Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Lawrence Sarratt Kansas City, KS

I didn’t like that we had no hot water for 2 1/2 weeks. The first technician you sent out said we needed a new water heater, but apparently that was not satisfactory. You had to send another out a week later to confirm the first report and then it was another week before the new water heater was installed. I thought this item was covered when I bought your warranty plan, but it actually cost me a total of $365. That was not what I expected when I bought this warranty that was supposed to cover this item.

11 months ago

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Patricia Johnson

Our Technician was pleasant to work with, kept us updated on the process and fixed our heater just in time for winter. We had no issues with our warranty they took care of everything. Thank you

11 months ago

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Linda Borger, TX

I am really not satisfied with the way a vendor is booked. It took 3 different companies to finally get someone to my house to replace a fan and 2 or 3 different companies to finally make it to my house to put in a garbage disposal. FINALLY a company by the name of HOUSE REPAIRS AND MUCH MORE ran by a man named James Y has come to my rescue. From now on if I need work I will always request him because I'm tired of other companies not being willing to drive from Amarillo to Morse Texas to do work. And all of the others have complained to me that the reason is that your company is hard to get paid by and that your company will cancel them and give the job to someone else. I will not be choosing Choice Warranty again after my contract runs out. Thank you for trying but you need to get vendors who are willing to travel a bit.

11 months ago

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Verified Customer

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Timothy Flynn Myrtle Beach, SC

My problem was addressed quickly. Worker arrived right on time and fixed my problem promptly. It was my first time using Choice Home Warranty, and I was very happy with my transaction.

11 months ago

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Verified Customer

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April Knoxville, TN

So Thankful for your Home program, our heater quit working on very cold night, and after calling you to request repair, very quick response, wonderful Heating Repair man came & fixed our heater.

11 months ago

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Verified Customer

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Annette Aaron Dahlonega, GA

Excellent customer service! Easy to file claims on line. Choice Home Warranty was fast responding to my claim. Set up with a repair service. Excellent work ! Top to Bottom were excellent! No hassles! Thank you!

11 months ago

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Jay Mabank, TX

Not enough communication service tech told us no parts available we did hear anything for several days. I called the choice reps four time before were told the technician had ordered parts and they oils be contacting us t repair our microwave. Nice everyone was n the same page everything went well.

11 months ago

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Verified Customer

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Margie Las Vegas, NV

Very happy with the recent service performed on my refrigerator. My only negative about Choice Home Warranty is that I keep receiving emails almost daily to get me to become a customer when I already am. I

11 months ago

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Alexander

I had a problem with my air conditioner and it was properly resolved. It was timely, even exceeding my expectations. Overall, it was fine. It's a reliable company and I'm glad that I have it. I hope I will continue our cooperation and business related matters.

11 months ago

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Anonymous

I just had problems with my refrigerator, and the man they sent out was wonderful. He was fantastic. A couple of times I called in and they denied my claim and I wasn't too happy about it at the time. I've had Choice for several years and I'm sure I'm going to renew it when the time comes.

11 months ago

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Linda

When I've called to set up having them come out and look at an appliance or something, they answered the phones right away. They were very courteous and they seem to know what they're doing. I'd prefer if they could get back sooner about the results after a service person has come back out to look at the appliances. Usually I wait about 12 days.

11 months ago

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Dennis Little Rock, AR

I have had two other home warranty companies and Choice is by far the best. I had an extremely complicated situation recently and they helped me greatly getting through it. I highly recommend it!

11 months ago

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Michael Avondale, AZ

They make things difficult..redundant...and it takes to long to get shit done.. If there is an issue with the repair..instead of having an option to reopen an existing repair to make the repair individual come back and fix it properly..they make you open a new claim, for the same thing as the last claim..starting the whole process over again..even charging you the initial fee...happened 3 times to me...looking to move on to another company

11 months ago

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tracie sims St Louis, MO

Some of the people CHW uses aren't very professional. One was simply outright disrespectful. I would prefer not to have any of my plumbing issues serviced by the company CHW sent to my home. I rated customer service only one star because I no longer get to talk to a real live person. Don't get me wrong though, the process from start to finish was fast and easy. Some of us prefer that person to person interaction.

11 months ago

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Verified Customer

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Roger Walls Houston, TX

The service tech that came to our home was very good. If we were to have another plumbing issue, we would definitely want him to return. This is the second time I have rated this job.

11 months ago

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Verified Customer

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Mrs Ace Milford, CT

Choice Home Warranty best investment I ever did, having a old home is worth it, staff are very helpful and accommodating you will have peace of mind that it will get fixed right away.

11 months ago

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Ofelia Homestead, FL

I have had 3 experiences 2 were excellent and one did not meet my expectations because they said it was my fault and would not be covered by them unless I covered to fix it after I paid the monthly premium and the visit. I thought the least it would cover to be fixed.

11 months ago

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Verified Customer

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Marilyn Tucson, AZ

I'm fairly new to CHW, but the couple times i've contacted them, I've had wonderful response time. Villa Home Services had been here to help and they do an amazing job! I'm definitely staying with CHW!!!

11 months ago

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Verified Customer

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Ardell

When I call in, they always want to know how you are doing, first of all. Then they want to know why you're calling. It would be really great if you didn't have to have a service charge, but I understand.

11 months ago

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Verified Customer

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Anne

Both times they repaired the problem quickly and with no problem. With the exception of 1 vendor, their vendors have been good. And they changed the one vendor to another vendor and that vendor was very good.

11 months ago

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Anonymous

We had a dishwasher that wasn't heating up and they took care of it within just a few days. They've always taken care of things whenever I have a problem. They always get whoever I need out as quick as possible.

11 months ago

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Anonymous

I needed to use it for my garage door opener. I called and they set up an appointment. One week later, I had a service man out and he fixed my garage door for me and I paid the $75.

11 months ago

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Verified Customer

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William Largo, FL

Liked: Ease on managing process Disliked: TAT on repairing issue since it was a broken refrigerator. Had to put food in coolers but ended up losing most of what had been in refrigerator.

11 months ago

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Frank Palm Springs, CA

This is good coverage for a good price. The only hesitation I have in giving five stars is in the turnaround time to schedule repairs; sometimes it has been a week or more! When you have water leaking or a toilet running non-stop for that long, it isn’t an acceptable wait.

11 months ago

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Melanie Kimberlin Deer Park, TX

I liked the fact that I got my a/c fixed. However what I didn’t like was that the a/c company they sent to me recommended that I have a new compressor and evaporator and all Choice would approve was adding refrigerant. It seems like they should trust the people they are sending out.

11 months ago

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De Gonzales, LA

We have made 2 claims on our pool, which went without being assigned. Therefore we found a local pool company who did help. We purchased a $400.00 Pat, which fixed. Problem, but CHW refused to reimburse us. Since that time we made 2 other claims, which have been assigned and went well.

11 months ago

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Emily Fort Mill, SC

Was not happy with my last claim. You denied my claim stating it was not normal wear and tear. My knobs on my range needed to be replaced. They are cheap plastic that surrounds each knob. So if you use your knobs which is the only way to turn on the burners, of course that is normal wear and tear. This was a simple not costly claim. But you denied it and it makes me question why I have the warranty. You said it was stated in the policy. I doubt that your policies are that detailed. And why upset a customer over a simple repair. Your 15 minute consult was a total waste. You weren't interested in listening to me and did not value me as a customer. Therefore I have placed a negative review of you on Goggle and also Amazon , which is where I eventually replaced my knobs. I deserve better than this and you deserved the negative relieve. I deny the review that I gave you after this episode. You caused me a tremendous amount of stress for a simple repair.

11 months ago Edited December 1, 2023

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Verified Customer

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Rebekah

Choice Home Warranty had a guy out to fix my garbage disposal fast and and easy! The company they had sent out was great to work with and installed a new garbage disposal same day! Thank you Choice Home Warranty! Rebekah E

11 months ago

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Verified Customer

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Jim

The speed, professionalism and courtesy of the service technician. Frankly I was surprised with Choice considering the bad experience i had with other home warranty companies.

11 months ago

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David Calabasas, CA

I was very familiar with the pool equipment repair company you sent me and knowing how good their work is gave me comfort that you contract with well rated and respected companies.

11 months ago

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Anonymous

I like Choice Warranty. But sometimes I think it's up to me to make the decision about the people that they hire, if I'm going to use them or not, because it varies sometimes. Sometimes they send out some good people and then other times, I don't know where they get these people from.

11 months ago

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Joe

Overall, it's been a really good experience. We've only had to use it once and hope we don't have to use it a lot. We have a dishwasher issue. The appointment was set, the folks came out and they had to order a couple of parts. So they're coming out next week to fix it. But they were prompt, time wise, and very nice. It's not fixed yet, but that will happen next week.

11 months ago

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Upendra

Some of them work out nicely, but some of them don't. So there's unpredictability to it. There are times where customer support may be good, but the person who they've asked to do a piece of work, the workman, he or she might not be good. A good experience was when the air conditioner was not working, the person went there and switched the broken component and everything was working just fine.

11 months ago

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Anonymous

They're very trustworthy. Customer service has been very, very good. They respond quickly and diligently in taking care of whatever my problem has been. They jumped right on whatever it was- ordered any part or whatever. The only thing is that they're just too expensive.

11 months ago

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Verified Customer

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James

They were excellent. They answered all of my questions and they were very well informed. Everything they told me has proven to be true. So I made a great choice in choosing Choice.

11 months ago

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Byron Berlin, MD

Tech, contact us on Thursday the day we called Choice. He gave us a Monday appointment which my wife was not thrilled about, late Thursday night he called us to tell us he could be there Friday morning my wife was delighted. He came in assessed the problem. Fix the belt in a matter of minutes and it was gone.

11 months ago

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Verified Customer

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Hope

I had a positive experience with the plumbers sent for our repairs. They were knowledgeable, worked diligently, and explained everything clearly. The only issue was needing to fix a hole in the wall they created to access the pipe, which I need to handle separately. Overall, great service from the team!

2 weeks ago

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Verified Customer

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Marie

I’ve had a positive experience with customer support; they respond quickly and are very helpful. Recently, I used the warranty for my washer, which was leaking. The technician educated me on a simple fix, and I haven’t had issues since. As a new customer, I hope they prioritize quality equipment; otherwise, I might reconsider.

2 weeks ago

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Verified Customer

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Susan

I had a great experience with the service! They are always quick to respond to my questions and provide speedy assistance. Recently, they fixed my microwave in no time after it broke down, and I was only without it for a short while. Their efficiency is truly commendable!

2 weeks ago

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Verified Customer

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Glenn

I had a great experience with their service. Appointments were scheduled promptly, and the staff was friendly and knowledgeable. I recently used my warranty for both my dryer and air conditioner, and each time, the technicians arrived quickly and resolved the issues efficiently. Overall, I'm very satisfied!

2 weeks ago

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Verified Customer

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Rhonda

I had a fantastic experience with the service. They scheduled my appointment promptly, and the technician was friendly and efficient, fixing my dryer in no time. Overall, I felt very supported and appreciated throughout the process. Highly recommend!

2 weeks ago

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Verified Customer

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Beverly

I had to use a service for the first time when my air conditioning stopped working. Normally, I prefer to fix things myself, but this situation was beyond my skills. The quick response was appreciated, but it was still an unusual experience for me.

2 weeks ago

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Verified Customer

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Grace

I had a plumbing issue in my guest bathroom and used my warranty to get help. The response was quick, and they were very courteous and professional throughout the process. The team assigned to my case kept me informed before their arrival, and I was genuinely pleased with their service. I appreciate their sociable approach and efficiency!

2 weeks ago

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Linda

I've always had a positive experience with my appliance warranty service. They respond quickly to issues and have replaced my washer when it couldn't be fixed. They also offered financial assistance for a new refrigerator when parts were unavailable. I appreciate their reliability, though I believe there's always room for improvement.

2 weeks ago

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Ernestine

I had a great experience with their service. I handled everything online, and they were prompt in addressing my air conditioning issue. The technician arrived quickly, had the necessary part, and fixed it on the spot. I was very pleased with how efficiently they resolved my problem, especially during the hot Florida weather.

2 weeks ago

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Ernesto

I had mixed experiences with the service. Initially, the response was quick, but there was a significant delay for a garage door issue. After a long wait, the technician finally replaced the opener. However, a recent request went smoothly with prompt feedback and efficient service. Overall, the responsiveness varies.

2 weeks ago

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Patricia

I had a great experience with the service! They promptly addressed my microwave issue, fixing it quickly and efficiently. I also had a breaker replaced, and the technicians did exactly what they promised. Overall, I was very satisfied with their responsiveness and expertise!

2 weeks ago

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Verified Customer

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Judy

I've been very satisfied with the service. Whenever I call, I don't have to wait long, and the response is excellent. Recently, I used the warranty on my washer due to a leak, and the technician not only fixed it but also educated me on how to prevent future issues. Overall, a great experience!

2 weeks ago

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Verified Customer

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Mary

I had a great experience with the service. The technician was very efficient and professional while checking my dryer, which wasn't heating. He ensured everything was in order and assured me that I could call for free follow-up service if needed. Highly recommend!

2 weeks ago

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Frank

I had a mixed experience. I didn’t have a clear reason for my initial inquiry, but after some time, they addressed my issue. I recently used their service again, and they are providing me with a new appliance. I'm just waiting for the check now. Overall, the support has been helpful.

2 weeks ago

Choice Home Warranty Reviews