Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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George

Fast professional service, handles my claims with ease. Very quick response from the vendors. Very happy I chose Choice Home Warranty.

5 months ago

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Charles

That were very professional brought parts they may need took care of problem the first time unlike Mike Holmes always want a buy out that’s crazy

5 months ago

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Janice Goodman

Contractor took a very long time to return to complete the work in my bathroom sink. Said they were coming multiple times and came late of not at all. Even sending tech to the wrong address. Let it flow drains

5 months ago

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Richard

the person that took the request was very polite and understanding she set up the company to call me to set up the repair of my washer thank you

5 months ago

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Michael

It was easy to open up a claim and the service guys were great. They fixed the problem with the refrigerator in just one visit.

5 months ago

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Kathy

When I had them before the company never failed to communicate regarding requests. Now it's a little more difficult. You don't even list a customer service telephone number

5 months ago

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Cheryl

I am a nurse and a veteran, Choice home warranty has lower monthly cost for me. When I put in a claim they answered quickly with good people.

5 months ago

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Verified Customer

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Eston

ratings, price the ratings were great and they gave me great price. i have had 2 repairs done and the work was and repairman was very good

5 months ago

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Thomas

Easy to file claim. Technician ‘s have been very productive and professional. Turn around for parts have been excellent.

5 months ago

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Chester

Choice has always resolved our issues promptly and efficiently. They are easy to work with and have quality contractors.

5 months ago

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Verified Customer

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Olivia

I’m not happy that the plumber took three days to replace a broken drain pipe in the home. If I experienced a clogged drain would it take three days for approval? Some issues need to be addressed faster.

5 months ago

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Verified Customer

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Debora

Choice Home Warranty usually tries to find a reason why they will not cover repairs. There appeals process is a joke. We will be chooses a new warranty company when our term is up.

5 months ago

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Edna

I love the fact that, right after my call a technician came, evaluate the situation and took care of replacing my heater without wasting any time

5 months ago

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Larry

I bought a home warranty with Choice Warranty because of the covered items and it was a multi year plan. It was a little frustrating to get a contractor out for a claim I made but all was worked out.

5 months ago

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Colleen

It took over 2 weeks for choice to get me a technician( the first one didn't even come to ky home and it took over 10 days to find another one )and then made the technician come out twice before the approval of my claim. Then short changed the technician, who quit before doing the job . Choice closed the claim when the job was not completed. When i texted it in rhe claim, i was told it was closed and i had to reopen a new claim. My kids have a 2nd policy and choice has not fixed any of their claims. When i first joined choice was very responsive and 5 years later, so nitpicky.

5 months ago

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Verified Customer

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John

They take care of not just our home but what’s inside as well! The monthly price is worth it! Thank you Choice Warranty!

5 months ago

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Jody

If I could leave negative scores I would. I am waiting four weeks for a hot water repair. And now they are telling me that they want to charge me an additional two hundred and twenty something dollars on top of my monthly payment and the seventy five dollars copay. And I now am being told that I have to wait two more days until a case manager will have an “opportunity” to discuss this with me. But wait , there’s more I am being allowed a fifteen minute window for the discussion to take place.

5 months ago

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Verified Customer

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Vaughn

I never have an issue with Choice Home Warranty. They find a professional contractor right away and get my issue resolved fast!

5 months ago

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Verified Customer

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Mitchell

support team will contact you shortly after you file a claim. Then they will stay with you throughout the process until your claim is finalized.

5 months ago

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Verified Customer

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Randolph

N deed to warrant my 3 year old appliances and a/c heater, water heater as most manufacturer warranties have begun to expire.

5 months ago

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Barbara Bolton

Pro Price Heating & Cooling were quick to resolve the issue with the Air Conditioner. The technician was very polite , friendly and efficient

5 months ago

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Janice Gibbons

Had to cancel with Choice warranty and go to AHS. I was with.AHS for decades. They were fantastic. Replaced several appliances under my warranty. The premiums started to go up so I switched to Choice Warranty and the experience was horrible! They declined repairs on a blower fan that had outlived its life expectancy by two decades. Pay less get less.! I’m going back to American home shield

5 months ago

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Verified Customer

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Kim Huber

Overall the most important is consistency with getting the right people to do the job Unfortunately the staff do not have any leaway to modify a situation if needed

5 months ago

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Ricardo Rizo Covina, California

Customer service representative Isiah was very helpful and explained all the coverages. We had a very satisfying experience with his overall explanation.

1 month ago

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Charles Ashwaubenon, Wisconsin

The technician arrived five minutes before the scheduled time. He explained thoroughly what was wrong. He was able to fix the issue in less than an hour. I would highly recommend him.

2 months ago

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Linda A Liljedahl Baton Rouge, Louisiana

I appreciated its price and value for most claims. However, when disagreement arose, I disliked its lack of communication, rationale and final adamant decisions. Also, while I approved of most of the independent contractors, the poorly ones were really lousy!

3 months ago

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Don Harris Hawthorne, California

The service tech arrived as promised and opened the stoppage. However he discovered more problems and gave me an estimate for $7500. Now I’m asking you to please review my policy to see if any of this is covered. I’m a 75 yr old senior living in a fixed income and can’t afford it but it really needs to be done. Thank you. Don H.

3 months ago

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Andria I. Surprise, Arizona

Choice is amazing, they have saved me thousands of dollars over the past 10 years. I've had them for multiple homes now. I always renew, and will always use them over other compnaies!

3 months ago

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gilley1970 jeffnpw1 Greenwood Village, Colorado

Doesn't seem to be a lot of flexibility with reimbursement claims when the home owner get the problem fixed. with out going through the proper channels. I know there have to be policies, just thinking a bit more consideration would be great.

3 months ago

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M Holliman McDonough, Georgia

Tony was very professional. He fixed the problem quickly and effortlessly . I appreciate Temp Catchers came out so quickly after speaking to me and following up afterwards. I would definitely use them again.

3 months ago

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Marie Damaska Phoenix, Arizona

I have had service from Choice Home Warranty. If you dont receive great service you can let Choice know and they will make it right. Thats what makes Choice so worth it. They always have your back!

3 months ago

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Suzanne Nielson Boise, Idaho

We were so pleased at how quickly Choice Home Warranty responded to our request for service. Our service provider was able to arrive in less than 22 hours, was friendly, personable, and well qualified. Great service.

3 months ago

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Ricky Dunbar Houston, Texas

I like Choice Home Warranty because they are professional. They are fast with appointments and they always keep you informed. I will recommend them to everybody. You will not be disappointed

3 months ago

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Ginny Planck Fagan Phoenix, Arizona

The installers, Ramee and Jager, were punctual, professional, efficient, informative, and easy to work with. The job was estimated to be 6 to 8 hours and they were done in 4! And it was done right!!!

3 months ago

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Robert Nagy Loxley, Alabama

Whoever initially reviews the4 claims do not do their due diligence when reviewing claims. They are denied because whoever reviews the request does not read the entire claim. When calling and finally getting an individual they advise that a review would be done after rebutting the disapproval then getting a response that is nonsensical. I have no alternative but to continue to use this company because I paid until 2029. That was a mistake.

3 months ago

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sylvia ostolaza Novato, California

I just signed up and this was my initial claim. First experience was great. Technician on time, appeared to be knowledgeable and professional. Fixed on first visit is always a relief

3 months ago

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April Samosky Vernon, Wisconsin

The messaging to me about my service was so delayed. I didn’t even get a notice a tech was assigned until I saw the temporary hold voided on my card which prompted me to go onto my account and see the appointment. Then had the tech not personally texted me I wouldn’t have known his timing at all. The email saying your tech is on the way happened after he left.

3 months ago

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David Trowbridge Nashville, Tennessee

I have only filed one claim. They found their approved service company and sent out an AC technician. Within 5 minutes he found the problem. t was a broken wire. After the wire was reattached the system came on right away. So far, I am pleased with the service the warranty covered.

3 months ago

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Carlos Mercado Chicago, Illinois

The two different contractors were excellent. My issue is that two different contractors have told me what the issue is and both times the claim was denied for what is actually needed. It’s a covered component but Choice Warranty wants them to “try” other repairs before approving what is actually needed. It has cost me two separate services charges and possibly a third if this repair attempt doesn’t work out. I paid my money up front for coverage. Choice Warranty should replace the part recommended and needed according to their contractors.

3 months ago

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Camille Ortiz Ashburn, Virginia

Putting in claim was easy. Service tech analyzed issue with washer CT and submitted his report. I received an email the next day stating I was eligible for a replacement. Highly recommend

3 months ago

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Barbara Jefferson New Orleans, Louisiana

The technician came within the time frame and was very professional. He explained the problem and stated that the garbage disposal needed to be replaced. The technician purchased the new disposal and installed it in a timely manner.

3 months ago

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Selpha Odero Boulder Creek, California

I was disappointed by CHW's refusal to pay for the cost of the electrical repair! According to the electrician CHW could only pay $70 and not the total cost of $215!!! I had to payt for the service fee plus the total cost of repair! They didn't even reimburse me for the $70!

3 months ago

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Verified Customer

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Dierdre

I received recommendations from friends. I had a water heater hat had to be replaced and the communications were timely. The servicemen who actually did the work were wonderful

6 months ago

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Ron

they sent someone out to look at problem right away great but i think they could have asked a few more questions about the problem and let us know it wasn' t covered under our plan and saved us the $75 service fee

6 months ago

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Verified Customer

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Charles T. Burton

We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00 for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.

6 months ago

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Verified Customer

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Velma Taylor

The tradesperson was knowledgeable, polite and completed the job quickly. The cost of my contract was very reasonable and inclusive of house appliances, systems, etc

6 months ago

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Kim

As any warranty company, the process is a bit slow, although, once the tech arrived, the part replacement approval time was very fast. Better than the last company I worked with.

6 months ago

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Zarmina

I was assigned to BTS TOP TO BOTTOM It was not a good experience The technician came twice didn't fix the leakage I called back and they put the urgent tax to the technician again he still did not call me or text me ! I had to call CHW back again that claim was cancelked and another claim was opened !!! I'm really hoping this time I will be assigned to a reliable company)technician.

6 months ago

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Yolanda

I was extremely pleased when the tech came and fixed it. I was pleased with the tech that came to look at my washer. BUT I then get a message that since it had been looked before, it was not eligible to be fixed. I wound up buying a new one.

6 months ago

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Verified Customer

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Brian

Great job. The approval process for an obviously covered issue took the longest time. Poor plumber was sitting in wait after submitting photos for approval.

6 months ago

Choice Home Warranty Reviews