Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Agnes

I primarily handled everything online and only contacted customer support for the initial setup. My last experience with my warranty was frustrating; when I had a leak in my shower, the coverage was inadequate, leading to unexpected costs for plumbing repairs. Overall, I found the service lacking when it came to warranty support.

1 year ago

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Verified Customer

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GWEN E Wizner Sacramento, CA

I had a mixed experience with my warranty service. They were prompt in responding to my furnace issue, which I appreciated. However, I faced delays when I had a leak under my kitchen sink, taking several days for assistance. Overall, while their service is reliable, the time frame could improve.

1 year ago

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Verified Customer

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Myra

I had a great experience with customer support! They repaired my refrigerator's ice maker quickly and efficiently. The technician was always available and responsive. I also had an issue with my washing machine, and they handled it smoothly, returning with the necessary part in just a couple of days. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Ruth

I've had mixed experiences with the service. Technicians aren't always available as quickly as I'd like, which has been frustrating. I've called for various issues, including leaks and a ceiling fan replacement. While the technician arrived promptly, the fan still isn't working because the entire fixture needs replacing, and the technician isn't local. Overall, I wish the response time could improve.

1 year ago

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Verified Customer

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Laura

I haven't interacted much with customer support, as I managed everything online, but they were responsive. My experience with the plumbing service was great; they arrived on time and worked within my schedule. However, I've faced issues with some contractors. Overall, Choice Warranty has been prompt in their responses, though contractor reliability varies.

1 year ago

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Verified Customer

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Marsha

I've used their service multiple times, and each experience has been positive. They promptly fixed my dishwasher, and the technician was reliable and efficient. I'm very satisfied with the service and would recommend them to others looking for appliance repairs.

1 year ago

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Verified Customer

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Raila

I've had a positive experience with the company. They promptly fixed my kitchen sink faucet when it needed repair. Additionally, when I faced a serious issue with my refrigerator, they offered me credit to purchase a new one, which was a sensible solution. Overall, I appreciate their service and responsiveness.

1 year ago

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Verified Customer

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Randall

I recently reached out to customer support regarding an issue with a stovetop that needed a gas control knob repaired. The office personnel were helpful, but I struggled to recall specifics about my recent experience. Overall, I appreciate the assistance, though I wish I could provide more details.

1 year ago

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Verified Customer

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Cordell

I had a great experience with the service! Scheduling a claim was easy, and they promptly fixed my stove while compensating me for my refrigerator. The process was quick and hassle-free, taking less than half an hour. I also learned about my pool issues thanks to their helpful advice. Highly recommend for home maintenance!

1 year ago

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Verified Customer

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Kaye

I received prompt and accurate information for my needs, and the response time was impressive. When I needed to use my warranty for a sump pump issue, a technician was sent out quickly. He diagnosed the problem effectively and resolved it. Overall, a great experience!

1 year ago

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Verified Customer

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Bowen

I had a great experience with customer service. They were prompt, courteous, and professional, addressing my issues right away. When I called, I received a confirmation number and a follow-up call within a week to resolve my refrigerator problem. The repair was completed efficiently, and everything worked out well!

1 year ago

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Verified Customer

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Pushkar

I had mixed experiences with warranty companies. One was good, and the other wasn't as great. However, this company has been better than others I've tried. They are responsive and take care of calls promptly. Currently, I'm in the process of using the warranty for my refrigerator, and so far, it's going well.

1 year ago

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Verified Customer

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Blaine

I had mixed experiences with the service. They were prompt and courteous when I called about my ice maker, though they couldn't find the issue initially. Thankfully, it has been working fine since. I also used my warranty for my dishwasher, which took some time to get the part, but they handled it well and now everything is great!

1 year ago

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Verified Customer

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Susanne

I had mixed experiences with customer service. While one interaction was positive, another was frustrating. I faced issues when trying to use my warranty for an outside plumbing problem, only to find out that coverage didn’t extend to hoses or faucets running through the house. Overall, my experience was a blend of good and bad.

1 year ago

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Verified Customer

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Patricia

I had a plumbing issue recently and while the technician did a great job, the communication throughout the process was lacking. It would have been helpful to have better updates and information from the service team. Overall, the service was good, but communication needs improvement.

1 year ago

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Verified Customer

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John

I found the service to be quick, but sometimes the representatives struggle to understand my issues. I've had multiple visits for my dryer, which is still making strange noises after being 'fixed.' Additionally, while the refrigerator's ice maker works fine, I've had temperature control and light issues with other appliances. Overall, I'm frustrated with the inconsistency.

1 year ago

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Verified Customer

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Norma

I've had a mixed experience with customer service. While some representatives have been helpful, others have been frustrating to deal with, leading to repeated follow-ups and unresolved claims. My LG dishwasher had a known defect, requiring multiple service calls over the years, which felt like a waste of time and money. Overall, the service varies greatly depending on the representative.

1 year ago

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Verified Customer

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John

I primarily handled everything online, rarely needing customer support except for the initial setup. My last experience with my warranty was disappointing; it only partially covered a shower leak, leading to unexpected extra costs for plumbing. While they eventually addressed my needs, the coverage limitations were frustrating.

1 year ago

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Verified Customer

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Anonymously

I've had a great experience with their service. Whenever I have an issue, they're quick to respond and send reliable professionals to fix my problems. Recently, my dishwasher broke, and they promptly sent a repairman who had the necessary parts to fix it right away. The low fee for the service is fantastic too!

1 year ago

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Verified Customer

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Anonymously

I had a great experience with customer service. They respond quickly and keep me updated on my claims, even while I was overseas. Recently, they efficiently handled my garbage disposal issue and replaced my AC unit without excessive costs. I'm very grateful for their prompt and communicative support!

1 year ago

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Verified Customer

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John

I find the automated service generally efficient, but there have been frustrating instances when issues arose, like with my air conditioning. It was a hassle finding my own repair service and dealing with the back and forth. However, most experiences have been smooth, like when I had an ice maker issue that was resolved quickly, even if it took a little time to diagnose.

1 year ago

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Verified Customer

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Lorenz Kuhn

We had Choice for about 10 years and we have always been taken care of quickly when we submit a claim. Peace of mind, we have had to have garage door repairs, a/c repairs, Hotwater heater repairs, toilet repairs, refrigerator, oven, dishwasher and washing machine repairs. Pretty smooth and good customer service.

1 year ago

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Verified Customer

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Trish

I like having a home warranty as a safety net for our household. Home repairs can add up quickly, and the cost of maintaining a home is constant. This warranty helps my family keep up our home quickly when an appliance breaks down.

1 year ago

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Verified Customer

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Burnell Wilson

I think they are great warranty company they don't hesitate to get someone on the job and it doesn't matter how many times you need to use the warranty they will uphold their end of the deal I think they are a wonderful company two thumbs up 👍👍

1 year ago

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Verified Customer

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Nand Rai

Choice warranty service is very good Most of things get done in timely manner There is one exception that for appliance service appointment took three days after we calledIt should have taken about one day But things were done properly We recommend this company

1 year ago

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Verified Customer

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Everton Harrison

I like the fact that once I place the service call every thing that was promised seamlessly happened. The local service provider was top no Professional and informative . Assess order parts and came by in 2 days to complete the job. Every thing is working. I am a happy and satisfied customer!

1 year ago

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Verified Customer

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Karen Sherek

The first technician we called on regarding our air conditioner, was on time for a professional and no hidden cost except for the $85 fee. The company, clockwise plumbing, I was not impressed with very very much. Although they finally came out today to fix my water heater after not hearing from them so I had to call the company and ask for an appointment myself. I and my husband are not happy that we also had to pay for products needed for the service. We wanted a warranty program where we only pay the $85 fee as noted in the contract. We should not have to pay extra for products needed for something that needs replacing.

1 year ago

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Verified Customer

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Saketa

I'm extremely satisfied. My only complaint would be for extra small things like service calls that were made and no work was done maybe a little percentage back would be good. I mean all he did was flip the switch on a breaker box. That was an expensive lesson learned there. $85 to flip a switch. But oh well you live and you learn.

1 year ago

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Verified Customer

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Jose

Pros: It is very easy to file a claim with Choice Home Warranty (CHW). When filing a claim, a service provider is immediately sought by CHW followed by scheduling an appointment for service. Cons: The time for the service provider to obtain the necessary parts for the repair is not consistent. In some cases, parts are obtained the same day and in others it has taken up to 3 weeks.

1 year ago

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Verified Customer

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Jimmy

I am giving Home Warranty 5 stars because they took care of my broken Hot Water Tank issue with not problems. The process was smooth & it did not take long. The company AT YOUR SERVICE HEATING AND COOLING was great! I would highly recommend Choice Home Warranty! Jimmy Mitchell

1 year ago

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Verified Customer

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Burt

I love Choice Home Warranty I I have had to call them 3-4 times and every time I got a quick response and a date was set to fix my problem. All my problems were fixed in a good amount of time. Have told couple friends and one of them even signed with them! I am a happy customer and would recommend.

1 year ago

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Verified Customer

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Rebecca

I’ve been very happy that I finally signed up with Choice Warranty. And I’d be very satisfied on the great customer service that Choice Warranty has provided me. I purchased the WARRANTY for my two homes and very very happy and I thank Choice Warranty and continue to recommend this WARRANTY to my friends and neighbours

1 year ago

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Verified Customer

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James Mcaleese

I like the fact that if you report the need for service, they get back to you ASAP. The companies that have responded to my needs have all been excellent reputable reliable companies. I joined choice home warranty because I couldn’t get quality technicians in my town. They got them to come there and quickly excellent company.

1 year ago

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Verified Customer

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Teisha Marie Coriale Combes (Tish)

Whenever there is an issue that I felt needed further resolution, I always got help and manage to get excellent care. Explaining and perseverance things get under control never give up because it is amazing to be comfortable knowing that if something goes wrong with your home to do is help and will save money.

1 year ago

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Verified Customer

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Frank Socia

I do not like this unit you installed . It is not valences very good . It vibrates things out of my window . I wake the house up using it late . I’m glad you text me because I was about to call you this garbage disposal works but it a bad u it or bad design . I would like it changed out for a unit at least as good as I had . The old one did not vibrate this bad broken . I would appreciate you taking care of this matter . I just want to be another satisfied customer of choice home warenty if this is fixed I will go back to a 5 and continue getting you more customers. I just sent a lady from Social security to talk on Feb 7

1 year ago

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Verified Customer

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Ronald

Unfortunately it took 2 weeks for an appointment with the repair company. But the good news is the repair company that was sent was excellent. I have had problems with other repair companies in the past . The tech was excellent and ordered all the right parts for the repair the 1st time. I have spare parts here from other repair companies that were not needed. Next time I need a repair company I will ask for the company that fixed my washer.

1 year ago

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Verified Customer

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Janet

Very pleased with the overall service from CHW to the contracted vendors. Both were polite, informed and professional. I called CHW, and that same day was called by the vendor who was able to schedule an appointment to come out the very next day.

1 year ago

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Verified Customer

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Stacy Forbes

I have never had a better experience filing a home warranty claim and a having a qualified technician resolve my issue in a timely manner. While I hope not to have a need to file another claim, it is reassuring that Choice Home Warranty is at the ready to take immediate action.

1 year ago

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Verified Customer

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Daniel and Victroria McLean/Brown

My garbae disposal went out. A few days later choice sent a guy over an d he put a new one in. Two summers ago my a/c init went out. A week later choice had a new one put in with all the duct work also. Now its time to renew with choice

1 year ago

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Verified Customer

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Julie Nolan

Both calls I’ve made have been for plumbing issues, and both times things were handled well. I was especially pleased with the pair that handled my kitchen faucet fix. They removed everything under the sink and put it back with no complaints! I have hip issues so couldn’t do it myself. So far, I’m very happy with my warranty!

1 year ago

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Verified Customer

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Maria

I really appreciate how professional, helpful and the quick turn around resolving an issue when a claim is filed. I have been satisfied with the repair companies and technicians assigned and how quickly the good folks at Choice respond to help me manage my needs.

1 year ago

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Verified Customer

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Yichao

I had a great experience with Choice Home Warranty. When my water heater failed, I filled out the claim form online, and they quickly assigned a company to help. Everything went smoothly and according to policy. They also assisted in replacing my garbage disposal without any issues. Highly recommend their service!

1 year ago

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Verified Customer

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Janet

I had a great experience with Choice Home Warranty. They were efficient in getting repair people to us during a challenging time. When our garbage disposal needed replacing, the process was smooth. Additionally, they quickly sent a repairman for our furnace issues during the cold months. Overall, their service was helpful and timely.

1 year ago

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Verified Customer

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Agapito Menifee, CA

I found the customer service to be quite satisfactory. They responded promptly and addressed all my questions, even if not all answers were to my liking. I recently used their service for my furnace, and they quickly sent a technician who took great care of the issue. Overall, a positive experience!

1 year ago

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Verified Customer

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Karen

I had a mixed experience with their service. The technician who came was very helpful and polite, which I appreciated. However, while they cover repairs sometimes, it often feels like a struggle to get them approved. My dryer still has issues with the door opening unexpectedly, even after being fixed, which is frustrating. Overall, good service but inconsistent repair coverage.

1 year ago

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Verified Customer

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Gloria

I've consistently received prompt and professional service. Every time I've called for repairs, they responded quickly and completed the work efficiently, including fixing ceiling fans and air conditioning issues. Their customer service is polite, and I appreciate how timely everything is handled. Highly recommend!

1 year ago

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Verified Customer

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Ron

I found the service to be somewhat unresponsive when I called for help. However, I had a positive experience when they couldn't repair my refrigerator and credited me towards a new one. I did face an issue with scheduling my hot water heater repair, as I wasn't informed that weekend service wasn't available. Overall, my experience was satisfactory.

1 year ago

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Verified Customer

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Chris

I had a disappointing experience with Choice Warranty. The technicians they sent were not knowledgeable and far from local, leading me to hire my own. In contrast, I had a positive experience with independent contractors who responded quickly and fixed my washing machine issue with ease. Overall, my experience has been quite mixed.

1 year ago

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Anonymously

I had a fantastic experience with the service! They responded quickly to my inquiries, and the independent contractors arrived the next day to fix my washing machine. They had the necessary part on hand and repaired it immediately. Overall, everything was handled perfectly, leaving me very satisfied with the support I received.

1 year ago

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Verified Customer

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Tony

I had a great experience using the online service request system. I received prompt communication from the repair company, and they scheduled an appointment for the very next day. The serviceman was efficient, and the issue was resolved quickly with a timely repair. Overall, I'm very impressed with the service!

1 year ago

Choice Home Warranty Reviews