectful of our time and our home. The entire experience was $65 and the microwave works like new. Choice Home Warranty has been an absolute solid win for this household!

3 years ago Edited June 30, 2026

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Verified Customer

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Noemi Melloy Seymour, MO

You lessened to my problem and didn’t take long someone call me to set an appointment to fix my garage door which was opening by itself. Then the technician came and took care of me, buying the part that was not possible to fix and replaced it and you took care of the cost. I I’m very grateful how the situation was handled. I don’t have any requests of purchasing Choice Home Warranty for this unpredictable situations. Thank you!

3 years ago

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Verified Customer

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Britt Stephens Grovetown, GA

My overall experience with Choice has been satisfactory. Actually, I have only had one really negative experience over the last couple of years working with them. That was when my heating unit need to be replaced. A very large expense which is the reason most people sign up for these type of services. The refused to pay and I had to come out of my pocket to cover that replacement. Actually, They did also try low balling me on replacing my dishwasher and I had to fight to get proper compensation. Getting someone out to do a repair has been good. Definitely saves me time and heart ache troubleshooting and attempting minor repairs. That alone gives me a positive out look on my experience with them. However, when it comes to an appliance replacement or major expense be prepared for a fight.

3 years ago

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Verified Customer

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George Salt Lake City, UT

Excellent. I don't even think about the money involved. My total satisfaction with Choice Home Warranty is based solely on the peace of mind the company provides to me. Just knowing that Choice Home Warranty is out there standing behind me is worth the entire premium I pay. The services that Choice and its contractors have provided to me is simply a bonus.

3 years ago

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Verified Customer

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Rajat Bhatt Houston, Texas

Having a home warranty has saved me significant money and hassle on unexpected repairs over the past year. The enrollment process was smooth, and the annual coverage rates are very reasonable compared to out-of-pocket repair costs. Whenever an issue has come up with my appliances, the scheduling process was simple and the assigned local service providers were knowledgeable and thorough. Highly recommended for any homeowner looking for peace of mind.

3 years ago Edited September 9, 2026

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Verified Customer

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Charles Greenfield, IN

Very easy to work with, they addressed my claim within a couple days and it was taken care of with a very good professional company. After I called in my chain, within two days they had set up an appointment with a local company. I received a message on my phone that the Tech was in my area and could check my problem, if convenient for me, He arrived and checked my problem, ( broken garbage disposal ) he resolved the problem by replaseing my disposal unit. Very happy with service from Choice Home Warrenty and the company used to solve problem, Thank You!

3 years ago

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Verified Customer

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Joel Irvine, CA

When we returned to our desert home we found the AC not working. We filed a claim on Thursday and were scheduled For the following Wednesday. I spoke with Bernice from Coldchella (get it?) Heating and Air Conditiinibg and she moved us to Monday. Ruben and Omar arrived promptly and fixed it. We were thrilled. All three were professional, polite and competent. They are a new small business and deserve future success.

3 years ago

Choice Home Warranty Reviews