Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Cindy Connors Winter Springs, FL

I have paid for my policy for almost 2 years or more. I went with Chioce because you covered Hot Tubs. First, the first company never showed up for the appointment and stated they had let the Choice know many times they don't service hot tubs. The second company came out once, but never returned calls and never came out. The third and latest, Gimenez Pool Services, came out and said they can't work on it until it is determined if the issue is in the breaker or the spa. I contacted an electrician to check that and he did a full diagnostic on the spa. He told Gimenez what was needed, but I still had to pay Gimenez the $85 when someone else (that I also had to pay) did the diagnostic. And now you're telling me the thing isn't covered!?!? What the heck!! I will be canceling my contract pronto.

7 months ago

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Charles Beavers Los Angeles, CA

When I called with my issue I was denied the first time. I read my contract and it stated the item in question was covered. So this delayed my repair. Need more qualified people that know what they are doing.

7 months ago

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Ray Milne

To date CHW has been pretty great and a true “peace of mind”… have submitted two claims so far. First claim was handled quickly and thoroughly, the second is on going…

8 months ago Edited March 20, 2024

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Rimshot Stevenson Tampa, FL

Choice is usually quick with a response and service. Only problem we have had,sometimes,that the vendor comes open and wants to fix issues that are not covered and end up charging us more than the Choice service charge.

8 months ago

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Bryan Tomball, TX

Customer Service is terrible. Took 4 months to fix my refrigerator. Replaced a water heater at full price when I could have had it done sooner by contacting a local service and having them do the work. Your Company has gone from good to terrible. No willingness to help the Customer. I would not recommend to anyone and will not renew my contract. On top of that, if you talk to Customer Service, you get the run around when trying to talk to a Manager, there is no one available and on top of that no return calls, no follow up. The only thing you guys care about is signing up a Customer for a new contact and then you do nothing to honor your contract. Worst program ever. I know I won’t hear from anyone, but whoever manages your Sales and Customer Service should get involved and rebuild your reputation or be fired!!!

8 months ago

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SIS San Ramon, CA

1.The service was slow (take some time to find the right contractor) and we forced to pay twice we were supposed to pay due to that. 2.They are only responsible for the builder's grade parts. Therefore you will see your systems are downgrading. 3.Their response system automatically and by default passes the job and the follow up to your side as far as it can. 4.You need to follow up yourself, otherwise not enough care is offered. BYW, I experienced that in some occasions they respond by phone promptly, which was a good sign but not enough. One must expect that CHW resolve the problem with slowness and to the minimum.

8 months ago

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Robert Sparks, NV

The company is pathetic. I've been denied a couple claims already. The latest is a simple straightforward request to repair a ceiling fan/wiring issue (the unit just stopped working) I asked for about mid-December. They asked us, MANY times, to replace the remote; the electrician and I told them over and over the remote was working. When they finally were convinced, they then denied the claim for another stupid reason that didn't make sense. This is weeks into the process, now. I appealed and the officer okayed payment for about 1/3 of the estimated cost. HOWEVER, the electrician won't move forward with my job UNTIL he's paid by Choice got at least 2 other jobs he's had with them, completed since early January! THEY just wont pay him. They told him about 1 1/2 weeks ago he'd be "paid by Friday". That was over a week ago and nothing. In the meantime, my project isn't done. He and I have both contacted them MULTIPLE times. Everyone blames the Vendor Group who handles payment, and it's nearly impossible to talk to a live person there. The appeals officer has been nice BUT he still hasn't move anything forward. Disgusting. I will NEVER, EVER recommend this company. DON'T PURCHASE A HOME WARRANTY FROM CHOICE!

8 months ago

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Anonymous

The customer service is just not good. They just give me the same line over and over again. I asked to speak to a supervisor several times, and they promised, but it never happened. I had no hot water and it took just about a week to get it resolved. I had to be the middleman between Choice and the plumber. They were saying one thing, the plumber saying another thing, this is just a nightmare. The overall process is just awful.

8 months ago

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David

We've had to use it twice. Nothing actually gets fixed the same day Everything has to be pre-approved and the service guys are sitting out in the truck for 20 minutes waiting and they finally just text me and say it's going to be a few hours at the least, then they come back a week later, so nothing gets done that day. With Choice, everything has to be preauthorized, apparently.

8 months ago

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Hasina

People always return my calls and they always come out to me right away. It's been good. The prices have gone up initially from when I got involved a few years back, but I guess that's to be expected.

8 months ago

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Cliff

My automatic light on my range quit working. And the man was here the next day and fixed it right away, had no problems whatsoever. I'm very well satisfied.

8 months ago

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Mary

I've had pretty good luck with them. I had to use it for my refrigerator and I'm waiting for a gift card so I can purchase a new one. I wish they'd be a little faster with the gift cards before my refrigerator goes out.

8 months ago

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Bill

We had a burner on our gas stove stop working. And they had to replace the ignitor system. That's the only experience I've had with them so far. It's been very positive.

8 months ago

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Ron Palm City, FL

Choice' subcontractor has sent inexperienced techs on multiple occasions who unreasonably delayed completion of repairs. Additionally it is almost impossible to reach them and talk to a live person.

8 months ago

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Judith Foresthill, CA

Definitely worth the money. Excellent customer service. Went over and beyond to find a business that would come to our mountain home to service heater.

8 months ago

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Rita Davenport, FL

The service professional was very nice He said the dishwasher did need new spray devices on upper rack and under the lower rack. When will these be delivered and replaced? I declined the replacement of the door on the dryer. Now the refrigerator icemaker is leaking and I need repairs on that.

8 months ago

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Sunil

I used the warranty, and it took so long for the plumbing situation that I had been waiting on Choice to get the work done. My bathroom was not available for almost 2 1/2 weeks, they could be better.

8 months ago

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Alta

They were prompt in setting up the claim and getting somebody out to take care of everything I needed. The person that they sent out was really helpful and did a good job.

8 months ago

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Stanley Concord, CA

My light fixture is still not fixed. Electrician first showed up on January 22 and diagnosed the problem as a bad transformer. Choice approved the repair and electrician ordered the part and returned January 30 to replace the transformer but it was the wrong size. Electrician reordered the correct size and returned on February 6 to install the new part. The new transformer did not fix the problem and the electrician determined the problem was the light socket which requires replacement of the entire light fixture. Electrician said he needed to obtain approval from Choice to replace the light fixture. Contacted the Electrician on February 14 for an update and was told he was still awaiting approval from Choice.

8 months ago

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B Brems Philadelphia, PA

I would think twice about this company. When I had service on my clothes washer, it was totalled and had to be replaced. They conveniently thought I had a top load washer so they could give me 200 dollars less. When I called them, they adjusted it. In the case where the appliance needs to be replaced, they give you an e-card from Lowe's, so your are forced to buy from Lowe's and you will not get the e-card for at least 25 days. For appliances, it's best to get the extended warranty because their plan sucks when it comes to replacement.

8 months ago

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mike doyle

Thomas was great. He worked hard and gave good advice. The problem has not been corrected but it wasnt his fault. The solar company is resposably for the problem not him

8 months ago

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Philip San Diego, CA

I am new to Choice HW after being frustrated with American Home Shield. Unfortunately, my experience is worse. I called about my oven and a technician came a a couple of days later on January 29th and said it needed a new igniter. However, the appointment for fixing the oven was set at February 9th, almost two weeks later. After a long wait, Zach's Appliance Repair in Oceanside was supposed to come between 11 and 3 PM. I tried to get an earlier appointment but was met with no call backs and full email boxes. On the day of the appointment, no one showed all day long. Attempts to let Zach's know by phone, text and email were in vain. Now two more working days later (February 13) no one has yet called to explain their absence or set up a new appointment. To boot, I had to pay $85 for the upcoming service in advance but nothing has been done. I truly do not understand why the service is so awful. I don't know if this complaint will be quickly heard by CHoice, so I plan on calling them tomorrow.

8 months ago

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Rosaliy Las Vegas, NV

my issue has not exactly been resolved. Your electrician did some work on the breaker box swapping some wires around but I still have flickering lights and fluctuations affect tv and appliances as well.

8 months ago

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Richard St Louis, MO

The replacement cost offered for oven that had obsolete parts was first $89, then $800, then $1080. I was told that was thee best I could get and I could not talk to anyone higher up., so I accepted that payment. The exact replacement for my oven at Lowe’s on sale is $2400 from $4400., so I am out almost $1300. When I called to cancel, I got a new person; supervisor, who could no longer add to my payment because I accepted the $1080.

8 months ago

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Stephen Poughkeepsie, NY

I have been a customer since 2018. I find it is hit or miss depending on the situation. There have been times I was asked to find a company to service the issue since they were having difficulties in my area. This had happened more than once and negates one of the reasons why I went with a home warranty company.

8 months ago

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Diana G.

Every aspect of their business strategy is to avoid or minimize paying customers at all phases of the claim process.

2 weeks ago

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Victor

If I have to pay a deductible every time I need your service just to say that you will not cover it, I rather cancel

2 weeks ago

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Peggy

have not been able to print a copy of my policy

2 weeks ago

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Dianna Edvalson

Terrible always wanted more money for things that they say are not covered Big hassle. Save your money.

2 weeks ago

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Diva Olivares

Quite disappointed in the service provided to what was promised at the time of signing up for the warranty service.

3 weeks ago

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DHEERAJ BHARGAVA

Fast service. Not covering certain items like ejector pump.

3 weeks ago

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clark fidler

Was not happy with settlement of my claim but Rubens helped me out today.

3 weeks ago

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Daniella

Being new to the organization and service, I was impressed with how I was handled overall and with all the various offers that were offered. Their customer support team was prompt and dependable, taking care of me right away.

4 months ago

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Cheryl

I like how friendly the tech was and knew what he had to do to fix the problem. He was a breathe of fresh air. Most the time when a service tech comes out, they are grumpy and act like they don't want to be here. This tech answered all my questions to help me understand what he was doing to fix the problem.

4 months ago

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Amber Martin

I love that l made the right choice with this warranty company. l had a technician come out and knew what to do and went above and beyond the call of duty. My dryer is working perfectly and my dishwater works perfectly but needs a small part.

5 months ago

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Anthony Colόn Jr.

Choice Home Warranty sent a service contractor to repair my Dryer and the gentlemen was very knowledgeable and did a excellent job in repairing our dryer. I have had other warranty companies but we made a good decision switching to Choice. They don't just send anyone they send professionals. Thank you Choice

5 months ago

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L

I'm not really happy with them. I've had a washer repair scheduled. They came out December on the 20th. He ordered parts, they came about 3 days later. He's scheduled to come back on the 27th. I waited all day that day and the next day and he never showed, and I never heard anything. I called Choice, they said it shows my account I canceled my call, for the service. I said I didn't call anybody to cancel. Why didn't he come? They said 'Well, it's showing cancelled on our end.' And I said, you better look again. So he said, we'll get someone to call you. And I had to call them a second time. And then, of course, there's no telephone number. I tried to do a chat with them. Choice wanted me to fill out my name, number, the washer, the complaint, and pay $65 more. I already paid for it and all this stuff and I just got out of it. So this has not been a good experience at all.

8 months ago

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Richard

I seem to call off hours when it's less busy for me. And sometimes there's some language issues. Sometimes there's issues where things don't make sense on what they're telling me. I had an issue with the ceiling fan, and I had an issue with light fixtures. And I was told that, even though they're both electrical, they are not considered electrical, one is considered electrical, and one is considered mechanical. And even though the same person comes out to fix them since there are two different issues, electrical, and mechanical, that I am responsible for two co-payments. So that made no sense to me. The gentleman I spoke to couldn't explain why this is the way it is. The people they send out seem to be knowledgeable, they seem to know what they're doing. Those have been all positive experiences with the people that have come out. It's more just the people on the phone.

8 months ago

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Michael

I had my first time using it in December on my refrigerator. They ordered the part on December 12th, and I believe it was supposed to be installed on December 29th. I do not have the part yet, and it's January 4th. No one can tell me when it's going to be received to fix my ice maker and my refrigerator. I keep trying to call them to see when they're gonna get my parts in, and it's hard to get to them, and they keep telling me to call someone else.

8 months ago

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Michael Hopewell Junction, NY

I like the fact that choice home warranty worked with me to get a reasonable price for me to get a new washing machine. it is a smaller unit than the one that I had , but, I am grateful.

8 months ago

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George VA

I liked the work done by the Sears representatives, except for the fact they took two weeks to get the part delivered. However, their work was effective and timely once the part was delivered. On the other hand, the NIL technicians did an excellent job replacing my hot water heater. However, the fee I had to agree to pay was exorbitant and covered parts they did not have to install. This smacks of robbery and I was extremely dissatisfied with it. A fee of $250 would have been high but reasonable. The $590 I had to agree to pay was totally ridiculous.

8 months ago

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Agnes Vozari-Kimmons Houston, TX

We had 3 claims that were all approved and saved us a lot of money. All service providers communicated well on arrival time and completed all 3 jobs well. All were polite and professional!

8 months ago

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carla kurth

The last project that I asked for help with you couldn’t find anyone to help us. So I filed a claim and I ended up paying for the parts and then I had to find a contract person to fix the April air. Basically it was just a wire not connected. Before that I had a stove that needed a motherboard which kept being back ordered. I bought a new stove then the part came. Got no help in sending it back. I called all the numbers. To get the correct address. At my expense again I sent it to the last address the part came from. So I do hope that this is not the norm.

8 months ago

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Robert Stephens Longview, TX

Liked the rapid response to my problem, and the contractor that Choice selected to address my refrigerator problem. Didn’t like being unable to submit my claim online. Also, found it very difficult to understand claims representative due to English language difficulties.

8 months ago

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David Rock Hill, SC

The times I have had to use Choice Warranty I have been very pleased. The workers came and took care of the problem in a timely and professional manner. I am very pleased with Chooce Warranty.

8 months ago

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Lynda Aurora, IL

I liked the fact that my claim was handled quickly and smoothly. While I have had Choice Home Warranty for quite a few years, this is only the second or third time I have used it. Well worth it.

9 months ago

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Margaret

It's always at the end of the year that we need to use the warranty. One was plumbing, plumbing seems to be an issue. And the second was the dishwasher, but that was fixed with other problems. They did a good job there.

9 months ago

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Alexis

My hot water tank went out and they got someone in. He's supposed to be coming today, actually, my claim is not fully completed. So as far as I know, everything is going good.

9 months ago

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Lynn

They responded very quickly and sent out a repairman. The repairman was very polite and took care of our problems immediately. I would recommend them to someone else who is looking for a home warranty.

9 months ago

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Steven

They're very responsive. They're very nice. But we're still waiting on the parts - it's been 2 weeks. It is a holiday, so it might not be their fault, but I sure would like to get that work done.

9 months ago

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