Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Sally

Everything is done in a timely manner. It's great. We needed a new garbage disposal, and we called them within about 2 hours, then they called back and told us that we had somebody coming out. And within 5 days we had a new garbage disposal.

2 years ago

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Verified Customer

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Feliberto

They answer the questions right away. However, at times it's just difficult to understand what they're saying. I don't believe their call centers are here in the U.S., it's somewhere else. We had a water leak and unfortunately, the contractor they provided could not help us because it was outside the home, not inside the home.

2 years ago

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Verified Customer

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Randell

They've always been there for me. There were three times for me to need a warranty, and they provided the utmost care, and they were very patient with me. Everything was just excellent. I would just recommend them to anybody that I know.

2 years ago

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Verified Customer

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Anonymous

When we first moved in here, within just a month or so, the garbage disposal started to leak. So we call them up and we were out of town, but they were able to finally get to us. They did it very quickly and we had no problems.

2 years ago

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Verified Customer

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Linda

I think it's the best home warranty company we've ever used. I placed the order online and within 1 hour, a service representative from Choice called me and told me which company would be contacting and doing the service within another hour.

2 years ago

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Verified Customer

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Julie

I had an outlet that caused an issue and power went out and I logged the ticket. And about 8 to 10 days later, the repair person showed up and handled the situation. I've only had that one interaction and everything went well.

2 years ago

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Verified Customer

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Gagandeep

Anytime I need any kind of maintenance or service. I go to the website, I just click a few option and look immediately the schedule appointments. It's easy like that. I really like it, the way like the online system. And the service use is really fast.

2 years ago

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Verified Customer

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Naadii

A lot of stuff you just have to do through the portal, which is fine, but the one time that I needed them this year, it was a flooding and plumbing situation, it would have been a little bit nicer to have more access to an actual person to talk to. The second time around when I called Choice, they definitely got someone out faster than they had before, and even faster than I was able to. And that person was actually very good.

2 years ago

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Verified Customer

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Mary Lorton, VA

CHW Customer Service is very in experienced. You tell them one thing and when you check to see what has been sent to you, it's all wrong. CHW customer service REPS are only there to make a commission, the more policies they can lie about to get you to purchase, the more money they can make. My experience with CWL three days ago almost broke me to my core, because the Customer Service Rep did not care about me, but only the commission. It's so unfortunate to have to deal with someone like that until it makes you not want to even be bothered with CWL at all. Fortunate for me I had to go all the way to the top for someone to understand and fix the mess the Customer Service Rep made. Overall, the issues were resolved, but it was very frustrating and painful. I have multiple contracts with CWL that are expiring and after this experience, I hesitate to continue with CWL because the of all the frustration from inexperienced Customer Service Representative wo cannot get it right which is NOT HEALTHY FOR THE CONSUMER.

2 years ago

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Verified Customer

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Larry Kissimmee, FL

During the period I have had Choice Warranty their response to my issues was efficient and fast! They were easy to work with and they understood my issues. They had problems on one occasion to find a suitable Plumber but this was during Covid and on my latest request it was dealt with very efficiently. Only issue was minor coordination issues between Choice Customer Service and the Contractor on scheduling which was resolved. I would recommend Choice as a reliable company and nice to have when costly issues arise.

2 years ago

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Verified Customer

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Nadia George Houston, TX

Choice Home warranty is very good about responding quickly to the problem at hand. They got high grades there, however I feel taking the time and resending another technician for a second opinion maybe needed to avoid HIGH replacement costs. Being a widow, I cannot keep replacing appliances, just too expensive plus the headache of purchasing and replacing the old appliances.

2 years ago

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Verified Customer

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Rosemary

Extremely professional, kind customer service on the phone and when I need somebody to come out, I get a call the very next day. All three experiences have been a very positive and good experience where I would tell other people about your business.

2 years ago

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Verified Customer

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Richard

It's a little hard to get the customer service online, so I do a lot of by messaging. I put in work orders through a weekend online and Choice Warranty was looking for contractors pretty fast throughout the weekend. So everything was done pretty much by Monday or Tuesday of that week. So I knew who was going to do the work. The only thing is the contractors most of the time didn't have pictures of the work that needs to be done on my side of the house.

2 years ago

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Verified Customer

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Ahmad

I've been with them for a few years for four properties that I own and overall I'm very satisfied with them. A year or so ago in a property that I have the water heater needed to be changed because it wasn't working. I think we had to pay some, but they did a good job and they they exchanged it. And so I think overall it's a good service for the amount of co-pay that we have.

2 years ago

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Verified Customer

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Anonymous

I've used my warranty, and I was able to get someone to come out and do the repair and everything worked well. They do a pretty good job, but there are times where they are not doing the best job and their policies and procedures are not in the best interests of their clients. They don't pay for all of the repairs and they don't replace the item at the value that you can purchase it at if they have to give you a replacement.

2 years ago

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Verified Customer

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Bob Mouser LA

This second contractors Arnold and his crew I HIGHLY RECOMMEND COWBOY COOL TO THE RESCUE !!!!!. The major issues were centered around the first contractor-GOOD LUCK CHOICE!!!! HOW ABOUT THOSE COWBOYS-TOW THUMBS UP👍🏻👍🏻

2 years ago Edited January 15, 2024

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Verified Customer

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Dianne Sun City Center, FL

The garage door was fixed by the Technician on the first visit. He advised some home maintenance to prevent the problem in future. The dishwasher issue is waiting for parts to come in and then the Technician will be back to complete the repair.

2 years ago

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Verified Customer

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Manuela Dias

I highly recommend Choice Home Warranty! I had several issues in my home and they responded in a very fast and prompt manner. All my issues were resolved within hours or a few days. I kid you not! I will be renewing my policy with them for sure.

2 years ago

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Verified Customer

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Aerin A Anaheim, CA

The process was easy and fast. I filled out a form to open a claim for fixing the sink. I got an email response the same day to schedule a plumber to come out in a few days. The plumber came within the promised time window and the problem was fixed in no time. All I had to pay was the $65 to open a claim and no additional cost was incurred.

2 years ago

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Verified Customer

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Frances Avant

I like the efficiency of the workmanship given by the technician, their punctuality, and their people skills. Since I've been with Choice Home Warranty, I haven't yet found anything that I am displeased with, however, if and when I do, I will certainly let you know.

2 years ago

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Verified Customer

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Crystal Flunory Fuquay-Varina, NC

I really liked how fast I was able to get appointments for technicians to come and address and fix my issues. I have heard horror stories of home warranties and what they don't cover/deny claims & how long it takes to get the problem resolved. However, Choice Home Warranty has impressed me so far! At this time, I am a happy customer 😊...

2 years ago

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Verified Customer

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Larry Minneapolis, MN

Choice Home Warranty responded quickly to my request. We have used them several times and the response and repair coverage has been great. The repair man came the next day about 5:00pm. Unfortunately, he was not able to identify the knocking problem. So we are waiting until something breaks so we know what needs to be fixed.

2 years ago

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Verified Customer

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Ron Owen Birmingham, AL

Everything about my service request was handled superbly by Choice Home Warranty and the company (Iron Mountain Drain and Plumbing who performed the work. However, I have received multiple requests for feedback after providing feedback from the initial request. This is quite annoying!

2 years ago

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Verified Customer

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James Middleburg, FL

I have had Choice Home Warranty for a number of years. They are always prompt to assign me a service person to investigate my problem. I have not made a lot of claims, but when I have they are quick to settle my claim. I value their service.

2 years ago

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Verified Customer

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Keith Estep

This company goes above and beyond to get clients covered with the best coverage and rate possible. This is our second home that we've covered through Choice Home Warranty. After researching several other companies, Choice was the best for us.

2 years ago Edited July 16, 2024

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Verified Customer

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Kenyata

I like the quick and easy claim process for an appointment. The appointment came a few days later max with pretty convenient time slots. Deductibles are affordable but if you make more than one claim you will pay multiple deductibles. I didn't speak to a rep but I was able to leave some information regarding my specific need in the boxes available. It didn't appear that anyone would call me back however a follow up email generated immediately.

2 years ago

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Verified Customer

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Samuel Bono

Although we were not sure of the problem we called in Sears Appliance for the problem with our dryer. Problem diagnosed quickly and while service tech was installing the part we call Choice Home Warranty and they took the claim immediately and notified Sear Appliance the repair was covered. Problem solved.

2 years ago

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Verified Customer

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John Richmond, TX

Response time to confirm a service solution was very good - less that 2 hours. However, time for the scheduled service appointment of three more days is disappointing since plumbing is backing up! I will be calling the technician tomorrow to try to improve timing. FYI, you scheduled the same company that made a call for the same problem three weeks ago. I hope they are more effective this time in finding a permanent solution!

2 years ago

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Verified Customer

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Donna Columbus, OH

This was our first time using Choice for a service call and we could not of been happier. Efran contacted us very quickly and scheduled the time for our service he arrived as scheduled and was fully equipped to complete our repair. He was very personable and knowledgeable. Would definitely recommend Choice to others. Thank you!

2 years ago

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Verified Customer

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Tom Glendale, AZ

The service was good. The garbage disposal stopped working and the technician replaced it with a new one which works fine. However, it was the least expensive model. I would have like to update to a more expensive brand/model even if I had to pay an additional amount. I would like to have had that option.

2 years ago

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Verified Customer

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Barbara Tallahassee, FL

We contacted Choice to have two leaky faucets replaced. I purchased the replacement faucets as I wanted particular styles to replace the old leaky ones. They were not particularly expensive but the Choice people did not answer my requests for compensation. The total for the kitchen faucet was $124.70 and the bathroom faucet was $47.19, totaling $171.89. The plumber received $249 per faucet installation plus the $85.00 fee. I have worked with another Home Warranty company for years and they were never this difficult to work with. I called Choice 2 or 3 times and no one would discuss this issue. Once our contract is up, we will most likely switch back to our old Home Warranty company.

2 years ago

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Verified Customer

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Kathleen Henderson, NV

I've only used it once and the process was easy. Also, I really want to work with companies whose employees are in the United States. I hate talking to a call center, trying to explain the problem and the person on the other end of the phone barely speaks English.

2 years ago

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Verified Customer

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Trish Kitchell Lebanon, OH

Choice Home Warranty has been great to work with through the process on deciding what type I coverage I should have and also with any claims. The contractors that they work with have been outstanding and they have been very quick to respond.

2 years ago Edited December 20, 2023

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Verified Customer

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Jerry Shallotte, NC

Good communication. Plumber did not have required part and company would not allow him to go to local store to purchase needed part. As a result, a follow up visit was needed to complete. Plumber did nice work and was a pleasure to deal with. I question company policy of not allowing him to purchase part to complete instead of scheduling another visit.

2 years ago

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Verified Customer

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Maurice

I don't have anything negative to say about them. When I call them, they answered my call. When I needed someone to come out, they came out within 72 hours. I have nothing negative to say about Choice. I'm a big fan and I promote them. I told my sister, brother, and friends all about them.

2 years ago

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Verified Customer

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Robert

I had to use the warranty last year for my stove. It was an older stove and they gave me a $500 gift card to get a new one. Then I had to use it again on my hot tub where they replaced the motor in my hot tub. I just did it all online.

2 years ago

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Verified Customer

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Lisa

They answered my call and answered my question. It's not fixed yet, but I have an oven that the gas company deemed unacceptable and put a sticker on and they sent out a repairman. I'm just waiting for the part to come in to get it fixed.

2 years ago

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Verified Customer

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William Melbourne, FL

I have used the warranty three times ans each time i received prompt and efficient service. From submission online of my claim until text message from the selected service company was one day. Scheduled service was the next day. The service was performed professionally and took less than two hours to complete.

2 years ago

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Verified Customer

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Charles Hydorn Hedgesville, WV

I liked the prompt service and excellent appponitment process. What I did not like was one time I had an issue which was set up quickly but when the contractor called me to scheduled he seemed confused as to where I was located and then we both found out that he would be coming from the Baltimore area which is about 80 miles from my location so I told him I would find a local contractor and he could cancel my request. Why do you not have service companies in the local area. I know many and will most likely contact them directly and not renew my contract with Choice.

2 years ago

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Verified Customer

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Donna Sellers Sellersville, PA

As a Choice Home Warranty client for a few years, I have been completely satisfied with the quick response when I’ve submitted a request for repairs, I’m contacted within 24 hours and their contractors respond quickly, sometimes on the same day.

2 years ago

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Verified Customer

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Emily Houston, TX

I like the fact that we have a home warranty to cover things, however, the problem is we’ve waited several weeks now to get our microwave either repaired or replaced. The tech came and looked at the microwave and said he’d search for parts and be back in 2 weeks with either the part or a new microwave. The day of the appointment, he never showed or called and we’ve called CHW twice to get the problem resolved and we were told both times to call back in 48 hrs if we haven’t heard from the tech. We have still not heard from the tech and we still do not have a working microwave. It’s been close to 4 weeks.

2 years ago

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Verified Customer

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Charlene Scott

Response to my problem, was immediate. The technician was prompt, and assessed the problem, and let me know what he was doing and took care of my case immediately. Even after having to order a new facets for my sink. Thank you, I have had great experiences and I'm very grateful for your service.

2 years ago

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Verified Customer

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Audrey Smith Powder Springs, GA

Choice Warranty does what it can to work with you on a resolution. On my call, I was not at all happy with the global contracting company I needed to "TRY" and reach to make an appt., but that was more the lack of customer service with THAT company. I told Choice to re-assign and they did, with no issues. I prefer a local, responsive company, and that's what I got.

2 years ago

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Verified Customer

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Leonard Elizabeth City, NC

Heat pump. Started blowing cold last winter, submitted claim, 1st tech assigned called me and said that they didn’t work for Choice and couldn’t fix my hvac. Called choice again it took 6 weeks to have another technician come by. By then it was 80 degrees and they couldn’t fix it. This fall, cold outside, submitted claim, no response. Called again. Received an email at 7 am saying technician will be here between 11 and 3 that day. No tech that day. (Wednesday). Called tech, said that they would call Thursday. No call. Still haven’t received call. Have started new claim. Still cold after 20 days .

2 years ago

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Verified Customer

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Travis Callarman Portsmouth, VA

I had no communication of itemized charges, neither covered nor non-covered. My replacement water provided was a 40gal versus the 50gal the plumbing company requested. I was told by the plumber that it was the warranty company who made the change. The lack of communication as to exactly where the $ goes and what exactly I'm paying out of pocket is frustrating and, in my opinion, unprofessional.

2 years ago

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Verified Customer

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Ahmad Akbarnia Cypress, TX

They assign a technician within hours of filling a claim. I picked Choice Home Warranty just few months ago. Their response time, follow up and customer service is the best of the past 3 companies I used. I highly recommend them.

2 years ago

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Verified Customer

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Eddie Yepez

When the temperatures outside were below freezing in my heat suddenly stopped working choice home warranty was there fore me asap and had my heat up and running in no time ! choice home warrenty is absolutely worth it for the time saved , money saved , security and peace of mind.

2 years ago

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Verified Customer

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Ronald Turk

Choice has been very good to the Turk Family. The Choice Team is very responsive and within hours you will get a claim number and a scheduled appointment for the necessary repair. The Turks are happy with choice home warranty.

2 years ago Edited April 10, 2024

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Verified Customer

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Donald Boynton Beach, FL

Is this about my last service visit? If so I put in my opinion. The technician did a good job. My problem was fixed and everything is good. These surveys can be a pain in the butt. You know I'm a paying customer of Choice Home Warranty so what's the purpose of this survey? Is someone justifying their job?

2 years ago

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Verified Customer

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Manette Columbus, OH

I had another company that did not give me very good customer service. Choice kept me informed throughout the entire process. The repair personal was professional. He contacted Choice to verify the repair and their response was within 5 minutes. This was my first encounter but I am confident their customer service is very good.

2 years ago

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