Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Parvez Khan Germantown, TN

Once I called them in and they were able to text me quickly, letting me know that they would be there once the order has been created and assigned to a local technician. They even gave me the name and phone number of the local technician to contact them and they are excellent people. Their customer service is great and they explained everything that needed to be done. Even if they are not able to get it done in the same day, they will callback and let me know what they intend to do in getting the parts and prepare them.

8 years ago

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Verified Customer

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William Ringler Gibsonia, PA

I switched from the American Home warranty system because they weren't servicing me very well. Choice Home Warranty has been very good and they always get somebody out to help me right away when I need it. I usually get phone calls back within an hour. I've had a great experience. They just gotta keep doing what they're doing and I'll stay with them.

8 years ago

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Verified Customer

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Robin And Mary Reed Lake Havasu City, AZ

It's cheaper than the other service we were with and so far it's been okay. You call them, they give you a contact and then you call that person anytime to tell them to fix whatever you need to fix. My garbage disposal broke one time and they did just that. They came out the very same day and replaced it. I gave them a check for 45 dollars and that was it. With the other service it was 75 dollars. Everything was great.

8 years ago

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Verified Customer

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Linda Clark Tampa, FL

I was not sure at first, but I had a lot of issues with older things in my house. They've been very quick with most things and most of the times I like the providers they sent. I had a dryer that was 10 years old or so, it had a small problem that they fixed. A bit after another problem came up so I thought they would fix it again, but they just gave me money to replace it. I was surprised because even though it was cheaper to fix it they knew it was not worth it at that point to. I only had an issue with a person they sent because it was hard to deal with them, but other than that I don't really have any complains about them.

8 years ago

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Verified Customer

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Judith Bedell Henderson, NV

I've had mixed experiences with them. One time, for example, I had one of their trade people come out and give me what I considered to be an outrageous estimate for the work. I contacted a licensed person in my city and state and got a totally different read on what was wrong and the pricing. I paid that person out of my own pocket and took it up to customer service. They paid me back for that after reviewing the whole thing. I had different experience with my garbage disposal. It wouldn't start but by the next working day a young man came out and changed it. It was great and worked fine. Yet another time, my AC was not acting right. I called them and they said they had to check my free arm lever check and that they would charge me $400 for that. In the end the young man didn't even take the thing apart. I was very unhappy with that one. As for customer service, the people that I have spoken to have been receptive and listened to what I had to say. I appreciate them because if there's a problem with the approved person or company that does the repair, they deal with that.

8 years ago

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Verified Customer

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Don Gould Fort Worth, TX

I got them because I felt that it was the best fit for us. We've had two issues, two separate problems with the house. All I had to do was call them, a guy came out and he did the repairs. I think they are a good company and I'm impressed with their response time and performance. The two different companies that they have sent out were good. I think the 3 years program that they have is particularly good. We're very satisfied with the work that they've done.

8 years ago

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Verified Customer

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Antonia Ellenwood, GA

Most of the time, their service has been good. Some of the repair people they send out need to be replaced, but Choice Home Warranty always follows up with you. A few months later after the same appliance broke, they sent another technician out, and I didn't have to pay the $45 fee anymore, so that was a good thing. Besides that, they've been pretty prompt.

8 years ago

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Verified Customer

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Lafini Mosby Columbus, GA

I called on Memorial Day weekend about my stove, and they were very prompts, although it was a holiday. I didn't think anybody would call me back, but they called within minutes, and gave me the name of the person who would be calling me. They were very professional and attentive, and I really liked that! I also liked that they sent me a payment for my item because the guy that came couldn't fix it.

8 years ago

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Verified Customer

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

8 years ago

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Verified Customer

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Elma Ruiz Port Isabel, TX

Customer support has been very responsive and quick to act. They got me connected with the repair shop that was here locally, so that's been great. The company that came over to fix my washer made a mistake, so they came back and fixed it within their own warranty, and the washer is working great now. The experience was just fine! Overall, it's good coverage, and the money is good value.

8 years ago

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Verified Customer

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Georgetta Lynne Jacksonville, FL

Customer support has been very good and on time. They've also been very polite and excellent; I've had no problem with them, whatsoever. They do exactly what they say they're going to do. My garbage disposal wasn't working, and they had a man come over and fix it within an hour. He was just excellent! I've been trying to get my friends and everybody to use them. In fact, I have gotten several people to use them.

8 years ago

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Verified Customer

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Michael

It was easy to schedule a service appointment. The service man was very professional and friendly.

2 months ago

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Jerry

Needed seal fixed on refrigerator. Repairman did a fast and great work to fix it.

2 months ago

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Verified Customer

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Christina

I don't like that I can't pick a day and time that is convenient for us. Not a fan of the $100 service fee

2 months ago

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Verified Customer

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Jeanne

The companies sent to address my concerns were very courteous and did a great job.

2 months ago

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Verified Customer

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David Carloni

The reason I chose Choice Home wanted she was because they were recommended to me by a friend.

2 months ago

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Verified Customer

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Harvey

They are very polite and efficiant. They also try hard to satisfy thier customers.

2 months ago

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Verified Customer

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Norman

only one claim and was denied, despite the fact that the tech that inspected it vouced for the validity of the claim. quite a scam. I expect that every claim is denied for some bogus reason.

2 months ago

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Verified Customer

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Denise

It is a very good company. Sends out a technician when you need one. Can always count on them!

2 months ago

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Verified Customer

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Maryann

They were here checking out the problem quickly. Quick to assess and resolve the problem.

2 months ago

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Verified Customer

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Karen

We paid up front in full for our contract but CHO was also charging a monthly fee on our credit card which we didnt notice for a few months.we had to dispute the charges and cancel our card. Very unethical!

2 months ago

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Verified Customer

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Mario

On time. Responsive. Technician was knowledgeable. I’m very satisfied with.

2 months ago

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Verified Customer

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Jb

Thay got my washing machine fixed fast i was very satified with theb company that thay sent out

2 months ago

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Verified Customer

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Benjamin

Tech is a part changer when parts don't work he blames it on over loading. Out of all my years with warranty co this the worst choice is not a member friend. Just a money collector

2 months ago

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Verified Customer

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Hank

The settlement was unrealistic after two Service companies and 12 days of no washer we gave up.

2 months ago

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Verified Customer

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Ewel Duane Wilson

Awesome response to our need and serviced promptly. I really appreciate the care given to my family

2 months ago

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Verified Customer

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Ken McKenzie

Tried to use it twice and they denied my claim. And the monthly payment went up $22.00 more a month. Done with this stupid Compan. Get your crap together and stop stealing money from customers.

2 months ago

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Verified Customer

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Marilyn Sidney

Prompt and professional service / issues, rectified,, and pleasant and courteous service man

2 months ago

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Verified Customer

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Marcel Jofre

Great service so far. I’ve just had the service for a few months and requested one service.

2 months ago

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Verified Customer

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Dwayne Lizar

The service has been excellent and response times have, for the most part. Very good.

2 months ago

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Verified Customer

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Robert and Anna Kearns

I have been happy with Choice Warranty. Always able to help keep my house in tip top shape. Thanks

2 months ago

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Verified Customer

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April/Scott Wakeford

My $75 service fee jumped to over $800 to take care of broken water heater. Shocked me. Had to have hot water, no one to dispute this for over a week, so felt had to pay it.

2 months ago

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Verified Customer

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Crystal Hardwick

Excellent customer service and speedy service! I appreciate Choice Home Warranty so much!

2 months ago

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Verified Customer

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Cheretta/Sam Manov

Actually, CHW is getting better. Better contractor's. We have several homes covered by CHW. Thank you 😊

2 months ago

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Verified Customer

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Mary Murphy

My experience using Choice Home Warranty is great. I feel safe and secure with your service.

2 months ago

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Verified Customer

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Emma

My first time using choice. I was pleased with the professionalism, of the service

2 months ago

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Verified Customer

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Dean

So far, the service has been exceptional! Three calls with very friendly techs!!

2 months ago

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Verified Customer

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Debbie

Always helpful and has always gotten someone to my house in a very timely manner

2 months ago

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Verified Customer

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Mark

Filing a claim online is very easy, I am very pleased with the process from beginning to end.

2 months ago

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Verified Customer

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Judy

The best part was Troy Johnson who deserves a 5. Frustrating for [people not up on IT to not talk to a human during process.

3 months ago

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Verified Customer

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Judy

Had a repairman here with 24 hrs....great service...had to wait for a part...he came as soon as received.....

3 months ago

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Verified Customer

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James

Had an issue with my furnace and within days they had a company here to fix my problem. Glad I had them

3 months ago

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Verified Customer

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Robert

Everything is fine except the telephone service. Being on hold for long periods of time and being transferred is a pain where a pill won't reach.

3 months ago

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Verified Customer

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christopher london

3 months ago

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Verified Customer

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Marjory

I have been disappointed with Choice in the past, but this was a good experience. Supposedly they are trying to make improvements with their service.

3 months ago

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Verified Customer

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Edward

Like coverage and service. Hope it remains the same or better. However, why do you keep sending ads about discounts?

3 months ago

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Verified Customer

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Gregory

There reputation, and reviews convinced me to give you a try. It has turned out to be a good choice

3 months ago

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Verified Customer

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William Robinson

I received a timely response. And service was provided a day earlier than scheduled. The serviceman was excellent

3 months ago

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Verified Customer

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Barbara

We haven't had any problems at all. No complaint whats so every and we have been with for many years

3 months ago

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Susan Liberman

Well thank goodness I haven’t really needed that much service but when I have they have come through beautifully.

3 months ago

Choice Home Warranty Reviews