Choice Home Warranty Reviews
9.4
Overall Score
Verified Customer
Review Source
George
I have had great experiences with this service. Every time I call, they quickly find someone and set up appointments without any issues. They handle everything efficiently, from setting up to fixing the problem. I have used their service multiple times, and it has always been consistent. They take care of any extra costs and ensure the job is done well. I have never had any problems and that's why I keep renewing my subscription.
2 years ago
Verified Customer
Review Source
Scott
I had a positive experience with this service. They were quick to respond and had a different policy for parent plans, which was convenient. The flexibility and communication were great, especially in scheduling appointments. They were prompt in sending out contractors, unlike other places. The video recording feature for issues was helpful. Overall, the service was efficient and accommodating to my needs.
2 years ago
Verified Customer
Review Source
Barbara
I had a great experience with the service provider for my washing machine repair. They were prompt, efficient, and the process was seamless. I made a claim online late at night and by the next morning, they were already in touch. The repair was done smoothly and on time, with a part needing to be ordered, but the overall experience was hassle-free. Highly recommend their services.
2 years ago
Verified Customer
Review Source
Patricia
I recently had a great experience with Choice Home Warranty. The technician arrived a day earlier than expected, which was a pleasant surprise. He was professional, cordial, and did an excellent job fixing a leak near my dryer hookup. I only noticed the leak when getting a new washer and dryer installed. Choice took care of the issue promptly, allowing me to proceed with the installation. Overall, I was very satisfied with the service provided by Choice Home Warranty.
2 years ago
Verified Customer
Review Source
Anonymous
I recently had an issue with my toilet and had to call a plumber for help. The representative on the phone was a bit confused at first, but once we got that sorted out, the plumber arrived promptly. He quickly fixed the problem, and I was impressed with his professionalism and efficiency. Overall, it was a positive experience, and I would definitely recommend their services.
2 years ago
Verified Customer
Review Source
Louise
Great system for contact, oversight of my problems by a single individual and she's really on top of her game, plus she has excellent back-up. Things are just "supposed to" happen - they do! Then there's follow-up later to make sure all service/repairs have solved the problem. I've had another "top-rated" home warranty. Choice Home Warranty is way out in front in every way!
2 years ago
Verified Customer
Review Source
chenrichs05@hotmail.com
2 years ago
Verified Customer
Review Source
Angela Cabiya
I had 3 problems in my home. My stove top burners quit working, my shower head was spraying the ceiling due to clogging I. The rain head and the previous owners left us with clogged bath tubs, sinks and a toilet that would keep running and not fill the tank. I’m pleased to say all of our problems have been taken care of. They were always on time, knowledgeable and professional. They worked around my schedule which I was so thankful for!
2 years ago
Verified Customer
Review Source
Cheryl
I had a problem with my stackable washer and dryer. The first time I called on it I bd was having water coming out the door. Only one man came out knowing that it was a 2 man job, he removed the part that you put softener or bleach in so every time I did laundry I had to dump the water that filled up in the drawer.
I dealt with that for 6 months and called back, 2 men came cleaned out the drawer put the part back in and out worked fine. It wasn’t about water pressure like the first guy said ! It was fixed with the 2guys that came last! I’m very happy
2 years ago
Verified Customer
Review Source
Justine
The communication between Florida Pro Services and me was very slow. Finally, once it was approved it went quickly and the technician (John) from Florida Pro Services was great. But, I was out of air conditioning for 10 days at 99 and 100 degree weather and I am 86 years old with a heart condition and being without air was brutal. I feel there should have been better communication with me. On day 11 John came back and got my air conditioning system going and all is well!!
2 years ago
Verified Customer
Review Source
Brian
I’m new to Choice, I’ve only used them once for a cooktop. Everyone was nice,. The only complaint I would have is the longevity from the time you call for something broke until somebody actually shows up. I can see where this will be extremely problematic in the summer if your air-conditioning broke.
So far so good. I have several houses. I’m giving this one year. If it works, I will get the warranty on all of them.
2 years ago
Verified Customer
Review Source
Beverly
"They were very quick to respond. Repair man they sent was very knowledgeable and friendly. He arrived on time with new hot water heater and went to town to get the parts that he didn't have with him. He explained what had happened with old heater and what we could expect with the new one. He was very neat and cleaned everything up before he left.
2 years ago
Verified Customer
Review Source
Ronald
Choice Home Warranty provided quick responses for my problems. Sometimes a week is too long to wait for a repair. I would like the assigned repair company to call and let me know that they have the repair order and see if they are able to get to me sooner.
This last problem, the repair facility never did call. Another company was assigned but this was another week. The 2nd repair facility couldn't find a clean out and poured a chemical in the drain to open it. he said that should do it but to wait a few hours for it to work and left. The drain did drain better but does fill up after a few minutes. Maybe he should have called back and verify that the problem was solved but did not. He was very polite and had a professional appearance. I would rate him with an 8 out of 10.
I guess I will buy a commercial grade drain cleaner and see if that works. I may need to locate where the drain clean out is. this may require me to hire a plumber ti do that??
2 years ago
Verified Customer
Review Source
Alexander
I have filed two separate claims in the last few months. Both times they were addressed by Choice Warranty on the same day and a repair person was out within the week. The repair companies were both professional and informative and solved my problems immediately. I have had great experiences with this company and will continue to renew their service.
2 years ago
Verified Customer
Review Source
Ernesto
Mark and Kaylon, the two guys that came to service my water heater did a very good job. They were on time, checked everything out, found the problem, even checked with their manager to verify their findings. They fixed the problem and checked to make sure everything was working right, cleaned up and left. These young men were the best servicemen that have ever come to fix something at my home. I paid for 7 years and am several years into the contract and the contractors have been below scale until now. I finally got something fixed.
2 years ago
Verified Customer
Review Source
Sylvia
I've only had Choice Home Warranty about 2 months. In that short time, both my refrigerator (icemaker) and stovetop were in need of repair after an energy surge. Not sure it caused the icemaker problem, but definitely did the stove. They sent repairmen out in a very timely manner (Frigidaire) and as soon as parts were obtained, it was fixed. It's terrible to be out of ice in Florida with the type temperatures we're having now, so was very happy to get my ice back.
2 years ago
Verified Customer
Review Source
Wanda Banks
Easy to file, document & work thru a claim. I can update my claim whenever I want and get a response back from the claims team in a reasonable amount of time. Their repairmen can service a long list of appliances, but we had one that was not on the list. They were easy to work with and understanding about us getting our own technician out to access our problem. The 4th claim we filed was on our dryer. Even though the dryer was out of warranty, the manufacturer replaced the dryer free of charge so no need for Choice Warranty to pay out. But they did walk thru the process with me.
2 years ago Edited August 9, 2024
Verified Customer
Review Source
Erlinda
At first I thought my last claim was being ignored. But when they finally authorized the AC repair, it went really quick and my son was very satisfied with the work that the technician Jacob did .
Yes, my warranty will expire in August and I do want to renew the service. i do hope you can give me a better deal .
Please let me know what I need to do to renew. Thank you.
Erlinda
2 years ago
Verified Customer
Review Source
Joanne Wang
I always receive a response from Choice within 24 hours after submitting a claim. For small projects, this is definitely a relief. The vendors are generally busy but good, except Sears Home Services (very unreliable and a lot of employees seem not happy). I hope Choice will have more small business vendors, those are generally professional and thorough.
2 years ago
Verified Customer
Review Source
Thomas O
I had another company offer an inexpensive a/c service to my unit then told me me unit had pressure problems and refused to work with Choice. I cancelled the appointment with that company and called choice to send out their a/c representative for a second opinion. They came out and said my unit was fine and cleaned and checked my unit. The Choice warranty saved me from being ripped off for unneeded repairs
2 years ago
Verified Customer
Review Source
Latonya
I have been with CHW for a number of years and had np problems until this year. I usually rate 5, but because I had trouble with one of the contractors sent to my home. This person was obviously unskilled and had compassion for his job. He did nothing but looked inside my clean dishwasher, closed the door and said go to home depot and get some dishwasher Cleaner. (What) ???? I have dishwasher Cleaner. I gave it to him, he opened it and (sprayed ) it in my dishwasher, turned it on. Got paid and left. Water started to flow from under the dishwasher. I am upset. It took several days to reach him. Once I reached him.....he arrogantly said "I'm not coming back" call CHW. That got it with me.....CHW sent another contractor, out to find the initial problem. The first contractor really did not know what he was doing. Flooded my dishwasher with suds which caused the water to Sud from under the dishwasher. Other than that CHW has always received a 5 rating for years.
2 years ago
Verified Customer
Review Source
jimmy james sr
I am truly satisfied with my decision to choose Choice for as my Home warranty provider. My refrigerator went bad, unable to be repaired, Choice provided the replacement funds that help me to purchase a new refrigerator. The funds was surprisingly more than sufficient, providing the age of my old refrigerator. Thank you Choice the coverage in my warranty policy. I have tried other home warranty companies, but my plans is stay with Choice warranty.
2 years ago
Verified Customer
Review Source
Thomas
I have had Choice HW for over 10 years and I cannot find anything to complain about. Over my 10+ years I have had my Microwave replaced, my Dishwasher replaced, had to have drain lines unplugged, and all done by reputable technicians selected by Choice. Anytime I have called with a problem or just questions about my warranty I’m treated like a friend and not a customer. I just renewed my warranty for another 5 years and it’s because I have truly come to trust Choice.
2 years ago Edited July 17, 2025
Verified Customer
Review Source
Sharon L. McKee
For the most part it was a great experience. My only complaint was the amount of time it took to find a reputable technician to do the job. In fairness that could be just where we live. Really could not have been better! Have told my friends and family about Choice Home Warranty and how it is great to have the home warranty. Some of my friends have had home warranties and when they had a break down they would not pay. So that is why I have been telling them about Choice Home Warranty and that you stand behind your contract with the customer!
2 years ago
Verified Customer
Review Source
Cindy Li
Great Technician resolved the problem right away for the leaking kitchen faucet. The plumbing service needs to hire more plumbers since there was more than 48 hours lead time. For the two wet spots around the shower, the technician checked them and instructed to wait and see if the spots expanding or not since his touched the spot and did not feel wet.
2 years ago
Verified Customer
Review Source
Irwin
CHW has been very helpful and very prompt in providing services that I needed in my home - thesse were serious plumbing problems, and CHW dispatched a plumber from Concept Renaissance Services, LLC. The plumber (Miguel A - was excellent and did a terrific job repairing all of the problems.
In the future, I intend to rely on CRS and Miguel for any futhre plumbing needs.
2 years ago
Verified Customer
Review Source
Donald
I really like the service. I had a service before and they were such a disappointment. When we switched to Choice and used them I was really happy with the whole process. It's easy to file a claim and the vendors they use have been out standing. When my daughter bought her house I recommend Choice to her and she has it now. I have recommended Choice to all my family and friends. I give them the highest rating possible.
2 years ago
Verified Customer
Review Source
Shannon
They've just been helpful every time that I've called they've gotten a person out as soon as they could. And then if they couldn't fix it right away, they were able to get it replaced. There's only one bad thing, though. My microwave stopped heating, and they couldn't fix it. So they replaced it, but they only replaced it for the amount of how much the wholesale cost was. And then I had to pay to get it installed. That was very frustrating.
2 years ago
Verified Customer
Review Source
Nancye
I put in a claim online. Then it was just a matter of hours before I saw the email that would show us when there would be technicians that would be out. And then he would be coming out of time and everything. And he showed up on time, the guy that came was very knowledgeable, he's very polite and help me a lot with the garbage disposal. So he taught me a lot about that, and they had to replace the garbage proposal. He was in and out and just a matter of no time and that was it. I mean, I pay your little part that you have to pay. It was a very easy process.
2 years ago
Verified Customer
Review Source
Michael
I used it when the heating was not working properly, and I was able to call on a Friday. However, service was not going to be available until Tuesday under normal circumstances. I was able to contact the repair person and move it to that Friday, but I had to pay an extra hundred dollars. The service guy was excellent. He was very knowledgeable, and we were up and running within 2 to 3 hours from his arrival.
2 years ago
Verified Customer
Review Source
Dominic
Just not too long ago, I had to use it for an electrical outlet. It had burned out so they came out and repaired it, and did an excellent job. In and out in a short amount of time. Whenever I've had to have something repaired, if they couldn't repair it, they did replace it. A couple of years ago, my ceiling fan went out and they couldn't fix it, so they replaced it with a new one. And it's working fine today.
2 years ago
Verified Customer
Review Source
Grace
An appliance needed a repair, and they had to replace it. Instead of replacing it, they gave me a credit at Lowe's store for $338, which was very disappointing because the refrigerator cost much more than that. And they forced me to shop at Lowe's which I usually don't do. I usually shop at Home Depot. I tried to change it to just a debit card and they refused. But what disturbed me more than anything is that when you click on the computer and you say you want a refund, it doesn't tell you that you're going to get a refund from Lowe's. It just tells you to click in and you'll get your refund, which I thought was false advertising, advertisement.
2 years ago
Verified Customer
Review Source
Zia
The water heater just stopped functioning and I called them, and then, within 24 hours, they dispatched the technician. They approved it within another 48 hours, and I'm just waiting for the technician to come and replace it. I've been with them for so many years and we have no problem. Always when we call they take care of those claim submissions, and they do their best and they send the technician to take care of the problems we have. And we really appreciate their courtesy and their service.
2 years ago
Verified Customer
Review Source
Shirley
It was with my heating and cooling units, and they came out at least 3 times and got it fixed. One of the last times when they brought back a part, they had to bring and they didn't ask. I asked if I needed to pay him that copay that time and they said no, because it was part of the second time. So I was very pleased. They fixed it anyway, it works much better.
2 years ago
Verified Customer
Review Source
Anonymous
I wasn't able to get a person I had when I called on Saturday, I had to talk to an automated system. And when I tried to tell them how cold it was here, and I needed the heat fixed there was no person that could understand that. So they didn't schedule the person to come out until Tuesday. And it was really cold and I had no heat. So I called the company they suggested and that company was able to change it to Monday, but because Choice didn't say it was an emergency, they couldn't come out Saturday or Sunday, but luckily I had electricity, so I was able to use a space heater. The company they recommended was very good and he came out when he said he was going to.
2 years ago
Verified Customer
Review Source
Rachel
I recently needed to use my warranty because my washing machine broke. They had someone come out and the person said they couldn't fix it. So they were given the funding for a new one. And it's not sufficient to buy a new one. They say it's based on the model and year and all this other kind of stuff. But ironically enough, I had another washing machine at another house that's insured and it had a newer washing machine that had all the bells and whistles. But apparently, the size was smaller. And they gave me the same exact amount, which again, isn't enough to buy a new washing machine and dryer from the store. And then I'm waiting 30 to 60 days to get the funding.
2 years ago
Verified Customer
Review Source
Chandra
There were 2 times I called people, so they were very appreciative and kind and then explained the problem I had and fixed it. I used my warranty for my microwave oven because it was not working, and they replaced it. The second time, my garage door opener was not opening the door. So they came in because of the cold and other things. They tweaked it, and it started working.
2 years ago
Verified Customer
Review Source
Patti
We had a lot of issues with our water heater in our apartment, and it took a while for a service person to get out there. I guess there's not many in our area. And so for a while, we went without heat and we went without hot water for like a week or 2, completely unacceptable. And we had 2 or 3 different plumbers tell us we needed our water heater replaced but Choice Home Warranty kept saying no. When finally they did say yes to one of the service people, they charged this extra $420 to replace our water heater on top of the $65 of the service call which I thought was absolutely ridiculous. There was another home warranty I had in the past where when we had to replace our water heater, it only cost the service call and not the rest of that money.
2 years ago
Verified Customer
Review Source
Jimmy
Anytime I've had any problems or anything with the service company not coming out Choice Home Warranty always made sure that everything was corrected. I've had 3 or 4 times I had to use it without any problems. Someone would always come out and fix whatever it is with no problems. The only problem that I have ever had was really my fault because I didn't know that I had a lifetime warranty on my faucet. And so, they made sure that I had the right numbers and all that stuff to call Molar to get the product for them to come out and install.
2 years ago
Verified Customer
Review Source
Pat
I've had several things that I needed help with, and they were fine. I had no problem with getting help. The most recent time was when I had a nest on my furnace control in my air conditioner. I couldn't get it to work. I called and it was only 2 days and the gentleman came in and fixed it probably in half an hour. So I was very pleased. The time before that, they replaced a microwave, and that was fine. I have no complaints.
2 years ago
Verified Customer
Review Source
Sunny Peoria, AZ
We purchased Choice Home Warranty package since 2020. Our hone is about 10 years old and last year we had to replace all our appliances. Started with TV, Washer&Dryer, two of the refrigerator.,. And last thing was gas oven. Choice home warranty tried to fix it and they couldn't and they send me Lowes e-gift card to help us purchase new oven. So far we are glad we have warranty with peace of mind.
2 years ago
Verified Customer
Review Source
Filomena Houston, TX
Love Choice Warranty. I highly recommend them . They are The Best. Have The Best techinician and Best customer service. Very caring and give you the peace of mind to resolve any issues you are having as soon as possible.
So Happy to have them .
They are Top of the cream. The Best🙏😍♥️🌹
Highly recommend them .
Extremely Happy .
ThankYou 🙏😍♥️🌹
2 years ago
Verified Customer
Review Source
David Yucca Valley, CA
I like choice home warrantee, but the company they sent out to fix my refrigerator was not as good. Don’t get me wrong Roman was great but it’s impossible to get a hold of them if you have a problem. They have NO phone number! And we had a problem with the delivery of the part they ordered. It came the same day they were to do the repair. Roman came the next day and replaced the part, but now the lights on the buttons don’t work right. He said I’ve have to call in another work order which means I have to pay another deductible. That’s the only thing I’m not happy about!
2 years ago
Verified Customer
Review Source
Sherald Greenville, SC
We have always had excellent service with Choice Home Warranty in the upstate. They have good local repair people who are prompt, know what they are doing, and get the problem fixed as fast as could ever be expected. This call was serviced by Alexander Heating and Air and had our heat back running in no time at all. I like the fact that they use small locally owned companies for the work.
I am a Real Estate Agent and I always recommend Choice to my clients!
2 years ago
Verified Customer
Review Source
Carl London, KY
It is well worth it because you don't have to worry about how you are coming up with $800.-1000. I do believe that it's a little high for us Seniors on SS. We still have to come up with the $75.00 service fee when the service man shows up. I do like the service people they are very friendly and professional.
It a comfort knowing they have our backs.
Their monthly payment is a little high for people on Social security.
2 years ago Edited January 17, 2024
Verified Customer
Review Source
Victor
I have only had to use my warranty one time and there was a miscommunication between the service tech and Choice. But as soon as I was able to reach someone in authority, they cleared it right up and it was manageable and easy. I didn't have to go through a bunch to pay for it or anything like that. And I like having the extended renewal option. It really helped out in just paying it upfront without having to pay an annual fee.
2 years ago
Verified Customer
Review Source
Maryann
I think it's very useful. And as soon as we tell them about the problem, they start looking for folks that can fix whatever the problem is, like the stove that got fixed within 3 days or so for the tenant. Also, I had a dishwasher problem. And so the guy came maybe 3 working days later, which was yesterday, and he was wonderful. He said he's going to order a part and put it in. So I'm waiting for when that will happen.
2 years ago
Verified Customer
Review Source
Rusty Zanaty Biloxi, MS
The CHOICE Website is straightforward and easy to navigate to order repairs needed for the Dryer. The Authorized Repair Person who came to diagnose the problem was very well prepared and knowledgeable about the problem Dryer.
A few days later the parts were delivered to my house and another Authorized Repair person came and completed the repair.
Everyone I delt with were very kind and polite.
Thank You.
2 years ago
Verified Customer
Review Source
Peter North Hollywood, CA
The surprise and unannounced follow-up visit by Cornerston Construction tech was at 8:00 am on Friday, January 5. Ordinarily, we would have expected an email or call by your contractor or its technician. The tech installed the new bathroom faucet that I had purchased for about $300. The tech did not install the pop out drain that came with the faucet on our pedestal sink claiming that it takes too much time to install. Having been without an operable sink, I agreed. The tech did not have the correrct 1/2"compression to 1/2" threaded faucet supply line. As such, he asked me to order and install it myself befor we can have an operable faucet in our bathroom. The item is not carried by Home Depot or Lowes. As such, I have ordered online two supply lines that are due in four days.
Needless to say, our first experience with Choice was snot too pleasant.
When can I expect receiving the refund of $70 for the faucet and supply line that have cost me about $350. No one can buy a batroom faucet for $70. We live in a house that has faucets each over $550.00.
Overall, we were pleased with the technical knowledge of the technician Ronaldo who was sent by Cornerstone Construction.
2 years ago
Verified Customer
Review Source
Liana Harris
I signed up with CHW earlier in 2023 (I think around summer). I filed my first claim in December of 2023. My ejector pump went out and the upstairs tub was filling up with water. I filed the claim on 12/22 and on 12/26 both issues were fixed with only paying the service fee charge of $75! They have my respect as I had a HORRIBLE experience with Home Warranty of America. I highly recommend them.
2 years ago
