Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Debbie Palos Heights, IL

Choice usually gets someone to call me back within 48 hours. Even when my stove went out when I was trying to make cookies for Christmas. Even with the holiday, they were able to get someone to come within 5 days. Unfortunately I did have to use Choice maybe 6 times, and all 6 times I never had a problem.

1 year ago

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Verified Customer

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Anonymous Portland, OR

I believe it was last year, or the year before, we had a power surge and it fried my furnace and Choice referred me to a company here in town and he was able to come out that day actually to give me an estimate and then he came out the next day and replaced the furnace and Choice gave me credit for the furnace. And then this last month my dishwasher died on me, the drain pump had failed and they were not able to find a service person for me, so I had to find my own and I got reimbursed for that.

1 year ago

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Verified Customer

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Tommy Havana, FL

We had problems with out air conditioner, I had called a local provider to come out and fix it because I had 20 something people over here for a baby shower and we needed it fixed right away and Choice wouldn't pay for that because we didn't go through them first even though that was a provider. So I was kind of disappointed in that, but every time we've called ahead of time, they've taken care of it.

1 year ago

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Verified Customer

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Daniel White Plains, MD

One time I had issues with my fan in my bathroom. You guys did arrange for someone to come out. However, that electrician didn't resolve the issue, so you went ahead and sent somebody else out to double check, and it turns out that how it was operating was okay, it just wasn't up to the standard that we wanted it to be and they offered different ideas how to get it to where we wanted to be, so that was that was beneficial.

1 year ago

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Verified Customer

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James Arnold, MO

I've never had an issue. I think I've filed maybe 4 or 5 claims and I've never had an issue. Just recently I needed to get my heater fixed. They were out here within maybe 3 days and they had it rectified and fixed within the same day when they came out here.

1 year ago

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Verified Customer

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Anonymous Richmond Hill, GA

The first several times somehow what I asked for wasn't covered. I've had maybe 2 experiences where something broke that they did cover. They weren't meeting the needs that I had, so I was going to cancel them, but then they changed. They have increased the coverage and stuff so I kept them.

1 year ago

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Verified Customer

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Joe Austin, TX

We were having problems with our dishwasher and the gentleman came out very quickly, discovered what the problem was, ordered the part, and was able to fix it. They've gotten back to us quickly every time we've had a problem.

1 year ago

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Verified Customer

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Peter Kissimmee, FL

I use my warranty for one of my rental homes. They sent the repairman, they thought they fixed it but the problem continued, I called them back, they sent the repairman back the very next day and resolved the issue. They responded relatively quickly and take care of any problems that I have given them.

1 year ago

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Verified Customer

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Anonymous

I have had 3 or 4 claims that ended well. The present one promises to end well with a promised replacement of our clothes washer, but it sure is taking a long time for the promised funds to come to us to make the replacement.

1 year ago Edited April 2, 2024

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Verified Customer

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Pamela Olney, MD

The outcome was good. I had to use them to replace my microwave recently. Also with the refrigerator, I guess electronic parts stopped working and I contacted choice. They sent the tech out and he fixed it. They sent me a check to replace the microwave.

1 year ago

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Verified Customer

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James Lake Panasoffkee, FL

We had a plumbing issue with water backing up in our bathrooms and so I submitted the claim and 2 days later we heard from the repair man and he was scheduled to come on Friday, which was 2 days further along, but the issue got worse. So I called the company and they came that very afternoon. The service was excellent.

1 year ago

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Verified Customer

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Brooke Bumbard Garland, TX

I love Choice Home Warranty! They are so professional, prompt, and service focused. I will definitely be renewing my warranty at the end of my term. As a new pool owner I did not know what to expect on how often you'll need repairs and I'm so happy I've had this warranty to provide me with the security I need.

1 year ago Edited January 10, 2024

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Verified Customer

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ROBERT WRIGHT Roanoke, VA

I HAD MY WASHER GO OUT. SERVICE MAN WAS HERE IN A DAY OR TWO TO INVESTAGATE THE PROBLEM. HAD TO ORDER PARTS WHICH ARRIVED THE NEXT WEEK , AND SERVICE ADVISOR FIX THE PROBLEM . THERE WAS NO MESS TO CLEAN UP. HIGHLY RECCOMEND THEM !O

1 year ago

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Verified Customer

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Jayne E Callahan Laurel, MD

In the past five years, I have had two opportunities to contact Choice Home Warranty for service. They have been responsive and sent a repairman the next day. Therefore, I'm satisfied with their service, and I would recommend the company to anyone who is looking for a Home Warranty company.

1 year ago

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Verified Customer

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LaVerne

I appreciated that the technician was courteous, knowledgeable and prompt. He really checked out every part of the HVAC system and identified the problem in a short time. He very quickly repaired the problem and had the A//C running. No problems since.

1 year ago Edited September 9, 2024

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Verified Customer

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Henry Pittman Olathe, KS

I don't know what to say as we are in the midst of a multiple weeks long repair. Sears promptly sent a repairman out, he diagnosed the problem. A week later another repairman came out under the impression it was the first call (he diagnosed the same problem.)The first diagnosis didn't fix the problem so now we are waiting on the second part to arrive to see if that fixes the problem. When I called Choice (approximately a week later)to get a status report (despite what the answering service says, the website does not show anything other than the initial claim), they said they were sending Sears a message asking them to update us on the status of our repair. That was Monday morning and it's now Tuesday evening and no word from them. I'm not upset that the problem has not been solved because that's just the way appliance repairs go. The lack of communication is disconcerting.

1 year ago Edited January 10, 2024

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Verified Customer

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Art Taylor Beaverdam, VA

As advertised so far. Payment process could be speedier. Plus approval processes for use of policy holder contractor too long and cumbersome, and resulting time is critical in emergency. Call, resister claim. If emergency, get, say plumbing pipe break repaired asap to preclude say flooding or more in wall damage. Submit claim and you review with owner for approval, and contractor if unsatisfied. (Almost bet prices in this area well below most places and quality better.) How do you quickly get approval for emergency like plumbing and HVAC, especially when no het in dead of winter? Call me.

1 year ago

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Verified Customer

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James McLin Tucson, AZ

They usually respond very quickly when you place a claim. Most of their contractors are very good and fix the problem quickly. Every once in a while we will get a contractor that doesn’t show up and Choice quickly replaces them with someone else to do the job. We have been with them for 8 years and are very pleased with their service. Only once it took a contractor over a week to respond. Normally it is the same day or the next.

1 year ago Edited January 10, 2024

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Verified Customer

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Mary Ann

They've always been right there. I just had a dishwasher problem and the guy came out and told me that I needed a certain part. He came out right on time and said the part was wrong. And that I had to reorder because they sent the wrong part, so he was very, very honest with me and I appreciated that. The service is very good.

1 year ago

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Verified Customer

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Manmohan

It's a respectable company and they do their diligence. I am happy with that. During COVID I needed my warranty for something and I could not get it. They kept on telling me that they could not get anybody and I should get somebody and they'll pay me back for it. That was the only time I felt that it was not there, and that was due to the COVID.

1 year ago

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Verified Customer

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Tracie

When I do file a claim, I love the fact that immediately they're assigning somebody to the claim within twenty four hours without me having to call and check and find out what's going on. I only wish that the service charge was lower.

1 year ago

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Verified Customer

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Anonymous

I've used choice on a couple of occasions and I highly recommend them. We had an electrical problem we had breakers that were tripping. It turned out it was defective breakers. Choice home warranty service took care of us. I've always had good service with choice.

1 year ago

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Verified Customer

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Olga Las Vegas, NV

They came right out when I filed a claim. It didn't take them anytime to respond. It was all very easy. Just recently the pool motor gave out and they came right out and took care of it. I was a little iffy when they described the olans to me, but I but I'm happy I did because I've been very happy.

1 year ago

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Verified Customer

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Darrick

They were really helpful, and they sent someone out immediately. When I had two issues, she identified it and said we can just send one plumber out. The plumber was nice, but he came in and I didn't feel like he really fixed the problem. And I said, well did you double check the problem? He said yeah, it's it's fine. He still took my money, even though he only addressed one of the problems. I wouldn't say I have a bad experience, but sometimes its weird.

1 year ago

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Verified Customer

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Kenneth New Orleans, LA

They are just good at what they do. They just do what they say they was gonna do. I just had to use my warranty when my refrigerator went out. It was the day before Thanksgiving and I called them. I knew it wasn't gonna be fixed by Thanksgiving, but it was fixed maybe the next day after Thanksgiving.

1 year ago

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Verified Customer

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Darryl / Susan Gretna, LA

My garage door went out. A guy came out and assessed the damage and left in a couple hours, he was in and out fast, quick. They don't cancel appointments, like when you call and get everything fixed on your house, anything that's needed they jump right on it. They don't sit around, they take care of them. Great customer service.

1 year ago

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Verified Customer

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Anonymous Atlanta, GA

I'm real pleased with Choice home warranty. My air conditioning stopped working and they came out and fixed it. Not too too long ago it was a different unit, the heater was not working. The technician came out, ordered the part, came back and everything was fixed. They've been very responsive and they send out verified technicians.

1 year ago

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Verified Customer

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Anonymous Pinson, AL

It was very simple to contact and put in a claim and then get the technician scheduled and I had no problem. It was very good service. The technician was top notch, was on time, very professional and did not waste time. He got the evaluation and then came up with the fix and got it done and it was a very good experience.

1 year ago

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Verified Customer

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Clifford Oxon Hill, MD

Last time I needed a repair on my range and it had to be the motherboard replaced because the clock and the timer, or the controls are not working. The technician came out and ordered the part, got the part and he came back and installed the part. They were very responsive, timely.

1 year ago

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Verified Customer

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James Suwanee, GA

My garbage disposal had started leaking. I went online and put in a request and that was a Sunday night and the repairman was out on the Monday morning, so it was quite timely. I think it's a well deserved fee and rate for what you get.

1 year ago

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Verified Customer

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Denise Philadelphia, PA

They were very responsive to my call, and the technician kept communicating with me during the day even though they had put extra customers on his plate. Since he communicated with me so frequently, I didn't have to just sit here and wait for that 4 hour window. And when he came, he was very thorough.

1 year ago

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Verified Customer

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Walter Jensen Beach, FL

I had 2 very small issues and they were resolved fairly quickly after putting in a claim. What I didn't like about it, is we had a fairly decent bedroom fan, not the lowest grade, the fan that was offered was billed as the lowest value. If I wanted to get up to the quality that I had installed, I would have had to pay significantly more, so I don't like the fact that they replaced with the lowest quality fan.

1 year ago

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Verified Customer

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Leonid And Inna Warrington, PA

I have problem with my toilets, next 2 days was great. A couple people come to my house, fixed it, and I just pay $65. Second issue was with my refrigerator, and choice home warranty replaced my refrigerator. And third one is my garage opener. Great guy, calm and for a couple hours just fixed issue.

1 year ago

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Verified Customer

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Charles Barsness Prior Lake, MN

Called Choice home warranted, washer wasn't working , had apt. For repair in less than 2 hours, repair man contacted me and asked what machine was doing out, he said most likely pump was problem . He came Monday, pump was problem . He replaced pump and was gone in 45 min. And this was on thanksgiving weekend, thankyou , extremely satisfied

1 year ago

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Verified Customer

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Robert j Wiberg Pahrump, NV

Our warranty just barely became active and our garbage disposal stated leaking. We felt guilty about calling about something so soon. They sent a technician out, he took some pictures came back the next day. Couple hours and it was all replaced.

1 year ago

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Verified Customer

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Frugoli-Pat Sparks, NV

The blower went out on the heating system and the house was growing cold by the day and by the time I got hold of them, they had a contractor out and had the problem fixed in one day with a new motor. They got the problem solved quickly.

1 year ago

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Verified Customer

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Linda T Florence, AZ

They kept in contact with me as far as my appointment schedule. The only thing I was disappointed in is having to wait four days for the vendor to come out and fix the garage door. We live in a very rural community so not a lot of people come out here.

1 year ago

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Verified Customer

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Idell H Blum Green Valley, AZ

Choice Home Warranty customer servicce was courteous and quick to assign a repair company to my claim. The repairman was quick to respond and very knowledgeable. Choic Home Warrantly is an excellent company and I highly recommend them.

1 year ago

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Verified Customer

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Noel Schleifman Jamesburg, NJ

They're very responsive to my issues when I call them. The contractor comes over within a day or two of my call and if the machine can't be repaired the approval process for compensation is completed within the day of the repairman's visit. The only issue I have is that the compensation took 30 days in one instance and 20 in the other. E gifts are issued which can be done much sooner rather than wait to replace the machine which is inconvenient .

1 year ago

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Verified Customer

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KEITH DAVIS Sylmar, CA

Based on my limited experience (one year, one claim) Choice itself seems very professional, but their vendors leave a lot to be desired. It took one month and three vendors to get service on my washing machine. In the end, the determination was made to replace the machine and give me a credit for a new washer. Choice allows itself 30 days to send me a voucher for Lowe's, and believe me, I will be counting the days.

1 year ago

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Verified Customer

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Norbert Redekosky

Great customer service, and prompt response to my needs. The only problem is tat i had to wait for the parts and had to pay for the delivery. According to service rep. , delivery was not refunded , but I don’t think it is fair because this issue was never addressed when I purchased insurance. Other than, im very happy with HCW.

1 year ago Edited July 8, 2024

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Verified Customer

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CAROL Smyrna, GA

Choice has provided excellent and responsive service whenever I've needed help with the maintenance of my home. There is nothing scarier to a single woman than to have problems with some malfunction in the home. Choice removes the fear because I know they will be there when I call. I have nothing but good things to say.

1 year ago

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Verified Customer

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Bulmaro Garcia Contreras Palatine, IL

My dryer broke down, I called Choice, left my imfo,, next day I had an appointment , one day before my appointment called them that I was not going to be home, they accommodated an other date. They came, took care of my problem. Thank-you Choice Warranty.

1 year ago

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Verified Customer

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Regina Bates Birmingham, AL

We have had two claims since having CHW and both issues have been fixed. It was easy to make a claim, get a technician assigned. Tech showed up as expected and fixed the issue. This far, I am pleased with the service of CHW.

1 year ago

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Verified Customer

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Ruth G Claxton Ocala, FL

Very professional service people handled repair work needed at my home--a refrigerator and a range. They kept me up to date on their progress (parts had to be ordered but took only a few days). On both of the two repair jobs I had, the service people made sure my kitchen was clean and neat when they left.

1 year ago

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Verified Customer

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Bernard Boykins Clinton, MD

Two services requested, kitchen faucet repaired, technician for dish washer arrived and after checking machine stated parts were required which was to supposed to take7 days for parts arrival. Technician was paid his 65 dollars but have not seen technician since and it has been almost a month.

1 year ago

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Verified Customer

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John Neff Lehigh Acres, FL

The performance of Choice Warranty was very good and the plumber they selected to install my new water heater was excelent. My problem was caused by the fact that there were no available water tanks because of the damages caused by huricane IAM. This shortage has now been overcome and I am back in business. I highly recomment Choice Home warranty..

1 year ago

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Verified Customer

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James Manhattan, KS

I don't like talking to computer generated stuff and that's who I ended up talking to for quite a long time before I finally got to speak to a person. After I got a hold of someone it took a little bit too long for them to contact the gentleman from the repair company. They didn't contact him as quick as I thought they should. But then he came down, he got everything going, we figured it out and he ordered the part and choice home warranty approved everything. My heater is not totally fixed yet, but it's working. We're just waiting on a part to come in.

1 year ago

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Verified Customer

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Kristi Louisburg, NC

I've had very good service technicians come out. I had a leak and a pipe underneath the house and they said when I was filling out the information I put that it was outside and they told me they didn't cover piping that was outside the house. I had to tell them I considered it outside because it was not an indoor plumbing fixture and I had trouble getting them to understand that it was under the house, so yes, it was included in the warranty. It's not the only time that I've had trouble explaining what I needed and having them understand what it was that was going wrong.

1 year ago

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Verified Customer

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Joseph Jamul, CA

I suspected a natural gas leak, so called them and they sent somebody out to repair it. They did get it repaired, my concern was that it took them three days to get somebody out here to investigate it and in fact did turned out to be. The response is a little slower than what I would have expected.

1 year ago

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