Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Vernon

Very high quality. Every time I’ve used them, they’ve been exceptional in getting the job done even during the summertime. There were a few times when I had issues getting calls back from key personnel in their company but they are very good company and I am satisfied.

4 years ago

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Verified Customer

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Melba

Once I realized you done really replace the appliance as you advertise, I am hesitant to recommend choice. Realistically they only give you 50% of the cost once the adjusters get involved. If I had to choose between them and American Home Shield, I would choose choice. The service is excellent. Things are handled in a timely manner and the staff is very good.

4 years ago

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Anonymous

It is easy to enough to do. I went online and did it. You don’t interact with anybody when you put in a request. I don’t like it but that is the way the world is doing, everything automatically. They have done everything they said they would do. The rate is good and fair.

4 years ago

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Verified Customer

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Karen

So far everything that I have come to them with, they have been really good. When I fill out the form, I get a notice of a service provider within 24 hours. If the provider they sent out was not good, they refunded me. I am pleased with the price I pay for a service call.

4 years ago

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Verified Customer

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Jack And Cheryl

We thought that they friendly and easy to deal with. It is really up to date and nice. They don’t forget about you and it has been really good. The only thing is the guy that came forgot to put on a mask when we had someone for the air conditioning thermostat.

4 years ago

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Verified Customer

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Lawrence

This seems to be the right company based on the research I’ve done. I have recommended them to friends. They send people out fairly quickly but the resolution is not always to my liking. For my washing machine, they sent out a technician and he collected the money but did not repair it so I contacted choice and had to fight to get a reimbursement check that I am still waiting for.

4 years ago

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Verified Customer

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Mary

Dropped American Home Shield to join them. So far they have not failed me or let me down. When I place a claim, they process it immediately and respond right away. They have everything I want as a customer. The promptness makes me feel good.

4 years ago

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Anonymous

A couple of my friends and they said they were taken good care so I go it too. So far, in two calls, they have been prompt and courteous and friendly and fast to respond. The follow through to make sure everything is all right.

4 years ago

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Verified Customer

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Kathleen

It is pretty easy, quick, and efficient going to the website and explaining what my problem is. The people that have come to the house to service the appliances have been wonderful. I am happy with them and I will probably continue with them.

4 years ago

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Verified Customer

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Ernestine

I had choice for years and then I switched to American Home Warranty and now I am back to choice, it is more economical and they respond quickly. I don’t have any trouble pertaining to policy. If they can’t do it, they compensate you. They did try to cover up that the copay was different but they went back to the regular price.

4 years ago

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Verified Customer

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Pamela

Every body has been very friendly and responsive to any of the issues that I have. Just recently I had a plumbing issue, and they were quick to give me information and get some one out to help me. The technicians I’ve had come out have been very helpful and have done great jobs.

4 years ago

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Verified Customer

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Michael

I was just in the process of selling my home and I needed the hot water heater replaced so I made the phone call and they took care of everything inside two weeks. They are prompt and helpful and very considerate do my needs.

4 years ago

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Verified Customer

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Bennie

Great prices for a great service. They always have the appropriate people come out. I love the professionalism of all the folks that come to the house. They are very knowledgeable and told us exactly what they problem was and fixed the problem completely.

4 years ago

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Verified Customer

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Mark & Constance

My real estate agent told me about choice. They are very efficient and are also very nice and courteous. The gentleman fixed my electrical outlets in like two minutes. It is efficient and saves me a lot of money. I trust them.

4 years ago

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Verified Customer

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Everrick

Much cheaper than the previous one I had and they always seem to care about my needs. My AC wasn’t cooling so I called them and they made sure to get the issues fixed. They have done every single thing they said they would do.

4 years ago

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Verified Customer

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Lenore

Choice Home Warranty is very dependable and responsive. Generally the customer service has been excellent. It would be nice to be able to call them directly to find out the status. They couldn’t fix my toilet so they replaced it.

4 years ago

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Verified Customer

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Edward

Quality I always good. I had to use my warranty two days ago and they responded to my call right away. In two to three hours, they had scheduled the appointment for the repair person to come to my house. The representatives are very friendly.

4 years ago

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Verified Customer

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Angela

First thing, I like the commercial on TV. I have done some comparisons and I find that Choice is the best. Shortly after I enrolled, I had a problem in the house and they came right away and fixed it. The gentleman that came was one of the nicest people I have ever met.

4 years ago

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Verified Customer

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Valerie Las Vegas, NV

When I first purchased this home, I had another provider and they charged me for one year what I pay choice for three years. I haven’t had any issues with the service they provide. The turn around is well within 24 hours. I am happy I chose them.

4 years ago

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Verified Customer

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Anonymous Harvest, AL

It has been a pretty positive experience working with choice home warranty overall though sometimes it takes a long time to get someone out to address the problem depending the equipment. We had to have the refrigerator replaced and the max cap was eleven hundred dollars and it cost roughly three thousand. Also I have dealt with a few people who made me feel like I was an inconvenience to them.

4 years ago

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Verified Customer

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Dr.Akhtar Azim Potomac, MD

They are prompt in responding to a call for service Their agents are knowledgeable,helpful,and genuine in their efforts to help unlike other warranties where their main effort is directed to qualifying as many requests as not covered.

4 years ago

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Verified Customer

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Shahed Richmond, TX

A great company. I have been signed up for three years. They gave me a very good discount. I get serviced immediately. The service we get from them is great. When my refrigerator was replaced, they gave me enough to cover ninety percent of the new one. Their technicians do a great job.

4 years ago

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Verified Customer

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James Guyton, GA

The claim intake was easy. The selected company called to confirm the appointment. Once there, the technicians were professional and knowledgeable. They completed the work efficiently. They explained what was wrong and how to care for the new disposal. Great work.

4 years ago Edited January 10, 2024

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Verified Customer

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Doreen Campbell, OH

The people they send have been friendly and do their job. Their availability is great. They are prompt, except with my AC, they couldn’t fine anybody for that so I found my own person. I appreciate having the secondary insurance to back me up.

4 years ago

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Verified Customer

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Ricardo Oak Grove, KY

Every time I need them, they come through. The air conditioning went out and they came and diagnosed the problem. It took them twice to take effect. I wasn’t satisfied with another company but I haven’t had any problems with Choice Warranty.

4 years ago

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Verified Customer

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Elizabeth And Thomas Lady Lake, FL

They gave me a good price that I am satisfied with for three years. I have a hard time getting in contact with them because nobody is in the office and there was a rude service man who did nothing to solve my problem and wanted the $65, the problem was solved though and the other man was good and explained everything that is why I would use them again.

4 years ago

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Verified Customer

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Anonymous Mesa, AZ

I feel like the people they have sent have been professional and competent. I have gotten good quality service. I have been happy with it. They replaced a plug and it only cost me sixty five dollars and it would have cost me over two hundred if I didn’t have the home warranty.

4 years ago

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Verified Customer

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Anonymous Columbia, MD

Choice home warranty is very responsive in all my experiences. I typically get quick feedback and the service technicians have been thorough and know what they are doing. I had an electrical problem and they technician called me with questions so he could be prepared. I think the value is good compared to what my friend pays.

4 years ago

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Verified Customer

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Kim Lutherville-Timonium, MD

Considering we were in a heat wave, the service was great for my ac. They were really quick to respond to me and let me know they were trying to find a contractor and if they could not they would reimburse me but I did hear from one. I was really impressed with how fast hey were.

4 years ago

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Verified Customer

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Mr Kingsport, TN

The price is pretty reasonable. They didn’t raise the rates when we renewed it. We actually get a free visit. We’ve had three issues and they’ve gotten some one out really quick to fix it. It took a while for the last one because of corona virus because everyone is busy, it took a week and a wlf to get the leak fixed.

4 years ago

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Verified Customer

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Mary Westland, MI

They set up the appointments and make the arrangements for the service person to come out and if they can’t, they find you a contingency. The response time is pretty quick. If you don’t read the fine print you will get screwed.

4 years ago

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Verified Customer

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Cynthia Missouri City, TX

Their copay is reasonable for the amount of services they provide. I wish there were a couple of more options and more vendors to choose from but they are responsive and process claims quickly. My only issues is they kept sending me the same vendor that I requested they not send me because for a couple of things they were not good. They did finally send someone different and I was happy with the service.

4 years ago

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Verified Customer

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Carol Saint Louis, MO

It took a while to get someone to come out the last time I needed them when I had water all over my floor and the man they eventually did send out was very young and didn’t know what he was doing and was hard to get a hold of. That was very frustrating. That is the only problem I’ve had with hem. Otherwise they have been very good.

4 years ago

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Verified Customer

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Greg Phoenix, AZ

Choice offered me a fair deal. I worked with American home shield for a couple of decades but their prices kept rising and their customer service continued to decline. They were not friendly or helpful. Choice are very knowledgeable and professional and kind. They took care of my problem and I appreciated that.

4 years ago

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Verified Customer

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Eleanor Lady Lake, FL

Customer support is very efficient. You put an order into the computer and the email you back with a vendor. They call to set up the appointment for you so it is smooth organization. They follow up. They do what they are supposed to do and they do it well.

4 years ago

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Verified Customer

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Sanjaykumar Clarksburg, MD

I have had a good experience with choice home. The customer service processing is all online and that is good. They have replied to my questions. I am really happy with the guy that came to fix my microwave. They were timely with their responses.

4 years ago

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Verified Customer

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Anonymous Dittmer, MO

I am probably spending more money than I would if I waited to call somebody because I don’t have many breakdowns but they do things quickly and the technician they used did much more than he actually had to do. He cleaned the outside of my dryer when it went out. I have never had a problem getting something set up promptly.

4 years ago

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Verified Customer

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Anonymous Saint Louis, MO

Very happy with the repairman that came to my home and their follow up to see if everything is working. I have a trouble with my washing machine twice and the same guy came to fix it both times and he was very cordial. He stayed until he knew everything was working properly.

4 years ago

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Verified Customer

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Darohl San Antonio, TX

I’ve had it for more than a year and I just upgraded to another year. It covers all the major stuff in the house and the pricing is competitive. They always are good with their answers when I call. It works well and they have been helpful.

4 years ago

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Verified Customer

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Gopi

The customer service is awesome. Every time I get the right response and the plans are processed immediately, assigning technicians in the nearby area. I've used it multiple times for different appliances at my home. They have the best service and the best technicians

4 years ago

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Verified Customer

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Charles

I need to use my warranty to have my air conditioner fixed and they were unable to find a tech in the area. They did say they would be willing to use one that I could find in this area and they would take the bill and I would have to submit to them for approval and I would pay them and they would reimburse me for based on what the fee is worth.

4 years ago

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Verified Customer

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Jim

I chose Choice Home Warranty for the cost. So far everything is great and they've lived up to all of their promises. I just needed the warranty once. They came on time and fixed it correctly and they did what they promise to do. I like that.

4 years ago

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Verified Customer

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David

Good communication good service and good engineers. I'm very happy. The fridge was over freezing and we called your company. They promptly arranged an enginee who came out and tested. We had to wait for parts for a day or two, which is not a problem, and he came back and fixed it and it's all working great

4 years ago

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Verified Customer

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Marie

Prompt response and they send good people. My electrical outlet stopped working so they needed to send someone and he was a master electrician so I was very please got the job done quickly and easily I've never had a bad experience with them.

4 years ago

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Verified Customer

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H

After I call them or email them they respond very fast and dispatch the contractor very fast always. I recommend them to all my friends. Choice Home Warranty always sends me a very good technician or a very good contractor to solve all my problems.

4 years ago

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Verified Customer

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John

They try to take care of everything. It takes two days to get service, but when they came out here the repairman was real good. "We were with American home shield I was very unhappy with them and so I started researching and I saw that Choice Warranty was another option, so I decided that we would try them. When we had some issues, we asked them to have a specific company come out to do our repairs and they wanted to pick the person that they wanted. I thought they would allow us to choose the one we wanted and I think that's kind of important. The only problem that I do have with Choice Warranty is the fact that there's not enough people to take the calls."

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jul. 20th, 2020

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Verified Customer

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Robert & Wendy

The service is been pretty good. With Covid, responses back to the email are sometimes a little slow but we did get eventually get the help that we needed. After a couple of days being in the house the refrigerator broke so we had to get somebody that used Choice Home Warranty to come out. Once we finally found somebody that would agree to look at it, it was too much to repair so we had to get a new refrigerator.

4 years ago

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Verified Customer

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Ronnie

It has been my experience that the technician they send try to find things that would exclude an appliance or system from coverage; often claiming that a problem is caused by some part of the unit that is not covered. It is a roll of the dice whether it will be covered and you have to pay the service fee for someone to do the diagnosis only to tell you that your appliance or system had a malfunction that is not covered by warranty. I was told that my AC unit was not old enough to have a problem; an AC unit that was 14 years and 10 months old. They said it needed to be 15 years old. The tech claimed that the compressor shorted out but the compressor is still working, just not efficiently which is why I filed the claim in the first place. Another time a broken tank on a toilet was alleged to be a problem with a flange. Yet to see an item that is actually covered.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Walt

I’ve only needed to use the warranty once because my dryer quit. I made a phone call and they repair company had an appointment made and the came out then ordered parts and they put them in and now everything is fine. The response was immediate. It was only a week later and everything was cared for.

4 years ago

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Michael

I wasn’t happy with the last company I had so I switched. It’s all been positive. I have no complaints. The price is good. Sometimes it is hard to get things fixed right away because I live in a smaller area, that is my only complaint. but when my dishwasher was leaking they set someone up to fix it in a few days.

4 years ago

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